mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.	0
@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.	0
@united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened	0
@SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be??	1
@united, more lies... http://t.co/BEqoTLNugc	0
@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?	0
@AmericanAir @justynmoro I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service!	0
@USAirways @CakeNDeath Question is will he and his lady behave...	1
@united look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE	2
@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.	0
@AmericanAir You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck	0
@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!	0
@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted	0
@USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up?	0
@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay	0
@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!	0
@SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL	1
@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223	2
@united can you get me to okc from Sacramento today. Dfw is now closed	1
@USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel?	0
@SouthwestAir can @Sagerooski & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.	0
@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated	0
@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An "aw, let me help" cld mk it btr	0
@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....	0
But expect no help from ->@SouthwestAir <-. Our flt was canx at the last minute for "weather." We flew home on weatherless @united.	0
@USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude	0
@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?	0
@SouthwestAir got mine! Just in time for the wife and my 15th anniversary!	2
@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information.	0
@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow	0
@JetBlue wants Customs at Long Beach Airport for future international flights. By @EricBradleyPT http://t.co/J6Hb4JDvER cc: @BrianSumers	1
@united mechanical issue. Looks like they got it fixed! Thanks for your concern.	2
@AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped	0
@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100	0
@SouthwestAir Am I flying on Spirit air?	0
@AmericanAir With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??	1
@SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.	1
@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.	0
“@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️	2
@AmericanAir Best planes in the business. NOT? AA5411 today. http://t.co/I7Vdi9WqSF	0
@AmericanAir i tried all day. Have been disconnected due to "heavy call volume."	0
@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1	2
@USAirways please fix your reservations phone system. The weather/backup could not possibly be bad for 10 days! #goodgriefpeople	0
@AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8	0
@AmericanAir won't answer the reservation line! Nice service. We may be stuck...	0
@AmericanAir @dfwairport me too!! LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!	2
@JetBlue early last month via Expedia-there's an extra middle name and initial attached to my last name	1
@united that's a crazy long form! You need something other than a video?	0
@USAirways : its just a very bad customer service experience// can you help	0
@JetBlue So what about the plane stuck in Newburgh won't start. It that weather reLate Flightd as well. These passengers on plane for 10 hrs.	0
@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email. NOT NICE FOR WE PLATINUMS.	0
@AmericanAir thanks hoping that by wed I can get back to DFW	2
@united stuck in YYZ because staff took a break? Not happy 1K....	0
@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online	0
@USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in	0
@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai	0
@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)	2
@SouthwestAir not letting me DM. # is FSZ4YO	0
@AmericanAir I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏	1
@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?	0
@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef	1
@JetBlue my wife and I booked last minute flights for a funeral separately, but we would like seats 2gether, can you do this if we DM conf#s	1
@SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?	1
@USAirways Three hour delay from Miami to London. None of the other flights today are delayed. Put me on another flight!	0
@SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!	0
@united 100. % failure in 2015 #UnitedAirlines	0
@USAirways them and @AmericanAir	0
@SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http://t.co/8dQZlrJo9p	1
@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags	0
@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!	0
@SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end? Where is the LUV?	0
Sorry for unfollowing, @JetBlue	0
@united this customer service experience will be tweeted for quality assurance.	0
Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX	0
@JetBlue Update please on why flight 2601 continues to be further delayed	0
@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all.	0
.@VirginAmerica They were very understanding and helped me out. Thx! #Comps	2
@united employees almost seem happy when delivery terrible customer service.	0
@AmericanAir it doesn't allow me to hold. That's the problem.	0
@SouthwestAir after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up	0
@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.	0
@AmericanAir thanks. They did not charge anything in the end so all is good.	2
@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!	0
@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz.	2
@SouthwestAir My Fav!!!!	2
@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service.	0
@AmericanAir I can't get ahold of aadvantage reservations. I need to ticket a reservation that Cancelled Flights soon. can you help?	1
@SouthwestAir #delayed again! You're killing me Late Flightly!	0
@USAirways Just talked to reservation. Must congratulation to them. Very friendly. Good for usair. The ONLY airline we fly.	2
@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?	0
@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70	0
@united thnx!	2
.@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.	0
@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !	0
@SouthwestAir So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports, then I am flying back to Chicago :)	1
@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta	0
@VirginAmerica That's classy.	2
@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best.	0
@SouthwestAir iiiii need help with my flight schedule!!! haha	1
@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!	2

@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.

0

@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.

0

@united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened

0

@SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be??

1

@united, more lies... http://t.co/BEqoTLNugc

0

@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?

0

@AmericanAir @justynmoro I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service!

0

@USAirways @CakeNDeath Question is will he and his lady behave...

1

@united look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE

2

@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.

0

@AmericanAir You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck

0

@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!

0

@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted

0

@USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up?

0

@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay

0

@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!

0

@SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL

1

@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223

2

@united can you get me to okc from Sacramento today. Dfw is now closed

1

@USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel?

0

@SouthwestAir can @Sagerooski & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.

0

@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated

0

@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An "aw, let me help" cld mk it btr

0

@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....

0

But expect no help from ->@SouthwestAir <-. Our flt was canx at the last minute for "weather." We flew home on weatherless @united.

0

@USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude

0

@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?

0

@SouthwestAir got mine! Just in time for the wife and my 15th anniversary!

2

@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information.

0

@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow

0

@JetBlue wants Customs at Long Beach Airport for future international flights. By @EricBradleyPT http://t.co/J6Hb4JDvER cc: @BrianSumers

1

@united mechanical issue. Looks like they got it fixed! Thanks for your concern.

2

@AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped

0

@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100

0

@SouthwestAir Am I flying on Spirit air?

0

@AmericanAir With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??

1

@SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.

1

@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.

0

“@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️

2

@AmericanAir Best planes in the business. NOT? AA5411 today. http://t.co/I7Vdi9WqSF

0

@AmericanAir i tried all day. Have been disconnected due to "heavy call volume."

0

@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1

2

@USAirways please fix your reservations phone system. The weather/backup could not possibly be bad for 10 days! #goodgriefpeople

0

@AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8

0

@AmericanAir won't answer the reservation line! Nice service. We may be stuck...

0

@AmericanAir @dfwairport me too!! LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!

2

@JetBlue early last month via Expedia-there's an extra middle name and initial attached to my last name

1

@united that's a crazy long form! You need something other than a video?

0

@USAirways : its just a very bad customer service experience// can you help

0

@JetBlue So what about the plane stuck in Newburgh won't start. It that weather reLate Flightd as well. These passengers on plane for 10 hrs.

0

@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email. NOT NICE FOR WE PLATINUMS.

0

@AmericanAir thanks hoping that by wed I can get back to DFW

2

@united stuck in YYZ because staff took a break? Not happy 1K....

0

@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online

0

@USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in

0

@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai

0

@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)

2

@SouthwestAir not letting me DM. # is FSZ4YO

0

@AmericanAir I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏

1

@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?

0

@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef

1

@JetBlue my wife and I booked last minute flights for a funeral separately, but we would like seats 2gether, can you do this if we DM conf#s

1

@SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?

1

@USAirways Three hour delay from Miami to London. None of the other flights today are delayed. Put me on another flight!

0

@SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!

0

@united 100. % failure in 2015 #UnitedAirlines

0

@USAirways them and @AmericanAir

0

@SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http://t.co/8dQZlrJo9p

1

@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags

0

@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!

0

@SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end? Where is the LUV?

0

Sorry for unfollowing, @JetBlue

0

@united this customer service experience will be tweeted for quality assurance.

0

Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX

0

@JetBlue Update please on why flight 2601 continues to be further delayed

0

@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all.

0

.@VirginAmerica They were very understanding and helped me out. Thx! #Comps

2

@united employees almost seem happy when delivery terrible customer service.

0

@AmericanAir it doesn't allow me to hold. That's the problem.

0

@SouthwestAir after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up

0

@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.

0

@AmericanAir thanks. They did not charge anything in the end so all is good.

2

@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!

0

@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz.

2

@SouthwestAir My Fav!!!!

2

@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service.

0

@AmericanAir I can't get ahold of aadvantage reservations. I need to ticket a reservation that Cancelled Flights soon. can you help?

1

@SouthwestAir #delayed again! You're killing me Late Flightly!

0

@USAirways Just talked to reservation. Must congratulation to them. Very friendly. Good for usair. The ONLY airline we fly.

2

@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?

0

@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70

0

@united thnx!

2

.@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.

0

@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !

0

@SouthwestAir So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports, then I am flying back to Chicago :)

1

@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta

0

@VirginAmerica That's classy.

2

@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best.

0

@SouthwestAir iiiii need help with my flight schedule!!! haha

1

@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!

2