Datasets:
mattbit
/
tweet-sentiment-airlines

Dataset card Data Studio Files Community
1
text
stringlengths
12
186
label
int64
0
2
@united I sent a DM re an existing reservation but no one has responded
0
@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never.
0
@USAirways will shall see in the next couple of minutes.
1
@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed.
0
@united obviously
1
@united the best seats should be for paying customers and we should get to board first #badcustomerservice
0
@VirginAmerica trying to check-in...but looks like your site is down?
0
@SouthwestAir thank you, will do
2
@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/VD0tLomtwu
1
@united U kept passengers waiting all night 4 a plane that was being put out of service. Leaving everyone stranded for night. #inexcusable
0
@USAirways you guys are the worst airline I've ever dealt with. No notifications, no keeping customers updated. Terrible service
0
@USAirways big thanks to Yvonne Anthony from the Chairman's desk. Top tier customer service today. #outstanding #service & #support.
2
@SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks
1
@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to "sick pilot". no compensation. They Do. Not. Care.
0
@SouthwestAir My birthday is during #DestinationDragons could I get tix?? http://t.co/07XhCacjax
1
@SouthwestAir are you hiring for flight attendants right now
1
@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?
0
@united ... horrible wait time on 4348 to get a gate ..shows total miss management . Value customer time and respect thier sentiment
0
@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http://t.co/G3Uy6w28QH
0
@AmericanAir emailed AAdvantage for status match ... still waiting. Can't wait to move from @united but help me out here :)
0
@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!
2
@united customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP
0
@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons
0
@USAirways there is nothing tonight and I am on the flight now with GOGO internet is there a way that someone could send me a DM or email?
1
@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ
0
@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??
0
@SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor
0
@JetBlue thanks!
2
@united how long does it take for customer feedback to respond to a complaint?
1
@JetBlue how much for a trip to a warm island @SamChampion http://t.co/N3SUIip0VW
1
@United Wonder why people hate dealing with airlines? Ridiculous and inflexible "policies". I need a phone number and a resolution. Now.
0
@united SATURDAY this morning Man dies from Ebola http://t.co/hXVVIS0VWw
1
@AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call?
0
@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.
0
@VirginAmerica is my new go to airline
1
@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? [email protected]
0
@united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.
2
@JetBlue At what time? All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong
0
@SouthwestAir Also, will Southwest have any other specials like the one they are running now?
1
@AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet
0
@united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.
1
@VirginAmerica help. I was On Flight 27 from JKF tonight. seat 7C left portfolio. Need it back!!
1
@SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month...
1
@united was forced to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic
0
@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United
0
@USAirways who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay?
0
@VirginAmerica I don’t use Passbook =/ I still love you though <3 :) I’ll just use my email in the future.
2
@JetBlue yeah I'm aware of that. Hence my original msg to you.
0
@usairways yep, sent my bag to Philadelphia instead of Miami...I caught it...then was told my flight changed to tomorrow, wrong again #fail
0
@USAirways 4 hours... 4 hours... FOUR HOURS. It's like this is a joke to you.
0
@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!
2
@united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!
0
@SouthwestAir Deborah helped me💁
2
@SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused
0
@AmericanAir followed! Sure hope you can help!
1
@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.
2
@AmericanAir great job TYR ground crew...now let's get this bird outta here!!! Tell flight 3200 to wait on me...be there in 45 mikes!
2
@AmericanAir another day another grievance with this airline. No customer service
0
@united Do you have a further update on the suitcase today please.
0
@JetBlue all up to date. Can't update via Google play.
1
@JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?
0
@JetBlue please start flying to Guyana soon
1
@SouthwestAir making me miss #TheBachelor right now #wah
0
@JetBlue is the best! Can't wait to use my travel bank $ for a FUN trip.
2
@AmericanAir will do. I also passed the website around to other passengers.
1
@SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate
0
@AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united?
0
@USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction
0
.@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.
0
@JetBlue Apparently not.
0
@AmericanAir You didn't call, did you. Try it, and then you'll understand. It's not possible to reach an agent,I don't know what else to do
0
@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm
0
@AmericanAir @USAirways "ma'am if you have a complaint you should visit our customer service desk" {sees line ~45 people deep}
0
@JetBlue ah yes. Put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm
0
@AmericanAir ...2/2 doesn't help me.
0
@JetBlue that selfie was extreme.
1
@SouthwestAir When do you all expect to open the reservation through November?
1
@USAirways Yes, I get that. I’m asking: Specifically, what will you do with the feedback I’ve given you?
1
“@JetBlue: Our fleet's on fleek. http://t.co/LSYbgLF59j” let's keep it professional
1
@united please get me off this plane #UA57
0
@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!
0
@AmericanAir #2298. Everyone else was outstanding.
0
@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!
0
@AmericanAir. You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops.
0
@USAirways no they dont. I think I already said that. No one responds. Its an auto response. Wait is this an auto response??????
0
@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.
0
@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.
0
@AmericanAir Weather was not involved.
0
@USAirways I’ve been on hold for 36 minutes now, any time you want to answer the phone that would be great.
0
@JetBlue We already won the tickets but she's totally on a beach right now. #flightlanding #sunscreen #feelsgood http://t.co/5PvG2hJXKp
1
@united Pick
1
@USAirways don't worry. Used own initiative and arriving much earlier than you planned for me
0
@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised....
0
@USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs
0
@JetBlue u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim
0
@USAirways will you fly me to somewhere warm? I'm tired of this snow! :(
0
@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons
0
@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too
0
@JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424
0
@VirginAmerica I miss the #nerdbird in San Jose
1