text
stringlengths 12
186
| label
int64 0
2
|
|---|---|
@AmericanAir thank you! | 2 |
@JetBlue Yoga it is. TV service seems to be down though :-(
I look forward to that do much! | 0 |
@AmericanAir @united week is going to make up for anything, or put me at ease. You should be asking me how you can fix things, how to... | 0 |
@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel | 0 |
@SouthwestAir your hold music sounds like it's from Super Mario Bros for gameboy color | 1 |
@USAirways over two hours on hold to talk to an agent..then it disconnects me. been trying for two days! Wtf! Hire some CSRs u make $ now | 0 |
@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please. | 0 |
@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful | 0 |
@USAirways you are the actual worst. You have zero respect for your passengers. I'm officially done flying with you. | 0 |
@united patiently drinking and tweeting about my experience | 1 |
@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS | 0 |
@JetBlue hey JetBlue. Still waiting to hear where you lost my 9'8" surfboard between JFK and BQN airports. | 0 |
@USAirways no i use to skyscanner and travel agency and i called u . You said you should call travel agency but | 0 |
@SouthwestAir All Flights lead to VEGAS BABY! | 1 |
@united ok. I just submitted. Thanks for the opportunity to give feedback. | 2 |
@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me? | 2 |
@AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded | 0 |
@united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies | 0 |
@SouthwestAir can you tell me why you Cancelled Flightled the flight vs delay | 0 |
@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday | 2 |
@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline Shame on you! | 0 |
@united thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ | 0 |
@JetBlue lmfao. | 1 |
@VirginAmerica mood lighting on point🙌 Reclining my seat, kickin up my feet💤 | 0 |
@AmericanAir Also Agent not aware clearly of http://t.co/FWKJ49B1LE | 0 |
@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that. | 0 |
@USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice | 0 |
@SouthwestAir do you have any flights from NAS-BWI ton March 23? | 1 |
@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably | 0 |
@JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy | 0 |
@JetBlue Headphone jack not working on my flight. | 0 |
@United - routing a person from Houston to Newark, NJ and then to SFO is not acceptable. | 0 |
@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!! | 0 |
@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you | 0 |
@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats? | 0 |
@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver. | 1 |
@JetBlue I'm sick of y'all. | 0 |
@USAirways How will I change it? | 1 |
@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air? | 0 |
Reply to @united - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction. | 0 |
@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA! | 0 |
@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now | 0 |
@VirginAmerica
wjere is our luggage #so slow at lax | 0 |
@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired | 0 |
@united That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal. | 0 |
@united they helped me at the baggage service desk. Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12 | 0 |
@united I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster | 0 |
@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo | 2 |
@AmericanAir yes they do http://t.co/wCSAZZQPae | 1 |
@USAirways Appreciate the calls when flight's delayed, but the recorded msg is tedious & just goes on & on. I vote for texts if practical :) | 0 |
@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding. | 0 |
@USAirways hell is terrible gate agents. And a three hour wait at the gate. | 0 |
@USAirways you used to have an evening flight DCA-DSM and an early AM return. Now it's middle of the work day for both. Inconvenient. | 0 |
@SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime | 1 |
@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/Gbd5R1OlSI | 1 |
@united "Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United" | 0 |
@JetBlue @Cayman_Islands I know that bar :) Wish I was there now! | 2 |
@JetBlue I have more flights that I'd love to redeem for some points but they're a little over a year old. Is there a historical limit? | 1 |
@USAirways where are my bags? | 0 |
Thank you. “@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.” | 2 |
@USAirways you reminded me today why I fly @SouthwestAir | 0 |
@AmericanAir thx for the apology. A commitment to fix your broken system would be better. Actually fixing it would be better still. | 0 |
@SouthwestAir best airline 👌 | 2 |
@united I trust you enough to put my coat in my checked bag! | 2 |
@USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit. @AmericanAir paid far too much for you. | 0 |
@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people. | 0 |
@united I am furious. You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United | 0 |
@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked. | 0 |
@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on. | 0 |
@United the internet is a great thing. I am emailing executives in your company, maybe they will respond to me in a timely manner. | 0 |
“@JetBlue: Our fleet's on fleek. http://t.co/pa7dCjXlzL”
C'mon fam😭😭 just. No. Ok? | 1 |
@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi! | 0 |
@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :( | 0 |
@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't. | 0 |
@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites! | 2 |
@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info. | 2 |
@USAirways Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week. | 1 |
@united Thank you, ^JH, appreciate the prompt responses--me and other passengers will be doing so. | 1 |
@USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia | 0 |
@JetBlue Can I bring a compact folding chair like this in a checked bag? http://t.co/9nivw9ftZw | 1 |
@USAirways thank you finally got our bag. Customer services reps were wonderful. | 2 |
@AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection? | 0 |
@SouthwestAir ha, ha not a make or break for me either way! | 1 |
@JetBlue What are your rules on checked baggage and carry ons from SLC to SJO? | 1 |
@united this is for a check-in luggage. Employee told me not to include wheels in the dimensions. | 1 |
@SouthwestAir had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business | 0 |
@JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane! | 0 |
@USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service | 0 |
@AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG! | 0 |
@SouthwestAir that was supposed to say "boo" not book. booo. | 1 |
@USAirways Absolutely!! The staff was amazing!! | 2 |
@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight! | 0 |
@AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning | 0 |
@VirginAmerica Congrats VX on the new route! ✈️🎉 | 2 |
@jetblue the man with the smell left nd now there's this stupid girl asking me questions. can yall help. | 1 |
@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm | 2 |
@JetBlue not to get into semantics here but "by" means "within the extent or period of; during" and it is still technically 2/19 #dictionary | 0 |
@JetBlue Flight 2202 out of JFK, 2 & 1/2 hr delay. I could get over it if it was just weather reLate Flightd, but considering it's not - Come on | 0 |
@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!! | 2 |
@USAirways I don't want a reservation change, just adding a service. Am going public with this to get help. | 0 |
Subsets and Splits