text
stringlengths 12
186
| label
int64 0
2
|
|---|---|
@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights. | 2 |
@JetBlue You guys need pillows on these rockers to really knock it out of the park ... just sayin ... | 1 |
@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there? | 0 |
@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere! | 0 |
@USAirways No, this is a systemic problem. Mail comes from 153.69.214.203 but USAirways SPF record disallows it. DM me for more detail | 1 |
@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards | 0 |
@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!! | 2 |
@AmericanAir Thank you | 1 |
@AmericanAir it's GTSVYB. It says it's Cancelled Flightled when I try to check. | 0 |
@USAirways Yes. Confirmation number and all. | 1 |
@USAirways flight was full. 1 open middle seat. Did not want to sit there. What is your policy? | 1 |
@AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight? | 0 |
At the airport ready to get this @JetBlue red eye going.... Soooooo sleepy. #NoPlaceLikeHome #eventhoughits2degreesathome | 1 |
@united wow you even answered back! Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail | 2 |
@JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended! | 0 |
@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW | 0 |
@AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr | 0 |
@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling | 0 |
@united Understood and thanks! I should have tried reaching out sooner. | 2 |
@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG | 0 |
@USAirways if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul | 0 |
@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule | 0 |
@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay | 0 |
@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u. | 0 |
@united gate agent at EWR " if you are disabled or in a wheel chair, it's time to board, please step". STEP UP??? Lol | 0 |
“@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&2. Just no reason on 3/5. | 0 |
@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck | 0 |
@SouthwestAir can u better define the "plus one smaller type" item on carry on requirements?.. small backpacks? | 1 |
@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate | 0 |
@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO | 0 |
@JetBlue you're still the best | 2 |
“@JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW” smh yall expect me to trust a childish airline with my life? #Nah | 0 |
@USAirways Oh well. I'll get to Cancun eventually. | 2 |
@united whats UA 1205 lax - newark ?? | 1 |
@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed | 0 |
@united I take it as a compliment that I was mistaken several times as a member of your staff on my flight... time to remove my scarf :) | 1 |
@USAirways the Late Flightr flight to Charleston is leaving before the flight scheduled earlier. That's so wrong | 0 |
@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service. | 0 |
@SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight. | 0 |
@united Was on NH10 on United ticket, rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277? | 1 |
@united received hotel but no food. Also email for 3750 miles. Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation? | 0 |
@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries. | 2 |
@AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are | 0 |
@SouthwestAir, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather. | 0 |
@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS | 0 |
@united how's my refund coming along?? | 0 |
@AmericanAir you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered. | 0 |
@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations | 2 |
@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation! | 0 |
@USAirways there is a travel advis for nyc and phil PA -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen? | 0 |
@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help | 0 |
@southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website? | 1 |
@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself? | 0 |
@JetBlue I know where you guys jet! LOL, but if you love me so much, help a brother out :) Hot weather, great nightlife, 2-3 hour flight | 1 |
@united Thanks. UA1121, DEN, 40 min on tarmac. | 1 |
@JetBlue, your hold music sucks. | 0 |
@JetBlue I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again. | 0 |
@SouthwestAir and thx for not responding | 0 |
@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock! | 2 |
@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight. | 0 |
@SouthwestAir I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna. | 0 |
@USAirways suggest you failures make a HUGE donation to @the_USO Charlotte, NC as THEY provided GREAT customer service today, unlike you. | 0 |
@united Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU | 2 |
@USAirways Thank you, busy times. | 2 |
@JetBlue How can I check that? I do not believe I was given a credit for that automatically. :/ | 1 |
@USAirways literally the worst flying experience of my life, and I have flown a lot | 0 |
@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do? | 0 |
@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival | 2 |
@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!! | 2 |
@SouthwestAir will you ever have a nonstop from #SJC to #BNA?? We'll take #SFO or #OAK too! Pleaseeeeee thank you! | 1 |
@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow. | 0 |
@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW | 2 |
@USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous | 0 |
@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again). | 0 |
@SouthwestAir is there a way to DM you? | 1 |
@united it would be super if you paid as much attention to actual fliers as you do to credit card holders. | 0 |
@JetBlue It's not ideal, but it's okay. Better Late Flight than never! :) | 0 |
@JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper. | 0 |
@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2) | 0 |
@SouthwestAir how long does it take for my Rapid Rewards points to be credited to my account? | 1 |
@JetBlue bag just delivered and items have been stolen. At first look - my Kate spade bag and bottle of spiced rum! Wtf!! | 0 |
@JetBlue ...second incident of lost baggage. I sent you a DM. Thoughts? | 0 |
@united nope I gave up - maybe they'll deliver it | 0 |
@JetBlue can your people working this contact me, I have a project in the works. | 1 |
.@VirginAmerica does that mean you don't have a policy for destroyed luggage? | 0 |
@AmericanAir plz kys I have been sitting in this plane for an hour I want to leave | 0 |
@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p | 2 |
@SouthwestAir k thanks :) | 1 |
@SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!! | 2 |
@SouthwestAir Tell me the secrets to flying high #RedCarpet | 1 |
@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced. | 0 |
@AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat | 0 |
@USAirways thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer. | 0 |
@AmericanAir Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options? | 0 |
@USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card. | 1 |
@united cross country flight SFO>BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF | 0 |
@AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service | 0 |
@AmericanAir we have 3 more passengers with me There are two more reservation numbers | 0 |
@united Frontier is currently offering their weather exceptions for this weekend. When is United? | 1 |
@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary. | 0 |
Subsets and Splits
No saved queries yet
Save your SQL queries to embed, download, and access them later. Queries will appear here once saved.