text
stringlengths
12
186
label
int64
0
2
@AmericanAir DMing you now! Big thanks.
2
@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially
0
@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.
0
@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks.
0
@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!
0
@AmericanAir how we looking? We going to be able to get out on time? #flight353
1
@USAirways #success made flight , please thank the crew of 556 great time recovery
2
@AmericanAir this is awful customer service.
0
@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck!
0
@USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit.
0
@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...
0
@JetBlue flight for tomorrow morning Cancelled Flighted & can't seem to rebook me. They can't even get me a seat. No clear answer on why Cancelled Flighted.
0
@USAirways thank you
2
@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.
1
@united yes, computer would allow me to get to San Diego quick but customer service will not help. Says can't rebook http://t.co/KcVUbUYExc
0
@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to "ground handling delays affecting a prior flight."
0
@united, I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD
0
@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy
0
@AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag
0
@united who do I need to contact regrading a complaint and to get a voucher funds for future travel on United?
1
@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR
2
@JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz?
0
@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?
0
@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!
0
@AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL.
0
@SouthwestAir Can you please follow so I can DM? Thx!
1
@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??
0
@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!
2
@united hilarious
0
@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.
0
@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention
0
@SouthwestAir please reply to my DM ♥️
1
@SouthwestAir got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!!
0
@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice✈☺
2
@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!
0
@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united
0
@united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?
1
@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed
0
@SouthwestAir could you please tell me if there is a way to add a RR# to a flight that already took place?
1
@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??
0
@SouthwestAir sure,I'll send a message now!
1
@SouthwestAir has some of the best airfare prices! Gotta LUV them :)
2
@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else.
0
@USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http://t.co/FRd0cAy6DA
1
@united thanks for prompt response. Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.
2
@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj
0
@united is the worst airline in the world.
0
@JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people
0
@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto
2
@united yes to more food! Add some gluten free options while you're at it
2
@SouthwestAir is there a problem with the website? I tried making changes w/ the app and the site but got "unspecified errors"
0
@AmericanAir well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD?
1
@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!
0
@USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking
0
@AmericanAir Err 2 hour wait time for the Exec. Plat. line?
0
@JetBlue try harder. Take a winners attitude to your work.
1
@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk
0
@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights
2
@USAirways You guys are screwing up my trip. Thanks for nothing. #lazy
0
@united UA276 sitting at EWR nearly an hour after sked. Pilot says computers down but no clue when we will leave. Can you help?
0
@AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives? Very poor.
0
@USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff
0
@USAirways She was put on hold on that number for a loooooong time too. No help. #lostandforgotten
0
@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting
2
@USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL
0
@AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable
0
@JetBlue A month ago I had a flight booked but then had to Cancelled Flight it... I'm now Flight Booking Problems a separate flight for a different occasion.
1
@united so what's the solution?
0
@AmericanAir I wrote down the evoucher number. I got rid of the voucher when I purchased air fair
1
@united It appears there are six flights to Calgary tomorrow is this correct?
1
@USAirways That link doesn't work on mobile.
0
@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?
0
@SouthwestAir when you enter every contest for #DestinationDragons and lose :(
0
@USAirways site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX.
0
@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info.
2
@united @gg8929 Unbelievable hypocrisy!!
0
@VirginAmerica Giants and Virgin America. A match made in heaven.
2
@united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.
1
@USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?
1
@AmericanAir your assistance has not been very helpful frustrating disappointing experience & w/small children very inconvenient
0
@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?
1
@AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?
1
@USAirways now in a black hole of your phone system
0
@VirginAmerica is flight 882 Cancelled Flightled and what do I do if it is?
1
@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm. They were super helpful!
2
@USAirways will all flights out of DFW be Cancelled Flightled today?
1
@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons
2
@SouthwestAir Free TV watching Daytona 500! #Boss http://t.co/SbGBN7oUXy
1
@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!
0
@AmericanAir im still on hold...
0
@USAirways Why not have an option for a call back? I'm just sitting here burning through my minutes waiting for an error to be fixed.
0
@AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted?
0
@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(
0
@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald
0
@USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?
0
@SouthwestAir Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http://t.co/p6r5rt5Ow5
1
@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7
0
@united I went from Sacramento to Minneapolis at the end of October 2014 in business class.
1
@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA
0
@SouthwestAir when can we expect customer service in Dallas to be available
1