mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?	0
@USAirways pilot for flight 729 didn't show until after departure ⌚️ & now there's a broken computer. Next time flying @United. #ALWAYSLate Flight	0
@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed.	0
@USAirways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins...	0
@JetBlue thanks! I only loose 'em at airports...1st time we found it. I think @fitbit needs to make flexes that stay on when carrying bags!	1
@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines	0
@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage	0
@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights	0
@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.	2
@SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair	0
@united Anyone there? Did you read my DM?	0
@AmericanAir My flight to @dfwairport was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out!	0
@AmericanAir need help on a reservation. Can you follow so that I can DM details? Thanks!	1
@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant	0
@JetBlue 1951 BOS to ORD	1
@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!	2
@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous	0
@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!	0
@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that	0
@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.	2
@VirginAmerica why must a traveler miss a flight to Late Flight check a bag? I missed my morning appointments and you lost my business. #sfo2lax	0
@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.	0
@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting	0
😒 "@JetBlue: Our fleet's on fleek. http://t.co/K66SRFnw77”	1
@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE	0
@AmericanAir @USAirways if this is how your merger is going to go, you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!!	0
@USAirways Not happy with start of trip! Cancelled Flightled flight #poor customerservice	0
@USAirways great, thank you!	2
@USAirways how about a little help for the two gate agents trying to rebook flight 1707?	0
@JetBlue nope. The "regular" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS.	0
@SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?	0
@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable	0
@united stay more than 24h traveling ans sleeping on the airports floor	0
@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth 👍👍 😊 #happytweet	2
@USAirways your rude staff said" I don't care that we are out of market place food you're going on vacation and I have to work" nice huh	0
@SouthwestAir Ahhhh! Sorry, just followed.	1
@SouthwestAir adding direct flights from #Columbus to #Oakland, @BostonLogan http://t.co/p8Vcz4XTHM via @DispatchAlerts	1
@USAirways your a miserable airline and your loss of revenue is a reflection of that. Go extinct. A merger only delays the inevitable	0
@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why	0
@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years	0
@USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4	0
@united your helpful agents in Club helped. I am just out baggage fees and a night of my life.stop doing business with @SilverAirways	0
@AmericanAir I dmed	0
@JetBlue Flight 152 (N559JB) "Here's Looking at Blue Kid" departs @MCO enroute to @BostonLogan http://t.co/qeaDA92MW6	1
@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI	2
@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude & unacceptable #fail	0
@JetBlue the whole plane. Flight 561 from LGA to PBI http://t.co/4Ktk2hsmGy	1
@United pre-dawn flight to #miami from #EWR. Annual #SOBEWFF trip. Now.	1
@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through	0
@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work.	0
@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD. #failed	0
@united yes, I know that. The question is "why is that still the case"? #fail	0
@AmericanAir wht n 👎 experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?	0
@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O	0
@USAirways Okee doke	1
@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23	0
@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice	0
@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux	0
@JetBlue Maybe I'll just go to Cleveland instead.	1
@AmericanAir Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????	0
@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!	0
@united Why have airlines always told us they can't open a cabin door once it has been closed? This plane has done it 3 times tonight.	1
@JetBlue big shoutout to the crews on 2017 Bos>jfk & 486 jfk>roc, & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them!	2
@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.	0
@AmericanAir - cruel & unusual to Cancelled Flight flight w/o notice & make someone stay on hold for 30min & listen to the same ad in a loop	0
@JetBlue I would prefer a similar picture but full of E190 tails, but great shot!	2
@JetBlue flight was two days ago. Flight 1918 from POS.	0
@United. What's going on with UA 236? outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever	0
@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta	2
@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.	0
@SouthwestAir thank you!	2
@AmericanAir it's more than technical problems. #frustrated #answerthephone Res. on hold and can't get thru to use a credit to pay for it	0
@JetBlue last week I bought a plane ticket round trip to FL & just 4 fun I look at the price of them today and they went down! #nothappy	0
@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time	0
@united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us). Help...	1
@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines	2
RT @JetBlue: Our fleet's on fleek. http://t.co/826Pkiq5HI	1
@JetBlue Anywhere warm cause its freezing in NYC	1
@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail	0
@USAirways my phone has been on hold since midght fkn 7 hrs of hold ?? Unacceptable!!!!!!!!	0
@AmericanAir ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220	0
@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock😎	2
@united I will, as soon as I am done with my article. Thanks! ~Tom	2
@united unless it's on you guys, im good.	0
@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg	0
@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted.	0
@united I sent the message. Let me know ASAP.	1
@SouthwestAir That guy was the flight attendant on my last flight… he was hilarious! ☺	2
@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER	2
@JetBlue I agree!!! If only there was a frequent tweeter discount so I could fly to see more friends! 😀@Tinman2IronMan @meggersrocks	2
@United so what’s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere	1
@JetBlue you're taking me to New Orleans in two weeks so I'll picture that while I shiver #forevercold	1
@SouthwestAir please PM me the number where I can lodge formal complaints. Thx	0
@USAirways @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks	0
@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....	0
@JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?	0
@united might possibly have the worst service on the planet.	0
@USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it...	0
Without notifying though? “@AmericanAir: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us."	0
@united can you assign seats	1

@SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?

0

@USAirways pilot for flight 729 didn't show until after departure ⌚️ & now there's a broken computer. Next time flying @United. #ALWAYSLate Flight

0

@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed.

0

@USAirways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins...

0

@JetBlue thanks! I only loose 'em at airports...1st time we found it. I think @fitbit needs to make flexes that stay on when carrying bags!

1

@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines

0

@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage

0

@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights

0

@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.

2

@SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair

0

@united Anyone there? Did you read my DM?

0

@AmericanAir My flight to @dfwairport was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out!

0

@AmericanAir need help on a reservation. Can you follow so that I can DM details? Thanks!

1

@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant

0

@JetBlue 1951 BOS to ORD

1

@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!

2

@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous

0

@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!

0

@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that

0

@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.

2

@VirginAmerica why must a traveler miss a flight to Late Flight check a bag? I missed my morning appointments and you lost my business. #sfo2lax

0

@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.

0

@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting

0

😒 "@JetBlue: Our fleet's on fleek. http://t.co/K66SRFnw77”

1

@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE

0

@AmericanAir @USAirways if this is how your merger is going to go, you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!!

0

@USAirways Not happy with start of trip! Cancelled Flightled flight #poor customerservice

0

@USAirways great, thank you!

2

@USAirways how about a little help for the two gate agents trying to rebook flight 1707?

0

@JetBlue nope. The "regular" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS.

0

@SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?

0

@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable

0

@united stay more than 24h traveling ans sleeping on the airports floor

0

@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth 👍👍 😊 #happytweet

2

@USAirways your rude staff said" I don't care that we are out of market place food you're going on vacation and I have to work" nice huh

0

@SouthwestAir Ahhhh! Sorry, just followed.

1

@SouthwestAir adding direct flights from #Columbus to #Oakland, @BostonLogan http://t.co/p8Vcz4XTHM via @DispatchAlerts

1

@USAirways your a miserable airline and your loss of revenue is a reflection of that. Go extinct. A merger only delays the inevitable

0

@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why

0

@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years

0

@USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4

0

@united your helpful agents in Club helped. I am just out baggage fees and a night of my life.stop doing business with @SilverAirways

0

@AmericanAir I dmed

0

@JetBlue Flight 152 (N559JB) "Here's Looking at Blue Kid" departs @MCO enroute to @BostonLogan http://t.co/qeaDA92MW6

1

@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI

2

@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude & unacceptable #fail

0

@JetBlue the whole plane. Flight 561 from LGA to PBI http://t.co/4Ktk2hsmGy

1

@United pre-dawn flight to #miami from #EWR. Annual #SOBEWFF trip. Now.

1

@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through

0

@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work.

0

@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD. #failed

0

@united yes, I know that. The question is "why is that still the case"? #fail

0

@AmericanAir wht n 👎 experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?

0

@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O

0

@USAirways Okee doke

1

@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23

0

@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice

0

@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux

0

@JetBlue Maybe I'll just go to Cleveland instead.

1

@AmericanAir Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????

0

@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!

0

@united Why have airlines always told us they can't open a cabin door once it has been closed? This plane has done it 3 times tonight.

1

@JetBlue big shoutout to the crews on 2017 Bos>jfk & 486 jfk>roc, & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them!

2

@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.

0

@AmericanAir - cruel & unusual to Cancelled Flight flight w/o notice & make someone stay on hold for 30min & listen to the same ad in a loop

0

@JetBlue I would prefer a similar picture but full of E190 tails, but great shot!

2

@JetBlue flight was two days ago. Flight 1918 from POS.

0

@United. What's going on with UA 236? outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever

0

@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta

2

@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.

0

@SouthwestAir thank you!

2

@AmericanAir it's more than technical problems. #frustrated #answerthephone Res. on hold and can't get thru to use a credit to pay for it

0

@JetBlue last week I bought a plane ticket round trip to FL & just 4 fun I look at the price of them today and they went down! #nothappy

0

@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time

0

@united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us). Help...

1

@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines

2

RT @JetBlue: Our fleet's on fleek. http://t.co/826Pkiq5HI

1

@JetBlue Anywhere warm cause its freezing in NYC

1

@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail

0

@USAirways my phone has been on hold since midght fkn 7 hrs of hold ?? Unacceptable!!!!!!!!

0

@AmericanAir ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220

0

@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock😎

2

@united I will, as soon as I am done with my article. Thanks! ~Tom

2

@united unless it's on you guys, im good.

0

@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg

0

@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted.

0

@united I sent the message. Let me know ASAP.

1

@SouthwestAir That guy was the flight attendant on my last flight… he was hilarious! ☺

2

@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER

2

@JetBlue I agree!!! If only there was a frequent tweeter discount so I could fly to see more friends! 😀@Tinman2IronMan @meggersrocks

2

@United so what’s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere

1

@JetBlue you're taking me to New Orleans in two weeks so I'll picture that while I shiver #forevercold

1

@SouthwestAir please PM me the number where I can lodge formal complaints. Thx

0

@USAirways @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks

0

@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....

0

@JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?

0

@united might possibly have the worst service on the planet.

0

@USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it...

0

Without notifying though? “@AmericanAir: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us."

0

@united can you assign seats

1