text
stringlengths 12
186
| label
int64 0
2
|
|---|---|
@AmericanAir 2 months and still no exec platinum member cards. What gives? | 0 |
“@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)” Your welcome! Not on this flight. It was a quickie;) | 2 |
@AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this | 0 |
@USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight. Bunch of idiots work for this airline. | 0 |
@united I've been waiting on my bag in IAH for 45mins. They're only 4 freaking people on that flight waiting for bags. Fix this!! | 0 |
@united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card | 0 |
@USAirways no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code? | 0 |
@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting. | 0 |
@JetBlue I did. They have no idea where it is. | 0 |
@VirginAmerica you should have 39 dollar LAX-Las fares!!! | 1 |
@SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue | 1 |
@united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP | 1 |
Well lets see. You could pay for my Negroni with bitcoin. @JetBlue | 0 |
@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm? | 0 |
@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback | 0 |
@JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk | 0 |
@united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat | 1 |
@USAirways oh they saw it and said nothing. | 1 |
@AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email | 0 |
@USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment. | 0 |
@USAirways #tbt every day. | 2 |
@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted | 0 |
@united already missed connection ugh | 0 |
@united My bag is lost and I can't get ahold of anyone that can help | 0 |
@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am? | 0 |
“@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS! | 2 |
@AmericanAir worst experience ever. @VirginAmerica all the way! | 0 |
@AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW/ORD? Huge !! | 1 |
@USAirways there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!! | 0 |
@AmericanAir Cancelled Flightled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http://t.co/ypbkCiRBXu | 0 |
@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job | 0 |
@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website-- | 0 |
@united splitting up my flights quadruples the price | 0 |
@USAirways tells me to talk to @AmericanAir about my delayed flights. AA tells me to talk to US. #ihatemergers | 0 |
@JetBlue I have a reservation for tomorrow morning but trying to get back 2 night bc other flight was going to jfk. Can I get on list at CTG | 1 |
@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim | 0 |
@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change. | 0 |
@SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney | 1 |
@AmericanAir hey! I have a name issue on my reservation can you help? | 0 |
@united Flew ORD to Miami and back and had great crew, service on both legs. THANKS | 2 |
@USAirways I have 2d and 3d embossed badges and patches superior to the ones you are currently using.
http://t.co/3fq3XElbOn | 1 |
@united … But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR | 0 |
@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home. | 0 |
@SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http://t.co/Bd5tvr3Gcy | 1 |
@United blocked me from DM'ing them because they would rather I complain about them in a public forum | 0 |
@jetblue We'd love to help Shanese Bryant-Melton, a hard-working grandmother from DC, go to Miami. It's on her bucket list. #flyitforward | 1 |
@AmericanAir thanks for the show! 👍 | 2 |
@AmericanAir thanks | 2 |
@AmericanAir No. It does. You could not be more wrong. http://t.co/66NXZhBbMT | 0 |
@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it | 0 |
@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all | 2 |
@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide | 0 |
@JetBlue there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures | 0 |
@united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage | 0 |
@AmericanAir try this. DPDFPP | 1 |
@united @nathankillam or your staff could try not throwing the luggage around. | 0 |
@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on. | 0 |
LMAO “@JetBlue: Our fleet's on fleek. http://t.co/aIyC9WV5oq” | 2 |
@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice | 0 |
@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez. | 0 |
@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really? | 0 |
@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh | 0 |
@SouthwestAir Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap! | 1 |
@AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely. | 0 |
@united 1.75 hour delay. Nothing says sorry like a voucher. Missing time with family. #family #precioustime | 0 |
@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg | 1 |
@SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx | 0 |
@USAirways @HutchinsJim Yes, I made the flight and got my workout in too. | 1 |
@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all... | 0 |
@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience | 0 |
@USAirways sad experience today on 4663. Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today. | 0 |
@united One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional. | 0 |
@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta | 0 |
@AmericanAir thank you for the assistance | 2 |
@USAirways so mad I can't even believe you guys Cancelled Flight my connecting flight after I leave the first stop, & give me a useless hotel voucher | 0 |
@united we finally just arrive to Bogota, good but long flight!! | 1 |
@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain | 0 |
“@JetBlue: Our fleet's on fleek. http://t.co/3Ltx7JKBo9” is fleek dead yet now? | 1 |
Yessir RT “@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.” | 1 |
@JetBlue .. { it's all a320's right?} | 1 |
@USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days | 0 |
@USAirways @americanair I feel sorry for AA | 0 |
@united I fly @AmericanAir normally. This doesn't happen to me with them. I'll let your flyers provide their own feedback. Thank you. | 0 |
@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets? | 2 |
@united Worst customer non-service for sure! | 0 |
@AmericanAir looking for status of flight 1388 schedule for 5:15 am tomorrow morning, thank you | 1 |
@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you. | 1 |
@JetBlue Accepting #Apple Pay - Mobile Enterprise http://t.co/Ci5cfrlqBe | 1 |
So appreciated! @united | 2 |
@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ? | 1 |
@united just curious, when are you going to to finally learn #customerservice ? | 0 |
@united Sure. Follow for a sec and I will. | 1 |
@AmericanAir @maxfitgirl29 next time fly Southwest... | 0 |
@USAirways is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person. | 0 |
@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838 | 0 |
@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed | 0 |
@AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update? | 1 |
@united and pick it up and just bring it on the shuttle. When I went to double check on that they said it was still on the concourse | 0 |
@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver | 0 |
@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic. | 2 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.