mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@USAirways But good luck getting there! Not cool.	1
@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293	0
@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!	2
@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644	2
@USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!	0
@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.	0
@united can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated!	1
@AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice	0
@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.	0
@united done as requested.	1
@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler	2
@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.	1
@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a "no show"	0
@AmericanAir it's not a friend it's a legally required chaperone on a school trip.	0
@USAirways when AA gate supervisor 600117 was asked for his superiors name, response received was "the CEO of #AmericanAirlines" #merger	1
@USAirways disappointment? Making own arrangements for me & my sleeping toddler with zero assistance from USAir is maddening.	0
@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight	2
@JetBlue this is lovely!	2
@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr?	0
@SouthwestAir an entire flight of luggage missing at #dca. Over an hour and nobody knows anything.	0
@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!	2
@AmericanAir don't they already know ? Isn't everyone sharing how nasty the food is? It's not even close to decent.	0
@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.	0
@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere	0
@VirginAmerica Is flight 0769 out of LGA to DFW on time?	1
@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3)	0
@united - 75% of a plane's passengers boarding in your "Premier" groups might be an indication of a broken process.	0
@USAirways that's why u guys are my #1 choice.	2
@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS	0
@USAirways over the phone. I called the 6170 number and she picked up almost immediately.	2
@USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!	0
@USAirways do you post travel alerts on your website? Traveling to Bdl on Sunday morning.	1
@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?	0
@JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back	0
@AmericanAir Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.	0
@SouthwestAir next up: enforcing your boarding procedure.	0
@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer	0
@AmericanAir followback	1
@USAirways the kind gentleman at the gate tells me to "go left" to get my hotel voucher at the ticket gate. Took about 20min to get there	0
@united Club in Denver is dope 👌	2
@AmericanAir two were non revs, right?	1
@SouthwestAir today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG	0
@AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff	0
.@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks!	0
@JetBlue well I'm not sure I'm that bold! lol or are you saying you didn't believe me?? :P	1
@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline	0
@USAirways good ideas...she is traveling today...at airport. Need to petition faa regarding silly 24 name change rule.	1
@AmericanAir well its been over 4 hours now and still no one has picked up try paying overtime and bring in more people	0
@united thanks ^mr i got rebooked already but I lost my first class seat. Such is life.	0
@SouthwestAir can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?	1
@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.	0
@USAirways I love you guys!!!	2
@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd.	0
@USAirways Cancelled Flightled the last part of a ticket and am confused from the email I received whether value remains. Is there someone I can ask?	1
@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.	0
@united +the plane.	1
@JetBlue Alternatives? You have absolutely no respect for loyal customers. 8 years. No more. I'm done.	0
@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!	0
.@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.	0
@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃	2
@SouthwestAir my bag was Late Flight-checked and put on a different flight from OAK->MSY. Having troubles tracking it down. Any help?	1
@USAirways download jeokoo the American app for air travelers	1
@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service	0
@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?	0
@AmericanAir no, you should do something about everything happened yesterday...	0
“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.	0
@AmericanAir I need help Cancelled Flighting an upcoming flight made with AAdvantage miles. Record locator HFJKTO. Can someone please assist?	1
@united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline	0
@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I	1
@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted. No meal voucher?	0
@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain	0
@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?	1
@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help	0
@USAirways US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr.	0
@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled	0
@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.	0
@USAirways @AmericanAir hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit?	0
@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?	1
@united I mean, your employees were really nice as I literally sobbed?	0
@SouthwestAir 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?	0
@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super.	0
@united I have proof that my situation now is due to company mistake	0
@SouthwestAir 2 hours on hold for customer service never us SW again	0
@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!	0
@USAirways am 2. 1/2 hours from airport sure would like to talk to someone	1
@SouthwestAir do you do auto callbacks so I don't have to wait on hold?	0
@USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup	0
@JetBlue you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids!	0
@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.	0
@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6	2
@SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons	1
@AmericanAir you know nothing about customer service and I'll make sure everyone knows it	0
@SouthwestAir still waiting. Just hit one hour.	0
@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever.	0
@united flight from vegas to houston Cancelled Flighted this morning "due to operation" what does this mean!???? Thank god I woke up early today!	0
@SouthwestAir @SwagglikeBean take me here	1
@united you guys suck!	0
@united Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am	0
@SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?	0
@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?	0

@USAirways But good luck getting there! Not cool.

1

@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293

0

@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!

2

@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644

2

@USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!

0

@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.

0

@united can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated!

1

@AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice

0

@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.

0

@united done as requested.

1

@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler

2

@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.

1

@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a "no show"

0

@AmericanAir it's not a friend it's a legally required chaperone on a school trip.

0

@USAirways when AA gate supervisor 600117 was asked for his superiors name, response received was "the CEO of #AmericanAirlines" #merger

1

@USAirways disappointment? Making own arrangements for me & my sleeping toddler with zero assistance from USAir is maddening.

0

@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight

2

@JetBlue this is lovely!

2

@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr?

0

@SouthwestAir an entire flight of luggage missing at #dca. Over an hour and nobody knows anything.

0

@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!

2

@AmericanAir don't they already know ? Isn't everyone sharing how nasty the food is? It's not even close to decent.

0

@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.

0

@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere

0

@VirginAmerica Is flight 0769 out of LGA to DFW on time?

1

@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3)

0

@united - 75% of a plane's passengers boarding in your "Premier" groups might be an indication of a broken process.

0

@USAirways that's why u guys are my #1 choice.

2

@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS

0

@USAirways over the phone. I called the 6170 number and she picked up almost immediately.

2

@USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!

0

@USAirways do you post travel alerts on your website? Traveling to Bdl on Sunday morning.

1

@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?

0

@JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back

0

@AmericanAir Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.

0

@SouthwestAir next up: enforcing your boarding procedure.

0

@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer

0

@AmericanAir followback

1

@USAirways the kind gentleman at the gate tells me to "go left" to get my hotel voucher at the ticket gate. Took about 20min to get there

0

@united Club in Denver is dope 👌

2

@AmericanAir two were non revs, right?

1

@SouthwestAir today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG

0

@AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff

0

.@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks!

0

@JetBlue well I'm not sure I'm that bold! lol or are you saying you didn't believe me?? :P

1

@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline

0

@USAirways good ideas...she is traveling today...at airport. Need to petition faa regarding silly 24 name change rule.

1

@AmericanAir well its been over 4 hours now and still no one has picked up try paying overtime and bring in more people

0

@united thanks ^mr i got rebooked already but I lost my first class seat. Such is life.

0

@SouthwestAir can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?

1

@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.

0

@USAirways I love you guys!!!

2

@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd.

0

@USAirways Cancelled Flightled the last part of a ticket and am confused from the email I received whether value remains. Is there someone I can ask?

1

@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.

0

@united +the plane.

1

@JetBlue Alternatives? You have absolutely no respect for loyal customers. 8 years. No more. I'm done.

0

@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!

0

.@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.

0

@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃

2

@SouthwestAir my bag was Late Flight-checked and put on a different flight from OAK->MSY. Having troubles tracking it down. Any help?

1

@USAirways download jeokoo the American app for air travelers

1

@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service

0

@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?

0

@AmericanAir no, you should do something about everything happened yesterday...

0

“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.

0

@AmericanAir I need help Cancelled Flighting an upcoming flight made with AAdvantage miles. Record locator HFJKTO. Can someone please assist?

1

@united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline

0

@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I

1

@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted. No meal voucher?

0

@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain

0

@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?

1

@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help

0

@USAirways US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr.

0

@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled

0

@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.

0

@USAirways @AmericanAir hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit?

0

@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?

1

@united I mean, your employees were really nice as I literally sobbed?

0

@SouthwestAir 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?

0

@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super.

0

@united I have proof that my situation now is due to company mistake

0

@SouthwestAir 2 hours on hold for customer service never us SW again

0

@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!

0

@USAirways am 2. 1/2 hours from airport sure would like to talk to someone

1

@SouthwestAir do you do auto callbacks so I don't have to wait on hold?

0

@USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup

0

@JetBlue you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids!

0

@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.

0

@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6

2

@SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons

1

@AmericanAir you know nothing about customer service and I'll make sure everyone knows it

0

@SouthwestAir still waiting. Just hit one hour.

0

@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever.

0

@united flight from vegas to houston Cancelled Flighted this morning "due to operation" what does this mean!???? Thank god I woke up early today!

0

@SouthwestAir @SwagglikeBean take me here

1

@united you guys suck!

0

@united Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am

0

@SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?

0

@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?

0