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42a10df371e723f0dfc999c3557ec5fc | Ask_Spectrum | Customer: Cannot wait to get rid of this ass internet service @115955 and get my new service tomorrow
Support: My apologies for any issues you're currently having. I'd be happy to help anyway we can. Please DM your service phone number or account number so we can access your account. ^RR | |
d986274c37d0dbfbb25c24d0672a0da2 | sprintcare | Customer: Never any help. Sprint by far has the worst customer service of all time. Can’t wait to switch. @115714
Support: Orlando Chamorro this concerns us. We value you as a Sprint customer and we don't want to loose you. Please send us a direct message and let us know what's going on so we can work to resolve this for you. | |
7eb3481e66282d848494b0854f524793 | ATVIAssist | Customer: hello, i see this on WW2 Can you do something ? https://t.co/aHZnF3UkY0
Support: I understand coming across these players can be upsetting. Please report any player violating the enforcement policies as the enforcement team handles all reports in the order they're received. If any violation is noticed, appropriate action will follow. ^AM | |
985b6b484ce8ee341b1dde0fa4967e77 | VirginTrains | Customer: Had a good experience with yourselves today despite the disruption but after upgrading to 1st, couldn't take advantage of food or snacks. None of it dairy free ☹️
Support: Sorry to hear that, Liv! We'll be sure to feed this back to our Catering team ^KS | |
ae99a850ad50d8ce3903a3e86c9c518f | AmazonHelp | Customer: preciso de ajudaaa
Support: Olá Shirley! Me diga, como podemos lhe assistir? ^HC
Customer: Já consegui 😂 mas pergunta, livros comprados por lojas separaras tem a mesma política de troca e devolução?
Support: Ah, que bom! Shirley, você pode conferir as nossas políticas de devolução aqui: https://t.co/wJp4gR8pkJ ^CR | |
61e74cb43748d19b92cd56cad1b05279 | ATVIAssist | Customer: Just finished watching @22975 on @116602 and I have one question: Why has @115766 not made the carousel scene in the last episode a map with Frank Castle as an add on character? Can we get this included with the next update please? https://t.co/HJw4MsbIU0
Support: Dude! That would be so cool, such a good show. :D Here, I welcome your feedback and suggestions here - https://t.co/CBfCANSnKt I appreciate your input and time on this. Thanks! ^AM | |
6006e6fe525483c2ea80d1d301edbaa1 | AppleSupport | Customer: has the force restart on iPhone 8 changed with iOS 11.2 update as tap vol up tap vol down then hold power button just bring up slide to shut down now!
Support: These are the correct steps. Have you restarted your iPhone 8 normally, then attempted these steps again?
Customer: Yes. Same result! Yet another problem.
Support: Reach out via DM using the link below and let us know what behavior is prompting you to need to force restart your iPhone. https://t.co/GDrqU22YpT | |
6f892a9196e6f893865a41a527f8df45 | ChipotleTweets | Customer: Just waisted my time in line at @ChipotleTweets for me to get to the front of the line to find that they were out of tortillas, black beans, brown rice, CHIPS and sofritas 😒#how
Support: Oh my gosh, that's disappointing. Which restaurant did you visit? -Whit
Customer: The one at Lenox mall
Customer: @ChipotleTweets it’s always lenox. 🙄
Customer: @ChipotleTweets Spent half my break in line 🤦🏾♀️ | |
01f8c2a6f42eecb764926c42d6503eda | AppleSupport | Customer: I love when my fucking new phone just turns into a paper weight and is just a black frozen dead screen FUCK @115858 honestly
Support: Hello there. We can help. Are you able to power on the iPhone? Send us a DM? https://t.co/GDrqU22YpT | |
6fce964eea7483460814faf21d37d003 | Delta | Customer: can you help with my husband’s points from a recent trip?? Have not been processed yet.
Support: Hi Jennifer, can you please DM me your husbands SkyMiles and ticket number and I'll be happy to look into your request. Thank you. *TMB
Customer: Received seat upgrade credit but not regular portion ticket upgrade
Customer: https://t.co/LypjtxYSyT
Customer: https://t.co/5dyiz5SnZy
Customer: Sky miles 2367362726 ticket #0068677812716 said “activity not eligible for mileage credit” but should have been.
Support: Thank you, please allow me a few moments to look into your request. *TMB
Support: Hi Jennifer, I'm still looking into your request. Thank you for your patience. *TMB
Support: Thank you. *TMB
Support: Jennifer, I've resubmitted the ticket to our SkyMiles department for retro credit. Please allow 7 days for the mileage credit to be added to your husband's account. Thank you. *TMB
Customer: You are the best!!! We love Delta!! | |
067fb5892f5314c3aa4a8638c697798e | ATVIAssist | Customer: when is parties Being enabled for rank play?
Support: Hey there, please refer here for more information https://t.co/VHp1xmyKDB Thanks! ^AM | |
a8c4f79088c3cd57beb157c919aeadf2 | SouthwestAir | Customer: beautiful take-off from Denver yesterday. https://t.co/ju8CDsjJ6r
Support: We love sharing the skies with you! Can't wait for our next adventure together soon. ^SL | |
6038944d6516a3b84b6ec7e04f8f633e | comcastcares | Customer: #mobile_Care when will the Venice outage be resolved. Picked up new box and have killed the day trying to connect
Support: Hello please DM your full address and name on your account and I will look into this for you. ~RD | |
61a1dcb1cd4a419803917af7c69363d5 | NikeSupport | Customer: Can you allow us to add photos of our registered shoes please?
Support: We value your feedback and will be sure to pass it over to our team. Let us know if we can assist with anything else. | |
066098b4e15d5693c4ddef4f54383278 | Uber_Support | Customer: trying to track down a lost item during my last ride and y’all have been 0 help. Thanks
Support: Here to help! Send us a note via https://t.co/oY5vj3NqP3 so we can assist. | |
b44965b09da52c871b85ddc57e77e36d | AppleSupport | Customer: if I ‘erase all settings and data’ from my iPhone 6S+ does it remove it from my iCloud/tunes account? It’s no longer visible on my find iPhone but if I switch it back on my new iPhone X pops up with a window saying do I want to setup iPhone with my iTunes account???
Support: Great question. While erasing your iPhone 6S Plus would remove the iTunes Store account from the device, it will not remove the iCloud account associated with the device. You'll need to sign out of iCloud prior to erasing to do so. | |
6341b7c3b0a72e0f3f277633c6d0599b | AmazonHelp | Customer: Wow are you kidding me?! Amazon Logistics was delivering a $2 cable to me today. I wasn't home so rather than leave it at the door per account delivery instructions, they kept it. For a $2 item! Really considering dropping prime (9 year member), they're just being stupid now...
Support: We'd like to help with this if we may! I'd like to have a Logistics Specialists personally investigate and address this. Please, provide us with your details securely here: https://t.co/Zg98XKBSGa ^JE | |
1d30eead068303996ca8196efacf00e8 | VerizonSupport | Customer: recently moved to a location where FIOS service is not offered. However not able to change the address on my FIOS account to the new one for any communication purpose. Please help
Support: Please follow and DM @VerizonSupport so we can get this cared for. ^RMD | |
ba2c0ca744255859c83dd754ef3035e4 | Delta | Customer: I’ve been in Pittsburg all weekend for work, we ended early and I’m trying to fly out on 5:45. I’m booked on the 6:45, hoping arrive early and have a little Sunday without paying $75 change fee!!? The flight before us is wide open! Doesn’t make sense!
Support: Sorry to hear about your disappointment with our Same Day Travel policy, Matt. That is never our goal. I'll be sure to share it with our Leadership Team. *AOS | |
1a85c30c093debdbd873d23bcc8d2d92 | UPSHelp | Customer: I dropped $300 for 2 pairs of @21327 boots I liked just for my package to get lost in transit by @115817 & for Ugg customer service to tell me I'm shit outta luck & there's nothing they can do.
A company w/ that kinda policy is one I'll never help support again.
Support: I am very sorry for the delay on your delivery. At this time we experiencing excessive amounts of holiday volume, however I can assure you that we are making every effort to deliver packages and your shipment is not lost. ^AM https://t.co/wKJHDXWGRQ
Customer: @263313 This is most likely a lie. They aren't making an effort to deliver when there are deliveries on sat or sun. The packages are just sitting in a warehouse. Release my package to me. #UPSFails #NeverShipWithUPS | |
69d0418ff523e27a6fed76de3b124a07 | ChipotleTweets | Customer: I just bought some chips and queso, and one of the chips is moldy😭😭😭😭 @ChipotleTweets
Support: Please tell us more here: https://t.co/sWY5An8xLe -Whit | |
9f8f09ad9fa0b67ac5057a5fb8de3c79 | AppleSupport | Customer: Anyone else out there have the @115858 AirPods? Do yalls sound like crap? Get pretty crackle-y when using with phone and not the best when listening to music...???
Support: Hello there. We'd love to offer some assistance with your AirPods and the sound quality. You mentioned this is an issue when using them with a phone, but do they work well on other devices? Send us a DM, and we'll take a look. https://t.co/GDrqU22YpT | |
55ba6d5ffda4b97a7f1ff190a9ebd524 | AmericanAir | Customer: #fail Why do I have status and get a special tag on my bag when it never comes out first and I have a connecting flight internationally
Support: Our team does all possible to get Priority bags first. We never mean to upset you, and appreciate your loyalty. | |
7d3d82c29720a5cb8824d02529389ab5 | GWRHelp | Customer: It would have been nice to have been told by the train announcer that there was a change in that the train terminanted at Reading instead of Paddington. Like these people get paid to provide passengers with updates?
Customer: Sorry for seeming a little bit angsty but Ive had a hell of a journey this evening. I was on the 18.54 train out of Evesham. This was the thing that really got to me more than any delays.
Support: Sorry to hear this, Harry. We recognise this information is important for customers to plan there journeys. - Jordan
Customer: Its also essential for people who arent that confident as train travellers. I for one can suffer from travel anxiety when incidents and uncertainty occurs
Support: Sometimes the Train Manager is liaising with the Signaller and Control and should update with information, sorry this was not case. - Jordan
Customer: @263117 With two paper cups and a piece of string. | |
9feadb6650a6a8bd9052765316cf2082 | SouthwestAir | Customer: Flight of a LOT of connecting passengers on WN3750 all hoping that y'all are communicating WELL about these weather delays. BWI (WN3151), ORD, LAX, etc. all with passengers who need planes held in HOU 10-15 min. Talk well, gate agents!!
Support: Hey, Zach! While we're unable to guarantee these flights will be held, our Gate Agents are happy and ready to assist should there be any missed connections. ^MR | |
5e92a9178acb210af3b168f48205cb3b | sainsburys | Customer: sent you a DM, please let me have an update, thanks :)
Support: Hi Lianne, we would require for you to call the number provided. Chris. | |
9d4d12923338f6cfac713c39b6599921 | Uber_Support | Customer: Hi @115873 can you tell your drivers that trans people exist so I can take one single ride without a driver saying I'm the first girl named Eli they've met?
Support: We take this very seriously. Please send us a DM with your email address so we can connect ASAP. | |
a6af7f4b68529461809cbf2c8fad74cc | XboxSupport | Customer: I can not get online, when I check my network status I get this. https://t.co/S0XrQMThCe
Support: Hi there! Thanks for reaching out to us. Let's follow these steps to fix that Teredo error: https://t.co/XQI5vx1Sjt ^CO | |
3a3ac20f73f8edf7c7340aad9856fc3e | AmazonHelp | Customer: must be a busy time I've had 3 separate parcels dispatched over the weekend yet none have made it to designated delivery address 30 mins from depot ???
Support: I'm sorry for the wait! Did we miss the delivery date in the confirmation e-mail? You can check here: https://t.co/j1QJHdRkHs ^BH
Customer: No I received emails for all 3 parcels to say they were out for delivery
Support: Sorry for the wait. We continue deliveries through to 21:00. Please keep us informed of when your parcels arrive. Thanks! ^DO | |
41a43f15d22350a6f7a107595154f7d4 | Kimpton | Customer: Proudly wearing my @Kimpton wine shirt and taking in the view of Palm Springs from our balcony at the Rowan. #palmsprings #rowanpalmsprings #ilovekimpton #kimptonlove #kimpton #kimptonrowan #whataview https://t.co/Diu6aRsEuB
Support: Way to take the time to stop and smell the rosé, Michael. (Figuratively speaking.) | |
7e466e450f70923dfb19df7a01c94666 | Uber_Support | Customer: update: i texted and called the driver and after 20 minutes of not hearing back i had to pay money to cancel the ride that was never gonna show up and now i'm late for work!!!!! thanks a lot @115873 @Uber_Support https://t.co/XysHu2YTdW
Support: Here to help. Send us a note at https://t.co/593jusCquh so our team can connect. | |
d0668b790a5448aa1e5050913802c903 | Uber_Support | Customer: Not in the zone for @115877 either. Why waste your time if you only deliver to no one @Uber_Support https://t.co/3H74Sq5w5n
Support: Here to help! Kindly send us your email address together with additional details regarding your concern via DM so that our team can assist.
Customer: I mean it's pretty simple, actually enable the service for my city instead of the deer and outer suburbia
Support: We really want to help! Please confirm your email address or phone number through direct message so we can further assist. | |
34594650f6de33051be0f88ae04e0e4f | SouthwestAir | Customer: Thanks @SouthwestAir! Received $123 credit for changing to cheaper flight. No communication that credit was about to expire, and when I tried to book a flight was told that since 1 year had passed 5 days ago I would have to pay $100 to reinstate credit! Bad customer service!!!
Support: Hi, Aaron. We're sorry to hear of any miscommunication regarding our change policies. If you'd like us to clarify any of the specifics, feel free to DM us your confirmation number. Thanks! ^AS | |
8376e1608e6390eb57e9b8d78f300998 | ChipotleTweets | Customer: Did anyone else notice the price of chicken went up @ChipotleTweets
Support: Sometimes we have to raise our prices to keep up with the cost of food. -Whit
Customer: The food is so good I didn’t even realize I was paying more. Raise the prices more I’m still going to give you my money!🤷🏻♂️
Support: Well, we're glad we get to keep on seeing you! Thanks for the love. -Whit | |
471ae1b63f966445910e3d815608933b | TMobileHelp | Customer: My phone just started doing this!?! Any suggestions? https://t.co/KWP9pxhI0o
Support: These phones are so expensive! The least they could do is send a multimedia message for us! No worries! I am a tech genius and would be happy to help! Send me a DM and we will get this done together! https://t.co/zthtntYav7 #MagentaFamilySticksTogether *ChelseaMischek | |
53377b9e325175544463259665e5d4cb | AmazonHelp | Customer: Think @115830 must be suffering from their own deals. They tell me one item has been delivered when it hasn't, and another on that was guaranteed to be delivered today hasn't shown up either. Having problems? :-/
Support: Hello David, I'm so sorry for the delay in your parcels! We'd like to look into this for you! When you see these delays, do you see a trend in the carrier? ^AR
Customer: I'm not certain, so I don't want to blame anyone! But one of the issues definitely wasn't down to the carrier anyway; one package was supposed to contain two items, but only one was there. My account says I've received the entire order, but I haven't. :-/
Support: I can certainly understand where you're coming from, and I can see the raise for concern! We'd like to go over available options with you at your nearest convenience. Would you please reach out to us here: https://t.co/oGDklGgbCZ? ^GM | |
6cb47dcc5686cbb1630dd77485d4ec05 | AmazonHelp | Customer: you should have less wasteful packaging when people schedule a time for delivery that they indicate they’ll be home — don’t need all the waste if we can handle it right away.
Support: Thank you for reaching out today! We'd love to record your packaging feedback. When you have a moment, please submit your feedback using the steps here: https://t.co/03YaNaEuZe ^JS | |
9e5246e81ccc79f09d6ca95b72d5e96f | AmericanAir | Customer: Dear @AmericanAir – what is the best way to submit a concern about a gate agent?
Support: We'd be happy to help you here, Laura. Please follow and DM your record locator and details. | |
21fcaea5cdbb7c1c737ddd677e8ff6bb | Uber_Support | Customer: I lost my bag while traveling with @115873. Could you please connect me with the driver. Here is detail. Booking from email ID __email__ and mobile number +91-7042294340.
also, date of journey 30th November 2017 https://t.co/N4nrLkDO7K
Support: Our team has recently responded via email. Please reply there if you have additional questions!
Customer: could you please forward that reply to __email__ or contact me +91-8876058043 | |
5845667c8ab9ec06f6706188709d7bd9 | AmericanAir | Customer: Big thanks to @AmericanAir for having @144144 by @263176. I think I finally convinced my boss on a transatlantic flight that the struggle of 100-mile-weeks during training is real. https://t.co/8GMCDvW2BY
Support: We're glad we could help and that you're enjoying our flicks on board! | |
48e8f429f76819b0ce22ea72c9de687f | VirginTrains | Customer: will the 12:47 from liverpool lime street to euston still be running? or delayed?
Support: We're expecting to run a normal service tomorrow. We'd still advise checking your journey here before you travel https://t.co/AQMmjlGQBJ ^KS
Customer: Ok thank you! | |
130c1e87d30cf1b220b50ee8e727aec0 | AmazonHelp | Customer: koennen Sie mir sagen wann diese Artikel wieder verfuegbar sein wird?
https://t.co/j2SKBQPLmK
Support: Hi, sobald uns hier Informationen vorliegen, wird die Artikelseite entsprechend aktualisiert. Gruß ^MI | |
37542c2f57c97a36ac19000b36c5f255 | SouthwestAir | Customer: Would you be willing to let a 55 pound dog be a passenger? He’s the best guy! We can’t find a dog sitter for him! Please help!
Support: We'd love to have your furry friend onboard, but they would need to fit inside a pet carrier. You can find more information here: https://t.co/wgOwh9wW3v ^TL | |
0840e17fb0083c014f4b702564eb0b9a | SouthwestAir | Customer: how do you get to have TSA precheck on your flights??
Support: Hi Aimee! Pre Check is administered by the TSA. Please see the following link for more information: https://t.co/9YbB9xH366. ^MA | |
3bd5c4eadc30136d08c33ec1e5af026c | Ask_Spectrum | Customer: I swear @175 has the shittiest service. A little baby wind hits and it acts like a bitch but y'all got the nerve to up prices on people without them knowing. The whole valley has an issue with your service. Get your shit together...
Support: My apologies for any issues you're currently having. I'd be happy to help anyway we can. Please DM your service phone number or account number so we can access your account. ^RR | |
34c1014e590dccced8c7d6f06d260073 | ChipotleTweets | Customer: I️ just wanted to let you know I️ am highly disappointed in my local chipotle that ran out of guacamole. What’s the point of eating a burrito without any guac? Pointless. That’s what.
Support: You're right, a guacless burrito isn't nearly as good one with guac. Which restaurant did you visit? I'll reach out to our team. -Whit | |
1721d5856ba52ca072395edf6a546a86 | AmazonHelp | Customer: i love how i ordered something on Thursday, paid for 2-day shipping, and it still isn’t here, on a Sunday, 4 days later.
Support: Sorry to hear that! Have we missed the delivery date provided at the time of checkout and on the order confirmation email? ^CH
Customer: yeah, and it says it’s expected today but i highly doubt that’s going to happen since it’s Sunday
Support: Deliveries occur until 8PM to ensure we keep our delivery promise. We do try to let you know if anything changes. What does the current tracking indicate here: https://t.co/Y5jpI9gRhE? Please let us know, Carson! ^FD
Customer: current tracking says it’s expected tonight at 8 but it’s not out for delivery yet
Support: Please allow until the time listed for delivery and keep us posted. ^QJ
Customer: it’s Sunday, it’s not coming. | |
5b09c9671e5b1bbea8f892a5e82e807b | GWRHelp | Customer: why are ontrain announcements rarely audible? multiple complaints, no improvement. eg 15.30 Swindon to BTM today
Support: Hello. Which carriage did you travel in please? - Jordan | |
4897efc9e0d671aa67e5fc491cbb48b5 | Ask_Spectrum | Customer: What is going on? I have a 500ms ping to servers and only 1mbit down.
Support: My apologies for the internet issues you are seeing there Lawrence. If you can DM me and provide me with the full address, phone number and/or account number I would be glad to look into that for you. ^TV | |
e2c82a9dbd56db4cc209a6ca623e58e3 | AmazonHelp | Customer: hi, I ordered and item and I have received 2 but they have come from separate places? Is there any chance u could explain what’s happened?
Support: Sure Lia! We have many fulfillment centers where we house our inventory. In the odd chance that a customer such as yourself orders multiple items that are not stored in the same warehouse, we will ship from multiple sites. I hope this answers your question! ^JD
Customer: No, I have recieved the exact same item twice but from different places. I ordered it from the market place and recieved it but now have recieved it again but in amazon packaging not an independent marketplace packaging
Support: Since we don't have access to your account or orders via Twitter, and don't take personal information over social media, it would be tough to say. Please phone or chat with us so we can review with you here: https://t.co/JzP7hlA23B ^AN | |
ddb9e5221c32f689b2c8ffd42481fd29 | AmericanAir | Customer: hey there, may I please have an upgrade on my flight. It would cheer me up a whole lot.
Thanks and remember, you're my favorite airline x
Support: We can see how much it would cost to upgrade you is you DM us your record locator. | |
2c3c0ed3b8bd4d35ed11dbd11c1fbcea | AmazonHelp | Customer: Primera vez pidiendo en @116875 ❤️, no me falles por favor 🙏🏼🙊
Support: ¡Hola, Mariel! ¡Gracias por elegirnos! :D Dime, ¿qué compraste? 🤔 ^CR
Customer: @262959 Ojalá no te fallen. Yo hice 2 compras y después no pude hacer ni una más. Pésima atención.
Customer: @AmazonHelp En serio??? 😱😱😱por qué? Qué pasó? | |
3eeb721476b7a3b7046f179ef16a7db0 | VirginTrains | Customer: : I booked a ticket on the tube going to the wrong station... i want to go to old street but the ticket i booked goes to fenchurch. does it matter? if i have to pick up a ticket at a fastticket macine for the tube can't i go to any station as long as it's paid for?
Support: Hi Dakota, they're both in zone 1, so you'll be fine with yourtube ticket ^KS | |
f03b67d82e92768d7b364b62d38c2ad7 | SpotifyCares | Customer: My in-laws bought a gift card at Best Buy to give premium for family to my family. Only after scratching the code off, I realized that Spotify does not allow gift cards to be redeemed for the family version. What a joke. Totally taking advantage. Good by Spotify.
Support: Hi Tyler, help's here! Can you DM us your account's email address? We'll take a look backstage /DV https://t.co/ldFdZRiNAt | |
cac36319ccca39378e70205353effe58 | XboxSupport | Customer: Someone must have hit me with real life "confusion" effects. I'm at 91% complete, yet I never earned 1 achievement through the game. What's happened? Feel like I've tried every profile and game related possible fix. https://t.co/apSpqAiNyc
Support: Hi there! That's certainly strange, is anyone using your account for game sharing? ^CO | |
ed5e8efc97e8c7bbf33417475189fed5 | AmazonHelp | Customer: Bonjour @132988 et @115821, on a volé un colissimo déposé en boîte aux lettres et c est l un de vos livreurs.existe-t-il un moyen de savoir quelle société est passé livrer dans mon immeuble le 30/11.merci d avance
Support: Bonsoir, désolée pour cela, est-ce qu'il s'agissait d'une livraison d'une commande Amazon je vous prie ?
^KE
Customer: J aimerais savoir si un livreur Amazon est passé dans la journée du 30/11 dans mon immeuble.ils ont la clé des boites aux lettres et mon colis a disparu après 10h de ma boîte aux lettres...
Support: Attendiez-vous une livraison à cette date de la part d'Amazon s'il vous plaît? ^BR
Customer: Non pas moi personnellement je veux juste savoir si un de vos livreurs a livré à mon adresse.
Support: Nous ne pourrons pas vérifier cette information, vu que vous n’avez pas eu de livraison de la part d’Amazon ce jour-là.
^MD | |
5922ffb773e9dd306ef3cd0e6e04e50c | TMobileHelp | Customer: why do y’all keep giving me refurbished replacement phones that’s so dumb cause all of them broke
Support: Hey Ty, we definitely want to make sure you have a working phone. Send us a DM and we can help! *KittyG | |
46d02e439696fbf0ebd1438990c469a3 | SouthwestAir | Customer: Sad to be leaving Chicago. Thank you @SouthwestAir @28089 Chicago Loop for another memorable trip #thecoconut https://t.co/4pzJqzwj3w
Support: Always a pleasure seeing you two onboard with us. Have a great flight! ^MA | |
c43b41fed3cba357ce91a098f92a587b | Uber_Support | Customer: do you deliver to the door?
Support: Here to help! Contact us via https://t.co/NcKEnQDmxQ so our team can further assist. | |
cd752bca45b2948aa337ea833d1189f7 | Ask_Spectrum | Customer: My internet connection is crazy slow. Should be around 60 mbps. This speed test was run from a computer wired to the router. https://t.co/ANMCsDk9Fx
Support: My apologies for any issues you're currently having. I'd be happy to help anyway we can. Please DM your service phone number or account number so we can access your account. ^RR | |
7fc3555982e7223facf7d0440420ec5b | comcastcares | Customer: #mobile_CareXI internet seems to be out in Katy, TX 77449 storms?
Support: Can you please DM us the phone number and address on the account so we can look into this? -FRL | |
1f8494d91f8ed79e57afa57263807500 | AmazonHelp | Customer: I have not received an order. It’s 2 weeks late and I’m having no luck with contacting the seller. Can you help please?
Support: I'm sorry you haven't received the order! Have you tried filing an A-to-z Guarantee claim: https://t.co/Q8zQdS1rjb ? ^DD | |
1ee780995b2f363367af5573ac15aae7 | Ask_Spectrum | Customer: Never get spectrum internet... shits so trash
Support: My apologies for any issues you're currently having. I'd be happy to help anyway we can. Please DM your service phone number or account number so we can access your account. ^RR | |
fa993f3aeac1ae5d868698bc85fec1f6 | VirginTrains | Customer: Hi there - does the automatic Delay Repay apply to tickets bought via https://t.co/FkPgbmxeCP?
Support: Hi Francis, it's only valid on Advance tickets purchased via our app or website ^KS
Customer: Ta for the reply. One further Q - I bought an advance single for two adults but my partner didn't keep their ticket. As they're from the same order, will providing mine online suffice for the full refund or will I only get a refund for the ticket I have and can take a photo of?
Support: We'd need to see proof of purchase, do you have a confirmation email with the 2 tickets and booking reference? ^KS
Customer: I do indeed have the confirmation email. The only thing I don't have as said is one of the physical tickets but can screenshot everything else.
Support: As long as we can see proof of purchase, with the cost of the ticket, stations from/to and valid dates, this should be fine ^KS | |
335f8ff1be603a48b3a2882607ba0c0c | Delta | Customer: can you please help me find my missing miles from @115879
Support: Please check your DM. *TJE | |
190b4377b942ab79bea6d18694393f18 | Delta | Customer: Flight from ROC to LGA. App says 5:15pm departure with arrival of 6:47pm. We board plane and captain says the flight time is 45 minutes. Why you lying? 🤥 @Delta
Support: Hey Ashley, the times we show take into account taxing to and from the gates as well as flying time. So glad to have you onboard! *TLT | |
9844751b6d04eda74457b4ef348779c5 | AskLyft | Customer: I have had 2 bad rides in 2 days, and 3 so far in a month. Really disappointed in the driver selection in DC. My driver today was cursing on the phone and almost caused 2 accidents. Really terrifying.
Support: Please report this driver to our Critical Response Line by clicking the "Call Me" button and entering your number at https://t.co/93jojKlTCK. | |
4b33f0a01a435a92d4cdf117b7a249b4 | AmazonHelp | Customer: Getting fed up with @115830 and Amazon Logistics claiming they tried to deliver a package but the doorbell didn’t ring the knocker didn’t knock and when you check the letterbox there is no card. #cancelledordednow
Support: I'm sorry you haven't received your package yet! Have you reported this to us directly: https://t.co/oGDklGgbCZ? If so, what options and insight did we provide? ^GM | |
f16bb8d1f72237960e34e364cc034191 | Ask_Spectrum | Customer: why do i pay for the highest internet but it never wants to work???
Support: Hello, I do apologize for the internet issues. Could you please DM us an account number or telephone number? So we can assist you. -BA | |
19784aeff74e4cda0e2ba897d5947ebb | Customer: Oh @British_Airways you truly are the classiest airline about. Captain addressing the waiting passengers in the airport to explain why we’re waiting? Unheard of. You rock! | ||
fce88deeb50fead26a7a6ae8e7839518 | AppleSupport | Customer: @AppleSupport Why on my ATV4K does the Purchased tab no longer work? Just getting spinning 'wheel'?
Support: Thanks for reaching out. We’d like to get you in touch with an expert from our Apple TV team, so they can assist further. Use this link to get connected with them: https://t.co/IBIY3vMgPj | |
2a3f3834ec73493b4c594155a9a8bd8e | AmazonHelp | Customer: Listening to It's Beginning To Look A Lot Like Christmas by Michael Bublé, on the album: Christmas - Thanks @115833
Support: So glad you're enjoying amazing music on your Echo device, Patrick! What are some of your other holiday favorites? ^SE 🎄 🎶 | |
153034be865e2e5f91d67762742a0c20 | AmericanAir | Customer: Been waiting 45 minutes at DCA gate 39 for wheelchair to bag claim
Support: We'd like to take a closer look, can you please DM your record locator? | |
948123f3a91ebe34869cf382e3d111dd | AppleSupport | Customer: OK WHATS UP WITH THIS I.T SHIT NOW?! @115858
Support: We want to help get your autocorrect working like you expect. Please DM us with the current Apple device you are using. https://t.co/GDrqU22YpT | |
9c8c1135a3adf1061b753115337b4aea | Uber_Support | Customer: I ordered an Uber on Friday night from Birmingham, we were stood outside our hotel waiting and the driver turned up but then turned around, then I got charged £5.00 for cancelling it but we didn’t cancel and we were there! Not happy.
Support: Here to help! Send us a note here, https://t.co/h840Iouehc and our team will follow up. | |
8993fac8ee9e6b590101dfac69e15740 | SpotifyCares | Customer: Can you DM me @SpotifyCares
Support: Hi there! We're sorry you feel that way. Can you let us know what's happening exactly? If you'd like, you could DM us your account's email address? We'll take a look backstage /DV https://t.co/ldFdZRiNAt | |
2c82d3838751c5361df9661ceb45d9af | SW_Help | Customer: I accidentally purchased a ticket about a week ago and realised I selected the wrong date. Is it possible for me to either be refunded or simply have the tickets date changed?
Support: Hi Tasha, please contact our customer service team onn 0345 6000 650. ^JM | |
8ea822179632068cb66b28547c25e044 | AmazonHelp | Customer: Bonjour @AmazonHelp it seems you could help me to find if one of your delivery man visit my building on the 30th of november. Tks https://t.co/S1BGJNEafD
Support: We answered you on your tweet in french.
^MD | |
cf9cb0274769c1441151d0b9c5ce3e3a | ChipotleTweets | Customer: Currently still having stomach pains from eating chipotle last night 😭
Support: That's concerning. Please tell us more here: https://t.co/sWY5An8xLe -Whit | |
b0a8cfe4c1c1d49f36bd0e00ffe2e3b4 | ChipotleTweets | Customer: what’s the point in ordering online if I️ go to pick it up and they then start making it
Support: No point at all. We aim to have your food ready when you arrive. Which restaurant did you visit? -Whit
Customer: Boston, seaport wharf road
Support: Thanks. I'll get in touch with the team. -AC | |
5bc57506175c003ebfd53fb346a2c0c7 | Uber_Support | Customer: love how my ride was $16, i got charged $18 for it and only one of the 3 people i split it with was charged $10. Get your shit together, and stop sending me automated responses when I try to get help. Your worse then Lyft.
Support: Here to help! Send us a note via https://t.co/6IqAxVj2X4 so we can assist.
Customer: I did that all yesterday, but yes I'll do it again.
Support: We're here to help! Send us a DM with your email address so we can assist. | |
bc0c338371d6ddef10f9b9227babb796 | AppleSupport | Customer: LMFAO MY LAPTOP FINALLY DIED FUCK U APPLE AND YOR SHIT FUCKING PRODUCTS AND GIVING ME A DEFECTED ASS LAPTOP IN 2015 AND THEN FIXING IT AND THEN STILL LEAVING IT BROKEN SCREEEEW YOU ITS FINALS WEEK @AppleSupport
Customer: i’m upset but i’m laughing because this is so typical 😭😭 i can’t afford a new laptop man i’m weaaak
Support: We'd love to look into this with you. We understand that you need to get your work done. Can you let us know what you are experiencing on the device? Any specific behaviors will help us on a path to a resolution. Send us a DM. https://t.co/GDrqU22YpT | |
5ba10bc41d06d8cf883a8a8db3f9e697 | UPSHelp | Customer: if my package is in Richmond and it won’t ship till next Friday can I go pick up my package earlier?
Support: Please click the link below to DM the tracking number. I will like to look into this for you. ^TB https://t.co/wKJHDXWGRQ
Customer: @263312 Why? So you can lie to them? Or to tell them even if they offer to pick up the package they paid for you won't release their property to them. #NeverShipWithUPS | |
43c9cf4b99afd47c1f1ff053ad94c187 | sprintcare | Customer: I'm outraged and tired of having my time wasted by Sprint: chat, phone, or in store. My account is only 5 months old. My bill is now $319.81 a month for 6 lines with your Unlimited 5 line plan for $90. Beware of Sprint's trickery and failure to apply discounts promised.
Support: Hi there! I get what you’re saying and I’ll be happy to work on this to figure out what's going on. Please send us a Direct Message, so that we can further assist you. -S M | |
f9c1022af3f912226fc7ed6533be8273 | TMobileHelp | Customer: at a t mobile sponsored event with LTE and no matter what I try to connect to, “cannot connect” wtf is it with @793-Mobile in their home state https://t.co/0lNAw0IBdf
Support: Let's get to the bottom of this! Send us a DM with the details and we can help :) *KittyG | |
78275c14556e73d69d79d73e0155948d | AmazonHelp | Customer: Comprar @3977 a través de @116928 lo venden y me dicen q no hay stock y no me dan un plazo de entrega 🧐 que no depende de ellos...No es muy normal 😤!!!
Support: Hola Alex, puedes indicarnos ¿cuando realizaste el pedido te indicamos una fecha de entrega en el correo electrónico de confirmación? ¿El artículo indicaba estaba disponible en el momento de la compra? Puedes encontrar más información aquí: https://t.co/ocVRT0G3Fm. ^MZ
Customer: Por cierto dos consultas vía email A1AMN0077G8Z9T y A2ZNUQ2O58HOGQ la misma respuesta
Customer: No indicaban fecha de entrega, cuando lo compre ponía q no estaba disponible pero q iba a ser inmediato. Ayer pregunté a su ayuda y no me daban ningún plazo ni ninguna fecha. Entiendo q no este en stock , pero entiendo q tendrán algún protocolo para indicar una fecha estimada, n?
Support: Alex, gracias por el dato, en ese caso no contamos un una fecha estimada, de lo contrario con mucho gusto. Recibirás un e-mail con la fecha de entrega estimada en cuanto tengamos más información, si gustas, puedes esperar un poco más. ^CB | |
9d1b464f07cf503129be4e205f8e429c | AmazonHelp | Customer: my tracking is saying that you delivered a package to me at 7.01pm "handed to resident". Not here it wasn't because I wasn't home. Would love to know which resident it was handed to so I can get it back.
Support: I'm sorry you haven't received your parcel, even though tracking shows it was delivered! We suggest these steps first: https://t.co/izToCXLODL. Please let us know the outcome. ^AM
Customer: How do I contact the carrier?
Support: I'd like a member of our team to look into this with you by phone directly to help get this sorted: https://t.co/S7BdT0cF7G ^SE | |
f4951a54dd9c92ff07b3a9e456e081cc | ChipotleTweets | Customer: why’d you discontinue chorizo 😞
Support: Our Chipotle approach has always been doing a few things and doing them really well. Unfortunately, chorizo just wasn't working as well as some of our other offerings within that model. -Whit | |
5fb192bcbeaf5f59c1a1955cddd5c6ea | SouthwestAir | Customer: crushed our flight 5768 from Houston to Orlando great crew, great flight and way early love flying Southwest!
Support: We couldn't be happier to hear that! We love bringing fun back to the skies, Blaine! ^MK | |
6ebf11227eb877b88e3cfdc68a3ccb6c | sainsburys | Customer: terrible customer service - home delivery don’t bother
Support: Oh no Gareth, what has happened? Using this link can you DM over some more info please? Chris. https://t.co/MdMtnTlX6H | |
f7812fcfa763da7119911b3f608b6b1d | AmazonHelp | Customer: .@115830 last 5 of 10 Amazon Prime orders either no shows, late or chucked over back gate & left out in the rain. Beyond frustrating 2 b paying for a service which is not being delivered!Probs happened 2 start when delivery driver changed... HOW WILL YOUU SORT THIS OUT PLEASE?!
Support: I'm so sorry you've been having this experience with us. Are you noticing the orders are being delivered by the same courier or different couriers: https://t.co/aaDyEz1VgE ? ^DD
Customer: When the orders have turned up, we think it has been the same courier but we’re not 100% sure. Prior to the last month or so it was always the same delivery guy and he was brilliant.
Support: Go ahead and review your delivery preferences using this reference: https://t.co/5CftRRBn6x Would love to work with you in real time by phone or chat, to see if the issue is with a specific courier. Give us a ring: https://t.co/JzP7hlA23B ^CH | |
2e9445e5a27324c2933334c4594d27d9 | SouthwestAir | Customer: Just found out why everyone hates @SouthwestAir. What kind of airline has flights from from point A>B and B>C, but doesn’t allow you to schedule an itinerary to go A>B>C?
Support: Apologies for any disappointment, Selena. If you need assistance with booking an itinerary, please speak with our Reservations Team at 1(800) 435-9792. ^SL | |
86150b1ab68c60a773892709140713b4 | TMobileHelp | Customer: I need txt and calling plan than less than $45 and better than pay-as-you-go plan since it was money consuming "my friends will call me and I am the one being charged for that"
Customer: give me something that will keep me staying with T-Mobile and not switching to @218199
Support: Send me a DM, and I'll go over all of the rate plans we have available! :) https://t.co/zXrDYDCnIa *Bridget Wren
Customer: I did, waiting for response
Support: Thanks for the DM! I am responding now! :) https://t.co/zXrDYDCnIa *Bridget Wren | |
f051994d3bcdbfc2869889a4ed769f70 | SpotifyCares | Customer: Why does Quebec have restrictions? It is unfair that I can't access the Student Discount!
Support: Hi Maria, help's here! Can you DM us your account's email address? We'll take a look backstage /DV https://t.co/ldFdZR1cbT | |
20438634945c0c3cbd33245dfbae255e | TMobileHelp | Customer: We were trying to do the Cost Reimbursement and I uploaded a screenshot from the wrong bill on accident (the month BEFORE the final bill). It says processing but is there anyway I can cancel and re-upload?
Customer: Actually, I just checked on your site and it looks to be correct <3
Support: We have your back! If you have any additional concerns shoot us a DM ! https://t.co/1ocOwOpmDJ *TaylorMichaels | |
55618b417692c48a97e7ceb25b64cc5a | sprintcare | Customer: Hmm🤔 @115714 I wish I could here you but I can't because my service from @115725 sucks. Looks like I'll be switching over ✊🏽 https://t.co/6Ov8UfetaQ
Support: We would love to have you join us at Sprint. We'll even help cover the cost of getting off the V hook! https://t.co/0QadQzhBta
Customer: Fashooo! You guys have helped way more than @115725. I'll be coming in to switch services today.
Support: Welcome to Sprint! And congratulations for getting off the hook.
Customer: Much appreciated 🤙🏽 | |
7611cf0ae4f0ca80bcd4ef7056695661 | AmazonHelp | Customer: Mail doesn’t run on sundays but Ik I get packages on Sunday’s sometimes and amazon said my order was delivered where is it????
Support: We're excited for you to receive your package! Which carrier was assigned to your order? You can check for this here: https://t.co/Y5jpI9gRhE ^BH | |
c4a41266727632498433c30c73213205 | AppleSupport | Customer: serious question, how do I turn my iPhone X off?Asking for a friend
Support: We can help you out. Take a look at the following article for how to turn off the iPhone X: https://t.co/OWRDHWSt4h
Customer: Thanks! Live look at me: https://t.co/4SV38SLRcu
Support: You're very welcome. It's definitely a new user experience. You can check out other features that come with the iPhone X here: https://t.co/EjYq1uIZkx | |
c26005bb479107d1b2507eafdd7def09 | Delta | Customer: The condition of aircraft on Flight #483 today from JFK to SFO is unacceptable. Between the putrid smell, lack of in seat power, and ancient IFE and overall condition. This is not acceptable for a 6.5 hour flight.
Support: Oh no! I apologize if our service did not meet your expectations and appreciate you taking the time to share your concerns. Our goal is to provide a consistently reliable product and an exemplary level of customer service. We hope to better serve you going forward. *TCH | |
f16e5f06232a362daffcb3429e42c19d | Delta | Customer: very disappointed in your new Economy Basic fare class. I am sitting in SLC right now trying to move to an earlier flight to SEA. There are seats available on the earlier flight and I would pay $100 extra to change flights but I can't because of this fare class. Help!!
Support: Hi, Jon. While Basic Economy tickets are our most economical fares they're also the most restrictive. They aren't eligible for changes or cancellations. *TCH |
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