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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning welcome to dina you're speaking to [pii] how may i help [usr] hi there i'm calling on behalf of my aunt she lives in [pii] she has a manhole in a drive that is overflowing with waste i was just wondering what the cost is for you to come and have a look at it and fix it [sys] we're unblock if it's blocked if that's the issue a standard unblock is monday to friday is 100 and £70 inclusive the [usr] right [sys] bo payable casual card [usr] at [sys] by the person [usr] ok [sys] at the site [usr] ok and how soon would you be able to come [sys] if [usr] out [sys] it's sewage that's overflowing currently that would be put as a priority it would be within today [usr] right ok which just sewage that's coming out ok then leave that with me and i'll give you a call back [sys] right no problem thanks cheers [usr] that's [sys] bye [usr] great thank you for your help bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free we record calls for quality and training purposes the current wait time is approximately [usr] fuck [sys] 12 minutes [usr] off i've got fucking places to be [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] is it [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a consulate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one good morning thank you very much for reaching out to british gas and you are through to i'm a to the home service department team and how can i assist you today [usr] hi i was wondering if you can i've just had somebody out to my property after making a call to british gas yesterday through my home here and i'm just i was just phoning to find out if it's normal for your plumbers not to be able to locate an external stock [sys] to locate an external sub [usr] yes [sys] ok what was the issue yesterday [usr] my internal stop clock [sys] hello [usr] needs to be replaced and the gentleman came out this morning i had him booked in for this afternoon but he phoned and asked if he could come earlier because he was in the area which wasn't a problem and he came and made a whole load of excuses about doing the work and then told me that it was my responsibility to locate the external and now i need to wait five days for scotch water to come out i'm just wondering if that's normal [sys] correct no let me just pull up your account right that i can read to you the terms and conditions that are under your home care right [usr] no i don't need to i don't need to know the terms and conditions i just wanted to know if it's normal for them not to know where the external stock clocks are [sys] yes [usr] that's [sys] correct [usr] all i need to know [sys] yes correct no correct that's correct it might have not been included in your home care policy that you currently have right that is the issue [usr] well it is because i upgraded i upgraded yesterday i paid a flat fee of £79 and upgraded my monthly price from 28 to £35 to include this that and again i'm not debating terms and conditions i'm not debating what i am paying for i'm i'm paying i know that i'm covered for the work that i need done [sys] correct [usr] i really just i'm wondering if it should be me that's making all these phone calls and trying to locate this this gentleman can come they made a whole load of excuses about doing the work in the first place i'm now gonna need to wait i that's all i need to know i'm not i don't need you to i mean i don't need you to do any terms and conditions or anything [sys] ok [usr] i'm just looking [sys] no [usr] to find [sys] problem [usr] out if that's normal [sys] that is that [usr] for [sys] that is [usr] me to be doing [sys] normal [usr] the work [sys] no [usr] it is normal [sys] it is normal right no problem if you don't want the terms and conditions i just wanted to rephrase for [usr] no [sys] that no [usr] no [sys] problem [usr] i don't need [sys] i [usr] to [sys] understand [usr] know them [sys] that's that ok [usr] ok right ok well thanks very [sys] ok [usr] much for your [sys] thank [usr] help [sys] you very much and you have a great day have i covered [usr] thank [sys] everything [usr] you [sys] for [usr] bye [sys] you | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively [usr] ok [sys] please hold and your call will be transferred to a customer service advisor [usr] i've sent you their number and [sys] we [usr] what [sys] record calls for quality and training [usr] we [sys] purposes [usr] get a chance before eight we'll ring them now if not [sys] good evening speaking how can i help [usr] hi are you ok i've got maybe a blocked drain just got a funny smell coming from the drain i just wanted a quote on how much it cost and when you guys can come out [sys] we charge 100 and £70 on block [usr] 100 and 70 to unblock the drain [sys] yes [usr] that's a fixed price what if it's not [sys] yes [usr] blocked [sys] a fix [usr] it's just a smell from the dr [sys] it they will tell you if it if it's not blocked then they won't charge you anything because there's no call out charges [usr] ok [sys] we don't charge any call out charges only charge you then they will tell you first that yes it's a blockage and then then they will unblock it then you have to pay [usr] ok it's free for them to come out and let's say it's blocked or [sys] yes [usr] or they say it's blocked then i can decide then if i want to get it unblocked [sys] true [usr] ok shall i book him out then just to see what's wrong ok i'll give you a call back are you open till [sys] hm [usr] er what time 24 7 this [sys] we open here 24 hours you can [usr] all [sys] call [usr] right thank [sys] any time [usr] you thank you [sys] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services from blocked drains to well could i know my name's [pii] how can i help [usr] hi there i'm phoning from a church in [pii] we've got a a blocked drain that we need some help with i'm phoning [sys] ok [usr] up for some quotes please [sys] ok let's have a look er what's your post code there [usr] it's [pii] [sys] yep [usr] [pii] bravo bravo [sys] ok that's absolutely fine give me one moment then let me bob you over to the local team we'll get them to have a word and give you some prices and everything [usr] thank [sys] one moment [usr] you [sys] good morning [pii] speaking [usr] hi there phoning from a church in [pii] we've got a a block a block drain and i'm just phoning up to get some quotes please [sys] the first hour it would would be 233 including va t and any additional half an hour would be £94 including va va t [usr] ok hang on the first hour is how much [sys] it's 233 including va t [usr] ok and then an extra half an hour is how much [sys] £94 if you're doing va t [usr] ok cos we've got a drain which is which is blocked and then would that time include [sys] thank [usr] a cctv [sys] you [usr] or a survey [sys] they not not a survey that's completely different with [usr] ok [sys] an unblock we can carry out a cctv listing where they'll just the drain but you won't receive you will just see receive the engineers' report from when they've done the job and if there's any work they'll quote you for further work [usr] right [sys] if you're looking to have [usr] the [sys] a survey that would be done by a that we only do that within half day or a full day or a lot more than the standard price [usr] right ok ok and if it's just just for one drain do roughly how long it takes [sys] to unblock it i i don't know to be honest sometimes it could take 10 minutes sometimes it can take an hour sometimes it takes three hours it really depends what the issue is the engineer would have to have a look when he's there [usr] right ok ok and are you able to let me know how much it would cost for a a survey [sys] a half day survey is 6 80 plus vat and four day survey is £1250 plus fat [usr] and a full days how much sorry [sys] four day survey of all the drainage around the site would be £1250 plus the a [usr] plus 3 80 [sys] 1500 altogether [usr] right ok ok and that would be that would be enough for all the drainers ok right ok do you have an email address [sys] we do it [usr] pardon [sys] yes his office [usr] office [sys] what [usr] at [sys] iodyno and then it's [pii] [pii] [usr] ok ok that's great lovely ok that's lovely thank you very much [sys] right thanks bye [usr] thanks bye bye | 7Quote
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[usr] ok i'll ring [sys] thank [usr] him now [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done good afternoon you're through to dino [pii] speaking how can i help [usr] hi we had someone come out about five weeks ago to clear an external drain [sys] ok [usr] which he did but it seems to have blocked up again he had to go quite far into the drain to do it i read on the website it's a three month guarantee on the on the work [sys] right ok can i take your post code what i can do is i can pop you through to the office who can confirm that for you [usr] ok ok cool it's [pii] [pii] [sys] [pii] thank you if you bear with me a few moments i'll pop through direct to the office and then they should be able to confirm that for you and then arrange arrange [usr] ok great [sys] it and engineer to come [usr] ok [sys] out back out [usr] cool thank [sys] no [usr] you [sys] problem [usr] cheers then thanks [sys] afternoon [usr] hi i had someone come out five months ago to look [sys] ok [usr] at our drain but the sorry five months five weeks ago it was but the problems come back again out online but it's a three month [sys] what [usr] guarantee for the [sys] ok [usr] for the works [sys] it's the engineer's discretion let's have a look what's your post code [usr] right ok [pii] and then [pii] [sys] and the first line of the address [usr] er [pii] [sys] ok [usr] where [sys] he has offered a guarantee i'll get that rebooked for you let's have a look [usr] excellent great thank you [sys] are you at home in all right ok [usr] i work from [sys] no problem [usr] most most [sys] i should [usr] days [sys] i should [usr] i work [sys] be [usr] from [sys] able [usr] home [sys] to get someone out this afternoon for you then [usr] ohh ohh really ohh as soon as that ok excellent i hope it will be next week [sys] ok we'll see you this afternoon [usr] good but this afternoon [sys] thanks [usr] is it [sys] then bye bye [usr] ohh great ok thank you cheers then bye bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon you through to speaking to how can i help [usr] hi there i don't know if your company do trainee rolls at the moment [sys] potentially for plumbing or drains [usr] drainage [sys] or either drainage what's your postcode your home post code [usr] it's [pii] [sys] let me give you your pen handy i'll [usr] i have you [sys] i'll give you the i'll give you the direct number for the dial rains office closest to you have a chat with them and go from there [usr] ok then i'll just find something to write down with one second [sys] no but it's me [usr] i'll just use a notepad on my phone that'll do [sys] no no worries mate it's [pii] [usr] [pii] yep [sys] [pii] [usr] yep [sys] [pii] [usr] lovely thanks for ringing much [sys] all right mate take care no worries bye bye now bye bye [usr] cheers bye bye | 7Quote
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[sys] welcome to dina rod drain services please press option one if you have a blocked drain or would to discuss an engineer's visit option two for quotations option three for cctv inspections and repairs option four for our accounts departments or option five for anything else thank you your call is being transferred please hold hello [pii] [usr] hi hi i'm calling from estate agents and one of your engineers attended to a property on friday and saturday just gone i was just wondering if you've got any follow up on reports or findings at all [sys] on friday and saturday [usr] yes correct [sys] you have the post code [usr] it is [pii] [sys] [pii] [usr] [pii] [pii] [sys] and it's in [pii] [usr] 30 30 thing on it [sys] right i believe the engineer had quoted for the toilet no sorry he had cleared the toilet for you guys he'd left it he tested it and left it free flowing [usr] right [sys] he just quoted the customer for some cctv works for some investigation [usr] have you got any findings of a report for this that i can to the landlord [sys] can i have an email [usr] of course it's [pii] [sys] [pii] [usr] [pii] [pii] [sys] cool we'll get that compiled [usr] is [sys] and [usr] that [sys] sent over to [usr] thank [sys] you [usr] you is that just for the friday's appointment or is that for saturdays as well [sys] that's for that was for saturdays i believe give [usr] because [sys] me two [usr] fri [sys] seconds [usr] friday's one was an external drain that was blocked and he he needed rodin and then saturdays was something to do with some boxing that was damp issued around it at the base of the stairs [sys] i know there was there was a visit on the 21st before that which is a thursday the week prior [usr] it wasn't that one [sys] clear child for a mud hair pop no can she do what further from that it was just this saturday [usr] you didn't have fridays [sys] the front [usr] for the external drains or is it still [sys] i haven't got any other booking i've just got this one for the toilet [usr] and that was for saturday [sys] -huh [usr] ohh cos [sys] i believe [usr] we [sys] it was it was booked throughout it was booked from friday to the saturday however it was [usr] that [sys] booked [usr] was [sys] through [usr] one [sys] the call center [usr] and then the friday one was an emergency one what's the cctv for are they both [sys] that's [usr] interlinked [sys] just for for just for some investigation in regards to the consistent issues at the property [usr] ok ok ok you haven't got anything on your records to say that external drains been cleared which we reported and that was meant to happen friday as an emergency [sys] what and what what [usr] external [sys] were coming [usr] drain coming in on the basement [sys] that that's the one they booked for saturday [usr] and then there should have been another one that was to do with boxing boxing in that had that damp patches around it internally one was external [sys] and we wouldn't [usr] one was [sys] we [usr] internal [sys] wouldn't deal with damp or anything no you maybe have booked a plumber for that british [usr] it [sys] gas [usr] was [sys] may have [usr] no [sys] done [usr] it was some vagina rod though plumber no that's not you [sys] there's there's done a rod and there's a drain obviously done a plumbing would have probably dealt with the damp i can give you their phone number if you want to speak to them see if they had another booking [usr] yes i should have one yes please [sys] you what [usr] go for it [sys] that's [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] super ok super [sys] no worries [usr] thank you for that [sys] thank you have [usr] thank [sys] a good one [usr] you bye bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] at how can i help [usr] hi [pii] how you doing you ok [sys] i'm good yourself [usr] i'm good thank you it's just a quick call i i currently manage a block and the downs the flats on the lower floors are experiencing some blockages [sys] okey [usr] and [sys] doke [usr] i i wanted to find out your costs you call out check it's not a flat it's it's it's a whole a block the stack pipe 19 sixties block [sys] this this will be something that will need to be spoken with the local office of your area because it might be something that they'll have to quote you for it won't be something that i could be able to tell you price wise [usr] ok there's nothing you can [sys] do [usr] do [sys] you [usr] with [sys] want me to give you the contact number for the local office [usr] yes your local office [sys] it's it's it's it's [usr] sorry [sys] it's [usr] one second [sys] it's i know the franchise but within your area [usr] ok [sys] it's the classic of the local office cos it cos you you you you just everyone gets diverted to their head office which is ourselves [usr] no problem [sys] and then obviously we have our local offices branches as well can i take the postcode please pop [usr] it's [pii] sorry [pii] [sys] [pii] [usr] no sorry [pii] [sys] right ok [usr] [pii] [sys] [pii] right right it will be [pii] do you want the contact number [usr] yes please [sys] do that it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] perfect thank you [sys] no problem at all alright pal [usr] thanks thanks bye [sys] take care mate bye bye mate | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning now you're talking to [pii] how can i help you [usr] hi there we're down in [pii] and we need a quote for some drains to be checked out it's a factory unit there's not that many drains in it but it got flooded back in january and we need the drains [sys] ok i need to take your postcode sir thank you [usr] postcode right what's you don't know the postcode here we're just working down at the moment let me look it's [pii] [sys] no i can't i can't get anything without a postcode i can't [usr] it's no i'll have to get a i'll have to get back to you mate i thought you were in [pii] [sys] sorry [usr] i thought you the number i was ringing was in [sys] no [usr] [pii] [sys] you come [usr] and they [sys] through to [pii] er the head office [usr] right ok hold on i've got it let's have a look tn 38 [sys] sorry i can't hear you is that tango november [usr] 38 38 eight aa [sys] sorry tango november 38 what's after [usr] eight [sys] that [usr] a [sys] ha [usr] a [sys] a right ok no problem it's it's commercial building ok i'll have to put you to get a quote for this i'll have to put you through to the local office in [pii] [usr] ok [sys] won't [usr] doke [sys] be a second thanks [usr] thank you [sys] who are you then are you just working at the site there [usr] we're working at the site we it's skin a shed zone the site and we're working at the site it's it's had a big flood in it and we're trying to get somebody to come in before we recon the floors we need all the drains [sys] ok right [usr] checking [sys] ok [usr] out [sys] right just one second what what work is it construction work is is it or [usr] we're we're construction [sys] ok right [usr] workers [sys] i'll i'll put you through to the local office now won't be a sec sir thanks [usr] ok thanks a lot [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation ok you're through to the local east office now thanks [usr] lovely thank you mate [sys] hello [usr] hello hi there we're down in [pii] [pii] they [sys] ok [usr] [pii] sorry [pii] or [pii] we need a quote to get some drains out [sys] all right ok is it just an unblock or is it [usr] we don't know it probably is an unblocked we need we need them to come to whoever to come down and have a look and give us a quote it's the old ice cream factory down [pii] it got flooded and we need the drains clearing out and before we can continue with putting the floors [sys] it's [usr] and [sys] just [usr] things [sys] our commercial [usr] that [sys] prices the first hour including that is 233 and any additional [usr] 233 [sys] half an hour including [usr] yep [sys] including vat is £94 including for any additional [usr] bye [sys] half an hour that is including vat £94 [usr] right ok and can i get straight through to you rather than going stop port [sys] can i take your number [usr] does somebody does somebody need to come down and have a look at it you know to see what [sys] well [usr] they're up [sys] i mean [usr] against [sys] if [usr] or [sys] we can't do it under those rates we can give you a quote we can come out and just have a look but if we can just do it there and then it will just be under those commercial rates [usr] i i think it's probably better to come and have a look in actual fact [sys] right we haven't got anyone free today but we could do tomorrow if you're available [usr] that's fine we'll be down on site tomorrow [sys] i take [usr] and [sys] the [usr] it's the old [sys] sorry can i take the food food [usr] i'll [sys] first [usr] give [sys] of all [usr] the [pii] let me go back into the office it's on the wall i don't know off the it's for ski shades [sys] in his shed [usr] they only they own this property [sys] are they would [usr] and [sys] they be [usr] it's [sys] paying [usr] number seven yes it's [pii] [sys] [pii] [usr] hi [sys] and [usr] and the post code is [pii] [sys] what but [usr] [pii] [sys] [pii] no worries and what [usr] my [sys] is [usr] name my name my name's [pii] [sys] [pii] and your contact [usr] we're [sys] number [usr] doing the we're the contact [pii] [pii] [pii] and if they're coming along tomorrow the road is shut off at the moment this bull [pii] they have to come up to the medical center and turn right [sys] come [usr] rather [sys] up [usr] than [sys] medical [usr] trying to get in [sys] center [usr] up to the medical center and then turn right [sys] i got it [usr] into verse road and we're down there on the left hand side [sys] ok you just want us to come out and give you a quote first of all [usr] if you can do cos they it got in a bit of a state this site it got flooded they'll need to have a look at it and and give us a quote really to do it [sys] 16 but [usr] we'll [sys] our [usr] be [sys] engineer [usr] here for [sys] would [usr] eight [sys] call [usr] for [sys] you [usr] eight [sys] on the way [usr] o'clock that's brilliant as long as you don't get on the other end cos he'll have a he'll have to turn around because they the road collapsed as well down there you see they're fixing the road as well [sys] i [usr] due [sys] mean [usr] to this flood [sys] no worries i said well we'll see you tomorrow [usr] what time do [sys] well it's it's an all day slot between nine and six but our engineer will call you on the way [usr] okey doke all right [sys] right [usr] all right great lovely thanks a lot [sys] bye [usr] cheers bye | 7Quote
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[sys] hello you're through to how can i help [usr] hi [pii] my name is [pii] we had you guys do a bit of work and i've been still waiting for i think it's [pii] to get in touch about some drainage to put put some plastic drains and to replace the broken pipes the the house is in in near [sys] pleasure [usr] can i give you the postcode [sys] what's the post code please [usr] it's [pii] [sys] thank you [pii] is off today unfortunately [usr] ok well this has been i've been waiting for about three weeks for [sys] three [usr] a call [sys] weeks [usr] it's [sys] of my [usr] been [sys] life [usr] a while everything was going great my compliments to and your service and then i've just been waiting waiting i thought you need to get this done because it's a it's a rental property as well and the garden is the last gentleman who came said it's definitely he he put a camera up there he said it looks the pipes have collapsed in certain areas and all the waters coming up onto the garden and then people are complaining we've had to turn down renters give them refunds because their children were getting dirty it was just muddy it's just not [sys] pleasure [usr] not great the the grass is quite soggy [sys] no is it the actual quote that you're still waiting on as well [usr] it's just it's just somebody to book in to have because that we were told there's only one team [pii] in charge that but does the bookings to get the work done and the quote and just haven't been waiting for a call back since then [sys] they haven't even done the quote as of yet [usr] i don't believe no [sys] right what i'm gonna do is because [pii] isn't here not really much i can do in regards to that but i'm gonna send an email over to [pii] but alongside him i'm gonna send it over to [pii] and then to a couple of the ladies who also work on that side of the office just [usr] ok [sys] in case any of them can help as well [usr] ok [sys] because they might be able to i'm i'm not sure and then [pii] hopefully should be back tomorrow hopefully somebody could get in touch with you today to try and arrange something failing that [pii] will once he's back [usr] that's [sys] in [usr] fine even if it's tomorrow as long as i waited this long but it just the thing is i was told this last time you'd be contacting [sys] and still [usr] me but [sys] nothing [usr] i never how will i know i i mean is it is is everything showing up on the system [sys] i can see i can i can see everything on the system [usr] great [sys] in regards to your job i'm one of the chaps [usr] great [sys] that i'm gonna include as well is one of the office managers because he also works on that side i'm gonna add him [usr] great [sys] into the email as well hopefully that'll help [usr] ok and you've got my email [pii] is that one on the system [sys] let's have a look [usr] i don't know if i've ever given you guys my email [sys] can't see that anywhere read that to me again i'll put it on just in case [usr] that way you can copy me in as well it's [pii] my surname [pii] all one long word [sys] consumer [usr] do [sys] savings [usr] savings [sys] [pii] [usr] network dot co dot uk [sys] lovely no that's perfect [usr] great [sys] i've popped that into there as well [usr] ok perfect [sys] brilliant [usr] if you could maybe give me a call tomorrow if he's back in and just ask you about scheduling or at least getting a quote and wanna get the work done [sys] no [usr] fairly [sys] definitely [usr] soon thank [sys] lovely [usr] you [sys] thank you very much [usr] ok thanks bye [sys] thank [usr] now [sys] you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas [usr] see [sys] please [usr] if we've [sys] listen to the options [usr] we [sys] carefully [usr] would have been covered [sys] we [usr] but [sys] can [usr] if [sys] get you to the right [usr] we [sys] team [usr] had took [sys] if [usr] it out with [sys] you [usr] gas [sys] need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details [usr] i just [sys] alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to at how can i help [usr] good morning what it is i was on a minute ago and i got a quote from one of your other clients but he said i had to get the water board did you out for a down pipe from my ruth my ruth was going to speak to us about it is that all right [sys] i'm i'm not too sure what i mean [usr] well i was on five minutes ago and the guy i spoke to told me because the pipes between the two houses i need to get the water board out but the the it's just the pipes blocked it's out from the roof down it's nothing to do with the waterboard [sys] right ok is this regarding a domestic property or a commercial [usr] a domestic [sys] do you have british gas home care cover for your plumbing and jeans [usr] no i only have it for the boil it [sys] ok you've got a blocked down pipe if i could take the postcode as well please [usr] it's [pii] [pii] [sys] i've got [pii] [usr] that's correct [sys] ok just bear with me a second [usr] that's all [sys] many you should droga flemming [usr] no it's just [sys] no [usr] from [sys] and [usr] the [sys] you're [usr] roof [sys] able to use the toilet [usr] it's nothing to do with the toilet it's the guttering [sys] i understand [usr] that's [sys] that however we do still have to ask [usr] sorry [sys] based [usr] he [sys] on [usr] didn't [sys] no it's [usr] he [sys] fine [usr] didn't pardon [sys] based on what you've described to me as soon as we'll be able to get someone sent out to you will be on friday now [usr] no that's not [sys] we [usr] that's not what i'm asking [sys] you're [usr] the [sys] asking [usr] other [sys] for a quote i i [usr] how [sys] was [usr] much [sys] just about to explain that now regardless of which [usr] right [sys] day the engineer attends we don't have a call out fee we don't charge customers for the engineer coming out to the property but once they do they'll carry out an assessment they'll let what the issue is as well as a quote you'll then need to agree to the quote for the engineer to then start the work as it's payment upon completion cash or card and for [usr] yes [sys] during the week monday to friday within office hours 8 a.m. to 6 p.m. starting price for unlocking is 100 and £70 and that's va t included [usr] -huh why would the the other customer service tell me to get the water board [sys] i'm not too sure i i i'm i'm not too sure who you're referring to either [usr] i never caught his name it was just five minutes ago ok then can can you hold on a minute please to confirm [sys] ok [usr] something you whole thing it's still 100 and £70 sure hello [sys] hello [usr] how you doing darling er is this dino rod [sys] yes [usr] right i'll tell you the problem the lady has got a down pipe coming off a roof for the gutters [sys] she's already explained that and i have given her the quote [usr] right ok what is the quote is this to come and repair is this to come and do it [sys] yes at the start the minimum quote for the unblocking will be 100 and £70 [usr] right and when would you when would you get here [sys] it'd be friday onwards if we can't if we don't have availability for friday then it'd be monday [usr] right have you got availability for friday now [sys] i mean i need to fill in the customer's details before i can get to that point but i'm sure we do [usr] right ok i'll put you back on the phone right now right [sys] ok [usr] that [sys] no worries [usr] quote is a minimum quote right ok then no that that's fine then i can i'll just arrange for friday if that's all right with you [sys] can i take your first and surname please [usr] yes it's [pii] with an [pii] [sys] ok and your mobile number [usr] mobile number i don't know what i'll find for the bus sorry about that no it seems i don't know two seconds sorry for keeping you [sys] it's ok [usr] that's fine and what you're saying could this become more than 100 and 70 or is [sys] yes [usr] that [sys] the minimum quote will be 100 and 70 [usr] ok my phone number is [pii] [sys] [pii] [usr] [pii] [sys] yep [usr] [pii] [pii] [sys] we've got [pii] [usr] that's correct [sys] first line of the address [usr] er [pii] [pii] [sys] anyone at the property that has any vulnerabilities we should be made aware of [usr] no [sys] and it was definitely enough for any type of cover with british gas [usr] well but the thing is i have cover with the gas board i could go on and i could change it to the the pipes and that [sys] but it won't cover pre-existing issues [usr] yep all right then well i won't do that i mean [sys] ok [usr] the way to double check my my gas thing no i'm sure it's just for the the the plumbing is not included i'm sure thanks [sys] ok [usr] i've [sys] can i just [usr] got [sys] pop [usr] a policy [sys] you on hold [usr] number [sys] can i just pop you on hold for a brief moment just bear me a second [usr] yes that's that's fine [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems [usr] it's definitely not covered and now that we've highlighted it it would not work that's [sys] our comprehensive [usr] all for the [sys] plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation [usr] what i'm gonna ask them is would you change that in the first place i don't think they were [sys] for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers [usr] that's the minimum you can guarantee the food somewhere else [sys] when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust [pii] the market leader in | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at dino and demand how may i help [usr] hi good morning [pii] [pii] i just wonder if you can help me with this query that i've got i've got a my mom my mom has passed away and i've got a house up [sys] just [usr] for sale [sys] wait to hear that [usr] and when they've been around to do a survey on it it's got some cracks in the garage floor and they're saying that they've done a test on the infill underneath and they're saying that it's it's very damp it's very wet and [sys] right [usr] i've had a surveyor guy chatting to him and he suggests that maybe i get the drains checked to see whether there's any possible leakage it's coming back under the under the garage floor [sys] all right ok [usr] and i just [sys] when we [usr] w is that something that you you would do or you could help me with [sys] we could arrange a drone survey for you [usr] ok [sys] it's the price is over 200 i don't have the exact figures [usr] right [sys] they come out to camera down and check all the drains to see if there's any signs of failing if [usr] ok [sys] there was you could have the drains re sleeved [usr] right i mean [sys] it's a pack of plastic [usr] i mean i'm thinking i'm thinking of of obviously that if if the drains if there is a problem with the drains then it might be something that the insurance i'm i'm thinking more of a of my garage or my mother's garage floor that it may be covered on insurance if if there's if there's water leakage you see i mean [sys] right [usr] i don't mind i don't mind having that does that does that produce a do you do a heat a a a heat picture of it i'm trying to think what i'm [sys] well [usr] not exp [sys] it's just it's just a camera serve i mean if you wanted to know more details i'd need to get you through to the local office [usr] right [sys] it can't necessarily guarantee to show a leak because of its old drain patched with the collars that are cement filled [usr] right [sys] if if it's weeping from the collars it may not show that [usr] right ok [sys] that's [usr] it's [sys] the only problem [usr] just that i know that a long time ago i had a leak i had a leak myself under the in the in the utility room and and somebody came and they had a thermal camera and they could they could see where the water was was leaking [sys] right ok [usr] but that's but that's probably something completely different as i think that what they did is they ran [sys] i [usr] they ran some hot water that's right they ran some hot water through the through the taps and [sys] yes [usr] it and it i could see that it was seeping under the tiles and running back into the utility and obviously [sys] right [usr] you could see that you could see the thermal the heat of the of the [sys] i don't think they have i don't think they have thermal cameras i've not heard mention of that [usr] right right ok is [sys] i mean i [usr] it is it worth me speaking to is it worth me speaking to i mean [sys] the [usr] would [sys] local [usr] they be [sys] office [usr] would they be able to identify if there was a if there was a a leak back in towards the house would that would that be [sys] as i say that the the problem with it is if the drains will look ok but one of the concrete the cement collars has has has started to fail or more than one started to fail [usr] right [sys] it may not show from running a camera down the drain you [usr] right [sys] tend to only see it if there's been movement and and the drains of slightly displaced or something [usr] right right [sys] it's a bit tricky really [usr] is it worth me speaking to the local of office about [sys] brilliant more [usr] it [sys] than welcome can i take your postcode there [usr] it's [pii] i is it the it'd be the the property address isn't it rather than my address [pii] [sys] yes [usr] and then [pii] [pii] [sys] i just check which the office is for that area let's [usr] be [sys] have a look [usr] i think it would be either [pii] or or somewhere maybe i don't know [sys] it's it's the phone number do you have a pen there [usr] bear with me far away [sys] it's 0191 415 0415 [usr] ok great and there'll be somebody that might be able to help me a little [sys] they'll [usr] bit [sys] be able to advise well certainly if they have thermal cameras i'm not aware that they do [usr] right ok [sys] they'll be able to give you a little bit more information about the drain survey as i say it can be tricky if the drains are not displaced in any way but the maybe the cement has failed in the collars they may not be able to see that if it's just seeping out [usr] right right it's just that obviously the drain is near it's just that there's a sink now there's a washing machine and and when they've done this bore hole in the in the garage they they've obviously identified that the infill underneath is is is moist it might just be moisture [sys] i mean it could be with all the excessive wet we've had it's [usr] yes it's [sys] but [usr] just [sys] if it's rubble and stuff or sand and on you'd expect it to be fairly dry under a garage unless the seepage come outside [usr] that's that's what i'm trying to establish i've had i've had them look at the any subsidence in the house but that that that wasn't that wasn't the reason for the cracking it's just i said before i've had this we had a leak in our house where it was a little pipe had been dripping and it was seeping underneath the tiles but obviously internally it's probably different from externally i would imagine [sys] well [usr] but [sys] it is because you've got the effects of course natural seepage from all over the place [usr] but [sys] i mean i know i had it with a lead water pipe which was replaced and it was a sprinkler it was seeping out all over it was very [usr] but [sys] very wet [usr] but but what i'll do is i'll i'll check i'll give the i'll give the office a ring and maybe speak to somebody there and see what what they whether they can advise anything [sys] exactly [usr] and see [sys] and i'll be able to advise you of the exact cost as well because it varies slightly from area to area [usr] all [sys] but [usr] right [sys] it's o over 200 but i don't have the exact [usr] all [sys] figures [usr] right ok no problem well that's great lovely thanks very much for your help [sys] you're welcome [usr] thank [sys] thank you take [usr] you cheers [sys] care [usr] bye [sys] thanks [usr] bye [sys] bye [usr] bye bye | 7Quote
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[sys] hello down road [usr] hello just an inquiry please i've got a aaa small block drain outside my kitchen window now i i i believe i i read on your website that there's no call out fee but [sys] no [usr] there is a fee for looking at the job before you do it isn't there [sys] no there's just a fee for us to do it does the [usr] how how much i i i know you can't really gauge too much but how much is it usually it's a small [sys] it's fixed it's fixed price it's 1 70 including vat [usr] it's 1 70 including that ok i'll get back to you on that then [sys] all right thanks [usr] thank you bye [sys] bye | 7Quote
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[sys] good afternoon [pii] [usr] good afternoon my name's [pii] i'm just looking to see if you can help me out here [sys] -huh [usr] one of your drivers is i've got his license plate here he he he cut up my my partner and with my son in the back of the car and she nearly nearly caused it to crash into the back of him in the middle of the motorway i'm just i'm going to [sys] i [usr] in a complaint against this driver i'm just want me i'm wanting to see if he is from your depot [sys] right what was the post code there sorry the license number [usr] [pii] [sys] -huh [usr] wyr [sys] telling you why ok bear with [usr] he [sys] me [usr] then he then he then proceeded to as she pulled up beside him coming up to the [pii] i'm guessing he's about [pii] whoever it is he he then proceeded to pull up beside her and start hurling abuse at her and with my son in the back seat and i i i'm i'm really glad i wasn't in the car to tell you the truth [sys] right [usr] cos that is that is not on i don't give a i don't care who he is [sys] well did it say if it was dino plumbing or dino rod on the van [usr] [pii] [sys] do [pii] right i'll give you their number because we have dino plumbing it's two separate franchises i'm [usr] right [sys] just because i can see that a license number phone right whereabouts did it happen i'm sorry [usr] it was the [pii] er [pii] cut off coming to the [pii] he was sitting in the left hand late to go to [pii] and he's came out from stationary traffic right in front of her when she was going 70 miles an hour [sys] right ok bear with me a second please [usr] no problem [sys] i'm sorry to keep you it's just i'm going through all the registrations that we've got and i'm not finding that is t 17 [usr] can you give me the number of the rod then there's a number on the van but that's only for call [sys] aye aye [usr] out that's obviously no use to anybody [sys] i'm just if you bear with me cos i'm sting through all our vans [usr] no problem at all [sys] no there's none of that there it's right there [pii] number is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] marvelous [sys] ok [usr] thank you very much for that i'll give you my phone right now [sys] no bother thanks [usr] thank [sys] bye bye [usr] you very much for your time now bye bye | 7Quote
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[sys] thank you for calling our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press good morning [usr] hi there i was wondering if you could go out and look at a wee blockage for us and please [sys] ok give me two seconds [usr] no [sys] just to [usr] boy [sys] still log in here is it a commercial [usr] it [sys] or domestic [usr] is a domestic [sys] premises ok and what's the post [usr] it's [sys] code please [usr] [pii] [pii] [sys] [pii] [usr] no [pii] [pii] [sys] no worries and can i have the property [usr] it's [sys] number [usr] [pii] [sys] what house [usr] it's [sys] is it please [usr] a two story house it is [sys] is it semi-detached detached or terraced [usr] no it's attached [sys] no worries is there a septic tank at the property [usr] there is a tank but it's one of it's one of those tanks that pumps there's a pump system that's way down in the driveway you see and it pumps up onto the road [sys] right is the pump is everything working as normal on that then it wouldn't be [usr] no [sys] what [usr] no [sys] i'm [usr] it's not [sys] what [usr] it's not [sys] i'm just [usr] that no [sys] asking [usr] no it's not it hasn't backed up no the [sys] ok [usr] problem with this property is this right there's only two manholes or three manholes and there's four bathrooms and not one of the bathrooms has a manhole outside it it might [sys] right [usr] might be a camera job but the the problem we're having is two en suites upstairs she was showing one morning and somebody was in the shower next door and the water from the shower next door gurgling up in hers it's [sys] ok [usr] all piped internally in the house the the soil sack comes down [sys] ok [usr] in the corner of the kitchen and then goes out where it goes out there's no manhole the there's only the one the [sys] right [usr] only [sys] ok [usr] one man hole that i can see is down there's two down near the septic tank it might be a camera job i'm not too sure [sys] right when you say it might be a camera job are you looking to cctv survey or do you do you want your camera used to assist them [usr] i think [sys] with the job [usr] they might need to do it for well maybe if they could get it first i don't know you maybe know about yourself if it was get it first i might [sys] ok [usr] relieve it but [sys] see [usr] if it doesn't then i don't know [sys] i'll give you your options if it's an internal soil stack it's gonna need two [usr] right [sys] people and it's gonna need the toilet removed the further upstream toilet [usr] ok [sys] removed prior to [usr] right [sys] our visit for us to be able to jet down the internal [usr] right [sys] soil pipe we aren't able to we aren't able to jet down the internal soil pipe or up it rather from [usr] right [sys] the outside because you can't see where [usr] no [sys] you where [usr] there's [sys] you're feeding [usr] no [sys] into [usr] there's [sys] because [usr] no [sys] it runs in [usr] there's [sys] blind [usr] no manhole to tell you where you're going [sys] the the the furthest upstream toilet would need removed and then two men to come and jet down and you can get the camera as well now the survey is £50 above it's 195 for [usr] ok [sys] two men and if you wanted a full camera survey it's £50 [usr] ok [sys] above that [usr] that's ok it has to be done the the the the this is she's an elderly woman and she was up with it she has [sys] no worries are you wanting a full camera survey i'll give you your options the dates the nearest time i can get two men now they will have a camera to help them with the job but it wouldn't be the full recording for a full survey is tomorrow morning first thing at [usr] ok [sys] about half eight if you're wanting a survey it would be thursday [usr] no just go for one for tomorrow morning where they can just the assessing [sys] ok [usr] that [sys] now just sorry to sorry [usr] that's [sys] to interrupt [usr] what [sys] you sir just to make you just to make you aware if you go tomorrow with the 195 and then you phone us back whether it be even on the same day and want the survey it's not £50 for us to return you have to pay this for 245 [usr] right [sys] again [usr] well listen can [sys] all [usr] you [sys] right [usr] give me two seconds and then i'll ring you straight back and i'll talk to talk to my boss [sys] yes [usr] right [sys] go ahead [usr] i'll [sys] go [usr] ring [sys] ahead [usr] you back in two minutes here alright [sys] no problem now that's for up to an hour and nine times out of 10 it completely [usr] right [sys] within the [usr] ok [sys] hour if it goes over the r it's £55 [usr] no [sys] per half [usr] no [sys] hour [usr] problem [sys] ok [usr] that'll leave you i'll talk to you shortly [sys] thank [usr] i'll [sys] you [usr] see you bye [sys] bye [usr] bye [sys] bye [usr] bye [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality purposes hi you're speaking to [pii] can i help [usr] hi mate i've got a problem with my drain outside it's just with all this all this rain that's happening at the moment it's just it's not draining i think there's there's gotta be some blockage down there i'm just wondering [sys] sure [usr] well if i try and get some quote i guess [sys] and this is in your own premises is it [usr] yes it is it's some i've got a little outdoor courtyard and it's just just a drain that just is on the ground there and but it's just got the the the little courtyard is just one big puddle because it's not draining down [sys] ok the inspection call out themselves are free the guys can come and check and [usr] right [sys] then if it is just the blockage and the price starts at 180 including va t [usr] 180 in including va t and and and then how how does the price structure work if it turns out to be something more [sys] that's part of the reason why they do the free call out just they can come out confirm what the problem is confirm the price with you and make sure you're happy and then just obviously get on with it [usr] right ok it would be 1180 to to if if they were gonna just unlock it essentially that is that what you're saying ok mate what's the best way to proceed if i do want to i'm just i i've got to check with my the guy who lives upstairs but how how best to proceed [sys] just obviously call us back you can call us at any time or you can obviously make a booking on the internet [usr] ok mate cool thanks thanks [sys] all [usr] for your help [sys] right [usr] appreciate it all [sys] no [usr] right [sys] problem [usr] cheers bye [sys] all right cheers [usr] bye [sys] bye see you bye [usr] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] great [sys] we record calls for quality and training purposes good evening how can i help [usr] hello my er my sister's got a a drain blockage outside her door i just wondered what it would be to get a quote to get for someone to go and unblock it for her [sys] right is it the the drain which is blocked outside is it overflowing any sewage coming out [usr] i don't believe it's overflowing it's just not taking it you there's nothing coming out of it if you see what i mean [sys] ok how many toilets do you have in the house [usr] in that house two toilets [sys] are they both toilets are working in [usr] sorry [sys] are the toilets are working can they can they use the toilets [usr] i don't know sorry she hasn't told me that babe can you just mute that please [sys] if you can just find out and give us a ring we need to know that would you to book if it's the toilet if they can use the toilet facility then i can book an appointment as a normal appointment if they don't have a toilet and if they want to book an emergency appointment i can book an emergency [usr] no [sys] appointment [usr] just do it for tomorrow there's not it's not an emergency [sys] ok that's fine have they got british gas plumbing and drainage cover [usr] i doubt it [sys] ok is it a residential or commercial property [usr] residential [sys] can i just start taking the post code [usr] you can sorry i'm just gonna bring it up cos i can't remember sorry that just one sec i've got it written down it's [pii] [sys] [pii] for november 8 [usr] [pii] hotel tango [sys] the hotel tango thank you i sorry we are not taking any bookings in your area at the moment [usr] ok why is that [sys] but because of availability of the engineers engineers are they are fully booked at the moment we are not taking any further bookings in your work unfortunately [usr] do anyone that i can ring then [sys] unfortunately no you can check on google [usr] ok [sys] whatever [usr] all [sys] the local [usr] thanks [sys] company [usr] bye [sys] thank you | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen [usr] ok [sys] to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi how are you today [usr] hello [sys] no [usr] can you hear me [sys] can you hear me [usr] got you i'm trying trying to get a i've got a blocked kitchen sink and i'm trying to see if i can get someone out to er unblock it [sys] can i take your postcode please [usr] [pii] [pii] [sys] a lj was that [usr] [pii] [sys] right ok i'm gonna have to pass you over to your local office to get that booked in is that ok [usr] fine [sys] no worries i'll transfer you over now [usr] thank you [sys] have a nice day bye bye dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would good morning [usr] you're right i was hoping you can you can get someone out to help unblock a drain [sys] do you have a postcode for me [usr] i do [pii] [sys] [pii] [usr] [pii] [sys] [pii] have we been to the property before [usr] say that again [sys] have we been to the property before do [usr] er you might have done quite a few years ago maybe [sys] ok that's no worries is it yourself that's paying the bill for your own property perfect let me just grab some details from you it's [pii] what was the first line of the address [usr] [pii] [sys] [pii] perfect and your best contact name and number please [usr] it's [pii] and the number is the one that i called you on [pii] [pii] [sys] [pii] and what was happening at the property again [usr] say [sys] what [usr] that again [sys] was happening [usr] sorry [sys] at the property [usr] i've got a er blocked kitchen thing [sys] ok perfect just to make you aware of the pricing it is a flat rate of 100 and £80 including va and its payment on completion to the engineer by card [usr] yep [sys] perfect i'm just gonna find out from my colleague when's the next best availability bear with me a moment [usr] ok thanks [sys] hello thank you for holding the next best availability [usr] that's [sys] now [usr] all [sys] is tomorrow for yourself [usr] ok [sys] it [usr] any [sys] will [usr] idea [sys] be an all [usr] what [sys] day [usr] time [sys] appointment anytime between 8 a.m. and 6 p.m. but we do call in the morning with a rough eta [usr] right ok [sys] perfect [usr] fine [sys] i'll get [usr] cool [sys] this all booked in for you no worries [usr] ok [sys] take [usr] thanks [sys] care [usr] a lot [sys] bye bye [usr] see you then bye bye | 7Quote
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[sys] thank you for calling dino rod partners with bush gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] hm [sys] did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help morning through to speaking to how can i help [usr] hello there i've got a contract with british gas i don't know if i've pressed the right number i've got two tabs that are really really difficult [sys] ok [usr] to turn off now [sys] right ok [usr] on the [sys] you've not you if you have come straight through to dine and you'd need to raise it with british gas but hold the line i'll get you through to someone who can book it anyway [usr] all right thank you [sys] no i won't be sick no [usr] right [sys] worries [usr] ok i be to clean i [sys] thanks for protecting [usr] ok [sys] your home with british gas our [usr] ok [sys] nationwide team of [usr] to [sys] expert [usr] get your [sys] engineers are always [usr] ok [sys] on hand to help and we're here whenever you need us morning you're through to home care you're speaking to [pii] [usr] hi got two taps a hot tap and a cold tap on the same sink that i really can't turn off it i don't use them now i wonder if someone can come out and have a look at them please [sys] can [usr] that the [sys] i have [usr] beach [sys] your post code please [usr] [pii] [sys] [pii] [usr] [pii] [sys] and your house and [usr] right [sys] your house number [usr] [pii] [sys] [pii] amazing thank you much are they stuck open [usr] you can know well it it they need to be shut off quite to you have to turn quite hard to turn them off that means i mean i've got a bit of arthritis it's difficult for me to turn them back on again [sys] i guess they're just [usr] i i [sys] really [usr] just don't [sys] really [usr] use [sys] stuff [usr] them i just don't use them [sys] that makes sense to me 37 quid billion let's get in here and get you a plummer [usr] please i don't i don't i hope i'm hoping it just needs they need new washes but i don't know [sys] i mean they might just be seized or something i [usr] i don't i don't know i don't know they're the ones that i use the most i suppose it's the usage of them [sys] it's very hard to find right let's see what we've got i can send someone over this afternoon [usr] right i'm having a covid jab what time this afternoon would it be [sys] it's between one and six i mean if you can wait i've got tomorrow morning as well [usr] going out i could do tomorrow afternoon [sys] that's fine [usr] but [sys] i've got that [usr] no but no no if it's between one and six i can't what about next next week sorry next week i haven't [sys] sure [usr] got [sys] next [usr] anything [sys] week [usr] on [sys] next week i've got morning or afternoon on any day [usr] you got monday [sys] monday morning monday afternoon [usr] monday afternoon please [sys] fuck and you'll be all right until next week because i've got wednesday thursday friday as well [usr] i've got i've got i've got another thing that i can use but [sys] ok [usr] it's the one i use mainly it's a bit of a nuisance more than anything else but i would it sorted out because [sys] ok [usr] just disrupt everything with other people and that [sys] i know [usr] [pii] between one and six [sys] on monday the 16th [usr] that's lovely that's brilliant thank you very much [sys] and no bother at all [usr] ok will someone let me know if they're not gonna turn up cos [sys] absolutely if [usr] i have [sys] you have [usr] had [sys] to [usr] a bit of that with [pii] in [sys] have [usr] the past [sys] you man [usr] but to be honest the last time was brilliant but and no no problem as some guy that's fixed cracked thing in my sink where the water runs down it was cracked and he fixed that cos it was leaking through and there was no problem he turned up and everything but i just just want to be told if they're not gonna turn up i'm not just sitting around waiting for him [sys] i know that makes sense to me i mean we've gave them plenty plenty of noise and to be honest they both seem too busy i i don't understand why they why they wouldn't turn up because there's plenty of availability for them as well [usr] well i mean this this was a while ago cos i don't i try not to call you up every 10 seconds but it happened it happened two or three times on the truck [sys] did it [usr] i'll just say it just in case to let that just on a little call just to say right they can't make it today or it's gonna be late [sys] -huh [usr] i don't mind i don't mind as long as i know [sys] just don't leave you hanging that makes sense that's fine i'll put that [usr] all [sys] on there [usr] right [sys] just [usr] thank [sys] as [usr] you very [sys] a special [usr] much all [sys] instruction [usr] right [sys] they know [usr] appreciate that [sys] don't bother [usr] ok alright then [sys] right well you [usr] ok [sys] have a lovely [usr] well that [sys] day today this person and [usr] nice and cherry from aren't you [sys] i know it well it doesn't feel a monday though i was working yesterday as well maybe that's what it is [usr] the ok well you have a nice day well you've cheered me up [sys] good [usr] that's good as well [sys] i'm good [usr] ok you take care [sys] thank you bye just now and good luck with your covid [pii] [usr] thanks i'll probably get covid straight after my lap that's that's i'm usually ill the next day i have to take but i'm due to go out tomorrow with my mate [sys] i see [usr] i'm just gonna make sure fight it fight [sys] you [usr] it [sys] don't have time to be out there are some [usr] all right then well you take care and i'll i'll hopefully speak to you again at some time in the distant future though [sys] hopefully [usr] ok then [sys] bye [usr] bye bye [sys] just now [usr] ok bye take [sys] bye [usr] care bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage [usr] ok [sys] problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] what do you think it is drainage no [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two [usr] must be plumbing [sys] or if you have an existing home did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] absolutely super [sys] we record calls for quality and training purposes [usr] not only will i have to use your mum's name and i've i've got to do an impression of her [pii] [sys] dino is one of the uk's [usr] well [sys] leading [usr] that's a horrible [sys] plumbing and [usr] noise [sys] drain [usr] isn't [sys] services [usr] it [sys] from blocked drains to burst pipes and busted boilers we're here to help [usr] to buy a new house thanks you [sys] our [usr] that [sys] local teams of expert engineers [usr] but [sys] are available across the [pii] 24 7 365 days a year [usr] she a big yes it wouldn't it wouldn't take long at all what no i know but i but i ok [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job [usr] that [sys] done [usr] sorry they're completely rotten i found them down the back of the they were tucked in the corner ohh are you [sys] it's really easy to book appointments online just visit dino dot com dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] what time will you be back there i'll be in bed won't i no singing as you come in please help for that are you going out after you finish work you have an alcohol have you done that on purpose then would you just er just to make [sys] it's [usr] yourself [sys] really [usr] feel better [sys] easy to book appointments online just visit dino dot com [usr] you don't realize how much it affects you do you you just think well ii i hit a wall i'm not ok i drink loads but it's when i was at uni i was really looking after myself and i felt really good about it and then i moved home and i was in the pub and it was really nice to see everyone again and i was just socializing a lot and finishing my degree but after that and then i just was i feel horrible i horrible about myself i just well done i'm drinking [sys] dino [usr] but [sys] is one of the uk's [usr] after [sys] leading [usr] that [sys] plumbing [usr] remember [sys] and drain servers from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] bye bye see you tomorrow hang on hang on hang on hang on where do i i but all that's gonna happen is how [sys] whatever [usr] is how [sys] the problem [usr] is that [sys] we'll send an expert [usr] hm [sys] dino engineer to your home good afternoon you're speaking to [pii] at dino [usr] ok i one and walk on your post again [sys] hello [usr] i'll do the i've done tomorrow tomorrow | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning how can i help [usr] hi there my toilet is blocked and i wondered how much it would cost to have somebody come out and unblock it [sys] no problem sir monday to friday 8 to 6 p.m. the cost inclusive of call out is 170 [usr] 100 and £70 think [sys] the full on blockage for you and it's inclusive of va t as well [usr] ok right that's good to know i'm gonna phone around a few places and and see where i get [sys] no [usr] to [sys] problem [usr] thank you very much [sys] no problem [usr] bye [sys] take [usr] bye [sys] care bye | 7Quote
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[sys] hello [pii] [usr] hi my name is i'm calling from building and maintenance services [sys] hello [usr] i'm inquiring about a call out that was placed for yourself yesterday for [sys] right bear with me [usr] urgent [sys] let's have a look [usr] attention but this [sys] right ok what can do what the postcode is please [usr] of the site in question yes it's [pii] [pii] [sys] [pii] let me have a look for you right let me just have a look for you right ok do who you put the job on with [usr] it was initially placed with one of our contacts this was then sent over to your office and [sys] right [usr] i haven't [sys] let [usr] got a [sys] me [usr] contact for this [sys] right ok because i have got no job for you at all for then the last time is it hams hall national distribution [usr] yes [sys] the last time we came out to you i've got a job in 2022 we've got no job at all [usr] ok [sys] it's come over to us i'm just wondering whether they've gone through to a call center or if it was emailed over [usr] it was emailed over by one of your contacts at rod by [sys] right [usr] one of your colleagues [sys] ok they should have put a job on for you was it was it for a blockage was it [usr] it was for a blockage for initially for two urinals this has now spread to the entire first floor it needs [sys] no i've got [usr] urgent [sys] absolutely nothing for you they've sent us absolutely nothing over are you are you aaa key account with have you got a nationwide care camp thing [usr] bear with [sys] or [usr] me [sys] are you just as a domestic on demand because some of you rang through i'm just trying to fathom out what they've done with it you see [usr] for unfortunately not no but we've had [sys] no ok you're you're just a normal customer that's just rang up to book in a job [usr] yes [sys] for a blockage i'm just trying to fathom out if it's gone through to an account or something that i they've they've put you i've got nothing at all for for you that's come through to the office from from any of our call [usr] right [sys] centers [usr] ok [sys] or handlers [usr] can this be raised for urgent attention please because it was booked yesterday i've gone through three different phone calls two different numbers and i've had the phone put down on me [sys] right the best thing for me to do is give you a direct number for us that you can phone us next time i don't know if you've gone through to a call center because there's not even any job on here i can't even check who's who's took the call to be [usr] ok [sys] honest on here i'll give you the i'll give you our number as well if you get stuck again if you just ring us and you we can put the job on from here if you're only on demand and you've got no account with us you say [usr] perfect [sys] it's [pii] [usr] yep [sys] [pii] [usr] yep [sys] [pii] [usr] that was the number i tried initially and it was to i was told that it's busy [sys] right now when the only thing i can think of it is what what time did you put it on would it be after six cos after [usr] no [sys] six we close it goes through to a national call center that [usr] i found [sys] strange [usr] out about three minutes ago [sys] that is ohh do why because our systems were down [usr] right [sys] our systems have just the phones have just come back on that's that's why you couldn't get through to the local office but if if the the job's been put on from it gone through to a call center it should have come through to us which is strange but never mind right it's national distribution that i've got this is what i'm just reading off an old job b 46 1 g a [usr] yep [sys] is that right and i've got somebody called a v on the last [usr] yes [sys] job [usr] perfect [sys] right ok and i've got a mobile number ending in [pii] is that right [usr] yes [sys] right ok and can you remember the prices because it would be payment on completion [usr] can the prices be sent to us because these are one of our clients [sys] right [usr] they won't [sys] ok [usr] be charged directly [sys] right ok if it is a client of yours and you're acting on behalf of them because you won't be on site for the payment we would need to take a payment of an hour up front and then that that would be emailed over to you they don't know the costings [usr] yes please it was initially sent over on a po but this hasn't this wasn't picked up [sys] right on here let me just have a look on the right ok because we we haven't got you as having an account with us you see we've got you on the last job as a payment on site 30 minutes after and on you haven't used us since you've only used us twice the last time was in november 2022 and it was payment on completion on site there's no account for b ms building set up with our company [usr] we've used you multiple times but fairly recently [sys] i've [usr] as [sys] got [usr] well [sys] hm was that with a different franchise [usr] it would [sys] see [usr] have been [sys] i've [usr] it was still with but not with that same company but [sys] you see we're we're all different franchises we're all privately owned you see [usr] right ok [sys] you might have a an account with say a another franchise in in [pii] but we're the [pii] and [pii] there's no account set up we would need a card payment before you went out for the first hour which would be emailed directly over to you then [usr] ok [sys] i don't know i don't know what if you if you want to pay we can go out today but we would need to take a payment it's just the process unfortunately [usr] of course and let me [sys] it would [usr] get [sys] we would have [usr] this [sys] to take the first payment of 100 and £80 from you [usr] ok that's [sys] by [usr] completely [sys] card [usr] fine [sys] is that ok right and if there is any any issues and it goes over the hour then we would have to contact you for a further card payment and you'll be sent the receipt out is that all right [usr] of course that's completely [sys] right [usr] fine [sys] ok not a problem i've got all your details telephone number it's your is it all on the first floor did you say [usr] first and ground [sys] right first and grande [usr] because [sys] the [usr] this was [sys] rhinos [usr] originally raised as two rhinos and now it's spread to both floors [sys] right it it'd probably be worth finding out who put the job on to where it went to you see because because they haven't put one on i can't see if it's gone through to a national call center but you're probably better off to to give us a call directly at first you around on the floor right bear with me one moment i'm just gonna get somebody to take the payment ok [usr] ok thank you gonna have to pay [sys] we [usr] on [sys] are [usr] card [sys] sorry [usr] now [sys] to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thanks hello i'm just gonna put you through ok it won't be a moment [usr] perfect thank you very much [sys] thank you hello [usr] hi my name is [pii] i'm calling from building and maintenance services [sys] hi yes this is it a payment of 100 and £80 [usr] of course that's completely fine [sys] ok perfect can i get the long card number when you're ready please [usr] yes [pii] [pii] [pii] [pii] [sys] thank you and can i get the expiry date please [usr] [pii] [sys] and security code please [usr] [pii] [sys] thank you no perfect that's all gone through do you need a receipt email it over [usr] please yes [sys] what's the best email address please [usr] [pii] [pii] [pii] [sys] sorry [pii] [usr] yes [pii] [sys] ok [usr] [pii] [sys] it's not you [usr] [pii] [sys] ok no worries i'll get that sent over [usr] perfect can i just [sys] ok [usr] take [sys] sorry [usr] can [sys] carry [usr] i [sys] on [usr] just take the your colleague that i spoke to previously their name [sys] it was it was [pii] you were speaking with [usr] to me perfect [sys] she said somebody [usr] thanks [sys] be it out as quick as they can [usr] perfect thank you very much [sys] ok then thank you bye [usr] take care bye | 7Quote
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[sys] thank you for calling dino rod partnered with dish gs please answer the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks at dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record rules for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to [pii] my name's [pii] how can i help you today [usr] hi [pii] my name's [pii] i was looking for me in my numbers for dina rod cos we have a key account for first port i couldn't find it i just got this one off google do you have a different department for key accounts first port or [sys] we do have a different department but when it comes to contacting via phone it just comes through to the on demand team and then we [usr] right [sys] can help hopefully [usr] i've got i've got one on my site and obviously we're a first port site and i said to the resident we can come and see you blah blah blah in a couple of days he went no i said well i can ask [pii] to come as soon as possible it's in surely and there's sewage backing up to a shower but recently we'd had a look in the drain outside and it seemed to be flowing freely [sys] right [usr] and it's c [sys] we [usr] do [sys] can [usr] where [pii] is in [pii] probably [sys] and hm it's [usr] it's probably [sys] not that far from [pii] [usr] no [pii] or darwin blackburn you've got one that we've before [sys] that's no problem could i have the postcode of the property please [usr] well there was more gonna say if i could phone her back and and warn her that obviously if it turns out to be outside rather than inside you know there will be a charge et cetera and i know we have you pay a call out charge plus what the job takes [sys] yes [usr] and i just was gonna say could you think you you'd be there today w if if ip if i booked it soon [sys] i mean if you put it through as a four hour sl a because you're saying there's sewage overflowing we would class that as an emergency that would get put through as a four hour sl a if you put [usr] right [sys] that [usr] ok [sys] on the email when you send the job over four hour sl a [usr] right i'll just get you that postcode then one sec pr seven qaw [sys] sorry i missed the number then [usr] number two [sys] echo whiskey [usr] bravo whiskey [sys] i do apologize bravo whiskey thank you brave [usr] and it's number three [sys] number three i'll just see right we've not been to this property before [usr] ok [sys] would you me to try and book that in now for you or while you're on the phone [usr] let's see if we can get something going today for her [sys] do [usr] and [sys] you have a purchase order or work order number [usr] no i'd have to raise that my best phoning back with what do you want me to raise it for initially [sys] it would be for hm it would be to unblock drain because you've got sewage overflowing that would be the that would be the best course of action to be quite honest if you put it if you book if you raise it for the job of unblocking a sewage drain [usr] unblocking sewage dream [sys] because that's what would cause sewage to overflow is that the sewage drain is blocked and it's obviously backing up and causing the sewage to overflow obviously if it's not that then the engineer would put a report on afterwards explaining what it is if anything at all [usr] how much would you me to [sys] i'm [usr] to [sys] afraid [usr] the for [sys] i don't know what the pricing would be i don't normally do pricing for key accounts my to be quite honest my advice would be to put it through as a quote first of all if you email quote to for a quote to key accounts at gas.co.uk they'll receive that shortly they'll send the quote back over to you and then once that's done you can accept the quote and then they'll raise the job and get somebody out this afternoon [usr] key accounts at british gas [sys] dot co.uk it's a quote a quote request explain the sit to explain what needs to be done [usr] the accounts at british gas.co.uk [sys] that's correct and it's a quote request if you send [usr] then that'll tell me how much [sys] they'll [usr] the razor [sys] that [usr] pay [sys] they'll [usr] out for [sys] tell you how much to raise the po for and then once you've done that then you re re email key accounts with the site information site contact details a description of the issue again and then a four hour sl a once the quote has been and with the purchase order number which will then have your quote acceptance on it that'll be right ok we'll have the we'll have that done this is the reference the purchase order or work order number and they'll book that two minutes after they've received the email they'll get that booked four hours later job's done [usr] all right get on with that thanks [sys] no problem i hope everything gets sorted and please have a lovely evening [usr] all right thank you [sys] take [usr] bye [sys] care now bye bye [usr] ok | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to speaking how can i help [usr] hello there hi i wish you can help me i don't know if you you guys will be able to but i've got at my property in [pii] i've got a waste water pump that's located in my driveway that puts the waste up to the main through the main pipes at the top of the bro road [sys] ok [usr] it looks it looks it's it's tripped and my son has just had a look at it for me and said it looks it's backing up i think it's got a blockage in it is that the thing you'd be able to help me with [sys] ok is it just a normal drainage system you're on [usr] well the drake the stuff comes from the house to the pump and then because we've got a really long driveway the pump it's a manhole cover with a deep well the pipes all go into that and then what it does is it pushes it up to the the main road but it's tripped he's just had a look and said it looks it's all backed up it looks it there's a there's something blocking it it's tripped out [sys] right you're probably better off speaking to the local office to be honest with you what's the post code [usr] [pii] kilo 40 four alpha foxtrot [sys] i'll put you through to them because i don't want to send somebody out and then find out that they [usr] no [sys] can't deal [usr] that's [sys] with [usr] fine [sys] that [usr] ok thank you [sys] i'll put you through if you just bear with me [usr] no problem [sys] to dino east midlands please note all calls are recorded for quality [usr] at my house [sys] and training [usr] my [sys] purposes [usr] pump my water pump [sys] in order to help us direct your call [usr] in my home [sys] please [usr] in [pii] [sys] listen [usr] it's [sys] carefully [usr] broken [sys] to the following options if [usr] the [sys] you [usr] when [sys] have a drainage [usr] you flush the toilet [sys] issue [usr] it's [sys] including [usr] all stuff it's [sys] blockages [usr] not [sys] cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would good afternoon down road [usr] hello hi there a colleague of yours i think in your central line has just put me through to you guys because i've got a question and she's not sure if it's you that will be able to help me or not [sys] ok [usr] i've got in at my house in [pii] i've got a waste water pump that's located in my driveway that pushes all the waste up to the main main bro [pii] and it's tripped at the moment and my son has just lifted the manhole cover and had a look and said it looks it's backing up that it looks there's a blockage i didn't know if it's would be able to help me with that or if it's someone else i need to be speaking to [sys] 20 ok and what was it you said the waste water is it the waste [usr] i've [sys] water [usr] got [sys] pump [usr] a i've got a water pump it takes the was the [sys] it's [usr] waste from the house goes to this pump and then the pump is meant to push it up to the main pipes on the road but it's tripped and it it keeps tripping and he said it looks it's blocked i think there's something down [sys] ok [usr] there that's blocking it [sys] ok and none [usr] it won't [sys] of your neighbors are [usr] it [sys] affected [usr] it won't run [sys] at all it's all [usr] you [sys] right [usr] what lovely sorry [sys] no no that's ok and none of your neighbors are affected at all that you're aware of it's just your own [usr] no [sys] property [usr] it's only my property that has this pump it's because [sys] ok [usr] i'm down a very long driveway i'm down the bottom of the the drive we had to have this pump when we when the house was built it's only me that's got that the the rest of the houses at the top just work off the main pipe and the main you [sys] right [usr] know it's only me that's got the pump [sys] ok no that is fine let me speak with my manager and see if this is something we can do for you you [usr] all [sys] have to [usr] right [sys] hold [usr] thank [sys] for a moment [usr] you thanks [sys] that's ok bear with me a moment [usr] and [sys] hello i'm just gonna pass [usr] hello [sys] you through to my manager just [usr] ok [sys] he can [usr] thanks [sys] see if there's something we can do [usr] thank you [sys] good afternoon you're speaking to [pii] at [usr] hi [pii] it's a bit of a tricky one i was just explaining to your colleague there i've got a ward a waste pump that's located at my property that's on the driveway [sys] hm [usr] i live down the bottom of a long driveway on the off the bottom road and it's [sys] ok [usr] obviously an electric pump and what's happened is it tripped and my son who's at home i'm away at the moment but my son's lifted the manhole cover and said it looks it's backing up he thinks there's something there's a blockage which is why the actual electric system of the pump is tripping cos it can't push it through because there's some things i didn't know if it was dino rod problem that can help me with [sys] right [usr] or if it's if i need to look somewhere else [sys] bye ok well pumps themselves we wouldn't touch we wouldn't touch anything electric if [usr] no [sys] it is [usr] that's [sys] because [usr] fine [sys] there's a blockage in a pipe if we've got access to the pipe on paper there's no reason we couldn't unblock it [usr] ok [sys] i say we wouldn't touch the pump we wouldn't touch [usr] no [sys] anything [usr] that's [sys] electric [usr] ok [sys] i'm [usr] what [sys] happy [usr] are your [sys] to send [usr] [pii] what [sys] somebody [usr] are your [sys] out [usr] what are your because i have got a company that i've had before but they they they're [sys] hm [usr] pump based whereas i think this is probably just i think it's probably something stupid a wet wipe or something that is just backed [sys] ok [usr] it up what are your call out fees and what what do you charge i'm just gonna work out whether [sys] is [usr] it's worth [sys] it [usr] me going through you or going to the pump people really [sys] no problems is it a domestic property [usr] yes it is [sys] just in house we got a fixed price of 100 and £70 [usr] right and what do that's a call out fee and then is do you charge per [sys] no [usr] what [sys] that's [usr] what [sys] just [usr] does that [sys] a no just a fixed price that's just a fixed price to restore flow to the drain [usr] ok [sys] we need to [usr] dokey i'll tell you what i'll do then that's great thank you for your help i'll have a chat with my hubby when he gets in from work and we'll [sys] no [usr] have [sys] problems [usr] a think about the best way forward but at least i know that i've got an option there that's really helpful thanks for your help [sys] no problem take care [usr] all right take care thank you [sys] bye bye bye [usr] bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote hi you're speaking to [pii] at daniel can i help [usr] hello [sys] are you all right [usr] hi there sorry it's because it's been on hold for a while i'm with british gas home care now i just wanted to it on their site it just says to call through to you for a problem is that right [sys] no it's completely the reverse obviously because you have the contract with them it is them that you need to speak to and then they send the details and the work to the local office [usr] where did [sys] i don't [usr] that [sys] suppose [usr] because it's on cos [sys] i [usr] says when you want to book in it's got british gas on your thing i went on to british gas home care logged in and it says if you've got a plumbing thing call this number [sys] is that on the blue website or the orange one [usr] it's on the blue but [sys] right [usr] when [sys] that [usr] i click cos it says plumbing repairs it then goes through to your website [sys] i don't suppose you've still got the page open have you [usr] i have [sys] can i set the website address [usr] what you mean of british gas ok hold on let me go back if i go back cos it's taking right if i what do you want me to do a screenshot [sys] yes [usr] mind you what and sent to you [sys] if you don't mind because obviously just to well what [usr] i i'll send you a screenshot [sys] what we call is it make it the journey better for the customers because obviously we don't want to have people wasting their time on hold trying to speak to me to go unfortunately you're gonna have to go and speak to home care [usr] it's ridiculous innit let me send it to [sys] can i [usr] you what's your email address [sys] it's [pii] [pii] [pii] [pii] [usr] [pii] [sys] [pii] no sorry [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] at british gas [usr] you are british gas [sys] i said it's really complicated dino's parent company is british gas [usr] don't worry go then [sys] dot [usr] british [sys] co.uk [usr] g sorry what's the rest of it co.uk and i'll just send you a screenshot also as well what i wanted to ask i know it's a bloody long shot but my toilet seat is broken can't i can't seem to get it fixed do you i mean do they cover that [sys] as [usr] british gas [sys] part of your it [usr] do [sys] would [usr] i [sys] be a plumber [usr] a plumber [sys] but i'm not sure i do have the british gas or booklet where they say what's covered and not covered under your policy let me see what's covered and not covered thank [usr] i've [sys] you [usr] just sent that to you [pii] that was their website and i clicked on that link it's where it says book a repair i don't [sys] no [usr] know if it come from you haven't got an [sys] which [usr] h [sys] is [usr] in [sys] really [usr] [pii] [sys] annoying [usr] have [sys] as [usr] you [sys] well because there is a british gas engineer that does [usr] no [sys] and he keeps on getting invited to all my meetings and he gets really annoyed [usr] all right that sorry i've sent you a screenshot but that is british gasses website and when i said i need to book a plumbing repair it says book [sys] brilliant [usr] your repair at dino.com [sys] i said really doesn't help the customer because obviously has nothing [usr] have you [sys] come [usr] got [sys] through [usr] that through [sys] yet [usr] can you see from [pii] a market location [sys] can i take your email address [usr] [pii] [sys] 00 [usr] maybe [sys] no [usr] it's gone into your junk [sys] market [usr] folder [sys] location sorry [pii] [usr] yours is [pii] [pii] [sys] dino's parent company is british gas even though i work in dino my email address is british gas i said really complicated [usr] right ok well what i did you see because i'm still hanging on i've been hanging on for 20 minutes you can hear my other phone going i thought let me just go online and see if i can book it and that's what i did and it just said book your dino.com on british gas website clicked on that and it said call this number i thought great are you checking about the toilet seat [sys] it [usr] cos i don't know what to do [sys] is one of that i mean obviously you're free to go and source your own and then the local office would do the job but it would be an on-demand job the guys would come out normally of course they they call out an inspection you say it's free and then the engineers would give you an idea of what the price is to fit it unfortunately it wouldn't be covered as part [usr] right [sys] of the [usr] i'd [sys] policy [usr] have to pay [sys] i'm afraid there we go right [usr] isn't it [sys] and from there you click book your repair at dao.com right i'll obviously forward that on to our it team saying do it's not the greatest because that needs to be fixed because people are obviously been directed down the wrong way but in terms of your toilet seat it depends it depended on how sorry go on [usr] right yes can i put [sys] the [usr] that [sys] actual [usr] got [sys] mechanism [usr] a link can i put that my flash won't work [sys] the mechanism itself when you press the button it doesn't work [usr] sorry well no it does but i'm saying can't i put [sys] well [usr] that sorry i probably shouldn't ask you that and [sys] i mean [usr] then [sys] obviously [usr] i thought they'll [sys] that [usr] come [sys] would [usr] out and might [sys] send [usr] be able [sys] the plumbers [usr] to fix [sys] out [usr] my toilet seat [sys] right because obviously you have to make sure that the job goes the right way [usr] do what i've never used you guys ever i pay all this money all the time i've been there about 15 years with you and i think god [sys] can [usr] one [sys] i take [usr] little [sys] the postcode [usr] thing that [sys] where [usr] i need [sys] you are [usr] do how you think to yourself it's [pii] dd delta [pii] [sys] right [usr] [pii] [sys] what [usr] [pii] [sys] i'll do is i'll text or text or email you the number for the local plumbers that cover your area and they can then just give you a price over the phone to come and fix it but depending on how competent you are with a screwdriver and everything changing the soil seat isn't that complicated [usr] it's not it's what it is it's a built in unit you [sys] right [usr] know with a sink and a built in unit and the toilet's attached to the unit i haven't got a bloody clue [sys] right the fixins [usr] and also it might need a new toilet seat might the toilet seat's not broken it's just the the connection [sys] right [usr] it [sys] i've [usr] obviously [sys] just [usr] needs [sys] sent you [usr] new [sys] now [usr] fixings [sys] the number [usr] doesn't [sys] for the local [usr] it [sys] plumbers they they sign up they do work on behalf of british cross home care but they also do my on-demand work but as i said if you just give them it shouldn't be the call out itself it should still be [usr] but [sys] free [usr] i mean [sys] regardless [usr] am i gonna [sys] of who's [usr] to pay [sys] coming out [usr] a call [sys] as part [usr] out [sys] of dino [usr] and [sys] on [usr] all [sys] demand [usr] of that [sys] or as part of british grass home care dino do attend free of charge that they can well plumbers come out and quote because obviously they need to attend they can assess what the problem is and then go from there but if you just call the number i've just sent you they can then obviously make you a booking try and give you a convenient time and try and give you an idea before they do turn up of what the likely cost is i wa i'm not allowed to quote over the phone for plumbing work whereas obviously they can because it's them that are doing it if you want just an idea of how much i'll just text you that number now [usr] ok [sys] the [usr] have [sys] [pii] [usr] you emailed [sys] number [usr] me or [sys] is [usr] text [sys] the local [usr] me [sys] guys all right then [usr] ok [sys] all [usr] all [sys] right [usr] right [sys] no problem [usr] thanks [sys] all right well thanks for all that [usr] all right [sys] thanks [usr] thanks [sys] a lot [usr] [pii] thanks [pii] ok cheers bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes [usr] bye fuck me [sys] good morning welcome to british gas my name is [pii] how may i help [usr] good morning i think we've got a block outside somewhere if i explain what's happened would do you think from me explaining [sys] no i'm not i'm not playing now [usr] i what what do i do i've not been in this situation before [sys] do you have a home care with us do you or [usr] no [sys] you think it's a blockage in the street or [usr] i don't think it's in the street i think it must be i don't i don't i really don't know but it we we can't see a leak anywhere but the ki the kitchen's flooded i've just cleared it up when my husband had a shower upstairs there seems to be a block somewhere [sys] yes is it over flying on your psy or [usr] no it's in the i think it's in the house i can't see anything outside the house i don't even know where the drain cover is we've we've only been in a few weeks [sys] ok [usr] but the si the sinks were pr are pretty blocked they're draining very very slowly [sys] yes we do we do a fixed price block in day of 100 and £70 [usr] right ok [sys] i don't [usr] and you [sys] know [usr] can't [sys] availability i i don't know if i could book it in myself today but i can give you a number that you can phone it's probably best if you give a call back after eight and the number i can give you to the local office [usr] ok let me just grab a pen [sys] what's the post code of the area i can find out [usr] it's [pii] [pii] [sys] it would be one of that all the all the installation fee ok i'll be open from seven it'll be triple three [usr] yep [sys] 202 9513 [usr] [pii] [sys] but [usr] correct [sys] i probably might be best to wait till after eight o'clock when the local office is open they can see what the best availability is [usr] ok [sys] there's not [usr] i'll do [sys] gonna be any [usr] that [sys] yes [usr] all right thanks for your help [sys] ok [usr] ok thanks [sys] thanks thank [usr] ok [sys] you [usr] bye [sys] bye bye | 7Quote
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[usr] i couldn't find a cauliflower [sys] thank [usr] emoji [sys] you for calling dino rod [usr] i just had to do [sys] partners [usr] that [sys] with british gas [usr] we should do one of them [sys] please [usr] but [sys] listen to the options carefully [usr] 100% [sys] we can get you to the right [usr] brakes are [sys] team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold [usr] that's [sys] and your call will [usr] that's [sys] be transferred [usr] [pii] on the phone [sys] to a customer [usr] sorry [sys] service [usr] about sorry [sys] advisor [usr] about that [pii] really sorry about that no it was just [pii] [sys] we record calls [usr] i know [sys] for [usr] she's [sys] quality [usr] really unprofessional [sys] and training [usr] i know [sys] purposes [usr] that shit she's terrible i know it's i'll take her off the road for next week alright not a problem alright mate ok she's just really annoying to be honest er [sys] dino [usr] ohh [sys] is [usr] i [sys] one [usr] mean [sys] of [usr] if [sys] the uk's [usr] you want me to [sys] leading [usr] put a complaint [sys] plumbing [usr] in about [sys] and [usr] her [sys] drain [usr] i will [sys] services from [usr] that's fine [sys] blocked drains to burst pipes and busted boilers we're here to help [usr] you're gonna have to be on for half an hour what hello but the ladies' bogs are gone again ladies bogs are gonna go i'm on the phone to [pii] [sys] our local teams of expert engineers are available [usr] has she got [sys] across [usr] the high fives [sys] the [pii] 24 [usr] the high fives [sys] 7 365 [usr] no [sys] days [usr] in [sys] a year [usr] a minute ok we'll get you a juice get you a juice fast are you doing any good yes i don't look stress far cheers mate i hide it well but inside i'm i'm mad that i'm the best manager junk i don't tell me [sys] whatever the problem we'll send an expert dino engineer to your home [usr] she [sys] to provide [usr] does not [sys] a [usr] have [sys] free [usr] to look [sys] no [usr] you [sys] obligation quote [usr] you nah she's she's just smiled and it's you anywhere you want and anywhere apart from 40 cos we've we've got a seven on there ohh 47 please thank you nice one the box have gone again ohh wow is that your phone see that was [pii] [sys] dino offers a fast reliable [usr] little [sys] service [usr] mini [pii] [sys] you can trust [usr] mad [sys] with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just [usr] k [sys] visit dino dot com [usr] it's really easy to book appointments apparently she's saying but i've been on hold for five minutes the automated voice is going it's really easy to book appointments with us but the whole thing but [sys] dino is one of the uk's leading [usr] what [sys] plumbing and drain services from blocked [usr] exactly [sys] drains [usr] exactly [sys] to burst pipes and [usr] it's [sys] busted [usr] really [sys] boilers [usr] easy [sys] we're [usr] to book appointments [sys] here to [usr] with [sys] help [usr] [pii] is it cos i'm not finding any music i don't care you gotta get the i don't really care right here five you act the booking you probably could god country everyone ok i'll come and use your toilet you're gonna be the shuttle bus for customers toilet rooms you'll just be waiting outside in your car and they'll just jump in the back [sys] our local teams of expert engineers are available across [usr] er let [sys] the [pii] [usr] me see it [sys] 24 7 365 [usr] my god [sys] days a year [usr] a little why don't we do that let's do it why not we've got a toilet available but you can use a toilet [sys] hello my name's [pii] how can i help [usr] hello i'm calling from ego at the punch bowl we're a restaurant in [pii] er we have a blockage in our ladies' toilet again you're probably sick of the sound the sound of my voice to be honest cos i ring you about every week and [sys] what's [usr] honestly [sys] your postcode sir [usr] it's lima 29 seven whiskey alpha you are [sys] the punch bowl my goodness i've forgotten [usr] can you see the history now [sys] i can wow we ok fair enough let's have a look here then [usr] it's just the drink [sys] wow it was with you only a week ago [usr] honestly this this happens every single week and we're we're talking to our bosses to try and to try and just get the the root of the problem sorted but it's it's just taken a while to be honest i think they are in the process of doing it but until that's sorted this is just gonna keep happening [sys] right [usr] and again tonight we've got a we've got a blockage of the ladies' toilets i'm just wondering whether you can get someone out tonight to fix it for us [sys] let me get you through to the local office because they're the best ones to they'll be the best to get you an answer rapido [usr] ok ok thank you [sys] no worries boss three seconds here we go [usr] say it again sorry ok i see what integration [pii] when you're finished that you dropped the bill off at two she just asked me for it thank you [sys] [pii] is the uk s expert repair afternoon [pii] you're through to [pii] [usr] i see have a all the time | 7Quote
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[sys] this call may be monitored or recorded welcome to your local dino plumbing office your call is very important to us and is now being transferred to a service representative please note that in the interests of quality our calls are recorded [pii] speaking how can i help [usr] hello i had [pii] came yesterday to fix my dear what's it called the toilet er system which he did and then when i last night it was dripping from underneath the system i've made another appointment with through british gas because i couldn't do it through you apparently and they finally said they could get me er in tomorrow between eight and six and i was i was just wondering if you could do what happened last time because this is a recall it's not a new could you could you possibly ask the engineer if he can come in the morning [sys] and what's your post code [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] ok bear with me one second [usr] thank you [sys] hi sorry about the wait there obviously [usr] that's ok [sys] we're trying to get him there in the morning for you however we can't we can't confirm that at the moment because we don't know what route he's gonna take as of yet [usr] no i understand that but i i think this was the case last time but i was really happy that he he managed to do it but previously when it's a long time since i had anything done to any plumbing from you but previously they had they said they had to send the same person back if there was a if there was a a problem but this obviously isn't the case this time hello [sys] that that's [usr] sorry [sys] shouldn't be an issue at all [usr] will [sys] it [usr] it be [sys] is [usr] [pii] [sys] yes [usr] then tomorrow [sys] yes [usr] is it i mean i spoke to someone this morning and she to be honest she wasn't very helpful and and up to now i've had nothing but help from you and i think [pii] she was very helpful too and i tried to speak anyway that's the side of the point but i i it it it sounded complicated and you just made it quite easy it will be [pii] to come back and fix that that that's really [sys] yes [usr] how it should be isn't it ok well [sys] i am [usr] did you say you were [pii] ok [pii] well thank you [sys] right [usr] i'm really pleased thank you for your help he'll request that he [sys] yes [usr] can if he if it's possible otherwise i'll [sys] all [usr] wait [sys] right [usr] and see thank you much [sys] no worries at all all right cheers thanks bye [usr] thank you [sys] bye bye [usr] bye bye fine bye | 7Quote
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[sys] thank you for calling dino rod partners with british care please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help afternoon you through to speaking to how [usr] hello [sys] can [usr] there [sys] i help [usr] i have booked a someone to come round to unblock my sewage drain tomorrow morning [sys] great [usr] the only problem is i looked at the timing and it says between eight and one now i have to go out [sys] yes [usr] about 12 o'clock i was wondering what what the situation was as far as getting a early slot at all [sys] to be honest with you i couldn't say and the office the local office in the area are not open [usr] right [sys] right now what's your post code [usr] it's [pii] [sys] please two [pii] you're right to be honest your best staff they'll be open from eight in the morning you're best off speaking to them i mean i can leave a note here as early as possible but it doesn't really mean anything to be honest the engineer will do depending on what he's got logistically wise [usr] ok [sys] but what i can do have you have you got a pen handy i'll give you their direct [usr] yes [sys] number they'll be open from eight [usr] ok lovely [sys] well you're best off speaking to them directly to be honest they are on [pii] [pii] [usr] ok that's great all right otherwise i'll just cancel [sys] and [usr] it and and have them come on tuesday instead then [sys] well i mean you could i mean the engineer will i know you said you're going out at 12 i mean the engineer will ring you when he's on the route anyway if it does end up a engineer rings you at half 11 10 to 12 something that you could always say well just can you just reschedule it for the morning [usr] i mean [sys] tomorrow [usr] it's only i i've [sys] tuesday [usr] got to take my dad up to the hospital and it's not something that i can reschedule and i [sys] no no [usr] ii i didn't [sys] i get you as i say worst case worst case when the engineer rings you if there's not the time and don't allow it and you can always do it you get the office to do [usr] ok [sys] it anyway [usr] that's cool all right well thanks a lot then [sys] all [usr] cheers [sys] right mate [usr] bye bye [sys] no worries [usr] you [sys] you [usr] too [sys] take care bye bye now bye bye thank you bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year hello you're through to speaking how can i help [usr] hello hi my name's [pii] i'm just ringing enquiring for my mum and dad they live in ship near [sys] ok [usr] i just wondered i think they got their toilet blocked i just wondered how soon you could come out or what your fees are and all that thing [sys] ok is it for domestic property [usr] yes [sys] ok the rate today is 100 and £80 including the [usr] 100 and 80 is it and do you pay online or when they get there [sys] you [usr] or [sys] can pay by card the engineer [usr] that's your card all right it's 100 and 80 you'll sort it out no matter what you need to do or whatever [sys] if [usr] ok [sys] there's any further work is just the standard the price for unblock 100 and 80 if there's any further work the engineer will provide you with the quote [usr] ok that's fine all right then i'll let them know and i'll give you a call back ok [sys] all right thanks [usr] thank [sys] a lot [usr] you [sys] bye [usr] bye bye | 7Quote
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello down the road [usr] hiya i'm in [pii] and we've got a block a block waste train here [sys] we don't cover [pii] area can you can you tell me the post code that i can give you the correct office number [usr] n 20 if [sys] ok bear with me one second the number you had to call is [pii] [usr] i'll just grab a pen till [pii] [sys] [pii] [pii] [usr] thank you thanks very much bye bye [sys] no worries bye bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] dino the drains all blocked the drains are blocked [sys] good morning thank you for calling [pii] speaking how can i help [usr] hi [pii] i wonder if you i need someone to come out and just rod a drain it's a pipe that runs down the side of our building and it's blocked it's [sys] right [usr] it's a 10 minute job but i haven't got the rods or anything to do it [sys] right and is it a commercial or domestic property [usr] commercial [sys] commercial and do you have british gas cover for plumbing and drains [usr] no idea [sys] no [usr] probably [sys] ok [usr] not i would [sys] and [usr] say [sys] no no ok and are you able to pay the engineer by cash or card ok well let me have a look for you then what's the post code to start off with [usr] [pii] [pii] [sys] let me have a look and what's the name of the company [usr] pr [pii] [sys] [pii] [usr] [pii] ets on [sys] ets on got you right let me see if i can find you bear with me [usr] but it's i promise you it's a 10 minute job [sys] ok [usr] that [sys] and is that [pii] [usr] that's the one it's opposite the public toilets [sys] opposite [usr] in the [sys] proper [usr] [pii] car [pii] [sys] right ok and what's your first name [usr] my name's [pii] [sys] [pii] thanks [pii] and if i could also take a contact telephone number please [pii] [usr] [pii] [pii] [pii] [sys] [pii] right let me save that right i'm just gonna type in what you're looking for bear with me [usr] ok [sys] and is there anyone at the site who may be considered vulnerable [usr] no it's all outside everything's outside [sys] right ok right i just need to get the appointment slots up bear with me [usr] ok [sys] when the computer decides to show me that is bear with me it's very busy today the computer is going quite slow now would you be available for the rest of the day if we can get somebody out today ok now i can't give you the exact time they'll get there but the engineer will give you a call when they're on their way to you ok [usr] ok cool [sys] let me get that sent across bear with me there you go that's all booked in [pii] the engineer will be with you as soon as they can and i've asked them to give you a call when they're on their way [usr] brilliant how much is it gonna cost us [sys] the engineer will have to assess what the issue is and that's when they'll let how much it would cost [usr] right ok [sys] and if you want to go ahead you can if you don't want to go ahead you can say no and if you do say no then you won't obviously still left with the problem but you won't pay anything [usr] ok cool [sys] right [usr] all right no worries what i mean do you do you charge [sys] to [usr] on hourly or do you charge [sys] it [usr] for what you do [sys] just off the top of my head it's around £233 an hour and that includes va t [usr] ok if he was here 10 minutes is he charge an hour shit in hell what a job to be in ok [sys] well people always need us [usr] exactly if i had some to it myself i haven't got any [sys] got [usr] i can't [sys] you [usr] it's i promise you it's ok all right no worries i might come back to you [sys] ok [usr] cheers [sys] no problem [usr] mate bye [sys] cheers [usr] bye [sys] bye [usr] bye bye [sys] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at how can i help [usr] good morning i contacted [pii] about three weeks back now cos my the place where my own a flat and the tenant said water was coming back up through the toilet and [pii] came out had a look and it was blocked but it was blocked because the the arrest bent had collapsed and i was [sys] ok [usr] given a report that said er contact home in your home insurance or buildings insurance whatever i find i've heard back from them this week that drainage isn't covered by the buildings insurance i'm wondering if it's possible to get a quote for getting the work done cos it's it looks i'm gonna have to pay for it myself [sys] ok let's have a look [usr] bye [sys] what's the post code for the property [usr] [pii] [pii] [pii] [sys] ok and the first line of the address [usr] [pii] [sys] ok let's have a look and do you have british gas home care cover for the property [usr] the i've got an odd cover [sys] ok let's write that down it might be best speaking directly with the local office just that way they could look to see if they can get that arranged for you and run through everything with you directly i could give you their contact number just let me know when you're ready [usr] ok he got hit there i when [sys] the [usr] it would be [sys] line's just got a bit crackly there sorry what was that [usr] if you can give me their direct number and that would be brilliant [sys] certainly it is [pii] [pii] [pii] [usr] ok lovely thank you [sys] ok if you give them a quick call we'll be able to get that looked into and sorted for you ok [usr] bye bye [sys] bye now | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options [usr] do you want [sys] carefully [usr] to drink that [sys] we can get you to the right [usr] bring it [sys] team [usr] down to you forgive [sys] if [usr] me i'm just [sys] you need any [usr] in [sys] help [usr] this [sys] with a drainage problem [usr] yes [sys] press one if you require our plumbing services press two or if you have an existing home care [usr] what [sys] policy it's three [usr] no no [sys] i'm sorry i didn't get anything if [usr] how [sys] you [usr] you [sys] need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] yes [sys] did that you can now book drainage services online in [usr] your [sys] a few [usr] hands [sys] easy [usr] out of [sys] clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer [usr] not that open [sys] service advisor [usr] i'm right [sys] we record calls for quality and [usr] yes [sys] training [usr] please [sys] purposes [usr] [pii] get away from that [pii] get away from that [sys] good afternoon how can you [usr] or we go home [sys] ok [usr] i'll be right with you bear with me tick please bear with me one tick [sys] ok [usr] i just change my 13 13 well yes please there you go my god have you have a good time be good for daddy sorry to keep you waiting yes i was just chasing up a call this morning do you want me to bring that down yes i was just chasing up a call this morning to address in [pii] it's [pii] et is the post code [sys] [pii] [usr] [pii] [pii] [sys] perfect thank you and the first line [usr] [pii] [sys] and you're just chasing the quote [usr] i just wanted to find on the landlord i'm trying to find out what happened it's a tenant property i did ask that the engineer would call when they were there to find out what's happening because i i have a duty of care to make sure that it's the issue is resolved [sys] of course let me just have a check for you [usr] thank you [sys] ok i don't think it's displaying any information as of yet are you ok if i get you straight through to the local office and they can provide you with a quote over [usr] great [sys] the phone [usr] please do [sys] ok hold the line thank you [usr] thank you [sys] dino is the uk s expert repair service offering fast professional [usr] i bought [sys] solutions [usr] some brown [sys] to [usr] sauce [sys] building [usr] as [sys] maintenance [usr] well [sys] problems [usr] that's for you [pii] that's a special nice talk to [sys] met [usr] you ok [sys] part of the dino franchise [usr] you're gonna need [sys] group is your local plumbing [usr] you're [sys] partner [usr] gonna need [sys] we've [usr] that [sys] managed [usr] that [sys] emergencies across [usr] that's [sys] [pii] [pii] [usr] that [sys] [pii] [usr] that's [sys] and [pii] [usr] that [sys] since 2005 [usr] that's alright sweetheart [sys] offering [usr] i'm [sys] 24 [usr] always spilling [sys] 7 attention [usr] things [sys] for everything [usr] wait [sys] from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an you are number one in line and will be answered by the next available representative expected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken you are number one in line and will be answered by the next available representative emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engine have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler you are number one in line and will be answered by the next available representative emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn you are number one in line and will be answered by the next available representative emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to fix your problem quickly and efficiently and when we're not fixing leaks delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected [usr] yes darling [sys] don't let a broken boiler turn you are number one in line at good afternoon sorry [usr] hello [sys] i [usr] hello good afternoon hi i'm just chasing a call out from this morning to find out what happened the postcode is [pii] [pii] [sys] and the first line of the address [usr] it's [pii] i'm a landlord that's a tenant to property [sys] that was nice was this for a quote for a shower pump [usr] no [sys] what [usr] this [sys] was the call [usr] that's [sys] that [usr] another call out on the sixth [sys] ok [usr] of october but today it was to relieve a er er a blocked drain [sys] ok that wouldn't be us that would be [pii] bear with me and i'll get you [usr] they [sys] there to [usr] they [sys] the [usr] i [sys] phone [usr] spoke [sys] number [usr] to and they they put me through to this number they've obviously put me through to the wrong number [sys] you come through to dino plumbing bear with me and [usr] i [sys] i'll [usr] still [sys] see you [usr] wanna keep that appointment for the next friday [sys] yes that's in [usr] but i've i've hopefully put notes on that to say that the engineer when they come out they need to speak with me rather than to the tenant [sys] i spoke to you the other day [usr] thank [sys] it's [usr] you [sys] send the quote to yourself [usr] thank you thank you [sys] it's on there do you have a pen [usr] yes please [sys] if you call this will be done for your area [pii] [usr] yes [pii] it's [pii] thank [sys] perfect [usr] you [sys] ok take [usr] thanks [sys] care [usr] for your help [sys] bye [usr] cheers then [sys] bye [usr] bye bye | 7Quote
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[usr] but they'll fix it [sys] thank [usr] or [sys] you for calling dino rod [usr] they [sys] partners [usr] won't cost me [sys] with british gas please [usr] the only [sys] listen [usr] way they'd [sys] to the options [usr] charge [sys] carefully [usr] more than that is if it was [sys] we can get you to the right team [usr] he saw a massive [sys] if you need [usr] offer [sys] any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] some great that over the mobile really ii i imagine a 24 hour pretty much any time [sys] did that you can now book drainage services [usr] to [sys] online in a few easy clicks visit dino.com for details [usr] change [sys] alternatively [usr] the appointment [sys] please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] there's some bloke going on calling out to crap the gyro thinking [sys] hello you've reached us at dino how can i help [usr] hi i booked an appointment for someone to come out to our house on the third but i was wondering if i could move the appointment to sooner please [sys] the third would be the soonest we'll be able to get someone out [usr] ok cos there was it did say i could have booked tuesday [sys] when did it say that [usr] i booked it online [sys] what was that today right [usr] do that [sys] i can double check for you it's just usually the booking it's a three day booking we have if you had to do it from now [usr] yes [sys] it would be wednesday anyway [usr] well can you check cos it's [sys] that's [usr] pretty [sys] what [usr] urgent [sys] usually happens could i get the postcode [usr] it's [pii] [pii] [sys] and the first line of address [usr] [pii] [sys] and could i get your name [usr] less [pii] weekend a lot of do that [sys] it seems that we've got quite a few availability we can get tuesday we've got an all day slot which is i believe the current time [usr] ok [sys] slot you've got that's between 8 a.m. and six we've also got between 8 a.m. and one and 1 p.m. and six [usr] all day is fine [sys] perfect [usr] i take it you're not open tomorrow [sys] we are but because of bank holidays just for emergencies [usr] ok no that's fine tuesday is great [sys] perfect i'll update that for you [usr] all right thank you [sys] all right take [usr] bye [sys] care bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few [usr] ok [sys] easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes i speaking to how can i help [usr] hi there good afternoon my name is [pii] i'm calling because we have a problem with a blocked and would someone to come and take a look at it and hopefully help us unblock it i checked your website and according to the online system it says you don't have any availability this week or early next week but i just wanted to call and see if if someone is [sys] can [usr] able [sys] i take [usr] to come [sys] the postcode [usr] and [sys] where the property is [usr] yes that's [pii] [pii] [sys] right what i'll do is i'll text you the number for the office that will be doing the job if you just give them a ring they can then tell you what availability they have and as soon as they can come out [usr] pardon [sys] i'm gonna text you the number for the guys [usr] ohh [sys] that will be doing the job [usr] ok [sys] cos that they can say you're a lot quicker than i can i don't wanna go through the whole booking and then say unfortunately [usr] no no [sys] that [usr] of [sys] is [usr] course [sys] the case [usr] you will [sys] but [usr] give me [sys] sometimes [usr] a direct number [sys] they [usr] for a local plumber ok [sys] that's [usr] fantastic [sys] it i'm just gonna text you that number now as i said [usr] ok [sys] this is the guys that are doing the the job [usr] ok [sys] and they can [usr] fantastic [sys] tell you straight away if they do have any availability and also make the booking for you let me just send [usr] ok [sys] you that [usr] thank you much [sys] that should be coming through for you now [usr] yes i think i got something i'll try giving [sys] all right [usr] him a call then [sys] if you don't mind [usr] ok thank you take care [sys] all right thanks bye bye [usr] take care bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas [usr] honestly i i'm i'm easy [sys] we record calls for quality and training purposes [usr] when you whenever you want man well right now i'm just doing this call up for and that's it every everything else will be j [sys] they have [usr] i got chocolate hi hi love hi [sys] hello [usr] i'm calling my name is [pii] i'm phoning from united students we've got a we've got a bit of a a flooding issue going on at one of our properties in [pii] i [sys] ok [usr] hoping to to request a call out for a for a plumber maybe if you got one right [sys] do you have an account with us do you with [usr] yes [sys] with [usr] yes we do we do [sys] is it a key account or what multi premise what account do you have [usr] we've got we've got a we we we manage student student accommodations across the country and i'm i'm just not sure what account i'm not sure [sys] ok [usr] sorry [sys] i'm just trying to find out if i can find out how what you've [usr] right [sys] got right let me just [usr] would you [sys] take the post code of the property concern see if it brings anything up [usr] ok sorry just one second it's in [pii] that's [pii] [pii] [pii] bro [sys] ok that's not bringing anything up see if it's a what we call a key account [usr] -huh [sys] you have to email it in that i have a colleague on the team that deal out their jobs i don't know how [usr] ok [sys] you use it have when you've you you've used it before i take have you [usr] we we we have we have and i'm familiar with with emailing in would would you would you me to do that [sys] if you don't mind it's [pii] [usr] key [sys] [pii] [usr] accounts ok [sys] i have [usr] ok [sys] a colleague on the team that's that's all he does all night he'll pick that up and be in touch and [usr] that's [sys] sort that out with [usr] fine [sys] you ok [usr] that's absolutely fine ok thank [sys] all [usr] you [sys] right [usr] i appreciate [sys] you're [usr] you ok [sys] welcome [usr] alright thanks [sys] you [usr] for now [sys] as [usr] bye [sys] well thanks [usr] bye [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to [pii] how can i help [usr] hi there i've got a drainage issue within our school it's coming from one of our student toilets and it we've tried to flush it but i think we need something a bit more powerful and a bit more in investigation going on is it possible [sys] ok [usr] i could get a quote for for the works [sys] well all the emerge all commercial work goes down as an emergency i the details pass them to the local office they'll then call you back just to confirm what you need and be able to give you a price over the phone [usr] ok that's fine thank you [sys] can i take the postcode where they are [usr] it's [pii] [sys] yep [usr] [pii] [sys] and the school name please [usr] [pii] in primary school [sys] ok and can i just take your name as well please [usr] it's [pii] [sys] thank you and the best phone number for you please [usr] [pii] [pii] [sys] yep ok [usr] and [sys] and just [usr] you can [sys] sorry [usr] press [sys] go [usr] the [sys] on [usr] options for finance if need be [sys] option two [usr] sorry i don't know what the number is but it's an option for finance [sys] right ok and just to check you don't have any business cover with british gas for plumbing and drains [usr] no we don't [sys] ok and is anyone there cough as vulnerable [usr] no not that no [sys] no ok right as i said it'll go down as an emergency then in the local office they will contact you back just to make an appointment to come around and discuss pricing and everything with you over the phone [usr] ok that's fine thank [sys] all [usr] you very [sys] right [usr] much [sys] thanks a lot bye [usr] thank [sys] bye [usr] you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas [usr] i'd say you got [sys] please [usr] a very good dr [sys] listen to the options carefully we can get you to the right team if you [usr] ok [sys] need any help with a drainage problem [usr] my [sys] press [usr] god [sys] one if you require our plumbing services press two [usr] i think [sys] or [usr] it is [sys] if you have an existing home care policy it's three [usr] i know it [sys] did that you can now book [usr] you [sys] drainage [usr] know [sys] services [usr] what [sys] online in a few easy clicks visit dino dot com for details [usr] as you were [sys] alternatively please hold and your call will be transferred to a customer service advisor [usr] i need them [sys] we record calls for quality and training purposes [usr] hi i'm calling regarding [sys] dino is one of the uk s leading plumbing and drain services from block drain you're through to [pii] my name is [pii] how can i help [usr] hi good morning i've got a toilet that's blocked it means unblock it from outside bye [sys] is this for commercial domestic property [usr] domestic [sys] ok bear with me a quick second right what's your what's the post code of the property please [usr] [pii] [pii] [sys] right hold on a second and the first line of the address please [usr] [pii] [sys] and what's your name please [usr] [pii] [sys] ok [usr] what's your fees [sys] if we get someone out to you today it's the start price of 100 and £80 which already includes va now that start price may remain the final price if there's nothing sun dr crack pipes and stuff that that would usually be the only price that you get charged obviously if it's sunken rains crack pipes you get a different quote when the engineer turns up he will give you a quote on arrival once he sees what needs doing if it's gonna be more than 1 80 he will let [usr] how how soon can you send someone out [sys] what's the issue that you're experiencing [usr] i'm getting sewage backing up on the toilet shower [sys] ok [usr] downstairs [sys] i mean based on what i can see i can get you someone that you it will be between now and about and about four o'clock [usr] 12 no i need i need someone asap ok let me try somewhere [sys] right [usr] else i'll give you a call back if i can't find any thanks bye | 7Quote
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[sys] good morning you're through to [pii] how can i help [usr] hello there i've got a rented property that's got a blocked toilet you sent one of your guys out a gentleman called [pii] i believe and he had a look and said that he couldn't see anything he believes something might have gone down the back of the pipe and i would need to get a plumber to remove the toilet and then get you guys back to have a second look you then i did that i got a plumber out he took the toilet off he then sent a different guy out yesterday because i believe [pii] wasn't available and he has put the cameras down apparently my tenant tells me and he's saying that he needs to use the machine to cut some scale off or something the problem i've got is when [pii] went the first time he liaised with me directly he went to the property but he phoned me went through the prices with me went through the problems with me because i'm the landlord i asked him to do but the guy that went yesterday i was expecting him to call me but i haven't had any call or report i'm only getting information from my tenant which i don't feel too [sys] right [usr] comfortable just going by what my tenants telling me i want to know exactly what's been said by the engineer but they didn't contact [sys] right [usr] me [sys] ok i mean gen generally it's it's us that contact you normally the the it's very rare that the engineers do do contact [usr] ok [sys] the customer [usr] once because [sys] do [usr] the tenant [sys] you [usr] did say that [pii] he told them that [pii] will call me but i've not heard anything [sys] ok what was your postcode please [usr] it was [pii] 99 bd [sys] and if you're an on demand customer chargeable [usr] i'd [sys] 99 [usr] already paid one child [sys] bd is it [pii] right ok let's just have a look right he's saying about a quotation wasn't he [usr] well i don't know no one's i've not spoke to anyone yet about yesterday's visit i've only spoke to someone about the first visit [sys] no i haven't had the quote through from the engineer right ok right it was [pii] that attended right can you leave it with me i'm gonna speak to my engineer that attended yesterday he's recommending a quote to clear the scow out of the pipework i haven't got that quote he hasn't sent it through to me yet [usr] do they do they provide us with a copy of that if he's put cameras down and found stuff do we get a copy of that i can see the damage and what's down there [sys] no it's not recorded footage no our our cameras they're not not just on a looksy camera you won't get recorded footage no [usr] right ok there's no [sys] it's only cctv surveys that you'd get recorded footage in a report but i mean he he's he's requested he's he's saying that a quote required that's the only way that that's gonna clear the the the blockage if there's if it's all scaled up in there [usr] ok no it's [sys] a [usr] only [sys] my [usr] my plumber made a comment that it runs off the same pipe as the bath and the bath's fine he said he'd be very surprised if it was anything that i just wondered if there was camera evidence of what it was i could show my plumber and i don't know i just see what what's going on because it's the same pipe that the bath goes through and it's nothing wrong with the bath water coming out [sys] i think it's it's not it's not the actual pipework from the bath that that one it it's where the where the toilet goes to the main bit of the pipework the that i believe [usr] my [sys] that's [usr] reckons it runs off the same i've been using the same plumber for years and he said that they run off the same part they run off the same one [sys] but if it's if it's scaled up at the back of the toilet it wouldn't affect the bath would it it it's a different [usr] what cos the way i the way my tenant said it was that the pipe that the water in the toilet feed through is it's the pipe that's got all the stuff down it i don't know are you saying it not the pipe that it's the bit before the pipe that's at back of the street i don't know because no one's [sys] i'll [usr] called me i don't really [sys] i'll [usr] know [sys] i'll i'll get that clarified because he hasn't sent me the quote anyway [usr] right [sys] let let me what's your email address [usr] it's [pii] [sys] [pii] [usr] [pii] [pii] [sys] ok leave that with me and i'll i'll speak to the engineer and [usr] ok [sys] i'll let what he says [usr] all right ok thank you [sys] all right [usr] all [sys] thank [usr] right bye [sys] you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at how can i help [usr] hello yes i need someone to come and i've got my drain i think since it's been raining really hard the i my downstairs toilet is right up to the rim and my kitchen sink and my utility sink again is is won't er the water's spilling up and it won't drain it's only just started [sys] ok [usr] happening and it's really bad and i'm a bit worried it's gonna overflow [sys] right ok do you have any form of british gas home care cover or is it a one off booking [usr] no no i don't have british gas home care cover [sys] ok and have we been to the property before [usr] no not as far as i can remember no you haven't [sys] no ok [usr] i i [sys] for us [usr] think [sys] to do any [usr] it's it's an emergency i don't i need some help quite quickly [sys] no i understand for us to be able to come out and do any unblocking it starts at 100 and 70 that's paid on completion of work by cash or card to the engineer if it is more complicated or requires any specialist equipment then the engineer could re quote the work and only if you're happy do we proceed if not you're under no obligation did you say it was affecting the use of any toilets or bathing facilities there sorry [usr] yes it is yes downstairs [sys] thank you [usr] toilet [sys] ok [usr] and i haven't flushed the upstairs one they're probably the same and the downstairs sink and there's two sinks downstairs and there there's water coming up both of them [sys] ok and is there another toilet that you're able to use at the moment or is that the only one [usr] well no there's one upstairs but i'm not too sure where the problem is if the problem is in the sewer outside or or in the drain outside that's probably gonna affect all of them eventually [sys] ok [usr] the do do you i i just looked on your website and it said about dino rod cos i'm i'm i'm i'm in lowestoft in [sys] ok [usr] our 32 and that just says on your website no call out charge in [pii] is that [sys] that's [usr] right [sys] correct we [usr] hm [sys] that's correct we have a no call out fee [usr] ok [sys] the engineers come out and assess everything advise what's wrong and what we can do to help [usr] ok [sys] all our prices include the va t and then they're just paid on completion if you're happy for us to go ahead with any works yes that's correct we provide a no obligation call out assessment [usr] i see ok if someone can come and and tell me what they think the problem might be and then and if and if i'm happy for them to go ahead then they'll tell me how much it will be and then i can pay on the card yes [sys] and that's that's correct yes by cash or card whichever is easiest or more convenient for you certainly [usr] i don't carry that amount of cash [sys] that [usr] ok [sys] that's ok [usr] ok and how soon can you get somebody to me [sys] if you do have another toilet that's usable at the moment it would be 2 to 3 working days before we could get an engineer on site cos it classes a standard appointment cos you're not left with no facilities [usr] well [sys] if [usr] the [sys] if [usr] thing [sys] that makes [usr] is [sys] sense [usr] it's they they all they all flow into the same drain [sys] i understand but if it's still working at the minute and you can still use it we [usr] i don't [sys] have to [usr] know [sys] take [usr] i haven't [sys] that information [usr] i haven't i haven't tried it i haven't i haven't tried to flush the upstairs one but they but they all flow into the same the same the same er outlet do you see what i mean [sys] no i understand [usr] there's a blockage there it's just it's just it that that'll just build up and build up and it's getting [sys] ok [usr] worse i've just i just had a look and it's just it's it's it's the the water level is now right at the top of the bowl [sys] ok if you're not able to use the toilets at all at the property [usr] no [sys] then [usr] i think [sys] our quickest [usr] i [sys] response [usr] i don't think i'm gonna risk it because it's it's just gonna it's just gonna it it's gonna make the bottom one overflow completely [sys] ok our quickest response would be anything between now and one pm tomorrow we can't guarantee today's attendance but in saying that it could also be any time in during the night as well because we have out of hours engineers you could have an engineer turn up at your property at one o'clock in the morning trying to fix this for you [usr] right ok right ok we don't know what to do now because i i don't think it's i just don't think that's feasible to leave it that long ok you haven't got anybody in the in the in my local area at the moment [sys] we we possibly might have but we can't just give them this this job if that makes sense they'll have other emergencies that they would be attending to and have a a list of jobs for today that they need to complete at this time of day unfortunately we can't guarantee that it would be attended to today that's why we have to say it's up till 1 p.m. tomorrow but [usr] ok [sys] that also means during the night as well [usr] ok right ok ok i leave it with me i'll see if i can find somebody else and then i'll i'll get back to you if if i can't find anyone that's gonna come to me quickly all right thank you [sys] that [usr] very much thank [sys] not [usr] you [sys] a problem at all apologies [usr] thank you [sys] thank [usr] thank [sys] you [usr] you bye [sys] bye [usr] bye [sys] now | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello hello hello [sys] hello [usr] hello [sys] hello you're through to diner my name is [pii] how can i help [usr] hi i'm just wondering if i can get a possible call out today i live in a rented property and we've reported the drains being blocked in the garden they've said they're gonna sort it out but now the the it's all blocked in the house the toilet's not flushing anymore [sys] w what what's your postcode [usr] it's [pii] [sys] did you [usr] et [sys] say [pii] [usr] no [pii] [pii] [sys] right and what's the first line of the address [usr] [pii] [sys] ok now would it be yourself or would it be the landlord that's responsible who is gonna be responsible for payments [usr] probably myself they they were better to sort it out but i can't i can't wait i'll have to just do it myself [sys] all right just bear with me a quick second won't be a moment [usr] thank you [sys] just you're aware because today is a bank holiday there is a difference in price normally it will be if it's between eight and six monday to friday you are looking at 170 that includes the work and that includes va t but because today you are looking at £255 [usr] 255 [sys] just you because the bank holiday [usr] all right i'll try somewhere else i've seen online saying [sys] nn [usr] even [sys] not [usr] a quarter of [sys] a problem [usr] that [sys] if you not a problem if you need us call us back it's up to you no worries [usr] all right thank you [sys] all right cheers bye bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] my name is [pii] how can i help [usr] hello can you give me a price to unblock a drain [sys] it's 100 and £80 inclusive of the work and va t as long as it's between eight and 8 a.m. and 6 p.m. monday to friday [usr] ok 100 and 80 you said [sys] yes that's correct [usr] and is that a fixed price did you say or is it per hour or something [sys] no it's fixed in the sense that as long as it's not something extreme maybe a collapsed drain or a you need to put a cctv camera down then in that sense yes it is fixed but it's subject to change depending on the work but if it's your general rod and blocking high-pressure jet was it would pretty much be that price [usr] ok all right then [sys] all [usr] all [sys] right no worries [usr] right thank you very much [sys] thank you [usr] ok bye [sys] bye bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dining gas speaking how can i help [usr] hi our our drains blocked to our house where the washing machine comes out and i can't do any of my washing we've tried the the rods to put it in but it's not worked [sys] ok do you have a home care policy with british car [usr] no [sys] no ok and is it a property did you say where you live [usr] yes [sys] and are you the property owner [usr] yes [sys] for the standard unblock between the hours of eight and six monday to friday is 100 and £80 [usr] ok [sys] if the engineer comes out and finds it's anything different then he would re quote you [usr] ok [sys] is that ok what's the post code please [usr] it's [pii] [sys] ok is that [pii] and [pii] at the end [usr] yes fy [pii] [pii] [pii] [pii] [pii] [sys] true just checking that we're doing chargeable work in your area i won't keep you a minute what's the first line of the address [usr] it's [pii] [sys] and what name is it please [usr] [pii] [sys] and what's your contact number please [usr] it's [pii] [pii] [pii] [sys] do you have an email address that we need at all [usr] [pii] [pii] that's [pii] [sys] dear just bear with me sorry [pii] [usr] sorry [sys] did you say [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] right is anybody vulnerable in the property [usr] no well i've well i've got my son he's four [sys] and he's he's he's vulnerable is he i'm just putting these details in now and then i'll see what we can do ok next available is tuesday [usr] next tuesday we need we need er we need to see them out don't we er ok can i give can i give you a ring back we could do with someone sooner than that [sys] no problem [usr] ok all right thank you very much [sys] ok thanks [usr] thank [sys] bye [usr] you bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hiver new boiler offers search dish gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills good afternoon you're through to british gas services you're speaking to how can i help [usr] on wednesday the 13th of september i had an engineer come from dino rod to my property [sys] ok [usr] because i have a leaking toilet which is foul smelling and obviously i'm really worried about it the engineer said that the toilet needed replacing and which isn't covered by home care but he they said i spoke to a manager the engineer put me through to his manager and they promised that i would receive a quote and a week later i've heard nothing from them i have no way of getting in touch with them [sys] have you not received a code [usr] nothing no nothing no contact nothing [sys] ok what what what i need to do is put you through to the diner on demand they'll be able to help you with this request [usr] ok [sys] ok just hold the line for me dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days through to dino gas speaking [usr] hello [sys] how can i help [usr] i had a dino rod engineer to my property on a week ago on the 13th of september i'm a home i'm a home care [sys] ok [usr] customer i have a leaking foul smelling toilet but i mean really st a really bad stench and the engine the engine [sys] can i just [usr] can i just tell you what [sys] sorry you've come through [usr] well [sys] on [usr] i've [sys] the [usr] been [sys] wrong [usr] waiting [sys] number [usr] half an hour and someone's just put me through [sys] i do apologize it's we don't deal with policy jobs here unfortunately i didn't want you to go through it all and then me tell you right at the end but it's it's home care you need to speak to would you me to put you through [usr] i mean how long is that gonna take do hello [sys] hello [usr] no [sys] i really don't i have no idea unfortunately cause we we as i said we don't deal with [usr] no [sys] jobs under [usr] no [sys] policies [usr] but the problem [sys] here [usr] is you are dino rod yes are you down there [pii] [sys] we're part of the diner rod team we but we're not for home care customers we're not [usr] no [sys] we [usr] no this [sys] we just [usr] this is [sys] deal [usr] a chargeable [sys] with chargeable [usr] job [sys] jobs [usr] what they [sys] on this [usr] said [sys] line [usr] was that the toilet needed replacing and i spoke to a manager the engineer put me through to one of your managers and they promised they would send me a quote and a week later i've heard nothing yes regarding [sys] ohh right [usr] a chargeable [sys] it's regarding [usr] job [sys] a chargeable [usr] yes [sys] job [usr] yes [sys] right i see sorry [usr] [pii] [sys] my apologies what's the post code [usr] [pii] and [pii] [sys] [pii] [pii] [usr] [pii] [sys] and the first line of the address [usr] [pii] [sys] and what name is it please [usr] yes and he said i'd get it that [sys] right [usr] day or the [sys] you're just [usr] day [sys] awaiting [usr] and [sys] a quote [usr] i've i've heard [sys] is that correct [usr] and i've checked my junk email nothing and we were obviously really desperate [sys] ok [usr] yes please [sys] let me put you through to the local office who's doing the quote would you their number as well [usr] yes [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] and where are they based do where they are [sys] not sure not sure where [usr] ok [sys] they are let me just [usr] anyway [sys] i know it brings [usr] if i ring [sys] up the [usr] that [sys] head [usr] number [sys] office [usr] they [sys] number [usr] should be able to trace [sys] that we [usr] me [sys] have [usr] yes [sys] which is in essex ilford [usr] ok thank you [sys] ok ohh i can put you through no problem and dino plumbing please note that all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino [pii] london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office | 7Quote
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[sys] thank you for calling dina road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press three for accounts good morning [pii] [usr] hi there i i'm at a property in and we've had a we've had an issue for a number of months toilets [sys] hey [usr] not flushing and a guy came out and looked at it before made a bit of a difference but not much [sys] from here [usr] not from no from somewhere else [sys] no [usr] but but a good [sys] ok [usr] guy i'm concerned that it's something else altogether but anyway my point is can you come to and how soon and well that's [sys] give me one second the way our jobs the way our jobs work is up to 25 mile radius of where we are and carried off in [pii] is 100 and £45 for up to an hour on site and nine times out of 10 we complete within the hour [usr] right [sys] if it's 25 mile to 50 mile it's 100 and 95 is an extra £50 [usr] right [sys] if you require a camera survey it's £50 on top of that again that's the way it would work if you want to give me your postcode i can give you the price or [usr] ok [sys] you can call me back or whatever suits [usr] well i'll give you my post code [pii] or no hold on sorry what's our postcode [pii] [sys] [pii] from you're just 23 miles from us you'll be in our our zone one area of [pii] rates and it's 100 and 45 the only difference that the price can make is if it's a mid house [usr] no it's it's on its own it's on some grounds whenever you say the camera what's that just putting that down the drain or something to see where the issue is [sys] all the guy all my guys carry cameras [usr] for [sys] but only one of them is bigger and more expensive camera is used for recording doing food reports cctv reports if you suspect there's something for the 145 guy can come out jet the lines clear them stick the camera down have a wee quick look if you require that and a camera survey if you think there's something wrong underground that you need us to fix or another builder or someone to fix and or to show your insurance to claim off your insurance [usr] ok [sys] then you need the video graphic evidence and a report detailing any irregularities underground [usr] right that's interesting [sys] that's the only advantage of having the having it if you suspect there's something underground that might be wrong then you would need evidence to show your insurers or if you're going to [pii] builders to get it fixed or you want to go to us to get it fixed then you need to show them what they what they need to quote for [usr] ok see that's interesting part of it is we've just put up with it we're using a toilet in another building and the shower is just just not great because we're getting [sys] specifically what is the problem you're having sorry to interrupt you by the way [usr] no the toilet the toilet doesn't flush at all it's almost there's a blockage in it where the water comes back up again and even little [sys] says [usr] things [sys] upstairs or downstairs [usr] downstairs it's a it's just aaa [sys] ok [usr] bungalow [sys] bungalow [usr] and the the water in the shower doesn't rain away at all it doesn't we we'll put a sink on blocker down it every often but but even when you've done that there's still a puddle of water in the shower hole i don't know whether that's the design of it or not but anyway the point is the shower doesn't never fully drains and then it blocks up but also there's the smell the other thing is when the other guy came out he showed us he lifted up and he says look they haven't even put a drain cap on that there's there's food smells i guess coming back up through the house but but in in one of the garages then the the the the washing machine has never doesn't work we moved into this house about nine months ago that the washing machine doesn't work and he had said he thought that was a separate issue altogether he thought it was a fault with the washing machine but i don't know i don't know [sys] it seems to be an issue with the communal line leading i take it it's a septic tank is it [usr] yes it is [sys] is have you check this big tank and it's not obviously i ask a silly question but [usr] no we [sys] have you [usr] well [sys] checked [usr] we got [sys] it's not full or anything [usr] we we got water out to check that was the first thing that we did and they said the septic tank was fine i thought it just maybe need it emptied or something and they said it was fine [sys] right yes because that would be the first question i would ask you because if i send guys out no matter what option you choose and the septic tank is backing up then we would still charge you but you would not have anything done by us because we would use at least 1000 liters of water to clear any blockages there and obviously you can't do that of the septic tanks full [usr] right [sys] what i would what really ultimately it's up to you but what i would suggest is if you can send videos and or pictures to me i have guys down in [pii] today i'm not pushing it on you you're not obligated to go with us by any means i have guys down towards [pii] today and and they can call in on the way back but it would be it would be need to be prepaid if you wanted that to happen but you could send me some photos and videos now for me to have a look [usr] of [sys] before [usr] of [sys] you want to book it in or [usr] what [sys] you can book [usr] the toilet [sys] it in really it's a you [usr] the [sys] of [usr] of the [sys] of the of both of the drain the drains anything that you think would be advantageous for me to have to gather as much information as possible obviously you've probably spent quite a lot of money on this already and i would rather get as much information as possible before you spend more money to see what we can do [usr] well it was more as well i thought when the builders come in we we hope to start a renovation you see this is part of the reason why we've tolerated it because we thought the renovation would have been starting sooner and it hasn't [sys] remedial [usr] and and to be honest part of me thinks i'd almost prefer to know what's wrong with it now before a builder telling me what's wrong with it do what i mean [sys] is there any is there see the original footprint of the house [usr] -huh [sys] and i appreciate you've only moved in nine months ago has there been any to your knowledge you've obviously got the house there on a on a on a platform have you is there any knowledge that there's been any extensions to the house after it was originally built [usr] i mean this is a this is a this is 100 year old cottage thing that was renovated i think about 10 years ago and then it was by someone they sold it to someone else and i don't know how long he's been in the house four years maybe five years yes things you [sys] see [usr] know [sys] what i'm thinking of is what i'm thinking of is what i'm thinking of is sorry talking to someone there is there may be some man holds that has been covered i'm only grasping the straws here because i don't know just yet there may be some manholes say if you imagine you have your house on a square i know it's probably not a square and then somebody builds over let's say from the kitchen outwards [usr] right or care [sys] there might be man holes or gullies that has been there and once that extension is built what a lot of builders do now i'm not suggesting this is the case i'm just guessing is that they built over man holes that were originally outside [usr] right [sys] but and they haven't redirected them and sometimes what they do is they fill up they're underground manhole that have been [usr] right [sys] covered over they fill up and then they give issues now and again it might not be that we won't know but that's another thing [usr] that [sys] the camera [usr] could [sys] survey will show [usr] that could be it because there's a garage that was put out on top of it that that makes sense and i don't even know where the septic tank is or what to look for to find the septic tank i just you see because i just contacted i water and because they had done this house before they knew where to get it and whatever i guess it's at the [sys] the [usr] bottom [sys] big tank is just it's just a big fish tank ba and it's just a big square all your waste flows into it normally [usr] aye [sys] in most cases all your solid all your what we call file which is your toilet waste will flow into it only all your what we call storm which is your your sinks your showers and your bath will not flow into it now it's not it's not unusual for it to it can do if it's that old it'll be what we call a combined system it'll all flow into it all the all the solids will float will will go to the bottom of course then you have an internet pipe which all them go in the outlet pipe will be will be lower than that and once once the the solids goes to the bottom the the liquid goes to the top and every time that surpasses the outlet pipe all that water will flow out into what you call a soak away which will soak away out into a shock or a field or [usr] aye [sys] or a river or anything [usr] is behind us [sys] well it would not be a river but it'll be a wee shook [usr] i was shock behind it ok well look i mean look the best thing is is to just get the guys out today if they're in [pii] if they can what do you [sys] it's [usr] say [sys] really up to yourself you can it's up to you the guy that's in [pii] let me see the guy that's in [pii] in [pii] is the cctv operative now i'm not trying to push it on to you here because i don't sell my people only ring me when they need me they're not gonna i can't ring someone and go you doing they're going to block tomorrow but we are in [pii] today or at this stage we're in [pii] tomorrow once once it comes to next week we're on cctv survey at a big job for two weeks [usr] no i you see [sys] it's [usr] i'm [sys] it's up to you [usr] it's just i'm here today i'm working from home today today would suit me that's why i said if we could get him that would be great [sys] it's really up to you for the for the the guy and the cctv survey it would be £245 for up to an hour and 90% of the time you complete within the hour if for some strange reason it went over the r it's £55 per half hour but the first one hour payment needs paid up front at the time of booking [usr] right ok right ok well look i'll phone you back my husband will be back in half an hour or and i'll give him a shout or ask him well he'll have to pay for it anyway [sys] no worries [usr] that's fine and [sys] just to let just to let that these appointments are only as per the phone call i can't see it happening but if somebody rings me and says look i live in [usr] no i know [sys] i have a blockage or something that i have to i have to give them it all right [usr] no problem i'll here's [sys] ok [usr] 2 42 40 for the guy with the with the video camera i suppose which we would need for insurance and and 1 40 was it if it was just a on site consultation or something is that right is that [sys] that's correct it would be it would be no it's not an on site consultation as such the cheaper option is for the guy to come and do everything he can to remedy your situation within the hour and not use the camera [usr] aye [sys] and then the more expensive option is using the camera and getting you the survey for if you if you do have and just bear in mind just bear in mind that if we go if we go any time and you choose the cheaper option and then let's say you phone me today you book the cheaper option and we go out the lines and you phone me back a week later or even a day later and go listen i would that survey can i pay the extra £50 it's not an extra £50 for a second visit [usr] no [sys] your [usr] no [sys] price resets because it's it's just a lot of people get caught out with that there it's a full it's a full and there's two guys in [pii] today you would get the use of the two guys without having to pay for the two guys but it's up to you [usr] ok right well look i'll check with him and then i'll [sys] all [usr] send [sys] right [usr] you back that's brilliant thank you [sys] no [usr] much [sys] problem [usr] ok [sys] you take care [usr] see [sys] bye [usr] you [sys] bye [usr] bye bye [sys] bye [usr] bye [sys] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from block veins to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com good morning through to dino talking to [pii] how can i help you [usr] hi i wonder if you can i don't know if this is something you can help with or not we seem to have a leak in our back garden right next door to a manhole cover and we're thinking it might be a a pipe or something that's maybe blocked [sys] ok it sounds it have you used i rod before [usr] yes once before i have and also [sys] is [usr] i just [sys] it [usr] wondered [sys] me [usr] if if if if the pipe is coming from my next door neighbor into my garden and isn't joining up till a lot further with our pipes is that their responsibility even if it's under our garden [sys] would that be what sorry [usr] well if if the pipe is coming from my neighbour's garden and it comes it comes from her house under our garden and doesn't join another pipe until further down the garden would that be her responsibility [sys] well to be honest if the are the drains shared by diff your property and your neighbour's [usr] yes [sys] property [usr] yes [sys] right ok you you bet you're right you need to contact the local water board because dino would not touch this they would ask you the the water board would come out and do this for free it's best to contact them first [usr] how how do you mean is it shared no it's her her pipe comes under our garden and then it joins on to [sys] well that's what i said i said are you drain shared that's what you said and you said yes [usr] right [sys] it comes the water board the water board will come and have a look for free if they cannot do it then get back in touch but it the water board normally do when the drain is shared they'll do it for free [usr] right ok right [sys] ok [usr] i'll phone them is that is that scottish power then is scottish water sorry [sys] i know i work in [pii] [usr] all [sys] i don't [usr] right [sys] no [usr] ok [sys] it's [usr] well [sys] it's [usr] thanks for [sys] ok [usr] being helpful | 7Quote
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three hello [pii] [usr] hello there i've got a problem with my friends they're overflowing [sys] ok what's your post code [usr] [pii] [sys] ok dokey and the first line of your address [usr] £9 [sys] ok [usr] plus [sys] i can't see that we've been to you before does that sound about right [usr] sorry [sys] i said [usr] say [sys] i can't [usr] that again [sys] see that we've been to you before does that sound about right [usr] no not no we've been here 2.5 years and this is the first time we've had trouble [sys] okey [usr] with the [sys] dokey [usr] drs [sys] and is it this evening that you want someone out [usr] yes [sys] okey dokey you are looking at £200 including va t for out of hours if that's ok [usr] no we'll just leave [sys] all [usr] that thank [sys] right thanks [usr] you thanks [sys] bye [usr] very much [sys] bye [usr] cheers bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling you're speaking to [pii] how may i help [usr] hi [pii] i just spoke to the main phone number customer service and i'm trying to get a quote for some work to be done and he's given me an email address which he's bounced back i don't know if you can help me [sys] what was sorry carry [usr] well [sys] on [usr] he's he's given me [pii] [sys] ok [usr] it's bounced back does that does that domain sound familiar [sys] it doesn't it sounds a local office do you want to just give me your post code and what i can do is see for the local office what you need [usr] it's the north it's the north one [pii] one which she's given me [sys] ok if you just want to [usr] a [sys] give me [usr] one [sys] the beginning of your post code [usr] sure it's [pii] [sys] ok let's see [usr] that's the number i've called [pii] [sys] and is it for a blockage or is it for is it for drainage or is it for water [usr] it's blockage in the drainage [sys] let me just see do what i've gone and looked at this at a different let me try something else i normally have a i've started using a different tab to check postcodes but it doesn't give me the information i need on this i'm gonna do it the old fashioned way just bear with me only the 11th [usr] sure er le 11 we've had [sys] right [usr] a survey [sys] ok [usr] done we just we just we need a quote for doing the works [sys] that's ok [usr] and i must have taken [sys] just [usr] down [sys] bear [usr] the [sys] with [usr] email [sys] me while [usr] address [sys] i open [usr] wrong [sys] up the there is i have it is [pii] but it's spelled [pii] [usr] that's [sys] yes [usr] what it is then [sys] it's [pii] [usr] and is it is the domain dino east midlands dot com ok [sys] that's why it bounced back [usr] it's a different way of spelling me in isn't [sys] no [usr] it [sys] problem [usr] ok [sys] thank you [usr] alright [sys] bye bye [usr] thanks for your help let's see if i can see see if this one makes it through thank you bye | 7Quote
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[sys] hello [pii] [usr] hiya i just want to know what your call out charges are [sys] what would what's the problem at the property [usr] well well there's two things i they could do it there's one with a a block toilet and then the second one is i believe it my shower block do the drain of it [sys] ok [usr] that's blocked as well i tried the the normal stuff down and nothing seems to be working [sys] no worries you've come through to dino plumbing rather than drainage do you want me to give you the correct number [usr] yes please [sys] they do they do they will still cover the same area it's 02920 [usr] wait sorry sorry two seconds [sys] it's ok [usr] 02920 [sys] 813 [usr] 813 [sys] 535 [usr] 535 ok thank you [sys] and they and [usr] cheers [sys] they all they are able to do it's different call out charges for different franchises [usr] well they do the two things in one [sys] more than [usr] do [sys] likely [usr] what i mean or [sys] more than likely [usr] ok thank [sys] it'll probably [usr] you very much [sys] be connected [usr] thank you [sys] in some way [usr] ok [sys] right [usr] thank you [sys] well then bye [usr] thank you | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online [usr] perfect [sys] in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred [usr] ok [sys] to a customer service advisor [usr] ok [sys] we record calls for quality and training purposes afternoon fone [pii] speaking how [usr] yes [sys] can i help [usr] hello i live in [pii] and i have a drainage problem and it's coming from an outside pipe and i think it's it's the water came up and i think this leak came in my house because i have some water inside i am abroad it's my housekeeper who told me and i don't know if someone can come today to look at it [sys] ok somebody to come out today obviously just to advise you the starting price would be £242 all in as a starting price [usr] ok i have no choice i think i'm just worried that it would get worse [sys] right ok that can be arranged [usr] ok i explain again the problem just you send the right person there is a pipe outside we have a house and the pipe from outside the water the drainage is coming up and then i i have a leak inside near my dishwasher and i don't know if there is a leak [sys] right ok [usr] they can look at those problems [sys] we can request [usr] ok [sys] you can request for them to do this [usr] ok [sys] alright what's the first grade [usr] sw 10 0 tango bravo [sys] what's your [usr] first [sys] name [usr] name [pii] last name [pii] [sys] and has to be done [pii] [usr] sw 10 0 tango bravo [sys] and number nine [usr] number three [sys] ok that's great ok ok second right ok just a second i have the system out ok all right that's absolutely fine just won't be a moment this is just not loading at all ok you're through to a colleague i'm just having some internet issues i do apologize right well i'm gonna have to get you through there won't be a moment good afternoon you're through to [pii] how can i help you today [usr] i was just speaking to someone i am surprised that i've been transferred i was saying i have a drainage problem in my house the outside pipe i don't know what happened but there is the water is coming up from the floor and i have a leak inside and i don't know if there is a link between the two [sys] right ok and can i ask is this a domestic or commercial property [usr] domestic [sys] and do you have british gas home care cover for plumbing and drains [usr] no [sys] at all no have you used our service before [usr] i did at that time i had the coverage but i didn't renew it [sys] right no problem could i go through our prices with you before we start [usr] sure [sys] our prices for today because it's bank holiday monday start from £255 including va t that's 8 a.m. to 6 p.m. and then after 6 p.m. it's from £299 as that's classed as out of hours unfortunately because it's nearly half past three i wouldn't be able to be get an engineer out before 6 p.m. you would be looking at the £299 [usr] ok [sys] mark [usr] ok no problem [sys] is that ok ok could i have the postcode the first line of the address and customer name please [usr] it's [pii] [pii] [sys] one moment [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] correct [sys] and the first line of your address please [usr] [pii] [sys] thank you ok bear with me one moment i'm just going to check to see whether we do have a local office available [pii] whiskey [pii] and that's [pii] ok i'm just popping the details on the system please bear with [usr] sure [sys] me a moment and that's [pii] is that correct [usr] yes correct [sys] [pii] and is that miss or missus [pii] [usr] it's missus [pii] [sys] thank you and will you be present when the engineer attends [usr] could you repeat [sys] will you be there when the engineer attends [usr] but my housekeeper will be there i'm abroad if you don't mind calling me for payment i will pay with my card [sys] right ok could i have the housekeeper's name and contact number [usr] yes [sys] please [usr] it's the name is a bit hard to to i will spell it it's [pii] [sys] yes please [usr] eh [pii] [pii] [pii] [sys] thank you and the contact number [usr] yes sure one second [pii] [pii] [sys] [pii] [usr] ok [sys] thank you and do you have an email address at all [usr] [pii] [pii] [pii] [sys] [pii] [usr] at [pii] [sys] sorry [pii] thank you ok one moment you've got a block drain outside [usr] from the side [sys] overflowing [usr] exactly and then there is a leak inside i don't know if there is a link between it but it's from the opposite of the wall from the other side of the dishwasher [sys] right it's from the dishwasher [usr] i don't know [sys] it's from [usr] i [sys] from the kitchen sink the blockage the blockage outside is that from the kitchen sink [usr] no it's i maybe yes maybe it was [sys] you said it's you've got a leak is it just dirty water that it's leaking ok i don't think i'm gonna be able to get somebody out today for you i think it's probably going to be at the earliest tomorrow blocked [usr] no [sys] rain [usr] but they [sys] from [usr] told [sys] kitchen [usr] me [sys] causing [usr] today at at six no [sys] no at at the moment because it's bank holiday we're only dealing with dire emergencies that's people with sewage overflowing and no toilet because this is a leak from the kitchen [usr] but there [sys] sink [usr] is an emergency [sys] and [usr] because [sys] it [usr] the water is coming up [sys] it's still not an emergency they were our advice would be just don't use the kitchen sink or the dishwasher or anything in the kitchen until an engineer has attended [usr] ok i will need [sys] it's [usr] to [sys] not an emergency [usr] i will need to call [sys] you've got [usr] you back [sys] a toilet [usr] because if i find someone then i will take that person [sys] no problem [usr] alright [sys] thank [usr] thank [sys] you much [usr] you [sys] for [usr] thank [sys] your call [usr] you bye [sys] take care now bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com [usr] [pii] coming [sys] good [usr] back [sys] afternoon you're through to [pii] here at [pii] how can i help [usr] hi there i'm calling from clayton's estate agents we booked an appointment this morning for a property that's got a block drain at [pii] [sys] ok what's the postcode [usr] it's [pii] [pii] [sys] ok and how is that i can help [usr] what we gave you the tenant we gave him you his contact telephone number for to contact him when they're on their way and then i also gave you another number to c to call the owner but can i give you a different number please for the owner to that they can call when they get there [sys] let's have a look [usr] because i think the guy i spoke to said when they get to the property what they'll do is they'll have a look and see what the issue might be and then they'll call for further instructions the owner [sys] that job's no longer open let's [usr] i need [sys] have a look there was a voicemail left for [pii] to say we will not be attending today but may be able to attend tomorrow [usr] right well [sys] the active job for today is not open anymore it looks the office [usr] is that [sys] have closed that down [usr] why is that why would that have happened then because i haven't received it what number did they call to leave a voicemail [sys] it doesn't state which one they've done here i can see two numbers here on the system there's one for a [pii] estate agent and there's one for the tenant [usr] right [sys] it's unclear they've not specified which one but they said they've left a voicemail unfortunately but the office would look to sort out in the morning to reschedule with you directly [usr] right it's just that we're not open tomorrow you see what they'd need to do is they'd need to call that number for the tenant and reschedule with him [sys] ok let's have a look and when is it you would be open because if it's through yourselves then it would i assume it's yourselves that would be paying the bills they would need to contact [usr] well [sys] you to discuss that as well before the [usr] well [sys] 10 [usr] i can give you what i'll do is i can give you the tenant's telephone number he's the person living in the property you'd need to arrange the access with him if you can't go today and then i can give you the owner's telephone number because they would be making the payment to you [sys] ok have a look right bear with me a moment ok what's that number [usr] right the tenant the tenant's telephone number this is the one they'll need to call to arrange the [sys] is [usr] visit [sys] that [pii] [usr] that's [pii] number you've got that [sys] we [usr] that's [sys] have [usr] the one [sys] we have one here [usr] that's the number that ends in [pii] [sys] [pii] y [usr] that's him and then if i can give you once they get to the property for the further instructions and for the payment it's the landlord's telephone number that you'll need and his [sys] ok [usr] name [sys] what [usr] is it it's his name is [pii] [pii] for mother and his number is [pii] [sys] yep [usr] [pii] [pii] [sys] ok that's fine ok that's fine you're a a managing agent on behalf of the landlord [usr] we do we do manage the property but we don't collect any rent we don't have any funds or anything to make any payments and then our offices are closing at four o'clock today up until tuesday i've explained to the landlord that you'd have his number for further instructions and for any payment that's required if the contractor gives him a call while they're at the property and gives an idea of cost or what the problem may be then he can make the payment over the phone or however you need the payment [sys] ok the on the only reason i ask that question is normally we can only book book in with the bill payer if if it wasn't yourselves as a managing agent that is paying the bill it should have been the landlord that calls to book in [usr] i see right ok [sys] because normally we're not able to book that that shouldn't have been booked in this morning as that i'm afraid but that's not a problem at all i've put the information on here now for the office when they're back in in the morning [usr] hm [sys] they'll have a look at it and it'll be on their schedule and then they should call the landlord to to get that looked at and sorted [usr] i mean he's definitely [sys] ok [usr] he's definitely agreeable for the visit to happen i mean if they want to call him before they go then that's absolutely fine to get his permission but [sys] not a problem at all that's fine ok [usr] ok all right then thank you bye [sys] you're very welcome [usr] bye [sys] bye now [usr] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] ohh [sys] we record [usr] my god [sys] calls for quality and training purposes good afternoon you're through to [pii] here at how can i help [usr] hello mate i don't know if it was yourself i've just spoken to might have been yourself one of your or one of your colleagues they've just given me a number for our local branch and it's not going through i'm just looking to get a a quote a price on one drain that we've got on our commercial yard [sys] it might have been myself was it an [pii] [usr] sure [sys] number [usr] [pii] [sys] it's [pii] and that's not gone [usr] i just [sys] through how strange [usr] say it [sys] let's have a look [usr] he just wouldn't let me make a phone call to that number [sys] bear with me a moment and i'll see if i can get a quote for you is it just to have it unblocked one main drain [usr] one main train it's just full [sys] let me see if i can get through to him just hold the line for me ok it won't be a moment [usr] thank you mate [sys] that's ok dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers [usr] i know alright [sys] whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge [usr] it's [sys] and without [usr] coming [sys] obligation [usr] i ok not right 585 [sys] for your peace of mind [usr] one [sys] we provide a 24 hour emergency response seven days a week 365 days [usr] and [sys] a year all work is guaranteed [usr] pretty good [sys] you'll pay no call out charge and work is carried out by local engineers [usr] why don't you [sys] when drains stop working you'll need the problem [usr] when [sys] solved [usr] you [sys] quickly efficiently and at a price trust [usr] ok [sys] dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for [usr] that's [sys] further details or to book an appointment online would [usr] thanks [sys] you to save [usr] a lot to [sys] water but are not sure where to begin dyno bing can help we have a range of water saving devices available to find out more visit dino dot com today [usr] to [sys] being on the phone when driving [usr] six [sys] can put you and other road users at risk please stay safe our [usr] on [sys] agents [usr] there [sys] will ask you to call back later if you're driving hello hello i've just spoke [usr] hello [sys] to [usr] mate [sys] our local office on that number i've just spoke to a gentleman there called [pii] he's just given me the offices pricing for commercial and blocking it starts at £233 for the first hour and then every following half an hour that the engineer is on site it's an additional £94 [usr] wow right ok okey dokey i will forward that on to my boss with all the other quotes [sys] not [usr] and [sys] a problem [usr] then we'll [sys] at all [usr] see [sys] ok [usr] where [sys] thank [usr] we go from [sys] you very [usr] there [sys] much [usr] mate [sys] for your time have a wonderful day [usr] brilliant [sys] you're [usr] thanks [sys] very welcome [usr] for your [sys] bye [usr] help i appreciate it thanks mate take care bye bye bye bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening to my name is [pii] how can i help you [usr] hiya i rang up about an hour ago my name is [pii] i was just ringing in regards to your plumbing service because i think my son's put a bottle lid down the drain in our shower i was just wondering i spoke to one of your advisors earlier and he said that he could get someone to come out tomorrow between eight and one o'clock to my property [sys] is it covered with british gas or plumbing and drains [usr] sorry can you say that again [sys] is it covered the property is covered with british gas [usr] no [sys] for plumbing and drain [usr] no we're not [sys] do you have a policy with [usr] no [sys] no [usr] we're not covered with that [sys] ok ok could you please provide me the post code i can check the area please [usr] it's [pii] 4 november echo [sys] time and do you want for drainage or do you want for plumbing [usr] i don't really know to be honest i mean i just need [sys] could you please repeat to me what's the issue i can think about if it is a a drainage or plumber issue [usr] our our pipe our pipe in our shower is blocked and [sys] up [usr] every time we have a shower it does drain but very very slowly [sys] ok it's a drainage it's a drainage issue ok 1 79 let me have a look please [usr] thank you [sys] yes we do pick up bookings in your area just to inform you the price list because i i believe my colleague already inform you but i have the obligation to inform you as well monday to friday between 8 a.m. to 6 p.m. prices start as 170 including that cash your card up and completion [usr] i [sys] and after six pm it's 212 cash your card up and completion [usr] i was told by your colleague that that he said that obviously if they can unblock the the the drainage the system it's it's £170 and that's it is that right [sys] prices start at 170 including that cash or card upon completion we can if if it is a simple job that's it but if it's something more complicated we don't know until the engineer will see it in there the engineer needs to assess the job [usr] ok how much is it if they can't drain the if they can't drain the blockage [sys] i don't know if the engineer has to be there on site who will assess for assessing the job it's we do not charge for call out charge for assessing it's costing you nothing [usr] ok [sys] he can tell you if it is 170 or not but normally this is a this is the price for standard unblocking this is the price for standard unblocking when the engineer will use his road his high pressure just was to unblock wherever it is blocked [usr] ok if obviously if he is unable to unblock the the the blockage how obviously i was told by your colleague that it doesn't it doesn't cost any it does it doesn't cost anything if they're unable to unblock the drainage [sys] i'm not sure why did he say you that but we have no call out charge for assessing the job if the engineer starts to do the job then he will charge for it nobody will start to do a job carrying on the job and not charging for it isn't it isn't [usr] ok [sys] it for assessing it it's free but if you start doing the job it will charge you [usr] i i understand that but obviously if he comes in and says i can do it i can get rid of the blockage then obviously we we'll pay that but obviously if he starts doing the job and then halfway through says no i i can't unblock it for some reason do we pay or not [sys] if you ask me personally yes but obviously i will not be the engineer who will take the decision but theoretically yes because he starts doing the job isn't it [usr] ii i understand that but i was told by your colleague if he cannot complete the job then it we don't we don't get charged [sys] it's better if you speak with the engineer rather than me sending you a version and somebody else telling another version for that i advise every client while the engineer is there before starting the job put as many questions as you want [usr] ok [sys] you can ask this directly the engineer if you're starting the job and you can't do it do you charge me yes or not see and you you you are getting clarification directly from the person who is able to clarify everything for you [usr] right [sys] ok [usr] ok cos it sorry just just to confirm i'm just gonna speak to my partner and then i'll call back is that ok [sys] no worries love you take care [pii] [usr] thank you | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls [usr] ok [sys] for quality and training purposes good morning you're through to my name is [pii] how can i help you today [usr] i know it's [pii] from er [pii] [pii] in [pii] [sys] hi [usr] we've got a we've got a blocked drain on the toilets in the building just wondering can we organize someone to come and have a look at it and unblock it for us [sys] certainly can i just clarify is this a domestic or commercial property [usr] it's commercial [sys] and do you have any form of long term agreement with either british gas or dina rod for plumbing and drains at all [usr] no [sys] no have you used our service before [usr] a long time ago [sys] no problem what i would need to do is pop the details onto our system this will then get sent through to our local office they will contact you to go through pricing with you and also to arrange for an engineer's visit at your convenience [usr] no [sys] is that ok [usr] ok that's fine [sys] ok could i have your post code the first line of your address and your name please [usr] it's [pii] and it's [pii] [sys] when it rolled and [usr] and it's [pii] [sys] right bro [pii] ok thank [usr] it is [sys] you ok [usr] what [sys] i'm just gonna put some details onto the system can i just ask once you've spoken [usr] as well [sys] to the local office and they've gone through pricing and you've been ok with that and an engineer has attended [usr] that's what we [sys] how [usr] will now [sys] would you be paying for any works undertaken on the day [usr] we'll we'll [sys] i [usr] it my back [sys] that's fine thank you [usr] if you if you send us the details we'll [sys] that's [usr] just fax [sys] perfect [usr] it over to [sys] thank [usr] you [sys] you i'm just checking that we've got a local office in that area which we do now i'm going to get the details onto the system [usr] shooting [sys] when you said [usr] center [sys] you've got a block drain that's affecting the toilets do you have any toilets in the property that you can use at the moment right [usr] yesterday [sys] that's fine thank you ok it just takes me a couple of moments to get the details on and then i can get this sent over person that's [pii] ohh well and could i have a site contact name and site contact number please [usr] i'm gonna give you [pii] [sys] [pii] [usr] [pii] [sys] [pii] and the contact name please [pii] [usr] the person cos cos i'm on another site today i'll give you [pii] [sys] [pii] [pii] [usr] [pii] that's it [sys] ok [usr] and it's the lady's toilet's [sys] that's [usr] upstairs [sys] fine [usr] but she'll tell you exactly where it is [sys] i'm just gonna pop a little note on for the engineer now this toilets upstairs and show room are blocked [usr] in the show room it's blocked [sys] and is there anybody [usr] that's [sys] at the property [usr] it [sys] that's classed as vulnerable that could be affected by this issue no thank you ok [usr] no [sys] i will get that sent over to our local office now for you and they should be in contact with [pii] [pii] shortly to get that arranged [usr] brilliant [sys] thank you much for your call have a good day now [usr] all right thanks [sys] take [usr] very [sys] care [usr] much [sys] bye bye [usr] cheers bye right | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes good morning through to british gas you're speaking to [pii] can i get your name please [usr] my name is [pii] [sys] miss [pii] and can i get your home care number please miss [pii] [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] thank you very much [usr] it should come under [pii] by my daughter we both own the house here but it's in her name do you need [sys] that's [usr] be [sys] not a problem [usr] ok [sys] at all and that's ok can i get the first line of the address and the postcode please [usr] that's [pii] [sys] [pii] [usr] [pii] [sys] thank you and how can i help you today [usr] my thing where my water flow goes is totally blocked and the water is backing up into the washing machine [sys] i see ok is that the kitchen sink is [usr] yes [sys] it then [usr] it is and [sys] no worries [usr] it [sys] then [usr] leads over into a little basement flat that we've got here that's been going on for months now if they're coming today maybe they could have a look something with the water as well backed up in there as well sometimes [sys] ok the first one is is the kitchen sink is blocked and what was the other thing the second thing you mentioned [usr] it's the the basement flat we've got but where the kitchen is they're all on the same floor and sometimes the water from around here it blocks up it backs up in where the tenants lives and they're a little bit there it's all on [sys] i see [usr] the same [sys] ok [usr] thing i think the pipes are connected somehow [sys] ok there's a blockage inside blockage isn't it ok you still have bathing facilities [usr] yes [sys] you can still use your showers and stuff that is parking ok at the property [usr] yes they can park on my forecourt we have enough space there here [sys] fantastic thank you i can reach someone i can get someone out to you on wednesday the third if anyone's around [usr] yes i'll have to what's that i went to nothing before ok that's fine [sys] nothing before at the moment no [usr] ok wednesday the third morning or afternoon let me see i've got work [sys] i can do an all day appointment that's all i have [usr] afternoon only [sys] only all day [usr] i'm gonna have to because i don't have a choice i'm gonna have to try and figure this out ok the earliest is a wednesday [sys] i have to book [usr] ok [sys] wednesday between eight and six yes i'll book that in for you what would be the best telephone number to call you on is it the one you're calling on today [usr] yes please [sys] let me put that number on there for you and can i just get your name your first name [usr] that's [sys] put [usr] how [sys] that on there [usr] [pii] [sys] thank you miss [pii] no worries we'll give you a call roughly 15 minutes or before arrival but that's all been booked in for wednesday the third of january between the hours of eight and six [usr] thank you very much [sys] you're most welcome [usr] thank you bye bye [sys] take it [usr] bye bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] well i reckon the latest you should leave [sys] dino [usr] is really [sys] is [usr] cook [sys] one [usr] the [sys] of the [usr] one [sys] [pii] leading plumbing and drain services from blocked drains to burst [usr] i'll [sys] pipes [usr] have [sys] and [usr] a look [sys] busted [usr] and see [sys] boilers [usr] what how long [sys] we're [usr] it's gonna [sys] here [usr] take [sys] to help [usr] on the sat nav in a minute ok that's not too bad but i believe it one there what's coast is it shouldn't be i i didn't hardly put any cold in it [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year morning through to [pii] you're speaking to [pii] how can i help [usr] hello i think i've got a blocked strain [sys] ok [usr] and i just want and how much would it cost to to have you out [sys] ok and it's a residential property or commercial [usr] residential [sys] residential [usr] residential [sys] i'm assuming you haven't got a contract for british gas for plumbing and drains then [usr] didn't know you could get one [sys] you can indeed you can indeed right i'm assuming [usr] i'm with [sys] not [usr] i [sys] then [usr] am with british gas as well you [sys] ok [usr] can get a contract with with british cash for dr [sys] drain cover she'll to do i mean do you have any other cover plumbing or a boiler cover or anything [usr] no [sys] no they i mean they do boiler cover and but they do also plumbing and drains and other things as well anyway right with this drain you said you think you've got a blocked drain what's go what's going [usr] it's [sys] on [usr] cos [sys] then why [usr] the [sys] do you [usr] well the downstairs cloakroom is definitely not refreshing properly and there's a bit of a a bit of a a pond to put it bluntly [sys] right ok [usr] and you [sys] is it [usr] can [sys] just [usr] see [sys] draining slower [usr] of the [sys] than normal [usr] and you can see one of the outside drains you can see the sub sea bridge coming through [sys] right ok [usr] in [sys] is it [usr] the driveway [sys] toilet was coming up [usr] sorry [sys] toilet [usr] i think [sys] waste right ok what we do with costs anyway and i'll give you some numbers as well depending on how urgent you want want someone out but we can come out whenever if you've got toilet waste coming up anyway there's no call out charge an engineer would come out and have a look at it before they do any chargeable work they'll confirm the issue in a fixed price once you've got that you can go either way if you say yes it's cash or card on completion if it's a no then there's no charge now [usr] right [sys] as an idea though if it is just a blockage no other underlying issue that needs sorting or anything that if it's just blocked nothing else going on today being a sunday you'd be looking at 237 including that tomorrow being a bank holiday during the day you were looking at 255 including that back to normal tuesday onwards 180 including that [usr] right ok dokey it's not my house it's my daughter's i'm just ringing on her [sys] no [usr] behalf [sys] problems [usr] i'll have [sys] it [usr] a [sys] just [usr] word [sys] depends [usr] with [sys] on [usr] you [sys] how how urgent you reckon it is to be honest whether you want today tomorrow or during the week 18 or 255237 [usr] ok i will i will because she stopped using that loan at the moment nothing's happening [sys] right [usr] i [sys] ok [usr] will [sys] she's [usr] have [sys] got another [usr] a a word [sys] toilet [usr] with it [sys] she [usr] well [sys] got another [usr] she [sys] title [usr] got [sys] or somewhere [usr] she [sys] else [usr] got she's got three she's [sys] right [usr] all right [sys] she's alright for now [usr] i'll [sys] right [usr] have a word with her and i'll i'll give you a ring back [sys] no problem at all no worries at all [usr] j [sys] right [usr] started [sys] you take care all the best [usr] bye [sys] bye bye now bye bye bye | 7Quote
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following [usr] they [sys] options if you [usr] thank [sys] have a drainage [usr] you [sys] issue including [usr] ok [sys] blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue [usr] it anyway [sys] please press two if you're calling [usr] you [sys] regarding [usr] need [sys] a british gas call out please press [usr] ok that [sys] hello [usr] hello i'm just calling from a letting agency in [pii] i've just been proof i think i went through to the wrong line we've just been speaking with regards to getting somebody out we had a leak in a building but we have resolved the issue i was just calling to cancel down the job [sys] ok what's the post code [usr] it's ng one two alpha papa [sys] was it a leak or or a did you say it was a drainage [usr] it's a leak [sys] issue or a we wouldn't be we don't cover that area you need to try and get a hold of the franchise that does [usr] i've [sys] cancel that [usr] somebody else has just told me that and put me through to you [sys] right ok i'll let me try and transfer [usr] o [sys] you transfer [usr] ok [sys] you to them ok [usr] only need to [sys] this call may be monitored [usr] no [sys] or [usr] i don't [sys] recorded [usr] take ok [sys] welcome to your local dino plumbing office your call is very important to us and is now being transferred to a service representative please note that in the interests of quality our calls are recorded how can i help [usr] hello i'm sorry i've just been passed i just wanna make sure i'm through to the right line i'm just looking at canceling [sys] set [usr] a job in regards to we caught up with regards to a leak in a block building but we've now resolved [sys] what's [usr] the issue [sys] the postcode please [usr] it's [pii] [sys] do you wanna cancel it off [usr] yes [sys] lovely [usr] we've [sys] what [usr] sorted [sys] was your name [usr] it now [sys] [pii] [usr] thank you much for that it's it it was [sys] lovely [usr] in the cord [sys] thank [usr] but [sys] you very [usr] it's [pii] [sys] much cheers then [usr] thank you bye bye | 7Quote
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[sys] good morning [pii] speaking [usr] hello we have [pii] came out to our house about 10 days ago and er he put a camera down the pipe and he said we need a repair and he said it would take probably about 10 days for the paperwork and we were just wondering how that's going please [sys] ok what's your post code please [usr] yes it's [pii] [pii] hotel [pii] and then it's [pii] [pii] [pii] for golf [sys] i will chase [pii] up for the information it's under your british policy [usr] ok pardon [sys] cos it's under your british gas policy [usr] yes it is yes we started off we had a blocked toilet that was about three weeks ago probably and he very kindly said that he would put together a plan for us but he's definitely says that we need the pipe repairing [sys] right [usr] that'd be lovely if you could thank you [sys] i'll chase them up a bit i can [usr] bless you thanks much [sys] right | 7Quote
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumber good afternoon [pii] [usr] good afternoon is this the office that looks after [pii] [sys] it [usr] area [sys] it certainly is yes how can i help [usr] ok it's er my name's [pii] i'm calling from pickering's in [pii] [sys] ohh [usr] we had one of your guys out on monday [sys] all right [usr] he got some photos of a of a we were looking a blockage it turns out we got a collapsed drain was supposed to [sys] bye [usr] give us a quote apparently but told me the office would do it i phoned up yesterday er morning and was told that somebody would have the quote to me by close of play yesterday but i'm still [sys] still [usr] chasing [sys] waiting right bear me a second [usr] the problem i've got is i've got no toilets cos keep backing up i'm desperate to get this sorted [sys] right ok bear me a second what's the post [usr] right [sys] code where you are [usr] it's [pii] [sys] [pii] [usr] that's correct yes [sys] have a look is that the right one [usr] that's the one [sys] let's have a look and see if i can help you out er high pressure water cline collapse needs to dig right are you ok just to hold for a second i'm gonna see if [usr] no [sys] i can [usr] problem [sys] get on top of this alright bear me a second [usr] right [sys] thank you [usr] thank you [sys] hello hi sorry to keep you on hold i'm just trying to case and find out what's [usr] that's [sys] going on [usr] right [sys] i just spoke to [usr] no [sys] the engineer [usr] worries [sys] that was on site er to have a look at what's going on and he said he was he advised us something about a container that would need to be moved first to be able to trace and locate where this collapse is is that right [usr] no he said if we were doing the dig the container would have to be he's ran his camera through where it was blocked and where it wasn't and he could see rubble he showed one of my guys the the the pictures he knows roughly [sys] ok [usr] where it is what he said was in order to [sys] yep [usr] do the repair we'd have to move [sys] right [usr] one of the containers [sys] ok ok let's have a look [usr] which is not a problem we can move it that [sys] what [usr] that [sys] a container [usr] fine [sys] is it i'm just trying to get it in my head [usr] it's just a it's just a it's a 24 ft er anti vandal container [sys] right [usr] that's [sys] it'd be [usr] all [sys] fairly easy for you guys to move would it [usr] we'll just move it within within three minutes we moved we'll move it before [sys] right [usr] you guys [sys] ok [usr] get there [sys] what i'll do is have you got an let me just take down your email address because i will send a quote over a ti [usr] well have you got can i email you because i i did spell it to the girl yesterday and just in case she [sys] right [usr] she didn't what's [sys] mine [usr] your email address [sys] is quite straightforward it's [pii] [pii] [usr] [pii] [sys] and then this is gonna be all one long word [pii] [pii] [usr] yep [sys] with the s on the end [usr] [pii] [sys] [pii] [usr] that's better than my [pii] [pii] over [pii] [pii] [sys] do do what i've just looked on the timeline i can see when i'm there with the [pii] and then he's got your last name and i think i probably would have misspelled that probably that myself i do [usr] i'll [sys] apologize [usr] just er i'm just doing that now [pii] [sys] yep but that's the one [usr] that has gone now i've sent that to you you've got that [sys] what's [usr] if you [sys] the [usr] send [sys] work [usr] something [sys] order number [usr] to me i can then get that into my director get it signed off [sys] of course [usr] and i hope they [sys] we can [usr] something booked [sys] i'll [usr] in [sys] i'll get something sent across to you within the next couple of hours alright [usr] that's [sys] no [usr] fantastic [sys] worries [usr] thanks [sys] it's [usr] i sorry [sys] [pii] [usr] what was your name sorry [pii] [sys] you're welcome [usr] thanks [sys] take [usr] for your help [sys] care [usr] buddy [sys] see you soon bye [usr] cheers [sys] bye [usr] mate and you mate bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening welcome to british gas my name is can i take your name please [usr] hello someone an engineer has been out to look at a plumbing problem [sys] ok [usr] but i don't have the number he said at the he didn't have the tools to do the job but he could do it once and if we established seven friends have established been out to establish where the stop stop tap is but because i didn't have a contact number it said there was an [pii] but it's just ringing out long bleep beeps and there's no reply i don't know whether [sys] the [usr] you can [sys] phone [usr] help me [sys] from the water board [usr] no no well i rang dina rod i've rung yourselves probably a couple of hours ago explained [sys] ok [usr] what the problem was the post code someone the end i was told the e an engineer would come out have a look [sys] ok [usr] tell me if it was doable and give me a price and a quote the engineer has [sys] ok [usr] been out but i've no contact and it said any problems if i need to get in touch it gave a number and it was [pii] but the number [sys] ok [usr] is unavailable [sys] let's have a look let's have a look can i take the post code please [usr] it's [pii] [pii] [sys] what's the house number [usr] and it's well it's a block of flats showing them [pii] [pii] [sys] ok [usr] [pii] [sys] is a number is a number with [usr] and [sys] that [usr] the flat number where the leak is well it's coming in but it's from outside is [pii] [sys] ok [usr] i own the property but i don't live there it's a tenant i'm one of the directors of the showing court residents association but the lead director my co-director [pii] he's been out he's had a look he's spoken [pii] the tenant has spoken to the diner rod chap we we know we've established [pii] who lives on site he lives at [pii] he's there and he's available i can give you his number if you want [pii] [sys] the person who's been out he's updated his notes stating that he's he's arranging a quote for you [usr] right [sys] he'll he's arang a quote for you but he's not got a quote at the moment he's not worked it all out but he'll he's working out a quote and he'll give you a ring back tomorrow [usr] right ok because my te my tenant hasn't it's dealing with it's the chinese whispers isn't it trying to establish [sys] it [usr] it [sys] in the middle of the year [usr] how has it been left then the engineer is working [sys] just [usr] out a quote [sys] the notes he's put down his gathering quote we'll arrange a call back that's the notes he's got there he's not got the he's not worked out a price or obviously not going into detail of what the fault is it just just yet but it will be passed on to the in day team and someone will give you a ring back tomorrow [usr] will it be done tomorrow cos it needs doing as soon as possible [sys] i wouldn't know until you get the quote prices i can't tell you when we when we come out to start sorry but leave that with us we will we'll arrange that for tomorrow and we could take it from there for you [usr] ok thank you thanks bye [sys] ok [usr] bye [sys] but it is it is it is in hand though [usr] it's in hand thank you [sys] it's in hand yes [usr] thank [sys] ok [usr] you [sys] thank you bye bye now | 7Quote
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[sys] met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need to having hand we'll be with you shortly facing an you are number one in line and will be answered by the next available representative expected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as [usr] morning i had someone come over from last week on friday [sys] nice [usr] and they were meant to come [sys] nature [usr] the job wasn't finished and they were gonna come this week i was just wondering when they were gonna be coming round cos i haven't received a call [sys] ok can you give me your post code please [usr] [pii] [sys] one second on the 42 yes [usr] four pq [sys] four [usr] pq [sys] tq yes thank you one moment please sorry [pii] [pii] teddy queen [usr] got four papa quebec [sys] i'll thank you hm i cannot find you on the system rg 42 yes [usr] rg 42 for papa quebec [sys] hm do you have work [usr] ok [sys] order number [usr] no you you're part of the british gas [sys] yes we have it's plumbing plumbing is it definitely plumbers come to you or maybe down the road with the zoos and blues [usr] you it it was for drains and blockages [sys] yes it's not us it's a different department it's [pii] i can give you their number and i can transfer you to them [usr] if you if you give me the number and transfer me that'd be great [sys] ok one second please ok the number is [pii] [pii] [pii] [usr] ok if you could transfer me that'd be great [sys] yes sure one moment please [usr] thank [sys] thank [usr] you [sys] you met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a rate of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from e tas to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is our use of mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you'll also guarantee less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com hello hello unfortunately we don't have any dates available before [usr] hello [sys] sixth of october or everything is fully booked yes friday afternoon [usr] that's that's fine [sys] pm [usr] sixth of october is what friday is it [sys] we will book you in then [usr] that that's fine [sys] speaking [usr] this is this is just to repair the lock cos the last time it wasn't finished [sys] yes [usr] off and the [sys] we [usr] guy was [sys] have [usr] gonna come [sys] the notes [usr] over and [sys] from the engineer [usr] off whatever [sys] that [usr] he was doing [sys] we [usr] downstairs [sys] have to wait when southern water water will fix your meter now they're able i believe they were able to fix the problem bye [usr] the meter it's not not [sys] with [usr] not got [sys] the [usr] nothing [sys] yes [usr] to do with the meter it's to do with [sys] to [usr] the downstairs [sys] shut off [usr] toilet being [sys] a meter [usr] booked [sys] before we can fix leak and replace is that correct this is the job the southern western had [usr] no [sys] to do [usr] no that that's the wrong job no no no no my my job was the downstairs [sys] one [usr] toilet was blocked [sys] second [usr] and the guy was gonna come and cut the roots out and clean clean the downstairs drain [sys] the problem is pop coke yes no fresh water 1000 [usr] no no no [sys] downstairs [usr] no no no no it's not the stop clock [sys] toilet [usr] it's er [sys] is [usr] the [sys] locked [usr] downstairs toilet is blocked toilet do [sys] one [usr] do you [sys] moment [usr] have the right postcode [sys] please [usr] i mean the guy who already came round last friday [sys] sorry can you repeat me the postcode please i yes bye [usr] [pii] [pii] [sys] ok bye [pii] ok [usr] four pq [sys] sorry i'm just confused now one moment please one moment i will double check something [usr] ok [sys] met [usr] ok [sys] part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life up down turn to dino whether you're facing a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance of superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to burst or leak but what is unique is or use mowing technology when replacing them a mole is a round torpedo machine driven underground from the main valves to your property followed by a new pipe not only is this useful where access is limited you're also guaranteed less disturbance and reduce costs go to meserve dot com for all the details there are three key principles at the heart of everything we do safety honesty and integrity you won't find a single white van engineer among our team instead you'll be treated to local friendly plumbing experts or qualified to at least nvq level two standard and still undergoing regular training to ensure the highest caliber service learn more about our staff online at meserve dot com hello hi sorry for the confusion i just pick up the wrong number you spoke with someone else i believe [usr] hello [sys] before your post code i couldn't find on the system it's [pii] can you repeat me please [usr] ok [sys] [pii] yes you [usr] 42 [sys] sorry i i don't see on the system i think you need to speak [usr] pq [sys] to [pii] if they if you have problem with the blockage in the toilet it's dina rod i've got the number i have two numbers i can give it to which [usr] yes have [sys] one [usr] you [sys] is [usr] got [sys] the [usr] the number [sys] best but i can give you one is [pii] [pii] [usr] yep [sys] [pii] and then there's another one because there's a few areas they cover another one is [usr] ok [sys] 0208 561 four triple five and it's you need to speak to if it's blockage you're welcome [usr] i [sys] thanks bye bye [usr] ok brilliant thank you cheers bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help [usr] hello there my name's [pii] i'm calling from integral [sys] how can i help [usr] hi i've got a call out to pass over to you i just wanted to check whether you would be able to make attendance tomorrow [sys] it would depend on the availability of the office i'm sure they would however you're through to just the central on demand line if you give me the first part of the post code the site postcode i'll transfer you over to that dining office and they'll be able to confirm availability [usr] brilliant it's echo x-ray one [sys] ok and is it for plumbing or drains [usr] it could be it could be one of either i'm not i'm not 100% sure at the moment i think it's more likely to be drainage [sys] if you could just briefly read out what the job description is i'll be able to tell the difference [usr] er got flooded basement possibly from a large rain rain water overflow pipe that runs through the basement area [sys] ok that's fine i'll transfer you over now [usr] thank you [sys] you're welcome bye bye now [usr] right bye [sys] hello you've reached road [pii] speaking how can i help [usr] hello there my name's [pii] i'm calling from integral [sys] hello [usr] i've got a call out for you but i just wanted to check before i send everything over that you're gonna be able to get to to the site [sys] ok what was the postcode [usr] postcode is [pii] ray one q alpha hotel [sys] ok perfect bear with me and i'll find out for you quickly [usr] we need attendant looking for attendance at some point tomorrow between seven and three or sorry half seven and three [sys] right ok bear with me is it in what was the issue sorry [usr] there there's we've got flooded basement possibly coming from a a large metal waste stroke overflow pipe [sys] sorry there's there's a block in the pipe [usr] well we don't know if it's we don't know if the pipes blocked or split or or any or anything they haven't been able to get in there because of the amount of water because there was a lot of water but they they've the the buildings [sys] ok [usr] unoccupied at the moment there's no point in attending today [sys] i see [usr] someone's gonna be on site from 7 30 tomorrow morning [sys] obviously we can only go down if there is a blockage of the pipe is split we won't be able to do anything unfortunately [usr] right ok would you be able to to take a look cos we as i said we just don't know at the moment [sys] we we can do we can do and then we'll just problem let me just see when we can get if tomorrow is fine two seconds [usr] thank you [sys] hello [usr] i'm going when i get off the phone hello [sys] hello [usr] there [pii] [sys] i'm just saying if you you are in the [pii] area i'm just going if you go to the [pii] office sorry what [usr] no but the site's in [pii] [sys] but it's an ex isn't it [usr] [pii] is the post code of the area where we need to where where we need [sys] [pii] [usr] to go [sys] office is that deals with this postcode [usr] sorry someone transferred me through to you because i rang the trouble free number you see [sys] ok it's a different number from the [pii] office is [pii] [usr] right i don't know someone someone from moving transferred me through to [sys] ohh [usr] you [sys] ok i do i can imagine it's fine but i can't [usr] that's [sys] confirm [usr] ok [sys] without speaking to [pii] department just because it's their engineer who will be going on [usr] ok [sys] but [usr] no worries pop pop me through pop me through wherever it's [sys] i do [usr] ok [sys] apologize two seconds [usr] no that's all right thank you i am really hungry [sys] up or two for an existing job or inquiry thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or you have an did that you can now book drainage services online in a few easy clicks visit dino dot com for details [usr] fucking recorded [sys] alternatively [usr] messages [sys] please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon 59 year old speaking to how can i help [usr] hello there it's [pii] [sys] hello [usr] from [sys] mate you alright [usr] not too bad [sys] good [usr] mate not too bad i just wanna check before i send over send over [sys] ok [usr] an instruction i need someone to attend the site in [pii] [sys] what's the postcode [usr] tomorrow echo x-ray 12 alpha hotel [sys] er is it probably not drained [usr] drainage [sys] and what's the issue [usr] i think [sys] is just a standard job [usr] er got flood flood in the basement of a of of a of a property [sys] no that's fine [usr] looks it's coming from a from a waste or or a drainage [sys] with [usr] pipe [sys] all this rain pretty common at the minute to be honest but [usr] tell me about the amount [sys] no [usr] that we've had [sys] indeed [usr] i just wanted to make sure you were able to get you were gonna be able to get there between half 7.5 3 [sys] right [usr] tomorrow [sys] ok it's the timing wise of an issue [usr] cos it cos it said it's a business premises and it's manned from half seven till half [sys] right [usr] three [sys] let me let me just speak to the local office then and what was the rest of that postcode s one [usr] two alpha [sys] right right give me a minute it won't be a minute thank you [usr] thank you [sys] dino is the uk s expert [usr] i haven't managed [sys] repair [usr] to [sys] service [usr] look at anything [sys] offering [usr] yet [sys] fast professional solutions to building maintenance problems our comprehensive plumb and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premise and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering vast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online [usr] ok ok [sys] hi [usr] ok [sys] mate thanks for holding [usr] you've [sys] just [usr] all [sys] walking [usr] the bad [sys] with the local [usr] ones [sys] office they're all right with that [usr] you thank you i mean [sys] they're [usr] hope [sys] all right with that just stick it on the stick [usr] all [sys] it on the [usr] right [sys] work [usr] i'll [sys] order [usr] an instruction [sys] i'll i'll [usr] sent [sys] just [usr] over [sys] leave a note [usr] an with [sys] for the key [usr] an order [sys] accounts [usr] right [sys] team now anyway for the bookers that i've already [usr] in [sys] spoken [usr] my life [sys] to the and they said it's fine [usr] good right [sys] all right mate [pii] [usr] all right brilliant what was your name what was it it [sys] no worries mate take [usr] brilliant [sys] care mate [usr] thank you [sys] bye [usr] very much [sys] now [usr] for that [sys] bye bye bye bye [usr] thank you cheers bye bye bye bye | 7Quote
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[sys] good morning [pii] how afternoon [pii] how can i help [usr] hello good afternoon [sys] i'm sorry i do apologize [usr] that's all right don't worry about it it's it's not a problem i had a missed call from [pii] regarding [pii] this is [pii] he was saying that the parts that was to be ordered wasn't wasn't right and they needed more i just wanted to find out i'm assuming it's all the connectors that aren't part of the kit that it was just the valve housing but they need the connectors as well [sys] what [usr] can [sys] was the postcode [usr] it's [pii] [sys] [pii] [pii] [pii] [pii] [usr] no [pii] [sys] sorry [usr] [pii] [sys] and was it for [pii] [usr] yep that's the one [sys] ok sorry bear with me [usr] that's right [sys] right what i'm gonna do is i'm gonna pass you over to my plumbing department [usr] yep [sys] and i can and they can discuss on with the issue that you have got [usr] ok thank you [sys] no worries mines are currently busy for a short while and your call will be answered on hold but we will be back with you soon lines are currently busy short wire and your call will be thank you for calling our staff will be with you as soon as possible hello thank you for holding [usr] that's [sys] yes [usr] all right [sys] i do apologize my engineer was trying to get hold of yourself as there was a problem with the pricing for the part that he quoted you [usr] it was a quote that we got between us we i i phoned [pii] and we sorted it out but it i i know he said that it it needs more than the bit that we just discussed which shouldn't be a problem i just wanted to clear what it was exactly that needed to be added to the [sys] right [usr] order [sys] right bear with me two seconds i'll just see if i can speak to my engineer as he didn't advise what is that part was needed instead i do apologize about that but [usr] no [sys] bear [usr] worries [sys] with [usr] no [sys] me [usr] worries [sys] two seconds and i'll just have a chat with my engineer [usr] yep [sys] lines are currently busy for a short while and your call will be answered hello thank you for holding yes [usr] that's ok [sys] i do apologize for my engineer isn't answering the phone at the moment what i'll [usr] he must be busy [sys] you must be a bit busy what i'll do is i'll go away i'll have a chat with him once i can get a hold of him find out all the information and the different price change and i'll give yourself a call back once i know is that ok [usr] ok he he did phone and say that it would be about 100 and 8700 and 30 an extra £50 now i assume that the original quote was purely for the valve housing and that the addition is for all of the 90 degree etcetera connectors that are required then between the pipework and the and [sys] right [usr] the housing if that's what it is then i have no problem all right if it's more than that then i'd to know because it may be that we can reuse some of the bits that we've got but if it's the connectors [sys] -huh [usr] as they were the cause of the leak then they obviously definitely need to be replaced [sys] right bless you no worries what i'll do is i'll write that down and send that out to a message [usr] what [sys] to my engineer and if if that is the case then i'll get them on to order for you obviously if it is different then [usr] lovely [sys] i will give yourself a call once i find out exactly what it is bless you all [usr] lovely [sys] right lovely thank [usr] all [sys] you [usr] right [sys] much thank [usr] that's all right [sys] you [usr] thanks very [sys] bye [usr] much cheers bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if [usr] good [sys] you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 26 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help [usr] hello [sys] and we're here whenever [usr] we [sys] you need [usr] calling [sys] us [usr] them we're calling them now the waiting time is 26 minutes i'm gonna need to come back downstairs you've got a home care you've got home care service we've got insurance for british gas they're gonna call them i'm calling them now we'll get 26 minutes waiting time you're gonna be out there for 26 minutes and we we'll come back we'll help i i i go then i [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see [usr] little [sys] exactly the same [usr] [pii] [sys] appointments as our team do over the phone [usr] hello ok 350 double one bye no no hold on because i'm not [sys] looking for our latest [usr] yes no [sys] energy hive and new boiler [usr] ok [sys] offers search british gas offers online or ask us today [usr] i didn't know i don't know i didn't hear about it ii i know i didn't i didn't i didn't know anything about it in a no we need to talk out tonight we had a we had a we got a there there there there is an there is an underlying problem with the with the valve up there that's been going on for some time and i've been saying to the wife but [sys] at british gas [usr] thinking [sys] we're [usr] maybe [sys] hiring [usr] that's the problem [sys] a new apprentice every day until [usr] for the [sys] 2030 [usr] for [sys] powering [usr] the washing [sys] the skills of the future and helping customers create greener more energy efficient [usr] with [sys] homes [usr] blood the dogs that's ok i celebrate or i think personally i think we should go because we're gonna we're gonna talk with that tonight ok and they call the call is gonna me can you let me know what they what the when you sort it out or what what whatever whatever's happening we're gonna let they're gonna need to come up i know it's gotta be sorted it's got we we [sys] want to save [usr] i [sys] a [usr] know [sys] few [usr] i [sys] £100 [usr] know we [sys] a year on [usr] let [sys] your energy [usr] let [sys] bills [usr] let [sys] ask [usr] me sort it out [sys] us how a high [usr] ok [sys] thermostat [usr] all right thank [sys] could [usr] you [sys] help [usr] cheers thank you i don't know right there's no way that that was some shit fucking what [sys] if you have home care cover for your boiler and we can't repair it we'll replace [usr] i told [sys] it for [usr] her [sys] free [usr] eight [sys] if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date [usr] washing machine [sys] did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online [usr] nothing [sys] or [usr] to [sys] ask [usr] do [sys] us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill [usr] what [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too want a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next [usr] hello [sys] visit [usr] hello hi all right [sys] freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening [usr] we [sys] is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate [usr] i think [sys] fitted this is [usr] ok [sys] an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers [usr] the [sys] just ask our advisor or one of our engineers about getting one [usr] i know before you guys and which one i know i know well ok [sys] thanks for protecting your [usr] ok [sys] home with british gas our nationwide team of expert engineers are always on hand to help [usr] i [sys] and [usr] have [sys] we're [usr] either [sys] here whenever you need us [usr] about it i didn't know anything about it ok ok well [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] ok [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable [usr] down [sys] by increasing gas storage by 50% the 10 million customers [usr] i [sys] who [usr] enjoy [sys] choose [usr] it [sys] us as their energy supplier today can rely [usr] there [sys] on [usr] will [sys] us [usr] be [sys] tomorrow [usr] 51 [sys] too [usr] minutes and 49 seconds [sys] got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and [usr] try [sys] easier [usr] and move [sys] to call [usr] the [sys] from a [usr] call [sys] number [usr] but i [sys] we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or [usr] on [sys] repair [usr] the summer [sys] online [usr] time [sys] it's [usr] was [sys] quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] and it wasn't [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too want a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure [usr] what [sys] how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit [usr] that boy was crazy what [sys] freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one [usr] no [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date [usr] outside [sys] did we can cover your home electrics kitchen appliances and plumbing and drains too [usr] if you put [sys] ask [usr] all your number [sys] us about upgrading your cover today | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and [usr] right [sys] your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com good morning [usr] just [sys] you're through to [pii] here at happy to help [usr] hi i've got a well blocked drain effectively from my kitchen i know the water's going down the sink it's going outside and then it's just overflowing i need a an engineer to come out please mate and have a look if you don't mind [sys] ok we we can certainly have a look at that for you but it would be 2 to 3 working days before we could get an engineer out with it just affecting the kitchen and it would start [usr] that's no [sys] at [usr] good [sys] 100 [usr] to [sys] and [usr] me [sys] £80 [usr] mate [sys] to have anything booked [usr] right i'll wait i'll get somebody else a mate cos i'm not waiting for days thanks for your time cheers | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to dino [pii] speaking how can i help [usr] hello i was just ringing up to ask how much i've got a a block sink i i was wondering how much it costs for someone to come out and and repair or clear it [sys] is it a domestic property or commercial [usr] it's a domestic it's just my kitchen sink i imagine that sunday roast they blocked it or something i don't know [sys] the prices are from 100 and £80 including that the engineer would come out and inspect it and then give you the exact quote when he's out there [usr] it's the minimum of 100 and 80 right and what how how long before someone could come out [sys] the earliest would be thursday this week [usr] thursday gosh all right then i'll have to think about it i might see if i can find a local plumber i think it's just probably the u be all right then cheers [sys] no problem take [usr] ok [sys] care [usr] can i book online if i decide to do it or [sys] you can book online or you can call this number back [usr] all right then cheers [sys] ok [usr] 100 and £80 ok thanks very much [sys] no checker [usr] thanks bye bye | 7Quote
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[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain [usr] stupid [sys] please press [usr] little boy [sys] for an update on your clearance booking or to reschedule an existing appointment press two to [usr] i mean i feel as well they've given [sys] good [usr] him a little [sys] afternoon [usr] tap [sys] [pii] [usr] hello just wondering whether you can help me i don't i'm looking for a company i've got a sump pump outside my property [sys] right [usr] that pumps the water into the main drainage system i've been told that i have a blockage i've had an electrician out today looking at my sump pump and my sewage pump and i'm wondering whether somebody could come out and have a look [sys] i mean [usr] at it [sys] if [usr] for [sys] there's [usr] me [sys] a blockage [usr] please [sys] it would be a charge of 100 and £80 to come out [usr] there is a call out fee [sys] by [usr] for this there [sys] the [usr] is [sys] sounds [usr] a blockage [sys] of it it sounds there is what what is the problem your electrician that [usr] er i don't if i'm the sewage pump that's on the house er were shorting the electrics he has come out and taken my sewage pump apart and he looked at that and he said i think the pump has broken but he can't get to it some of the water needs pumping out obviously he was just an electrician and he said because the pump had stopped working he needed stuff pumped out of the tank [sys] is [usr] that [sys] it [usr] is [sys] a septic [usr] in the driveway [sys] tank [usr] no it's i hope it might be they said that the the matter [sys] do [usr] drops [sys] you have to [usr] to [sys] have [usr] the bottom [sys] it emptied [usr] and then there's clean water on the top [sys] no [usr] and the sun [sys] hm [usr] no [sys] i can get an engineer out to you but it would be a charge of 100 and £80 [usr] if i'm gonna be honest i am gonna look for another [sys] ok [usr] company because i've seen a few where they don't have call out charges [sys] no it's fine absolutely [usr] sorry [sys] fine no worries [usr] i'm just going to be honest before i say no thanks only cos i don't know if that is [sys] i don't [usr] the issue [sys] know why a blockage flick your electrics [usr] if [sys] but [usr] i i don't know if i'm honest i'm a bit stuck as to what really is the problem they [sys] right [usr] did say [sys] ok [usr] that the pump isn't working in this container and then he said there's a blockage and i can't get water out i can't get the pump out then i've spoken to a second guy that has looked at the system before who was well of course he'd say that he's an electrician he didn't want to do it he [sys] alright [usr] needed to chuck the water out he had one black [sys] i mean [usr] bucket [sys] obviously i said i could get an engineer out to you but it's 100 and 80 if you wanna look around that's absolutely fine if you wanna give us a call back that's also absolutely fine i shut at six today [usr] what time do you shut ok lovely and if i do go with you [sys] er tomorrow [usr] what's the quickest i can have an engineer out maybe tomorrow ok i'm i know cheapest isn't always best if there is a blockage that is affecting this pump coming out what is worst case scenario [sys] just to come [usr] price [sys] out and clear the blockage [usr] wise [sys] it [usr] that [sys] would [usr] i'm [sys] be [usr] looking [sys] 100 and [usr] at [sys] £80 obviously [usr] that ok [sys] if any repairs [usr] right [sys] or anything were needed then the engineer would quote [usr] obviously [sys] you on [usr] i've [sys] site [usr] never [sys] and obviously if you accept it we'd book it in for a later day [usr] the pump that is in there that they say is knackered if they find say for instance a wet wipe in there can they [sys] i [usr] get [sys] mean [usr] that out [sys] if [usr] and [sys] it's [usr] quote [sys] just [usr] prepare [sys] blocked [usr] it [sys] it may not even be broken it might it might just be full to the point that it's blocked but obviously if they could repair it they would repair it if you accepted the quote yes [usr] lovely but obviously if it's gonna be hundreds and hundreds to repair it i can just [sys] that's [usr] have [sys] what [usr] a quote [sys] it would be [usr] and wait until i'm paid next week right lovely thank you i'm just gonna [sys] no [usr] make more [sys] worries [usr] phone [sys] at all [usr] call [sys] that's [usr] before [sys] fine [usr] you probably hear from me again [sys] all right no worries bye bye [usr] thank you very much bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes no i [usr] hello [sys] no [usr] hello hi i'm calling from [pii] spare i've got to block the drainage i just wonder if you could help please [sys] certainly [usr] hello [sys] can i ask is this a do hello can i ask [usr] yes [sys] is this a domestic or a commercial property [usr] it's a it's a commercial property darling [sys] and do you have any form of long term agreement with either british gas or dina rod for plumbing and drains at all [usr] no we don't [sys] ok and have you used our service before [usr] yes i did [sys] could i have your what what i will need to do if it's ok with you is i will need to pop the details on the system this will get sent over to our local office they will then contact you [usr] ok [sys] when they've got to go through pricing with you and also to arrange for an engineer's visit is [usr] ok [sys] that ok [usr] that's ok [sys] thank you could i have your post code the first line of your address and your name please [usr] it's [pii] and the number [pii] and my name is [pii] [sys] sorry could i have the company name please [usr] it's a [sys] sorry [usr] it's a costa rico cafe [sys] good [usr] gusto g us to [sys] good cafe [usr] no it's gusto gusto rico cafe just g us to and then separately r i double co cafe [sys] right gusto rico cafe [usr] it is yes [sys] right that's great and they're the details i need first i'll take your name again in a moment for a site contact name and number but first i need to check the details on here [usr] right [sys] bear with me one moment [pii] [pii] i'm just checking that we've got a local office in that area first of all which we do that's fine what i'm going to do now is pop the details onto the system then i'll take your contact details and then i'll get them sent over to the local office for you [usr] ok [sys] thank you ok and that's [pii] [pii] there we go ok and can i just ask once an engineer has attended how would you be paying for any work undertaken on the day [usr] say it again darla [sys] how would you be paying for any works undertaken on the day [usr] how will i be paying you to say or [sys] that's correct how will you be paying once the work's attended [usr] starting out pay by pay by card [sys] that's perfect thank you could i have your contact name and contact number please [usr] the contact name is [pii] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] it's [pii] [sys] you got that [usr] [pii] [sys] [pii] [usr] correct [sys] thank you and could i have a description of the issue you said you've got a blocked drain [usr] yes and er it's just down down in the basement it's the water is not going the water [sys] ok [usr] is accumulating [sys] and is there anybody in the property classed as vulnerable [usr] no [sys] no and is the drain overflowing at all or [usr] it's [sys] is it just not going [usr] it's overflowing yes [sys] and is that with waste water [usr] it's to waste more tires [sys] right thank you ok ok i'm going to send this over to our local office now for you they should be in contact [usr] thank [sys] soon [usr] you goodbye [sys] to go through [usr] yes thank you [sys] availability and everything for you [usr] good bye [sys] thank you much for your call [usr] right [sys] take [usr] that's [sys] care now [usr] that's [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to [usr] three [sys] burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year hello you're through to speaking how can i help [usr] good morning how are you [sys] i'm good not too bad thank you how about yourself [usr] i'm fine i'm fine please i need help i've got a a sewage pump in my private property domestic one and is that is now it needs repair i don't know whether you repair sewage pump or you replace you can replace with a new one [sys] ok we can get the job raised on the system and then the local office will send an engineer to investigate and then they will let if that's ok [usr] i've somebody has been in already we know the the pump is at fault right we don't know that's why i'm asking what service do you render [sys] bye [usr] do you render repairing the pump or i can hold out a new form and it will be replaced by one of your engineers [sys] i wouldn't be able to tell you the engineer will have to go and investigate and let we will have to raise the job on the system and then he will attend and let if he can fix it or not all right [usr] ok [sys] do you want me to book it in [usr] what is your charges [sys] there's no call out fee however if there's a blockage would be 100 and £70 that's including va t to unblock it today [usr] it's not block it's not block it's not ach is palm problem now it [sys] ok [usr] has nothing to do with blockage [sys] i said we can get it ready on the system there's no call out fee and then the engineer will attend and investigate and let how much it would cost to replace it or to fix it ok [usr] that's [sys] is it for a domestic property ok [usr] is [sys] have you got [usr] domestic [sys] insurance with british gas plumbing and drains ok [usr] no [sys] have you [usr] i don't [sys] got anyone vulnerable as the sea ok what's the post code [usr] no [pii] [sys] say that again sorry [pii] [pii] [usr] two [pii] [sys] ok [usr] i feel that [sys] what's the address [usr] it's the the house name is [pii] [sys] won't be a second just trying to find the address [usr] that's fine [sys] ok i am i am ok [usr] yes the growth [sys] ok and this a domestic property ok [usr] yep [sys] what's the best contact number for yourself [usr] it's [pii] [pii] [pii] [sys] [pii] ok and what's your name [usr] [pii] [sys] what's your last name [usr] [pii] [sys] ok i'm just saving your details and then we can get erased [usr] that's why [sys] i will do we'll just book it on the system and then the local office will get in touch with you ok should [usr] ok [sys] be as soon [usr] how [sys] as possible [usr] soon are [sys] i'll [usr] they [sys] just [usr] go is [sys] check [usr] it today [sys] on [usr] or [sys] the system to see when we can attend because obviously this is not classed as an emergency job would be a standard deployment you've got a issue with the sewage pump you just want him to investigate and let how much it would cost to replace it would you would [usr] see [sys] you would [usr] which [sys] you [usr] bomb [sys] to to [usr] sea [sys] know if [usr] which [sys] we can fix [usr] boom [sys] it or replace [usr] i want to [sys] it [usr] know where are you i want to know fixed and if it is replaced [sys] ok [usr] i've got another one the how much are they going to charge for fixing the new one [sys] i'm just putting the notes on the job and then i'll let you when we can attend give me a second ok [usr] ok [sys] but should be as soon as possible should be this if not this week the next week from monday onwards ok are you available any time ok i'll just checking out the availability and i'll let ok right i can book it in for monday the 25th i've got morning appointment [usr] monday [sys] between eight and one [usr] that's fine what time [sys] ok [usr] between eight and one that's fine [sys] ok perfect it's all been booked on the system and the local office will get in touch with you right thanks a lot have a nice day bye bye [usr] that's fine thank you much right | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to customer service advisor we record calls for quality and training purposes good afternoon you're through to di world [pii] speaking [usr] hi [sys] how can i help [usr] i've been trying to get through to dior south west london for a week now i've emailed them twice i've tried to call them and i've had no response or or any luck at all can i try again please because we've got a rat problem we think it's coming from the sewerage somewhere we can't detect how or where or and we desperately need someone to come and do an inspection and tell us [sys] ok what's the postcode please [usr] [pii] [pii] [sys] and the spelling of the address [usr] [pii] [sys] let's have a look bear with me you you've not been booked in or you wanted to [usr] i [sys] get [usr] want [sys] booked in [usr] to [sys] for [usr] get [sys] this [usr] booked i'm trying to get someone to call me back or email me back or some communication [sys] who would who advised you to contact them [usr] you [sys] directly [usr] i mean not you directly i don't know who you are but i called this number a couple of times and they said let me get you through and they put me through and it just goes to voicemail or something and i don't get connected and then i i called back and they said why don't you try and email them i emailed them and then no response and i emailed them again no response [sys] i'm not sure why i mean i can book it in for yourself right now [usr] ok yes please do [sys] the only thing is i don't is it for a cctv survey [usr] say that again is it for what what what survey [sys] s cctv service or is it just a block drain that just needs to be cleared [usr] i have a rat problem little mice and they're coming through the [sys] you want to just [usr] and i would want to find out where they're coming from [sys] it's probably a camera survey that you need just to to see what where they're coming from the only thing is i can book it in for you but i don't know the exact prices i don't know the price [usr] well do you have an idea [sys] i don't i know that obviously for a blockage it's 100 and £70 which includes va t but for a survey i'm not entirely sure i mean i can try giving them a call while i've got you on the phone to see if i can get through [usr] i mean see see if they're when are they available and and and what time and we can we can organize it while you're on the phone [sys] ok bear with me [usr] ok thank you very much [sys] no worries dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dino dot com today hi sorry about the wait i can't get through i'm just trying to ask my colleague to see if there's an alternative number am i ok to pop you on hold [usr] yes that would be lovely [sys] no worries [usr] i've got to i've got to go in a few minutes but see what you can do in the next few minutes and then what what happens if you can't get a hold of anybody what do i do [sys] that there should be an alternative number or an alternative way for us to contact them just make a reply really [usr] but how are you going to call me back do you have my number [sys] i was going to pop you on hold but if you would me to call you back is it the number that you're calling from and your name sorry [usr] [pii] the what [sys] no worries that's fine i'll give you a call back then [usr] i'd really appreciate it thank you very much [sys] no [usr] thanks [sys] worries take [usr] for your help [sys] care bye bye [usr] thanks bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at how can i help [usr] hi good afternoon my name's [pii] i phoned a little while ago is that a problem and i think i might give my phone number [sys] ok has the engineer attended yet [usr] no no one's even phoned to say when they'll be coming and then i thought maybe i've given you the wrong phone number [sys] ok could i take the post code please [usr] it's [pii] [sys] ok thank you ok and just confirm the first line of your address please [usr] a holiday inn [pii] [sys] that's great thank [usr] hang [sys] you [usr] on there is a a dining rod van has just pulled up i'll go and speak to them [sys] no problem [usr] ok cheers thanks [sys] thank you bye bye | 7Quote
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[usr] well [sys] thank [usr] that's [sys] you for [usr] alright [sys] calling i know [pii] partnered [usr] i'll [sys] with [usr] just [sys] british [usr] send [sys] gas [usr] it to you [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services from block drains to bus you're through to [pii] my name is [pii] how can i help [usr] hello there i'm ringing from yo college in [pii] we've got an account with you and what it is is we've got some problems with some drains in our ashdown building [sys] ok [usr] from and we need the toilets and we're just wondering whether or not we could get somebody out to have a look at that and i just wondered what the cost would be we particularly want to see because there seems to be an intermittent issue over there that it's slowly draining away but [sys] what's the [usr] we [sys] what's [usr] just need [sys] the [usr] to know [sys] for a school [usr] yo college [sys] what's the post code [usr] [pii] [pii] [sys] ok i'm going to give you a number to dial this is the number for [usr] yep [sys] the local office and the office that covers the area [usr] ok [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok [usr] ok thank [sys] no [usr] you very [sys] worries [usr] much [sys] cheers [usr] thank [sys] bye [usr] you [sys] bye [usr] cheers ok bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press [pii] or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] lovely he [sys] good afternoon you're through to [pii] speaking how can i help [usr] hi yes i'm looking for a price for you to do a camera survey please on a property [sys] yes sure what's the postcode of the address please [usr] hold on one moment it is ip 17 0 no hang on is it yes that's right ip 17 [sys] yup [usr] one we [sys] ok i'll pop you through to the right department who will be able to provide these terms and prices for you [usr] ok thank you [sys] you're welcome [usr] [pii] [sys] good afternoon dino how can i help [usr] hi yes i'm looking for a price for a for you to do a camera survey please [sys] is that for a single line or for a whole property [usr] it's for well it's it's from the external foul drain to the inside of the property [sys] i ok for us to do that is 100 and £75 for the first hour and then £55 for every half an hour half sorry every half an hour after that [usr] right ok would you be able to put that in an email please [sys] ok [usr] yep [sys] sure [usr] thank [sys] is it [usr] you [sys] for commercial [usr] it [sys] or domestic [usr] is yes no it's a commer well it's a commercial it was [sys] then [usr] a domestic [sys] the [usr] property [sys] price will [usr] it's [sys] change [usr] a domestic well it's a domestic property is [sys] would [usr] that what you [sys] it [usr] mean [sys] be a commercial that will be be billing [usr] yes [sys] who will we be billing [usr] charter property repairs [sys] yes it would be 100 and 75 the first hour £60 for every half an hour after that plus the va [usr] ok if you could pop that on an email that would be lovely please [sys] ok what was the email address [usr] it's [pii] [sys] [pii] [usr] [pii] charter property repairs [sys] could you spell that out for me [usr] yep [sys] please [usr] certainly [pii] [sys] [pii] [usr] [pii] er [pii] [pii] [sys] [pii] [usr] [pii] [sys] ok no that's fine i will send that through an email can i just take your name please i could just [usr] yes certainly it well it's it's for the attention of an [pii] [sys] then rang and said these ring central tires you have got api need to remember [usr] w a double ts [sys] ok no worries i'll send that in an email now [usr] that's lovely thank you very much [sys] no worries thank [usr] thanks [sys] you [usr] bye [sys] bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] why not [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done hi you're through to [pii] at road how can i help [usr] hi i would if you excuse me i wonder if you can help we've got aaa blocked s bathroom sink and a shower and i've looked at the the man the cover outside and it's all full of water and i've tried to get it down myself but it's just not it's not not gone down at all [sys] ok is this regarding a domestic property or a commercial [usr] sorry i can't hear you sorry [sys] is it regarding a domestic property or a commercial [usr] as domestic [sys] do you have british gas home care cover for your pumping and drains [usr] sorry i can't hear you again sorry [sys] do you have british gas home care cover for your plumbing and drains [usr] could you could you hang on a minute please hello [sys] hello | 7Quote
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[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv reports you have received please press three to book in or reschedule a drain repair press four for accounts please press five for all other inquiries good afternoon down road [usr] hi i was wondering if i could book somebody to come out and unblock [sys] that [usr] my [sys] is [usr] toilet [sys] fine [usr] please [sys] what's the postcode [usr] it's [pii] and then it's [pii] [sys] let me just have a look where i can get an engineer there [usr] ok [sys] the best i can do now would be tomorrow [usr] ok [sys] it [usr] that [sys] would be [usr] should [sys] a pm [usr] be fine do [sys] it'll [usr] know [sys] be [usr] what [sys] between [usr] sort [sys] one [usr] of time [sys] and six [usr] at all [sys] what's the first line [usr] ok [sys] of the address [usr] that'd be fine it's [pii] [pii] [pii] [sys] [pii] [usr] it's [pii] [pii] [sys] and what's your name and contact [usr] and then [pii] [sys] number [usr] my name is [pii] it's [pii] and then the surname is [pii] [sys] no worries [usr] and contact number [sys] that's fine [usr] i'll give you my mobile is that ok ok it's [pii] [pii] [sys] no worries what's [usr] 785 [sys] the problem at the property [usr] the toilet's blocked i mean it's it's flushing not really [sys] ok [usr] at the minute i'm not putting any paper down there it's not really it's slowly draining but i don't think it's gonna really take much that's of [sys] that's [usr] any [sys] fine [usr] bulk away [sys] that's [usr] i can [sys] fine [usr] i can do this [sys] what [usr] job [sys] i can do is i can offer a pm appointment it would be in between one and six but the engineer calls about an hour before he attends is that alright [usr] ok lovely [sys] no worries [usr] that's [sys] it [usr] fine [sys] would be [usr] that's that's [sys] 100 [usr] lovely [sys] and 70 [usr] thank you [sys] to come out and do the clearance that's a fixed price and includes va t [usr] ok that's lovely that's fantastic if it needs any more work doing at all is it something you can possibly do i don't i don't [sys] right [usr] know if it will it's just blocked before it's a newish toilet i had a bathroom redone december last year and it blocked probably said march when i'd only been here for a month [sys] that's fine [usr] and it's obviously blocked again [sys] i mean [usr] and [sys] if [usr] i'm [sys] anything did [usr] gonna [sys] flag [usr] happen [sys] up to [usr] every [sys] the engineer [usr] few months [sys] he would let and he [usr] i [sys] would quote for it and then obviously if you did accept the quote we'd then book you in for a later day to have the repairs done [usr] ok [sys] all right [usr] brilliant that's lovely thank you a bit a bit of a grim question and i'm sorry to ask this embarrassing if i do need to go to for a number two do i do i just carry on using the toilet as best as i can and kind [sys] that's [usr] of hope for [sys] it [usr] the best [sys] just [usr] and then they'll deal with [sys] do [usr] whatever [sys] what [usr] they [sys] you need [usr] to [sys] to [usr] do [sys] do [usr] tomorrow yes [sys] right [usr] i'm gonna [sys] that's fine [usr] far [sys] no worries [usr] good but that that's lovely thank you thanks ever much for the lovely and i'll see someone tomorrow [sys] around [usr] then between [sys] an hour [usr] one and six when i hear from them an hour before [sys] ohh right bye [usr] that's [sys] bye [usr] lovely fantastic thank you ever much cheers take care have a good day bye | 7Quote
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[usr] he neutered yesterday [sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes my name is how can i help [usr] hello hello this is mrs here there was a chap out here today doing a toilet for me unfortunately the toilet has flooded the whole house the kitchen is full of bloom and water the ceilings are about to fall down and i need some help [sys] ok do you have an account with british gas for plumbing and drains [usr] i can't quite the spine [sys] do do do do you hear me [usr] hello hello there hi is that them [sys] hello there this is peer from [pii] is [usr] hello [sys] there an insurance cover with british gas [usr] yes british gas [sys] no do you have an insurance cover [usr] yes in insurance covered with british british gas [sys] for plum rains [usr] well it's for plumbing it's for everything it's it's home care [sys] ok [usr] level three or something it's the [sys] ok what's the home number please [usr] you got the number the blue card on here you sure of that that's a that's a new short one no i can't seem to find the number at the moment [sys] the post code please [usr] sorry here we go [pii] [sys] [pii] [usr] 20 sorry [pii] [pii] [sys] ok i just bring up the details [usr] thank you [sys] thank you what's your name please [usr] er it's from the name of [pii] [sys] your name please [usr] my name's [pii] it's not a chat chat was it today was a scout her [sys] postcode please [usr] is [pii] i suppose it is it [pii] i knew it was close to her [sys] the first line of the test place [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] sorry sorry whose name in the account the same [usr] it's a lot better [sys] the first name please [usr] [pii] [sys] no sorry [usr] [pii] [sys] that's not the name i have in front of me [usr] ok [pii] [sys] who who's [pii] that [usr] his [sys] better [usr] her husband he he died last year [sys] what's your relationship to that person please [usr] i'm [pii] son [sys] you you are sorry [usr] do you do you want would you to speak to her i can't [sys] no [usr] hear him [sys] no i i and it's for the audit purpose we need to know who who we are talking to mr [pii] and what's your relationship to the account holder please [usr] er [sys] you're a son ok that's fine no problem that that's what i want to know no problem ok we can carry on with the job ok i understand you made a phone call earlier [usr] that's right yes i'm just wondering what we do now because the the repair the the plumber came out today and carried out a repair but the the the toilet is the the the system's overflown overflowed for the last i don't know how many hours and she's just gone to make a cup of tea before bed and there's there's water absolutely everywhere [sys] ok [usr] it it's come through the through the bathroom into the into the kitchen through the ceiling the electrics everything is just absolutely [sys] is the water leaking to the electrics now [usr] what what's what sorry [sys] is the water leaking [usr] yes [sys] through [usr] the [sys] the [usr] water's [sys] electric [usr] leaking yes [sys] is it still have you done the man [usr] i've [sys] the [usr] i've i've [sys] are [usr] turned [sys] they still [usr] that [sys] on [usr] off now [sys] ok the leak will slow down and stop [usr] there's [sys] it's not [usr] there's [sys] going to [usr] there's [sys] happen straight [usr] there's [sys] away [usr] no more there's no more water coming out now [sys] good ok are there any shocks or sparks or burning smell from the electrics [usr] no not not yet no [sys] ok [usr] as i say it's in it's in the ceiling now it's come through the light fittings and everything we're not you [sys] it [usr] know [sys] it will do ok you got to remember please do not touch any electric but it is 24 hours ok [usr] right ok [sys] and [usr] thank [sys] the pets [usr] you [sys] the babies give them away ok if you do after 24 hours if you do notice any shocks or sparks or burning smell call us otherwise we'll be ok to use the electric how it is that's the first part the second part and my colleagues already booked up for tomorrow in the morning which is as for the process the 8 a.m. [usr] well [sys] and 1 p.m. [usr] i have been told that that somebody will come out between nine and one tomorrow [sys] the eighth and one tomorrow [usr] eight and sorry eight and one but what what's what do we do now [sys] or nothing the stock has been turned off leak has stopped there's nothing we can do ok just leave it how it is for tonight [usr] i want [sys] and kindly [usr] use [sys] wait for an engineer [usr] what what is she meant to do to use use the toilet or anything [sys] and [usr] that what [sys] well [usr] what [sys] you can briefly turn the stock back on if you're comfortable store the water in the bucket and use that and that's the only advice i can give you [usr] right ok [sys] ok ok [usr] when when this when this cover says home emergency cover it's not really emergency is it it's it's home will come out tomorrow cover [sys] the emergency is where the stock cannot be turned off we do find examples with the whole property is flooded and the customer cannot find the stock off or they don't [usr] right [sys] know how to do it [usr] ok [sys] and that's why we come out of an emergency just to turn the stock off we do not do any [usr] right [sys] ok i'll book for tomorrow morning between eight and one pm for you [usr] right well can you get somebody here at a specific time rather than between eight and one cos obviously [sys] it'll be [usr] i [sys] cool [usr] and i don't wish i don't wish to to sound offensive but but this but this is the fault of the person who who carried out the repair who was one of your employees now not only [sys] no [usr] has has the repair failed which would be inconvenient but it has now leaked into the kitchen and and and the dining room all the all the carpets are absolutely shocked too and i don't think you're appreciating the gravity of the situation that that we're dealing with at the moment [sys] i i can say that because that's the reason why the there's an open complaint we just spoke to my colleague it's already in hand with the complaints department and we are aware of what's going on and i'm sorry about it it's all [usr] ok [sys] been noted down [usr] when will [sys] rest [usr] we hear [sys] assured [usr] from the complaints department [sys] they they will be updated within the next 48 to 70 hours send it to us they will make you aware that the they [usr] but no i need [sys] have acknowledged [usr] i need somebody to to get on to that first thing in the morning because i need [sys] that the [usr] to know how [sys] complaint [usr] we proceed with this you've got you've got you've got now er an 81 year old living with with no kitchen no toilets this is just this is just not when you when you're paying the the amount that she's paying for for this emergency cover but there's no emergency cover it's it's i i just don't understand why why there's nothing else you can do at this time of night [sys] this is this is how it all it's i'm sorry if you had a different understanding about it as far as the as far [usr] well [sys] as [usr] i [sys] the [usr] think [sys] complaint [usr] you should remove [sys] is concerned [usr] the the word emergency from your cover because it's not emergency it's it's home next day cover not home emergency cover [sys] well it's believe me it's all noted down on the complaint [usr] but i i want [sys] the [usr] i i want to know [sys] is [usr] what time somebody's coming here tomorrow i can meet them here [sys] it will be between eight and one we cannot give any specific time scale [usr] no that's no good no i no i i need a i need a specific time i need to eight o'clock [sys] we [usr] or eight [sys] we [usr] o'clock [sys] we we can't do that the last thing i wanna do is to give the wrong information and you back on the phone that's something we don't want we cannot not just yourself to any customer we do not promise times [usr] even [sys] it'll [usr] even [sys] be from [usr] though even [sys] eight [usr] though [sys] until [usr] you've [sys] one [usr] you've [sys] o'clock [usr] flooded somebody's house [sys] that has been noted down ok i do understand where you're coming from but as far as the appointment system is concerned we a time scale if that's what you're looking for it'll [usr] right [sys] be any [usr] ok [sys] time [usr] and and [sys] i'm [usr] in [sys] gonna [usr] and [sys] be [usr] in [sys] honest [usr] terms [sys] with [usr] of [sys] you [usr] of who is the owner of this company is is this british gas is it down the road who who owns it where where would i find [sys] central [usr] the chief executive because this is this is just not acceptable [sys] central [usr] centrica [sys] that's right [usr] right well i'll be in touch i'll be in touch with them as well cos i can't i cannot [sys] you [usr] believe [sys] can do that [usr] that this you you've now got some a vulnerable person with with no water and and health conditions it's only only come out of hospital a week ago and and now has no water all time no [sys] well [usr] water no toilet no and and and and potentially no electrics cos we're we're still waiting to see whether whether they're gonna fail completely yet [sys] that will be all the concerns will be added to the [usr] ok [sys] existing [usr] i'd [sys] complaint [usr] rather you didn't use the word concern because it doesn't appear to be much concern here you can take my my words have been noted but i don't i don't believe that there's been a great deal of concern otherwise somebody somewhere would have put a system in place to deal with this effectively and that certainly has not happened you take [sys] a [usr] my [sys] and [usr] mobile [sys] ms [usr] number as well please i want i want somebody to call me in the morning and [sys] that's [usr] and explain to me why this this issue cannot be resolved now [sys] ok the process is the customer relations the technology to say within the next 48 hours they started the the process for you ok they'll keep you updated from [usr] just [sys] time to time ok you won't be getting a call back tomorrow that's not going to happen either ok this is a process [usr] right [sys] is good [usr] ok your process is not not customer focused then is it really [sys] it it is goes to customer [usr] no [sys] relations [usr] it's set focus focus because it's it's we've written the rules and this is what even though you're paying how how much is it it's about it's about 35 quid a month innit it something that even though you're paying through the nose for a for a for a service and and and potentially and potentially from what i can see mis sold the service because you at the end of the day you're claiming to be an emergency but it's not an emergency cover is it emergency cover is something that happens now [sys] but [usr] i appreciate [sys] it's [usr] this [sys] a [usr] is not your fault but ii [sys] hm [usr] i do not understand why there's not a system in place to help vulnerable people when when a home emergency arises when you claim to be a home emergency cover [sys] i i do see your point and i i wish i could do something [usr] well i'm [sys] about [usr] i'm i'm glad [sys] it [usr] i'm glad you do and i and i hope you'll you'll join me and er and and and also raise a complaint because obviously [sys] certainly [usr] if you feel that that is [sys] definitely [usr] unacceptable then perhaps you could [sys] definitely [usr] raise that as well ok [sys] your voice [usr] great [sys] needs to be heard [usr] right i'll [sys] we will [usr] i'll [sys] notice [usr] call [sys] it [usr] back at eight o'clock in the morning and i'll expect to er to to get a time off somebody [sys] ok it's all been booked for tomorrow then ok [usr] ok right thank you for your help [sys] thank you [usr] bye [sys] bye bye [usr] bye [sys] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling [pii] speaking how can i help [usr] hello [pii] er i've just registered on your site i live in [pii] i've got a a blocked drain i'll tell you what it is but they've had the council had some blokes working outside they're laying pipes to a a local field for solar and they've come past and they've dug up the road i'm wondering if they've disturbed a drain because we noticed this morning using we've got several toilets they were gurgling we didn't take a lot of notice because to be honest we've been out most of the day but we've just come back same thing i've lifted the inspection cha chamber which is in my property and the water is up past the flaming what i think i need to do is get one of your guys to have a look and possibly send down a camera to have a look see where it's blocked because otherwise it then goes out into the road and then well presumably that's the council's responsibility i've got a booking reference would you me to give it to [sys] right [usr] you [sys] let me just get to that screen go ahead [usr] it's dy dash wo dash 347 32 03 [sys] and what name is the job booked under [usr] i'm booked under sorry how what did you book it under my name my name is which is [pii] [sys] ok and what's the first line of the address [usr] the [pii] [sys] and what's the just the data protection as well can i take the mobile phone number please [usr] my mobile is [pii] [pii] and if you wanna contact me [pii] that's [sys] ok [usr] the number [sys] ok [usr] to ring [sys] no problem [usr] you can get through on that one [sys] that's all booked in for you i can see [usr] it's booked in for tomorrow morning is it [sys] correct between eight and one [usr] is there any chance somebody can pop out er this evening it's still only 20 past four or are you hectic [sys] we always hectic i'd have to see if i can change it bear with me [usr] if you've got someone it's no problem er if if he can get out over the next hour that'll be great if not i've got to run my wife up to hospital after [sys] right [usr] that that wouldn't be good and we'd have to keep it in the same er funny enough she went down a drain which it's a along beside that which is a feature that that must be a bad area in our garden at the moment [sys] there's certainly nothing left for the rest of today [usr] don't worry then [pii] tomorrow morning will be fine [sys] brilliant i'll just leave it as it is [usr] if if somebody comes out i've got i'm just looking at here it's a no call out charge but obviously once he starts getting his crown jewels out then he'll presumably put something in and a camera to have a look see what's [sys] exactly [usr] what [sys] right exactly [usr] what [sys] right [usr] what money would that come to [pii] what what what what are you [sys] the prices start at 100 and £80 including va t [usr] right 1 80 including that no problem [sys] that's it [usr] ok i haven't got a problem [sys] ok [usr] with that [pii] [sys] good that's [usr] will the guy ring ring me on the way in tomorrow [sys] they [usr] or [sys] they [usr] will he just turn [sys] they [usr] up [sys] always give you a call when they're they want to make sure you're in you're saying don't waste the journey [usr] no i know i'm i'm i'm retired now but i was in business and the number of people that went i just popped popped out of shopping [sys] exactly exactly [usr] one of my guys is just wait no problem no we'll be in sure no problem [sys] fantastic [usr] and tell him if if he does give us a call give us a half hour notice i can get the kettle [sys] ok [usr] on [sys] well you [usr] bear with us a sec i've got my wife [sys] bye [usr] told [sys] bye [usr] to say hold on yes my wife's just saying it's fen lane tell your man to come in from the end not the bin end because all the houses only have a name there's no numbers if he comes in from the bin end he'll probably spend three or four [sys] right [usr] days looking if he comes in from the end just say come down about 500 m on the left hand side just look for a big set of black gates with the warren rena and [sys] ok [usr] he'll be there [sys] let me [usr] ok thanks for your time [pii] [sys] you're welcome [usr] you [sys] take care now [usr] bye bye bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three do that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes food dino pound british gas speaking how can i help [usr] hello unfortunately i've got a block train [sys] ok do you have a home care policy with british gas [usr] no i don't [sys] no is it a property where you live [usr] yes [sys] and are you the property owner [usr] yes [sys] for the standard unblock between the hours of eight and six monday to friday is 100 and £8 if [usr] ok [sys] the engineer comes out and finds it's anything bigger and he'd reo you while he was there [usr] that's [sys] is that ok [usr] ok yes that's fine [sys] what's the postcode please [usr] [pii] [pii] [sys] and the address [usr] [pii] [sys] and what name is it please [usr] [pii] missus [pii] [sys] and your contact number mrs [pii] please [usr] [pii] i bet you want my mobile number [sys] whichever is best [usr] yes i think it probably is i think he'll let me know when he's coming then it's [pii] sorry [pii] ohh i put my glasses on [pii] [pii] [pii] [sys] is anybody vulnerable [usr] well i'm in my late seventies [sys] no [usr] ohh but i'm on my own [sys] and where's blocked did you say [usr] ohh it's the drain in the back garden it's it's joined with my neighbors [sys] are you on shared trains [usr] yes [sys] it's a water board you need to speak to them [usr] i know but that i don't think they come out today and i want it done [sys] we [usr] i've [sys] can [usr] got all the family coming [sys] we can we can get in trouble for working on shared trains mrs [pii] [usr] well i've tagged you two or three times before no problem [sys] right ok but i mean i can i can if you want me to arrange the appointment i can do however what just to make you aware the engineer may walk away because it shared drains [usr] well they [sys] that [usr] never have before [sys] but it may it may not have been on the shared part i mean what was it is it the same [usr] no [sys] issue [usr] it's not i'm not it's not on the ship well it's on my side it's not on their side [sys] it's it's just that we can get in trouble for working on shared drains you see [usr] well i've never heard that before [sys] that's why it's the water board responsibility [usr] but i'm not likely to get them out am [sys] i don't [usr] before [sys] know [usr] christmas [sys] i i really don't know because we [usr] i can't have it all over christmas i'll have to go somewhere else then if you don't want to do it [sys] it's it's just that that if we with shared drains we have to revert you to the water board first [usr] ohh don't believe this ok how do i get hold of [sys] just whatever no it it would be whatever numbers on the back of your water bill whoever your water authority [usr] i i [sys] is obviously [usr] don't [sys] they're di different [usr] get a i don't get a water bill [sys] it's if [usr] i mean [sys] you [usr] it's it all online [sys] if you go online it will tell you your water board obviously it's different for each area i wouldn't be able to say [usr] ok [sys] sorry about [usr] thank [sys] that [usr] you [sys] take care bye [usr] hm you are | 7Quote
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[usr] truth [sys] thank [usr] from the other side [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] i was trying to find a really local firm is that time that's registered that [sys] dino [usr] 107 [sys] is one of the uk's leading plumbing and drain services [usr] make fun [sys] from [usr] of it it's got [sys] blocked [usr] a [pii] [sys] drains to burst pipes and busted boilers [usr] office [sys] we're here to help hi you're through to [pii] at [pii] how can i help [usr] hello [pii] just a question really i'm looking for ac t a cctv survey on a house purchase is that something does or not [sys] yes it is if you give me the postcode i'll transfer you over to the dining office in that area they'll be able to [usr] ok thank you you don't have a price before you did that do you or not [sys] no they'll they'll be able to give you the price [usr] ok fine it's me 15 eight n for november l for lima [sys] ok [usr] mother echo 15 18 now i know [sys] right ok that's fine i'll transfer you over now [usr] thank you [sys] you're welcome take care bye bye [usr] cheers now bye well this is park bridge cast find the rod [sys] hello [usr] hello i'm looking for a cctv survey [sys] ok [usr] i'd a price please it's a small three bed bungalow in [pii] [sys] ok i'll pop you through [usr] cheers mate [sys] hello [usr] and she said it's 100 and 95 for your area but it is we can guarantee we'll do it in an hour i could have stuck with that cos this other one's only 18 it's 185 anyway but we it's we charge by the hour and it gets to around 10 minutes you're paying for two hours because you've got somebody who doesn't know what he's doing properly this one 238 142 109 [sys] hello hello how can i help [usr] and i'm looking for a cctv drain survey in [pii] for a small bungalow [sys] right ok [usr] a prep purchase [sys] ok when are you looking to get that done [usr] i'm just trying to check [sys] ohh [usr] the [sys] price you want do you it's 2 32 [usr] price first [sys] 22 [usr] please [sys] 30 plus the vat which is +276 [usr] right ok it's just on the website it says 144 [sys] no what we do it no [usr] very tight and costs general [sys] sorry [usr] customers generally pay 100 and 91 [sys] no it's 2 30 plus the vat for a camera survey what we have to do we have to come over with the camera er jetting unit jet as and when required then we record the drainage system that then goes back to article manager who runs it through what we call a win can system that then draws up a report with a quotation for any repair work it's quite a lengthy er process [usr] process rik and it was how [sys] 2 [usr] much two [sys] 30 plus the vat [usr] that's to [sys] it's 276 [usr] about [sys] in total [usr] 2 80 six ok would you do it if i were to go with it [sys] sorry [usr] be done if i were [sys] when [usr] to go [sys] can [usr] with [sys] it be done [usr] it [sys] we could probably get somebody over there tomorrow too probably tomorrow afternoon [usr] all right let me just take what number [sys] if [usr] can i phone [sys] you call [usr] you [sys] me [usr] back [sys] back on [usr] on [sys] [pii] [usr] [pii] [sys] [pii] [pii] ok [usr] alright [sys] then it's [usr] [pii] [sys] [pii] [usr] just for reference [sys] ok [usr] cheers [sys] thanks much [usr] now [sys] cheers | 7Quote
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[sys] down [usr] i know i'm sorry about this my sister just phoned me now because she said is it 100 and 70 for each [sys] no [usr] drink or is it 100 and [sys] it's [usr] 70 [sys] for the visit [usr] for the three [sys] 1 70 [usr] how much will it be [sys] yes [usr] for the free drinks [sys] no no [usr] it's not gonna [sys] no [usr] be for each [sys] no [usr] train 100 and 70 [sys] no [usr] for each train cos she's thinking and it's gonna be five well five she said it's gonna be 500 [sys] no [usr] off for three for three drinks [sys] is it that's [usr] it is [sys] right [usr] one [sys] that's [usr] empty [sys] just that [usr] that's alright long as i got enough money to pay the 170 for on thursday [sys] yes [usr] it's for three drains 170 lovely i can [sys] right [usr] phone [sys] ok [usr] her now to shut [sys] all right [usr] her up thank you for that [sys] what's [usr] right [sys] your post code [usr] can i carry [sys] right no [usr] on [sys] worries [usr] with the three drains [sys] that's all [usr] right [sys] right [usr] sorry about it [sys] that's ok [usr] cos she's hardly [sys] cheers [usr] dead lovely [sys] bye [usr] thank you log | 7Quote
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[usr] bye [sys] thank you for calling dino rod partners with british gas we record [usr] these are partners [sys] calls [usr] of [sys] for [usr] british [sys] quality [usr] gas [sys] and training purposes [usr] they're gonna be [sys] and the guys are gonna help [usr] hello is this the right number for dino rod [sys] yes yes it is [usr] hi i need a bit of advice really i'm calling from my parents they've had some plumbing draining issues we've had a local guy out that we're not too confident in and we've been advised to call you but we've never used you before i just wanted to know when you can come out how your charges work all that thing [sys] i mean i can put you through to the right team what is is he a drain or plumbing [usr] is it what sorry [sys] what issue are you having with the with with the plumbing [usr] it's drainage and pluming my parents live in a park home and their toilet and bath hasn't been draining properly we've looked under the [sys] ok [usr] park home and you can see the the main drainage pipe the chunky one that's leaking underneath [sys] ok [usr] it's a problem with that but i don't know if it's blocked or just the pipe where it needs fixing i i don't know [sys] alright give me one minute and i'll get you through to the sales team and then they will they'll explain that to you ok [usr] thank you she's just putting me through to the right team you said is it or or [sys] good evening welcome to british gas my name is just can i take your name please [usr] hello it's [pii] [sys] hello [pii] how can i help you today [usr] hi i'm just calling on behalf of my parents they've got a drainage plumbing issue they live in a park home it's one floor and they've been noting the bath and toilet hasn't been draining properly when we've [sys] ok [usr] looked underneath the main the chunky sewage pipe the one that all the baths and everything runs to the the elbow is leaking [sys] ok [usr] and a couple of weeks ago it it completely opened and they had sewage come out but we fixed it but it's leaking again we we need someone to come out and fix it and just make sure there's not a blockage on the line anywhere now we've had a local plumber come out but we just haven't really got much trust in them that's due to come tomorrow [sys] sure [usr] we've been recommended to call you and but i've never used it before i just wanted to see how it worked [sys] that's fine [usr] things [sys] ok [usr] that [sys] what i'll do for you is if i could take your details i can get the local office to give you a ring tomorrow and [usr] ok [sys] they'll be able to go through the prices and the options at the moment you're through to a national call center [usr] ok [sys] but with your postcode your address i can get the local office to give you a ring with some further information with that [usr] ok [sys] if i can take your post code please or or the post code of the property please [usr] what's your post code it's [pii] [pii] [sys] [pii] and the first line address of the property please [usr] it's [pii] [pii] [sys] ok and if i can take your phone number please [usr] take mine it's [pii] [sys] [pii] [usr] [pii] [pii] [sys] [pii] they're open from eight o'clock onwards what time would you a ring back on what [usr] well [sys] time sorry [usr] it it is an emergency because they haven't got a flushing toilet it's just [sys] 20 [usr] leaking everywhere this plumber tomorrow is due to come at 10 [sys] ok [usr] we we really do need if you're gonna call we need you to call and come out straight away is that [sys] ok [usr] possible [sys] well i'll get [usr] jenna [sys] him well i'll get them to give you a ring straight away after eight o'clock and then we'll take [usr] right [sys] it from there for you [usr] thank you great [sys] ok all right we'll speak to you tomorrow [usr] all right lovely speak to you then thank you [sys] thank [usr] bye [sys] you bye bye [usr] bye | 7Quote
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold [usr] 56 [sys] you through to my name is [pii] how can i help you're through to my name is [pii] how can i help [usr] ohh hello hello there i'm just enquiring i got a blocked i i it's a w i i know what it is it it it's a downstairs lou and there's a small inspection chamber about [sys] in terms [usr] 10 [sys] of [usr] m [sys] availability [usr] away [sys] i won't be able to give you a direct [usr] and [sys] availability [usr] i think that that's [sys] unless [usr] got [sys] i'm [usr] caught [sys] midway [usr] up [sys] through [usr] or [sys] booking [usr] some toilet [sys] the [usr] paper [sys] only [usr] or [sys] way [usr] something [sys] you will [usr] that's [sys] be [usr] blocked [sys] able to get [usr] it on [sys] instant [usr] the bend [sys] availability [usr] where it where [sys] speaking [usr] it turns [sys] to the local [usr] i just [sys] office [usr] wondered [sys] but price [usr] trying [sys] wise [usr] to get [sys] if [usr] a a price [sys] it's between eight [usr] and availability [sys] am and six pm [usr] to get [sys] monday [usr] that [sys] to [usr] un unblocked [sys] friday there is a start price of 1 70 which which includes va t now obviously when the engineer then comes he will inspect the work if it's any more he will let before it commences work i will only do it if you if you agree to the price which you can pay [usr] right [sys] by cash or card but you are looking at if it's a general in high pressure where you are looking about 1 70 star price and ok i i i can take down some details and and check then if [usr] about [sys] it's suitable [usr] 1 70 [sys] for you but then [usr] all right [sys] fine if not [usr] do do [sys] go [usr] i do [sys] ahead [usr] i need to speak to the local office then just to see what their availability is or i [sys] they may not be open sometimes it will just redirect back into the call center [usr] well [sys] most likely because [usr] well [sys] they [usr] well [sys] open half [usr] i i mean [sys] 89 [usr] i i thought [sys] o'clock just depending [usr] the [sys] on [usr] number [sys] which one [usr] i just rang was a norwich number i thought that was the local office [sys] what's your [usr] that [sys] post [usr] that's [sys] code [usr] redirecting [sys] sir [usr] there is it [sys] that sound the one for the local [usr] all [sys] office [usr] right [sys] to be [usr] i got [sys] fair [usr] the the the [pii] number [sys] there's one does it [usr] that [sys] end in [pii] [usr] that's n r 12 9 r f that's do you still have one at in norwich [sys] no that [usr] or [sys] won't [usr] near [sys] be that [usr] norwich [sys] won't be the correct one for for yours it may have i think it's it's changed i think the old numbers [usr] no that ends the number i've got [sys] ok [usr] to ring [sys] ok what [usr] was [sys] what [usr] [pii] [sys] do you have a pen on you please the number to that is [pii] [pii] [usr] right let me have you got the number i'll i'll just give him a ring when you [sys] [pii] [usr] i've got a pen [sys] i would suggest the earliest you should call him is about half eight half 89 just to give everybody time to get into the office ok no worries no problem cheers take care bye [usr] and right right not a problem thanks for your help cheers bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training [usr] i do [sys] purposes [usr] you call you need two holes but you can get me one [sys] hello you're speaking to [pii] at down on demand how may i help [usr] hi there i've got a bit of an issue with a the the drainage to where my washing machine goes in and the utility downstairs and i think it's definitely an underground drainage problem because i've got my stepdad to look at all the pipes underneath and it's it's there's a blockage cos it's also the sink and the downstairs bathroom [sys] all [usr] i [sys] right [usr] think [sys] ok do you have british gas home care cover for plumbing and drains [usr] i don't know [sys] now we charge 100 and £80 inclusive of va t to clear a standard blockage is that ok [usr] 100 and 80 would you come out to look at it first or is it just 100 and 80 whatever the call [sys] well [usr] out [sys] it's 100 and 80 to clear the blockage if they come out they'd expect to clear the blockage [usr] ok [sys] do you want to go ahead with that [usr] can i just can i get a few quotes just to check [sys] absolutely [usr] it's quite a lot [sys] by [usr] but [sys] all means [usr] and how quickly can you get someone out [sys] depends on the area but normally [usr] no [sys] it's either the same day or the today i mean it's cutting it a bit fine today now but we might be able to get someone out depending on where it is but [usr] ok [sys] certainly tomorrow probably we should be able to [usr] all right then that's great [pii] what do you think 100 and 80 quid or should i phone all right then i'll phone a few phone around for you and i'll get back to you thank you [sys] absolutely no problem [usr] thank [sys] thank [usr] you [sys] you [usr] bye bye [sys] bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to my name's [pii] how can i help [usr] hi yes we have a rental property in [pii] that has reported their cellar had flooded during they had some flash flooding at the weekend and [sys] that [usr] there's a drain in the bottom in the bottom of the cellar that needs unclogging [sys] right [usr] is that something you could help us with [sys] you should be [usr] hopefully [sys] able to have a look at that what's the post code for the property and i'll get you to the local [usr] it's [sys] team i have [usr] yes [sys] with [usr] it's [pii] [sys] yep [usr] [pii] [sys] absolutely fine give me one moment then what i'll do is i'll pop [usr] you [sys] you over to our local team i'll get them to have a word and we can make sure it's all [usr] that's brilliant thank you [sys] the drains cleared and all gets rid of all the water one moment [usr] thank you [sys] thank you for calling [pii] unfortunately we're unable to answer your call at this time please leave a message and i'll get back to you as soon as possible alternatively you can email us on office at [pii] thank you when you've finished recording please hang up or press hash for more options [usr] hi yes i wonder if you could help us out with the issue we have with the rental property in [pii] they had flash flooding at the weekend and their cellar flooded they've contacted me to ask if we could arrange for somebody to go and unclog the drain in the cellar if you could give me a call back the number is [pii] the property address is bear with me a second it's luen surgery is it's a doctor's surgery [pii] and yes just to book somebody to go out many thanks bye | 7Quote
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[sys] hello [pii] [usr] hello i've had out a couple of times to my house in [pii] my my drains blocked again i don't think it was that long since they come out last they have been out twice and cleared it [sys] do you when do when the last time we came out [usr] i've got the receipt somewhere i just couldn't find it this morning it might be looking in the wrong drawer it's [pii] [sys] right i don't have i don't have access to that i've of a weekend is purely emergency services where on duty manager do [usr] right [sys] you desperately need somebody out today [usr] well because there's shit going in the garden and all sorts [sys] ohh you're joking [usr] no [sys] one second do the cause of your blockage last time [usr] hang on let me think what does he say it was halfway down the guy he he he he just he just put the thing down he pushed this he reversed her van up to the back of the garden and just put the the water gun down and stuffed it the that this this bendable hose down and just put the pressure on it cleared it [sys] right ok did he say what was causing it [usr] i can't remember i don't [sys] no [usr] know i just [sys] it's [usr] know [sys] ok it's [usr] it it didn't [sys] ok [usr] take long [sys] cos [usr] for him to [sys] if [usr] flush away [sys] if we if we if we're coming out as a recall you will need to show the engineer your receipt [usr] ok [sys] er [usr] i'll [sys] because [usr] take that out [sys] if the engineer if the engineers wrote no guarantee on it it's chargeable work you see [usr] it's definitely guarantee i mean i'll i'll give you i'll give you a shiny report i mean you you've replied to my [sys] no [usr] emails [sys] that's [usr] and also [sys] that's fine right [usr] you [sys] what's [usr] know [sys] your name [usr] it's [pii] i've always [sys] [pii] [usr] got on with the lads when they turned up i mean i've [sys] [pii] [usr] had a bit of a [sys] and [usr] joke [sys] the first [usr] that [sys] line of the address [usr] it's [pii] [sys] [pii] [pii] and your post code please [usr] [pii] [pii] [sys] ok and have you got a contact number cos obviously this is a work phone your number doesn't come up [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] right leave that with me i'm not sure where my engineers are at the moment but i'll get one of them over to you as quick as i can [usr] thanks thank you [sys] all right [usr] thank [sys] thank [usr] you [sys] you [usr] bye [sys] thanks [usr] bye bye [sys] bye [usr] bye | 7Quote
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[sys] welcome to dino east midlands please if you're calling regarding a british gas call out please press one if you good afternoon [pii] [usr] hi i don't know whether it was you i spoke to earlier but [sys] bye [usr] i just wanted a quick price on a power flush [sys] right was it a private power flash or right just bear with me hello right apparently [usr] hi [sys] we can give one but we don't give a guarantee but if you were to go to british gas they would charge the same and they would give a guarantee with it you can go to british gas as a one off [usr] it'd be the same charge with british gas [sys] i'm let me just check on that [usr] because i i spoke to one of your colleagues who was on site [sys] hello yes we are the same price [usr] hi [sys] as i say that their comes with a guarantee [usr] this their [sys] yes [usr] comes with a guarantee [sys] yes [usr] and the exactly the same price as the british [sys] on the [usr] guys [sys] phone [usr] right and is it a fixed price or is it depending on how many radiators [sys] i'm really [usr] you [sys] not [usr] have [sys] sure [usr] how [sys] sorry [usr] does [sys] let me just [usr] work [sys] see [usr] do [sys] hello apparently it depends on how many radiators there are [usr] hi [sys] ok right thank you bye bye [usr] right ok ok brilliant ok great thank you bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] when [sys] did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to my name is [pii] how can i help [usr] hello yes i wonder if you can help me we have a problem a drainage problem in our little courtyard on the farm i just wanted to get some idea of costing cos it's under concrete and it would be approximately 20 m to the roadside would you have [sys] two [usr] any information or costings you could give me [sys] right ok do you live at the property is it is it commercial or domestic [usr] it's [sys] you can be classed as commercial [usr] it's private on the farm and we live on the farm [sys] right ok and i'm not 100% sure what it would be classed as what i may be best off doing just because if it is classed as commercial i can't discuss any prices just because i don't know what they would be if you call in just for a price the local office are still open for another 10 minutes i can try and transfer you through to them and see if they can give you a cost obviously you can explain to them better what the issue is if you could just give me the first half of the post code of where the issue is and i can just find the number [usr] what's the difference between private and commercial then [sys] it's just just just domestic and commercial it they're just different [usr] ok [sys] and it just depends on what the job is i suppose i'm not 100% i just know that with commercial i can't i just don't know any prices but as i say transfer you through to the local office they'll they'll know they'll be able to help you [usr] ok all right thank [sys] and [usr] you [sys] if you could just give me the first half of the post code and then we can transfer you through [usr] yes it's [pii] [sys] is that [pii] [usr] yes it is [sys] ok right i'm just gonna pop through now take care [usr] thank you [sys] alright bye [usr] a it would be would be private cos it's on the phone [sys] hello from drainage how can i help [usr] hello i'm just inquiring about a problem we have with a small courtyard on the farm that is under concrete and it runs about 20 m to the road do you have any costings you could give me [sys] let's have a look and it is it just a a blockage in one of the pipes there or is it to [usr] it's a soak away that goes [sys] ok [usr] to the train on the roadside [sys] ok i believe i'm guessing also sorry i'm guessing it's for your personal property there [usr] it's our personal property yes [sys] perfect i believe it comes under the the standard of 1 70 which includes the a [usr] 1 70 is that per for the visit [sys] that is just as a flat rating obviously to get it unblocked [usr] ok right and how how far in advance would we have to book you [sys] it depends on the the postcode if i can take the post code i should be able to give you some availability [usr] ok it's [pii] 26 [sys] in that area we can have a look should be able to do this friday [usr] we're not available this friday [sys] ok is there any [usr] it would [sys] other [usr] have [sys] day since then [usr] it would have we'd have to ring you back [sys] that's fine [usr] and it would be one day next week [sys] ok [usr] but not [sys] if [usr] this [sys] if if you need to ring [usr] available [sys] us back then [usr] i'm [sys] that's [usr] a [sys] perfectly fine [usr] ok are you back on this number because the lady transferred me to you [sys] ok i can give you our office number our office number is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok i'll ring you back as soon as we can to book for next week [sys] ok perfect [usr] lovely thank you very much [sys] amazing thank [usr] thank [sys] you very much [usr] bye [sys] cheers bye | 7Quote
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold hi you're speaking to [pii] how can i help [usr] hi sorry what did you say your name was [sys] [pii] [usr] [pii] hi [pii] my name's [pii] i'm phoning on behalf of my auntie that who lives in er [pii] er she's phoned us we live in [pii] she's phoned us to say that her [pii] er is seems to be backing up i what i want to do is obviously give her this number to ring she can organize something but i just really wanted to check it said on your website there was no call out charges in captain on sea is that correct [sys] that's right regardless of where it is in the country we do a free inspection call out [usr] right ok and then obviously the price is negotiated [sys] if it's a blockage the one that we are allowed to quote in advance is for a residential blockage [usr] ok [sys] the price would start 170 including va t if it was anything more than that the guys would obviously discuss with you beforehand just to make sure everyone was aware of everything before they did any work [usr] ok right thank you very much [pii] i'll give her [sys] i [usr] your your details and get her to phone you [sys] no problem [usr] thank you very [sys] all [usr] much [sys] right thanks for that [usr] bye bye [sys] bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few elis visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to speaking how can i help [usr] hello there i i give you a call i think it was sunday but it could have been monday but anyway you come out to my partner's house to have a look at the drain an external drain that's blocked they couldn't do anything with it and the the chap that come out and said that he thinks the pipe the pipe is cracked and dropped and we need to get some a contractor out to dig it up and and replace it which is great advice but i just wanted to check on the cost of cos when i inquired about them coming out initially they said if we can't do anything it wouldn't be a charge but then my girlfriend had a call while she was driving yesterday pretty much demanding she pays there and then and she was saying well i can't i'm driving can you send me an invoice and i'll clear it i just wanted to check to give a call to check the status really [sys] ok what's the post code sorry [usr] it's [pii] [sys] the first line of the address [usr] it's [pii] [sys] ok you would need it's probably the local office that got in touch with your partner i'll pop you through to the right department bear with [usr] lovely [sys] me [usr] thank you [sys] you're welcome dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers hi sorry about the wait [usr] that's alright [sys] it's not about numbers but currently i can give you the direct number [usr] say the first bit broke up sorry [sys] i think the number is currently busy [usr] all [sys] at [usr] right [sys] the moment [usr] with you ok [sys] they got a high number of calls i can give you the direct number [usr] yes please [sys] of the local office it's [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] there we are thank you very much [sys] all [usr] ok [sys] right then take [usr] bye bye [sys] care bye | 7Quote
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[sys] thank you for calling dino [pii] partnered with british gas [usr] part of jail [sys] we record calls for quality and training purposes [usr] that's match up [sys] the current wait time is approximately 48 minutes [usr] two f please [sys] thanks for protecting your home with british gas [usr] i [sys] our [usr] that [sys] nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] right [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] ok [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes [usr] be coming [sys] want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit [usr] the company man i think the prime fortnight time [sys] freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to [usr] four [sys] prevent this from happening is to wrap insulated materials [usr] all right [sys] electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] ok [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener [usr] my [sys] more [usr] god [sys] energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help [usr] ok good [sys] if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not [usr] that [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too [usr] ok [sys] got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit [usr] ok [sys] it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances [usr] my god [sys] and plumbing and drains too [usr] go [sys] ask [usr] ahead [sys] us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening [usr] that [sys] is to wrap [usr] sounds [sys] insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one [usr] ok for a minute now [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] 18 [sys] did you can book an annual service visit or repair online it's quicker than calling plus [usr] that [sys] you'll [usr] offer [sys] see [usr] my [sys] exactly [usr] design [sys] the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future [usr] ok [sys] and helping customers create greener more energy [usr] ok [sys] efficient homes [usr] right very good sir that that the way that blacking six stone i can drive with [sys] want [usr] that [sys] to save a few £100 a year on your energy bills [usr] antibody [sys] ask [usr] point [sys] us how a high thermostat could help [usr] i think that this i wonder how many boats we had to buy i'm sorry you how can they go online [sys] if you have home [usr] but [sys] care cover for your boiler [usr] who [sys] and we can't repair it we'll replace it for free if it's under seven years old whether we installed [usr] i have [sys] it [usr] the [sys] or [usr] right [sys] not [usr] right you call you call that going there or you find things that i can feel a bit sorry o [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy [usr] 10 [sys] supplier [usr] million [sys] today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills [usr] on a good time [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics [usr] hold on [sys] kitchen appliances and plumbing and drains [usr] no [sys] too ask us about upgrading your cover today [usr] cause you don't broke it all thank you ok i hope to be better better better [sys] have you checked your carbon monoxide [usr] they [sys] alarm [usr] were [sys] recently [usr] part of that one [sys] you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year [usr] when when you go just that what woman you are [sys] if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one [usr] ok [sys] thanks for protecting your home with british gas our nationwide [usr] i'm gonna cost to make [sys] team of [usr] that [sys] expert engineers are always on hand to help and we're here whenever [usr] no [sys] you need us [usr] no 5000 [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] bye ok [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today [usr] i just try it first [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too [usr] what i call huh [sys] got a boiler that's over [usr] my [sys] 10 [usr] room [sys] years [usr] is out [sys] old a new energy efficient boiler could save you more than 20% on your gas bills [usr] since ok what about that [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit [usr] what the hell [sys] it's quicker and easier to call from a number we've got on file for you [usr] it's [sys] it's [usr] getting [sys] a good [usr] higher [sys] idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] look at that now [sys] have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly [usr] hold on [sys] and to get your gas appliances serviced every year [usr] the i just decided wrong [sys] if you're not sure how to use all the [usr] i [sys] controls [usr] from [sys] for your central heating [usr] how [sys] system [usr] work [sys] just [usr] for [sys] ask [usr] i think [sys] our engineer to talk you through them when we next visit [usr] all right ok how was that sorry you must be fine i can book you in the next 20 hours ok [sys] freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one [usr] no ok 35 all right then thought book all right but on your schedule you don't know that four year [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online [usr] a line [sys] it's [usr] blocking [sys] quicker than calling [usr] myself it comes [sys] plus [usr] down and [sys] you'll [usr] i work [sys] see exactly [usr] but [sys] the same appointments as our team do over the phone [usr] what are right now [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills [usr] ok you're welcome [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] what forward [sys] have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too [usr] this problem iiii i found that and i don't 56 all the one [sys] got a boiler that's over 10 years old [usr] right [sys] a new energy efficient boiler could save you more than 20% on your gas bills [usr] and the pop and [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date [usr] hello no [sys] did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading [usr] did you go [sys] your cover today [usr] bye bye [sys] have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit [usr] what no no i five i've got you sleep down there and get it [sys] freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team [usr] i'm [sys] of expert [usr] getting off [sys] engineers [usr] now i'm kind [sys] are always on hand to help and we're here whenever you need us [usr] for for an hour that now i'm sorry i'm the call to carry it | 7Quote
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[sys] thank you for calling dino rod partners with british gas [usr] partners [sys] please send [usr] with british [sys] me the [usr] gas [sys] options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning welcome to diner you're speaking to [pii] how how may i help [usr] hello [pii] happy new year well soon will be my name is [pii] i'm calling from an estate agent called country property in [pii] we've got a bit of an emergency a problem with pipework sewage and the last time [sys] yes [usr] this happened they called out [pii] the us as an estate agent one of my team and it was something to do with build up of what do you call it calcium or something that needed rodded out and cleaning i was just wondering if we could how quickly we could get you out there again is there any availability today for an emergency or [sys] what's happening at the property itself though [usr] what's happened historically is that there is a septic tank there and it's shared between two properties we've had that emptied yesterday historically you've been out yourself to the property i can give you the property details you might have a history on it and what's happened in the past is that you had to block the drains because it was something to do with it was lime scale build up the last time you went out [sys] it's up best that i check the postcode and have a look at any [usr] ok [sys] previous work to get an idea of what's going on with this previously [usr] it's b for bertie s for sugar 37 six p for papa q for quebec [sys] does it have a name or a number the property [usr] haywood's cottage and it's [sys] [pii] [usr] [pii] [pii] ship in [pii] [sys] let's have a look a cottage here we are the last time we went out to this particular p saint john's wage up in [pii] was in june i'm just gonna have a look at the job completion notes [usr] june 23 was it [sys] no 22 [usr] right [sys] we didn't go away we didn't go out last year [usr] june 2022 ok [sys] just trying to get back to there we are hm just read the notes on that [usr] no problem it says an email from the tenant that [sys] we we we provided you a quote to do a descale but that was never followed up on [usr] ok i think we need to do that to sort it out where the landlord's just given me the green card to ok anything to sort it out because we had the tank emptied yesterday and the sewage [sys] but you'd [usr] is [sys] need that quote that in fact sorry that quote wouldn't be valid anymore cos it's [usr] that's [sys] two years old [usr] ok what would you be able to give me a quote now or an idea [sys] no we don't give quotes over the phone that would be the local office you've come through to the head office [usr] can you [sys] because [usr] give [sys] it's on a sunday [usr] sorry could you give me an idea [sys] they're not [usr] what [sys] open [usr] that's can you give me an idea what that would have been in june 2022 not [sys] i wouldn't [usr] that i'm gonna [sys] know [usr] pin [sys] because [usr] you [sys] we don't get to know we don't get involved with quotes that were from [usr] ok [sys] that far away that would be the local [usr] no [sys] office to keep them on record [usr] the landlord wants you just to sort it it's not having sewage come up through the drain cover [sys] i'm sure [usr] can you just sort it and send us a bill that's what they they've agreed [sys] no [usr] it [sys] we can't no we can't do that because it has to be that they discussed a new quote it looks we could go out and do a new quote for you we'd have to come out do a new quote [usr] hm [sys] that we need to reassess everything and then go ahead we can look to but this won't be deemed an emergency i'm afraid [usr] cos the sewage from the property to the sewage tank is not going into the sewage tank it's coming up all over their garden [sys] we could look to come out and have a look at that for you today [usr] right [sys] but if it based on the fact that there was an issue with the descale not being done [usr] june [sys] then [usr] 22 [sys] they'd have a look obviously that would get numb for about a year and a half isn't it i can get someone out to come and have a look [usr] if we if they they're there and they have a look and they do a quote today if they [sys] no [usr] ring [sys] they [usr] me [sys] can't [usr] and i [sys] do it on the day no i can't do that on the same day no [usr] huh [sys] it's preplan work the quotes [usr] ok [sys] that special machinery for descale unfortunately [usr] they wouldn't be able to [sys] it should [usr] solve [sys] have been active [usr] issue [sys] on [usr] but [sys] him [usr] they could visit [sys] well they give you another quote won't they [usr] they would go out and do a quote but they won't be able to fix it today [sys] no because d as i've said is preplanned work for specialist equipment [usr] ok i guess that's the best we're gonna have to do cos the landlord had sort [sys] but you need [usr] it today but it doesn't sound it's gonna be as easy as that [sys] no because it should have been obviously he had the quote since june 22 [usr] all right i'll leave it i'll leave it i'm gonna try aqua blast and if i don't get anywhere with them then i'll come back to you all right thank you [sys] no worries [usr] bye [sys] cheers bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote good afternoon you're through to dino [pii] speaking how can i help [usr] hello hi [sys] hello [usr] can you hear me all right now there's some noise in the background i'm just ringing i know you are linked with british gas for servicing i've got just this morning i've noticed that there is a bit of a water leak into the pan in one of the en suite it's not from the back but it's just from the front a little bit of a leak is it i mean because i don't want it to go on to a full blown water flowing out is it that's going to [sys] do you [usr] cause [sys] do you have british gas home care cover for plumbing and drinks [usr] i do have it but i was just thinking i mean with yourself is it something that i could do directly in the [sys] i'll [usr] next [sys] pass [usr] room [sys] i'll pass you through to home care they'll be able to get that sorted for you they'll confirm [usr] because [sys] that for [usr] i [sys] you [usr] mean if it is in the next one or two days without having to go through british gas behind the and then if what would be the cost if i mean just wanted to [sys] we [usr] know [sys] we we we we don't have the prices for that the engineer would come out on the day inspect it and then give you the quote on site [usr] right ok but but would they be able to give me an idea because otherwise i would have [sys] no [usr] book [sys] no [usr] through british gas [sys] they they wouldn't know it's it's there's no charge for the engineer to come out and give you a quote [usr] is it something that could be done in i know tomorrow is christmas day and then next day is boxing [sys] i'm not sure [usr] day [sys] i'm i'm [usr] all right [sys] i'm not [usr] you [sys] sure [usr] right if you just want to transfer me to the call ok thanks [sys] hello welcome to british gas services limited sorry our offices are now closed if you need to report a gas leak please call the gas emer | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] ok bye but it's more process elimination but it's not [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] that one isn't it [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] cool [sys] speaking how can i help [usr] hi i was wondering how we might have a blocked [sys] i lost [usr] drain [sys] you [usr] at [sys] then [usr] mum's [sys] sorry [usr] house [sys] say that again [usr] hello [sys] hi sorry i kept i kept losing you then you were coming in and out [usr] no that's better hopefully that's better cool i've i think i've got a drain at my mum's house [sys] ok [usr] and i just and i wanted to know how does it work is it someone comes over and i just wanted to check the booking process i guess and the call out fee [sys] ok first of all does she have a policy at all with british gas ohh losing you again hello [usr] hello let me let me change change the item is that any better [sys] ok we'll try that does she have a policy at all with british gas [usr] no i thought it's just a diner rod i was calling [sys] you are but we're part of british gas [usr] all right ok no i no i don't no [sys] no no you don't know or no she hasn't sorry [usr] no we don't have we don't have [sys] ohh right ok and it's a property where she lives and owns is it [usr] yes it is [sys] a standard unblock between the hours of eight and six monday to friday is 100 and £80 if the engineer [usr] -huh [sys] comes out and finds it's anything different then he would re quote you while he was there [usr] it's 100 and 80 plus the a [sys] inclusive [usr] in inclusive it's all in 1 80 if it's anything else ok and what if it's not a a block drain if it's something else is is it something that they just come maybe as a pre call out and check to [sys] there's [usr] diagnose [sys] no call [usr] a little [sys] out [usr] bit [sys] fee [usr] or [sys] there's no call out fee we just advise [usr] -huh [sys] that standard unblocks are 100 and £80 and then if it's anything bigger we'd re quote you while he was there [usr] ok someone can come they'll diagnose it and then it's either 100 and 80 or whatever it is and then but we don't need to decide on the day if we if we wanted to do it later or something that [sys] you're not wanting him to unblock it sorry [usr] not maybe not on the same day [sys] right [usr] depending [sys] well the [usr] on what [sys] that we would send them out when you want the unblock done [usr] ok ok it's there's no call out fee [sys] yes [usr] but you have to do the job ok [sys] hello [usr] hello can you hear me [sys] are you wanting to arrange that or [usr] let me call my mum because i need to check her availability [sys] sure [usr] and then i will i will call back or on that basis if that's [sys] no [usr] ok [sys] problem [usr] all right [sys] take [usr] thank [sys] care [usr] you thanks [sys] bye [usr] very [sys] now [usr] much [sys] bye [usr] cheers [sys] bye [usr] bye bye | 7Quote
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello [usr] hi there i'd to arrange an appointment for somebody to come to my flat [sys] ok before that can i please take your post code [usr] it's [pii] [sys] hm ok if we no longer sorry unfortunately you have reached the wrong office number [usr] ok [sys] let me use the correct office number which cause this area just one second 78 one and the bmw do you want to book an appointment for drainage or plumbing [usr] drainage [sys] drainage ok one second yes when you're ready i can tell you the number [usr] ok i'm ready thank [sys] it's [usr] you [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] that's correct thank [usr] ok lovely [sys] you [usr] thank [sys] bye [usr] you bye now bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done hi how are you today [usr] hi there i'm hoping you can help if possible please my name's [pii] and i'm calling from the british gas services department i've had a customer on the line looking to book something in and there is no availability i was just wondering if it's possible to get an authorization code for a leaking toilet [sys] ok it wouldn't be myself that gives that out [usr] ok [sys] i'll have to pass you over to the local office if that's all right [usr] that's that would be perfect my d 365 isn't working for some reason i can't get any dino information i've had to google this number if you could that would be fantastic [sys] no it's fine you call through to the headquarters which is probably the best place to call through to get that anyway [usr] right [sys] can [usr] ok [sys] i take your post code [usr] the post code for the customer was [pii] [pii] eg [sys] and you say it was a plumber you needed [usr] it's it's her toilets leaking they've got another toilet they can use it's only leaking once the toilet is used it's not an emergency however i've got no availability for about four weeks on my system [sys] no it's ok i'll pass you over to him now [usr] amazing thank you [sys] have a nice day bye bye [usr] you too [sys] box of the person you are calling is currently full and cannot accept new messages please try again later | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services [usr] bye [sys] press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we [usr] no [sys] record [usr] stinks [sys] calls for quality and training purposes hello good evening welcome to my name is how can i help you [usr] hi [pii] i have a drain overflowing in my property with [sys] ok [usr] i phoned water they said we'll be out in 48 hours wondering what it would take how quickly you guys could respond and how much it would cost [sys] is it a shared drain [usr] i have no idea i believe it probably is but i don't know [sys] because if it's a shared drink the engineer would be able to attend to it water will be the people to attend to it but if it's on your property and it's not a shared drink the price is £212 inclusive of vat and the engineer would attend tonight is it over with sea [usr] it's coming with sewage [sys] the the engineer will attend tonight [usr] we would do 10 tonight and it would be £212 [sys] sure yes [usr] what if he gets out and decides it's a shared drain cos i don't know [sys] it [usr] i don't imagine most [sys] the [usr] are but i have no [sys] if it's if it's a schedule and you won't be able to do it [usr] ok will i still be charged [sys] no no no there's no call out charge [usr] ok if he comes out and he finds it's a shared drain and he can't do anything then i don't get charged [sys] yes [usr] and if it isn't a share train and he can fix it he fixes [sys] yes [usr] it [sys] we'll [usr] and [sys] do [usr] i get [sys] that [usr] charged sounds a win win to meter if i don't get paid [sys] thank [usr] in the problem [sys] you [usr] if i don't have to pay and i and the problem doesn't get fixed ok that's [sys] no [usr] far [sys] that [usr] i'd [sys] that [usr] rather [sys] that [usr] i'd rather i'd rather do that and if it's a shared drain and he if it's not shared draining he can fix it then [sys] yes [usr] i'd rather him unblock it i have a horrible feeling [sys] ok [usr] it's a shared drain but but i'm gonna call i'm gonna take the risk and find out if we can [sys] ok ok do you have home policy with british gas for plumbing and drains [usr] i don't i'm afraid no i didn't [sys] ok [usr] know they [sys] is [usr] had [sys] it [usr] one [sys] a domestic property [usr] it is [sys] or commercial [usr] a domestic property domestic [sys] ok can [usr] property [sys] i have your postcode please [usr] [pii] [sys] ok and and what's the first line of your address please [usr] [pii] [sys] [pii] ok second just a second i'm trying to pull up the address [usr] ok no worries [sys] ok let me just reconfirm the postcode [pii] [usr] [pii] [pii] [sys] ok that's correct no no no hm true speaking in a second it's taking a while [usr] ok [sys] right just not up the address [usr] ok hp 22 six [sys] yes [usr] lb [sys] yes i got that right [usr] ok [sys] just i don't know why ca can you book this online that i just don't keep you on the line for long [usr] i don't i prefer people to be honest [sys] ok [usr] right i work with tech all day i don't i'm a techie i don't want to trust tech to [sys] real ok [usr] i know how fallible it can be people may be fallible at at least they were reply in english [sys] ok but i i don't know why i just not coming up and then just [usr] there [sys] try in [usr] it's h for harry p for potter hp 22 [sys] no it's not an issue with the address i guess it's the system [usr] the system ok it's just playing up is it [sys] yes [usr] okey dokey [sys] wow wow it's no and i fucking heck i can't even transfer you to someone else don't know you just from here [usr] pardon sorry [sys] i said unfortunately i can transfer you to another agent probably this issues just with my system it's [usr] ok [sys] not coming up [usr] ok transfer me if you want to [sys] no no i i said i can't [usr] you can't [sys] even do that [usr] ok [sys] i can't that's [usr] ok [sys] the challenge [usr] is it worth me hanging up and calling back in [sys] ok please no i won't mind ok yes sorry [usr] ok [sys] about that please [usr] that's all i'll do that and see that gets me to a different [sys] ok [usr] person ok thank [sys] ok [usr] you bye [sys] thank you bye [usr] bye | 7Quote
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs if you're calling regarding the british gas call out please press one if you would to make a one off on demand booking please press two good afternoon darling [usr] hi yes it's [pii] from lincoln volvo here we have had someone out i think it was [pii] a couple of months ago well a few weeks ago now we've had two issues since regards to the drains here now what it is the reason i'm ringing today is he's not sealed the manhole which is in the kitchen in the showroom [sys] this [usr] and [sys] time [usr] we have flies investing in all of the the kitchen there they're coming up from the drain we just need him to come and put seal it back up as it was and put the screw back in [sys] ok [usr] please [sys] all right just bear with me i'll pop you through to somebody on the [usr] ok [sys] drainage team [usr] right [sys] just [usr] thanks [sys] bear with me a second [usr] thank you q eight had had it [sys] hello [usr] hello [sys] hello you've been put through to myself on the drainage team can i take [usr] right [sys] the postcode of the property [usr] gosh [sys] please [usr] it's [pii] i'm not sure the full postcode i'm sorry you've probably got it [sys] alright [usr] on your [sys] let me google it hang on right you'll text i'll get a text at two in the morning see that [pii] does that sound [usr] yes [sys] about right [usr] that's right [sys] ok ok this makes sense now sorry my colleague was she needs to have [pii] back out and i was we don't have a [pii] we have just taken over this area we're a new franchise i believe you need a manhole resealing [usr] right [sys] or something [usr] this [pii] came out from dina rod we we obviously gone through you guys and rang him up he came out [sys] yep [usr] and then he didn't obviously finish off what he was doing he went off and then we had the same problem a day after with the the toilets [sys] ok [usr] blocking and now what's happened is he's not we've got the man hole which is in our kitchen in the in the showroom and the kitchen where he's taken the manhole up he's not sealed it we've been absolutely swarmed in flies all over coming up from the manhole [sys] right ok let [usr] absolutely [sys] give me [usr] awful [sys] two secs give me two seconds i'm just gonna speak to my colleague and see what her [usr] he's [sys] availability [usr] taken a screw [sys] is i won't [usr] out [sys] be [usr] which is not replaced and they're coming up through there and all the seal around it needs just sealing back up really [sys] right ok and have have you got an outstanding bill or anything with him [usr] no no nothing that we've paid for everything [sys] ok all right give me two seconds ok [usr] no worries thank you [sys] hello sorry to have kept [usr] no [sys] you waiting [usr] that's [sys] there [usr] all [sys] that [usr] right [sys] is fine she can get an engineer to you this afternoon if that's ok [usr] ok lovely i won't be here but there'll be plenty of other people here i'll make them aware what roughly what time do think [sys] within the [usr] just [sys] next couple of hours [usr] no that's lovely and it it's [sys] no [usr] if they just go in the kitchen it will just [sys] ok [usr] be in there if someone will probably show them anyway obviously [sys] ok no [usr] no [sys] problem [usr] charge [sys] at all [usr] or [sys] i'll [usr] anything [sys] raise that now [usr] that all right [sys] brilliant [usr] thanks [sys] i'll get that [usr] a [sys] all [usr] lot [sys] sorted [usr] thank [sys] thank [usr] bye [sys] you take care bye bye | 7Quote
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage [usr] ok [sys] services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a custom service advisor we record calls for quality and training purposes hi [usr] ok [sys] how can i help you today [usr] good afternoon we received a visit from one of your engineers last thursday and there's supposed to be a follow up visit from that however i've not got a quote for that and i was wondering if that could be sent over to me [sys] right ok can i take your post code please [usr] my my postcode is hold on one moment hello that sorry about this it's just i don't remember the thing [sys] it's ok [usr] it's [pii] [pii] [sys] and your first and last name please [usr] my name's [pii] i've got a booking number here if that's any good [sys] does it start with [pii] [usr] dy wo three double four six double 85-1 [sys] 591 [usr] no that's three double 46 double 85-1 [sys] 5-1 thank you and that was on 2028 ok right ok the the engineer [usr] ok [sys] has left a note saying the site site visit was carried out what i'll do for you is i'll pass you to your local office and they can resend that same engineer around and pick up where they left off with that [usr] bye [sys] is that ok [usr] well the engineer said that he was arranged he's going to have to come in and jet it and maybe put a camera down but i need some quote for her to get that passed [sys] ok i can give you the standard quote if we were to book you an engineer out he'll be able to give you the final quote on site [usr] right [sys] would you the standard quote for now [usr] me as well yes [sys] the call out fee is free he'll give you a free assessment of free quotation on site which will be the final quotation you don't have to accept it if you do we will go ahead straight away the starting price for a drain engineer is 100 and £80 already including va t and we take payment via cash or card when the work has been completed [usr] right is that it ohh ohh ok then [sys] we don't charge by the number or anything that [usr] that's ok then that's great at least it gives me some idea ballpark figure which i can take that forward [sys] exactly well at this point of time now the only thing that i can do to benefit yourself at the moment is to pass you to your local office and then they can get that engineer back out to finish off the job [usr] no i wouldn't be bothered because he said he would contact me anyway because we expect him to come in on either on a friday or a saturday [sys] right [usr] because of the the workload he's i know that's going to go ahead probably but i had no clue about the quote thing [sys] ok then no worries [usr] thanks very much for your help on that one [sys] what's that sorry [usr] thanks very much for your help [sys] no worries you have a nice day [usr] and you i just know [sys] bye bye [usr] right | 7Quote
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[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally good afternoon speaking [usr] hi there i placed an order last night er two days ago it was for last night somebody was meant to come to the house because my [sys] ok [usr] toilet's completely blocked [sys] what's [usr] but [sys] your postcode [usr] still [sys] there [usr] not [sys] please [usr] identity here it's [pii] [sys] [pii] ok it's scheduled for today there will be someone with you today right [usr] it was [sys] i don't [usr] to go last [sys] know what happened [usr] night [sys] last night but i do have a note on for it for today [usr] right [sys] for you and the engineer would give you a wee phone when he was on the way is today suitable for you is that all right ok [usr] i can [sys] no problem [usr] wait it'll be [sys] but [usr] a bit [sys] they [usr] longer [sys] will give you a four minute heading to you [usr] that's great that's [sys] certainly [usr] great can i just [sys] is that [usr] check [sys] house [usr] the [sys] or [usr] price [sys] a flat [usr] as [sys] that you're in our house [usr] it's our house and it's [sys] to [usr] the [sys] unblock [usr] toilet [sys] during the [usr] is [sys] day in the house it [usr] jammed [sys] would be 100 and £80 all right ok [usr] that's [sys] thank [usr] brilliant [sys] you thanks [usr] that's great [sys] bye [usr] thank [sys] bye [usr] you very much thank you bye bye bye bye | 7Quote
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