text
stringlengths
12
186
label
int64
0
2
@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.
0
@USAirways I called the number and they said no one is available to take my call...guys this is insane
0
@JetBlue Jan 5? That's not summer http://t.co/TpzhjX7Hbt
0
@SouthwestAir #DestinationDragons Any word on winners of contest? Any chance for tix for the Provo DestinationDragons show? Fingers Crossed!
1
@united keeps delaying my flight, horrible customer service
0
@SouthwestAir when is the next flight with free cocktails ?
1
@united 24 seats available on the 2:15 pm from ORD to RDU...I need 2 seats please
1
@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously
0
@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim
0
@JetBlue will you Cancelled Flight tonight's 7 pm out of DFW to BOS? #weather
1
@SouthwestAir okay just signed up!
1
@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain
0
@USAirways my wife is trying to check in for a flight tonight out of RSW...website not allowing, saying must go to airport... [Part 1 of 2]
0
@AmericanAir “Inconvenient” is such a convenient word.
0
@AmericanAir @nrosenb1 it says changes can't be made online
0
@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating
0
@united tried to and got through the whole 2,000 characters and I was not even done.
0
@united still awaiting a reply from ur customer services? 18 days, no response? Lousy #unitedairlines
0
@USAirways this travel day sucks but Malcome K at gate 39 rocks. This guy is the brand you want to be. Replicate his approach and style.
0
@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK
0
@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes
0
@JetBlue time to reevaluate my nyc carrier.
0
@united silence is very telling
0
@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues
0
@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354 Disappointed
0
@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?
0
@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?
0
@USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?
0
@AmericanAir Define "sincerely". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media.
0
@JetBlue it was booked through work but added upgrade on seat. Need the upgrade receipt.
2
@SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons
1
@AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed..
0
@united no my concerns were not addressed
0
@SouthwestAir how are flights looking for tomorrow morning from #Nashville (BNA) to Fort Lauderdale (FLL) ?!
1
@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again
0
Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue
2
@USAirways was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up
0
.@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!
2
@USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour
0
@JetBlue are you going to be giving travel agent rates to those who hold an Iata card ???
1
@united even so, change could not be made online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!
0
@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.
0
@USAirways any updates on flight 1917 from Philly to LA? Been sitting at gate for close to 2 hours
0
@USAirways How do I get through?
0
@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 #frustrated!
0
@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious
0
@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry
2
@United Is Changing Its #MileagePlus Program: Winners and Losers http://t.co/38OTLzAK5d #airline #travel #loyalty #rewards
1
@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew?
0
@JetBlue, flights 1970, 1366, and 1552 will fly over after 1 am on your way into @BostonLogan - mind taking ocean approach so we can sleep?
1
@JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love
2
“@JetBlue: Our fleet's on fleek. http://t.co/g97HAbyeP5” SMH
1
@USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr
0
@USAirways "Airport snow removal method #22..." Keep up the good work folks, this is where Cessna's become 747's! http://t.co/0JJT4X3YxG
1
@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate! I have patience but none for incompetence.
0
@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...
0
@SouthwestAir Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed.
0
@USAirways why aren't you updating flight status/delays?
0
@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08
0
@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay?
0
@SouthwestAir thank you! ❤️❤️❤️ you guys!
2
@USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5
0
@USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service
2
@AmericanAir Joanna did a WONDERFUL job! Thank her for me?
2
@SouthwestAir rocks - @AmericanAir horror
0
@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.
0
@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away
0
@AmericanAir I've been trying for 4 hours to get hold of someone.
0
@USAirways Your system is affected by the weather?
0
@JetBlue do you have mint service from NYC to San Diego?
1
@USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay
0
@AmericanAir @dfwairport got rebooked through the AA online app.
1
@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.
0
@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail
0
@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2
0
@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information
0
@USAirways I have submitted my request. I would appreciate a call by 9am eastern. Thank you.
1
@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly
0
@united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise
2
@united WTH be honest with your customers. This better be the last change or we are driving home. Has our plane left or not!
0
@USAirways How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x
0
@united just filled it out. Hope someone responds before we book our next trip.
0
@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder
0
@AmericanAir wow that's helpful.
2
@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?
0
@JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http://t.co/QRANZImHTr
1
@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?
0
@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace
2
@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago?
0
@United #767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http://t.co/uPocMmuLUN
1
@SouthwestAir have you considered adding the "we'll call you back when we have someone free" feature to your support line?
0
@JetBlue's flight Flight Booking Problems experience is pretty great!
2
@JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?
1
@united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off.
0
@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd.
0
@AmericanAir Thank you
2
@SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting
0
@JetBlue @L_Burley11 -- the best!!!
2
@USAirways how about a phone # to talk to a real person?
0
@USAirways #PHL why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing?
0