conversation_id
large_stringlengths 32
32
| company
large_stringclasses 109
values | conversation
large_stringlengths 10
82.4k
| summary
large_stringclasses 1
value |
|---|---|---|---|
c00a7ec536131ebbb8f1bf7174e40862 | CoxHelp | Customer: I chatted with agent Sawyer G, wanted to give kudos but clicked out of the chat window before survey popped up. Thank you, Sawyer!
Support: Hi Amy, we can look into this and pass on the kudos. DM your full address so we can see exactly who you spoke with. -Dee https://t.co/ovAKPb0TYC | |
b5989be28830834869addc2018a92524 | JetBlue | Customer: you’re customer service is awful! You have a customer disrespecting those around him because both him and his wife have middle seats. Will not let me control my own TV. Staff does nothing. SMH.
Support: Oh no! We're sorry to hear this. Have you reached out to the inflight crew? | |
f3dc102efb7696b66792e59500f4ec42 | comcastcares | Customer: #mobile_Care. Constant juttering during broadcasts and audio lag for two days now what is happening
Support: I would be happy to look further into your service issues if you would provide your full address and the account associated phone number in a DM. -JW | |
9abea68c00333ea91d94932da788ab05 | AmazonHelp | Customer: I ordered a @115821 basics water filter, it was 2 days late and now it’s leaving black bits in my water!!!! I’m ill, I’d rather not be more ill!!!
Support: I'm so sorry for the problem with your item! Please reach out to us via phone or chat so we can discuss options: https://t.co/JzP7hlA23B. ^DG | |
62c14294e6e9c5da9314b2a4e9efadfb | AirbnbHelp | Customer: Think @115783 is great. But have to say when there's something wrong with your reservation it's a terrible experience.
Support: Hi Jason, we're sorry to hear your concerns have not been addressed. Please DM us your email address and the reservation code and further information on your experience. We're standing by to assist. | |
dd2e5ac4f6c300d1b22ba3cc9ac10144 | Delta | Customer: I left my coat in the B skyclub today. It's a black coat with ( GE healthcare) on the arm. I'm heading to CHS. HELP PLEASE!!!!
Support: We'll do everything possible to locate your item. Pls fill out the Lost Item Report at https://t.co/PFXvMptCcO *AFC | |
2d185c2b232530a3432b492ea0301500 | ATVIAssist | Customer: @115754 @ATVIAssist I’m play WW2 ranked play I’ve won 5 games and lost 4 but it only counts 3 win and 6 lose nice one is there any point if doesn’t count you wins probably 🤬
Support: Hey there! Can you please send over your platform, gamertag, region, and a detailed description of what happened? Thank you! ^MB
Customer: I’m on Xbox one GT NbAR Fusion and In the uk and was playing ranked play on the 10 games to get ranked and I know I won six as I was counting my self and even when I won it it count as a loss 2 times so instead of me win 6 game it says I loss 6 games
Support: Thank you for clarifying. Do you happen to have any screenshots that I can attach to your case? ^MB
Customer: Unfortunately not as I was to busy to get the wins as I prefer ranked play over normal multiplayer I’m in gold rank now so will climb though that instead just feel I should have been placed higher if it count my wins probably
Support: Keep an eye on our twitter, and Sledgehammer's, for updates regarding WW2 issues. ^MB
Customer: Ok thanks | |
350decdff6d18def26ba516b8b4bf6c9 | AppleSupport | Customer: Hi, please can someone help me sort out my MacBook Air? Having problems setting it up 😫 #day3andcounting #help
Support: Congrats on your new Mac. We'd love to assist you. Can you tell us in DM what is happening specifically? https://t.co/GDrqU22YpT | |
ed0d13b766d720e977d3038cc0062dbc | AmazonHelp | Customer: Hello. If I cancel an order that was back ordered and you've taken the money from my account. How long do refunds take?
Support: Great question, Chris! All Amazon refunds take between 3-5 business days to be refunded once the refund has been initiated, though it can take a little longer depending on the policies of your financial institution. I hope this information helps! ^JD
Customer: Many thanks. | |
4129490a6de31e63d5d55ea22d36efdf | SouthwestAir | Customer: Just booked flight on @SouthwestAir to ATL for the @121446 #PeachBowl #UCFvsAub @249636 see ya soon. #GoKnights https://t.co/DsiscCF7cE
Support: We can't wait to welcome you onboard! ^CT https://t.co/PwfNNQCGCs | |
99106461d562f3b41f14a934423e999a | ATVIAssist | Customer: so if I get randomly matched with bad players in Ranked play I just have to accept the fact that, because of their low skill level, I lose my tier progress?
Support: Hey there! I apologize for any frustration ranked play has caused you. My recommendation would be to establish open communication with teammates to improve your coordination. Let me know if you are having any other issues. ^MB | |
ece08e501c416726d2f638be442c404a | Morrisons | Customer: why do you not treat all regular customers equally no Christmas bonus for high spending loyal customers
Support: Hi Helen I've responded to your Facebook message. Thanks - Sonia | |
23d2135887601d667c009388a401e951 | AppleSupport | Customer: Whenever I get a Snapchat notification my music stops and doesn’t come back on unless I press play @AppleSupport .
Support: We'd like to help. DM us if restarting your iPhone helps at all and what iOS version you have in Settings > General > About. We'll work with you there. https://t.co/GDrqU22YpT | |
0ea74ea0fca0f5909f83c54231618a5b | ChipotleTweets | Customer: What does a guy have to do to get a fair share of vinaigrette? Ask for more and you are told you have to pay. Happens EVERY time. https://t.co/OaBZ8ij4nT
Support: Which restaurant were you at? We should never charge more for salad dressing and you should be getting at least two fluid ounces, which would be halfway full. -Whit
Customer: 9335 N Tryon St #101, Charlotte, NC 28262
Support: Thanks. I'll get in touch with our team, right away, so we make sure you're getting the right amount moving forward. -Whit
Customer: Containers are never halfway full. No exaggeration. Always 1/4 full. | |
e38470bc41e7b351fc73501602abb11f | Uber_Support | Customer: can anyone help me? PLSSSSSSSSSSSSSSSSSSSSSSSSSSS
Support: We're here to help! Send us a DM with your email address and more details of your concern, so we can follow up.
Customer: Ok ! | |
a4ff9e8cac0f5a8f9afec9470d277d2b | Delta | Customer: 17 delta comfort seats available on my flight and I’m SPG Platinum. Gate agent said I’d have to pay $200+ to get upgraded. Never happened any other time. What’s the deal? 19th delta flight since August.
Support: I am sorry to hear that. Pls follow/DM your confirmation or ticket number to take a look. *AFM https://t.co/6iDGBJAc2m | |
8b033a17de05ab7f769ebdd24528987e | AmazonHelp | Customer: pls help DM :(
Support: Hi, We're sorry for the inconvenience! We want to make sure we’re providing the best solution for you. In this case, we recommend you to contact our Customer Support, please click the following link: https://t.co/qGpkDwGRhX ^HC | |
b4883cad63a18b6e155bdd006d5b5f1e | AlaskaAir | Customer: While we are at it, @AlaskaAir, why sell Row 10 on your 738s as “Premium” when it doesn’t have a window?!? You’re really going to send us to Seatguru to decide whether to give you more $? Crazy. Pretty disappointing flight so far & we aren’t even off the ground yet. #flightfail
Support: Hi Aaron. I sincerely apologize for this experience. Can you please DM me your confirmation code so I can take a look at this? - Samantha https://t.co/t4ooDR29zz | |
ea031878440f625c21ac44f382c87719 | Uber_Support | Customer: your Uber eats shows up in plastic plates different model Car and held my food hostage in her car 2 blocks away, outside from apartment. Terms agreement was breached and she didn’t do her side and I want refund
Support: We're here to help! Send us a DM with your email address so we can assist. | |
1432810fa2ae67b73410b3a413f2041b | comcastcares | Customer: Perfect example of the insanity of how warnings are disseminated: I live 35 miles from a tornado warning, and Comcast interrupts cable to tell me there’s a warning for “Harris & Fort Bend Counties.” Zero context. Has to be a better way.
Support: I completely understand the frustration. This type of alert was likely sent by either local or state authorities to make sure local residents were aware of the tornado warning. I know 35 miles is pretty far away, but better safe than sorry when it comes to Mother Nature. -JoeK
Customer: @263189 Knowing a bit about how EAS works, there isn’t enough data in the header to tell you anything other than the warning type (TOR) and the counties. For context you have to play back the audio message that the EAS box captures from KTRH that Comcast doesn’t forward.
Customer: @263189 Considering all that the FCC requires Comcast to do is relay the weekly & monthly test and the EAN from the White House, I give them props for at least running a bilingual crawl for a TOR.
Customer: @263189 Yeah - but ppl are proven not to react every time for "better safe than sorry" warnings. We need warnings for specific regions. Otherwise, these warnings will begin to be ignored by all residents, even when they are really in the area. The research has proven this.
Customer: @263189 There’s some former broadcasters working for FEMA trying to make it better, but it’s going to be hard to make everyone happy. But as you know, the FIPS/SAME codes aren’t very granular.
Customer: @263189 It's time to put the research in action and find warning technologies that back the results. And those are descriptive warnings that describe actions to be taken, as well as not overwarn those that meteorologically are not at risk from the storm. | |
e60d4c972cd19b007766681fb65c6cef | ATVIAssist | Customer: one month later and everytime u update your game I cant get online! @ATVIAssist Already did everything I could do, unplug and plug and still nothing, just chilling on the main menu....
Support: Hey there! Which region are you in? Can you please run a connection test from your console and send a screenshot of the results? I would like to see your exact upload and download speeds. ^MB | |
85fa241701856334c44ffd7d0ae72c26 | Delta | Customer: can the “happy man” at the term b skyclub in atl follow me everywhere. Great welcome to the club!
Support: Your satisfaction is a great compliment to us. *AFC | |
dfaa4d6130446841ce8cf75db4d945a8 | comcastcares | Customer: Shoutout to @116136 for making my life extra difficult today and not letting me reset my own email account password.
Support: This is definitely not the experience we want you to have with us. I can certainly go through the steps to reset your email password with you. Please DM me you full account number so that I may assist. -IB | |
2006b48eb7c2b80d6921c20b65a44755 | GWRHelp | Customer: hi, trying to apply online for refund for cancelled train but says my photo of tix is too big. What do I do?
Support: Hello Poppy. You can submit the claim in writing to __email__. - Jordan | |
e2757db748b9869ab5883183c713d2e4 | AmazonHelp | Customer: is there an issue with the NFL Sunday Ticket app? I was watching games and its stop (like froze).
Support: I'm sorry for any difficulties, Jojuane! Have a look at these troubleshooting tips here: https://t.co/4oHhytguy1 Let us know if the issue persists. We're here for you! ^SK | |
9caefcc667865c4bff241121f2129a39 | Delta | Customer: First and last time flying with you. Never been so insulted in my entire life.
Support: ...courteous at all times. Again, terribly sorry for your experience and I apologize if we fell short of expectation. *TJN 2/2
Support: Oh my, I'm really sorry for the disappointment, I wish your experience was better than what’s described. My apologies regarding the rude behavior. We truly expect more from our employees. Please accept our apology and know that we expect all of our team members to be... 1/2 | |
af285e175b5f19fca1e97f905dcd8f73 | AppleSupport | Customer: First this “ I️ “ shit now “ I.T “ wtf @AppleSupport
Support: We're happy to look into this issue with you. Please DM us your model device and the iOS version currently installed. We'll gladly get right to work sorting this out. | |
e4d7d2cad805b673baf4f63ae6c54e80 | ChipotleTweets | Customer: are you doing a BOGO deal rn?
Support: Nope, sorry! -Whit | |
07630a1f3e0bdda480381b86fa8156eb | Kimpton | Customer: Nilla says thanks to the @Kimpton Rowan Palm Springs for the treat and water. #dogfriendly #kimpton #kimptonlove #palmsprings #instadog #instagood #rowanpalmsprings #dogtreats #luxuryhotel #luxurytravel #dogtravel #petfriendlyhotel #karmalove #innercircle https://t.co/HLmIZozVfP
Support: Make no bones about it, we really love Nilla, Michael. We'll let the team know she said thanks. | |
66d43f894d7d278f5c350e951c047b0b | VerizonSupport | Customer: Cery frustrated with my new @115722 the old service was great. The new one with
@5475 vms has been difficult. On demand wont work and media clients pixelating. I want my old system back!!
Support: We can understand the frustration and will be glad to help. Is on demand giving an error or pixelating?
^HSB | |
5f10c8f6be032dde2b98fdc4abd47cc3 | ATVIAssist | Customer: I love ww2 and all but YOU KINDA NEED TO FIX THE LATE SPAWNING BUG. I was doing a contract and had 40 seconds left to get 4 kills. When i spawned in 1 minute late i did that and the order was gone. Thanks. wasted depot credits and time. GG
Support: Hey there! We are currently aware of this issue and looking into it. I apologize for the frustration. Keep an eye on our twitter for updates. ^MB | |
5285554ef0ffae803bad660ab3bce74a | ChipotleTweets | Customer: okay, I was cool with having to pre-pay when using your online app. I’m even cool with a slight wait, but I think waiting 15 minutes for an order promised at 430 and ordered before 4 is a bit excessive. #nothappy
Support: I'd be frustrated by that, too. Which restaurant did you visit? I'll reach out to them so we can work on improvements. -Whit
Customer: Cinnaminson. They were apologetic and I have new coupons lol. So I’m satisfied.
Support: Okay, good to know. Thanks for the heads up! -Whit | |
88227a1a686875aa865d7ecc55d440c4 | ChipotleTweets | Customer: So I saw a Chipotle tweet this morning and wanted Chipotle all day so when my mom picked me up from my friends she got me Chipotle @ChipotleTweets
Support: Awwwww! Moms are the best, aren't they? -Whit
Customer: Yes they are and Chipotle is the best too
Support: You're making me blush so much RN. -Whit | |
529c762cc2bca425b8e2fc95b509e508 | ATVIAssist | Customer: everytime I win in ranked it bans me from ranked??? I even tried waiting for everything to load fully
Support: Hey there! Can you please send over your platform, gamertag, region, and a detailed description of what happened? Thank you! ^MB | |
561ee748670ceb5426ba34ead579c482 | ChipotleTweets | Customer: I'm highly dissatisfied with the burrito I just ate that cost me $11. I drove 5 minutes past a @ChipotleTweets to get to you in hopes you would deliver ..never again. My burrito was so small I had to rip off part of the tortilla 😪. $11 bones. I want a refund please RT.
Support: I'm sorry that happened. Please tell us more here: https://t.co/sWY5An8xLe -Whit
Customer: Lol get outta here auto chipotle reply ..trying to get a free burrito here wasn't talking bout y'all
Support: Oops! My bad. -Whit
Customer: 😂 | |
aab943dd5df3ad82712ba09931bbea5e | Delta | Customer: Checking in for our SEA-SFO flight and being asked for passport or green card. Agent response when asked why is: “I don’t care about the legal mambo jumbo”. Then procedes to ask if I’m related to my husband, who isn’t on the same reservation 🤷🏻♂️
Support: We're sorry to hear this. Please accept our apology and know that we expect our gate agents to be courteous at all times. *TLT
Customer: So... beyond the courteousness issue ... you missed the point about requiring a Passport or Green Card for a DOMESTIC FLIGHT... 🤦🏻♂️ | |
7beaa71c1ff1eecfe0b4f7cd31a8ff3b | AmazonHelp | Customer: ordered arrived and went to pick it up and someone had already opened it. Nothing inside. What can we do?
Support: I'm so sorry for the experience! Have you reported this to us directly: https://t.co/CYqkdUakWJ? We may not have access to account information via Twitter, but we can certainly go over options via phone, e-mail, or chat at your nearest convenience! ^GM | |
da2f946907aa3c46ca251242e18481c4 | AmazonHelp | Customer: Don't waste your time paying for @115830 Prime, they promise next day delivery, then decide that 2 or 3 days is ok. Its becoming a regular thing.
Support: I apologize for the dissatisfaction, J C. We want our customers to be happy and it sounds like we've let you down. Have we missed the estimated delivery date that was confirmed in your e-mail? Please let us know. ^FD
Customer: Yes @115830 have missed the promised delivery day. So I have to spend another day waiting in for the delivery. This is not the first time this has happened recently.
Support: Thank you for clarifying. Does it appear the item has shipped and is in transit with a courier? Does there appear to be a trend with a specific courier: https://t.co/aaDyEz1VgE? ^ST
Customer: I was promised today by an Amazon CSA that it would be delivered to me today, which was a blatant lie, and then had CSA offer my 5 GBP for my wasted time, so I have been insulted twice today by @115830!
Support: I completely understand your concern. We'd like another opportunity to speak with you in real-time on this issue. Please reach out to us here: https://t.co/JzP7hlA23B so we can further investigate. ^VB
Customer: I'v already done this, this evening, and was offered 5 GBP in vouchers for my trouble. Was told that is all they could do, I'm very frustrated by this, and thinking of ending my Prime account.
Support: We're always looking for ways to improve our services. Please tell us your thoughts here: https://t.co/JzP7hlA23B.
By selecting "Other order details"> "Give Amazon Feedback" and select E-mail. ^ST
Customer: Amazon could start by telling their customer service assistants not to lie to customers, oh and letting customers know that the order that was promised won't be arriving when it should! | |
f0fab306a9798e3c0e918e70fee280e4 | Delta | Customer: I have 6 passengers in my itinerary. I’ve checked us in 3 times now via the app. I’m almost at the airport and can’t get any of our boarding passes. Please fix this!
Support: Oh no! So sorry for that. Could you provide your confirmation number via DM so I can assist? *TDL https://t.co/6iDGBJAc2m | |
b138ee77bf60859bdbfdff8adb59c3f0 | SouthwestAir | Customer: is mobile boarding not available?
Support: Megan, how many Passengers are you traveling with today? Mobile boarding is currently only compatible w/ single Passenger itineraries. ^CT | |
a4301df90947bbbc996bf1b9f69adb2d | AmericanAir | Customer: the plane takes off in 10 minutes, but doors close 10 mins prior to boarding. Can I still get on?! Plus my buzz has warn off. #DisappointedButNotSurprised
Support: Please see our gate team, they'll help with all options.
Customer: I was about to ask how but someone finally came to the gate. 4 minutes before takeoff 👍
Support: Our team will take great care of you! | |
ea50562c28d35285d9a636ba2c02d877 | AmericanAir | Customer: I had to switch to @AmericanAir @ the last minute. Now I’m stuck in TSA https://t.co/VkH81mMTE6
Support: We're looking forward to have you flying with us! | |
32d2a01a6f71b8d73bb48bef1d098201 | AppleSupport | Customer: iPhone x on 11.2. I can only take calls on speaker phone???
Support: That's unexpected. We'd be happy to help. Have you restarted your iPhone since you noticed this happening?
Customer: Yes. Rebooted. Turned off Bluetooth. No audio out of the earpiece. Just got the phone delivered Friday.
Support: Thanks for the details. Next, we'd like to have you meet us in DM so we can gather some details from you. https://t.co/GDrqU22YpT | |
b847bf38ca4a044c9f300ab7a626eded | AmazonHelp | Customer: cuando @116875 perdio mi paquete https://t.co/fOTP6uykql
Support: Hola Eduardo, lamentamos los inconvenientes que hayas tenido. Puedes indicarnos ¿en este momento tienes algún pedido pendiente de entrega? Estaremos encantados de ayudarte. ^MZ
Customer: Encontre esta megaoferta pero se perdio en el camino, llamé a centro de atencion a cliente y me devolvieron mi dinero. Esperaba encontrar un articulo similar pero desafortunadamente no hay nada. https://t.co/tTz6uUE4Sa | |
54b9368d57a7ddb8d28626a3f4f839c0 | ATVIAssist | Customer: I'm social rank 11 but for some reason I haven't been receiving any rewards. My Psn is : mohsangondal123
Support: Hey there! We are currently aware of this issue and looking into it. I apologize for the frustration. Keep an eye on our twitter for updates. ^MB | |
cc041757247028fe768729faa830cf75 | TMobileHelp | Customer: Ugh My phone is not charging!! @115911 hook me up with a sweet deal
Support: Perfect timing, it's deal season! Send us a DM and we'll find the best one for you! *KittyG | |
2a891e70e5783c82ea245cfdc369fb80 | Uber_Support | Customer: Guys... I am dead. My @115877 delivery guy just stole my food 💀💀
Support: Here to help. Send us a note at https://t.co/hVMgTsth35 so our team can connect.
Customer: I already have. Thanks! | |
3c6c02767eb923ed1dcae3b756eecf68 | TMobileHelp | Customer: Need you people to email me plz.
Support: Just followed you, Derek. You can now DM us so we can talk. :) *JamieK | |
8ce795b2f344b1f81adf038e98111dfc | AskLyft | Customer: just had a ride accepted by a driver, he drove the opposite direction, then cancelled the ride and we were STILL charged for this. Unacceptable.
Support: Hi Joanna, we're sorry to hear about this. Can you DM us the phone number associated with your account so we can take a look at this ride? https://t.co/SXpdictw1A | |
4679b5e80d9e84ceabf831bf3e1dbd83 | ATVIAssist | Customer: how you gonna ban me from ranked for someone elses terrible internet?
Support: Hey there! Can you please send over your platform, gamertag, region, and a description of what happened? Thank you! ^MB | |
ba0a88558257c9b8c56ae21ec3091b64 | AmazonHelp | Customer: @115821 @AmazonHelp dears I ordered 7 items last Wednesday all in stock when following up on shipping I noticed 4 weren't shipped although checking stock they were in stock now customer service are rude about me asking about my order which I was charged this not good https://t.co/yVPV57o0c0
Support: I'm sorry to hear about this! Can you let us know what the expected delivery date is for your order? You can find this in the order confirmation e-mail we sent when you placed your order. ^JS | |
22ef0b1c21b65284137dac7f87862b4a | Ask_Spectrum | Customer: Upload is cool but @115955 100mbps not so much consistently run less than half that in a big city. I feel sorry for those on the edges https://t.co/rS5ltCbwva
Support: I do apologize for the inconvenience and I will be happy to help. Can you DM me your account number? -JP | |
f51a1f0d2e06c6e2cf5a9ecc401e560f | AppleSupport | Customer: Hey @115858, how many times a day do you have to charge your 1.5 year old phone while being afraid to use it because it gets unbearably hot and almost drains faster than it can be charged? #iOS11.2
Support: Let's get together in DM and take things from there with your iPhone. You can reach us at the link below. https://t.co/GDrqU22YpT | |
3c55e3138832eafbf29b58c756e7892e | Delta | Customer: what’s the reason for the delay of flight 3349 RDU-JFK? ty!
Support: Hi, Rocco! Thanks for reaching out, it appears there's no updated information regarding a delay for that flight, I'm currently showing that aircraft actually departed the gate 3 minutes early. *TJN
Customer: Thanks for the response! My friend is on the flight and she said that they’ve been waiting on the plane, I’m assuming they’ve pushed back but haven’t begun their taxi yet.
Customer: @Delta Here’s the view from the tarmac. https://t.co/s0RZ8hFCmc | |
a73f7d767985a1c54975db2f15b9ac35 | ATVIAssist | Customer: @115765 just won a ranked play game and have been given a 44 min ban for no reason. Sort your shit. Totally unacceptable
Support: Hey there! Can you please send over your platform, gamertag, region, and a detailed description of what happened? Thank you! ^MB | |
b0e563f6359a420813ffadf0a644acec | AmazonHelp | Customer: / @116316 Da hat sich ein kleiner Fehlerteufel eingeschlichen. #FireTablet https://t.co/6EsmN1m413
Support: Hi, vielen Dank für den Hinweis! Magst du dich bitte direkt an die Kollegen vom Geräte-Support wenden: https://t.co/ohyvGrpvrY Diese überprüfen das gerne. :) Lieber Gruß ^SI | |
f73b5ce3dcc5d1afa97e992ff4ed7130 | ChipotleTweets | Customer: i want............................... guac
Customer: hey big head @ChipotleTweets
Support: Hey little head. -Whit
Customer: @263020 Dragged | |
1a01c70712716282b2fb3f6ccf8970a1 | Delta | Customer: ...Flight delayed, forcing missed connection and extra day. How does this happen to the same traveler on the same route two years in a row?
Support: Oh dear. I'm sorry to hear this. We are here to help with rebooking assistance if needed. Please DM your confirmation number for help. *TSL | |
97fd4b0e01ae6f994fef9965d1f466c0 | AskPapaJohns | Customer: whats good @116076 yo pizza delivery is shocking. Been waiting over 2 hour cause they forgot one of our pizzas. Help us out?
Support: We're sorry, Alex. We can openn a complaint for you. Feel free to DM us your contact info and store location. Thanks! | |
9d4fc07a551fd1575ab17641e56d5bb5 | Ask_Spectrum | Customer: Literally cable tv would go out of business if they went to pay as you consume model or service is available model. #Spectrum
Support: Hello, I do apologize for the video issues. Could you please DM us an account number or telephone number? So we can assist you. -BA | |
edc4a8ef13c55753da72722ae67dedd9 | TMobileHelp | Customer: Managed to give @115911 the wrong IMEI number on my trade-in form AND send them the wrong phone, but @TMobileHelp was able to help me out when they really didn't have to do anything. Love this company.
Support: We're so happy we figured this out for you!! :) *TiannahReagor | |
d100365052d9a92a7effb1fe22ad7f02 | ChipotleTweets | Customer: Dear @ChipotleTweets Can we just take a moment to talk about your price raises?
Sincerely,
The broke college kid (loyal customer for $7.80 not $8.56) :(
Support: We had to raise our prices in order to keep serving high-quality food. -Whit | |
bb0d4ce3088f30d61afca51bfc59e74b | VerizonSupport | Customer: Fix your goddamn garbage website. I would like to pay my bill.
Support: Yikes! What message are you getting when you attempt to pay? ^RMD
Customer: The page cannot be displayed because an internal server error has occurred.
Over and over again. Only on bill pay. It's as if, it doesn't want us to pay our bill. Considering your company cannot even change bill due dates, at the very least the website should work.
Support: Does this happen in multiple browsers or after clearing the browser cache and cookies? ^DDD
Customer: Yes. It’s only the pay bill portion of the website. Garbage website.
Support: Thank you. Are you at least able to pay your bill through the My Fios app as an alternative? ^DDD
Customer: Nope. And that's great, because since your company seems to not be able to move bill due dates, it's overdue every single month. "There was an error retrieving your bill. Please try again later". Yet, I can lock in a new rate no problem! Garbage. Website. Get it together.
Support: What message do you gt when you use the app to attempt to access and pay? ^RMD
Customer: the same. cannot retreive bill. internal server error.
Support: Is this also happening on multiple devices? ^RMD
Customer: Yes.
Support: Have you had a chance to call us at 8008374966 to get tht paid while we take a closer look at our website? ^RMD
Customer: You guys can call me so I don't wait on hold.
Support: Please follow and DM us so we can investigate your account. ^DDD | |
a735d387546a141f1b2932a23c166238 | ChipotleTweets | Customer: Can you put #recycle bins for side cups, plastic ware, etc.? The drip irrigation on your H2O cups is 👍🏽. #letsdomoreforearth #saveearthapus @263029
Support: A lot of our restaurants have recycling but there can be limitations in some buildings based on landlords. Check this out to see what we're recycling: https://t.co/ILj7C3eMzo -Whit | |
b0ce2f46831968fb8dcd4fa852e7ce7e | ATVIAssist | Customer: i cant get into a game, it's stuck on the loading screen https://t.co/zPoZpnYwDo
Support: Hey there! Which platform are you on? Can you please clear your console's cache? You can find how to do that here: https://t.co/WvlDqqYZ33 Please only follow the "clear cache" steps. Let me know how this works for you. ^MB | |
d1297fea829d95f6852f4e77bbbccd32 | AppleSupport | Customer: my iPad mini charges to 100% then I unplug it and use it for 30 seconds and it shuts down and says it has no battery
Support: We'd love to help with your iPad mini! Please send us a DM, and we'll investigate this together. https://t.co/GDrqU22YpT | |
706fd05bbeefbfb1730d00292134d7c0 | AmazonHelp | Customer: Tonight I'm helping with the Christmas @115830 order 😺 https://t.co/TnITfSqtqE
Support: Lenny, your delightful feline presence will no doubt guarantee joys on Christmas morning. Happy ordering! ❤️ ^FD
Customer: @115830 Needless to say he has an Amazon Purr-ime account....
Support: Somepawdy is definitely not pro-cat-stinating on Christmas shopping! What is Lenny most excited about this holiday season? 🐱😊🐱 ^KB | |
bdfd16287cd28b9e150870238e266679 | AskLyft | Customer: My lyft driver was high as fuvk this morning. He was all, does it smell like weed in here? Lmao it did
Support: To be immediately connected with our Critical Response Line, click the "Call Me" button and enter your number at https://t.co/93jojKlTCK.
Customer: I ain’t no snitch. | |
5fece118174a5cb5d511c5750406aeeb | AirbnbHelp | Customer: Searched the same San Fran neighbourhood on @115783 on my phone, jims phone, then his laptop.....got 3 different sets of results..... Why oh why @118339
Support: Hi, thank you for writing in about search results. Each guest will see different results when searching based on the preferences they add, their past booking history, and other search criteria. You can learn more here: https://t.co/JTxrrRonWW. We hope this helps. | |
23df267091709e02278d249b1869ae3d | comcastcares | Customer: internet service in Olyphant, PA (18447) has been down all afternoon. Please help.
Support: Oh no! I can definitely take a look at your account to see what is causing the internet service issue. Please send me a DM with the primary name and phone number associated with your account and I will assist from there. Thank you. ~MK | |
582eecdede9f699fb750b90b0f13b5cf | AmazonHelp | Customer: I’d pay extra money for amazon fresh bananas to be packaged how they were before you bought @134608 https://t.co/hHytfcNMC3
Support: I'm sorry the bananas arrived in that condition. Have you contacted us about the packing issue: https://t.co/hApLpMlfHN? If so, what options did we provide? ^KB
Customer: This is now a weekly issue. Maybe I need to try peapod etc if you no longer package properly
Customer: I’ve contacted you once and gotten $5 back. Twice I’ve just tossed them. They used to have cardboard around them when delivered—- that stopped them from getting damaged. Also what happened to color coded handles?
Support: We’re always looking to improve, and would love for our Packaging team to hear about this: https://t.co/MtvPa2Sivn. Thanks for your help! ^ST | |
b616e64af9a52d89278f5ad7f7d06453 | comcastcares | Customer: #mobile_Care internet connection down. Been waiting on a scheduled call for about 3 hours. Can’t get through the xfinity app on phone. Tech on the street working, need home to check my house too.
Support: Oh no, how frustrating! I can definitely assist you with the internet service issue you're experiencing. Please send me a DM with the primary name and phone number associated with your account and we'll go from there. Thank you! ~MK
Customer: 239-248-5309
Support: It looks like that post was still public. I would recommend deleting your last post for security reasons and sending me a direct message. If you need help sending a direct message, please let me know. ~MK | |
deffabe2464f76b44eb8231fdeeb9d1e | SouthwestAir | Customer: Thank you @SouthwestAir for another wonderful flight to Disney. https://t.co/1vg1ZabbrA
Support: Anything for you, Pamela! Your love means the world to us, and we truly appreciate every opportunity to have you onboard! ^KM | |
b132eadc5bfa7ba84d4a43354a83e3b7 | Delta | Customer: Hey @Delta what’s the point of offering one carry one if you have to check it every single time. Multiple overhead storage open, inconvenient experiences. #annoyed
Support: ...flights. We attempt to make a decision that positively impacts all passengers. I'm sorry for your frustration regarding this process. *ACJ 2/2
Support: Jennifer, gate checking bags is typically required when flights are full. Proactively requesting this may sometimes result in available overhead bin space but avoids delayed flight departure. We do this to maintain on-time departures to accommodate things like connecting... 1/2 | |
b36bc2ba21baa79340faaf7dfabae66d | Delta | Customer: Gotta be the most pathetic airline service I've ever seen by @Delta . Delay your own flight into Atlanta. Close my connecting flight gate 10-15 minutes early. Top it off by giving a seat request for the next flight out. Fantastic.
Support: Apologies for the delays and the inconveniences. *ACJ | |
8178e089c57c85d152187a721902f1cd | GWRHelp | Customer: BOTH trains I've been on today, to & from #Paddington, over 10 hours apart, have been delayed. Currently waiting for a driver.
Customer: Is this a joke? Why is it so hard to make the trains run on time? Reading to Paddington is a 30 minute trip. This morning took over an hour!
Support: Sorry for the delay, Lauren. You can claim compensation here: https://t.co/kZncdam7bx - Jordan | |
eba282ebf6a60f7b85d59fb6ed9bc069 | AppleSupport | Customer: Hey @AppleSupport 3/4 of these aren't news.
I choose my own music, I'd like to choose my own news sources. Thanks https://t.co/zUbfPEfGgq
Support: Personalize your news by following or disliking topics and channels in the News app with these steps: https://t.co/oTuaMqVI3r
Customer: I'd still prefer option to unsubscribe completely.
Support: We completely understand your concerns. To cancel subscriptions in the News application, check out: https://t.co/1GSuVbFTZA
You can also use the information within the previous article we provided as well.
Customer: Here's my news application. Why are there any stories in the news widget at all? https://t.co/IZOwUfPJrh
Support: The News Widget is so you can get timely information. Let's see what we can do about the News app. To start, we'd like to ask that you force quit the News app and then relaunch it: https://t.co/RqqIctrDWV
DM us back the results, please. https://t.co/GDrqU22YpT | |
8c3c57d618867a898c842c1b102d4974 | AmericanAir | Customer: can I check a carry-on for free?
Support: We'll gladly take a look at your options for you. Please DM your record locator. | |
c2bdd918fba9dcb6872165eb2a6fc194 | ATVIAssist | Customer: @115765 Any idea what this means or why our lobby is randomly kicked? You guys running servers from WW2 https://t.co/k0VRMXpLfP
Support: Hiya! Apologies this error came up. Let's try out a few steps - Please do a cache clear - https://t.co/WvlDqqYZ33 & restarting your router & modem by unplugging them for about 5-10 minutes. After, if the issue persists please do an uninstall and reinstall. ^AM
Customer: @263371 I cannot enter prestige on Zombies!
My platform is PS4, and still happening right now! | |
eea0075ce5c4500fa97049aa48e4e5b7 | Delta | Customer: hi, I’m trying to get on standby for an earlier flight home. Can you assist?
Support: Hello, there. Pls follow/DM your confirmation or ticket number to take a look. *AFM https://t.co/6iDGBJAc2m | |
6dc370852b1b9d7fbc7ecd6a1e89e18c | SouthwestAir | Customer: WOW again! Please give my big thanks to Lisa @ PHL check in. I am so grateful for the pre-board on this flight. Tell her my back is much happier now, too! #bestcustomerservice #pleasestartflyingtoKnoxville
Support: We're always happy to help in any way! We hope you enjoyed the ride onboard and look forward to sharing the skies with you again in the future. ^TL | |
d8e19bb2c3dd2ea3c76a45f9de444cd5 | AppleSupport | Customer: Winter, the time of year when fraking Touch ID Stops working @AppleSupport https://t.co/9eFO3uS40u
Support: Thank you for reaching out about Touch ID. To help us better understand the behavior that you're experiencing, we'd like to learn more about which device you use Touch ID with, what OS version that device has installed, and what specific symptoms you're encountering. | |
54bf974bb91e07556ebb8bc5911e5954 | AppleSupport | Customer: hi, my iphone x is on voice over for what ever reason and the screen is black and it won't let me do anything its just the pitch black screen and the voice over saying "zero values entered" or something like that - help me pls
Support: Thank you for reaching out to us! We know how important it is to have your device working as expected, and we’ll do everything we can to help you out with this. Can you tell us how long you have been having this issue in DM? We'll continue from there. https://t.co/GDrqU22YpT | |
556e11ee29aced5dea420c8197f54e83 | TMobileHelp | Customer: on the phone for hours with customer service. Not getting any help. Who can help?
Support: We can help Shari! Send us a DM with the details, we've got you! *KittyG | |
6a194723c085d4a17fea9ac7e29b9c06 | AmazonHelp | Customer: Also it would be nice to have an "end chat" button so that when I get an incompetent customer service rep that I could get another one @AmazonHelp
Support: I'm sorry for the poor experience! Without sharing account details would you care to tell us what happened? We'd like to help as much as we can! ^GM | |
cb91f5482f166368e8807395cc1646cb | AppleSupport | Customer: In MacOS High Sierra (with the latest update), some program icons (such as Microsoft office programs or IntelliJ Idea, etc) are shown as generic application icons (like the one in the attachment). https://t.co/cph5oqTPLt
Support: We want to be sure everything's working as it should after an update. Check out this article about restarting in safe mode: https://t.co/PQ4LSYhUTY and then restart normally after that. | |
2f4a8f16243dbe1d80b4e281426f94a0 | Uber_Support | Customer: hey I used a referral code but don't seem to have the credit applied to my account
Support: Here to help! Send us a note here https://t.co/O1dsjntprg so we can further assist. | |
ecda997974bc0fb425151178e0d650e5 | ATVIAssist | Customer: I thought the whole concept of the first season is to get an accurate gage on skill. But more often then not I'm getting placed in teams of three, being placed with teammates forcing me to go 20-5 in S&D and coming out with the L. Taking place why'll my rank is 2100.
Support: Hey there! Please leave all feedback/suggestions here: https://t.co/vsdoHVmXuf All serious suggestions are greatly appreciated, and changes have been implemented based on valuable community input like yours. ^MB | |
91838e7bb0c780110e226701b9a79dac | AmericanAir | Customer: used VIP pass to upgrade on #36 on 11/29 from DFW to Madrid; Preorder meal was not available — a waste of an upgrade with poor customer service; I ? Weather return trip will have my preordered meal?
Support: We always want every part of your trip with us to be excellent and would be happy to help you hear with your meal. We'll meet you in DMs. | |
d6d46498e46cd140dcf56b8e3f77173f | comcastcares | Customer: I paid $407 on 10/29, they took $199 out of my account last Monday and now they are asking for $346?? @116136 can go straight to hell and burn there.
Support: Hi there. Please send me a DM with your name, phone number, and address so I can take a closer look at the billing concerns. -EW
Customer: Last time I sent a DM, NOTHING was done ✋🏾 | |
3c0f7b6cd8fc7943730dfdccd6bb50cf | AskPapaJohns | Customer: I’m still mad y’all gave me cold chicken on my pizza last night 🙄😩
Support: We're sorry to hear this! Feel free to DM us your contact info and store address. We can open a complaint for you. | |
ce8e78c684a1b4b0b74003dcccf38de3 | Uber_Support | Customer: So @115873 why does it take so long to review wrongful claims but @115879 handles it in an hour or so?
Support: Here to help! Please send us a DM with your email address so our team can connect. | |
c3ef877114d2eec7c8a1785c752a10d3 | Delta | Customer: My trusty companion who has flown over a million miles on @Delta with me @21279 #Seat1A #DL1863 #2MillionMiler https://t.co/Z9s9zd9U24
Support: Hi, Ron and Snoopy! 👋 *HYC | |
967611ccfbf7999f329a09c6812a82f4 | AskPapaJohns | Customer: is 2.5 hours and counting normal delivery time?
Support: We're sorry your order is late! Please DM us your contact info and store address. | |
c00d1795b8f7411d9989ffc729dab7f9 | comcastcares | Customer: is rapidly losing a potential @115900 customer as I have to create a username and password, to sign in, to then get called by a customer service rep??? I just want to call and get answers
Support: I do apologize for the troubles and inconvenience. Please DM your account details and I will look into this for you. ~RD | |
790680c7de1883ea13b3cb5aa951ca0d | AmazonHelp | Customer: Continuing the saga of the lost @115821 package. They don't know where it is, and they can't replace my full order. They offered me a $5 certificate for losing my order. I just wanted what I paid for, Amazon.
Support: Your expectation is not unreasonable Kevin. Was the item ordered sold by Amazon, or was it shipped by one of our third party sellers. The product detail will provide you that information from here: https://t.co/Y5jpI9gRhE ^CH | |
d617015c0e46bf9afeacf41ef1ffd646 | Ask_Spectrum | Customer: My Spectrum connection has been dropping once per day, sometimes for up to an hour, for weeks now. My job requires the internet to be active at my house. I can't switch providers in my area. And @141006 wants to give them more power.
Support: Hello, I do apologize for the internet issues. Could you please DM us an account number or telephone number? So we can assist you. -BA
Customer: Thanks but no thanks, I already went through your robocall system. Of course I'm sure it'll go down again in the next 24 hours to prevent me from working again.
Support: If you do change your mind. And would like us to look into this, please DM us. -BA
Customer: @263066 If you insist on helping, you could contact the FCC and tell them you support net neutrality since the Charter Spectrum CEO's latest comment stated the FCC’s plan would “spur investment in and the deployment of the next generation of broadband.” That's not very helpful. | |
a792cdce927392c6747c58ba688a8072 | sprintcare | Customer: Man for real fuck @115714 and this shitty service
Support: Hey! What's happening? This comment concern us. Send us a DM giving us more details about what makes you feel this way. - CE https://t.co/rMApsV8PQY | |
e1dadd2fb33454e5f5e802b922c56b80 | AmazonHelp | Customer: being a prime member, it's really upsetting to experience terrible delivery service from #Amazon who leave packages unattended in the lobby and say it's "DELIVERED" when they actually are not! And then say they can't help!
ARE YOU KIDDING ME???
Support: I'm so sorry for the poor experience you've had with us! Without sharing account or order details, will you tell us a little more about what happened? ^DW
Customer: I live in Parkmerced (SF) where carriers leave packages unattended in the lobby even after many printed notices there to NOT TO DO THAT!
I ordered three items under #AmazonPrime to be delivered by Wednesday, and it says delivered but I haven't received them. WHAT TO DO?
Support: I definitely respect your concern, Karan. To confirm, is a specific carrier leaving these packages unattended? Please review your order here: https://t.co/Y5jpI9gRhE and let us know! ^FD
Customer: YES! #UPS is the only carrier leaving the packages in the lobby unattended.
Neither #USPS nor #FedEx does that, and I really appreciate them for that!
And then, when packages get lost or aren't even delivered, Amazon Reps say we can't help you because it says DELIVERED. #notcool | |
7d10259aa15ab7f8fe9578b0b1cf822e | ATVIAssist | Customer: @116698 it would be nice if you made a general effort to fix the spectating glitch at start of matches. Shouldn't have to sit there for a good min watching everyone else spawn in and play
Support: Hey there! The team is aware of this issue and working as fast as possible to resolve it. I truly apologize for the inconvenience. ^AM
Customer: Copy that. Thanks for responding fairly quick even though my original tweet wasn't @ u. |
Subsets and Splits