mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@united hey awesome! Thanks for the reply, will be filling the form out! @AmericanAir	2
@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?	0
@USAirways Your software is broken. "Call Customer Support" is not the fix. Like I said earlier, yell at your developers.	0
@USAirways that's it?!?!?	0
@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi	0
@united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited	0
@united on final. Pls don't let my connection leave!!! Conf# NPBHD0 http://t.co/eWXwXiDTfX	1
“@JetBlue: Our fleet's on fleek. http://t.co/g12sn5qsqZ”- no... Yall better than this	2
@USAirways - almost 2 hrs 30 mins on hold - any idea how much longer?	0
@SouthwestAir when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons	1
@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!	0
@united we have tried to change our flight THREE times on the phone and got disconnected each time.	0
@USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ	0
@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an "UNMET ARRIVAL"!!	0
@JetBlue How can I best track deals and special flight offers? I'm liking your international options...	1
@JetBlue your website is seriously horrible and so is your call center!! Almost makes it tempting to fly someone else!! #sodone	0
@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight	0
@AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options?	0
@SouthwestAir 3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter	0
@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!	2
@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5.	0
@SouthwestAir can y'all develop Ding for a chrome/Firefox browser extension? That would be swell	1
@JetBlue Not helping since there's a bunch of us trying to get off at the same time.	0
@USAirways yes, but we were answered and put back on hold while they were to check on our request.. 50 mins Late Flightr nothing!	0
@AmericanAir Please follow me.	1
@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change	0
@united you a bish	0
@SouthwestAir I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( ͡° ͜ʖ ͡°)	1
@USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U	0
@USAirways has an SPF record error that is causing e-mail from [email protected] to go to spam filters. DNS admin needs to fix!	0
@united download jeokoo the American app for air travelers	1
@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here. Thanks again for a sleepless night.	0
@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement	1
@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on	0
@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled	0
@united Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a	0
@united what's the hold up with flight 6475 from SLC to DEN??	0
@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics	0
@SouthwestAir thankyou :))❤️	2
@AmericanAir "Airport snow removal method #22..." Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN	2
@SouthwestAir still haven't been able to get through, thanks for responding	1
@united The only thing you fella have done right today is get me to the pacific time zone.	2
@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold	0
@JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service	0
@USAirways Will you pick up your phone then?	1
@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers	0
@AmericanAir thanks!	2
@USAirways so you're not honoring miles with @united that were traveled last year?	0
@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.	0
@JetBlue is it your standard protocol to call security onto a plane for a crying baby?	0
@united it's freezing on the gate bridge#waitingforbags#united#EWR	0
@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.	0
@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC	0
@USAirways we haven't departed yet so let's not get too high hopes. But everything has been on schedule so far	2
@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning.	0
@USAirways My last flight was Cancelled Flightled and I'm very disappointed.	0
@USAirways why I can't book a flight to PRN through your website?	0
@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways 💁	0
@JetBlue I would go anywhere JetBlue goes.	2
@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue	0
@united Thank you for your offer! All sorted out :-)	2
@USAirways no my flight plans have been delayed until tuesday due to your computer crash	0
@united now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k	0
@united oh, the Wi-Fi router is on top of the fuselage! ;)	2
@JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!	1
@united The third wheelchair is broken! http://t.co/tvk0PyxQv5	0
@USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :)	2
@JetBlue formally requests @LBAirport and @LongBeachCity to establish customs facilities for international flights http://t.co/jByVMsOd29	1
@AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?	0
@SouthwestAir booked our flights this morning. Can't wait to move about the country.	1
@USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them	1
@usairways would it kill you to let me put my tsaprecheck number on my reservation?	0
@JetBlue flight attendant was hesitant to give me more baby sized cookies	0
@JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http://t.co/Swb1gR57Cc	1
@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru	0
@united while busy on his cell phone ???	0
@USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful!	1
@united why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called.	0
@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...	0
@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays/Cancelled Flightlations?	1
@SouthwestAir About time...and just in time for my next flight Thursday.	2
@USAirways your customer service in Philly is deplorable, rude & unprofessional gate agents after delays & Cancelled Flightations #takingthistothetop	0
@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting...	0
@united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service.	0
@USAirways 8am flight to mco canld & resch 1:30.If we opt for 8 am depart tom will us air allow cng return day from sat to sun w/o penalty?	1
@united I unfortunately didn't get her name :( she was not nice!	0
@AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight?	0
@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq" #southwestairlines	2
@united what gate is ua5396 leaving from?	1
@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?	0
@JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport Late Flightr?	1
@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight.	0
@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck.	0
@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?	0
@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.	0
@SouthwestAir As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove	0
@USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights.	0
I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there.	0
@USAirways us2118 My wife in Boston says no snow right now.	0
@SouthwestAir I'm stuck in Fort Lauderdale.	0

@united hey awesome! Thanks for the reply, will be filling the form out! @AmericanAir

2

@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?

0

@USAirways Your software is broken. "Call Customer Support" is not the fix. Like I said earlier, yell at your developers.

0

@USAirways that's it?!?!?

0

@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi

0

@united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited

0

@united on final. Pls don't let my connection leave!!! Conf# NPBHD0 http://t.co/eWXwXiDTfX

1

“@JetBlue: Our fleet's on fleek. http://t.co/g12sn5qsqZ”- no... Yall better than this

2

@USAirways - almost 2 hrs 30 mins on hold - any idea how much longer?

0

@SouthwestAir when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons

1

@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!

0

@united we have tried to change our flight THREE times on the phone and got disconnected each time.

0

@USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ

0

@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an "UNMET ARRIVAL"!!

0

@JetBlue How can I best track deals and special flight offers? I'm liking your international options...

1

@JetBlue your website is seriously horrible and so is your call center!! Almost makes it tempting to fly someone else!! #sodone

0

@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight

0

@AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options?

0

@SouthwestAir 3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter

0

@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!

2

@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5.

0

@SouthwestAir can y'all develop Ding for a chrome/Firefox browser extension? That would be swell

1

@JetBlue Not helping since there's a bunch of us trying to get off at the same time.

0

@USAirways yes, but we were answered and put back on hold while they were to check on our request.. 50 mins Late Flightr nothing!

0

@AmericanAir Please follow me.

1

@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change

0

@united you a bish

0

@SouthwestAir I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( ͡° ͜ʖ ͡°)

1

@USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U

0

@USAirways has an SPF record error that is causing e-mail from [email protected] to go to spam filters. DNS admin needs to fix!

0

@united download jeokoo the American app for air travelers

1

@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here. Thanks again for a sleepless night.

0

@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement

1

@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on

0

@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled

0

@united Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a

0

@united what's the hold up with flight 6475 from SLC to DEN??

0

@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics

0

@SouthwestAir thankyou :))❤️

2

@AmericanAir "Airport snow removal method #22..." Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN

2

@SouthwestAir still haven't been able to get through, thanks for responding

1

@united The only thing you fella have done right today is get me to the pacific time zone.

2

@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold

0

@JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service

0

@USAirways Will you pick up your phone then?

1

@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers

0

@AmericanAir thanks!

2

@USAirways so you're not honoring miles with @united that were traveled last year?

0

@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.

0

@JetBlue is it your standard protocol to call security onto a plane for a crying baby?

0

@united it's freezing on the gate bridge#waitingforbags#united#EWR

0

@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.

0

@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC

0

@USAirways we haven't departed yet so let's not get too high hopes. But everything has been on schedule so far

2

@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning.

0

@USAirways My last flight was Cancelled Flightled and I'm very disappointed.

0

@USAirways why I can't book a flight to PRN through your website?

0

@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways 💁

0

@JetBlue I would go anywhere JetBlue goes.

2

@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue

0

@united Thank you for your offer! All sorted out :-)

2

@USAirways no my flight plans have been delayed until tuesday due to your computer crash

0

@united now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k

0

@united oh, the Wi-Fi router is on top of the fuselage! ;)

2

@JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!

1

@united The third wheelchair is broken! http://t.co/tvk0PyxQv5

0

@USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :)

2

@JetBlue formally requests @LBAirport and @LongBeachCity to establish customs facilities for international flights http://t.co/jByVMsOd29

1

@AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?

0

@SouthwestAir booked our flights this morning. Can't wait to move about the country.

1

@USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them

1

@usairways would it kill you to let me put my tsaprecheck number on my reservation?

0

@JetBlue flight attendant was hesitant to give me more baby sized cookies

0

@JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http://t.co/Swb1gR57Cc

1

@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru

0

@united while busy on his cell phone ???

0

@USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful!

1

@united why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called.

0

@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...

0

@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays/Cancelled Flightlations?

1

@SouthwestAir About time...and just in time for my next flight Thursday.

2

@USAirways your customer service in Philly is deplorable, rude & unprofessional gate agents after delays & Cancelled Flightations #takingthistothetop

0

@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting...

0

@united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service.

0

@USAirways 8am flight to mco canld & resch 1:30.If we opt for 8 am depart tom will us air allow cng return day from sat to sun w/o penalty?

1

@united I unfortunately didn't get her name :( she was not nice!

0

@AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight?

0

@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq" #southwestairlines

2

@united what gate is ua5396 leaving from?

1

@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?

0

@JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport Late Flightr?

1

@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight.

0

@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck.

0

@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?

0

@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.

0

@SouthwestAir As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove

0

@USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights.

0

I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there.

0

@USAirways us2118 My wife in Boston says no snow right now.

0

@SouthwestAir I'm stuck in Fort Lauderdale.

0