mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

text stringlengths 12 186	label int64 0 2
@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room	0
@AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting	0
@JetBlue ha ha! Can I get a wake up call at boarding time please? Large coffee, extralight extra sweet please!	2
@USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies	0
@JetBlue I have been hanging here for almost an hour	0
@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.	2
@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.	0
@united That is not what your reservations desk just told me. They said there were plenty of seats	0
@JetBlue what's the hold up with flight 1553? boarding should've taken place 30 minutes ago.	0
@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.	0
@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there.	0
@united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE	0
@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks	0
@USAirways @AmericanAir 28 hours Late Flightr still no email. work supervisor needs documentation to approve last minute vacation day request	0
@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?	0
@JetBlue why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional.	0
@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y’all hold AA1458 to RDU so they can connect?	0
@JetBlue I see my flight from Boston to Pitts is ok from this afternoon. Did you have any delays for the morning flight?	1
@united How many 787s do you currently operate and what other aircraft do you operate?	1
@JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech issues.	0
@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love...	0
@united I see several economy plus can you put us in those. We don't have to be seated together	1
@JetBlue Or... ....how about a 1way LAX-NYC(area) under 190?! Is this possible ?	1
@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?	0
@VirginAmerica Are there any sign up bonuses to enroll in Elevate?	1
@JetBlue it's only because I'm wearing #TrueBlueColors!	2
@JetBlue Longing to look into the blue eyes. #firstlove	2
@USAirways sitting here in PHL with all of your rude Customer Service Agents!	0
@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr	2
@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline	0
@AmericanAir why Cancelled Flight #1605 on 6/25 & 6/28? Flights now 4 hrs longer & have layovers. Too Late Flight to find a reasonably priced alternative.	0
@SouthwestAir I'm 30 mins out WAIT FOR ME😭😭😭	1
@AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum.	2
@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees & w/the windchill -8	1
@JetBlue flight 1183 to Orlando.	1
@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.	0
@United What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume.	0
@USAirways @AmericanAir I love you guys & I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher.	0
@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess	0
@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.	0
@JetBlue I can't pay 30 bucks xD	1
.@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.	0
@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.	0
@JetBlue messaged you, thanks	2
@JetBlue is bag check cut off 30 minutes before the original departure time or the estimated time shown online?	1
@SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM?	0
@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India. #Mumbai #Surat #NaviMumbai	2
@USAirways Not good. On hold for over an hour. http://t.co/wSgYckCIIO	0
@united we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?	1
This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp	0
@USAirways had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me.	0
@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!	0
@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!	2
@JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO	0
@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(	0
@JetBlue that is a stock response. Delays not as frustrating as poor cust serv & being told by 3 ppl to wait & they'd come back but did not.	0
@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews	0
@AmericanAir tell me you can get me to ABI earlier than 8 pm tomorrow	1
@AmericanAir thanks	2
@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw	0
smh RT @JetBlue: Our fleet's on fleek. http://t.co/IRiXaIfJJX	1
@USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview	0
@united literally sucks	0
@SouthwestAir Finally got me home #BNASnow	1
@USAirways I'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the # provided. Help!	0
@USAirways Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL	0
@USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please?	1
@USAirways Almost home ...East Coast Freeze headed to PHL connect AVP TGIF http://t.co/WXowZhpgfL	1
@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional	2
@USAirways I called more than 25 times to redeem mile points and can't get through. You advertise the miles but make them very hard to use!	0
@JetBlue great.	2
@JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site.	0
@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.	0
@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!	0
@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/E5NaxBUe4s http://t.co/E1Mex0t6Q5	1
@JetBlue no they offered the flight (4/19), I paid, then they changed it.This is the 2nd time you have done this to me. ruins cruise plans	0
@SouthwestAir Roger wilco.	0
@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me	0
@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.	0
@USAirways I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned & technically never left LAX.	0
@united it's kinda funny. No worries.	2
@USAirways I already HAVE, four times	0
@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢	0
@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)	1
@USAirways stuck in cae need reFlight Booking Problems for next flight possibly dm for more info	0
@Sb5551 Sounds like @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!	0
@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for "flying the friendly skies"	0
@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.	0
@JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on 😒	0
@AmericanAir know that I could use that for a flight into Canada. By they time they figured it out, it was too Late Flight to check our bags	1
@SouthwestAir oops, Sorry, Done,	1
@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew	0
@USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!?	0
@USAirways This is the last time I use your airline. I promise that!	0
@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.	2
@SouthwestAir Thanks.	2
@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars	0
@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it	0
@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused	0
@AmericanAir Its not that I wasn't offered "perks" by @USAirways. I ASKED and was told, "NO." #thenewamerican	0

@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room

0

@AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting

0

@JetBlue ha ha! Can I get a wake up call at boarding time please? Large coffee, extralight extra sweet please!

2

@USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies

0

@JetBlue I have been hanging here for almost an hour

0

@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.

2

@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.

0

@united That is not what your reservations desk just told me. They said there were plenty of seats

0

@JetBlue what's the hold up with flight 1553? boarding should've taken place 30 minutes ago.

0

@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.

0

@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there.

0

@united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE

0

@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks

0

@USAirways @AmericanAir 28 hours Late Flightr still no email. work supervisor needs documentation to approve last minute vacation day request

0

@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?

0

@JetBlue why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional.

0

@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y’all hold AA1458 to RDU so they can connect?

0

@JetBlue I see my flight from Boston to Pitts is ok from this afternoon. Did you have any delays for the morning flight?

1

@united How many 787s do you currently operate and what other aircraft do you operate?

1

@JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech issues.

0

@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love...

0

@united I see several economy plus can you put us in those. We don't have to be seated together

1

@JetBlue Or... ....how about a 1way LAX-NYC(area) under 190?! Is this possible ?

1

@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?

0

@VirginAmerica Are there any sign up bonuses to enroll in Elevate?

1

@JetBlue it's only because I'm wearing #TrueBlueColors!

2

@JetBlue Longing to look into the blue eyes. #firstlove

2

@USAirways sitting here in PHL with all of your rude Customer Service Agents!

0

@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr

2

@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline

0

@AmericanAir why Cancelled Flight #1605 on 6/25 & 6/28? Flights now 4 hrs longer & have layovers. Too Late Flight to find a reasonably priced alternative.

0

@SouthwestAir I'm 30 mins out WAIT FOR ME😭😭😭

1

@AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum.

2

@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees & w/the windchill -8

1

@JetBlue flight 1183 to Orlando.

1

@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.

0

@United What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume.

0

@USAirways @AmericanAir I love you guys & I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher.

0

@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess

0

@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.

0

@JetBlue I can't pay 30 bucks xD

1

.@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.

0

@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.

0

@JetBlue messaged you, thanks

2

@JetBlue is bag check cut off 30 minutes before the original departure time or the estimated time shown online?

1

@SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM?

0

@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India. #Mumbai #Surat #NaviMumbai

2

@USAirways Not good. On hold for over an hour. http://t.co/wSgYckCIIO

0

@united we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?

1

This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp

0

@USAirways had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me.

0

@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!

0

@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!

2

@JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO

0

@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(

0

@JetBlue that is a stock response. Delays not as frustrating as poor cust serv & being told by 3 ppl to wait & they'd come back but did not.

0

@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews

0

@AmericanAir tell me you can get me to ABI earlier than 8 pm tomorrow

1

@AmericanAir thanks

2

@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw

0

smh RT @JetBlue: Our fleet's on fleek. http://t.co/IRiXaIfJJX

1

@USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview

0

@united literally sucks

0

@SouthwestAir Finally got me home #BNASnow

1

@USAirways I'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the # provided. Help!

0

@USAirways Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL

0

@USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please?

1

@USAirways Almost home ...East Coast Freeze headed to PHL connect AVP TGIF http://t.co/WXowZhpgfL

1

@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional

2

@USAirways I called more than 25 times to redeem mile points and can't get through. You advertise the miles but make them very hard to use!

0

@JetBlue great.

2

@JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site.

0

@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.

0

@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!

0

@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/E5NaxBUe4s http://t.co/E1Mex0t6Q5

1

@JetBlue no they offered the flight (4/19), I paid, then they changed it.This is the 2nd time you have done this to me. ruins cruise plans

0

@SouthwestAir Roger wilco.

0

@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me

0

@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.

0

@USAirways I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned & technically never left LAX.

0

@united it's kinda funny. No worries.

2

@USAirways I already HAVE, four times

0

@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢

0

@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)

1

@USAirways stuck in cae need reFlight Booking Problems for next flight possibly dm for more info

0

@Sb5551 Sounds like @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!

0

@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for "flying the friendly skies"

0

@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.

0

@JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on 😒

0

@AmericanAir know that I could use that for a flight into Canada. By they time they figured it out, it was too Late Flight to check our bags

1

@SouthwestAir oops, Sorry, Done,

1

@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew

0

@USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!?

0

@USAirways This is the last time I use your airline. I promise that!

0

@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.

2

@SouthwestAir Thanks.

2

@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars

0

@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it

0

@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused

0

@AmericanAir Its not that I wasn't offered "perks" by @USAirways. I ASKED and was told, "NO." #thenewamerican

0