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customer-support-on-twitter-conversation

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Uber_Support
Customer: @4735 Silver Nissan Ultima PA KFP-1244 2:30pm 12/3/17 on Columbus Blvd. Reckless driving threatening other drivers. Is this the type of drivers I can expect from Uber? https://t.co/MWSCMGA3Dv Support: We take this very seriously. Please send us a DM with your email address so we can connect ASAP.
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Uber_Support
Customer: I just witness something amazing. One of your drivers harassed three teenage kids in the barbershop I work in. In front of our clients. Support: We take this very seriously. Please send us a DM with your email address so we can connect ASAP.
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comcastcares
Customer: I have a complaint/suggestion for the person in charge of the Xfinity TV "screensaver" news - Please do NOT post the results of ski races before we've seen our recording?! Surely this practice will NOT continue during the Olympics! Thanks! Support: Thanks for reaching out. Please DM us for assistance. We are here for you 24/7. -JP
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AskPapaJohns
Customer: i ordered a pizza and it was never delivered. online it says my order was completed and I've been on hold for 10 minutes. I'm hungry 😭😭😭 Support: We're sorry to hear about your experience. Please DM us with your contact info and store details so we can make this right. Thanks!
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AmericanAir
Customer: travelers on aa2947 need information about this 3 hour delay please Support: We always want to keep you in the loop. Our Maintenance team is still working on the plane and is expecting to leave now at 3p. Customer: Thank you for the update but It's been pushed forward every 20 minutes since noon. So travellers are not confident in this new eta After 3 hours you really should just bring in a replacement. Or bump your scheduled 3 pm flight so the 1150 can use it. Fingers crossed for 3p Support: We don't always have other planes available for replacement, but once you land, send us and DM. We'd like to send you a little something. Customer: That's very kind but I'm 21 hours into travel from Abu Dhabi right now. So very tired and cranky. I'm sure we'll be chatting again around 3pm :). Thanks Support: No worries, we're always here for you anytime you're ready! Customer: Ok. So now it's pushed to 330p and agent says they can't pull our bags. He says it's a skywest issue. Can I suggest you send someone over to g7 to try and sort this out. Angry passengers...
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AmericanAir
Customer: Getting closer to Million Miler Status with @AmericanAir ✈️Keep on flying #AmericanAirlines until I hit that mark!!! #AA #millionmilerstatus https://t.co/XkqAPsrOOV Support: We're getting very excited, too!
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VerizonSupport
Customer: all season, there is no rhyme or reason for when NFL Red Zone will work on Apple TV for me. I am authorized. It works on every other device I own. What is the deal here? Support: We understand your frustration. What error message do you receive? ^CAR Customer: “Sorry you are not authorized to view this content”. Only on Apple TV. Works on iPad and on my Fios box. Support: If you are having issues with only 1 device we may want to check with apple on that as all other devices are working correctly. ^RMD Customer: The Apple TV works fine. Red Zone worked fine last week.
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Ask_Spectrum
Customer: Any idea when the outage in the area code 40391 would be fixed? @Ask_Spectrum Support: I do apologize for the issues you are experiencing with our service and I will be happy to assist. Can you Follow/DM your account information including your full address and phone number? ^CL
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Uber_Support
Customer: i ordered uber eats and i️t said 2 something as the price but you guys took $10 from my card Support: Here to help! Contact us via https://t.co/8LIAoZUog4 so we can connect.
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Uber_Support
Customer: Hey @115873. What’s up today? Drivers not picking up requests then canceling saying “traffic too long [sic]” when google shows traffic is fine? Support: Here to help! Please send us a note here; https://t.co/e8HVorX5rh so our team can connect. Customer: Your help site doesn’t have option for what happened. Driver accepted ride. Sat there &didn’t move for 7 mind. I contacted him. He said traffic was heavy (not true per google maps & others in area) then he cancelled causing me to have to wait for another driver to pick up ride. Support: Hi there! Please DM us your email address so we can further assist.
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AmericanAir
Customer: Hey @AmericanAir I’d like to know why on flight 203 today there were two empty business class seats but only 1 of 3 on the upgrade list got the upgrade?! I was on the list. Especially annoying after I saw flight attendance sitting in those seats... Support: Business Class checked in full, and the upgrade list was cleared in order. We're very sorry the upgrade wasn't available for you today. Customer: It might have been checked in full, but wasn’t boarded full. Is you policy to give seats like that to your employees or frequent flyers? Support: The list is always worked in order. We're sorry you didn't get upgraded this time. Customer: That does not answer my question, if business class passengers that are checked in don’t board the flight, can the flight attendants take the seats themselves and not award it to the next frequent flyers on the list? Support: The flight attendants have rest requirements on the international flights and it's possible that's why she was there.
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Uber_Support
Customer: I can't sign in on the website, because the confirmation code is sent to a number I used in the US. I can't order a ride on my phone. But now is the time I really need to use Uber. Support: Here to help! Send us a note here; https://t.co/Md7v036OoC and our team will be able to assist! Customer: Thanks, I just did.
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Uber_Support
Customer: I recently moved back home to Kansas but my profile is still registered in Illinois... Can I have that released so I can drive in Kansas? Support: Here to help! Send us a note here; https://t.co/Zd8JAvLOUI and our team will be able to assist.
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AskAmex
Customer: Is impossible to someone have create a bank account 💳💰 with a Foreign passport 📇 or a work permit 📇 ? @AskAmex Support: Hi there, how may I help? Customer: I try to create a account with my foreign passport no success why ? https://t.co/XL3RasIMZW Support: What Amex card are you looking to acquire? Customer: A prepaid card Amex serve Support: Have a valid SSN. •Be at least 18 years old. Support: •Be a U.S. resident. •Have a physical address in the U.S. (Guam is not eligible). • Support: These are the requirements to obtain an Amex Serve pre-paid card:
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AskPapaJohns
Customer: Hey @116076 - we're not the same person....so my order definitely isn't correct. And your stores don't answer their phones so I can't even try to get my correct order 😤 https://t.co/nek3APx11V Support: We’re sorry you’ve had a problem with your order, Ava. Please DM us and we will file a complaint with the store. Thanks!
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SpotifyCares
Customer: won't send me a link to reset my password when I try? I need help https://t.co/RTG7CfHPEL Support: Hi, help's here! Before anything, we'd suggest deleting your tweet as it contains your private info. On another note, we have some info we'd like to share with you via DM. Let's carry on chatting there /DV https://t.co/ldFdZRiNAt
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sainsburys
Customer: Can we ask TU clothing related questions to this account or is there a separate acc? Support: Hi there, you can ask us here and we'll pass it over to our TU friends! Chris. Customer: Is this available in the Lincoln Tritton Road store please. https://t.co/3coEG9y7BM Support: Afraid not, it appears this is only available online. Chris.
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VirginTrains
Customer: Cancelling trains all weekend, being made to sit on floor by toilets - only seats in First Class, due to cancellations and expected to pay again to sit there! Customer service as poor as your train service - staff throwing us out of empty seats. Support: Were you looking to make a complaint today, Michelle ^MW
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XboxSupport
Customer: @129009 @XboxSupport WTF ?! https://t.co/LmfPcI5sJf Support: We'd be happy to help, but we could use more info. Could you follow & DM @Xboxsupport with your Gamertag & some details? ^EZ
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Delta
Customer: What exactly does "Changable / NonRefundable" mean? If we cancel a flight, how long do we have to use the credit? Also, is there a change fee? Support: Hi Thomas, changeable/nonrefundable means the ticket is changeable with a fee. Nonrefundable means that it is not refundable. If you cancel a ticket, the credit depends on the ticket type. Most tickets have a change fee and expire after the original date of purchase. *TLT
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sainsburys
Customer: i ordered tenderstem broccoli in my online shop. What's this!? https://t.co/hUblXFPiKp Support: Uh oh, were they not on the substitutions list? Chris. Customer: No the receipt said no subs
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VerizonSupport
Customer: I just called you guys to order a package and it was a nightmare. Ended up hanging up. It’s frustrating! Support: We'd like to help! Would you still like to make a change to your Fios account? ^DDD
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Uber_Support
Customer: Hey my @McDonalds meal came incorrect AGAIN, whats the phone number to contact asap Support: Here to help! Send us a note at https://t.co/1HQv7maoLK so our team can connect right away. If you'd like, you can also DM us with your email address and additional information regarding your concern so we can assist! Customer: Just sent a DM, please help
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CenturyLinkHelp
Customer: are you ever going to upgrade the internet speed here? I just watched aol dial up jog past you. Support: If you'd like help with your internet speed Brett please go ahead and send me a DM. -James Customer: No help available. You have a 10 meg speed here, at max. Yet have been promising gig service for how long?
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AppleSupport
Customer: is it possible to fix the search on the iPhone? I’ve depend on it so much including macOS so I can’t find apps without it... 😭 Support: We'll be happy to look into this with you. DM us more information about what's happening and we'll get started. https://t.co/GDrqU22YpT
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Uber_Support
Customer: @115873 @Uber_Support Uber profile shows 66% complete & says add payment method. I have 5 payment methods set up. As a result, I cannot set up Uber on my Wink Relay. Help? Uber support team thinks I’m a driver. I’m not. Support: Here to help! Please send us a DM with your email address so our team can connect. Customer: See where it says 66% complete? Then says add payment method? I have already done that 5 times. It just never recognizes it as being complete. Customer: https://t.co/5QjvU21iyE Customer: Sent DM. Same crappy support people reply. Tell me to restart app. This has nothing to do with the app. There is a misconfigured flag in your systems that hasn’t updated to reflect the fact I have added numerous payment methods. Do you have anyone not using a CRM system to help?
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AmazonHelp
Customer: what is going on with your customer service?! Why have a chat function when they cannot authorise or do anything!! Over two and a half hours trying to sort something so simple and passed from person to person! I'm getting so fed up now!!! Support: I'm sorry to hear you had a poor experience when you chatted in with us. Without giving account or order details can you tell us your reason for contact and more about what happened? ^AN Customer: I'm just annoyed as it's taken over two and a half hours, numerous people passing me over and it was a basic size exchange and a query regarding the beauty offer! Customer: She said she would send me the item as she could see I had spent the money and it was just a mix up but I still waiting on the email she said I would receive about this! I did speak to chat about this but once again I just got told they had no authority! 🙈 Customer: I have now been told that indeed the smaller size has been ordered which I'm presuming means the follow up email was incorrect! I also asked on the 1st call about the free beauty box offer as I spent £70 on beauty but didn't realise I had to add the free item to my basket Customer: I therefore went back on chat to make sure the smaller size was ordered and then got passed through at least 4 new people after the two previous! They eventually just said they had no authority to amend the order! I therefore requested another call, I have just had this call Customer: Basically I ordered an item and it was too large, I wanted to change it for a size smaller but couldn't send it back and re-order due to a price increase. I therefore used chat, they organised a call which was fine, the follow up email stated she had ordered the larger size... Support: What's the current status of your replacement? Is it in the appropriate size? To check, please visit us here: https://t.co/aaDyEz1VgE ^WT Customer: It wasn't showing earlier, ive just logged in and it still says the wrong size! Also the beauty gift isn't showing up at all as being sent! I'm obviously more concerned with my wrong order but I am getting so fed up and that just tops it off Support: Our team would like to ensure this is addressed! Please visit us at the following link and share details of your entire experience with us: https://t.co/y9bYWaDM5d ^WT Customer: Thank you, I will, I am concerned that the order is preparing for dispatch and is still incorrect!
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Delta
Customer: has continued to impress me. Their app even tells me when my bag gets loaded on my plane. Support: 👍 *ACJ
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TMobileHelp
Customer: I been a T-Mobile customer for 12 years always paid my bill on time but this past week your customer service staff really make me feel like the years I been a customer don't mean anything it's sad to be mislead and lie to when all I expect is a good service from them Support: @115913 Your amazing loyalty truly means everything to us, Yamil. Please DM us what happened. We want to turn this around for you: https://t.co/cuEwtd2epS *DanKing
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comcastcares
Customer: What's going on @116072 and @116136 ? This pole on Indianola Road has been down for over 10 weeks and no repair. The phone and cable feeds Indianola WA and it's laying on the ground with parts scattered all over. When will this be fixed? https://t.co/GaNWXB5RJX Support: Thank you so much for letting us know! Can you send a DM with you acct info (name, service address, phone/acct#)? I will be happy to look into this further. -GT Support: Thank you for reaching out to us. If you'll DM me the closest address, I'll be happy to help in any way I can. -Lexie
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XboxSupport
Customer: did you fixed the language bug I just paid 69€ for the game in Spain, and the whole game is in Italian! My whole Xbox one is on Spanish HELP Support: are having along with your Gamertag? Please include verbatims of any error you are seeing. 2 ^XS Support: Hey there, can you please DM us with a full description of the issue you 1 ^XS
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SpotifyCares
Customer: there’s no way to report bugs from the app but “share to Twitter” from iOS still redirects to Paper Wings which is a game. I don’t have the official Twitter app. Yes I have the latest stable iOS version. Yes I have the latest version of Spotify Support: Hi Hayden, help's here! We'll pass your feedback onto the right team. As for the Share feature, can you send us a screenshot of what happens when you try to share a track? /DV Customer: https://t.co/QMaxwq86l4
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AmericanAir
Customer: Ok @AmericanAir I'm flying for the first time ever to Europe tonight. I'm trusting you to Make this a positive experience! Support: Our crew will take great care of you. We'll see you on board soon.
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SouthwestAir
Customer: @116450 Hey SWA I’m guessing if you delayed someone 24 hours you might do everything you can to take care of that customer, and not tell them “there’s nothing we can do”. United has me fill out online form that they will respond to in 7-14 days! 🤬 Support: We're so sorry if we fell short of expectation on your recent flight. If there's anything we can discuss further, please reach out via DM w/ your conf # & more info. ^CT Customer: Absolutely not - SWA rocks. Just wish you flew to Australia instead of the mess I have with United. Support: So sorry for our confusion! We always love hearing the destinations our Customers would like to see & appreciate your input. ^CT Customer: The truest ad ever is your commercial about “all flight attendants have attitudes, ours just have the good ones”. Holds true across the organization, and unfortunately the opposite is true of the other airlines too.
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Morrisons
Customer: Sign says petrol closes at 8:30 yet at 8 they wouldn’t serve me, saying the pumps were turned off. Drove specifically for petrol too. Support: Hmm, this is strange Aaron! Please can you DM me the Store? Thanks - Chloe
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AppleSupport
Customer: After update my phone to iOS11 it started freezing touching apps by itself so thanks @115858 Support: Thanks for reaching out to us for support. We would love to help you. Please DM us so that we can look into this together. https://t.co/GDrqU22YpT
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AppleSupport
Customer: can you please tell me why this happens to my mums phone? (iPhone6s Plus iOS 11.2) https://t.co/CQ9fw9kIdp Support: We've got the steps for you to take here: https://t.co/osZOKKTalm
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comcastcares
Customer: this is what I get when I pay for 200Mbps? https://t.co/V4qCns9tGJ Support: I can understand how frustrating slow internet speeds can be. I would like the chance to look into this for you. Can you DM your account phone number and address? -TJS
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Uber_Support
Customer: Hi @115873 your app was unable to verify my CC by taking a photo even though the entire border was green, and a photo is the only option. I had to take a yellow cab as a result. Why did your app not recognize my card and why is there no other way to verify my CC? Support: Here to help! Send us a note via https://t.co/QnlFEMKRcC so we can connect.
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SouthwestAir
Customer: Thanks @southwestair for getting me to Abq in time to see my sick senior pup. Your flight… https://t.co/ZcSuvDQy9K Support: Liz, we're in the business of connecting our Customers to what matters most. We're keeping you & your Furry Friend in our thoughts. ^CT
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GWRHelp
Customer: Nearly five hours on @GWRHelp train from #plymouth to London today due to a broken down freight train. Shows how precarious our train line is and how urgent the need for proper investment actually is Support: If delayed by an hour you can claim compensation here, Luke: https://t.co/kZncdam7bx - Jordan
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ChipotleTweets
Customer: Robbie & I went to @ChipotleTweets & his burrito literally had sharpie on it bc it bled through the foil when they wrote on it Support: I'm sorry that happened. Can you let me know which restaurant you and Robbie visited so I can get in touch with our team? -Whit
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GWRHelp
Customer: can you confirm that I can get a refund for my booked 19:18 train to London from Bath Spa. Cancelled train due to ‘lack of staff’ and then absolutely no room to sit our stand on a replacement over an hour later. Not cool. Support: Hello Amy. If delayed by an hour you can claim compensation here: https://t.co/kZncdam7bx - Jordan Customer: Thank you
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comcastcares
Customer: #mobile_CareXI experiencing connectivity issues. Error message: low bandwidth. Zip code: 37122. Support: I'd be happy to look into the connection issues for you. Could you please DM the full address, phone number, and name on the account as well as your name (if different)?- SG
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Uber_Support
Customer: hello do hoy have a support 01800 in México, thanks Support: At this time we don't offer phone support, as communication is streamlined via email. Visit this link https://t.co/balq3Eyso6 so our team can assist.
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AskPapaJohns
Customer: my first papa johns experience: 3 hours later and still no pizza. 2 hours passed the delivery estimate :( #backtodominos Support: We're sorry for the wait time, Kisha! Please DM us your contact info and store address. Thanks! Customer: Just did!
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AskRBC
Customer: where's my debit card... you guys told me I'd get it by Wednesday Support: HI Sabrina. When we advise of cards delivery, it is an approx window, usually 7-10 business days by reg mail. When was your card sent and was it by mail? ^PQ
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SpotifyCares
Customer: hey @115888 I paid for the £99 for a year subscription however when I go to my account settings it still says I am going to be charged £9.99 each month whats going on..? I don't want to pay twice! Support: Hi there! Don't worry, we'll sort this out. Can you DM us your account's email address and username? We'll take a look backstage /NJ https://t.co/ldFdZRiNAt
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AppleSupport
Customer: How do I turn of Live Photo’s permanently??? It makes my photos really bad quality. @115858 Support: Thank you for reaching out to us. After turning off Live Photos within your Camera app, go to Settings > Camera > Preserve Settings. This article has more information for your reference: https://t.co/C3E4kiTqdx
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Delta
Customer: Beyond annoyed with @Delta and their lack of customer service.... 🙄 about to cut up this Amex and quit flying w/ them Support: Jessica, is there something I can assist you with? *ACJ
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Uber_Support
Customer: hey @Uber_Support i got a problem with my account, i can't change the phone number associate to it 😕 Support: Here to help! Send us a note via https://t.co/RY2a0oDSbF so our team can get in touch. Customer: already done :( i can't order cause of that ... becouse the apps ask my for a verification code i cant provide becouse no phone number is registered. i might order with @2350 if i cant do it with uber in the next minutes Support: So sorry about that! Send us a DM with your email address so we can connect right away.
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AppleSupport
Customer: hi AppleSupport my iPhone 6s broken how much cost me to fixit in yes mall Support: We're happy to help find service options and information for you. Meet us in DM so we can gather some device specific information to proceed. https://t.co/GDrqU22YpT
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comcastcares
Customer: Hey @comcastcares -> can you DM me re: installation in Marin County CA (Tam Ridge?). Looking for why earliest 3 wks out??) tx! Support: Hi, Lauren. I've sent you as DM as requested. I look forward to hearing back from you. -EW
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comcastcares
Customer: Hi! Is there any reason why the local CBS channel is so zoomed in without HD service? It's much more zoomed in that any other channel. The cable box and my tv are both not set to zoom. Thanks! :) Support: Hi, I can take a look at the channel to see if there is any trouble with the feed. Has it been this way for a while? Please DM me with your name and phone number or account number. ~PM Customer: Sure thing! I just sent over the info in a DM :)
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idea_cares
Customer: no internet access for last 24 hours?? Why?? 8238044275 Pathetic services :( Support: We request you to DM us your alternate contact details.so that we can assist you better.
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AskPlayStation
Customer: I bought a Playstation Store gift card, but upon typing in the code to redeem it, it said it is invalid. I talked to the retailer I bought it from, and they told me that a refund/replacement is not an option and to contact you. Can you please help? Support: Hi there. Please follow us via Twitter so we can send you a DM with further instructions. Thanks!
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GWRHelp
Customer: Hey @GWRHelp can people not sit in first class on the bath to paddington train? It’s really overcrowded? Train that just left bath... Support: Hello. This would be at the discretion of the Train Manager. - Jordan
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VirginTrains
Customer: Hi @VirginTrains what’s your contact details for cancellation or late running train refunds please? Support: You would need to make a claim here - https://t.co/YinXarfjwM ^MW
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AirAsiaSupport
Customer: hi can you please confirm my flights? Support: Hi There, sorry for the delay, as we can see payment have been posted and itinerary sent. Please check your mailbox. Do check your Spam or Junk folders. Thank you. -Prabu
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AppleSupport
Customer: My phone goes black for a few seconds, thinks, and then the screen reappears. Support: Hi there! Is it just plain black, or do you notice a spinning gear on your screen? Customer: Spinning gear.. Support: This article should help you out: https://t.co/osZOKKTalm
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Ask_WellsFargo
Customer: Wells Fargo basically refused to admit they took my money and were like “we won’t admit we were wrong but we can reimburse you 50% of the money we definitely didn’t fuckin steal” Support: I'd like to review your concern in more detail. Please send us a DM with more information about what happened along with your full name, address, and phone number. Please be sure not to mention any account numbers for your security. ^DC https://t.co/q1oBDuYAdh
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comcastcares
Customer: Never hated a company more than I hate @115900 awful internet insane prices and guess what, THEYRE GOING UP IN 2018 Support: Yikes! This hurts us to hear. Let's turn things around. Please send us a DM with your name and phone number. -ME
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Delta
Customer: just boarding on flight from Detroit to shanghai. Ticket said in seat power available, but can’t find it, neither could flight attendant. Any help? Support: Hi Billy, please DM your confirm # and I'd be happy to take a look at the aircraft configuration you are on to see if seat power is available. *TJW
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AmazonHelp
Customer: I ordered a case of wine on a black friday deal, it was due to be delivered on Thursday. I was on Thursday told there would be a delay. Now it shows as undeliverable. But I have had no email to tell me what is going on. Support: Hi Steve. I'm very sorry to hear about the trouble you're having with your shipment! This certainly isn't what we strive for and we want to help the best we can. Just to confirm, what's the most recent tracking info state here: https://t.co/aaDyEz1VgE? ^HC Customer: it says dispatched and has a yellow triangle with an exclamation mark in it, Whats that mean? Support: We'd like to take a closer look at this order with you and assist directly. When you have a moment, please reach us by choosing "phone" or "chat" using this link: https://t.co/Qm1HsWaRJC ^JR Customer: Just to say the Amazon rep was very helpful, and it looks like it has all been sorted. Support: Glad to hear! Reach out anytime you have concerns. We're here for you! ^SK
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Uber_Support
Customer: @115873 @Uber_Support can you please tell me if the is any incentive on working on xmas or should we sacrifice our xmas for your passengers ? @262202 uber will never answers question. That's to a driver always ignoring tweets! Support: We can take a look! Send us a note via https://t.co/WToW6dugx0 so our team can get in touch. Customer: I'm sending a Not on #Twitter so the #world can see how you #operate . You think your smart so you can #FindYourRoute to what #driver is #exposing your #ethics and later to be #disconnected @262202 please advertise #uberhack issues. #ModernSlavery at the #finest Customer: @262202 *note
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TMobileHelp
Customer: How do I report a large deadzone in my area? Support: We got your back! Shoot me a DM! https://t.co/jjKemKyHlV *AlexisGovea
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ChipotleTweets
Customer: this is a chode burrito what the hell is this 🙁 https://t.co/aWJD92LKKn Support: Please tell us more here: https://t.co/sWY5An8xLe -Whit
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sprintcare
Customer: I’ve wanted to post things left and right in Chicago and I get hit with my internet reducing 🤦🏻‍♀️ smh...... kissing @115714 goodbye. Support: Hey! We care about customers like you, and we don't want to think about idea of losing you, Please, let us help you. Send us a DM in order to further assistance. We'll be waiting for you. - CE https://t.co/rMApsV8PQY
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GWRHelp
Customer: Currently stood with one leg in carriage D, the other in carriage E. Packed in like sardines. For 1hr20mins 😊😊😊😊😊 @GWRHelp Support: Sorry for the busy train tonight, Harriet. If delayed by an hour you can claim compensation here: https://t.co/kZncdam7bx - Jordan
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Uber_Support
Customer: I am upset with @115873 I've been charged $36 for a trip that I normally pay $11-$15. Something isn't right I feel cheated taken advantage of. Support: Here to help! Follow up here - https://t.co/6IqAxVj2X4 and our team will connect right away. Customer: I explained what happen on my uber account Support: We can definitely take a look! Send us a DM with your email address so we can follow up.
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AppleSupport
Customer: 6 attempts to change my Apple account password and getting absolutely nowhere ... “password change successful” but still can’t sign in? 👍🏻 @AppleSupport Support: We can help you with logging into your Apple ID. Where are you being asked to sign in? Customer: In the App Store Support: Alright. DM us, and we'll look into this deeper. https://t.co/GDrqU22YpT
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AppleSupport
Customer: Looks like @AppleSupport has given up on the iPhone5s - with this new update I can't load any apps on my phone or even make a call. The phone hangs all the time. Definitely not going back to @115858 unless they provide a new update to fix this. Support: We want to help. Please DM us your location and which iOS version you're on. We'd like to look into this with you there. https://t.co/GDrqU22YpT
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AmericanAir
Customer: why are standby passengers clearing out of order? https://t.co/i21RuW5J3s Support: Maybe some of them aren't at the gate, but you're number one. Did you check in with our agent? Customer: I did, about a half hour ago. They ended up clearing me about a minute ago, so not a huge issue. I had been upgraded to first on the later flight I was initially on so perhaps they were waiting to see if I would clear in first? Support: Yes, that can happen sometimes. We're glad it went through for you. Have a great flight.
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AmazonHelp
Customer: made a payment of 250 on @262382 payment failed but the money got debited plz see to this ASAP Support: Apologies for the trouble you've had while making the payment with Amazon pay. Kindly reach out to our support team here: https://t.co/WF0d8V7kJN and we'll assist you accordingly. ^MO
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AppleSupport
Customer: why my music keep stopping fam the x got to many problems fam Support: Let's look into this together. To start, can you DM us more information on what's going on, as well as which iOS version you're using with your iPhone X? https://t.co/GDrqU22YpT
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sprintcare
Customer: Ah ya empezamos otra vez @115714 Support: Estas experimentando algún inconveniente con tus servicios? De ser así, por favor envíanos un mensaje directo para una mayor asistencia. - LM
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AppleSupport
Customer: I upgraded to iOS 11.2 because I got hit by @115858's notifications bug (disabling app notifications between crashes was fun), and now my phone won't start, won't hard reset, won't DFU, nothing. It just displays the red battery icon. @AppleSupport I can't be the only one, right? Support: We'd be happy to help. Check out this link to see if it helps: https://t.co/8MvHMFZ83h Customer: Found that link and tried all of that before tweeting. Support: Send us a DM and we can start looking into it from there. https://t.co/GDrqU22YpT
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NortonSupport
Customer: When installing Norton virus it says its all installed on my computer.But down on the flag it says i still need to activate & sends me to a different page that says i require a pin and if i don't have one it directs me back to telus to get the 4 pin im worried computer isn't safe Support: Sorry to hear about activation issue you are having with Norton Online. To narrow down to issue, we need more details about your subscription. Please send us DM here. We will look into this for you. - Charlie
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CoxHelp
Customer: Trying to sign in to watch a show online and when I access the Cox site, it doesn't register on the online network. Is there something wrong with this process? Support: Hi, please DM your account info including street address and let us know Which network are you having an issue with. -Greg https://t.co/ovAKPb0TYC
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ArgosHelpers
Customer: Hey @116245 any reason my order 1223900781 hasn't arrived even though I had a confirmation email to say it would be here by 6pm? Support: Hi Ashleigh, can you please follow us and DM us so we can look into this for you? Thanks - David Customer: Have done 👍
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comcastcares
Customer: Hey @comcastcares when I call your customer support, please train your people to resolve my problem before selling me stuff. I’m more likely to pay for more services when everything I currently pay for is working. 😑 Customer: And no, my problem wasn’t resolved. Support: Can you please DM me that information? Thanks! -MV Support: Hello. I want to help. What is your full name, service address, and phone number? -MV
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comcastcares
Customer: Can’t watch football on a Sunday @115900 is having problems again. Might be time to cut the cord. Support: I will be more than happy to help you with your Comcast cable TV service and take a closer look at all services in your area. Please send a direct message when you have a moment. -JB
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AmazonHelp
Customer: Buenas!!! Por favor, me podéis confirmar si es la versión pal España??? Muchas gracias!! https://t.co/jH9WA0DIa7 Support: Hola Rygar. La información con la que contamos es la disponible en el sitio web de Amazon.es. Sin embargo, te recuerdo que tienes la opción de contactar directamente con el fabricante del producto para obtener más información. ^DB Customer: Ahh perfecto entonces. Muchas gracias 😊
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AskTarget
Customer: This is Jessica the associate that helped check us out this morning. She was cheerful, helpful and efficient as we made our $1700+ purchase of toys this morning for @28143. We wanted to give her a shout-out and let you know what a great employee you have! 👍 https://t.co/U7JT3YVnoN Support: Thanks for this great shout-out! We would love to share this compliment with the Store Leadership Team. Could you please let us know which store you visited? Thanks for tweeting us.
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XboxSupport
Customer: @15913 Please add a cloud service for game captures, hate being at 99% all the time. Or at least have a way to transfer all captures to Onedrive at the same time instead of having to do it one by one. Support: Hi there! Thanks for reaching out to us. We weren't able to reproduce this issue. Are you using an external drive? ^CO Customer: On the xbox one x, xb1 s works perfect Customer: No
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comcastcares
Customer: https://t.co/2Htk7LeH3g gaming for a bit today Customer: nevermind @116136 doesnt want me to do that, garbage service Support: Hi, there. I am here to help with any account or billing issues you may have. Can you DM me a brief description of the issues you've experienced? -LT Customer: @262251 Thanks
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VirginAmerica
Customer: Another wonderful experience as Loyal @VirginAmerica flyers, booking seats together and getting two middle seats on our boarding passes as a nice surprise. 👌 Support: Hi Rory! I am sorry to hear about this. Can you DM me your confirmation code along with the best email address for you? - Samantha https://t.co/f5NIYX3JhL
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sainsburys
Customer: Today's #SundaySinning is thanks to @marksandspencer and @sainsburys! ;-) https://t.co/2oMXgkFpez Support: Hi Frankie. I hope you enjoyed it. Thanks, Karen
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SW_Help
Customer: What Putney platform is the next Waterloo to Teddington train stopping at? Doesn't seem to exist on your "info" boards 🙈 Support: Hi Tom, are you referring to the 20:51 service from Waterloo to Teddington? ^GV Customer: No, the one before Support: The one before at 20:21 which is stopping at platform 2. ^GV Customer: Ok we got a Kingston train at 20.30 from Putney. Didn't see a 20.21 to Teddington. Not sure your digital info is matching the physical trains at stations!
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ATVIAssist
Customer: my guitar hero live USB thing isn’t working :/ please help. Support: Hi there! I would be happy to help. What exactly is happening? When did this issue first start? You are on Xbox correct? ^TV Customer: Just today, I tried to get in contact with you guys on the website but it keeps giving me an error on there also. Whenever I plug it in nothing happens.
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AskTarget
Customer: Why are your associates refusing returns for Black Friday purchases? New Bright RC toy car Support: We're sorry to hear this. Please DM us more info including the store's location. Additionally, did you have your receipt with you at the time? We'll be creating a case and following-up with the store as well. Looking forward to your reply. https://t.co/bEVlRVM6db
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askpanera
Customer: This is my grilled cheese from @116253. To make matters worse, pretty sure the bread wasn’t even baked. https://t.co/V2W7v2yUMw Support: That doesn't seem quite right! Mind sending us a DM with your bakery-cafe info and order number so we can look into this and help?
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XboxSupport
Customer: I bought a map pack for Call of Duty: Moder Warfare Remaster and have played about 4 hours worth of game time since and not one new map has been played. I know it is installed. Please help. Support: Sorry to hear about this. Are you able to start up a custom match and choose one or all of the new maps and play on them? ^AK
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comcastcares
Customer: Alright @116602 and @115900 who's at fault for why I can't watch the last episode of @24788 Support: I can definitely take a look at the program and see what's happening. Would you please DM the first and last name, as well as the phone number on the account? -JN
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Postmates_Help
Customer: Your website is broken. Support: Could you please DM us what issues you're experiencing?
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VirginTrains
Customer: No still water on the 20.21 from Manchester!! At least should be grateful that this train is running on time😜 Support: The team will allocate water subject to stocks at the time, Bilal ^MW Customer: What’s that supposed to mean??!! This is a scheduled train so is it not reasonable to expect that water will be allocated to the train?? #appallingresponse Support: Apologies, we will make sure this is reported. Was this in the shop or First Class? ^KS Customer: 1st class. Support: We will certainly make sure this is fed back to our Catering team ^KS
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ChipotleTweets
Customer: Your new updated app is stupid. Why swipe up to pay and then it doesn't work...you lost my business today...@ChipotleTweets Support: I'm sorry for the trouble. Do you have the most recent update? -Whit
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AmericanAir
Customer: Shout out and big thank you to PHX gate agent at A6 #aa2047 who saved my butt. #NewAmerican Support: We love taking excellent care of our customers, Bruce. We're glad to hear they gave you top notch service! #AATeam
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sprintcare
Customer: Ever since I switched to the iPhone X, my service has sucked. Thanks @115714 Support: With that being said, do you by chance have the ACS Apple Care Services included in with your device for trouble shooting analysis? -MB Customer: No idea? Support: You can always login to your https://t.co/0qT1rLBLtN Account and see if you do, or you can always send us a DM and take a look for you. Do experience service issue in certain areas? -DD
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VerizonSupport
Customer: so, why does my fios turn off around this time every day? Support: Let's figure it out! Do you lose all Fios services at the same time? ^DDD Customer: No just television not the WiFi internet Support: What do you have to do to get the services back each day? ^BCW Customer: Turn it back on with the remote Support: The cable box is turning itself off? ^CAR Customer: Yes that’s correct Support: Does the box have to progress through the "initial download in progress" before you can turn the box back on with the remote? ^HSB Customer: Nope it’ll turn off but turn back on regularly when we use the remote Support: Is it on the "press menu to watch Fios TV" screen? ^BCW Customer: Usually occurs when listening to the music channels. The cable box turns off, when we turn it back on it doesn’t resume playing the same music channel, it goes back to the previous channel that was being viewed. Not the press menu screen Support: Thank you for confirming. Can you try disconnecting both power and coax cables from the box and wall jack? Reconnect after 30 seconds. ^HSB Customer: Will try this and report back Support: Thanks so much for working with us. we are here for you whenever you are set to continue, if needed. ^RMD Customer: 👍🏻 thanks! Support: Thank you! ^HSB