mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting	0
@SouthwestAir weren't too "sincere" when you Cancelled Flighted my flight and made me drive 17 hours to get home..	0
@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!	2
@united lol too little too Late Flight	0
@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?	0
@united bet you wont honour them, like mine ey	1
@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.	0
@AmericanAir thank you for quick responses. #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there	2
@united Thanks so much , my passport was recovered	2
@VirginAmerica Have a great week 🌞✈	2
@AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm	0
@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?	1
@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.	0
@JetBlue I was so excited when I saw that you fly there! #ionlyflyblue	2
@VirginAmerica Like http://t.co/VPqEm31XUQ	2
@AmericanAir - I am Platinum. I am flying USAir and they have stranded me in CLT. Not answering phones. Did not rebook me. Please help?	0
@USAirways to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is	0
Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til "U" are the only "U" in the sky. #NewAmericanStinks	1
@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!	0
@united ok thanks! Where are you counters located? And how Late Flight are they open?	1
@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?	0
Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!!	0
@SouthwestAir goes to court to gain access to @Delta gates at Love Field http://t.co/ILqzmMJiYQ #deltanews	1
@JetBlue thanks!	2
@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts	0
@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.)	0
@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http://t.co/kbHYM5GkAP	2
@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?	0
😳 LOLOLOLOLOL “@JetBlue: Our fleet's on fleek. http://t.co/YXSwFq9tGP”	1
@SouthwestAir That was Chantilly, Paris, France.	1
@AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen.	0
@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab	0
@SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had	0
@AmericanAir Tired of sitting on a delayed #1702 again and again computer down	0
@SouthwestAir Beautiful, thanks a ton!	2
@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic "sorry" email back	0
@USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth	0
@JetBlue imma need the hook up tho	1
@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks	0
@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours.	0
@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?	0
@JetBlue your gif game is strong.	0
@USAirways I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!?	0
@SouthwestAir Yes, please.	2
@AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here.	0
@SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled	1
@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.	0
@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight	0
@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?	0
@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?	0
@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal	0
@JetBlue that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled.	0
@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!	0
@usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :\|	0
@USAirways where's my bag? In line 200 deep at DCA. Agents say call 800 #. 800# says talk to agents. Abysmal customer service	0
@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable	0
@USAirways You are 0 for 3 so far in on-time flights on this vacation.	0
@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.	0
@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!	0
@united why do you bother surveying me!	0
@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service	0
@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!	2
@AmericanAir what's done is done. Not much you can do at this point. Trip is already over.	0
@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.	0
@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!😖 http://t.co/RHw78ktQFO	1
@AmericanAir flight was Cancelled Flightled can you guys help?	0
@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/2Nzh3QOaZo	1
@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?	0
@AmericanAir I need refund.	0
@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.	0
@united on SFO->AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites	0
@united hey, I missed my outbound flight - can I still use my return ticket?	1
@USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email.	0
@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz.	0
@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign	0
@USAirways standing in line with 100 people all looking to do the same	0
@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long	0
@JetBlue you want me to talk to the wall?	0
“@JetBlue: Our fleet's on fleek. http://t.co/Hez4jk4ZsK” ~huh?	1
@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. 😢 I'll never get back to work	0
@united Leaving soon. Thanks!	2
@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo	0
@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving	0
@USAirways How do I get a receipt for a change fee when I originally booked with miles?	1
@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.	0
@JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.	1
@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on	0
@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.	0
@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey	0
@united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay. $7 meal voucher. Wow. Customer service!	0
@united yes refund my ticket and give me email address to let u know what happened	0
@JetBlue we are bringing 2 guitars. can we bring them as carry on?	1
@SouthwestAir thanks. What's your opinion on chances of getting in okay tomorrow?	1
@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :)	2
@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement	1
@JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.	1
@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?	0
@SouthwestAir safety back in Dallas!	1
@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself	0
@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.	0

@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting

0

@SouthwestAir weren't too "sincere" when you Cancelled Flighted my flight and made me drive 17 hours to get home..

0

@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!

2

@united lol too little too Late Flight

0

@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?

0

@united bet you wont honour them, like mine ey

1

@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.

0

@AmericanAir thank you for quick responses. #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there

2

@united Thanks so much , my passport was recovered

2

@VirginAmerica Have a great week 🌞✈

2

@AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm

0

@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?

1

@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.

0

@JetBlue I was so excited when I saw that you fly there! #ionlyflyblue

2

@VirginAmerica Like http://t.co/VPqEm31XUQ

2

@AmericanAir - I am Platinum. I am flying USAir and they have stranded me in CLT. Not answering phones. Did not rebook me. Please help?

0

@USAirways to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is

0

Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til "U" are the only "U" in the sky. #NewAmericanStinks

1

@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!

0

@united ok thanks! Where are you counters located? And how Late Flight are they open?

1

@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?

0

Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!!

0

@SouthwestAir goes to court to gain access to @Delta gates at Love Field http://t.co/ILqzmMJiYQ #deltanews

1

@JetBlue thanks!

2

@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts

0

@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.)

0

@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http://t.co/kbHYM5GkAP

2

@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?

0

😳 LOLOLOLOLOL “@JetBlue: Our fleet's on fleek. http://t.co/YXSwFq9tGP”

1

@SouthwestAir That was Chantilly, Paris, France.

1

@AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen.

0

@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab

0

@SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had

0

@AmericanAir Tired of sitting on a delayed #1702 again and again computer down

0

@SouthwestAir Beautiful, thanks a ton!

2

@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic "sorry" email back

0

@USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth

0

@JetBlue imma need the hook up tho

1

@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks

0

@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours.

0

@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?

0

@JetBlue your gif game is strong.

0

@USAirways I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!?

0

@SouthwestAir Yes, please.

2

@AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here.

0

@SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled

1

@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.

0

@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight

0

@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?

0

@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?

0

@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal

0

@JetBlue that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled.

0

@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!

0

@usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|

0

@USAirways where's my bag? In line 200 deep at DCA. Agents say call 800 #. 800# says talk to agents. Abysmal customer service

0

@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable

0

@USAirways You are 0 for 3 so far in on-time flights on this vacation.

0

@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.

0

@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!

0

@united why do you bother surveying me!

0

@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service

0

@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!

2

@AmericanAir what's done is done. Not much you can do at this point. Trip is already over.

0

@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.

0

@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!😖 http://t.co/RHw78ktQFO

1

@AmericanAir flight was Cancelled Flightled can you guys help?

0

@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/2Nzh3QOaZo

1

@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?

0

@AmericanAir I need refund.

0

@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.

0

@united on SFO->AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites

0

@united hey, I missed my outbound flight - can I still use my return ticket?

1

@USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email.

0

@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz.

0

@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign

0

@USAirways standing in line with 100 people all looking to do the same

0

@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long

0

@JetBlue you want me to talk to the wall?

0

“@JetBlue: Our fleet's on fleek. http://t.co/Hez4jk4ZsK” ~huh?

1

@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. 😢 I'll never get back to work

0

@united Leaving soon. Thanks!

2

@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo

0

@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving

0

@USAirways How do I get a receipt for a change fee when I originally booked with miles?

1

@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.

0

@JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.

1

@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on

0

@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.

0

@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey

0

@united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay. $7 meal voucher. Wow. Customer service!

0

@united yes refund my ticket and give me email address to let u know what happened

0

@JetBlue we are bringing 2 guitars. can we bring them as carry on?

1

@SouthwestAir thanks. What's your opinion on chances of getting in okay tomorrow?

1

@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :)

2

@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement

1

@JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.

1

@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?

0

@SouthwestAir safety back in Dallas!

1

@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself

0

@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.

0