text
stringlengths 8
30.6k
| label
class label 11
classes |
|---|---|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to my name is [pii] how can i help today [usr] i was just about to book online while i've been on the phone when your people turn up how how how long does it take them to provide a quotation [sys] it all depends on what's needed i mean the way that we normally do it is we we attend we have a look over the issue that you've got we would then tell you what work is needed and give you the price while we're there we always give you the price when we're on site it doesn't i can't really give you a specific time it depends on what work's needed [usr] ok [sys] but [usr] my question really is the quotation they provide how long is that quotation valid for [sys] good question i don't really know honest answer because what we normally do is we attend and we give you the price and then we say right do you wanna go ahead with this right now and we'll do it there and then for you [usr] sure but what if i say no i don't wanna go ahead cos i wanna get an additional quotation how long is your quote valid for [sys] ok i would i would say usually about 30 days a month probably but [usr] is [sys] i don't [usr] it ok ok ok that that's fine i just wanted to make sure that it was a valid period i can at least shop around [sys] we we're not we're not gonna we're not gonna give you a quotation and and say right you need to go ahead right now or it's not that's not gonna happen we'll give you a time [usr] perfect [sys] to do what you need to do we we [usr] right [sys] massive company are we british gas is part you know we'll we'll give you the quote and then we can leave it with you if needs be [usr] right i've just booked online for today that seemed quite short notice can you confirm that this booking is it's valid i've got a number here [sys] let [usr] a booking [sys] me take your postcode [usr] reference [sys] please if that's ok [usr] [pii] it's delta foxtrot [sys] and what's sorry eight did you say a delta foxtrot [usr] six delta [sys] six [usr] foxtrot [sys] sorry and what's the first line of your address please [usr] that's that's [pii] it's aaa a property we manage [sys] right it's it's been raised it's on the system it's booked in for a pm appointment between one and six [usr] ok perfect fine i'll let the tenants know to expect someone cheers thank [sys] no [usr] you [sys] problem thanks a lot [usr] bye [sys] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press [pii] or if you have an existing home care policy it's three we record calls for quality and training purposes good afternoon thank you for calling services you are through to could i please get your full name [usr] i'm calling on behalf of my husband [pii] [sys] alright can i have your name as well please [usr] my name is [pii] [sys] [pii] thank you ever much can i please have your home your husband's home kit number or the policy number [usr] bear with me a second i'm gonna get the email up i don't have it in front of me because [pii] just sent me an email but i don't have the the details of it on the email [sys] ok ok can you just please provide me with the full address [usr] it's [pii] that's [pii] [sys] [pii] [usr] [pii] do you want me to give you the postcode [sys] yes please [usr] [pii] [sys] is a tango [usr] tango [sys] whiskey [usr] whiskey 18 [sys] huh [usr] three juliet lima [sys] right i'm just quickly going to open up the account for my end right and [usr] ok [sys] once it is done i'll have to confirm a few security questions with you ok [usr] ok i'll try my best because i'm just calling on behalf of my husband [sys] -huh no worries they send me to ok i've managed to locate the account from my end using the property address now i just want you to confirm the telephone number and the account will be your mobile number as well as the date of birth [usr] ok the cell phone number is [pii] [sys] [pii] [usr] [pii] [sys] huh [usr] and my husband's date of birth is 21st of september 1976 [sys] thank you alright and how can i help you today [usr] right [sys] hi [usr] i don't know if you details but our hot water pump in the upstairs loft has been leaking but all the notes should be on there now i spoke to [pii] the engineer today and he said that [sys] exactly [usr] he's collected the pump but he needs to obviously come in and fix it but i just want to know when can he book as soon as possible for [sys] you [usr] him to be booked in to [sys] it [usr] fit the pump and all the electricity's been disconnected [sys] you got it [usr] and all i have no lights upstairs [sys] huh the problem is with the pump as well as the electricity at the property [usr] they've electricians came out on friday and the pump situation was recti not rectified but obviously it was checked and they had to put a put a new pump in there [pii] bought the pump today he i've spoken to [pii] and he's told me that he's [sys] ok [usr] purchased it [sys] and [usr] but he needs to obviously have [sys] have [usr] the job booked in i just wanna know how quick you guys can get him to come over er put the pump in and then obviously get electricians to come in back [sys] right now [usr] and er connect the lights [sys] hi [usr] back on cos we have no lights [sys] ok [usr] and no hot water [sys] well thank you ever much for bringing this to our attention right i'm just quickly going to have a look into this for you ok [usr] ok [sys] i first have to go through all the appointments as well as the notes can i put you on a brief hold while i have a look into those for you [usr] i can't hear you very well repeat that [sys] can put you on a brief hold while i go through the order notes that we left on the account [usr] of course [sys] thank you kindly i'll be back [usr] true [sys] shortly alright [usr] i thanks [sys] thank you british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving you're moving home did you can now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you if your boiler and heating are working at their best you'll save money on your heating bills a central heating filter is likely to help you can ask your engineer if you've got one coming and they'll give you an idea of what it will cost ask your advisor or one of our engineers about getting a carbon monoxide alarm fitted if you haven't got one you can't see taste or smell carbon monoxide the gas safety council recommends you keep safe by getting all your gas appliances serviced every year and to have a carbon monoxide alarm in every room with a gas appliance you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit thank you ever much mr for holding the line for me i do apologize for the long wait are you still there all [usr] yes [sys] right [usr] i'm still here thank [sys] i just [usr] you [sys] went through the by the engineer on the account and they have advised that the parts were needed for a validation i'm just quickly going to check if everything has been ordered and then i'll just go ahead and both the please [usr] sorry you just got a text sorry can you just repeat that again i can't [sys] they were [usr] hear [sys] parts [usr] you very [sys] needed [usr] well [sys] according to the engineer that's the note that he left on the account was this regarding the water leaking from the bedroom ceiling right i [usr] yes that's right from what i understand from [pii] today is that i [sys] -huh [usr] know he's bought the part and he's he wants to just fit it in but i just wanna know how quickly he can get to us and if the job can be booked [sys] no [usr] in [sys] problem [usr] please as soon [sys] at all [usr] as possible [sys] i was going to call our local office [usr] because my husband sorry sorry my husband's also a priority [sys] yes [usr] customer because [sys] yes [usr] he's disabled [sys] yes the job 9000 [usr] we have no light we have no light upstairs all the electricity [sys] nice [usr] has been disconnected we have no lights [sys] it sorry [usr] and we have a very limited a very small amount of hot water but obviously we can't survive my husband's disabled he needs to have [sys] ok [usr] lights and things [sys] just a moment i do understand the job has been booked in as a priority i'm just quickly going to rebook the appointment for you on my end and then i'm just gonna check which slots we have available ok thank you kindly [usr] ok [sys] just [usr] my love [sys] a moment [usr] thank [sys] to place [usr] you [sys] you on a brief hold right while i book this job for you thank you kindly [usr] ok [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whether you search for the british get app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving thank you ever much i'm proceeding now with the booking i just need to confirm the name of the person that will be attending the engineer once they get to the property ok bye [usr] it's [sys] alright [usr] [pii] that's [sys] can [usr] myself [sys] i also please get the best contact number [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] look at this [usr] [pii] [sys] thank you right that has been booked for you mr the engineer will be with you as soon as possible it will be today [usr] don't a date [sys] but [usr] or time [sys] i can't i'm not able to confirm the exact eta of the engineer yes that is correct [usr] is it coming [sys] where [usr] today [sys] are you going yes the job [usr] to [sys] has [usr] fit [sys] been booked as [usr] to fit [sys] a priority [usr] the pump [sys] job because it's linked to the previous one that you had already booked i've managed [usr] hm [sys] to book the job for you still just today still that will be for today though thank you [usr] between [sys] that [usr] what time i know when to expect them [sys] it's five o'clock now it could be any time between five and nine but i can't provide the exit eta that will depend on the local offices and how much engineers they have available to come out at the present moment because [usr] ok but what happens if they don't come today when will they be coming because i've got to go to work in the morning and i could probably get back here for two o'clock tomorrow [sys] no [usr] and [sys] they [usr] there's [sys] will be there [usr] one [sys] today [usr] else [sys] because [usr] at home [sys] this is a priority job and it has been moved up to today because of the priority [usr] ok [sys] and the notes included [usr] and is it gonna be [pii] cos i is it gonna be [pii] because he's got the pump [sys] i've [usr] think [sys] managed to leave the notes on the account it could be him sent out because the recall job it's linked to the previous job if there was a part out and an engineer was assigned to the job the engineer that has that part available or that has ordered that part will be the one sent out to the job [usr] ok [sys] that is [usr] that's [sys] correct [usr] fine between [sys] yes [usr] now and nine o'clock ok and let's say if they can't [sys] if they [usr] come [sys] can't [usr] out [sys] come out [usr] then [sys] you [usr] when [sys] will be [usr] will [sys] receiving [usr] they come [sys] communication on the number that you've provided any communication regarding the appointment will be sent to that number [usr] ok [sys] provided [usr] ok ok well i appreciate that i really i hope that they'll come out today because i need to get this sorted because there's no lights upstairs will that obviously we'll have to get [sys] that [usr] an electrician to come out and then put [sys] yes [usr] the lights [sys] that [usr] on won't [sys] is correct [usr] we connect [sys] but that [usr] it [sys] is [usr] all [sys] also covered on your home care for after that has been fitted because [usr] yes [sys] the engineer left note on the account [usr] yes [sys] as well advise him that only after the post has been fitted we will be able to book out the engineer for you you could [usr] ok that's fine let me just check that [sys] ok ok [usr] ok that's fine [sys] ok [usr] my dear that's fine ok that's wonderful [sys] you're most [usr] i really [sys] welcome [usr] appreciate [sys] thank you for calling [usr] all your help [sys] in as well [usr] everything today [sys] bye [usr] ok [sys] i'll take you [usr] and you all the very best bye-bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're speaking to [pii] can i help [usr] good morning i've got an existing booking and i've just got a couple of questions about it please shall i give you my [sys] can [usr] reference [sys] i take the postcode of where you are or the reference number [usr] postcode is [pii] [sys] the first line of the address please [usr] [pii] [sys] i can i help [usr] i just wonder i we're given a a notification that it would be sometime between eight and six is there any at any point do we get a bit more of a specific timing just because we need to head out at some point [sys] the the engineers themselves would call when they're on the way but what i can do is i'll put you through to the office that are doing the job and then they can let what they're up to with things and try and give you an idea of where the engineers are and what time to expect them [usr] but the other thing is i don't know if you can help or it's with them as well while they're here we've got another thing we'd them to have a look at if possible please [sys] the engineer is called [pii] but what i'll do is i'll put you through to [pii] office and they can let where he is and what time to expect him and then also put down the extras that you need him to [usr] brilliant [sys] do [usr] that's great [sys] two sex [usr] bye [sys] dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment good morning [pii] [usr] hi morning we've got a booking i believe [pii] is the the gentleman who's coming just wondered if he could give us a rough idea of timing on that that's all we know at the moment is eight till six and then the other thing is we'd to add something else while he's here please [sys] ok can i take your postcode please [usr] it's [pii] and it's [pii] [sys] thank you have a quick look at his schedule ok it looks he's going to be with you at around about sorry i have be helpful if i pick the right day yes it's looking it's it's his second job on the schedule it'll be before 12 it's looking [usr] ok brilliant thank you [sys] wonderful [usr] he's coming to sort out hopefully a toilet but we've also got a couple of taps in the bathrooms that are really really stiff and it's really hard to fit if you can have a look at that as well i [sys] you could you're more than welcome to mention it to him i i can't see [usr] brilliant [sys] why there'd be an issue [usr] that'd be great thanks ever [sys] ok [usr] much for your help [sys] that's it [usr] thanks a lot [sys] no [usr] bye [sys] worries thank you bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to [pii] how can i help [usr] do you do a 24 7 call out [sys] it's it's subject to availability [usr] right [sys] but we do we do do we do do call out what's the issue you're having [usr] and the other thing was what it is is i i've got a ceiling that's collapsed in my living room and there's a pipe above it i don't know whether it's leaking or not and the the plasters come down and it's it's wet in the ceiling and i as i said there's a pipe up there is that something you would look at doing or is that do i need a plumber i wasn't quite sure of the diner i'd do that stuff [sys] we do a plumbing and drain we can get someone out to have a look at that [usr] and [sys] for [usr] they could [sys] you [usr] see if there's a leak in the pipe and and secure it could they and anything ok how would i find out if i could get somebody out there to see can i give you the details would you go to see whether somebody's [sys] i'd i'd [usr] available [sys] i'd [usr] how [sys] love [usr] does it work [sys] to book it in i'd to book in as an emergency for you and then if we can get someone out to you the engineer will contact you this evening if it's not this evening it'll be first thing between eight and 1 p.m. [usr] right ok it's just i'm trying to if i can't get hold of i wanna get something tonight can i give you my details and then i mean i will try a few others but if you can get if an engineer calls me then that's that'd be great and then i can deal with him direct presumably [sys] and you ok to pay by cash or card [usr] i pay by card but can i pay by card once i've booked him [sys] you pay the payments made to the end of year once the job's been completed anyway [usr] ok [sys] is it are you the landlord sounds [usr] i [sys] you're the landlord [usr] know i [sys] to me [usr] it's it's no i own a home but it's a second home i'm not there all the time [sys] wow ok and could i take your first and last name [usr] [pii] [sys] [pii] [usr] [pii] er [sys] thanks [pii] and your telephone number [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and the first line of the address [usr] [pii] [pii] [sys] and the telephone num postcode [usr] s [pii] [pii] [sys] i imagine [pii] [usr] yes i just and [pii] [sys] and there's no vulnerable adults at the obviously is there [usr] sorry i missed that sorry [sys] there's no vulnerable adults at the property is there [usr] there aren't no [sys] and you're ok with the cash or card [usr] card [sys] ok i'll get this on the system for you now what i will say is if you do wanna change ee give us 45 minutes and we can see where see where we're up to for you ok [usr] okey dokey but i'll but the whoever you can get a hold of they'll call me direct is that what you're saying and [sys] once [usr] then i [sys] he's available i said it could have three or four other jobs once we're available we'll contact you and let [usr] ok [sys] it's gonna be there in 30 minutes ok [usr] per okey dokey that that's fine i'll i'll wait but they won't come until they phone they won't they'll phone me first presumably [sys] they [usr] because [sys] won't just [usr] it [sys] set up [usr] because there's nobody at the property i need to get somebody to come up there then [sys] right [usr] ok [sys] ok [usr] i'll wait i'll wait for them to call but once i know they're coming and we can agree it i'll get somebody up there that'll be fine [sys] all right thanks for your call [pii] [usr] ok [sys] take [usr] thank [sys] care [usr] you cheers then thank you bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at how can i help [usr] hi i had someone come out to look at the drain i'm still waiting for a report by email to be sent to us because your engineer couldn't access the drain [sys] ok and have you are you waiting on the report ok let's have a look what's the postcode please [usr] it's [pii] [sys] yep [usr] [pii] [pii] [pii] well there's something wrong with the way the drain has been fitted and we need to send your report to the landlord [sys] ok and what's the first line of the address [usr] it's the old dolphin [sys] ok right the local office should have sent that across to you apologies that that hasn't happened i can give you their contact number and if you give them a call they'll be able to get that report sent over for you [usr] ii i can't i'm walking at the moment i can't i've got anything to can you not do that ask him not to do that yourself [sys] i could give them a call on your behalf and and see if they can get that sent across for you [usr] have you got my email address [sys] i don't have an email address at the moment but if you're happy to provide that for you [usr] yes [sys] i can take [usr] yes [sys] that down [usr] this [sys] and provide [usr] is [sys] that [usr] the third [sys] to them [usr] this is the third time now i've given it [pii] it's [pii] [sys] is that all together [pii] [usr] [pii] [pii] [pii] [sys] yep ok [pii] ok that's fine i'll give them a quick call now and i'll get them to get that sorted for you apologies that you've had to contact us again in regards to this [usr] ok [sys] issue [usr] that's been really that's really kind thank you very much [sys] not a problem at all have a wonderful day [usr] thank you and you bye | 2Chase Call
|
[sys] thank you for calling [pii] covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one good morning [pii] [usr] hello there i believe [sys] what [usr] my colleague called you last week towards the end of the last [sys] no [usr] week and [sys] worries [usr] he was expecting a call back but no one called i'm calling from molly's in [pii] well [sys] right [usr] on [sys] what's [usr] the a [sys] your [usr] 4 [sys] post [usr] 20 [sys] code [usr] is [pii] [sys] we've been out to you guys before [usr] eight py [sys] have we been out to you guys before [usr] sorry say that again i think [sys] no [usr] many [sys] worries sorry what [usr] a few [sys] was the [usr] years ago or [sys] inquiry [usr] a year ago maybe [sys] about [usr] to come out [sys] no [usr] and [sys] worries [usr] try [sys] bear with [usr] and [sys] me two [usr] unblock [sys] seconds alright [usr] some drains first thank you [sys] hello hiya what's the problem at the site [usr] hello [sys] no worries is [usr] in on [sys] there access [usr] the cook [sys] to [usr] line [sys] those [usr] we've got er blocked er sink drains in the kitchen [sys] no worries [usr] i we've tried [sys] what [usr] modern it [sys] was the [usr] ourselves [sys] first line of your address [usr] but there's nothing happening [sys] no [usr] it is [sys] worries let me [usr] [pii] [sys] just see when i can get an engineer out to you i can get an engineer there this hour well today in between now and six o'clock it'd be 233 for the first hour [usr] ok just [sys] and [usr] let [sys] say [usr] me [sys] if we [usr] let [sys] were there [usr] me just [sys] over [usr] double [sys] an [usr] check [sys] hour [usr] with my [sys] it would [usr] ops [sys] be [usr] manager [sys] 94 [usr] how much [sys] per [usr] is [sys] half [usr] the is [sys] an [usr] the [sys] hour [usr] caller [sys] after that that's why [usr] ok [sys] no rush [usr] just give me two seconds [sys] hiya no worries i've got a contact number ending in [pii] [usr] hello [sys] is that correct [usr] that's all good that's fine [sys] that's fine what was the name [usr] i don't think can i give you an updated one if [sys] [pii] [usr] you just use my name [pii] and then [pii] [sys] no worries [usr] [pii] [sys] i'll book that in for you now and the engineer [usr] [pii] [sys] should call when he's on his way [usr] [pii] [sys] alright no worries bye bye [usr] that's lovely thanks ever much cheers thanks bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to dino my name's [pii] how can i [usr] it's a mr young i'm in partner well just before partner and i've got a lot of out my back door [sys] right ok no problem we should be able to have a look at that do you have british gas covered for your drains [usr] no [sys] it no you just have to pay for it would [usr] bye [sys] you ok that's fine and it's your own home is it you own it as well as live it you don't rent it or anything [usr] what's that [sys] you you own the property as well as live it do you you don't rent or anything [usr] no no [sys] no let's have a look then what's your post code there [usr] [pii] [sys] yep [usr] [pii] [sys] [pii] doke and what's the first line of your address [usr] [pii] [pii] [sys] ok doke let's put that into that that's absolutely fine we go what's been going on drains wise what which train is is it the main drain is it [usr] i [sys] the sewage train [usr] it's i i've got a few things that might be worth contra tank [sys] right ok no problem right be a second are they are they overflowing then are they or or are they just slow to go [usr] no [sys] hell no [usr] back up [sys] they're just backing up and side to side darling ok doke let me go be a moment just pop some details into here and we can go out and have a look for you right let me go into that and what's the best contact number [usr] the one on one my mobile [sys] well that's [usr] ok [sys] fine no [usr] you [sys] problem [usr] have you can go check [sys] that i have i grab that out the other screen we got [pii] does that sound familiar [usr] yes [sys] into that i have a look at getting it sent over to the team and get out there as soon as possible for you yes have you has it i take it's left you with no usable toilets has it now [usr] what's what [sys] they're all if they're all backing up is it leaving you with no usable toilets i'm guessing [usr] no you can still use [sys] all [usr] phone [sys] right [usr] you haven't backed up to have you [sys] right i haven't got that far as yet right no problems give me a moment let me just get this popped into here then into that that in a second see if i can get it sorted to have a look at it today in here on the system what we got what right and this is the screen we need bye right the first availability the local team are showing would be tomorrow now and they haven't got any availability left this afternoon unfortunately for it but they've got they've got availability tomorrow but it would be an all day appointment tomorrow afraid for it i mean it would be a fixed cost with being the weekend it would be a slightly dearer than during a weekday and maybe £212 including va t but that would be everything we don't have call out fees and hourly rates and things i mean do you want me to have a look at booking it in for tomorrow [usr] no i'll try and find some [sys] what [usr] i really want [sys] ohh [usr] to [sys] right no that's understandable but i mean if you if you don't get any luck by all means give us a call we can book it in for tomorrow but i'll leave it be for the moment just [usr] ok [sys] let us know if you need us all right [usr] ok [sys] no problem [usr] thanks very [sys] sorry [usr] much [sys] about that [usr] bye [sys] all right cheers bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at dino how can i help [usr] hi good morning i had booked someone to come out yesterday and nobody appeared i just want to double check that they'll be here today [sys] let me have a look see what's going on [usr] thank [sys] just one [usr] you [sys] moment ok what's the postcode of the property [usr] it's [pii] [sys] and the house number [usr] [pii] [sys] ok i'm just gonna pop you directly through to that office that'll be one moment [usr] right thanks [sys] good morning [pii] [pii] speaking [usr] hi good morning [pii] i had booked for somebody to come out yesterday and have a look at a drain and no one appeared i just want to make sure that they're coming today [sys] can i have your postcode please [usr] it's [pii] [sys] is that s [pii] or [pii] [usr] [pii] yes [sys] sorry [usr] sorry [pii] [pii] [sys] right bear with me a wee second let me have a look can i have your name and address please [usr] it's [pii] and it's [pii] [sys] right the engineer tried to call you yesterday he [usr] right [sys] didn't get any answer [usr] ok [sys] we we only we need an answer on the phone with chargeable jobs because obviously we're very busy and it's just the travel desk he didn't get [usr] right [sys] an answer that's why he didn't attend yesterday [usr] ok and i and i phoned them back [sys] the engineer [usr] and it went to his and yes and i went to and it went to a voice meal [sys] right he [usr] there [sys] hasn't [usr] was there was there [sys] he hasn't [usr] was the the the right there was certainly a mobile number he didn't leave a voicemail i i didn't i wasn't sure if it was him but when i phoned him back the he he didn't come back to me then after that [sys] right ok he hasn't said that it was extremely busy yesterday just with the weather [usr] right yes [sys] let's see i can get someone back to you today it would be an all day appointment between now and six o'clock [usr] that's fine as as as long as i'm not staying in another day just just to stay in that's fine as as long as somebody's gonna be here today that would [sys] can [usr] be great [sys] i can i just double check the number the mobile number i have here is [pii] [usr] yep [sys] that that's the [usr] that's [sys] correct number [usr] it [sys] that's fine [usr] that's [sys] he'll [usr] it [sys] call you again it'll be from a mobile number and he'll [usr] ok [sys] give you a call just when he's on route to you [usr] all right ok thanks for [sys] ok [usr] your time [sys] thank [usr] thanks [pii] [sys] you [usr] cheers [sys] thanks [usr] bye bye bye [sys] bye bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to dining my name is [pii] how can i help [usr] i've got a job reference can i give you that [sys] sure no problem no problem just bear with me a quick second [usr] yup [sys] go ahead please [usr] ok it's dywo 3664119 [sys] and you british customer ok how can i help you [usr] the the the last time someone came they said that they needed to book it in for a longer appointment and then i spoke to you and i had an appointment booked in for i think it might be this week or next week i can't remember but i've not had any text messages no i get a text to say your job has been scheduled for such a day but i've not had anything can you just check to make sure there is an appointment to be done [sys] and and and what date and what day were you expecting another the follow up appointment to be for do [usr] see i spoke i spoke to you just before christmas the last guy came out on the fourth of december he came on the fourth then he said something about they needed to go through a bit of brick and he couldn't do it someone else will come out but then i waited two weeks and nobody contacted me i contacted dino maybe the week commencing [sys] no [usr] the 20th or about the 20th and i i thought they said the sixth of january but i've just looked the sixth of the saturday they couldn't have said the sixth [sys] bear with me a quick second [usr] cos when i phoned they said it would be in about two weeks time now [sys] i'm [usr] and i'm [sys] gonna [usr] sure [sys] give [usr] it [sys] you the number to your local office because even if i ask you to call british gas they may not see anything yet i'll give [usr] i'd [sys] you the [usr] rather [sys] number [usr] just speak to [pii] to be fair [sys] ok you are speaking to [pii] but you need to for this job you need to specifically speak to local office to see what they say [usr] is [sys] do [usr] it [sys] you [usr] [pii] [sys] have a pen yes that's the number have you [usr] nobody's [sys] rung them [usr] answering that line [sys] when last did you ring that number [usr] just before i phone this number the [pii] number [sys] ok what i'm gonna do is i'd say you call that number back but what i'm also gonna do is i'm going to send them an email and ask them to call you can you just confirm your name for me please [usr] yes [pii] [sys] ok no problem and your contact number please [usr] it's [pii] [pii] [sys] [pii] [usr] [pii] that's it [sys] ok just give them a ring but i'm gonna send them an email and asking them [usr] yes [sys] to call [usr] all [sys] you back [usr] right then that's fine [sys] ok if you don't get through give them till today till tomorrow they'll respond and call you back but they they they they're still [usr] all [sys] open [usr] right that's fine [sys] thanks for your patience cheers [usr] alright thanks a lot bye [sys] ok | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately seven minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] hello [sys] hello can you hear me [usr] hi hi i'm calling because i'm trying to just check up on the progress of a repair i have [sys] no problem i'm going to need to verify a few details in order for me to gain access to the account [usr] huh [sys] can you kindly provide me with the postcode and the door number [usr] door number is nine post code is [pii] [sys] sorry that's [pii] [usr] [pii] [sys] ok just bear with me a brief moment just getting the account details up on my end ok i'm going to need to confirm your full name and surname to me please sorry [usr] bit longest down but [pii] [sys] i'm not finding a name an account name with the name you're providing me with could you repeat could you repeat that for me [usr] [pii] [sys] ok i've got that here now could you also confirm your date of birth for me please thank you [usr] 10th [sys] much [usr] of july 1987 [sys] and just to confirm is this for [pii] 20 [pii] [usr] no no [sys] [pii] [usr] no [sys] is that [usr] this [sys] correct [usr] is this [sys] thank [usr] is [sys] you [usr] for [sys] much for confirming that in case the line disconnects which would be the best contact number to get a hold of you on the one you are calling from [usr] just one please [sys] ok [usr] [pii] [sys] just give me a moment and you're calling to track a engineer visit just bear with me is it related to the gas or to the plumbing [usr] it's a it's a leaking water pipe outside the property in [pii] [sys] ok just give me a moment to look into the appointment for you ok awesome i think i'll sell it just right in the system to catch up ok the appointment that i have opened on my end i was booked in for initially was booked in for the 26th of september do you have the appointment reference number [usr] sorry i had someone i had someone come out on hold on let me try to find it [sys] ok [usr] i had someone come out [sys] alright [usr] on [sys] it's [usr] the 26th [sys] the [usr] of [sys] engineer's [usr] september [sys] note says attended site previously attended [usr] ok [sys] to part [usr] and [sys] a new [usr] what was the result [sys] mwsp [usr] of that because i've had [sys] carried [usr] a call from [sys] out [usr] south [sys] trace [usr] east water and there's still [sys] trace [usr] a leak [sys] gas survey of the wsp unchecked areas of previous repair no gas escape we proceeded to check the rest of the supply and located a leak under the bush in the garden in the front garden recommend molding rest of the supply as pipe is part past each service serviceable life 32 millimeter 2 to 3 days bigger due to depths of supply and ground conditions and that is all that dust in the notes been left by the by the engineer i'm not entirely sure with regards to that i would then need to call through to the local office for [usr] ok [sys] you [usr] why am i having [sys] to [usr] to chase [sys] follow [usr] this [sys] up [usr] up [sys] on the appointment [usr] why have [sys] ok [usr] they not booked another date in to do the work [sys] ok just [usr] that they [sys] bear [usr] are [sys] with me [usr] to be doing [sys] would you me to provide you with the local office direct contact number as well it's [pii] [usr] yes [sys] [pii] [usr] ok thank you [sys] [pii] sorry [pii] [pii] not [pii] [usr] yes [sys] it's [pii] [usr] please [sys] just i'm going to call through to them just hold for me ok you're welcome [usr] ok all right thank you very much thanks [sys] hi thank you much for holding the line hi i just spoke with the local office they have informed that they have received a quote for a digger and they're just waiting on the quote to be submitted or processed for the digger and [usr] hi [sys] they'll they'll then be in contact with you to arrange for an appointment [usr] do they this has been going on since june they came they fixed the leak and they went away and then a league reappeared did they not fix the original leak they were supposed [sys] it's [usr] to [sys] not [usr] change [sys] being restarted [usr] the whole pipe [sys] we can't [usr] but [sys] see [usr] i think [sys] that you've [usr] they only [sys] previously [usr] changed [sys] had [usr] the section [sys] the appointment [usr] of the pipe [sys] booked in with us it has [usr] when [sys] now [usr] they [sys] progressed [usr] finished the [sys] to [usr] job [sys] a digger [usr] they [sys] being [usr] should [sys] required [usr] have checked the meter [sys] for further [usr] and it would [sys] repair [usr] have been spinning [sys] to be carried out to the property [usr] showing that there's still a leak [sys] the the [usr] going on [sys] gas has [usr] i don't understand [sys] been checked [usr] why i'm having to restart [sys] as [usr] this whole [sys] for the [usr] process [sys] notes that i've [usr] the [sys] just [usr] time all over again [sys] sorry the water yes that has been there's no has been left on the job regarding [usr] it's not gas it's got nothing to do with gas it's water [sys] can you can you confirm when the pre when you've booked the previously [usr] sorry [sys] for [usr] what i you're clearly not the person that i need to talk to about this who can i talk to about the previous who can i to about the who who will know what's going on with the previous leak in the in the same area that was fixed i don't know it was in june it's it's been such a long process because it's six weeks in between each appointment where they i tell them south east water tells me there's a leak i tell [pii] a rod that there's a leak someone has to from d i [sys] the [usr] have [sys] any [usr] to [sys] appointment [usr] go and [sys] i [usr] look [sys] have here [usr] there is a leak then in [sys] other [usr] six [sys] than [usr] weeks [sys] the 26th [usr] time someone [sys] of september [usr] digs down [sys] would [usr] and [sys] be [usr] says [sys] the 28th [usr] look there's a there's a [sys] of [usr] now [sys] april [usr] need to wait another six weeks to get the right equipment i don't know i don't have a record of it it would have been maybe i know that in june someone came i know that in the in [sys] ok i'm [usr] august [sys] not entirely [usr] someone came [sys] sure i'd say that the the reason the appointment was booked for was regarding the uncontrollable water leak water board confirm still leaking [usr] well it was [sys] approx [usr] obviously a previous [sys] 1 l [usr] it [sys] per [usr] was [sys] five [usr] a previous [sys] minutes [usr] job [sys] they believe [usr] but the point [sys] it's [usr] is it's in [sys] within [usr] the same area [sys] your property boundary and that is the note the work order [usr] it's [sys] that [usr] the same [sys] was [usr] pipe [sys] provided on the 26th of september and then the work completion for that specific job [usr] yes [sys] which the engineer has left a note was the one i've gone through with you hello ok they they are waiting on confirmation for the digo quote which which was sent off [usr] you're not you're not answering my question ok never mind i'll i'm gonna try to call the local office because you you're not you're not communicating [sys] i won't be able to answer that [usr] yes [sys] can [usr] i've understood [sys] you confirm [usr] that [sys] the date [usr] that wasn't [sys] of [usr] my question [sys] the previous [usr] my [sys] leak [usr] question [sys] and then i can [usr] was [sys] see [usr] about the previous [sys] the notes [usr] job for [sys] because i've only [usr] for [sys] got [usr] trying [sys] it [usr] to fix [sys] i've [usr] the leak [sys] only got [usr] which [sys] the 28th [usr] is exactly [sys] of april [usr] the same as this job which is trying to fix the leak and i'm trying to understand [sys] the [usr] whether [sys] 30 [usr] it's in [sys] i've [usr] exactly [sys] only got the 28th [usr] the same [sys] of [usr] position [sys] april that [usr] or [sys] is the [usr] whether [sys] one prior [usr] it's in [sys] to [usr] a slightly [sys] the 26th [usr] different position on that same supply pipe and why they didn't change the whole pipe in the first place [sys] i'm going to bring that up i'm going to confirm the the work order to you it was just the notes that we [usr] i don't [sys] have supply [usr] know can [sys] pipe [usr] you can [sys] leaking [usr] you not check [sys] that's the only [usr] just from [sys] notes [usr] my [sys] that [usr] account [sys] was [usr] is there not a history sorry that [sys] the [usr] must [sys] notes [usr] have [sys] filled [usr] been [sys] up [usr] that must have been there it's been dragging on since april [sys] i'm not to say based on the notes [usr] is that it [sys] return [usr] is that one [sys] to site to complete mole second day of work replace the section where leak on using mole method renew that section to stop leak [usr] that's [sys] and [usr] the [sys] save [usr] same thing [sys] damage [usr] it's been going on since [sys] to [usr] april [sys] tarmac surface total [usr] who can i speak [sys] replace [usr] to to find [sys] 24 [usr] whether [sys] m [usr] whether [sys] tested [usr] that was [sys] backfilled [usr] them failing to fix [sys] all good [usr] that [sys] work [usr] job [sys] usually would have [usr] it's [sys] been [usr] because [sys] completed [usr] it's in the same [sys] in one [usr] area [sys] day [usr] it's the [sys] but [usr] same [sys] due to [usr] time [sys] unstable [usr] but [sys] ground process was much slower extra time required it's 24 m that was replaced that's correct we i i'm not entirely sure whether it's the same location i don't have all the information regarding that's it [usr] sorry how much [sys] but [usr] how [sys] based [usr] much [sys] on [usr] did [sys] that [usr] they replace [sys] i won't be able to confirm we don't have as much or the notes is not providing us as much information [usr] they have already replaced [sys] regarding [usr] 24 [sys] the appointment [usr] m [sys] or the [usr] ok why is it still leaking in exactly the same location it is it is [sys] i'm [usr] the same [sys] not [usr] location i [sys] entirely [usr] it's the same [sys] sure [usr] location [sys] you could try [usr] it's [sys] calling [usr] it's [sys] the local [usr] in [sys] office but [usr] it's [sys] they [usr] between [sys] are [usr] my [sys] you going they're going to [usr] internal [sys] provide [usr] stock [sys] you the [usr] cog and [sys] exact [usr] the external [sys] same [usr] supply [sys] notes that i'm reading or reiterating about you off the account [usr] i know ok who can i talk to who knows what happened [sys] ok [usr] and who can talk to me because also my tenants [sys] you're welcome [usr] were there [sys] bye [usr] they said they didn't dig up 24 m they only dug up a small amount ok ok all right well i will try the local office then and see if that helps and then i'll try british grass all right thank you very much thanks bye | 2Chase Call
|
[sys] thank you for calling dino rod your local drains and plumbing experts for drainage inquiries press one plumbing inquiries press two and for your call is very important to us please wait for the next available agent hello down the road [pii] speaking [usr] hello my name's [pii] i called on wednesday concerning an appointment which the gentleman was busy he didn't turn up he's supposed to have turned up today er this morning the appointment was er no one showed i was wondering [sys] have you got [usr] what [sys] a have [usr] a [sys] you got a postcode for me [usr] certainly [pii] [sys] [pii] right ok [pii] is aware of the job but he's just got obviously he got the part on him because it requires a part doesn't it [usr] that's correct [sys] he's got the part on his van he's just obviously with it being a saturday would limit and who we have he is aware of the job obviously we tried to fulfill that that we try and get there this morning but he's just being a bit hung up on a job that's all [usr] do we [sys] as soon as he's [usr] long cos i'm supposed to be going out i missed the morning's work last wednesday waiting in i'm i'm going out i'm not at work today but i'm going out this afternoon [sys] of course saturday i imagine you have plans what what time would be when you'd be going out [usr] i'll be going out about quarter past one [sys] right ok i'll give him i'll give [pii] a call now and obviously just let him know and see what see what we can do would there be anyone else all over the age of 18 that could be there [usr] er no not until five o'clock thing [sys] right ok just in in that in that case obviously i'll speak to [pii] now but he is he is over he's not over to what he's in w a nine he's towards [pii] way [usr] he's [sys] obviously [usr] not gonna [sys] by [usr] get [sys] the time [usr] here then [sys] by the time [usr] know [sys] you need to go out he's not going to be there is he really by by that time unfortunately [usr] no [sys] that's why i'm just thinking i'll speak to him but he is on through through i know i say the night but he's on through the evening anyway er if you want me to make him you bang on five o'clock and i'll make him at the door for then [usr] what can you make it bang on nine o'clock on wednesday sorry wednesday monday [sys] i i wouldn't be able to to do it just on the basis of it being monday is even more unpredictable than a saturday i can guarantee you every everything today because i'm in charge of it today [usr] i see that [sys] i do apologize and i was a bit of a obviously messing about [usr] it is it's three times now right [sys] the only other thing i'd say as well with it being a part also obviously it now needs to be [pii] who's who's got it because obviously he's got the part in his [usr] that's [sys] van [usr] right [sys] i would i would advise if we do it today if that is possible just because it saves even more chance of someone phoning you on monday and saying the part didn't get passed over or whatnot because as you can imagine something that would happen and annoy you even more then [usr] but obviously we're out this afternoon and i'm just guessing when the wife finishes work for five o'clock [sys] of course well what i could say what i could say is if i get the engineer to give you a call right that's best what i can think is because this office diverts after five o'clock i wouldn't [usr] ok [sys] be able to deal with it after five but i could get the engineer name's [pii] i'll get him to give you a call say now just a brief call you've got his number er when your wife finishes work if you want if you can if you wanna give him a call just to let him know you're in and i'll let him know to wait on that phone call and go [usr] ok no problem [sys] that [usr] the [sys] that's something that i'm just thinking that sounds the easiest way to instead of forcing obviously yourself to get home at a certain time or anyone to be home [usr] well [sys] we can we can [usr] i'll try [sys] do [usr] and get [sys] that [usr] home [sys] then [usr] for five but i can't get them see you [sys] that's [usr] er [sys] that's it be it but i'll if i can get [pii] to give you a call then obviously you've got his number and then it'll just be worked out say between yourself and and [pii] then and the engineer as to as to when when he gets out here and when [usr] ok [sys] you're available [usr] give us a call as soon as you called him [sys] as soon as i've come off the phone i'm gonna call him and i'll just tell him to give you a quick phone and [usr] right [sys] obviously just you've got his number [usr] ok thanks [sys] thanks take care [usr] ok [sys] bye [usr] cheers [sys] now [usr] bye bye | 2Chase Call
|
[sys] thank you for calling a diner rod glasgow please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option four for all other inquiries good afternoon [pii] speaking [usr] hi there i don't know if you'll be able to help me i just have a query i'm meeting down the road coming out to my house today it's it was booked via the scottish gas [sys] -huh [usr] home care agreement but i've not heard from anyone yet i received a text earlier this morning saying they would be out [sys] can [usr] today [sys] i have your postcode [usr] but nobody's [sys] please [usr] appeared yet i could give you sure it's [pii] 75 [sys] sorry [usr] qx [sys] [pii] [usr] [pii] [pii] [sys] right i don't think we've got a job on for a p a seven is a drainage engineer or a plumber you're waiting for you've [usr] it's [sys] come through [usr] a a plumbing [sys] to the wrong department i'll give you the number of the plumbing franchise we we only deal with drains in that area unfortunately [usr] thank you [sys] ok do you have a pen there [usr] thank [sys] they're 0141 [usr] i do yes [sys] 882 [usr] yes [sys] 7787 [usr] yes [sys] it's it's dino plumbing they they deal with the the plumbing for the dino rod ok thank [usr] that's [sys] you thanks [usr] thanks [sys] bye bye [usr] much for your [sys] bye [usr] help thank you thanks bye bye | 2Chase Call
|
[sys] to speak with someone about an existing job press one or for a new inquiry please whether your drains blocked or your taps leaking trust dino edinburgh to fix the job or road edinburgh how can i help you [usr] a good good afternoon it's cosmo products here at [pii] i had the number of the it was it must have been aaa number 01875 number for down the road about an existing job we got we had the the come down to to do the job a couple of days ago but we did stipulate after production with a food manufacturing company at and they came at 11 o'clock as opposed to after two and we did try and contact them again but we never never heard anything back [sys] right [usr] just [sys] ok [usr] wondered if you could help [sys] what's [usr] me here [sys] supposed to go to the pro [usr] eh 19 three [sys] juliet i [usr] jq [sys] think [usr] yes [sys] ok can i take your best number and i'll get somebody from that department to give you a call back [usr] that'd be super thank you dd is [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] and who would [usr] [pii] [sys] you ask for [usr] just ask for [sys] that's [usr] cosmo [sys] fine i'll get someone to give you a call back thank you bye bye [usr] that's super many thanks indeed thank you bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help you today [usr] hi i made an online booking yesterday i just wanted to check that it had gone through and that someone would be coming today [sys] can i take the postcode please [usr] it's [pii] [sys] and your first and last name please [usr] [pii] [sys] and the first line of the address and the [usr] sorry [sys] first line of the address [usr] [pii] [sys] you are booked in for today anywhere between now and six o'clock [usr] ok thanks will they give will they give me a call for you are due [sys] the [usr] to [sys] engineer [usr] arrive [sys] will call you once he set off [usr] ok [sys] no [usr] right [sys] have a nice [usr] thanks [sys] day ok [usr] get back | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] good afternoon i i booked an engineer for friday and i need to cancel it now please [sys] ok dokey what's your post code sir [usr] it's [pii] [pii] [pii] [sys] and what's the first line of your address [usr] it's [pii] [pii] [sys] and can i just take your name sir [usr] yes it's [pii] [sys] that's absolutely fine ok i will get this closed down for you [usr] all right thank you very much [sys] no worries [usr] cheers [sys] have a great day [usr] [pii] and you bye bye [sys] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require upcoming services press two or if you have an did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning speaking to how can i help [usr] good morning my name is [pii] for british gas [sys] mate you alright [usr] i'm good thank you but i just need to pass a job over to you guys please me [sys] no worries what's the post code on it please [usr] the postcode is [pii] [sys] yep [usr] [pii] it's number [sys] and [usr] [pii] [sys] the first line number nine customer's name [usr] i've got mister [pii] [sys] and is any medical conditions vulnerabilities [usr] ok [sys] on site anything relevant [usr] no no no nothing mate nothing at all [sys] no best contact number for him [usr] the number that i called today [pii] [pii] [pii] [sys] and what's the the job for [usr] it's for the emergen on the cylinder [sys] right ok you wanna then national all day tomorrow [usr] i will just go and check with you hang on one second [sys] no worries [usr] last one still i get a tomorrow it's an all day appointment would that be all right fantastic that's fine mate all day tomorrow [sys] we're [usr] is [sys] good [usr] fine [sys] with that tomorrow right i'll get it booked mate have a good day [usr] cheers buddy thank you mate [sys] you later no [usr] bye [sys] worries [usr] bye [sys] bye bye bye | 2Chase Call
|
[sys] good afternoon it's [pii] speaking how may i help you [usr] hello i've just made a booking for someone to come out to one of our sites can i cancel that please [sys] if i can take your postcode [usr] d a one [sys] we don't cover that postcode from this office i'm afraid [usr] i just is this i just rang this number [sys] ok [usr] and the lady i spoke to her name was [pii] i believe she's just booked it all in for me [sys] ohh right ok she must be in the call center i don't have that here i'm gonna give you a number to call [usr] ok [sys] if you ring them they'll be able to cancel that [usr] ok [sys] for you [usr] perfect [sys] it's [usr] thank you [sys] it's [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] ok perfect lovely thank you [sys] thank you [usr] thanks [sys] bye [usr] bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good morning you're through to [pii] can i take your name please [usr] hi sorry one second man [sys] i can hear you fine can you hear me ok [usr] it's [pii] [sys] thank you and do you have your home care number to hand by any chance [usr] do i what sorry [sys] your home care number starts at [pii] do you have that to hand by any chance [usr] no i haven't no [sys] no no worries at all what's the postcode of the property please [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] thank you and what's the house number please [usr] [pii] [sys] ok i'm just searching for your details now and can you confirm the first line of the address and what name would we have on the policy [usr] is this not a policy call is this is this just for policy calls this number [sys] no no no i can help with breakdowns as well [usr] all right it's i've because i've i've i've just booked an engineer to come out on for dino rod [sys] ok [usr] and i'm just wondering if we can if there's any idea cos i'm at work at the minute and the only time that he'd let me go up was all day i'm i'm just wondering how much notice i'll get before he comes round cos i'm gonna have to come out of work to go and meet him [sys] yes normally they give you up to about half an hour notice that they're on their way to the property they will ring you it depends on how far away the job they're currently at before coming to you [usr] ok [sys] and takes but they will it's normally up to about half an hour but if you say look you leave work you're on your way i'm sure that the engineer will wait a couple of minutes for you to arrive anyway [usr] right because it's gonna take me about about 15 minutes to get back from work from here probably probably more 20 minutes by the time i've packed up in [pii] [sys] i mean to to be honest you probably will be there before the engineer then if that's the case [usr] ok [sys] but i said they will definitely ring you as long as you've given the best contact number they will ring you just to say that they're on their way to the property and what time you can expect us ok [usr] ok right brilliant [sys] all right [usr] just waiting until i hear from them [sys] unfortunately with the all day appointments it's it's really hard at the moment for us to see what time they'll be there but we will definitely be in contact as soon as we're on our way [usr] will they will they likely be able to come out today [sys] if your appointment is booked in [usr] it's [sys] between [usr] not [sys] eight [usr] well [sys] and six [usr] i've just i've just booked it and it didn't tell me didn't tell me anything to the contrary it just said what day would you want it and then i i've said that all day today and then they let me do the booking i assume [sys] that would be booked in for all day today then between eight and six [usr] ok [sys] if if it's today's date you selected it will definitely be today [usr] ok great all [sys] ok [usr] right thank you [sys] but we'll definitely be in contact now as we're on our way just to let what time to expect us ok [usr] all right magic [sys] all right [usr] all [sys] well thank [usr] right [sys] you for your time then today [usr] thank [sys] thank [usr] you [sys] you [usr] thanks for your help cheers [sys] bye [usr] bye [sys] bye [usr] bye | 2Chase Call
|
[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sal this call is being recorded if you do not wish to be recorded please disconnect at this time [usr] bye [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at [pii] [usr] ok alright now how about 12 of you on [sys] thank you for calling dino plumbing your call is very important to us all of our agents are currently busy assisting other customers please continue to hold and the next available agent will take your call alternatively you can email your query to office at [pii] good afternoon how can i help you [usr] hi can i give you the reference number you can see the [sys] can i get your postcode please [usr] the post code is [pii] [sys] is that [pii] is that [pii] [usr] correct [sys] yep and can you confirm your [usr] bye [sys] phone number [usr] [pii] [sys] no door number [usr] number [pii] [sys] ok i can see you had an appointment on the fifth of september [usr] yes [sys] remove the waste and pedestal but the adapter was broken tried to get it from the shop by no chance we need to order online ok [usr] yes where we are [sys] just bear with me while i look into that [usr] we [sys] ok if i put you on hold while i look into this [usr] please [sys] thank you [usr] are ok [pii] [pii] ok ok bye don't get that do existing photo existing existing ok cool was that for the year pay for two hello ok hello right see what ok the yes hey but if they gonna go up there that'd be lovely absolutely the look i love it's not on the bye that for me hello lot of people right hello [sys] hello [usr] yes [sys] hi this appointment can be booked in on the 22nd of september next week friday that's in the [usr] to [sys] sorry [usr] next week friday someone will come with the [sys] yes [usr] parts [sys] with the i can book this in in the morning between eight and one or in the afternoon between one and six [usr] but can you can you do it as a priority because only one sink in the house and they take it out the item the the tenant cannot use the sink [sys] it's only because [usr] if anything comes up [sys] it's only because the parts need to be delivered before we can attend the property if the parts do get delivered before [usr] ok [sys] that i will call you to call to get your appointment moved forward [usr] ok the parts will come to the property directly [sys] no [usr] is that is correct [sys] the engineer [usr] i understand [sys] will get the parts with them [usr] ok and you will get the parts and then he will come and [sys] yes [usr] do the [sys] on [usr] work [sys] the day [usr] that [sys] on [usr] is correct [sys] the day yes [usr] ok please go ahead and [sys] ok [usr] do it [sys] that's fine i'll get that booked [usr] and [sys] in [usr] can i get the confirmation and can i get the in the email as well [sys] after i've booked in i'll i'll get the confirmation sent over to you [usr] i can take say tell the tenant as well because otherwise he is not [sys] that's [usr] take my [sys] that's [usr] word [sys] no problem [usr] only [sys] at all [usr] ok [sys] ok thank you very much [usr] alright thank [sys] bye [usr] you bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas [usr] cool [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon speaking how can i help [usr] hi there i just needed someone to come out and do a a check on a on a drain for [sys] what's [usr] me [sys] your post code please [usr] it's b 42 1 ej [sys] a second for you sure we get the system to load [usr] sure [sys] i just get you to be a moment thank you plumbing how can i help [usr] hi there i just need a check being conducted on the the one of my drains it's for the stack pipe for the toilet not sure whether there's a leak [sys] ok what's your post code please [usr] it's b 42 1 ej [sys] one ej was that [usr] that's right [sys] thank you do you have cover [usr] no [sys] no that's fine i believe [pii] right she she works half after she was half in the office and then she goes home now and she was half from home but she won't be logged on just yet she should be in about 10 minutes the number you're calling off now is this the best number to reach you on a b 42 1 ej [pii] and did you say it was for the drain [usr] it's for the toilet stack pipe i'm not sure whether i've called it the right thing but what i mean the with the effluent for the for the toilet first of all lou went to it runs along the side of the house but we it's it's got a it's been built over where it used to be in the garden but now it's a a dining room [sys] ok [usr] and it's been boxed in it's been boxed in you see i'm not sure whether you'd have a camera that's long enough to go from the roof of the the flat roof of the dining room that will go all the way down to ground level and then probably somewhere along the ground [sys] possible i wouldn't know i i'm on the plumbing side myself i'm not 100% sure but she will what's your name [usr] ok [sys] sweet [usr] my name's surname's [pii] first name [pii] [sys] perfect as soon as she gets in i will get to give you a call and hopefully get you booked in ready [usr] ok [sys] alright thank you very much [usr] alright thanks [sys] thank [usr] for your help [sys] you bye [usr] bye [sys] bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks [usr] she she [sys] visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello can i help [usr] hi there hi i have a i have a job number should i give that to you [sys] just bear with me is it ad y number dywo [usr] that's right i have dywo [sys] what's the number [usr] it's 3462617 [sys] your name is [usr] [pii] [sys] and the first line of the address and post code [usr] it's [pii] [sys] and what's the query [usr] one of your engineer came to fix a leak over the weekend right it was a a job with with and and there is additional work that needs to to be done but i understand that some someone needs to come to do a quote before the job to to go ahead i'm just calling to have to to book someone to come for for a quote to do the follow up work [sys] right ok you're a british gas customer because [usr] yes [sys] of that i'll need to get you through to british gas on this [usr] no [sys] one you've [usr] no [sys] come [usr] no [sys] through to something else [usr] no no no because you did that before and which you guys told me for the right reason because the the additional work is not cover right i need [sys] right [usr] i need i need to do i need to deal with with and i've been trying to get hold of someone for for four days now i'm not kidding i i just need to speak to someone right to to book to to book for someone to come to to do a quote for for [sys] what a quote for what [usr] it it would be to change to change the master writer [sys] to change it [usr] yes [sys] right the matta needs replacing [usr] correct [sys] is that what you're saying [usr] correct and that's why it's it's not covered by by british gas and [sys] we don't we don't supply macerator that would have to be done by another company that supplies them [usr] what do you mean you don't supply the macerata [sys] we don't make we don't supply and fit macerator [usr] ok [sys] you'd have to go to a company who make them and get a quote off them [usr] ohh god i mean why can't look i've been waiting for five days for you to tell me that [sys] we do we don't fit macerator [usr] ok ok ok fine [sys] you'd need to [usr] i [sys] go [usr] i [sys] to there's a company called nilo that make them sanni flow you'd [usr] ok [sys] need to go to them and get a quote off them for fitting one [usr] ok very helpful thank you bye [sys] ok thank you | 2Chase Call
|
[sys] to speak with someone about an existing job press one or for a new inquiry please press two whether your drains blocked or your taps leaking trust dino edinburgh edinburgh how can i help you [usr] hi there we have a plum this morning and sorry i'm eating a sandwich [sys] what's your name and [usr] the [sys] postcode [usr] job [sys] please [usr] he came to fix is worse than it was before he arrived sadly hm the name is [pii] [sys] [pii] [usr] postcode [sys] [pii] [usr] [pii] [pii] [sys] right i'm just gonna put you on hold till i get your details [usr] [pii] [sys] whether your drains blocked or your taps leaking trust dino [usr] ok [sys] edinburgh [usr] thanks [sys] to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a year and because we realize how inconvenient household issues really are we won't ever make you pay for a call out sound good get to know us better and book your service today at dino dot com when it comes to moving house you've got enough to think about without the worry of dodgy drains and plumbing problems don't take the risk ask about a free health care check from the friendly team here at dino edinburgh after all when it comes to a new home you deserve complete peace of mind and did we already mention it's free schedule yours in just a moment at dino edinburgh our dedicated plumbing team is ready to help with much more than just a week or two big job or small we'll get it sorted from fitting a new tap to an entire bathroom suite with us you're getting the care and attention of friendly local experts backed by the latest technology and of course it all comes to you with the dino promise of clear pricing and fixed rates to find out more please visit dino dot com hello hi sorry i can't get anyone back to you today we are full to capacity i could get someone back tomorrow [usr] hi there [sys] ok i'll pop it in for tomorrow and they'll give you a call when they're on their way i can't i'm afraid because [usr] yes [sys] it's [usr] please [sys] emergencies only it would be slotted in between the emergencies that the engineers just get their calls and they give you [usr] can [sys] a call [usr] you give [sys] when [usr] me [sys] they're [usr] a rough [sys] on route [usr] time [sys] to you thanks [usr] ok ok that's fine can you tell me the number that you've got to call [sys] right the number on the system is [pii] if if i could get someone back today i would [usr] that's [sys] give you [usr] fine [sys] they certainly would give you a call [usr] today if you get [sys] but [usr] any [sys] it's [usr] cancellations [sys] high end lately [usr] or [sys] because [usr] anything [sys] they're just [usr] that [sys] inundated [usr] would you bear [sys] i'm [usr] us [sys] afraid [usr] in mind for that please [sys] ok thank you bye bye [usr] ok ok that's fine all right that's great thank you much thanks bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to diner my name is [pii] how can i help you [usr] hi i just need to cancel the booking i have please [sys] give me the reference number [usr] i knew you were gonna hold on let me just i'm at [pii] [pii] [pii] it's dywo 372 [sys] m [usr] 5290 [sys] the first line of the address [usr] is [pii] [sys] and your name [usr] there's [pii] [sys] no worries i've canceled it is there anything else you want me to do [usr] no that's it thank you [sys] all done love bye bye happy [usr] have a good new [sys] new [usr] year [sys] year [usr] five flight a new flight [sys] and | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening down the road how can i help [usr] hi there i had a booking which i thought was for today my my email confirmation says it's today but i just called and apparently your system shows it as tomorrow for some reason and which doesn't work for me i was wondering if you could help me move it to say wednesday or or thursday this week instead i have a booking reference if you would it [sys] are you a british gas customer [usr] yes [sys] ok can i just take your postcode [usr] [pii] [sys] [pii] [pii] can you please confirm the first line of the address [usr] [pii] [sys] was it a cctv survey right yes ok i will just put you through to our local office they will be able to change [usr] ok [sys] copy i just put you [usr] thanks [sys] thank you dino is the uk s expert repair service offering fast professional solutions to building maintenance problems comprehensive hi sir i've tried to call [usr] hi [sys] the local office they are not answering have you got a pen and paper it's [pii] [pii] [pii] if you ring on this number tomorrow morning and just say that i'm not able to can you just change my appointment date they would be able to change it for you [usr] ok [sys] thanks [usr] all [sys] cheers [usr] right [sys] bye [usr] i'll do that thank you for your help bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to how can i help [usr] hello i've got an appointment this morning with [pii] your engineers and i think they've been out but this morning they rang me and then i answered the phone to say we're on our way but they rang again and i missed it that was about 20 past eight it was in the bathroom [sys] hm [usr] i've got bad knees knees to get to the phone quick just could you just check [sys] ok what's the post code [usr] [pii] [sys] and the first line of address [usr] at [pii] [sys] the first call phone call they said they were on their way [usr] yes that was about i think eight o'clock just around eight o'clock [sys] ok [usr] then they've got another one about 20 past must have been saying i don't know if he's saying he's outside but i was in the [sys] is anybody else [usr] and [sys] at home [usr] tam i got no [sys] let me try and give the engineer a call see if he's had to knock on maybe bear with me two minutes thank you [usr] ok [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers hi thank you for holding unfortunately i can't [usr] hello [sys] get through to him i can see in the system that he's not canceled the job or anything that yet i don't [usr] ohh [sys] you [usr] he [sys] might [usr] hasn't [sys] not [usr] been yet ohh that's good i wasn't sure you see i thought i better [sys] it [usr] ring [sys] might [usr] up [sys] be the case that he did try to knock on and nobody answered because i can see it potentially might be around three o'clock now are you gonna be available at three [usr] yes [sys] ok [usr] yes [sys] perfect [usr] it'll be [sys] that's [usr] three [sys] fine [usr] o'clock [sys] then [usr] i'm in all day i said that to the lady [sys] it might come back around for you around three o'clock then if not in the next hour all right [usr] ok [sys] perfect [usr] then [sys] anything else i can do [usr] that's ok [sys] ok [usr] i'm in [sys] you [usr] all [sys] have a lovely [usr] day [sys] day [usr] ok [sys] then take care bye bye thank [usr] ok [sys] you [usr] you have a nice day thank you very much | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's through did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service [usr] no [sys] advisor [usr] no [sys] we record [usr] have apple [sys] calls [usr] juice [sys] for quality and training purposes [usr] no cos you break and that'll be ok [sys] to you today [usr] hi i was trying to find a contact number for dino plumbing because that's who i've been dealing with previously but i can't seem to find one at all [sys] ok is it to do the home care or is it a chargeable [usr] at it's [sys] job [usr] home it's it's my landlord has british gas cover with yourselves [sys] ok are you wanting to book in a job i can get you through to the right department for [usr] we've been having issues with our toilet for months now and somebody is supposed to come and replace the part but that was a few months ago they said that they contact me when they booked it in and i've not heard anything since but we're starting to have issues again [sys] good bye let me get you through just bear with [usr] thank [sys] me [usr] you i'm back [sys] welcome to british gas my name's [pii] can i have your name please [usr] [pii] [sys] thank you very much and how can i help you this morning [usr] i i asked to be put through to dino plumbing but they put me through to you that's fine i my landlord has cover with yourselves and we've been having ongoing issues with our toilet for months now we've had endless dino engineers come out and the last time they came out they said they had to book in for a part to be replaced and that was a few months ago and we've not heard anything but we're starting to have issues with the toilet again now [sys] right can i ask what the first line of the address and the postcode is and i'll get the details up here and we'll have a look at the jobs [usr] it's [pii] and the post code is [pii] uniform [pii] [pii] [sys] that's brilliant and what's your landlord's name [usr] sorry [sys] what is your landlord's name [usr] [pii] i think it is [pii] [sys] all right ok [usr] could [sys] i'm [usr] be under [sys] just [usr] [pii] [sys] gonna go [usr] if [sys] into [usr] it's his wife's name perhaps [sys] right no that's fine i'm just [usr] i [sys] gonna open up this other system here [usr] thank you [sys] and this will get me to right that one there that one there golf uniform 147 right and was the last appointment in june [usr] sounds about right the last three appointments is someone come out and going no i can't do that today even though they booked it in as that job [sys] right our system is giving me an error message right bear with me one second i'm just going to open up our screen here [usr] thank you [sys] sorry about this [usr] that's ok [sys] modern technology on a monday morning [usr] i don't it's fine it's early as well i rang first thing [sys] no no that's no problem intermittent chugging blocking right [usr] what [sys] let [usr] it [sys] me [usr] is [sys] just [usr] is the seal of one of the connecting parts has come across it's a no entry sign and things keep getting blocked on it and then it chugs and doesn't fill up properly and then eventually ends up blocking the toilet ends up blocking every time we flush it but they said that they just need to come out and replace the seal or something but because it's outside they need scaffolding et cetera and they were supposed to come and do it the last two times they visited but they but when they got out they said no i can't do that today [sys] right they're needing to get scaffolding right the scaffold needed need sweat black elbow one black coupling prick when he's chipping out to get access to the landlord and he is fine for us to do that right if that is the case then why if they're not booked [usr] i mean it's probably because dino plumbing their customer service actively told me they don't read the notes on the jobs that are done and the guy said he put it on the notes i'm wondering if it's just that's happened [sys] it is on the notes here about about the scaffolding and what's required right go on bear with me a wee second what i'm gonna do is i'm gonna see if the local office is open can [usr] ok [sys] you bear with me a moment please [usr] sure thank you [sys] thanks very much [usr] ok [sys] british gas is an inclusive company for all we're [usr] what [sys] proud [usr] then [sys] that our workforce reflects the diversity [usr] boy though [sys] of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you [usr] got my hand pack [sys] you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play [usr] you're boring i'm just waiting for your post [sys] we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you [usr] [pii] [sys] to call back later if you're driving [usr] you're not watching [pii] i'm doing your toast darling [sys] you're moving home did you can now change all your details online [usr] hm [sys] any time of day or night wherever [usr] that [sys] you are to save yourself call [usr] i i don't see that look on the telly there's a tutu train and i'll be quick doesn't it [sys] we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you [usr] but stunning no [sys] if your boiler and heating are working at their best you'll save money on your heating bills a central heating filter is likely to help you can ask your engineer if you've got one coming and they'll give you an idea of what it will cost [usr] ok no cos you can have it on the sofa now no get it down then [sys] ask your advisor or one of engineers about getting a carbon monoxide alarm fitted if you haven't hi there thanks very much for holding i do apologize [usr] ok [sys] about the length of time you've been on hold can i just ask what your name is and also your contact number please [usr] my name is [pii] [sys] and [pii] what's your telephone number please [usr] [pii] [pii] [sys] [pii] [usr] yes [sys] right no problem because i've got the local office on the phone at the moment what they're going to do is they're going [usr] same [sys] to have a word with the manager to see [usr] ok [sys] the reason why this job is closed when everything was down on the system they may have to speak to your landlord as well but i've [usr] ok [sys] also told them that i'm going to get your details because i want you to be contacted obviously if it's the only toilet that's in the house we need [usr] it [sys] to get [usr] is [sys] this sorted as soon as [usr] and we have a child and my partner has a bowel condition we need a working toilet [sys] right no problem i'm just taking a wee note of this as well [pii] how old [usr] thank [sys] is we [usr] you three [sys] three right give me one minute [pii] i'm just gonna go back to the the agent at the local office bear with me a moment please [usr] perfect thank you [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees same respect they offer you [pii] thank you very much for holding and again apologies [usr] that's [sys] about [usr] ok [sys] the length of time you've been on hold [usr] that's [sys] i've just spoken to [pii] in the local office and what she's going to do is she's going to speak to the managers because they don't know why the job has been closed off and more why nobody's came [usr] ok [sys] back to you what she's going to do is she's going to speak to the manager she's then says that they may have to contact the landlord even though the last engineers put a note saying landlords been contacted happy for the work to go ahead but [usr] i [sys] what i have [usr] spoke [sys] done [usr] to them on the phone while they were here [sys] what i've done as well [pii] is i've asked [pii] to get contact back to you because you're the one that's being not not [usr] my landlord passed [sys] messed [usr] it over [sys] about [usr] to me because he's a police officer that works night shifts and things it was just easier with me dealing with it but no i understand that [sys] but what they're gonna do is they're going to come back to you that's the reason that i just wanted to clarify your details just to give them to [pii] that they come back to you and give you an update on what they're going to do to resolve this i have explained the situation that you've got to me on your the bowel [usr] and [sys] condition [usr] it's been going [sys] with your [usr] on [sys] husband [usr] for months [sys] as well [usr] now [sys] well that's what she can't understand and that's why she's going to investigate it with the manager to find [usr] cos [sys] out [usr] every [sys] why [usr] time anybody [sys] this [usr] came out it was always no i can't do that today and then i have to book in for someone else to come and then no one else ever turns up and i have to chase it again [sys] dear no i do apologize about that what i'm also gonna do is i'm gonna raise feedback in regards to this for you [pii] as well [usr] thank [sys] i'm gonna [usr] you [sys] raise what we call an expression of dissatisfaction and what that does is that goes across to our customer relations department just making them aware of where [usr] ok [sys] the downfalls are regarding this again i do apologize that this has been going on for some time you've not been contacted but is now in the hands of the local office they will [usr] ok [sys] come back to you because you're the one that's affected with this problem that's going on [usr] do you have a phone number that i can use in case i need to contact them in a few days [sys] bear [usr] i'll give [sys] with me [usr] it a few [sys] a wee second [usr] days before i i ring them again but [sys] their local [usr] i [sys] office [usr] couldn't [sys] number [usr] find one online [sys] their number it's for the local office is [pii] [pii] [pii] [usr] and that's [sys] but i'm [usr] no plumbing is it [sys] that's that's a local office that's dealing with [usr] ok [sys] this and i'm [usr] perfect [sys] bringing us across [usr] i'll give [sys] the [usr] it a few days if i haven't heard anything i'll call them back [sys] i'm gonna update a note on the system that you have called in today regarding this that nobody's came back to you [usr] perfect [sys] that will also be on that job [usr] i [sys] that's closed [usr] i don't know [sys] and i will also note down i have spoken to [pii] and explain the situation that you've got the the three year old in the house and also your husband's condition and that way it will all be noted down on the system [pii] [pii] [usr] ok [sys] sorry [usr] perfect [sys] ok but [pii] any problems questions or queries please don't hesitate lift the phone and give us a call [usr] perfect thank you very much [sys] no [usr] i thank you i appreciate [sys] problem [usr] your help [sys] you're welcome you take care thanks for your time [usr] and you bye [sys] cheers [usr] bye [sys] bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help [usr] a little fucked around her [sys] if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not [usr] on hold on hold on hold on hold one all afternoon [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too [usr] 16 fucking [sys] on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills [usr] i know [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did good day you are through to british gas home care services department you are speaking to [pii] how can i help you [usr] hi i'm waiting for dino to come out because i've got a bit of a a burst pipe they text me at about quarter past five to say that they're gonna be there as soon as they can i'm just wondering if you've got a time at all for when they're gonna be here i've got a reference number if it's any good [sys] no it's ok i do have your details i'll just check for you quickly [usr] ok thank [sys] can i [usr] you [sys] please have your name and surname [usr] it's mister [pii] [sys] thank you much sir mister [pii] can i please have the first line of address and postcode for your property please [usr] it's [pii] [sys] [pii] thank you much and just lastly can i please have your date of birth [usr] it's 25th of the 9th 61 [sys] thank you alright let me just check on this appointment for you quickly can let they get me and what bye hello that are we ok i do see that there is a an emergency appointment booked in for you for today right let me just see ok i do see the estimate time for this appointment is any time between seven and eight [usr] seven and eight [sys] that is the estimated time for for for this appointment but should anything change that engineer should be in contact with you [usr] ok [sys] whichever engineer was that send you the text they will definitely attend but the time on here which is estimated is between anytime between seven and eight [usr] ok that's great ok all right thanks very much for your time [sys] ok mister [pii] no problem have yourself a great night for [usr] you too thanks very much bye [sys] alright [usr] bye [sys] then bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to how can i help [usr] good morning i called you yesterday or not you personally but called your customer service department yesterday about having a cctv a survey of a drain in in [pii] and the gentleman said his supervisor would call me back with a quote and i haven't had a call back and i just wondered if i could chase it up [sys] sure can i take the postcode where you are please [usr] it's ch [pii] [pii] [sys] it makes sense email me what would i lie to you i think he does and no no what i'll do is i'll text you the number for the office that was doing the job and [usr] thank [sys] then obviously [usr] you [sys] if you call them they can then tell you about things [usr] thanks [sys] and if [usr] very [sys] necessary [usr] much [sys] make your booking as well let me just get this through to you right ok right that should be coming through for you now as i said this is the guys that are doing the job they can make all the details for you and let what the reports had [usr] brilliant thank you very much [sys] all right no problem [usr] bye [sys] cheers [usr] bye bye [sys] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes good morning you through to british gas you're speaking to [pii] can i get your name please [usr] it's [pii] [sys] and can i give you her number please [usr] ohh i haven't got it on me i just [sys] that's [usr] wanna [sys] ok [usr] check dino is supposed to be coming out this morning i just wanna make sure that they are dino plumbing [sys] i just need some details of the property i can have a look [usr] ok [sys] for you do you do you have the post code of the property [usr] [pii] [pii] [sys] [pii] thank you and how you spell that and the first line of address [usr] [pii] [sys] ok thank you let me just bring that up for you now right ok what was the job for [usr] they've dug up a bit of the bathroom and they're supposed to re plaster the flooring bit or whatever [sys] ok that will be with the local office at the moment they're not open till eight [usr] ohh ok [sys] any internal jobs with them they would have that on [usr] and is [sys] that [usr] that [sys] you call [usr] this [sys] back [usr] same number [sys] you give this number a call again and then then then we can contact them directly or i can give you them give you their number if you wish [usr] ok let me just get a pen and paper hang on one second thank you [sys] sure [usr] ok [sys] [pii] [pii] [pii] [usr] ok thank you very much thank you for your [sys] you're [usr] help [sys] welcome take [usr] thank [sys] care [usr] you [sys] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome dino my name's [pii] how can i help [usr] hi my name is [pii] we had a one of your chaps come over and have a look at our drains not last week the week before and someone was gonna get back in contact with us it was just a quote and see what the issue was and someone was supposed to get back in contact with us last week to book in the actual work itself [sys] right you're [usr] and [sys] not [usr] i haven't [sys] happy [usr] had that all i've had was an answer phone message the other day saying please can you call us to pay for the services we haven't had any services yet [sys] hm give me a moment then let me try and see about getting you to the local team and we'll try and get it all sorted what's your postcode [usr] [pii] [pii] [sys] yep [usr] [pii] [sys] wait a moment i'm just coming to here and what's the first line on the address [usr] [pii] [sys] that's absolutely fine give me one moment then let me pop you across to the local team they'll be able to see all the details and see if i can book back in for you one moment [usr] thank you [sys] ok hello you've reached [pii] how can i help [usr] hi there my name's [pii] i had one of your chaps out not last week the week before to look at our drains and give us a quote on what needs to be done and he went away and said someone will be in contact from the office to book something in book a date for people to come and sort that out we haven't heard nothing all i've heard is i had a an answerphone message the other day saying give us a call back to pay what you owe and i was well i haven't had any services yet [sys] what's the postcode [usr] [pii] [pii] [pii] [sys] ok bear me a second that's for [pii] [usr] correct [sys] ok bear me a second while i look at the notes thank you for holding sorry i do apologize that was i've just had a look now that was and you don't know anything about that [usr] that's ok no problem at all is anyone gonna try and book something in for us [sys] what was it for a quote did you say [usr] no we we had a chat round he had a look at our drains and said what we needed and he said someone give us a buzz back in to to sort a date for people to come around and get it sorted [sys] ok let me have a look and see where the quote is bear me a second thank you for holding what i'll do is because unfortunately i don't deal with this stuff what i'll do is i'll chase the people that do now and i'll ask them to email you over do you have an email that i can take [usr] or they can call me but email is [pii] which is [pii] [pii] [sys] [pii] ok no worries i'll get them to send that over to you as soon as possible [usr] ok thank you very much cheers [sys] no worries take care bye bye [usr] bye now | 2Chase Call
|
[sys] good afternoon speaking how can i help [usr] hello [sys] right [usr] you came to do some work on our toilet last month and i haven't paid for it somebody was gonna get in touch about payment but they never did [sys] ok what's [usr] i'm [sys] the [usr] just [sys] post [usr] following [sys] code [usr] it up it's po 31 eight [pii] [sys] [pii] of white ok we just filled in their calls i think the person in the office was off sick today what [usr] should [sys] i'll do is [usr] i call [sys] i'll [usr] back tomorrow [sys] give us a call back tomorrow but i'll email them as well and let them know that you're chasing and get them to send you over an invoice it will take payment over the phone for you [usr] that's fine do you want do you wanna give them my mobile number just they've got [sys] the [usr] it [sys] number i've got on here is for missus [pii] ending [pii] which is the one you're ringing in now [usr] that's perfect [sys] lovely [usr] ok [sys] perfect [usr] that's great [sys] i'll [usr] ok [sys] pop it over [usr] all [sys] all right [usr] right then thanks then [sys] cheers [usr] thanks [sys] bye [usr] bye [sys] bye [usr] bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done you're through to [pii] at dino how can i help [usr] afternoon [pii] i had a call yesterday from you guys to settle the invoice for work that was done a couple of weeks back on my property and when i spoke to them she said she was gonna send me an invoice stating that the work was done on a share drain i can get or try and get a refund from southern [sys] right [usr] water haven't received an invoice i was hoping that you could send that across [sys] i [usr] to me [sys] i [usr] now [sys] can't send it myself but i can pop you through to the local office who'll be able to assist can i take your postcode please [usr] it was bravo november 27th [pii] [sys] what's up [usr] [pii] [sys] let's have a look in the first line of your address please and [usr] five [sys] your name [usr] cookman [sys] as well [usr] close [sys] ok [usr] and truman [sys] i'll transfer you over do you want a contact number as well just in case there's an issue with the transfer [usr] bear with me let me just find something to put it down on [sys] yep [pii] [usr] whenever you are [sys] [pii] [usr] [pii] [sys] [pii] [usr] on [sys] no problem transfer [usr] that's perfect [sys] you now [usr] thank [sys] by [usr] you very much [sys] good afternoon [pii] speaking [usr] i was just transferred from one of your colleagues work done and our property two weeks ago now and i've just paid the invoice for you guys but when i was speaking to one of your colleagues they said yesterday that they're gonna send me an invoice stating that the work was carried out on a shared drain i can try and reclaim a refund from southern water but i haven't received a copy of this invoice yet i was hoping you could send it across to me now [sys] what's your bank [usr] for november 27th [sys] sorry i'm you're breaking up i've got [usr] strat [sys] bn [usr] tango [sys] 27 thank you [usr] three foxtrot tango [sys] and five close [usr] four line [sys] ok can i take your email address and i can forward it over to you [usr] shawn spelled [pii] [sys] right i've got to show [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] ohh right sorry [usr] [pii] [sys] it it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] hello [usr] get [sys] i've [usr] out my [sys] just [usr] car [sys] got [pii] [usr] see if that helps for you [sys] sorry [usr] [pii] sorry [sys] [pii] that's what i've got down [usr] [pii] [sys] [pii] sorry you're you're [usr] [pii] google mail [sys] bad [pii] ok [usr] she's wife | 2Chase Call
|
[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment good afternoon down in plumbing [usr] hi it's [pii] calling from british gas in [pii] my d 365 i'm working but i've got a customer on the line that's been waiting for the leak detection team to call them but they haven't heard anything yet and the customers got no hot water [sys] ok could i take a postcode [usr] [pii] [pii] [sys] that was me ok i've booked in for tomorrow er not tomorrow sorry for the 15th er friday [usr] what what time on friday [sys] let me have a look for you one second it's an all day appointment we should be there from nine really [usr] ok that's brilliant thank you [sys] no [usr] for your help [sys] worries thank you bye [usr] ok [sys] bye [usr] bye bye bye | 2Chase Call
|
[sys] thank you [usr] ok [sys] for calling [usr] how can [sys] dino [usr] i [sys] rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to [pii] how can i help you today [usr] how you doing mate you're right i booked an appointment mate earlier today for the fourth of january i i wanna cancel it man i can't wait that long i've got someone else to do it [sys] what's your postcode [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] and can you confirm your name and your telephone number [usr] it is [pii] and it is [pii] or you might have my mo my mobile which is [pii] [sys] ok [pii] i'll get that handed down for you ok [usr] you all canceled hot man you a star mate thank you very much have a great christmas [sys] take care bye you [usr] thanks bye [sys] too [usr] bye | 2Chase Call
|
[sys] thank you for calling dino rod your local drains and plumbing experts for drainage inquiries press one plumbing inquiries press two your call is very important to us please wait for the next available agent [pii] [pii] speaking [usr] hi [pii] it's [pii] calling from bt british telecom i know i've come through on the sales line here i'm trying to get through to [pii] the it manager [sys] ok i'll just go and see if he's available for you if it was a calling again sorry [usr] [pii] from bt i spoke to him a couple of weeks ago i've not back you see i just [sys] ok i'll just go and see if he's in the office for you if you bear with me for a couple [usr] right [sys] of moments [usr] cheers [sys] that [usr] this is it [sys] i'm just going to pop you through to him now [usr] right shit it's not [sys] hi [pii] speaking [usr] hi [pii] it's [pii] calling from bt spoke back end of august i've not heard back anything about this broadband i'm just [sys] what do you mean by [usr] and [sys] you've not heard back [usr] i've not heard back about it whether you want to cancel it or not [sys] you were getting back in touch with me with some information [usr] as far as i can see on here it says that our conversation you understand it and [sys] cos [usr] that [sys] you [usr] was [sys] rang [usr] it from [sys] you rang me to ask me about whether or not we needed it and i said i thought it had already been canceled and you said well it looks there's a bill on it you were gonna get me some information and send it i spoke to our accounts who said [usr] hm [sys] yes that was canceled and i said well [pii] seems to think that we're still paying for it he's gonna get [usr] right [sys] back to me and then there was some usage you were gonna have a look at i was waiting for you to get back to us because [usr] i've [sys] yes [usr] not [sys] i said [usr] not [sys] to [usr] a chance [sys] you that's [usr] to do [sys] been [usr] that [sys] canceled since cos we were on a dedicated line and yet you reckon we've got wifi for somewhere else whereas [usr] right [sys] we don't we're not using anything else everything's on the dedicated line now [usr] ok [sys] cos you remember when he said to me if that's the case then yes it will be sorted out cos i said well how long have we been getting billed for it because we're supposed to be [usr] hm [sys] not paying for anything else now other than the dedicated line everything's on there on the dedicated now [usr] i think it is confusing i i think i was under the impression that i was getting something sent i'll get i'll get a a form sent across to you now do you want me to send it to you or this email at mail [sys] you can send it [pii] if you send it to umar and put it on send it to account [pii] and copy [pii] in and copy me in we've all got it [usr] it might be difficult for me to copy all them people in because it's done on a an echo side i can [sys] right [usr] get across [sys] well send [usr] to [sys] it send it to well if i send if you send it to me can i send it to someone else [usr] i mean all it is it's just to say it's been canceled well we're getting it canceled you [sys] send [usr] you sign [sys] it to [usr] it [sys] send [usr] you would [sys] it send it to [pii] then [usr] alright [sys] m my [usr] ok i'll get that [sys] and then what i'll do is i'll let umar know to keep his eye out for it he can confirm when it was canceled and then cos i did speak [usr] now [sys] to [usr] if [sys] and he said yes it's been canceled and he said i've already [usr] if [sys] spoken [usr] he's got [sys] to them [usr] some [sys] well i don't know what he's got you're better off conferring with who are about it i'm not in accounts [usr] it if he's got some proof of it we'd be able to find [sys] well again [usr] out [sys] if you ask back then should be able to should be able to route something out for you but i'll let him [usr] right [sys] know that he's [usr] ok [sys] gonna get an email off you about it [usr] it'll be some point this afternoon [sys] brilliant all right i spoke i said to him have [usr] right [sys] you heard anything back about bt and he [usr] no [sys] went no not [usr] no [sys] as [usr] we [sys] yet no [usr] send you [sys] and i said well have [usr] nice [sys] a look to see whether you can find the cancellation and i'm sure he said he'd got something i'm i'm sure he'll be able to furnish you with something ohh [usr] no [sys] right [usr] worries i'll i'll draft this up now [sys] all right [usr] all [sys] and [usr] right [sys] i'll [usr] ok [sys] i'll i'll give him a quick call and let him know to expect an email sometime this afternoon [usr] right [sys] all [usr] brilliant [sys] right brilliant cheers [usr] all right speak [sys] and the reason why my [usr] soon [sys] name's [usr] cheers [sys] on [usr] bye [sys] the account is is because originally when they set up the dedicated line i was the i was the point of contact [usr] right [sys] and it's [usr] ok [sys] not me that deals with [usr] no [sys] the account [usr] worries [sys] myself it's that does the accounts but i'll i'll give him a bell let him know if someone's coming over and ask him to route out when it [usr] you [sys] was canceled from he's got something for you [usr] no no ok [sys] cheers love [usr] brilliant [sys] thank you [usr] alright [sys] all right [usr] speak [sys] thanks [usr] you [sys] a lot [usr] soon [sys] bye [usr] bye | 2Chase Call
|
[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one good morning [usr] yes good morning i'm calling from golf club we were do an engineer out yesterday but he didn't say i just wanted to check that i've done for today [sys] i [usr] ok i'm [sys] i'm [usr] calling [sys] sorry [usr] from [sys] you [usr] golf [sys] are breaking [usr] club [sys] up quite a bit [usr] i've [sys] there [usr] had an engineer out well we were meant to have an out yesterday but he didn't run up i'm just checking he's coming today [sys] yep [usr] it's [pii] [pii] 38 [sys] all right do you have a postcode for me and i'll find out for you ok yep [pii] [usr] thank you [sys] there let's have a look for you are you happy for me to pop you on hold and i can find out from my colleague who deals with the area bear me a moment [usr] ok yes please and i've got it was last friday that couldn't sit got a really big wake tomorrow toilets and things aren't in use and i really tomorrow ok cos i said he was scheduled in for yesterday but [sys] hello [usr] he did turn up [sys] thank you much [usr] what happens [sys] for holding [usr] if he gets stuck on a tour job [sys] right having a look with my colleague we can get an engineer this [usr] what [sys] afternoon [usr] happens if you [sys] for [usr] get stuck [sys] you early [usr] or two jobs [sys] afternoon [usr] today and you can't [sys] for [usr] to us [sys] to carry [usr] send [sys] out the works [usr] else ok brilliant thank you very much thank you bye [sys] ok ok bless you no don't worry we'll send the engineer this afternoon and he's just got i think two jobs this morning to do and then he'll come to you for the afternoon for half a day you have any sorry you broke up there did you say was to get stuck on the two jobs if obviously if anything else happens we will definitely arrange for someone to 100% attend today for you that's no worries you take care bye bye | 2Chase Call
|
[sys] thank you for calling [pii] please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please good morning speaking [usr] hi i spoke to one of your colleagues on saturday regarding somebody being called out to our property in i just wanted to know what happened and they said the manager [sys] ok [usr] was [sys] what's [usr] give [sys] your [usr] me [sys] postcode [usr] a call [sys] please i [usr] [pii] [sys] it was that [pii] [usr] [pii] [sys] and what's your surname please [usr] [pii] [sys] did the the manager come out to the weekend [usr] no no no you i spoke to one of your colleagues somebody came out to the property it's a rental property about a week ago we have it through british gas and there was a problem with not being able to do to clear the drain because i'm on a blocking or something but whoever i spoke to you said it's better that the manager speaks to you cos i don't [sys] right [usr] really know what's [sys] ok [usr] happened [sys] he's still on the phone he's on he's just taking another call just now do you want i don't know how long it will be do you want to hold or i could get him to phone you back yep [usr] if you could just call me back that would be great [sys] what's [usr] i just [sys] your [usr] wanted [sys] best [usr] to [sys] number [usr] find [sys] please [usr] out what was happening that's great [pii] [sys] -huh -huh [usr] [pii] [sys] [pii] [usr] [pii] [sys] but i'll ask him to give you a wee call back thank you thanks bye [usr] thank [sys] bye [usr] you very much thank you bye bye | 2Chase Call
|
[sys] thank [usr] thank [sys] you for calling [usr] you for [sys] dino [usr] calling [sys] rod [usr] dino rod [sys] partners [usr] partners [sys] with british [usr] with british [sys] care [usr] air [sys] please listen [usr] please [sys] to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage servicess online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling you're speaking to how may i help [usr] good evening my name is [pii] er i called a few hours ago and arranged for one of your engineers to come to my house with a block drain before nine o'clock and that time seems to be approaching i'm getting a bit anxious are they still coming [sys] ok well it's still at eight but let me check for you have you got ad y number at all please [usr] er no [sys] ok can i take your postcode please [usr] [pii] [sys] just bear with me and did you say your name was mister [pii] [usr] that's right yes [sys] and for data protection please could you give me your full address [usr] it's [pii] [sys] ok just bear with me i'll just take a look just bear with me i'm just opening the page [usr] thank you [sys] if you can just bear with me i'll put you on hold and i'll see if i can call the engineer for you [usr] thank you [sys] all right thank [usr] yes [sys] you [usr] a lot more then they sign off [sys] dino is the uk s expert repair service [usr] right [sys] offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers hello there [usr] hello [sys] hi the engineer [usr] hi [pii] [sys] said he will be about an hour he's just on an emergency at the moment i'm afraid [usr] ok he thinks he will be here in an hour ohh good [sys] he will give you a call he will give you a call prior to arriving [usr] ok thank you [sys] all right thank [usr] right bye bye [sys] you bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to dino my name's [pii] how can i help you today [usr] hi i've got a reference number i was supposed to have someone come out today to look at our pipes and no one's turned up yet just look he's looking to figure out where they are [sys] can i take your postcode [usr] it's [pii] [sys] did you book first line of the address [usr] it should be [pii] [pii] or it'll be [pii] [sys] and did you book with british gas or di [usr] sorry could you repeat that [sys] did you book with british gas or died or [usr] i have no idea my landlady booked it [sys] right ok because i can't see anything on my system i may be booked in with british gas do you want me to put you through [usr] i think my landlady is currently on the phone to british scout and has been put on hold do if it's do if people would still come out at this time it i've been waiting at home all day and it's now 844 in the evening i wanna know what's going on [sys] they do but british gas should be able to chase the engineer and find out where he is for you i can't access the booking because i'm not insurance trade [usr] i see ok is there any direct line that you can put me through to or is it gonna be held in a queue [sys] i could put you through but you may be in a queue [usr] ok sure let's do that then [sys] hold on the line [usr] thanks anti social [sys] hello and welcome to british gas calls are recorded for training and monitoring purposes freezing pipes are one of the most common causes of boiler breakdowns in winter but they are one of the quickest and easiest to fix yourself just head outside and find your condensate pipe if it looks frozen put a hot water bottle over the pipe or pour warm not boiling water over it this can get your heating up and running again in minutes without having to wait for an engineer please note our plumbing and drains cover can help with burst pipes but doesn't cover frozen pipes please choose from one of the following two options if you have a question about heating or home care press one to discuss your gas and electricity account press two | 2Chase Call
|
[sys] met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an you are number one in line and will be answered by the next available representative expect emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engine have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can [usr] soon [sys] help [usr] to get [sys] when [usr] you [sys] you're connected don't let a broken book you are number one in line and will be answered by the next available representative emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engine have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler you are number one in line and will be answered by the next available representative emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler you are number one in line and will be answered by the next available representative emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler you are number one in line and will be answered by the next available representative emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation good afternoon dana plumbing [usr] good afternoon i was speaking with one of your schedulers this morning forgive me if i've got the name [sys] yes [usr] i think it was [pii] and the i was down for job number four today i'm in and i was expecting someone around about midday i still haven't had anybody [sys] ok what's your [usr] come [sys] postcode [usr] yet [sys] please [usr] i just check that i have it's [pii] [pii] [sys] and the first line of the address [usr] [pii] [sys] [pii] i'm just gonna have [usr] that's [sys] a look bear [usr] it [sys] with me ok [usr] thank you [sys] met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to hello hi thanks for holding he's just [usr] hello [sys] on a job at the minute and you're the next one i don't know late but he's just [usr] ok [sys] he gets an hour and he i'm just [usr] that [sys] trying [usr] works [sys] to see when he roughly got there [usr] i just wanted to make sure i've been forgot about [sys] no [usr] i've had a bad [sys] it's the [usr] three [sys] weekend [usr] days put [sys] and [usr] it [sys] he's [usr] that [sys] your [usr] way [sys] next all right take care bye bye [usr] thank you much take care bye bye | 2Chase Call
|
[usr] big office in my big chair [sys] thank you for calling dino rod partners [usr] i come [sys] with british gas [usr] couplings that was [sys] please [usr] another story [sys] listen to the options [usr] but [sys] carefully [usr] i knew a little one [sys] we can get you to the right team [usr] i got [sys] if [usr] a new [sys] you need [usr] one [sys] any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to dino [pii] speaking how can i help [usr] hi i've got a british gas home care account and the engineer sorry your plumber came and he said i needed [sys] sorry just [usr] a new [sys] just bear just bear with me one moment i'll pass you through to the home care team [usr] well wait hold on because the job that needs to be done is chargeable [sys] right [usr] the engineer came for the plumber came to fix my toilet that's leaking he's put in a a temporary fix but i need to replace the system i've got the part he said once i had the part i could book the job [sys] what's [usr] but [sys] your [usr] when i went [sys] postcode [usr] on the sorry [sys] the postcode please [usr] [pii] [sys] right just bear with me it's our local office that you need to speak with and they'll they'll get that sorted for you [usr] right god they don't [sys] and [usr] answer the phone or when they answer the the line drops [sys] it shouldn't drop i mean they they they're the ones who book that job in for you they've already been out i'll pass you through to them now and [usr] ok [sys] they'll book it in ok [usr] thank you [sys] one day the problem [usr] hello i have a home care account and [sys] huh [usr] your plumber came on monday and he said i needed a new part [sys] right [usr] i've a new system right i bought [sys] right [usr] the system and he said i need i think it might be chargeable i'm calling to book in and fix it [sys] it [usr] to [sys] would be chargeable [usr] get it ok [sys] you just want [usr] i'd [sys] to put [usr] to [sys] your then [usr] book the [sys] what's your postcode [usr] nnw one [pii] [sys] i'm sorry you phoned the wrong you phoned the wrong number [usr] no no no you i rang i rang your main number and they and they put me through to you [sys] we [usr] they [sys] don't [usr] said [sys] cover [usr] this is [sys] that [usr] the [sys] post code i think that's is that [pii] [usr] yes [sys] near [pii] [usr] why has he put me my god it's it's [pii] [sys] right we we don't cover we only cover [pii] up here sorry [usr] can you put me through to the [pii] people then [sys] i don't even know the number for for them sorry [usr] my god ok all right thank you | 2Chase Call
|
[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning you're through to dino [pii] speaking how can i help [usr] hi there i booked an appointment with yourselves yesterday the guy phoned to say we could reschedule it the first thing this morning but i've not [sys] right [usr] i've not heard anything from anyone [sys] right can i take your postcode and i can pop you through to the office you should be able to update you for that [usr] very much s w-2 1 n a [sys] a and a thank you ok let's have a look ok i'm just gonna pop you through to the office now for you [usr] thanks [sys] the dina rod drain services please press option one if you have a blocked drain or would to discuss an engineer's visit your call is being transferred please hold how they [usr] hi there i booked an appointment for yourselves yesterday [sys] ok [usr] and the and the guy phoned to say we'd come round tomorrow morning instead well this morning first thing this morning instead you'd get someone out and i've not [sys] ok [usr] heard anything [sys] what's the post code [usr] [pii] [sys] [pii] [pii] one second [usr] no worries [sys] i i i just see it sorry i'll get him over there as soon as he finishes his job he's in he's in s w-2 right now apologies for that i don't know why he didn't tell us but i've got it marked on all right he sh he should [usr] cheers [sys] be there shortly [usr] thanks [sys] ok [usr] for that [sys] thank [usr] thank [sys] you bye [usr] you bye | 2Chase Call
|
[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through [pii] speaking how can i help [usr] hello i'm waiting for an estimate for a new soak away shall i give you my address [sys] you're waiting for what sorry [usr] an estimate [sys] bye [usr] to put in a new soak away [sys] ok what's the post code of the address [usr] [pii] [sys] that will take 3 to 5 working days let me just pop you through bear with me a moment i know how can i help [usr] hello you're a new person are you i'm waiting for an estimate for a new sewed away [sys] ok that's fine what was the postcode [usr] [pii] [sys] yep huh yes [pii] [usr] that's right yes [sys] yes ok do do do let me just see because the person who i would need to get you through to they have all now gone on lunch [usr] right [sys] i the last time when we last spoke was on the 18th has no one been in touch with you since then [usr] no [sys] no that is strange ok because they everyone is out of the office at the moment all i can do is send another email to for them to pick up when [usr] well [sys] they are [usr] if [sys] back [usr] i if i ring this afternoon will be somebody there [sys] possibly i think they're all getting back around half three [usr] gosh that's a long lunch i mean i've been waiting nearly a fortnight you know [sys] no [usr] i'm [sys] i completely [usr] bit [sys] understand [usr] concerned [sys] and there has been three or four emails sent by myself and my colleague but other than sending emails and chasing that that is all we can do on our part but again what i'll do is i'll send them another email they do receive it and then again if you if you wouldn't mind just going again at half three ish and hopefully [usr] yes [sys] someone will be here and i can get you passed through [usr] ok i'll try that i'll ring [sys] ok [usr] about half past three this afternoon [sys] no that's absolutely perfect no worries [usr] ok thank you very much [sys] lovely no worries thank you [usr] bye [sys] thanks bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help [usr] hello i was expecting somebody to call today to give us aaa quote for or to have a look and see what's wrong with our drains and and give us a quote but nobody turned up [sys] can i get your postcode [usr] [pii] [pii] [sys] and the first line of address [usr] [pii] [sys] and can i get the name on the account [usr] it would have been [pii] hurst it's my daughter's house [sys] no worries you said you had a a booking for today [usr] i rang i rang yesterday and they said somebody will come tomorrow and i said that's great and they said we can't tell what time i come tomorrow i said fine [sys] right ok cos the only job i can see is for yesterday it says [usr] yesterday well [sys] 20 [usr] i rang you [sys] it says it says it's a bit of a weird one normally it says just one day but it's either the 26th and then the first of october between that time but it's either it's been canceled there's nothing nothing active or but [usr] well that's that's that's really weird cos i say i i it was yesterday that i rang about it and they said we'll send somebody tomorrow and i said that's terrific it's presumably not been booked in properly properly or something [sys] let me just quickly have a look would you to get a a job booked in then i'm assuming [usr] i'd it because i'd i'd to know i i'd a quote of some description i know what's [sys] no worries just bear with me one second i've got the best contact number as [pii] should i keep it as themselves [usr] yes [sys] or change [usr] her [sys] it [usr] not her [sys] ok [usr] number what whatever that number is i forget about it cos she's the [sys] no [usr] one who will be [sys] worries [usr] in the house [sys] i'm just gonna quickly have a read on you need an engineer out to see what's wrong with your drinks is that right [usr] yes cos there's a toilet that just that just keeps blocking and blocking and you've been out to it a couple of months ago and unblocked it and then they they've plunged it again several times since and it's now completely blocked again and other there's another two toilets on different floors and they intermittently block as well it's a good chance it's a drain rather than or something which is what your person said last time when he came to unblock it [sys] and are there any vulnerabilities on site the engineers should be aware of [usr] no no [sys] that's fine and is there a toilet you're able to use are they all [usr] yes [sys] blocked [usr] there's no there's at least one of the others that it's managing at the moment i say it's great but it's managing [sys] and what about the the shower or the bath is that working fine [usr] no that seems to be working ok yes [sys] ok [usr] that's true [sys] that's fine perfect i'll have a look at availability for you now cos it seems the local office is quite busy the earliest i could get you booked in for would be wednesday i could try maybe tuesday [usr] right [sys] one system is showing wednesday [usr] tuesday tuesday would be better because i can go that next week and i can guarantee there's gonna be somebody there wednesday and i can't guarantee it [sys] right [usr] i'm gonna [sys] just bear me a few moments i'll try and get tuesday for you is it ok i should pop [usr] thank [sys] you on hold [usr] you thank you [sys] thank you dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dino plumbing can help we have a range of water saving devices available to find out more hi thanks for waiting [usr] that's ok [sys] i've i've been able to get you tuesday it will be between 8 a.m. and 6 p.m. [usr] ok [sys] and er the engineer should give [pii] a ring when he's on the way [usr] ok thank you [sys] did my colleague go over the one that you spoke to yesterday did they go over how much you'd be looking at what the quote it might be and how it works [usr] no no [sys] ok there's no call out fee the engineer will come take a look at the work and provide you with a quote er if [usr] they're [sys] the quote [usr] right [sys] is to strictly unblock a drain you should be looking at around 100 and £70 [usr] right [sys] if there's any further work to be done he'll obviously let yourself know and provide you with a quote er which you can say yes or no to and it's a payment upon completion by cash or card is that ok with yourself [usr] that's ok right [sys] perfect i'll get that booked in for you now and then [pii] [usr] thank you [sys] will get a text just to confirm it's been booked in [usr] ok thanks very much indeed [sys] thank you take care [usr] ok thank you bye [sys] bye | 2Chase Call
|
[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] talk to how can i help you [usr] good afternoon my name's mister [pii] and i've had i've had your people out here yesterday i live at [pii] and they couldn't do the job yesterday but they [sys] ok [usr] said [sys] can you give me the postcode first of all thank you [usr] it's [pii] [sys] and the first line of the address thank you [usr] [pii] [sys] right ok mister [pii] [usr] that's right yes [sys] ok how can i help you then [usr] well your people came yesterday er to i've had you before and er they've come back again but they said they couldn't do the job yesterday cos er i think there's a a droppage in the line or [sys] there's [usr] something [sys] a collapse on i've seen the road it collapse on the bum trap dig up to look at photos and properly dig up not charged as per ops manager it'll be an ongoing thing what what do you need at the moment sir [usr] somebody said they would contact me this morning and that i've heard nothing [sys] ok just one minute sir then right i'll put you through to the i work in stockport i'll put put put you through to the reading office and then you can speak to them ok [usr] ok thank [sys] won't be a minute dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dino plumbing can help we have a range of water saving devices hello mister [pii] [usr] hello [sys] the the lady who's dealing with it is not in the reading office at the moment they've passed a message on to her and she will give you a ring it might be it'll be either this afternoon or tomorrow morning now is that ok but it's it's it's his ongoing situation ok [usr] that means i can't do anything doesn't it [sys] well at the moment [usr] i can't [sys] they need to i can give you the [usr] well i need to go out and do some shopping i i'm low on food and and i'm i'm just waiting for a phone [sys] ok [usr] call [sys] well well [usr] and [sys] you if i give you the direct number for the reading office is that ok and then you can leave a message with them when you to because you you have to go out is that ok i can give you a direct number for them [usr] ok [sys] you take [usr] just [sys] it [usr] just just a second let [sys] no [usr] me get [sys] problem [usr] a pen ok [sys] it's [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] and then [pii] [usr] [pii] [pii] [sys] ok ok [usr] ok [sys] all [usr] thank [sys] right no [usr] you very [sys] problem [usr] much [sys] sir hope you get it sorted thank you bye now [usr] you [sys] right [usr] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] speaking how can i help you [usr] hello good morning we called yesterday to log in an emergency and it was close to 11 pm but there was no sign of the engineer and because of the nature of our business we're a commercial premises we called to postpone it until this morning i'm just following up on that and see if you can give me an estimated time of arrival for the engineering site i can give you my postcode [sys] yes [usr] and [sys] please [usr] the postcode [sys] ok [usr] is [pii] [pii] [sys] [pii] what's the first line of the address [usr] is [pii] [sys] i could take your name please [usr] sorry [sys] can i take your name please [usr] my name [pii] [sys] ok just let me have a quick look for you [usr] thank you [sys] all right i can't see what time did you but what i can do is have you got the number for the office [usr] for [sys] did you get given the number for the office [usr] for what office is ours or yours [sys] no no the the office you will be attending [usr] no we weren't given any numbers yesterday [sys] all right what [usr] we [sys] i can do [usr] just [sys] is i can give you their number they're not open till eight o'clock but they should be able to give you an estimate of what time they'll be attending they've not put down any information for us to to to pass on to yourself if what i mean but i can certainly give you their office number and then if you give them a call at eight o'clock they'll be able to they'll be able to give you a better idea [usr] but he he's still logged in as to for them to come [sys] it's [usr] this [sys] still [usr] morning [sys] logged in it's [usr] ok [sys] it's still logged in but i said that i can't give you a specific because it would need to be themselves but you got a pen and paper i'll give you that number [usr] that's that's grand i've got pen and paper hand me [sys] ok it's 01254 [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok well i'll give him a call now at eight o'clock [sys] the open [usr] understand [sys] a yes just give them a quick call and they'll be able to give you a better rough idea of when it's gonna occur ok [usr] that's fantastic thank you for your help [sys] not a problem sir thanks for calling [usr] cheers now bye bye [sys] ok bye | 2Chase Call
|
[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything we record calls for quality and training purposes the current wait time is approximately six minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices [usr] have [sys] more [usr] you [sys] predictable [usr] checked [sys] by [usr] your [sys] increasing [usr] phone [sys] gas [usr] for anything [sys] storage by [usr] from [sys] 50% [usr] and there's nothing [sys] the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill [usr] ok here but you're gonna get him ready cos i'm going as soon as i've done this come on in guys come on [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today hi there hi there you're through to re of british gas who am i speaking to today [usr] hello my name is [pii] [sys] i [usr] would [sys] can help [usr] you would you my job reference number [sys] no that should i should be able to find that on your account can i get the house number and postcode please [usr] [pii] ip [pii] [sys] thank you and how can i help you today [usr] i've got an ongoing situation we had our gas boiler serviced last friday and the engineer said that the pump needed replacing or mending or working on and it would he would organized it with dino rod and someone will be round on monday to do it i waited in all day monday and nobody came until 530 it was a dino plumbing man k and he said he wasn't down to do the job anyway he was just to come down to see what part needed doing and order it and in the interim we had leakages on the radiators that had been looked at during the service but luckily we've had somebody out from british gas has come and sorted that out however i have no idea what's happening i've got a job reference number to find out what's going on i haven't no no nothing to say when it when it's likely to get done [sys] right ok just loaded up the the account now i'm looking at the job a second ok [usr] ok we [sys] ok [usr] are [sys] he's taken ok he's done that but [usr] alright [sys] what else [usr] what are you saying [sys] i'm just reading what the engineers put he says he's taking the gland that on lock shield in after the previous visit on balancing system he doesn't hasn't put any of the notes i don't know what what needs to be done next now if we need a [usr] nothing's been ordered then [sys] one second [usr] but are we looking at the same job [sys] this one happened yesterday [usr] the one that happened yesterday that was the british gas man who who came to look at my radiators but i [sys] right [usr] a somebody came out on monday the job was dywo [sys] ok ok that's fine i thought you i thought you said that someone came out to stop the leak and it was it was a different slot a different appointment that's all that's fine i can call that up one second [usr] no no the that was that happened as an interim and we had to i phoned up and was told that we booked that online because we were worried about the leaking radiators but the engineer who came out canceled the charge and said no that's fine and he he did the two radiators that we found another one had leaked in the in the dining room [sys] ok [usr] but no but i'm still waiting the the main thing was following the the service was this this pump [sys] ok let me give the local office a call and find out what's going on with this job [usr] thank you [sys] hi there thank you for holding [usr] hello [sys] they've confirmed that the part has been ordered and they're just waiting for confirmation on delivery which should be by by the end of today what i will do though i will give you the local office number as well you can contact them if you need to ok [usr] why is that going to be likely you can't they can't give me a you can't give me a date a time [sys] no no not yet they haven't confirmed when it when it will be delivered [usr] right if you give me the number please [sys] it's 01603 722 [usr] ok [sys] 592 [usr] 592 that part was ordered on monday and the the lad said it should be here by wednesday or thursday at the latest [sys] delivered [usr] the problem [sys] to them by delivered to them by wednesday or thursday thursday today and they said they should have a delivery date by by the end of today [usr] right the i'll have to phone them because we have a rescue dog which i had to get taken care of for monday when i was expecting the work to be done and i can't i need to organize that i can't be [sys] right you'll have to [usr] hanging [sys] speak to them [usr] on [sys] i can i can't change anything on my end this is the local office [usr] ok [sys] deal with it ok [usr] ok right well thank you for your time [sys] no worries thank you for your time [usr] thank you goodbye [sys] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes hello british kine speaking how can i help you [usr] hi i'm trying to contact dino rod and for some reason i've come through to you i've got a record [sys] the closed they close [usr] number [sys] at six o'clock [usr] and [sys] they [usr] i just [sys] all [usr] wondered [sys] the lines [usr] if they were coming out tonight [sys] i'll have a look what's the postcode [usr] they close at six [sys] that's fine i can [usr] it's [sys] have a look into [usr] [pii] [sys] it what's the postcode [usr] [pii] [pii] [sys] house number ok you're booked in for today it's with an engineer at the moment he will be there as soon as possible [usr] right ok then thank you [sys] alright no problem [usr] bye [sys] bye bye [usr] bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help [usr] hi i'm just calling in relation to an appointment with [pii] that my mom had this morning apparently the the guy who turned up says said that the tap the shower tap that she was trying to have fitted wasn't suitable i'm just trying to find out if it's a if it's possible just to get any information on why why the the new tap was not considered suitable just to help me get the get the right one [sys] right ok has your mum got british home care cover [usr] i don't know i think she called [pii] on directly [sys] me have a look what's the post code of the back of fifth [usr] postcode is [pii] [sys] [pii] and the first line of the address [usr] [pii] [sys] thank you right ok i can give you the number for that direct office have you got a pen and paper to note the number down [usr] for the for the office [sys] the office [usr] you say [sys] who who sent the engineer out to the property [usr] all [sys] ok [usr] right [sys] the [usr] ok [sys] contact [usr] please [sys] number is [pii] [pii] [pii] that was [pii] [usr] ok thanks a lot [sys] all right take care [usr] great thanks very much [sys] bye [usr] thank you cheers ok bye | 2Chase Call
|
[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance query please press three hello [pii] [usr] hello yes my name is [pii] and my address is postcode [pii] and the address is [pii] i was given a very wide ranging estimate of when your team would turn up at my place which was between eight and 12 but they said if i called first thing in the morning that you could give me a far more precise time which i need because i'm in agony with a back that's radiating down my leg and i'm trying to get myself treated by someone i would really really appreciate knowing when your guys are gonna come because i need to be there for them and then get out as soon as i can and try and fix my back [sys] would it be would it be easier if i put the appointment on for tomorrow for you [usr] no no [sys] ohh ok [usr] definitely not i won't be pleased don't [sys] i'm [usr] muck around [sys] not mucking [usr] with my appointment [sys] around with it [usr] i [sys] i [usr] just [sys] was trying [usr] simply [sys] to be helpful [usr] want enough no no i know i know you are but i'm in bad pain i didn't mean it that it's just an appointment eight till 12 rain range when other plumbing companies give you a one hour plus or minus seems extreme i'm hoping now at least in the morning since i was told that you have the schedule written and can estimate within an hour of when people will be there obviously you can't know how long one job is gonna take [sys] i would [usr] or another [sys] probably say you're [usr] but [sys] looking [usr] i mean [sys] at at the moment because the engineer's got a few jobs on him closer to the 12 o'clock time [usr] closer to the 12 o'clock time ok [sys] while i've got [usr] ok [sys] you may i take [usr] i mean [sys] an email address i believe you're having a cctv survey carried out is that correct [usr] yes correct potentially for a much larger job the email is [pii] [sys] yep [usr] spelling [pii] and then the surname is [pii] [sys] yep [usr] it's [pii] [sys] got it perfect [usr] and would would it be possible to perhaps in an hour give me a more precise time because what i'm gonna try and do is is get get myself a treatment before they come i mean if they are coming at 12 it would be really helpful [sys] as well [usr] to know that they're coming at 12 that gives me plenty [sys] what [usr] of time to deal [sys] does [usr] with my problem [sys] does it make it i mean is it does it make it easier if i put it on for the afternoon ok [usr] no [sys] ok that's [usr] no [sys] fine [usr] that's what i'm saying i don't want the i do not want the anything done with the appointment time i simply want to know when they're gonna arrive i mean if i were a guy traveling around different houses and i had a number of appointments if i were a top professor which i believe your guys are i would be able to estimate to the nearest hour very precisely [sys] it's [usr] and i'd be able to say for instance it will be 11 o'clock unless i get [sys] that [usr] delayed [sys] that's the only [usr] or [sys] problem [usr] it [sys] that [usr] will [sys] we that we [usr] will [sys] have [usr] not [sys] is [usr] be [sys] that they they they don't know how [usr] no [sys] long [usr] no [sys] they'll be [usr] i understand [sys] on their jobs for [usr] that [sys] but [usr] but but but what they do know is i won't be there before nine o'clock for instance or i won't be there before 10 o'clock or i won't be there before 11 o'clock there's many different ways to phrase it although they can't say when they will be there exactly they can estimate when they definitely won't be there they might say well i won't be there before 10 but i will probably arrive at i estimate i will arrive at 11 unless i get held up you can through a process of elimination make a very precise probably reliable estimate but it requires a little thought and effort which probably since they don't need to do that they rarely do but i'm in pain please ask if you could call the guy and say i've got a screwed up back i do not want to change my appointment but i would really appreciate him taking a couple of minutes to work out when he won be there in other words just to say i won't be there before such and such a time i believe i estimate i will be there at such and such a time depending as long as i don't run into a problem with other jobs because i generally a job is quite easy to estimate unless they're doing a major repairs i mean you put the jet down you it and out comes the problem i mean it's effective i've seen the way it works time and time again they should be able to say i won't be there before such and such a time and i estimate i will be there at this time and that should be a precise time unless they run into problems but that requires us to stop think and calculate if you could please ask the guy show [pii] and make an effort to give me a more precise time because i will be at home when he arrives i will make sure that i need as precise a time as possible i have flexibility to sort out my problem [sys] okey dokey not a problem [usr] what can i can i expect a call back [sys] you [usr] from [sys] won't [usr] you [sys] have [usr] to [sys] a call from [usr] let [sys] me [usr] me [sys] no [usr] know or [sys] because [usr] will you [sys] i can't [usr] send me [sys] give [usr] an [sys] you an estimation of when they're gonna be there but i will ask [pii] to make sure that he can give you a call as soon as he knows roughly what time he is going to get to you [usr] well what what what happens then when they do that they wait until half an hour before they're gonna get to you and say i'll be there in half an hour that's not what i'm looking for based on the current situation [sys] i can [usr] i'm faced [sys] do [usr] with i'm sitting outside a a doctor's clinic linton clinic and there was no one there and they can't even let [sys] very [usr] me see a doctor [sys] very [usr] because [sys] very [usr] of all these bloody [sys] good [usr] rules and regulations and there's no one even there except the doctor it it this world's gone insane i mean is it possible you could at least call up and then email me with the information [sys] hello [usr] or you can't do [sys] hello [usr] that [sys] sorry my colleague pressed me the phone with our appointments due to the nature of the works we have emergency call outs for people that have overflowing toilets raw sewage in their properties we don't know how long each individual unblock will take now what we can do for you is when you are scheduled on to the engineer i'm just gonna have a quick look for you you are scheduled on to the engineer for i would say late morning to early afternoon but what the engineer can do is call you when he is leaving his last appointment now there is some travel time between you and and the last appointment and that is i'm afraid the best that we can do your appointment is [usr] now may i ask you a question i was told my appointment slot was not afternoon it was 8 to 12 and i was reassured eight earliest 12 latest and i was [sys] ok [usr] all god i'm in such agony with my back i wish you could help me also what what i was told was when i said you look it's a big time slot yes sir if you ring first thing in the morning we'll be able to give you a much more precise date because we will [sys] ok [usr] have the a plumber's sche schedule [sys] i [usr] and be able to see for instance if you are the last [sys] not [usr] on the list if i'm the [sys] the [usr] last on the list [sys] water [usr] now if [sys] down [usr] you look at [sys] there [usr] his schedule [sys] you're the [usr] and [sys] fourth [usr] you see [sys] appointment [usr] i am [sys] of [usr] 50 [sys] the day [usr] k which that's [sys] i [usr] helpful already the fourth appointment of the day can i also ask you and i'm not trying to be awkward i'm in agony and i get need to get myself treated i mean i'm in sheer agony all i'm asking is where are those appoint geographically [sys] they're all in cambridge [usr] are we talking about appointments all [sys] not [usr] my area [sys] they're in cambridge [usr] what the [sys] back and obviously how big cambridge is [usr] and the third appointment the third appointment is [sys] yep [usr] also in [sys] all [usr] cambridge [sys] his appointments [usr] yes [sys] for the day are in cambridge [usr] a a and normally normally what is the minimum time [sys] i'm [usr] i mean [sys] afraid [usr] minimum [sys] we don't know [usr] time an appointment [sys] we [usr] can [sys] don't [usr] take [sys] we i can't give you that eta i'm afraid because he [usr] well is it at least is it at least 15 minutes minimum [sys] that's a minimum time yes because obviously we have to get there and assess the the situation but an unblock can take anything between [usr] you can reckon [sys] half an hour to a couple of hours we won't know until [usr] right [sys] we get there [usr] normally normally i understand normally i'm just trying to help you to help me normally it's never [sys] what [usr] gonna [sys] time [usr] be less [sys] is your appointment [usr] than [sys] at [usr] half an hour i am trying to get an appointment [sys] right ok [usr] for instance i'm sitting outside a surgery you this is what i'm trying to say i just [sys] it's not gonna be [usr] can [sys] before [usr] i just [sys] 11 [usr] stress [sys] o'clock [usr] i'm not [sys] if that helps [usr] you that that's all that is all i was looking [sys] right [usr] for [sys] ok [usr] thank you it took a long time to get there but [sys] the [usr] thank [sys] engineer will call you when he's on his way to your property if you're not there then we can potentially [usr] right [sys] reschedule it for later on [usr] no no no i will be there but can i just say one thing i'm the fourth appointment is it also the last of his [sys] yes [usr] morning appointments put it that way that's all [sys] he [usr] i wanted [sys] just got [usr] to know i'm definitely [sys] you [usr] the [sys] are [usr] last [sys] you are [usr] yes [sys] scheduled yes [usr] right ok i mean perhaps [sys] i don't know [usr] you might tell this to your colleague because it's not unreasonable to make an effort especially in a crisis [sys] no [usr] but you you've just given me everything i wanted to know but i've had to spend 15 minutes to try and get very basic logical that her wouldn't even think for a split split second to work that out but i do appreciate that at least in the end you've told me [sys] it seems [usr] i'm [sys] to me [usr] last [sys] i'm in the mood [usr] appointment [sys] for it [usr] of an 8 to 12 group of appointments and he won't be there until 11 [sys] that [usr] earliest [sys] is it [usr] ok my wife will be there in any case please don't tell him to assume i might not be there and lose my appointment because i'll go nuts my wife will be there but she doesn't want to be [sys] ok [usr] there alone now [sys] see [usr] i know [sys] what that [usr] i don't have to be back [sys] not [usr] till 11 [sys] a problem [usr] thank you very [sys] you [usr] much [sys] take [usr] indeed [sys] care [usr] thank you [sys] bye [usr] thank you thank you | 2Chase Call
|
[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to [pii] can i help [usr] hello hiya i was expecting a phone call this week of someone about a repair that's ongoing in my back garden and no one has been in touch with me [sys] can i take your postcode please [usr] yes it's [pii] [sys] and the first line of your address please [usr] [pii] [sys] miss [pii] [usr] yes it is [sys] right do you have the number for the local office that are doing the job [usr] well i've just phoned [pii] number [sys] out of hours it does get transferred to stockport i'm afraid if you just [usr] she'll [sys] call that number after nine o'clock then they will be in and then they can answer themselves whether that's a thing [usr] ok well i did phone yesterday and somebody in stockport said that they'd contact them and ask them to phone me [sys] let me see if there's anything that [usr] but [sys] i was there [usr] no [sys] was a guy called [usr] no [sys] [pii] yesterday [usr] yes but no one's been [sys] i think [usr] in touch [sys] it was about this [usr] and [sys] time wasn't it [usr] it's been this has been ongoing since october me back gardens dug up and i appreciate it's been raining but it it's just you [sys] even [usr] know i've i've paid i've paid £780 up front and i haven't even had a phone call keeping me updated we haven't forgot about you and not no courtesy calls which i would expect really and i i seem to be doing all the running around phoning [sys] well what [usr] up checking [sys] i'll do is [usr] when [sys] obviously [usr] are you coming when are you coming [sys] i'll do the [usr] not [sys] same [usr] your [sys] as [pii] [usr] fault [sys] did yesterday i'll call no no i'll call the local office contact the local office myself but i will include their diner area manager obviously the next time that they go into the office they can say right what happened with miss [pii] obviously it's been going on since october [usr] be because [sys] no [usr] i [sys] one [usr] phoned [sys] was given [usr] i [sys] her an update [usr] phoned last week last week last monday and the lad said to me they've got a window monday tuesday wednesday but o ok weather in [pii] i said well will you phone me the day before or i cos i i leave the house at nine o'clock i need to know if someone's coming i can leave the back door unlocked i don't leaving the back door unlocked unless i've really got to [sys] no [usr] it's [sys] of course [usr] wednesday now and then the weather's turning again tomorrow it's just it's i i can't see the end to this i really can't [sys] no i said i'll include their manager as well because then obviously i said he can then get in touch with them as themselves and say you're not even doing the basics of just phoning and apologizing or confirming that [usr] no [sys] you are coming out come and [usr] no [sys] get your figure out [usr] one's phoned and said at any point we haven't forgot about yet the weather's bad i appreciate that but i was going they forgot about me i'm going to be put on a list now because they forgot about me because there's other people booked in this is gonna go on forever and i just [sys] no i [usr] wanna [sys] understand [usr] finished ok thank you much for your help [sys] all right [usr] today thank [sys] no problem [usr] you bye [sys] all right [usr] bye bye [sys] cheers [usr] bye [sys] now bye [usr] now [sys] bye [usr] bye | 2Chase Call
|
[sys] good afternoon [pii] how can i help [usr] i just chasing up i was expecting a phone call this afternoon it's ip 42 xd i know he's down for his afternoon just a bit concerned it's running late and [sys] i before [usr] two xd [sys] thank you what's the first line of the address [usr] [pii] just i think where where where he's got to get to if he's got to get to the drain that's quite dark it's under a bit of decking [sys] by the looks of this it's looking late afternoon [usr] ok he's still he's still on course then all right there's no number i can ring [sys] we don't tend to give our engineers phone numbers and as it stands you're my engineer's third appointment [usr] ok [sys] all right [usr] you still ring us on it's just [sys] let me have [usr] i'll just [sys] a look [usr] wait to hear [sys] if [usr] could [sys] anything [usr] you give me a [sys] if anything [usr] could you give me a ring and give us a ring back would [sys] of course [usr] that be accepted [sys] of course if anything changes i'll what i'll do is i'll give you a call back [usr] alright you can ring me on this number you got the number [sys] i do indeed [usr] brilliant all right thank you [sys] no worries thank you [usr] bye [sys] cheers bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us hi there you're through to [pii] i'm [pii] the home care team at british gas thank you much for calling us just before i assist you further can i please get your home care number [usr] i'm sorry [sys] we [usr] i [sys] know [usr] i'll have to ring you back i don't know give me your postcode [sys] just bear with me ok can you please confirm your postcode [usr] yes it's [pii] [sys] is it [pii] uniform [usr] yes that's it yes [sys] and the house number [usr] [pii] [sys] you never the please confirm the first name and last name on the account [usr] [pii] [sys] and the date of birth [usr] 15th of the 5th 1949 [sys] thank you much how can i help you [usr] we've got an engineer appointment for today [pii] through british staff between eight and six we've had three phone calls to say they were on the way but no one's been yet [sys] you wish [usr] i just want you to check up the whether they they are still coming [sys] i am gonna check for you please bear with me i apologize that you've been waiting for quite a long time but i'm just gonna have a look for you on my system here [usr] ok [sys] well no thank you bye 37062 double four bye i gotta be hanging for 10 this ok my phone i'm sure for my side ups [usr] ok [sys] the job has been going on five i close the window i'm just gonna try and contact the local office just to check on the engineer's whereabouts while [usr] ok [sys] i'm trying to ring the local office can i please just put you on hold a moment [usr] yes that's fine [sys] thank you [usr] it does it does we believe it through there i'm going hello we got over night order number [sys] thank you much for holding the call for me i apologize [usr] ok [sys] for the long hold [usr] ok [sys] i just tried to ring in the local office to just chase on the part of the engineer they are confirming right that the engineer has extended the time up at until 5 to 730 sorry about that because he's still in an emergency appointment at the moment after he is done completing that one he will be coming to you the second you the last one on the on the time sheet after he's done on that emergency job he will be visiting you [usr] ok thanks very much indeed [sys] you're welcome thank you much for your patience take care [usr] ok bye [sys] bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to [pii] how can i help [usr] hello i have booked online but i'm just checking that that somebody will be able to come today i'm just ringing up to just to get assurance really [sys] let's go please [usr] tf 10 t for tango f for foxtrot 10 seven e for echo q for something else q i was curious [sys] and the first line of your address please [usr] one [pii] [sys] thank you under the name of [pii] [usr] yes that's it [sys] let's have a look it's assigned for today between eight and six no engineer with it at the moment obviously the guy that's working today in the area he will eventually be signed to work [usr] ok [sys] and then obviously he'll then call you when he's on the way round [usr] ok [sys] but it is down for today [usr] ok that's great thanks very much [sys] all right [usr] thanks [sys] then that's [usr] a lot [sys] right [usr] bye [sys] you bet bye [usr] alright thank you | 2Chase Call
|
[usr] when he [sys] thank you for calling [usr] very [sys] dino rod partners [usr] and [sys] with [usr] he [sys] british [usr] was [sys] gas [usr] somewhere [sys] please listen to the options carefully [usr] the [sys] we can get you to the did you know that you can now book drainage services online in a few easy clicks visit dino dot [usr] you [sys] com for details [usr] i [sys] alternatively please hold and your call will be transferred [usr] what [sys] to a customer service advisor [usr] i [sys] we record calls for quality [usr] i cannot buy [sys] and [usr] any [sys] training [usr] of [sys] purposes [usr] 105 you i [sys] dino is one of the uk's leading plumbing and drain services [usr] i suppose [sys] from blocked drains to burst pipes and busted boilers we're here to help [usr] that was £9.50 ok i what [sys] our local [usr] up the line [sys] teams [usr] out [sys] of expert [usr] was [sys] engineers [usr] he [sys] are [usr] was [sys] available across the [pii] 24 7 365 days a year [usr] right man right bye bye the phone [sys] whatever the [usr] do [sys] problem [usr] you hear what happened [sys] we'll send an expert dino engineer to your home to provide [usr] i i woke [sys] a free [usr] up this morning [sys] no obligation quote [usr] from a and i and shit and shower come up through my shower through the hole ma it's fine i don't know i've got two plums out and now i've got the train people come they meant to come between at six o'clock cos i'm waiting annoying [sys] [pii] [usr] bye [sys] offers a fast reliable service you can trust with fixed prices [usr] we remain [sys] and no call [usr] on the wednesday [sys] out charges you can rely on us to get the job done [usr] well i own it [sys] ok [usr] hi [sys] hi there this is [pii] how can i help [usr] i've ordered some they said they're gonna come between one and six and there's still no one around [sys] right ok let's have a look for you then ok what's your post code [usr] [pii] [sys] [pii] what's the name [usr] [pii] [sys] [pii] what's your first line of address [usr] [pii] [sys] let me have a look for you bear with me a moment [usr] true [sys] it is showing you dispatched but it is and the weather is really bad [usr] sorry [sys] if you can bear with it is showing dispatched [usr] ok how long would that be because i asked them to ring me 10 minutes before [sys] sorry [usr] i how long would you reckon how long do you reckon it'll be because i said i think there's a note saying can they ring me 10 minutes before [sys] that's still there the engineer will still call you before he arrives [usr] ok [sys] ok [usr] how long do you reckon it'll be just cos it's gone over now the time [sys] i'm not too sure but because you will be prioritizing who's vulnerable or anything or you might be just stuck on a job what you're showing is attached [usr] ok thank you as long as they still ring me that's [sys] much [usr] fine i'm just making sure they're not there ok [sys] no no 100% they will ring [usr] ok [sys] you before [usr] that's [sys] they arrive [usr] brilliant sure sure [sys] take care bye [usr] alright | 2Chase Call
|
[sys] thank you for calling [usr] ok [sys] partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] which one of sorry [sys] did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] people are working and the people on call [sys] thank you for calling dino [pii] speaking how can i help [usr] hi [pii] i it says i've got a job booked in an appointment i'm just wondering when they're gonna come [sys] you've got a job booked in you say [usr] i've just got a message i've phoned me sky insurance cos i've got a leak on my toilet and then [sys] aye [usr] i've just got two messages through [sys] all right what's [usr] sure [sys] the post code [usr] do you want the reference number [sys] er i could take that if you've got it [usr] cy hyphen wo hyphen 3441915 [sys] and what name is the job booked under [usr] er [pii] [sys] and what's the first line of the address [usr] [pii] [sys] and just for data protection if i could take your contact telephone number [usr] [pii] [sys] there is a job booked in it's only been booked in four minutes though [usr] right [sys] let me have a look that's it where's it gone they're aiming to be with you for it's not set in stone they're aiming to be there for between about seven and eight [usr] right i'm out you see [sys] right do you want me to reschedule [usr] i've [sys] it for a different time or [usr] is tomorrow ok [sys] i'd have to see if we've got any availability bear with me [usr] and if they can come before seven that's fine all ii i go and pick [sys] i [usr] my son [sys] don't [usr] up see [sys] right it's only been booked in four minutes or five minutes now the jobs they won't they won't get to you before then [usr] right that's fine just leave it as it is then i'll just get i'll come round [sys] are you sure [usr] that's [sys] are [usr] that's [sys] you sure [usr] fine man [sys] ok no problem then [usr] all right thank you bye bye [sys] ok no that's [usr] right bye [sys] ok you [usr] bye [sys] take care bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately six minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] your security you're welcome would have started geographically it really is [sys] did you can [usr] imagine [sys] book an annual [usr] if [sys] service [usr] you [sys] visit or repair online it's quicker than calling [usr] if you don't [sys] plus [usr] look forward [sys] you'll [usr] to being [sys] see [usr] home [sys] exactly the same appointments as our team do over the [usr] and [sys] phone [usr] you don't have you don't have a family anymore friend and girlfriend hm people who are pleased to see it [sys] looking for our latest energy hiver new boiler offers search british gas offers online [usr] i know [sys] or ask us today [usr] my sister responded to my text on my to keep going yes thank you [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes [usr] very much hm [sys] want to save a few £100 a year on your energy bills ask us how a hive thermostat could help [usr] that hard to [sys] if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit [usr] and is that right [pii] [sys] it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we'll cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] ok if you do it [sys] have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gass appliances serviced every year [usr] that's what i normally take bye bye bye [sys] if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a consulate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one [usr] ok i that [sys] thanks for protecting your home with british gas our nationwide team of [usr] [pii] [sys] expert engineers are always on hand to help and we're here whenever [usr] [pii] [sys] you need us good afternoon you're through to british gas you're speaking to [pii] how can i help you hello hi there you're [usr] hello [sys] through to fiona british gas how can i help [usr] hi i'm is that [pii] i'm through i'm i'm chasing up a a call a job that i have you [sys] ok [usr] you're doing [sys] can [usr] for me [sys] you give me your home care number and i'll have a look for you [usr] no will my [sys] sure [usr] postcode [sys] i'll try [usr] do [sys] that [usr] it's the the address well the post code sorry is [pii] [pii] [sys] and the house number [usr] number [pii] [sys] [pii] thank you a moment to get your details [usr] ok [sys] now can i just take your name please [usr] my name's [pii] [sys] ok and are you the account holder thank you [usr] am yep [sys] ok you said i know were doing a job for you and you want to were they due to come back [usr] yes [sys] or [usr] well they've done some they've put some scaffolding up which is a good start but i've not heard when they're going to i've not heard [sys] ok [usr] any more from them [sys] can i get you just to confirm the address for me please [usr] it's [pii] [sys] i've got that here can you confirm your date of birth for me please [usr] 16th of january [sys] thank [usr] 1965 [sys] you very much ok now are you ok to hold and i'll go and have aaa read and see if i can see anything and let what's happening is that ok thank you [usr] all means thank you right [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect [usr] ok [sys] they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple phone hi there thanks for holding ok if you can bear with just a bit longer what i'm [usr] ok [sys] gonna do is i'm gonna to call through to the the dino office and see if they can give me an update on what's happening ok thank you [usr] ok thank you thank you [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you server the british gas app on apple store or google play we know how important your home is if [usr] tell [sys] your biller [usr] me [sys] breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas [usr] ok [sys] being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving hello there hi thanks for waiting [usr] hello [sys] ok i'm not getting any answer at the moment from the office can i give you the the number if you want to give them a try [usr] yes let me just just [sys] ok it's [pii] [usr] ok [sys] [pii] [usr] yep [pii] [sys] [pii] that's correct [usr] did you say [sys] [pii] [usr] [pii] [sys] that's it yes [usr] ok and and [sys] well [usr] they should be able to [sys] i would [usr] give [sys] imagine [usr] me an update [sys] that they would [usr] directly [sys] be able to to let i can see the notes here from the job they've done the about the scaffolding et cetera and why they've put the scaffolding up but there's i don't see an update here and as i say tried to call through but i've not got an answer i i mean i can try them again just now for you if you want to or you can give them a call [usr] no [sys] ok [usr] i'll [sys] no [usr] give him a call [sys] problem [usr] i'll i'll [sys] you're [usr] try [sys] welcome [usr] ok [sys] take [usr] thanks [sys] care bye [usr] much [sys] bye [usr] for your help appreciate it bye bye bye and | 2Chase Call
|
[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales [usr] hm [sys] this call is being recorded good afternoon [pii] how can i help you [usr] hello my name is [pii] i'm calling from an mp consultancy we've got a candidate that's previously worked for you i was just looking for an email address to send a reference request [sys] ok you can send it over to the office [usr] office [sys] at [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] or you can send it to one second mena that's meh [pii] [usr] [pii] [sys] yup the has [pii] [usr] [pii] [sys] [pii] [pii] [usr] very [pii] [pii] ok perfect i'll email both of those now [sys] no worries at all thanks for your [usr] thanks [sys] time [usr] for your [sys] cheers [usr] help [sys] bye now [usr] hi | 2Chase Call
|
[sys] met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing in a you are number one in line and will be answered by the next available representative expecting good morning [usr] hello there my mother's got a blocked toilet and i just wondered when someone would be able to go out and see it and how much it would cost please [sys] ok if it's a blockage you're gonna need to speak to dino rods i'll get you their telephone number you've come through to dino plumbing [usr] ohh right sorry i thought [sys] no [usr] i [sys] worries [usr] i phoned phoned [sys] well [usr] the [sys] we get at least three calls a day [usr] ok [sys] bear with me what's your or the post code of the property please [usr] [pii] [sys] yes do you have a pen [usr] i do [sys] if you call [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] brilliant thank [sys] alright [usr] you [sys] take care bye bye [usr] cheers bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 12 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50 cents the 10 million customers who choose us as our energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filler when they exit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to yield the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a dealing boiler you can have a consulate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us hi good morning you're through to [pii] at the british guest home services how can i help you today [usr] hi good morning i filled in an application for a home visit from [pii] on friday i think it was and i've had an email acknowledging that saying that they'll be [sys] sure [usr] out the do you want the booking reference delta yankee [sys] sorry hello delta thank [usr] hello [sys] you [usr] hello whiskey oscar 345 [sys] thank [usr] 9090 [sys] you booked in for the day [usr] for today ok what what sort [sys] at the [usr] of [sys] moment [usr] time am i likely to see someone [sys] it's just showing as an all day appointment i can call them and i external drain pipes i can call them and see if they got an eta for us sure give me a minute [usr] that would be good [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in hello hi the lady said that the technician [usr] hello [sys] is gonna be over to take some pictures and some measurements and he should be there within the hour no worries anything else [usr] ok that's lovely thanks very much indeed for your help [sys] ok then thank you bye [usr] no that's it for now thank you very much thank you bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're talking to [pii] how can i help you [usr] hi there i just want to check in see if there's any way i can get a status on a visit out to my flat is it best if i give you the the the address [sys] no give me the postcode sir thanks [usr] [pii] [pii] [sys] thank you first line of the address thanks [usr] [pii] [sys] and what's the name the jobs on the thank you [usr] [pii] [sys] and who are you sorry [usr] it might [sys] who [usr] be under [sys] are [usr] my [sys] you [usr] wife's name [pii] [sys] that's that's right [usr] it's my wife [sys] right did someone attend this morning [usr] sorry [sys] some of the some of the 10 this morning [usr] i don't no no i don't know i'm not there i'm just trying to find out i mean you [sys] right [usr] gave us a very [sys] sorry [usr] broad [sys] sorry [usr] window [sys] sorry [usr] of 8:08 [sys] sir right [usr] a.m. to 6 [sys] the jobs the job's been completed this morning attended site found kitchen sink to be blocked used hand machine to clear blockage office to take to take payment of two of 247 from the landlord the job was completed [usr] ok can you send me an invoice please via email or have you got my wife's email there already [sys] no i i sorry sir i don't work in [pii] i work in the head office in [pii] [usr] ok [sys] what [usr] ok [sys] i can do is the job is complete and i'll put you through to the local office in [pii] is that ok [usr] sure thank you thanks [sys] won't be a minute thank you cheers did you have have you paid | 2Chase Call
|
[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] [pii] speaking how can i help you [usr] hello my daughter got a call this morning saying that [pii] couldn't come out today because they needed ladders and that with the wings and that there'd be they'd call tomorrow afternoon but i work till two can i get hold of them to ask if it can be after that [sys] sure what's the postcode of the property that they're attending [usr] [pii] [pii] [pii] [sys] [pii] just give me one second while i just get those details up what's the first line of your address [usr] [pii] [sys] just bear with me and what was it to do sorry [usr] they came on monday and couldn't unblock from inside he needed to come back with ladders and another man and [sys] right [usr] drove from outside he said i'll try and get that booked in for tuesday i'll give you a call didn't hear hear anything rang tuesday morning and they said no it would be thursday [sys] ok [usr] i stayed in [sys] i think [usr] today [sys] i've managed to i managed to get a job what i'll do is i'll pop you through to the office if that's ok [usr] ok [sys] and they can hopefully get something organized with yourself ok [usr] ok thank you [sys] no worries hello [pii] [usr] hello my daughter has [sys] a [usr] got a phone call to say that you were unable to come out today because of the high winds and using ladders and that you'd be here tomorrow afternoon is it possible to know [sys] ok [usr] when tomorrow afternoon because i i've [sys] what's [usr] stayed [sys] your [usr] in today [sys] postcode [usr] [pii] no [pii] [sys] yes [usr] [pii] [sys] okey dokey i would presume at the moment it's probably gonna be the morning before one o'clock if that's ok [usr] she was told that it would be the afternoon [sys] ok i'm not i'm not the engineer she spoke to i've [usr] no [sys] got it scheduled [usr] i've tried [sys] in for the [usr] i've [sys] morning [usr] tried to ring [sys] unless [usr] the [sys] he [usr] number back that she she was called from but there's no reply again i've had to go through diner rod customer services to get to you [sys] ok well first of all do you wanna take our direct number that you've got it if you need to ring us again [usr] bloody hell yes please [sys] i i've got two [usr] because the man that came out monday said i'll text you tell you it'll either [sys] really [usr] i'll try and get it tomorrow morning i stayed in all morning and then he he couldn't right hang on i can't find a pen [sys] you get in at a nice time [usr] ok will it come up on my recent contacts [sys] no because you've come through the call center [usr] right sorry i can't [sys] lovely [usr] find a pen [sys] well ok i'm right mate yes i i'm gonna order some [usr] but what [sys] ie [usr] hello [sys] hi [usr] hang up [sys] have you found [usr] i've [sys] one [usr] got [sys] it's 0536 [usr] 01536 [sys] they do really well up there 402371 [usr] 402 t [sys] canceled [usr] 71 [sys] and [usr] ok [sys] i will speak to the engineer i mean if he say in the afternoon then it that's probably more than likely what it is gonna be but i if anything changes i'll i'll give you a quick call if that's all right [usr] on this number please [sys] i can't [usr] an [sys] see what number you're ringing from no i [usr] all [sys] can't [usr] right [sys] see what number you're ringing from [usr] [pii] [sys] yep [usr] [pii] [pii] [sys] okey dokey no problem at all [usr] it's [sys] i'll speak [usr] that [sys] to him [usr] tomorrow i work it's just that i work until two normally tomorrow [sys] all right ok [usr] because [sys] would you prefer [usr] because [sys] it to be the [usr] i've [sys] afternoon [usr] had to [sys] anyway [usr] get [sys] then [usr] well yes [sys] that's fine we'll we'll work around you if if you would prefer the afternoon then we'll make it the afternoon [usr] can it be after two though [sys] yes [usr] after take lovely [sys] ok [usr] all right i'll be back here for two thank you very much [sys] no worries at all you take care [usr] thank you thank [sys] thanks [usr] you very much [sys] bye [usr] bye [sys] bye | 2Chase Call
|
[sys] good morning [usr] hi i had you out on tuesday a lovely man and he repaired my fault and i paid him and he's my the receipt was gonna come through my email but we haven't had an email to say that he's been paid [sys] right [usr] yet [sys] what's your post code [usr] [pii] [pii] [sys] let's have a look have you checked your spam folder [usr] no [sys] sometimes it goes there what's the first line of the address [usr] [pii] [sys] ok let's have a look that was on the 20 [usr] he came out tuesday the 26th [sys] i got you here hang on check to make sure you got the email right as well 25 hm right we've got an email address as [pii] [pii] [usr] [pii] [sys] right that was sent at 10 38 on the 26th if you check your spam folder you should see it there [usr] right then i will check [sys] ok [usr] that [sys] i'll resend it to you now anyway but i said it'll be there in your spam folder if you [usr] but as long as the money's gone through to you that's [sys] that's [usr] the thing [sys] all [usr] right [sys] sorted [usr] ok thank [sys] no [usr] you ever [sys] problem [usr] much [sys] bye bye [usr] ok [sys] bye [usr] thank you bye | 2Chase Call
|
[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] how did you [sys] afternoon [usr] cancel the call [sys] you through to dino you're speaking to [pii] how can i help [usr] good afternoon my name is [pii] and i'm calling from gxo logistics [sys] hello there how can i help [usr] the reason i'm calling is that document concerning bank details for p p fitz limited [sys] ok [usr] i'm calling to confirm calling to confirm these are the crap down details [sys] right what's the postcode of the site there [usr] of gx and logistics [sys] we had a call out recently or something [usr] the postcode it's got aj x the and the postcode is [pii] [sys] hold the line a sec let me get you directly through to that particular office and they'll take it from there won't be a sec [usr] all right [sys] no worries thank you hello you've reached [pii] how can i help [usr] hello there my name is [pii] i'm calling from gxo logistics the reason i'm calling is i receive a document concerning bank details for p fit someone limited i'm calling to confirm if these are the correct bank details | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing phone did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling dino [pii] speaking how can i help [usr] hi i was supposed to have an engineer out yesterday but no one came up to 11 o'clock i was my appointment no one came no one called [sys] right what was the post code for the job [usr] [pii] er it's really uncial that no one even contacted [sys] i can't see any job booked on for that postcode for yes for yesterday [usr] it was up to 11 o'clock last night [sys] and who did you book it with [usr] with you guys yesterday [sys] directly with dino rod [usr] i'm a british gas i've got [sys] right [usr] british gas [sys] would you right ok we don't book british gas jobs on you see british gas book those on but [usr] no [sys] they've not sent [usr] i this [sys] us [usr] is [sys] any [usr] the place [sys] details [usr] this is the [sys] about [usr] number [sys] a job [usr] i called this is the [sys] right [usr] number [sys] well [usr] i called [sys] we're [usr] and [sys] ok well we're [pii] you see we're not british gas we can't book british gas jobs in [usr] no i've got home care and [pii] comes out with it [sys] that's right yes but [usr] yes [sys] british gas [usr] that's [sys] need [usr] what [sys] to [usr] i'm [sys] book [usr] saying [sys] it on [usr] no that [pii] booked me in yesterday they checked me they booked me in this is [sys] right [usr] the number i called i why would i call [sys] what [usr] your number if you had a different number [sys] well i don't know how would have booked it in because we can't book in british gas jobs we don't get access to british gas systems [usr] no i'm sorry it was booked in yesterday could [sys] well it [usr] just [sys] it [usr] check [sys] must [usr] again [sys] have been i i've checked i've checked there's no [usr] the insurance [sys] there's no job [usr] because i've got insurance with the excess insurance or whatever [sys] you haven't got it with us you've got it with british gas [usr] i know but the book it has been booked yesterday i was told it's been booked how [sys] right [usr] can i not know it's not been booked [sys] er i can only i can only advise that you speak to british gas to see why they haven't booked it in [usr] they have it's not british gas darling yesterday i phoned this number and they picked up and they booked it they checked my policy and everything and they booked me a plumber [sys] right well i don't know how to do that then because i can't access british gas systems you see [usr] ok thanks | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening [pii] speaking how can i help you [usr] hello hi sir what was your name sorry [sys] it's [pii] [usr] hi [pii] i was wondering if i give you this postcode can you help me with this job please [sys] is it one that you've already got booked with us [usr] well quite a long story short one of your engineers has gone out and cracked this engineer's er customer's bath you were supposed to go out and then get replaced a brand new bath but he hasn't heard anything coming up to a week now i just wanted to know update when you're gonna go and put a brand [sys] ok [usr] new bath in please [sys] all right well you call you call calling from british gas [usr] axa [sys] ok i'm [usr] it's [sys] sorry [usr] ch [sys] who am i speaking to [usr] my name is [pii] [sys] thank you ok the postcode [usr] [pii] [sys] yes [usr] [pii] [sys] i call [pii] [usr] [pii] [sys] and when was it for please when was it is it a quite quite a while ago [pii] [usr] the it was quite a while [sys] six [usr] ago it was on [sys] all [usr] the 12th [sys] right [usr] of august you you went out [sys] all right it's not showing up charlie hotel [pii] [usr] [pii] hotel [pii] [pii] [sys] all right and what's the name of the customer please or tenant or [usr] the customer is called mister [pii] [sys] and the first line of his address [usr] [pii] [sys] thank you i can't see a job that was rearranged the engineer's notes replacement that required with side panel that is it looks that is still with the local office to to be arranged i would need to speak to the local office but they are now closed they closed at 6 p.m. they're open at 8 a.m. are you able to phone back tomorrow just to that someone can put you [usr] we're [sys] through [usr] gonna [sys] to [usr] have [sys] the local [usr] to [sys] office or [usr] no problem i'll do that ok [sys] ok all right thank you [usr] right thanks for your [sys] thanks [usr] help [pii] right [sys] you're [usr] thanks [sys] welcome [usr] alright [sys] bye [usr] goodbye [sys] bye bye bye bye [usr] for holding your call will be dealt with as soon as possible we are sorry to keep you waiting your call will be handled shortly | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thanks for protecting your home with british thank you for calling british gas you are through to the home servicing team my name is [pii] how can i help you [usr] hello yes we had an appointment for monday via british gas dino roger came [sys] yes [usr] but they couldn't complete the job he had to order a couple of valves and also he needed to replace the the full tap system in in another in the kitchen in another room we we just wanted to know whether we could find progress on that please did you want a reference number [sys] yes i'll take the reference number i didn't get the last part you said you'd to know [usr] what it is when the engineer came he he realized [sys] he's [usr] that [sys] been afraid for [usr] he needed to order [sys] last time [usr] two valves for the taps in the bathroom which were leaking and there was also another problem with the kitchen sink tap [sys] yes [usr] and he said he couldn't repair that but i needed to order a complete new [sys] i [usr] tap system and he would fix it when he came to do the other job [sys] do [usr] he put the two valves on order well we've had no water now we've got cold water in the in the kitchen since monday i just wondered if you could tell me what the progress is if you [sys] ok [usr] could help me please [sys] not a problem what is your customer reference number [usr] it's got dy hyphen wo 357 9130 [sys] can i have your post code as well please [usr] dy three four a q [sys] dy three [usr] four [sys] two [usr] a [sys] what's [usr] q [sys] the door number sir ok [usr] number eight [sys] let me just quickly search for your account am i speaking with mr [pii] ok and mr [usr] that's [sys] [pii] can [usr] correct [sys] you confirm please your date of birth as well as your email address [usr] my date of birth is the 14th of the 12th month 1938 [sys] thank you sir and what is your email address [usr] it's [pii] [sys] thank [usr] [pii] [sys] you sir mister [pii] i'm gonna put you on a brief hold i just need to quickly call the local office and find out whether when the job will be completed ok [usr] would you tell them it's very very urgent cause [sys] ok [usr] we haven't got [sys] all [usr] cold [sys] right i'll [usr] water [sys] do that for [usr] in [sys] you [usr] the [sys] sir [usr] kitchen [sys] hold [usr] you see [sys] the line for me mister [pii] all right then [usr] thank you very much i've just told you to join i know just just say to let me just see if i could get what ohh not better until next tuesday damn | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem [usr] i need [sys] press [usr] help [sys] one if you require our plumbing services press two [usr] no one answered me [sys] did that you can now book drainage services online in a few easy clicks [usr] yes [sys] visit [usr] maybe [sys] dino dot [usr] but [sys] com [usr] they don't [sys] for [usr] want [sys] details [usr] to [sys] alternatively please hold and your call will be transferred to a customer service advisor [usr] hello [sys] we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good morning you're through to speaking how can i help [usr] hello my dear my name is [pii] from [pii] we [sys] fine [usr] had a a toilet unblocked by one of your engineers [sys] ok [usr] i've been trying to chase up the rest of the the bill because i need to get it paid but no one's given me any feedback [sys] ok what's the postcode please [usr] [pii] [pii] [sys] ok i can provide you with a contact number if you want [usr] yes [sys] to call [usr] yes [sys] them [usr] please that'd be great [sys] after 9 a.m. they open at 9 a.m. [usr] ok [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok [sys] all right no worries [usr] thanks for your help cheers [sys] ok [usr] bye [sys] bye [usr] bye | 2Chase Call
|
[sys] thank you for calling dino plumbing northeast please note all calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you [pii] from mercy speaking [usr] hi i am calling regarding a job that was done last month at [pii] [sys] could i take the postcode please [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] that's obviously sorry how can i help what number did you say it was [usr] [pii] [sys] sorry how can i help [usr] the job's been recalled too many times now to be perfectly honest you look through the the jobs after there the fella came [sys] they [usr] yesterday [sys] then [usr] he didn't do the full recall i wasn't on site when i first relayed the job three times ago if they mentioned that the the pipe heading towards the toilet is leaking and the fella came yesterday and he didn't [sys] maybe [usr] start [sys] it does [usr] the league [sys] ring i do it and ring ba and ask sorry i'm just checking the note it's the pipe towards the toilet [usr] yep [sys] if you give me two seconds i'm just gonna pop you on hold hello [usr] hello [sys] i can rebook it but we are looking at after christmas and i'll book you in for a few hours that you do until the problem is resolved [usr] what day would that be [sys] second is the soonest [usr] the second of january which is eight weeks after the job got done and had problems in [sys] i [usr] the house [sys] am sorry but that is the closest appointment i have to book it in for [usr] iw well how about you cancel s smart why don't you cancel smarts appointment already in the building who hasn't waited eight weeks if you [sys] you [usr] look [sys] what [usr] at the job [sys] sorry [usr] you guys have beaten this house a dozen times and more [sys] i know [usr] times [sys] i can [usr] than [sys] see [usr] not [sys] that's what i'm reading [usr] more times than not there's been someone come out didn't realize how big the job was because there was a different person made the quote then couldn't do it or either to go and get some part or change [sys] that's [usr] or whatever [sys] right [usr] and then i say it keeps happening time and time again i i delayed the booking come in because you fully got get that and i said but my job was canceled on me multiple times [sys] i was phoning say we lost the phone [usr] is there anyone on your jobs list whose jobs hasn't been canceled over the last eight weeks for a recall [sys] is [usr] the [sys] there [usr] nuts [sys] anyone [usr] the [sys] in our job [usr] the obviously your engineers are are booked up [sys] don't [usr] how [sys] bother [usr] about you cancel one of the jobs that are on another customer [sys] because [usr] cos mine's [sys] they [usr] been [sys] all [usr] cos [sys] out [usr] mine's been canceled [sys] and have most of these we have just been that busy [usr] but the the the irritating thing is that this job was should have been done eight weeks ago and it wasn't [sys] i [usr] and [sys] i [usr] you've been [sys] totally [usr] up all of the times [sys] understand [usr] my job which i [sys] your [usr] had [sys] frustration [usr] and i said now the reason why i wasn't there done yesterday was because my wife has finally give birth it has [sys] he [usr] been [sys] goes [usr] an eight week countdown that we need to get this to the plumbing started i can get back to normal [sys] they have [usr] and stop chasing her my wife is about to give birth and eight weeks later she's now give birth it's [sys] 33 [usr] now i've got a newborn in the house [sys] your order [usr] they're [sys] ok [usr] now at work on the second of january [sys] ok give me one second i'm just gonna pop you on hold while i go and ask what i can do hello i am sorry but if there is any cancellations we will give you a call there is not much else i can do we are fully booked [usr] cos the only thing i've got here [sys] you [usr] is [sys] wanna look [usr] with [sys] on [usr] the [sys] it put it on [usr] the pipework [sys] into your [usr] which [sys] car it's [usr] what happened [sys] not in your house and a car and it's [usr] six [sys] a four [usr] weeks [sys] or [usr] ago was [sys] in the [usr] at the overflow for the boiler doesn't run all the way down to gravity it's connected into the [sys] that half [usr] the waste pipe which runs out the wall [sys] ba [usr] and said [sys] ba [usr] but i'm sure [sys] ba [usr] looking at this it's below the waste [sys] all [usr] pipe [sys] right [usr] in [pii] last time is that the o ba backed up and the boiler stopped working and when that happened i was four weeks away it was when that cold snap was below sub zero degrees [sys] that is the [usr] well [sys] i am sorry i just i can't make no better of the situation if there is any cancellations i will give you a call but that is all i can do [usr] ok [sys] and i'll book you in for a long a long duration to get it sorted to help it out and it sorted [usr] that's the only good thing here is that this this waste pipe isn't above the man was pipe had to be lo and last time the boiler backed up the [sys] she [usr] oil flow [sys] may [usr] pipe [sys] know bother [usr] and the boiler cut out and it stopped working me i had no heating [sys] ok [usr] it happened over the weekend and no one could come out from monday [sys] if that happens [usr] when [sys] again [usr] british gas [sys] then you'll [usr] came [sys] have [usr] out [sys] to give us a call or call you have british gas cover [usr] but i couldn't get hold of anyone over the weekend [sys] i'm not sure why co two hours is somebody working through the weekend we always have on call engineer [usr] but i don't have the contact number for our part of ours [sys] it's just the same number it just goes to a different office i'm not sure why nobody answered it it there always is alternative offices working [usr] is the available on the fourth [sys] the fourth that is fine just a bit for yourself i'll book it in for it as long as it'll take to get fixed i'll book you in for half a day that it is sorted [usr] i said the concern you of is that [sys] ok [usr] ifi find that when i when i pull the pipe out i'll get the spread level out but fairly certain this waste pipe isn't doesn't have a natural grading to it [sys] it doesn't have a what sorry [usr] a natural gradient to [sys] right [usr] it it should be probably famous [sys] right hm well if if your boiler goes off or anything then obviously we will have to come out and sooner and that because with you having a newborn in the house but i've booked in for half a day on the fourth to get it all sorted and then hopefully this is the last visit and it is completely sorted i can't apologize [usr] but [sys] enough [usr] i need [sys] that it's [usr] to [sys] been [usr] get [sys] this long and you've got a newborn [usr] it it's a four in warner [sys] sorry right [usr] after the fourth one it's just the most irritating part about this is right i've used d rod mulan rod multiple times [sys] i thought [usr] in my last house and i use it for the for the reasons that you guys [sys] the [usr] are not absolutely spoiler on the job gets done once and [sys] i totally [usr] it's just the [sys] i [usr] one [sys] totally understand [usr] but it's probably the one [sys] i totally understand where you're coming from and i'm sorry i don't know what else to say not [usr] but no is there [sys] not [usr] i don't [sys] prove [usr] believe [sys] that [usr] what i meant or everyone else that's waiting for jobs [sys] alright [usr] is the exact same boat as i am [sys] you [usr] to [sys] you [usr] be perfectly [sys] wrote that [usr] honest [sys] number then [usr] i don't [sys] just [usr] know [sys] walk they are trust me it's been a crazy few weeks [usr] every everyone that's got jobs from now till the second of january they're all waiting [sys] everyone's [usr] up for [sys] having [usr] recall [sys] everyone's [usr] jobs [sys] having to wait for jobs [usr] not worth jobs [sys] right [usr] i'm saying recall work where the job got [sys] no [usr] done eight [sys] not [usr] weeks [sys] everyone's [usr] ago [sys] calls [usr] and it's still [sys] but [usr] not [sys] i [usr] done [sys] i can't [usr] or people [sys] i [usr] have [sys] can't [usr] had jobs [sys] just [usr] canceled [sys] move [usr] on them [sys] em i can't just move emergencies and i am sorry i am trying to resolve the issue [usr] a be the fourth and one [sys] i have booked in for six hours and if there's any cancellations for a long duration that i will book it straight in [usr] ok [sys] alright i am sorry about that [usr] cheers [sys] alright [usr] bye [sys] bye | 2Chase Call
|
[sys] hello you're through to dining rider [pii] speaking how can i help [usr] hi [pii] my name is [pii] and i'm expecting an engineer this morning between eight and one [sys] different friend [usr] and i just wanna make sure he is on his way cos i know it's not one yet [sys] no worries what was the postcode [usr] it's bn [pii] that's [pii] november [pii] hotel [sys] thank you that's [pii] [usr] yes it is [sys] thank you let me just have a little look into it two seconds [usr] thank you [sys] i'll put you on hold just for a second sorry [usr] all right darling [sys] thank [usr] thank you [sys] you hello [usr] hello there [sys] he will be with you today i do apologize about the delay he it it's [usr] that's [sys] a few [usr] right [sys] job [usr] but he'll be here he'll be here by one will he [sys] he'd be here for the afternoon [usr] well it was the morning appointment i booked between eight and one [sys] yes [usr] i what i what i've been waking in all morning you see i haven't even taken my dog for a walk [sys] no i [usr] because [sys] was gonna say he [usr] i [sys] he [usr] i [sys] he is trying to make that trying to get to you as quick as he can he's just other appointments have gone a little bit longer [usr] no [sys] than normal [usr] i appreciate that i appreciate that but if it's gonna be three o'clock in the afternoon [sys] no it shouldn't be it shouldn't be that late [usr] ok and do you have do we know where he is at the moment have we got any idea how long how long he anticipates [sys] w [usr] being or whether i've got an hour i can take my dog for although it's too hot now [sys] it'd be [usr] i won't [sys] it'd be [usr] take him for now [sys] obviously i can't say exactly what time he would get to you he will call you about half an hour before he arrives if i it would probably be an hour or [usr] ok the eight till one appointment is a bit quite a relaxed timescale then isn't it [sys] no we we just had many emergency appointments that just popped up we [usr] all right [sys] we do apologize [usr] ok all right all right my [sys] right [usr] lovely it's not your fault thank you very [sys] no [usr] much [sys] worries [usr] thank [sys] bye [usr] you [sys] bye [usr] bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help [usr] hello i'm calling from clay house we've got a er someone's going to be coming out to us between one and six today but i didn't know if you had an eta when they were coming cos it's our drain problems getting a bit worse [sys] right ok is it a domestic property or commercial property [usr] we care home [sys] ok what's the post code of the property [usr] [pii] [sys] [pii] for [pii] [usr] [pii] [sys] [pii] ok have you a pen and paper to know his direct number down ok the number [usr] sure [sys] to call is [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] no [usr] do i have [sys] no just [usr] a reference [sys] the postcode [usr] number [sys] and [usr] or anything [sys] i'll pull [usr] or [sys] the details [usr] just a postcode [sys] up [usr] ok [sys] right take care bye [usr] ok [sys] bye [usr] great thank you thanks bye bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem expert dino engineer to your home to provide a free no obligation quote good afternoon you're through to dino [pii] speaking how can i help [usr] hi [pii] my name is [pii] i made a booking on your website yesterday and a lady called me back this morning she also gave me the quote i didn't realize it would be expensive that i just wanted to cancel it because i wouldn't be able to afford it and i'd have to look for another plumber [sys] no right ok what's your postcode and i can see if i can find your booking [usr] thank you it's [pii] [pii] [sys] and the first line of your address [usr] [pii] [sys] right no problem at all i've found the booking thank you for letting us know i'll ensure that that is canceled down [usr] ok [sys] for you [usr] thank you much [sys] no problem thank [usr] thank [sys] you [usr] you have a good day [sys] and yourself [usr] thank [sys] bye [usr] you bye right | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i am sorry i didnt get anything did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] i spoke to someone yesterday this is home garth house leeds eight and i spoke to a guy yesterday and he said he would send someone to unblock a drain on the outside now when i got on the he he i thought he was supposed to be the here before two o'clock yesterday i could be here to show him the drain to let him in and show him the drain of the resident but then there were a message on my phone today and i'm not sure he said it says i'll be there in half an hour i'm not sure which day if they came after i'd we at work or can you check [sys] sure that's fine what's the postcode [usr] [pii] [sys] and first line of [usr] pardon [sys] the address the first line of the address [usr] it's on [pii] [sys] ok let me pop you through bear with me thank you for calling diner rod press one for drains or two for accounts told our operators know you're waiting and will answer your call as soon as possible told our operators know you're waiting and will answer your call as soon as possible i know hello you're through to [pii] [usr] hello [sys] hello [usr] this is [pii] from home [sys] right [usr] carp house i'm not sure if i spoke to you yesterday leeds eight [sys] no [usr] i spoke [sys] sorry [usr] to someone [sys] no one myself [usr] from your [sys] no [usr] company yesterday and he said he would send someone [sys] ok [usr] and i made him aware of me hours which was nine wow two and i thought someone would be here yesterday to unblock a drain a residence drain on the outside of their flat [sys] ok give me [usr] but [sys] one second [usr] they never arrived [sys] let [usr] but [sys] let [usr] there's [sys] me put [usr] a message [sys] you through to the correct person [usr] on my [sys] i won't be [usr] phone today to say i'll be there in half an hour [sys] ok let me just put you through to the correct person [usr] ok [sys] won't be a second told our operators know you're waiting and we will answer your call as soon as possible record your message and press hash or press start to contact the operator [usr] hello | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold [usr] has she [sys] and your call will be transferred to a customer service advisor we record [usr] you [sys] calls [usr] get it [sys] for [usr] when [sys] quality [usr] you get it [sys] and training purposes [usr] the regular cheese one haven't you have you [sys] good afternoon you're through to [pii] at dino how can i help [usr] hi [pii] i was meant to have a deer come this morning between eight and one and he's still not turned up is he going to be much longer at all because i've got [sys] let [usr] appointment [sys] me [usr] at two [sys] let me have a look two moments [usr] no it sure [sys] what's [usr] you [sys] the postcode [usr] do [sys] of your property [usr] [pii] bravo bravo [sys] [pii] [usr] [pii] bravo bravo [sys] ok [usr] ok [sys] let's have a look and the first line of the address [usr] it's i think [pii] [sys] ok i'll just pop you directly through to the office i'll confirm what's going on [usr] thank you [sys] no worries [usr] big one take one baby come on and put something back through well i see it what time [sys] good afternoon [pii] [pii] speaking [usr] hi [pii] i've just been put through to yourself i meant to have an engineer coming out between eight and one this morning and he's not here it was just to see is it gonna be much longer because i do have an appointment at two [sys] what's your postcode there please [usr] it's [pii] [pii] bravo bravo [sys] ok it is with one of the engineers unfortunately that engineer has broken down this morning he is running a wee bit late [usr] bye [sys] i don't know how long he's gonna take to get to him i'm afraid he's still in the [pii] area he's [usr] all [sys] still [usr] right [sys] trying to catch up with the jobs i'm afraid [usr] right ok [sys] could i reschedule for you if that would be [usr] i'm [sys] ok [usr] i'm gonna have to [sys] when [usr] yes [sys] would when would you me to reschedule for [usr] i'm just trying to think do you do the weekends [sys] we do do the weekend unfortunately the full tomorrow i could do sunday for you and obviously do it at the rate that you would have got it for today which is the 180 [usr] right ok what is it the same idea on the sunday between eight and one or [sys] it's [usr] one [sys] an all day it's an all day on the sunday because it's emergencies only at the weekend [usr] right [sys] it would be an all [usr] ok [sys] day [usr] that's fine and did i get a half an hour or did i get a a phone call or maybe half an hour before i think you said is that right [sys] he'll phone you from his previous job which could be 10 minutes around the corner it could be half an hour away maximum is normally about half an hour [usr] right that's fine [sys] but he [usr] yes [sys] will call you when he's heading to you [usr] that's fine if we could do that for sunday then please that'd be great thank you [sys] no problem that's great i'll do that just now and as i say it will be it will be at the the weekday rate i'm really sorry [usr] no that's fine thanks very much i appreciate [sys] ok [usr] it take [sys] thank [usr] care bye [sys] you take [usr] bye [sys] care bye | 2Chase Call
|
[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three please hold morning you're through to [pii] at british bus services in [pii] how can i help [usr] hi wonder if you could help me we had dino rod [sys] not [usr] out [sys] on friday [usr] on friday and i'm just trying to [sys] your name [usr] i've got all [sys] please [usr] the paperwork but i need the invoice [sys] [pii] [usr] i've got job number booking number south denbighshire community partnership [sys] can i just take your name [usr] denbighshire [sys] because obviously you're calling on their [usr] community [sys] behalf [usr] partnership [sys] ok and the post code to the property [usr] bye my name's [pii] [sys] and the first line of that address [usr] [pii] 210 [pii] [sys] [pii] and the job [usr] south [sys] number [usr] denbighshire [sys] please [usr] community partnership [pii] [pii] [sys] [pii] [usr] job [sys] [pii] [usr] number is 31 double 5254 [sys] i'm just gonna find that a moment [usr] double 5254 [sys] blocked toilets [usr] ok thank you [sys] shit not the best thing to have right [usr] we're a community center [sys] no that's fine i'm just gonna give them [usr] no [sys] a call [usr] it's not not [sys] ok [usr] when you're a registered charity that's why i'm [sys] but [usr] you [sys] do [usr] to [sys] you want [usr] the invoice [sys] to take [usr] where [sys] their [usr] you can [sys] direct [usr] get some [sys] dial [usr] plans [sys] number [usr] in place [sys] for the future for the drainage side [usr] ok [sys] blockages it's [pii] [usr] no problem [sys] [pii] [pii] bear with me and i'll call through to them for you ok thank you [usr] ok lovely all right lovely thank you thank you [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving hello [pii] hi thank you much for holding a lovely lady called [pii] on the line she'll take over ok not a problem take care [usr] hello [sys] bye bye go ahead [pii] thank [usr] no problem [sys] you hello there hello [usr] lovely [sys] i'm [usr] all [sys] good [usr] right [sys] thanks [usr] lovely [sys] how are [usr] thanks [sys] you [usr] very much thank you thank [sys] brilliant [usr] you bye bye hi [pii] how are you [sys] of [usr] i'm [sys] course [usr] good thank [sys] what [usr] you i'm [sys] what's [usr] good [sys] the best email address i can give to my supervisor [usr] i've just really wanted to try and chase up if we maybe we could get an invoice emailed over that we know what we're dealing with [sys] ok [usr] if you could give if you could email it to myself which is [pii] [sys] [pii] and is that [pii] i'm just going to ask is it [pii] [usr] [pii] [sys] [pii] [pii] sorry [usr] [pii] [sys] because i know some people spell it different don't they ok as soon as my supervisor is able to she'll send the invoice across to that email [usr] it is [sys] address ok all [usr] no [sys] right [usr] no [sys] thank [usr] no that's fine [sys] you're welcome thank you thanks bye [usr] lovely thank you very much thanks for your help thank you bye | 2Chase Call
|
[sys] to speak with someone about an existing job press one or for a new inquiry please press two whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a year and because we realize how good morning [pii] [usr] good morning my name's [pii] i had one of your colleagues out yesterday to have a look at my central heating week and they said they were they needed a two man team and i just wondered if you've got a time or date i've had to come into my office today [sys] i didn't [usr] if you've phoned the house i've missed your call [sys] right let me see what was [usr] to [sys] your [usr] when [sys] post [usr] they [sys] code [usr] might [sys] i can [usr] be [sys] check that [usr] able [sys] for you [usr] to come out [sys] [pii] [usr] [pii] [sys] yep i've got that here for you what was your address that's right well i'll tell you i'm just gonna pop [usr] [pii] [sys] you on hold and check with the plumbing team is that ok thanks i'm just gonna check for you thanks [usr] thanks very much thank [sys] whether [usr] you [sys] your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a year and because we realize how inconvenient household issues really are we won't ever make you pay for a call out sound good get to know us better and book your service today at dino dot com when it comes to moving house you've got enough to think about without the worry of dodgy drains and plumbing problems don't take the risk ask about a free health care check from the friendly team here at dino edinburgh after all when it comes to a new home you deserve complete peace of mind hi mrs [pii] hi there the girls are just working through jobs at the moment and they'll give you a wee call i've got a mobile here ending in [pii] is that [usr] hiya [sys] the best one for contact for you [usr] that's [sys] no [usr] fine [sys] no that's [usr] i just [sys] fine [usr] ii [sys] i'll [usr] i just [sys] phone your mobile [usr] got worried [sys] anyway [usr] that i [sys] and [usr] i'd maybe [sys] i'll leave [usr] missed [sys] a message [usr] the call [sys] for you [usr] with [sys] ok [usr] being in the office and i just thought [sys] thanks [usr] better [sys] now bye [usr] check [sys] bye [usr] ok that's great thank you very much then bye bye for now | 2Chase Call
|
[sys] thank you for calling dino ro partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please [usr] but [sys] hold [usr] there's no [sys] and your [usr] water [sys] call will be transferred to a customer [usr] we [sys] service [usr] need to [sys] advisor [usr] switch it off level [sys] we record calls for quality and training purposes good morning class speaking how can i help [usr] hi there i've got a leaking toilet and i was wondering if i could get someone to come out and have a look [sys] right show me [usr] sorry i can't hear you very well [sys] ok [usr] right now [sys] i'm just waiting for the system to load it won't be a moment ok thank you [usr] it slowly quickly in here [sys] what's the postcode [usr] [pii] [sys] [pii] first and address [usr] [pii] [sys] sh [usr] how we close this thing on app right all right [pii] hang on can i i need to i need to try and [sys] ok [usr] get this booked [sys] no it's a pl 340 i can't say the right it's almost [usr] sorry i can't hear what you're saying sorry could you repeat what you just said [sys] dpl 34 [usr] bb [sys] dv [usr] for bertie r three [sys] all three right [usr] four [sys] ok [usr] delta [sys] four [usr] bravo [sys] db ok alright i measured the [pii] right [usr] that's right ok [sys] right and the first line of the address [usr] [pii] [sys] is this a commercial address [usr] no it's fine [sys] it's your home ok no worries i'm just double checking there if you have a policy which covers for your plumbing drains through british gas [usr] no i don't have any cover with them [sys] ok no worries and what's your name please [usr] sorry what's the [sys] your name please [usr] name [pii] [sys] and the second name [usr] [pii] oks [sys] no worries and the contact number [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] ok thank you looking down ok [usr] ok [sys] thank you very much should be able to come attend and provide a free and obligation code just double checking is there any other toilets available at the address [usr] yes we do we do have one more [sys] if if you do agree to the no obligation quote you can pay by card cash or bank transfer [usr] ok ok thanks [sys] is there any vulnerability then to [usr] no [sys] bear in mind at [usr] no [sys] all or [usr] no [sys] it's it's a it's not a major it's a league but not not [usr] well it's pouring [sys] a major league [usr] out [sys] is [usr] it [sys] it [usr] is pouring out quite a lot quite [sys] it's good [usr] rapidly [sys] wow ok see the availability in accordance to that then ok is it isolated now do [usr] no we don't we're not quite sure we're trying to work out how to switch off the water but it's pouring out the back of the toilet onto the floor and it's all over [sys] ok [usr] the place [sys] that will be treated as an emergency [usr] yep [sys] meaning it will be today as soon as possible [usr] ok [sys] and we'll call you half an hour before the time of arrival but that is all booked [usr] ok brilliant ok someone will call me will they before they're coming [sys] yes [usr] ok [sys] yes [usr] all right lovely ok thank you [sys] no worries thanks [usr] all [sys] [pii] [usr] right cheers bye [sys] bye bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get did that you can book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] how can i help [usr] all right i'm not really sure if you're the right person to talk to but somebody came to look at my washing machine about a month ago thought it was fixed but it started leaking again i'm not really sure what to do my landlord told me get a guarantee i'm not sure if you need to talk to him or me or what really [sys] ok no worries do if there's a home care policy with the british cars [usr] i don't think he just said it's got a three month guarantee is that not is that the same thing or is that something different [sys] ok what's the post code [usr] [pii] [sys] [pii] [usr] [pii] [sys] and the first line of address [usr] tender market house [sys] thank you just checking out the details bear with me two seconds [usr] ok [sys] that's fine we came out a couple of days ago the plumber made his report and there's 14 day guarantee on there as well that's fine i can just book out an a recall engineer to come out for you under the guarantee [usr] it [sys] just confirm a few details for me it's for residential property and just confirm your name for me [usr] it's [pii] [sys] and contact number [usr] [pii] [sys] [pii] [usr] [pii] [sys] perfect any health issues or vulnerabilities [usr] no [sys] ok perfect i'll book out a recall for you now i'm just gonna pop you on hold for a minute or two just to confirm availability [usr] ok [sys] is that ok thank you dino is the uk s expert repair service offering fast professional solutions to building maintenance problems hi sorry i do apologize i just realized it wasn't a two it wasn't two days ago it was two days ago last month what i'm gonna do for you is i'm just gonna pass you through to the local office and they'll be able to confirm with you the guarantee because [usr] ok [sys] i i can't see it does say 14 days but they'll have to confirm it for you just hold the line [usr] ok [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative good afternoon plumbing how can i help [usr] well somebody just passed me through to you because [sys] it's [usr] i had [sys] monthly out [usr] my [sys] of hours [usr] washing machine fixed but it's still leaking and my landlord told me i've got a guarantee but he said he wasn't sure he then passed me through to you [sys] okey doke right bear with me one second i just need to bring up the right page and then i'll take some details from you if that's ok can i have a postcode please [usr] it's [pii] [pii] [sys] [pii] [pii] and the first line of your address please [usr] [pii] [sys] hopefully ok wash machine leaking ok if you don't mind holding one second i'm just gonna transfer you through to my colleague ok thank [usr] ok [sys] you thanks met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us trained to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're for whole hour or sleeping in a wooly hat we give you the convenience of skilled engineers hello sorry right i've just spoken to my colleague she's asked are you around tomorrow afternoon for us to come back ok the appointments for the afternoon run between one and five but we'll get the engineer to give you a call when he's on his way to you and he will rectify the issue ok [usr] ok [sys] right [usr] thanks [sys] no [usr] very much [sys] problem at all take care thank [usr] ok bye [sys] you bye bye | 2Chase Call
|
[sys] thank you for calling [pii] please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues please press option three for accounts and finally option four for all other inquiries good afternoon speaking [usr] hi [pii] i got cut off here with one of your colleagues what it was was i phoned yesterday to get a a drain cleared and they said they'd come [sys] ok [usr] after [sys] what's [usr] 12 [sys] your post [usr] today [sys] code [usr] i was just wondering if it's ml 69 ey [sys] ok and the surname right [usr] it's [sys] i don't have anything booked in mr [pii] was it through british gas [usr] do you er no it was [pii] [sys] ok i don't have anything here booked in ml 69 echo yankee [usr] -huh i spoke to er he said he was booked in and he put a note on it saying i wouldn't be at half [sys] no [usr] past [sys] there's [usr] 12 [sys] definitely [usr] today [sys] nothing booked in here for you i can book it in just now for you that's no problem at all it would be between now yes of course no [usr] could [sys] problem [usr] could you [sys] it was ml 69 echo yankee what was your surname sorry gillespie [usr] it's g [sys] and a contact telephone number please [usr] it's [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] and your address there please [usr] it's an [pii] it comes up [sys] [pii] [usr] [pii] [pii] [sys] [pii] and your address no problem is that an internal or external issue you've got there external [usr] it's not that it's in the pool [sys] no [usr] but it's [sys] problem [usr] now [sys] at all [usr] in the street [sys] and is it a house it's not a flat or a conversion it would be 100 [usr] no [sys] and £80 [usr] it's a house [sys] to unlock for you no problem [usr] aye i i know that i wonder why they never put [sys] do [usr] that through [sys] it was it was a chap you spoke to was a guy you spoke to [usr] it was a guy i spoke to [sys] we [usr] i i can't [sys] don't have any [usr] remember [sys] guys [usr] his [sys] in this [usr] name [sys] office i'm just wondering if it was a call center but listen i'll get this booked in for you just now [usr] no all right well do it was an english [sys] or [usr] guy [sys] it's maybe [usr] maybe [sys] been a call [usr] it was a call [sys] center [usr] center [sys] because we as i say we don't have any any shops in the office but i'll get this booked in just now for you miss [pii] and they'll give you a wee phone on your mobile when they're heading to you ok no problem [usr] all right [sys] thanks [usr] thanks [sys] bye [usr] a million [sys] bye bye [usr] that [sys] bye [usr] thank you right bye bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] why [sys] good morning you're through to [usr] hi sorry hello [sys] are you [usr] i was just phoning to get an update on how long someone's going to be [sys] ok what's the postcode [usr] [pii] [pii] [sys] and the first line of address [usr] the [pii] [sys] [pii] code [pii] [pii] [usr] no [pii] [sys] [pii] no problem the hero no problem yes it's booked in for today as the morning slot it's any time well it was any time between eight up until one engine has been dispatched looks it's roughly coming out to you between 10 to quarter to 11 [usr] ok [sys] i'd reckon just have your phone available he might be trying to call you now if not within the next 20 minutes or [usr] ok fine thank you that's helpful [sys] right cool [usr] thank you [sys] take [usr] very much [sys] care [usr] thanks bye [sys] bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help [usr] hi i would to book someone to come out and i think get a bottle train er at the back of the house [sys] all right ok can i take your post code [usr] [pii] [sys] can you confirm the first line of the home address for me [usr] it's [pii] [sys] and it's a domestic residence is it [usr] yes [sys] and your name is [usr] er it's er [pii] [sys] [pii] with a ph or a v [usr] phphp [sys] can i take a contact phone number [usr] the the home one is [pii] [pii] or i'll give you my mobile which might be easier [sys] i'll take that one [usr] that's [pii] [pii] [sys] and is it a blocked external train or in the house [usr] that external external not in the house [sys] and you don't have any british gas home care cover i take it [usr] no i don't [sys] is there anybody with any vulnerabilities at the address [usr] no [sys] we have got availability for this afternoon if that's ok [usr] i'll be i'll be in all day that's [sys] that's [usr] fine [sys] great the charge is 100 and £70 inclusive of the a payable by cash or card on completion [usr] ok [sys] you'll get a text message through to your phone and the engineer will give you a call when he's on his way and that's all in place for you mister [pii] [usr] ok and the engineer will have a card machine [sys] he does he does [usr] no that's how i'm not sure i've got 100 and something pounds in cancel in about [sys] well exactly they prefer to be pay the cash to be it's by card to be honest rather than have cash on them card's fine and that's all in place for you [usr] ok excellent stuff thanks very much [sys] thank you take [usr] cheers [sys] care thanks [usr] bye [sys] bye | 2Chase Call
|
[sys] thank you for calling diner road covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cc hello hello is that you again [usr] it is shouldn't keep [sys] yes [usr] phoning [sys] yes [usr] this should [sys] some [usr] we everybody's [sys] something's [usr] gonna start talking [sys] weird er what part of of [pii] is it is that [usr] royal [sys] anywhere [usr] wood [sys] near [usr] and [sys] [pii] [usr] basset [sys] right cos [usr] yes [sys] we cover [usr] it is [sys] [pii] is one half of [pii] in [pii] and the other half in [pii] then ohh [usr] no [sys] i never knew [usr] it's [sys] that [usr] all in it's all in [pii] the [sys] i [usr] the [sys] never [usr] number [sys] knew that [usr] i called [sys] right [usr] sorry [sys] if you've got a pen and piece of paper my love if you can text me your details [usr] yep [sys] of the address and the date it was booked how i'll get it canceled for you [usr] yes right [sys] let [usr] ok then [sys] me give [usr] i will [sys] you [usr] do [sys] a phone number to send a text on let's have a look [usr] right [sys] hang off thank you [usr] i did have a number somebody text me on friday to say whether they wanted the job done earlier [sys] ohh that was a result [usr] a neighbor's been able to sort it [sys] bargain ok the [usr] i know [sys] the phone number is [pii] [usr] right [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] if you send all the details to that one love i'll make sure it's canceled for you [usr] ok [sys] you're [usr] then [sys] welcome [usr] i will [sys] love [usr] do mate [sys] cheers [usr] thanks ever much for your help [sys] and you bye bye [usr] all right then have a good day ok bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] ok [sys] we record calls for quality and training purposes thank you for calling [pii] speaking how can i help [usr] hi hi i'm trying to book the survey for my building which i've talked to about with you guys before [sys] you want to book what a cctv survey [usr] it's on my account what's needed [sys] it's on your what sorry your account with with a account right er what you you've got one booked in you mean or [usr] i've been talking to you guys about getting the the survey done and i was i'm on a group of directors for a right to manage and i was just waiting for the consensus to go ahead with that but i've already spoken to you about the property not you personally but i've already spoken to someone at [pii] about the property i i don't know exactly what's needed but it's in the notes for the apartment what's needed i think it's the cctv [sys] right [usr] survey [sys] right i'll have to have a look what's the post code for the job [usr] it's [pii] [sys] let me just see if i can find it bear with me and what name would it be under [usr] ruby ruby [sys] right and what's the first line of the address [usr] it's [pii] [pii] [sys] let's have a look right it's referring to another job bear with me i'll try and find that other one cctv survey right i'll have to call that local office bear with me [usr] ok [sys] there we go right i'll give that local office a call bear with me [usr] yep [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly hello [pii] [usr] hi [sys] hello there well i've got a lady on the line for you from the office i'm just gonna transfer you to her ok [usr] no thank you [sys] ok bear with me there you go [pii] [usr] hi thank you hello [sys] hi [pii] you're through to [pii] how can i help [usr] hi i wanted to book the survey that we've been discussing for [pii] [sys] ok i take it this is just a normal survey is it [usr] what's needed should be on the account the last time you guys came out you recommended a particular survey i think it's a cctv survey but i don't [sys] i i can see that on here i just wanted to double check that that's what you've been advised also ok no problem [usr] i mean [sys] have [usr] i don't [sys] you [usr] know [sys] been [usr] what [sys] quoted [usr] the [sys] prices by us [usr] it's 2 50 an hour and then 100 and 50 for the next hour 2 50 for the first two hours is it [sys] and then 125 every hour after ok [usr] ok [sys] no problem let me just [usr] and [sys] quickly get all [usr] is [sys] this typed [usr] there any [sys] in [usr] way [sys] cctv [usr] to know how many hours it's gonna take [sys] unfortunately i wouldn't be able to say just due to the fact that the engineer would have to come out and assess the situation when he gets there and let just purely because we don't know how big the drains or the pipes are or what needs to be done [usr] do you need to be inside the property as well as outside the property do you need to get into all the flat [sys] i'm not entirely sure just bear me one second i'll find out for you one likes being bunged up especially not your drains when water or sewage has flooded your home or garden it can leave a smelly mess you'll need hi [pii] no we don't need to be in the property to conduct the survey but we do require somebody to be home just in case we need some toilets flushing or or anything that [usr] i'll be there but they're all the flats are individualized i can do it from my flat but i can't do it from other people's flats [sys] no that's that's absolutely fine don't worry [usr] all right [sys] 1 to 5 per every hour after ok no problem just to let we don't do cctv surveys on a monday and we don't do them in the afternoon if you have any availability sorry bear with me one second this is just completely taken me off of your account and i'm not sure why [usr] no [sys] this happens to me all the time sorry bear with me [usr] ok [sys] t w-2 5 qe i know that be what's going on t w-2 5 qe sorry about that this computer does run a bit strange sometimes ok here you go cctv and it was 2 51st 2 hours 125 every hour after and this is gonna be payment on completion is that ok [usr] that's fine [sys] ok no problem we don't do these on a monday and we don't do them in the afternoon what availability do you have for us to get this fitted in [usr] what's the i mean what is that makes it thoroughly i mean can you do it tomorrow [sys] let me just check no we wouldn't be able to do tomorrow let me just tell you what day we have availability i could potentially do friday morning how does that suit you [usr] no friday morning doesn't work the next [sys] i [usr] one would be tuesday morning [sys] i can do tuesday morning [usr] ok great let's do that [sys] ok no problem let me just get all this booked in for you you should receive a text confirmation anyway [usr] ok [sys] just to confirm that the booking has been made for you and i'll get it booked in for tuesday morning [usr] what does that at 9 a.m. start [sys] it will be first job of the day [usr] ok [sys] any time between eight and nine thing but the engineer does call when he's on his way over to you anyway [usr] ok great am i getting the same engineer that i had before because that would [sys] maybe [usr] be ideal just because he's he was pretty connected to the property [sys] ok i can have a look into it for you i i make no guarantee just purely because sometimes the areas do change when it comes to engineers one of them may potentially be covering a different area i think it was [pii] that came out to you last time luckily [pii] works within that area there's a good chance it could be [pii] but i don't want to put that as a guarantee to you just in [usr] ok [sys] case [usr] ok [sys] but you should receive the text confirmation and i've got this all booked in for tuesday for you [usr] ok the other thing is are connected to this are they gonna look not just at the sewers but the drain where the water from the roof goes down a pipe and into the ground are they gonna look at those drains as well or they're just looking at the [sys] yes that [usr] ok [sys] they'll they'll look at all of them they they'll do a whole map out of the drains the whole drainage [usr] right [sys] system and everything and then i think it takes 7 to 10 days for you to receive the report back from the surveyor [usr] all [sys] and then you'll be able to see what's been going on [usr] all right great perfect thanks for your help [sys] alright then [usr] ok [sys] no [usr] bye [sys] problem at all thank you bye [usr] bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately seven minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual [usr] that's [sys] service [usr] our [sys] visit or repair [usr] hello [sys] online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hiver new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing arranges too ask us about upgrading your cover today [usr] still waiting no we don't no the home [sys] have you checked your carbon monoxide alarm recently you can't smell or [usr] you [sys] taste [usr] on [sys] carbon [usr] what you [sys] monoxide [usr] can [sys] it's important to make sure to test them regularly and to get your gas appliances [usr] all the bits [sys] serviced [usr] in the [sys] every year [usr] listen right [sys] good afternoon you're speaking to how can i help [usr] ohh hello yes er i have managed to break the top off the stop cock that turns the water on and off in the house er and obviously there's no way then if if we had a flood that could turn it off i want [sys] ok [usr] a new [sys] give me [usr] stop [sys] just [usr] clock [sys] one second do you happen to have an a customer a home care number sorry beginning with 91 [usr] i don't [sys] that's ok [usr] have it to hand [sys] sure [usr] but i do [sys] that's [usr] have [sys] ok [usr] i do have one i do [sys] that's [usr] have [sys] fine [usr] a home [sys] do [usr] care [sys] you could [usr] agreement [sys] i take your postcode please [usr] [pii] [sys] is it and the house number [usr] is that [sys] number 11 thank [usr] 11 [sys] you give me just a second we'll get the details on the screen [usr] thank you got through and they put me on hold [sys] hi [usr] again [sys] there can i just take the name on the account [usr] what [sys] please thank [usr] er [pii] [sys] you and if you can just confirm the address for me [usr] [pii] [sys] thank you and can you confirm for me please your date of birth thank [usr] er 24 [sys] you very much [usr] 7 47 [sys] sorry to keep you waiting i'm just waiting for the correct details to come up [usr] that's alright [sys] right let's have a look and see ok bear with me just one moment we'll get something booked for you ok thank you [usr] thank you very much indeed [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you [usr] you got a washer that fits hm well doing what a month what a month [sys] you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play hi there thanks for waiting right i think i have the the correct details [usr] ohh [sys] can you just confirm for me the first line of the address thank you thank you i am [usr] 2 [sys] in [usr] away [sys] the right place ok that's fine we need to get a new stock [usr] breeze [sys] and that's the main stopcock is it sure [usr] main stock [sys] i've just said that it's not working and it's it's just needing replaced [usr] the the the top the the the the the bit that you turn has broken off [sys] hi there no it's [usr] hello [sys] ii i no it's ok i was just [usr] sorry [sys] i was listening [usr] sorry [sys] to it and [usr] no i [sys] i was just [usr] i'd gone [sys] typing [usr] off [sys] up exactly what you said there i've just [usr] yes [sys] said the tops come off [usr] yes [sys] the stop cock and it can't be turned [usr] no [sys] let's see when we can get someone to come out and have a look at that [usr] thank you [sys] ok we could still get someone to come out today before six well by six o'clock any time between now and 6 p.m. [usr] that that would have that would have been that would have been absolutely lovely apart from the fact that i've got i've got a dental [sys] we [usr] appointment [sys] have tomorrow [usr] at four o'clock [sys] but it's an all day appointment between eight and six [usr] all day that's a thing no no [sys] friday [usr] no no no i'm [sys] we've [usr] afraid [sys] got again [usr] i can't do i can't do [sys] up [usr] that just a minute just a minute no i can't [sys] right [usr] i could [sys] it [usr] a morning [sys] would be all [usr] not [sys] day [usr] not [sys] i can't [usr] not [sys] guarantee [usr] an afternoon [sys] when they would come the same for friday it's an all day [usr] no [sys] monday i do have afternoon or morning available morning and afternoon available on monday that's [usr] er [sys] the 18th [usr] well that's the 19th isn't it [sys] yes morning [usr] the 18th [sys] that's [usr] sorry [sys] between [usr] 18th [sys] eight and [usr] morning [sys] one is that [usr] will [sys] ok [usr] be fine [sys] ok we'll go with that [usr] that's fine [sys] and is it yourself that will be at the property [usr] ok it'll be me myself er if if they ring when when they they're [sys] sure [usr] on [sys] if [usr] their [sys] you [usr] way [sys] give me is that [usr] they use [sys] the [usr] my [sys] one [usr] mobile [sys] that you're calling [usr] have you got my [sys] me [usr] mobile [sys] on today [usr] number [sys] no that's a landline number [usr] er er no [sys] if you give me your [usr] that's [sys] mobile [usr] the that's the i'm calling from the landline today [pii] [sys] [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok that's [pii] [usr] [pii] [sys] ok i'll just get that confirmed for [usr] correct [sys] you and that's it confirmed for you that's monday the 18th of september between eight and one no problem you're welcome take [usr] thank [sys] care [usr] you very much [sys] bye [usr] indeed thanks bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or an existing home did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening [pii] speaking how can i help [usr] hi there i'm a british cus british gas customer and i've got an appointment booked in with one of the partners through i'd just [sys] yes [usr] to know when when the person will be coming please [sys] ok can i please take your postcode [usr] [pii] [sys] [pii] for [pii] [usr] [pii] for november [sys] four thank you and your name and the first line of the address please [usr] [pii] [pii] [sys] thank you thank you it was booked this evening [usr] yes [sys] ok an engineer has not yet been assigned it was booked it's 17 19 just bear with me they've not yet assigned an engineer to the job 28 it's for this evening just bear with me sorry i'm just looking at [usr] it's ok [sys] yes ok it was booked an engineer has not yet been assigned to the job it was booked at 19 minutes past five they've not yet assigned an engineer [usr] can i be [sys] too [usr] sure that [sys] much [usr] someone's coming tonight though because if they're not coming i'll book somewhere else [sys] right i can put you through to the local office and you can can have a because they close at six if they're not assigned an engineer there's not much that i can do i can't promise that they someone will come i can check with the local office for you or i can put you through to them if you you're able to hold [usr] yes please i'll hold thank you very much [sys] just dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days hello [usr] hi [sys] hi thanks for holding i'm unable to get through to the the the the office and the phone line is just engaged at the moment i'm just wondering whether it's ok to give it another half an hour because the job was booked at 19 minutes past they've not yet assigned and engineered to it if an engineer was assigned i would be able to ring the engineer and get an estimated time of arrival for you [usr] ok what do you suggest i call back in half an hour [sys] i would i'm thinking probably in about half an hour or because it was booked not long ago i'm assuming they will assign an engineer maybe in half an hour we'll be able to give you more information as to whether an engineer has been assigned [usr] ok is there any [sys] is [usr] is [sys] that ok [usr] it's [sys] alright [usr] what [sys] we can give [usr] i really [sys] you the [usr] need to know is is there a possibility that an engineer won't be assigned tonight [sys] i i wouldn't be able to answer to answer that the job has been booked there's stages within the job [usr] ok [sys] within the process of the job british gas has booked the job and then another department within the diner would be now look at the job and then assign an engineer based on who is working they would assign an engineer then an engineer has been assigned then if for example you phone then would be able to contact the engineer to get an estimated time of arrival for you [usr] i see ok cool i'm gonna phone back in half an hour [sys] ok then i'll i'll make a note on that as well that you call the other person if it's not myself we'll be able to know what we've discussed [usr] amazing thank you very much [sys] ok [usr] you take care [sys] you're welcome thank you you too bye [usr] bye [sys] bye bye | 2Chase Call
|
[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing [usr] plus [sys] home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at d app how may i help [usr] hi i booked yesterday for one of your people to come today to unblock our drain and i i have two questions one would you have any idea what ti roughly what time they'll be coming [sys] well it depends if it's an all day appointment no i wouldn't it could be any time but they ring you before they before they arrive generally about 20 minutes or before they arrive [usr] ok righty ho that's that helps and it did say that once i'd booked online that you would tell me how much it would be before the engineer got here i haven't heard anything [sys] right to clear a standard blockage assuming there's no damage to the drain the charge is 100 and £80 inclusive of va t [usr] 100 and 80 [sys] yes [usr] yes ok you reckon you'll call me 20 minutes beforehand [sys] well they normally do can i take [usr] yes [sys] your postcode i'll just see if they put it in as am or pm [usr] ok it's [pii] [sys] and the first line of the address [usr] it's [pii] [sys] and your name [usr] he's [pii] [sys] it's an all day appointment mrs [pii] anytime between now and six o'clock [usr] ok not to worry i'll pick tight [sys] but it's all all in place for you and i can [usr] ok [sys] give you the phone number for the local office they might be able to give you a bit more of a point if you need to go out if you've [usr] ok [sys] got a pen [usr] that [sys] there [usr] would be he [sys] their phone number is [pii] [usr] [pii] [sys] [pii] [usr] yep yep [sys] [pii] [usr] [pii] ok i'll give them a try and they might have some more update mightn't [sys] that [usr] they [sys] night absolutely ok [usr] that's ok thanks a lot bye [sys] thank you bye | 2Chase Call
|
[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] speaking how can i help [usr] hi there good morning to you hi my name my name is we had an appointment yesterday now for cctv check for the for the manhole er in in and no nobody turned up yesterday [sys] ok what's the postcode of your address please i'll have a look for [usr] is [sys] you [usr] a is is [pii] [pii] [sys] ok let me try transferring [usr] and [sys] you through bear with me [usr] and it's [pii] [sys] bear with me hello you're through to how can i help you [usr] hi there good good morning to you sorry my name is we had a an appointment yesterday for cctv check on the man at the [sys] what's your post code [usr] it was [pii] nr [sys] and we went out yesterday today we're going out [usr] you going [sys] when [usr] out today [sys] did we go out last sorry we're coming out today [usr] no you're supposed to come yesterday and nobody turned up [sys] ok let me have a look give me a second [usr] thank you [sys] hello on here it looks you wanted a cctv survey is that a full cctv survey or did you just wanna look [usr] yes [sys] see [usr] sir no we wanted to check we we want to check the man hole to to see that there's no leaks in the in the manhole [sys] ohh you want a full cctv that's fine my colleague did try and ring you yesterday just to discuss that cos we do have to get those booked in i'm just gonna see when we're free to get someone out [usr] ohh my god i there there won't be anybody at home today because my my my hello [sys] thank you for holding the price for that is 395 and that's including the a plus that [usr] some somebody somebody did tell me yesterday but somebody was supposed to come yesterday and nobody turned [sys] we [usr] up [sys] called you because we needed to confirm if you just wanted if you wanted the full cctv or [usr] my [sys] a x [usr] god [sys] we [usr] because ii [sys] needed [usr] i ring [sys] to we [usr] i [sys] did [usr] ring [sys] call [usr] you as [sys] you [usr] well [sys] we did call you and [usr] wait what [sys] there wasn't [usr] no [sys] an [usr] nobody [sys] answer [usr] called me [sys] well [usr] sorry [sys] we did ring you we can come [usr] are [sys] out on [usr] you [sys] the [usr] sure [sys] i can i'm 100% sure [usr] because i got i had my mobile with me all day [sys] ohh well we did ring you but we couldn't get an answer but we can come out on the third and do the cctv survey [usr] on the third my god i i need to find out when we somebody is available the the third of october you said a third [sys] that's next [usr] of [sys] tuesday [usr] october is tuesday my god and what what what time because no you you can give a full day now and the trouble is not yesterday i was sitting there whole day and [sys] i do apologize there [usr] the [sys] was we did we did try and ring and we couldn't get through to i the number we have on here ends in [usr] what number and what number what number have you got [sys] it ends in [pii] [usr] that's that's my number [sys] we did try and ring but nothing came through but we can book you in for the third bear me a second let me just see what time [usr] what time what time is if you give me a specific time then then i then i know what to do [sys] no that's fine i'm just having a look now [usr] thank you [sys] that's [usr] thank you [sys] alright we can make it his first job it'll be 9 a.m. [usr] 9 a.m. that that that'd be better for me [sys] perfect [usr] that's fine [sys] i'll put that in for the third for 9 a.m. then [usr] on third of third of october you said [sys] that's [usr] e [sys] correct [usr] it's it's tuesday ok thanks [sys] perfect no worries take care bye bye [usr] thank you bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] these children are fresh you talk to bye bye [sys] hiya you alright [usr] hi we have an a appointment booked for thursday [sys] can i just take the postcode please [usr] [pii] [pii] [sys] and the first line of the address please [usr] [pii] [sys] how is that how can i help [usr] hi we called last friday and the gentleman was trying to find an appointment for monday and he said he couldn't see anything available he's booked an appointment for thursday and we'd to see if anybody can come out sooner [sys] ok what i'll do is i'll text you the number for the office that are doing the job if you call them when you've got a minute they can tell you straight away when they can change it [usr] right ok [sys] they can do it a lot quicker than i can i don't wanna go and miss out your appointment and then losing it if i just [usr] ok [sys] text [usr] that'd [sys] you their [usr] be [sys] number [usr] great [sys] now they can say straight away it's ok [usr] thanks very much thank you [sys] right no problem thanks a lot [usr] thank [sys] see [usr] you bye [sys] you in a bit bye [usr] bye [sys] bye [usr] bye | 2Chase Call
|
[usr] ok [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes morning and thank you for calling british gas home care services department you are speaking to [pii] and i will be a solver for today how can i kindly assist you [usr] hi there i spoke to someone yesterday i'm waiting on an an engineer coming out with a part that was ordered on the first of september i've not heard anything just looking to get an update on when it's expected [sys] all right yes sure i can most definitely provide you with an update and [usr] thanks [sys] for me to be able to do can you start by confirming the first line of the address and your postcode for me please [usr] [pii] and the postcode is [pii] [sys] and can you as well please just kindly confirm your full name and your date of birth for me please [usr] it's [pii] 19 6 83 [sys] thank you very much mrs [pii] for the confirmation i am just currently loading up the account details that i can be able to provide you with an update [usr] thanks [sys] and if i may ask in the meantime what would this pass for [usr] it's for the hot water tank it's the overflow it was leaking and we had [sys] and a half [usr] a dino rod engineer out on the first and he said he had to [sys] nice [usr] order the part but i wasn't expecting it to take this long and i've not heard anything [sys] ok let me just quickly check here alright you had a diner roads engineer out to the premises [usr] yes [sys] ok and what [usr] and [sys] i [usr] that was [sys] am [usr] booked [sys] going [usr] by [sys] to ask [usr] a british [sys] you [usr] guest [sys] hm ok i am just going to ask you mr [pii] to please do just kindly stay on the line for me i will be calling the local office that they can provide me an update on the appointment ok [usr] ok thank you [sys] please stay on the line [usr] thanks [sys] british gas is an inclusive company for all we're proud that our workforce reflects the diversity of the customers that we serve we operate a zero tolerance policy towards abuse of our employees who have the right to terminate any customer call if they receive abuse of any nature please offer our employees the same respect they offer you you can book your annual service appointment in our new app in just four taps wherever you are whenever you search for the british gas app on apple store or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving you're moving home but you now change all your details online any time of day or night wherever you are to save yourself a call we can create a password for you and your engineer they're definitely who they say they are if you one just ask and we'll sort it for you [usr] where is it [sys] if your boiler and heating are working at their best you'll save money on your heating bills central heating filter is likely to help you can ask your engineer if you've got one coming and they'll give you an idea of what it will cost ask your advisor or one of our engineers about getting a carbon oxide alarm fitted if you haven't got one you can't see taste or smell carbon monoxide the gas city council recommends you keep safe by getting all your gas appliances serviced every year and to have a carbon monoxide alarm in every room with a gas appliance if you're not sure how to use all the controls for your central heating system just [usr] what [sys] ask [usr] one does [sys] our [usr] you [sys] engineer [usr] research [sys] to talk you through them when we next visit [usr] sorry 30 at the latest [sys] if you're worried your boiler has seen [usr] i'm [sys] better [usr] trying [sys] days [usr] not to get covered [sys] and you're [usr] in dog [sys] a home [usr] hair [sys] care [usr] look [sys] customer [usr] at your [sys] you can get a discount [usr] he can [sys] on [usr] do that [sys] a new [usr] in your [sys] one [usr] p [sys] as [usr] i [sys] long as [usr] talk [sys] your [usr] to you [sys] agreement covers your boiler and central heating just ask your agent about it [usr] let me try and wipe her down get it please bye bye she can't hear it no [sys] if you want to make your central heating system better and more efficient to help save you money we can help it might surprise you to know we do things replace [usr] i [sys] radiators [usr] that [sys] with newer models and offer a range of things to make your system run better such as power flush to [usr] we're [sys] clear [usr] gonna [sys] sludge [usr] go now zara [sys] these [usr] get your [sys] improvements [usr] shoes on [sys] aren't included [usr] please [sys] in your home care agreement but they'll make your heating work better and help save you money [usr] it in the show i think i got it i'll keep you updated [sys] you can book your annual service appointment in our new app in just four taps wherever you are whenever you search [usr] you've not just fallen [sys] for [usr] on [sys] the [usr] the [sys] british [usr] floor there [sys] gas [usr] have you [sys] app on apple store [usr] yes [sys] or google play we know how important your home is if your boiler breaks you can book a repair on our website in under a minute visit british gas dot co dot uk or search british gas with hive active heating you can control your heating from your mobile tablet or laptop wherever you are whenever you want and if you have a hot water tank you can control your hot water too to find out more just go online to hive home dot com or ask your engineer on your next visit thank you very much mr [pii] for holding the line i do sincerely apologize for the long hold there was a waiting time to [usr] that's [sys] be connected [usr] ok [sys] to the local office all right i've just [usr] ok [sys] rang the local office and i have been informed that the parts team is not available at this moment and they cannot provide us with an update on the parts that were ordered but what they will do for you they will give you or they will arrange a call back with you on monday with the parts team that they can give you an update on the parts that you ordered i've just provided them with all the details [usr] ok [sys] i gave him them the first line of the address your postcode your full names and your best contact number which i do best believe it is the one that you're calling me from and i have it as [pii] [usr] yes [sys] right [usr] [pii] [sys] [pii] yep [usr] i think you missed the seven out but [sys] alright alright it's [usr] [pii] [sys] the that's the one i have at my end i have just provided them with that number as well that they can call you on monday with the s team on the line and give you an update on the work ok [usr] ok [sys] alright [usr] thanks much [sys] anything else you'd me to do for you today [usr] no that's [sys] alright [usr] everything [sys] thank [usr] thank [sys] you very [usr] you [sys] much for your time then have yourself a great weekend [usr] you too [sys] cheers [usr] thank [sys] bye [usr] you [sys] bye [usr] bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services [usr] ok [sys] press two or if you have an existing home care policy it's three did that [usr] right [sys] you can now book drainage services online in [usr] there's [sys] a few [usr] no [sys] easy clicks [usr] no [sys] visit [usr] no [sys] dino [usr] no [sys] dot com for details alternatively please hold [usr] ohh right [sys] and [usr] brilliant [sys] your call [usr] thanks [sys] will [usr] very [sys] be [usr] much [sys] transferred to a customer [usr] bye [sys] service advisor [usr] bye [sys] we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] ohh is he going to work then i didn't think i thought if he told them they had to stay at home and they got paid for it he's got an extra holiday really isn't he [sys] whatever the problem good morning thank you for calling [pii] speaking how can i help [usr] hi [pii] my name is [pii] i work for wing canton we had [sys] hello [usr] one of your er engineers come out last week postcode is [pii] [pii] [pii] i am i've requested the the bill cos i've gotta get it signed off i can get it paid but i've still not had one [sys] right i'll have to find out where it is what's the hang on [usr] we're at [pii] itself er [pii] [pii] [sys] [pii] let me have a look [usr] right [sys] right i'll have to find out from that local office i'll have to give them a call i did you want it emailing or [usr] yes yes please i did give my email to someone last week but i still not received anything [sys] right [usr] the problem we've got [sys] what [usr] is we shut soon [sys] right what's [usr] i need [sys] the [usr] the app [sys] email sorry [usr] it's [pii] [pii] [pii] [pii] [pii] just confirm the email for me [sys] bear with me [pii] [usr] that's right and it's definitely spelled with an [pii] not an [pii] ok [sys] there's [pii] right i'll have to give that local office a call bear with me [usr] ok right bye [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer [usr] i i [sys] will visit your home or premises and provide a quote free of charge and without obligation [usr] i the one [sys] for [usr] right [sys] your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details [usr] right [sys] or to book an appointment online hello bear with me i'm still waiting for them to answer the phone ok [usr] that's fine that's not a problem [sys] no problem dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers [usr] the same [sys] whatever your problem or situation an expert dino engineer will visit your home or premises and provide [usr] hold [sys] a quote [usr] on [sys] free of charge and without [usr] the [sys] obligation [usr] country life the country life it's m 4581 and the ones in stonehouse or s rt tanks i think check them out pretty sure they'll stay is [sys] for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed [usr] if [sys] you'll [usr] you look [sys] pay [usr] at [sys] no call out charge [usr] the [sys] and work [usr] 581 [sys] is carried out by [usr] is that a sales tank [sys] hello [usr] i think it is hey mate [sys] hi i'm still waiting for them to answer the phone do you want me to send them an email instead i don't [usr] if [sys] know how [usr] you could [sys] long they're gonna [usr] just just i need to get it done i can get it paid [sys] ok [usr] right [sys] well i'll send them an email because i think they're really busy this morning [usr] you can put my number on if you want [pii] [sys] [pii] [usr] [pii] 467 [sys] ok no worries then all right [pii] [usr] ok mate thank you [sys] all [usr] much [sys] right [usr] sir [sys] no problem take [usr] cheers [sys] care now [usr] bye bye bye [sys] bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one do you require our plumbing services press two or if you have an existing home care did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to dino how can i help [usr] hello good morning yes i'm calling to cancel a booking request please [sys] no problem what postcode please [usr] [pii] [sys] and the first line [usr] one [pii] [sys] thank you ok no problem i'll cancel that for you now [usr] thank you very much [sys] take care bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care [usr] did [sys] policy [usr] i just go for it or what [sys] did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon through to speaking to how can i help [usr] hi there i i just got the number through british gas home care it we've got a leak coming from a toilet i was wondering if you can quote [sys] ok [usr] quote to fix that i've managed to stop the leak in the meantime but it's damaged some of the ceiling and things that [sys] right and i'm assuming you don't have cover with plumbing and [usr] we're [sys] drains [usr] not covered [sys] well [usr] for plumbing [sys] with [usr] and [sys] british gas [usr] we're [sys] for [usr] we're [sys] plumbing [usr] covered [sys] and drains [usr] with everything else [sys] no [usr] apart from that [sys] apart from that right and and it's a residential property [usr] yes [sys] what's the post code please [usr] [pii] [sys] [pii] [usr] yes [sys] i mean what we can do there's no actual call out charge anyway in a nutshell we come out and have a look at it and see what's going on give you a quote and you can go from there [usr] that would be great thank you yep [sys] and there's one of them i can't quote over the phone it could be something or nothing to be honest but right we'll have a look at it what's the first line of the address [usr] [pii] [sys] please [pii] any medical conditions [usr] it [sys] vulnerabilities on site anything relevant [usr] no no [sys] no and your first name please [usr] [pii] [sys] [pii] [usr] [pii] you you [sys] and your surname [usr] [pii] [sys] [pii] [pii] and do you have an email address you use [usr] [pii] [sys] and [usr] a analog hyphen kk id [pii] [sys] [pii] and what's the best contact number for [usr] this [sys] you [usr] number is [pii] [sys] but and you said it is controlled now you managed to [usr] i've [sys] control [usr] managed to jam [sys] it [usr] the system there's a leak coming from one of the pipes in the system [sys] right ok [usr] i think it looks to me it's some washer thing that's leaked and it's come running down the back of it but i've got it controlled just now it's [sys] have you got another [pii] you can still use then [usr] we don't know no [sys] all right ok look at this hold on i'll put it on for today but are you available today if i can [usr] yes [sys] do it [usr] my wife works from home [sys] i'm gonna add it on the system i should have tried it no it's gonna be then we do it tomorrow come on between now and six engineer will ring you about when he's about half an hour away [usr] perfect thanks very much thank you i appreciate [sys] right [usr] that [sys] no worries you'll get a text confirmation in a minute but we'll [usr] ok [sys] see you this afternoon [usr] great thanks [sys] take [usr] very much [sys] care [usr] thank you [sys] bye bye [usr] bye [sys] now [usr] bye bye [sys] no worries bye bye bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] the club [sys] we can get you to the right team [usr] from work [sys] if you [usr] wouldn't [sys] need [usr] it [sys] any help with a drainage problem press one [usr] ok [sys] if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details [usr] how old [sys] alternatively [usr] is the building [sys] please hold and your call will be transferred to a customer service advisor [usr] that's still under [sys] we [usr] warranty [sys] record calls for quality and training purposes [usr] company built it i'm not surprised probably they they said they must have been [sys] call it [usr] good afternoon you ok hello [sys] i [usr] hi mate i'm just calling up if you could see me if you could put me through to the [pii] or [pii] department i'm waiting for the quote back i am they've come [sys] all [usr] out to [sys] right [usr] do a job [sys] let me see who it is what's the post code of where the jobs for i can find the right office [usr] [pii] [pii] [sys] [pii] [pii] [usr] yes holiday inn express commercial commercial property [sys] let me have a look right i know who it is i'll put you through to them bear with me no problem [usr] cheers [sys] that's [usr] buddy [sys] ok [usr] thank you [sys] or how can i help [usr] hi there mate this is calling from holiday inn express in [pii] we was meant to have a quote not yesterday the day before the morning we i chased it up yesterday give the email address for a quote for a job was meant to be sent two days ago and then they said they were gonna send it yesterday that we we need that quote we can get this job [sys] what was [usr] booked [sys] the postcode there [usr] [pii] [pii] is holiday express [pii] [sys] ok right and that would be through the [pii] office right and what i'll do because i can't see it from here is from the the [pii] offices side i'll message him and see if they can get it over i can't see an email on there however [usr] a guy texted [sys] ohh i see [usr] me yesterday [pii] from [sys] ok [usr] road text me [sys] was ready [usr] in fact if i got his number i could probably just [sys] because [usr] chase [sys] he's [usr] phone that [sys] one of i believe he's a manager in the the [pii] office where it covers her area [usr] ok i'll i'll tell you what [sys] ok [usr] i'll [sys] cool [usr] put my number now i got it [sys] that's all right cheers [usr] cheers bye fine | 2Chase Call
|
[usr] this is [sys] thank you for calling [usr] terrible [sys] dino rod partners with british [usr] just i've [sys] gas [usr] never seen such [sys] please [usr] bad [sys] listen [usr] ever [sys] to the options carefully we can get you to the right team did that you can now book drainage services online [usr] that's just [sys] in [usr] never [sys] a few easy [usr] in my [sys] clicks [usr] life [sys] visit dino [usr] anything [sys] dot com for [usr] bad [sys] details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at dino how can i help [usr] hello ii i had called earlier they booked me in an appointment with my local office the local office has called me to tell me that their on call person has not shown up for work they can't get hold of him i only have one toilet and it's not working i need to get somebody out could you get somebody from a different [sys] let me have a look [usr] ok [sys] what is it that are supposed to be attending the property [usr] but the person [sys] right ok you all [usr] that i i'm i'm booked in with hasn't shown up for work [sys] right what's the postcode of your property [usr] [pii] [pii] [sys] right ok i'm just gonna pop you over to the office of that area it'll be one moment [usr] hold on hold on hold on hold on they don't have anybody today that's what i'm telling you the person did not show up for work now i need somebody from [sys] ok [usr] another office [sys] have they phoned up to say that they are having to cancel that appointment because they have no staff [usr] yes yes [sys] right there's nothing that we can physically do then [usr] this major company national company has nobody else that can come out [sys] no for that area if they've got no staff that are able to come out to that property then we physically cannot book anyone else in cos they are the area that cover that area of the country [usr] great ok great [sys] quite [usr] i don't [sys] sorry [usr] know how this country survives i just don't know how this country survives nobody works nobody does a customer service thing i don't know how it survives | 2Chase Call
|
[sys] welcome to down road please note all calls are recorded to route your call effectively please select from one of the following press one for any ongoing plumbing or drainage job bookings queries or eta s press two for accounts press three for any other queries thank you the road [usr] hi sorry to bother you we had you out a few weeks ago you cleaned the drains out for us and you got a new outside pump in the drains fitted because ours was broke i think you subcontracted the pump fitting out to somebody else but the alarm constantly goes off on the transformer box that they've repaired my boss has said to phone you cos we don't know who the company was that come come out [sys] what's [usr] and fitted [sys] the postcode [usr] it [sys] please [usr] it's [pii] [pii] [sys] thank you just bear with me one moment is it north [pii] primary [usr] premier [sys] school [usr] yes that's the one [sys] what's your name [usr] and [pii] supervisor [sys] [pii] right just bear with me i'm gonna pop you through to [pii] i won't be a moment thank [usr] thank [sys] you [usr] you [sys] i'm just gonna pop you through to [pii] it won't be a moment thank [usr] thank [sys] you [usr] you [sys] hello [pii] [usr] hi [pii] are you ok [sys] i'm good thank you yourself [usr] can't complain [sys] ok [usr] last too short [sys] how [usr] to complain [sys] can i help you of course it is [usr] we had a pump fitted in the outside drain cos it was knackered [sys] on that on that foul on that foul chamber [usr] the transformer box inside the classroom the alarm keeps going off on it i turned it off [sys] right [usr] hoping that that would turn it back on and it it just constantly going [sys] and [usr] had [sys] is [usr] to turn [sys] is [usr] it off [sys] the pump is the pump surcharged at the moment have you had a look at that or not how can i get someone to come and have a look at it that cos that alarm should only go off if the pump if the tank's filling up too much er [usr] we [sys] i need [usr] don't [sys] to have [usr] have [sys] a [usr] the [sys] look [usr] things to lift [sys] ok well what i'll do then is i'll get someone to site to have a look at that and if it's an error on the on the on the alarm system we'll get h2o to come back and have a look at that but we'll check to make sure there's no no blockage first er [usr] that's [sys] i'll [usr] brilliant [sys] do that i'll do that free of charge because we've only just put it in [usr] thank [sys] i'll [usr] you [sys] get someone to come and i'll get someone to come and check that make sure it's not surcharged and then if it isn't surcharged we'll then have to look at why the alarms are going off [usr] ohh thank you much [pii] you a star [sys] it's what's the what's the po what's the post code is that please [usr] pr [sys] if you don't mind [usr] 25 two gb [sys] right ok i'll get a job put up system a free of cost job we'll get an engineer there to have a look at it and then we'll go from there because you want the alarm working cos that's telling you something's not right but [usr] yes [sys] we'll go from there [usr] brilliant thank you [pii] [sys] not a problem take [usr] you [sys] care [usr] take care bye bye [sys] bye bye | 2Chase Call
|
[sys] welcome to dino rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to dina rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for account thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello [pii] speaking how can i help [usr] hello i have a booking for tomorrow shall i give you the postcode [sys] ok please [usr] [pii] [sys] what's the address and your name [usr] [pii] old [pii] [sys] and what's your name [usr] a [pii] [sys] ok how can i help [usr] yes [sys] you [usr] i called earlier but i forgot to ask my parents are elderly they're 91 and 87 and we've got a sink that's overflowing quite badly the water's coming up through the plug hole is there is there [sys] ok [usr] anyone available today when i booked online i could only see tomorrow but i just thought i'd call and check [sys] i'll give you the local office number and [usr] ok [sys] then they can advise you if they can today [usr] ok lovely thank you [sys] the number is whenever you're ready [usr] but you [sys] o double 189 [usr] o double 189 [sys] double 86 [usr] double 86 [sys] double 89 [usr] double 89 that's lovely thank you thank you for your help [sys] thanks [usr] bye [sys] a lot [usr] bye [sys] you're welcome bye bye | 2Chase Call
|
[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book drainage services online in a few easy clicks visit diner.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking [pii] how can i help [usr] hello [sys] hi you all right [usr] this is mister [pii] speaking i'm supposed to have an appointment today right it was supposed to be on wednesday i've got a reference number dy wo [sys] yep [usr] 3713049 [sys] yep [usr] you want that again [sys] no no i found it there's a guy called [pii] who's supposed to be coming around today how can i help [usr] what time is he gonna come [sys] what i'll do is i'll put you through to [pii] office and they can then let whereabouts he's up to [usr] right ok thank you very much [sys] 26 hello you're through to [pii] how [usr] hello [pii] [sys] through to [pii] how can i help [usr] it's mister [pii] i'm expecting someone to come to fix the toilet today [sys] ok [usr] can you tell us what time he's gonna be here [sys] what time appointment slot have you got [usr] i haven't [sys] do you [usr] got any i had it on wednesday [sys] what's [usr] i had a slot on wednesday and we got a phone call saying that they were that busy could we hold on till friday morning [sys] and they didn't give you a time [usr] no [sys] what's your postcode [usr] [pii] [pii] re and it's [pii] [sys] what's your surname please [usr] [pii] [sys] thank you won't be a second i'm just looking at it she's gonna be she l at the moment it looks it should be around midday as a rough estimate but it's designed to an engineer called [pii] we will give you a ring when he's on his way [usr] right about dinner time [sys] as a rough estimate that's where you lined up to his device at the moment i mean if he gets stuck on an appointment we would always ring you and let but as it stands at the moment that's [usr] i [sys] where [usr] expect [sys] you lined up to [usr] someone here today cause i've already postponed once [sys] right ok [usr] ok [sys] all [usr] right thanks [sys] right [usr] very [sys] then [usr] much bye [sys] no [usr] bye [sys] worries [usr] thank you [sys] bye [usr] your [sys] bye [usr] help you've been very helpful | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] sounds [sys] good evening you're through to my name is how can i help you today [usr] hello there we were waiting for a chat to come out and have a look at our drains today between one and six i was just checking there's someone on the way [sys] did you book with british gas on or [usr] dina rod [sys] can i take the post code [usr] ysy [pii] [sys] thank you the first line of the address [usr] [pii] [sys] and can you confirm your name and your telephone number [usr] [pii] [pii] [sys] thank you [pii] i'm just gonna pop you on hold for one second is that ok thank [usr] ok yep [sys] you [usr] sure thanks [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation your piece of hi there i'm just looking into this now with the local office just bear with me a bit longer is that ok [usr] bye [sys] thank you [usr] o ok thank you [sys] dino is uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online hi there thanks for holding i think what's happened is our systems [usr] ok [sys] have been having an update the job rate fell through the cracks now i cannot get someone booked in for this evening price it will start at £224 or i can book it in for tomorrow during the day at 100 and £80 tomorrow is fine ok perfect no i'll get it booked in for [usr] tomorrow's [sys] tomorrow then [usr] fine [sys] ok but i'll get it booked in for tomorrow morning [usr] can [sys] for you [usr] you can you do [sys] don't [usr] it for the [sys] worry [usr] morning please ok [sys] between [usr] 00 [sys] 8 [usr] hang [sys] a.m. and [usr] on [sys] 1 p.m. [usr] do you do what time frame that would be tomorrow morning can can it's i've stayed at home today from work er waiting [sys] they called 30 minutes before [usr] and my wife's [sys] arrival [usr] got to [sys] is [usr] walk [sys] that [usr] the [sys] ok [usr] dog and things [sys] or [usr] can somebody [sys] 10 [usr] phone [sys] minutes [usr] us sort [sys] an [usr] of an [sys] hour [usr] hour before they're coming [sys] all right perfect [usr] ok [sys] cheers thank you [usr] ok [sys] bye [usr] ok tomorrow morning then if you can all right then thanks a lot cheers bye bye | 2Chase Call
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] at dino how can i help [usr] hello i hope you can i had one of your people out last week and he couldn't do what he needed to do because he was pardon my cynicism er health and safety couldn't go up a ladder he was going to arrange to come back i told him well we're we're going away this evening and he said no problem mate i'll get back to you or someone will get back to you with the dates i gave him some suggested dates i bet you can guess what i'm gonna say i haven't heard anything from anyone [sys] ok was this booked under a home care policy or was it a one off engineer that was booked in [usr] i think it was a one off but i do have a home care policy on the for the gas and whatnot [sys] let's have a look can i take the post code [usr] [pii] [pii] [sys] and the first [usr] and where [sys] line [usr] are [sys] of [usr] you [sys] the [usr] today [sys] address me [usr] pardon me yes [sys] i'm in [pii] today [usr] ohh my goodness me on holiday [sys] i i unfortunately not no that's [usr] hm [sys] where i'm based from we're the head office we take job bookings for all our local offices but i can access your booking [usr] i can give you the the original booking reference if that'll help you any [sys] if you can just confirm the first line of your address and your name i think i found it here [usr] [pii] and the address is the long barn wangle farm [sys] ok [usr] ley [sys] i was just wondering about your home care policy does it cover plumbing and drains [usr] i have no idea to be honest [sys] i'll just double check here now just to check it was booked [usr] it's [sys] in [usr] to me it's just another british gas rip off [sys] ok [usr] forgive my cynicism i just had an unfortunate experience with phil's er ornaments sorry may i take your name please [sys] my name's [pii] [usr] [pii] and you're in [pii] whereabouts in [pii] then [sys] i'm in [usr] nice place [sys] nice enough [usr] working at home or are you sitting [sys] it was [usr] on the beach or whatever down there [sys] unfortunately it's not the weather for sitting on the beach but i'm working from home today [usr] clearly the sun's shining on the righteous today and because it's a lovely day over here [sys] it it is quite sunny but it's still got that cold breeze on coast today [usr] well there's honestly i'm looking out at the trees and the the the leaves are not even just moving dead still [sys] we do we we we can catch the a large breeze here in the irish sea i think [usr] well after the storms were here last night it's er it's nice to see the sunshine [sys] ok we'll need to get somebody i think the best person to speak to the local office themselves just we don't send somebody out with the incorrect equipment [usr] well it's it it it's more a case of there's no point in them coming out today tomorrow or something whatever i gave him some dates in about a week 10 days time [sys] well what [usr] it's not burning urge [sys] i i'll i'll pop you through to the local office now and they'll be able to discuss when they have the equipment available and the dates that you require as well [usr] he could have used my lad of [sys] it's for health and safety reasons they have to make sure they got the correct equipment a and everything that they'll know more of the ins and outs of what needs to be covered when when they'll be available the cost involved and things that ok [usr] he he gave me the price and said cos everybody's your mate now he's gonna be a problem this mate he said 1 70 [sys] right i don't know what the the the details will be that the office and the engineer will know more will know better things [usr] all [sys] gutter [usr] right [sys] that i don't know what the costing will be but i will pop you through to the office and they'll be able to confirm everything with you and they can get you booked in ok no [usr] alright [sys] problem [usr] thank you [sys] thank you and [usr] you have [sys] yourself [usr] a nice day now thank [sys] bye [usr] you bye bye [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation hi thank you for holding it's me again hi i was just [usr] hello [sys] passing your details over now to the local office and they said they can get somebody out there today if that's suitable [usr] no no no don't these people listen we're going away [sys] it's a today [usr] today [sys] go away i just said that i don't think today was suitable but i just wanted to double check what dates are suitable for yourself then [usr] ohh dear god i'm sorry i'm sharing my frustration with you but it's i don't know the 12th would ideal [sys] let's have a look in [usr] the 13th on the 16th the dates i gave [sys] ok [usr] them [sys] i do apologize for that i'm just passing the message on we can get you booked in when it is suitable i'm just gonna pop you on hold [usr] obviously the boy that's obviously the boy that came didn't tell [sys] i i'm [usr] did he [sys] not sure what conversation i'm just speaking to somebody in the office as many people at work on [usr] i [sys] that [usr] know [sys] side [usr] my love you're getting the the short edge of this and you shouldn't [sys] not [usr] be [sys] a problem [usr] thank [sys] i'm [usr] you [sys] gonna [usr] for your [sys] pop [usr] help [sys] you on hold i'm gonna get you booked in 12th would be the best day though [usr] yes please [sys] ok [usr] preferably [sys] let me see [usr] in the [sys] what [usr] morning [sys] i can do let me pop you on hold [usr] i i'm a doctor my time is quite tied and no i'm not on strike i've had that that already i have been working through the strikes but as i'm sure you understand there's a lot of people dependent on me not just [pii] [sys] no that's fine that's why i'm gonna get you booked in for the dates that you prefer ok no problem [usr] you're very [sys] one moment [usr] kind thank you [pii] bye [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems hi thank you for holding we've got you booked in for the 12th as an am appointment ok [usr] that's very fine thank you and will it be the same [sys] eight [usr] boy [sys] i don't [usr] again [sys] know who it will be that will attend he'll dispatch the engineers on the morning of the appointment [usr] ok well no doubt we'll have to go through the whole explanation again i'm quite sure [sys] no [usr] but thank [sys] problem [usr] you for your [sys] have [usr] help [sys] a good day [usr] well well hopefully it can only get better [sys] thank you bye [usr] thank you good bye bye bye bye | 2Chase Call
|
[sys] thank you for calling [pii] [usr] i speak to [pii] [sys] please listen to all of the following four options before making your selection please press option one for plumbing issues please press option two for drainage issues good afternoon speaking [usr] hello [pii] my name is [pii] i think you've been speaking to my wife today regarding a property in [sys] what's [usr] i think [sys] what's [usr] callum [sys] the [usr] was [sys] post [usr] gonna [sys] code [usr] try [sys] there [usr] and get [sys] please [usr] out to it [pii] [sys] he will still be getting because he i'm just trying to think who i've spoken to today sorry i've spoken to that many people the they are anticipating getting his van they should be with him quite soon and they will be with you just as soon as ok [usr] ok [sys] it'll be [usr] cool [sys] -huh no problem ok [usr] thank [sys] thank you [usr] you [sys] thanks bye [usr] bye | 2Chase Call
|
Subsets and Splits