mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim.	0
@USAirways Thank you. I'll do that next time!	2
@USAirways you see now that is a lie. They auto respond with insulting email. #sucks	0
@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care	0
@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?	0
@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!	0
@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp	1
@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?	0
@JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS.	0
@JetBlue BOS to DCA 1098 at 7:16 pm.	1
@SouthwestAir What's happened to your customer service? 2 Cancelled Flightled flights in 2 days & an uninformed and unapologetic staff. #nolove #cali	0
@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef	2
@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better	2
@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail	0
@JetBlue Tell me at what point will u realize u can't fly into DCA tonight- u Cancelled Flightled the 1pm when will u Cancelled Flight the 5:26	0
@AmericanAir ticks me off.	0
@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling	0
@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of "weather" and lied to us and said other airlines Cancelled Flightled	0
@USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest.	0
@AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said "we are waiting for the mechanics to finish lunch"!	0
@VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c	1
@AmericanAir AA45 ... JFK to LAS.	0
@USAirways what's your pet policy?	1
@SouthwestAir I did. Thank you.	2
@united playing hide and seek with the gate. "We can't find it, it should only be a few more minutes."	0
@United also ran out of water and refused service #costumerservice #legit #jk	0
@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!	0
@united customer service is the WORST. hanging up on customers intentionally after one hour on hold.	0
@SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!	0
@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights	0
@USAirways you are supposed to be in the business of belong customers; not humiliating them	0
@USAirways I’ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?	0
@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0	2
@united I appreciate your efforts getting me home!	2
@SouthwestAir think you need to follow me for a DM	1
@JetBlue thanks for your reply. It was flight 1572.	2
@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.	2
@usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)	2
@VirginAmerica FYI the [email protected] email address you say to contact in password reset emails doesn't exist. Emails bounce.	0
@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?	0
@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?	0
@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.	0
@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! 👌👌👌	2
@USAirways Stuck in Philadelphia airport for 32 hours due to "maintenance". Dreading my flight back home. Disgusting.	0
@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you	0
@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?	0
@AmericanAir no worries you're swamped I know just dmd back THANK U	1
@united You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?	0
@SouthwestAir Can't DM you because you don't follow me.	0
@united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a "kid" section (near the back) ;)	1
@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow	1
@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting.	0
@SouthwestAir how do I go on the scavenger hunt if I'm in Boston?	1
@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared	0
@united @bobwesson fair enough United. everybody is doing the best they can. Although that "slight delay" is turning into a Cancelled Flightlation.	0
@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her	2
@AmericanAir @dfwairport you 2 together are the best part of flying!	2
@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer	0
@JetBlue and have empty "help" desks	0
@united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround	0
@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport	0
@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united	0
@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights	0
@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?	0
@AmericanAir when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft..	0
@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer "service". Ever. #customerservice #fail	0
@AmericanAir How am I supposed to Cancelled Flight it if I can't do it online? I don't want to lose all the funds on the ticket. HELP!!! :(	0
@united Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?	1
@VirginAmerica This is what you missed @NewsVP. Next trip to the 407.	1
@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi	2
@united no u don't	0
@JetBlue Hello! Can you tell me if you currently fly to Hawaii? Thanks!	1
@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost! You NEVER get it right.	0
@AmericanAir I was rebooked on a flight that was too Late Flight for my connection!	0
@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would.	0
@AmericanAir I need a flight out tonight. Isn't there anything else?	0
@United is offering to reroute my SFO flight to LAX. Might be geography class time.	0
@united you guys have such big hearts.. keep up the good work	2
@USAirways How does flight 680 look? I'm hearing about Cancelled Flightled departures from @Reagan_Airport and I'm about to head into it	1
@USAirways Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful	0
@united the new seats on the Canadaair regional jets just plain suck.	0
@united did not get names...Dallas flight and Chicago	1
@JetBlue Thanks.	1
@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier	2
@USAirways last name Pordes	1
@united Ugh. My bags were sent to Palm Springs and not to LAX as promised. They better be at the hotel when I get there.	0
@USAirways lost our luggage. #yay	0
@united volumes, profit up http://t.co/pKfI9bTtzf #aviation #aircargo http://t.co/BBj6kMTYUl	1
@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/CVba4olcBl http://t.co/wTa5pX70A5	1
@AmericanAir amen!	1
@SouthwestAir How do I get a companion pass??? Thanks, Lin S	1
@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.	2
@USAirways usually "sorry" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk.	0
.@AmericanAir Alright prove it: (1/3) 3 days ago, I sat on a plane at JFK for 3 hrs, deplaned for 3 more, and when I re-boarded...	0
@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.	0
@united as a million mile flier I'm embarrassed to ask how long ago his launched?	1
@JetBlue Thanks!	2
@JetBlue thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA??	0
@SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!!	0
@USAirways hey!! Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS	0

@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim.

0

@USAirways Thank you. I'll do that next time!

2

@USAirways you see now that is a lie. They auto respond with insulting email. #sucks

0

@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care

0

@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?

0

@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!

0

@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp

1

@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?

0

@JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS.

0

@JetBlue BOS to DCA 1098 at 7:16 pm.

1

@SouthwestAir What's happened to your customer service? 2 Cancelled Flightled flights in 2 days & an uninformed and unapologetic staff. #nolove #cali

0

@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef

2

@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better

2

@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail

0

@JetBlue Tell me at what point will u realize u can't fly into DCA tonight- u Cancelled Flightled the 1pm when will u Cancelled Flight the 5:26

0

@AmericanAir ticks me off.

0

@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling

0

@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of "weather" and lied to us and said other airlines Cancelled Flightled

0

@USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest.

0

@AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said "we are waiting for the mechanics to finish lunch"!

0

@VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c

1

@AmericanAir AA45 ... JFK to LAS.

0

@USAirways what's your pet policy?

1

@SouthwestAir I did. Thank you.

2

@united playing hide and seek with the gate. "We can't find it, it should only be a few more minutes."

0

@United also ran out of water and refused service #costumerservice #legit #jk

0

@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!

0

@united customer service is the WORST. hanging up on customers intentionally after one hour on hold.

0

@SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!

0

@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights

0

@USAirways you are supposed to be in the business of belong customers; not humiliating them

0

@USAirways I’ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?

0

@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0

2

@united I appreciate your efforts getting me home!

2

@SouthwestAir think you need to follow me for a DM

1

@JetBlue thanks for your reply. It was flight 1572.

2

@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.

2

@usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)

2

@VirginAmerica FYI the [email protected] email address you say to contact in password reset emails doesn't exist. Emails bounce.

0

@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?

0

@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?

0

@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.

0

@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! 👌👌👌

2

@USAirways Stuck in Philadelphia airport for 32 hours due to "maintenance". Dreading my flight back home. Disgusting.

0

@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you

0

@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?

0

@AmericanAir no worries you're swamped I know just dmd back THANK U

1

@united You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?

0

@SouthwestAir Can't DM you because you don't follow me.

0

@united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a "kid" section (near the back) ;)

1

@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow

1

@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting.

0

@SouthwestAir how do I go on the scavenger hunt if I'm in Boston?

1

@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared

0

@united @bobwesson fair enough United. everybody is doing the best they can. Although that "slight delay" is turning into a Cancelled Flightlation.

0

@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her

2

@AmericanAir @dfwairport you 2 together are the best part of flying!

2

@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer

0

@JetBlue and have empty "help" desks

0

@united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround

0

@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport

0

@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united

0

@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights

0

@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?

0

@AmericanAir when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft..

0

@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer "service". Ever. #customerservice #fail

0

@AmericanAir How am I supposed to Cancelled Flight it if I can't do it online? I don't want to lose all the funds on the ticket. HELP!!! :(

0

@united Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?

1

@VirginAmerica This is what you missed @NewsVP. Next trip to the 407.

1

@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi

2

@united no u don't

0

@JetBlue Hello! Can you tell me if you currently fly to Hawaii? Thanks!

1

@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost! You NEVER get it right.

0

@AmericanAir I was rebooked on a flight that was too Late Flight for my connection!

0

@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would.

0

@AmericanAir I need a flight out tonight. Isn't there anything else?

0

@United is offering to reroute my SFO flight to LAX. Might be geography class time.

0

@united you guys have such big hearts.. keep up the good work

2

@USAirways How does flight 680 look? I'm hearing about Cancelled Flightled departures from @Reagan_Airport and I'm about to head into it

1

@USAirways Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful

0

@united the new seats on the Canadaair regional jets just plain suck.

0

@united did not get names...Dallas flight and Chicago

1

@JetBlue Thanks.

1

@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier

2

@USAirways last name Pordes

1

@united Ugh. My bags were sent to Palm Springs and not to LAX as promised. They better be at the hotel when I get there.

0

@USAirways lost our luggage. #yay

0

@united volumes, profit up http://t.co/pKfI9bTtzf #aviation #aircargo http://t.co/BBj6kMTYUl

1

@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/CVba4olcBl http://t.co/wTa5pX70A5

1

@AmericanAir amen!

1

@SouthwestAir How do I get a companion pass??? Thanks, Lin S

1

@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.

2

@USAirways usually "sorry" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk.

0

.@AmericanAir Alright prove it: (1/3) 3 days ago, I sat on a plane at JFK for 3 hrs, deplaned for 3 more, and when I re-boarded...

0

@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.

0

@united as a million mile flier I'm embarrassed to ask how long ago his launched?

1

@JetBlue Thanks!

2

@JetBlue thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA??

0

@SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!!

0

@USAirways hey!! Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS

0