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@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05.
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@united Do miles earned with Explorer card count toward lifetime miles?
1
@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?
2
@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year??? Help me fix please.
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@USAirways the link doesn't work..
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@AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted, 4 hrs so far waiting for call back. What should we do? Need to get to nyc
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@VirginAmerica @VirginAtlantic @GMA @AmericanAir Can You Help #ourprincess in need of some help in #USA 🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer
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@united @highbuddyyy that totally sucks my cousin worked at PHL said @united
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@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?
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@SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. 😭😭
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@united thnx
2
@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!
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@USAirways Easily the most ridiculous experience trying to spend money with your company.
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@SouthwestAir yep. 99.99999999% certain it was on that flight.
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@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung up…
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@USAirways flight 4524 first a 2 hour wait for a deadhead crew then deadhead crew takes overhead bin space paying customers annoyed
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Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?
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@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?
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@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.
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@SouthwestAir My GF lost the promise ring I gave her on flight 2707 2/21/2015 SFO>SNA. It's an infinity silver band ring. Please help!
1
@USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u & this is how u treat ur customers?
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@SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first
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@AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded.
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@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe. Thanks for the help!
2
@USAirways I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it
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@USAirways Batting 1.000! Four flights in a month, all four delayed!
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@united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J
2
@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.
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@USAirways 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun
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@JetBlue @BucketObolts Same
1
@USAirways doesn't take into account the $450 it cost 2 rent a car 2 drive home
1
@USAirways why have me board a plane knowing there is a maint issue? US5235.
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@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here
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@united worst airline ever after 70+ legs of travel I am officially done. On time is not in their vocab. I'm taking my premier status to A
0
@united yes, a paper voucher that I got on January 26th 2015
1
@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1
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@JetBlue if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http://t.co/HDoXiM6NZ2
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@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.
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@usairways My flight was Cancelled Flighted Saturday. Why was my luggage not at the airport? Today, I'm supposed to have it delivered. Pathetic
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@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in 😥😥
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@SouthwestAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/iQnVyFPg4P
1
@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?
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@JetBlue not ok to Cancelled Flight flight 1274 tmrw for "weather" & to rebook 4 flight the next day when there is flight tmrw night. no compensation?
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@AmericanAir how do I see your report team?
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@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow.
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@USAirways you need to check information regarding hotels, shuttles, re routing flights, delayed flights
1
@USAirways @AmericanAir on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin...
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@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst
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@SouthwestAir Finally got through after 3 hours and all set. Thanks.
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@AmericanAir wish you had a better mobile app. You should look at the app from @united as it is much more seemless to check in
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@USAirways my friends at KPHL were told by your rep "if it were me I woulda just gone home this am and tried again tomorrow." 1/2
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@united As it always is. Helps to communicate to customers.
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“@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue” and now I'M feeling like a boss #jetbluefame
2
@JetBlue can you ask SLC checkin/bag drop if they found a dark blue/blackish fit bit flex? Would've lost it there around 445pm MT
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@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir
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@AmericanAir and then wanted to change it to BA for Avios.
1
@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/w8MTmSP2RY
1
@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Times Colonist http://t.co/NzDXRvszWv
1
@USAirways how's us 1797 looking today?
1
.@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies
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@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding.
2
@united give her the recognition she deserves!
2
@JetBlue Inconvenience is an understatement. More like torture. Clearly going down the wrong path, JetBlue.
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@USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives.
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Stop the madness "@JetBlue: Our fleet's on fleek. http://t.co/Q5a7jtkI5K”
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@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice.
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@united - handed a slip of paper,&said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho.
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@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ
1
@united you are really trying me today.
0
@JetBlue Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts.
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@USAirways @GregWallace66 Yea, they will give you 5 cents on the dollar!
1
@united why do you hate your passengers?
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@USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless.
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@AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?
1
@JetBlue @amybruni @DIRECTTV but of course! :-) #bestdressed #bluecarpet
2
@united I'm on UA1118 and my direct tv isn't working. How do I avoid this in future?
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@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off.
0
@JetBlue Thanks for the THIRD gate change http://t.co/UfBdr5AxeO
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@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed
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@JetBlue Celebrates 15-Year Anniversary With New Livery - Digital Journal http://t.co/U5HXri6Crx
1
@USAirways flight today Cancelled Flighted in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!
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@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.
2
@SouthwestAir For my Grandma Ella's 80th, she would love a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.
1
@united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day.
0
@AmericanAir thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We
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“@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer
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@SouthwestAir @SacIntlAirport Feels like a good day to fly!! Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome
2
@USAirways really nigga.. Ur a fuck boy
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@SouthwestAir has the WORST customer service of any airline I've ever flown.
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@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!
2
@united alright thank you. Much appreciated.
2
@USAirways after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac, connection leaves.
0
@USAirways will be stuck in PHX overnight. Service is getting worse. Flying southwest from now on.
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@USAirways TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL "No hanger open" & "a pile of snow"? #terriblecommunication
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@USAirways Mad love http://t.co/4ojrSDWPkK NYC-
1
@AmericanAir ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM.
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@United just played the Most bizarre "safety" video I've ever seen... http://t.co/Hlm2Oks6xl
1
@SouthwestAir beautiful view flying into San Jose, CA this evening http://t.co/SxVaGbRTlI
2
@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated
2
@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD
0