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45713287ba01bb2c9dfa4a9c486e4cc9 | SouthwestAir | Customer: Hey @SouthwestAir. Was told I would be sent a $200 voucher after a multi-problematic flight within 20 days of the email. It’s been almost two months and nothing.
Support: Joseph, we'll take a closer look so we can discuss further. Can you reach out via DM w/ the File Reference Number associated w/ your email? ^CT | |
04d18ea192176253214b58c2ede33286 | comcastcares | Customer: @115900 customer service woes only get worse. Just now I got "A customer service agent will not be able to help resolve your issue". Awful.
Support: Hello, I would like to help. Can you DM me your full name, service address, and phone number? -MV | |
5f94ff01858903932ed3cb9faeed1e9b | VerizonSupport | Customer: Oh well. Two hours chatting with tons of disconnectivity which Sylvia blamed on me while Verizon is my provider (irony there) and I got nowhere. So it looks like I'll be calling optimum. Soon. SMH.
Support: We checked our social media case history and it looks like we had an order for you but you advised us to cancel this order. Is that incorrect?
^HSB
Customer: Because it was ridiculous. Twenty dollars savings. 289 down to 269. No thanks. You have no "deals" for long term loyal customers and I'll remember that. Adios.
Customer: And....Moses and David were wonderful. Sylvia? Needs some niceness training. | |
1192b6a8591d178fd81ad5b8051dc7af | ATVIAssist | Customer: WW2 zombies not able to prestige?? Games crashes? Help please!!
Support: Hey Sarah, that does sound unfortunate. >_< Can you provide me with a video of this? Please, when you get the chance send over your gamer tag and platform as well via DM. Thank you. ^AM https://t.co/c9WoAfwenP | |
66aee244bc3b234dccddfc389bee7a73 | TMobileHelp | Customer: why does my "LTE" plan only have 1 bar 😭😭😭
Support: Let's find our Marcelo, send us a DM and we'll see what's going on!! *KittyG | |
0b5451a36c86e420e00c625a25cfb8d6 | CenturyLinkHelp | Customer: Wow, can't cancel service today. No customer service?
How do you even get help over the weekend?
Support: I can help you with that if you DM us with your account number. -Yngwie | |
808ace92242c99f7e4aa4672c45e2138 | AppleSupport | Customer: The worst change in MacOS High Sierra is the behavior of the music control buttons on the keyboard. Instead of always working, it only works (sometimes) when the application (iTunes/Spotify) is on the screen.
Customer: *Coincidentally* it doesn't seem to work for Spotify at all. @AppleSupport please tell someone somewhere to bring this back to how it was. I use these buttons all day and now (a) nothing happens or (b) the wrong application is affected.
Support: Let's take a look at what's causing you not to be able to control your iTunes music from your keyboard. To begin, which Mac are you using? Also, is it an external keyboard?
Customer: I'm using a MacBook Pro (Retina, 13-inch, Early 2015). This issue occurs on both an (Apple) external keyboard as well as the built-in one. Sometimes the controls work, but when I have https://t.co/IgleL6FdFT open in Safari it will play its notification sound instead, for example.
Support: Thank you. Next, is it fully updated to macOS High Sierra 10.13.1? What version of iTunes are you using?
Customer: Both are fully up-to-date. I'm pretty sure this is a 'feature', not a bug, though. As of High Sierra the media keys seem to be binding to the last opened 'controllable' app. It's just that it happens to bind to the wrong apps (like https://t.co/IgleL6FdFT in Safari).
Support: The media keys now control playback for the app you are currently using. If you are using Safari, pressing the play/pause key will attempt to perform this action in Safari. We encourage you to provide feedback concerning this here: https://t.co/eTPVYVFyd8
Customer: Thanks for the clarification. I’ve found a third party app that fixes this issue, but I’ll be sure to leave feedback. Thanks!
Support: You're most welcome! | |
5de614f5de83c5feaf6ecf75b9a71b2b | VerizonSupport | Customer: @VerizonSupport since yesterday the box keeps restarting itself. https://t.co/HGcWrN8veS
Support: Let's fix it! Do you still have the secure chat link previously provided through DM? ^DDD
Customer: Think so
Support: Please click to come back in to your chat. ^RMD
Customer: Thanks. You guys took care of it!
Support: Perfect, glad to hear. Thank you for letting us know. ^RMD | |
e4b7c4b08c385fd58064a2c97780684c | sprintcare | Customer: Tomorow I want to hear from you, or one of your executives at 214-601-9468 or I take my issue beyond sprint.
Support: You will be contacted on 12/4/2017. Thank you.
Customer: Ok, No one from customer care. | |
89a8068f6043cc1d4136f785dc6f2368 | VerizonSupport | Customer: You can't spell incompetence without @VerizonSupport
Support: I'm sorry you are so upset. Did you get a chance to come into your link so we could better assist you? ^RMD
Customer: We're passed that now. This is 3 weekends in a row now where you haven't fixed our issue. Please look at reference # inc00487759. If my redzone isn't turned on in the next hour we will be cancelling our service.
Support: We are showing that ticket is still an active ticket that we are working on. ^BCW
Customer: My wife is on the phone with your customer service for the third week in a row for the same issue. Hours of wasted time on the phone told it would be rectified by last Thursday. Either you guys liked or are just incompetent. | |
77f340529541ff23352d0ee0871c8b06 | Morrisons | Customer: free from chocolate ice cream is a game changer! THE best vegan ice cream I've tried to date...and I discovered it just in time for Christmas!!
Support: woah, thanks Leah! 🏆😃👍 Everyone loves ice cream! 🍦🍨😎 - Justine | |
444aacfd481d0ff5c7ac8960f63cf992 | Delta | Customer: a policy to reconsider: I’m traveling with my minor nephew who wasn’t allowed into sky club because he doesn’t have an AMEX. 🤔. I’m not going to leave him out. Nor should I have to pay for him. He’s a kid. Club Agents were really nice, though!
Support: Hi Michael! We sincerely appreciate you providing your feedback. I will definitely forward this on to our Leadership Team for review. *TLT
Customer: Thanks! I love Delta! :)
Support: And we love you too! *ACJ | |
286d0797a4cc682e8475a512d5108947 | TMobileHelp | Customer: unlimited LTE is such a scam. That shit is beyond slow
Support: It definitely shouldn't be! DM us and we can take a closer look to see what's affecting your speeds and how to fix it! *KittyG | |
8480c837f684792c8e04c02d7dec9047 | AskLyft | Customer: Dear Lyft, how do u ensure that drivers are properly cleaning cars after throw-up incidents? Is professional cleaning mandatory? Doesnt seem
Support: Hi there, please DM us more information. https://t.co/SXpdictw1A | |
75f71e219012e1ef893f276eac945e5d | SouthwestAir | Customer: Our flight attendant was awesome she cracked us up, she sang! I love Southwest #Flight3158 #Southwest
Customer:
Support: Our Flight Attendants have many talents! We're glad you enjoyed the ride with us and can't wait to see you at 35k again. ^TL | |
bfda770e1fb0325b3af175752628d35a | AppleSupport | Customer: thanks for screwing up my 700 dollar phone with your updates I really do appreciate it.
Support: We'd like to look into the trouble you're having. Which iPhone do you have? Which version of iOS 11 are you updated to? | |
956f6b7185febf6587ef0af1fda7c55d | ChipotleTweets | Customer: someone bring me @ChipotleTweets
Support: I have an idea: https://t.co/6Dc3jiaHLj -Whit | |
d667c04738252797ed6ee208c8eaae48 | AppleSupport | Customer: I prepaid for an album that came out on Dec 1st and one of the tracks won’t download. Why? iTunes shows I purchased it and it’s not on my iPhone. https://t.co/Lwi3yeKwYy
Support: Let's see if we can help you get access to that track. Check out the steps at https://t.co/aW5pliLVQR first on downloading pre-ordered items and see if that helps. Tell us what you find.
Customer: Your suggestion for “help” failed miserably. How about actually helping me download the track that I have paid for instead of sending me to a useless forum. The screenshot is from my purchases screen in Apple Music. Here’s one from the actual album on iTunes https://t.co/gcLgiv2mNX
Support: We're happy to go through steps to help you get that track. If you follow the steps listed at https://t.co/kImkFjU2do for downloading music not located on your device, does that track appear in the list?
Customer: I don’t think you’re paying attention to the screenshots that I supplied. The last screenshot I sent is of the downloads screen in the iTunes Store. Your bots suck @115858 I require a competent human.
Support: The screenshots we received have been identical and show the album track list. Let's meet up in DM to explore the specific steps needed to help you further. https://t.co/GDrqU22YpT | |
c9245081ba2ffdc96df190c3fddaf004 | ATVIAssist | Customer: we need a few more standard map 9 only makes the game stale and add a few gamemodes like ground war and something fun. We need bug fixes to renders and textures and other things.
Support: Hey there, I welcome your feedback and suggestions here - https://t.co/CBfCANSnKt I appreciate your input and time on this. ^AM | |
794ea989feb0651e34092850c5bdca9b | ATVIAssist | Customer: fix ranked u bum
Support: Hey there, what seems to be the issue you're experiencing in ranked play? Could you tell me more via DM? I'd appreciate it. ^AM https://t.co/c9WoAfwenP | |
706a198edc4cf958f6d66112438b967c | comcastcares | Customer: Hey @115900
If you cannot keep the internet up & running in Portland, Or. sell it.
This is the 2nd time this week & 3rd time this month. @116072 really wants my business
Support: I would be happy to look further into your service issues if you would provide your full address and the account associated phone number in a DM. -JW | |
ad4b8231919f5e784c66394715024e6d | AppleSupport | Customer: all my photos on my iPhone have disappeared 😳😳😳 what can I do to get them back??
Support: Our Photos team would love to take a look at this for you. You can contact them here: https://t.co/IBIY3vMgPj | |
03bd019a0350d8ee3494bd1372b14955 | AppleSupport | Customer: I dreamed that I got iPhone X as a gift from u , but I wake up and I see my iPhone 6 breakdown. However I felt happy of the iPhone X in my dream😅 💔💔💔
Support: We want to help with your iPhone 6. Would you tell us a bit more about what happened to it? | |
07f9b3b1393c927e3f8e63c2b342cd34 | GWRHelp | Customer: @GWRHelp erm so according to the website, the train originally arriving at 2106 no longer goes to Slough or Paddington? What’s going on?
Support: @nationalrailenq Hello Kunika. Which station are you at please? Jordan
Customer: @nationalrailenq Hi. Train terminated and got on the 2140 from Reading directly to Paddington. So I’m good for now
Support: @nationalrailenq Pleased to hear you're on-board now. Enjoy the evening. - Jordan
Customer: @nationalrailenq Thus said, my train from Worcester at 1830 were delayed by 45mins originally, and then ended up being terminated at Reading, could I still get a refund?
Support: @nationalrailenq If you have been delayed into London by over an hour then you can claim compensation here: https://t.co/kZncdam7bx - Jordan | |
95529a5a707758ed5d1e83d21ce6bb96 | GWRHelp | Customer: can I get refunded on my ticket so I can put the money towards getting a taxi home, need to take my little home
Support: If delayed by an hour you can claim compensation here: https://t.co/kZncdam7bx - Jordan
Customer: What about for missing other trains which I had bought an advance ticket for?
Support: Was these journeys abandoned? - Jordan
Customer: No I was told on Friday to but a new ticket to Southampton because I missed the 1849 because the train coming in from Slough to Reading was delayed, wasn't going to pay extra for reasons out of my control
Support: You don't need to purchase another ticket if the train is disrupted. Please send the details to __email__ who will investigate in full. - Jordan | |
f5e3d25dbdd0bbe7850ffa08523edd44 | ATVIAssist | Customer: S&D win counted as a loss on Ranked? Really? @115765 @ATVIAssist @116698 😢
Support: Hiya there! This issue is currently under investigation by the team. I truly apologize for the frustration and inconvenience it may have caused for you. Please hang in there while its reviewed. ^AM | |
a722f07127aecb85cfcdf6464c6e2f2e | AppleSupport | Customer: The new update f’d up my phone! What is happening @115858 ?!?
Support: We can help. DM us, and let us know what's going on. We'll look into this. https://t.co/GDrqU22YpT | |
a8f77cda025f614f5effe2e986770f6c | ATT | Customer: @ATT the rep told me the 170$ was for 1 day bc theyre system needs SOME numerical value into the system&all new customers pay this amt...
Support: Hello, Brienna! We would be more than happy to discuss your questions or concerns regarding this $170 charge! Please DM us with more details on your current situation so that we can get you the assistance you need. Rest assured, we are here to help! ^YanD | |
65ae463bd93c7dd8c2e8748ee3ec37ef | ChipotleTweets | Customer: Psst. @ChipotleTweets. Breakfast burritos. I will personally buy enough to make it a profitable venture.
Support: Haha, good to know! -Whit
Customer: Thank you, I feel heard. | |
35bc28851e2f664768a262714807b208 | AmericanAir | Customer: now is your chance to win some business! Haha https://t.co/MGAkh86hgh
Support: Hey Devin, we're not offering any free tickets to the Fiesta Bowl, but have a great day.
Customer: No no not to the bowl game, just flights to Phoenix | |
707ffc3f8771e1ec65cdd4bc08eab526 | comcastcares | Customer: So I'm on the phone for an hour unscrewing and rescrewing all my connections, after being sent a faulty cable box. And now I have to miss work on Wednesday. Why not just cancel my service? @comcastcares #wastemytime2017
Support: Oh no! We wouldn't want to lose you as a customer, I would love to help fix your cable issues. Please send me a DM and I will take a look. -TW | |
16939ce9bf8cea1ec5b9b083f20b68a6 | Tesco | Customer: Not normally one to complain but your online grocery shopping tonight is an absolute joke! Over 2 hours to try to complete a shop! If this was my first experience I would not try it for a second time!! #frustrated
Support: Hi Delyth, I'm sorry that you were experience issues when placing an order. Can you elaborate what made the process so long? Can you send us a DM with your full name, address and email? I'll log this to our website team. Thanks - Emma | |
aee8150a30316d595a7004a40bec3d92 | comcastcares | Customer: Hey, @116136. What's going on with the internet this past week. I've called in many times to get the net fixed, to be what my plan is supposed to be (75Mbps Down 25Mbps Up). But, it's still not up to that point. Had to end my stream because my upload dropped to 750Kbps.
Support: Hello, I'm sorry to hear you are experiencing issues with the internet. Please DM the account information so we can research this further for you, thank you. -DP | |
63b19181c33f1649790b699974536ad6 | AskPlayStation | Customer: would love to see you be available through the @6005 app!!! I miss being able to watch your holiday movies!
Support: Hey there! We actually do have the Hallmark channel available. Check out this link to see our updated channel lineup! https://t.co/9WjltSfvDN
Customer: That means my hubby fibbed!!! Thanks!
Support: No worries, enjoy the Vue! Please let us know if you have any other questions! | |
7f08acc75990e7c189c2c4d61e623a0c | AmazonHelp | Customer: Why do I have @115821 prime is I’m just getting late packages all the time? https://t.co/92xlLi8CnB
Support: I'm sorry your package was delayed! I understand how frustrating this can be! What is the current status of your package? The status can be found under tracking information here: https://t.co/Y5jpI9gRhE We want to make sure that you are taken care of! ^AR
Customer: Left facility on Friday and no update since then. I needed it yesterday. 😕
Support: Thanks for confirming. Late packages typically arrive the next business day. Please keep us posted on the delivery, we want to make sure you receive it. ^BH | |
9d485360f3d22a026f896b39ac3dae15 | HPSupport | Customer: having problem printing via usb from an Excel program. Followed the help with reinstall and all but no go. Thanks, crasimas
] #hppsdr #ijkhelp
Support: Greetings Carl, thanks for reaching out to us. I see you need help printing from Excel, will be glad to help you.
May I know the printer you are using and the OS installed on your computer?
Recommend you send a direct message due to the character limit.
^Rahul https://t.co/a2xkfCrUG1 | |
4543438b7dd26d58acaeadff16f515c5 | AirbnbHelp | Customer: Thank you @AirbnbHelp @115783 for your help in resolving my issue! Much appreciated!
Support: You're very welcome Antonie. We are always here to help and are happy everything went well. If you have any other questions or concerns feel free to DM us anytime. | |
126ac0cc7b2bd222492a83b3a8807183 | Ask_Spectrum | Customer: I was just wondering we’ve been customers for 12 years and we miss a payment so you shut us off. Why? We told CS that it’d be made in a few days :(
Customer: **and they did not provide us a reason for shutting us off
Support: Thank you for reaching out. I am sorry about your service being shut off. Can you please DM the account number or the phone number on the account? - SPS | |
adbf65f6253191d29dd6513f3d8bed5b | SouthwestAir | Customer: will I be able to put this lithium solar powered battery charger in my carry on for my upcoming flight? https://t.co/b2X7YWygAL
Support: Hi Sean. Eligibility for lithium batteries is regulated by TSA. Since policies tend to change at any given time, we encourage Customers to check this link prior to travel: https://t.co/yj1UoWK6b0. ^LB | |
6ed22f8fd2e910b515f23a8f83142501 | AmericanAir | Customer: These toddlers are requesting the #dreamliner for every flight now... y’all cool with rearranging your 787 fleet to cover all of the flights from DFW? TIA. https://t.co/wvMay2iuwC
Support: What cuties they are, Jenna. We don't blame them for wanting to fly the #dreamliner every time. #outofthemouthsofbabes
Customer: Thank you! I set the bar high for travel, they expect beds and TVs on every flight now... oops! | |
83aff084f421c402e4e300d197975f99 | Uber_Support | Customer: ...need ya help getting my daughter’s wallet back from Uber driver in Tallahassee, Fl. Shouldn’t be this hard when he admits he has it. WTH!
Support: Hi, Lou! Here to help. Kindly send us a note at; https://t.co/rOtqyWzf0B so our team can assist.
Customer: She has contacted your company a couple of times already. She keeps getting his contact info sent to her but he won’t respond. I would like for someone there to call him. She’s 4 hours away from me with no money and no ID.
Customer: @260702
Support: We definitely want to take a closer look. However, due to our policy terms and conditions, we will need to discuss this with the account holder. Please message us with the email address associated with the account and we'll follow up with him directly via in-app support.
Support: We're here to help! Send us a DM with your email address so we can follow up.
Customer: You have her email address. She has already DM’d it to you. | |
2e7bd2a14416fc7142898f3eef796fd2 | AppleSupport | Customer: I was just updating Sierra on my Mac and an error occurred and it restarted and now my computer won't reboot, it's 1/3 loading and then it shuts off, ive tried recovery mode but it won't let me!!
Support: We'd love to help you get your Mac sorted out! Let's see if we can start up in Safe Mode. To do that, make sure the system is shut down. Start it back up and immediately after you hear the startup sound, hold down the Shift Key until you see that Apple Logo.
Customer: Thank you so much for answering me so fast, I figured it out, I really appreciate it!!!
Support: You're most welcome; it's our pleasure! Please feel free to reach out to us again if you need any more help. Have a great day! | |
458c335368764ef13157d86c18567331 | Ask_Spectrum | Customer: what is going on with our cable and internet going down on Sunday during football??? This is unacceptable!
Support: I do apologize for the inconvenience and I will be happy to help. Can you DM me your account number? -JP | |
ba74de9c666cf2caae2766a8eba46c32 | AskPapaJohns | Customer: Hey @116076 I ordered a bbq chicken pizza and delivery guy gave me pepperoni. I'm fine with that (no need to waste perfectly fine pizza) but think I should get a discount since what I was given wasn't what I ordered.
Support: We're sorry your pizza was incorrect! Did you call your local store? | |
710cad202d400cd8c1476a91e10dfd34 | comcastcares | Customer: Day 10 of periodic internet outages. It’s as if they know I’m about to finish my mission in @10585 and want me to fail... Thanks @116136
Support: Let's get you back to conquering the Plains of Eidolon! Please send me a DM with your full name, service address and phone number on file. I'll assist. -BG
Customer: All good. I just do a power cycle every time it happens and just try again. Amazed you referenced the plains. lol. Mainly think it’s strange that it’s literally right before mission success.
Support: Ah glad to hear, good stuff.
No trolling on the plains, I'm just a fellow ninja like yourself ;). Good luck on the mission!
If you encounter further troubles let me know, I'm happy to help. -BG
Customer: I’ll keep you in mind. Thanks!
Support: Anytime :). -BG
Customer: As long as it doesn’t die during tonight’s stream I’ll be happy.
Support: Indeed, I just submitted a bow to the server gods for your mission.
If something happens, let me know. I'll send some provisioning signals that will do a bit more than a power-cycle. Unless you send me the acct info now, I can send it before you get started if you want? -BG
Customer: https://t.co/buomOaUprg
Support: Ha it's a video lol! -BG | |
54be7396b6c1a44772892974c9bc06da | Uber_Support | Customer: can I get a written receipt so I can claim it back for business use?
Support: Happy to help! Please reach out to https://t.co/zUe0dj6yoX and fill out the 4 boxes at the bottom so we can get in touch. | |
91d88e8b8b861a1849854ff564f2e434 | AmericanAir | Customer: .@AmericanAir how is it possible that you've delayed your RDU flight four times in less than an hour? Amazing. 👏🏽👏🏽👏🏽
Support: Not quite sure but we'd like to check what's going on and get an update for you. Please send us your flight details.
Customer: Just DM'd you our flight info for me and my coworkers. | |
aaceb76661be691d13aaa2d08da7bca0 | AmericanAir | Customer: Great service by FA Christine on AA29 MIA-BOS today. Excellent, friendly, and attentive!
Support: Christine's an #AAngel. We'll be sure to pass along the kudos! #AATeam | |
e785a614f49cdd9bce2dc510d4f6bd78 | TMobileHelp | Customer: my data is not working on either of my lines
Support: Oh, no! I know how much we rely on our data and will do everything in my power to get you connected! Please meet me in the DM, so we can get started! https://t.co/Mrhe7LI6A5 *MattRoyo | |
92d5438c75c3825b200e99d9a6f2591c | AmazonHelp | Customer: Vaya racha que llevamos. 2 de 2 y hoy sin Cena porque perdieron más de la mitad del pedido. Cada vez más me planteo volver a ir a hacer la compra yo. @116928 Sin palabras
Support: Hola Alejandro. Lamentamos mucho lo sucedido. ¿Podrías confirmanos, cuál es la fecha estimada de entrega de tu pedido? ^HC | |
e95a4f8021b7409d2d4510c864c8427e | AskPayPal | Customer: I accidentally hit "Resolve" on a case and you guys email me back that you can't reopen it? Surely you can...
Support: Hey there! I'm sorry for the wait. I've responded to your DM! ^SML | |
60bd48e92611d73c693208621dc0aa93 | ChipotleTweets | Customer: Ok, @Chipotletweets changed their queso recipe. Should we give it another chance?? I think so! https://t.co/ot5m8m6DVh
Support: It's delicious. Let us know what you think! -Whit | |
8e1d71bc6b71f7738eaa0c063c9df3e6 | AmazonHelp | Customer: at it again I hate calling your call centres RUDE AND DONT LISTEN when I am paying for a service I don't expect the phone to be put down on me when it's a problem at your end not mine
Support: I'm so sorry to hear this! Without giving personal details, please let us know more about what happened. We'd like to help, if possible. ^BH
Customer: Changed bank details online prime video stopped working after 30mins on the phone going round in circles the guy I was speaking to hung up the phone I called back and now waiting for a supervisor to call me I am so angry with how I was spoke to I just want to cancel it now
Support: This isn't the experience we expect, I'm truly sorry to hear of this! Feedback left in the survey sent post-call goes to the rep's leadership. We'd hate to see you cancel, but if you'd like to cancel your Prime you may do so here: https://t.co/fG1V8OFFtH ^JE
Customer: What I want is to be able to use something I pay for
Customer: So you don't want to help resolve the issue then ? Had no call back and all your said that is helpful is send the link to cancel the account
Support: We'd like to have you give us another chance. Viewing account details isn't something we can do through Twitter, so please ring us again using the following link: https://t.co/JzP7hlA23B ^DO
Customer: All ready done this was waiting for a call back and never got it this is why your customer service team is so bad just go round in circles
Support: Just to make sure, did we go over setting the new payment method as the default in your account here: https://t.co/30Na205Fec ^EP
Customer: Yeah got the correct card details and it still don't work
Support: What kind of error are you experiencing when checking out? ^WT | |
d57f7afeb11545569c44058abc976016 | Uber_Support | Customer: Used @115873 for 1st time today. Was great. Used it 2nd time & it sucked. Driver never showed while I waited 15 mins in freezing conditions then charged me €5 cancellation. Uber offered credit but I won't be back to Paris, they're closing in London! Refund thanks @Uber_Support
Support: Here to help! Send us a note via https://t.co/h840Iouehc so we can connect.
Customer: That link doesn't work. All I can do is select a trip to apply for refund for credit against next trip - but there won't be a next trip. Refund to my card please!
Support: Let's take a closer look! Send us a DM with your email address so we can connect right away.
Customer: Sent! | |
2bba2c67abef68ebbd61c77206ce52e4 | AmazonHelp | Customer: absolutely disgusting customer service!! 9 days since my order was placed and NO update where it is. Staff lying to me and still no idea when I'll receive it. 4 phonecalls later and what a waste of time!
Support: I'm so sorry to hear this! Can you please let us know what the expected delivery date was for your order? Also, what is the current tracking status showing here: https://t.co/ijxJ9jCwr9? ^JS
Customer: https://t.co/p5BvyIq6tc
Customer: This is the ONLY information that I have been provided!!
Support: Late parcels are usually delivered the following day by 8PM, but according to the screenshot, it was delayed due to external factors. If you haven't received your parcel tomorrow by 8PM, please reach us via phone or chat here: https://t.co/qy3J24VGxb ^JS
Customer: But tomorrow will be a week since it should have been delivered!! Let's face it, nobody has a clue where my parcel is. Your team has "attempted" to make contact with the carrier 3 times and I still have no update. There has been no further information in an entire week!
Support: What was the original delivery date listed on your order confirmation e-mail? When we spoke last, did we have a date that we would be able to discuss additional options for your order? ^AN
Customer: It was due by the 29th but it was apparently out for delivery 27th nov. I've been told to wait until the 5th and then you can issue a refund. I do not want a refund as I need this product and it is now more expensive than when I ordered. It would leave me out of pocket!! | |
00b37ebafcda1182fd899e7714e3148f | comcastcares | Customer: FUCK @115900 ! Bad Service And Bad Fuckin Customer Service!
Support: Hello, my apologies for the bad experience you are having with the services. I will be happy to help you, please DM for assistance. -DP | |
6823268e789d1dd9fcff1b060f601146 | AppleSupport | Customer: alguém que tem iPhone 7 plus sabe me dizer como tá a bateria com o iOS 11.2? tô no 10.3.3 e ainda no cagaço de atualizar #iOS112 #iPhone
Customer: Stay with 10.3.3, i updated the same iPhone to 11.2 and in 30 minutes i lost almost 10 point of battery % @115858 what are you f**** doing??!! If i can i will downgrade to 10.3.3
Support: We'd love to look into your battery issues with you. DM us more info, such as which apps are using the most power in Settings > Battery, and we'll get started by eliminating the most common causes for battery drain. https://t.co/GDrqU22YpT | |
a638b55ef8016858c3f69bc862516131 | Delta | Customer: Boarding another @delta rocket heading home. (@ Terminal D (Delta Terminal) in East Elmhurst, NY) https://t.co/qbO6TlYa5y
Support: Hi Jonathan. Enjoy your flight! We truly appreciate your business and loyalty. *TKR | |
514e234bcb697223560868fc852cb033 | Morrisons | Customer: Can't say I'm impressed by the @Morrisons oven bulb EXPLODING inside my oven. Now I've got half a bulb stuck inside my oven which will cost hundreds in callout fees to fix. https://t.co/srPDnADiey
Support: oh no, I'm sorry Alex!! Can you please DM the barcode if you still have it. Can you also send some more details of what happened and how long you have been using it for? Also please send me your full address, email and contact number, - Justine | |
a4e4bc7d6ec58b08f8d20ff5f988245c | comcastcares | Customer: Why am I lagging so bad it’s been going on for a few days now and have lost my mind 😡 @comcastcares
Customer: Hi comcast don’t forget bout me 🙃
Support: I would be happy to look further into your service issues if you would provide your full address and the account associated phone number in a DM. -JW | |
bc709fd9731336b3747a07e1cc0d2206 | AmericanAir | Customer: wine spritzer before taking off (@ American Airlines Admirals Club - @americanair in Chicago, IL) https://t.co/1jr8Wv8VtF
Support: We're glad to hear you're enjoying a favorite in our club! It's a great place to #chill prior to a flight.
Customer: the newly remodeled lounge is great. very relaxing.
Support: Sweet! We love that you're having an #AAwesome time. | |
32b4626112b2dbbd3c6425010004c93f | AmazonHelp | Customer: love to return home to find our moisture sensitive package left on the street (of a busy town) soaking wet. Well done 👏
Support: I'm so sorry for the difficulty! Please call or chat with us here: https://t.co/JzP7hlA23B so that we can look into some available options with you. ^MH
Customer: If you could come clean the slugs off my floor that are now coming out of the parcel that would be great 😷 I have sent you an email using above link. | |
738449d72a41e57d561824c8cb1eed6e | AppleSupport | Customer: Macbook’s driving me fucking insane, not old laptop and currently waited 20 mins for the slow ass thing to let me type my password 👍🏻
Support: We want to help. Send us a DM and tell us which version of macOS you're running, and we'll assist you. https://t.co/GDrqU22YpT | |
f51a2024759881615043f37b1ff46326 | AmazonHelp | Customer: Moyen d'avoir un code promo svp
Support: Bonsoir, nous aurions bien aimé mais ce n'est pas possible.
^KE
Customer: Dommage | |
6cbd6a9c2a295e8d5d6aeb666000b209 | AmazonHelp | Customer: When someone asks you a question, giving an answer is the bestbthimg to do instead of apologizing and walking around the question. @AmazonHelp #customerservicenightmare
Support: I'm sorry for the poor experience. Without including any account details, can you tell us more about what's happened? ^ZW
Customer: I had to tie my student email to my existing acct to get the6 month prime promo. Lost access to prime music, prime tv after 2 months, and the cust svc rep refused to answer why, but spent more time apologizing than answering the question 3 times in a row. I didn't want an apology
Support: Though we're unable to view your account details, we can confirm you should still have access to Prime Video options, per the membership benefits outlined here: https://t.co/3RLwGsZyRE. Was the associate able to escalate this experience on your behalf? ^ST
Customer: Also, I was informed that I had prime music free with Amazon prime, which was terminated abruptly yesterday.
Customer: No, instead of answering my question at all, he kept threatening to end the call because of my anger. My anger was caused by his refusal to answer my one question about logging in to my own account...
Support: I'm sorry, certain Amazon Prime benefits during your 6-month trial such as Prime Music, and Kindle Owners' Lending Library unless you sign up for a paid plan. More details can be found here: https://t.co/pfqESWwVel ^EP | |
46816e2bba9e44e45ac303b24c76648f | AppleSupport | Customer: My iPhone keeps crashing after update @115858 keep doing this and you will be overtaken by @125607
Support: Thanks for letting us know, we’ll be glad to help with that. Go ahead and start by following the instructions for our new update: https://t.co/osZOKKTalm | |
0c0c8a5a6c43a2fdc56e3295994fc83b | VMUcare | Customer: WHen did you change the login pin to 6 digits? I have 8 digits as a pw and it won't let me login.
Support: Can you send us a DM so we can further assist you?
Customer: WHat do you mean by "DM"?
do you need my phone number?
(516) 424-6192 | |
399e932224d259fca801505dc92cebf7 | sprintcare | Customer: gimme a new phone or I'm out.
Support: Hello there! We would be more then happy to see what we can do for you. Please send us a DM so we can better assist. -DD | |
3630dcb23f3a46a3075e518f301061f8 | SouthwestAir | Customer: Enter the waterfall...
The NOC crew rocks @SouthwestAir Thanks for the hospitality!
Support: Always happy to have you! Thanks for sharing the love, Doug. ^MR | |
4b578d9cfce4f5dd8edbd281a603fdf1 | sainsburys | Customer: Nearly broke a tooth, but at least I know @sainsburys savoury rice is flavoured with real chicken stock after finding this bit of bone! https://t.co/sXnypdLpEM
Support: Sorry about that! Can you pop over the barcode number and store you got the rice from please? Chris.
Customer: Oh dear, so sorry! It's not even own brand like I thought. It's @28165.
Customer: Hey Chris, it was an online order for delivery, can I give you different details?
Support: No worries, we can still help you if you bought it from us! Chris.
Customer: I did indeed on order #90358774, a couple of weeks back. Do you need me to dm other info again? | |
bad092c422dc9554adf01a7c11d43e84 | ChipotleTweets | Customer: so when you guys are out of ingredients you're managers don't offer refunds? rude.
Support: If you paid online only our CS team can provide compensation. You can get in touch with them here: https://t.co/sWY5An8xLe -Whit | |
3a9e80c98817790098ab62a80c210630 | AskLyft | Customer: can this please be explained. Once again we're being cheated in New Orleans for airport trips and primetime pricing. How could less miles and no prime pay more?? Please explain. https://t.co/XRERehteWg
Support: Please send us a DM with more information about these rides. We'll be happy to look into this further for you. https://t.co/SXpdictw1A | |
f4800efe855d12815db04e22d08b1894 | AppleSupport | Customer: Whenever I’m making a phone call, the multitasking starts to frozen / lagging. iOS 11.2 - iPhone 6s https://t.co/LmKjNUthHx
Support: We'd be happy to help. Join us in DM so we may look into this further. https://t.co/GDrqU22YpT | |
5c237e40b8eeca897216c41bd49d0608 | CoxHelp | Customer: internet’s down, give us a sitrep please
Support: Hi, we can look into this for you. DM your full address. -Dee https://t.co/ovAKPb0TYC | |
0d056f80b476a80830729daf025b5099 | SouthwestAir | Customer: at least 7 passengers at the gate within minutes of door closing due to delayed arrivals. For next ten mins we watch plane at gate and you leave us instead of holding plane. Had a companion pass for nearly a decade and this is my first complaint - boo on you today.
Support: As much as we want every single Customer to experience a smooth and timely flight experience, we must also weigh the overall effect of delaying one flight for another. These are tough decisions, which we don’t take lightly, and we apologize for your inconvenience. ^MA
Customer: Thank you for your stock response. You’ve held flights for fewer people for longer periods. This was a dropped ball today. Your employees were still terrific and helpful as usual, but the decision not to hold 5 mins was a poor one. Sometimes you have to own mistakes. | |
26263bd5e3940e16aa7fbf1dbc0f4a90 | TMobileHelp | Customer: I would like 2 get my T-Mobile Note 8 phone I purchased from Samsung direct, currently locked on the T-mobile network, released
Support: I would be more than happy to go over getting your phones unlocked. Send me a DM and lets see what we can do. :) https://t.co/D4NKjg57yo *SultanGardezy | |
74b6f1e994b55221ca71d21714a75b44 | ChipotleTweets | Customer: Shoutout to @ChipotleTweets for making their tacos no longer gluten free. 🤬🤬🤬 I’ll be going elsewhere https://t.co/RNGDo2pRTR
Support: You can always get hardshell tacos for a gluten-free option. We also still have bowls and gluten-free chips. -Whit | |
1066d3874ec479f964fe2c8f8cdbba1b | AmericanAir | Customer: Every time someone passes the open seat by you during flight boarding on a not full @AmericanAir flight. #travelblogger #comeon https://t.co/qtDVSMVU8U
Support: Thanks for the chuckle! We know it feels like you won the lottery when there's an open seat next you. #crossingfingers | |
a8bc41efd40d344e93ac0fd6f769cb7d | AmericanAir | Customer: Oh my god just sat through a Phoenix to Philly flight on @AmericanAir with no inflight WiFi or entertainment like it was 2010. Stared at the back of someone’s head for 4 hours, never again
Support: We're sorry the entertainment wasn't working on your flight. Please DM your record locator so we can get that fixed. | |
514fd68124fbbc3a0f0eb395bdc5945b | Ask_Spectrum | Customer: Another day of absolute shit service from @Ask_Spectrum. I'd reach out to customer service but the answer is always the same runaround. Cannot wait until they get some competition in Dallas against their monopoly.
Support: I apologize for the service issues. I am happy to assist if you'd like. Are you still having issues with your internet service? ^RT | |
a619f45e7d719d3b45db0fccdbd60fa0 | HPSupport | Customer: Approximately 20 hours wasted trying to install your printer. Absolute waste of time and effort. Returning to the store purchased tomorrow. Clearly not fit for purpose.
Support: Hello, if you need anything else please send another Direct Message for privacy and security. Thanks - Jack
Customer: Hello Jack, already sent a DM. | |
b6758e4e880b9cac121d5e88a17f96dd | AmericanAir | Customer: I just missed a @JetBlue flight so had to cancel and rebook with @AmericanAir. Both gave me great service, and there's no irony!
Support: We're glAAd that you had a good flight with us, Hector. We look forward to seeing you on board again soon. | |
67b114a1970a2d05cc9657e5e5b97077 | Customer: Dear @AmericanAir I know it's illegal to smoke in an airplane bathroom... But is it illegal to light a match? Asking for my wife. | ||
843d69161d9cc730a4241fbc089c2591 | IHGService | Customer: So far my @117163 experience is jolly staff but a telly that doesn't work properly, no shoe-shine kits, and being over-charged for wine. Let's see what day two brings...
Support: I am sorry to hear your disappointment. Please call the attention of the Duty Manager for immediate resolution or you send us a direct message with your confirmation number, complete name, room number and email. I will forward it to them. Thank you. ^am https://t.co/2rT0l9N9Cu
Customer: I did phone - that's how I know there are no shoe shine kits! | |
0b0a569967bd4babae038f88a6f8109e | GWRHelp | Customer: Tonight's 19.13 @GWRHelp Bath to Lon Padd leaves 113 mins late!! They may buy trains from Japan but we don't get Japanese level of service. https://t.co/4ayuSh305b
Support: Sorry for the disruption tonight, Barrie. You can claim compensation here: https://t.co/kZncdam7bx - Jordan | |
f1a530a35e02752f3ca285ba10507ec3 | Delta | Customer: hi. questions.
Support: Hello, I am here to help. Please follow via DM. *TDL https://t.co/6iDGBJAc2m | |
1e5b5bd71dc358aad31362b11940a33c | GWRHelp | Customer: Train was cancelled, had to wait an hour for the next one, now packed like sardines with a drunk guy smoking and shouting abuse👎🏻 @GWRHelp
Support: You can claim compensation here, Claudia: https://t.co/kZncdam7bx. Please contact the British Transport Police about this on 0800 40 50 40 or text 61016 - Jordan | |
aa2fb118ac1917b557e1cf578ddd4909 | AppleSupport | Customer: @AppleSupport I am disabled out of my iPad and is telling me to connect to iTunes. I am receiving an error code of 0xE000015. Please help
I’m using PC
iTunes 12.7.1.14
Saudi Arabia
Support: We want to help you get back to enjoying your iPad. The following article contains steps for you to take regarding the error you've received: https://t.co/bLcjSdg2pg Feel free to reach out via DM if you need further assistance. https://t.co/GDrqU22YpT
Customer: I appreciate this thank you 😊
Support: You're very welcome. | |
60c9ba10db52593e74a3439568f69e07 | AppleSupport | Customer: Why tf is my mac taking 20 min to start !!! Fix it @115858 this new update fvckin sucks already
Support: Let's work together to figure this out. What are you seeing on the screen when your Mac is starting up?
Customer: Thanks for the quick reply!
Customer: I had to restart it twice it finally went faster. I realized after the recent software update it took forever. It was just taking all day to get past the start up apple screen
Support: No problem, we're glad you got everything sorted. Feel free to reach out if you need help with anything else. | |
fa932f35d9997caccb180f4f52ca1726 | AmazonHelp | Customer: Like my WHOLE NAME is on the door of my building next to a code to gain access. @115821 couldn’t have even tried to deliver
Support: I'm sorry for the trouble you seem to be experiencing with your delivery. We're unable to view account details via Twitter, but to clarify, who was the carrier for your shipment: https://t.co/Y5jpI9gRhE? ^ST
Customer: AMZL US is who failed to even attempt to deliver. My name and access code are on the door. This person absolutely is LYING
Support: Thank you for providing us that information. This is something we would like to look into. If you could provide a little more information from here: https://t.co/VPe1SphCUs it would greatly aid us in researching this further.
Chuck H | |
ba3f91d69161bfc1b904173f506e0c31 | AmazonHelp | Customer: Why if I order something on 'One Day Delivery' does it say I will get it on Wednesday? We're currently on Sunday?! Confused 🤷🏼♀️
Support: One Day delivery refers to the time your order spends in transit. There are items that may take longer to obtain and process once ordered. Check here to see how we calculate delivery dates: https://t.co/a3yzPpvsyl ^ZW | |
880c490635a98213458ba8addaacb6e0 | VerizonSupport | Customer: wow out again in Brooklyn ny..I pay 180 a month for the worst service in America can't wait till @115722 comes to my block
Support: We can't wait either :) ^BCW
Support: Good afternoon, I'd be happy to look into any service issues you're having. Can you please send me your name and address, phone number or account number in DM? -MS | |
0d9270fd9722fab5f32f3df5295ea742 | AskAmex | Customer: been trying to get help from you guys and still nothing, I'm locked out of my account and nothing is getting sent to my email. Please send me a message.
Support: Hi there, Which U.S. based card do you have? Pls do not share any personal info. ^FD | |
af9882d200b4e66afb2a3d26c68eb0f9 | Ask_Spectrum | Customer: seems fairly widely reported outages/slowdowns in Queens & Manhattan. I am seeing this in 10032. Pls advise as to eta for resolution.
Support: Hello there! Thanks for reaching out I would love to help with any service issues. Would you be able to send us a DM please with the address and phone number of the account? - AV
Customer: Yes, have DM-ed. Pls post status publicly to save your NYC customers time and effort troubleshooting. | |
850000cf9151d340d474ed4dc82c3af9 | AskLyft | Customer: Hi! Your app isn’t working right now and I’m trying to dispute a no-show fee. I didn’t request the ride and am confused by it 🤔Can someone help?
Support: Can you DM us your phone number so we can take a look at your account? https://t.co/SXpdictw1A | |
55bf097666e3e42d29c0fc5b8e8253bb | SouthwestAir | Customer: Thanks @SouthwestAir for bringing Winston Moose home to Texas for us! https://t.co/4oPdXFme3P
Support: Winston Moose, we LUV you already!
Pierce, send us a DM with your Rapid Rewards number. We have some treats we'd like to send Mr. Winston to welcome him to our family and yours! ^LB | |
bd9d081331e9e2368b8a6b97d95ef3a6 | VirginTrains | Customer: unable to travel today train cancelled but website says unable to refund?
Customer: I’m thinking somebody might have been telling porkie pies. If you couldn’t travel through cancellation Don’t hold your breath on a refund from @VirginTrains
Support: Hi Jimmy, how did you purchase yout ticket? If you did not travel today due to the disruption, you will be able to claim a full refund ^KS
Customer: From you directly account say not eligible for refund
Support: If you did not travel due to disruption and booked online, please speak to our Aftersales team on 0344 556 5650 (8am-10pm) for a full refund ^KS | |
27d2dbed8f0a1c41e84fcb92404295a8 | AskLyft | Customer: My lyft driver just hit on me on the way to the airport, and she even asked for my number. Yeah, NO. I have no interest in females.
Support: Hi there, please bring this behavior concern to the attention of our Critical Response team at https://t.co/ava7Is1iec. | |
c9f26b3cce5d730ee465aa47dde8648e | AmazonHelp | Customer: I’m still mad that amazon didn’t get my order to me in two days when i pay for prime
Support: Did we miss the delivery date in the confirmation e-mail? You can check here: https://t.co/mSwN8QGZdR
Two-Day Shipping refers to transit time, in business days, once shipped. Details can be found here: https://t.co/i6fYUM61ss ^BH
Customer: My package was supposed to be delivered on Friday and it’s still in transit.
Support: My apologies for the delay. Did you receive any notification of an update delivery estimate? Which carrier was assigned the delivery, the order details can be found here: https://t.co/Y5jpI9gRhE ^CH | |
86d3a581b1c39e8bfeb010c4be33b40f | VerizonSupport | Customer: I wanna know why TF @115722 took the free episodes of jersey shore off on demand as I was mid season 3. I will not stand for this!!!!!!
Support: Unfortunately we do not have control over the content we receive from our providers. Please follow and DM us so we can collect your On Demand feedback. ^DDD
Customer: Sad😢 |
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