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e7ec5f0be45723c5d89a2c65c37bb0d0 | AmazonHelp | Customer: Hey @115825 , warum kann ich die erste Folge von der Serie Leathal Weapon nicht starten? Die anderen Folgen laufen. #ersteradvent
Support: Die Kollegen wissen schon Bescheid. Hab bitte noch etwas Geduld. Liebe Grüße ^AN
Customer: Schönen ersten Advent noch! Vielen Dank für die fixe Antwort!
Support: Danke, dir auch. ^AN | |
d244f09d0e72b35403c36739c4d82a48 | Delta | Customer: can you help me change a reservation due to a flight delay/missed connection?
Support: Hi, Jen. I'm sorry for the delay. Please DM your confirmation number and I'll take a look. *TCH https://t.co/6iDGBJAc2m | |
5d401e6debb0357999b86a4fdf1088f7 | comcastcares | Customer: Seriously @115900, does your wifi have to take a breather every now and then? Streaming a game and all of a sudden I have no internet connection? Is it on break? Will it be ready to go after catching its breath?
Support: Hi there. Sorry to hear about the WiFi issues. Please send me a DM with your name, phone number, and address for assistance. -EW | |
60e0c67bda07f7e29a0753dc8542e6b1 | Uber_Support | Customer: @115873 @119983 @116288 your driver accepted booking (8 min waiting), 20 min later he reaches but in a different colony 5 km away (same house no.), then he starts for correct place but never reaches & keeps cutting call. & I paid ₹42 cancellation. EXPLAIN!
Support: We see your outreach and a member of our team will be following up via email as soon as possible. We appreciate your patience.
Customer: I want to file a complaint against your driver who at this late hour treats a customer like this. Also why do your drivers ask where the drop is? They're supposed to go wherever the booking is for, no questions asked. @115873 @119983 @116288 | |
9486fba748f78c2a2765f179d016655e | SouthwestAir | Customer: Anybody else having trouble checking in online for @SouthwestAir flights? I haven't been able to check in via smartphone, tablet or computer for my flights last week or this week. No response to an email to the company.
Support: Hey, Rick. We were having issues earlier this week, but it shouldn't still be happening for you. Shoot us a DM with your confirmation number and we'll get to the bottom of it. ^LB | |
fbc2c8d9dd0e87f57b4dcc7696b4deb0 | Morrisons | Customer: These potatoes were absolutely disgusting! Boiled down to virtually nothing when making mash and seemed to contain a lot of water when attempting to roast them! Local market from now on for our veg! https://t.co/ooyXbsGBHX
Support: Oh dear Scott, sorry about this :( Please can you DM me the barcode, Store, a copy of your receipt & your More card/full address so we can look into this? Thanks - Chloe | |
fbbeaaa1de8eb70d2a52b35a798f553d | comcastcares | Customer: Looks like a #Political Statement to me little bit misleading #Comcast #Xfinity #Keithville #Louisiana https://t.co/6at5NoWYij https://t.co/w5CyoVJ8Rw
Support: Hi there. Please send me a DM with your name, phone number, and address so I can take a closer look at the estimated resolution time. -EW | |
a3ef2be1a887b11eeed18a7826800fe8 | AmericanAir | Customer: I’d love to see the math on how @AmericanAir calculates upgrades - yet again I’m #7 on the upgrade list yet I fly more then 100,000 miles a year ?
Support: We'll keep our #fingerscrossed that you clear! | |
f4632129857660f1bcf9bfc410700423 | AskPapaJohns | Customer: I was on hold with papa Johns for 20 minutes so I called dominos and had my food ordered in 3 min @116076 @117144
Support: We're sorry for the wait, Jacob. Please DM us your contact info and store address. Thanks! | |
4e61ee4a6654a11381447811e4f31b0b | XboxSupport | Customer: @XboxSupport is there an app to watch NFL games
Support: Hi there! We offer the NFL app on our Xbox One family of consoles. ^CO
Customer: Is there a catch? Is it a monthly fee or how does it work?
Support: Hey there, yes it will be a subscription-based service. ^XS | |
feda8b9f6903d52928c3c2060f7fb8e1 | AmericanAir | Customer: I’ve been waiting for takeoff for an hour on top of my window being broken which is releasing FREEZING AIR #worstairlineEVER
Support: We wouldn't depart with a damaged window. Please speak with our flight crew so they can possibly look at other seat options for you. | |
773fd400e057d3def8070db5461420cd | British_Airways | Customer: 2 weeks in a row BA1337 parks at international stand and disembarks from the rear of the aircraft. Please tell me why i should bother with your club europe if i am last off the plane 😡
Support: We're sorry to hear this Andrew. The flight can only disembark in an area where the airport authority clears us for. ^Kit
Customer: You mean you park the aircraft most convenient for the next flight and actually do not care about the inconvenience it causes to your passengers. To also clarify there were a number of domestic arrival stands available.
Support: We're sorry you remain unhappy with our response Andrew. ^Kit
Customer: Of course i am unhappy with your respones. You just lied to me! What did you think i was going to be?
Support: Hi Andrew. We're sorry for any inconvenience this caused to you and our response were not meant to upset you. We'll feedback your comments. ^Neil | |
33550de6913e5049d98da374a77244fe | XboxSupport | Customer: @XboxSupport @15913 @115787 @160829 @115786 so when are we going to see xbox classic titles like gta sa driver 3 crazy taxi mortal komnat? etc Thanks xbox you guys are the best❤️
Support: Hi there! We cannot speculate on new additions to backward compatibility. Check https://t.co/1QSni2GOvR for news and updates. ^CO | |
76b269b9c834cb0471c71f835177d880 | Ask_Spectrum | Customer: hey @115955 stop being assholes and capping my download speeds when I download a game on Steam I’m paying out of my ass for your fastest plan but youre still playing
Support: I do apologize for the inconvenience and I will be happy to help. Can you DM me your account number? -JP | |
624a0eabc8e5259fe73270bd094ea176 | GWRHelp | Customer: finally on a train 3.5hrs arriving at Ealing Broadway. Flummoxed by the lack of response to my earlier tweets asking info. Your twitter service normal replies.
Support: We are very busy this evening, Kirsty. Sorry for the disruption, you can claim compensation here: https://t.co/kZncdam7bx - Jordan | |
c9b829d3d9f31cf4eed2156da4125c86 | AmazonHelp | Customer: @AmazonHelp service is absolutely shocking! This is now twice my parcels say they have been "delivered" but haven't! When I call up the advisers cannot understand what I'm saying and seem incompetent. I pay for a Prime membership too! 😡 fuming
Support: I'm very sorry for the poor experience! Have you tried these tips to help locate a package that was marked as delivered: https://t.co/eAnZC2R8HR ^ZW | |
5058d2fc62e437d66e8e67f74769dead | AmericanAir | Customer: 2017 has been full of travel and @AmericanAir always treats me like a king 👑
#AmericanAirlines #ExecutivePlatinum
#BeautyBiz #PUR
https://t.co/kaNXP39IEg https://t.co/zEXX1K2J1W
Support: You're not only fAAmily but royAAlty in our book! Our crew will take fabulous care of you. | |
3b9920be21f42c9d223b16add998a274 | XboxSupport | Customer: My #XboxOneX no longer greets me on startup? Also, “Headset Assigned” also doesn’t pop up? It is the only Xbox One on my account. Also, it is my Home Xbox And is set to No Barriers. Advise?
Customer: Also, it’s the only account on my Xbox and it’s set to automatically sign me in.
Support: are having along with your Gamertag? Please include verbatims of any error you are seeing. 2 ^XS
Support: Hey there, can you please DM us with a full description of the issue you 1 ^XS
Customer: No issues with my Gamertag.
Customer: Also, even though there are no pop ups on startup, I am signed in and my headset is assigned (Xbox button on controller, then scroll to the right and it is stated under System/Notifications). It just doesn’t pop up like it used to on startup?
Customer: I’ve reset the console, which has made no difference. Interestingly, if I sign out via the dashboard then the “Bye Name!” pops up. When I sign back in, the “Hi Name!” pops up, as well as the “Headset Assigned” pop up. It just doesn’t pop up when initially booting up. It used to?
Customer: Erm, I’ve just explained exactly what’s going on?
Support: Are you able to share your GT with us? Also, do you have instant on enabled on the console? ^XS
Customer: The messages being “Hi Name!” & “Headset Assigned.” It’s just they don’t pop up like they used to on startup. Very strange. Can you please see if your Xbox One S/X still greets you on startup, with a pop up? Also, do you get the “Headset Assigned” pop up? Thanks.
Customer: I use Energy Saving. I have fully powered down, switched off from mains, waited 10 seconds then started up afresh. Still no pop ups on boot up. I’d rather not share my GT on Twitter. Interestingly, pressing Xbox button & scrolling to System/Notifications I can see the messages!
Support: https://t.co/lUV7XYl61S they will be able to assist you further with this issue. 2 ^XS
Support: Totally understandable, let's have you reach out to the chat/phone team here: 1 ^XS | |
53db2f55b90e015a818999dd642908b3 | AmazonHelp | Customer: When your neighbour takes in your delivery from @115830 because it was just left outside my front door, not impressed https://t.co/IkRL4EUuvP
Support: I apologize for the poor delivery experience, Nicki! We'd like to get your courier feedback submitted. For us to do so, please reach us direclty via phone or chat here: https://t.co/JzP7hlA23B ^CS | |
51f218a41c90e74325b81a2a461e384e | GWRHelp | Customer: 👏🏾👏🏾👏🏾👏🏾 never fail to piss me of, with a poor service https://t.co/EPLQU4OdkG
Support: Sorry for the disruption this evening, this is due to an earlier broken down freight train. - Jordan
Customer: It's always a sorry, I was refused a refund Friday after your 15min delayed train made me miss my connection train, sorry means nothing, joke service, | |
cbd9530e2108740e258520204641a1ad | XboxSupport | Customer: Xbox a fucking joke. My shit randomly stopped working smh lame ass bogus ass system
Support: Hi there! Let's be sure to follow all the steps here: https://t.co/ikFzsN4dH1 to get this sorted out. ^BL
Customer: Shit still not on
Support: any issues getting this done please reach out to our phone team here: https://t.co/lUV7XYl61S for further assistance. 2 ^XS
Support: Hey there, you can register your device here: https://t.co/v9YfjCym1O and check for warranty and repair options. If you have 1 ^XS | |
0716d7b86fd8feff91d5dd8499cd44c8 | AmazonHelp | Customer: I want to return something but the app is telling me item is not returnable. How do I find out why?
Support: We're here to assist in any way we can. Please provide a link to the item you're returning so we can take a look. If you'd like for us to look into other options, you can contact us via phone or chat here: https://t.co/JzP7hlA23B ^KB
Customer: https://t.co/oA4vEe3JaX
Support: It looks like the item is listed as nonreturnable on the product details page. ^ZW
Customer: Why is that?
Support: We would like to review the order with you and go over any additional options we have. When you have a moment, please reach us via phone or chat here: https://t.co/qy3J24VGxb ^JS | |
18cf02cd5335b28ae3559eb70dda3d9b | AskTarget | Customer: just went to pick up my online order at store and they tried to sell me the last defective printer store Deerfield Beach W. Then they wouldn’t return my payment on my CC that I used only a gift card that I can’t use till tomorrow b/c of some GC promo.reorded elsewhere https://t.co/785xcFIBtM
Support: We apologize for the order pickup service you received at the Deerfield Beach Target store. This is not the order experience we want our guests to have and we will be sharing your feedback with the Store leadership team. We hope you have a better shopping trip in the future. | |
d3f75fc7917177ae20feff8897728d4d | Ask_Spectrum | Customer: @115955: why is my @17326 video messed up but the audio is fine?
Support: I apologize for the service issues. I would be happy to look into this for you. Can you please DM the service address and phone number to access the account? ^RT
Customer: Yes thank you | |
9eb1bd41454ccf16c6a14d64e60f99e4 | comcastcares | Customer: Help fix this, PLZ TYSM @116136 https://t.co/asjglkThlS
Support: I will gladly help you get your services working again! Can you please DM me the name, address, and phone number tied to the account? -JR | |
9040936fae38141b650647f3c0ff804a | SouthwestAir | Customer: for Seattle ✔️ @SouthwestAir flights for Seattle ✔️
Support: Done and done. It's PNW time! Thanks for choosing us, Dre. ^LB | |
81b7651ef5053416dcf2d0bf614b8569 | AmericanAir | Customer: I will never again fly @AmericanAir unless there is absolutely no other option.
Support: We'd rather keep you flying with us and are sensing some frustration. If you're flying today and need help, DM your record locator. | |
388b5e3b944702d9d731e9d427107507 | AskCiti | Customer: so I have your credit card with Best Buy and I am not allowed to use your cellphone app to manage my account?
Support: Hi ray, thank you for reaching to us today. Unfortunately our app does not support your Best Buy credit card. If you would like to provide us with your feedback, please click and send us a good phone number and the best time to call you. Sincerely ^ FM https://t.co/gvC4jAOA9c | |
f3fe228e056718bdcc41ce2900b3a2da | AmazonHelp | Customer: You SAY you delivered my package, #Amazon, yet I do not SEE a package, and I’ve been outside for an hour. https://t.co/FiXsbBYll0
Support: I'm sorry for this issue with your delivery. Please use this link for info on finding a missing package shows as delivered: https://t.co/G1ICrtW7U5 ^DO | |
e538f4059149efe0136b84ba9e76d4fc | comcastcares | Customer: Attempted to watch South Park on demand but after 5 minutes of commercials before the show ever started I shut it off. What a business model for @116136. Charge people ludicrous amounts of money just to shove more ads down your throat.
Support: I''d like to forward your feedback and see if there is anything I can do to help. Would you please DM the first and last name, as well as the phone number? -JN | |
e173426a0c68d0269d68c146332ef0ce | AmazonHelp | Customer: Furthermore, @116090 deleted half my shipping addresses and one of my payment methods. ✌️ Like, anything I had changed in the last 6 months. https://t.co/lOTZdScEQr
Support: I'm sorry for the poor experience! I hope we can provide a better experience in the future. ^WT
Customer: Train call center staff better. ✌️❤️ Website good, some employees bad. https://t.co/frKfCYg3nG | |
15953ba1215bbe6b562b879afd202f23 | comcastcares | Customer: Why does @116136 /@115900 love not allowing you to watch an already aired show just cause it's gonna replay a week later? #comcast #xfinity
Support: I can help answer your programming question. Can you DM your account phone number and address? -TJS
Customer: I mean if I was gonna do that I'd just call customer service and wait an hour or two to find out the issue is out of their hands. I just don't understand the development thought of let's hold aired shows a week or so
Support: I just want to be able to provide an answer to you. If you can send a DM, I can clear things up for you. -TJS | |
87a2a1ab0e26ca13ee89326729c30525 | UPSHelp | Customer: I know it's the holidays and EVERYONE has ordered online BUT my @115817 driver said, "They have 23 boxes for me the last 3 days but haven't had time to drop any of them off?! 🤔😱
Support: I am sorry to hear this. Let's figure out what is going on. Please DM us the tracking # & phone # so we can assist.^DS https://t.co/wKJHDXWGRQ
Customer: @263005 You guys do a great job, UPS. I have been ordering a lot these last few weeks and all of my packages have been delivered right when they said they would. Thank you and Merry Christmas. | |
5ea98b7ce0b11831289349d210e411dc | AmazonHelp | Customer: order cancellation pages don't actually allow me to cancel my order 🙃 https://t.co/FtuKKFhYMb
Support: We're here for you! As long as your order isn't too far along in the shipping process, you should be able to request cancellation from Your Orders, here: https://t.co/Y5jpI9gRhE ^JE | |
ff7c301baafde19e456a279f1b49d63f | AlaskaAir | Customer: 2/2 the whole point of this trip was to get Gold next year. Now I’m unclear why I don’t move to Delta with a status match? They are upping their game big time in Seattle and haven’t had anything like this happen.
Support: Hello, Kevin. Thanks for being elite members with us. Truly sorry about your experience. Can you DM me our 6-letter conf. code(s)? I'd like to look into this for you. -Kimball https://t.co/t4ooDR29zz | |
4e27b52846f6375aa11c6148c7188c47 | comcastcares | Customer: maybe if your call centers were in the USA I could actually talk to the person on the other end....
Support: Hi Steve. We remain committed to hiring customer service employees across the United States but will pass along your feedback. Is there anything I can assist you with? -JAG | |
8d308c9dcdd966128ab4c43d033e88b8 | Delta | Customer: @824 cleanliness on planes is poor. Pillow just now was gross.🤢Last flight seat was dirty. Ewww.
Support: Oh no, Debbie. That's not what we wanted to hear. Did you report this to any of our in-flight crew? *AOS | |
4ea68646b2fcabe5f6ad543c61680281 | comcastcares | Customer: On 12/21, I’m scheduled to switch to @115722. Show me what you got @comcastcares because so far it’s nothing. #20yearcustomer #loyaltyworthanything?
Support: I am happy to look into package options. Please DM your full name, address and acct/phone# and I'd be glad to get started. -GT
Support: We're glad to have you! Please let us know if you have any issues with your new service. ^DDD
Customer: Hey, you had the deal to let me test streaming. I appreciate it.
Support: Awesome! We'll be here for you if you need us. ^DDD | |
0a03c85b08d2ffc0e90c234dd59492d7 | Uber_Support | Customer: help! I accidently gave my driver a bad rating! I feel terrible about it.
Support: Here to help! For more info changing the driver's rating, please check this link; https://t.co/AB1bUxIITI.
Customer: It says I already rated the driver when I follow the directions in that link. Can you erase the rating I already gave him?
Support: We're here to help! Send us a DM with your email address so we can assist. | |
11843e6341eba16700ff71b9e5f5fe84 | sprintcare | Customer: @sprintcare @115714 and now they want to adjust just a bit more than half of the bill. This is not what customers expect from Sprint. Very disappointed, no details about this AT ALL on your website (even customer care reps couldn’t find info on this). 2/2
Support: I'm w/Team @116447 & here to help. If you have questions about your Sprint svc, we'd be glad to assist. Pls DM us your contact number. https://t.co/GyJQfxYTrE | |
5942ba1c4c92b775168c7d01a00017b3 | AmericanAir | Customer: Bravo for making the transit of this pup possible! https://t.co/1PDBLqjscd
Support: Mariah is so sweet! We're glad we could help. | |
ab9e11f3d5684c7cde8a49019e0559bf | comcastcares | Customer: where’s my 100mbps you promised? Seems to happen quite often @116136. No wonder many people are disconnecting. I’ll be next. https://t.co/Kd7vlWNs9Q
Support: I can understand how frustrating slow speeds can be. I can look into this for you. Can you DM your account phone number and address? -TJS | |
c5428df6fc344c2597e3204f18e69b81 | AppleSupport | Customer: Hey @115858 obviously stop updating my keyboard. Now “it” auto corrects to “I.t”, why the fuck would I ever mean that? You fucking bananas
Support: We’d be glad to look into this with you. Go ahead and start by letting us know your current iOS version in DM. You can find that information under Settings > General > About. https://t.co/GDrqU22YpT
Customer: https://t.co/cOz35HNaW3 | |
5d091e9eaa22825e3ffd0a2d82f293aa | Delta | Customer: #thanksfortheride #lovedelta https://t.co/iYaZnxdqda
Support: You are very welcome. Thank you for your loyalty to Delta! *TAC | |
80da0753feca4c68e38addc59bf76029 | AmazonHelp | Customer: Hi @115830 my tracking status says my parcel was delievered but it hasn’t arrived? Can you help please I can’t get through to your customer service line
Support: Oh no! I'm sorry for the trouble with your delivery. Have you tried the tricks and tips listed here to look for your package: https://t.co/5ne11FgyJC? Let us know! We're here to help. ^TG
Customer: Hi, yes I have looked at those, it says it was delievered to someone, are you able to see where it’s got to with the tracking number? Thanks for your help.
Support: We're not able to access your account information via Twitter, but we would like to help! You can reach out to us here: https://t.co/JzP7hlA23B and we'd be happy to look into this with you. ^ZW | |
205f180ecdfa10c9c501872f6a090ebb | AmazonHelp | Customer: Prime
Paid $ #oneday #shipping on #Wednesday 😋(#Birthday #Present) will arrive on #Friday 🤗 nope!
- "You might consider it lost"
- "You will receive it on #Saturday"
- "Wait a few days"
-"If you don't get it by #Wednesday, give us a call"
😲😣😤
Support: Thank you for reaching out today! Are you currently waiting on an outstanding order? Please let us know. ^JS | |
07f784e7c21d6bdf7b2a46789de422b2 | XboxSupport | Customer: & @XboxSupport is the ABSOLUTE WORST customer service I have ever encountered & it's not even close. Consumer for almost 2 decades- I will never support again.
Here comes the robot telling me they are sorry & happy to help...
Support: Hi there! Can you DM us your gamertag and details of your issue? We're happy to look into this with you. ^CO
Customer: @262739 Lol | |
3683945bb35a7cb42f955abca89aa509 | Uber_Support | Customer: Does anyone have an #Uber @115873 code for a ride?
Support: Hi, Marclaw! For more info on how to earn free rides, kinldy visit this link; https://t.co/FQNTfKa7k0 | |
6134b5365e1d47741fd38d0e2cc397d7 | Delta | Customer: I can't wait to come back to #Minnesota and fly again with @Delta https://t.co/i0xtjbnWgW
Support: We look forward to having you on board, again, soon! ✈ *TSL
Customer: Thanks so much I'll fly because of a buddy pass :)
Support: Welcome aboard! *TLT | |
fc2b0ffd9cdf988616db68599035c558 | Uber_Support | Customer: I was shorted on a surge. I am owed money. There is no question the ping displayed 2.1x. Uber in app and phone support NO HELP. Where are cooperate email addresses listed? URGENT. I WILL NOT GIVE UP.
Support: We're here to help! Send us a DM with your email address so we can follow up. | |
c9e9fc6ca2267722969fa2870efc8003 | comcastcares | Customer: This is the quality you charge hundreds of $/month for. Combined with abysmal customer service you have me considering cutting the cord. https://t.co/csN3fGNUPi
Support: Hello. I can help. Can you please DM me your full name, service address, and phone number? -MV | |
a046fa55a78f725dd3e16220d949368b | SpotifyCares | Customer: Me: @SpotifyCares I need help resetting my password. Spotify help: Sorry to hear this, I'm here to help (disconnect). All day long :(
Support: Hey, the cavalry's here! What's happening exactly? Are you getting any specific error messages when you try resetting your password? We'll see what we can suggest /NJ https://t.co/ldFdZRiNAt | |
c0ad8541278dfe3820c5e4916b76d8fb | AppleSupport | Customer: I have been trying to get a refund to my account for over 2 months now. Every time I contact apple, I wait endlessly to speak to somebody and then told to wait an addition 7-10 days. I just don’t know what to do anymore. @AppleSupport
Support: We can help. Have you been able to reach out to our iTunes guys for support? You can reach them here:
https://t.co/SDIe7UiyJN
If you have a case number, DM it to us: https://t.co/GDrqU22YpT | |
b09fdd5917427367b2d17cab3d123084 | AmazonHelp | Customer: i clicked for an amazon prime free 30 day trial but it seems to have now put my account onto a full prime membership. Please could you advise how i can cancel this as it doesnt give me an option on my account...
Support: We can help with that, sorry for any inconvenience! You can learn how to cancel your Prime Membership here: https://t.co/cVfQTGYDKM We'll always be here for you when you need us! ^JE
Customer: I've tried that the problem is it has been stuck on this so I can't do anything as it just says my membership will be active soon https://t.co/8ZBLkRbvNE
Support: We want to take a look at this on the account level, Roxanne! For us to be able to do so, please reach us directly via phone or chat here: https://t.co/JzP7hlA23B. Thanks! ^CS | |
174c635c03bec02b10fd7ad09fe96886 | Morrisons | Customer: Hi, I bought this amazing gift set for a friend from your Totton store (https://t.co/kqMbVxEbtp) & I want another for my Dad, but Totton are now sold out, any ideas how I can get hold of one? Happy to travel to Basingstoke etc if you can help me locate one? Please!
Support: Hi Meesh sorry that links not working? Thanks -Sonia | |
c4aad989f18f964d06860546abcfc7de | JetBlue | Customer: #JetBlue Josh at the FLL airport helped with flight 106 fll to lga was awesome. So grateful for his service
Support: Thanks for sharing!
Customer: Correction it’s going to Newark airport | |
4f922a2be61b683900fd8778a1737bfb | NikeSupport | Customer: I ran today the 5k Sunday and I didn't get the achievement (this is my 3rd week in a row)
Support: Here to help. Can you pass us a screenshot of what you're seeing?
Customer: https://t.co/TfSByiAG3z
Support: Can you pass us a screenshot of your last 3 runs that you ran on Sunday? | |
53a5be233447aae15447a13788c332ff | AmazonHelp | Customer: Fuck you @115821, your pick up in person crap is a goddamn disaster. Nothing says you need to wait for an email to pick up, your staff is way overworked and can't help me, and I can't cancel with them. Don't fucking offer pickup if I gotta drive 30 minutes for nothing.
Support: I'm sorry for the issues you're experiencing. Have you not received your e-mail notification with unique bar code? Check your spam/junk folder. Additional information can be found here: https://t.co/DWNqA8pitD ^SK
Customer: It doesn't even say to wait for one. What's the point of pickup where you have to wait for shipping? Just ship it to my house then. | |
c7ede2bedc865ef247e87a266f41132c | comcastcares | Customer: Again @116136 you have failed me!!! Your service is horrible and just making me waste my money.
#needabetterconnection #comcastsucks
Support: Sorry to hear about your experience. I would like the chance to assist you. Can you DM your account phone number and address? -TJS
Customer: I've talked to your customer service several times about this and nothing changes, I either need my money back or something actually done and a free month or 2 for this
Customer: Message sent
Support: I would like the chance to look into this. If you can DM your account phone number and address I can check into some things for you. -TJS | |
710c6da158c614127039ab568eefb7b7 | Tesco | Customer: want to send a grocery shop as a present for someone in Ireland. I’m based in UK is this possible as it asks me foe my acc
Customer: And it only allows me to sing into my uk account and not select a delivery in Ireland
Support: Hi Sarah, you wouldn't be able to place an order for the Republic or Ireland. - Mart
Customer: Thanks will have to think of another way to shop for them | |
e0ce4d2585172db76014bd90204cf7db | Uber_Support | Customer: Ok, @115873 , it is kinda BS that our driver cancels the ride and now we have to rebook and it costs more.
Support: Here to help. Send us a note at https://t.co/593jusCquh so our team can connect. | |
e77c0331de34294ff553e84190670abd | Delta | Customer: you should forewarn consumers before flight that they will have no screens in front of them. Especially when its. 3+hr flight. This sucks!
Support: I'm sorry to hear you are disappointed. On most flights without screens, you can stream the Delta Studio for free on your electronic device. *TSL | |
3fb29b04a9e68476ac334d9d0757f2e5 | AmazonHelp | Customer: Canceled my BF Prime order because Shipping address is undeliverable. Really? Can’t you notice how many other prime orders are delivered to the SAME Address ? You have a serious problem with your shipping.
Support: That is odd! If you review your order history here: https://t.co/Y5jpI9gRhE, Which carrier was assigned the delivery of that order, as shown in the order details. ^CH
Customer: Shipped via UPS. 2 orders. Both showing out for delivery since Nov 28 but neither delivered.
Support: Please give us a call here: https://t.co/hApLpMlfHN so we can look into this issue with you! ^TR | |
8f8a67768bd6953f80f544f519be5024 | Delta | Customer: your 47 minute hold times are > than your delays which tells me you don't staff to prevent foreseeable issues=I don't believe you.
Support: Sorry to hear about your disappointment, Ben. That is never our goal. Is there anything that we can assist you? *AOS
Customer: Yes please rebook me to Detroit tonight from Jacksonville. Try calling me
Support: I'll be happy to check on this for you. Can you please share your confirmation number via DM? *AOS
Customer: 37 minutes later and @Delta has rebooked me in the DM. Not terrible!
Support: Tweet us at any time, Ben. We are always here ready to assist whenever you need us. *AOS | |
d2ec946710d170a321ccc2863f9e779b | Customer: shame on you back timing >>> congratulations! You have received 108.00 KSH STORO Bonus Airtime expiry midnight.Bonus can be used for local voice calls and SMS. Dial *460# to check balance. | ||
4d8526fb8cdba76d8682ca841c59c0b8 | nationalrailenq | Customer: I didn't go on my train at Euston today because of the disruption and I saw that tickets that were valid today will be valid tomorrow, how will that work?
Support: Hi there, for Virgin Trains customers with tickets dated for today's services who intend to travel tomorrow can travel on any alternative Virgin Trains service.
Customer: What about London Midland?
Support: You make travel tomorrow with tickets dated today also.
Customer: On any train or only London Midland?
Support: On London Midland services. | |
2d519d537374e3dbcec9d848c69270ea | sainsburys | Customer: Fully taken adventure of @marksandspencer and @sainsburys wine offers this weekend for our wedding. Happy lady ❤️ #budgetbride #diywedding https://t.co/eqVn7vPO7B
Support: Excellent. Hope you had a great day. Thanks, Karen | |
5dbbd78e80e5da464348ea5d2416d319 | Uber_Support | Customer: just had a delivery it’s wrong so called the driver ....called me a fucking dumb bitch and told me to get the fuck off his line
Support: We take this very seriously! Send us a note here https://t.co/hVMgTsth35 so we can further assist.
Customer: I’ve already raised it but think every1 should know I’ll never use ur trash company again may contact the press if you don’t make it better
Support: We're here to help! Send us a DM with your email address so we can assist. | |
e172df58ba1207426a8d0b43b27ec288 | AmazonHelp | Customer: is the vrv app gonna be available on the firestick anytime?
Support: Hi! I have no information of if or when Viv will be available for the Fire Stick. We encourage you to keep watching the website for new app releases. ^CH
Customer: Ok | |
0887e25e5faab1f503f17fe1ae46b73f | UPSHelp | Customer: is the tracking on the @115817 website having issues or something?
Support: Please click the link below to DM the tracking number. I will like to look into this for you. ^TB https://t.co/wKJHDXWGRQ | |
e91a97523ed7c8d15811f68e4fa76fbd | GWRHelp | Customer: am traveling BRI-CDF tonight with bike. Am I correct that I can catch the 2148 without a bike reservation?
Support: Hello Carys. Yes, cycles spaces are on a first-come, first-served basis with this service. No reservation is required. - Jordan | |
0c478a173a2d5e7d97997db8ebe39e1d | Ask_Spectrum | Customer: No @17326 on my @115955. What the heck? I pay extra to get this.
Support: I do apologize for the service issues. Could you please Follow/DM your full service address or account number so I may assess the situation at this time? Thank you! ^JLM | |
b5bb8a782d80fe0d13fc6a1c85f210ca | AppleSupport | Customer: why do I have to carry a power bank with me to use my iPhone 6s+ since your recent updates
Support: Let's look into this for you. How long does a full charge usually last? Let us know in DM. https://t.co/GDrqU22YpT | |
68618f4c5afc657c2e6785fc5a269943 | AlaskaAir | Customer: are you guys going to add more SEA-PHX flights for the @262462 bowl game? #UW #FiestaBowl
Support: Hey! At this time we aren’t aware of flights being added. If we do, we’ll announce on Twitter. We recommend booking your flight on what’s available -Kimball
Customer: Aren’t you a sponsor for @138595? Probably would be beneficial for everyone if you added some flights as oppose to charging people sky high prices for a 2.5 hour flight. Just sayin...#UW #FiestaBowl | |
c53a10456da58185ad3a85cfd6f6e503 | AskLyft | Customer: last 3 trips with you have been extremely disappointing. I am switching back to Uber.
Customer: My driver has changed 3 different times. Adding at least 15 minutes wait time for my car for what should have been 6 min wait.
Support: Hi Leianne, we're sorry to hear about this. Can you DM us more details about the ride? https://t.co/SXpdictw1A | |
638f8e85440757fcde34718fbb142e49 | UPSHelp | Customer: package was scheduled to arrive Friday 12/1. Now it says no date after it was at the local hub for 2 days. Now it says in transit again. What is the problem?
Support: I am sorry that you have not yet received your package. We are experiencing excessive holiday volume and slight delays in delivery. We are making every effort. Please continue to track your package for further updates on https://t.co/oJeXpIMOtp ^AM https://t.co/wKJHDXWGRQ
Customer: @262709 This is a lie. Even if you offer to pick up your package which is your property they will not give it to you. They don't care if something is time sensitive or if it costs money because of their mistake. #UPSFails #NeverShipWithUPS
Customer: I DM'd my tracking. How about you look into it instead of the usual response. It now says in transit again. Makes no sense. It shouldn't be in transit to anywhere but my house.
Support: I have looked into it for you. Packages need to be in transit from your shipper's location to your local dispatch facility before it can be processed and out for delivery. Please continue to track your package. ^AM https://t.co/wKJHDXWGRQ | |
0de0cb171dbeb90ec8fd70ecd7ade78b | UPSHelp | Customer: Ok donc @UPSHelp ils arrivent pas à m'envoyer mon colis chez moi par manque d'info sur mon adresse mais ils arrivent à m'envoyer un courrier pour me le dire 😂😡 je suis censé faire quoi moi maintenant
Support: Can you send us a direct message via the link with your tracking number, complete delivery address and phone number so that we can address this for you? ^AM https://t.co/wKJHDXWGRQ
Customer: @262708 They won't address the issue for you. They have no idea how to resolve any issues, they lie and make excuses. #UPSFails #NeverShipWithUPS
Customer: @UPSHelp @262708 We need to make a unified hashtag. #UPScam? | |
26124f16e6786145228915524b06f2be | Uber_Support | Customer: @Uber_Support the uber pickup area at MetLife stadium is a joke. I am a season ticket holder and every week it’s madness to get home. There are 40+ cars waiting and 100+ customers waiting. No one going anywhere. Maybe Lyft is better.
Support: Here to help! Please reach out to https://t.co/QDn91HzZV0 and fill out the 4 boxes at the bottom so we can get in touch. | |
699561703fc236a667dbc5b2aa4693c7 | SouthwestAir | Customer: biggest mistake I made this month was flying with y’all. NEVER again! 🤬
Support: Nick, sounds like we need to learn a bit more. What happened & how can we help? ^CT | |
5472b0b3262e4a96f93451ebdc555d9e | Uber_Support | Customer: I was charged for an @115873 ride when my driver never showed up at my house, didn't pick me up and was nowhere near my house when I got the message that I was on my way. They didn't even try to contact me...
Support: Sorry for the trouble! Kindly send us your email address via DM so that our team can look into this. | |
bbea2b5fa5788ad8429661a2c4b900b1 | AmazonHelp | Customer: 2 day ship to arrive Wed, no-show. Status “Your shipment may arrive Sun, if it does not arrive by Tue, give us a call”. If I had #Alexa and asked her maybe “We apologize, $50 credit to your prime while I chase this down”. #DreamOn. Where is #AI, #ML, #SentimentAnalysis?
Support: I'm sorry for the delay! If it doesn't arrive, or for direct assistance, we're happy to review any available options with you via phone or chat here: https://t.co/hApLpMlfHN ^JR | |
447281aba835379d9eb9a4edcec8f20c | GWRHelp | Customer: cancellation of service from Hayes -Paddington today have cost me&mywife more than £200.I've missed my last @149229 train to sunderland and had to buy @VirginTrains ticket to Ncl instead and then have to a taxi to https://t.co/CpHvpCBj63 do I complain& get compensation?
Support: @149229 @VirginTrains Hello. Sorry for the disruption. Please reach out to our Customer Support Team through __email__ who will investigate in full. - Jordan | |
18e66a21ba0cd1e0bdd9054cb7b0e1ae | Ask_Spectrum | Customer: why is my TV guide not working?!
Support: Hello there! Thanks for reaching out I would love to help with any service issues. Would you be able to send us a DM please with the address and phone number of the account? - AV | |
98617539cbf07f98692a0ca1a829cc66 | Uber_Support | Customer: @Uber_Support I hope you and every single one of your drivers burn in the fiery pits of hell for eternity you are the worst service I have ever used. Been stranded at Walmart for a fucking hour and can't even request anymore rides cause ur drivers cancel on me
Support: Here to help! Send us a note here; https://t.co/e8HVorX5rh and our team will be able to assist.
Customer: You're never getting another cent of my money
Support: We're here to help! Send us a DM with your email address so we can assist. | |
a79e78bda76b9b6f46d61b81426c00ce | hulu_support | Customer: Doing the free trial for @115940 live TV and it's absolutely awful. Constantly buffering and stuttering, despite great connection speeds.
Support: Sorry for this experience! Are you running into this behavior with CBS by any chance? If so, we're looking into this with high priority. If on another channel, let us know the channel and the device you use to stream and we'll keep an eye out for any updates from you
Customer: Fxx, any sports games, basically every channel, on my Roku tv
Support: Got it. Please be sure to try a quick reboot of your Roku TV and modem/router along with these steps: https://t.co/wAoEicy9CF. In particular, please also be sure to check for any software updates from the Roku home page. Any improvement after?
Customer: Reset everything, removed power for 30sec to each device, Roku is fully updated, removed and readded Hulu channel, and checked signal strength. Everything else is working fine. Netflix and HBO Go are all working fine. Just gonna give up on Hulu live, I guess. | |
97ff6f9ccae9c5142f4d184cdcb88a9c | SouthwestAir | Customer: A beautiful, serene December evening in Las Vegas.
#JediRich #JediJoy @232840
#photography #art #film #comedy #entertainment @SouthwestAir https://t.co/UqgN0tnscT
Support: Awesome photos! Thanks for sharing the moment with us, Richard. ^CT | |
c5c99e7df407b8f7374d304de98b0f12 | Delta | Customer: hello! I’ve checked in about 4 times now and still haven’t been sent my boarding passes for tomorrow :/
Support: Hi, there. I'll be happy to check on this for you. Can you please share your confirmation number via DM? *AOS | |
a43eb91915b184bcbc7257f9e6d350cc | Ask_Spectrum | Customer: having issues with your customer service and transferring service
Support: I apologize for your experience with us. We are always more than happy to assist our customers with any questions or concerns. Could you please Follow/DM your full service address so I may pull up the account? Thank you! ^JLM | |
f32c09f5eee050fbcd80c95d277ccb87 | ATVIAssist | Customer: why can’t I prestige on zombies?! I’ve been grinding for days now to prestige and now I can’t prestige please help me
Customer: @115765 ^**
Support: Hey there, that does sound unfortunate. What happens when you try to prestige in this mode? Can you DM me your gamer tag and platform please? ^AM https://t.co/c9WoAfwenP
Customer: Please check your DMs just got the notification that you replied to me! | |
664c7931189e3ca21115625178e26e62 | AskAmex | Customer: hi my phone is off how do I contact someone about my bluebird account
Support: If you need further assistance please let me know
Support: Hi there, currently Bluebird only provides phone support. | |
eaba3c857ac77604e611cb99f78c9a68 | AmazonHelp | Customer: is there an incognito mode?? I share a mn acct w my hubs and it’s so hard to hid x mas presents!
Support: You can archive orders that you’re no longer interested in referencing, hide items from immediate view, or keep gifts secret if you share an account with your significant other. Find out more here: https://t.co/ajTtauijCW. Hope this helps! ^TG | |
99699d779abef48b284eadca753d7aaf | Customer: Bummed that @AlaskaAir flights from Oakland to Hawaii have been rescheduled to times that all suck. You used to have reasonable arrivals and departures, now you arrive 5 hours before any hotel checkin and 6 hours after hotel checkout. Makes us want to switch airlines. | ||
6f263ac0af39b67f06f770f788e603da | ATVIAssist | Customer: fix your shit on Xbox because I won ALL THREE GAMES!!! And have two x’s and one check my gt is UncleSambish https://t.co/E7nrfhh8AH
Support: Hey there! I apologize your wins are being marked incorrectly. This is a known issue and the team is working as fast as possible to resolve this. Apologies again for the inconvenience. ^AM
Customer: Thank you very much!!
Support: Of course, I appreciate your patience in this matter. ^AM
Customer: @ATVIAssist Im having the same problem @ATVIAssist @115754
Customer: @262684 Hi I have tried messageing for 3 days now. I need a answer I try to get into a game of ww2 and I can’t see my classes and my level have been reset to a checkered back ground level one plz help I’m really streesed and frustrated @ATVIAssist | |
834f782d7ea52cf93c2e16536b4f5b9d | AskPapaJohns | Customer: disgusting service at your Brixton branch. Sent pizza to wrong housemate at our address, they then came back and took it back but Refused to send us a new one. Now no pizza. And called us liars on the phone. Great customer service 😑 #GoToDominos
Support: We're sorry you've had an issue with the service, Joe. Please email your order details to __email__. Thank you. | |
3ca0ab4417cc126c68b86e3dec021f9e | Uber_Support | Customer: what happens when a driver don’t turn up and cancelled my fare and you lot charge me for it??
Support: Here to help! Send us a note via https://t.co/e8HVorX5rh so our team can connect. | |
e4f43020daa01ebd9e9bdfc93a51687b | Delta | Customer: Yo @Delta y’all cuttin any free plane tix for the @27919? 😂
Support: Hi Devin. Unfortunately, we are not. Have a wonderful day! 😊 *TKR | |
a815c0ff4480edb8b5fd551bf78c88e2 | TMobileHelp | Customer: Hey @115911 https://t.co/i7CRaQvvA3
Support: Hmmm.... let's see what's going on Andrew! Send us a DM and we can assist :) *KittyG | |
091e9d712e43a6f878e550de48f5d693 | SouthwestAir | Customer: hello - I need help locating my flight reservation for Thursday Dec 7 from Love Field to Las Vegas. Thank you!!
Support: Brian, we can help with this. Can you reach out via DM w/ your RR # & the email address used at the time of booking? ^CT | |
9a34cba24e9c3dda61cf8a4ce449429d | SouthwestAir | Customer: Heading home on @SouthwestAir after short #weekend #getaway . #travelphotography #picoftheday https://t.co/XFSJZGHaKV
Support: Love the view! We are a great option if you only #WannaGetAway for a short trip. Thanks for flying with us. ^KJ | |
7eef65d8ffe9a40d01741c50f4577385 | XboxSupport | Customer: how do i leave the preview program?
Support: Hello. You can find steps on how to leave the preview program here: https://t.co/YKG6nm0iAs ^AK |
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