mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

text stringlengths 12 186	label int64 0 2
@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA	2
@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40	2
@united when is my plane coming? Been delayed for almost 7 hours. No plane.	0
@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!	1
@JetBlue i hate the internet lol	1
@united any news?	1
@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?	0
@USAirways when I told csr I would close acct, he couldn't care less	0
@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???	0
@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.	0
@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back	0
@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!	0
@USAirways 1917. Still sitting here. Feels badly handled.	0
@united 4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight 50 min and still counting...	0
@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go. J	0
@SouthwestAir k but who won destination dragons	1
@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday.	0
@SouthwestAir I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks!	1
@USAirways / @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time	0
@USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!	0
@USAirways Was told it was a software bug. Told to call back this AM Now your system is too busy to handle any calls this AM. Clown shoes.	0
@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before	0
@SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?!	1
@SouthwestAir I knew I was correct! http://t.co/9eueYxAwcv	1
@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?	0
@United line up @iah #IAH @AirlineGeeks #avgeek http://t.co/dJHXvJT201	1
@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!	0
@SouthwestAir Thanks I just sent a DM with this info.	1
@united #787 to begin Newark-London Heathrow route on May 6 @PANYNJ @BoeingAirplanes @FroschTravel http://t.co/RdJ1MwFLg1	1
@united in other words... sorry, not sorry. Plenty of other airlines... and I travel A LOT.	0
I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! 💙	2
@AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b	0
@JetBlue Phone agents can't see same flights I see online??? Can't change tickets even when I am paying. Very frustrating #jetblue	0
@JetBlue SHUT THE DOOR ON YOUR WAY OUT. 🙅	1
@SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help?	0
@JetBlue thx, social media person!	2
@united customer service has no solution and now we might miss a show because of them	0
@USAirways Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now.	0
@SouthwestAir i like to see if i can change flight plz help thx	1
@SouthwestAir Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity	1
@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)	2
@united landed in Boston at 9 last night. The 15 hours of traveling was rough tho.	0
@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying.	0
@USAirways I'll sincerely regret Dividend miles! Good things coming to an end :(	0
“@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be?” Spring Break !!!	2
@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day	0
@united I have submitted my complaint. I need to be compensated. How long will this take?	0
@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?	0
@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting	0
@USAirways and that you can choose the same seat for free after clicking 100 buttons.	1
@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn	0
@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?	0
@united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??	1
@AmericanAir boarding in 2mins YAY!!!!	1
“@JetBlue: Our fleet's on fleek. http://t.co/we7Pf5Ll1Y” lol!!!!!	1
@USAirways half an inch of snow in Charlotte #overwhelming	0
@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the	1
@usairways would it kill you to not let 3,000 miles expire	0
@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.	0
@united haven’t before and haven’t this time & have checked spam/junk mail just in case—nothing	0
@AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?	1
@united I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!	2
@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs	0
@united of course I did. The bag should be here by now :( #frustrated	0
@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?	2
@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none	0
@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible.	0
@SouthwestAir Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled. On hold again.	0
@USAirways im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys	0
@SouthwestAir @AARP @JimCramer 75yo mom says, "Hire more staff to accommodate your audience" You could learn lots from her. She's off to FL	0
@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍	2
@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight. Missing a black box? http://t.co/SJQEmDtQmA	0
NO“@JetBlue: Our fleet's on fleek. http://t.co/UgFCKErmrW”	1
@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.	0
@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??	0
@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.	0
@JetBlue can't seem to DM you guys.. JDHADP	0
@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.	0
@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair	0
“@JetBlue: Our fleet's on fleek. http://t.co/cRFrwpc1Sx”😂😂😂	1
@USAirways Hey. I hve Cancelled Flightled flght & on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #?	0
@USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs	0
@united "federal regulation prohibits you being separated from your bag"...yet you lose our bag and that's okay	0
@USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands & I want 2 reschedule same flight but in July	0
@AmericanAir are flights from Pensacola fl delayed flight 3670	1
@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever	0
@united Flight 280	1
@SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again..	0
@USAirways @AmericanAir nvm my bad it's been an hour and a half #thanks	0
@SouthwestAir or you could send me a DM.	1
@USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight.	0
@united. Once again your lack of customer centricity us astounding	0
@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines	2
@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.	0
@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.	2
@SouthwestAir Any plans to make the southwest app for Android not crappy?	0
@united stay warm - I will be passing through Chicago next week	2
@united Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience	0
@SouthwestAir @TheEllenShow @Imaginedragons if only that was me! 😍 #DestinationDragons	1
@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice	0

@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA

2

@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40

2

@united when is my plane coming? Been delayed for almost 7 hours. No plane.

0

@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!

1

@JetBlue i hate the internet lol

1

@united any news?

1

@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?

0

@USAirways when I told csr I would close acct, he couldn't care less

0

@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???

0

@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.

0

@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back

0

@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!

0

@USAirways 1917. Still sitting here. Feels badly handled.

0

@united 4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight 50 min and still counting...

0

@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go. J

0

@SouthwestAir k but who won destination dragons

1

@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday.

0

@SouthwestAir I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks!

1

@USAirways / @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time

0

@USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!

0

@USAirways Was told it was a software bug. Told to call back this AM Now your system is too busy to handle any calls this AM. Clown shoes.

0

@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before

0

@SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?!

1

@SouthwestAir I knew I was correct! http://t.co/9eueYxAwcv

1

@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?

0

@United line up @iah #IAH @AirlineGeeks #avgeek http://t.co/dJHXvJT201

1

@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!

0

@SouthwestAir Thanks I just sent a DM with this info.

1

@united #787 to begin Newark-London Heathrow route on May 6 @PANYNJ @BoeingAirplanes @FroschTravel http://t.co/RdJ1MwFLg1

1

@united in other words... sorry, not sorry. Plenty of other airlines... and I travel A LOT.

0

I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! 💙

2

@AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b

0

@JetBlue Phone agents can't see same flights I see online??? Can't change tickets even when I am paying. Very frustrating #jetblue

0

@JetBlue SHUT THE DOOR ON YOUR WAY OUT. 🙅

1

@SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help?

0

@JetBlue thx, social media person!

2

@united customer service has no solution and now we might miss a show because of them

0

@USAirways Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now.

0

@SouthwestAir i like to see if i can change flight plz help thx

1

@SouthwestAir Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity

1

@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)

2

@united landed in Boston at 9 last night. The 15 hours of traveling was rough tho.

0

@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying.

0

@USAirways I'll sincerely regret Dividend miles! Good things coming to an end :(

0

“@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be?” Spring Break !!!

2

@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day

0

@united I have submitted my complaint. I need to be compensated. How long will this take?

0

@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?

0

@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting

0

@USAirways and that you can choose the same seat for free after clicking 100 buttons.

1

@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn

0

@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?

0

@united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??

1

@AmericanAir boarding in 2mins YAY!!!!

1

“@JetBlue: Our fleet's on fleek. http://t.co/we7Pf5Ll1Y” lol!!!!!

1

@USAirways half an inch of snow in Charlotte #overwhelming

0

@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the

1

@usairways would it kill you to not let 3,000 miles expire

0

@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.

0

@united haven’t before and haven’t this time & have checked spam/junk mail just in case—nothing

0

@AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?

1

@united I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!

2

@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs

0

@united of course I did. The bag should be here by now :( #frustrated

0

@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?

2

@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none

0

@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible.

0

@SouthwestAir Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled. On hold again.

0

@USAirways im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys

0

@SouthwestAir @AARP @JimCramer 75yo mom says, "Hire more staff to accommodate your audience" You could learn lots from her. She's off to FL

0

@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍

2

@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight. Missing a black box? http://t.co/SJQEmDtQmA

0

NO“@JetBlue: Our fleet's on fleek. http://t.co/UgFCKErmrW”

1

@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.

0

@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??

0

@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.

0

@JetBlue can't seem to DM you guys.. JDHADP

0

@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.

0

@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair

0

“@JetBlue: Our fleet's on fleek. http://t.co/cRFrwpc1Sx”😂😂😂

1

@USAirways Hey. I hve Cancelled Flightled flght & on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #?

0

@USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs

0

@united "federal regulation prohibits you being separated from your bag"...yet you lose our bag and that's okay

0

@USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands & I want 2 reschedule same flight but in July

0

@AmericanAir are flights from Pensacola fl delayed flight 3670

1

@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever

0

@united Flight 280

1

@SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again..

0

@USAirways @AmericanAir nvm my bad it's been an hour and a half #thanks

0

@SouthwestAir or you could send me a DM.

1

@USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight.

0

@united. Once again your lack of customer centricity us astounding

0

@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines

2

@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.

0

@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.

2

@SouthwestAir Any plans to make the southwest app for Android not crappy?

0

@united stay warm - I will be passing through Chicago next week

2

@united Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience

0

@SouthwestAir @TheEllenShow @Imaginedragons if only that was me! 😍 #DestinationDragons

1

@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice

0