text
stringlengths 12
186
| label
int64 0
2
|
|---|---|
@united I am following - you need to follow me for DM? | 1 |
@USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help. | 0 |
@AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL | 0 |
@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through | 0 |
@USAirways I appreciate that you actually monitor Twitter, so please pass along my feedback. I've tried calling about 15 times in 4 days :( | 0 |
@united bagage which i take to in the cabin i dont need to check-in,correct? | 1 |
@AmericanAir how comes no one has answered my calls or emails? | 0 |
@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them. | 0 |
@USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster | 0 |
@united I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline. | 0 |
@JetBlue I'm also a mosaic customer and fly jet blue ALOT.... | 0 |
@JetBlue and @WSJ team up offering in-flight access to journal content http://t.co/PTsbkA4cDJ | 1 |
@USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home? | 1 |
Just in case you needed confirmation that "on fleek" is dead & gone. RT @JetBlue: Our fleet's on fleek. http://t.co/G4O6yX7TMJ | 0 |
@united really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket | 0 |
@USAirways should give me free baggage for this mess | 0 |
@AmericanAir would it be possible to change my flight on your website? Many thanks | 1 |
@AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights? | 1 |
@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u. | 0 |
@USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag. | 0 |
@AmericanAir so we have a Cancelled Flightled flight in about twelve hours. Maybe we'll have heard from an AA rep at that point. | 0 |
@USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco | 0 |
@United agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls? | 0 |
@AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?! | 0 |
@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles. | 0 |
.@SouthwestAir I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞 | 0 |
@AmericanAir 3659 from SGF -> DFW. You might want to clear off the ice for the planes landing. 😳 | 1 |
@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh. | 0 |
@united yes! I'll be sending an email to customer service today. | 1 |
@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service! | 2 |
@USAirways @AmericanAir for frequent flyer miles can we schedule interchangeably and get credit? | 1 |
@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries | 0 |
@USAirways I am following you now | 1 |
@united b) I contacted you directly, and the phone service was Laissez Faire at best. The problem isn't a Cancelled Flightled a flight. | 0 |
@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays. | 0 |
@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel | 0 |
@SouthwestAir On hold for two hours and it timed-out on me. Great system you got there. | 0 |
@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now. | 0 |
@USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that? | 1 |
@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather! | 2 |
@AmericanAir 🙏 in my hotel now. Thank you! | 2 |
@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better. | 0 |
@SouthwestAir I continue to be amazed by the amazing customer service. Thank you SWA! | 2 |
Why even ask me to DM you and offer help if you "can't do anything" @united #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7 | 0 |
@united will do. Just need to get CVG.... and my bag too. Thanks | 2 |
@united hey! think someone could meet me with my book when I arrive at @loganairports at 10:30? It's yes please #amypoehler. Oscar took it. | 1 |
@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J | 2 |
@SouthwestAir aren't you based in Chicago? Why are you doing a hunt in LA and not your home city????!! Please bring one home | 1 |
@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day! | 2 |
@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer | 2 |
@united Thank you for responding so quickly with a helpful tool! @dustyob | 2 |
@USAirways well its 11:45am and just got an email that my 11am flight is delayed-thats not right | 0 |
@SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight. | 2 |
@JetBlue thanks. Can you change the music in the boarding gates? | 1 |
@usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing | 0 |
@SouthwestAir Thanks so much! | 2 |
@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it.. | 0 |
@AmericanAir airport to figure this out or can someone tell me now? Flight is from San Juan to San Diego | 1 |
@united we need a new flight to Tucson | 1 |
@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe? | 0 |
@JetBlue is your partnership with Hawaiian live? Earn Hawaiian miles flying Jetblue ? IF so, how do I add @HawaiianAir to my JB Flight Booking Problems ? | 1 |
@united oh united, how much I despise thee! | 0 |
@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim? | 1 |
@USAirways is it your practice to give 1st class seats to us air employees before giving them to chairmans customers sitting in coach? | 1 |
@USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a # | 1 |
@AmericanAir finally made it to chicago - 13 hours Late Flight. Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye. | 0 |
@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you. | 0 |
@SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love | 0 |
.@united I think not. I'm not flying you again, if I can help it. | 0 |
.@JetBlue Wish you would make Austin, TX a hub. Missing you as my “only” airline for all my biz travel since I moved from BOS. :( | 2 |
@united they held the flight for our group of nearly 20 people. | 0 |
@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help! | 0 |
@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight | 0 |
@USAirways what's going on with passengers diverted to CLT on FLL to PHL flight that left at 830 tonight? | 1 |
@USAirways @AmericanAir trying to chg ticket for staff member leaving org before she can fly.We're a nonprofit-can't you make an exception? | 1 |
@AmericanAir online flight notification is down. | 1 |
“@VirginAmerica:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqy” @asarco_ES_ar ? 🙉 | 1 |
@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is? | 0 |
@JetBlue hope so! looks nice and warm in San Juan 🌴 | 1 |
@JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that! | 0 |
@SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help | 0 |
@united leisure. Military personnel for safety reason R highly recommended to not travel in uniform | 1 |
@AmericanAir we've been on hold for hours. | 0 |
@USAirways obviously your corporate definition of PATIENCE needs to be reviewed.
#Pleasehurryup #answerphone #reschedulemyflight | 0 |
@SouthwestAir following!! My bad. | 1 |
@AmericanAir Do we get a class discount on your wifi? I will be flying your airlines at approx. 4 Am? | 1 |
@AmericanAir Thanks for the champagne AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX | 2 |
@AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled | 0 |
@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight | 0 |
@JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated | 0 |
“@JetBlue: Our fleet's on fleek. http://t.co/dxn58rxDkS”@jameskraw see. | 1 |
@SouthwestAir waited 34 mins for baggage MDW>MEM and the in-flight service was suspended so no drink 😕 | 0 |
@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary. | 0 |
@united my plane sounds like a DJ scratching is this normal? If so, will this eventually be a new entertainment fee. | 0 |
@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'( | 0 |
@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it? | 0 |
@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi | 0 |
@SouthwestAir FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts& said "well i was Late Flight" | 0 |
@SouthwestAir I thought you guys were the best airline...I've been on hold for an hour! | 0 |
@USAirways is there anyway to get rebook in help on twitter? | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.