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@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together
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@USAirways Like I thought this was America. When did US Airways start operating under the rules of communist Russia?
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@USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning
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@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!
2
@USAirways I did they are busy
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@SouthwestAir is service to Aruba being permanently discontinued in August?
1
@JetBlue planning on it! Btw, excellent service and crew from DCA through SJU into SXM!!!!!
2
@USAirways is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off.
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@USAirways some people in line have been waiting 55 minutes for a customer service representative
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@USAirways hundreds of people in line and less than half the desks being manned at CLT. Help?
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@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.
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@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http://t.co/Uq2ooPjPwg
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@SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please
1
@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.
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@JetBlue flight delayed at JFK 2 hours, then 3 hours, then 8.5 hours? Now it's back to 5 hours with no explanation or apology?
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@USAirways travel agency said that if usairways accept we will refund money i dont understand why dont u refund
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@USAirways Can you follow, so I can DM you?
1
@SouthwestAir sure. Fhk2te. Am scheduled to leave this weekend but need to push to October
1
@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected.
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@USAirways that's where we are now. Thank you.
2
@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this?
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@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks
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@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today
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“@JetBlue: Our fleet's on fleek. http://t.co/MB0hVfqB1t”-see what ihop started 😑
1
@united you'll be hearing from me for sure.
1
@united has it been 4-6hrs yet?
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@JetBlue flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible
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@united Classic
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@USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min
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@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.
2
@USAirways @AmericanAir been with US Airways since 03, back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way.
1
@SouthwestAir I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 😜😎
1
@united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car.
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@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no
1
@united pls follow for DM.
1
@united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent
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@USAirways @msscottwg "That's unusual" means we screwed up but will never admit to it! #GoingForGreatnessFAIL
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@JetBlue Im just saying change can be amazing, like Miami. 😉
1
@AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone
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@united of course but they were just as helpless as everyone else .
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@AmericanAir really
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@SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted?
1
@AmericanAir flight 1388 tomorrow 5:15 am, status please, thanks
1
@united Just got interrogated at the United Club Chicago. #UnitedAirlines #rude #PoorForm
1
@AmericanAir Hahaha.... "Meanwhile in Russia...."
1
@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare
2
It really is nice, though. The snack fridge…that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue
2
@SouthwestAir wifi stays connected about the lifetime of a higgs boson
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@USAirways @AmericanAir is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes
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@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening
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@AmericanAir seriously, you treat your passengers like shit.
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@united stop picking on us #CLE http://t.co/VTqE8m1L3i
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@SouthwestAir I would love a +1 #RedCarpet treatment
1
@united ok thanks. I sent you a DM too. You can disregard that.
2
@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions
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@SouthwestAir your employees at BWI have been amazing!
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@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight
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@SouthwestAir do these scavenger hunt locations have anything in common because I'm playing detective trying to figure out the one for ATL.
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@united will do. Thanks for the help. Cheers
2
@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...
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@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck
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@JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB
2
@JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money.
1
@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky
2
@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS
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@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.
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@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated
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@united This is NOT a local UNITED number for Malaysia 0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?
1
@USAirways @Gregm528 well there is certainly nothing happening "in front" of the scenes. #Noaccountability #disappointing
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@USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure.
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“@JetBlue: Our fleet's on fleek. http://t.co/tLGoihqkvS” 😐 make it stop.
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@AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help
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@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!
2
@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta
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@united Thanks! Just DMed HN.
2
@SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam
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@JetBlue Rats, that's a bummer!
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@united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏
1
@united @perfectomobile Definately not an award for employer of the year #united13
1
@SouthwestAir do you know where my plane is coming from? I'm on SW flight 4464 from RSW to MKE
1
@SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put "on hold" but actually was hung up on.
0
@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!
2
@JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter
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@JetBlue thanks great recap. I wouldn't have been able to sleep! I was nervous the bad guy was getting away. 😉
2
@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!
2
@AmericanAir - yep , they've been good. Now can you make that 1535 flight to mci wait just a tick....😃
2
@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?
1
@JetBlue Yeah I have! I'm on it!! Looking for specific dates - I will just keep checking daily for a fare drop
1
@JetBlue Airways Sees Significant Drop in Short Interest (JBLU) - Mideast Time http://t.co/SSBaUJtOuW
1
@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight.
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@united what incentive do I have to give you another chance?
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@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)
2
@USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help
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@SouthwestAir @FortuneMagazine Love SW forever😃💕😍⤴⤴
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@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail
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@united @MrAndyEp like 2 weeks after my flight!?!? Creative!
1
@USAirways what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA
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@SouthwestAir @CourtSnod hopefully Nashville is open. I want to come home today
1
@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2
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@JetBlue 118 to Boston still sitting
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