mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

text stringlengths 12 186	label int64 0 2
@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA	2
@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE	0
@USAirways passengers sitting on plane for two hours flight #4663 from CMH!!! All other flights have left #usairwaysfail #worstairlineever	0
@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239	0
@JetBlue minutes to spare.	1
@united thank you. It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising. Please assist with earlier flts to Cmh?	2
@united i booked lh via ua. However at gate they rebooked me to a Late Flightr lh flight. Now that flight didnt earn pqd for me. How do i get it	0
@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours.	0
@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.	0
@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!	0
@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage	0
@americanair I finally got someone on the phone so no worries!	0
@AmericanAir Would have had to fly real far south, huh? #WinterWeather #Brrr	1
@united I need #United to be a better airline!!	0
@USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!	0
@USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous	0
@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue	2
@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes.	0
@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. #unhappycustomer	0
@JetBlue is REALLY getting on my nerves !! 😡😡 #nothappy	0
@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!	2
@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards	0
@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!	2
@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!	2
@AmericanAir on our way now	1
@united sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to....	0
@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!	0
@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.	0
@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.	1
@JetBlue well, now I'll make sure to never fly JetBlue	0
@USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw	0
@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,	2
@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter.	2
@SouthwestAir Hey there, can you follow us so we can DM you a question :) 😁	1
@united please see dm!!	1
@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it	0
@united any solutions?	0
@AmericanAir cut it. Put me on a flt tomorrow.	0
@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT	0
@JetBlue ...and when did your legal department start running your social media channels?	1
@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos	0
@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage.	0
@AmericanAir really? That's it? Not even a "we are looking into this to see what happened/what we could do better next time"	0
@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child.	0
@SouthwestAir I will dm you now	1
@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp	0
@JetBlue Does @AirCanada not take fraud as seriously?	1
@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?	1
@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR	0
@AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports?	0
@USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money	0
@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!	2
@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing	0
@SouthwestAir no had to rebook my flight myself and am about to board in bham.	0
@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost.	0
@JetBlue Complete waste of an entire day. Pathetic.	0
@USAirways $75 for that uncertainty? I know u run an account; u don't create policy. But it's an undue penalty for a job req'ing flexibility	0
@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?	0
@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints	0
@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.	2
@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb	2
@united no. I need you to have more than 2 agents at check in.	0
@USAirways i have been patient.. especially the first time. i will never fly with you again	0
@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice	0
@SouthwestAir how much is ur wifi fam	1
@USAirways I was told a "return call" by a human	0
@JetBlue alright.	1
@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.	0
@USAirways and despite tailwind… Will still be Late Flight.	0
@united already Flight Booking Problems next week's trip on @AmericanAir thanks for making the choice so easy #disunited #unfriendlyskies #servicefail	0
@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?	0
THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive !!! #ThankYou	2
@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!	0
@united since I have an international connection at 9am, I'm hoping for the same thing!	0
@AmericanAir no not yet. Waiting to be connected to an agent	1
@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own.	0
@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.	0
YO! @InternJohnRadio @mrerickv give @SouthwestAir their plane back. They're mad & threatening to take away my Companion Pass. #Luv	1
@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this	0
@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool.	0
@SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.	2
@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.	0
@AmericanAir Good morning! Wondering why my pre-TSA check was not on my boarding pass this morning??	1
@united I'm on standby for my connecting flight. 1st on the list. NudgeNudge I'm told there are four slots open. Save it for me. Please.	1
@JetBlue so what about California	1
@AmericanAir I've never had anything bad to say until now. No love for faithful customers.	0
@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff	0
@united I'm not sure it will have "next time"...	0
@JetBlue Domestic. To be clear -- I do not have to sit in (your lovely) terminal, just need to be there 1 hour prior to boarding? Thanks!	1
@VirginAmerica I see what you did there ;)	2
@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?	0
@JetBlue dang. Pandora? Does it look like it may get pushed back more or is this likely it?	1
@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight	0
@AmericanAir thanks.....	2
@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.	0
@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead	0
@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired	0
@USAirways Seriously??? I have shared my concerns four times already, to NO avail! Geeeeezzzzz! #frustrated flyer	0
Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9	0
@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care	2

@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA

2

@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE

0

@USAirways passengers sitting on plane for two hours flight #4663 from CMH!!! All other flights have left #usairwaysfail #worstairlineever

0

@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239

0

@JetBlue minutes to spare.

1

@united thank you. It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising. Please assist with earlier flts to Cmh?

2

@united i booked lh via ua. However at gate they rebooked me to a Late Flightr lh flight. Now that flight didnt earn pqd for me. How do i get it

0

@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours.

0

@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.

0

@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!

0

@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage

0

@americanair I finally got someone on the phone so no worries!

0

@AmericanAir Would have had to fly real far south, huh? #WinterWeather #Brrr

1

@united I need #United to be a better airline!!

0

@USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!

0

@USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous

0

@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue

2

@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes.

0

@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. #unhappycustomer

0

@JetBlue is REALLY getting on my nerves !! 😡😡 #nothappy

0

@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!

2

@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards

0

@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!

2

@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!

2

@AmericanAir on our way now

1

@united sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to....

0

@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!

0

@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.

0

@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.

1

@JetBlue well, now I'll make sure to never fly JetBlue

0

@USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw

0

@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,

2

@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter.

2

@SouthwestAir Hey there, can you follow us so we can DM you a question :) 😁

1

@united please see dm!!

1

@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it

0

@united any solutions?

0

@AmericanAir cut it. Put me on a flt tomorrow.

0

@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT

0

@JetBlue ...and when did your legal department start running your social media channels?

1

@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos

0

@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage.

0

@AmericanAir really? That's it? Not even a "we are looking into this to see what happened/what we could do better next time"

0

@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child.

0

@SouthwestAir I will dm you now

1

@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp

0

@JetBlue Does @AirCanada not take fraud as seriously?

1

@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?

1

@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR

0

@AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports?

0

@USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money

0

@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!

2

@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing

0

@SouthwestAir no had to rebook my flight myself and am about to board in bham.

0

@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost.

0

@JetBlue Complete waste of an entire day. Pathetic.

0

@USAirways $75 for that uncertainty? I know u run an account; u don't create policy. But it's an undue penalty for a job req'ing flexibility

0

@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?

0

@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints

0

@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.

2

@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb

2

@united no. I need you to have more than 2 agents at check in.

0

@USAirways i have been patient.. especially the first time. i will never fly with you again

0

@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice

0

@SouthwestAir how much is ur wifi fam

1

@USAirways I was told a "return call" by a human

0

@JetBlue alright.

1

@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.

0

@USAirways and despite tailwind… Will still be Late Flight.

0

@united already Flight Booking Problems next week's trip on @AmericanAir thanks for making the choice so easy #disunited #unfriendlyskies #servicefail

0

@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?

0

THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive !!! #ThankYou

2

@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!

0

@united since I have an international connection at 9am, I'm hoping for the same thing!

0

@AmericanAir no not yet. Waiting to be connected to an agent

1

@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own.

0

@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.

0

YO! @InternJohnRadio @mrerickv give @SouthwestAir their plane back. They're mad & threatening to take away my Companion Pass. #Luv

1

@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this

0

@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool.

0

@SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.

2

@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.

0

@AmericanAir Good morning! Wondering why my pre-TSA check was not on my boarding pass this morning??

1

@united I'm on standby for my connecting flight. 1st on the list. NudgeNudge I'm told there are four slots open. Save it for me. Please.

1

@JetBlue so what about California

1

@AmericanAir I've never had anything bad to say until now. No love for faithful customers.

0

@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff

0

@united I'm not sure it will have "next time"...

0

@JetBlue Domestic. To be clear -- I do not have to sit in (your lovely) terminal, just need to be there 1 hour prior to boarding? Thanks!

1

@VirginAmerica I see what you did there ;)

2

@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?

0

@JetBlue dang. Pandora? Does it look like it may get pushed back more or is this likely it?

1

@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight

0

@AmericanAir thanks.....

2

@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.

0

@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead

0

@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired

0

@USAirways Seriously??? I have shared my concerns four times already, to NO avail! Geeeeezzzzz! #frustrated flyer

0

Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9

0

@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care

2