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Southwest tries to drive America West
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461.78
out of business that's not the case
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that's really not the case if we were we
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would have the main battleground is
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Phoenix where the two carriers have gone
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after each other with everything from
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cutthroat fares to television
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commercials America West struck first
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implying that Southwest passengers were
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embarrassed to be seen flying on a
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chintzy airline America West Airlines
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asks why are these passengers covering
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up for their airline hubs be countered
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with this if you're embarrassed to fly
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the airline with a fewest customer
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complaints in the country Southwest will
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give you this bag if on the other hand
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Southwest is your kind of airline will
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still give you this bag for all the
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money you'll save flying with us the
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competition between the two carriers has
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reduced the unrestricted fare from
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Phoenix to Los Angeles to $36 and on the
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nine routes where the to compete America
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West claims Southwest is absorbing
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thirty to forty million dollars in
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annual losses in order to win the war
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we're in his way in other words I don't
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think there's anything personal he wants
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the West he wants to establish his route
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system in Phoenix and as soon as we
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vanish he can do that because those
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fares would go up and the payoff would
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be very big the payoff on this war is
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very big very very big herb scoffs at
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the idea that the
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with America West is costing tens of
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millions of dollars if it was he asked
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how come Southwest is once again
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reporting record profits how do you do
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it
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I'd like to tell you was brilliant
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leadership but I really can't with a
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straight face it's because we have the
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most productive people in the industry
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that are proud of what they do and the
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fact that they do it so well greetings
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are you beautiful little heartthrob
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earth and fun-seekers it may sound like
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outright flattery except that Wall
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Street analysts say it's true in a
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business where productivity equals
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profits Southwest has the lowest
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turnover and the best labor relations in
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the industry even though it's fully
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unionized salaries are comparable to
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other airlines but Southwest pilots and
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flight attendants put in a lot more
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hours they do it out of pride profit
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sharing and because they like their boss
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well I'll tell you what give her my love
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will you thank you sir
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is the airline his life I believe so I
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really do he look it's almost like a toy
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he loves it he really does and that's
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why it makes us love it because when
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you're around someone that cares about
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it and loves it so much it's almost like
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I don't want to do anything to spoil it
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because he is such a good role model
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good morning miss sue don't you look
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nice at Southwest hiring is almost a
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religion each employee is carefully
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screened for attitude and before they
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start to work they have to sit down and
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watch this humpy video that gives them
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an idea of what to expect
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sit down buckle up it's time to go but
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after we've spent several days above
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wheels down flaps down we're back home
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at low we try to have an atmosphere at
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Southwest Airlines that makes you
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excited about coming to work makes it
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fun to be at work we encourage people to
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be individualistic to enjoy themselves
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to have a good time
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sixty minutes rewind it's probably the
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most recognizable face in American
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letters Tom Wolfe the man in the white
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suit whose new novel a man in full
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became the best-selling book in America
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only two days after it went on sale like
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all of Wolf's work from his look at the
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astronauts and the right stuff to his
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look at New Yorkers behaving badly in
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bonfire of the vanities
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it is unsparing in it's brutally
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detailed description of American life
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Wolf's new book places Atlanta and the
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new southern aristocracy under his