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3152bdadc1378b432f67d4a438f2b4b1 | Ask_Spectrum | Customer: WIFI is the worst thing that has happened to me and my family. I am devastated
Support: Hello, I do apologize for the WiFi issues. Could you please DM us an account number or telephone number? So we can assist you. -BA | |
545d34a7f7286193cdd95fef0b593885 | DoorDash_Help | Customer: I signed up for the first time and never got my free delivery ☹️
Support: Hi Laura :) Please send us a DM with your email address at @doordash_help, and we will take a closer look. | |
70c0f8e8e2d0ee667b4aa905db1ae2fa | VirginTrains | Customer: Got to say your Staff onboard tonight was an absolute disgrace,attitude stank and was very unhelpful at a very stressful time @VirginTrains
Support: Were you looking to make a complaint, JW? ^MW
Customer: Yes!! | |
cb2529e949675e2ff42184251a7e7574 | TMobileHelp | Customer: sucks ASS I’m going back to @ATT this Week 👌🏾
Support: Whoa, let's not be too hasty. What's going on? Send us a DM, we can help! *KittyG
Customer: @262285 LMFAOOOO 😂
Support: We'd love the chance to turn things around! Shoot us a DM let's chat ! *TaylorMichaels
Customer: @262283 I love my sprint service☺️
Customer: @TMobileHelp We asked? | |
bfa8e909c472748bdc645601c1ca1460 | Delta | Customer: Off to Shanghai today on @Delta. https://t.co/23b3bqz1oD
Support: Enjoy your flight and thank you for flying with us! We appreciate your loyalty as a Diamond Medallion member. *HYC | |
d9b211c477f7607aab1ac6a01e238c4f | SouthwestAir | Customer: Just sending you love today. Realizing how much better of an airline you are than the others. Thank you for taking my kids safely to New York City!
Support: You make our #SouthwestHeart skip a beat, Alisa! Thanks so much for reaching out and sharing the love. ^MR | |
232615331bf1c117f8bb6204dc42653a | AmericanAir | Customer: @AmericanAir for real? $26 for WiFi ORD to SAN and the service is like @221616 dial up circa 1999. At least @116450 WiFi works. Sincerely, frequent AA flyer.
Support: We’ve got great Wi-Fi speeds on board. Please check with our friends @116462 and they might be able to troubleshoot. | |
713372dad939ba3a36e55bd2e05306c8 | XboxSupport | Customer: My Internet is working fine on all devices except XBox Live. Got kicked out of a competitive game. What gives?
Support: are having along with your Gamertag? Please include verbatims of any error you are seeing. 2 ^XS
Support: Hey there, can you please DM us with a full description of the issue you 1 ^XS | |
02a7e06d7fad4e114ccbd4dbfedcba3b | AppleSupport | Customer: listen, @115858. get it together with these updates being awful. i’m glad i can see i’m (sometimes), now it’s time to do something about “ i.t “ 🙄 c’mon bro
Support: We want to help you. DM us, and we can look into what's going on with your autocorrect. https://t.co/GDrqU22YpT | |
d44311b385f03f73ee9475629066d5d6 | Uber_Support | Customer: @Uber_Support this has happened every week for the last 4 weeks now. I will request an uber in the morning. The app tells me it is arriving and to go outside. Suddenly the driver has changed and their eta is different...
Customer: @Uber_Support if you don't know when a car is available please don't tell me "your uber is arriving" only to completely change my trip without any warning.
Support: Here to help! Follow up here - https://t.co/e8HVorX5rh and our team will connect right away. | |
7a4dacf2c6974d860175d6d297f6d566 | comcastcares | Customer: just tried to get me to renew my plan to one that would cost more than what I currently pay #NiceTry
Support: Let me help you find a deal that better fits your needs. Can you please DM me the name, address, and phone number on the account? -JR | |
9625f5be9549f4ae6b91e5a66468da33 | Morrisons | Customer: ...and this made me giggle too. Well done @Morrisons, very seasonal ⛄ https://t.co/4kNwjqZRUr
Support: Hi Jane glad to hear you liked it! Have a lovely evening :) Thanks - Sonia | |
a5848f12517f793e166e34871ed8923c | XboxSupport | Customer: @XboxSupport https://t.co/dYnhnUvktK
Support: Thanks for reaching out! Can you DM us your gamertag and more details on exactly what you need help with? ^QZ | |
2a7a45f748ea97ae1bdd191d2c6fc89f | Uber_Support | Customer: Hey @115873, how much would it cost for a ride from Oakland to East Rutherford, NJ? Asking for a friend. #Giants
Support: Here to help! Once you choose the vehicle type, you'll see the amount for your trip! You can also get a fare estimate here; https://t.co/0ZVEBk31j9 | |
eb5ea31db72c8ce2c0ac4e22cfa65bb8 | AskPapaJohns | Customer: it's been 44 minutes since I ordered 😔 still waiting
Support: We're sorry for the wait time! Have you received your order yet?
Customer: Not yet. I called the place they said the driver is on his way.
Support: We can open a complaint for you if you'd like. DM us your contact info and store location. Thanks!
Customer: Got it! | |
290b31a8fd5482b5a3ddb3a24c130358 | Delta | Customer: flight 1359 deserves free WiFi
Support: Hi Kenia, I'm very sorry you are experiencing a delayed flight, unfortunately, we do not have a way to offer free WiFi on board. If you need assistance rebooking, pls DM your confirm #. *TJW https://t.co/6iDGBJAc2m | |
02879a13d4b1203a011a0f0187564687 | Uber_Support | Customer: Do something!!!!
Support: We've been in touch via DM! | |
7c3f2d7dd85d590669a475b4738cf171 | Ask_WellsFargo | Customer: y’all have some of the best customer service over the phone. Thank you so much 😭
Support: That's awesome to hear, and thanks for sharing! I'm glad they were helpful. We're only a tweet away if you need help in the future. Take care! ^DC | |
535574d7ddfcced2de82b163e1a10057 | askpanera | Customer: It’s so nice when the Brunswick @116253 forgets your 2 cookies and croutons for the 3 soupa you ordered 🙄🙄
Support: Oh no! We're sorry we dropped the ball! Can you DM us with your order number - We'd love to help make this right.
Customer: I️t was mobile order #169721968
Support: Thanks, Brittany - Let's chat more here: https://t.co/gaHEULV2QW | |
2f493dd252410ea93941852e57c49b5c | MicrosoftHelps | Customer: Every single time I try to purchase personal subscription on any browser this is what I get. https://t.co/mQEJQGl7nL
Support: Hi, Sayre. Thank you for reaching out. We suggest contacting our Microsoft Store Sales and Customer Support regarding this matter. Call them at 1-877-696-7786. https://t.co/3qcAsLFkaY | |
3af3127e2ed015f886d872faaeb6e0f0 | Uber_Support | Customer: I don't know what customer service they have that don't even bother look at the receipt but i want my fucking money back. Thanks @Uber_Support https://t.co/Opln5f18Uy
Support: We're here to help! Send us a DM with your email address so we can assist. | |
e4465a28fd46a1d91d13e7c18941f6fa | Uber_Support | Customer: My local Cami Cakes is open every day, but UberEats shows it as closed every weekend. Sometimes, I want cupcakes on the weekends (especially on the weekends)! What's going on?
Support: Here to help! Send us a note via https://t.co/NcKEnQDmxQ so our team can connect.
Customer: Thank you. My stomach appreciates you. 😉 | |
04f7edfb6f03d77aa99dd0d2f69f408b | AppleSupport | Customer: is this real? Seems legit. Haha
-Sent from my @1647 Galaxy S7 Edge https://t.co/cqNqxHkk9o
Support: We'd like to help and look into this with you. Please DM us details of the sender's address and we'll confirm if this came from our support team there. https://t.co/GDrqU22YpT | |
de420b5c24fa9caee067f2a1e0e33735 | ChipotleTweets | Customer: UR GC is down & we had to pay with our CC which was the whole reason we came. Then no one tried to take care of us. #Notcool
Support: Please tell us more here: https://t.co/sWY5An8xLe -Whit | |
7c481157c86563156fbe38b9e670b00e | AmazonHelp | Customer: appalling customer service. Orders not delivered on the promised day. Even on prime membership- disappointed. #boycottamazon.
Support: So sorry for the trouble! We're here to help! Just to confirm, have we missed the delivery date provided in your order confirmation e-mail? ^VB
Customer: Yes, you’ve missed the delivery date confirmed in the email. Even at 6pm the tracking said delivery due at 8pm. And at 8pm there is a “sorry we won’t deliver today “ message
Support: Truly sorry to hear of this, it isn't at all the delivery experience we strive for! Have we provided an updated delivery date? Please, keep us posted. We're here to help in any way we can! ^JE
Customer: The new delivery date indicated is 2 days from now. Why should I pay for my prime membership if you cannot guarantee next day delivery. Taking things for granted- I’m thinking of cancelling my membership with you.
Support: Please keep us updated on the delivery. I truly hope that you give us another opportunity in the future! ^AB
Customer: @262064 Facing issue with delivery of an item from Amazon UK. Would you be great if you could help ( # 026-0885795-6980345 )
Customer: What careless reply. Why should I keep you posted? In fact, on the contrary if you really mean “we are here to help” you should keep me posted. Can you give me your customer care phone number?
Support: With Twitter, we're unable to access account or order information but we're here to help! Please, reach out in real time via phone or chat here: https://t.co/JzP7hlA23B ^JE
Support: We would be glad to explore further options with you through means of a real-time conversation. Let's initiate a phone conversation here, Ananda: https://t.co/XSRQPWJe7Z ^FA
Customer: #BoycottAmazon https://t.co/4iZm6ruU44
Customer: Tried, no help. Issue is with the delay in dispatch. I ordered the same item last Sunday. I had to cancel it after a week since there was no progress. This is the 2nd try with another seller!
Customer: Your customer service call centre is a disgrace. I called and was kept on the phone for 40 min with a lady at the other end who could not understand my issue and did nothing to resolve my@problem #BoycottAmazon
Support: When you spoke with us via phone or chat, what insight were we able to offer? Did we advise anything? ^WT
Support: That's certainly frustrating! I apologize for the hassle, Ananda. What options or insight was provided when you spoke with us? ^FD
Customer: On chat I was getting "It will be dispatched in 24/48 hours" message on all the days; finally I called CC and got the update that the item is no longer available; hence I re-ordered. It looks like the pattern is repeating for the 2nd order!
Customer: she did not tell the me the reason for the non-delivery. She did not understand what I was saying. She made no effort to solve the problem
Support: When you placed the reorder, what was the expected delivery date shown to you at check out. Which of our websites (https://t.co/nUUp5MLhYl, https://t.co/ykTUEmdsQA or Amazon.de etc.) was your order placed on ^CH
Customer: https://t.co/soXJ7NRm6z
Customer: It's UK. no date is shown even now.
Support: When you look on the product detail page, does it show the item is currently out of stock or has a wait for dispatch? We can check, if you can link us to the product or let us know the exact name of it. ^AM | |
bba1ad0be569e69142dc454a2378d1d1 | AppleSupport | Customer: how do i send and receive money with this new update...i dont see anything anywhere
Support: If you're in the US, those features will require iOS 11.2 and will begin rolling out early next week. | |
247b4adcd6ba8a50125b9177d044aab4 | ChipotleTweets | Customer: usually your chips are on point but today every chip tastes like I’m eating salt straight out of the shaker
Support: Sorry we were heavy handed with the salt. Please let a manager know or drop our CS team a line here: https://t.co/sWY5An8xLe -Whit | |
e8848c22dd251fbb49edf3363fb552c7 | Ask_Spectrum | Customer: Another @Ask_Spectrum outage in Findlay?
Support: Thank you for reaching out. I am sorry if your service is down. Can you please DM the account number or the phone number on the account? - SPS | |
492a268507fbe44ee6e17665a081bf4b | BoostCare | Customer:
Support: Hi there Nguyen Thyu Kieu. How may we help you today? -VG | |
488b0f717320731d9f4064284ff3799a | UPSHelp | Customer: when you didn't get your yeezys and @115817 said it would be here yesterday and you can't even call them cause its sunday
Support: Please DM us via the link with your tracking number, delivery address and phone number so that we can look into it for you. ^AM https://t.co/wKJHDXWGRQ | |
52dbdcca4a0315cfa56281e9a3f4cf8e | AppleSupport | Customer: Is the 9.7 iPad Pro no longer available?
Support: Thanks for reaching out. Here's what we have available for the iPad Pro: https://t.co/C4eCGZkFHy | |
c25ac41f6f1dd55ff6347297628945e7 | comcastcares | Customer: Canceling my @116136 account and they were pretty persistent to know my new address. You do NOT have to share that and the fact that protocol is so aggressive is disgusting. Terrible service. Will NEVER use again. 👋🏼
Support: I am so sorry to hear you experienced this and canceled services. Please let us know if there is anything we can help you with. -NC
Customer: OFCOURSE my internet goes out and comes back (not really working as things are finalizing) 🤔 but they require prior notice to canceling. Gross gross 🤢
Support: If you would like my help troubleshooting, I'd be happy to help. Please send a DM. -NC | |
661f94d2119410f42182d58be5e312f9 | comcastcares | Customer: why would you throttle an entire neighborhood for one user using a crawler bot? Can't you just IP ban the one person doing it?
Customer: @136958 I am being targeted when I'm not the one doing this
Support: Hello there, I would like to look into any internet issues you are having. May you please Dm me your account number? -Rox | |
c67e7d8d7accd0e68a3297024688bb1c | AmazonHelp | Customer: Does anyone know if there is anything one can do when @115821 says the package was delivered but it is invisible to all in the household?
Support: I'm sorry you haven't received it! For tips on locating a shipment which shows "delivered," but hasn't been located, please click/tap here: https://t.co/ZffYIIabA8 ^JR
Customer: It was a week ago. Yea, I checked with the neighbors, I checked all doorways, and waited 36 hours.
Support: We'd like to take a look into all available options with you personally! Please contact us directly via phone or chat here: https://t.co/hApLpMlfHN. Thanks! ^CS | |
7be23228004430f7e9511185f72e86c8 | AskLyft | Customer: for some reason in the Lyft Driver app on iPhone X, it says <arriving for Michael> right here for every ride I do 🤷🏻♂️ https://t.co/Ql795zo652
Support: Hi Chris! Thanks for bringing this to our attention. Please DM us with the phone number linked to your account so we can take a closer look! https://t.co/SXpdictw1A | |
89071135eaae1c422b1eb82a29193dc5 | GWRHelp | Customer: looking to get tickets from Chippenham to Twickenham on Feb 10th, when do the “cheaper” advance tickets come out???
Support: Hello James. We are taking Saturday booking up to 30 December at the moment due to upgrade work in the New Year. Keep an eye on https://t.co/4BYUNd7mJY - Jordan
Customer: Cool thanks. | |
e6f4e2005dae491e1c558a2ac81c3f02 | Ask_Spectrum | Customer: Spectrum outage in Findlay, Ohio @Ask_Spectrum
Support: Hello! Thanks for reaching out to us here, I would be happy to help and check on this for us. Would you be able to send us a DM please with the address and phone number of the account? - AV | |
bbf12ffa877177cbf584231b1a1ad852 | ChipotleTweets | Customer: this sharp object was stuck in my tonsil thanks to the bowl i got yesterday from chipotle, i deserve free bowls for the rest of my life!! https://t.co/Rx7S5VRuiu
Customer:
Support: Please tell our CS team what happened here: https://t.co/sWY5An8xLe -Whit | |
fb90c1415fe6d034b5b965c2ab4e7131 | AmericanAir | Customer: Volunteered to vacate ticikets for flight to Nola today on @AmericanAir and it turned into complete mess. They can t get our seats that were guaranteed. The flight they said we would be on now delayed. Not worth it. Do not give up your seats.
Support: We do our best to compensate our wonderful customers that volunteer on one of our flights. Please DM your record locator.
Customer: Well they finally got us what they said they would. Still not worth giving up seats.
Customer: PZZIZK
Support: We're glad you got your seats and we['re sorry for any confusion, Troy.
Support: We checked and the inbound plane is set to land any minute. Our gate agents will do their best to assign seats together if possible. | |
df0624f71752e24898586ce72e32c8d3 | AmazonHelp | Customer: Hey @120533 @117634 Quand pourrions nous télécharger des app sur Kindle en France ??
Car j’aimerai beaucoup faire mes sudoku dessus!
Support: Bonjour, cela est possible sur les tablettes Kindle (Fire par exemple). Par contre, l'installation d'applications n'est pas possible sur les liseuses. ^KD
Customer: Oui en effet, mais au Etats-Unis c’est possible sur liseuse, quand est-ce que ce sera le cas en France :?
Voici le genre d’app disponible :
https://t.co/Nh0zmBaDvZ
Support: Pour le moment, nous n’avons pas encore cette information.
^MD
Customer: Ok, ce serait bien de notifier à Amazon que la France veut aussi cette fonctionnalité 😉
Support: Nous ne manquerons pas de remonter cela, je vous remercie pour votre suggestion.
^KE | |
89778c67dadc57d7e607b1a41a554aff | UPSHelp | Customer: Don't forget to take care of the people that take care of you. A little goes a long way.
Gotta show my appreciation to my local @115817 Driver. Not 1 package lost, damaged or delayed. He even comes back; THE SAME DAY, if Im not home for 1st delivery. 👍🚚📦 https://t.co/h0n1clsAhX
Support: Thank you for your kind words and appreciation. Our customers are very important to us. I would like to forward this information to the driver's dispatch facility. Can you DM me your tracking number, delivery address and phone number? ^AM https://t.co/wKJHDXWGRQ | |
7baf71099ba9762a5cc95905948bb164 | AmazonHelp | Customer: I'm not sure why I'm paying for Prime. I'm going to drop it, just like you have dropped the ball on the last two items I ordered.#fail
Support: I'm terribly sorry for the delay with your recent orders. Is there a particular carrier that was unable to meet the provided delivery date: https://t.co/Y5jpI9gRhE? ^ST | |
0bfb20371558a8c1c90639fc65d60485 | Tesco | Customer: So glad I picked up the @Tesco magazine and scraped every penny I had together to buy a bottle of rum for this festive treat! Christmas Pudding rum is already infusing ready for my Christmas meal with my best friends 🥃💛👌🏻 https://t.co/oF0XJBv77q
Support: Christmas Pudding rum! What planet have I awoken to!? - Mart
Customer: The best one! 😍 | |
2716df56dcc8164903c1dca11b489b64 | JetBlue | Customer: Can I earn JB points via Amazon on two different Amazon accounts? I click from the JB site to Amazon and am sometimes signed in on my account, sometimes on my girlfriend's.
Support: You'll earn points from whichever Amazon account you're logged into when you access Amazon from the TrueBlue link at https://t.co/s0D0cgg2hF. | |
d654e088d27564bdc171efa602fcea53 | DoorDash_Help | Customer: Why is my menu on your platform with NO Authorization?!? It's full of errors, wrong pricing, items that are dine-in only. Not a good customer experience and totally unauthorized!
Support: Hi. Please send us a DM with your email address at @doordash_help, and we will take a closer look right away. | |
de67ddd8e61e9fa9b7110612fd93541c | AskLyft | Customer: When you drop your keys and call your lyft driver... he says he'll drop them off but never shows... and then you report it and they say they emailed him and then will wait for his response.... who checks any email that often... NO ONE!!! #26HOURSANDSTILLNOTHING
@115879
Support: Hey there! We're sorry to hear about this. Can you DM us the phone number on your account so we can look into the status of your case? | |
301389ae6302167769833484959b351b | comcastcares | Customer: Thanks @116136 for throttling my @116602 in MA. Is it a coincidence that this started just last week?
Support: I'd like to look into your internet speed issues. Can you DM me so I can help? -TS | |
45b90f8447a3c7f27c2c71dc324031f2 | AmazonHelp | Customer: Yet another missed delivery by @115830 . Another birthday ruined. I make that 5 this year. https://t.co/hzY39iNCam
Support: Oh goodness! We certainly don't intend to ruin a birthday. I'm sincerely sorry, Tim! We'd like to look into this via phone or chat with you: https://t.co/JzP7hlA23B ^AB
Customer: Tried chat, it was awful. No specific date given. No reason given either. Awful service. Not resolved and offer of credit was insulting low, considering I had paid delivery! | |
3b85d7d312957bbde788e9b049ab178d | comcastcares | Customer: Hey @116136 ... You marketed to me a service. I gave up my old service and switched. You immediately removed a main feature of that service. I assume I'll be compensated?
Support: Hi Mike, thanks for reaching out. I'm happy to help with your service feature concerns. Please DM me your account info to get started. Thanks again. -JRW | |
108bcb6a0303b1d5d9dcfb2c2a7ec5ff | AmericanAir | Customer: Rude guy at checkin for @AmericanAir 345 flight from PHL to PIT should get some customer service lessons #dontberude
Support: We strive to provide exceptional service at all times, Matt. Our apologies for any rudeness you experienced today.
Customer: It’s not what I typically receive with “you” so it came as a shock. Things happen. Still a happy AA customer
Support: Thanks for acknowledging that it's not our norm. We look forward to giving you a better experience with us next time.
Customer: Long flight to Sydney in April. Looking forward to it 🐨
Support: We can't wait! | |
bb170601621a488b2bb1053ad6d16cc8 | ChipotleTweets | Customer: needs to sponsor a bowl game and call it the Burrito Bowl
Support: Thanks for the suggestion 😉 -Whit | |
9339745c935facc49014ff9bc1e2bb5c | TMobileHelp | Customer: Hey @115913 my contract with @121121 has just ended. Word on the street is u do free stuff? What can I get for joining the T-Birds? Peace and love and all that. Nice slow cooker #YOLO
Support: @115913 Hey there, James. We're T-Mobile USA. You'll want to reach out to @118101. *DanKing
Customer: @115913 @118101 Can’t he put a word In though? | |
12c9ec0b85fdab72742959dc784e0bad | AmazonHelp | Customer: I have been trying to get my refund for over a month! Non of your representatives or supervisors have been of any help. They keep saying ill be contacted in 2-3 buissnes days and no body follows through! They keep giving me the run-around! I need assistance!
Support: Oh no! I'm sorry for the trouble with the order! We want to make sure we’re providing the best solution. Which one of our websites/marketplaces do you use with us? For example, https://t.co/nUUp5MLhYl, https://t.co/ykTUEmdsQA, etc. ^TG
Customer: I used https://t.co/eh1R2bsGiA!
Support: Thanks for confirming with us! Have you checked for a recent e-mail from our Account Specialist? This e-mail may be found in spam and junk folders as well! ^VB
Customer: I have, I have called the customer service number and they all say they are going to put an A-Z claim and follow up and they never do! Neither do supervisors. This is my order # 112-1832329-1773064
Support: I understand your concern! We aren't able to access accounts via Twitter, but we'd still love to help! Have you received any e-mail regarding your A-to-Z Claim? ^VB | |
69fd9498e442aafd4eb04dfdfdf245c6 | ATVIAssist | Customer: I did the prestige glitch on xb1 my profile name is (old sloths) I went past prestige 10 and now I can't play the game please derank and or ban me
Support: I went ahead and escalated your case with the information you provided me. Unfortunately I do not have an ETA on a fix for your account but I'll be sure to message you again when I have more info to share. Thank you for your patients while this is looked into. ^CB | |
954fee175906138c6dba3c4b4f5ef177 | AmazonHelp | Customer: Cómo le explico a esta cosa que ni siquiera está conectada?!
(╥﹏╥) https://t.co/lCO6Pdeqrd
Support: Hola, Momoyoyo. Lamento el inconveniente. Por favor, presiona el botón de inicio de tu Kindle por 40 segundos e infórmame si el problema fue resuelto. ^CR
Customer: Gracias, (ღ˘⌣˘ღ)
La verdad es que no esperaba respuesta y ya había checado las instrucciones.
Support: Con mucho gusto, estamos para ayudarte :D
¿Te ha funcionado? ^DB
Customer: Si 😅💙 | |
a8c26b69a69583a65e2a7518e8b30f3f | AmazonHelp | Customer: Così, solo per capire: ma perché l’ultima puntata della seconda serie di #thepath non la mettete in italiano? @116618 #amazonprimevideo
Support: Grazie per la segnalazione. Abbiamo già segnalato al nostro team competente per ulteriori verifiche. Buona serata. ^ZC
Customer: Grazie! 😊 | |
269b33bdfce9eb054302e65425497a31 | SouthwestAir | Customer: immediately ups price of ticket to Miami the second bowl game is announced. Rude.
Support: Not so, Martenzie! That just means the lower fares sold out because they were purchased, which makes sense right after the bowl announcements. ^LB
Customer: Same DCA to FLL flight at same tier on 12/30 went from 5120 points to 6800 in a matter of minutes
Support: Exactly. Because there's only a certain amount of seats in every fare class. One a fare class sells out, the next fare class is introduced. ^LB | |
df3c84c1ab2713f76fed6abb16e71312 | VirginTrains | Customer: Train Manager on the 17:05 from Euston to Lime Street @VirginTrains was pretty spectactual given huge pressures!
Support: Glad to hear it, please feel free to praise them here - https://t.co/hjR7v4NiSL ^MW | |
82c9132b308681073203470ad4703c2c | comcastcares | Customer: you guys have the worst customer service ever! Y'all need get get your shit together and stop charging for random shit.
Support: I'd like to look at what's going on with your billing. Can you DM me so I can assist? -TS | |
930feaa7128f81e773b339570a2ac887 | GWRHelp | Customer: Sunday ruined. Cheers @GWRHelp and it’s taken me 45 mins to post this because your WiFi is shit) https://t.co/QuOrFpR6cM
Support: Hello Anna. Speed and connectivity is dependent on the mobile signal in the area as well as the number of users at a time. If delayed by an hour you can claim compensation here: https://t.co/kZncdam7bx - Jordan
Customer: 🍆✊🏼💦 | |
bab522289a3b10c8bd81b5ae646b736f | Uber_Support | Customer: Is it normal to have 3 drivers cancel on you at Gatwick @115873 and @Uber_Support?
This follows from having been stuck in the cold rain for 30 minutes yesterday due to another driver picking up the wrong fare. Awful last few days of usage.
Support: Here to help! Please send us a note here; https://t.co/e8HVorX5rh so our team can connect. | |
7d92ed6652cda9d6ff0a4e0a86ae01f7 | Ask_Spectrum | Customer: what is wrong with your satellite feed of the local Fox channel in Orlando? I feel like I'm watching Direct TV in a thunderstorm???
Support: I do apologize for the inconvenience and I will be happy to help. Can you DM me your account number? -JP | |
38f25e2ebd42f45677ea44025d74f33d | AskRBC | Customer: I need to speak to a customer service rep for my RBC Visa, but have been on hold for 90min. What's going on?!
Support: Our credit card team is experiencing longer than usual call times, Harrison . Thank you for continuing to hold. If you use online banking, you can submit your question there. Here’s how: https://t.co/XR3rlFsXj6 ^PQ | |
cf43704b75c4b55d42ffb8f5888292df | HPSupport | Customer: Oxc19a0040 error message Help #hppsdr #ijkhelp
Customer: Just put in new ink cartridges and now printhead problem
Support: Hi Marie, thanks for tweeting. I'd like to help! What's the model name of the printer? Let me know :) To better assist you, please click to send us a Private Message and I'll look into this. Thanks! ^Asmita https://t.co/a2xkfCrUG1 | |
16ad8bf0c5f5b4a66b823afdda368f99 | AmazonHelp | Customer: The map shown the courier to be 3 streets away from me, now 2 hours later the site says the delivery is cancelled, not good enough @115830 https://t.co/RMCXIQ31uh
Support: I'm so sorry for the difficulty that you've had. To further assist, please call or chat with us here: https://t.co/JzP7hlA23B ^MH | |
68f9911980a2923e1a0275a2f9477ec3 | AmazonHelp | Customer: you guys are absolute trash @AmazonHelp my package was stolen and i'm out of $217 just like that, smh
Support: Oh no! I'm so sorry to hear about this! We are unable to view order information via Twitter, but we'd like to help! When you get a moment, please reach out to us via phone or chat: https://t.co/hApLpMlfHN ^SW
Customer: i spoke to you twice and you refuse to refund me. the amazon ORDER # 114-6977437-2765043 have a go at it
Support: When you contacted us, did we mention why a refund was not an option? ^CS
Customer: i spend so much money and i order stuff every day/week. it's so unfair. 100 orders in less than 6 months but can't refund $217.
Customer: your carriers leave my packages all over and expect it not to be stolen. even had the audacity to upload a photo of it out in the bush, smh. of course someone passing will steal it. you guys don't care.
Customer: Yep. Said it's not your problem
Support: I'm sorry you are having this experience! Could you let us know if this order was shipped by Amazon or a Third-Party seller from the Amazon Marketplace. ^BT
Customer: Beats Solo3 Wireless On-Ear Headphones - Black
Sold by: https://t.co/795ZA8o2YF LLC | |
5362c537eabc105ae03cd728bc8d05c3 | Uber_Support | Customer: can I have some free friends for the insane amount of times your drivers call me "Peggie" instead of "Paige"
Support: Here to help! Please send us a note here; https://t.co/QDn91HzZV0 so our team can connect. | |
d8cf55f95fe3583f9e495bc37cb81623 | Tesco | Customer: Another night waiting for my @Tesco home delivery and it's a no show, no contact from tesco I calling now to chase and they tell me order has been cancelled as driver off sick - two young kids and I have now have no nappies and no milk - useless tesco absolutely useless
Customer: Tesco staff didn't even bother 2contact me 2tell me! This not first time u left me in this situation, but will definitely be last, cancelled my delivery saver plan, tonight's order and Christmas order had booked. Never letting Tesco do this to me again 🔫 @sainsburys is future!
Support: This is very disappointing to read Frances, can you please DM your full name, address and email so I can look into this? - Emma
Customer: I did this Emma but no response - have honestly lost will to live with Tesco | |
84bdcdf1ee9da85ca9f308c5936816df | Delta | Customer: help @Delta
Support: Hello, there. How can we help? *AOS
Customer: https://t.co/FBmIG8W63V
Customer: @262226 @Delta tf is tucker doing | |
fef761aee8791276bea5e228e3816cdc | ATVIAssist | Customer: @115765 how long does it take for a sniper rifle scop to render in game? Come on man this game is 3 years in development and a month old FIX YOUR FUCKING SHIT! @262696
Support: Feel free to leave your feedback & suggestions from your experience with WWII at the following link: https://t.co/RCAhIyIMzJ Your feedback will go directly to SHG studios to help improve the overall WWII gaming experience. Thanks! ^CB
Customer: Can’t we keep it public so everyone can see how many flaws the game has? Considering 3 years in development @262696
Customer: @262696 If @115765 and @116698 had anything about them they would respond to their customers with some sort of acknowledgment or apology for the state of the game we have paid full price for! Do you think it’s a full working product? | |
992455837fb368ae1154b6b633b6d920 | ChaseSupport | Customer: Bitch @ChaseSupport where tf is my $1500+ cash deposit?!?!?!!
Support: Your concern is important to us, and we'd like to help. Please DM your name and zip code. ^JW https://t.co/znUu1VJn9r | |
3564a7e7637a5afe284e7e9f3abf471d | ChipotleTweets | Customer: I literally don’t know how I would get through this pregnancy without @ChipotleTweets 🙏
Support: Do you think you'll end up giving birth to a burrito? -Whit | |
243979bcb4f5427fb4edf19766959b9d | SouthwestAir | Customer: So excited to fly to Dallas this week with @SouthwestAir. I’ve been flying to Chicago with @116450 for the past 12 weeks for work and the difference is night and day. @SouthwestAir I feel like a valued customer
Support: This warms our Heart! We can't wait to have you onboard for the ride to our hometown this week. Thanks for sharing the love and we look forward to seeing you soon! ^TL | |
23fed67a293cddb602f5fc778c9a1a52 | Postmates_Help | Customer: My menu and pricing is completely wrong on your site and causing issues with my customers. How do I de-list myself from your service? I never authorized being listed
Support: Our Merchant Team would be happy to help out with this issue. You can reach them here: https://t.co/JxYlJB8nu7 | |
56cb652693367a5efa4dda333a4e1974 | ATT | Customer: Hi @ATT and @AsurionCares :) The refurbished phone you sent me started showing signs of touch-screen disease (a known issue on refurbished iphone6s+ models). Please help me understand why I have to pay you to replace it, when I'm the one being inconvenienced by this phone defect
Support: The frustration surrounding faulty phones is certainly understandable and we're eager to look into that unresponsive touch screen for you! Learn about refurbished phone warranties simply by clicking here https://t.co/30FHzwaokV. Let us know if you need further assistance. ^LarL
Customer: Tried all the recommended fixes, and can only see that it's most likely due to "touch disease" per https://t.co/DK3iwk80N2. And what I can't wrap my head around is why I have to pay to replace a faulty phone you sent me? | |
ab78375ae23d2f9db55f41a0c8cfc6d6 | AppleSupport | Customer: sooo... I updated my phone for my “i” to turn into an A with a question mark in a box, and my “it” to turn in “ i.t “ like the fuck apple got going on. get i.t together. 😑 @AppleSupport
Support: We're here to help! Just to be sure, have you backed up your iPhone and updated to iOS 11.2? The latest release includes a fix for auto correct issues. This article will guide you through the process of backing up: https://t.co/4f8hwT5to6
Customer: nawl still ain’t changing i.t bro
Support: Send us a DM and tell us which device you have, and we'll go from there. https://t.co/GDrqU22YpT | |
0bf899510cd779a1c0da5bc3661bd90e | AmericanAir | Customer: Back in CHA. Good job @AmericanAir Great flights this weekend and all arrived ahead of schedule. 👍🏻👍🏻
Support: It was our pleasure to have you fly with this weekend! We'd love to keep the streak going and see you again soon.
Customer: You definitely will. I just got the new AAdvantage® Aviator™ Red Mastercard®: 😁
Support: AAwesome! We can't wait to see you in the air again. | |
10b11763c20aec9b55fc17096a2f2658 | AmazonHelp | Customer: just wondering what the issue is with your delivery in Medway. Ordered 2 things with prime over 2 different days. Still waiting for them both.
Support: I'm sorry you haven't received your order! What was the delivery date according to the order conformation e-mails? ^DD
Customer: Yesterday and the other item today. Just spoken to customer service and they have no idea when I will get my items. What do I pay Amazon prime for?
Support: What is the current tracking status on the order: https://t.co/Y5jpI9gRhE? ^JF
Customer: Arriving some time between 3rd and the 5th
Support: Can you let us know which carrier was assigned to deliver your orders? You can review this information under tracking details here: https://t.co/ijxJ9jCwr9 ^JS
Customer: All I can see is Amazon shipping. They have order numbers
Support: We'd like a chance to look into this with you by phone or chat! This way we can review our available options in real-time. We can be reached here: https://t.co/JzP7hlA23B ^WT
Customer: When I spoke to them they didn't know when I would be getting it. I would like the chance to get my items | |
11014af40a234b38833d1d0f1a58071f | ChipotleTweets | Customer: Can y'all make all the vinegarettes Taste the same instead of them all tasting different at every location... @ChipotleTweets
Support: We always want to follow our recipe cards to a T. Let a manager know if you don't find our dressing up to par next time. -Whit | |
a7bdd197252455e8f231426dc3b6db0f | VerizonSupport | Customer: been waiting a long time at your St Johns/Portland OR. Only one staff member is here/not his fault it's taking forever/But this angry customer ahead of me is refusing to accept he has done everything he can personally do for her. #understaffed #bekindtoserviceworkers
Support: Let me partner you with our Verizon Wireless team @115990.
^CAR | |
8a54c2bf87e9f7ccc9c3b5034218eaac | Customer: Hi, recently bought a PS4 Pro and installed WW2 but I am stuck on the Division Select page ? Can’t press to select a division and can’t go back off it ? | ||
f8e5e7732402efd663ea2fd02380a34b | Uber_Support | Customer: Dear @115873 I would like a refund on my ride where my driver did not return change in full. DM for further support, please #uber #uberindia #ubermumbai #uberrefund
Support: We can take a look! Send us a note via https://t.co/4DTBhCaWGV so our team can get in touch. | |
51ce1192647ebf1887ed2204ccfdeb89 | GWRHelp | Customer: we have just set off now (20:40) on the 20:03 train to Bristol. Please can you confirm I will get a full refund?
Support: Hello Nicole. Compensation would be due if you are delayed by an hour. I am sorry for the disruption tonight. - Jordan
Customer: The train conductor has just informed us we can claim compensation and how to do this. Which of the positions I am being told is correct? And also consistency would be great
Support: You can claim compensation here: https://t.co/kZncdam7bx - Jordan | |
f59291080d3e258d531d91fcf2e74725 | AppleSupport | Customer: i got a problem with my face id. May i direct message you to describe my problem
Support: We’ve received your DM and will continue working with you there. | |
b983391b724ad7755f8b0c4eb379ec08 | AirbnbHelp | Customer: disappointed you didn't honour your mistake and cancelled our confirmed reservation with no explanation.
Support: Hi Garry, we'd like to look into this. Can you DM us your email address and reservation code so we can locate your account? We're standing by to assist. | |
e61ab14e5640b8186fda5f8cbf7f27bb | ChipotleTweets | Customer: Dude Aiden just jumped up on the table and ate my whole @ChipotleTweets bowl like the fucker is 4 pounds the bowl is 1... that’s 25% of his body like RIP lil’ man
Support: Nooooooooooooooooo. Dogs ruin everything. Can't live with 'em, can't live without 'em. -Whit | |
78bb1c15f336aece5a1d3d1638493cd3 | AppleSupport | Customer: cant access my apple account. Is there a known issue causing this? My X just completely died too
Support: We're always here to help. Could you let us know what exactly is happening when you say you can't access your Apple account? For example, are you getting an error message? | |
a3370acdb00f864c2c74a7b61ef095d0 | ATVIAssist | Customer: @ATVIAssist yours Games is fucking broken 5th game in row my 4th leaves before the game starts and the rest are assssssss https://t.co/Qj69tqZqwl
Customer: @ATVIAssist Next game I play https://t.co/q8FZXNTpPl
Support: This very well could be directly related to your NAT type and connection speeds. If you need help troubleshooting this further, please DM me and I'll gladly help you out. ^CB https://t.co/c9WoAfwenP
Customer: My NAT type is open Im playing wired my internet speeds are fine | |
45790962ce33f50861183f8bac9c29d9 | comcastcares | Customer: This is a regular occurrence at our home. Why do we pay so much for internet when we can’t even stream videos? https://t.co/sLtXrcuvCh
Support: I'd really like to figure out what's going on with your internet. Would you please DM the first and last name, as well as the phone number? -JN | |
85aa02b5cb306d204c41c8106e93c2d7 | UPSHelp | Customer: Item was to be at an Access Point yesterday. Didn’t make it to pick it up because of the places hours. Went today, it’s not there.
Support: Hi Kara, let us know how we can assist. Please click the link to DM us with your tracking and phone number. ^E.w. https://t.co/wKJHDXWGRQ | |
d52fbc36263732078d09cbc1f9c62027 | AmericanAir | Customer: we have an elite and non elite on same PNR basic economy fare. Do both get the elite baggage allowance (carry-on), or only the elite? Thanks!
Support: Great question, Zach. As long as your companion is in the same PNR, you both get the elite baggage allowance! See you soon. | |
d458e20ea244bc79e53b84ed9efe2d93 | Kimpton | Customer: if you are a creative in #LosAngeles and want awesome #coffee #breakfast #culture while you work try JaneQ in #Kimpton Hotel Everly in #Hollywood https://t.co/qVPPCSA7ti
Support: Thanks for the shout out; glad we can help get the creative juices (coffee?) flowing. | |
501adeac7235520982b43f8141724b4f | ATVIAssist | Customer: can you please put me in contact with someone who can help me with troubleshooting
Support: 👋 Hi Auston, what can I help you with? ^CB | |
b7a464cca9b753ef7670f74b39e51d15 | GWRHelp | Customer: refund now please,Two forced changes,severe delays and no seat
Support: Hello. If delayed by an hour you can claim compensation here: https://t.co/kZncdam7bx - Jordan | |
738f7004f2e64ab38ad5635fd9dabaf1 | comcastcares | Customer: here we go again . . . service cut off, technician they sent out says it's because of past due payment. log into my account and i see no past due amount anywhere, only my bill that's due on the 11th. and billing is closed today. augh . . . help?
Support: Hi there. I would like to take a look at your billing. Can you please direct message me your account information? -SM | |
3ea981819aabcf5eb0efd364e172c3a5 | TMobileHelp | Customer: can you believe this? Apparently I've had a bad run w/providers! Write a letter & mail it? That might make sense if this wasn't one of the largest COMMUNICATIONS companies! Hire an escalations team & green light FIXING problems, even if it involves a few bucks. https://t.co/JJoKlEhTiI
Support: we appreciate your feedback Melinda, and we will make sure that we get this sent along! We always want to improve our customer service experience! <3 *GraceFranco | |
1dac3c406bd1a4427cb0d4f36324d2ea | AmericanAir | Customer: customer relations with no phone contact??? That is what you call service... can’t get an answer#shame
Support: Customer Relations works through email, but if you request a phone call, they'll do their best to call you. Did you email them yet?
Customer: Been there done that, your service simply is inadequate and shameful. As an executive platinum member after 5 emails i should not have to call. # bad service # shame.
Support: Customer Relations reviews each request thoroughly and they'll be in touch with you just as soon as they can. Thanks for your patience. | |
2c9f844d3daaa9616850b7b41ca8dc53 | marksandspencer | Customer: fantastic customer service!! Replying to DMs at 8:42 on a Sunday night. V.grateful for all your help 😊
Support: No problem at all, Rebecca and we're so pleased we could help! | |
21c8251fcdf6877764bf9a5578580b37 | AppleSupport | Customer: so sent to a store to get a replacement, now about 10 days in... still can’t figure it out and they won’t replace the faulty phone. Apples faulty iPhone X... nothing to do with anything we did... and they won’t replace it... terrible service.
Support: We're glad you've reached out to us. We've received your DM and will continue with you there. https://t.co/GDrqU22YpT | |
1dd7a3aad0f6e0e40c7ea4c8a070572d | AskPapaJohns | Customer: so I tried to order online your $10 any pizza. Wasn’t available. An I just saw a commercial for it again. Disappointed.
Support: We're sorry, may we have your zip code? |
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