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because I I build some of them but I am
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unhappy about the fact that our society
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seemed to be much more
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inclined to build something for a short
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time and then tear them down
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I think this self disposable society of
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ours is not conducive to doing good
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architecture and this I am unhappy about
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why is Paris so beautiful because the
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buildings were well built they're built
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to last
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that's the difference and we don't and
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this I regret
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60 minutes rewind if you talk to people
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who spend a lot of time on airplanes
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they'll tell you with a straight face
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that flying has never been more
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dependable which you can depend on are
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crowded airports long flight delays and
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service that's not what it used to be
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but there is one company that's unique
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Dallas based Southwest Airlines is not
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only a leader in on-time performance and
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safety it tries to make flying fun for
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both its passengers and its employees
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and no one has a better time than the
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boss in order to know just how different
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this airline is you have to get to know
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the man behind the plane meet chief
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executive officer Herb Kelleher well
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jets you ready for some more peanuts
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it's 9:30 a.m. somewhere over the Texas
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Hill Country and Herb Kelleher is
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serving breakfast ladies have you been
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dying for Athena
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it's not your normal breakfast but then
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Southwest is not a normal air line and
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Herb Kelleher whose successes are
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studied at business schools from Harvard
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to Stanford is not a normal chief
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executive officer I will bet you one
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thing that I'm the only airline
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president America that would go over to
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his maintenance hangar at two o'clock in
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the morning in a flowered hat with a
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third boa and a purple dress what school
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of management is this I think it's a
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school of management by fooling around
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is what it is but Herb Kelleher is
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nobody's fool for 16 straight years now
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new energy crises and recessions
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Southwest has turned a profit a record
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unmatched by any of its larger
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competitors now the tenth largest
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carrier in America it's on the verge of
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becoming a billion-dollar company a
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major airline
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succeeded by breaking all the rules when
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we started out we said we're gonna have
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a special niche in the industry and if
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we're going to make it a really
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distinctive niche we have to do things
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innovatively and so we did this is filet
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of peed-on miss your first class meal
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there are no first-class meals on
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Southwest no meals at all in fact in no
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first class there aren't even assigned
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seats it would slow down the operation
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two out of three Southwest flights are
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back on their way in 15 minutes or less
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bound for their final destination
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unlike other airlines Southwest doesn't
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have a hub all of its service is
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point-to-point between 32 cities if your
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fives in San Antonio to El Paso you go
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to a passive non-stop will route you
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through Dallas or route you through
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Houston and so it is a more convenient
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type of service but you have to have
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very low costs in order to be able to
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provide it and Southwest's costs are the
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lowest in the business the boarding
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passes are plastic and reusable the
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tickets look like grocery store receipts
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it's the only national carrier that
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doesn't belong to a computer reservation
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system the savings of 25 million dollars
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a year you'd think that might present a
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problem for passengers making
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connections or transferring bags from
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other airlines but it's no problem at
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all Southwest doesn't make connections
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with other airlines
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isn't that inconvenient we don't sell
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interlining we don't do it because it
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inconveniences the passengers to whom we
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are primarily dedicated the short haul
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frequent flyer that does not want to be
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held up in the ticket line for 30
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minutes or beyond the phone getting a