text
stringlengths
12
186
label
int64
0
2
.Thnx for the response @united bot. It seems this 'improvement' could be easily attained. Is your 1st Class service really only worth $50?
1
@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?
0
@SouthwestAir I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot.
0
@AmericanAir Your logo looks like 3D glasses.
1
@AmericanAir we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern
0
@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30. No answer on your phone. Have young children. HELP!
0
@AmericanAir Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days..
0
@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!
0
@united Hate when I get bumped out of the seat I've selected (& empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade!
0
@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.
0
@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica...
0
@USAirways is a DM possible if you aren't following me?
1
@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!
2
@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.
0
@SouthwestAir unveils 4 new routes, including 2 from #Ohio http://t.co/4uRzvBPJKO via @usatoday
1
@JetBlue Can't view seat selection/change seat for flight tomorrow. Can you look into this?
1
@USAirways ah, and I was only given one shuttle voucher, so if I do ever get back to the airport you'll be getting the bill
1
@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday
0
@USAirways thanks
2
@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member
0
@JetBlue flight 1041 to Savannah, GA
1
@JetBlue Hold for 15 min, a couple of rings, then "mailbox has not been set up yet." Customer service forwarding to their cell phones? C'mon
0
@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have "grounded" me today #painandsuffering
0
@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits
0
@AmericanAir you're airline is ridiculous
0
@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!
0
@USAirways you are horrendous. Pull your shit together
0
@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations
2
@SouthwestAir is this a sick joke? #toyingwithouremotions
0
@JetBlue that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1)
1
@JetBlue If this is customer service, then please call me.
0
@AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please!
0
@USAirways we're glad to hear it. Out of curiosity, what causes such flight patterns?
1
@USAirways glad people can put their coats in the storage area though. It would be super unfortunate to leave those on the floor
1
@SouthwestAir @MegElizabeth631 how you like the #redcarpet treatment
1
@SouthwestAir I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!
0
@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags.
0
@AmericanAir @dogbuckeye No, I was on hold for 4 1/2 hours. 3 diff agents each w/ different information, frustrating, kept getting txfd...
0
@SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard
1
@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage.
0
@USAirways the gate agent said "it's booked in full. Sorry" I had a ticket with a 1st class seat. I will call customer service when I land.
0
@united no apology? Cool.
0
@JetBlue as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue
0
@AmericanAir oh, yeah. I guess those are two different things. 3 am does weird things to my brain. Thanks again! xox
1
@AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time & not be notified. Apparently that's standard.
0
@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers.
0
@AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick "Goodbye" Very Sad!
0
@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015
2
@JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e
2
@USAirways u would think if u were going to Cancelled Flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail
0
@SouthwestAir too bad I'm getting this memo: "Your reservation contains modifications that prevent you from changing it online." #FUSTURATED
0
@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should
0
@SouthwestAir done. Sorry, I thought I was already.
1
@united I need you...to be a better airline. ^LOL
0
@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!
0
@JetBlue to Increase Charter Service to Cuba - #Travel Agent http://t.co/lYQrb4HCYU
1
@united already DM you my concern. Pls check.
1
@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting "We are not able to sign you in" msg.
0
@SouthwestAir no you are not, you just care about mighty dollar.
0
@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!
0
@united I locked myself out of my account and needed access to book a flight.
0
@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA
0
@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky
0
@united What happens on 9:11 a.m. of 9/11 2spooky 4me m8 such spook much scare
1
@USAirways just lost a faithful customer.
0
@JetBlue I clear that folder regularly and JetBlue is white listed so it never got to me.
1
@united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta
1
@united for the record- Rozana at Newark was lovely and helpful. #choosekind
2
@united DCA-EWR Flight #4372
1
@JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston
0
@VirginAmerica you got cheese pLate Flights too.
1
@SouthwestAir really enjoying sitting at BWI with the door wide open and the a/c on as they fix a "baggage error" #sarcasm
0
@JetBlue Is it only $50 for my 2nd bag? 1st bag too full..
1
@AmericanAir are you guys intentionally trying to lose customers and money?
0
@USAirways nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain
0
@JetBlue, why must you always delay my Late Flight night Orlando flights? 💔
0
@USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.
2
@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate
0
@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?
0
@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?
0
@AmericanAir @jokerunning this happened to me too!!!
1
@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen!
0
@JetBlue and ask she load the bag for my flight
1
@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good
0
@SouthwestAir Cancelled Flightled flights and asshole phone support. #worstairline
0
@USAirways 25+ min. Hung up. Always awful having to call Reservations there.
0
@USAirways No worries I was able to read @stephenrodrick entire book while holding. #TheMagicalStranger
1
@united @bwood we'd prefer everyone hear our complaints amount your airline
0
@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?
0
@united - are you aware your airbus fleet sucks? I'd rather fly a C-130 full of rubber dog shit.
0
.@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now
0
@USAirways I just got hanged up on trying to get to an agent. Can you help?
0
@AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why?
0
@SouthwestAir: why no charging station in SAN?
0
@USAirways Thank you!!! On our way to get her bag now - thanks to having that number 😊
2
@AmericanAir - Reference number to this request: 1-3001408092
1
@united landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS
2
@AmericanAir @USAirways use the app you say?? http://t.co/WnY9TzsR8N
0
@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you 😄
2
@JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http://t.co/qgtCao1J2U
0