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Restricted Use: Professional Photos may only be used on your Liaison website. You are not permitted to use these photos on non-Liaison websites or in other media.
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This comprehensive statement provides a clear and detailed account of all financial transactions between Liaison and the Partner within the invoiced period.
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If you purchase certain premium plans, you may receive a free domain for the first year. This domain remains yours as long as you renew it and pay the necessary fees.
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Notify us immediately if you lose the rights to a domain registered through us.
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Service Fees and Usage: Partners who pay applicable Service Fees are authorized to use Liaison Services for processing bookings of their services exclusively for themselves. Partners must not impose additional charges on Clients booking through Liaison if these surcharges aren't part of their regular business practices with other clients. While Partners can offer discounts or promotions independently, they should not transfer any Service Fees to Clients, unless explicitly allowed by law.
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Cancellation of Services: If a Partner decides to cancel any Liaison Service that incurs a Fee, they must provide Liaison with 30 days' written notice. The Partner is liable for any Service Fees during this notice period.
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Telecommunication providers may periodically update or amend their rules, requirements, and policies (collectively, “Carrier Policies”). You are responsible for adhering to all Carrier Policies applicable to your use of the Messaging Services. By using the Services, you acknowledge that non-compliance with Carrier Policies may result in the termination of your access to the Services.
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Offensive or Violent Content: Content that Liaison deems inappropriate, offensive, harassing, abusive, or violent.
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If you encounter issues with feedback or wish not to receive it, please contact Liaison Support. You must ensure that all aspects of your transactional and marketing messages, loyalty programs, and any related promotions are in compliance with relevant laws, including those related to privacy, prepaid cards, and special offers like rebates and coupons.
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Online Store Cancellation If you decide to cancel your online store service, the cancellation will take immediate effect, and you will no longer have access to your website. We may delete all information and content related to your website, and we are not responsible for any loss of information or content as a result of the cancellation.
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You are only permitted to use your DMTN to communicate with customers and potential customers from whom you have obtained appropriate consent under relevant marketing and communications laws. The DMTN should not be used for broad, one-to-many email or text marketing campaigns outside of Liaison Email and Text Message Marketing.
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Maintenance of Online Partner Profile: Partners are responsible for ensuring that their Online Partner Profile contains accurate and complete information, including updated contact details and relevant photographs that comply with applicable laws.
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While Liaison may offer guidance, templates, tools, or suggestions concerning the Messaging Services, these are provided for your convenience only. Liaison assumes no responsibility for your compliance with this Acceptable Use Policy. It remains your responsibility to ensure compliance with all legal requirements, including providing opt-out instructions in your messages. It is advisable to consult with independent legal counsel to confirm that your transactional and marketing practices and Messages Content fulfill your obligations under Applicable Marketing and Communications Laws and Carrier Policies.
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Sensitive Usage: If any Professional Photo portrays an individual in an unflattering or controversial manner, you must clearly state that the image is for illustrative purposes only and that any person depicted is a model.
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Content Removal We may remove, withhold, or discard any content associated with your account if it is deemed to be in violation of our terms, without notice. We are not obligated to store, maintain, or provide you with a copy of any content that you or others have provided during the use of the service.
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If you enable mobile clock-in functionality for employees, you must comply with privacy laws and regulations and fulfill your privacy obligations, including maintaining a privacy policy and conducting a Data Protection Impact Assessment if required.
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Liaison offers Liaison Services designed to help you manage client calendar bookings, which include capabilities for handling multiple staff and locations, as well as managing product inventory and vouchers.
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As a user of our Online Store Services, you agree to fulfill your financial obligations to us, which include paying any fees associated with the services you use. Additionally, you are responsible for handling all related taxes.
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Details regarding the specific payment processing fees—both the fixed percentage and the fixed fee portion—are accessible in the Partner Account. This information is provided to help Partners understand how Clients will be charged for appointments.
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You must not use purchased, rented, or third-party lists of email addresses or phone numbers for sending messages via the Services. All messages must be solicited by your customers. If you run a loyalty program through the Services, you must clearly communicate the terms and any exclusions from points eligibility to your Buyers.
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Under the terms of this Agreement, Liaison is granted access to the Partner's data, which includes both Clients' personal data, as detailed in the Data Processing Addendum, and business-specific information such as the Partner’s business license, tax registrations, and office address. This access extends during and beyond the duration of the Agreement.
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When you register for Messages Plus or Text Message Marketing, you might need to provide details about your business, such as your business name, contact information, and website. You consent to Liaison sharing this information and any other data you've previously provided during your relationship with Liaison with our service providers to verify your Dedicated Messaging Telephone Number (DMTN) for use in Messages or Text Message Marketing.
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The Partner agrees to assign all Intellectual Property Rights related to client feedback and personal data processed through the Liaison Business Software to Liaison , receiving in return a non-exclusive, worldwide, royalty-free license to use these rights for business operations, contingent on compliance with this Agreement.
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Notices Notices, invoices, or other communications must be sent to the address specified in this Agreement or an updated address as notified. Notices sent by registered post are considered served three business days after posting. In all other cases, notices are considered served on the day they are received.
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Furthermore, you may not use the DMTN to enroll in any third-party services that send texts, alerts, or messages such as reminders or notifications from other businesses, organizations, or subscription services. The DMTN should not be used for services that may lead to financial charges or related billing communications.
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The Liaison Platform and the Liaison Widget feature a review system from which Partners cannot opt out. This system allows Clients to post publicly viewable reviews about their experiences with both Liaison and the Partner’s services. The Partner’s Online Profile, if applicable, will display a selection of these reviews.
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You bear full responsibility for the accuracy, quality, legality, integrity, reliability, and appropriateness of all customer information (such as contact lists) ('Customer Information'). It's your duty to maintain, secure, and store all Customer Information in compliance with applicable laws and your contractual obligations, including our Terms. By using the Email Marketing Service, you confirm that you own or have the necessary rights to the material in your emails and the Customer Information required for us to use as outlined in our Terms.
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You are responsible for all content that you upload, post, transmit, or otherwise make available through the Services. While you maintain ownership of this content, it is important to understand that we own and utilize non-personally identifiable eCommerce/booking transaction or behavioral data ('Platform Data') derived from your use of our Services to improve and operate the Services. We also have the right to preserve and disclose your content if legally required to do so by law.
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To manage your subscriptions effectively and understand the implications of account changes, please review the following policies regarding subscription auto-renewals, cancellations, and service changes.
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Partners are prohibited from manipulating the review system. This includes posting reviews for their own services, offering incentives for positive reviews, or posting dishonest reviews about others’ services.
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The payment process for our Partners is outlined above and depends on the status of the Current Balance in the Partner Account:
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Immediate Cancellation Effects Should you choose to cancel your subscription, please be aware that the cancellation will take effect immediately. You will lose access to your account and associated services as soon as the cancellation is processed. We may also remove or delete some or all of your content from our systems without prior notice, and we are not liable for the loss of such content.
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Management of Profile Contents: Partners can manage and modify the contents of their Online Partner Profile through the 'Online Booking' section of the Liaison Business Software.
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This indemnification also extends to Liaison acting on behalf of its officers, directors, and employees, with Liaison able to enforce these rights without individual consent from these parties. Changes to this Agreement by the Partner and Liaison do not require the consent of these indemnified parties.
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We, in our discretion, find inappropriate, offensive, pornographic, sexually explicit, or violent.
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The Partner agrees to indemnify and hold harmless Liaison and its associated persons from any claims, actions, losses, damages, liabilities, and expenses arising from any breach of this Agreement by the Partner, or any related third-party actions concerning the services provided by the Partner. This includes compliance with Data Protection Legislation, Intellectual Property Rights, and any interactions at the Partner’s business premises.
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B. eCommerce/booking Restrictions: In alignment with the Additional Product Terms, General Terms, and Payment Terms, you are prohibited from offering or selling any Commercial Products that:
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Adjustments to Fees: Liaison may modify the Service Fees and Commission rates at its discretion. This change will be communicated to Partners via a 30-day prior Pricing Change Notice. Continued use of Liaison Services after the notice period implies acceptance of the new fees. If a Partner disagrees with these changes, they can discontinue their use of Liaison Services as detailed in the termination section of the Agreement. Any fee changes take effect after the notice period, unless a different effective date is specified by Liaison .
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Legal Compliance: You must ensure that all practices related to your gift cards adhere to federal, state, and local regulations, including but not limited to, notice and disclosure requirements, managing unclaimed property (tracking, reporting, and remitting unclaimed balances), and providing customer service to both buyers and holders of the gift cards.
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By utilizing the Messaging Services, you acknowledge and agree to our data practices as detailed in the Privacy Notice for Liaison Sellers and Website Visitors ('Privacy Notice'). This notice outlines how Liaison collects, uses, and safeguards personal information related to you and your customers. It is your responsibility to review the Privacy Notice thoroughly before using the Services.
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This document outlines the terms and conditions for using enhanced services associated with Liaison Point of Sale and Customer Relationship Management System. By utilizing services such as Point of Sale, Customer Directory and Receipts, Email and Text Message Marketing, Loyalty, Gift Cards, Staff, Messages, Appointments, Website, Invoices, and other related products and services (collectively referred to as the “Services”), you are agreeing to comply with the General Terms, these Additional Product Terms, and any other applicable terms, policies, and guidelines, including Payment Terms if you process payments through Liaison. If you are accessing the Services on behalf of a company, your company is also bound by these terms. All defined terms are consistent with those outlined in the General Terms.
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Partners bear the responsibility of maintaining accurate, comprehensive, and non-misleading content on the Liaison Platform at all times. This encompasses information regarding Partner Services, pricing, staff availability, Cancellation Policies, No-Show Policies, and any other content relevant to the Partner's offerings. Partners are required to ensure the timely transfer of this information to Liaison by keeping their Partner Account on the Liaison Business Software updated consistently, including calendar availability.
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Conversely, a DMTN provided for Text Message Marketing is specifically intended to support marketing campaigns involving messages sent to multiple recipients. The restrictions described above for Liaison Messages do not apply to DMTNs used for Text Message Marketing.
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Ownership and Liability: All gift cards and the funds associated with them are your property. You bear all responsibilities and liabilities for the use or misuse of the gift cards, including any third-party claims related to the gift cards.
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The process of collecting payments from Partners via Liaison is governed by the following principles:
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Discharge of Payment Obligations: When a Client makes a payment to the Partner through Liaison (via the Payment Processor), this payment discharges the Client's obligation to the Partner as soon as Liaison receives the funds. Subsequently, the Partner should not seek any direct payment from the Client.
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Each party recognizes that they may obtain confidential information about the other party during the term of the Agreement, including marketing strategies, client details, financial data, and technological insights. Both parties commit to:
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Entire Agreement This Agreement represents the entire agreement between the parties concerning its subject matter, superseding any prior agreements or understandings, written or oral. No representations outside of this Agreement are binding unless fraudulently made.
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Book Now and Order Now Buttons: These buttons allow clients to directly access Partner Services. Book Now and Order Now buttons on the Liaison Platform may incur a new client fee.
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Amounts Owed by Liaison : The statement details what Liaison owes the Partner for Online Payments received through Liaison Bookings during the period since the last Invoice Statement.
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It's crucial that you provide accurate and truthful information during signup, throughout the DMTN verification process, and continually while using Messages and Text Message Marketing. You must update your information upon our request. Liaison may contact you if there are any delays or issues during the verification process, but is not obligated to do so.
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Partners are directly responsible for any shortcomings in meeting Client expectations or any legal liabilities related to their services. They are expected to strive continuously for excellence in delivering their services and to address any sales queries, issues, or complaints related to Liaison Bookings promptly.
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Liaison Credits: Periodically, Liaison may award Partners with 'Liaison credits' for promotional purposes. These credits are communicated through the Liaison Wallet and can be viewed and used by Partners towards specific services offered by Liaison , as indicated in communications from Liaison . These credits are not exchangeable for cash or other values and cannot be transferred. They expire either when the Partner ceases to use Liaison Services or on a date specified by Liaison . Liaison reserves the right to determine the eligibility of services paid for with credits and may terminate or withdraw credits at any time without prior notice.
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Liaison may attempt to verify a DMTN multiple times using the information you provide and might request additional information about your business to aid verification attempts. While we will make reasonable efforts to retry failed verifications, we cannot guarantee that verification will be successful. If we are unable to verify your DMTN, we will inform you and terminate your Messages Plus and/or Text Message Marketing account as necessary.
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Negative Current Balance: If the Current Balance is negative, indicating that the Partner owes money to Liaison , no payout will be issued. If the negative balance persists until the end of the month, the amount owed will be charged to the Partner's credit card registered with Liaison .
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If legal disputes arise regarding your domain names, you're responsible for our costs and legal fees. We may suspend your domain use or deposit control of your registration records if necessary.
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Prohibitions on Redistribution and Modification: You may not sell, modify, reuse, resell, distribute, display, reproduce, or otherwise utilize the Professional Photos beyond the specific permissions granted herein.
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Modifying Cancellation Policies: Partners can adjust their Cancellation Policies, including the period and fees, through the Liaison Business Software. These changes will apply to subsequent bookings and will be included in the Partner Terms of Sale. Changes will not affect previous bookings, and policies cannot be applied retroactively.
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Each month, Liaison might issue an Invoice Statement to its Partners that outlines several key financial interactions:
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Despite the general liability limits stated in these Terms, Liaison is not liable for any loss, damage, expense, or liability resulting from the Partner's use of the Messaging and Marketing Services, whether due to breach of contract, tort (including negligence), breach of statutory duty, or any other reason. This includes issues arising from:
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Understanding these terms helps ensure that you are fully informed about your rights and responsibilities as a subscriber to our services.
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It's your responsibility to ensure your email content complies with these guidelines. While Liaison may monitor accounts for compliance, we reserve the right to block emails, remove content, or suspend or terminate the Email Marketing Service if violations occur. We and any applicable third parties supporting or distributing your emails also reserve the right to edit, reject, or remove content. However, compliance with laws and obligations remains solely your responsibility.
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If you use the Commissions tool, it serves as a guide and does not guarantee payments to any individual. Estimated commission amounts shown are based solely on commission rates and may not reflect final earnings due to deductions and taxes. Actual commission earnings may vary.
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Liaison reserves the right to publish or promote information gathered under this Agreement—including details about calendar availability, business information, service descriptions, and pricing—on third-party websites or mobile applications. This is particularly feasible through the use of the Liaison Widget or other application programming interfaces (APIs). Liaison may provide affiliates and other third parties with access to the Liaison Widget or other APIs to facilitate the promotion of specific Partner Services. However, Liaison is not obligated to use these third-party and affiliate websites to promote all Partner Services.
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Card Functionality: Gift cards you sell are considered “closed loop,” meaning they can only be redeemed for your goods and services. You are required to pay Liaison's fees for each issuance of a gift card, along with any order, printing, shipping, and initial and subsequent load fees. These fees support the technological infrastructure necessary for maintaining your gift card program, including features such as online sales, bulk sales, group gifting, balance checking, and gift card analytics.
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The Partner grants Liaison a non-exclusive, royalty-free, irrevocable, and worldwide license (including the right to sublicense) to use, reproduce, distribute, communicate, and make available the content published by the Partner on the Liaison Services. This license is granted free of charge and extends to any necessary purposes that allow Liaison to exercise its rights and fulfill its obligations under this Agreement.
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Liaison explicitly disclaims any liability for your use of third-party services in relation to the Messaging Services. Furthermore, Liaison is not responsible for the functionality, security, availability, or operation of any third-party service. You must exercise due diligence and caution when selecting and using third-party services to ensure they meet your requirements and comply with applicable laws and regulations.
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You must adhere to the terms and policies of the payment processor you use in your eCommerce/booking activities.
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We may report activities we suspect to be illegal to law enforcement officials, regulatory authorities, or other pertinent third parties. This reporting might include sharing relevant customer information as necessary. Furthermore, we are prepared to cooperate with law enforcement agencies, regulators, or other relevant third parties to support the investigation and prosecution of unlawful behavior. This cooperation may involve providing information related to alleged violations of this Policy or other pertinent laws or regulations, aiding in addressing illegal activities effectively.
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We manage the process of making Liaison Bookings with Online Payments, and you designate us as your commercial agent under these Partner Terms of Business to facilitate this on your behalf.
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Debits and Credits Management: Liaison and its Payment Processors strictly adhere to the listed cases for debiting or crediting funds to Partners. All adjustments to the Partner's Current Balance are meticulously itemized in invoices provided to Partners, with clear justification for each adjustment (even in cases where multiple reasons could apply, only one reason is cited).
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Your cancellation and rescheduling policies for Liaison Bookings must align with Liaison’s Terms of Service and relevant consumer legislation.
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You are prohibited from using the Messaging Services, or from encouraging, promoting, facilitating, or instructing others to use the Services, to send messages that contain, offer, promote, reference, or link to any content or information related to industries unsupported by Liaison as specified in Section 3 of the Liaison Payment Terms. This section is incorporated herein by reference and may be updated periodically.
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It is critical to manage all these responsibilities diligently as they are crucial for the lawful and effective operation of your eCommerce/booking activities under Liaison’s platform.
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Should Liaison receive any complaints from Clients, these will be forwarded to the Partner. Partners must acknowledge all complaints and initiate a response to the concerned Client within 48 hours, regardless of whether the complaint was received directly or via Liaison .
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A. Content Ownership: You must manage and back up your content independently. While we take steps to ensure the security of the data on our platform, you are the primary caretaker of your content. We may preserve your content and, if required by law, disclose it to the appropriate governmental authority.
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Customer Service: You are solely responsible for handling any customer complaints, inquiries, or comments related to Your eCommerce/booking Activities, including issues related to payments, promotions, refunds, chargebacks, or product and service satisfaction. You must ensure that your contact information is accurate and easily accessible on your eCommerce/booking platforms.
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Liaison is not responsible for any loss, damage, corruption, or breach of personal data during data migration handled by the Partner or under their instruction. The Partner is solely responsible for the accuracy, legality, and completeness of the data provided, as well as any potential tax liabilities or regulatory penalties arising from Liaison ’s use of or access to this data.
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You commit to delivering Partner Services that meet the highest standards of the industry.
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To ensure the effectiveness and relevance of the Liaison Services, including the Liaison Platform and Online Partner Profile, Liaison may, at its sole discretion, periodically adjust the format, content, and style of the descriptions, photos, and service menus on the Partner’s page.
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Liaison may offer technical support to help Partners use its services, but this support is discretionary and, unless specifically agreed upon in writing, is not guaranteed.
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This agreement does not transfer ownership of Intellectual Property Rights between Liaison and the Partner. Liaison and/or its licensors retain all rights to Liaison 's brands, trademarks, logos, and services. The Partner may not use any of Liaison ’s Intellectual Property without explicit written consent, except as allowed under this Agreement.
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To deliver our Email Marketing Service, we utilize Amazon SES's API as a Third-Party Service. Your use of our Email Marketing Service is subject to Amazon SES's terms and policies, including their Terms of Use and Privacy Policy (referred to as 'Amazon SES Terms'). These terms supplement our own and must be complied with in conjunction with ours.
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Liaison Messages is tailored for direct, one-to-one transactional messaging between a Seller and a Buyer, while Liaison Email and Text Message Marketing are intended for broader, one-to-many marketing communications between a Seller and multiple Buyers.
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Responsibility for Button Links: Partners are accountable for using the correct button links. Liaison is not liable for any issues arising from the misuse of these links, including refunding any new client fees.
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Liaison is authorized to share the Partner's data, including Clients' personal data, with its payment processing providers and other third parties as specified in the Data Processing Addendum. Additionally, this data may be shared with potential or actual investors in Liaison , buyers of its assets, or as necessary to fulfill legal obligations, such as complying with court orders or regulatory requirements.
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As a Liaison user who offers gift cards to your customers, you are designated as both the issuer and administrator of these gift cards. It is your responsibility to ensure all gift card practices comply with applicable laws governing gift cards.
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Additionally, if you decide to, you can share custom website themes ('Custom Themes') with the Service for other sellers to use. By doing this, you're giving us the right to exclusively use, modify, and create new versions of any Custom Themes you contribute to the Service. This includes the HTML code and related media assets, and the rights are perpetual, sublicensable, worldwide, irrevocable, and royalty-free.
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Opening Balance: This includes any balance carried over from the previous month, visible in your Liaison Wallet statement.
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Infringing Content: Content that potentially infringes on the intellectual property, privacy, or proprietary rights of others, or that could be considered libelous, slanderous, or defamatory.
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Evasive Content: Content designed to evade detection, monitoring, rate limits, and other content or service restrictions set by telecommunications providers or vendors. This includes the use of misspellings, 'snowshoeing' (distributing similar messages across many phone numbers to overcome carrier filters or evade detection), and shared public URL shorteners like Bitly or TinyURL.
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As part of the agreement for using Liaison Services, partners commit to paying all relevant Service Fees. They must also handle all bookings and deliver their services according to the highest industry standards and the specific terms outlined in this Agreement.
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Liquidated damages under this Section are in addition to liquidated damages that may be applicable pursuant to other sections of this Policy and are agreed to be a reasonable estimate of our actual damages for such violation described in this Section in addition to the liquidated damages incurred by us set forth elsewhere in this TOU.
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Certain terms used in this Policy have the meanings set forth in our TOU. In addition, for purposes of this Policy:
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For each TOU violation below, you therefore agree to pay liquidated damages to us in the amount specified. You further acknowledge and agree that the imposition of liquidated damages for each such TOU violation is independent and distinct, and that the assessment of total liquidated damages for multiple TOU violations is cumulative. Any conduct or content that is permitted pursuant to a written license agreement with us shall not be deemed in violation of the TOU as long as the conduct or content is specifically authorized pursuant to the terms of the license agreement.
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Liquidated damages under this Section 2 are in addition to liquidated damages that may be applicable pursuant to other sections of this Policy and are agreed to be a reasonable estimate of our actual damages for such violation described in this Section 2 in addition to the liquidated damages incurred by us set forth elsewhere in this Policy.
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Liquidated damages under this Section are in addition to liquidated damages that may be applicable pursuant to other sections of this TOU and are agreed to be a reasonable estimate of our actual damages for such violation described in this Section in addition to the liquidated damages incurred by us set forth elsewhere in this TOU.
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Liaison, Inc and its affiliates (collectively, “our,” “us” or “we”) operate websites, provide products and services through mobile and other applications, and develop software that are governed, as applicable, by our terms of use (our “TOU”). This liquidated damages policy (this “Policy”) applies to our sites and services and are incorporated into our TOU. If there is any conflict between this Policy and our TOU, this Policy will control. By using our sites and services, you are a “user” and you accept and agree to our TOU and this Policy as a legal contract between you and us.
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TOU violations harm the functionality, integrity, and reputation of our sites and services; interfere with and detract from users' and customers’ beneficial use and enjoyment of our sites and services; and are detrimental to our business. Pursuant to Sections 10 (Damages) and 11 (Injunctive Relief) of the TOU, you acknowledge and agree that we incur actual damages as a result of any TOU violations detailed below. You further acknowledge and agree that actual damages caused by such violations are extremely difficult, impossible or impractical to determine or quantify. Consequently, you agree it is fair and reasonable for us to obtain injunctive relief to prohibit future violations of the TOU and recover liquidated damages for past violations of the TOU. You further acknowledge that the amounts set forth below reflect reasonable estimates of our actual damages from each such violation and that such estimates are reasonably related to the actual damages incurred by us by each such violation.
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Liquidated damages under this Section 1 are in addition to liquidated damages that may be applicable pursuant to other sections of this Policy and are agreed to be a reasonable estimate of our actual damages for such violation described in this Section 1 in addition to the liquidated damages incurred by us set forth elsewhere in this Policy.