TNE-AI/customer-support-on-twitter-conversation

conversation_id large_stringlengths 32 32	company large_stringclasses 109 values	conversation large_stringlengths 10 82.4k
df988708bd5ffa473fc62b45a203a658	AmericanAir	Customer: your team at the Denver Airport Baggage claim should receive a day off with pay for how they helped me!!!! Call me and I’ll explain❤️ Support: That's #AAwesome kudos! We're unable to call, but feel free to share details in DMs.
f7642cda71f1a0ce5a1a712fc807697c	comcastcares	Customer: I would appreciate it if you could stop throttling and disconnecting my Wifi. I never have issues with ethernet and direct connections but somehow my Wifi always randomly stops working. No outages and no down time or reported maintenance. Wifi router is brand new. Support: Hello, we do not throttle the service. Could you please DM your full name, phone number and address so I can view your account and assist? -JAG
fd0b228765d04ade55d6dff6450242e0	sainsburys	Customer: in line to pay. Customer ahead decides he wants a bag after he’s paid. Guy on till gives him one free. But charges me when I want one. #doublestandards Support: Oh no, sorry about that! Which store were you in? Can you DM over the colleague's name via this link? Chris. https://t.co/MdMtnTlX6H
12f87a736735c8517d2c1758f7da9d80	Ask_Spectrum	Customer: my internet is down. Is there an area issue? 44109 Cleveland Support: Good afternoon, I'd be happy to look into any service issues you're having. Can you please send me your name and address, phone number or account number in DM? -MS
be22bd7d50cc83d153b5d10dce791a7d	AmazonHelp	Customer: #Amazon please tell #UPS carriers to stop pretending people are not home just because they don't feel like leaving their vehicle! Neighbor and I were both waiting for packages,literally saw the driver "pretend" he couldn't get access to the units! Support: Hello Elle. This certainly isn't what we like to hear and I'm sorry you haven't received your packages as promised! Have you had the chance to report this to us or the carrier? ^HC
08f2788851c5cb600501b1bd0515c272	SouthwestAir	Customer: Can my daughter bring her hermit crabs on her domestic flight? #helpamomout #theyarelittle #winterbreak Support: Sheri, we only allow small dogs and cats to travel as pets onboard. Very sorry for any disappointment. ^CT
c45c4eca13fa0f0e5434ec19d02d80ed	AmazonHelp	Customer: Really pissed off with @115830 now. This is the 7th time they haven't delivered something to me on time. Support: I'm very sorry for any delay. Have we missed the promised date provided in your order confirmation e-mail? If so, have we given any notification of a delay? What is the latest tracking showing? Tracking can be found here: https://t.co/aaDyEz1VgE ^SK Customer: I was promised it would be delivered today but it is past the delivery time. I was given no notification. My Mum got a delivery today but I didn't. I now have an 'expected' delivery date although on Friday it said it would be here today through prime. https://t.co/XSwfl94hny Support: We don't expect for this to happen, Joe. However, unforeseen circumstances may happen. Keep us updated on the delivery! ^AB Customer: Can I have a link to complain please? This is a load of bollocks. Yous lot have treated me like shit. Support: I'm truly sorry for this experience! We're unable to view your account via Twitter. You can reach us by phone or chat here: https://t.co/JzP7hlA23B ^AB
605629f06b6f3e3341f156437015ab88	SouthwestAir	Customer: I’m 1,000 point shy of A-List for the year. Can I buy point and have that count towards my 35,000? Support: Hey there! Currently, purchasing points only counts towards your total available balance. We do not have a way for you to purchase points to your Tier Status. You can earn points towards A-List by air fare, Chase Credit Card, or select partners: https://t.co/Vq5F71DEIA. ^MA
502d20b38fa6c5470c33776514da1dc2	AppleSupport	Customer: received my iPhone X yesterday, while transferring data from iPhone 7 to X, it didn’t restore to the latest backup. 😞 So I don’t have all the photos & data I need on the new iPhone X. @27892 & @27893 couldn’t contain their excitement until the setup was complete.🙄 Support: Hi there! If you'd like, you can go back and follow these steps to get everything transferred over: https://t.co/lOVrD5pu5o Customer: I’ll try again. Thank you.
6863f6c8c9bbf5f6d067e316458c6f75	hulu_support	Customer: Why is cbs the only one bufferiing when im trying to watch chiefs jets game @hulu_support Support: Sorry, Jeff! We're looking into similar reports at this time. For now, please try a quick device+modem reboot for comparison, and thanks for bearing with us.
c1ffb786242bd1c7dab2e8292afec96f	AmericanAir	Customer: Thanks to all the pilots and crew of @AmericanAir for your endless efforts to serve your passengers. I appreciate you! Departing #Huntsville for #Charotte then back home to @126260 https://t.co/3doOxHkITE Support: We appreciate your love and support, Tim. We'll make sure your praises are shared with our leaders! #AATeam
2f12d47f88acad322483946b0d6fb84e	comcastcares	Customer: #mobile_Care I have an error code and I cannot watch football. Support: Sorry to hear about the error code you are experiencing. I can help you out here. Can you DM your account phone number and address? -TJS
ca19b6fbb89e047972d7e894581b10a9	Morrisons	Customer: why does every mince pie, and every jar of mincemeat you sell, contain palm oil? We don't purchase any product which doesn't state the palm oil is sustainable for environmental reasons. Thanks for ruining Christmas! Support: oh no, I'm sorry Val! :( I've sent your comments to our Buying Team to review. - Justine
da07f107a8b19c0ad60067e29a774bcb	AmericanAir	Customer: I honestly don’t know how @Americanair stays in business. #theworst #worstairlineever Support: What's got you feeling like this?
417d17718417d3c07a9aef9e65144966	GWRHelp	Customer: any ideas on the next train kit to Bristol Temple Meads? Support: Hello. 2104 changing at Reading and Bath Spa for Bristol Temple Meads. - Jordan
8bae787e22a253151ebf13ac43ba7186	AmericanAir	Customer: This will make sense to a very niche audience but it’s a pretty big deal IMO. Is this temporary, @AmericanAir? Or is RIP to pb&j mix? https://t.co/BDPFaZ2dc9 Support: We're always looking for new things to stock. We appreciate your feedback on what to include!
f81736d1ab8029023e68b84b3b7c7e18	DoorDash_Help	Customer: 1500% tip? https://t.co/zHqw4H8P2I Support: Hi. Please send us a DM with your email address at @doordash_help, and we will take a closer look right away.
e9d4bfd61de10f7c28323c2248c31c23	ChipotleTweets	Customer: #lol chipolay RT @ChipotleTweets: @262129 Haha how does she say it? -Whit Support: Oh, I like that version. I'm just glad she doesn't say "Chipolte." That one always makes me cringe a little. -Whit
f3d7075ed069d7e3585bce56c8c87c66	hulu_support	Customer: almost every live sporting event I try to watch has major streaming issues. It skips and jumps all over the place. This game is almost unwatchable because of it Support: Our sincere apologies for the continued trouble, Keith! Our team is working to get the issue with Live sporting events buffering resolved ASAP. We're so sorry for any inconvenience this has caused!
9ad756546495b46e4afd60167bb35617	AskeBay	Customer: I made an account and it got suspended within minutes of making it, and then I call saying my account is PERMANENTLY banned, I never made a singe purchase either, can you please help? Support: If your account was suspended, any new accounts will most likely become suspended as well. You're welcome to DM us with your original account information and we can confirm in most cases whatever happened to cause the suspension. ^CR
9475d6edb1ce84c40dba41975becad8f	ChipotleTweets	Customer: I'm pretty sure I can eat 2+ burritos at @ChipotleTweets all the time.... https://t.co/S94JlUnpCT Support: In one sitting? -Whit Customer: Of course! Customer: Can I get a witness! @262123 @262124 Support: @262123 @262124 Let's hear it! Can it be done? -Whit Customer: @262122 @262123 I've seen 2.5 before, but usually the preference is 2 if he's feeling it! Customer: @ChipotleTweets @262122 Can also attest to this. Been married to the guy for four years. This is nothing. 🙄 Support: @262124 That's seriously impressive. Virtual high-five happening with @262122 right now. -Whit
eb6ebd10104c56c0a4a3107c87f96a14	AmericanAir	Customer: & instead of letting u fly empty direct flight to Indianapolis they make you wait 2.5 hours to fly to Charlotte 1st & connect to Indianapolis. #PoorCustomerService #HelpOrNeverFlyAAAgain #MusicianLife Support: We're very sorry for the frustration this caused you. We're not always able to hold flights.
d061845a1f4523c22ed5723b6600d731	sainsburys	Customer: I bought this wine from your Bamber Bridge store yesterday, when it came to opening it, it seems corked is somewhat of an understatement! https://t.co/hCRusXVOTZ Support: Oh no, I'm very sorry about that! Can you pop over the barcode number for us please? Chris.
d70c9249f1ec4d2392103119a74b14e2	AmazonHelp	Customer: La compra semanal hecha en 10' y en 2h en casa. Top @116928 https://t.co/BoxAdkdKDY Support: ¡Nada cómo pasar un domingo en casa sin preocuparse de salir para conseguir lo que necesitamos para pasar una excelente semana! 😎👌. Utilizamos tecnología de avanzada para llegar tan rápido cómo lo necesites. Y ahora cuéntanos, ¿listo para un maratón de series? ^MZ https://t.co/EMM2bP4fJL
9132155b6d88b67aaa8e766410ee32de	Uber_Support	Customer: @115873 @5484 FORGOT MOBILE IN CAB WHILE TRAVELLING FROM JAIPUR JN. TO PANCHASHIL ENCLAVE. We called from RMN but not helped. Driver name is Rakesh. Please help. My registered mobile number is not connecting to Uber Support: Here to help! Get in contact with your driver here: https://t.co/rOtqyWzf0B Customer: Tried connecting with the above link. Received a call from +91 11 7941 3793. The call is not getting connected. The operator says it's an invalid number. Support: We're here to help! Send us a DM with your email address and more details so we can follow up. Customer: __email__
cc4a64150c919f66522e48d84213449a	AmazonHelp	Customer: I’m tired of paying for amazon prime and my orders get delayed. Support: I'm sorry to hear you're experiencing delays! Are you currently waiting on an outstanding package? ^JS
2db0d22d94875ee22383f26f58900840	Uber_Support	Customer: No choice but to switch to @115879 because @115873 is unable to stop people from hacking my account. Support: Here to help! Please send us a DM with your email address so our team so our team can connect.
4fe1213ccb67d71f2fee0f7ee3733aea	Uber_Support	Customer: Buyers beware. @115873 will change your charge without notifying you. The price I requested was $30 and they charged $56 behind my back. What's the point of having a price then? How is this legal? #uber #malpractice Support: Happy to help! Send us a note here, https://t.co/UrddKG8iSH and our team will follow up. Customer: I already contacted CS and they said Uber automatically adjusts the charge based on supply and demand. Super deceptive! By the time the price is updated I am already in the car, and I can't do anything about it. 😡 Customer: @261918 someone created an account on Uber and used my email without my permission. I need information on how to proceed to remove my email from this fake account. Support: We're sorry to hear this was your experience. Can you send us a DM with your email address so we can assist?
cd33c66d418e19793cb9fb8bcd1e9bc2	SouthwestAir	Customer: Another great flight on @SouthwestAir where I am a frequent flier! #travelbaby #More than24flightsAlready https://t.co/mdKMj3sczM Support: What a cutie! We've got a little treat for him for being such a loyal flier already. DM us w/ your Rapid Rewards number. ^LB
7348fb60a89cb195e4c980c9df82bb6d	Ask_Spectrum	Customer: Is there a known issue with authenticating Spectrum through TV channel apps? Getting an ELI-9000 error message on every app. Support: I do apologize for the service issues. Could you please Follow/DM your full service address or account number so I may assess the situation at this time? Thank you! ^JLM
955be37356e22a2ae3a1f5a5173807ae	Uber_Support	Customer: we need help finding my dads phone!!!! It was left in an uber in Indianapolis yesterday. Help us track down Samuel in the gold Toyota Sienna please?! Support: Here to help! Send us a note here, https://t.co/rOtqyWzf0B and our team will follow up.
8ba93da0f1893785e7d739e76f171194	ChaseSupport	Customer: Bought a ticket with UR points. It was refunded, but it was refunded to a MasterCard that was used to purchase it? Who's card is that? Do I get my points back? Support: I would like to take a closer look. Can you please DM your full name and zip code? ^JM https://t.co/znUu1VJn9r
6b9b70291f8814c3a0bf5be96a9937c6	comcastcares	Customer: Nice 👍 shoot. #xfinity #comcast #xfinity #remote #dog #cableman #houston #Houston #xfinity… https://t.co/MzFUE8UZKm Support: We're just a Tweet away, 24/7 if you need us. Just DM your name and address and we can get your internet back on track. -ME
40507cbf9043e817171a9d376e1ba272	sainsburys	Customer: bought these yesterday, best before today? Really? Pretty poor I'm afraid Mr Coupe. https://t.co/bnM2OZcfaW Support: Uh oh, sorry about that! Which store did you purchase these in? Chris.
7f96c359340563576377954cb9618a2a	SouthwestAir	Customer: Can I have my mobile boarding pass as a text or in the device? Support: Gopi, how many Passengers are you flying with today? ^CT Customer: 3 and one infant Support: Currently, mobile boarding is only compatible w/ single Passenger itineraries. While your reservation is not eligible for mobile boarding, feel free to swing by the kiosk when you arrive to print the passes. ^CT Customer: Ok thanks
8ed98bfd5808cee4be8ef5f51246768b	XboxSupport	Customer: a two week comms ban for calling someone a pussy cat... What a fun bunch of people the xbox enforcement team must be @XboxSupport Support: can go here to follow the steps to submit a case review https://t.co/LQYh6TbBcD. 2 ^RM Support: Hi, sorry for the inconvenience, we can not speculate on enforcement actions, but you 1 ^RM
97accb13110db98debfe8e642dd64042	AppleSupport	Customer: I’m so happy the #iPhoneX came out. Now my Fossil of a phone #iPhone7 can start working at an incredibly slow pace and shut off randomly. @115858 at its finest. Support: Let's take a look at this together. Have you already updated your iPhone 7 to iO11.2? It was released yesterday and may resolve the speed issue on your iPhone. If it's updated, let's go into DM so we can work together to get your iPhone up to speed. https://t.co/GDrqU22YpT
2fe1be5a694dc5c8346ab59063c68994	hulu_support	Customer: Once again, streaming of a live sports event is flaky, this time the New England - Barfalo game. C'mon, there are more options out there now, Please fix ASAP Support: Our apologies for this experience! We are looking into similar reports with high priority. Rest assured we'll share the honest feedback as we continue to make improvements to our Live service and we thank you for bearing with us.
c6411b6bdbda043ef7381b7aeb6f41bd	comcastcares	Customer: I have a complaint/suggestion for person in charge of the TV "screensaver" news - Please do NOT post the results of ski races before we've seen our recording?! Surely this practice will NOT continue during the Olympics! Thanks! Support: Thank you for your feedback. We appreciate the opportunity to improve the customer experience. Is there anything else we can assist you with? -JP
4a5dd73356c74f83db5c9d49d01a3ee3	comcastcares	Customer: is no better. HORRIBLE service Support: Hello, it is upsetting to hear you feel this way and I would love to assist in any way I can. Please DM me the details. -ADW
7b6acd201b44791d07d646e8cc10d0de	Uber_Support	Customer: Dear @115877, please spot the issue in this picture. Must be out your gottdamn minds. https://t.co/I4CEKLHlrQ Support: Here to help! Please send us a note here; https://t.co/3eYc7uUEUm so our team can connect. Customer: @261919 someone created an account on Uber and used my email without my permission. I need information on how to proceed to remove my email from this fake account.
3c7471dcd3fba29d172aeea2a8c1e6c1	TMobileHelp	Customer: why did you guys charge me international call fee for calls I made on what's app? Ridiculous!!! https://t.co/EMQk7o0MD1 Support: Thanks for reaching out, Anh. Please DM us so we can ensure you're being charged correctly: https://t.co/cuEwtd2epS *DanKing
19e8378ea9156c58495e8b65b6a4864c	IHGService	Customer: Pls can u tell me if the Holiday Inn Resort Krabi Ao Nang Beach is a non-smoking hotel, ie are u allowed to smoke on balcony &/or outside areas? Thx! @262792 Support: there are designated smoking area/s at the hotel. Feel free to contact the hotel directly for more details. ^mj https://t.co/2rT0l9N9Cu
84c608c090bf46c55783a54bdb063d5c	SpotifyCares	Customer: where is the 99p deets?? https://t.co/MGVY84jWf5 Support: Hey! If you haven't had a subscription before, you can get the Intro Offer at https://t.co/iOSe5Io3nY. Just make sure to use a recurring payment method such as a debit/credit card or PayPal. Give us a shout if you have any other questions 🙂 /NJ
ad541251d1015d8290c5321b70e450f7	SouthwestAir	Customer: The pilot just asked me if he could share my chips. @SouthwestAir are you feeding these guys enough?? Support: Unlimited peanuts and pretzels, Mira! It's definitely a perk of the job. ^LB
0b82fff5d61a4c0d16dca1a6efe9017a	comcastcares	Customer: what is happening with network stations in Chicago? S0a00 Support: Hello, I can further look into this connection issue for you. Can you please DM me the full name and phone number on the account? -ADW
277ab59cf52700fddfe0a6dcdc64a305	AmericanAir	Customer: Final business trip of 2017. 7th trip to Florida alone. Thankful for @AmericanAir and #AAdvantage and the great service all year. #SMF to #PHX to #MCO #AA #BusinessTravel #AmericanAir Support: We truly enjoyed sharing the skies with you this year, John. Happy holidays from our family to yours! #AATeam
284e5ba808c37a5969039d24f2c925aa	AlaskaAir	Customer: check-in operation @ FLL needs some attention. Bad experience. No signage and blasé attitude of agents. Two stood at one counter slot & just chatted while customers awaited service. You can do better. Support: Hi David. I apologize for this experience and appreciate your feedback. I will pass this on to our leadership for review. - Samantha Customer: Thanks and PS - Virgin agents wear AS lanyards and have AS logo on their name tag, yet lack the system capability to check in AS pax. Please pass that along also and thank you for your support. Support: I definitely will. Thank you for letting us know, David! I appreciate it! - Samantha
5144f5524520766c1e4866d53e402752	hulu_support	Customer: my mistake- I was under the impression “live tv” meant that I could watch football like live...sans the 7494728 buffering breaks? 🙄 https://t.co/nccjvfa7ch Support: We're truly sorry for this experience during the Patriots/Bills game on CBS, Haley! We are looking into similar reports at this time and we thank you for bearing with us.
2f86abba6bc9f5cbf99ca89f94c5e821	AppleSupport	Customer: Running 11.2, but don’t see the option to set up Apple Pay Cash in Wallet. I have a debit card added to Apple Pay. Am I missing something? Support: If you're in the US, those features will require iOS 11.2 and will begin rolling out early next week. https://t.co/GDrqU22YpT
2f8c7dbbb9f7bc11396e67ee1acfc5e7	SouthwestAir	Customer: Can I change a flight to arrive at a different airport? Ex: I am currently flying into LAX but want to change it to San Diego. It doesn't give me the capability to change the airport online Support: Apologies for the trouble, Brittainy. Give us a call at 800-I-FLY-SWA if we can help with your reservation. ^CT
ddbca2f40b9110d36eeb57f78a643307	AmazonHelp	Customer: very poor customer service, courier blatantly lied about trying to deliver then call centre tries to fob you off #poorcustomerservice Support: I'm so sorry to hear about the poor experience, Sian! We'd love to help! Without providing account and personal information, could you tell us more about the issue at hand? ^VB Customer: Call centre weren’t interested - 20min phone call just repeating themselves they will try and deliver tomorrow - no good we are in work hence arranged delivery through prime account for today. Also did not want to respond formally to complaint. Customer: Can guarantee courier was not in our street @ 6.52 as claimed. Door bell works all lights on 3 cars on the drive people coming & going at that time. Would be better to be honest & say too busy rather than lie & say first delivery attempted Support: I can definitely understand how frustrating this is! I hope you'll let us take another look at this with you. When you've got some time, please reach us via phone or chat here: https://t.co/JzP7hlA23B Please keep us in the loop! ^DW Customer: Ok thanks but we have already spent 20mins on the phone with the help desk & just went around in circles, won’t comment on the fact courier has lied, can’t contact delivery driver to insist it’s delivered tonight will try to deliver again tomorrow - but we will definitely be out
06d118c61e90d2643f6401f1037ade74	AmericanAir	Customer: not sufficient response due to what happened. Please help or I'll simply use another airline... Support: If we can help with rebooking options, meet us in DMs with your record locator.
e8579ac7edb044814e7f1b84e9daa6ff	AskRBC	Customer: Your customer service is reaching an all time low today; I’ve been in the phone queue for more than an hour - don’t have any idea if I’m four or five hours out or 15 minutes. Support: We thank you for your patience for any longer call times. Which dept are you trying to reach and the reason for your call? ^PQ Customer: Check your DMs! Customer: And don’t overestimate my patience, I’m this close to switching banks and the lack of response is a big part of the reason why.
451763ec1b3c301ee5788571caa9c6c2	XboxSupport	Customer: how do you turn off audio description on an xbox 360, just rented Spider-Man homecoming & cant turn it off? Bad download? Support: If you hit the middle Xbox button, there should be an option to turn it off. Are you referring to Xbox Narrator? ^RM
a67c1fc09712601ccf738712b5a53349	Uber_Support	Customer: can you please help me to log into my account? Thanks. Support: We're here to help. We just sent you a DM.
dce4147f25b3d2160e2d50283c797b8f	TMobileHelp	Customer: Out of curiousity, does @115911 sell USB dongles that supports bands 2,4,12, and now 71? 📶🌐 @TMobileHelp Support: The #Uncarrier has lots of options for getting #BlazingFastLTE data to the devices you need connected. Let's meet in DM and we'll talk details: https://t.co/cDHmSFlO12 NathanLovato Customer: Cool, but I am strictly looking for a USB dongle that supports your LTE network. Support: No worries, with T-Mobile, we've got you covered. Let's talk about what your account qualifies for, I'll see you in DM: https://t.co/cDHmSFlO12 NathanLovato
4a3cd3943c8cff19c65423ffc841a8a3	AppleSupport	Customer: Guys wtf I just bought new @115858 headphones and like used them for five minutes and then dropped my macbook air including my headphones and now they are broken.... Like wtf bye €30. fml like everything is going wrong, even the little things. Support: We're sorry to hear this. We can help you look into service options. Send us a DM with the country you're located in to get started.
5f5b69775de867a540dcb60f314ac447	XboxSupport	Customer: Excuse me.. @115786 @XboxSupport @115890 , can one of you guys make it so that Xbox’s remember WiFi passwords 🙂 Support: @115786 @115890 Hi there! If this is an option you'd like to see added, make sure to share this on https://t.co/aTBazyk9cG for greater visibility with our teams^EZ
ba435f56dd59aa35e37e1b3bf845ddb2	AirbnbHelp	Customer: I'm sorry you but you guys suck! shower broken, carpet burned, door handle stolen by guests and no payment from insurance? #airbnbsucks #airbnb #WTF #fails #FAIL #fails https://t.co/LXWeR2d2LA Support: Hi Craig, we have responded to your DM. Please take a look when you have a chance. Thank you.
2d3411b43a2e5baefbf5435d67b2d3b9	British_Airways	Customer: oh dear ...aisle seat, opposite loo...so much for gold guest list #timeforchange Support: Hi Allan, we're sorry to hear this. Did you speak to the crew about moving? ^Kit Customer: Sorry to be glum but this seat just sucks ....how many men pulling up zips and women adjusting belts should one man have to endure Customer: In bus class Customer: Plane full apparently.... Support: Hi Allan. We're sorry you've had such a difficult day. ^Neil
42f03b2a575442d50d8b41b2295b49be	TacoBellTeam	Customer: hey u guys wanna refund my order considering im vegan and allergic to milk and ordered everything fresco style and they gave me tons of sour cream and cheese? Thanks Support: Have you reached out to the location? They are the only ones able to provide refunds.
38766273d2de807a9b98aca1152433d0	ChipotleTweets	Customer: This is very unappetizing https://t.co/0EpYHiSXjW Support: Oh dear, that's not cool. Which restaurant did you visit? -Whit Customer: West Town Mall Knoxville, TN
00ccb35d42301693389fa7b7e0d69b2e	AskLyft	Customer: What are you playing @115879 ? Been waiting 20 mins for a car and am on my third bloody driver!! You’re killing me!! #lyft #losingmymind Support: Hey there! We're sorry to hear about this. Can you DM us so we can look into it?
f23cc8b1de287e6ce31b262ff459c959	AppleSupport	Customer: smoke and burning smells coming out of daughter's laptop thru' keyboard). Screen gone black. No unusual activity. Any thoughts? Many thanks. Support: We'll be happy to look into this with you further. To do so, go ahead and let us know your country/region within DM here: https://t.co/GDrqU22YpT
e0565e21b17298a6fe7085fb119db5b8	AmericanAir	Customer: nothing appeared missing at first glance, but who do I need to contact if any of my property IS missing?!?! Support: Please give our Baggage team a call to discuss further, if needed. They can be reached at 800-535-5225. Customer: thank you!
505b6f6b7eb6e9952cc278d18e7b5687	AppleSupport	Customer: your Apple Pay doesn’t work with X. It says double click on the right side and it did nothing. I’ll have to stick to the cards. Do better. Support: We'd love to help. Are you only double clicking the sleep/wake button? Customer: The top right screen has instructions to double click. I double clicked the screen many times. I didn’t touch any manual buttons. Customer: Had to watch a YouTube video on it. I get it now. Support: We're happy to hear you were able to find the solution. Please feel free to reach out if there is anything else we can help with.
116fd20680974a7f1be4da0853b153e6	AmericanAir	Customer: #LA #LAX @116147 @AmericanAir https://t.co/gaojXZpge4 Support: We love your #birdwatching skills. Thanks for letting us take a peek out your window.
2643d189cab6d10d04456047749665f3	AppleSupport	Customer: you really need to fix iOS 11. It is legit the worst experience ever. It’s so buggy! I really hate iOS 11. Support: We'd like to know more to see how we can help. Send over the details of what's going on, including what type of device and which specific iOS 11 version you have via DM. https://t.co/GDrqU22YpT
0375069e5809571b2104b289e542fd8b	Delta	Customer: - I'm quite surprised there is anything close to a correct passanger list about how you just boarded this flight out of LaGuardia. Time to get an efficient, safer process. I just witnessed several of your customers including me floored at what just happened. Support: Truly sorry to hear about your disappointment, Christine. That is never our goal. Can you please share your flight number through the following link so that we can report your feedback. *AOS https://t.co/6iDGBJAc2m Customer: I'm on the runway now - 3786 thank you. I "used to" prefer Delta- nor so much just now. Even ask the American Airlines pilot that just jumped on this flight to get home- he saw it all ;) your stewardess actually just had to deal with it- poor thing.
2544275bd061bf99fa5dde81438ae7e1	AppleSupport	Customer: it should not take 1 hour to transfer a 16gb 4k 60fps video from my iPhone to my computer. This is my second try, the transfer keeps failing. Support: We can help. Transferring a 16 GB file can take a significant amount of time. If the issue happens again, restart your iPhone and your computer. DM us if this continues. https://t.co/GDrqU22YpT
f1f6982443e16c78531683fab27922ed	AzureSupport	Customer: #azhelp: Hey i was wondering how would one increase there limitations on proxies? Support: You can request a quota increase here: https://t.co/heO4tfFVts ^TW Customer: quick reply! Thanks! Support: Any time! We're here to help! ^TW
d4d074a5a6260578d815adeeda6c338c	VerizonSupport	Customer: two days of this same message Verizon. Fix your website this is a shame. https://t.co/6B6X3fzdCP Support: Help is here! Are you trying to update roles for your residential or cellular service? ^HSB
454019e838dfb5b94ea95e74a31c4611	AmazonHelp	Customer: do you have rights to the Bureau season 3 or do I need to import it? #thebureau Support: Currently, Season 3 of The Bureau is not available on our UK site. ^DW
8f92de16a56ebb751781d7ef49e6f269	AskPlayStation	Customer: Hello. Is it possible to transfer money between the wallets of my two accounts on PS4? I accidentally redeemed a code on the wrong account. https://t.co/pDrlvYd0tF Support: Hi Jimi. That option is not available. The credit in your wallet cannot be transferred to another account.
4df75499fa68483ce9b3ebbbbd661b01	XboxSupport	Customer: I haven't received my Lego batman movie yet, what's up? Support: We don't have info related to this offer, so we could not speculate. We would recommend to keep an eye on the messages on your console for additional info.^EZ Customer: I saw a video about it, guess it was speculation
80040be2b6aed722ca4a694a22e76b55	AppleSupport	Customer: . @AppleSupport Mac Photos in High Sierra blocking, “not responding” when exporting originals or modified. Not usable at this point. Support: We're here to help. Let's take this to DM so we can better assist you. https://t.co/GDrqU22YpT
ed316ddb9b0e0d65f2ee23e7eabd3f95	hulu_support	Customer: Beta testing @115940's new live TV program is all fun and games until it turns out it sucks... Support: Sorry to hear about this, Julia! Were you having trouble streaming on CBS earlier? If so, our team is looking into this with high priority and we thank you for bearing with us.
cb481a372d2da750624055fcb516ed8f	VerizonSupport	Customer: Well shoot @112337 it is closing in on 2 hrs now since we ordered are you ok? Should I call 911. Bark twice if I should call 911. Customer: If I had alerted @115722 to this problem they would have FiOS'd our food so fast that we'd have gotten it BEFORE WE EVEN ORDERED get it together (I swear I don't normally @ places my empty stomach is in control now) Support: Truth! ^RMD
4b75ea01c463823c3d4e695dd9469833	AmericanAir	Customer: S/O to @AmericanAir for breaking my suitcase handle Support: Oh no! Please file a claim with our Baggage team before you leave, Grace.
4dbc0fcf900eb910564cc4a07639f2da	AmazonHelp	Customer: Nobody does packaging overkill like @115821. Seriously guys, it’s four little batteries, you could’ve just sent them in the envelope they were in. You didn’t have to then put that envelope into a box and cushion it like it was a ming vase. https://t.co/CfDqrxmKXD Support: We're always looking for ways to improve. If you'd like to provide feedback directly to the packaging team, you can do so here: https://t.co/M9WpW8GLib ^KB
3c802a8946db06c3acc40c577ce01e6e	AppleSupport	Customer: Why will my apps not update @AppleSupport Support: Keeping apps updated is key on your iPhone, and we want to help. What is happening when you go to App Store > Updates > Update All? Tell us what's happening, and we'll be here to help you. Customer: The circle just goes round & round then stops Support: If you haven't already, let's try to force your App Store to close and restart your iPhone by turning it off and back on. Here's how to force an app to close: https://t.co/DEYy6pvQDC
4a6aee82ff04d58f85331936bff5aada	Ask_Spectrum	Customer: hey spectrum, our fox channel hasn’t worked all weekend, missing lots of football games... Support: Hello Haley. My apologies for any frustrations or inconvenience. If you’d like to DM your account details (phone number and full address), I’d be happy to check into this for you. ^MG
e069c77224875322deec39a8ad60ab55	Tesco	Customer: i know it's #imaceleb season but really didn't need a caterpillar in my veg lads x https://t.co/5ACvdeEXWL Support: Do we have your permission to pass your details over to our suppliers as they may wish to contact you? Please let us know your preference of receiving a Moneycard via e-mail or via post .TY - Eve 3/3 Support: Could you please DM us your full name, address, e-mail, store and time of visit, product barcode, price paid, a photo of dated area and SC code? 2/3 Support: Hi there, I'm sorry to hear that you found a caterpillar in your veg I understand your frustrations as I wouldn't be happy to share my veg with it either. I will log your feedback for review and issue a refund. 1/3
957253f3ce261ee4a0a3cfeb77afd471	VerizonSupport	Customer: My mobile hotspot isnt working Support: We would want to bring in our team with @115990 so they can assist with this. ^BCW Customer: @115990 okay
2228de4c1135e636cfdccf90721ea683	AmazonHelp	Customer: just received an email saying that my order wouldn’t be delivered today. At 7:50...due by 8pm. Day wasted. Voucher for next order please. Calling CS. Customer: @AmazonHelp told unable to find my address. Took you all day to day To do this....hoping it turns up tomorrow! Support: I'm sorry for the trouble with your delivery. Late parcels typically arrive within 24 hours of their original delivery date. If it doesn't arrive tomorrow, please reach back out. We're here for you! ^AN
e425ad4e8d4d3a15c26872c668686444	SW_Help	Customer: A different train turned up to Exeter Central platform 2 last night and left us stranded at Digby and Sowton. Last train of the night so had to get a taxi. £105 later we got home! I know we weren't the only ones! Support: Hi, sorry to hear this, can you confirm what time train this was as I'm not sure this was one of our trains? ^AW Customer: 2042 from Exeter Central to Exeter St Davids Support: Hi, I can see that our delayed 20:42 service to Exeter St David's arrived at 20:54 on Plat 2, I can see that a GWR service arrived on Plat 2 at 20:35 and this was heading to Exmouth, did you end up on that one? ^AW Customer: Possibly if the GWR train was delayed. We got on platform 2 at 2039 and there was no mention on the board of the 2042 being delayed. A few minutes later we got on the train that came along but discovered it was heading to Exmouth. 4 others did the same so not just us Support: issue further then you can use the following link: https://t.co/phxUD79cHB ^AW 2/2 Support: Hi, thanks for the update, and apologies that the boards were not showing the delay, it does appear that the delay occurred 2 minutes before it was due to arrive but I will feed back the issue that the delay was not showing, apologies again, if you wish to raise this 1/2
00c6bdee3ba5ab65273e04a76495f50e	SouthwestAir	Customer: how do i get early boarding ? Support: Howdy! Upgraded boarding to receive an A1-15 position is available for purchase day of travel at your gate. ^TL
de4355a5a46ae2e84a1de368a9d4df26	AskTarget	Customer: Since when does @116062 sell molding cheese that’s supposedly good until feb 2018 🤔 https://t.co/WzAQU1KGWA Support: Thanks for bringing this to our attention. We apologize that the cheese turned far before its expiration date. We're creating a quality report to share with our merchandisers. Can you please reply with your email address and full name. We look forward to hearing from you soon. https://t.co/bEVlRVM6db Customer: Thanks for responding @116062 just to clarify this product was purchased today and came out of the bag with mold.
dd8b6bbe482f43dd7d250e8673d53fab	XboxSupport	Customer: is the worse to deal with Support: Hey, could you direct message us and explain in detail what issue you are experiencing? ^RM
8d0f567a5bcec04b1c89f7c824e5b802	comcastcares	Customer: TV; I want to be able to “select” 20-25 channels and a premium channel. I don’t need 100’s of channels I’ll never watch or pay for the useless content. Where is that package? Support: Hey, there. I'd like to pull up your account to explore options with you. First, please send a DM with your account information to continue. -SG
79f185db55d43cc3fa46f64848e3dea7	AirbnbHelp	Customer: @AirbnbHelp Bondi holiday ruined by misrepresented listing! Hosts indicated a sofa as a bed however when we arrived the sofa was saggy, too small and dirty. No where for my son to sleep so had to book a hotel urgently and requested refund. Airbnb saying no refund Support: Hi Petrina, we're truly sorry to hear that the listing is not what you were expecting. We have updated your case and asked that our team connect with you as soon as they are able to address your concerns. Feel free to DM us if you have any specific questions. Customer: Thank you. I spoke to a case manager yesterday - Rob - who advised we had no case for refund. I requested a supervisor and was advised a call back in 20 minutes. No call and I can see the booking is cancelled now. Support: We are sorry for any confusion. We've updated your case so their supervisor will know they owe you a phone call. Thank you for your continued patience.
e31041db0924b41a1a029110db7999bc	AmericanAir	Customer: brianna (LBR) from customer service is the most helpful amazing person I've ever had help me when calling advantage help line! Support: We love having Brianna on our #AATeam and would love to share your kudos for her with leadership. DM the record locator she helped you with. Customer: .@AmericanAir yea I was a delta diamond for 3 yrs cough @27903 cough and was treated like s**t now Im AA only! U Treat status rite Support: We truly appreciate your business and support! We value your loyalty and will always be here to help you morning, noon, and night.
a43f7610c2fd6eebc1c3b86ac8abad20	AmazonHelp	Customer: To the tune of #OhChristmasTree Oh @115821 oh @115821 how y’all have failed me 🤯🤬🤬🤬😔😔😢😭😭😭 Support: Oh no!! Not a tangled tune! We want to help you here the best we can. Without giving any personal account information, will you tell us more about what's going on? ^HC Customer: Something was ordered nov.28 I had guaranteed delivery for Dec.1 for an item i needed dec.2-3 now when i track it it says expected dec.1-5 Support: I'm sorry for the delay! Who was the carrier for the order? ^DD Customer: 🤷🏽‍♀️ “shipped with AMZL US” would you like the tracking number Support: With Twitter, we're unable to access account or order information. I'd like to have a Logistics Specialists investigate this personally. Please, provide your details here: https://t.co/cRh2CivOFk ^JE Customer: Please check your dm Customer: One min
bcfcb8485f2a7495fa0f595be210e549	VirginTrains	Customer: Question why is there only one member of staff serving on a train that is carrying passengers from the previous cancelled train and the passengers for this train? Support: It's possible that staff can be displaced from time to time during disruption, apologies for the inconvenience caused ^MW
d3ea53c7d07b3d8aa149a546b33e4389	ChipotleTweets	Customer: when you ask for mild sauce and chicken and they give you hot sauce and steak. My mom can’t eat it because it is too much. What can I do? https://t.co/GR2bwWiypN Support: Please go back to the restaurant to get a remake or tell us more here: https://t.co/sWY5An8xLe -Whit Customer: I can’t go back, I have to leave for work. Mine was tasted bad as well. Customer: I will submit email. Thanks for information. Support: Thanks. Our CS team will take good care of you. -Whit
cbdbfa3f2245262a98f2b8b4d6967c0f	ATVIAssist	Customer: trying to get in to play ww2 is always a hassle this has to be worst release of a game ever 😡 Support: Hey! What platform are you on? Are you receiving any error messages? Give these steps a go: https://t.co/Nt2T6WMm3G . ^EG Customer: Xbox one couldn’t get into a match, showed all my friends as offline, I’ve never felt like I’ve wasted my money on a game before till now
caf7f8d5bcea4197e4c24d345c0578b8	AmazonHelp	Customer: it’s a bummer that I paid to have one day shipping on a package so I could have it by this past Friday and it isn’t even here yet :( Support: So sorry for the trouble, Maria! We're here to help! Just to confirm, have we missed the delivery date provided in your order confirmation e-mail? ^VB Customer: Yes! Here’s the confirmation email https://t.co/yVkz8tOjDw Support: We aren't able to view order or account specifics via Twitter. Can you check the following page and tell us who the carrier for this order is https://t.co/Y5jpI9gRhE? Thank you. ^DO
c88ef108c0e206c56e3cb6758b771131	AmazonHelp	Customer: says my order has been delivered but @118706 either didn’t deliver it yet or it was taken off the porch. #ugh #sofrustrated Support: Oh my! I'm sorry that you've yet to locate your package. Have you tried the following steps: https://t.co/QYPiJ1ns6o? ^AB
90755c69f6844239c79f68edc4d52922	AskLyft	Customer: Having sub par experiences with @115879 today. I better not be getting charged for this “ride in progress” that’s no where near me... https://t.co/jGIcfokirM Support: Please send us a direct message sharing the email address and phone number on your account, and we'll look into this for you. https://t.co/SXpdictw1A

df988708bd5ffa473fc62b45a203a658

AmericanAir

Customer: your team at the Denver Airport Baggage claim should receive a day off with pay for how they helped me!!!! Call me and I’ll explain❤️ Support: That's #AAwesome kudos! We're unable to call, but feel free to share details in DMs.

f7642cda71f1a0ce5a1a712fc807697c

comcastcares

Customer: I would appreciate it if you could stop throttling and disconnecting my Wifi. I never have issues with ethernet and direct connections but somehow my Wifi always randomly stops working. No outages and no down time or reported maintenance. Wifi router is brand new. Support: Hello, we do not throttle the service. Could you please DM your full name, phone number and address so I can view your account and assist? -JAG

fd0b228765d04ade55d6dff6450242e0

sainsburys

Customer: in line to pay. Customer ahead decides he wants a bag after he’s paid. Guy on till gives him one free. But charges me when I want one. #doublestandards Support: Oh no, sorry about that! Which store were you in? Can you DM over the colleague's name via this link? Chris. https://t.co/MdMtnTlX6H

12f87a736735c8517d2c1758f7da9d80

Ask_Spectrum

Customer: my internet is down. Is there an area issue? 44109 Cleveland Support: Good afternoon, I'd be happy to look into any service issues you're having. Can you please send me your name and address, phone number or account number in DM? -MS

be22bd7d50cc83d153b5d10dce791a7d

AmazonHelp

Customer: #Amazon please tell #UPS carriers to stop pretending people are not home just because they don't feel like leaving their vehicle! Neighbor and I were both waiting for packages,literally saw the driver "pretend" he couldn't get access to the units! Support: Hello Elle. This certainly isn't what we like to hear and I'm sorry you haven't received your packages as promised! Have you had the chance to report this to us or the carrier? ^HC

08f2788851c5cb600501b1bd0515c272

SouthwestAir

Customer: Can my daughter bring her hermit crabs on her domestic flight? #helpamomout #theyarelittle #winterbreak Support: Sheri, we only allow small dogs and cats to travel as pets onboard. Very sorry for any disappointment. ^CT

c45c4eca13fa0f0e5434ec19d02d80ed

AmazonHelp

Customer: Really pissed off with @115830 now. This is the 7th time they haven't delivered something to me on time. Support: I'm very sorry for any delay. Have we missed the promised date provided in your order confirmation e-mail? If so, have we given any notification of a delay? What is the latest tracking showing? Tracking can be found here: https://t.co/aaDyEz1VgE ^SK Customer: I was promised it would be delivered today but it is past the delivery time. I was given no notification. My Mum got a delivery today but I didn't. I now have an 'expected' delivery date although on Friday it said it would be here today through prime. https://t.co/XSwfl94hny Support: We don't expect for this to happen, Joe. However, unforeseen circumstances may happen. Keep us updated on the delivery! ^AB Customer: Can I have a link to complain please? This is a load of bollocks. Yous lot have treated me like shit. Support: I'm truly sorry for this experience! We're unable to view your account via Twitter. You can reach us by phone or chat here: https://t.co/JzP7hlA23B ^AB

605629f06b6f3e3341f156437015ab88

SouthwestAir

Customer: I’m 1,000 point shy of A-List for the year. Can I buy point and have that count towards my 35,000? Support: Hey there! Currently, purchasing points only counts towards your total available balance. We do not have a way for you to purchase points to your Tier Status. You can earn points towards A-List by air fare, Chase Credit Card, or select partners: https://t.co/Vq5F71DEIA. ^MA

502d20b38fa6c5470c33776514da1dc2

AppleSupport

Customer: received my iPhone X yesterday, while transferring data from iPhone 7 to X, it didn’t restore to the latest backup. 😞 So I don’t have all the photos & data I need on the new iPhone X. @27892 & @27893 couldn’t contain their excitement until the setup was complete.🙄 Support: Hi there! If you'd like, you can go back and follow these steps to get everything transferred over: https://t.co/lOVrD5pu5o Customer: I’ll try again. Thank you.

6863f6c8c9bbf5f6d067e316458c6f75

hulu_support

Customer: Why is cbs the only one bufferiing when im trying to watch chiefs jets game @hulu_support Support: Sorry, Jeff! We're looking into similar reports at this time. For now, please try a quick device+modem reboot for comparison, and thanks for bearing with us.

c1ffb786242bd1c7dab2e8292afec96f

AmericanAir

Customer: Thanks to all the pilots and crew of @AmericanAir for your endless efforts to serve your passengers. I appreciate you! Departing #Huntsville for #Charotte then back home to @126260 https://t.co/3doOxHkITE Support: We appreciate your love and support, Tim. We'll make sure your praises are shared with our leaders! #AATeam

2f12d47f88acad322483946b0d6fb84e

comcastcares

Customer: #mobile_Care I have an error code and I cannot watch football. Support: Sorry to hear about the error code you are experiencing. I can help you out here. Can you DM your account phone number and address? -TJS

ca19b6fbb89e047972d7e894581b10a9

Morrisons

Customer: why does every mince pie, and every jar of mincemeat you sell, contain palm oil? We don't purchase any product which doesn't state the palm oil is sustainable for environmental reasons. Thanks for ruining Christmas! Support: oh no, I'm sorry Val! :( I've sent your comments to our Buying Team to review. - Justine

da07f107a8b19c0ad60067e29a774bcb

AmericanAir

Customer: I honestly don’t know how @Americanair stays in business. #theworst #worstairlineever Support: What's got you feeling like this?

417d17718417d3c07a9aef9e65144966

GWRHelp

Customer: any ideas on the next train kit to Bristol Temple Meads? Support: Hello. 2104 changing at Reading and Bath Spa for Bristol Temple Meads. - Jordan

8bae787e22a253151ebf13ac43ba7186

AmericanAir

Customer: This will make sense to a very niche audience but it’s a pretty big deal IMO. Is this temporary, @AmericanAir? Or is RIP to pb&j mix? https://t.co/BDPFaZ2dc9 Support: We're always looking for new things to stock. We appreciate your feedback on what to include!

f81736d1ab8029023e68b84b3b7c7e18

DoorDash_Help

Customer: 1500% tip? https://t.co/zHqw4H8P2I Support: Hi. Please send us a DM with your email address at @doordash_help, and we will take a closer look right away.

e9d4bfd61de10f7c28323c2248c31c23

ChipotleTweets

Customer: #lol chipolay RT @ChipotleTweets: @262129 Haha how does she say it? -Whit Support: Oh, I like that version. I'm just glad she doesn't say "Chipolte." That one always makes me cringe a little. -Whit

f3d7075ed069d7e3585bce56c8c87c66

hulu_support

Customer: almost every live sporting event I try to watch has major streaming issues. It skips and jumps all over the place. This game is almost unwatchable because of it Support: Our sincere apologies for the continued trouble, Keith! Our team is working to get the issue with Live sporting events buffering resolved ASAP. We're so sorry for any inconvenience this has caused!

9ad756546495b46e4afd60167bb35617

AskeBay

Customer: I made an account and it got suspended within minutes of making it, and then I call saying my account is PERMANENTLY banned, I never made a singe purchase either, can you please help? Support: If your account was suspended, any new accounts will most likely become suspended as well. You're welcome to DM us with your original account information and we can confirm in most cases whatever happened to cause the suspension. ^CR

9475d6edb1ce84c40dba41975becad8f

ChipotleTweets

Customer: I'm pretty sure I can eat 2+ burritos at @ChipotleTweets all the time.... https://t.co/S94JlUnpCT Support: In one sitting? -Whit Customer: Of course! Customer: Can I get a witness! @262123 @262124 Support: @262123 @262124 Let's hear it! Can it be done? -Whit Customer: @262122 @262123 I've seen 2.5 before, but usually the preference is 2 if he's feeling it! Customer: @ChipotleTweets @262122 Can also attest to this. Been married to the guy for four years. This is nothing. 🙄 Support: @262124 That's seriously impressive. Virtual high-five happening with @262122 right now. -Whit

eb6ebd10104c56c0a4a3107c87f96a14

AmericanAir

Customer: & instead of letting u fly empty direct flight to Indianapolis they make you wait 2.5 hours to fly to Charlotte 1st & connect to Indianapolis. #PoorCustomerService #HelpOrNeverFlyAAAgain #MusicianLife Support: We're very sorry for the frustration this caused you. We're not always able to hold flights.

d061845a1f4523c22ed5723b6600d731

sainsburys

Customer: I bought this wine from your Bamber Bridge store yesterday, when it came to opening it, it seems corked is somewhat of an understatement! https://t.co/hCRusXVOTZ Support: Oh no, I'm very sorry about that! Can you pop over the barcode number for us please? Chris.

d70c9249f1ec4d2392103119a74b14e2

AmazonHelp

Customer: La compra semanal hecha en 10' y en 2h en casa. Top @116928 https://t.co/BoxAdkdKDY Support: ¡Nada cómo pasar un domingo en casa sin preocuparse de salir para conseguir lo que necesitamos para pasar una excelente semana! 😎👌. Utilizamos tecnología de avanzada para llegar tan rápido cómo lo necesites. Y ahora cuéntanos, ¿listo para un maratón de series? ^MZ https://t.co/EMM2bP4fJL

9132155b6d88b67aaa8e766410ee32de

Uber_Support

Customer: @115873 @5484 FORGOT MOBILE IN CAB WHILE TRAVELLING FROM JAIPUR JN. TO PANCHASHIL ENCLAVE. We called from RMN but not helped. Driver name is Rakesh. Please help. My registered mobile number is not connecting to Uber Support: Here to help! Get in contact with your driver here: https://t.co/rOtqyWzf0B Customer: Tried connecting with the above link. Received a call from +91 11 7941 3793. The call is not getting connected. The operator says it's an invalid number. Support: We're here to help! Send us a DM with your email address and more details so we can follow up. Customer: __email__

cc4a64150c919f66522e48d84213449a

AmazonHelp

Customer: I’m tired of paying for amazon prime and my orders get delayed. Support: I'm sorry to hear you're experiencing delays! Are you currently waiting on an outstanding package? ^JS

2db0d22d94875ee22383f26f58900840

Uber_Support

Customer: No choice but to switch to @115879 because @115873 is unable to stop people from hacking my account. Support: Here to help! Please send us a DM with your email address so our team so our team can connect.

4fe1213ccb67d71f2fee0f7ee3733aea

Uber_Support

Customer: Buyers beware. @115873 will change your charge without notifying you. The price I requested was $30 and they charged $56 behind my back. What's the point of having a price then? How is this legal? #uber #malpractice Support: Happy to help! Send us a note here, https://t.co/UrddKG8iSH and our team will follow up. Customer: I already contacted CS and they said Uber automatically adjusts the charge based on supply and demand. Super deceptive! By the time the price is updated I am already in the car, and I can't do anything about it. 😡 Customer: @261918 someone created an account on Uber and used my email without my permission. I need information on how to proceed to remove my email from this fake account. Support: We're sorry to hear this was your experience. Can you send us a DM with your email address so we can assist?

cd33c66d418e19793cb9fb8bcd1e9bc2

SouthwestAir

Customer: Another great flight on @SouthwestAir where I am a frequent flier! #travelbaby #More than24flightsAlready https://t.co/mdKMj3sczM Support: What a cutie! We've got a little treat for him for being such a loyal flier already. DM us w/ your Rapid Rewards number. ^LB

7348fb60a89cb195e4c980c9df82bb6d

Ask_Spectrum

Customer: Is there a known issue with authenticating Spectrum through TV channel apps? Getting an ELI-9000 error message on every app. Support: I do apologize for the service issues. Could you please Follow/DM your full service address or account number so I may assess the situation at this time? Thank you! ^JLM

955be37356e22a2ae3a1f5a5173807ae

Uber_Support

Customer: we need help finding my dads phone!!!! It was left in an uber in Indianapolis yesterday. Help us track down Samuel in the gold Toyota Sienna please?! Support: Here to help! Send us a note here, https://t.co/rOtqyWzf0B and our team will follow up.

8ba93da0f1893785e7d739e76f171194

ChaseSupport

Customer: Bought a ticket with UR points. It was refunded, but it was refunded to a MasterCard that was used to purchase it? Who's card is that? Do I get my points back? Support: I would like to take a closer look. Can you please DM your full name and zip code? ^JM https://t.co/znUu1VJn9r

6b9b70291f8814c3a0bf5be96a9937c6

comcastcares

Customer: Nice 👍 shoot. #xfinity #comcast #xfinity #remote #dog #cableman #houston #Houston #xfinity… https://t.co/MzFUE8UZKm Support: We're just a Tweet away, 24/7 if you need us. Just DM your name and address and we can get your internet back on track. -ME

40507cbf9043e817171a9d376e1ba272

sainsburys

Customer: bought these yesterday, best before today? Really? Pretty poor I'm afraid Mr Coupe. https://t.co/bnM2OZcfaW Support: Uh oh, sorry about that! Which store did you purchase these in? Chris.

7f96c359340563576377954cb9618a2a

SouthwestAir

Customer: Can I have my mobile boarding pass as a text or in the device? Support: Gopi, how many Passengers are you flying with today? ^CT Customer: 3 and one infant Support: Currently, mobile boarding is only compatible w/ single Passenger itineraries. While your reservation is not eligible for mobile boarding, feel free to swing by the kiosk when you arrive to print the passes. ^CT Customer: Ok thanks

8ed98bfd5808cee4be8ef5f51246768b

XboxSupport

Customer: a two week comms ban for calling someone a pussy cat... What a fun bunch of people the xbox enforcement team must be @XboxSupport Support: can go here to follow the steps to submit a case review https://t.co/LQYh6TbBcD. 2 ^RM Support: Hi, sorry for the inconvenience, we can not speculate on enforcement actions, but you 1 ^RM

97accb13110db98debfe8e642dd64042

AppleSupport

Customer: I’m so happy the #iPhoneX came out. Now my Fossil of a phone #iPhone7 can start working at an incredibly slow pace and shut off randomly. @115858 at its finest. Support: Let's take a look at this together. Have you already updated your iPhone 7 to iO11.2? It was released yesterday and may resolve the speed issue on your iPhone. If it's updated, let's go into DM so we can work together to get your iPhone up to speed. https://t.co/GDrqU22YpT

2fe1be5a694dc5c8346ab59063c68994

hulu_support

Customer: Once again, streaming of a live sports event is flaky, this time the New England - Barfalo game. C'mon, there are more options out there now, Please fix ASAP Support: Our apologies for this experience! We are looking into similar reports with high priority. Rest assured we'll share the honest feedback as we continue to make improvements to our Live service and we thank you for bearing with us.

c6411b6bdbda043ef7381b7aeb6f41bd

comcastcares

Customer: I have a complaint/suggestion for person in charge of the TV "screensaver" news - Please do NOT post the results of ski races before we've seen our recording?! Surely this practice will NOT continue during the Olympics! Thanks! Support: Thank you for your feedback. We appreciate the opportunity to improve the customer experience. Is there anything else we can assist you with? -JP

4a5dd73356c74f83db5c9d49d01a3ee3

comcastcares

Customer: is no better. HORRIBLE service Support: Hello, it is upsetting to hear you feel this way and I would love to assist in any way I can. Please DM me the details. -ADW

7b6acd201b44791d07d646e8cc10d0de

Uber_Support

Customer: Dear @115877, please spot the issue in this picture. Must be out your gottdamn minds. https://t.co/I4CEKLHlrQ Support: Here to help! Please send us a note here; https://t.co/3eYc7uUEUm so our team can connect. Customer: @261919 someone created an account on Uber and used my email without my permission. I need information on how to proceed to remove my email from this fake account.

3c7471dcd3fba29d172aeea2a8c1e6c1

TMobileHelp

Customer: why did you guys charge me international call fee for calls I made on what's app? Ridiculous!!! https://t.co/EMQk7o0MD1 Support: Thanks for reaching out, Anh. Please DM us so we can ensure you're being charged correctly: https://t.co/cuEwtd2epS *DanKing

19e8378ea9156c58495e8b65b6a4864c

IHGService

Customer: Pls can u tell me if the Holiday Inn Resort Krabi Ao Nang Beach is a non-smoking hotel, ie are u allowed to smoke on balcony &/or outside areas? Thx! @262792 Support: there are designated smoking area/s at the hotel. Feel free to contact the hotel directly for more details. ^mj https://t.co/2rT0l9N9Cu

84c608c090bf46c55783a54bdb063d5c

SpotifyCares

Customer: where is the 99p deets?? https://t.co/MGVY84jWf5 Support: Hey! If you haven't had a subscription before, you can get the Intro Offer at https://t.co/iOSe5Io3nY. Just make sure to use a recurring payment method such as a debit/credit card or PayPal. Give us a shout if you have any other questions 🙂 /NJ

ad541251d1015d8290c5321b70e450f7

SouthwestAir

Customer: The pilot just asked me if he could share my chips. @SouthwestAir are you feeding these guys enough?? Support: Unlimited peanuts and pretzels, Mira! It's definitely a perk of the job. ^LB

0b82fff5d61a4c0d16dca1a6efe9017a

comcastcares

Customer: what is happening with network stations in Chicago? S0a00 Support: Hello, I can further look into this connection issue for you. Can you please DM me the full name and phone number on the account? -ADW

277ab59cf52700fddfe0a6dcdc64a305

AmericanAir

Customer: Final business trip of 2017. 7th trip to Florida alone. Thankful for @AmericanAir and #AAdvantage and the great service all year. #SMF to #PHX to #MCO #AA #BusinessTravel #AmericanAir Support: We truly enjoyed sharing the skies with you this year, John. Happy holidays from our family to yours! #AATeam

284e5ba808c37a5969039d24f2c925aa

AlaskaAir

Customer: check-in operation @ FLL needs some attention. Bad experience. No signage and blasé attitude of agents. Two stood at one counter slot & just chatted while customers awaited service. You can do better. Support: Hi David. I apologize for this experience and appreciate your feedback. I will pass this on to our leadership for review. - Samantha Customer: Thanks and PS - Virgin agents wear AS lanyards and have AS logo on their name tag, yet lack the system capability to check in AS pax. Please pass that along also and thank you for your support. Support: I definitely will. Thank you for letting us know, David! I appreciate it! - Samantha

5144f5524520766c1e4866d53e402752

hulu_support

Customer: my mistake- I was under the impression “live tv” meant that I could watch football like live...sans the 7494728 buffering breaks? 🙄 https://t.co/nccjvfa7ch Support: We're truly sorry for this experience during the Patriots/Bills game on CBS, Haley! We are looking into similar reports at this time and we thank you for bearing with us.

2f86abba6bc9f5cbf99ca89f94c5e821

AppleSupport

Customer: Running 11.2, but don’t see the option to set up Apple Pay Cash in Wallet. I have a debit card added to Apple Pay. Am I missing something? Support: If you're in the US, those features will require iOS 11.2 and will begin rolling out early next week. https://t.co/GDrqU22YpT

2f8c7dbbb9f7bc11396e67ee1acfc5e7

SouthwestAir

Customer: Can I change a flight to arrive at a different airport? Ex: I am currently flying into LAX but want to change it to San Diego. It doesn't give me the capability to change the airport online Support: Apologies for the trouble, Brittainy. Give us a call at 800-I-FLY-SWA if we can help with your reservation. ^CT

ddbca2f40b9110d36eeb57f78a643307

AmazonHelp

Customer: very poor customer service, courier blatantly lied about trying to deliver then call centre tries to fob you off #poorcustomerservice Support: I'm so sorry to hear about the poor experience, Sian! We'd love to help! Without providing account and personal information, could you tell us more about the issue at hand? ^VB Customer: Call centre weren’t interested - 20min phone call just repeating themselves they will try and deliver tomorrow - no good we are in work hence arranged delivery through prime account for today. Also did not want to respond formally to complaint. Customer: Can guarantee courier was not in our street @ 6.52 as claimed. Door bell works all lights on 3 cars on the drive people coming & going at that time. Would be better to be honest & say too busy rather than lie & say first delivery attempted Support: I can definitely understand how frustrating this is! I hope you'll let us take another look at this with you. When you've got some time, please reach us via phone or chat here: https://t.co/JzP7hlA23B Please keep us in the loop! ^DW Customer: Ok thanks but we have already spent 20mins on the phone with the help desk & just went around in circles, won’t comment on the fact courier has lied, can’t contact delivery driver to insist it’s delivered tonight will try to deliver again tomorrow - but we will definitely be out

06d118c61e90d2643f6401f1037ade74

AmericanAir

Customer: not sufficient response due to what happened. Please help or I'll simply use another airline... Support: If we can help with rebooking options, meet us in DMs with your record locator.

e8579ac7edb044814e7f1b84e9daa6ff

AskRBC

Customer: Your customer service is reaching an all time low today; I’ve been in the phone queue for more than an hour - don’t have any idea if I’m four or five hours out or 15 minutes. Support: We thank you for your patience for any longer call times. Which dept are you trying to reach and the reason for your call? ^PQ Customer: Check your DMs! Customer: And don’t overestimate my patience, I’m this close to switching banks and the lack of response is a big part of the reason why.

451763ec1b3c301ee5788571caa9c6c2

XboxSupport

Customer: how do you turn off audio description on an xbox 360, just rented Spider-Man homecoming & cant turn it off? Bad download? Support: If you hit the middle Xbox button, there should be an option to turn it off. Are you referring to Xbox Narrator? ^RM

a67c1fc09712601ccf738712b5a53349

Uber_Support

Customer: can you please help me to log into my account? Thanks. Support: We're here to help. We just sent you a DM.

dce4147f25b3d2160e2d50283c797b8f

TMobileHelp

Customer: Out of curiousity, does @115911 sell USB dongles that supports bands 2,4,12, and now 71? 📶🌐 @TMobileHelp Support: The #Uncarrier has lots of options for getting #BlazingFastLTE data to the devices you need connected. Let's meet in DM and we'll talk details: https://t.co/cDHmSFlO12 *NathanLovato Customer: Cool, but I am strictly looking for a USB dongle that supports your LTE network. Support: No worries, with T-Mobile, we've got you covered. Let's talk about what your account qualifies for, I'll see you in DM: https://t.co/cDHmSFlO12 *NathanLovato

4a3cd3943c8cff19c65423ffc841a8a3

AppleSupport

Customer: Guys wtf I just bought new @115858 headphones and like used them for five minutes and then dropped my macbook air including my headphones and now they are broken.... Like wtf bye €30. fml like everything is going wrong, even the little things. Support: We're sorry to hear this. We can help you look into service options. Send us a DM with the country you're located in to get started.

5f5b69775de867a540dcb60f314ac447

XboxSupport

Customer: Excuse me.. @115786 @XboxSupport @115890 , can one of you guys make it so that Xbox’s remember WiFi passwords 🙂 Support: @115786 @115890 Hi there! If this is an option you'd like to see added, make sure to share this on https://t.co/aTBazyk9cG for greater visibility with our teams^EZ

ba435f56dd59aa35e37e1b3bf845ddb2

AirbnbHelp

Customer: I'm sorry you but you guys suck! shower broken, carpet burned, door handle stolen by guests and no payment from insurance? #airbnbsucks #airbnb #WTF #fails #FAIL #fails https://t.co/LXWeR2d2LA Support: Hi Craig, we have responded to your DM. Please take a look when you have a chance. Thank you.

2d3411b43a2e5baefbf5435d67b2d3b9

British_Airways

Customer: oh dear ...aisle seat, opposite loo...so much for gold guest list #timeforchange Support: Hi Allan, we're sorry to hear this. Did you speak to the crew about moving? ^Kit Customer: Sorry to be glum but this seat just sucks ....how many men pulling up zips and women adjusting belts should one man have to endure Customer: In bus class Customer: Plane full apparently.... Support: Hi Allan. We're sorry you've had such a difficult day. ^Neil

42f03b2a575442d50d8b41b2295b49be

TacoBellTeam

Customer: hey u guys wanna refund my order considering im vegan and allergic to milk and ordered everything fresco style and they gave me tons of sour cream and cheese? Thanks Support: Have you reached out to the location? They are the only ones able to provide refunds.

38766273d2de807a9b98aca1152433d0

ChipotleTweets

Customer: This is very unappetizing https://t.co/0EpYHiSXjW Support: Oh dear, that's not cool. Which restaurant did you visit? -Whit Customer: West Town Mall Knoxville, TN

00ccb35d42301693389fa7b7e0d69b2e

AskLyft

Customer: What are you playing @115879 ? Been waiting 20 mins for a car and am on my third bloody driver!! You’re killing me!! #lyft #losingmymind Support: Hey there! We're sorry to hear about this. Can you DM us so we can look into it?

f23cc8b1de287e6ce31b262ff459c959

AppleSupport

Customer: smoke and burning smells coming out of daughter's laptop thru' keyboard). Screen gone black. No unusual activity. Any thoughts? Many thanks. Support: We'll be happy to look into this with you further. To do so, go ahead and let us know your country/region within DM here: https://t.co/GDrqU22YpT

e0565e21b17298a6fe7085fb119db5b8

AmericanAir

Customer: nothing appeared missing at first glance, but who do I need to contact if any of my property IS missing?!?! Support: Please give our Baggage team a call to discuss further, if needed. They can be reached at 800-535-5225. Customer: thank you!

505b6f6b7eb6e9952cc278d18e7b5687

AppleSupport

Customer: your Apple Pay doesn’t work with X. It says double click on the right side and it did nothing. I’ll have to stick to the cards. Do better. Support: We'd love to help. Are you only double clicking the sleep/wake button? Customer: The top right screen has instructions to double click. I double clicked the screen many times. I didn’t touch any manual buttons. Customer: Had to watch a YouTube video on it. I get it now. Support: We're happy to hear you were able to find the solution. Please feel free to reach out if there is anything else we can help with.

116fd20680974a7f1be4da0853b153e6

AmericanAir

Customer: #LA #LAX @116147 @AmericanAir https://t.co/gaojXZpge4 Support: We love your #birdwatching skills. Thanks for letting us take a peek out your window.

2643d189cab6d10d04456047749665f3

AppleSupport

Customer: you really need to fix iOS 11. It is legit the worst experience ever. It’s so buggy! I really hate iOS 11. Support: We'd like to know more to see how we can help. Send over the details of what's going on, including what type of device and which specific iOS 11 version you have via DM. https://t.co/GDrqU22YpT

0375069e5809571b2104b289e542fd8b

Delta

Customer: - I'm quite surprised there is anything close to a correct passanger list about how you just boarded this flight out of LaGuardia. Time to get an efficient, safer process. I just witnessed several of your customers including me floored at what just happened. Support: Truly sorry to hear about your disappointment, Christine. That is never our goal. Can you please share your flight number through the following link so that we can report your feedback. *AOS https://t.co/6iDGBJAc2m Customer: I'm on the runway now - 3786 thank you. I "used to" prefer Delta- nor so much just now. Even ask the American Airlines pilot that just jumped on this flight to get home- he saw it all ;) your stewardess actually just had to deal with it- poor thing.

2544275bd061bf99fa5dde81438ae7e1

AppleSupport

Customer: it should not take 1 hour to transfer a 16gb 4k 60fps video from my iPhone to my computer. This is my second try, the transfer keeps failing. Support: We can help. Transferring a 16 GB file can take a significant amount of time. If the issue happens again, restart your iPhone and your computer. DM us if this continues. https://t.co/GDrqU22YpT

f1f6982443e16c78531683fab27922ed

AzureSupport

Customer: #azhelp: Hey i was wondering how would one increase there limitations on proxies? Support: You can request a quota increase here: https://t.co/heO4tfFVts ^TW Customer: quick reply! Thanks! Support: Any time! We're here to help! ^TW

d4d074a5a6260578d815adeeda6c338c

VerizonSupport

Customer: two days of this same message Verizon. Fix your website this is a shame. https://t.co/6B6X3fzdCP Support: Help is here! Are you trying to update roles for your residential or cellular service? ^HSB

454019e838dfb5b94ea95e74a31c4611

AmazonHelp

Customer: do you have rights to the Bureau season 3 or do I need to import it? #thebureau Support: Currently, Season 3 of The Bureau is not available on our UK site. ^DW

8f92de16a56ebb751781d7ef49e6f269

AskPlayStation

Customer: Hello. Is it possible to transfer money between the wallets of my two accounts on PS4? I accidentally redeemed a code on the wrong account. https://t.co/pDrlvYd0tF Support: Hi Jimi. That option is not available. The credit in your wallet cannot be transferred to another account.

4df75499fa68483ce9b3ebbbbd661b01

XboxSupport

Customer: I haven't received my Lego batman movie yet, what's up? Support: We don't have info related to this offer, so we could not speculate. We would recommend to keep an eye on the messages on your console for additional info.^EZ Customer: I saw a video about it, guess it was speculation

80040be2b6aed722ca4a694a22e76b55

AppleSupport

Customer: . @AppleSupport Mac Photos in High Sierra blocking, “not responding” when exporting originals or modified. Not usable at this point. Support: We're here to help. Let's take this to DM so we can better assist you. https://t.co/GDrqU22YpT

ed316ddb9b0e0d65f2ee23e7eabd3f95

hulu_support

Customer: Beta testing @115940's new live TV program is all fun and games until it turns out it sucks... Support: Sorry to hear about this, Julia! Were you having trouble streaming on CBS earlier? If so, our team is looking into this with high priority and we thank you for bearing with us.

cb481a372d2da750624055fcb516ed8f

VerizonSupport

Customer: Well shoot @112337 it is closing in on 2 hrs now since we ordered are you ok? Should I call 911. Bark twice if I should call 911. Customer: If I had alerted @115722 to this problem they would have FiOS'd our food so fast that we'd have gotten it BEFORE WE EVEN ORDERED get it together (I swear I don't normally @ places my empty stomach is in control now) Support: Truth! ^RMD

4b75ea01c463823c3d4e695dd9469833

AmericanAir

Customer: S/O to @AmericanAir for breaking my suitcase handle Support: Oh no! Please file a claim with our Baggage team before you leave, Grace.

4dbc0fcf900eb910564cc4a07639f2da

AmazonHelp

Customer: Nobody does packaging overkill like @115821. Seriously guys, it’s four little batteries, you could’ve just sent them in the envelope they were in. You didn’t have to then put that envelope into a box and cushion it like it was a ming vase. https://t.co/CfDqrxmKXD Support: We're always looking for ways to improve. If you'd like to provide feedback directly to the packaging team, you can do so here: https://t.co/M9WpW8GLib ^KB

3c802a8946db06c3acc40c577ce01e6e

AppleSupport

Customer: Why will my apps not update @AppleSupport Support: Keeping apps updated is key on your iPhone, and we want to help. What is happening when you go to App Store > Updates > Update All? Tell us what's happening, and we'll be here to help you. Customer: The circle just goes round & round then stops Support: If you haven't already, let's try to force your App Store to close and restart your iPhone by turning it off and back on. Here's how to force an app to close: https://t.co/DEYy6pvQDC

4a6aee82ff04d58f85331936bff5aada

Ask_Spectrum

Customer: hey spectrum, our fox channel hasn’t worked all weekend, missing lots of football games... Support: Hello Haley. My apologies for any frustrations or inconvenience. If you’d like to DM your account details (phone number and full address), I’d be happy to check into this for you. ^MG

e069c77224875322deec39a8ad60ab55

Tesco

Customer: i know it's #imaceleb season but really didn't need a caterpillar in my veg lads x https://t.co/5ACvdeEXWL Support: Do we have your permission to pass your details over to our suppliers as they may wish to contact you? Please let us know your preference of receiving a Moneycard via e-mail or via post .TY - Eve 3/3 Support: Could you please DM us your full name, address, e-mail, store and time of visit, product barcode, price paid, a photo of dated area and SC code? 2/3 Support: Hi there, I'm sorry to hear that you found a caterpillar in your veg I understand your frustrations as I wouldn't be happy to share my veg with it either. I will log your feedback for review and issue a refund. 1/3

957253f3ce261ee4a0a3cfeb77afd471

VerizonSupport

Customer: My mobile hotspot isnt working Support: We would want to bring in our team with @115990 so they can assist with this. ^BCW Customer: @115990 okay

2228de4c1135e636cfdccf90721ea683

AmazonHelp

Customer: just received an email saying that my order wouldn’t be delivered today. At 7:50...due by 8pm. Day wasted. Voucher for next order please. Calling CS. Customer: @AmazonHelp told unable to find my address. Took you all day to day To do this....hoping it turns up tomorrow! Support: I'm sorry for the trouble with your delivery. Late parcels typically arrive within 24 hours of their original delivery date. If it doesn't arrive tomorrow, please reach back out. We're here for you! ^AN

e425ad4e8d4d3a15c26872c668686444

SW_Help

Customer: A different train turned up to Exeter Central platform 2 last night and left us stranded at Digby and Sowton. Last train of the night so had to get a taxi. £105 later we got home! I know we weren't the only ones! Support: Hi, sorry to hear this, can you confirm what time train this was as I'm not sure this was one of our trains? ^AW Customer: 2042 from Exeter Central to Exeter St Davids Support: Hi, I can see that our delayed 20:42 service to Exeter St David's arrived at 20:54 on Plat 2, I can see that a GWR service arrived on Plat 2 at 20:35 and this was heading to Exmouth, did you end up on that one? ^AW Customer: Possibly if the GWR train was delayed. We got on platform 2 at 2039 and there was no mention on the board of the 2042 being delayed. A few minutes later we got on the train that came along but discovered it was heading to Exmouth. 4 others did the same so not just us Support: issue further then you can use the following link: https://t.co/phxUD79cHB ^AW 2/2 Support: Hi, thanks for the update, and apologies that the boards were not showing the delay, it does appear that the delay occurred 2 minutes before it was due to arrive but I will feed back the issue that the delay was not showing, apologies again, if you wish to raise this 1/2

00c6bdee3ba5ab65273e04a76495f50e

SouthwestAir

Customer: how do i get early boarding ? Support: Howdy! Upgraded boarding to receive an A1-15 position is available for purchase day of travel at your gate. ^TL

de4355a5a46ae2e84a1de368a9d4df26

AskTarget

Customer: Since when does @116062 sell molding cheese that’s supposedly good until feb 2018 🤔 https://t.co/WzAQU1KGWA Support: Thanks for bringing this to our attention. We apologize that the cheese turned far before its expiration date. We're creating a quality report to share with our merchandisers. Can you please reply with your email address and full name. We look forward to hearing from you soon. https://t.co/bEVlRVM6db Customer: Thanks for responding @116062 just to clarify this product was purchased today and came out of the bag with mold.

dd8b6bbe482f43dd7d250e8673d53fab

XboxSupport

Customer: is the worse to deal with Support: Hey, could you direct message us and explain in detail what issue you are experiencing? ^RM

8d0f567a5bcec04b1c89f7c824e5b802

comcastcares

Customer: TV; I want to be able to “select” 20-25 channels and a premium channel. I don’t need 100’s of channels I’ll never watch or pay for the useless content. Where is that package? Support: Hey, there. I'd like to pull up your account to explore options with you. First, please send a DM with your account information to continue. -SG

79f185db55d43cc3fa46f64848e3dea7

AirbnbHelp

Customer: @AirbnbHelp Bondi holiday ruined by misrepresented listing! Hosts indicated a sofa as a bed however when we arrived the sofa was saggy, too small and dirty. No where for my son to sleep so had to book a hotel urgently and requested refund. Airbnb saying no refund Support: Hi Petrina, we're truly sorry to hear that the listing is not what you were expecting. We have updated your case and asked that our team connect with you as soon as they are able to address your concerns. Feel free to DM us if you have any specific questions. Customer: Thank you. I spoke to a case manager yesterday - Rob - who advised we had no case for refund. I requested a supervisor and was advised a call back in 20 minutes. No call and I can see the booking is cancelled now. Support: We are sorry for any confusion. We've updated your case so their supervisor will know they owe you a phone call. Thank you for your continued patience.

e31041db0924b41a1a029110db7999bc

AmericanAir

Customer: brianna (LBR) from customer service is the most helpful amazing person I've ever had help me when calling advantage help line! Support: We love having Brianna on our #AATeam and would love to share your kudos for her with leadership. DM the record locator she helped you with. Customer: .@AmericanAir yea I was a delta diamond for 3 yrs *cough* @27903 *cough* and was treated like s**t now Im AA only! U Treat status rite Support: We truly appreciate your business and support! We value your loyalty and will always be here to help you morning, noon, and night.

a43f7610c2fd6eebc1c3b86ac8abad20

AmazonHelp

Customer: To the tune of #OhChristmasTree Oh @115821 oh @115821 how y’all have failed me 🤯🤬🤬🤬😔😔😢😭😭😭 Support: Oh no!! Not a tangled tune! We want to help you here the best we can. Without giving any personal account information, will you tell us more about what's going on? ^HC Customer: Something was ordered nov.28 I had guaranteed delivery for Dec.1 for an item i needed dec.2-3 now when i track it it says expected dec.1-5 Support: I'm sorry for the delay! Who was the carrier for the order? ^DD Customer: 🤷🏽‍♀️ “shipped with AMZL US” would you like the tracking number Support: With Twitter, we're unable to access account or order information. I'd like to have a Logistics Specialists investigate this personally. Please, provide your details here: https://t.co/cRh2CivOFk ^JE Customer: Please check your dm Customer: One min

bcfcb8485f2a7495fa0f595be210e549

VirginTrains

Customer: Question why is there only one member of staff serving on a train that is carrying passengers from the previous cancelled train and the passengers for this train? Support: It's possible that staff can be displaced from time to time during disruption, apologies for the inconvenience caused ^MW

d3ea53c7d07b3d8aa149a546b33e4389

ChipotleTweets

Customer: when you ask for mild sauce and chicken and they give you hot sauce and steak. My mom can’t eat it because it is too much. What can I do? https://t.co/GR2bwWiypN Support: Please go back to the restaurant to get a remake or tell us more here: https://t.co/sWY5An8xLe -Whit Customer: I can’t go back, I have to leave for work. Mine was tasted bad as well. Customer: I will submit email. Thanks for information. Support: Thanks. Our CS team will take good care of you. -Whit

cbdbfa3f2245262a98f2b8b4d6967c0f

ATVIAssist

Customer: trying to get in to play ww2 is always a hassle this has to be worst release of a game ever 😡 Support: Hey! What platform are you on? Are you receiving any error messages? Give these steps a go: https://t.co/Nt2T6WMm3G . ^EG Customer: Xbox one couldn’t get into a match, showed all my friends as offline, I’ve never felt like I’ve wasted my money on a game before till now

caf7f8d5bcea4197e4c24d345c0578b8

AmazonHelp

Customer: it’s a bummer that I paid to have one day shipping on a package so I could have it by this past Friday and it isn’t even here yet :( Support: So sorry for the trouble, Maria! We're here to help! Just to confirm, have we missed the delivery date provided in your order confirmation e-mail? ^VB Customer: Yes! Here’s the confirmation email https://t.co/yVkz8tOjDw Support: We aren't able to view order or account specifics via Twitter. Can you check the following page and tell us who the carrier for this order is https://t.co/Y5jpI9gRhE? Thank you. ^DO

c88ef108c0e206c56e3cb6758b771131

AmazonHelp

Customer: says my order has been delivered but @118706 either didn’t deliver it yet or it was taken off the porch. #ugh #sofrustrated Support: Oh my! I'm sorry that you've yet to locate your package. Have you tried the following steps: https://t.co/QYPiJ1ns6o? ^AB

90755c69f6844239c79f68edc4d52922

AskLyft

Customer: Having sub par experiences with @115879 today. I better not be getting charged for this “ride in progress” that’s no where near me... https://t.co/jGIcfokirM Support: Please send us a direct message sharing the email address and phone number on your account, and we'll look into this for you. https://t.co/SXpdictw1A