mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

text stringlengths 12 186	label int64 0 2
@united Will do, cheers	1
@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?	0
@AmericanAir your 1800 kept hanging up on me and made me miss a second flight	0
@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons	0
@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6	0
@united ... I want my bag off flight 1142, what do I do now?	0
@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!	0
@USAirways my flight was #3729...but I left my phone on the plane or the shuttle :(	1
@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me	0
@virginamerica Well, I didn't…but NOW I DO! :-D	2
@SouthwestAir I USED to always fly Southwest.	2
@VirginAmerica when are you flying to hawaii	1
@AmericanAir um no just hanging out what’s new w you?	1
@SouthwestAir truly the best in #customerservice. If something goes wrong, no matter how big or small the issue was, they fix it. Thank you	2
@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung	2
@USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed.	0
@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.	0
@united thanks we'll be in touch!	2
@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight	2
@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8	2
@AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle.	1
@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.	1
@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.	0
@USAirways your customer service is atrocious.	0
@AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice?	0
@united it most certainly was not.	0
@SouthwestAir https://t.co/OQUKSo3s2O subscribe please https://t.co/OQUKSo3s2O	1
@SouthwestAir I got rebooked for tomorrow	1
@JetBlue thanks for update http://t.co/K7uBOTMr1r	2
@united that's great! pls let me know when u start!	2
@USAirways that's ok, just know that I'll most likely never book with you again	0
@united I think DM would be better	0
@united have better customer service at John Wayne airport.	0
@united I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand	0
@VirginAmerica Thanks!	2
@united PTY to PIT via IAH	1
@USAirways what is the holdup? Should I be looking for another flight?	0
@JetBlue why yes, yes it does!!!! Great trip down!! Thanks for the lift!!!!	2
@united Great, thank you!	2
@southwestair three flights with three check in agents, not enough. #missedflight back to Jet Blue	0
@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.	2
@USAirways I doubt that, its 11:21p & we r still being held captive on the ground at DCA! A little communication from up front would b nice.	0
@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.	0
@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today	0
@JetBlue The 13th Annual Martha's Vineyard African American Film Festival August 10-15, 2015 Our attendees deserve a great flight to MV??	2
@united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold	0
@USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing	0
@JetBlue will we be able to watch the Oscars on our flight tomorrow?	1
@JetBlue PR-friendly tweets don't help drive accountability. Hope Mr. Hayes takes note.	0
@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather	0
@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United	0
@SouthwestAir my flight is Cancelled Flightled due to weather. What next ?	0
@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. "Greetings from the pointy end of the airplane" haha thanks!	2
@VirginAmerica you suck!	0
@United Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28. Need to add child to reservation and get costs. Help! Thx	1
@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no...	0
@USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected	0
@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.	2
@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is it overbooked? Really don't want to be bumped!	1
@VirginAmerica what is your policy on flying after surgery?	1
@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...	0
@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.	0
@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A➡️8C 😕	0
@united yes to three different checkers along the walk to the plane. Overkill	0
.@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number.	0
@SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet	0
@USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that	0
@JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it	1
@VirginAmerica plus you've added commercials to the experience... tacky.	2
@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept	0
@VirginAmerica Another delayed flight? #likingyoulessandless	0
@USAirways tell them to get on that, please.	0
@SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S	2
@united I will give it a couple more weeks. Thank you.	1
@USAirways Umm, can you define 'extra time'?	0
@united surprise me. Otherwise, the flight is over and I don't have a good feeling about your airline.	0
@SouthwestAir is my favorite airline! I can't wait to book my flight to New Orleans for my trip in April!! :) :)	2
@USAirways you guys straight up suck ass	0
@SouthwestAir why can't i reschedule my flight online?	0
@AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please?	1
@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?	0
@USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again?	0
@AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life.	2
@united this is very disappointing. This is about customer service.	0
@SouthwestAir why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM	0
@SouthwestAir just did, thank you	1
@VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper.	0
@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days	0
.@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future	2
@SouthwestAir give this guy a raise....great start to flight from AZ to MKE..	2
@SouthwestAir I was trying to find airfare for my family. Your prices are ridiculous! Almost $1000 more than @USAirways. #notmadeofmoney	0
@united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The	0
@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona	0
@SouthwestAir can't DM you without you following me...	0
@USAirways I promise, if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice	0
@AmericanAir @Nashinmypants lmao this is so funny	1
@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You	0
@JetBlue yes! Announced we will take off. You're on it! Thank you!	2
😢😢 RT“@JetBlue: @Peaches275 Oh no! Unfortunately, the code must be entered at the time of purchase in order to qualify for the points.”	1
@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother	0

@united Will do, cheers

1

@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?

0

@AmericanAir your 1800 kept hanging up on me and made me miss a second flight

0

@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons

0

@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6

0

@united ... I want my bag off flight 1142, what do I do now?

0

@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!

0

@USAirways my flight was #3729...but I left my phone on the plane or the shuttle :(

1

@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me

0

@virginamerica Well, I didn't…but NOW I DO! :-D

2

@SouthwestAir I USED to always fly Southwest.

2

@VirginAmerica when are you flying to hawaii

1

@AmericanAir um no just hanging out what’s new w you?

1

@SouthwestAir truly the best in #customerservice. If something goes wrong, no matter how big or small the issue was, they fix it. Thank you

2

@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung

2

@USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed.

0

@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.

0

@united thanks we'll be in touch!

2

@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight

2

@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8

2

@AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle.

1

@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.

1

@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.

0

@USAirways your customer service is atrocious.

0

@AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice?

0

@united it most certainly was not.

0

@SouthwestAir https://t.co/OQUKSo3s2O subscribe please https://t.co/OQUKSo3s2O

1

@SouthwestAir I got rebooked for tomorrow

1

@JetBlue thanks for update http://t.co/K7uBOTMr1r

2

@united that's great! pls let me know when u start!

2

@USAirways that's ok, just know that I'll most likely never book with you again

0

@united I think DM would be better

0

@united have better customer service at John Wayne airport.

0

@united I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand

0

@VirginAmerica Thanks!

2

@united PTY to PIT via IAH

1

@USAirways what is the holdup? Should I be looking for another flight?

0

@JetBlue why yes, yes it does!!!! Great trip down!! Thanks for the lift!!!!

2

@united Great, thank you!

2

@southwestair three flights with three check in agents, not enough. #missedflight back to Jet Blue

0

@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.

2

@USAirways I doubt that, its 11:21p & we r still being held captive on the ground at DCA! A little communication from up front would b nice.

0

@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.

0

@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today

0

@JetBlue The 13th Annual Martha's Vineyard African American Film Festival August 10-15, 2015 Our attendees deserve a great flight to MV??

2

@united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold

0

@USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing

0

@JetBlue will we be able to watch the Oscars on our flight tomorrow?

1

@JetBlue PR-friendly tweets don't help drive accountability. Hope Mr. Hayes takes note.

0

@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather

0

@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United

0

@SouthwestAir my flight is Cancelled Flightled due to weather. What next ?

0

@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. "Greetings from the pointy end of the airplane" haha thanks!

2

@VirginAmerica you suck!

0

@United Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28. Need to add child to reservation and get costs. Help! Thx

1

@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no...

0

@USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected

0

@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.

2

@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is it overbooked? Really don't want to be bumped!

1

@VirginAmerica what is your policy on flying after surgery?

1

@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...

0

@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.

0

@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A➡️8C 😕

0

@united yes to three different checkers along the walk to the plane. Overkill

0

.@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number.

0

@SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet

0

@USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that

0

@JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it

1

@VirginAmerica plus you've added commercials to the experience... tacky.

2

@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept

0

@VirginAmerica Another delayed flight? #likingyoulessandless

0

@USAirways tell them to get on that, please.

0

@SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S

2

@united I will give it a couple more weeks. Thank you.

1

@USAirways Umm, can you define 'extra time'?

0

@united surprise me. Otherwise, the flight is over and I don't have a good feeling about your airline.

0

@SouthwestAir is my favorite airline! I can't wait to book my flight to New Orleans for my trip in April!! :) :)

2

@USAirways you guys straight up suck ass

0

@SouthwestAir why can't i reschedule my flight online?

0

@AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please?

1

@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?

0

@USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again?

0

@AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life.

2

@united this is very disappointing. This is about customer service.

0

@SouthwestAir why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM

0

@SouthwestAir just did, thank you

1

@VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper.

0

@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days

0

.@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future

2

@SouthwestAir give this guy a raise....great start to flight from AZ to MKE..

2

@SouthwestAir I was trying to find airfare for my family. Your prices are ridiculous! Almost $1000 more than @USAirways. #notmadeofmoney

0

@united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The

0

@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona

0

@SouthwestAir can't DM you without you following me...

0

@USAirways I promise, if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice

0

@AmericanAir @Nashinmypants lmao this is so funny

1

@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You

0

@JetBlue yes! Announced we will take off. You're on it! Thank you!

2

😢😢 RT“@JetBlue: @Peaches275 Oh no! Unfortunately, the code must be entered at the time of purchase in order to qualify for the points.”

1

@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother

0