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[sys] thank you for calling dino rod partners with shish gas please listen to the options carefully we can get you the right team if you need any help with a drainage problem press one if you require plumbing services press two did that you can now book drainage service online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well my name's [pii] how can i help [usr] hiya i had a a job someone come out and do a job yesterday for me i'm just wondering if i could get the in the invoice emailed to me i can send it on to my landlord [sys] ok let's have a look if i can just take your postcode [usr] it's [pii] [sys] one moment i'm just gonna get into some details here if you give me a moment let me bob you across to the local team they should be able to take your email and everything get it sent straight over for [usr] cheers [sys] you [usr] thank [sys] one second [usr] you [sys] available agent speaking [usr] hiya i have a someone come out and do a job for me yesterday i was wondering if i can get the invoice emailed over to me i can send it on to my landlord [sys] i can do what's the post code [usr] [pii] [sys] let me just one second no it's miss [pii] is it yep i would run my colleague and get that sent over to you soon [usr] thank [sys] sorry [usr] you [sys] what's your email address just in case we haven't got it on record [usr] it's [pii] [pii] [sys] right that is [pii] ok [usr] and it's [pii] [sys] [pii] [usr] at the end of it [sys] i've got it no worries i'll i'll work with my colleague that sent across to you ok [usr] thank [sys] take [usr] you [sys] care now bye [usr] right bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at how can i help [usr] hi good morning i'm just calling about asking the service for unblocking a drainage i have a a drainage in my garden [sys] ok do you have a british gas home care cover policy hello hello | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling dino [pii] speaking how can i help [usr] yes we've got a a leak in the loft it's it's not big but it's it's i need someone to come out and sort it out [sys] ok i can have a look and is it a commercial or domestic property [usr] domestic [sys] domestic and do you have british gas home care cover for plumbing and drains [usr] no we haven't at the moment [sys] no no problem ok let's have a look then what's the postcode to start with [usr] right it's [pii] [sys] and what's the house number [usr] and number [pii] [sys] [pii] let me see if i can find it is that [pii] [usr] that's it [sys] and if i could take your first name please [usr] it's [pii] [sys] we thank you [pii] and if i could also take your surname [usr] that's [pii] [sys] what and if i could also take a contact telephone number please [usr] right my home number is let's see [pii] [pii] [sys] yep [usr] [pii] [sys] [pii] and do you have an email address at all reg [usr] yes it's [pii] [pii] all in lowercase [sys] what's made you realize you've got this leak reg is it did [usr] well [sys] something happen [usr] when we came home yesterday about five o'clock we'd see a few drips coming from the light socket [sys] really [usr] we've [sys] ok [usr] turned the all the water off we know it's that cause it stopped leaking [sys] got you no problem [usr] we've got no heating no hot water right now [sys] no and is there anybody at the the property who may be considered vulnerable at all [pii] [usr] well well i have i have leukemia [sys] ok no problem but bear with me and would you be available for the rest of the day if we can get somebody today [usr] yes yes definitely [sys] what i'll do is i'll put it through to get someone to u asap now it's it's believe it or not it's already been incredibly busy this morning all i can tell you is is the engineer will get to you as soon as they can and i'll get them to give you a phone call when you're next on their list if that makes sense [usr] i understand [sys] let me explain how it works as well [pii] the engineer will come out obviously they'll have a look at what the issue is and once they've done that they'll give you a quote now if you're happy with the quote they'll obviously do what needs to be done and you can just pay the engineer at the end via cash or card if for any reason where you don't want to go ahead you can say no and if you do say no you don't pay anything because there's no call out charge but [usr] right [sys] what i can tell you we in fact that's i'm getting ahead of myself there that's it if you don't want to go ahead you can say no and you don't pay anything ok [usr] ok i understand [sys] let's get that booked in is it cold over there this morning reg [usr] just a bit [sys] i'm in just [usr] well [sys] south [usr] it was [sys] of [usr] freezing [sys] [pii] [usr] it [sys] go [usr] was [sys] on [usr] it was zero when we came in last night outside [sys] was it it was minus three when i went to bed last night here in [pii] [usr] y [pii] [sys] and it's minus three now it it got to minus six i think overnight [usr] ohh bloody i don't [sys] crazy [usr] know what it was [sys] isn't it [usr] i mean right now inside it's 10 degrees [sys] is [usr] god [sys] it [usr] knows what [sys] god [usr] it is outside [sys] god well we we'll get you as soon as we can and we'll get it sorted for you put that heating on then [usr] ok that's great [sys] all right much [usr] all right thanks very [sys] very [usr] much [sys] welcome you [usr] alright [sys] take care [usr] alright bye then [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help [usr] hi excuse me i called earlier and i book for this coming monday | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hi and new boiler offers search british gas offers online or ask us a [usr] yes and [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes hello there thank you for calling services how may i help you [usr] hello [sys] hello is anyone there [usr] yes [sys] right [usr] i've just had a phone call from from dino rod i've got an appointment tomorrow between eight and 12 i've just had a phone call at nine minutes past seven to remind me about the call and did i want did i want it on a sunday morning frightened me to death because i've got a 93 year old brother that he lives on her own and i get a phone [sys] right [usr] call that this morning on a sunday morning i am cross about it absolutely quite a bit of a bit deaf i leapt out of my bed i don't know what what the hell am i doing getting phone calls on a sunday morning about an appointment [sys] i am very sorry about that i do apologize and the phone call came from [pii] you say [usr] from [pii] [sys] bye [usr] because i've got somebody coming out between eight and 12 tomorrow morning at nine minutes past seven on a sunday morning that is bloody ridiculous [sys] i'm very sorry about this i do apologize what i can do is i can get a case of dissatisfaction raised for you on the account [usr] yes you [sys] and [usr] bloody can get a case of dissatisfaction raise for me frightened [sys] no problem [usr] me to [sys] at all [usr] death i thought there was something wrong with my brother [sys] ok can you just provide me with your home care number if you've got it for me please [usr] i haven't no i'm in [sys] no [usr] bed [sys] and you right can i take your postcode and your house number [usr] [pii] [sys] and [usr] number [sys] the house [usr] [pii] [sys] number right thanks and what's your name please [usr] [pii] [sys] that's fine thank you what's your date of birth please [usr] 13 7 51 [sys] that's fine thank you and your full address please [usr] no what [sys] your full address please just for security [usr] [pii] [sys] that's fine thank you what i'll do is i'll open a complaint on this account for you now in regards to that ok [usr] right [sys] i'm very sorry [usr] does [sys] that this happened [usr] anyone [sys] i do apologize [usr] ever dare ring me at that time of the morning especially on a sunday again [sys] no i completely [usr] tomorrow [sys] understand [usr] morning [sys] that [usr] probably on the because because you were on your way or something that but the the appointment's not even till eight o'clock nine minutes [sys] no [usr] past seven in the morning on a sunday [sys] no i completely understand that i'm very sorry about that just allow me to get this complaint raised and then we'll get something to sort that out for you now ok can i just ask you to hold the line just for one minute please is that ok thank you british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you hello [usr] hello [sys] thank you much for waiting for me there i've raised this complaint for you on the account what i'm gonna be doing is i'm gonna get getting this complaint sent across to the team to the diner team what's gonna be happening is we'll send some feedback and log a case of dissatisfaction in regards to that automatic phone call was there [usr] i mean [sys] an automated [usr] i [sys] person phone [usr] i [sys] call [usr] i've got a phone in my bedroom and i've got a phone downstairs it broke the whole house up because it's a landline and it's woke everyone up my my i've got my son and my grandson here my son comes in and says what's happened is my nan ok [sys] right [usr] we thought we thought this this time on a sunday morning you thought there was [sys] was [usr] a it [sys] it [usr] was [sys] an automated person on the phone was it a robot on the phone sorry right ok what we're gonna do is we're gonna get this sent off as feedback to the dino franchise we'll log a case of dissatisfaction to the dial franchise we'll find out why the automated call was made early in the morning i understand it's upset you and the members of your household i'm very sorry about that i do apologize ok we are gonna get that sent out i'm gonna make sure that that does get looked into and we'll find out why that happened we'll also get this logged as a case of dissatisfaction i'm gonna be making the management team aware of this as to why it happened and also gonna be making sure that you don't get contacted at such a time that again ok what i'll also do is i'll also get a personal letter apology sent out for yourself as well in regards to that [usr] right [sys] didn't miss me ok on that basis [usr] i [sys] i am gonna [usr] still [sys] get the complaint [usr] going i thought it was my mum [sys] sorry [usr] i said my heart is still going i thought it was something the matter with my mum [sys] i'm sorry i do about that i do apologize i'm gonna make sure that this gets logged i'm gonna get it sent off and make sure that that doesn't happen again for you ok [usr] right [sys] also we get that logged as a case of dissatisfaction obviously in regards to your account and also a letter of personal apology will be sent out to yourself as well ok on that basis i'm gonna make the complaint as resolved for now and i'll get it logged and sent the satisfaction off is that ok for you [usr] ok [sys] sorry i just need a yes or no just to [usr] yes [sys] make sure it's ok [usr] ok [sys] is that ok that's fine thank you but i i've had that i really do apologize that that's happened i'm gonna make sure that doesn't happen again for yourself ok [usr] right thank you [sys] thanks much for your time [usr] bye [sys] cheers i put out | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name is [pii] how can i help you today [usr] hello it's [pii] from hyde housing [sys] hi [usr] hello one of your engineers have been to one of our properties this afternoon but apparently he can't do anything i was just wondering if there was a report that could be sent over to us because we've got the residents on the phone already [sys] right ok could i have the post code of the property please [usr] [pii] [pii] [sys] thank you and the first line of the address and customer name [usr] [pii] [sys] please [usr] and it's page [sys] right thank you hm let's see what he's got right on here er pump and shower not working no floor restored pump needs replacing faulty pump right it's saying that a pump needs replacing ok if you bear do you have a email address at all please [usr] yes it's it's [pii] and then a full stop and then [pii] which is [pii] [sys] [pii] er [usr] [pii] [sys] that's [pii] [pii] [usr] [pii] [sys] ok just bear with me one moment i'm just gonna pop you on hold while i just ring the local office and see if they can get the report sent over [usr] perfect [sys] to you [usr] thank you [sys] thank you bear with me one moment [usr] cheers [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumb and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dino dot com today being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving hello [usr] hello [sys] hi thank you much for waiting i do apologize for the wait ok i have spoken finally spoken to the local office and they are going to send that report over to you now [usr] perfect that's brilliant thank you ever much [sys] no problem thank you for your call have a good [usr] bye [sys] day [usr] bye [sys] bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing offices did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling speaking how can i help [usr] hi there i'm just looking online to book a job in with you guys how does it work i've got to the to arrange your free no obligation call out and it says preferred day i mean i want to get how does it work do your team have to come and view the job first prior to quoting or sure ok fine a lot [sys] they would [usr] of [sys] come [usr] it's [sys] out and [usr] not [sys] have [usr] i'm booking in it's not i'm booking in the job to be done it's more i'm just requesting you guys come out and it's there's no it's it's free it's it's not [sys] exactly [usr] you'll come back to us with the quote and then we can decide [sys] exactly [usr] after the ok [sys] exactly [usr] fine ok is it probably best to just submit the form online and then how soon do your team come back [sys] it depends it depends where you are in the country as to what they'll do is they'll obviously get that request they'll that they'll have a look at what date you've put on that you'd and they'll obviously try and do that if they can't they'll come back with alternate dates [usr] ok that's fine all right then i will give it a go and see how i get on [sys] no [usr] thank [sys] problem [usr] you for your help [sys] you're very welcome take [usr] thanks bye [sys] care bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you through to speaking to how can i help [usr] good afternoon i know you do er drains and stuff that do you do anything for dampness [sys] it depends i mean why why it depends if it's a drain issue if you think there's a drain that's cracked or something that that's causing the damp you [usr] it's [sys] know [usr] just dampness in my flat that's also [sys] is it is it [usr] er [sys] a ground floor or a basement and do you suspect [usr] floor [sys] the drains at all [usr] they've been done quite i believe they've done been done quite recently [sys] has has it replaced or reigned or something [usr] i don't know don't know [sys] it depends i mean as i say i i don't know if it's worth getting a damp specialist out and checking that thing it depends if you think that ultimately if you think it's down to the drains we can obviously do a camera survey of the drains [usr] i know the i don't think it's down the drains [sys] no then we wouldn't i'm afraid it that'd be only that would be as far as we got involved if the cause of the dampness was the drains then we'll investigate that and if they need something we can sort that that'd [usr] all [sys] be [usr] right thanks [sys] that as far [usr] very much [sys] as [usr] then [sys] we go no problem take care bye bye now | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help you today [usr] hi to see if i could get something to check my at the back door it's over phone [sys] no [usr] without the back [sys] ok no problem can i ask is this a domestic or commercial property [usr] domestic [sys] and do you have british gas home care cover for plumbing and drains at all [usr] no [sys] no have you used our service before [usr] it was through the bank of scotland [sys] ok could i through the bank of scotland [usr] sorry [sys] right ok can i go through our prices with you before we start [usr] yes [sys] our prices start from 100 and £80 including va t that's monday to friday 8 a.m. to 6 p.m. after 6 p.m. it's from £225 that's classed as out of hours payment would need to be made on the day after works completion via cash or card is [usr] ok [sys] that ok [usr] do you do if this is something that would be covered through the bank of scotland and [sys] i'm [usr] parents [sys] afraid i wouldn't know [usr] no [sys] i'm afraid i wouldn't know you would need to speak to your insurance provider to find out if that's covered but i must warn you because it is 25 to 4 nearly [usr] -huh [sys] you probably would be looking at after six pm if an engineer attended today [usr] right [sys] is that ok [usr] i'm gonna i think i'll phone the bank and see if [sys] if you're covered first [usr] aye just in [sys] you [usr] case [sys] can get i i don't i don't blame you it might be wise obviously cos it's gonna be £225 then if you're covered at least then you don't have to pay that money out [usr] and it's worth a try isn't it [sys] you might as well [usr] right [sys] i mean [usr] ok [sys] obviously if you don't have any you can always give us a ring back and we can book an engineering for you [usr] that's great thank you very much for your help thank [sys] no [usr] you [sys] problem thank you [usr] thank [sys] much [usr] you [sys] for your [usr] bye [sys] call take care now bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi how can i help [usr] hi can you put me through to [pii] office please my husband works for your company [sys] is it pulling your drains [usr] it's strange [sys] i'm gonna need the post code [usr] it's [pii] [sys] right ok just bear me a second [usr] thank you [sys] you said it was dreams that you were after [usr] yellow [sys] right [usr] you can [sys] i'll transfer you over now [usr] thank you [sys] thank you for calling down the road press one for drains or two for accounts hello [pii] [usr] hi is that [pii] [sys] yes [usr] sorry [pii] i don't know what's going off with [pii] but can you tell him will you not tell him that a phone cos he'll be furious i'm sure we'll be in touch at one point we we've had a disagreement and he's just [sys] right [usr] he's [sys] ok [usr] just not talking to me at the minute [sys] as i say i've [usr] i don't know if [sys] i've [usr] he's [sys] last [usr] had some kind [sys] time [usr] of breakdown [sys] i last time i spoke to him on monday first thing to say he weren't coming and that's the last contact i've had with him [usr] how it is things happen don't they but if you just don't don't tell him that i've contacted you because he'd be furious but it's only because i was desperate to get in touch with him i was really worried cos [sys] ohh [usr] it's [sys] right [usr] state of mind that we were in [sys] all right [usr] thanks ever much [sys] not [usr] [pii] [sys] a problem [usr] i'm sorry for being a pest [sys] no it's all [usr] thank [sys] right thank [usr] you [sys] you bye [usr] take [sys] bye bye bye [usr] care bye | 3General Customer Service
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training [usr] i'm gonna [sys] purposes [usr] put something else for that's what i'm allowed to say because i can carry on doing what i need to do [sys] good morning you're through to [pii] you're speaking to [pii] how can i help [usr] hello there can i i'm an engineer can i give you a customer's work number or address or something [sys] is this for a is this for a bj job you've you've come through to the on on demand line [usr] but how how i don't know how i've done that i'm [sys] it's [usr] just [sys] just it's going through on on demand plumbing it's it's the engineer line you need to use you can't take any bg calls on this line i'm afraid [usr] what's the what's the learning [sys] if you ring back to the engine airline when you when you says validation say validation is an airline i think it's option [usr] no [sys] one or two [usr] i haven't [sys] to be [usr] i haven't got what do what the phone number is i'm a contractor i got [sys] i'll i'll try and find it for you bear with me two seconds [usr] cheers [sys] don't know the number at the top of my head i'm afraid i i'll be on hold for a second [usr] ok [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer visit your home or premises and provide a quote free of charge and without obligation i've got the number here for you sorry about that i was just trying to find it it's [pii] [usr] [pii] [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] we ring that i give you different options or say i would speak to validations or speak to an engineer line the one you want is engine air line they book all the british gas customers on there for plumbing drains et cetera [usr] brilliant thanks a lot mate [sys] no no worries thanks for your patience cheers thank [usr] yes [sys] you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes [usr] please act [sys] good morning you're through to how can i help [usr] hello my name is [pii] calling on behalf of first port retirement division [sys] yep bye [usr] i wonder if you've got hello i wonder if you've got a plumber available in the time and wear area this morning please [sys] i wouldn't be 100% sure to be honest with you i think the best thing to do is to send the job over to whoever you normally send it whether you want to book it over the phone [usr] the the [sys] or [usr] key accounts [sys] if you want [usr] email [sys] or you can i can book it for you over the phone [usr] i'll [sys] and [usr] send [sys] then we'll [usr] it [sys] get [usr] all [sys] it sent [usr] on on [sys] to [usr] the [sys] emergency [usr] an email because we have i'll do it on an email you receive the email to you [sys] someone in our team or [usr] there we go lovely i'll do all that now then i'll do it straight away thank you very much [sys] no that's ok [usr] ok [sys] i said we'll get it sent to our emergency room and [usr] and take it from there ok that's lovely thank you [sys] all right [usr] bye [sys] thanks [usr] now [sys] for your call [usr] thank you bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with the drainage problem press one if you require our plumbing servicess press two did that you can now book drainage services online in a few easy clicks visit dino dot com [usr] right [sys] for details alternatively please hold and your call will be transferred to a customer service advisor [usr] ok [sys] we record calls for quality and training purposes [usr] is that [sys] hello that [usr] hi ma [sys] on the [usr] it's [pii] speaking how are you doing now [sys] not too bad how can we help [usr] i'm looking to get a booking if you er anybody available just to come and give them some assistance with the er drains at the side of the house [sys] alright are you one of our engineers [usr] er no [sys] are [usr] no [sys] you [usr] i've er i just [sys] right ok [usr] used [sys] sorry [usr] it before or some i don't know what late to come through to but i tried to fill in the online form and every every day i pick it just said no time available and i picked i even went stupidly six months in advance but obviously the sooner the better [sys] right ok which area do you live in [usr] i'm in [pii] no i've used [sys] we don't [usr] the down [sys] have any [usr] the rod [sys] availability [usr] van [sys] in that [usr] don't [sys] area [usr] you [sys] at all we're [usr] no i've [sys] only taking [usr] one before [sys] on work for british british british gas customers do you have a british gas policy [usr] no i'm with scottish poet dual film mate [sys] right all i could advise is maybe try drain doctor who are are nationwide or metro rod but [usr] ok [sys] we've [usr] ma'am [sys] no availability in the [pii] area i'm afraid [usr] that's fine no worries thanks for that anyway [sys] ok sorry about [usr] cheers [sys] that [usr] bye [sys] drain [usr] bye [sys] doctor or metro rod [usr] i think i've used them as well before thanks mate appreciate it [sys] ok cheers thanks bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help [usr] i'm trying to get an outside drain unblocked it leads from a gutter down a drain pipe and then into a septic tank [sys] all right ok do you have any british gas home care cover for plumbing and trains [usr] not that i know of no [sys] don't ok well we charge 100 and £80 inclusive of va t to clear a standard blockage is that ok [usr] well we need we need clearing [sys] that's fine i can set up a job for you can i take the post code [usr] it's [pii] [sys] yes [usr] [pii] [sys] first line of the address [usr] it's [pii] [sys] [pii] [pii] and it's a domestic residents take it and your name is [usr] name is [pii] [sys] and can i take a contact phone number [usr] this [pii] [pii] [sys] yes [usr] [pii] [pii] [sys] it's a blocked external train just working through this and i'll check the diary for you see when we can get somebody out anyone with any vulnerabilities at the address no it's fine [usr] no [sys] we can get somebody out on monday morning [usr] it would have to be monday [sys] i can [usr] afternoon or tuesday [sys] i can [usr] morning [sys] do monday [usr] i won't be [sys] afternoon [usr] there monday morning [sys] between one and six that'd be all right that's the ninth [usr] that'd [sys] of october [usr] be fine [sys] just putting that through for you what'll happen is engineer will give you a call when he's on his way we as i say we charge 1 80 assuming there is damage dr something more serious going on you can pay by cash or card on completion and you'll get a text message off me now mr [pii] to confirm the booking and that's all in place for you [usr] brilliant [sys] great thanks very much have [usr] ok [sys] a nice weekend [usr] that's great thank you very much [sys] cheers thanks bye [usr] thanks you too cheers bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] volunteering [sys] if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hi i hope i've pressed the right number because we're wanting somebody to come out to unblock a drain please [sys] ok that's fine what's the post code of the address please [usr] [pii] [sys] [pii] [usr] [pii] that's it [sys] and the first line of the address [usr] is [pii] [sys] is it a commercial or residential property [usr] residential [sys] thank you and home care cover with british gas [usr] no we [sys] and [usr] don't [sys] it's [pii] [usr] no [pii] [sys] thank you can i take your first name please [usr] it's [sys] thank [usr] [pii] [sys] you and surname [usr] [pii] [sys] and a contact number please [usr] [pii] [pii] [sys] ok and what's the booking for sorry [usr] sorry what is the booking for we've got a drain outside we've got the builders in and they have found that our drain is totally clogged up we need it cleared before [sys] ok [usr] they can reconnect [sys] it's a blockchain outside is it currently overflowing is it overflowing at all [usr] sorry [sys] ok and [usr] no [sys] do you have [usr] it's [sys] a toilet [usr] just right [sys] that you were able [usr] up to [sys] to [usr] the [sys] use [usr] top [sys] anyone in the property got [usr] yes [sys] any health issues [usr] yes [sys] thank you [usr] no [sys] ok there's no call out charge the starting price between monday and friday 8 a.m. to 6 p.m. is 100 and £80 which includes va t any additional work there'll be additional cost but they'll let that beforehand and they take payment on completion either cash or card is that ok the next availability is [usr] ok [sys] next week no that's on its availability on monday [usr] you are really joking ok just hold on a sec neighbors their next avail availability is next week their next availability is next week [sys] hi [usr] hello hi hi [sys] do you want [usr] alright [sys] me to book [usr] ok [sys] that in did you say sorry [usr] we'll book sir thank [sys] that's [usr] you [sys] fine i'll book that in between eight and one on monday [usr] yes [sys] and [usr] yes [sys] they'll call [usr] please [sys] before arrival no worries take care thank you bye [usr] ok thank you very much bye ok | 3General Customer Service
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[sys] thank you for calling dino rod partnered with british gas we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here when you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes good morning for british gas my name is [pii] how may i help [usr] hi there we had the dino road on saturday or sunday at my property and they told me to phone it back on wednesday because the radiator needs a new valve [sys] ok you the radiator needs a new valve is that correct [usr] yes yes they told me to phone back then on wednesday [sys] let's have a look for you please can i take the postcode of the property [usr] yes it's [pii] my name's mister [pii] [sys] and your name sir mr [pii] you said [usr] let's talk about it i'm just talking about you about it [sys] perfect i've got the details now [pii] yes [usr] that's it [sys] and what was the issue with please sir [usr] any day any day is fine for me i work for myself as long [sys] no worries [usr] as i know [sys] just just the service on the boiler [usr] pardon [sys] is it just for a service or if you have got a breakdown sorry sir [usr] no it's for the breakdown the valve and the radiator it [sys] ok [usr] needs to be [sys] they [usr] re needs to be replaced [sys] ok radiator valve needs to be replaced just bare with me please the heating and the hot water is still working ok though yes [usr] aye it's still working what he's done is turned the pressure down we can turn the pressure right up [sys] i'm with you [usr] and he's put a a sailor on the top of the the valve [sys] sir bear with me one moment just waiting for the availability to load up now just one second just give me the appointment are you home this morning if i can send somebody out between the hours now and what [usr] yes i'm here [sys] perfect that's great let me just finalize this through and the best contact number mister mcu [usr] [pii] [pii] [pii] [sys] perfect just gonna finalize this last bit for him we're good to go then sir ok just give me two minutes please [usr] it boy [sys] thank you for your patience sorry bear with me it's just giving me an issue booking [usr] about that [sys] that in hold on sorry sorry sir i'm just gonna try one more time if it's giving me an issue i'm gonna have to pass you to one of my colleagues to book this in sorry bear with me please [usr] may [sys] it's giving me a [usr] ok [sys] problem here i'm sorry about this no i'm sorry just be one moment i'm gonna get you through to the actual plumbing team now to book this in for you because it's not letting me ok sorry about this please just stay on the line [usr] ok [sys] i'll direct you straight from now thank you sir [usr] hey [sys] thank [usr] bud [sys] you very much [usr] see [sys] move on the silver here to british gas how can i help [usr] hi there i'm trying to book a repair in for my radiator i was told to phone back in this morning it needs a new valve [sys] needs of a new valve ok what's the what's your details can i have your postcode please [usr] yes [pii] [sys] and the ho what's the house number [usr] [pii] [sys] [pii] and what's the full name [usr] my name's mister [pii] [sys] ok ok that's all done for you i've got it here up here what's the issue hello [usr] is the radiator the the valve and the radiator [sys] what's wrong with that [usr] the english the guys the before transfer and he turned the pressure down and he put a sealer on it but he said phone back in on wednesday it needs a new valve [sys] all right ok did a gas engineer go or was it a plumber [usr] the plumber he he was from betty's g [sys] all right let me just find out for you hold on when was the last time we attended [usr] it was either a saturday or sunday [sys] but was it the 24th [usr] aye it might have been alright he didn't he didn't want he he came at night he didn't want his switch where [pii] was heating off because of christmas he told us to phone him back in on wednesday [sys] ok ok let's let me speak to them and see what what they say they said [usr] right [sys] they were gonna get back [usr] they told me to they told me to phone in on wednesday [sys] ok i've got the office's number do you want the of office's number you can call them direct [usr] well the last time i called them direct they told me i had to phone by his gas [sys] alright ok let's come with a note on parking [pii] ok to nf is above a 12 minute replace what would need replacing a carpet wet but not damaged backland unlocks your go and at 10 and when i have tightened the ground just bear with me hold on let me see i don't understand it says it needs replacing the bulb it is it the radiator or the valve or should we just go ahead and book an appointment [usr] the no the radi the radiator doesn't need replaced it's the valve on the radiator at the bottom of the radiator that's [sys] all [usr] to be [sys] right [usr] replaced [sys] let me just bear with me i'll give them a call now hold on [usr] ok bye [sys] hello hello it's been [usr] hello [sys] christmas and christmas eve the the office was closed they're gonna they will call you either today within the next one or two days for an update ok i just spoke to the local office [usr] [pii] [sys] [pii] because [usr] [pii] gonna [sys] hopefully [usr] phone me today [sys] today ba they they've got because the office was closed that's why they couldn't really that's why they're gonna call today anytime today ok because of the christmas period [usr] right ok [sys] it was closed the office [usr] huh [sys] was closed maybe that's why they could really book an appointment get in touch with you but they said that as soon as soon as all [usr] right [sys] that is ready they'll they'll give you a call when the parts are ready ok [usr] we got a phone call [sys] and that's [usr] from [pii] [sys] what [usr] at [sys] they [usr] some [sys] said [usr] time [sys] hopefully [usr] today then [sys] today ok [usr] right ok [sys] thank you thank [usr] thank [sys] you [usr] thank you very much [sys] bye [usr] the bonet | 3General Customer Service
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[sys] hello [pii] [usr] hiya i sent an email an enquiry thing last week and i haven't had anything back i wasn't sure if there was just somebody i could talk to about about query [sys] is this in regards to the job we've done or [usr] it's it's regarding two jobs you've come out to and i need i need some some clarification because we're having [sys] right [usr] an issue with our housing people [sys] what was the postcode sorry [usr] it's b n two [sys] that'll be why we've not seen it that is in our er i'm afraid can i give you another number [usr] please thank you [sys] that's alright it's [pii] [usr] [pii] yep [sys] [pii] [usr] 456 yep [sys] [pii] [usr] are you split split up [sys] we we [usr] is [sys] cover [usr] it [sys] different [usr] still [pii] [sys] areas it is [usr] cool [sys] we alright that'll be the franchise [usr] thank [sys] for your area [usr] much thank [sys] no worries [usr] you bye [sys] bye [usr] bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately 37 minutes [usr] alright downstairs [sys] thanks for protecting your home with british gas our nationwide team of expert [usr] i've got [sys] engineers [usr] it i've got [sys] are [usr] it [sys] always [usr] now [sys] on hand to help and we're here whenever you need us [usr] this is [pii] [pii] was calling going no golf i i don't | 3General Customer Service
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[sys] good evening [pii] get [usr] hi [sys] to see [usr] there [sys] him [usr] i'm looking we've just had some work done on a few en suites and they seem to be leaking i'm just wondering if someone could come and take a look at it [sys] ok and is it pay for itself or going through your insurance [usr] i'm paying for it myself [sys] ok what's the post code please [usr] [pii] [sys] yep [usr] [pii] [sys] ok let me see what i've got on tonight ok for us to is it a a private property or a commercial [usr] a private property [sys] ok for the plumbing for the first hour excuse me i do apologize for tonight it's 100 and £41 [usr] and in the mornings [sys] in the morning i can't guarantee we'll be able to get to you tomorrow or what time it would be i have to do that for the girls but during the week it is £90 for the first hour [usr] right if someone can come out in the morning [sys] i can't guarantee it's going to be the morning no [usr] all right then at some point tomorrow [sys] we will do our best let me just have a look what the board's looking just give me a moment i'm trying to try and gauge it a bit for you right [usr] and how qualified [sys] boots [usr] how qualified are your guys because obviously someone could come along and pretend it takes three hours but really cos they could have done it in one [sys] our guys are very qualified we work on behalf of british guest right if if if you want me to carry on i can take some details [usr] i think how do we pay you if we if i if you went in tonight [sys] pay on site via an app [usr] but i'm not on site the the guests are on site the tenants are on site [sys] we the payment on site [usr] what [sys] but [usr] has [sys] if [usr] it [sys] we [usr] got [sys] if it but if we do if we do it for tomorrow then you can pay it via the phone with the girls in the office [usr] i see how soon would they come out if they came out today and how how good are they they they they can locate if if the guys who have just done these bathrooms because they're new bathrooms they're from [pii] and because they're from [pii] they can't wait for them to come back up on the weekend they're saying that it's only due to maybe they haven't mastic something properly or something that that's something you guys are gonna be able to do all the mastic's not done properly there we just need to rectify it or something [sys] it obviously obviously it all depends on what they've also got on their van and obviously being late tonight they won't be able to go and go and get any stock or if they need to go to the warehouse to go and get anything they won't be able to use it [usr] hm it's best to wait till tomorrow morning isn't it [sys] i would say cos all all our engineers probably do this evening because of the time is isolate [usr] let's do it in the morning then [sys] ok it's 15 9 j a and what's the house number please [usr] [pii] there's a couple of leaks next door in [pii] as well [sys] ok it's 16 originally have a look i'm trying for my computer to hurry up did you say 16 or six [usr] six hours [sys] 060 sorry i do apologize and the 16 there we go snow drop ok and what's your name please [usr] sorry [sys] your name please [usr] [pii] [sys] and a telephone number [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] you got what sixes in there [usr] i know [sys] ok what i'm gonna do is i'll put this on for tomorrow i'll ask the girls to give you a call in the morning and give you a rough time when it will be [usr] ok and you have you put down number 19 in the same on the same plan or whatever you if you do it [sys] the girls in the morning they can they they can go through that with you is it 90 or 19 [usr] nine it's 60 19 snow drop crescent they're next door to each other even though they seem a pass they're next door to each other i need both of them looked at at the same time [sys] ok i will let the girls know [usr] ok that will [sys] ohh [usr] be in [sys] right [usr] the morning [sys] i'll get the girls to give you a call tomorrow [usr] ok when you say it's £90 for the first hour what happens after the first hour [sys] then it gets charged by every subsequent half hour which is £45 and it will be any parts that are used [usr] right that's more reasonable i'm glad i got a hold of you guys down the road because i've dealt with [pii] in [pii] before but all the other there was lots of companies calling and charging stupid money today [sys] ohh well i know our guys they'll come out and they'll give you a quote first then off anyway and they'll be saying right this is what it needs to be done this is what i need to buy this is how much it will be [usr] that's all i need that's fine [sys] all right [usr] ok thank you [sys] alright then we'll speak to you tomorrow [usr] cheers thanks [sys] thank [usr] bye [sys] you bye bye | 3General Customer Service
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[usr] i'll go and clean [sys] thank [usr] those leaves [sys] you for calling [usr] out which [sys] dino rod partners [usr] is said [sys] with british gas [usr] very good for christmas [sys] please listen [usr] no [sys] to the options [usr] they said [sys] carefully [usr] 365 days [sys] we [usr] a [sys] can get you to the right team [usr] i just don't know it should [sys] if [usr] be [sys] you need any help with a drainage problem press one if you require our plumbing services press two or if you [usr] ok [sys] did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [pii] at dino how can i help [usr] hello there we're just in a situation where a drain is overflowing at two points just outside the house i'm wondering if you guys could help with that it's really bad [sys] it's outside of the property is it on property boundaries on the street [usr] on property boundaries [sys] ok and do if the drain is a shared drain or if it's directly only for that property [usr] we're not sure it's coming up from one property the two the side drain and then a drain at the front on one property but we don't know if it's linked [sys] right [usr] to the other drains [sys] if it's a shared drain we won't be able to do anything about it would it be inside of the property is there is it is it overflowing even if you're not using anything inside the property [usr] yes i think it [sys] right [usr] is just one property because it's just the it's just a semi-detached house but it's only on it's the drain that's on the side of that semi-detached property it's not a shared one in in as much as it's just coming from one house [sys] right ok well what i can do is i can book an appointment what i would also advise though is to contact your water board [usr] ok [sys] that they can double check to see if it's their drain if it's their drain it will be their responsibility and they have to come out [usr] right [sys] and it will be free of charge because they own that drain [usr] right [sys] if it is a shared drain [pii] can't touch them it's just to make you aware of that [usr] yes [sys] if it is then at least you can have an appointment with the water board and it's booked in and it's sorted instead of [pii] coming out saying they can't do it and then you have to book in with the water board what i'll do is i'll get everything booked in for | 3General Customer Service
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[sys] good afternoon dino plumbing [usr] hello i'm a police officer at western super mayor as part of the somerset police we're just doing a look into a van that was allegedly damaged criminally i mean i think it's one of yours if i pass you a number plate are you able to say whether that is part of your fleet or not [sys] of course no problem what was the registration [usr] it was don't buy it november delta 72 oscar romeo victor [sys] oscar romeo victor i don't think that is one of ours give me one second i'll just double check ok [usr] wonderful thank you appreciate it 73 bye [sys] hello [usr] sorry can you give me two minutes [sys] of course [usr] sorry sorry about that [sys] that's all right it's not one of our vans it's probably [pii] that you need to call because we're the [pii] branch [usr] that would make [sys] yes [usr] sense ok if you pass me their number have you got [sys] let [usr] that number to [sys] me [usr] hand [sys] see if i can find it for you two seconds [usr] thank you very much [sys] ok i can give you a number this should be the right one it's [pii] hello no much too hello | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help well i know my name's [pii] how can i help [usr] hi there i was wondering if i could arrange some with you to come out and have a look at a drain i've got some problems with water coming into my basement [sys] right ok no problem do you think that there's a a drain damaged is it or is it just overflowing outside somewhere do you [usr] i [sys] know [usr] think i no it's not overflowing i i think [sys] right [usr] if if anything it's gonna be a crack or something in [sys] hm [usr] in the drain and then it's coming through the wall [sys] no problem that's that's what i thought you meant but [usr] sorry [sys] i was just double double checking you no don't worry it was the most likely cause because normally you'd have said it the other way of just going outside and ended up in there but no that's absolutely fine it's just to confirm make sure they bring the right kit and everything what's your post code there [usr] it's [pii] [sys] yep [usr] [pii] [pii] november [sys] that's fine and what's the first line on the address [usr] [pii] [sys] ok no problem and do you i think you don't have any british gas cover for your drains it's just something you'd have to pay for is it [usr] i i am a british gas customer but i don't i think that's just for my gas and electric [sys] right [usr] i don't [sys] you've not got the forgot [usr] think [sys] the policy [usr] i think [sys] ok [usr] i would probably have to pay you have to pay [sys] ok no problem but no that's fine now let's pop this in here and you own the property i take it you own it as well as live in it i'm [usr] yes [sys] assuming no problem and if i take your name [usr] [pii] [sys] ok doke and what's the best contact number [usr] here is this one [pii] [sys] yep [usr] [pii] [sys] yep [usr] [pii] [sys] ok doke and do you have an email address at all for contact no we're [usr] can [sys] not gonna market [usr] do [sys] or anything [usr] [pii] [sys] yep [usr] that's [pii] [sys] ok doke let me go into that and i've got everything saved in that section four putting in a quick note as to what's been happening [usr] obviously this now this dr the drain that i that i'm gonna be asking to get looked at i have had a guy come out not from yourselves but a local guy came out and he he camera it and stuff and and i think he even did a die test but [sys] bye [usr] i've still got and he said it looks fine but i'm i there's got it's gotta come from somewhere [sys] i bring you [usr] i i [sys] this [usr] just for the sake of having it done again i think that's worth doing and then there's also when i had the patio done there's an a o drain that i was tall fitted it has been it has been inserted into that same drain there's also a possibility [sys] bye [usr] i guess it's not correctly fitted and then it's all leaking round the back and into the wall [sys] but [usr] if those both could be looked at that'd be great and what [sys] let me go into that correct right what we'll do is just pop this into here just making sure it goes over to the right team just gonna pop it in what i'll do is i'll get it sent over to the local dino team now what they'll do is they'll get in touch with you and have a word with you i just arrange to get out there they'll [usr] all [sys] need [usr] right [sys] to confirm [usr] they they [sys] sort [usr] sort [sys] of camera [usr] of book it in locally [sys] what will happen is because i mean in theory all the vehicles normally have at least some camera kit on them however obviously given where they go and what they do sometimes they break or whatever what we do is we send the details over to the office they'll give you a call and just get it confirmed with you and then arrange to get out there and make sure the engineer comes with the right camera kit they can do recordings or whatever for it and pictures and such and we'll establish what's going on for you but [usr] great [sys] you'll get you'll get you may get a text through with a date in it for a few days time ignore it what will happen is they'll see it straight away on their screen and pick it up from there as they just randomly put the next available date in [usr] fine [sys] for their normal [usr] i [sys] jobs [usr] i'll [sys] but obviously [usr] i'll i'll talk to somebody and then we'll agree agree when [sys] and then [usr] they're coming [sys] they'll [usr] over [sys] they'll arrange the date with you and everything and they go through costs and all the rest of it with you before they attend all [usr] it sounds [sys] right [usr] good [sys] no problem we'll speak to you soon we'll get [usr] all [sys] it all [usr] right [sys] sorted [usr] thanks [sys] all [usr] mate [sys] right [usr] thank [sys] cheers [usr] you bye [sys] you're welcome bye bye bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing service press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] hello bye [sys] it's really easy to book appointments [usr] the [sys] online [usr] phone i'm trying [sys] just [usr] to ring [sys] visit [usr] [pii] [sys] dino [usr] alright [sys] dot com [usr] thank no no no not funny hello [sys] dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done [usr] right cos tomorrow ok no time available it's [sys] it's really easy to book appointments [usr] know [sys] online just visit dino dot com [usr] there but builds round the corner might have ok [pii] probably got him here we go all drain services that's [pii] that used to work with me [pii] that used to work with me no they're over in [pii] i can't ring them on here [sys] dino [usr] though [sys] is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] don't know why was that to change that nothing ok what have you done there i got [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] that will be wow i put some down the dry on my [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help evening for today there [pii] speaking how can i help you hello hi how can i help you hello | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes hello thank you for calling british gas this is [pii] which day how can i help [usr] hi i've got an appointment today with [sys] hey there [usr] [pii] and it was a whole day appointment the guy called me about an hour ago he said he'll be there in 20 minutes and [sys] yes [usr] it's been an hour [sys] i [usr] now and [sys] know [usr] i haven't seen anyone yet [sys] alright i see i'll just get into the account and look into what's happening i just need your first name and your last name [usr] my first name is [pii] [sys] ok [usr] and the surname is [pii] [sys] alright and what's the first line of the address [usr] [pii] [sys] and can you also confirm your date of birth or your email address [usr] [pii] [sys] alright i'm just bringing that up now all right i'm just going to try and give the engineer a ring it won't be long [usr] please you all right thank [sys] thank [usr] you [sys] you hello are you there [usr] hello [sys] all right i just rang the engineer but he's not picking up i'm not sure maybe whether he's driving or somewhat but i'll just now call into to the local office [usr] ok do you want to wait on the phone or [sys] you can wait i i i'll call you now [usr] ok i don't mind i can wait that's fine thank you [sys] thank you hello are you there [usr] hello i'm there [sys] all right sorry for the hold it seems there's a bit of a long waiting line through to the local office it's fine you can just maybe leave the call then i'll keep trying the engineer as well ok [usr] all right ok [sys] all right i'm just going to ask them to give you a ring to confirm as to what's [usr] please [sys] happening [usr] if you can that would be great ok thank [sys] all right [usr] you [sys] i'll just [usr] cheers thank [sys] keep [usr] you bye [sys] on trying [usr] bye bye [sys] thank you bye [usr] sure i appreciate you thank you bye | 3General Customer Service
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[sys] good morning [pii] how can i help [usr] hello mate you all right i wonder if you can help me i'm after the contract manager's email is that possible [sys] contract manager's email [usr] yes [sys] [pii] or [pii] [usr] either would be perfect or both [sys] right ok [pii] is [pii] [usr] ok er is that is he associated with [pii] [sys] yes [usr] it's [pii] [sys] what is it that you're after [usr] i'm a small asbestos company and i seem to be coming across a lot of customers that are dealing with [pii] that obviously [pii] don't do any asbestos works do today i seem to be getting a lot of customers that have to call in er getting asbestos works done before [pii] come [sys] ok [usr] along [sys] you [usr] just [sys] probably [usr] thought it might be [sys] you [usr] easier [sys] probably don't want that one to be fair email best thing could probably do is email it into [pii] [usr] ok [sys] and then every single person that deals with that type of thing will pick up that email [usr] ok ok it's [pii] sorry what [pii] [sys] [pii] [usr] [pii] [sys] [pii] which is [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] lovely fantastic cheers mate [sys] and then that will go through [usr] i'll [sys] to [usr] just [sys] everybody [usr] get i just [sys] that deals with [usr] i go [sys] that issue [usr] through all of them cos i seem to come a lot of across a lot of customers and they say [pii] don't want nothing obviously don't want nothing to do with the asbestos but they need it done that the works can get [sys] yes [usr] done do [sys] when when [usr] i mean [sys] we're pulling it down ceilings and and and stuff that yes [usr] ceilings floor tiles bitumen all of it ok then lovely thank you for [sys] no [usr] your help [sys] problem at all if you email that then that will that will find its way to the right person [usr] lovely thank [sys] no [usr] you very [sys] problem [usr] much [sys] at all [usr] cheers [sys] thanks [usr] mate [sys] now thanks [usr] thank you [sys] bye [usr] bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes yes thank you for calling dino [pii] speaking how can i help [usr] good afternoon my name is [pii] i've got [pii] coming on wednesday to my house wednesday am but [sys] ok [usr] one of your colleagues [pii] in [pii] suggested i mean it was about two hours ago that somebody might be able to come this afternoon now i spoke hang on the phone's ringing can i just answer this call because i think it might be one of your companies [sys] all [usr] hang [sys] right [usr] on hello right ok can i can i just stop you a minute because i've i've yes can i just stop you a minute because i could hello can i just stop you a moment can you hear me i've got one i've got one of your colleagues on the phone i'm i'm gonna tell him that you're ringing i'm talking to you now ok sorry i've got to i i've got one of your colleagues on the phone [sys] ok [usr] ok [sys] i'll [usr] thanks [sys] let you go [usr] thank [sys] bye [usr] you bye | 3General Customer Service
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for this call is being recorded if you do not wish to be recorded please disconnect at this time good morning [pii] [usr] i wanted to talk to [pii] can please [sys] nobody by that name works here can i ask who's calling [usr] it's from but he should be the cto i was [sys] no [usr] referred to him by [pii] [sys] i'm i'm not entirely sure who that is unfortunately i think you might have come through to the wrong person [usr] i'm calling passports again [sys] no this [usr] that's [sys] is plumbing [usr] why you don't know ok thank you i'm sorry [sys] thank you bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at how can i help [usr] hi there you guys came out last weekend to unlock a train for us and my back garden next month which unfortunately reblocked again i thought i'd give you guys a call again and and see if anyone could come and help me [sys] ok could i take your post code please [usr] it's [pii] [sys] sorry was that [pii] [usr] [pii] [sys] [pii] yep [usr] [pii] [sys] thank you much do you have british gas home care cover [usr] no i don't i wonder if i should get it but i would take the baby [sys] ok that's fine and can i just confirm the first line of the address please [usr] it's [pii] [sys] thank you ok the engineer attended the site to a blocked kitchen color used high power water jet to clear ok no problem you do have a 90 day guarantee on this [usr] ok [sys] what i can do is i can get this rebooked for you i'm just gonna bring up [usr] he did [sys] a separate [usr] work hard [sys] page [usr] he [sys] for the booking [usr] did work hard i thought he'd done a good job but obviously i think something obviously strange is going on with our train show [sys] gosh ok i just want to confirm i've got [pii] [pii] [usr] that's right [sys] and am i speaking with [pii] [usr] that's right [sys] ok i've got a number for you here [pii] which is [pii] is that [usr] that [sys] still correct [usr] that's right [sys] that's great i just need to go through the same process as previous do you have any vulnerable people at the property [usr] no [sys] no ok and this is regarding a blockage outside of your home [usr] just by the back wall [sys] ok and is the drain overflowing [usr] a little bit it's not much but it's definitely a little [sys] ok [usr] bit small but it smells very bad and there's just a little bit coming up at the moment [sys] ok and do you think the the water that's overflowing do you think that could be toilet waste or is it a different [usr] i think [sys] waste water [usr] it is cos it's cos last weekend when he flushed it definitely some toilet waste was coming up out of [sys] ok [usr] and it smells the same again [sys] ok and are you available today hello [usr] yes yes we're in all day [sys] ok that's absolutely fine ok what i'm gonna do is i'm just gonna make some notes to say the engineer attended on the 16th wasn't it on the 16th of september er to unblock a drain [pii] blocks up again but you have a 90 day guarantee please attend and unblock ok it shouldn't really be well i don't think it should cost you a thing [usr] ok [sys] if you're under a guarantee [usr] is it worth i don't know if it's worth me getting a drain survey would that be a separate team to do that cos then at least i could try and figure out all the drains go might help me next time but [sys] when the engineer comes out obviously because this is an emergency we can't book drain surveys under emergencies your drain could be overflowing for a week but when the engineer comes out mention to him that you'd to book a drain survey and he should be able to pass that on [usr] ok [sys] ok i'm just gonna save this now and confirm the work order just to make you aware i cannot give an eta and an engineer as it's an emergency however he will give you a ring about half an hour before he's due to arrive is that ok [usr] ok that's fine at some [sys] ok [usr] point today [sys] yep that is all booked in for you [usr] cool thank you [sys] no problem i hope you have a lovely day [usr] all right thanks very much [sys] thanks bye bye [usr] cheers bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have existing did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] because the pipe's got a hole in it [sys] hello are you through [usr] it [sys] to [usr] doesn't [sys] amber [usr] go down the pipe hello there sorry [sys] hello [usr] hello hiya i'm looking for a quote for and i'm looking for a toilet if possible please [sys] is this for domestic property [usr] yes it's a house [sys] it's it's £180 [usr] ok thank you very much i'll call back if i need it thank you [sys] bye bye [usr] bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to speaking how can i help [usr] hello i wonder if you can i've got british gas home care cover and one of their electricians has been around for a fault but [sys] ok [usr] then they found a fault with the the boiler which they said isn't covered am i able to book they said someone from diner rod needs to come out and do it am i able to book that directly with you [sys] central heating we only have [usr] it's [sys] very [usr] not [sys] the essential [usr] sorry it's not [sys] boiler [usr] gas central heating it it's a it it's not an there's no gas in the property it's it's those economy seven heaters [sys] all right we [usr] it's an immersion [sys] don't [usr] heater you don't cover that [sys] ok are you referring to the immersion eater or the the actual central eating [usr] there's no there's no central heating there's no gas central heating in the property i'm just trying to find the report that was left i think he said something to do with the immersion cap it's it there's only electricity in the property [sys] right but what what what's the issue with is it the heating system or the immersion [usr] he said that that well there's no hot water it he's made it safe he's removed a fuse the tenants now have no hot water and he said it's something to do with the immersion caps that are missing [sys] not sure whether we would cover that it's it's not clear as to whether it's a plumber or an electrician that's needed you see [usr] well that was an electrician that visited it it was an electrician that visited cos he was fixing something else electrician based and he said i need to get dino rod out because the there are no caps on the immersion on emerging there are no no immersion caps on the boiler it's not [sys] right [usr] safe [sys] what's the post code [usr] it's ub two four xd i mean i'm having to pay for it if it's for x-ray [sys] delta [usr] delta [sys] ok i'm gonna put you through to them to the local plumbing [usr] ok [sys] office and then they can tell you whether that's something [usr] ok [sys] that they can repair do you not have [usr] perfect [sys] plumbing cover [usr] thank you [sys] right [usr] i got plumbing cover a plumber came out yesterday but said it's not covered it's not it that that that job is [sys] but [usr] not covered [sys] the plumbing side of it [usr] it it's not [sys] right [usr] covered under the cover [sys] that [usr] it he [sys] let [usr] said [sys] me have [usr] i i need [sys] a look at his [usr] to [sys] details what's what his job report what's the address [usr] ok it's [pii] er [sys] having a look now and what name is it under [usr] it's [pii] [sys] right i'll put you through to them because they should be able if it's something that's not covered [usr] ok [sys] they should be able to if they've already attended they should be able to advise you how much let me bob you through to them just bear with me [usr] ok perfect that's great thank you [sys] thank you for calling plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] [usr] i thank you does he want to be in here let me i can go outside this is cbd on youtube [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] all of our agents are busy helping other customers at the tone please record your message when you've finished recording you may hang up or press the hash key for more options | 3General Customer Service
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello down the road [usr] hello there i'm ringing about possibly getting my drains unblocked [sys] what's your postcode please [usr] [pii] [sys] [pii] did you say [usr] [pii] [sys] we unfortunately we don't cover that area let me give you the correct office number [usr] no worries [sys] it is [pii] [usr] one second [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] nice thank you [sys] no worries bye bye bye [usr] right | 3General Customer Service
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[sys] good morning how can i help [usr] hello my name is [pii] 10 7 [pii] what's that i'm calling you to find out if you have a plan to repair my a shower pump your engineer came out yesterday and said i'd get a call back [sys] sure what's the post code of the property i'll be able to get a bit more information [usr] wr one [pii] [sys] brilliant ok what's the can you just confirm the house name or number for me [usr] [pii] to [sys] brilliant i'll have a look now [usr] right [sys] ok we've been twice recently one was on the sixth once on the ninth i'll just have a quick look through the notice but ok right what i can do is i can pass you on to our dispatcher who looks after this engineer and then get you a subsequent visit arranged with her is that ok [usr] that's fine [sys] i just let me just find the number now and then pass you through [usr] it [sys] it looks the dispatcher is coming on another call at the moment what i can do is i can send her an email supply her with the contact number ending in [pii] and get her to give you a call back [usr] that's fine [sys] brilliant ok [usr] ok [sys] you'll be receiving a call shortly ok [usr] all right thanks [sys] not [usr] bye [sys] worry take [usr] bye [sys] care bye bye | 3General Customer Service
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[sys] good afternoon how can i help [usr] hello do your drivers cover the [pii] area [sys] ohh we do yes [usr] i've just had one of your drivers cut me up on a roundabout and then when i've beeped him to let him know that he's about to crash into me he's given me a load of abuse out the window and stuck his middle finger up at me [sys] right ok what was the do you have the registration [usr] i didn't get the [sys] ok [usr] registration no cos i was too busy trying not to [sys] right [usr] crash into the verge [sys] ok bear with me a moment let me do roughly when this happened [usr] that was at five past five [sys] five [usr] on the roundabout at the top end of [pii] near [pii] [sys] bear with me a moment i'm just gonna i do apologize i'm just getting the engineer seeing if i can see who it was that was near the area [usr] no worries [sys] and where else are sorry [pii] [usr] [pii] there's a roundabout up at the top end towards [pii] you can't wait to go to [pii] or left to head er to the i think it's called blue bell estate new housing estate there [sys] red and a turn blue bell and it was around about there [usr] there's that roundabout there he was in the left hand lane obviously to go left then decided he was going straight over instead as we were going round and round about i'm in the right hand lane to turn right to go towards [pii] and he's come straight across into the right hand lane about four inches from the front of my car and then obviously i beat him and he's given me a load of abuse and stuck his hell finger up out of the window [sys] right ok no worries i'm gonna have to look into it and see if i can find out which engineer that was can i take your contact details i can give you get my manager to give you a call back is that ok [usr] that's fine [sys] and what was your name there sorry [usr] [pii] [sys] [pii] and the best contact number for yourself [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] right and i do apologize i don't know that well but it's it's the [pii] roundabout is that the one that goes off [usr] in in [pii] [sys] in [usr] [pii] [sys] right [usr] yes [sys] i'm just having a look on our system and is that the one that goes on to that heads up to [pii] is it near the bridge no [usr] no no that's a load of stuff [sys] right [usr] this is [sys] this [usr] [pii] [sys] is [pii] [usr] [pii] [pii] [sys] ok [usr] and then it goes up towards [sys] right [usr] [pii] [sys] yes [usr] that way [sys] ok and they go over to is it near [pii] [usr] could be potentially i'm not sure the name of the road i think that might be the left hand turn and then right goes [sys] towards [usr] down towards [sys] [pii] [usr] [pii] [sys] right and would that be near sorry [pii] roundabout is that [usr] er two seconds if you want to speak i'll [sys] sorry [usr] go on my maps [sys] i was just trying [usr] just [sys] to get [usr] quickly [sys] an accurate of which which roundabout it is i can investigate [usr] her fucking [sys] it a bit [usr] what let me have a look that it's coming from [pii] go left onto [pii] or turn [sys] turn [usr] right onto [sys] that [usr] [pii] [sys] on to my foot right on to [pii] ok [usr] or you can carry on straight [sys] that [usr] continue [sys] continues [usr] on [pii] [sys] on and is it a a little industrial estate near it [usr] er i think that's the other end of the road the other end of that [pii] [sys] sorry about this just bear me a moment it's [usr] alright [sys] a [pii] [usr] no worries where you've got the beacon [sys] ohh [usr] industrial park if you go right to the other side of if you follow be way all the way along there's a number of roundabouts keep going along and you'll come to the [pii] it's that roundabout [sys] yes [usr] there where [sys] i [usr] it meets [sys] found [usr] the [sys] it no i've got it perfect what i'll do is i'll look into this with my managers and i'll ask them to look into it do if it was a plumbing or a drains fan did it have dino plumbing or dino rod on it or could you you're too busy had [usr] er dino rod [sys] on it [usr] it [sys] right [usr] had on [sys] that [usr] it [sys] is fine i'll look at i'll look into it and i'll get one of our managers to give you a call i do apologize about it but let me see who it was and we'll investigate [usr] lovely [sys] the issue [usr] no worries [sys] thank you bye [usr] perfect [sys] bye [usr] thank you cheers bye | 3General Customer Service
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[sys] good morning you're through to [pii] speaking how can i help you [usr] hiya this is er [pii] speaking i i've got a radiator in my hallway and it's a very slow weeping leak i think one of the knots need tightening up on it and then in the back room the fella took my radiator off for me he sorted the gas bit out but there's a leak coming from where the water pipe was going into the radiator i've got at the wall at the back of it is getting wet it's traveling up for some reason [sys] ok is there have you got bg british gas home cover [usr] no i haven't no [sys] rice can i take your post code have you got house insurance [usr] i've got house insurance but it's just a tiny leak i just think a couple of the knock the bolts or something just need tightening up or something [sys] i mean we the first initial call out for us to come out and have a look at it that that would be free we could quote it if they could do the job on site or they'd need to come back and do the job it would be 100 and £40 for the first hour and then £100 every hour afterwards just to make it away [usr] right ok then alright then i tell i'll leave it for now [sys] right [usr] all right thanks anyway all right bye [sys] thanks bye | 3General Customer Service
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[sys] good morning plumbing [usr] hiya mate it's er [pii] i'm just wondering what time i get picked up [sys] one second it's an engineer called [pii] that's picking you up he should be giving you a call shortly mate [usr] no worries alright man cheers for that [sys] thank you cheers [usr] i'm sorry | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] you too you have to submit [sys] i am sorry i didnt get anything [usr] i might have [sys] we record calls for quality [usr] no [sys] and training purposes the current wait time is approximately nine minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you [usr] shopping [sys] need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas [usr] nobody [sys] offers online [usr] cover [sys] or ask us [usr] you [sys] today [usr] call as well te through passport or two i think [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes [usr] well doesn't have a man again | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes good evening you're through to p british gas how can i help [usr] hello can i give you a reference number to assist first of all [sys] yes please because no details have come up but [usr] dy dash wo [sys] 00 sorry that's a del ro reference number one minute let me just go into that i thought you were gonna give out the reference number sorry i'm on a different [usr] right [sys] screen let me open that that is dy [usr] dash w zero dash [sys] double [usr] 3684265 i'm just wondering i i mean we've we've booked an engineer or a plumber to come out between one and six and obviously we're getting pretty close to six o'clock now i was just [sys] but [usr] wondering if we're still on on track to have someone turn up today [sys] did you get a text message from that number [usr] i'm ringing on a different phone but when i booked the appointment i got an email confirming [sys] you normally get a text message from them as well and it gives you the local office number [usr] right [sys] that's why i was asking but let me just have a look for you ok let me double check this reference number it's dy [usr] yes [sys] double [usr] that [sys] double o [usr] no [sys] three [usr] w whiskey oscar [sys] sorry w oscar 3684265 [usr] and there's a dash between the dy [sys] that's [usr] double [sys] fine thank [usr] o [sys] you let's try let me check that three times you got water coming out of the joint on the tap is that right [usr] ok [sys] ok let me just see if i can speak to them i'm just gonna pop you on hold when i once the numbers dialed [usr] ok [sys] and i'll see if i can speak to them and find out where the engineer is ok [usr] ok appreciate that thank you [sys] 98 [pii] [usr] i just [sys] hello [usr] hello [sys] thank you for holding i just spoke to [pii] you are next one on the call he's definitely still coming [usr] ok i appreciate that [sys] he'll be with you as soon as he can or just sometimes jobs take longer than expected [usr] that was why i was just wondering because we're moving towards the latter part of the appointment slot [sys] true [usr] if things were gonna be put off but no it's reassuring that someone's gonna be on the way in due course [sys] that's right he will ring you keep him a phone near you yes you are his next call they said [usr] ok thank you very much indeed [sys] thank you take care bye | 3General Customer Service
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[usr] tonight [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 12 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] in the the piece of [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers slash british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas supplier that serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a consulate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointment as r to do over the phone looking for our latest energy hiver new boiler offers search british gas offers online or ask us today hi there you're through to british gas how can i help my [usr] hello [sys] phone [usr] there can you hear me can [sys] mister [usr] you [sys] [pii] [usr] can you hear it right i had a an appointment with you on friday and then one of your engineers went sick and nobody came and a girl rang me and said i'll i'll let if they're coming or not coming and if they're not i'll put you on on monday and i i'd confirmation that you've got me down [sys] can i have your post [usr] for [sys] code or [usr] a visit [sys] home care [usr] today [sys] agreement number please [usr] hang on a second i'll just turn the volume up [sys] home care agreement [usr] ok [sys] number [usr] say [sys] or postcode [usr] it again [pii] [sys] was that [pii] november 39 i do [usr] no [sys] apologize [usr] no tango [sys] and [usr] november [sys] the house number and confirm [usr] 122 [sys] the name on the account for me please [usr] yes it's [pii] and the telephone number but i the house number is [pii] and my mobile number is [pii] [pii] [sys] thank you just gonna get the account open now and can i ask what the job [usr] ok [sys] was in relation [usr] alright thank [sys] to was [usr] you [sys] it plumbing or was [usr] that [sys] it gas engineer [usr] but what it is is that i i've had aaa hip rebuild i'm not very mobile that our downstairs toilet has aaa sink in it and the the stopper in the center of the sink has got stuck in the bottom and it it can't [sys] you can't get it back [usr] we [sys] up [usr] put any water in it and i and i have to go try to eat eat my way around with my sticks to the kitchen to get to [sys] ok [usr] wash my hands i have to go to the toilet and it's it's very painful [sys] let me just speak to the ok [usr] not that [sys] that's big [usr] i've gotta do does does dy dash wo dash 3453731 [sys] no no that that's the one that i'm looking [usr] mean anything [sys] at the moment i'm just trying to open the notes in regards to the job which is taking a bit of a time what i'm gonna do is very quickly go on to the other page and just ring the guys bear with me two seconds and i'll just find out what's happening [usr] thank you [sys] no problem [usr] thank you because it was [sys] i can [usr] i say [sys] see on [usr] they [sys] the 29th [usr] due to be here [sys] and [usr] friday [sys] it's not been [usr] and [sys] done [usr] it got canceled [sys] let me have a word with them bear with me [usr] ok thank you very much [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving if you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you if your boiler and heating are working at their best you'll save money on your heating bills a central heating filter is likely to help you can ask your engineer if you've got one coming and they'll give you an idea of what it will cost apologies sorry to keep you waiting sir i'm sorry i've been trying to get hold of the branch now it doesn't appear that there is an appointment for today but there is an appointment in for tomorrow ii i don't [usr] tomorrow [sys] know in all honesty [usr] god it's going [sys] i've [usr] on [sys] just [usr] on [sys] been speaking to them and been [usr] you [sys] working [usr] know it's [sys] through [usr] just [sys] it and it looks the engineer was ill on friday but it looks it's been rebooked but it is booked in for tomorrow morning i i do believe i think [usr] tomorrow [sys] that she may have got the date [usr] she [sys] wrong [usr] told me today [sys] but it definitely says [usr] hm [sys] the third or third to me on my screen yes it's vin [usr] is it is it in the morning because i'm committed to something [sys] and i'm [usr] in the afternoon [sys] and i'm totally [usr] i mean [sys] sorry [usr] i've kept [sys] about that as i say [usr] today [sys] i've gone through [usr] totally [sys] it and tried [usr] clear [sys] to get the details but it's telling me that definitely [usr] that's why [sys] one booked [usr] have you [sys] in [usr] seen it [pii] [sys] no but as i say i do [usr] i understand [sys] apologize [usr] you [sys] that they've [usr] you've [sys] given [usr] done [sys] you the wrong [usr] best [sys] information but what [usr] they [sys] i've [usr] definitely [sys] done is i've [usr] coming [sys] just confirmed that with them and i'm gonna go spit back to them now and i'm just gonna confirm that it is an am for you as well as early as possible as you have got an appointment in the afternoon [usr] will you do that because [sys] no [usr] i [sys] that's fine [usr] i [sys] i say you and you've committed [usr] committed [sys] today as [usr] from [sys] well [usr] one [sys] aren't [usr] o'clock [sys] you [usr] onwards [sys] you've committed to waiting for us [usr] that [sys] today [usr] my my [sys] and we're not turning [usr] wife [sys] to [usr] will be [sys] no definitely [usr] my my my wife of course will be here but [sys] no [usr] you [sys] no [usr] know she's in her eighties [sys] what [usr] and [sys] i did i've added the [usr] know we're [sys] vulnerabilities [usr] not young people [sys] of our system [usr] and [sys] onto theirs as well they're aware that you are classed as a vulnerable customer on our system as well as i say once i've got off the phone to you i'm gonna go back to them and i'm gonna make sure that they've got the details i've come through to the system for them advising that it should be an am appointment as well for you sir i'll i'll i'll come back to you and just confirm that i've [usr] will [sys] got your landline [usr] you will you [sys] here [usr] come [sys] as [usr] back [sys] well [usr] to me and [sys] it'll [usr] tell [sys] be about [usr] me [sys] five minutes if that's ok [usr] ok [sys] i'll ring you within hopefully within the next five minutes once i've got [usr] will [sys] through to them [usr] you ring me ok the number's [pii] [sys] [pii] [usr] [pii] [sys] and confirm appointment no problem i've got your number here now then as i say once i put the phone down to yourself i'm gonna give them a quick call and go through that with them i can call you back no problem sir thank you very [usr] ok [sys] much for your patience [usr] and then [sys] thank [usr] you'll [sys] you [usr] call me back ok thank you very much thank you thank you bye bye lot better | 3General Customer Service
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[sys] hello how can i help [usr] hello i'm just wondering do you cover the kings area [sys] things that i [usr] ok i've i've got [sys] 63 [usr] a couple of plumbing issues will you tell me if you're able to help me with them er first one is we think it's a leaking tap in the kitchen but anyway whatever it is we're getting a lot of water under the sink we think it's a tap but we're not 100% sure and the second one is we we need a vanity unit installed er it's taking out the old one and putting a new one [sys] ok [usr] in [sys] bear with me and i'll just have a look at this for you [usr] ok [sys] hello hi [usr] hello [sys] our engineers can't they can look at the leaking tap but they wouldn't be able to do the vanity unit [usr] right ok then that's fine i'll i'll leave it i'm gonna try it the website seemed to imply that you did installations as well i'll i'll leave [sys] ok [usr] it ok thank [sys] ok [usr] you very [sys] thank [usr] much [sys] you [usr] anyway ok [sys] bye [usr] bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with bush gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes i know [pii] speaking how can i help [usr] hi yes i called last night for a appointment today i was just wondering if you had an eta at all [sys] what's the post code is it under let me see if i can find it [usr] it's a november 1 2 hotel november [sys] and what job is the name or what name is the job booked under an i and if i could also take the first line of the address [usr] er [pii] [sys] and just for data protection if i could also take the contact telephone number [usr] [pii] [sys] let's have a look [usr] [pii] [sys] right i'll have to give that local office a call bear with me if i can find him there we go right bear with me i'll give him a call now dino is the uk s expert rare service offering fast professional solutions to build maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation hello hi she can't give me the exact time all she can tell me is that it will be before six pm [usr] hi [sys] see right [usr] ok [sys] ok [usr] it's definitely not particularly exact ok it's just cos i'm gonna be out of the house from around 11 45 to 1 15 [sys] right i can get the engineer to give you a call [usr] there [sys] when [usr] might [sys] they are [usr] be someone at [sys] on [usr] property [sys] their way to [usr] but [sys] you just to give you some [usr] i don't know how [sys] of course [usr] there [sys] we will [usr] there will be someone at the property but at the same time [sys] i've added [usr] you [sys] that [usr] know [sys] note [usr] it's [sys] on [usr] obviously [sys] for [usr] easier [sys] you then [usr] to farm here [sys] no problem take care [pii] bye [usr] that that would be perfect if you could do that that'd be fantastic ok that's great thanks very much thank you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes hi good afternoon you're through to a at the british gas home services how can i help you today [usr] hi there i'm i've got an engineer coming from [pii] and i'm calling just to see roughly what time he'd be here cos i've got i need to nip out the house and i didn't want to obviously miss him [sys] sure let me find out for you can i get the first line of the address [usr] [pii] [sys] thank you let me just find out [usr] no worries thank you [sys] ok i'm just gonna call the local office [usr] both [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees with the right to nominate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're on are speaking how can i help [usr] good morning i was on the line a minute ago speaking to somebody giving all the information and we got cut off is it you do was [sys] apologies [usr] it you [sys] about that are you ok [usr] was it you [sys] i think the line wasn't very clear can you hear me [usr] i can hear you but it's not very good is it [sys] no [usr] ok [sys] i was just asking for the postcode of the address please [usr] i'd give you the address i [sys] i couldn't really hear you the line wasn't clear i just needed the postcode [usr] [pii] [pii] [sys] and the first line of the address [usr] is [pii] [pii] [sys] thank you and you said you're a landlord [usr] yes [sys] any [usr] and [sys] home care cover with british gas [usr] are they what sorry say it again [sys] any home any home care cover with british [usr] no [sys] gas [usr] no no [sys] ok can i take your name please [usr] my name is [pii] [sys] thank you [usr] would you my address cause that i've gotta pay for it [sys] that's fine will we be calling you for payment or will it be an invoice [usr] again it's not very clear about an invoice yes if i could have an invoice [sys] that's fine what i can do is provide you with the direct number of the local office they open at [pii] the number i provide you with they can book it in for you it's best to contact that number and they'll be able to give you dates times and prices as well is that ok [usr] all right i just a minute i gotta get this piece of paper [sys] sure that's fine [usr] right go on then give me the number [sys] it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] that's the one [usr] and i phone them now do i [sys] you just give them a call after nine they open at [pii] [usr] [pii] all right my love [sys] all right take care thank you bye bye [usr] thank you bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello good afternoon you through to [pii] speaking how can i help [usr] hi there i'm just after a quote for a drain survey i just wanna i'm looking to put a toilet and plummet into the existing drain out the front of the house it's it's within the driveway the drain but i don't i don't know what size it is and i i believe i need to go to building control and thames water to get their permission before i do it [sys] bye cancel [usr] just wondering would you be able to look at the find out the size of the pipe and what depth it is and where it runs i i mean i'm pretty sure where it runs because i've got a thames water map that shows it and i know where the manhole is [sys] what postcode [usr] and [sys] please [usr] it's about [pii] it's [pii] [sys] no worries [usr] [pii] is the house the the nearest man hall is about two i'd say 15 m away [sys] what's your first name address [usr] at [pii] [sys] ok alright i'll just get you through i try to help it excuse me ok alright i know you said | 3General Customer Service
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[sys] hello [usr] is that dino rod [sys] who's this place [usr] it's er british it's here i've got a british home care agreement and i had one of your plumbers round is this the right number [sys] right this is drainage but what did you have round a plumber right you [usr] and [sys] gotta ring [usr] i [sys] up [usr] is [sys] right [usr] can [sys] you [usr] you [sys] got [usr] take [sys] it [usr] the go on go [sys] you [usr] on [sys] got [usr] what is [sys] me [usr] it [sys] up [pii] and they will put you through to the plumbing section [usr] ok it's [pii] [sys] what's the problem there [pii] [usr] i'm waiting for i'm waiting for taps it's been three weeks [sys] right you come through to your drainage people you gotta go back to british guests for it and we put through your plumbers [usr] i got i gotta go direct to british gas and then they did they emailed [pii] and no one's come back to me and i can't use these taps [pii] came round to see me and [sys] right do you have to go that he's one of the plumbers plumbers the franchise whereabouts do you live [usr] [pii] [sys] ohh cos their their office is there's no lidl in [pii] they they where your office is where lidl is their their their offices are there where all the plumbers [usr] ok [sys] that their main office is there [usr] but [sys] i [usr] i suppose [sys] don't [usr] i've gotta [sys] know that [usr] put gotta go through british gas cos it's british home care cos they can put pressure on dina or to to do this job isn't it hurry up [sys] just ask people through the complaints department [usr] because it's [sys] but [usr] been [sys] then [usr] three [sys] you should [usr] weeks [sys] have they should have come back to you what was [usr] even [sys] held in [usr] the [sys] the tax themselves [usr] they just had to order some taps [pii] was a a diamond [sys] well [usr] bloke [sys] they're charging [usr] paying that [sys] you for the tips you gotta pay for them [usr] no he said that we just got all your taps loop then it's been three weeks and then i rang up er british home care and they said they couldn't even get through to them or send them an email they'll come back to you and nobody else [sys] right [usr] can't [sys] right [usr] use the taps they're leaking in [sys] what [usr] my kitchen the main taps [sys] right because they sometimes they charge you for the taps the plumbers but they [usr] no [sys] charge you a lot of [usr] no they said that it was included within within my agreement [sys] then [usr] with [sys] i'll go [usr] british [sys] back [usr] home [sys] to [usr] care [sys] go back to british guest explain [usr] i [sys] the situation and go to the police department and they're allowed to put pressure on the employer [usr] ok all right then mate thank you very much [sys] that's all right mate cheers [usr] she was | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to gas speaking how can i help [usr] hello i just wondered if you come and have a look at our drains please you've you've been before it's ccs media [sys] ok do you have an account at all [usr] i'm not 100% sure because the lady [sys] but [usr] who [sys] some [usr] normally deals with it is the moment [sys] what's the post code [usr] it's [pii] sugar 42 ex [sys] right i think it's just a normal on demand account isn't it and what's the address [usr] it's ccs media limited [pii] [sys] billing address the same [usr] bill yes [sys] ok what i'll take the details from you now and how it works is pass it over to the local office and they'll call you back and go through the charges and the availability with you if that's ok [usr] ok [sys] anybody [usr] thank [sys] that's quite [usr] you [sys] vulnerable at all [usr] it's what sorry sorry the line's really [sys] is anybody vulnerable [usr] yes [sys] on site [usr] is anyone [sys] vulnerable no [usr] no i don't think [sys] ok and are you the contact we need to speak to [usr] yes [sys] and what's your name please [usr] it's [pii] [sys] and your contact number [usr] it's [pii] [pii] [pii] [sys] and what slot did you say [usr] it's the drains at the back of the building i think they've been to do them before [sys] no problem [usr] to be honest [sys] ok we've got enough details here now [pii] i'm gonna send it over to the local office and they should be giving you a call back shortly with availability and the pricing [usr] perfect [sys] ok take care now bye bye [usr] thank you thanks bye | 3General Customer Service
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance if you are calling regarding a british gas call out please press one if you would to make a one off on demand booking please press two [usr] about [sys] good morning plumbing [usr] well i don't wanna talk to you just now or not but i just made a booking for a visit [sys] ok [usr] from the to look at a a detector leak [sys] no [usr] and [sys] it's no problem [usr] i'm [sys] can i just take your [usr] all [sys] postcode [usr] right i need to change it i i've got the wrong date for it i'm sorry about that [pii] [sys] [pii] [pii] [usr] [pii] [sys] i've got it down as [pii] ok i'm just gonna speak to my colleagues who deal with that that side of the work for you [usr] that's [sys] ok [usr] right cyber [sys] i'm just gonna pop you through to my colleague now ok hello [pii] speaking [usr] thank you thank you hello i just made a booking [sys] sure [usr] for [sys] we've the [usr] the [sys] next [usr] text [sys] available one [usr] the leak [sys] after that is gonna be the wednesday [usr] can [sys] which is the [usr] i can [sys] 27th [usr] i change the date please i've got the wrong date i'm going i mean it [sys] ok [usr] does a [sys] great all right then that's all booked for you ok you're welcome bye [usr] ok that's ok that's fine thank you too thank you bye bye bye bye | 3General Customer Service
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[usr] ok [sys] good afternoon plumbing [usr] is it possible for somebody to come out to give me a quote for two drs that need clearing please [sys] you've come through to the plumbing department can i what what area are you in [usr] a west hull [sys] hall ok i'll give you the number for for the drainage in [usr] ok [sys] hull [usr] sorry about that [sys] it's ok not a problem it's [pii] [usr] 0344 [sys] [pii] [pii] [usr] that's great thank you for that [sys] thank you cheers [usr] bye bye [sys] goodbye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're speaking to [pii] can i help [usr] hi there i've done an online inquiry form and it it just says that it had been sent to our local team but i was just wondering if somebody would be getting in touch today or was it being over christmas that it would be a bit longer [sys] is that the postcode where you are please [usr] it's [pii] [pii] [sys] thank you [usr] ok [sys] do what time you sent it [usr] it was yesterday [sys] right [usr] y yesterday evening [sys] do do do do do did you get a text message as a reference [usr] we got an email let me just have a look one sec to different and it's dywo [pii] [pii] [sys] mr [pii] [usr] it is [sys] right let's have a look right what i'll do is i'll transfer you to the office in the area that are doing the job and then they can tell you where they're up to the things [usr] ok brilliant [sys] two t morning [pii] [usr] hi there [sys] hello [usr] hi can you hear me [sys] i can [usr] hi your colleagues just put me through just to see where you're up to and you've received our booking request for today [sys] ok what's your postcode [usr] it's [pii] [sys] right sorry the bad smell it's gonna be this afternoon we've got quite a lot of entry blockages in at the moment i [usr] ok [sys] can get somebody around this afternoon for you [usr] that'd be brilliant [sys] it's it's gonna be i think somewhere around one o'clock or something that but he will ring you before he turns up [usr] ok fab if we just pop out we've got a one year old you see we'll probably just pop out for a walk they'll [sys] it's [usr] they'll [sys] fine [usr] give us a call as long as he gives us 1520 minutes or whatever to get back [sys] he'll give you give you at least half hour but it's gonna be it's definitely gonna be this afternoon anyway [usr] that's [sys] around [usr] brilliant [sys] one o'clock is something that [usr] fabulous thanks much [sys] all right then ok [usr] ok [sys] great [usr] bye [sys] ok [usr] bye [sys] bye | 3General Customer Service
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[sys] thank you for calling diner rod our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press three for accounts press then [pii] [usr] hi good morning i have a wee job booked in for today and i was supposed to get a call this morning just to confirm what time but i haven't heard anything back i don't suppose you have any idea would you [sys] i can check for you now what's your name sorry [usr] first name is [pii] er surnames [pii] [sys] yes i checked i checked your call yesterday here bear with me two seconds i'll check [usr] thank [sys] for [usr] you [sys] you [usr] thanks [sys] hi [pii] it's [pii] here [usr] hi [sys] how are [usr] [pii] [sys] you [usr] how's it going i'm good [sys] right [usr] how are you [sys] i was at your sister's house or is it your house carried off [usr] it was my house [sys] to chat with you the guys are still working away there they're at a job they're going to do a job in [pii] now and then i was off yesterday but my colleague [pii] took the call and he's wrote ring on way i haven't rang you because on the way yet [usr] that's ok no that's that's fine it just it's it's for the a property in [pii] it's a tenant property [sys] by one of your tenants [usr] he he was chasing it up over with me you see that's all but no that's good i i'll let him know then ok [sys] it's most likely going to be around about two o'clock but i'll ring you regardless of when they're on their way [usr] perfect [pii] appreciate that [sys] alright see you later [usr] thank [sys] [pii] [usr] you [sys] bye [usr] all [sys] bye [usr] the best bye [sys] cheers bye bye | 3General Customer Service
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[sys] good morning plumbing [usr] hi mate it's [pii] [sys] hello [usr] hi mate all right just a really quick question and i'm not you for the rest of the week what how how do i submit my time sheets for this week [sys] it's all done on monday morning ma all sent across to dell [usr] right no worries i'll just i'll get the if i get a number off someone today and i can just send it over on monday can i [sys] that's fine mate [usr] that's fine am i getting a van this week or am i just getting picked up for the rest of [sys] i [usr] the week [sys] think [pii] was picking you up for the rest of the week we been a bit of a shortage i believe [usr] that's fine no worries man all right man [sys] all right mate thank you [usr] alright bye [sys] cheers bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning i know he talks to [pii] how can i help you [usr] hiya i've got a water coming up on a outside drain in the rear of the house [sys] ok do you have any account with british gas home care that covers this work [usr] no [sys] ok it's residential property [usr] we had two [sys] and you you'd be paying for the work what's the postcode thank you [usr] it's [pii] [sys] thank you and the first line of the address thank you [usr] it's six anchor view [sys] you've never used before no [usr] i don't think no [sys] no there's nothing on the system at this address [usr] right [sys] and is it a drainage issue did you say or [usr] it's happening it's happening it's just pouring out the drain [sys] right ok [usr] there's no [sys] no problem no problem it's outside the property [usr] it's outside it's the kitchen [sys] ok [usr] and [sys] it's [pii] [usr] i [sys] are [usr] mean [sys] you [usr] there is toilet there's toilet paper as well but that's it's i don't but it's a separate drain i mean the drain is for the bathroom and the kitchen [sys] ok no problem are you are you the owner of the property [usr] er i'm not no [sys] right would you be still paying for it though are you are you [usr] yes [sys] renting ok [usr] well my mum will pay for it but she's 82 [sys] right i just need to put someone on the the paying account is it is it you or your mum [usr] it it it'll be me month [sys] what's her name thank you [usr] it's [pii] [sys] [pii] seen that [usr] it's getting worse now don't know where it's coming from [sys] all right ok ok i'll just need a contact telephone number is that yourself sir [usr] it's [pii] [pii] [sys] ok i'll just repeat that number [pii] and your name [usr] that's correct [sys] is [usr] it's [pii] [sys] [pii] ok right [pii] i just need to go through data protection is anyone at the property with any vulnerabilities or medical issues [usr] no [sys] ok you you've said it's pouring out of the drain but did you say there's there's it's there was toilet paper as well because it if it [usr] there's there's toilet paper as well and it's it's just coming up through the drain load load just loads of pouring [sys] ok [usr] out [sys] from what you're telling me then we can get somebody there i can't give an exact time but we can get somebody there sometime today now are you aware of the the prices by no charge or do you want me to go through it with you [usr] there's no need as long as it gets fixed [sys] ok right no problem i say it's booked in as an emergency it depends how many the em the engineer in the [pii] area he's got on his system but he will get there he will phone [usr] ok [sys] you before attending just wait for him to call and he will get there as soon as he can ok no problem [usr] ok [sys] that's [usr] cheers [sys] booked in [usr] then [sys] now thank you cheers [usr] ok [sys] thank [usr] then [sys] you thank [usr] see [sys] you [usr] you bye bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking how can i help [usr] hello my name is [pii] i'm calling from a company called overton limited and not in do you have any engineers in the [pii] area at all possible [sys] today or just in general [usr] er [sys] sorry [usr] today [sys] what's the post code [usr] the postcode of where you got to go would be [pii] [sys] is it commercial or residential property [usr] it's commercial [sys] let me just pop you through to the right department bear [usr] thank [sys] with me [usr] you [sys] no worries thank you for calling down the road press one for drains or two for accounts please hold our operators know your way [usr] hello it's [pii] [sys] down [usr] from [sys] the road [usr] er overton limited here out [sys] take a call [usr] in [pii] how you doing i'm good [sys] i'm [usr] thank [sys] ok [usr] you [sys] thank you yourself [usr] i just wondered if you had any engineers in [pii] at all [sys] not not from here we're [usr] ohh [sys] based [usr] ok [sys] in [pii] [usr] how i can get hold of the [pii] depot as or [sys] i don't to be honest the only thing i can do is [usr] i [sys] give you the call center number see if they've got the number because there's there's many [usr] is is that the one ending in [pii] [sys] er different [usr] ok [sys] no i'll give you this other number it's [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] all right thank you cheers bye [sys] thanks bye bye | 3General Customer Service
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] london.com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] dino east london.com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office [pii] dino east london.com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] london.com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to [pii] good morning [pii] plumbing [usr] hi there [sys] ok [usr] i'm a british gas home care customer we we've [sys] ok [usr] not been we've not we've been losing [sys] ok [usr] heat [sys] can [usr] in our [sys] i get [usr] house for the last few weeks [sys] can i get [usr] and [sys] your post [usr] we've [sys] code first [usr] had [sys] please [usr] all sorts of people come over to look at two point bri [sys] [pii] [usr] of gas and then last week they sent someone from dino rod because they thought it was a leak [sys] [pii] thank you [usr] the person from dino [sys] and it's [usr] rod [sys] a photo [usr] sorry [sys] number five [usr] go on yes [sys] ok [usr] nw [sys] how can [usr] seven [sys] i help you how [usr] one [sys] can i help [usr] [pii] number five say that again sorry [sys] ok i have a look for you now is it ok if i place you on hold [usr] f first question was when when [pii] came last week they said they would book him to fix the leak this thursday but we never got a confirmation i have no idea if that's in the diary [sys] i'll let the earliest available day for you thank you [usr] and then just the other thing is i've got a six week old baby and we keep losing keeping in the house and it's just not really very safe and i just want to know if we can get them sooner ok thank you thank you i just [sys] hi sorry to keep you on hold yes i can see you have a leak section appointment that have been booked for the seventh that this thursday that's correct that is a that is a am appointment the engineer should be attended between 8 a.m. and 10 a.m. thanks i did request for early appointment however that is currently still the available appointment [usr] no worries [sys] if if there are any cancellations we will notify you as since that work for you [usr] that's what it is in the diary [sys] we do [usr] for thurs do what time am and 10 a.m. and and is there any way it could be any sooner just because we've got a young baby and ok ok all right well thank you for your help and perfect perfect thank you very much thank you take care bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon you through to speaking to how can i help [usr] hi good afternoon i have an appointment booked for tomorrow [sys] ok [usr] it's it's a whole day window i was wondering if it's possible to get it narrowed down a bit cos i need to be out in the morning was it does it remain the whole day [sys] what's the post code please [usr] it's er [pii] [pii] [sys] [pii] right i'll give you the direct number for the office that i'm attending you're best off speaking to them to be honest all i know is what they'll be able to give you more of an indication [usr] fine ok [sys] are you ready for it [usr] just give me a minute [sys] no problems [usr] ready [sys] 0208 778 [usr] yep [sys] double two double one [usr] great and will they still be open at this time perfect ok [sys] no [usr] thanks [sys] i'll just [usr] a lot [sys] check now bye bye [usr] see you bye | 3General Customer Service
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[sys] thank you for calling diner road cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two hello [pii] speaking [usr] hi [pii] my name's [pii] i'm i'm i don't know if i've come through to the right office i'm i'm in in [sys] no [usr] [pii] [sys] we don't cover [usr] area [sys] deadly [usr] do do you cover do you have do you have a number [sys] just [usr] do you have [sys] let [usr] another [sys] me [usr] office [sys] see if [usr] that [sys] i can find one your postcode please sir [usr] yb [pii] [sys] right just see what i've got here all i've got is the national number that's [pii] ok then [usr] ok [sys] ok [usr] i'll [sys] bye [usr] give that a go thanks a lot cheers bye bye | 3General Customer Service
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[sys] hello thank you for calling dinah rod central london please note that calls may be recorded for monitoring and training purposes hello [usr] hi i have an account with yourselves and i have just changed my contact details i was wondering if i could get those updated on your system please [sys] what's the name of the account [usr] can i give you the postcode [sys] yes let me see [usr] [pii] [pii] [sys] [pii] [pii] [usr] [pii] [sys] and who am i speaking to [usr] mrs [pii] [sys] ok let me what's the name of the the account if you can repeat it again because i can't find it from the post code [usr] it's either missus [pii] or it's my landlord who's missed [pii] charge [sys] yes let me see i have something for mr [pii] [usr] is the number on there right now [pii] [sys] are you a british gas customer [usr] yes [sys] ok have you booked a job with us in is there any job coming in future for us to attend [usr] i believe it's for the chat probably [sys] what's the site that i need to know the site address [usr] it's [pii] [sys] middle right [pii] [pii] [usr] [pii] [sys] ok normally we don't cover this area but i can see this one let me check the [usr] all i want to do is understand which contact number you have for me at the moment and if it's not the right one to change it [sys] i think it's on friday you have reached to because the the site is in [pii] right the property because it's a different i mean we cover only the [pii] post codes but let me give you the correct local office that who's covering the post codes that belongs to that site [usr] ok [sys] that's [pii] [usr] if you bear with me one second [sys] [pii] [pii] [usr] ok could you not change the number on your system [sys] no i cannot because i think you need to call them as well but if you are a british gas customer i think you need to call the british gas as well and give them i mean if you call the local office if you have booked a job for this site it it's a different local office is handling these post codes [usr] ok [sys] they'll be able to change it the number i gave you that's the office that covering that post code [usr] ok cool i'll call them [sys] all [usr] now [sys] right [usr] thank you much [sys] cheers [usr] right [sys] bye [usr] then bye [sys] bye bye | 3General Customer Service
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[sys] good afternoon plum in [usr] hi good afternoon i just had a phone call from you [sys] you've just had a missed call ok what's your post code please [usr] [pii] [pii] [sys] sorry can you repeat that again please [usr] [pii] [pii] [sys] thank ok thank you [usr] hm [sys] sorry i can't find a record of your post code just to confirm [pii] [pii] is that correct i've got nothing coming up under that post code do you have a job reference number please [usr] i don't know where are you calling from [sys] do i know plumbing [usr] sorry [sys] dino plumbing [usr] no i haven't got [sys] no ok [usr] any [sys] someone may have got the wrong number then if that's the [usr] all [sys] case [usr] right [sys] ok thank you bye bye [usr] ok | 3General Customer Service
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sal this call is being recorded if you do not wish to be recorded please disconnect at this time [usr] ok [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at dino east london dot com thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers good afternoon plumbing [usr] good afternoon this is [pii] here how are you [sys] i'm well thank you how about yourself [usr] i'm also fine thank you much for asking can i talk to the owner [sys] who's speaking please [usr] i'm sorry [sys] can i ask who's calling [usr] it is about your business website are you [sys] it's [usr] the owner [sys] ok thanks no thank you very much bye [usr] all right thank you buddy | 3General Customer Service
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three good morning i know that for now [usr] hi i wonder if you can help [sys] ok [usr] me at all [sys] september [usr] name's [pii] and i'm calling from police control room we've got a concern [sys] am i allowed [usr] that's been raised [sys] to ask which [usr] for [sys] colleague [usr] one of [sys] it is [usr] your [sys] i can direct you to [usr] my [sys] the correct [usr] colleagues [sys] person [usr] i just need to speak to somebody in relation to him if that's possible [sys] and we don't have anyone of that name [usr] he [sys] working in our franchise [usr] yes certainly bear with me one second his name is [pii] [sys] ok well if he comes to do work [usr] bear [sys] to [usr] with [sys] other [usr] me one [sys] people [usr] minute believe he works in the [pii] [sys] right [usr] area [sys] what [usr] and that's [sys] for [pii] [usr] it's been [sys] for [usr] passed [sys] the [pii] [usr] to us by [sys] franchise [usr] [pii] police but he's up in [pii] area for work purposes [sys] right ok and does he work in the [pii] area [usr] he [sys] for dino [usr] works [sys] plumbing [usr] for [sys] just [usr] dan [sys] i can [usr] dino [sys] find the number for [usr] plumbing [sys] you because obviously [pii] got a lot of franchises all over the country and we're at east midlands [usr] well [sys] ok [usr] i i understand [sys] right ok [usr] i mean [sys] that was [usr] the concerns being passed to us by [pii] police what it is is that this male's partners rang up with a concern [sys] ok [usr] for him [sys] he's in the [usr] and [sys] [pii] [usr] we've [sys] area [usr] made [sys] for [usr] extended [sys] work purposes [usr] inquiries [sys] maybe [usr] to [sys] working [usr] try and [sys] for [usr] location [sys] [pii] franchise [usr] because we believe he's staying in the [pii] [sys] right [usr] area [sys] let [usr] but [sys] me see [usr] we don't [sys] if i can [usr] know where [sys] find [usr] he's [sys] the [pii] franchise number for you do you mind holding for a moment brilliant thank you [usr] possibly yes ok no no that's fine [pii] i'm just speaking to the dino woman and see if they can find out where it is hm [sys] hello hi there thank you for holding i've got a couple of numbers for you to try because obviously if we're not sure where he is there's a a franchise called mac made plumbing and drains and they're in [pii] [usr] hello [sys] and [usr] no worries ok [sys] yep their number is [pii] [pii] [usr] [pii] just bear with me one minute [pii] maid plumbing [sys] [pii] [usr] and drains ok [sys] and we've i've also got another number now this is for a plumbing franchise in the [pii] area [usr] 545 [sys] just in case you get no [usr] yes [sys] joy with them try this one this [usr] 0913 [sys] is called ramos plumbing and [usr] ok [sys] it's zero double 159 3867 [usr] ok [sys] double zero plumbing [usr] zero double 159 yes 3867 [sys] they're obviously all dino franchises [usr] double zero and that's called [sys] i know [usr] ramo plumbing is it plumbing right ok the first one's in [sys] no [usr] [pii] [sys] no i've [usr] right [sys] been here for 12 [usr] ok [sys] years and nobody [usr] i know [sys] of that man's [usr] hard [sys] ever worked [usr] isn't [sys] here [usr] it to try in [sys] we [usr] the case [sys] do [usr] when [sys] the [pii] [usr] you've got [sys] area [usr] many franchises [sys] for drainage [usr] all over the place [sys] not plumbing [usr] ok no worries [sys] if he's a plumber [usr] but you've got no record of that mail on [sys] ohh [usr] your [sys] right [usr] system at all [sys] well [usr] have you [sys] if he's in [pii] then i would presume he's working for mac plumbing and drains [usr] right [sys] ohh right [usr] ok [sys] no problem thank [usr] ok [sys] you bye [usr] it could be anywhere couldn't it no worries thanks perfect thanks much for your help on that thank you bye now | 3General Customer Service
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[sys] thank you for calling diner in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv reports you have received please press three to book in or reschedule a drain repair press four for accounts please press five good morning down road [usr] hi good morning and we had someone coming out the day before yesterday to i booked it in to do an external drain clearer here and it suggests he's only done something to the internal side one that they had already been sorted [sys] what's your post [usr] i'm just [sys] code [usr] wondering no [pii] [sys] sorry you broke up then what was [usr] 920 [sys] that [usr] sorry gl [pii] [sys] nine [usr] 9 [sys] ql [usr] ql [sys] let me have a look are you still blocked [usr] yes i've got i've got seven trent coming out [sys] you [usr] today [sys] told me [usr] and they're suggesting that they'll be able to do the unblocking as well but you're not happy to pay the full fee [sys] i mean [usr] when the [sys] you have 14 days guarantee but our engineer said that he advised the landlord that [pii] would need to be located if we have to return [usr] ok i assumed [sys] no [usr] that that was [sys] no [usr] what he would do [sys] no we [usr] once he was [sys] we [usr] there [sys] don't have [usr] but [sys] to do that otherwise you'd have to pay for a track and trace [usr] ok well i mean i don't mind paying half of it or what's the alternative is that if seven treads confined to locate the drains they'll come [sys] the [usr] back and [sys] bill [usr] do the [sys] is [usr] external [sys] still liable to be paid unfortunately because he has come out he has used his machinery to try and clear the blockage [usr] what i'm saying is if we've if we've located the drains and then the 14 day guarantee and it still [sys] that's it [usr] without any additional charges ok that's fine if i if i meet them now and i can locate the dr [sys] i mean [usr] bye [sys] or even if someone try and clear it as well maybe they might but if it's not shared they might not [usr] well that what they said they're coming out for free but they [sys] right [usr] said if [sys] ok [usr] it's on the private part they'll charge me [sys] if you try to locate [usr] if [sys] those [usr] they don't [sys] drains [usr] want to pay [sys] and then give us a call back i'll send an engineer out alright no worries bye [usr] ok lovely thank you bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] how can i help [usr] yes hello i just made an appointment for for next monday in [pii] i need to change the day [sys] no problem what's the post code or reference number [usr] it's [pii] for harry f for foxtrot [sys] [pii] was that sorry [usr] seven [pii] | 3General Customer Service
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[sys] afternoon [usr] hiya er chap came out to unblock our toilet last week or it might have been this week i can't remember and he said he had to get hold of a plumber cos he needs to take the toilet off the wall i'm just wondering has there been any advances on on that job [sys] we don't do plumbing at this office it goes through to another office [usr] ohh right which office [sys] that [usr] is it [sys] i can give you the plumbing number if you want [usr] you can do [sys] it's 01332 [usr] i'm gonna make one of them numbers i'm gone 01332 [sys] 895 [usr] i haven't got anything sorry 01332 [sys] 895 [usr] 895 [sys] 277 [usr] ok thank you [sys] ok thanks [usr] thanks [sys] bye [usr] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at how can i help you [usr] hi i'm just looking to get a quote to unblock a drain outside please [sys] ok is it a commercial or domestic property [usr] domestic [sys] domestic ok if it's to have anything unblocked prices start at 100 and 70 that's paid by cash or card on completion of work and includes va t if it's more complicated the engineer on site would quote the price and only if you're happy would we go ahead if not you're under no obligation but it does start at 100 and 70 [usr] 170 that includes va t [sys] no that's correct [usr] ok and availability wise how soon can anyone get out [sys] it would depend on the issue if it's a standard appointment it would be 2 to 3 working days if it's an emergency in the form of you have surge going everywhere or for example an uncontrollable leak then we can attend the same day before 4 p.m. [usr] ok [sys] there's a cut off [usr] ok brilliant leave it with me and i will get back to you [sys] not a problem at all ok have a wonderful [usr] brilliant [sys] day and thank you for your time [usr] you very much bye [sys] i | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes my name is how can i help [usr] hello yes i live in a property owned by hyde housing and there's been er problems with the drains today and the their local their their own plumbers couldn't deal with it they got in touch with a guy from dino rod who came did his best but what what happened was he left his number with my neighbor and i can't get a hold of her and he said to bring him if it got worse and it's got worse and [sys] you'll [usr] he's [sys] need to go back to your housing [usr] i can't get hold of it i've i've tried to get i've just i was just hoping that that you'd know the local guy his name's [pii] that's all i know [sys] i i don't unfortunately [usr] i know [sys] but we wouldn't be able to book anything without you going to your housing [usr] ok ok well thank you very much for your help there's gonna be shit everywhere [sys] ohh right [usr] alright bye [sys] i'm sorry about that | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately seven minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] seven minutes right that huh well i don't know what it's gotta be perfect but we've got to get rid of this haven't we 15 that's it [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british [usr] i mean [sys] gas offers [usr] just [sys] online [usr] the thing [sys] or ask us today [usr] not bear it that have to use this wireless you what you i'm getting my 2000 a month [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers [usr] the part [sys] create [usr] of [sys] greener [usr] the [sys] more energy [usr] time [sys] efficient homes [usr] what's she doing now [sys] want to save a few £100 a year on your energy bills ask us how a high thermostat could help [usr] what's he doing [sys] if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not [usr] want to go to the loo what is it bangor [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% [usr] god it drives [sys] the 10 [usr] me [sys] million customers who choose us [usr] jesus [sys] as their energy supplier [usr] christ [sys] today can rely on us tomorrow too [usr] what are you doing what are you doing [sys] got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill [usr] i don't know [sys] think [usr] they [sys] your [usr] have [sys] heating [usr] in the back [sys] system might be in need of a deep clean ask your engineer about a power [usr] but it's [sys] flush [usr] no it [sys] or system [usr] be down [sys] filter when [usr] shouldn't [sys] they next [usr] it shouldn't [sys] visit [usr] be something where do you go though that's not your fault it needs sorting out properly i and digging up with somebody come and sorting it out [sys] it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] i was going to our bathroom i got bath and a shower in our bathroom trouble [sys] have [usr] is [sys] you checked [usr] it stinks [sys] your carbon monoxide alarm recently [usr] smells [sys] you can't smell or taste carbon monoxide it's important to make [usr] he's [sys] sure to test [usr] i've got a [sys] them [usr] lot [sys] regularly [usr] of that [sys] and to get your gas appliances serviced every year [usr] trouble wet all the carpet underneath we had it on all right [sys] if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit [usr] ok let me see [sys] freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more [usr] i [sys] energy [usr] don't [sys] efficient [usr] think they can answer [sys] homes [usr] me do you hey stop banging jesus christ my [sys] want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under [usr] he [sys] seven [usr] just [sys] years [usr] said [sys] old [usr] you can [sys] whether [usr] get on to [sys] we [usr] diner [sys] installed it or [usr] on [sys] not [usr] that [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too [usr] and you got a mouth hey ok can't you get any better than this [sys] a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] what [sys] have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] ok i don't hear my answer [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're [usr] can [sys] hiring [usr] you see if [sys] a new [usr] you can [sys] apprentice [usr] find any [sys] every [usr] numbers [sys] day until [usr] [pii] [sys] 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if [usr] i don't [sys] you have [usr] think [sys] home [usr] they're going to [sys] care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not [usr] bring them and then is that a month i think from where we are i i'll pay anything [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit [usr] can they come [sys] it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date [usr] [pii] i thought it was go [sys] did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] [pii] group 1 24 7 no car alright just for these people [sys] have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year [usr] he's got music as well i'll pay anything up [sys] if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at [usr] i'll [sys] british [usr] to sort that [sys] gas [usr] out later [sys] we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills [usr] that is [sys] ask [usr] all we're all [sys] us [usr] we're [sys] how [usr] all kind [sys] a high [usr] of we're [sys] thermostat [usr] all here [sys] could help [usr] the well [sys] if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks bye bye good day you're through to you're speaking to [pii] and the services department how may i assist you [usr] hi i'm trying to get through to dino rod i i i've got home care but i don't have the number with me but i thought this was a direct number to dino rod [sys] can you give me your postcode please [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] and then your house number please [usr] number two [sys] number two [usr] yes [sys] i'm sorry the line is just it's not clear it's a bit soft [usr] i can hear you ok [sys] ok [usr] hello [sys] i am still here [usr] are you still there [sys] i am [usr] ok [sys] the post code is not picking up on the system it's [pii] and then it's the number five and then is it [usr] yes [sys] a [usr] and [sys] h [usr] then it's [sys] for hotel [usr] and [sys] bye [usr] then it's no it's m for mike five and then five and then double h [sys] ok [usr] hotel it's m 55 hh [sys] ok thank you and it's the number two ok [usr] yes [sys] and i'm speaking to [usr] [pii] [sys] ok the system is just loading up your information [usr] ok [sys] ok mr [pii] can you please confirm the first line of the address and your date of birth we [usr] i don't [sys] do have [usr] know if you've got my date my date of birth is the first of january now ohh ok ok the first of january 1980 [sys] ok [usr] and [sys] thank [usr] what was the [sys] you [usr] thing [sys] and then your mobile number please [usr] [pii] [sys] thank you how may i assist you in regards to your plumbing and drains [usr] yes the mixed tap on [sys] ok [usr] the bath [sys] i'm gonna [usr] isn't [sys] go ahead [usr] working [sys] and book [usr] properly [sys] in an appointment for you is it also leaking or is it just not working correctly [usr] it well it's the cold [sys] ok [usr] is working but the hot tap isn't [sys] ok [usr] but as far as i'm aware it's not leaking [sys] is it only in the bathroom that the hot tap is not working or is it throughout the house that the hot water is not working [usr] ohh it's not it it's [sys] ok [usr] no it's just the mix of tap in the bathroom [sys] ok [usr] everywhere else is fine [sys] is the booking available for the engineer [usr] sometimes cos the street [sys] it's street [usr] is small [sys] parking [usr] and sometimes it gets busy but they might have to park i but no they might have to park [sys] ok [usr] in another street but that's just adjacent to the street instead of outside the front door [sys] ok on the system i have an appointment available for tomorrow that's an all day slot between eight and six and then from wednesday to friday i have wednesday i have a an afternoon slot between one and six thursday i have both the morning and afternoon slot as well as friday why next week bear [usr] can [sys] with me [usr] it be early next week instead please [sys] next week monday there's a morning slot between eight and one and also the afternoon between one and six that is for the whole week you can just pick whatever day will be more convenient bye i'm sorry [usr] you've got nothing after monday next monday [sys] we have [usr] you [sys] monday [usr] don't have [sys] available [usr] anything else after next monday [sys] yes we do have [usr] no [sys] to use [usr] but [sys] the [usr] have you got next tuesday [sys] eight from 801 [usr] next next next tuesday [sys] ok [usr] morning would be good yes [sys] bye and the best contact number for you should i add the number that we do have on the record or the number that you're calling from ok no problem [usr] just the one you have on record because this isn't my number [sys] that bye ok that appointment is booked in for you for the 10th of october between eight and one only a pleasure have a lovely day further [usr] thank you bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] at dino how can i help [usr] yes hello there i'm the chairman of a local bowling green in [pii] and we're trying to clear the drains round the green the horizontal drains what money are we looking at for you to come and do the job for us [sys] we don't have any prices that we hold here is it the drainage for the bowling green itself [usr] that's right around [sys] what [usr] around [sys] i'll do is i'll [usr] the [sys] put [usr] perimeter of the green [sys] right ok i'll pop you through to the local office and they'll be able to discuss your options with you can i just take the postcode [usr] yes [pii] [pii] that's that's my and i'm only a few minutes from her anyway [sys] ok have a look i'll pop you over to your local drainage team that covers your area do you want their contact number as well or you just want me to transfer [usr] you [sys] you [usr] you [sys] over [usr] can give it to me if you want [sys] their contact number is [pii] [pii] [usr] i can ring them direct can i [sys] but i'll transfer you over and [usr] all [sys] then someone [usr] right [sys] should be able to assist you at the office ok [usr] thank you [sys] thank you come down please note all calls are recorded to route your call effectively please select from one of the following press one for any ongoing plumbing or drainage job bookings queries or eta s press two for accounts press three for any other queries thank you hello [pii] rod [usr] is that down or darwin [sys] it is yes [usr] hello there i'm [sys] hi [usr] i'm chairman [sys] here [usr] of everton street bowling club and we're trying to rod the drains around the green i'm just wondering what costs would be involved in you coming to do it for us [sys] 198 including va t alright [usr] 198 total ok [sys] ok [usr] what notice would you need to to do that [sys] just depending how busy we are [usr] right [sys] really [usr] because [sys] a couple [usr] it's [sys] of days really [usr] there's there's there's not always somebody there you see well i can arrange for somebody to be [sys] right [usr] there if [sys] a couple of days notice [usr] right [sys] and we'll be fine with that [usr] ok all right [sys] all right [usr] thanks [sys] ok [usr] very much [sys] sir [usr] thanks [sys] thank [usr] bye [sys] you [usr] bye [sys] bye bye | 3General Customer Service
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[sys] thank you for calling down the road press one for drains or two for accounts down the road [usr] hi i don't know if i've come through on the right number apologies in advance if i haven't but [sys] right [usr] we had [pii] come out to us yesterday sorry this [sys] right [usr] morning [sys] right [usr] to mens which is just outside would it be yourselves that sent [sys] what [usr] somebody [sys] what's the postcode please [usr] it's [pii] [pii] juliet hotel [sys] and what's the name please [usr] it's the railway children preschool and nursery [sys] i just have a look [usr] if you're looking [sys] it's [usr] at addresses [sys] the one that [usr] it'll [sys] it's [usr] be [sys] ok [usr] more [sys] i've found i've found it i've found it it's ok it's the one where he couldn't er he advised to have the toilet took out [usr] we're just trying to organize that now there's a lot of the dynamics for me to to organize there's the getting the plumbers timetable to the line with yours but also getting the children out of the building as well because they need toilets they'll need [sys] right [usr] to use the toilet well some toilets somewhere we're we're trying to organize an outing now in terms of staffing this afternoon is better than friday or monday and we need to [sys] right [usr] get it done through as soon as possible we're getting [sys] i've [usr] a blood [sys] i've no [usr] of day [sys] availability for anybody with that machine this afternoon [usr] right ok yes he just said that i'll come back straight away if you can get the plumber to come [sys] not all the engineers are trained up in using the machines the guy the nearest guy i've got to where you are at the moment one of those on board is in [pii] but he's already committed [usr] right [sys] it certainly won't [usr] ok [sys] be able to get up to you this afternoon [usr] would you be able to get somebody there in the morning [sys] just let me have a look just bear with me [usr] thank you [sys] just bear with me a second we're just [usr] ok [sys] checking what that engineer's role is for tomorrow just a second [usr] thank you [sys] no it's looking unlikely it tomorrow as well he has already got two or three jobs booked in for it tomorrow [usr] right [sys] we would be looking at next week at the earliest [usr] right ok could you let me know whether there will there will be a charge for for what we've received [sys] there wouldn't there wouldn't [usr] far [sys] be there won't be a there won't be a charge for today i don't let me just see how long it was there just a sec we wouldn't charge you for today's visit [usr] all [sys] no [usr] right [sys] all [usr] thank [sys] right [usr] you [sys] all right [usr] ok the the the the quickest time would be when next week just i can look to see if i can make it work [sys] i'm just looking we'd probably be looking just just hold on a second [usr] ok [sys] i'm just looking up because the rope got two men on tuesday he's up to it's not very good it's looking the earliest i could get him there would be thursday [usr] ok well if we can't [sys] till [usr] find [sys] i leave [usr] anyone [sys] it with [usr] else [sys] you i'll leave it with you for now ok alright [usr] i'll be just to be transparent with you because we're getting an overflow [sys] no [usr] every [sys] that's [usr] morning [sys] fine [usr] at the minute it's [sys] that's [usr] a it's [sys] fine [usr] a big job we'll probably have to find somebody else if if that's [sys] all [usr] ok [sys] right [usr] thank [sys] all [usr] you [sys] right [usr] much [sys] that's fine [usr] thanks for [sys] thank [usr] help [sys] you bye [usr] cheers [sys] bye [usr] bye [sys] bye bye | 3General Customer Service
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[sys] thank you for calling dina rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally [pii] extension [usr] hi there i'm phoning up to see if i can get a receipt of payment sent over please [sys] i can give you an email address and you can request it and we can send it back to you if that's alright [usr] that's fine because i need this [sys] you [usr] to [sys] ok [usr] send to my head office and i can't do the banking until i've got a receipt for this [sys] no problem [usr] what's [sys] the [usr] the email [sys] email address [usr] address [sys] is the email address is [pii] at [usr] [pii] [sys] [pii] and that's [pii] [usr] [pii] [sys] [pii] and if you just put the day and the postcode of where we attended for you we'll get that sent back [usr] right [sys] to you [usr] ok that's fine thank you very much [sys] ok thank [usr] thank [sys] you [usr] you [sys] thanks [usr] bye [sys] bye [usr] bye bye [sys] bye | 3General Customer Service
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[sys] good afternoon dino plumbing [usr] hi hello i wonder if you can help me it's one of you guys if you give me a quote if you can do with that is to install a new flash system on our toilet and pick install a new handle for it [sys] ok well our labor rate is 100 and £2 per hour and then you've got [usr] right [sys] parts of materials in addition to that i can take some [usr] right [sys] details and then get a job raised for a plumber to attend to give you a free more accurate quotation if you're happy with that but it is [usr] fine [sys] yep ok what's your name please [usr] it's er [pii] [sys] [pii] and what's the best number to get you on mr [pii] [usr] be this [pii] [sys] [pii] and [usr] that's [sys] what's [usr] it [sys] the address please [usr] [pii] [sys] and where is that to and the postcode please [usr] [pii] [sys] ok wonderful let me have a little look for you are you available tomorrow [usr] we need it doesn't matter we need to done it we got two girls in the house i i'll try someone else but | 3General Customer Service
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[sys] thank [usr] thank you [sys] you for calling dino rod partners with british gas we record calls for quality and training purposes [usr] hello [sys] good morning welcome to british gas my name is can i take your name please thank you how can i help you today [usr] i've got a a leak from my ceiling i was wondering if you guys help with that stuff i would [sys] ok where what's above where the leak is coming from is it a room or a cup room what's there [usr] it's got a bathroom above i think it's coming from the bathroom [sys] ok [usr] above [sys] ok from the for the moment the use the bath at the moment [usr] no no whether you use it or not it's been going for a day or two but it's really leaking apart now filling up a small pocket [sys] ok sure ok do you have a home care contract with us [usr] no no [sys] ok and are you the property owner or turn to the property we've got two options we've got option one where we can get get a home contract set up and get this checked for you which is £79 for this initial repair and it works out to be approximately £12 a month for home care contract we'll be able to come out to you and get that repaired for you or we can do one off charge repair for you ok which is anything from £89 up to £399 depending how long it takes [usr] but but regardless i have to pay for the additional initial repair don't i [sys] you do yes [usr] let's just go for the initial repair first and then i'll sort it [sys] the one of the one of contract or the one of one of one of charge sorry [usr] what's the difference is it what what would i pay different [sys] you got the contract the contract option covers you for this repair now and covers you for 12 months er or we can just come out to you as just a one off [usr] but in terms of cash money what's the difference to me [sys] you got the contract option is £79 for the initial repair and it's approximately £12 a month for this for this repair or which is a one off chargeable repair which is anything from £79 up to £399 depending how long it takes [usr] ok no i for now i'll just go for a one off repair just to get it going and then i'll think about [sys] and [usr] it we did [sys] of [usr] it in our old house it was really good really good peace of [sys] ok [usr] but no that's fine [sys] and just a one off a pound just gonna get your postcode i can have a look at the availability in the area [usr] w [sys] postcode [usr] 13 [sys] please [usr] w [sys] one [usr] 13 [sys] second [usr] 8 du [sys] ew 13 [usr] eight du delta uniform [sys] and the house number please [usr] 43 [sys] ok we don't have any availability until next week sir [usr] that might be a bit too er too far in the future but that's ok i'll try somewhere else and [sys] it's not it's not been updated just yet but if i can take your phone number i can give you a ring back after eight o'clock [usr] ok 07 [sys] see if there's any the number you dialed from now is it [usr] the number i dialed now [sys] i've got that number now for you and if there's anything else we can do for you we'll give you a ring back sir [usr] ok thank you very much see you bye [sys] ok [usr] bye [sys] thank you bye bye | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] is this school next [sys] we record calls for quality and training purposes [usr] ok [sys] good morning you're through to [pii] speaking how can i help [usr] hi i'm calling from the mons burry exchange hotel we've got some work booked with you for friday to unblock a drain and descale but i need someone to come out as soon as possible because it's flooding the hotel now [sys] what you'd need to do is speak with our local office and they'll check if they can get one of the engineers out as soon as what's your postcode please [usr] [pii] [pii] [sys] yep thank you what i'll do is i'll pass you their number if you give them a call they'll get that sorted for you it's [pii] [usr] sorry bear with me [sys] yep [usr] [pii] [sys] [pii] [usr] ok perfect thank you very much [sys] you're welcome take care [usr] thank you you too | 3General Customer Service
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[sys] hello [pii] [usr] hi there good morning it's [pii] from capital flight solutions i'll after [pii] please if he's in [sys] he's not in at the moment he should be in around about two this afternoon [usr] ohh lovely i'll try him again [sys] all [usr] later [sys] right [usr] then thank [sys] ok [usr] you cheers [sys] thanks [usr] bye [sys] bye bye [usr] bye bye | 3General Customer Service
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[sys] thank you for calling dina road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service press three for accounts press four for good afternoon [usr] hello i was phoning up to see if i could get someone to come out and take a look at our drains [sys] whereabouts of the property please [usr] [pii] special sorry it is on the [pii] [pii] [sys] i don't know what it is [usr] you did [sys] kfc [usr] yes it is exactly opposite kfc i'm not [sys] drive [usr] i'm not [sys] past [usr] you [sys] it [usr] drive past it there [sys] i try i try well not that street but we're at a i think there must be a wee children's play nursery facing it is there a wee private [usr] 00 it's [sys] nursery or something [usr] it's on it's on the same side it's a few doors down it's there is one a few doors down [sys] no worries [pii] is greenwood infant school do you call it [usr] right no no sorry you're talking about the primary school no we are greenwood specialist dental clinic sorry [sys] sorry [usr] we're in the same area do where [pii] cycles and caper's pizzas is it's just opposite them [sys] ok give me two seconds pardon me it's just how we look yes you're directly facing the plant space [usr] that's [sys] in the [usr] that's [sys] in take place [usr] it that's [sys] are you [usr] it exactly [sys] no [usr] yes [sys] worries what is the issue you're having please [usr] the downstairs the the the public toilet we've had staff on upstairs but the toilet that that everyone else uses is about not all the time but about four times now the water just rises keeps rising up and then we've had to put a bucket of water down to flush it all away thing there's [sys] ok [usr] something there's something not right [sys] no worries i take it from an aerial view here you can park around the back we get a van around the back [usr] or you can park right out the front do you do you want to park [sys] or [usr] out the back [sys] you can park it [usr] there's [sys] preferably [usr] a car [sys] at the back but if it can't then it would be out the front and then pull the hose around the side [usr] no you can park around the back it's it's fine [sys] pardon me is there man holds on the property [usr] i don't know the answer to that question [sys] right we would need access to manholes to try and clear things or we can plunge the toilet but i don't the guys just gonna plunge in the toilet because it's whilst it's very effective and in some cases it requires only plunging it takes 10 minutes and then away again and it's not very nice to do i'd them to check the drains as well [usr] ok do you want me to [sys] the [usr] phone [sys] nearest [usr] you back and [sys] if [usr] tell you if [sys] if [usr] there's [sys] you [usr] manhole [sys] can if you can check if there's any man holes there please if you don't mind [usr] ok [sys] and any inside [usr] ok [sys] if there is inside you need two people that's why that question is relevant [usr] i i don't think there's any inside [sys] that's good [usr] but i'll [sys] excellent [usr] i'll i'll have a quick run around and then i just phone [sys] i can [usr] you back [sys] i can see a man hold on on on google earth here i think give me one second see how close google earth drove into your car park [usr] ohh really [sys] i think i think they might have did it let me see where am i here two cent [usr] i think there probably [sys] what [usr] is a manhole i feel i've walked over a manhole but i just can't picture it [sys] no they didn't drive into your driver your the the it says they did but when you click on it it takes you it takes you somewhere else it looks there's a man who see as soon as you at the corner of the building where the we laneway is up to the back it looks there's at least one there [usr] there is [sys] and then it looks [usr] i remember it now there's one [sys] and [usr] the corner [sys] then is there one up at the other corner just on [usr] maybe [sys] the driveway [usr] i can't see that one but i think there's definitely one on [sys] right [usr] the front corner [sys] if you want it done tonight it would be done out of ours and it would be more expensive if it can wait till tomorrow afternoon you can get it done tomorrow afternoon and [usr] i can [sys] it's [usr] wait [sys] it's [usr] i can [sys] obviously [usr] wait [sys] less expensive [usr] i can wait till tomorrow afternoon [sys] no worries i'll give you the price and if you want to book it on we can book it on it does [usr] ok [sys] need to be prepaid [usr] ok [sys] for up to an hour on site in the [pii] area it's 145 plus vat [usr] right that's fine [sys] nine times out of time we complete the hour could you give me the postcode please [usr] [pii] [sys] the property number [usr] [pii] [sys] and what name do you want on the account please [usr] [pii] [sys] with [usr] see [sys] a y or an a or a [usr] just [sys] yy [usr] aaa ne [sys] [pii] [usr] and then it's [pii] er [sys] no problem have your mobile number or i'll just put this landline down [usr] i'll give you my mobile it's [pii] [pii] [pii] [sys] no worries and [usr] and i don't know i don't know if it's connected sorry just one of girls [sys] go ahead [usr] then had [sys] go [usr] said [sys] ahead [usr] that said this morning that they'd noticed two of the upstairs sinks when the surgeries just smelled a bit funny they [sys] right [usr] don't [sys] ok [usr] normally i don't know if that's anything to do with it or [sys] no [usr] if [sys] i write [usr] we're [sys] that down [usr] worried [sys] as [usr] about [sys] well [usr] it [sys] though if if those sinks run internally you do need the two men to check them does the toilets obviously there's no toilets in the in the in the surgery room but is is [usr] no [sys] the toilets ok upstairs if there is any [usr] -huh -huh it has [sys] right [usr] it's been [sys] ok [usr] fine [sys] i'll get him to have a look at them anyway while he's there is that all right what's [usr] that'd be [sys] your [usr] great [sys] email address the receipt to go to please [pii] [usr] the email address is [pii] [pii] and then [pii] [sys] no worries i'm just going to the work to the engineer here and can drive up the right hand side to the back downstairs toilet slow no intern holes he outside home and smell in two upstairs rooms sinks [usr] that was just today i haven't even noticed it [sys] no worries what card is it you want to pay with please [pii] [usr] a mastercard [sys] is it credit or debit please [usr] it is debit and can you give me two seconds [sys] go for [usr] because [sys] it [usr] it's downstairs i'll just run and get [sys] go [usr] it [sys] ahead [usr] done hello [sys] hello [usr] hi sorry i'm back [sys] right [usr] yes it's it's mastercard and it is a debit [sys] no [usr] yes [sys] worries how's the name appear on the card please [usr] [pii] c ip [pii] er [sys] can i have your long card number please [usr] [pii] [pii] [pii] [pii] [sys] and the expiry date please [usr] [pii] [sys] and the last three digits please [usr] [pii] [sys] [pii] [pii] perfect the engineer will be with you tomorrow afternoon ok [usr] ok and do any time [sys] it'll [usr] or [sys] be roughly between probably it'll be roughly between it could be it could be as early as 11 even maybe half 10 11 till about two [usr] ok [sys] is [usr] that's [sys] that [usr] fine [sys] all right [usr] and do that's perfect do do it's ok that we're still working away in here and everything isn't it [sys] you can work away if you need them to go up to the sis the patient with their mouth open getting their work done may not may not want that or [usr] no [sys] you may not want that [usr] no [sys] but [usr] we'll [sys] sure you [usr] we'll [sys] can work around that [usr] we'll we'll [sys] whatever you want [usr] play that one [sys] all [usr] by [sys] right [usr] ear that's [sys] cheers [usr] grand [sys] see [usr] thank [sys] you [usr] you [sys] later [usr] very [sys] bye bye [usr] ok [sys] bye bye bye [usr] bye bye | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] is this school next [sys] we record calls for quality and training purposes [usr] ok [sys] good morning you're through to [pii] speaking how can i help [usr] hi i'm calling from the mons burry exchange hotel we've got some work booked with you for friday to unblock a drain and descale but i need someone to come out as soon as possible because it's flooding the hotel now [sys] what you'd need to do is speak with our local office and they'll check if they can get one of the engineers out as soon as what's your postcode please [usr] [pii] [pii] [sys] yep thank you what i'll do is i'll pass you their number if you give them a call they'll get that sorted for you it's [pii] [usr] sorry bear with me [sys] yep [usr] [pii] [sys] [pii] [usr] ok perfect thank you very much [sys] you're welcome take care [usr] thank you you too | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one [usr] excellent [sys] if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details [usr] you're just in [sys] alternatively [usr] front [sys] please hold and your call will be transferred [usr] you [sys] to a customer service advisor [usr] yes [sys] we record calls for quality and training purposes afternoon you're through to speaking to how can i help [usr] hello there how much they charge me to come out and unblock er waste dr [sys] residential property [usr] yes right [sys] i'm assuming you don't have a contract for british gas for plumbing and drains or anything [usr] no i don't sorry [sys] no it's all right if it is just a blockage then you'd be looking at 1 70 including that to do it but [usr] ok [sys] there's no [usr] let's see [sys] but what we do there's no call out charge an engineer would go out and have a look at it and before they do any chargeable work it would confirm a fixed price and you can say yes or no from there [usr] i'll try i don't try nothing unless [sys] they have to do [usr] unless [sys] the work [usr] the [sys] they they will come [usr] unless [sys] out have a look at it tell you what it is give you a fixed price if it's just blocked it'll be 1 70 if there's something else going on they'll obviously let once you've got that you can say yes [usr] ok [sys] or no if you say yes it's cash or card if it's a no there's no charge [usr] ok no i'll have to [sys] no [usr] leave it mate [sys] worries mate [usr] i i i'm not working you see i can't [sys] no [usr] afford [sys] i [usr] cheers [sys] get [usr] thank [sys] it mate right [usr] you [sys] no worries mate take care bye bye now bye [usr] right [sys] bye bye bye [usr] right | 3General Customer Service
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[sys] thank you for codino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to customer service advisor we record calls for quality and training purposes through to house speaking how can i help [usr] hello there just wondering if i can get a quote on the drain cleaning and jetting service please by property [sys] ok when you say is there a blockage there or [usr] i've got i've got it's a shared down rainwater down pipe into a a drain in the middle of the two properties it it's it's backing up i've managed to clear a certain amount of the backlog the water now drains but it's not it it's still draining very slowly [sys] right [usr] i think the the equipment i was using isn't powerful enough or whatever to shift whatever it is [sys] is the is the stranger or is that just [usr] be between myself and and and a neighbor [sys] all right [usr] that's why i'm i'm i'm getting some quotes cos i've got to go and speak to her before we can go ahead with any anything [sys] it would be the water [usr] at any work if that makes sense [sys] sorry it would be the waterboard then that you'd need to speak to if you're on shared trains [usr] okey dokey [sys] if you speak to them cos mainly for one of them reasons is the fact that it's shared and it may not be your responsibility [usr] ok [sys] we always refer you to the share for share drains to the water board [usr] to the waterboard thank you very much thanks that that's lovely [sys] take [usr] thank [sys] care [usr] you [sys] bye [usr] take care thanks bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 13 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit [usr] [pii] [pii] [pii] [pii] right there you go something that ok [sys] it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date [usr] it's [pii] [pii] does it help i did [sys] did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit [usr] and they're back together [sys] freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes [usr] i bet they do a christmas thing when we get back here though [sys] want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thank you for calling speaking how may i assist you [usr] sorry [sys] you are speaking to from home care services how can i assist you you [usr] i'm [sys] want [usr] absolutely furious i've been waiting [sys] if you've [usr] for somebody [sys] been [usr] to come out [sys] waiting [usr] between [sys] for [usr] eight and [sys] somebody [usr] six [sys] coming [usr] and i've [sys] up [usr] not had anybody come out hello hello | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi there you've reached how can i help you [usr] hi there i had some work done or some drs checked out a few weeks ago it might have been just over a month ago but i got a handwritten copy of the inspection with the invoice but i was just wondering if i could have an electronic copy if it's still possible [sys] right ok was it let's let's bring up the details what is the post code [usr] [pii] [pii] [sys] and what's your name [usr] [pii] [sys] sorry did you say the four the first line of address [usr] [pii] [sys] and you wanted an invoice [usr] just the electronic copy of the inspection notes if [sys] from [usr] it if [sys] the [usr] not [sys] engineer when he came out [usr] he did a handwritten one but he said to call the office for an electronic copy [sys] ok that's fine can we take an email address [usr] of course [sys] then i can one moment all right what's your email address [usr] [pii] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] ok that's fine leave that with me and [usr] brilliant [sys] you just want a copy of the outlook as an i mean an outlook of the inspection is that right [usr] yes please [sys] ok i'll get this across to you then ok [usr] brilliant [sys] it's [pii] [usr] thank you [sys] i'm just i just want to double double check your email there [pii] [usr] that's [pii] [sys] [pii] ok that's [usr] brilliant [sys] fine then thank you [usr] thank you very much bye now [sys] bye [usr] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively [usr] what [sys] please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to gas [pii] speaking how can i help [usr] i wonder if you could i thought i'd booked in engineering on british gas and it's supposed to be coming tomorrow but i mean i'm looking through the appointment i can't find it but i want to cancel the appointment anyway [sys] was it through british gas did you say do you have a home care policy let me put you through then because you've come through to the chargeable job line [usr] right [sys] just [usr] ok [sys] bear with me good morning you're speaking to [pii] how can i help [usr] hi i i've tried to book an appointment for an engineer to come out tomorrow but i've got no confirmation of the appointment at all [sys] what's [usr] and [sys] your post [usr] i wanted [sys] code [usr] to just cancel it anyway cos my kids got covid it's w a seven [sys] dear [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] and the house number [usr] [pii] [sys] she won i know i was just reading about that new variant that's gripping [pii] [usr] sorry pardon [sys] i said [usr] what is [sys] i was just read i was just reading about that new variant that new covid variant [usr] i know [sys] that's gripping [usr] i know [sys] [pii] [usr] i think that's what [sys] right [usr] it is [sys] well [usr] she's got it from college [sys] 00 [usr] i don't want anyone coming out of the house [sys] well was it a boiler [usr] it [sys] job [usr] was supposed [sys] or a plumbing [usr] to be [sys] job [usr] for an engineer for a plumbing but when [sys] planning [usr] i'm looking back i can't even find the confirmation [sys] no [usr] no ohh [sys] there's [usr] i mustn't [sys] nothing [usr] have booked it properly then that's fine i just thought i just didn't want anyone coming out and not being able to come and do anything ohh right [sys] no [usr] ohh [sys] it it doesn't look as though it it's gone on the system [usr] on the system [sys] i'll [usr] anyway [sys] just [usr] that's [sys] double [usr] fine [sys] check on the i just double checked in [usr] i [sys] case [usr] tried [sys] you [usr] to [sys] booked [usr] do [sys] it [usr] online [sys] in [usr] you see i might have just pressed the time and not booked it properly [sys] no it's [usr] no [sys] not booked [usr] brilliant ok then thank [sys] all [usr] you [sys] right [usr] ok [sys] ok [usr] bye [sys] bye bye bye | 3General Customer Service
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[sys] thank you for calling down the road press one for drains or two for accounts good morning road [usr] hi morning my son lives in [pii] and [sys] what older one not the older [usr] it's [sys] one [usr] got a gully that's got a lot of soil in the bottom and it's it's overflowing in a gully [sys] right ok [usr] is that something you could er do [sys] it it might it might want digging out as opposed to jetting if it's got soil in it they can have a look at it but but you're gonna be looking at next week before i can get anybody out we are [usr] the [sys] just busy at the moment we're just we've had three or four engineers not turning either we've no chance at all [usr] the i think [sys] you [pii] sorry go on [usr] iii i think they won't be able to work well next week because whenever she uses the washer she all over the er it's all over the footpath it's out i'll have to er i'll have to leave it ok [sys] ok all right sorry about that [usr] ok thank you bye [sys] thank you bye [usr] right | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes how did i know who was [pii] how now [usr] hello i've been trying to book a repair online but it keeps just doing that where it keeps whirling round i've tried it twice now [sys] right ok let's have a see if we can get it sorted for you is it for plumbing or is it for drains that you're trying to book what's happening [usr] it's to do with the leak in a kitchen that we think is coming from a pipe on the external wall [sys] right ok no problem and do you have british gas cover for your plumbing or is it something you just need to pay for [usr] just something [sys] ok no [usr] we need to pay for at the moment but we might [sys] ok [usr] think of doing that [sys] ok no problem that's fine it's only to make sure we go through the right system and everything well that's fine what's your postcode there [usr] it's for my mum and it's [pii] [sys] ok that's absolutely fine probably work any issues addresses all right one moment then we'll get this sorted for you will she be paying or are you gonna pay on her behalf and do everything or or are you just trying to set up for [usr] no i i can [sys] a [usr] pay if we need to pay now when i was doing it online it didn't ask for a payment [sys] no there's there's nothing to be paid yet it's only just as to whose name to put on things and such that [usr] right [sys] for it no it's fine there's nothing to pay till it till things are done now [usr] ok [sys] don't need payment or anything of you now it was only just to to double check is it best going under your name or under her name [usr] let's do [sys] can [usr] it [sys] we [usr] her [sys] do [usr] name [sys] that then [usr] but we've got [sys] ok [usr] a joint account anyway we can sort it out [sys] ok no worries give me a second let me get in this other screen here now i've checked everything in that one that shouldn't be any issues causing it to not allow it to book but anyway i will raise that it's not allowing you online anyway sorry if i could just take the last bit of the postcode again what was the last section [usr] it's [pii] [sys] right no problem and what's the first line of her address [usr] it's it is [pii] but it sometimes comes up as the wharf [sys] right let's have a look then the royal mail database it tries to match has has the wharf let's it in and that and i'll put a note in in a minute in the other screen here and she owns her own property does she she doesn't rent or anything is [usr] no [sys] no worries [usr] no [sys] that's fine let me go put that in there what names to go on on there for the billing and what's her name [usr] it's [pii] it's [pii] [sys] yep [usr] and [pii] is [pii] [sys] [pii] that's absolutely fine no problem let me just save those details into that ok and you said he's a pipe that's on the outside wall is it you said [usr] we think i mean we have had other people have a look at it roof we've checked the roof the roof seems fine it's the only other thing we can think of [sys] right okey dokes and you say the water's coming into the kitchen was it did you say [usr] it's er the kitchen ceiling and it's obviously when it's the worst when we have all this rain [sys] ok doke right that just that they know where to start and what may be the issue one second let me put this into here let me try that and in terms of the best contact number would that be yourself or her or what who's best to speak [usr] i put [sys] to [usr] her home number when i was trying it online that's [sys] ok [usr] [pii] [pii] [sys] do [usr] but i think [sys] have [usr] mobile you'd be best to have mine [sys] by all means no problem i was gonna say you are are you ringing from yours at the minute [usr] yes i am yes [sys] i'll i'll save you having to read it all out then i've got [pii] does that sound familiar [usr] that's great thank [sys] fantastic [usr] you [sys] well yep into that i'll just save that a little bit then that in as well should be everything we need in that screen no let me have a look about webbing some availability for it right the first availability the local team i've got [pii] would be monday now and [usr] yes [sys] they've got [usr] that's fine [sys] they've got either an all day appointment which is between eight and six it could be any time during the day or they can narrow it to an afternoon appointment if it's easier that's between 12 and six [usr] i'll go [sys] thanks [usr] with the afternoon [sys] afternoon [usr] please [sys] it makes it a bit easier to schedule things around isn't it right let me pop that into there for you we'll just save that one there we go in there i say between eight and 64 sorry 12 and six what we'll do though is we'll give you a ring before we arrive or [usr] ok [sys] is it best to ring you or to ring your mum on the landline [usr] ring me [sys] before we [usr] ring [sys] arrive [usr] me and [sys] you [usr] then i can [sys] ok [usr] that's [sys] no [usr] that's [sys] problem [usr] fine [sys] at all as i say it doesn't matter it's just i want to make life as easy as possible for you and your mum but no that's [usr] i think [sys] fine [usr] it's to do with the hearing if what i mean [sys] that sounds fine but now that's perfect right into that i'll just put a note in there just saying to ring yourself before we arrive put that in right i'll do it that way around you'll get a notification for the booking as well perfect what just take that one out of work what will happen is i'll pop this over to the local team now [usr] ok [sys] for it as i say they'll dispatch the engineer on monday afternoon he'll give you a call 20 minutes half an hour before and what we'll do is obviously we'll have a look at it for you do it as a as a non obligate no obligation quote for it and then if we need to if we need to do it we'll try and get it sorted there and then for you we've got everything we need for it if not obviously [usr] ok [sys] we can arrange return or whatever but nothing to pay till it's fixed till it's all fixed and sorted for you and what have you nothing to pay until the end of the visit or whatever for you with the engineer payment when it's due if it's due it can it can be card or cash whichever works best for you [usr] ok [sys] and your mom that's absolutely fine pop this through a couple of minutes you'll get a text through just with the reference number for the booking and the local team's number shouldn't really need it for anything it's just your confirmation it's gone across to them but if anything crops up you need to change it or you can call either their number that's on the local on the email the local number sorry [usr] hm [sys] on the text message i should say or you can ring us here on the [pii] number that i presume you wrong to [usr] ok [sys] get through to us and we can change it from here now do is there do you have a contact email at all for just for billing purposes or anything [usr] i'll give you mine for it's [pii] [sys] yep [usr] [pii] [sys] yep [usr] [pii] [sys] no problem at all i say it's just for billing purposes or if there's anything [usr] ok [sys] to show anything later if we need to send you pictures for insurance companies or anything not that hopefully it'll get anywhere near that but [usr] no [sys] but [usr] ok [sys] no as i say [usr] that's great [sys] just say it isn't used for marketing or anything it's purely just to do with the visit but now i'll pop that through for them as well but let's say [usr] thank [sys] see you monday we'll have a look at getting [usr] thank [sys] it sorted [usr] you [sys] all right [usr] thanks ever [sys] 11 [usr] much [sys] other thing [usr] thank [sys] well the other other than other than your mum's hearing is there any other medical issues or mobility issues or anything you'd the engineer to know before they arrive [usr] no the only other thing is she has got gates on the property [sys] right [usr] they they'll [sys] ok [usr] just need to use the buzz there there's a stand [sys] right ok [usr] with a buzzer on and she'll let them in but i'll try [sys] hm [usr] and be around [sys] ok [usr] there as well it'll be fine [sys] there we go i'll pop that into the special instructions that they have for the engineers that shows up first when they go into every for them but [usr] ok [sys] all sorted [usr] all [sys] that's [usr] right [sys] all gone over for them cheers we'll see [usr] thank [sys] you monday [usr] you very much [sys] thank [usr] take [sys] you [usr] care [sys] and [usr] thank [sys] you [usr] you bye bye [sys] bye bye [usr] right | 3General Customer Service
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[usr] hello [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] and you got the one [sys] we record calls for quality [usr] i [sys] and [usr] put [sys] training [usr] my spring [sys] purposes [usr] on i need to pay [sys] good afternoon you're through to [pii] here at daniel how can i help [usr] hi we seem to have a flat drain in the garden and it's not letting the sun go down [sys] ok do you have any form of british gas home care cover with us or is it a one off booking [usr] it's a one off booking [sys] ok let's have a look is it just affecting the the sink at the moment it's not affecting anything else [usr] the whole the whole drain outside is over over the whole drain outside is over flowing and the kitchen sink is it it's not going down at all [sys] ok and is it just water or is it anything found toilet waste [usr] totally he was what about it it is it looks just water but i did put my hand in and pull out a few a few knots nice that [sys] right ok let's have a look if it is a a one off booking prices start at £224 and that includes v ad to have anything unblocked with it being a sunday [usr] right [sys] if it is more complicated or requires any specialist equipment that price could be recoup fee for them they do come out and assess everything first only if you're happy will we proceed if not you're under no obligation of course [usr] no sorry we've got a a lot cheaper quote already thank you [sys] ok no that's not a problem at all no but thanks for your call and [usr] no [sys] have a great [usr] worries [sys] day [usr] thank you anyway thanks bye [sys] bye now | 3General Customer Service
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning this is speaking to how can i help [usr] hi hi there can you tell me do you do have leak detection [sys] we can certainly arrange protection [usr] sorry [sys] we certainly can [usr] ohh right what [sys] we certainly can arrange [usr] what [sys] it [usr] things do you do what what do you use to find it [sys] what's your post code [usr] i'm only asking because i do have a policy with british gas and the guy's coming out to assess it this morning i just wanted to know from you cos obviously it would be that would come what what technologies [sys] it it would [usr] do you use [sys] it would be i mean i can get i can get you through to someone who can answer that i can't answer it myself [usr] that [sys] to be [usr] would [sys] honest [usr] be great [sys] i only book [usr] yes [sys] the [usr] please [sys] appointment but what what's your postcode i'll get you through to the local dior plumbing office who'll be able to [usr] alright [sys] answer that [usr] then [sys] definitively [usr] it's [pii] [sys] right that's fine hold the line i'll get you through to the leads plumbing office won't be a minute [usr] you [sys] this good morning [pii] woman [usr] hi there i just wanted to ask please what what do you use when you're coming to do a leak detection in a property [sys] er we use er we've got a thermal camera and we've got an acoustic camera [usr] you don't do the guests and everything that do you not [sys] we don't do the gas no [usr] right it's just the thermal and the acoustics when you do the thermals what what does that mean [sys] right have you what have you got a lake on [usr] we don't know but what yorkshire water says they've got a leak we just gotta try and find it but we've got we've got no clues at at all that's why we need a leak [sys] did [usr] detection [sys] they say the leaks internal or external external [usr] no i think it's internal [sys] i mean [usr] it's [sys] right [usr] going on [sys] if [usr] long [sys] it's internal er the thermal camera it it shows water displacement if it's on if it's on the coal and it's in concrete it'll show a displacement of really dark deep blue obviously [usr] right [sys] if it's on the hot the opposite but if it's wooden floors then it doesn't really pick the the the water up now cos it's obviously there's a void there then that goes to the acoustic which picks up on sound if you've got aaa leaking proper it should pick up the frequencies as if it's louder wet in that area the gas in out that that is quite good i don't know how good it is on internal but external but we've we've never taken they're doing the gas side on [usr] right ok and that and that's the you found things then quite easily that way or no [sys] er we we get we do we've got a search and a pair books and every single there and the lads we we we always get it resolved [usr] right [sys] we've just [usr] ok [sys] we've just [usr] then [sys] got a dedicated team for it [usr] lovely alrighty thank you [sys] right all right thank [usr] bye [sys] you cheers [usr] bye [sys] bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help speaking how can i help [usr] hi there i'm i'm must do a drainage survey mate and it's to prove an insurance job it's only it's only one it's only one run that i need surveying [sys] drain [usr] sorry [sys] survey cct is it for commercial or domestic property [usr] domestic [sys] ok i think the best thing to do is to speak to the local office because they can advise you how much would cost because it's not [usr] i thought [sys] a standard job [usr] i thought i was speaking to the local office [sys] no you called the head office what's the postcode where the site is [usr] it's [pii] i've come through to head office once already and been given er the wrong area office who then gave me different numbers i found a [pii] number and it's the head office [sys] ok i'll pass you over the number deal with this post code whenever you're ready [usr] i'm [sys] [pii] [usr] ready [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] can you just just i know which office is this you put me through to [sys] it's in your local area in your post code in a local office [usr] ok no worries it's just that i've dialed three or four different numbers it keeps taking me through to a gloucester number who keep telling me they don't do my area that's what the reason [sys] no [usr] i was asking [sys] this one [usr] which [sys] this [usr] office [sys] one is [usr] this [sys] in your [usr] was [sys] post code this number [usr] alright [sys] thanks [usr] thanks [sys] a lot bye [usr] mate [sys] bye [usr] cheers bye | 3General Customer Service
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[sys] thank you for calling [pii] please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option good afternoon [pii] speaking [usr] hello [pii] it's [pii] in i was expecting a call back from you about when your chats are likely [sys] bear [usr] to appear [sys] with me a second please [usr] sure [sys] when problems with your pipes arise you can count on dino rod to fix them our team is on hand 24 hours a day 365 days a year providing top quality repairs in a timely manner hello hi sorry to keep you i was just double checking with [pii] [usr] hi [sys] and he's just finalizing a few things it would be thursday or friday of this week we're looking at thursday we'll get that finalized but we will confirm tomorrow with you thursday or friday [usr] just [sys] ok [usr] just send me a an s ms [sys] no problem [usr] or an email [sys] once once we get [usr] if [sys] that [usr] you [sys] confirmed [usr] want to [sys] but it will be one of those days this week [usr] that that as i said last week to you [sys] fantastic [usr] or friday [sys] and [usr] i'm [sys] you were [usr] free [sys] g 71 [usr] all day each [sys] weren't you [usr] day [sys] g 71 postcode that's great ok -huh [usr] that's right the the reason i'm i [sys] no [usr] i was [sys] that [usr] phoning [sys] that's [usr] was [sys] fine [usr] i'm not [sys] -huh [usr] to be available tomorrow [sys] no that's fine thursday or friday [usr] i was you [sys] no [usr] were gonna [sys] that's [usr] say there's gonna be there at lunchtime [sys] not [usr] tomorrow [sys] good no well thursday or friday [usr] when [sys] but [usr] i'll [sys] i'll certainly [usr] be away [sys] give you a wee call just to confirm that date [usr] bye [sys] for you ok thank you thanks bye bye [usr] many [sys] bye [usr] thanks bye for now | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] good morning we're a school in [pii] we have a problem we've got three in the reception macerator toilets no one seems to be blocked it's not blocked in the actual toilet but it's definitely blocked or something's wrong with it is that the thing you come out to or not [sys] what's the post code [usr] co 10 five nt [sys] it's not the actual toilet [usr] well we don't think it is at all it seems to be ok but i haven't looked myself but they they seem to think there's a problem with the there could be a problem with the macerator i don't know because i don't really understand them but [sys] ok and it's a commercial property [usr] it's a school i presume you'd class that as a commercial yes [sys] right ok and it'll be an invoice will [usr] yes [sys] it [usr] please [sys] no worries that's [usr] right [sys] fine let me just pop you through to the local office if you inform them they'll be able to assign an engineer to yourself is that ok [usr] will we get a quote or anything or or they [sys] they [usr] have [sys] can [usr] to come [sys] provide [usr] and [sys] you with that if you inquire [usr] well [sys] it with the local office they should be able to provide that with you over the phone [usr] lovely thank you [sys] no worries bear with [usr] thank [sys] me please [usr] you very much for your help [sys] you're welcome good morning how can i help [usr] good morning i've just spoke to your head office i think we it's a ford primary school here we have a problem with a master toilets we've got three in the line in our nurse in our reception class i'm i'm not sure it's it's not blocked in the actual toilet but that it's obviously blocked or clogged up somewhere is that you [sys] ok [usr] know could that could you possibly give me a a rough estimate of cost to have it looked at or or [sys] ok [usr] would somebody have to come and look first [sys] bear with me just a moment [usr] thank [sys] and what school [usr] you [sys] was it sorry [usr] box sword boxford [sys] school what was the postcode sorry [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] all right no worries right bear with me just one moment [usr] thank you [sys] lines are currently busy for a short while and your call will be answered i've just asked some questions it might be best if you get the macerator checked [usr] right how how do i go you don't do that thing [sys] if you if you check the master first to see if that is working then we can then try and clear the blockage without [usr] ok [sys] without [usr] without knowing [sys] yes [usr] but you don't do macerator checks is that what you're saying i'd [sys] we [usr] to [sys] don't [usr] get that [sys] do [usr] check ok [sys] you would need to get another company out to try and see if they can sort out the for you [usr] ok [sys] or do the [usr] all [sys] checks [usr] right [sys] with you [usr] lovely ok thank you for your help i'll i'll probably come back to you but i'll get that sorted first all right [sys] all right lovely thank you [usr] lovely thank you bye bye [sys] bye | 3General Customer Service
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[sys] hello you've reached how can i help [usr] hi there it's missus [pii] here from road we just had a couple of chaps here to clear our drain which is great [sys] but [usr] thank you very much i just wondering whether you could in send me an invoice cos er that he wasn't able to do that [sys] ok [usr] from his phone just to show payment and for the guarantee as well [sys] that's fine [usr] would [sys] what's [usr] that be [sys] your [usr] ok [sys] post code [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] and that's [pii] [usr] yes [sys] that's [usr] my [sys] fine [usr] husband's [sys] i'll get [usr] just [sys] that sent out for you tomorrow and bear [usr] you [sys] me a second [usr] you got my email address [sys] no i do not think what is your email address [usr] ok it's [pii] [pii] [pii] [pii] [sys] [pii] [usr] [pii] [sys] perfect i'll get that sent out to you [usr] lovely thank you very much [sys] thank [usr] thank [sys] you [usr] you [sys] bye [usr] thanks [sys] bye [usr] bye bye bye | 3General Customer Service
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[sys] to speak with someone about an existing job press one or for an whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever yes [usr] hi there is that [pii] [sys] hi [usr] hi [sys] then not too [usr] [pii] [sys] bad yourself [usr] it's [pii] [sys] thanks [usr] from [pii] how are you going good good thanks good hey you just trying to touch base just about what's going on with my my there there was an attempt to fix the bath tub or the slow drain and guys got out there a couple of days ago and they said they needed to do to do work they needed some carpentry work done and they couldn't do anything at the time i just i just haven't been made very clear to me what is required and it's [sys] i [usr] obviously [sys] can imagine [usr] hard [sys] i can imagine [usr] for me to [sys] what [usr] coordinate [sys] he's put on the job [usr] from [sys] not [usr] [pii] [sys] bath [usr] not [sys] all [usr] seen [sys] tied [usr] it yet [sys] in you at the property to the pipe because it's all tied in [usr] but see but see that's not correct there there's two tiles that have been removed that that that you can you can get access to and we we haven't reed the the tiles were popped off by a previous plumber and they they just need [sys] ohh right [usr] to be [sys] the tiles had already been [usr] removed [sys] removed it just a case of taking them off it's not they're not they're not tiled in [usr] well what no that's exactly right it it just they just need to be popped off around i've got photos of them where where where to pop them off and the guy if i'm being honest the guy wasn't really help he said i can't do any of [sys] i [usr] this [sys] can [usr] demolition [sys] imagine [usr] work [sys] i can [usr] and i'll [sys] imagine [usr] lose my job [sys] could [usr] and all [sys] you [usr] this [sys] send me [usr] stuff [sys] those [usr] and i was [sys] photographs would that be ok and i can add them to the job and we raise it for you [usr] yes ok because is it just a question of him needing to get access to the to the actual the the the drain work he's gone there the tolls have been put back up he hasn't even had a go at remo i and i told him that on the phone and he said no i need a a joiner and a carpenter to come here and and remove almost [sys] no [usr] he was suggesting [sys] no not [usr] the [sys] at [usr] bath [sys] all [usr] needed [sys] what [usr] be taken [sys] i can do [usr] out [sys] i [usr] which [sys] can [usr] doesn't [sys] get [usr] make [sys] this [usr] sense [sys] rebooked [usr] to me [sys] in for you we are quite busy today and tomorrow you're looking at friday i could send something else on friday we've got a job in each tent on friday is the first call i could do it friday morning for you [usr] hm [sys] not [usr] well [sys] a problem [usr] could [sys] at [usr] you [sys] all [usr] you rebook it [sys] not [usr] in please [sys] a problem [usr] that would that would [sys] and [usr] be [sys] if [usr] great [sys] you could [usr] because i i'm desperate to [sys] it will [usr] get this [sys] be [usr] resolved [sys] it'll be somebody else [usr] and [sys] it's [usr] maybe [sys] a different [usr] send [sys] guy [usr] a different [sys] and if you [usr] guy [sys] could send [usr] that [sys] me on those photographs [usr] can [sys] i can attach them to the jobs and the guys can see that when they they all get in the job i'll give you my -huh [usr] well well the the the and and and we we we're we're more than happy [sys] hm [usr] to take the punt of someone having to pop a tile off to i'm not gonna be annoyed that you guys at the end of that i need [sys] right [usr] bass [sys] that's [usr] and [sys] fine [usr] couple [sys] not a problem [usr] of tiles [sys] at all [usr] need to come [sys] if [usr] off [sys] you could give [usr] be [sys] me [usr] it you [sys] an email [usr] know what i mean [sys] address you can send me on those photos if that's alright [usr] excellent [sys] ok [usr] give me one [sys] it's [usr] second [sys] [pii] [usr] can you go ahead with your email address [sys] [pii] which is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] not a problem at all [usr] i'll send [sys] i'll get [usr] the [sys] this [usr] photos [sys] job reboots [usr] of [sys] and for [usr] what [sys] you for friday [usr] what's [sys] morning [usr] happened [sys] mister window [usr] far [sys] and it'll be somebody else attending for you all right no problem and that's that [usr] ex [sys] email just came [usr] excellent [sys] through [usr] i really [sys] as well that [usr] appreciate [sys] email just popped [usr] that for [sys] up there [usr] you because [sys] just now [usr] whoever [sys] i've got the email [usr] that guy was without without talking out of school whoever that guy was he was there and he just didn't want to do the job he said i can't do this and he [sys] yes [usr] just he and then he just dropped [sys] i can [usr] the phone [sys] understand [usr] on me and walked [sys] that it has [usr] out of [sys] it [usr] flat [sys] has [usr] apparently [sys] happened before i [usr] but [sys] i know where you're coming from yes yes yes [usr] who i'm talking about understood alright [sys] not a problem [usr] no thanks [sys] at all i'll [usr] much [sys] do it [usr] if we [sys] for [usr] could [sys] you just [usr] that [sys] now [usr] in for [sys] ok [usr] friday morning that would be lovely [sys] that's great thanks take care now [usr] and [sys] thanks [usr] i'll send [sys] bye [usr] the photo [sys] bye [usr] through now thanks much thanks bye bye right bye bye | 3General Customer Service
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[sys] that's [usr] hi is any managers available [sys] what's it regarding sorry [usr] [pii] [sys] ok what was your name please [usr] [pii] [sys] i take it you're looking for a job is that right what you're best doing to say they're busy at the moment is emailing over can i give you the email address [usr] two seconds [sys] it's [pii] that's [pii] er [pii] and then obviously if you just send him your cv over he'll obviously get in touch with you [usr] ok would you be able to give him my name and number [sys] what was your number [usr] it's [pii] [pii] [pii] [pii] [sys] no trouble at all but i say if you email over your cv and obviously i'll i'll i'll i'll pass it over to him [usr] ok i'm free all day today i've just i've i've just been laid off i i need [sys] i see [usr] i need to go into a job as quick as possible [sys] ok i say get your cv over straight away and i'll pass your details over [usr] lovely thank you [sys] alright then [usr] cheers [sys] bye bye [usr] bye bye bye | 3General Customer Service
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino with one afternoon morning even through to dino you're speaking to [pii] how can i help [usr] morning [pii] it's [pii] here from i'm british gas engineer i've just got a job here couple requested a plumber and they sent us the long [sys] thank you what's the postcode [pii] [usr] it's [pii] [pii] [pii] [sys] [pii] first line of your address [usr] number [pii] [sys] customer's name [usr] miss is [pii] [sys] there is any medical conditions or vulnerabilities on site anything [usr] no [sys] relevant no she doesn't have plumbing and drainage cover what's the job for [usr] it's a ringing noise when the water is running [sys] maybe water hammer she's only got boiler and she's only got boiler cover she's only [usr] hello [sys] got five year warranty a boiler hasn't she [usr] ok it's not [sys] it's not a i mean we could do it but it'll be chargeable [usr] ok i'll have to tell him that [sys] all [usr] ok [sys] right [usr] thanks for that [sys] no worries mate take care no worries [usr] bye [sys] bye bye bye bye | 3General Customer Service
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to how can i help [usr] hello good morning i'm miss [pii] you i had [sys] funny [usr] a job er booked for from you for [sys] how [usr] [pii] er but i have something to say about [sys] hello [usr] the job because it was half done and the other half is still there it wasn't done properly whoever came to do the job hello hello | 3General Customer Service
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[sys] to speak with someone about an existing job press one or for a new inquiry please press two whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 [pii] good afternoon [usr] hello yes what it is i when i was on holiday last week ok one of my properties up in [pii] got some work undertaken by yourselves ok it's [pii] ok [sys] you got a postcode there [usr] god hold on i'll get it for your postcode documents two seconds [sys] got [usr] you go it is [pii] [sys] [pii] yep is that i've got that here for you sir how can i help [usr] yes the tenant organized it when i was on holiday er i was over to [pii] and you kept somebody kept somebody from [sys] we [usr] harrington is [sys] we [usr] that is [sys] are based [usr] that your [sys] in [usr] head [sys] [pii] pan [usr] or something [pii] [sys] just just [usr] kept on kept on phoning me but i couldn't do anything about it when i was on holiday i didn't have my business card i paid i paid it on monday ok because they phoned me first thing on monday i paid it and they said they would send over a receipt [sys] all [usr] i've never received [sys] right i [usr] a [sys] can do [usr] yet [sys] that [usr] the [sys] for you just [usr] invoice [sys] now sir if you give me an email address i'll do it for you right now not a problem [usr] ok [sys] [pii] [usr] it's [pii] [sys] [pii] [usr] [pii] and this is all one [sys] [pii] [usr] [pii] [sys] just [pii] [usr] just [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] i just read that back to you i've got [pii] that's fine if you give me five minutes i'll [usr] that's [sys] do it [usr] it [sys] for you just now i can get that across to [usr] it's [sys] you [usr] she was put i i told her the name the company name is castle investments limited ok and she said she was gonna get the the the the name put into that because she had a different name she's got castle [sys] castle [usr] glen residential [sys] investments [usr] or something but it's [sys] limited [usr] castle [sys] right i'll get that all sorted for [usr] limited [sys] you if you give me five [usr] limited [sys] minutes i'll be [usr] yes [sys] in in box all right sir thanks [usr] thank you [sys] now bye bye [usr] thank you very much thank you bye | 3General Customer Service
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[sys] thank you for calling down the road press one for drains or two for accounts on down the road [usr] hi we've got a job booked for next thursday the 19th there were two aspects two different things i needed looking at i did put it on the job description when i booked it through british gas but i just wanted to make sure it was on there because i know sometimes when when they've been they said it's not clear about the two different jobs [sys] hm right ok what's your [usr] just [sys] post code [usr] just it's hd one five [pii] [sys] they're both blockages are they [usr] they are i mean one one's an outside drain and one's an inside shower drain [sys] right ok they put them both on [usr] right is it the same i i is it both a dinah rod isn't it as in they both the same [sys] it'll [usr] person [sys] be [usr] is [sys] the [usr] it [sys] it'll be the same engineer yes [usr] that's fine then no no worries thank you [sys] ok thanks then thank [usr] ok [sys] you [usr] thanks [sys] bye bye [usr] bye | 3General Customer Service
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[sys] ok on a daily [usr] hello [sys] how you [usr] hello i've just got an answer phone message to say i've got an outstanding invoice with you which i didn't know about [sys] ok [usr] can you can you hear me sorry [sys] i [usr] it's a bit [sys] can [usr] broken [sys] can you [usr] up [sys] hear me [usr] i can now [sys] what's [usr] that's great [sys] your postcode please [usr] well i assume it is this one which is hang on a minute [pii] [pii] [sys] [pii] [usr] no sorry [pii] [pii] [sys] well [usr] [pii] [sys] mister [pii] [usr] that's it [sys] did it say who called you [usr] it was [pii] [sys] was it was there no message left sorry is what i meant [usr] there was a message and i've just rang that number but they said they don't deal with the isle of white that they were gonna send the isle of white branch an email but i thought i was go one better and that and try and call [sys] because i think it might be [pii] that has called you but she works [usr] ok [sys] from home i can ask her to call you back [usr] ok [sys] is that all right [usr] that that that's fine [sys] one minute i'm just get an email already is the contact number the one that comes from [pii] [usr] no it's the number that called me ends in [pii] [sys] and your number sorry [usr] sorry sorry it's a bit broken my number i don't know what did it's [pii] [sys] yes that's great i'll get her to give you a call [usr] yes [sys] back [usr] all right lovely [sys] thank you [usr] ok [sys] bye [usr] perfect all right thank you thanks bye | 3General Customer Service
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[sys] welcome to dino east midlands please note all calls good morning [pii] [usr] hi i've just spoken to [pii] i think it's called [pii] [sys] it it was [usr] he's [sys] yes [usr] just given me a number for dino ramo the plumbing company [sys] yep [usr] and i'm not sure if i got the right one because it doesn't seem to connect could i just confirm it with you [sys] ok sure one second [usr] no [sys] you [usr] worries [sys] got that post it note [pii] it's double 159 did you say the ramo one [usr] ramo [sys] or the mac maid double 159 3867 double zero [usr] no it doesn't seem to connect i don't know if they might just not be open yet or anything that [sys] well it should be because we all the franchises should be open from eight o'clock [usr] ok [sys] are you able to search for plumbing and see if you can maybe [pii] gave me the wrong number it when you dial it then it's not connecting it's not sending you back through to us [usr] no [sys] is it [usr] it just says this number can't [sys] hm [usr] be recognized i i've looked it up and it says that there's there's a number [sys] ok [usr] there's an double 13 sorry double 01 double 32 number that's a base in stafford would that be dino ramo in stafford does that sound no [sys] no [usr] ok [sys] no i've got another one for you try this 101 it might be that [pii] 891642 [usr] 11642 all right i'll give that one a go thank you alright [sys] that's all [usr] cheers [sys] right [usr] then [sys] no [usr] bye [sys] worries if you got any problems come back to us and we'll try and help in another way [usr] worries thank you very much [sys] alright [usr] thanks [sys] thank [usr] bye [sys] you bye | 3General Customer Service
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[sys] thank you for [usr] ok [sys] calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name is [pii] how can i help [usr] hi [pii] you do radio radio radiator flashing don't you [sys] we do do you i think there will be are you do you have a policy with british gas at all that provides cover for plumbing and drains [usr] well i'm not dealing with well i'm sick to death they've let me down now i've had two weeks of no heating they tell me they're gonna flush it on the 18th of october i'm a cancer patient it's disgusting it should not go on and they told me your company was gonna come today the guy called me and he knew nothing about it i'm getting fed up and i think i mean do you do it independently [sys] we can do but if you have the appointment with british gas then it would be done through us anyway it's gonna be the same situation of getting engineers to you we need to correct this booking that you have with british gas let me transfer you through to the british gas team for you [usr] well they're not answering the phones they said they're full up [sys] well they should be if i think there's an option at the end of that message to say that if you hang onto the phone they will speak to you [usr] ok [sys] they are [usr] then you [sys] open [usr] can transfer [sys] today [usr] it [sys] let me transfer you [usr] thank you [sys] you're welcome thank you for calling british gas you're speaking to services how can i assist [usr] yes my official is [pii] i've had no heating for two weeks i was told by british gas that [pii] [sys] in [usr] will be coming today to flush out my radiators they called me just now and said they know nothing [sys] ok [usr] about it i mean i they told me british gas said they can do it on the 18th of october i'm a cancer patient and vulnerable i don't see why i should wait 4.5 weeks when i still might not have any heating [sys] i really do apologize about the waiting period did you say you have to wait four weeks [usr] well i've waited two weeks already [sys] bye [usr] i've had engineers come every day and they still haven't fixed my poly my radiators and they tell me system needs flushing you've gotta wait till the 18th of october that's [sys] if the system [usr] weeks [sys] is flashing [usr] outrageous [sys] then they then you need to get the flashing computer to to get your data back to work [usr] and it but then how how can i get this booked up i don't i can't wait another 2.5 weeks [sys] have you got the codes already love [usr] have i got the what [sys] the quote [usr] that's all i have had they've taken the money out for my annual fee but i've got no service at all [sys] i'm going to put it through to the upgrades team they should get you a reflush to to be done [usr] ok who [sys] ok [usr] am i going to [sys] i'm gonna put you through to the upgrades team [usr] ok thanks kindly [sys] please hold [usr] thank you [sys] evening hours are monday friday 8 a.m. to 6 p.m. please call back during operational hours | 3General Customer Service
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[sys] hello [pii] [usr] hi there good morning it's [pii] from capital flight solutions i'll after [pii] please if he's in [sys] he's not in at the moment he should be in around about two this afternoon [usr] ohh lovely i'll try him again [sys] all [usr] later [sys] right [usr] then thank [sys] ok [usr] you cheers [sys] thanks [usr] bye [sys] bye bye [usr] bye bye | 3General Customer Service
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