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10.07 | 643.98 | because I I build some of them but I am |
11.55 | 647.49 | unhappy about the fact that our society |
7.33 | 654.05 | seemed to be much more |
4.14 | 659.04 | inclined to build something for a short |
4.35 | 661.38 | time and then tear them down |
5.519 | 663.18 | I think this self disposable society of |
6.45 | 665.73 | ours is not conducive to doing good |
6.841 | 668.699 | architecture and this I am unhappy about |
5.13 | 672.18 | why is Paris so beautiful because the |
2.84 | 675.54 | buildings were well built they're built |
4.529 | 677.31 | to last |
6.959 | 678.38 | that's the difference and we don't and |
3.5 | 681.839 | this I regret |
8.08 | 0.38 | 60 minutes rewind if you talk to people |
3.51 | 6.81 | who spend a lot of time on airplanes |
3.66 | 8.46 | they'll tell you with a straight face |
3.96 | 10.32 | that flying has never been more |
4.38 | 12.12 | dependable which you can depend on are |
4.11 | 14.28 | crowded airports long flight delays and |
4.289 | 16.5 | service that's not what it used to be |
4.95 | 18.39 | but there is one company that's unique |
4.41 | 20.789 | Dallas based Southwest Airlines is not |
4.5 | 23.34 | only a leader in on-time performance and |
4.621 | 25.199 | safety it tries to make flying fun for |
3.87 | 27.84 | both its passengers and its employees |
4.259 | 29.82 | and no one has a better time than the |
4.65 | 31.71 | boss in order to know just how different |
4.531 | 34.079 | this airline is you have to get to know |
6.09 | 36.36 | the man behind the plane meet chief |
6.65 | 38.61 | executive officer Herb Kelleher well |
6.06 | 42.45 | jets you ready for some more peanuts |
5.26 | 45.26 | it's 9:30 a.m. somewhere over the Texas |
5.4 | 48.51 | Hill Country and Herb Kelleher is |
4.73 | 50.52 | serving breakfast ladies have you been |
3.989 | 53.91 | dying for Athena |
5.05 | 55.25 | it's not your normal breakfast but then |
4.741 | 57.899 | Southwest is not a normal air line and |
4.289 | 60.3 | Herb Kelleher whose successes are |
4.409 | 62.64 | studied at business schools from Harvard |
4.771 | 64.589 | to Stanford is not a normal chief |
4.231 | 67.049 | executive officer I will bet you one |
4.2 | 69.36 | thing that I'm the only airline |
4.35 | 71.28 | president America that would go over to |
4.62 | 73.56 | his maintenance hangar at two o'clock in |
6.33 | 75.63 | the morning in a flowered hat with a |
9.329 | 78.18 | third boa and a purple dress what school |
7.35 | 81.96 | of management is this I think it's a |
4.68 | 87.509 | school of management by fooling around |
6.21 | 89.31 | is what it is but Herb Kelleher is |
5.401 | 92.189 | nobody's fool for 16 straight years now |
4.739 | 95.52 | new energy crises and recessions |
4.29 | 97.59 | Southwest has turned a profit a record |
3.661 | 100.259 | unmatched by any of its larger |
4.44 | 101.88 | competitors now the tenth largest |
4.32 | 103.92 | carrier in America it's on the verge of |
3.69 | 106.32 | becoming a billion-dollar company a |
5.04 | 108.24 | major airline |
4.71 | 110.01 | succeeded by breaking all the rules when |
3.75 | 113.28 | we started out we said we're gonna have |
3.33 | 114.72 | a special niche in the industry and if |
2.61 | 117.03 | we're going to make it a really |
4.71 | 118.05 | distinctive niche we have to do things |
9.25 | 119.64 | innovatively and so we did this is filet |
8.47 | 122.76 | of peed-on miss your first class meal |
4.92 | 128.89 | there are no first-class meals on |
4.38 | 131.23 | Southwest no meals at all in fact in no |
4.14 | 133.81 | first class there aren't even assigned |
5.16 | 135.61 | seats it would slow down the operation |
4.92 | 137.95 | two out of three Southwest flights are |
4.71 | 140.77 | back on their way in 15 minutes or less |
5.07 | 142.87 | bound for their final destination |
4.5 | 145.48 | unlike other airlines Southwest doesn't |
5.31 | 147.94 | have a hub all of its service is |
5.16 | 149.98 | point-to-point between 32 cities if your |
4.41 | 153.25 | fives in San Antonio to El Paso you go |
3.66 | 155.14 | to a passive non-stop will route you |
3.299 | 157.66 | through Dallas or route you through |
4.49 | 158.8 | Houston and so it is a more convenient |
5.101 | 160.959 | type of service but you have to have |
5.32 | 163.29 | very low costs in order to be able to |
4.44 | 166.06 | provide it and Southwest's costs are the |
4.26 | 168.61 | lowest in the business the boarding |
5.69 | 170.5 | passes are plastic and reusable the |
5.7 | 172.87 | tickets look like grocery store receipts |
4.42 | 176.19 | it's the only national carrier that |
4.11 | 178.57 | doesn't belong to a computer reservation |
4.5 | 180.61 | system the savings of 25 million dollars |
4.02 | 182.68 | a year you'd think that might present a |
3.57 | 185.11 | problem for passengers making |
4.23 | 186.7 | connections or transferring bags from |
4.5 | 188.68 | other airlines but it's no problem at |
3.21 | 190.93 | all Southwest doesn't make connections |
3.66 | 193.18 | with other airlines |
5.189 | 194.14 | isn't that inconvenient we don't sell |
4.29 | 196.84 | interlining we don't do it because it |
3.681 | 199.329 | inconveniences the passengers to whom we |
4.8 | 201.13 | are primarily dedicated the short haul |
4.33 | 203.01 | frequent flyer that does not want to be |
3.899 | 205.93 | held up in the ticket line for 30 |
4.14 | 207.34 | minutes or beyond the phone getting a |
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