mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you.	0
@JetBlue where is it coming from? I thought Tampa?	0
@united it's amazing really.	2
@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212	0
@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM	0
@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!	0
@AmericanAir … Been trying to book a whole new flight since 2 hours!! what is wrong with your website?	0
@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling.	0
@united also checked email you have on file for me and it is correct	1
@united you're the reason this whole travel experience has been a nightmare	0
@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn	0
@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said "unspecified error" and to call SWA	0
@SouthwestAir Do you anticipate any Cancelled Flightlations for flights out of Nashville tomorrow? Thank you!	1
@VirginAmerica moved my seat with no notice. "Better seat" is cabin select not behind the row I selected👎 #DISAPPOINTED	0
@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA	0
@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE	0
@USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website	0
@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue	0
@USAirways when I call it says y'all are too busy and to call back Late Flightr. this is terrible customer service. what will you do about it?	0
@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information.	0
@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem...	0
@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love	0
@VirginAmerica to jump into the #Dallas #Austin market http://t.co/SzR0pioA21	1
@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome.	0
@USAirways Got it, thanks!	2
@AmericanAir Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.	0
@united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M	0
@JetBlue I would fly somewhere hotter then here. Puerto Rico here I come. Lol	1
@SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care	0
@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list	2
@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous	0
@JetBlue yes! Always a treat to fly with you guys! 😊✈️	2
@AmericanAir THANK YOU!!! 👍👍👍👍👍	2
@SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls.......	0
@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful.	0
@AmericanAir why do #exp members have to wait "over 2 hours" to speak with an operator? Surely this is a mistake?	0
@USAirways is there a phone number or email address to customer service?	1
@united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed	0
@united your b737-800w literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k	0
@SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is 😢	1
@SouthwestAir can I get some luv with a fallow?	1
@SouthwestAir even with the 50$ voucher for picking up my bag	0
@USAirways you were always my go to. What happened? Airbus over Boeing, and now no customer service?	0
@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst	0
@USAirways Have you issued a Memphis travel advisory for tomorrow? Winter weather coming through now.	1
@united so is the ^JJ standing for Just Joking? I am not finding the humor.	0
@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!	0
@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me.	0
@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ...	0
@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago	0
@USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing.	0
@AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.	1
@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.	0
@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND	0
@AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day.	0
@united I just had an interview how long does it take before you hear back	1
@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!	0
@JetBlue glad u happy I have my bag but as a traveler I entrusted u w/ my property & u return it damaged & that's the best answer u have?	0
@united I'm not as sure as you are. http://t.co/HSMpbSF4UF	0
@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough	0
@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right.	0
@SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons	1
@USAirways did a pre schooler develop your app? The thing crashes every single time.	0
@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!	2
@USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?	1
@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed	0
@SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air.	1
@SouthwestAir I am but it says yall are sold out. Me & My coworkers would need to get out first available	1
@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.	0
@JetBlue works with Google #chrome but not Internet Explorer.	1
@SouthwestAir but when do I get my gin & tonic !?!?	0
@USAirways told me I deserved to be delayed because I booked the last flight and then I hear "the only inconvience is missing your flight"	0
@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.	0
@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!	2
@united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?	0
@SouthwestAir can i have my bags back ding!!	0
@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow	1
@united whom can I call to discuss - as I was told that united has no phone contact with passengers - this is absurd...	0
@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?	1
@united There are Exit-Row window shades in approx 11% of the windows of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX	0
@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up	0
@AmericanAir thanks for getting back to me. But I will find other airlines in the future.	0
@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year.	2
@AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir.	1
@united 2nd time in a row I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime	0
@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :)	2
@AmericanAir get me outta here	0
@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!	0
@JetBlue Follow me pls?	1
@SouthwestAir Thank you for the tip!	2
@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover.	0
@usairways Is it possible to Cancelled Flight my reservation online?	1
@AmericanAir ok, thanks you! Have a great night AA team!	2
@JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues	0
@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!	0
@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.	1
@SouthwestAir needs to offer a college student discount so i can fly home 😭😭	1
@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more	0
@JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether	0
@JetBlue shut up an turn on the tvs/music	0

@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you.

0

@JetBlue where is it coming from? I thought Tampa?

0

@united it's amazing really.

2

@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212

0

@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM

0

@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!

0

@AmericanAir … Been trying to book a whole new flight since 2 hours!! what is wrong with your website?

0

@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling.

0

@united also checked email you have on file for me and it is correct

1

@united you're the reason this whole travel experience has been a nightmare

0

@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn

0

@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said "unspecified error" and to call SWA

0

@SouthwestAir Do you anticipate any Cancelled Flightlations for flights out of Nashville tomorrow? Thank you!

1

@VirginAmerica moved my seat with no notice. "Better seat" is cabin select not behind the row I selected👎 #DISAPPOINTED

0

@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA

0

@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE

0

@USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website

0

@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue

0

@USAirways when I call it says y'all are too busy and to call back Late Flightr. this is terrible customer service. what will you do about it?

0

@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information.

0

@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem...

0

@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love

0

@VirginAmerica to jump into the #Dallas #Austin market http://t.co/SzR0pioA21

1

@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome.

0

@USAirways Got it, thanks!

2

@AmericanAir Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.

0

@united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M

0

@JetBlue I would fly somewhere hotter then here. Puerto Rico here I come. Lol

1

@SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care

0

@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list

2

@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous

0

@JetBlue yes! Always a treat to fly with you guys! 😊✈️

2

@AmericanAir THANK YOU!!! 👍👍👍👍👍

2

@SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls.......

0

@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful.

0

@AmericanAir why do #exp members have to wait "over 2 hours" to speak with an operator? Surely this is a mistake?

0

@USAirways is there a phone number or email address to customer service?

1

@united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed

0

@united your b737-800w literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k

0

@SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is 😢

1

@SouthwestAir can I get some luv with a fallow?

1

@SouthwestAir even with the 50$ voucher for picking up my bag

0

@USAirways you were always my go to. What happened? Airbus over Boeing, and now no customer service?

0

@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst

0

@USAirways Have you issued a Memphis travel advisory for tomorrow? Winter weather coming through now.

1

@united so is the ^JJ standing for Just Joking? I am not finding the humor.

0

@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!

0

@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me.

0

@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ...

0

@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago

0

@USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing.

0

@AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.

1

@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.

0

@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND

0

@AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day.

0

@united I just had an interview how long does it take before you hear back

1

@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!

0

@JetBlue glad u happy I have my bag but as a traveler I entrusted u w/ my property & u return it damaged & that's the best answer u have?

0

@united I'm not as sure as you are. http://t.co/HSMpbSF4UF

0

@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough

0

@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right.

0

@SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons

1

@USAirways did a pre schooler develop your app? The thing crashes every single time.

0

@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!

2

@USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?

1

@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed

0

@SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air.

1

@SouthwestAir I am but it says yall are sold out. Me & My coworkers would need to get out first available

1

@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.

0

@JetBlue works with Google #chrome but not Internet Explorer.

1

@SouthwestAir but when do I get my gin & tonic !?!?

0

@USAirways told me I deserved to be delayed because I booked the last flight and then I hear "the only inconvience is missing your flight"

0

@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.

0

@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!

2

@united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?

0

@SouthwestAir can i have my bags back ding!!

0

@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow

1

@united whom can I call to discuss - as I was told that united has no phone contact with passengers - this is absurd...

0

@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?

1

@united There are Exit-Row window shades in approx 11% of the windows of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX

0

@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up

0

@AmericanAir thanks for getting back to me. But I will find other airlines in the future.

0

@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year.

2

@AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir.

1

@united 2nd time in a row I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime

0

@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :)

2

@AmericanAir get me outta here

0

@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!

0

@JetBlue Follow me pls?

1

@SouthwestAir Thank you for the tip!

2

@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover.

0

@usairways Is it possible to Cancelled Flight my reservation online?

1

@AmericanAir ok, thanks you! Have a great night AA team!

2

@JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues

0

@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!

0

@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.

1

@SouthwestAir needs to offer a college student discount so i can fly home 😭😭

1

@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more

0

@JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether

0

@JetBlue shut up an turn on the tvs/music

0