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d627994e9bbe01a03e6d5bbd1edf2b76 | AmazonHelp | Customer: Could we have an actual discussion about helping me with my issue, instead of dismissing and muting me? I've tried to be respectful, I don't feel I'm getting the same treatment, in return.
Support: Hello Dave, thank you for reaching out to us via Twitter today. I'm terribly sorry for the poor experience you've had with us! Without providing account or personal details, could you tell us a little more about the original problem? ^AR
Customer: My order was supposed to be delivered, two days ago. It was delayed until Monday, which is too late. I could not wait that long. I've tried many times to contact about this, and nobody has been willing to do anything to make things right. I keep getting dismissed and muted.
Support: I understand your frustration, Dave. When you contacted us, what options or insight was provided? ^AR
Customer: None, I was just told to wait. I've said before, I cannot wait, it would be too late, by then. It is too late, already. They would not respond to me, after that. I don't feel this is right, something should have been done to make up for this. More effort should have been made.
Support: I completely understand the frustration, Dave. If the item is already too late, you can refuse the delivery, and once it is received and processed we will issue a full refund. If there is more we can do, please don't hesitate to let us know! ^JD
Customer: I appreciate your understanding. I was counting on that order being delivered on the original date, and that day was ruined, because of the failure to deliver. Afraid apologies are not enough, in this situation. Especially with all the effort it has taken to get to this point.
Customer: I'm sorry, was there something wrong with what I said? It is taking a bit longer for a response, compared to the previous responses. Please do not mute me, again. I just want this situation to be made right.
Support: Not at all Dave. I apologize for the delay. We are unable to view your account via Twitter, but would love the opportunity to make this right. Do you mind reaching out to us again here: https://t.co/hApLpMlfHN, so we may provide you with other options? ^SY
Customer: I have done this many times, already, and they refuse to provide any resolution. Sorry, I know there's not really much you can do on Twitter. I feel like I've run out of options, and don't really know what to do, or where go to get any satisfaction. Nobody will help me. | |
92f86111025d48d8ede355e7fd89bea9 | VerizonSupport | Customer: Red Zone channel hasnt worked all day in my area, what's the deal?
Support: Let's take a look. Happening on all boxes? ^RMD
Customer: Yes - at first it displayed a message that our area was experiencing an outage for that channel and it would be back at 2:04pm. But hasnt worked all day
Support: Is the same error message displayed on the TV? Did the outage time change?
^HSB
Customer: No other channels are affected. No message at all no on Red Zone - just a frozen image of previous channel.
Support: Can we get you to unplug the power and coax to the main box and then plug them back in. Once it boots back up, please let us know if the channel comes back. ^BCW
Customer: Still no go. I do get the below now https://t.co/aCGh7wsQCJ
Support: Is that error on the Red Zone channel only or is it on all channels? ^BCW
Customer: Only Red Zone - same message on other boxes
Support: Please follow and DM us. ^RMD | |
1cd8ba8d332c4dc98dc3c266c04e7bb8 | Postmates_Help | Customer: why did @116057 charge me $124 for $24 poke..: WHY
Support: Hey there. Any charge that reads TEMP AUTH or TE will fall off. You'll only always be charged what is displayed in your order history. | |
626d693256954a74ad33a294e2969143 | ChipotleTweets | Customer: Eating @ChipotleTweets for lunch today 😋🌮
Support: Yum. Tacos? -Whit
Customer: Yeah, it Taco Sunday Whit lol
Support: I'm all about those taco sundays! -Whit | |
0928eedf269c99313d21c65277b79bad | AskPlayStation | Customer: @123583 @187039 my download of Assassins creed unity isn't working keeps crashing when i get to this one mission it says for me to uninstall it then reinstall it and i did 5 times and its still not working someone help me out plz
Support: Sorry to know that. Please try rebuilding the database. Follow the steps on the next article: https://t.co/OOaq76kzAA | |
7128cf9d33d69182b697c9607a5a2902 | TMobileHelp | Customer: fuck you guys go fix your phones -____-
Customer: @115911 yall suck too why yo service fucking up
Support: Matty, shoot us a DM with the details and we'll do everything we can to assist! *KittyG | |
38ed00f6945c205048e1653e75d9029d | comcastcares | Customer: Hey @115900 how do you not have a decent NFL package? Only having 2 games to watch out or 8 is pretty sad
Support: Thank you Sean. Normally, each Sunday there are 2 games that are aired in the afternoon and one at night. This is normal for any provider. We do have what is called NFL RedZone that will show each team when they are about to score. -DC | |
f95dd0c592d2ce75daba7e936688eb52 | AppleSupport | Customer: MY FUCKING IPAD WONT WORK IT KEEPS CLICKING RANDOM THINGS NON STOP I CANT EVEN PUT MY PASSWORD IN DOES ANYONE KNOW HOW TO FIX THIS @115858 @AppleSupport
Customer: @AppleSupport IVE TRIED CLEANING THE SCREEN, UPDATING IT, AND TURNING IT ALL THE WAY OFF AND ON SOMEONE HELP
Support: We’ve received your DM, and we’ll respond from there shortly. https://t.co/GDrqU22YpT
Customer: thanks pal | |
84e544a7ea6066073714f121bb401b40 | AmericanAir | Customer: Flying back to reality is made infinitely better by a first class upgrade ($30 well spent) @AmericanAir , @8419 , @214505 , and #TheBigSick @224073
Support: We love having you #UpFront! Have a great day. | |
02844d510e87e6d4b350efa0ffc7aff1 | AppleSupport | Customer: I have a problem with iOS 11.2. It turns out 3D Touch was working fine before the update. Now with 3D Touch set in “Light” I have to apply more force on the screen than previous versions of iOS.
Support: We'd be glad to take a look at this. If you feel that the base level of pressure for 3D Touch has shifted since the update, then which model iPhone are you using? Also, is the same amount of force needed universally, or just on certain apps? Thanks.
Customer: I'm currently using an iPhone 8 Plus. The same amount of force needed is universal across iOS (Music, Messages, Calendar…) and third party apps. I replicated the issue in another iPhone 8 Plus with iOS 11.2 as well.
Support: Thanks for verifying. To our knowledge, we have not changed anything about the required force for 3D Touch in iOS 11.2. Were these devices updated via Wi-Fi or through iTunes?
Customer: It's like the “Light” setting is the strongest one. And the “Firm” setting the lightest. Both iPhone devices were updated via Wi-Fi.
Support: That is definitely unusual. Since it seems to have reversed them, we'll need to try a few things. Meet us in DM and we'll go from there. Thanks. https://t.co/GDrqU22YpT | |
76645936e31671cbffc5c3ed54122ff4 | JetBlue | Customer: Not gonna lie @JetBlue's wifi is pretty stellar
Support: 🤩 | |
4f3a3c1f2d5fa753ba5dc781c6833a3b | AppleSupport | Customer: Thanks @115858. Just had a broken iPhone 8+ call 911 on its own while I’m trying to pack phones to return 🤦🏻♀️
Support: We'd like to know more. DM us the details and we'll go from there. https://t.co/GDrqU22YpT | |
2fc5672048f85e647814c37a84a85566 | AzureSupport | Customer: I surrender. Tried to launch simple Linux VMs unsuccessfully for the third day consecutively. The process is excruciating slow only to receive a cryptic error msg. Health dashboard says it's all clear?
Support: Could you post here: https://t.co/BhIYB8fAnp and send us the link to the created post so we can have an engineer assist? ^PB
Customer: Done. https://t.co/cHO7elHdKE
Support: Thank you! We've alerted the team and they should respond to your post shortly. ^PB | |
901d18f7eb72db4d68bd304e6df65f9a | AppleSupport | Customer: so is Apple Pay Cash live or not??? I should not have to go to internet forums to find an answer.
Support: We appreciate your interest in Apple Pay Person to Person Payments. If you're in the US, those features will require iOS 11.2 and will begin rolling out early next week. | |
7ba71172b2c56fdbcd721bbf83fcf80e | SpotifyCares | Customer: are you guys going to fix the notoriously bad Roku TV app? It is literally unusable.
Support: Hi Allen! We have some info about the Spotify app on Roku here: https://t.co/1nqkZkn6JX. Give us a shout if there's anything else /DV | |
7176147390f873636d0770b0f637c925 | AdobeCare | Customer: I didn't realize you had roped me into a yearly subscription, thought I was signed up for monthly. I tried cancelling and now it says it's going to charge me 97 dollars. I've never felt so deceived by a company and won't eat this month bc of this. Care to help?
Support: Hi, can you please follow us & send us a DM with your Adobe ID email? We can review your account to help you with this issue.
^SV | |
c4eaf8c28015e00e22ebdc08fb4bc3c7 | GWRHelp | Customer: Hi, are the trains running normally from Paddington to Reading?
Support: Hello Shujah. Services are returning to normal now. - Jordan | |
89db2316e6b90a51f42d8d14c7584780 | AppleSupport | Customer: Bruh my iPad won’t even connect to WiFi nor will the settings app open WTF @AppleSupport
Support: We'd love to help you with your iPad! Which version of iOS are you using? When did this problem start?
Customer: Using 11.1.1 and started happening since yesterday
Support: We recommend creating a backup of your data, and update your iOS via iTunes to iOS 11.2. This article has the details: https://t.co/80YRnjDFDk | |
81627e16ed741db542662a14057110b3 | ChipotleTweets | Customer: new app is 👎👎 too easy to accidentally click and add something to your meal that you didn’t intend
Support: I'm sorry you feel that way. We'll make a note of it for our developers. -Whit
Customer: Ok I still love you no hard feelings ♥️
Support: Love you back. -Whit | |
8c997c866b00af5606ee81df30592ca8 | AmericanAir | Customer: so sad me & @27960 didn’t have screens on our flight to phl. We missed the safety video #readyfortakeoff. Always next time
Support: We're working to update our domestic fleet with super fast Wi-Fi, new seats and power at every seat. Thanks for your patience as we do that. | |
508b22306e401ff02891cf7cabbf23fb | AmazonHelp | Customer: Movie night cancelled due to the version of #CityOfGod I just bought on @115825 having neither the original Portuguese audio track, nor Portuguese subtitles, nor even English-language audio. Que nada.
Support: Sorry to hear that. If the original version of a title is available it is marked as [OV]. If you were not aware of this, feel free to reach out to our customer service by following this link: https://t.co/ohyvGrpvrY Regards ^MI
Customer: Thanks for the prompt reply! I'll make sure to pay proper attention to the [OV] mark in the future. It's slightly annoying though that in this day and age the original version not being available is still a thing. Just my two cents ... ☮️ | |
334dc2933f8aae89b981691cac9bd1f6 | AmazonHelp | Customer: It’s all fun and games until the @115821 delivery man steps on your Christmas lights mid-hanging
Support: I'm sorry we interrupted your light set up! Was anything damaged? ^BH | |
2237137dbfa24764f73f86a0dcf51835 | AmericanAir | Customer: sitting at TPA Baggage Claim again with 2 Million Miler Guys waiting 40+ minutes for bags
Support: We're sorry for the delay in getting your bags, Gabby. Our team will have them out to you soon. | |
58491b2ea9bb409dba615aa6f3a562aa | Uber_Support | Customer: somebody response me, trying to contact driver but he failed to answer my call last 20 min. https://t.co/h8tI84UlZT
Support: Here to help! Send us a note here https://t.co/e8HVorX5rh so we can assist.
Customer: stupid fellow, i know ur mailing Escalation.... Response properly
Support: Here to help! Send us a DM with your email address so we can follow up.
Customer: check DM and updates on priority? | |
28236e1f5228e16c8a255007753f1a7f | Uber_Support | Customer: this was my second time ordering with uber eats and my $5 off promotion did not apply, can someone help please?
Support: Here to help! Send us a note here https://t.co/hoajN8u72R so we can further assist. | |
6603596823a61eba6cef53c669c04914 | AmazonHelp | Customer: Amazon delivered my package to the wrong address. They replaced the item but now want me to send back the original that I never got. What do I do?
Support: So sorry for the confusion! Please reach out to us via phone or chat here: https://t.co/hApLpMlfHN so that we can take a look at your account. Let us know if that helps! ^MH
Customer: Thank you
Customer: Was a great help. Solved the problem super fast. Thanks again :)
Support: You're welcome! Let us know if there's anything else we can do to help! ^CS | |
eaf76c757564bbd223f3af4f49da070c | VerizonSupport | Customer: how late do your installers work on Sunday? Having internet tomorrow is part of my job and we're 4.5 hours behind schedule now
Support: We are sorry to see that the field tech has not yet arrived. When we last checked your house was next please return to our secure chat so we can reach out to our dispatch team again.
^HSB | |
9c4ee0d4a7168a586b8eaecabea3eccf | CoxHelp | Customer: The wind blows and @116021 @CoxHelp Internet goes out....
Support: Hi Jameson, what's going on with your internet? -Dee | |
f42105aab1ea7cffef450f010222e96f | AirbnbHelp | Customer: why did you cancel my reservation without my approval or any explanation?
Support: Hi Oscar, we'd like to help. Can you DM us your account email and reservation code so we can take a closer look? We're standing by. | |
9e768e179a0e9ffdb7a1bc538c025984 | Delta | Customer: Just another weekend flying with @delta and Gina got the premium treatment!
.
.
.
.
#delta… https://t.co/imCR4PDW9X
Support: Great to hear you enjoyed our service and the flight! Hope to see you again soon. 😄 *TMB | |
e5f0afaa85ab70cf638ba0975ca58066 | Uber_Support | Customer: my order was cancelled and y'all still took my money out of my account.
Support: Sorry for the trouble! Kindly send us a note here; https://t.co/nFTc4ODH3P so our team can assist.
Customer: Nobody didn't respond.
Support: So sorry about that! Send us a DM with your email address so we can connect right away.
Customer: I sent the email. | |
8d6b61665c00baa48a2c30ae0e5ef50b | Ask_Spectrum | Customer: Thank you too @115955 for not televising the the @263074 game in Upstate NY. You got our backs. No giants fan wanted to see #Eli Benched and now we certainly won’t. #NYGvsOAK 😂
Customer: @115955 @263074 What game are they airing instead? I watch Redzone on Sundays it's the only way to live
Customer: @115955 @263074 I’m watching red zone on my phone, they have @121775 and @263075 on instead
Support: I apologize for the inconvenience. Unfortunately, the games shown to a particular area, is not a choice of ours. The game you see is the decision of the sports association and broadcasting stations only. We cannot influence or change their decisions. We... https://t.co/hyq5JmSSbo
Customer: @263072 You shut your whore mouth!!! | |
08a469cb688b09b0ff1140b8f9136ab1 | ChipotleTweets | Customer: Thank you @ChipotleTweets for having the biggest water cup out there
Support: Anything for you. -Whit | |
1ab9e8ec07f82dec59119d80d4ed2a71 | ChipotleTweets | Customer: The new app is awful. I always order from the same chipotle using the app. I show up to get my burrito only to find out the new app selected a different chipotle 20 minutes across town. Going to be an extra 45 minutes before i can eat. Thanks.
Support: I'm sorry for the trouble, Rick. Our app is designed to select the location closest to you when you're ordering. -Whit
Customer: I rescind my use of “thanks” in the previous tweet because it came off as very rude. But i am still mildly annoyed.
Support: Ha, appreciate it. We hear you and we will work on making it easier. -Whit | |
bee0b3195b2d957f69860ba03f2fbb26 | AmazonHelp | Customer: not very impressed. Just received an email saying ‘failed delivery attempt’ as I wasn’t in.
Well I’ve been here all afternoon and evening waiting and no one knocked or rang door bell.
Poor service.
Support: I'm sorry to hear about the delay, Monica! While delays are rare, they can sometimes occur due to unforeseen circumstances. Please let us know if your parcel is not received by tomorrow as most late orders arrive the next day! ^CS
Customer: Am more annoyed as the driver said failed as I wasn’t there. When that was clearly not the case and they just wanted to finish work early or just couldn’t be bothered.
And I’m out half the day tomorrow.
Support: Late orders are usually delivered the following business day by 8PM. If you do not receive the parcel by then, please reach us via phone or chat here: https://t.co/ijxJ9jCwr9 ^JS
Customer: Well then a 6-10pm delivery slot shouldn’t be offered and the driver should use the real reason and not that the customer wasn’t in. | |
e688e20a0d2967701166692f0585eaa2 | comcastcares | Customer: Hey @116136 thanks so much for the promotion below! I was really impressed with the offer. Great value! So I called... on phone for 49 minutes (including 4 hold times for a combined 20 minutes) to not get the promotion activated! Rep couldn’t answer my questions either! #hooray https://t.co/gbYT9duNjG
Support: I would be happy to look further into this for you if you would provide your full address and the account associated phone number in a DM. -JW | |
fb755e7d2304035882e1b85e2903c0e2 | Ask_Spectrum | Customer: Hey, how much do I need to pay to get good working internet from you guys?
Support: We would like to get you the best means to contact our representatives to look into any pricing and packaging options available to you. Can I start by getting the phone number and address? ^TL | |
95a68e8c165dd77ca62c6ace0d78fbc6 | VerizonSupport | Customer: 3 customer service reps, 2 social media reps, and an hour and a half later to tell me that there’s an “HD outage” after the ppv was almost over at that point. @115722 Wow.
Customer: If you guys are hiring I’m sure I can do a better job at updating customers on current outages and issues. Message me for a resume.
Support: When an issue like that happens it has to be verified and information gathered before we can tell our customers that it is a larger issue. Until that happens we work to try to fix each individual until it is verified. ^RMD
Customer: So instead of checking for an outage first, it makes more sense to have me try a bunch of random things for an hour that didn’t work?
Support: Depending on the time you called and when the outage was declared it is possible there was not an outage at the beginning of the interaction.
^HSB | |
cb393f959d1eb3e455fdffcdac6c00d8 | AmazonHelp | Customer: Cheers @115830. There’s no way my wife will know what I have got her for Christmas now. Poirot couldn’t solve this. https://t.co/DEeh1Jh0Nh
Support: I'm sorry for this disappointing experience. We never want to let you down! When purchasing gifts, please choose the "gift" option, and then "ship in Amazon box" at checkout. Here's a link with more details: https://t.co/1Th8NL0dHU ^SE | |
8873c6e21a043d2f12cb2424c57f56e7 | comcastcares | Customer: #mobile_CareXI
Is there an outage in the area? Our Internet has been crawling all weekend.
Support: I'll be happy to check and see if there is an interruption in the area. Please shoot us a direct message with your phone number and full service address. -JoeK | |
7dc677ba520da3ea0216dd9c264ad5aa | AskPapaJohns | Customer: I need a promo code 👀
Support: Hi there! What's your zip code? | |
5d20da8563dedc463390c168157aaefb | Uber_Support | Customer: @115877 I live in Lodi Nj can you tell me where is the highest demand for (bike) delivery food around my area ??
Support: Hi there, happy to help! Send us a note via https://t.co/FF2YGTGjuA so we can assist. | |
cda3f1ed1085a365649b4c9a7191a530 | GWRHelp | Customer: Will you be holding connecting trains at Reading tonight until Paddington trains arrive?
Support: Hello Nick. We always look to hold connecting services if operationally possible. - Jordan | |
f2c0414b2cefff98ff00477de913d19b | JetBlue | Customer: hey @JetBlue does travelers insurance cover reimbursement if a non-traveling immediate family member passes away?
Support: Our insurance is through a third party. Please reach out to Allianz Global Assistance at 1-866-672-9580 for information on your policy. | |
abb637559960f4b269946e7dfa87e948 | sainsburys | Customer: hi. Had home delivery the other day and this bacon is a bit rancid. Packet had blown. Surprised it got through quality control really. Can you advise please https://t.co/67pvF5I6Tt
Support: Uh oh, I'm sorry about that! Using this link can you DM over the order number, your email address and full address? Chris. https://t.co/MdMtnTlX6H | |
444c0a0de20115156e8af751405ffc80 | sainsburys | Customer: Cheers Sainsbury’s Merry Christmms to you too 🤦🏻♀️😩@sainsburys https://t.co/TAqg0yOcnj
Support: Uh oh, sorry about that! Can you pop over the barcode number from the packaging please? Chris.
Customer: https://t.co/3ZK9N3BW5x | |
d37e7fbcf3f5becc4e64629c5c03cf78 | Ask_Spectrum | Customer: when is the @27982 Create Channel coming back on your Bradenton Florida lineup? We're getting tired of waiting...
Support: Good afternoon, thanks for reaching out. You can make a channel request by visiting https://t.co/v6a7ZbEZjR. -MS
Customer: Thx MS!
Support: You're welcome. -MS | |
07a28f78206ec9fdaef355c6acf89635 | comcastcares | Customer: the website isn't allowing me to remove the redzone package, help?
Support: I would be happy to look further into this for you if you would provide your full address and the account associated phone number in a DM. -JW
Customer: done | |
02c6a53c16e52eb8180304f563e20abd | AirbnbHelp | Customer: We have a problem with a host - booked a two-night stay, found out shower and kitchen sink did not work. Host is refusing a full night’s refund. Is there anything we can do?
Support: Hi Chris, we're sorry to hear your reservation is not going as planned. Rest assured, we're here to help. Please DM us your email address and reservation code so we can investigate. We're standing by to assist. | |
d46ed639886e24ac0d87fd67c52bb6e5 | Delta | Customer: if i am flying first class to CUN from JFK am i able to use the delta sky club lounge? Thanks!
Support: Thank you for asking. One moment while I research that for you. Please follow via DM for assistance. *TDL https://t.co/6iDGBJRMTU
Support: Thank you for asking. One moment while I research that for you. Please follow via DM for assistance., *TDL | |
19feae4915a6ed40e704e5d7a7931c36 | AppleSupport | Customer: Dear @AppleSupport my new phone is not working
Support: You've come to the right place for help with your iPhone. What's going on?
Customer: It shows the Apple sign and switches off and it’s doing that since yesterday when I tried to update it to the new iOS
Support: Is this only happening when you try to update your iPhone? How are you trying to update your iPhone, with iTunes or though settings?
Customer: My phone is still new I never got the chance to get into the menu! I tried restoring my old back up from my old phone but it was failing because my new phone had an older iOS so I updated it through iTunes and since the only thing I see is the Apple logo
Support: We know switching phones should be easy and we're going to help you get your new iPhone set up. Have you tried to force restart it? If not, follow the steps for your particular model here: https://t.co/o7nB3pXfMv DM us if you need more help. https://t.co/GDrqU22YpT | |
ef69fa4fd7ea379c45a1463ab5d64991 | Uber_Support | Customer: I am planning on flying with an infant car seat for my child. What is the policy of using my own car seat in an uber?
Support: Here to help! Find out more info here https://t.co/B7TnOOg1JY | |
66be3856b2e704d21724bad85aaf6a32 | SpotifyCares | Customer: hello - do you have any plans to carry the @127588 #podcasts? I would love to get all my podcasts just from you and this would really help.
Support: Hey, help's arrived! We've just replied to your DM. Let's carry on chatting there /DV | |
7d07c9be99b9dd84626df24ae4ebca3d | XboxSupport | Customer: I want to get my brother PING as an early Xmas gift. As it's in early access on launch on the 12th am I able to digitally gift it?
Support: We would not be able to speculate. Here is a page on more information about gifting https://t.co/JkKPE4FrIY ^RM
Customer: It's coming 10 days. You don't know yet?
Support: According to https://t.co/Qlgzk9sJUt, this is currently sold out. However, you will see in the description that when it was available, customers were being sent a game box that include a digital token for the game. That is the information we have on PUBG currently. ^AK | |
5275900d41ff9831435f18ea0c34cc71 | NeweggService | Customer: Been trying to place an order on your website for 30 minutes but can't. Will site be fixed soon?
Support: I'm sorry to hear about that. Send us a DM with more details and we will see how we can further assist you.-R | |
0412adbe61bf12a95cca1a23974b59d4 | AmazonHelp | Customer: #frustrated yet again at driver not delivering and saying im not home!! #fedup
Support: I'm sorry to hear of the trouble! Have you been in touch with a member of our customer service team to discuss your most recent experience: https://t.co/JzP7hlA23B? ^ST
Customer: Seems to be something of a repeating pattern now.. shame as Amazon used to be reliable 😟
Customer: Yes I have, but unfortunately im still none the wiser when these 2 parcels will arrive!! As to be honest I could not understand the accent of the lady.
Support: I understand your frustration! Who was the carrier for this delivery? ^DG
Customer: Amazon logistics
Support: Please let us look into this issue with you. To give us another chance, please use the link ^ST provided. ^DO | |
cc81bd839b75743ffca7bd6f3a9a091a | AmericanAir | Customer: horrible service from LAS to DCA! Changing my seat right before departure so that I can’t sit with my wife (scared of flying). Then telling me that you have been paging me “for hours” - total lie. App still shows seats together- not even a txt from AA. Pathetic
Support: We're sorry your travel isn't going as planned, Chris. We have your reservation, please DM us your wife's record locator. | |
1916df61661b39f5fd83f8ba7fe604c2 | Ask_Spectrum | Customer: why is my internet so god damn slow 😽
Support: Hello. My apologies for any frustrations or inconvenience. If you’d like to DM your account details (phone number and full address), I’d be happy to check into this for you. ^MG | |
15dc57128c3ec9baca0db75aa8292dbe | AmericanAir | Customer: are your gift cards only available for purchase online/phone or are they in retail stores too?
Support: Gift cards are available for purchase on our website, they're currently unavailable for purchase in stores.
Customer: Ok 👍🏻I saw other airline gift cards at the grocery store and was curious.. I am hoping to get the family the best stocking stuffers yet ✈️ Thank you!
Support: It's a great gift for the holidays and we'd love to see you on board with us in the future! | |
fa82b2c7e193b49d5105c326b24cfdf7 | Uber_Support | Customer: what do I need to do? I play by rules and only order when ready at terminal 5 Heathrow but you cancel a car on me after not moving for 10 minutes and now the new car is 15 mins away. 35 mins since ordering and still not here AT terminal 5!!!
Support: Here to help. Send us a note at https://t.co/593jusCquh so our team can connect. | |
7575ec26295e336ef04325439cddefd9 | AppleSupport | Customer: Hey @115858 store on Walnut St in Philadelphia. I am going on 3 hours trying to by a phone due to terrible service.
Support: We'd like to hear more about your experience. Go ahead and provide us with more details within DM here: https://t.co/GDrqU22YpT | |
de21aa3152914d8d1b0806f3c9aa043d | AppleSupport | Customer: needs to fix this phone turning of problem 😡
Support: We understand needing that fixed. Let's get working on that. Which iOS are you running? If you are not on iOS 11.2, please update and see if the issue is resolved then: https://t.co/80YRnjDFDk | |
1d84c2486b30022115101c67e2d75c57 | AskPlayStation | Customer: I just purchased the £15.99 points package on Fifa 18, got the conformation emails but didn’t receive the points? Refund?
Support: Hi there. Please follow the steps in the next link to restore licenses and check again: https://t.co/WATnmgS37Z
Customer: I just done that and still nothing?
Support: For refund info, please check the following link: https://t.co/P0NWMI1S8n
Customer: My reason for refund wasn’t listed and when I tried live chat it said it didn’t recognise my psn ID?
Support: We have sent you a Direct Message via Twitter.
Customer: @149601 I’ve been forwarded onto you by AskPlayStation, I have not received the 2200 points I purchased on Fifa 18 and would like a refund. The live chat does not recognise my PSN ID
Support: Try to contact us again over the chat by clearing your browser's cache. If the issue persists try using a different network or a different device. | |
19ed722a34d72afd7e459bb414edb46b | AmazonHelp | Customer: @AmazonHelp desperately waiting for Amazon key now to avoid this. Not ideal. Contents were not damaged. https://t.co/ybXfBsra7G
Support: I'm sorry for the damaged parcel! We'd like to make sure this is reported. Please reach us by phone or chat here: https://t.co/JzP7hlA23B ^AB | |
86de75b55ad4c2459880f4f98332525c | Uber_Support | Customer: Great @162833 win. Great day for the kids. https://t.co/e06Ejwoq5g
Customer: Terrible day for the @188815. Even more terrible day to try to get an @115873 back to the city. It’s said 5 min for 20 min. Why is this system still so bad?!?! https://t.co/fSiLqipXsa
Support: Hi, Paul! This is not the experience we want you to have. Kindly send us a DM with your email address so our team can follow-up about this.
Customer: Will do. Thanks. | |
a6757042c3d869344befaaa49924d90d | AmazonHelp | Customer: Your online chat staff should not make me promises !! I've been waiting for a Prime item since I ordered it on Wednesday? meant to be here Friday but didn't arrive so I asked for delivery today, been promised it will be here but it hasn't. Not much hope for tomorrow ??
Support: I'm so sorry for the wait! What was the date given in your order confirmation e-mail? ^MH
Customer: friday 1st dec was the original delivery date
Support: Thank you for confirming! This certainly isn't what we strive for and we want to help you look further into what's going on. When you have the chance, please ring us here: https://t.co/JzP7hlA23B. ^HC | |
82bfc2da79cd6d72cff938a221474ee1 | SpotifyCares | Customer: I have a Premium subscription until march. But my app on my phone isn't showing premium and still only offers shuffle play and plays ads etc... Is there a way to fix this?
Customer: My phone is a Nexus 6P running Android 7.1.2
Support: Hi Scott, help's here! Can you DM us your account's email address? We'll take a look backstage /DV https://t.co/ldFdZRiNAt | |
4f6b47b9ef198b53317e345545ce18e5 | AskAmex | Customer: Hey @116988 @AskAmex Are you guys having trouble with your website? Keep getting error "SSL_ERROR_NO_CYPHER_OVERLAP" when I try to log in from my PC. Works fine through the mobile app though.
Support: Hi Mark. Can you try clearing your cache/cookies or use another browser? ^B
Customer: No dice on either of the above. Getting same error on Firefox, chrome, and edge. No cookies. But if you guys aren’t having any issues on your end, I’ll try to troubleshoot elsewhere. :) Thank you for the reply!
Support: Which Card product do you have? Pls do not release any personally identifiable information. ^B | |
f0d44a8d3291ee14bc4ca8cb28cd5eb9 | Delta | Customer: Soooo @Delta just added a stop to my nonstop flight. Also added an hour to the trip. Never had this happen before. Never would’ve booked this flight with a stop. A credit will he requested.
Support: I’d be delighted to assist. Please follow and DM your confirmation number. *AFC https://t.co/6iDGBJAc2m | |
cadc27422a2eba8f8c6f84e973d530f1 | Customer: @UPSHelp How come my tracking hasn't updated since yesterday after scanning it back in the system at 11 PM CST? | ||
0eca3680d92503818be0e370f2bc2fdd | Safaricom_Care | Customer: Oya @Safaricom_Care Is it possible to get logs of numbers i used to text last year? skua na okoa sim
Support: Hi, we cannot only can give you outgoing contacts records + billing via https://t.co/p2NkzIrbyj for 3 months ^JR
Customer: Yawa,,hata Mpesa statement ya that time siwezi pata?
Support: utalipishwa Kshs. 25 kwa kila kurasa.^DA
Support: Jambo, Mpesa Statement, unaweza pata, tembelea moja ya duka ya wateja iliyoko karibu nawe ukiwa na Kitambulisho, contd | |
9b86bdfef53899c8bf22fe303c93d0f3 | AskPapaJohns | Customer: A bit frustrated that there was a $3.00 price difference in my order online and when it showed up @116076
Customer: and not to add it took 1 hour and 30 minutes when I was told it would take 45 minutes and of course, the food is cold.
Support: We're sorry for your experience! Can you DM us your contact info and store location? Thanks!
Customer: Thank you! I will DM you in a few. | |
2a6eec5e69f226f10ded581e7d4a9c30 | XboxSupport | Customer: Hey @XboxSupport my console doesnt recognize my gold suscription... Still have 1 month left and yet cant play online...#Help
Support: Hello, can you show us where you see your Gold subscription so we can better assist you? https://t.co/KwpDVOSrYz
^RM
Customer: Hi It was a Sync problem. Chat guys on your Page helped me. Thanks
Support: You are welcome. If you have any further questions, you can reach back out to us.
^RM | |
7bd3670ea0bba15321bd6e391b2a0e89 | Uber_Support | Customer: Just had a spectacularly poor experience with @115877 and their customer service department. I will no longer be a customer of theirs and I urge all of you to take your business elsewhere for food delivery. They are the worst.
Support: Here to help! Please send us a DM with your email address and details of the concern, so our team can connect.
Customer: @115877 Had an issue this morning with them. Person who delivered the food wasn't the person the app said would. And they just "dropped" the food off at another apartment's door. Called me afterward to tell me and gave me attitude when I told them it wasn't my apartment.
Customer: @262812 On behalf of slim we all will only fuck with you if you give us all $50 credit
Customer: @115877 I reported it and still haven't heard anything back
Support: Hi, Paul! Here to help. Kindly send us your email address via DM so our team can assist you further. | |
48e66e74a661f3000f076a0e9191f549 | JetBlue | Customer: Terrible, frustrating service on @JetBlue 106 FLL to EWR. Crew made everyone check their bags but clearly more than enough overhead room https://t.co/EItW1OKhGk
Support: As circumstances require, crewmembers may sometimes ask customers to gate check any carry-on bag to expedite the boarding process. Please accept our sincere apology that we have not met your expectations. | |
5807749a4ba47442e2fb44eaa7ea42d5 | XboxSupport | Customer: @XboxSupport Is the New Baby Buggy achievement glitched for Wheel of Fortune? I should have unlocked it a few times now and it hasn’t popped. Please confirm.
Support: Hi, here is a page with some troubleshooting tips for achievements https://t.co/MBavviYwfX
^RM | |
d3026d743cc90f5554a591aeaee580c1 | Ask_Spectrum | Customer: Plugged in my Ethernet cable to upload this video and the upload time went up. How is that even possible, oh I know I have @115955
Support: I apologize for the service issues. I do see that we recommended a technician visit when we spoke to you last. I would be happy to set up this appointment if you could please DM your availability for an appointment. ^RT | |
bc2624ba184b31ba6470fbfdd2b05d95 | sainsburys | Customer: Pretty shambolic @sainsburys Online delivery this week - 3 delivery attempts, 4 phone calls, 2 failures to call me back, loads of stuff missing, rude drivers, call centre which can't seemingly do anything except pass me to store manager! Shan't be trusting them with Xmas...
Support: Hi there Ian, I'm very sorry for the disappointment. Using this link can you DM over the order number, your email address and full address? Chris. https://t.co/MdMtnTlX6H | |
7f3465619270a587f87ef02a286a2859 | AmazonHelp | Support: I'm sorry to see you disappointed. Order details shared on social platforms will not help us gain access to customer's account, access will be granted to Social Media Team once the details are shared via secured link. Appreciate your understanding. ^MJ
Customer: Whatever you explain, here the point is about mistake on your site and it's clearly visible in the screenshots provided by @241858, then instead of rectifying the mistake, why do u need access to persons account? moreover it's on your website you can easily see it !
Support: Hence, we request details via secured link which also helps us is securing customer's data over social platforms. Appreciate your understanding. 2/2 ^MJ
Support: We wanted to check with the order that is placed with the seller. Escalation can be made if we have data like order details & customer affected account. 1/2 ^MJ | |
86f43d5f2da99a1fc700059deebd179b | Uber_Support | Customer: why won't the app accept my debit card?
Support: Here to help. Send us a note at https://t.co/QnlFEMKRcC so our team can connect. | |
4f44af72ec43e99facd115180ffac0cc | SpotifyCares | Customer: when i try to launch it says cannot find 'api-ms-win-core-processthreads-l1-1-2.ddl' please re-install this application. I re-installed and it still displays the error when i launch
Support: Hi, help's here! Can you let us know your desktop's operating system version? We'll see what we can suggest /DV
Customer: Windows 7 pro | |
65827321a396fe496df05ae7f157e30c | VerizonSupport | Customer: i ran a speed test for my fios connection the speed is 8 mbps i’m paying for 50 can someone from customer service contact me? I tried calling and they passed me to the cell service customer service
Support: Good afternoon, was that speed test from a wired or wireless connection? ^RMD
Customer: wireless
Support: Can we run that test form a device hardwired directly to the router to help narrow down the issue please. ^RMD
Customer: i need someone to call me
Support: We are more than willing to help but we work in the social space only as we are a small team. If you would prefer to speak with someone on the phone, please reach us at 8008374966.^RMD | |
95addf2f9f165c43cb2447057ae7e80d | AlaskaAir | Customer: .@AlaskaAir @17903 I’m on a flight from NYC to SF (VX1205) and had to stop in order to get more fuel. Crew won’t let us get off the🛬 and we are sitting at a gate in CO. for the unforeseeable future. Can you pls provide an ETA on when we will be back in the air for SF?
Support: Hi Joshua! Re-fueling should only take approx. 30 min. We will have you in the air as quickly as possible! Thank you for your patience. - Samantha | |
566f78076bd8783187c1e869a0f39d62 | Uber_Support | Customer: I just waited over 10 mins for a car that was supposed to be 3 mins away. It drove in circles. Then cancelled on me. And somehow I am charged 6 euro???? Please fix this.
Support: We're sorry to hear this was your experience. Please send us a note via https://t.co/e8HVorX5rh so our team can take a look into this for you. | |
99a7dc59820878ded851fb8a563f33ee | AmazonHelp | Customer: Beyond frustrated @115821 right now. Omfg.
Support: I'm sorry for the poor experience! Without providing account info, can you tell us more about the problem? ^WT
Customer: I called and spoke with a supervisor. Hopefully the issue has been solved; I shall find out tomorrow.
Thank you. | |
8ebd53e224c9908ba77c7582ed1148e7 | TMobileHelp | Customer: I need your help! How can I directly DM you?
Support: We got you John! Send us a DM at this handle and we'll meet you there! *KittyG
Customer: thank you messaging now!
Support: Sounds great! We look forward to hearing from you! :) *TreBrewbaker | |
fa24f6197fb2339fc0984b1997a87ad8 | Delta | Customer: An hour late departing, and now we’re stopped on the landing strip for engine issues. @Delta I’m really hoping we get compensation for this!! This flight has been horrible!!
Support: Tyler, I am really sorry to hear that. Pls follow/DM your confirmation or ticket number. *AFM https://t.co/6iDGBJAc2m
Customer: Just sent it! | |
494c55e843a9c75455e6d62c604ac5c0 | UPSHelp | Customer: Listen, I just want my (expensive ass) phone @115725 @115858 @115817.
If it doesn’t come tomorrow, I pledge fealty to violence.
Support: Hello, please click the link to DM us with your tracking and phone number. ^E.W. https://t.co/wKJHDXWGRQ | |
ee77f0459e2077e725129cad0f647ba2 | SouthwestAir | Customer: Thanks for the activities @SouthwestAir https://t.co/L8wNU5KaCN
Support: Enjoy, Brooke! Thanks for flying with us! ^MR | |
d37c9aa1b83ae849bfe2cb1a25daa7af | AppleSupport | Customer: @AppleSupport is this a legit email?? https://t.co/Nu0kXVGHcK
Support: You did the right thing in contacting us. Let's take a look at this in DM. https://t.co/GDrqU22YpT | |
e1d18841f374890b905a232f11ef017f | SouthwestAir | Customer: Thank you @southwestair for the wonderful #aprèsskate bevvies at the @262905 porch lounge… https://t.co/iwCOFgmoZB
Support: We like to have a little fun when we're not flying at 35k! Thanks for stopping by and we hope to see you onboard in the future. ^TL | |
87377c1e0ab74ce6008b3d27e08a7b85 | Uber_Support | Customer: Hey, @115877, why should it take you 24 hours to get back me on a delivery issue from this morning?
Support: We're here to help! Send us a DM with your email address so we can follow up. | |
8b30f6026babac476330fdcdd596075a | AmazonHelp | Customer: What is going on #Amazon? My second order not deliveried in 2 weeks. Very disappointed and customer service can’t do anything until Tuesday. So much for prime membership SMH @115821
Support: I'm sorry for the trouble you've recently experienced, Marybeth! We're here to help! Just to confirm, have we missed the delivery date provided in your order confirmation? Also, who does the tracking indicate as carrier for delivery?: https://t.co/Y5jpI9gRhE. ^VB | |
fc1d7273d68eb85b6c0e9e1e18842bf5 | sainsburys | Customer: Hi, are you doing a double points event this year? Thanks.
Support: Hi Tracy, we just had one last month! Sorry if you weren't made aware. Chris. | |
62ea3f39048610205bc6d9d3680af9e3 | AppleSupport | Customer: why do I have on my new IPhone 8 Plus such a bad WLAN and Cellular Connection? Full bars 10mbits/ sec. iPad Air 2 same position 90mbits/sec @115858
Support: We’d love to assist with the Wi-Fi connection on your iPhone 8 Plus. To begin, which iOS version is installed on it? Also, what exactly is happening with the connection (e.g. frequent disconnects, doesn’t connect despite showing as connected, etc.)?
Customer: IOS11.1.2
I don’t have disconnects but the speed is constant worse than the speed on my IPhone 6 and IPad Air 2 on the same position. Same problem with cellular.
Support: We've recently released iOS 11.2, so let's back up your information and update to see if this helps. https://t.co/80YRnjDFDk
Customer: I'll do it and give you feedback asap | |
2d68d02930a7cd14c72b0ec026114bdd | AppleSupport | Customer: WTF @115858 iPhone been on charger for hours. I unplug it (FULL BATTERY) and it’s dead in 30minutes. @125607 where you at!?!???!?!?
Support: We'd like to help. What iPhone do you have and what's the current iOS version? You can find it by going to Settings > General > About. | |
e8feb349da9743e768f9837fe5a3afc0 | Uber_Support | Customer: is there an easy way to know whether a trip has GST on it or not?
Support: Check out https://t.co/QKHGP44vuA to learn more about GST.
Customer: That help page is from a drivers perspective, I want from a riders perspective. As far as I can tell, you do not split out a fare into the components.
Support: Sorry for the confusion! You can use this link instead; https://t.co/QDn91HzZV0 If you'd like, you can also DM us with your email address so we can assist! | |
7179c72a30db775d610e49ec6439eafe | Uber_Support | Customer: how do I get a refund? I ordered from sanjha chula (food sub-standard) and was sent something I did not order and charged. They have said I need to contact you to get a refund. First time ordering through you and not impressed.
Support: Hi, Redd! Sorry for the inconvenience. Kindly send us a note at; https://t.co/DpLEahcQAT so our team can assist.
Customer: Thank you I've completed the form. | |
9bb9e26f9901e57bd2f7868a3ecba8b1 | CoxHelp | Customer: day 6 now I've called and been given the run around. 6 days with no cable that we are paying for. Jason, you said you would call me back in 20 mins to sched tech yesterday. Been told that a technician would be here every day this week with no show #liars #crapservice
Support: Hi Rachel, we can look into this for you. DM your full address and the name on the account. -Dee https://t.co/ovAKPb0TYC | |
d09ece571260d948e9d95f5d902fb9d9 | XboxSupport | Customer: I own Forza 7 Ultimate Edition, I can play on PC however when i try download on Xbox One it doesn't think i own it, help please?:(
Support: Hi there! We'd be happy to help with this. Could you follow us back & DM your GamerTag when you get a chance?
^TJ |
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