text
stringlengths 12
186
| label
int64 0
2
|
|---|---|
@USAirways Is there a phone line to call into that isn't being affected by "bad weather"? Trying to book a vacation, here... 👀 | 1 |
@united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed | 0 |
@united yo, you need a new website really badly. This day and age... | 0 |
@united so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever. | 0 |
@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer | 2 |
@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http://t.co/AvbdstJUJS | 1 |
@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable. | 0 |
@USAirways Your customer service is non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain | 0 |
@USAirways what am I paying you $275 for? Fly the damn plane! Not one announcement from the crew. Let me know how you wanna refund me. | 0 |
@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ? | 2 |
@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise | 2 |
@JetBlue CEO's challenge: appease passengers, Wall Street - The Columbian http://t.co/pG96ys9aSW | 1 |
@JetBlue lipstick on a pig still a pig. Ur new baggage claim @ SJU is a disaster. No chairs, 20 mins+ wait for baggage. #fail | 0 |
@VirginAmerica a lot of "apologies" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever. | 0 |
“@JetBlue: Our fleet's on fleek. http://t.co/clu5pdPrHP” :( | 1 |
@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking | 0 |
@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument. | 0 |
@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there? | 0 |
@JetBlue yes of course, before I left the airport. I kept looking but claim is still open. | 0 |
@AmericanAir why is raleigh not on the updated southern states advisory??? | 0 |
@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though! | 0 |
@JetBlue The Magic eight ball has never steered me wrong :) | 2 |
@united Okay, just requested to follow. | 1 |
@JetBlue isn't this something YOU should do?! Why should I tell your crew how to do their job? | 0 |
@AmericanAir I'm sure they did. It's certainly chilly back East today! 😮 | 1 |
@AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me? | 0 |
@AmericanAir I need to be back in Cleveland as early as possible tomorrow | 1 |
@SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile... | 1 |
@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying | 0 |
@SouthwestAir @love_dragonss LAUREN HoLY SHT | 1 |
@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness | 0 |
@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff | 0 |
@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h | 2 |
@united can you help me with a delayed flight as im going to miss my connection? | 0 |
@USAirways I did at 7 pm! Still no bag.. | 0 |
@AmericanAir at LAX & just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable 😐 | 1 |
@united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:) | 1 |
.@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris | 0 |
@USAirways I did. They told me it was a 40 min wait & they'd call back. It's already been 45 min. Horrible | 0 |
@USAirways come scoop | 1 |
@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver. | 2 |
@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa. | 0 |
@United does a great job of answering public messages. Direct private messages, not so much. | 0 |
@united When will email address/username sign-on be available? It's been a while. | 0 |
@JetBlue Utah, I think. And thanks! | 2 |
@united call wait times are over 20 minutes and airport wait times are longer | 0 |
@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf "Breaking Barriers To a Clean Energy Future" | 2 |
@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService | 0 |
@united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws | 0 |
@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck. | 0 |
@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great! | 2 |
@SouthwestAir you should have assigned seating, because now my cousin & I probably can't sit together on our flight tomorrow.. Thanks. | 1 |
@SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ | 0 |
@VirginAmerica I love the hipster innovation. You are a feel good brand. | 2 |
@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain | 0 |
@united We were told by United to "carry over/carry back" for the refund. | 1 |
@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever! | 2 |
@JetBlue @EllaHenderson Ah! Wish I was there! Good luck! | 1 |
@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow | 0 |
@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is "I don't really know what happened" | 0 |
@USAirways hi there I am flying MYR-CLT-ORD tomorrow is weather looking ok or problematic? | 1 |
@AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F | 0 |
@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable. | 0 |
@jetblue I was able to access it by using the drop down instead of clicking on the tab. | 1 |
@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks | 0 |
@JetBlue that sucks. Oh well. | 0 |
@united is the worst http://t.co/27aitZl6nd | 0 |
@USAirways It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. #theworst | 0 |
@AmericanAir this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp | 0 |
@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored. | 0 |
@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet? | 0 |
@united yes, but they still don't know where it is. I've been told it might be on a flight, but now no one can confirm it. | 0 |
@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise) | 2 |
@AmericanAir I DM'd you. Anything you can do? | 0 |
@United, #deaffriendly? Getting there. Read your review on http://t.co/2Brt0aTHaU: http://t.co/WzNp5q1M0H | 1 |
@AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to "weather", while other flights were still landing at DFW | 0 |
@united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman | 0 |
@USAirways you guys suck at JFK tonight -- oh this MORNING!!! | 0 |
@JetBlue thank you! Headed from LBC to OAK ! | 1 |
@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles. | 0 |
@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful. | 2 |
@united flight delayed...again...every time. "Maintenance issues" | 0 |
@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi. | 0 |
@JetBlue I shouldn't have to find them, they should tell us. I've flown Jet Blue since your first month. The experience isn't what it was. | 0 |
@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman | 2 |
@SouthwestAir when are you opening the flights beyond august 7th??? | 1 |
@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks! | 0 |
@SouthwestAir any delays today @CAKairport to Orlando? | 1 |
@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no Wifi, no personal entertainment. TORTURE | 0 |
RT @JetBlue: Our fleet's on fleek. http://t.co/WEZUMDimYF | 1 |
@united ha, this happened 10 years ago. i haven't flown with you since. | 1 |
@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother? | 0 |
@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G | 2 |
@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline... | 0 |
@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised. | 0 |
@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine | 2 |
@JetBlue Stop trying to make #fleek happen! #PointsMe | 1 |
@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5 | 0 |
@USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps | 0 |
@USAirways flights to Dfw Cancelled Flightled today? | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.