text
stringlengths 12
186
| label
int64 0
2
|
|---|---|
@JetBlue I believe you have to follow me so I can send you a message | 1 |
@united clicked "upgrade now" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59 | 0 |
@JetBlue do they have to depart from Washington, D.C.?? | 1 |
@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless | 0 |
@USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now? | 0 |
@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people. | 0 |
@JetBlue I don't want to seem crazy! Have already asked twice! | 0 |
@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double. | 0 |
@united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr... | 0 |
@united thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence | 0 |
@JetBlue I can't find a good photo of it... You got one? #goodnight | 1 |
@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes. | 0 |
@united would be hard to be worse than last time but I'm sure you'll give it a shot | 0 |
@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent | 0 |
@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome | 0 |
@united Terminal 1 gate B3. Flt 1299. Then take her to Terminal 5. Gate M13. Swiss Air LX009 | 1 |
fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA | 0 |
@AmericanAir Is my friends flight 386 from JAX to DFW Cancelled Flighted? | 1 |
@AmericanAir I didn't miss my flight. American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault. | 0 |
@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5 | 0 |
@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help. Direct message faster than calling 800 number? #Backwards | 0 |
@united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me. | 0 |
@united overbooked by FIFTY people?!? the worst. | 0 |
@SouthwestAir Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks ! | 1 |
@USAirways me too! | 2 |
@JetBlue we saw one, he was as useless as the tsa agents who inspected my shoes | 0 |
@united any chance you could look into my problem from earlier? | 1 |
@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside. | 0 |
@JetBlue thank you. Appreciate that!! | 2 |
@AmericanAir basically u right now http://t.co/IN24Bpb7dw | 1 |
@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last! | 2 |
@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help? | 1 |
@united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain. | 0 |
@AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour | 0 |
@united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines. | 1 |
@united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday | 0 |
@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm | 0 |
“@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership? | 0 |
@JetBlue I would fly to Washington DC to see the actual Constitution and the Declaration of Independence, in honor of a US Navy friend. | 1 |
@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult. | 0 |
@united yes but taking two days to get bag delivered. Missed a full day skiing because of this. | 0 |
@JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup | 0 |
@USAirways still ignoring my question. #USAirways consistently providing poor customer service. | 0 |
@USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now | 1 |
@JetBlue three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie | 0 |
@JetBlue @CinziannaP thank you! I like the quick response on Twitter! | 2 |
@USAirways @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours | 0 |
@AmericanAir fantastic thanks! Will try and tweet a photo of the view :) | 2 |
@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up 🙌😏 | 0 |
@USAirways is a joke. Stop losing my luggage! | 0 |
@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it. | 0 |
@AmericanAir Now your site is not working! WTF | 0 |
@united: Worse - headed to LaGuardia (delayed). Why is the tray table the size of a mouse pad and the overhead the size on my pocket? | 0 |
@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room... | 0 |
@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight. | 0 |
@AmericanAir I need HELP! I'm trying to Cancelled Flight a flight before it takes off but I can't get a hold of ANYONE because all lines are busy. | 0 |
@AmericanAir Dallas/Fort Worth flight number 5320 | 1 |
@SouthwestAir are 5 people there? | 1 |
@SouthwestAir My brother & his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help? | 0 |
@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated | 0 |
@SouthwestAir yall still fly in the cold right? | 1 |
@AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen. | 0 |
@united You guys are atrocious. Far better service as silver on Delta than you as a platinum. I'll be switching back to delta. | 0 |
@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for | 0 |
@USAirways what's going on with your website & mobile app??? Help!!! | 0 |
@united some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated, though ;) | 1 |
@united I'd thank you - but you didn't help. taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful | 0 |
@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough | 0 |
@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge. | 0 |
@SouthwestAir and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa | 0 |
@JetBlue needs to get its act together in #PHX | 0 |
@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery! Shame on me this time! | 0 |
@SouthwestAir what does relay concerns really mean & how/why do u keep letting people on flights with bags larger than u state are allowabl? | 0 |
@USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help? | 0 |
@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy) | 0 |
@USAirways can I get a beer please. Flight #1715 | 1 |
@united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy! | 0 |
@united or frontier ... http://t.co/n8WiNFu6C5 | 1 |
@AmericanAir your gate agents at DFW gate B16 are pathetic tonight. Terrible communication, stories changing and apathetic | 0 |
@SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up. | 0 |
@AmericanAir The pilot told us they would release bags as well as offer hotel vouchers. Neither happened. | 0 |
@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight.... | 0 |
Is it insulting that @USAirways @AmericanAir offer a "non required $50 voucher as a goodwill offering..At least my bag can fly round trip | 0 |
@united What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow? | 1 |
@JetBlue thank you!! | 2 |
@AmericanAir Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour. | 0 |
@USAirways @PDQuigley any progress? Good luck, Patrick! | 1 |
@SouthwestAir my flight continues through to Vegas after my stop. Don't be upset if a stowaway. | 1 |
@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW | 0 |
@SouthwestAir @Imaginedragons Did they pick someone for Destination Dragons? | 1 |
@usairways Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0 | 0 |
@USAirways claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time. | 0 |
@USAirways Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail | 0 |
@JetBlue anywhere... away from this snow globe to warmth sand and palm trees.. | 1 |
@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it | 0 |
@united it's not there we tried. It's already here in cancun just no one has delivered it | 0 |
@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage! | 2 |
@AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level. | 1 |
@AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight. | 0 |
@JetBlue why are we delayed :( flight 1601 | 0 |
Subsets and Splits
No saved queries yet
Save your SQL queries to embed, download, and access them later. Queries will appear here once saved.