mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@USAirways I’d suggest proper information dissemination to all staff on a more timely & relevant schedule to prevent this in the future.	1
@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou	0
@SouthwestAir Northern California coast http://t.co/nm4VNNF8Kb	1
@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.	0
@united What is the policy behind changing passengers' seating assignments at the gate?	1
@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today	0
@JetBlue Yesterday on my way from EWR to FLL just after take-off. :) #wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j	2
I left my dildo on the plane is there any way for me to get it back? @united	1
@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?	0
@SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.	1
@JetBlue I will. Thank you!	2
@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ	2
@AmericanAir all right, but can you give me an email to write to ?	0
@AmericanAir @kanne822 @SouthwestAir is better than AA.	0
@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)	0
@SouthwestAir Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking.	1
@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today. Almost there!	2
@united I already did.	1
@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...	0
@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin? Pls start charging. http://t.co/2nY5TuXFqf	0
@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy	0
@AmericanAir I do not need an apology. I need you to fix it in a competent manner.	0
@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.	0
@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice	0
@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me	0
@AmericanAir guys 5350 in dfw stuck at the gate for half an hour. Do we pull the slide or what?	0
@JetBlue doesn't help if I have to fly on specific days	0
@USAirways how do you have only 1 flight into lexington this afternoon with the #1 @KentuckyMBB playing a big game tonight? #DoBetter	1
@USAirways I have a party of 4 booked for a flight in Aug. At 10:05am, how can I find out how much it would cost to change to an earlier fl	1
@JetBlue Great service from PBI to HPN! Thanks.	2
As soon as I can, sending my son home with you Saturday. @JetBlue	1
@united thank you for your reply. My frustration is that spending a upgrade just puts you on a wait list.	0
@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet	0
@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.	0
@VirginAmerica Flight Booking Problems flight to uphold my status match. Do taxes on ticket count as earned status points? #statusmatch #virginamerica	1
@united thank you! 😊	2
@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service	0
@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ	0
@USAirways What was the point of the merger? Why not just go out of business if your not turning a profit anymore?	0
@SouthwestAir good to know NOW! Three sets of travelers in just 20 mins standing here waiting for mins to pass by.	0
@JetBlue Unhappy with 4 hour delayed flight.. Missed dinner	0
@united fuck you for not caring 😢	0
@JetBlue - Definitely no note from whoever stole from me.	0
@JetBlue thank you 😊 standing in line now!	2
@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats.	0
@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?	0
@USAirways Thank you!	2
@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice	0
@USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ?	1
@AmericanAir I'm great thanks keep up the good work	2
@USAirways flight 1946 out of clt this morning. It's snowing here. Should i head out to the airport?	1
@united Okay, thank you for your help :)	2
@AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help!	0
@united I tried. We were hung up on, twice. After speaking with someone, then put on hold for 45 minutes. No resolution.	1
@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match.	0
@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .	0
@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund	0
@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers	0
@JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy	0
@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution	0
@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.	2
@united flight 4841...3 gate changes on top of this. Really hoping you can compensate with some points/mileage to my account!	0
@SouthwestAir oh, ok! all good! looking forward to escaping the cold for a bit! thanks!	0
@SouthwestAir oh, is it only in Atlanta?	1
@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....	0
@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?	0
@USAirways - I'm in the Cust Svc line. Your Charlotte, NC agents better be in their A game.	1
@AmericanAir is DFW accepting any arrivals or departures today?	1
@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay	0
@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air	1
@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!	2
@SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.	2
@jetblue who's running your tweeter using the word fleek?	1
@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach. I want resolution or a comp	0
@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks	2
@SouthwestAir Do you promise to not unfollow me? 😉	1
@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.	0
@AmericanAir you're not finding it bc @united rebooked us on your airline when they realized they couldn't get us home - and we're at ORD	0
@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.	0
@USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service.	0
@JetBlue Looking cool	2
@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. #flydelta	0
@SouthwestAir give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? 😆	1
@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.	2
@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.	0
@USAirways you are cutting into my pregame time. Go @KentuckyMBB !!!!	0
@united You can't control turbulence, but you can control customer experience, lot of scared people up here.	0
@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks.	0
@USAirways trying to check in online for a flight tomorrow. Tried computer, tablet, and phone. got error message on all devices?	0
@JetBlue According to your ground staff, it hasn't even been taken off the plane yet!	0
@SouthwestAir We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)	1
@VirginAmerica why can't you supp the biz traveler like @SouthwestAir and have customer service like @JetBlue #neverflyvirginforbusiness	0
@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service!	2
@JetBlue ok, tx. Will tell the guy sitting next to me at the gate	1
@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,	0
Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier	0
@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.	0
@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!	2
@AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology.	0
@JetBlue thanks for the response. We are hopeful.	2

@USAirways I’d suggest proper information dissemination to all staff on a more timely & relevant schedule to prevent this in the future.

1

@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou

0

@SouthwestAir Northern California coast http://t.co/nm4VNNF8Kb

1

@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.

0

@united What is the policy behind changing passengers' seating assignments at the gate?

1

@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today

0

@JetBlue Yesterday on my way from EWR to FLL just after take-off. :) #wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j

2

I left my dildo on the plane is there any way for me to get it back? @united

1

@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?

0

@SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.

1

@JetBlue I will. Thank you!

2

@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ

2

@AmericanAir all right, but can you give me an email to write to ?

0

@AmericanAir @kanne822 @SouthwestAir is better than AA.

0

@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)

0

@SouthwestAir Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking.

1

@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today. Almost there!

2

@united I already did.

1

@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...

0

@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin? Pls start charging. http://t.co/2nY5TuXFqf

0

@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy

0

@AmericanAir I do not need an apology. I need you to fix it in a competent manner.

0

@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.

0

@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice

0

@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me

0

@AmericanAir guys 5350 in dfw stuck at the gate for half an hour. Do we pull the slide or what?

0

@JetBlue doesn't help if I have to fly on specific days

0

@USAirways how do you have only 1 flight into lexington this afternoon with the #1 @KentuckyMBB playing a big game tonight? #DoBetter

1

@USAirways I have a party of 4 booked for a flight in Aug. At 10:05am, how can I find out how much it would cost to change to an earlier fl

1

@JetBlue Great service from PBI to HPN! Thanks.

2

As soon as I can, sending my son home with you Saturday. @JetBlue

1

@united thank you for your reply. My frustration is that spending a upgrade just puts you on a wait list.

0

@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet

0

@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.

0

@VirginAmerica Flight Booking Problems flight to uphold my status match. Do taxes on ticket count as earned status points? #statusmatch #virginamerica

1

@united thank you! 😊

2

@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service

0

@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ

0

@USAirways What was the point of the merger? Why not just go out of business if your not turning a profit anymore?

0

@SouthwestAir good to know NOW! Three sets of travelers in just 20 mins standing here waiting for mins to pass by.

0

@JetBlue Unhappy with 4 hour delayed flight.. Missed dinner

0

@united fuck you for not caring 😢

0

@JetBlue - Definitely no note from whoever stole from me.

0

@JetBlue thank you 😊 standing in line now!

2

@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats.

0

@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?

0

@USAirways Thank you!

2

@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice

0

@USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ?

1

@AmericanAir I'm great thanks keep up the good work

2

@USAirways flight 1946 out of clt this morning. It's snowing here. Should i head out to the airport?

1

@united Okay, thank you for your help :)

2

@AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help!

0

@united I tried. We were hung up on, twice. After speaking with someone, then put on hold for 45 minutes. No resolution.

1

@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match.

0

@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .

0

@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund

0

@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers

0

@JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy

0

@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution

0

@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.

2

@united flight 4841...3 gate changes on top of this. Really hoping you can compensate with some points/mileage to my account!

0

@SouthwestAir oh, ok! all good! looking forward to escaping the cold for a bit! thanks!

0

@SouthwestAir oh, is it only in Atlanta?

1

@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....

0

@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?

0

@USAirways - I'm in the Cust Svc line. Your Charlotte, NC agents better be in their A game.

1

@AmericanAir is DFW accepting any arrivals or departures today?

1

@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay

0

@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air

1

@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!

2

@SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.

2

@jetblue who's running your tweeter using the word fleek?

1

@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach. I want resolution or a comp

0

@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks

2

@SouthwestAir Do you promise to not unfollow me? 😉

1

@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.

0

@AmericanAir you're not finding it bc @united rebooked us on your airline when they realized they couldn't get us home - and we're at ORD

0

@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.

0

@USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service.

0

@JetBlue Looking cool

2

@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. #flydelta

0

@SouthwestAir give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? 😆

1

@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.

2

@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.

0

@USAirways you are cutting into my pregame time. Go @KentuckyMBB !!!!

0

@united You can't control turbulence, but you can control customer experience, lot of scared people up here.

0

@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks.

0

@USAirways trying to check in online for a flight tomorrow. Tried computer, tablet, and phone. got error message on all devices?

0

@JetBlue According to your ground staff, it hasn't even been taken off the plane yet!

0

@SouthwestAir We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)

1

@VirginAmerica why can't you supp the biz traveler like @SouthwestAir and have customer service like @JetBlue #neverflyvirginforbusiness

0

@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service!

2

@JetBlue ok, tx. Will tell the guy sitting next to me at the gate

1

@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,

0

Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier

0

@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.

0

@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!

2

@AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology.

0

@JetBlue thanks for the response. We are hopeful.

2