mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

text stringlengths 12 186	label int64 0 2
@SouthwestAir are bicycles that the 62", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me.	0
@VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y	1
@AmericanAir the Late Flightst usair4603. Earlier 4591	1
@AmericanAir our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it.	1
@USAirways Bag policy says stroller OR car seat. We need to bring 2 car seats and 1 stroller. Should I just call for details?	1
@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid	0
@SouthwestAir flight 3970, bna-rdu had the most excellent crew today	2
@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question. JetBlue rocks!	2
@southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH	2
@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.	0
@united once again my bag is lost when I travel united!!!! Please do something	0
@JetBlue can I get some more leg room tonight B6 304	1
@USAirways really??? NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses	0
@JetBlue @SouthwestAir @VirginAmerica @AmericanAirBR download jeokoo the American app for air travelers	1
@AmericanAir no private msg me and will provide details...u really need customer svc training for your staff	0
@SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition	0
@SouthwestAir thank you :)	2
@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help	0
@USAirways Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA?	0
@united I can tell you. Your airline has lost mine and my families business. This day and age message through Twitter travels fast.	0
@USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me	0
@USAirways cust serv reps who are unable to change reservations in your system Check in unaware of Cancelled Flights that I got word on night before	0
@united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?	0
@united 4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!	2
@AmericanAir got a callback at 1 am, took care of it. thanks.	1
@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours	0
@AmericanAir fight got Cancelled Flighted can u help me rebook a flight? Call center is too busy to answer calls or even put me on hold #yuck	0
@AmericanAir your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight.	0
@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.	2
@united question - was given food vouchers but can't use on plane..how come	0
@JetBlue hi is there a way we can check to track the flight that will arrive & that will be our flight to depart.	1
@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)	0
@united my flight was already Cancelled Flightled this morning because of a "snow storm in Denver". And now I'm in DC waiting for a pilot to get on+	0
@JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number.	0
@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather.	0
@SouthwestAir do we get to pick which @Imaginedragons show? #DestinationDragons	1
@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled	0
@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?	0
@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!	0
@JetBlue I ❤️ Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx & got in 2 hrs Late Flight. What will be done?	0
@JetBlue don't I always?	1
@AmericanAir The delay is nothing but the personnel being so combative up to the point of saying "what's the hury, the plane is not leaving	0
@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver	0
1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.	0
@united how do you go fr Silver Elite for two straight years to group 5 all the time? I get no group 2 but maybe 3 or 4? What's up?	1
@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.	0
@AmericanAir here we go again #aa106 "Plane not ready". Are we going to find the crew run out of time again like last night #shortstaffed	0
last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!	0
@united awesome new plane flight 1701	2
@SouthwestAir when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?	0
@usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH	0
@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!	2
@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather	1
@united + that's the gist of what the flight attendant told her.	0
Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!	0
@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset	0
@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?	0
@AmericanAir Why is your cover photo of TWA? Just wondering.	1
@united Dmed you. Thank you	0
@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm	0
@JetBlue definitely!	2
@united OK, thanks for the clarification.	1
@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?	0
Peak #Caucasity RT @JetBlue Our fleet's on fleek. http://t.co/cSNRPVY9b9	1
@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.	0
@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere.	0
@united is a money sucking airline with terrible terrible customer service	0
@JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_	0
@USAirways #flight2031 the flight to Hell	0
@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.	0
@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.	0
@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice	0
I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae	2
@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv	0
@SouthwestAir why does the customer service have rather inconsistent information	0
@AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend	0
@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http://t.co/45kTsSK18J	1
@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.	0
@AmericanAir pathetic service	0
@AmericanAir every time I try to call, it tells me to try again Late Flightr and just hangs up.	0
@VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics!	2
@USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4. Worth the extra $200/trip for less hassle and fewer delays	0
@united left my iPad on MCO->IAD flight 174. How long to hear back once claim submitted? TY!	1
@united 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!	0
Happy for SFO, but hopefully you'll add PDX soon “@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!”	1
@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?	0
@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?	0
Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united	1
@AmericanAir Thank you.....you do the same!!	2
@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?	0
@USAirways flight 850. RUDE RUDE RUDE service! Awful.	0
@SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight.	0
@united on your website it says 10 days. Its been 16 and counting.	0
@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a	0
@USAirways thank you very much.	2
@USAirways sorry I didn't realize I wasn't following you	1
@united it sucks not having the money to book a flight to see the love of my life. 2600 miles away.	1
@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!	0
@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.	0
@JetBlue my phone number when you have any news for me is (631)891-5722	1

@SouthwestAir are bicycles that the 62", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me.

0

@VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y

1

@AmericanAir the Late Flightst usair4603. Earlier 4591

1

@AmericanAir our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it.

1

@USAirways Bag policy says stroller OR car seat. We need to bring 2 car seats and 1 stroller. Should I just call for details?

1

@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid

0

@SouthwestAir flight 3970, bna-rdu had the most excellent crew today

2

@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question. JetBlue rocks!

2

@southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH

2

@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.

0

@united once again my bag is lost when I travel united!!!! Please do something

0

@JetBlue can I get some more leg room tonight B6 304

1

@USAirways really??? NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses

0

@JetBlue @SouthwestAir @VirginAmerica @AmericanAirBR download jeokoo the American app for air travelers

1

@AmericanAir no private msg me and will provide details...u really need customer svc training for your staff

0

@SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition

0

@SouthwestAir thank you :)

2

@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help

0

@USAirways Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA?

0

@united I can tell you. Your airline has lost mine and my families business. This day and age message through Twitter travels fast.

0

@USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me

0

@USAirways cust serv reps who are unable to change reservations in your system Check in unaware of Cancelled Flights that I got word on night before

0

@united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?

0

@united 4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!

2

@AmericanAir got a callback at 1 am, took care of it. thanks.

1

@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours

0

@AmericanAir fight got Cancelled Flighted can u help me rebook a flight? Call center is too busy to answer calls or even put me on hold #yuck

0

@AmericanAir your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight.

0

@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.

2

@united question - was given food vouchers but can't use on plane..how come

0

@JetBlue hi is there a way we can check to track the flight that will arrive & that will be our flight to depart.

1

@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)

0

@united my flight was already Cancelled Flightled this morning because of a "snow storm in Denver". And now I'm in DC waiting for a pilot to get on+

0

@JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number.

0

@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather.

0

@SouthwestAir do we get to pick which @Imaginedragons show? #DestinationDragons

1

@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled

0

@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?

0

@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!

0

@JetBlue I ❤️ Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx & got in 2 hrs Late Flight. What will be done?

0

@JetBlue don't I always?

1

@AmericanAir The delay is nothing but the personnel being so combative up to the point of saying "what's the hury, the plane is not leaving

0

@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver

0

1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.

0

@united how do you go fr Silver Elite for two straight years to group 5 all the time? I get no group 2 but maybe 3 or 4? What's up?

1

@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.

0

@AmericanAir here we go again #aa106 "Plane not ready". Are we going to find the crew run out of time again like last night #shortstaffed

0

last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!

0

@united awesome new plane flight 1701

2

@SouthwestAir when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?

0

@usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH

0

@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!

2

@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather

1

@united + that's the gist of what the flight attendant told her.

0

Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!

0

@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset

0

@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?

0

@AmericanAir Why is your cover photo of TWA? Just wondering.

1

@united Dmed you. Thank you

0

@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm

0

@JetBlue definitely!

2

@united OK, thanks for the clarification.

1

@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?

0

Peak #Caucasity RT @JetBlue Our fleet's on fleek. http://t.co/cSNRPVY9b9

1

@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.

0

@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere.

0

@united is a money sucking airline with terrible terrible customer service

0

@JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_

0

@USAirways #flight2031 the flight to Hell

0

@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.

0

@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.

0

@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice

0

I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae

2

@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv

0

@SouthwestAir why does the customer service have rather inconsistent information

0

@AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend

0

@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http://t.co/45kTsSK18J

1

@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.

0

@AmericanAir pathetic service

0

@AmericanAir every time I try to call, it tells me to try again Late Flightr and just hangs up.

0

@VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics!

2

@USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4. Worth the extra $200/trip for less hassle and fewer delays

0

@united left my iPad on MCO->IAD flight 174. How long to hear back once claim submitted? TY!

1

@united 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!

0

Happy for SFO, but hopefully you'll add PDX soon “@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!”

1

@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?

0

@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?

0

Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united

1

@AmericanAir Thank you.....you do the same!!

2

@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?

0

@USAirways flight 850. RUDE RUDE RUDE service! Awful.

0

@SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight.

0

@united on your website it says 10 days. Its been 16 and counting.

0

@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a

0

@USAirways thank you very much.

2

@USAirways sorry I didn't realize I wasn't following you

1

@united it sucks not having the money to book a flight to see the love of my life. 2600 miles away.

1

@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!

0

@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.

0

@JetBlue my phone number when you have any news for me is (631)891-5722

1