text
stringlengths
12
186
label
int64
0
2
@JetBlue loved the service from the staff at Newark today. Good service goes along way. I appreciate your preciation Nj ✈️Tampa 🔵🔵🔵
2
@united yes, you can. I will DM.
1
@USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough
1
@JetBlue send more service agents so all the stranded passengers can be helped!!!🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘
0
@JetBlue true. Maybe. Wish I had expedited security haha
2
@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me
0
.@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.
0
@AmericanAir Hi guys.I have 2/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider Fê-route as I have connect?
1
@AmericanAir I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation
2
@JetBlue Awww man...but I need to buy this ticket today and be home the 1st of March Where do I go for this...or can you assist me ?
1
@JetBlue service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning.
0
@AmericanAir I would love to say the same but it's not so much. 5hs flight, no internet, no personal A/C, 20yr old plane. #NoFunAtAll
0
@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger.
0
@JetBlue ready to go to Disneyworld! For the @runDisney #PrincessHalf http://t.co/sTQY9V8256
2
@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy
0
@united Your boarding process sucks. You should learn from @SouthwestAir
0
@JetBlue why won't the site let me book tickets for nov for jfk to kin?
0
@AmericanAir , CHECK DM PLEASE!
1
@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !
0
@SouthwestAir they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight?
0
@AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.
2
@AmericanAir yes yes yes,so glad to be headed home!
2
@united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ....
0
@united thank you
2
@united i got email that my reservations got Cancelled Flightled and i will be refunded. Nothing got refunded as of yet
0
@lindaSWC @united: We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.
0
@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space.
0
@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the "live" seat map). Congrats
2
@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.
0
@SouthwestAir flight # 317
0
@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited
0
@united Yes ! :D (Y) From @therealaviation on Instagram :)
2
@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!
2
@united stellar customer service. You have earned my business by your attention to detail.
2
@AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?
0
@JetBlue the USA help line. i accidentally booked a flight on a thursday instead of a wednesday and want to switch
1
@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent. Never flying AA again if can be avoided #fail #pathetic
0
@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment.
0
@usairways I don't think the US site allows that (unlike http://t.co/etfjqIwUvt). Can I use a US credit if I held on http://t.co/etfjqIwUvt?
1
@SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address.
1
@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!
0
@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?
0
@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!
2
@SouthwestAir Does anyone ever answer your phone? #poor
0
@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load.
2
@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing.
0
@USAirways What's the contact number for the corporate baggage office in Phoenix?
1
@JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.
0
@SouthwestAir will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip. Ty
1
@AmericanAir many have missed connections already b/c of delayed flight which will finally board soon
0
@USAirways flight 4524 delayed for 2 hours for a deadhead crew. Lets make 150 paying customers wait ...that is great service #USAirways
0
@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime
2
@SouthwestAir it'd be nice if I could get an answer, even a simple "no" would do; I just want to know. :)
0
@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**
0
@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople
0
@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture
0
@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi
0
@USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks
0
@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error
0
@USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat
1
@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!
2
@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a...
0
@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain.
0
@JetBlue are you my friend?!
1
@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal. #DoBetter @UsAirwaysSuck
0
@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey. DCA. Would like to reiterate that I was
0
@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/vw4P4T4tLh @TheNationalUAE
1
@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!
0
@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)
2
@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta
0
@united + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation.
0
@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.
0
@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396
0
@AmericanAir That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now???
0
@SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI
1
@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf
0
@AmericanAir there is a fat man stuck in your airplanes bathroom
0
1
@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me
0
@USAirways and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta.
0
@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?
0
@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!
2
@USAirways I left my personal stuff on US4551 from PHL-BOS about an hour ago. Went baggage, was told plane left to call 800#
1
@USAirways Flight Booking Problems a flight using credit from a previously Cancelled Flightled flight. Can't get thru on the phone and can't book online. Help please.
0
@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?
1
@united just did! Thank you!
2
@JetBlue When are you guys doing a dualcam with @RedReserve ?
1
@AmericanAir and btwn gate a8 & a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http://t.co/UieSR3GHHO
1
@united look at the Twitter history - as usual service non existent
0
@AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-)
1
@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing.
0
@USAirways I've never been treated this badly
0
@JetBlue Do you have any flights with lie flat seating from STL to PDX on or around the date of March 5?
1
@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like
0
@USAirways Is it possible to earn Dividend Miles for a passenger that is not me, even if I am purchasing the tickets?
1
@JetBlue April 6th. Anything specific I should know for my first flight?
1
@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25
0
@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.
0
@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago.
2
@USAirways Thank you. And thanks for being so accommodating.
2