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@AmericanAir that's what I am hoping for | 1 |
@united Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing? | 0 |
@AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows. | 0 |
@USAirways I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial? | 0 |
@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences. | 0 |
@united I have been denied. Not sure how you charge $150 one way then $25 on way hime | 0 |
@united understanding the situation we waited and it was opened until 10:30pm | 0 |
@AmericanAir versus @JetBlue
in Customer Service?
Who will win!
For Me @AmericanAir is a convenience to a trip to Cali <3 | 2 |
@JetBlue can't change it. True blue points and I can't get to a phone | 0 |
@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip | 0 |
“@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done! | 2 |
@USAirways nice touch with using my first name. Very intimate. I'll be filing a claim soon to be reimbursed. Have a us airways day! | 2 |
@AmericanAir - trying to track down backs for two of my attendees #help | 1 |
@AmericanAir the pilot her and another flight attendant left walking away laughing. Just wow | 0 |
@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always. | 0 |
@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you. | 0 |
@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a | 0 |
@SouthwestAir 4 hour delay in ATL due to "air traffic control"....love missing an entire day of my vacation #unhappycustomer #mytimeismoney | 0 |
@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked. | 1 |
@SouthwestAir just sent you a DM w/ additonal info | 1 |
@USAirways Now going on 26 minutes on hold. | 0 |
@AmericanAir we are off to Kax premium. Hoping this flight is better food, TV now I know how to work it and service. Tnx | 2 |
@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee. | 2 |
@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme | 0 |
@SouthwestAir honesty should always be the policy | 1 |
@united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA. | 0 |
@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned "confirmed" certificates? | 0 |
@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW | 0 |
@united your airline is the biggest joke of an operation in the world. | 0 |
@VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license? | 1 |
@SouthwestAir first time flying with you. You've definitely won me over! | 2 |
@USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter. | 0 |
@SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease | 1 |
@AmericanAir no I will be calling corporate! | 0 |
@SouthwestAir can't wait! Thanks for the response!❤️ | 2 |
@SouthwestAir when will sw return to customer service? Business travelers made sw now sw ignores us. | 0 |
Welp. “@JetBlue: Our fleet's on fleek. http://t.co/kwUEk1uKbC” | 1 |
@SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home. | 0 |
@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy. | 0 |
@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five! | 2 |
@VirginAmerica Lister to my show my on Monday 1230 130 | 1 |
@USAirways you have the ability to switch my flight to @AmericanAir but you cannot tell me where my bags are. | 0 |
.@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names. | 0 |
@SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek | 1 |
@united has the best customer experience via twitter - huge fan!!! | 2 |
@AmericanAir are you kidding me? No one answering calls on reserv line due to high call volume and not even an option to wait. Brutal | 0 |
@SouthwestAir How about auto check in for CP holders? Come on. | 0 |
Why @JetBlue let someone from black Twitter in their multimedia department? | 0 |
👉🚪RT @JetBlue: Our fleet's on fleek. http://t.co/dSDEbodmEL | 1 |
@SouthwestAir hey southwest! Help me find a flight from Nashville - Washington DC or Raleigh for under $150 on March 15 please! | 1 |
@united when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true? | 1 |
@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed. | 0 |
@USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome | 0 |
@USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane? | 0 |
@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport | 2 |
@AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible. | 0 |
@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice | 0 |
@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations | 1 |
@SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page. | 0 |
@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united | 0 |
@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early | 0 |
@united quick response offering assistance but lack of follow through - not really the service I was expecting | 0 |
@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why... | 0 |
@JetBlue going to San Juan! | 1 |
@united 5 gate changes, two delays. Even the crew thinks the airline sucks | 0 |
@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery | 2 |
@JetBlue plans to offer direct flights from #JFK to #DaytonaBeach, #Florida starting next #February.… http://t.co/oYLlRZQU5m | 1 |
@united Can you explain how it rewards us elite Premiere 1K members? | 1 |
@united at what pt do u just Cancelled Flight! Finally got stndby 4 1pm flight. What a day! #missedWork #clientNotHappy http://t.co/sUPrLfOi8T | 0 |
@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB. | 2 |
@united gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight board http://t.co/HfoF33iyhi | 0 |
@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight. | 0 |
@SouthwestAir I will say that your customer service has consistently been the very best!!! | 2 |
@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac? | 0 |
@united, Understandable. I did try Flight Booking Problems several times for 2 passengers & got the messages I mentioned before. As for the agents price??? | 1 |
@usairways I've been on hold since 11:30pm how many customer service reps do you have?
#seriously | 0 |
@VirginAmerica delayed to10.30!! | 0 |
@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united | 0 |
@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform. | 0 |
@USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA. | 0 |
@SouthwestAir thanks for your assistance..you guys ROCK!!💯 | 2 |
@AmericanAir Always love opening the upgrade email. | 2 |
@USAirways and when will one of these agents be available to speak? | 0 |
@SouthwestAir Congratulations! | 2 |
@SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me | 0 |
@USAirways I tried that before using Twitter. Also gave me no helpful information. Thank you anyway | 0 |
@united I need a breakdown of what the "international surcharge" on my flights cover. Please help | 1 |
@USAirways @CLTDouglas slowest baggage claim ever | 0 |
@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting? | 0 |
@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue | 0 |
“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA | 0 |
@united is by far the worst airline ever 😡😡 | 0 |
@SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online! | 0 |
@USAirways 45 minutes and moved two feet in BZE. 👎 http://t.co/AwGjkjIIac | 0 |
@JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it. | 0 |
@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA/#BA. @AmericanAir @British_Airways | 1 |
@AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload | 0 |
@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst | 0 |
@united San Diego to Chicago. Leaving at 6:15 am tomorrow | 1 |
@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what | 2 |
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