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3.2 Payment of Affiliate Fees shall be made only upon Request and only to a Paypal account (unless otherwise stated on our Website at the time of Request).
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14.4 The consequences of this agreement ending for any reason are:
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5.9 You promise that you have sufficient technical knowledge to use and configure our Services.
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1.4 We explain in the headings what each clause covers. These headings are for guidance only and are not legally binding. When we say 'including', we mean 'including without limitation'.
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17.2 If any part of this agreement is deemed void or ineffective for any reason, the offending words shall be deemed deleted and the remainder shall continue in full force.
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12.1 Any Content which we ourselves make available on our website is intended for very general guidance but we cannot guarantee that it is accurate or up to date. Before acting on such information, you must make your own appropriate enquiries including as to its accuracy and suitability for your purposes and take appropriate professional or other advice. You rely on such information at your own risk.
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13.6 We have no liability for any third party goods or services.
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6.6 You authorise us to take automated monthly payments whether by charging your credit card, taking payment via PayPal or otherwise.
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If you are a parent or legal guardian and you permit your child or dependent to use the Liaison Services, these terms will apply to you, and you will be responsible for your child’s or dependent's activities on the Liaison Platform.
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You are responsible for ensuring the accuracy, timeliness, and completeness of any personal, wage, timecard, or other information provided directly via our services. We rely on this information and are not obligated to independently verify it. We do not maintain employment records for your employees, including timecards and benefits information, as required by law. Employee and independent contractor access to our services does not establish any customer, employment, or third-party beneficiary relationship between us and your personnel.
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You understand and agree that the Messaging Services: (i) are not integrated with the Public Alert and Warning System; (ii) do not support or facilitate emergency services, such as calls or texts to 911 or enhanced 911 services, and cannot be relied upon to determine the physical location of you or your devices; (iii) are not substitutes for traditional voice services, telephone, or mobile phone services, specifically including any contact with emergency services, and should not be used as such.
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D. How we promote our Partners Liaison is committed to promoting the Liaison Booking Services in accordance with this Agreement and within the specified limitations. To enhance your business's online visibility and increase the number of appointments scheduled through the Liaison Booking Services, Liaison may, at its discretion, engage in partnerships with third-party websites and businesses. These partnerships may involve optimizing your business listings for search engine optimization (SEO), search engine marketing (SEM), lead generation, social networking opportunities, and other strategies deemed appropriate by Liaison to drive traffic and usage of the Liaison Booking Services.
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C. Domain Name Registration and Activation: You're responsible for providing accurate information when registering a domain name, including details about the registrant and administrative contact. Make sure your chosen domain name complies with laws and doesn't infringe on any third-party rights. We may delay activating a domain until we receive payment for registration fees, and we have no control over the registrar's allocation of domain names.
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A Partner found in breach of these conditions may be considered in material violation of this Agreement and may lose any pending payments related to Liaison bookings. Removal of a profile may also lead to the loss of access to the Liaison Widget and its benefits.
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The Partner is committed to fulfilling their responsibilities in providing services for all bookings made through Liaison. Specifically, the Partner must adhere to the terms of sale for Liaison bookings, which include policies on deposits, cancellations, and no-shows effective at the time of booking.
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Should the balance be even, the Invoice Statement will confirm no further action is necessary.
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The Partner retains access to Clients' personal data through the Liaison Services for the duration of the Agreement. This ensures that Partners can manage their relationships with Clients effectively while complying with privacy and data protection standards.
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Fulfillment, Delivery, and Refunds: You are solely responsible for fulfilling and delivering all orders. You must also maintain a clear refund policy for your customers. If you engage in On-Demand Delivery services, you agree to adhere to the specific terms associated with those services.
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Liaison pays Partners through bank transfers to accounts specified in the Liaison Business Software, as outlined in the Invoice Statement. Partners must ensure their bank details are accurate and notify Liaison of any changes to avoid possible charges or claims resulting from incorrect information. Payments will be made directly to the Partner and cannot be directed to third parties.
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When using our Email Marketing Service, you must adhere to the following guidelines established by Liaison:
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By using any of the Services above, you also agree to our Partner Terms.
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Partner Discretion on Policy Enforcement: Partners have the discretion to waive their Cancellation Policy on a case-by-case basis. If a partner cancels a booking through the Liaison Business Software, rather than the client canceling through the booking services, the partner will forgo any cancellation fees.
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Taxes: You are solely responsible for all tax-related duties including calculating, collecting, reporting, and remitting the appropriate taxes; notifying customers of tax obligations; providing tax invoices as required by law; monitoring and complying with distance sale thresholds, and registering for indirect taxes in applicable countries. You acknowledge that any tax estimates, reports, invoices, or other tax-related materials provided by us ('Tax Materials') are for informational purposes only, and should not be relied upon for tax compliance. We do not provide tax advice.
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The maximum liability Liaison may incur related to these services shall not exceed the fees paid by the Partner for the Messaging and Marketing Services.
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Additionally, the Email Marketing Service may not be used for certain industries prone to high abuse rates for Spam. These include:
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Our services provide tools for you to manage and communicate with your customers, including the ability to send transactional, marketing, or loyalty program messages. It is your responsibility to ensure that the messages you send are welcomed by your customers and that you comply with all applicable laws. Remember, do not spam your customers!
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Responsibility for the use of your account extends to all users, including employees, agents, contractors, or anyone else accessing the Services via your account. You are accountable for all activities conducted through your account.
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D. Domain Name Registration Fees: The initial registration term for purchased domains varies, but they automatically renew for successive 12-month periods. You'll be charged for auto-renewal 45 days before the expiry date. You can opt out of auto-renewal at any time. If you cancel your domain purchase within 30 days, you may receive a full refund. You can transfer purchased domains to another provider, but no refund is given for transferred domains.
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The Messaging Services are not designed for the transmission of certain types of sensitive information, including but not limited to:
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Fees and Limits: You are visible to all load fee rates within your Liaison Dashboard. Liaison does not charge fees on the redemption of gift cards. Additionally, you cannot impose fees or charges on the issuance, maintenance, or redemption of gift cards. Gift cards cannot be issued with a value exceeding $2,000, nor can a card be reloaded in a manner that the total loaded amount in a single day exceeds $2,000. The issuance limit is $10,000 per person per day. Gift cards issued by you must not have an expiration date, and any remaining balance must be available until fully redeemed, even if your Liaison account is closed, suspended, or terminated.
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Partners are required to settle their dues to Liaison via the Partner Credit Card without any deductions, including set-offs, withholdings, counterclaims, discounts, or other reductions. Should any payments be overdue, several actions will follow: all outstanding amounts become immediately due, the Partner will cover any banking fees or administrative costs incurred due to the delay, and Liaison retains the right to deduct these costs and overdue payments from any sums collected on the Partner's behalf before transferring the remaining balance. Additionally, Liaison may suspend or terminate services and access to its platforms until satisfactory payment arrangements are made. The Partner may also be liable for costs related to debt recovery, including legal fees.
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Liaison reserves the right to remove any Online Partner Profile from its platform at its discretion under the following circumstances:
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You are restricted from using the Messaging Services in conjunction with any third-party services or integrations, unless they are explicitly offered or officially supported by Liaison. If you have any questions regarding the compatibility or integration of third-party services, you should contact Liaison directly for guidance.
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While we are not obligated to monitor the Online Community, we may do so at our discretion. Please report any inappropriate or offensive content, policy violations, or other issues to cus or flag it within the community.
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Your engagement with the Messaging Services must adhere to the acceptable use policy (“Messages AUP”), which Liaison may update periodically. Continued use of the Messaging Services following any updates signifies your acceptance of the revised policies.
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Additionally, you must not use Professional Photos for the following purposes:
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If you provide suggestions, comments, proposals, or other feedback regarding our current or future products or services, you acknowledge that such content is not confidential or proprietary. We may already be considering similar ideas independently, and you are not entitled to compensation unless otherwise notified in writing by us.
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Liaison provides an Online Community help forum for Sellers to exchange information and best practices regarding Liaison Services. Any contributions to the Online Community, including questions, answers, opinions, or information in text, image, or video format, constitute 'Content' and are governed by Section 6 of the General Terms. By participating in the Online Community, you grant us and our affiliates a worldwide, non-exclusive, royalty-free right to use your Content for various purposes related to providing and promoting our services. You acknowledge that participating in the Online Community is a public forum and that your Content will be publicly available without expectation of privacy. Only Sellers may contribute to the Online Community. Liaison does not endorse or take responsibility for the accuracy, usefulness, or applicability of Content posted in the Online Community. You may encounter content that is inaccurate, irrelevant, or offensive. If encountering such content would be offensive or harmful to you, you should refrain from participating in the Online Community.
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B. Content Restrictions: In addition to the overarching content guidelines detailed in the Additional Product Terms, the General Terms, and the Payment Terms, you must not engage in the following prohibited activities:
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Please note, Liaison retains the authority to modify these payment processing fees as necessary over time.
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The Online Partner Profile serves as a promotional tool for Partners to showcase their services on the Liaison Platform. Here are the key points regarding the Online Partner Profile:
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Partners are granted the license to use the Liaison Services, including the Liaison Business Software, the Liaison Platform, the Liaison Widget, and the Online Partner Profile, provided they pay the Service Fees (if applicable). This license allows Partners to process Liaison Bookings (or direct bookings by Partner Clients) of Partner Services solely on behalf of themselves.
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For Liaison Bookings with Online Payments, we collect payments from Clients for you, which settles the Clients' debt to you directly.
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Liaison may set rate limits, usage limits, and other restrictions on the Services as needed: (i) at our discretion; (ii) to meet obligations to carriers, vendors, and partners involved in delivering the Services; (iii) to maintain the integrity of our Services; (iv) to protect Liaison Sellers, Buyers, and other users; and/or (v) to comply with applicable laws, regulations, or law enforcement requests. While Liaison will endeavor to inform customers of any changes that significantly affect the operation of the Messaging Services, we are not obligated to provide such notifications. Liaison reserves the right to alter, deprecate, replace, deny access to, suspend, disable, or discontinue the Services, either in whole or in part, at our sole discretion.
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A. Domain Name Services: Some of our subscription plans include domain name registration. We don't directly provide domain registration but act as a mediator between you and the registrar. These services are considered third-party services, and your use is subject to the terms and conditions of the registrar. Currently, the registrar for our domain services is Register.com, but we reserve the right to change this at any time.
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Positive Current Balance: If the Current Balance is positive at the end of the service period, Liaison will transfer the amount due to the Partner's bank account. The specific payout date and transfer details are managed through the Liaison Business Software. The Partner does not need to take any further action once the transfer process is initiated.
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By adhering to these guidelines, Partners can effectively leverage their Online Partner Profile to attract clients while ensuring compliance with privacy and consent requirements. The Partner agrees that their Online Partner Profile will not include any contact information, direct references, or links to the Partner or its website, app, platform, tool, or other digital properties, as well as those belonging to third parties.
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A. Responsibilities of Email Marketing Service: Your use of the Email Marketing Service must abide by all relevant domestic and international laws and regulations. This includes laws applicable to you, Liaison, and all recipients of your emails ('Recipients'). These laws encompass various areas such as spam or unsolicited commercial email (referred to as 'Spam' or 'UCE'), privacy, security, obscenity, defamation, intellectual property, pornography, terrorism, homeland security, gambling, child protection, consumer protection, and other relevant statutes. It is your duty to be aware of, understand, and adhere to the laws pertinent to your usage of the Email Marketing Service and the content of the emails you send through it.
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Our Services are intended to be used in a legal, safe, and productive manner. Therefore, we impose content restrictions to prevent misuse. Any violation of these restrictions can lead to suspension or deactivation of your account.
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Rescheduling by Clients: Clients may reschedule their appointments through the Liaison Booking Services in line with the partner's Cancellation Policy, without incurring a penalty if done before the Cancellation Penalty Period. The rescheduled time is considered an amendment to the terms of the booking.
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Illegal, Fraudulent, or Harmful Activities: This includes any activities that are unlawful, infringe on the rights of others, or could harm others, Liaison, or its operations. Examples include:
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Exemptions for Pay Cash In-Store Bookings: For these bookings, partners cannot impose cancellation fees, and Liaison acts solely as a technology provider.
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Please refrain from using Progress Invoices for collecting installment payments on a single product or service. Likewise, do not utilize House Accounts for establishing or servicing loans.
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The Partner must report any misuse of Liaison ’s Intellectual Property Rights and assist in defense actions but must not initiate legal proceedings independently.
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Liaison retains the right to sublicense, disclose, and make available the Partner content to affiliates and third parties. Liaison is not liable for any actions or omissions by third-party platforms regarding the Partner content. Should issues arise with such third-party platforms, the Partner’s remedies are limited to:
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Non-waiver of Rights Failure by either party to enforce any part of this Agreement at any time does not waive their right to later enforce the same or any other part of this Agreement.
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You can make your own unique theme with our services. By doing this, you're allowing us to exclusively use that theme with our services.
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Confirmation and reminder notifications are sent to Clients through the Liaison Business Software on your behalf for each booking. Nonetheless, you are responsible for fulfilling the Partner Services, managing cancellations, and rescheduling directly with the Client or through the Liaison Business Software. Liaison's role in the Pay Cash In-Store Bookings process is limited to providing the technological support necessary for these bookings.
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How Partners Obtain the License for the Use of Liaison Services
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When a Partner opts to use the capture card details feature to secure bookings through Liaison , certain fees apply. Initially, if a Client secures a booking using their card details, the Partner incurs a fixed proportion of the payment processing fee.
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Furthermore, if Liaison incurs any fines from a carrier or regulatory body due to your non-compliance with applicable laws or Carrier Policies, Liaison may pass these fines onto you. You agree to pay any such fines attributed to your actions.
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When you use our Email Marketing Service as part of our Online Store Services, you agree to adhere to the following terms and conditions. Your use of the service implies your acceptance of these terms. Failure to comply may result in suspension or termination of your access to the Email Marketing Service.
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In case of disputes over service fees, the Partner must inform Liaison within 10 days of receiving the invoice, detailing the disagreement. If not disputed within this period, the invoice will be considered accepted. Partners are responsible for handling all tax obligations related to the fees, including withholdings, reports, and any penalties from late payments or non-compliance. Partners must provide all necessary tax documentation upon request and ensure registration with the relevant tax authorities.
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Settling Disputes, Governing Law, and Courts This Agreement is governed by and construed in accordance with the laws of England. The parties agree to submit exclusively to the jurisdiction of the English courts for resolving any disputes arising from this Agreement.
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Liaison reserves the right to remove posts that violate our Community Guidelines or are offensive or for any other reason we deem appropriate. We may also limit or terminate your use of the Online Community or our Services if we determine that you are abusing or misusing the Online Community. Examples of violations that may result in post removal, suspension, or termination include violating laws or terms of service, posting false or harmful material, collecting information about others without consent, infringing on copyrights or trademarks, engaging in spam or solicitations, using Online Community material for commercial purposes, or repeated violations of Community Guidelines.
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Sections 2 (Gift Cards) and 5 (Online Community) will persist beyond the termination of these Additional Point of Sale Terms, along with any other provisions specified in Section 12 of the General Terms.
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By agreeing to these terms, you ensure a clear understanding of your financial responsibilities regarding the use of our Online Store Services. This includes proactive management of your payment methods to avoid service disruptions and additional charges related to overdue payments.
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When utilizing our Email Marketing Service, you acknowledge that emails, messages, and their content are non-confidential. By using the service, you grant us (or authorize us through you) a non-exclusive, royalty-free, perpetual, transferable, worldwide license, with the right to sublicense, to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display such content or intellectual property in any manner or media now known or developed in the future. This includes using your content in our marketing and promotional activities.
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It's crucial to fully understand and comply with these restrictions and guidelines to maintain the integrity of your eCommerce/booking operations and to avoid potential legal issues.
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Under the terms of this license, Partners agree to the following conditions:
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You must maintain all necessary licenses, consents, permits, qualifications, authorities, and insurances required to perform the Partner Services.
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Handling Cancellation Fees: Partners agree to collect all cancellation fees through Liaison Payment Services. Once collected, the client is free from any additional penalties or liabilities, and the partner cannot impose further charges related to that booking.
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If you choose to use the Messaging Services, or any data derived from them, with a third-party service—whether through an integration provided by Liaison or otherwise—you assume full responsibility for your use of that third-party service. This includes any actions involving the disclosure or processing of Buyer data through such third-party service. It is important to understand that using any third-party service in connection with the Messaging Services is entirely at your own risk.
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For Pay Cash In-Store Bookings, we will either subtract our Service Fees from the amount owed to you or specify the fees you owe us in your Invoice Statement if direct deduction isn't feasible.
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While we reserve the right to monitor your content and investigate any potential violations of this Policy and the Terms of Service, we do not assume the obligation to do so. We have the authority to disable, suspend, or terminate access for any user, Messages Content, or resource that infringes upon these Terms or any other agreements associated with your use of the Services.
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Liaison reserves the right to promote specific Partner Services through various online and offline channels, including but not limited to advertising platforms, social media channels, search engines (such as Google and Google AdWords), keyword advertising, Facebook Ads, Twitter, email newsletters, third-party marketplaces, partner websites or mobile applications, and Liaison's affiliates and their networks. These promotional efforts may include showcasing information about your business, such as your business name, scheduling details, menu, service descriptions, pricing, staff information, location, photos, and other relevant data related to your business.
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If we owe you money, it will be transferred to your bank account.
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You are solely responsible for the products, services, promotions, and content featured in or linked to in your emails sent via the Email Marketing Service. You agree to utilize the service in a lawful, secure, and professional manner, in line with industry standards, and to maintain accurate records.
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Partners are encouraged to resolve complaints within a 14-day period and are required to keep Liaison informed of the communication with the Client concerning the complaint. This includes notifying Liaison of any significant updates or progress through the specified communication channels, such as email.
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Service Modifications or Discontinuations We reserve the right to modify, replace, refuse access to, suspend, disable, or discontinue parts of our service or the entire service itself at our discretion. These changes may affect how we manage data storage, system capacity, and other operational aspects of our service.
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This summary contains capitalized terms which are defined in the Partner Terms of Business. While we've outlined some essential terms below, please refer to the full document for comprehensive details.
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Zero Current Balance: If the Current Balance is zero, it means that there are no pending financial obligations between Liaison and the Partner for that period. Consequently, no action is required from either party.
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We issue an Invoice Statement monthly, detailing amounts owed by you and to you, including Service Fees and other applicable charges, and the net balance. This statement clarifies whether you owe us, we owe you, or if the account is balanced.
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Further, Liaison 's total liability under or connected to this Agreement, for any reason and under any legal theory, shall not exceed USD $100 (or its equivalent in local currency). For any additional services provided by Liaison , the maximum liability will not exceed the amount the Partner paid or owes for that particular service.
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While we provide tools to delete team member data, this functionality may not fully comply with privacy laws. Permanent deletion of team member information requires contacting us. You are responsible for retaining any data required under applicable employment or other laws.
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C. Third Party Payment Processors: While Liaison may primarily process your eCommerce/booking payments, we may also utilize third party payment processors to securely handle transactions associated with Your eCommerce/booking Activity. Your interactions and transactions with any third-party payment processor are governed by the terms and policies of that processor. Liaison does not control, nor are we liable for, the actions or policies of any third party payment processor, nor for any transactions you conduct through them. All third party payment processors are considered “Third Party Services” as defined in Section 25 of the General Terms.
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Liaison reserves the right to modify or reclaim any DMTNs assigned to you if you violate these terms or as required by law or regulation.
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B. Free Domain: We may offer one free domain name for a year with the purchase of a one- or two-year paid subscription plan. This domain remains yours as long as you maintain your Liaison account and cover any applicable registration and renewal fees after the initial year. The free domain offer applies to specific top-level domains (e.g., .com, .net, .org) when signing up for a new paid subscription plan.
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A. Subscription Auto-Renewals At the end of each subscription term, your subscription will automatically renew for another term of equal length unless you decide to cancel it. Your chosen payment method will be charged for the renewal term. You can disable the auto-renewal feature at any time before the renewal date by contacting our help center or adjusting your subscription settings through our customer portal or by calling our support team.
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Clients may pay for their Liaison Booking using any payment method recognized by Liaison, including Liaison Payment Services. The Partner acknowledges that once a client makes a payment to Liaison for a booking, the client’s payment obligation is fulfilled, and the Partner should not request additional payment related to that booking. For bookings paid with cash in-store, Partners may accept any standard payment method used in their regular business operations.
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You must ensure that all information provided on your Online Partner Profile is accurate, truthful, and complies with legal standards.
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By using Liaison Booking Services, you authorize Liaison to act as your agent in accepting bookings from clients.
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In exchange for utilizing the Liaison Services, you have several responsibilities to Liaison, detailed extensively in the full document. Here are some key obligations:
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For Pay Cash In-Store Bookings, Liaison acts only as a technology provider and not as a commercial booking agent. Clients and Partners may cancel these bookings up until the time of the appointment, and a contractual agreement between the Client and the Partner is established only at the time of the appointment.
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Booking Solicitations: Partners are prohibited from diverting Clients from using Liaison to make bookings or orders. Specifically, if a Client is set on making a booking through Liaison , the Partner must not persuade the Client to cancel the booking in favor of a direct arrangement. Such actions constitute a material breach of the Agreement.
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Closing Balance: The statement concludes with the net balance, which indicates whether Liaison owes the Partner or vice versa, based on the transactions during that period.
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Product and Service Claims and Warranties: You are responsible for any claims and warranties associated with your products or services. Liaison is not liable for any claims made against you by customers or end users.
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You are prohibited from requesting or transmitting any information that falls into these categories through the Messaging Services. Additionally, you must not process payment transactions using CHD or SAD received via the Messaging Services.
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We may, to the extent permitted by law, make and maintain copies of all Customer Information as necessary for providing the Email Marketing Service and for internal backup and legal or regulatory purposes. However, we are not obliged to preserve copies of your Customer Information, emails, messages, content, or other data. You are responsible for backing up your Customer Information.
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Amounts Owed by the Partner: It lists what the Partner owes to Liaison for Pay Cash In-Store Bookings and any other accrued Service Fees since the previous statement.