mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.	2
@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.	0
@SouthwestAir thanks, but they told him he couldn’t a few hours ago, then my plane left after I tried to do it. Stuck waiting for hours now	0
@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated	2
@united Thank you for the Delta transfer. Will my bags go too?	2
@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville	2
@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭	0
@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service.	0
@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut	0
@AmericanAir are pets allowed in first class?	1
@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS	0
@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back.	0
@united did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads	0
@united can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.	0
@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL	0
@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours! Get to CLT to horrid customer service!	0
@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows	0
@united Sure did! Only waited about 15min. Yay!	2
@AmericanAir at 5 am and have no clue if we have a place to stay or not	0
@shannonwoodward If you want, we can keep you updated on who's wearing who, & who's with who, & who wins what. We're nice like that. ;)	1
@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.	0
@USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated	0
@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far	0
@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040	0
@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.	0
@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR	0
@sarahpompei don't bother wasting your time! @USAirways will send u a form letter & let u choose a gift certificate. #worstcustomerservice	0
@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.	0
@JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.	1
@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait	0
@USAirways now on hold with customer care. Wonder if someone will pick up the phone before 5pm.	0
@SouthwestAir can u get me on flt #3768 instead of #2522 rt now	1
@USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY??? SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???	0
@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!	0
@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!	2
@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625	0
@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue	0
@SouthwestAir Awesome staff at the check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays	2
@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation	1
@AmericanAir Thank you for the response, we got it resolved at the counter.	2
@united UA938 ORD-LHR. bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!	0
@united crashed trying to check in.	0
@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.	2
@USAirways there's over 50 people in line and only one agent!	0
@AmericanAir MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT	0
@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.	0
@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home	0
@united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?	0
@AmericanAir is there a probability that flight 1330 from DFW to DTW will be delayed or Cancelled Flighted?	1
@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again	0
@AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time	0
@USAirways has the worst customer service line. I've called them 8 times today and not once was I able to talk to a real human being.	0
@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it	0
@united If you consider 50 mins for bags @ 10:00pm on a Sunday night "as fast as they can", you should reconsider what you think that means.	0
@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM	2
@JetBlue flight from BOS - RSW tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in.	0
@VirginAmerica Really? Sprint? I thought you guys were 'kewl'! 0_0	1
@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )	2
@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....	0
@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail	0
@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.	0
@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck	0
@united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight	0
@USAirways I've been on hold for 30 minutes and counting. #unacceptable	0
@united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!	2
@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.	2
@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back.	2
@JetBlue while in Haiti Id do food distribution for hundreds of hungry kids in nearby villages. #flyingitforward http://t.co/lTf2quD3Xc	1
@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail	0
@JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided!	0
@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity	0
@SouthwestAir so was there a winner for #DestinationDragons ???	1
@united YOU GUYS ARE HORRIBLE.	0
@AmericanAir terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage	0
@AmericanAir can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks!	0
@USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia!	0
@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?	2
@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.	0
@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga. Not good	0
@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length.	0
@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.	0
@united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!	1
@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies	0
@JetBlue 😭 I used points can I get them back if I decide not to go?	1
@AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight?	1
@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again.	0
@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?	0
@SouthwestAir LOVE IMAGINE DRAGONS SO MUCH I EOULD DIE IF I GOT TICKETS	2
@SouthwestAir I understand. Wonderful "Miriam" in customer service who was able to reroute me... Got any rental car discounts?	1
@USAirways thanks	2
@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter	0
@united Deep Vein thrombosis	1
@SouthwestAir Are flights going into Dallas this morning? Thanks	1
@JetBlue Finally taking off! LAS-FLL-SJU #letsgo	2
@JetBlue thanks!! Great service in #T5 already! #lovejetBlue	2
@united 25 min hold has now progressed to over an hour...919-675-0985	0
@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!	0
@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude 🇺🇸✈️	2
@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies	0
@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment	0

@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.

2

@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.

0

@SouthwestAir thanks, but they told him he couldn’t a few hours ago, then my plane left after I tried to do it. Stuck waiting for hours now

0

@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated

2

@united Thank you for the Delta transfer. Will my bags go too?

2

@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville

2

@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭

0

@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service.

0

@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut

0

@AmericanAir are pets allowed in first class?

1

@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS

0

@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back.

0

@united did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads

0

@united can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.

0

@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL

0

@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours! Get to CLT to horrid customer service!

0

@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows

0

@united Sure did! Only waited about 15min. Yay!

2

@AmericanAir at 5 am and have no clue if we have a place to stay or not

0

@shannonwoodward If you want, we can keep you updated on who's wearing who, & who's with who, & who wins what. We're nice like that. ;)

1

@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.

0

@USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated

0

@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far

0

@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040

0

@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.

0

@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR

0

@sarahpompei don't bother wasting your time! @USAirways will send u a form letter & let u choose a gift certificate. #worstcustomerservice

0

@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.

0

@JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.

1

@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait

0

@USAirways now on hold with customer care. Wonder if someone will pick up the phone before 5pm.

0

@SouthwestAir can u get me on flt #3768 instead of #2522 rt now

1

@USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY??? SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???

0

@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!

0

@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!

2

@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625

0

@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue

0

@SouthwestAir Awesome staff at the check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays

2

@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation

1

@AmericanAir Thank you for the response, we got it resolved at the counter.

2

@united UA938 ORD-LHR. bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!

0

@united crashed trying to check in.

0

@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.

2

@USAirways there's over 50 people in line and only one agent!

0

@AmericanAir MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT

0

@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.

0

@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home

0

@united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?

0

@AmericanAir is there a probability that flight 1330 from DFW to DTW will be delayed or Cancelled Flighted?

1

@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again

0

@AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time

0

@USAirways has the worst customer service line. I've called them 8 times today and not once was I able to talk to a real human being.

0

@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it

0

@united If you consider 50 mins for bags @ 10:00pm on a Sunday night "as fast as they can", you should reconsider what you think that means.

0

@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM

2

@JetBlue flight from BOS - RSW tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in.

0

@VirginAmerica Really? Sprint? I thought you guys were 'kewl'! 0_0

1

@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )

2

@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....

0

@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail

0

@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.

0

@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck

0

@united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight

0

@USAirways I've been on hold for 30 minutes and counting. #unacceptable

0

@united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!

2

@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.

2

@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back.

2

@JetBlue while in Haiti Id do food distribution for hundreds of hungry kids in nearby villages. #flyingitforward http://t.co/lTf2quD3Xc

1

@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail

0

@JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided!

0

@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity

0

@SouthwestAir so was there a winner for #DestinationDragons ???

1

@united YOU GUYS ARE HORRIBLE.

0

@AmericanAir terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage

0

@AmericanAir can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks!

0

@USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia!

0

@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?

2

@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.

0

@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga. Not good

0

@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length.

0

@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.

0

@united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!

1

@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies

0

@JetBlue 😭 I used points can I get them back if I decide not to go?

1

@AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight?

1

@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again.

0

@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?

0

@SouthwestAir LOVE IMAGINE DRAGONS SO MUCH I EOULD DIE IF I GOT TICKETS

2

@SouthwestAir I understand. Wonderful "Miriam" in customer service who was able to reroute me... Got any rental car discounts?

1

@USAirways thanks

2

@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter

0

@united Deep Vein thrombosis

1

@SouthwestAir Are flights going into Dallas this morning? Thanks

1

@JetBlue Finally taking off! LAS-FLL-SJU #letsgo

2

@JetBlue thanks!! Great service in #T5 already! #lovejetBlue

2

@united 25 min hold has now progressed to over an hour...919-675-0985

0

@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!

0

@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude 🇺🇸✈️

2

@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies

0

@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment

0