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[door closes]
[door opens]
[grunts]
[phone beeps]
[door slams]
-[door rattles] -[phone beeps]
-[horn honks] -Oh, hi, hi! I'm coming. I'm coming.
-Jesus Christ! -Oh, I'm so sorry.
That's great. Just great.
[phone beeps]
-[sighs] -[horn honks]
Oh... Hi.
[ringtone chimes]
Nay-Nay! [giggles]
Hey, Lace! Just checking in.
I'm on my way to the airport right now. [giggles]
Okay, cool, and you're all good for the rehearsal dinner?
Oh, yeah. The flight's, what, an hour? That restaurant looks so cool.
-Uh-huh. And you got the dress okay? -Mm-hmm. In my case. [giggles]
-I love the pink. -Uh-huh.
So the latest draft of the speech is great.
Going handwritten's so cool.
Those scans of the page, my God, I welled up just at that.
-Oh, thank you! -Um... just one thought.
That whole bit where I help you with the eating disorder thing...
-You think that's a little... -A little over-sharing, yeah.
You're so right. It's gone.
Okay. Cool. Well, I'll see you in a few hours!
I'm getting married tomorrow
[screams]
[laughs]
-And here's your tip. [giggles] Thank you. -[phone beeps]
Oh, come on.
[woman on loudspeaker] May I have your attention, please...
-hi there, How Are you doing? -I am wonderful.
[laughs]
I am so sorry, that flight is cancelled.
-No. No, No, No. -Customer incident at the other end.
But... So when is the next flight?
Yeah, they're all kind of full.
Uh... I booked this weeks ago. It's my best friend's wedding.
-I'm sorry. -I have to get there. I have to.
Okay-- let's see what we can do.
Thank you. Thank you so much.
I see there's one standby seat on another plane leaving tonight.
-[sighs] -Uh...
That's reserved for members of our Prime Flight Programme.
You gotta be a 4.2 or over to qualify.
-Oh, I'm... I'm a 4.2. -Uh-huh.
I'm afraid you're actually a 4.183.
Oh. Well, that's not my fault. Um...
Some woman dinged me down in the... Can't you just--
I'm sorry, it won't let me book it without the correct ranking.
-But it's so close. -There's just nothing I can do.
-Christ, I mean, surely. -I'm gonna have to ask you
to moderate your language there.
Sorry. It's just...
I'm maid of honour. I cannot miss this wedding.
And I am so sorry about that.
-Can you call the supervisor? -I cannot Do that.
-Can you just call the supervisor? -I cannot Do that.
-Call the fucking supervisor! -Okay, that's profanity.
-We're zero tolerance on profanity. -I'm sorry. It's just--
-I Have To serve the next customer. -No, No, No, No.
-Can you step away, ma'am? -God, just fucking help me!
Ooh.
[phones beep]
I'm so sorry.
-I've called security. -Oh, no, no, no. Please don't do that.
I'm, uh... five-starring you. Five stars.
-What's the issue here, Hannah? -Intimidation and profanity.
-Oh, no, no. I was not intimidating. -Don't speak, ma'am.
-I was just trying to-- -Ma'am.
Okay. So, in order to restore calm,
I'm invoking my authority as airport security
to dock you one full ranking point as a punitive measure.
-This is a temporary measure. -[gasps] No!
-Your score reverts to normal in 24 hours. -No, no, no. But I need it now.
During this period, all down votes are subject to a times two multiplier.
Times two?
We recommend you avoid negative feedback at this time.
I'm on double damage?
Please, remove yourself from the airport immediately.
[phone beeps]
Okay, well, due to your ranking...
[chattering]
[baby crying]
Hi there. Chuck! Great name.
-Thank you. -Hope you're having a great night.
-It's pretty good. -So I need a car.
-you got a vehicle In mind? -Anything, really.
Well, due to your current ranking,
you're restricted to our super saver fleet.
-Yep. That's... Yeah. -I-Cruiser 2?
They still have the 2?
[alarm beeps]
[beeping]
-[woman speaking driver alert in Czech] -Oh, God.
[woman repeating driver alert in Czech]
[beep, wipers creaking]