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This was the first Gp I was registered to answer your question I always remember Dr PERSON since his departure it has maintained it s standard | neutral | 0.605037 | 25 | 4.0 | Follow-up and Continuity of Care | neutral | 0 | 0.605037 | null |
The GP surgery staff were generally very friendly and helpful although some of them seemed a bit disorganised which may be due to the high volume of patients they deal with. I had a relatively straightforward visit for my annual flu vaccination which was efficiently administered by a nurse who also provided me with additional information about other vaccinations that may be suitable for my age group. However, upon checking in for my appointment, there was some confusion over the correct procedure and it took a few extra minutes to sort this out. Overall a good experience but I would have appreciated more clarity on what to expect during my visit beforehand. | positive | 0.637577 | 112 | 4 | Vaccinations | admiration | 1 | 0.637577 | Vaccinations |
Always get app and friendly staff | positive | 0.865532 | 6 | 5.0 | Staff Professionalism | neutral | 0 | 0.865532 | null |
Quick and easy access to doctor Doctor addressed my concerns well | positive | 0.807002 | 11 | 5.0 | Accessibility and Convenience | approval | 0 | 0.807002 | null |
I had a good experience at this surgery, the waiting time was minimal and the receptionist was friendly. The nurse explained my treatment options clearly and the doctor was very informative about my condition. However, I did feel a bit anxious during the appointment as it seemed rushed.
The staff were unhelpful and unprofessional, making the visit frustrating. They failed to answer my questions correctly and didn't seem to care about my concerns. The whole process felt like an ordeal and left me feeling disappointed.
I was pleasantly surprised by how professional and caring the staff were during my recent appointment. The receptionist made check-in easy, and the nurse was incredibly kind and took the time to explain everything in detail. Unfortunately, I had a very long wait before seeing the doctor, which made it difficult for me to relax.
The surgery's treatment quality is subpar. The doctor made several incorrect diagnoses and failed to provide adequate treatment options. The receptionist seemed uninterested and the waiting room was poorly maintained. Overall, my experience at this surgery was extremely poor.
I have mixed feelings about my recent visit to this GP surgery. On the one hand, the staff were very friendly and the nurse explained everything in a clear manner. However, I did feel that the doctor rushed through our conversation and didn't seem to take my concerns seriously. Additionally, the waiting room was crowded and uncomfortable. | positive | 0.765652 | 236 | 4 | Reception Staff Interaction | disappointment | 1 | 0.765652 | Treatment Quality |
Make sure that the GPs are up to date on the issue of ME CFS Myalgic encephalomyelitis chronic fatigue syndrome | neutral | 0.871474 | 18 | 5.0 | Follow-up and Continuity of Care | neutral | 0 | 0.871474 | null |
Had doctors full attention to my needs Was helpful to my mental health as well as the physical difficulties I m having | positive | 0.669271 | 21 | 5.0 | Mental Health Support | caring | 0 | 0.669271 | null |
I like sytm online booking I hate Patches | positive | 0.402309 | 8 | 4.0 | Accessibility and Convenience | anger | 0 | 0.402309 | null |
My Doctor is understanding and actually cares and never fobs me off | positive | 0.842581 | 12 | 5.0 | Staff Empathy and Compassion | caring | 0 | 0.842581 | null |
Am very happy with the surgery | positive | 0.978954 | 6 | null | Treatment Quality | joy | 0 | 0.978954 | null |
The staff were very helpful and explained everything clearly.
I found the staff to be very empathetic and understanding towards my condition, which was greatly appreciated.
Their kindness and professionalism made a big difference in my experience, especially considering it wasn't an emergency visit. The receptionist was friendly and efficient, checking me in quickly without rushing me. The nurse also took the time to explain what would happen during the consultation and answered all my questions patiently.
I have to say I was really impressed by how caring the staff were towards an elderly relative who was nervous about their appointment, they explained everything slowly and clearly so that he could understand what was going on. The doctor was also very kind and took a genuine interest in his health and well-being. | positive | 0.941483 | 132 | 4 | Staff Professionalism | admiration | 1 | 0.941483 | Staff Empathy and Compassion |
Had a good session with Dr PERSON He has requested colonoscopy with Chelsea Westminster Hospital The hospital has now offered a virtual appointment Interesting how they will do this virtually The medical world is changing 😰 | positive | 0.793059 | 37 | 5.0 | Patient Respect | approval | 0 | 0.793059 | null |
Polite girl on phone when booking Gp very friendly and professional | positive | 0.946924 | 11 | 5.0 | Staff Professionalism | neutral | 0 | 0.946924 | null |
Doctor I had seen was very good | positive | 0.962317 | 7 | 5.0 | Treatment Quality | admiration | 0 | 0.962317 | null |
I only spoken to the receptionist today but everyone is always friendly and helpful | positive | 0.937624 | 14 | 5.0 | Reception Staff Interaction | admiration | 0 | 0.937624 | null |
I was taken care of Dr Was determined to get me the right treatment and took time and effort | positive | 0.674975 | 19 | 5.0 | Patient Respect | caring | 0 | 0.674975 | null |
We are very fortunate in having such an efficient local surgery | positive | 0.97378 | 11 | 5.0 | Treatment Quality | admiration | 0 | 0.97378 | null |
The reception staff were friendly and helpful, making my visit very pleasant. They checked me in quickly and efficiently, and the nurse was lovely. She explained everything in detail and answered all my questions. I felt comfortable and at ease throughout the entire experience. The doctor came out to speak with me before seeing patients, which was a nice touch. Overall, I would highly recommend this GP surgery to anyone looking for good care.
I had a terrible experience at this surgery. The receptionist seemed put off when I arrived, and it took an inordinate amount of time to check in. When the nurse came out, she barely spoke with me before rushing back to her station. I was seen by the doctor, but the conversation was stilted and uninformative. The staff seemed disorganized and overworked, which made for a very unpleasant visit.
The reception staff at this GP surgery were absolutely fantastic! They were so warm and welcoming, it immediately put me at ease. The nurse who attended to me was also incredibly kind and explained everything in a way that I could understand. The doctor was very knowledgeable and took the time to answer all my questions. I felt seen and heard throughout the entire experience.
I recently visited this GP surgery for the first time, and unfortunately, it didn't live up to my expectations. The reception staff seemed overwhelmed and rushed, which made me feel like I was just another face in a long line. When I finally saw the nurse, she barely had time to chat with me before moving on to her next patient. The doctor came out briefly, but our conversation felt rushed and superficial.
The GP surgery I visited recently had some issues with their reception staff. They seemed disorganized and had trouble getting my paperwork sorted out promptly. However, when it finally came time for the nurse to see me, she was excellent - very attentive and knowledgeable about everything. The doctor also spoke clearly and explained what was going on in a way that I could understand.
I have been going to this GP surgery for years, but unfortunately, my recent visit was a disappointment. The reception staff seemed completely uninterested in helping me, which made it difficult to check in quickly. When the nurse attended to me, she barely spoke with me at all before moving on to her next patient. The doctor came out briefly, but our conversation felt stilted and impersonal.
The GP surgery I visited recently was a refreshing change from my usual experience. The reception staff were very friendly and helpful, which set the tone for the rest of the visit. When the nurse saw me, she explained everything in detail and took the time to answer all my questions. The doctor came out briefly to speak with me before seeing patients, which showed that they valued their patients.
I recently had a mixed experience at this GP surgery. While the reception staff were friendly and helpful, I felt like I was just another number on a list rather than an individual patient. When I saw the nurse, she seemed rushed and didn't have much time to chat with me before rushing off to her next task. The doctor came out briefly, but our conversation felt brief and lacking in substance.
The GP surgery I visited recently had some major issues with their reception staff. They were completely unhelpful and uninterested in assisting me when I arrived. When the nurse attended to me, she barely spoke with me at all before moving on to her next patient. The doctor came out briefly to see patients but didn't have much time for our conversation.
I recently visited this GP surgery for the first time, and it was a pleasant surprise. The reception staff were very warm and welcoming, which put me at ease from the start. When I saw the nurse, she explained everything in detail and took the time to answer all my questions. The doctor came out briefly to speak with me before seeing patients, which showed that they valued their patients.
The GP surgery I visited recently had some problems with their reception staff. They seemed disorganized and didn't have any idea how long it would take for things to be sorted out. However, when the nurse attended to me, she was excellent - very attentive and knowledgeable about everything. The doctor also spoke clearly and explained what was going on in a way that I could understand.
I have been going to this GP surgery for years, but recently my experience was disappointing. The reception staff seemed completely uninterested in helping me, which made it difficult to check in quickly. When the nurse attended to me, she barely spoke with me at all before moving on to her next patient. Overall, I felt like I wasn't being treated as an individual.
I recently visited this GP surgery and had a very positive experience overall. The reception staff were friendly and welcoming, which made me feel comfortable from the start. When I saw the nurse, she explained everything in detail and took the time to answer all my questions. The doctor came out briefly to speak with me before seeing patients, which showed that they valued their patients.
The GP surgery I visited recently had some issues with their reception staff. They seemed overwhelmed and rushed, which made for a frustrating visit. However, when I finally saw the nurse, she was excellent - very attentive and knowledgeable about everything. The doctor also spoke clearly and explained what was going on in a way that I could understand.
I have been going to this GP surgery for years, but recently my experience was subpar. The reception staff seemed disorganized and didn't have any idea how long things would take to get sorted out. When the nurse attended to me, she barely spoke with me at all before moving on to her next patient. Overall, I felt like I wasn't being treated as an individual.
The GP surgery I visited recently was a pleasant surprise. The reception staff were very friendly and welcoming, which put me at ease from the start. When I saw the nurse, she explained everything in detail and took the time to answer all my questions. The doctor came out briefly to speak with me before seeing patients, which showed that they valued their patients.
I recently visited this GP surgery for the first time, and it was a pleasant experience overall. The reception staff were friendly and welcoming, which made me feel comfortable from the start. When I saw the nurse, she explained everything in detail and took the time to answer all my questions. The doctor came out briefly to speak with me before seeing patients.
I have been going to this GP surgery for years, but recently my experience was disappointing. The reception staff seemed completely uninterested in helping me, which made it difficult to check in quickly. When I finally saw the nurse, she barely spoke with me at all before moving on to her next patient. Overall, I felt like I wasn't being treated as an individual.
The GP surgery I visited recently had some issues with their reception staff. They seemed overwhelmed and rushed, which made for a frustrating visit. However, when I finally saw the nurse, she was excellent - very attentive and knowledgeable about everything. The doctor also spoke clearly and explained what was going on in a way that I could understand.
I recently visited this GP surgery and had a mixed experience. While the reception staff were friendly and welcoming, I felt like I was just another number on a list rather than an individual patient. When I saw the nurse, she seemed rushed and didn't have much time to chat with me before rushing off to her next task. The doctor came out briefly to see patients but didn't have much time for our conversation.
The GP surgery I visited recently had some major issues with their reception staff. They were completely unhelpful and uninterested in assisting me when I arrived. When the nurse attended to me, she barely spoke with me at all before moving on to her next patient. The doctor came out briefly to see patients but didn't have much time for our conversation.
I recently visited this GP surgery for the first time, and it was a pleasant surprise overall. The reception staff were very friendly and welcoming, which put me at ease from the start. When I saw the nurse, she explained everything in detail and took the time to answer all my questions. | positive | 0.94301 | 1,448 | 3 | Communication Effectiveness | disappointment | 1 | 0.94301 | Reception Staff Interaction |
The staff were friendly but a bit slow with appointments, making my visit feel rushed. The receptionist was apologetic about the delay and explained it clearly. Overall, I was satisfied with my care.
I had a great experience at this GP surgery, the staff were extremely knowledgeable and put me at ease. The nurse took the time to explain everything in detail and answered all my questions. They also made sure I got the right medication for my condition. The receptionist was efficient and friendly too. I felt very comfortable during my visit and would definitely recommend this surgery.
The GP I saw was very kind and explained everything in a way that made sense to me. However, they seemed put off when I asked follow-up questions. Despite this, the rest of the staff were great and made me feel welcome. The waiting room was clean and comfortable too. Overall, it was an okay experience, but could have been better.
I had a terrible experience at this surgery. The receptionist was completely unhelpful and kept putting me on hold for ages. When I finally spoke to someone, they seemed very annoyed with me. To make matters worse, the nurse came in and started taking my temperature without even checking if it was okay first. The GP was also nowhere to be found during my entire visit.
The receptionist at this surgery were super helpful and made check-in a breeze. They also offered me a cup of tea while I waited which was lovely. However, when the nurse came in, she seemed very rushed and didn't take the time to explain everything properly. The GP I saw afterwards was friendly but didn't seem to know much about my condition.
I have mixed feelings about this surgery. On the one hand, the staff were extremely professional and courteous. The receptionist made sure I had all the necessary paperwork done before seeing the GP. However, when I asked for a referral to another specialist, they seemed put off and told me it would take weeks to get it sorted. Overall, I'm not sure if this was the right surgery for me.
The staff at this surgery were very friendly but didn't seem to know much about my condition. The receptionist kept putting me on hold while they tried to find someone who could help me. When finally I spoke to someone, they seemed overwhelmed and didn't take the time to explain everything properly. It was a frustrating experience.
I was really impressed with how professional and caring the staff were at this surgery. They explained everything in detail and made sure I understood my treatment plan. The receptionist was also very efficient and organized. Overall, it was an excellent experience that left me feeling confident and in control of my health.
The GP I saw seemed completely uninterested in my concerns. The nurse barely acknowledged me, and the receptionist didn't seem to know much about my condition either. To make matters worse, they kept putting me on hold while they tried to find someone who could help me. It was a really frustrating experience that left me feeling unheard.
I had an average experience at this surgery. The staff were friendly but not overly enthusiastic, which made the visit feel a bit sterile. The receptionist explained everything clearly, but the GP seemed more interested in their phone than in talking to me. Overall, it was an okay experience, but could have been better.
The GP I saw was very understanding and took the time to explain my treatment plan in detail. However, they seemed a bit dismissive when I asked follow-up questions. Despite this, the rest of the staff were great and made me feel welcome. The waiting room was clean and comfortable too. Overall, it was an okay experience, but could have been better.
The GP surgery itself is very modern and well-equipped, which makes a big difference to the overall quality of care. However, the staff seemed completely uninterested in my concerns. The receptionist barely acknowledged me, and the nurse seemed overwhelmed. To make matters worse, they kept putting me on hold while they tried to find someone who could help me. It was a really frustrating experience.
I was pleasantly surprised by how professional and caring the staff were at this surgery. They explained everything in detail and made sure I understood my treatment plan. The receptionist was also very efficient and organized. Overall, it was an excellent experience that left me feeling confident and in control of my health.
The GP I saw seemed completely uninterested in my concerns. They barely looked up from their phone while we talked, and the nurse seemed overwhelmed. To make matters worse, they kept putting me on hold while they tried to find someone who could help me. It was a really frustrating experience that left me feeling unheard.
I had an excellent experience at this GP surgery, the staff were extremely knowledgeable and put me at ease. The receptionist made check-in easy, and the nurse was incredibly kind. They also made sure I got the right medication for my condition. Overall, it was a very positive experience that left me feeling confident and in control of my health.
The GP surgery itself is very well-equipped and modern, which makes a big difference to the overall quality of care. However, the staff seemed completely uninterested in my concerns. The receptionist barely acknowledged me, and the nurse seemed overwhelmed. To make matters worse, they kept putting me on hold while they tried to find someone who could help me. It was a really frustrating experience.
The GP I saw was very kind and explained everything in detail. However, they seemed put off when I asked follow-up questions. Despite this, the rest of the staff were great and made me feel welcome. The waiting room was clean and comfortable too. Overall, it was an okay experience, but could have been better.
The GP surgery had a very friendly atmosphere, which is more than can be said for some other surgeries I've been to. However, when I asked for a referral to another specialist, they seemed put off and told me it would take weeks to get it sorted. Overall, I'm not sure if this was the right surgery for me.
The staff at this surgery were very friendly but didn't seem to know much about my condition. The receptionist kept putting me on hold while they tried to find someone who could help me. When finally I spoke to someone, they seemed overwhelmed and didn't take the time to explain everything properly. It was a frustrating experience.
I had an excellent experience at this GP surgery, the staff were extremely knowledgeable and put me at ease. The receptionist made check-in easy, and the nurse was incredibly kind. They also made sure I got the right medication for my condition. Overall, it was a very positive experience that left me feeling confident and in control of my health.
The GP surgery had a great team of staff, who all worked together seamlessly to make my visit smooth and efficient. The receptionist explained everything clearly, and the nurse took the time to answer all my questions. They also made sure I got the right medication for my condition. Overall, it was an excellent experience that left me feeling confident and in control of my health.
The GP surgery seemed very modern and well-equipped, which makes a big difference to the overall quality of care. However, the staff seemed completely uninterested in my concerns. The receptionist barely acknowledged me, and the nurse seemed overwhelmed. To make matters worse, they kept putting me on hold while they tried to find someone who could help me. It was a really frustrating experience.
I had an average experience at this surgery, the staff were friendly but not overly enthusiastic, which made the visit feel a bit sterile. The receptionist explained everything clearly, but the GP seemed more interested in their phone than in talking to me. Overall, it was an okay experience, but could have been better.
The GP I saw was very understanding and took the time to explain my treatment plan in detail. However, they seemed a bit dismissive when I asked follow-up questions. Despite this, the rest of the staff were great and made me feel welcome. The waiting room was clean and comfortable too. Overall, it was an okay experience, but could have been better.
The GP surgery had a very friendly atmosphere, which is more than can be said for some other surgeries I've been to. However, when I asked for a referral to another specialist, they seemed put off and told me it would take weeks to get it sorted. Overall, I'm not sure if this was the right surgery for me.
The GP surgery had a great team of staff, who all worked together seamlessly to make my visit smooth and efficient. The receptionist explained everything clearly, and the nurse took the time to answer all my questions. They also made sure I got the right medication for my condition. Overall, it was an excellent experience that left me feeling confident and in control of my health.
I had an average experience at this surgery, the staff were friendly but not overly enthusiastic, which made the visit feel a bit sterile. The receptionist explained everything clearly, but the GP seemed more interested in their phone than in talking to me. Overall, it was an okay experience, but could have been better.
The GP I saw was very kind and explained everything in detail. However, they seemed put off when I asked follow-up questions. Despite this, the rest of the surgery was great and made me feel welcome. The waiting room was clean and comfortable too. Overall, it was an okay experience, but could have been better.
I had a really positive experience at this GP surgery, the staff were extremely knowledgeable and put me at ease. The receptionist explained everything clearly, and the nurse took the time to answer all my questions. They also made sure I got the right medication for my condition. Overall, it was an excellent experience that left me feeling confident and in control of my health.
The GP surgery had a very friendly atmosphere, which is more than can be said for some other surgeries I've been to. However, when I asked for a referral to another specialist, they seemed put off and told me it would take weeks to get it sorted. Overall, I'm not sure if this was the right surgery for me.
I had an excellent experience at this GP surgery, the staff were extremely knowledgeable and put me at ease. The receptionist made check-in easy, and the nurse was incredibly kind. They also made sure I got the right medication for my condition. Overall, it was a very positive experience that left me feeling confident and in control of my health.
The GP surgery had a great team of staff, who all worked together seamlessly to make my visit smooth and efficient. The receptionist explained everything clearly, and the nurse took the time to answer all my questions. They also made sure I got the right medication for my condition. Overall, it was an excellent experience that left me feeling confident and in control of my health.
The GP surgery had a great team of staff, who all worked together seamlessly to make my visit smooth and efficient. The receptionist explained everything clearly, and the nurse took the time to answer all my questions. They also made sure I got the right medication for my condition. Overall, it was an excellent experience that left me feeling confident and in control of my health.
I had a really positive experience at this GP surgery, the staff were extremely knowledgeable and put me at ease. The receptionist explained everything clearly, and the nurse took the time to answer all my questions. They also made sure I got the right medication for my condition. Overall, it was an excellent experience that left me feeling confident and in control of my health.
I had a really positive experience at this GP surgery, the staff were extremely knowledgeable and put me at ease. The receptionist explained everything clearly, and the nurse took the time to answer all my questions. They also made sure I got the right medication for my condition. Overall, it was an excellent experience that left me feeling confident and in control of my health.
The GP surgery had a great team of staff, who all worked together seamlessly to make my visit smooth and efficient. The receptionist explained everything clearly, and the nurse took the time to answer all my questions. They also made sure I got the right medication for my condition. Overall, it was an excellent experience that left me feeling confident and in control of my health.
I had a really positive experience at this GP surgery, the staff were extremely knowledgeable and put me at ease. The receptionist explained everything clearly, and the nurse took the time to answer all my questions. They also made sure I got the right medication for my condition. Overall, it was an excellent experience that left me feeling confident and in control of my health.
The GP surgery had a great team of staff, who all worked together seamlessly to make my visit smooth and efficient. The receptionist explained everything clearly, and the nurse took the time to answer all my questions. They also made sure I got the right medication for my condition. Overall, it was an excellent experience that left me feeling confident and in control of my health.
The GP surgery had a great team of staff, who all worked together seamlessly to make my visit smooth and efficient. The receptionist explained everything clearly, and the nurse took the time to answer all my questions. They also made sure I got the right medication for my condition. Overall, it was an excellent experience that left me feeling confident and in control of my health.
The GP surgery had a great team of staff, who all worked together seamlessly to make my visit smooth and efficient. The receptionist explained everything clearly, and the nurse took the time to answer all my questions. They also made sure I got the right medication for my condition. Overall, it was an excellent experience that left me feeling confident and in control of my health.
The GP surgery had a great team of staff, who all worked together seamlessly to make my visit smooth and efficient. The receptionist explained everything clearly, and the nurse took the time to answer all my questions. They also made sure I got the right medication for my condition. Overall, it was an excellent experience that left me feeling confident and in control of my health.
The GP surgery had a great team of staff, who all worked together seamlessly to make my visit smooth and efficient. The receptionist explained everything clearly, and the nurse took the time to answer all my questions. They also made sure I got the right medication for my condition. Overall, it was an excellent experience that left me feeling confident and in control of my health.
The GP surgery had a great team of staff, who all worked together seamlessly to make my visit smooth | positive | 0.74072 | 2,578 | 4 | Staff Professionalism | admiration | 1 | 0.74072 | Staff Professionalism |
The reception staff were friendly and efficient, making my visit quick and pain-free.
I had a negative experience with the GP surgery's reception staff. They seemed to be dealing with multiple patients at once and barely acknowledged me when I arrived. The nurse was helpful, but the overall atmosphere felt rushed and unorganized.
I recently visited this GP surgery for the first time and was impressed by the professionalism of the receptionist. She checked in my details efficiently and answered all my questions thoroughly. However, I did find the waiting area to be quite small and uncomfortable.
The staff at this GP surgery were incredibly helpful and welcoming. The receptionist greeted me with a smile, made me feel at ease, and checked in my appointment promptly. The nurse was also very kind and explained everything in detail.
I had a terrible experience with the GP surgery's reception staff. They seemed completely disinterested in helping me, and I ended up waiting for over an hour without being seen by anyone. The lack of communication was appalling.
The GP surgery's reception staff were quite friendly but lacked attention to detail. I waited for what felt like an eternity before being called in to see the doctor, and when I finally saw them, they seemed rushed and unprepared.
I recently had a great experience with this GP surgery's reception staff. They were very welcoming and made me feel at ease from the moment I arrived. The nurse was also very kind and explained everything in detail. | positive | 0.462953 | 253 | 4 | Staff Professionalism | disappointment | 1 | 0.462953 | Reception Staff Interaction |
Always as expected I m satisfied with my GP practice | positive | 0.923861 | 9 | 5.0 | Staff Professionalism | approval | 0 | 0.923861 | null |
The staff are warm and very patient | positive | 0.9528 | 7 | 5.0 | Patient Respect | neutral | 0 | 0.9528 | null |
The staff were polite and efficient making my visit smooth.
I had a mixed experience with the GP practice today. The receptionist was friendly but the nurse seemed to be in a rush which made me feel uncomfortable. I didn't get to ask as many questions as I would have liked. On the other hand, the doctor took time to explain everything and answered all my concerns thoroughly.
I had to wait for over 30 minutes before being seen, which was frustrating. The waiting room was not well-maintained and there were no refreshments available. However, when I finally saw the doctor, she was kind and explained my treatment options clearly. | neutral | 0.366762 | 110 | 4 | Reception Staff Interaction | annoyance | 1 | 0.366762 | Staff Professionalism |
I recently visited this GP surgery for a routine check-up and was pleasantly surprised by the efficiency of their appointment system. The staff made sure to accommodate my request, even though I had to wait for 20 minutes beyond the scheduled time.
The receptionist was friendly and explained everything clearly, making me feel at ease. However, I did find the overall waiting period to be quite long, around an hour from start to finish. Despite this, the doctor's consultation was thorough and well-informed, addressing all my concerns. The nurse was also extremely helpful in explaining my test results and providing guidance on next steps.
I've been going to this surgery for a few years now, and I must say that their appointment availability has improved significantly over time. They seem to have streamlined their scheduling process, allowing patients to get seen more promptly. However, there were moments when the receptionist seemed overwhelmed with multiple phone calls and requests, which slowed down the pace of check-in.
The GP's bedside manner is impeccable, and I've always felt comfortable discussing sensitive topics with them. Nevertheless, I did encounter some difficulty getting in touch with the practice on several occasions. The waiting time was manageable, but it would be even better if they offered online booking options or had a more flexible scheduling system to accommodate patients' needs.
I recently had an appointment at this GP surgery and was impressed by their efforts to accommodate my specific needs. They managed to fit me in within a short timeframe despite the busy schedule of the day. The staff were friendly, professional, and put me at ease throughout the consultation. However, I did find it quite frustrating that they didn't have any availability on weekends or evenings, which would make it more convenient for people with non-traditional work schedules.
I had a positive experience at this GP surgery, mainly due to their impressive appointment availability system. The staff were courteous and made sure to schedule me quickly when I needed an urgent appointment. However, the waiting room was quite cramped, making it uncomfortable to wait for my turn. I did appreciate that they offered refreshments and Wi-Fi, which helped pass the time.
The GP surgery has a decent appointment system in place, but there's still room for improvement. On one visit, I found myself stuck in an overly long waiting period due to a clerical error with the scheduling software. Despite this, the doctor and nurse provided excellent care, addressing all my concerns and answering my questions thoroughly.
I recently visited this GP surgery and was delighted by their appointment availability options. They allowed me to book a weekend slot, which suited my schedule perfectly. The staff were also extremely courteous throughout the consultation, making me feel welcome and cared for. | positive | 0.911582 | 465 | 4 | Appointment Availability | admiration | 1 | 0.911582 | Appointment Availability |
The GP surgery staff were very helpful and efficient. They saw me on time despite having a busy schedule. The nurse explained my medication options clearly. Overall, I was satisfied with the service.
I've been waiting for over an hour to be seen by a doctor, which is ridiculous considering they have a 10-minute wait time online. The receptionist seemed put off when I asked about my appointment being delayed. Not impressed.
The GP surgery staff were friendly and welcoming. However, I was left feeling frustrated as the consultation took longer than expected due to the GP's constant phone calls. Despite this, the nurse did offer me some useful advice on managing my symptoms. | positive | 0.835392 | 114 | 4 | Reception Staff Interaction | annoyance | 1 | 0.835392 | Waiting Time |
The GP practice provided decent care for my minor injury but the waiting room was freezing cold which wasn't ideal.
I've been going to this surgery for years and have always found the staff to be friendly and knowledgeable, especially Dr Smith who takes a genuine interest in his patients' well-being. The only reason I wouldn't give it five stars is that they're always running behind schedule.
I had an excellent experience at this GP practice, from the moment I walked in until I left, everyone was very kind and welcoming. The nurse took a lot of time to explain my treatment plan to me and made sure I understood everything before moving on to the next step. However, when it came to getting the prescription I needed, they were unable to provide it as they said they hadn't received it from the pharmacy yet.
The GP practice provided great care for me after a nasty accident but the waiting time was incredibly long and the facility could do with an update.
I recently had a wonderful experience at this surgery when I went in for a check-up, the nurse was extremely helpful and explained everything to me in detail, which put my mind at ease. However, I do have some concerns about the medication I received as I didn't feel it addressed all of my symptoms fully. | negative | 0.426678 | 228 | 4 | Follow-up and Continuity of Care | admiration | 1 | -0.426678 | Treatment Quality |
Everyone is friendly and I get a quick response to my queries | positive | 0.887986 | 12 | 5.0 | Staff Empathy and Compassion | approval | 0 | 0.887986 | null |
I was called in at short notice and then made to wait for almost 1 hour for my appointment | negative | 0.820074 | 19 | 2.0 | Waiting Time | neutral | 0 | -0.820074 | null |
Reception staff were friendly but forgot my appointment. The doctor's bedside manner was excellent, but the diagnosis was disappointing. Overall, a good experience, but room for improvement on follow-up appointments. I received a phone call to confirm the next steps, which showed they were trying. Unfortunately, it was too long after the initial appointment. | neutral | 0.374753 | 54 | 4 | Reception Staff Interaction | disappointment | 1 | 0.374753 | Follow-up and Continuity of Care |
The GP practice provided my family with excellent patient education on our medications and test results. The receptionist was very informative about the waiting times and appointments, which helped us plan our day around the doctor's visit.
I recently visited this surgery for a check-up and had a mixed experience with their patient education. The nurse provided clear explanations of my blood pressure levels, but the GP seemed rushed through the consultation, barely explaining what they were doing or why.
The staff at this GP practice are very good at providing patient education on healthy lifestyle choices. They took the time to explain the benefits of regular exercise and a balanced diet, which was really helpful in motivating me to make some changes.
I was disappointed with the lack of information provided about my test results when I visited the surgery for a routine check-up. The receptionist barely explained what they meant or what next steps would be taken, leaving me feeling uncertain and concerned.
The GP practice we attend has an excellent system for providing patient education on our medical conditions. From explaining the symptoms and treatment options to discussing lifestyle changes that can help manage my condition, the staff have always been supportive and knowledgeable.
Unfortunately, our experience with this surgery was a letdown when it came to patient education. The nurse seemed overwhelmed and didn't take the time to fully explain my diagnosis or treatment plan, leaving me feeling confused and frustrated.
The GP practice we visit always strives to provide excellent patient education on our health and wellbeing. From explaining medication side effects to discussing the importance of regular screenings, the staff are knowledgeable and caring, making us feel at ease.
I recently had a negative experience with this surgery's patient education when I visited for a check-up. The receptionist seemed uninterested in answering my questions about my test results, and the GP barely explained what they were doing during the consultation, which left me feeling frustrated and worried. | positive | 0.814939 | 333 | 3 | Patient Education and Information | disappointment | 1 | 0.814939 | Patient Education and Information |
The doctor was very friendly and helpful | positive | 0.958588 | 7 | 5.0 | Patient Respect | admiration | 0 | 0.958588 | null |
All the staff arekind professional and efficient | positive | 0.89796 | 7 | 5.0 | Staff Professionalism | admiration | 0 | 0.89796 | null |
I have never seen the same GP there and they don t even communicate to each other so I need to make sure they understand my issue each time It s annoying | negative | 0.870247 | 30 | 2.0 | Follow-up and Continuity of Care | annoyance | 0 | -0.870247 | null |
The staff were friendly but very short with us during my appointment on Friday afternoon. They barely gave us any information about what was going to happen next and we had to ask for everything. We were also made to wait for quite a while before being seen by the doctor. Overall, it felt like they were rushing through our appointment without much care for our well-being. | negative | 0.816267 | 67 | 2 | Waiting Time | neutral | 1 | -0.816267 | Appointment Availability |
Prompt care even when it is not possible to see or hear from my GP | neutral | 0.56606 | 15 | 5.0 | Follow-up and Continuity of Care | caring | 0 | 0.56606 | null |
Staff were extremely empathetic during my visit, they listened attentively to my concerns and offered helpful advice.
The receptionist was friendly and welcoming but the nurse seemed overworked and rushed through our appointment.
I found the staff's empathy and understanding to be a breath of fresh air, especially after dealing with the long wait time. The nurse took the time to explain everything in detail and the doctor was very attentive to my questions.
The staff at this surgery are truly exceptional, they make you feel heard and understood from the moment you walk in. The receptionist greets you warmly and the nurses are always willing to lend a helping hand. However, I did experience some delays during my appointment which can be frustrating at times.
I was extremely impressed with the staff's level of empathy and compassion shown towards me during my recent visit. From the initial check-in to the doctor's consultation, everyone made sure I felt comfortable and informed throughout the process. The receptionist even offered a warm smile and a refreshing cup of tea, which is often overlooked in medical settings.
Unfortunately, my experience with this surgery fell short of expectations due to some unhelpful staff members. They seemed uninterested in my concerns and struggled to provide adequate assistance during the appointment. | positive | 0.861867 | 215 | 3 | Reception Staff Interaction | admiration | 1 | 0.861867 | Staff Empathy and Compassion |
The doctors are nice and provide very good care | positive | 0.963369 | 9 | 5.0 | Treatment Quality | admiration | 0 | 0.963369 | null |
The reception staff were friendly and welcoming, making my appointment easy to manage. However, they seemed a bit disorganized, which was slightly frustrating.
I had mixed feelings about my experience at the GP surgery. The receptionist was cheerful but seemed to be handling multiple tasks simultaneously, which made me worry that I wouldn't get the attention I needed. On the other hand, the nurse who came in to see me was warm and empathetic, taking the time to explain everything clearly. Overall, it felt like a bit of a mixed bag.
I had an unremarkable experience at my local GP surgery, but that's not necessarily a bad thing. The reception staff were professional and efficient, checking me in quickly without any issues. However, I didn't feel like they offered much in the way of support or guidance beyond getting me booked in for my appointment. It was all very straightforward and impersonal.
I recently visited this GP surgery with a few health concerns, but unfortunately, I felt quite let down by the experience. The receptionist seemed distracted and disorganized, which made it difficult to get any information about my appointment. The nurse who came in to see me did try to be helpful, but she didn't seem to know much about what was going on behind the scenes. Overall, I would not recommend this surgery unless you have a simple issue that doesn't require much attention.
I've been using this GP surgery for years and generally, I'm happy with their service. However, my latest visit left me feeling slightly disappointed. The reception staff were friendly as always, but they seemed to be struggling to cope with the volume of patients on the day I visited. Despite this, the nurse who saw me was kind and professional, which made a big difference.
I recently had an appointment at this GP surgery that was both frustrating and disheartening. The receptionist barely acknowledged me when I arrived, which left me feeling ignored and unvalued. On top of this, the nurse seemed rushed and dismissive during our conversation, which didn't help to alleviate my concerns. It was a disappointing experience overall.
I've been going to this GP surgery for years and have always found them to be friendly and efficient. The reception staff are always cheerful and welcoming, making it easy to book an appointment or get any necessary treatment. I recently had a particularly positive visit where the nurse explained everything in detail and the doctor took time to answer my questions.
I'm usually happy with the service at this GP surgery, but my latest visit was a bit of a letdown. The reception staff seemed overwhelmed and understaffed, which made it difficult to get any information about my appointment. However, the nurse who saw me was kind and professional, which helped to make the experience slightly more tolerable.
I recently had an appointment at this GP surgery that was somewhat disappointing. The receptionist was pleasant enough, but they seemed to be struggling to manage the waiting area on the day I visited. Despite this, the doctor came in to see me promptly and answered all my questions thoroughly. Overall, it felt like a bit of a mixed bag.
The staff at this GP surgery were friendly and welcoming when I first arrived, but things started to go downhill from there. The receptionist seemed uninterested in my concerns, and the nurse who came in to see me barely explained anything about what was going on with my treatment. To be honest, I felt a bit like I was just an afterthought at the end of the appointment.
I recently had an appointment at this GP surgery that was very much a letdown. The reception staff seemed completely disorganized and unfriendly, which made it difficult to get any information about my appointment. On top of this, the doctor barely spoke to me during our conversation, which didn't help to alleviate my concerns. It was a disappointing experience overall.
I've been going to this GP surgery for years and generally enjoy their service. The reception staff are always friendly and welcoming, making it easy to book an appointment or get any necessary treatment. However, I did have one particular visit that left me feeling frustrated. The nurse seemed uninterested in my concerns and didn't explain anything clearly, which made it difficult to understand what was going on with my treatment.
The GP surgery I recently visited had some issues with their reception staff. They were friendly enough when I arrived, but they seemed overwhelmed by the volume of patients on the day I visited. Despite this, the nurse who saw me was kind and professional, which helped to make the experience slightly more tolerable. | neutral | 0.491284 | 789 | 3 | Staff Empathy and Compassion | disappointment | 1 | 0.491284 | Reception Staff Interaction |
Good doctors ace team front of house | positive | 0.942461 | 7 | 5.0 | Staff Professionalism | admiration | 0 | 0.942461 | null |
because all GPs communicate culturally and kindly and professionally | neutral | 0.533513 | 9 | 5.0 | Staff Professionalism | neutral | 0 | 0.533513 | null |
The staff were friendly but slow to attend to my needs. They asked for all my paperwork upfront which was a bit inconvenient. The nurse did a great job explaining everything and the doctor seemed genuinely interested in my health. However, I couldn't shake off the feeling that I was just another number rather than an actual patient. Overall, it was a decent experience but not exceptional.
I recently had to visit this surgery for a minor issue, and unfortunately, my experience was quite underwhelming. The waiting room was cramped, with only a few chairs scattered about, which didn't exactly inspire confidence. When the nurse finally saw me, she seemed distracted and rushed through her checks. I ended up spending way longer than expected waiting for someone to attend to me. To make matters worse, they overcharged my insurance by a significant amount. Not impressed.
The surgery's accessibility features are somewhat lacking, in my opinion. The entrance is quite narrow, making it difficult for wheelchairs and strollers to navigate. Additionally, the parking area is tiny, which can be a real challenge on busy days. However, the reception staff were extremely kind and accommodating. They offered me a complimentary refreshment while I waited, which was much appreciated.
I've been attending this surgery for years now, and I must say that their accessibility is one of the few areas where they could improve. The entrance has recently been widened to accommodate more patients with mobility issues, but the waiting room still feels cramped at times. On the other hand, the staff are always courteous and efficient.
I recently took my child to this surgery for a well-child checkup, and overall, I was pleased with the experience. The waiting area is clean and comfortable, although it's a bit small. The nurse did an excellent job interacting with my child, making them feel at ease during the examination. However, I felt a tad anxious about getting the test results in a timely manner. Maybe some improvement in communication would be welcome?
The staff here are generally quite accommodating, but there's one major issue that ruins my experience: parking. The area is woefully small, and on busy days, it's impossible to find a spot without circling around for 20 minutes. They should really consider adding more parking spaces or investing in a better system. The rest of the surgery is decent, though.
I recently visited this surgery during peak hours and was shocked by how poorly they managed the flow of patients. It felt like they were completely unprepared for the number of people waiting to be seen. The staff seemed overwhelmed, and it took an eternity to get checked in. Not exactly the most relaxing experience, unfortunately.
This surgery has one major accessibility issue that needs addressing: the lack of seating in the waiting area. You'd think a GP surgery would prioritize this aspect, especially considering their target audience is likely comprised of people with mobility issues. On the other hand, the staff were friendly and efficient.
I visited this surgery for an appointment, but what really stood out was how disorganized they are when it comes to test results and follow-ups. I had to call them multiple times just to get information that should have been readily available online or in my file. The receptionist seemed overwhelmed with work, and the nurse wasn't much help either.
The surgery has improved its accessibility features over the years, but there's still room for improvement. The entrance is now wider, and the waiting area is cleaner. However, I sometimes find it difficult to get a spot in the limited parking area during peak hours. Maybe they could consider investing in more parking spaces or exploring alternative solutions.
I had an excellent experience at this surgery, largely due to their convenient location and reasonable opening hours. The staff were friendly and efficient, making my visit stress-free. However, I did find the waiting room a bit cramped at times, especially when patients have mobility issues. Overall, it's a solid choice for those in the area.
Unfortunately, my experience with this surgery was marred by some frustrating interactions with the staff. When I called to inquire about an appointment, the receptionist seemed quite dismissive and didn't bother to ask if I had an available time slot. On the other hand, the nurse did an excellent job explaining everything in detail during my visit.
I recently took my elderly mother to this surgery for a checkup, and overall, it was a pleasant experience. The staff were friendly and accommodating, making her feel at ease during the examination. However, I did notice that there weren't enough seats in the waiting area, which made things a bit uncomfortable for us both.
The GP surgery's accessibility features are somewhat hit-or-miss in my opinion. On the one hand, they've recently widened the entrance to make it more accessible for patients with mobility issues. On the other hand, the parking area is still tiny and often feels like a maze on busy days. | positive | 0.406965 | 838 | 2 | Staff Empathy and Compassion | disappointment | 1 | 0.406965 | Accessibility and Convenience |
The GP practice is well-organized, but test results are not always available promptly, which can cause inconvenience.
I had an excellent experience at this surgery, the staff were very helpful and explained everything to me in a way I could understand. The doctor took time to listen to my concerns and answered all my questions thoroughly. However, the delay in receiving my test results was frustrating and made it difficult for me to manage my condition effectively.
I had mixed feelings about the service provided by this GP practice. On one hand, the receptionist was friendly and efficient, but on the other hand, I found that some of the medical staff seemed distant and uninterested in my care. The delay in test results was a significant issue, as it delayed my treatment schedule.
The GP practice is well-equipped with modern facilities, but the testing process can be lengthy and inefficient at times. However, the nurse who took my blood sample was very kind and explained everything to me in detail. Unfortunately, the test results were not available promptly, which caused some inconvenience. | negative | 0.512741 | 182 | 3 | Test Results | disappointment | 1 | -0.512741 | Test Results |
The staff at this surgery were attentive and courteous, making my experience pleasant. The test results were received promptly, and I was informed of any concerns. However, the delay between appointments was notable and sometimes inconvenient.
I was pleased with the efficiency of the reception area and the nurse's explanation of my diagnosis. Unfortunately, the doctor seemed in a rush during our meeting and didn't address all my questions thoroughly.
My test results were surprisingly accurate, but the experience itself was marred by a long wait time. The staff did their best to keep me entertained while I waited. Nonetheless, it felt like an eternity before being seen.
The receptionist at this surgery is friendly and efficient, making check-in a breeze. However, the nurse seemed somewhat uninterested in my condition and didn't offer much in terms of support or guidance. Overall, the experience was mixed.
I had high hopes for this surgery but left feeling disappointed due to poor communication with the doctor's office. The test results were correct, but the way I was informed about them felt impersonal and uncaring. The nurse was kind, though.
I was pleasantly surprised by how professional and caring the staff at this surgery were, especially during a difficult diagnosis. However, the waiting room could use some improvement, and the parking situation left much to be desired. Still, the doctor's office did its best given the circumstances.
The experience at this surgery was overwhelmingly negative from start to finish. The receptionist seemed overwhelmed and stressed, which was reflected in her lack of attention when I arrived. Furthermore, the test results were inconclusive and not clearly explained, leaving me feeling frustrated and confused.
I appreciated the quick turn-around time for my test results, but the actual experience at the surgery was disappointing due to a general air of disorganization. The nurse seemed unprepared to answer my questions thoroughly, which added to my overall dissatisfaction. | positive | 0.763396 | 319 | 3 | Reception Staff Interaction | disappointment | 1 | 0.763396 | Test Results |
The staff were kind but not very attentive.
I had a long wait before being seen by the GP.
Their time was used more efficiently than the receptionist's, though.
It made me feel like they genuinely cared about my health.
Staff empathy and compassion are crucial for a good experience at this surgery.
However, on my last visit I felt like a number rather than a patient.
The nurse seemed distant and uninterested in my concerns.
The doctor was efficient but didn't take the time to explain things properly.
As a result, I left feeling frustrated and unsatisfied with the care I received. | negative | 0.526398 | 103 | 2 | Staff Empathy and Compassion | disappointment | 1 | -0.526398 | Staff Empathy and Compassion |
The staff were friendly but forgot my appointment.
I had to remind them twice before they let me in.
The nurse was nice but didn't explain my treatment properly.
I felt a bit confused after the consultation.
I found the GP surgery to be very convenient, with easy parking and a welcoming atmosphere. The receptionist was efficient and helpful, and the waiting room was comfortable. However, I did experience some delays during my appointments, which could have been minimized if there were more staff present.
The doctor was friendly but seemed distracted during our conversation.
I felt like I wasn't being heard or understood at all.
The staff were unprofessional and unhelpful throughout my visit.
I had to repeat myself multiple times just to get some basic information. The whole experience left me feeling frustrated and disappointed. | negative | 0.785673 | 137 | 4 | Reception Staff Interaction | disappointment | 1 | -0.785673 | Follow-up and Continuity of Care |
Always satisfied with always treated with respect and timing | positive | 0.836253 | 9 | 5.0 | Treatment Quality | approval | 0 | 0.836253 | null |
The GP surgery staff were very helpful and understanding of my needs.
I was impressed by their thoroughness and attention to detail during the consultation process.
However, some of the medical equipment was quite outdated and needed to be replaced.
The doctor's bedside manner was exceptional, putting me at ease throughout the appointment.
The nurse was equally impressive, taking the time to explain each treatment option in a clear and concise manner. | positive | 0.845689 | 72 | 4 | Staff Empathy and Compassion | admiration | 1 | 0.845689 | Treatment Quality |
I received an on the day appointment when I came into the surgery presenting with shingles | neutral | 0.720491 | 14 | 4.0 | Appointment Availability | neutral | 0 | 0.720491 | null |
I usually see the same GP who is familiar with and cares about my conditions listens attentively to me and is respectful of my opinions and feelings The reception team make every effort to enable me to see a doctor when I need to and are unfailingly pleasant and courteous | positive | 0.832081 | 50 | 5.0 | Follow-up and Continuity of Care | approval | 0 | 0.832081 | null |
The telephonic consultation was prompt and a referral to a healthcare clinic was also arranged in the next week | neutral | 0.618524 | 19 | 5.0 | Follow-up and Continuity of Care | neutral | 0 | 0.618524 | null |
I find the doctors to be fantastic but the admin staff to be hit or miss Some are helpful and efficient while others have really complicated matters for me | positive | 0.645787 | 30 | 4.0 | Administrative Efficiency | admiration | 0 | 0.645787 | null |
Reception staff were friendly but slow. They had to repeat my name multiple times before seeing me. The nurse was kind and explained the diagnosis clearly, which was a relief. However, I still had concerns about the treatment plan and didn't feel that they addressed them fully.
The GP was thorough and took time to answer my questions, which I appreciated. But when it came to paperwork, everything felt rushed and impersonal. The receptionist barely smiled, and the waiting area was cluttered and uncomfortable. Overall, a decent experience but room for improvement.
I was extremely satisfied with the care I received at this GP surgery. The staff were all very professional, courteous, and genuinely concerned about my well-being. From check-in to discharge, everything ran smoothly and efficiently. The doctor took time to explain my diagnosis and treatment options in detail, which put my mind at ease. Highly recommended.
The experience was marred by the nurse's dismissive attitude towards my concerns. They seemed more interested in rushing me through the appointment than listening to my issues. The GP didn't address my main concern either, and I left feeling frustrated and unheard. Overall, a disappointing visit that left me questioning their competence.
I had mixed feelings about my visit to this GP surgery. On one hand, the staff were friendly and welcoming, which put me at ease. However, the wait time was excessively long, and I felt like I was being kept waiting for no reason. The nurse seemed kind but a bit disorganized, and the doctor's explanation of my diagnosis was unclear. Not bad, just average.
The GP surgery failed to impress me on multiple levels. From the moment I walked in, I felt a sense of unease due to the dirty and cluttered reception area. When I finally met with the nurse, they seemed distracted and uninterested in my concerns. The doctor's explanation of my diagnosis was also unclear, leaving me feeling confused and worried about my health.
The GP I saw was competent but lacking in empathy. They barely smiled or made eye contact, which made me feel uncomfortable throughout the visit. When I expressed my concerns, they seemed put off rather than interested in listening. Overall, a clinical but unengaging experience that left me feeling drained.
Reception staff were unfriendly and inattentive, making it hard to get checked in. The nurse was nice but didn't seem to know much about the treatment options, which left me feeling uncertain. The doctor's explanation of my diagnosis was clear but lacking in detail, which made it difficult for me to understand what was happening.
I had a good experience with this GP surgery overall. The staff were friendly and welcoming, especially the receptionist who greeted me warmly. However, I did feel a bit rushed during the appointment, as if they were trying to fit too much into the time slot. Still, it was a decent visit that left me feeling somewhat satisfied.
The GP surgery had some issues with communication. The nurse seemed overwhelmed and didn't take my concerns seriously, which made me feel unheard. The doctor's explanation of my diagnosis was clear but didn't address my main concern. Overall, a disappointing experience that left me questioning their competence.
Reception staff were pleasant but slow to check me in. The nurse took time to explain my diagnosis clearly, which I appreciated. However, the GP seemed rushed and dismissive towards some of my concerns. It was an average visit overall but left me feeling slightly frustrated.
I had a positive experience with this GP surgery, mostly due to their kindness and professionalism. The receptionist greeted me warmly, the nurse explained everything in detail, and the doctor took time to answer my questions. However, I did find some of the paperwork to be confusing and overwhelming.
The GP surgery's waiting area was cramped and uncomfortable, which made a bad impression from the start. When I met with the nurse, they seemed uninterested and dismissive towards my concerns, which left me feeling unheard. The doctor's explanation of my diagnosis was clear but didn't address some of my main worries. | neutral | 0.483304 | 685 | 3 | Communication Effectiveness | disappointment | 1 | 0.483304 | Treatment Quality |
Excellent treatment by doctors and staff | positive | 0.957232 | 6 | 5.0 | Treatment Quality | admiration | 0 | 0.957232 | null |
Staff were unfriendly and rushed during appointment.
The receptionist failed to acknowledge my issues.
I was left frustrated and dismissed without any resolution or support for my condition. The overall experience felt unprofessional and uncaring, which made me question the quality of care provided by this surgery. I would not recommend them to anyone due to their poor customer service skills. | negative | 0.940999 | 61 | 2 | Reception Staff Interaction | annoyance | 1 | -0.940999 | Staff Empathy and Compassion |
It was friendly and professional and I felt I was listened to and my needs were fullfilled | positive | 0.919183 | 17 | 5.0 | Staff Empathy and Compassion | approval | 0 | 0.919183 | null |
It was empathetic and professionally sound | positive | 0.865374 | 6 | 5.0 | Patient Respect | admiration | 0 | 0.865374 | null |
We very much wish that the staff were better supported The seem to be seriously over worked They surely deserve better | negative | 0.535238 | 21 | 4.0 | Patient Respect | desire | 0 | -0.535238 | null |
The GP practice was surprisingly welcoming on my first visit but unfortunately fell short during follow-up. The nurse was pleasant but seemed overly focused on paperwork, leaving me with unanswered questions. I later contacted the practice to inquire about my test results, only to be told that they couldn't access my records due to a technical issue. This led to a second phone call and an hour-long wait to resolve the problem.
The staff at this GP surgery are friendly but occasionally seem overwhelmed. After receiving treatment for a minor ailment, I was concerned when I experienced lingering symptoms. I made an appointment to discuss them with a different doctor, who listened attentively and provided helpful advice. However, it would have been better if there had been a clearer explanation of the causes behind my condition.
I've had mixed experiences with this GP surgery regarding follow-up care. Initially, the staff were very understanding and accommodating when I needed to reschedule an appointment due to unexpected travel plans. Nevertheless, after several months, I encountered some difficulties in obtaining test results without significant delay or effort on my part. | negative | 0.50759 | 187 | 4 | Follow-up and Continuity of Care | disappointment | 1 | -0.50759 | Follow-up and Continuity of Care |
Reception staff were friendly but overworked today.
The GP and their team showed great empathy towards my mother's condition, explaining the diagnosis in a clear and concise manner. They listened attentively to her concerns and answered all her questions thoroughly. The doctor's bedside manner was exceptional, putting our minds at ease. However, I couldn't help but notice that they seemed understaffed during peak hours.
The nurse was very understanding and compassionate when we discussed my mother's medication options. Her ability to explain the pros and cons of each treatment plan helped us make an informed decision. Despite some initial hesitation from the GP, they were willing to revisit and revise their recommendations based on our input. Overall, I'm grateful for their dedication and expertise.
I found the practice to be quite efficient, with minimal waiting time before being seen by the doctor. The receptionist was friendly and organized, which put me at ease. However, I couldn't help but notice that they seemed a bit short-staffed during peak hours, leading to some minor delays. | positive | 0.709046 | 173 | 4 | Reception Staff Interaction | admiration | 1 | 0.709046 | Staff Empathy and Compassion |
Reception staff were friendly and welcoming.
The test results showed a slight increase in blood pressure but nothing concerning.
I was pleased with the care I received from my GP, she explained everything clearly and listened attentively to my concerns. The nurse also provided excellent support throughout the appointment. Overall, a very positive experience, would definitely recommend this surgery for any medical needs. | positive | 0.892866 | 63 | 4 | Reception Staff Interaction | admiration | 1 | 0.892866 | Test Results |
The practice always tries to accommodate appointment requests in a friendly way and once in contact with the practitioners and doctors they are helpful courteous and competent | positive | 0.922909 | 27 | 5.0 | Staff Professionalism | approval | 0 | 0.922909 | null |
Reception staff were friendly and welcoming always making my visit as smooth as possible.
I found the receptionist to be quite apathetic during my appointment, barely acknowledging me or explaining what was happening. The nurse seemed rushed and didn't take enough time to address my concerns. However, when I asked a question about future appointments, they showed more enthusiasm and were helpful. Overall, it's an average experience but the staff could work on being more engaged with patients.
The receptionist at this surgery is always cheerful and efficient, making me feel at ease from the moment I arrive. The nurse is kind and explains everything clearly, which helps reduce my anxiety. However, sometimes the waiting room can get quite crowded, which is a bit uncomfortable. Despite that, the staff's friendly demeanor makes up for it, and I would highly recommend this surgery to others.
I recently had an extremely disappointing experience at this GP surgery due to the unhelpful receptionist who seemed completely disinterested in my visit. They didn't even offer me a seat or provide me with any necessary paperwork. The nurse was equally unimpressive, barely speaking to me and not addressing my concerns in any way.
The staff at this surgery are some of the friendliest and most professional I've encountered in a medical setting. The receptionist greets you warmly and makes check-in easy, while the nurse is kind and takes the time to explain everything in detail. The only drawback is that they can get quite busy during peak hours, but overall it's a great experience.
I was thoroughly unimpressed with the lack of care shown by the staff at this surgery. From the moment I walked in, I felt completely unheard and dismissed. The receptionist barely acknowledged me, the nurse seemed overwhelmed, and the doctor didn't even bother to speak to me. It was a really frustrating experience that left me feeling disrespected.
The GP surgery has made significant improvements since my last visit, but some things still need work. The receptionist is now more friendly and efficient, and the nurse seems more engaged with patients. However, I still have to wait for an extended period of time during peak hours, which can be uncomfortable. | positive | 0.46046 | 369 | 3 | Reception Staff Interaction | disappointment | 1 | 0.46046 | Reception Staff Interaction |
The reception staff were very friendly and helpful, making my visit to the surgery a pleasure from start to finish.
I had a good experience with the GP's office, thanks mainly to the receptionist who was kind and efficient. However, I did find that the waiting room could get quite busy at times.
From my first visit to the surgery, I've been impressed by the reception staff's professionalism and courtesy. They're always willing to answer questions and provide assistance whenever needed. The GP itself is also very knowledgeable and takes the time to listen to your concerns. Overall, a great experience that has left me feeling confident in choosing this practice as my regular GP.
I was extremely disappointed with my visit to this surgery due to the poor treatment I received from the reception staff. They seemed put off by my presence, barely acknowledged me, and handled my appointment with complete disregard for its purpose.
The receptionist at this surgery was friendly but ultimately unable to help me get an appointment quickly enough to see the GP about a pressing health issue.
The reception staff here seem nice, but I often feel like they're not taking my problems seriously. The waiting room is cramped and uncomfortable, too. | positive | 0.958472 | 208 | 4 | Reception Staff Interaction | disappointment | 1 | 0.958472 | Reception Staff Interaction |
No one called me waited and waited until I called and got a rude call centre lady on the phone | negative | 0.88809 | 20 | 1.0 | Waiting Time | annoyance | 0 | -0.88809 | null |
The staff were kind but overworked, struggling to manage the workload.
I had mixed feelings about my visit. The nurse was very empathetic and explained everything clearly, which helped me feel more at ease. However, the receptionist seemed distracted and disorganized, taking ages to complete simple tasks like checking me in.
I recently visited this GP surgery and was thoroughly impressed with the level of care I received. From the moment I arrived, I was treated with kindness and respect by the entire team. The nurse took the time to explain my condition in detail and answered all my questions thoroughly. However, I did find the waiting area to be a bit cramped and outdated.
I've been attending this GP surgery for years and have consistently received excellent service from the staff. They are always willing to listen and offer advice, even when it's not what I want to hear. One thing that does need improvement is the appointment booking system - it can be quite confusing at times.
The staff at this surgery were friendly but seemed to lack a sense of urgency when dealing with patients' concerns. I had an appointment with my doctor to discuss some ongoing health issues, and while they listened attentively, they didn't seem to offer any new solutions or alternatives. Overall, it felt like I was just being treated for the symptoms rather than being given proper care.
I visited this GP surgery as a last resort due to a minor injury, but unfortunately, my experience was far from satisfactory. The receptionist seemed overwhelmed and rushed me through the check-in process without taking the time to properly assess my condition. When it came to discussing treatment options, I felt like I was being spoken down to by the nurse.
I recently experienced some issues with my hearing, which required a visit to this GP surgery. While the staff were friendly and welcoming, they seemed uncertain about how to handle the situation, and the diagnosis process took much longer than expected. Despite this, the GP was thorough in their explanations and offered helpful advice on managing my condition.
The GP surgery I visited recently had some notable strengths. The receptionist was cheerful and efficient, making the check-in process quick and painless. However, when it came to discussing a more complex medical issue with my doctor, I felt like I was being talked over without fully understanding what was being said. Overall, while there were some minor hiccups, the staff's professionalism shone through.
I was disappointed by my recent visit to this GP surgery. The nurse seemed put off when I arrived and didn't offer a warm welcome. The waiting area was also cramped and uncomfortable. While the doctor did provide some useful advice, it felt like they weren't fully invested in understanding my concerns or offering personalized care. | negative | 0.571786 | 474 | 4 | Follow-up and Continuity of Care | disappointment | 1 | -0.571786 | Staff Empathy and Compassion |
I ve no problem my GPS was good and I m comfortable he is kind | positive | 0.832568 | 14 | 5.0 | Accessibility and Convenience | approval | 0 | 0.832568 | null |
The staff were helpful but test results took a while to get. Finally got my diagnosis and it's good news. The GP made sure I understood what was happening with my test results and explained everything clearly. It was nice of them to send me a summary of the test results by email afterwards too. Overall, a positive experience despite some minor delays. | positive | 0.821154 | 63 | 4 | Test Results | joy | 1 | 0.821154 | Test Results |
The GP surgery staff were helpful but not communicative about my test results. It took multiple phone calls to get an update on the status of my appointment. The doctor was kind but seemed rushed during our meeting. I appreciate the efforts made, but a more organized approach would enhance patient satisfaction. Overall, it's a decent service, but room for improvement in follow-up and communication. | negative | 0.706304 | 65 | 3 | Test Results | admiration | 1 | -0.706304 | Follow-up and Continuity of Care |
Very helpful services immediate appointments and compassion | positive | 0.955994 | 7 | 5.0 | Appointment Availability | approval | 0 | 0.955994 | null |
The advice I received was both professionally and personally satisfactory | positive | 0.919305 | 10 | 5.0 | Staff Professionalism | approval | 0 | 0.919305 | null |
PERSON way very professional Staff very polite | positive | 0.932226 | 6 | 5.0 | Staff Professionalism | neutral | 0 | 0.932226 | null |
Reception staff were helpful and friendly always. However, I have noticed some issues with appointment availability lately. It's not uncommon for the receptionist to tell me that all slots are full, but when it's time to book, there are always a few available. This inconsistency has led to a lack of trust in the practice's ability to manage appointments. | negative | 0.530812 | 59 | 4 | Appointment Availability | disappointment | 1 | -0.530812 | Appointment Availability |
The GP practice seems to prioritize quantity over quality, with long wait times and a lack of attention from the staff. The receptionist was friendly but disorganized, and I had to ask multiple times for my appointment time. Despite this, I appreciated the doctor's explanation of my diagnosis and treatment options. However, I couldn't shake off the feeling that I was just another number in their system. Overall, a decent experience, but room for improvement in terms of patient respect and care.
The GP surgery is well-organized, with a smooth check-in process and friendly staff. The nurse took the time to explain my medication regimen and answered all my questions thoroughly. However, I felt a bit rushed during the appointment, which left me feeling like I didn't get as much attention as I needed. Still, overall a pleasant experience that left me feeling seen and cared for.
I was extremely disappointed with the service at this GP surgery. The staff seemed completely uninterested in my concerns, and the receptionist barely acknowledged me when I arrived. The nurse took an excessively long time to examine me, and the doctor's response to my questions felt dismissive. To top it off, they ran out of one of my prescription medications.
The GP practice has improved significantly since I last visited, with a more streamlined check-in process and friendly staff. However, the waiting area was noisy and uncomfortable, which made me feel anxious about my appointment. The doctor took good care of me, but I couldn't help feeling like I was just another patient in their never-ending queue.
I had a great experience at this GP surgery, thanks to the wonderful receptionist who went above and beyond to make sure I felt comfortable and informed. The nurse explained everything clearly, and the doctor was kind and attentive. However, I did have to wait for 20 minutes before seeing the doctor, which might be a bit longer than some people would tolerate.
The GP surgery's lack of consideration for patient comfort is staggering. The waiting area was cold and sterile, with no refreshments or amenities provided. When I finally saw the doctor, they seemed rushed and disorganized, barely glancing at my notes before making treatment recommendations. Overall, a terrible experience that left me feeling frustrated and unheard.
The GP surgery has a great team of staff who are always willing to help and answer questions. However, there was a long wait time before seeing the doctor, which was disappointing. The receptionist was friendly but didn't provide much information about what I could expect during my appointment. Still, overall a solid experience that left me feeling seen and cared for.
I had mixed feelings about my visit to this GP surgery. On the one hand, the nurse took great care of me and explained everything clearly. However, the receptionist was gruff and unfriendly, barely acknowledging me when I arrived. The waiting area was also noisy and uncomfortable. Overall, a decent experience that left me feeling somewhat cared for but not thoroughly attended to.
The GP practice seems to be struggling with staffing shortages, which led to a slow and frustrating experience during my visit. The receptionist was overwhelmed and apologetic, while the nurse seemed rushed and uninterested in my concerns. However, the doctor took time to answer my questions and provide clear explanations for my diagnosis. Overall, an okay experience that left me feeling somewhat cared for but not thoroughly attended to.
I have mixed feelings about this GP surgery, as I had a great experience with one of the doctors but was disappointed with another member of staff. The nurse who examined me was kind and explained everything clearly, while the receptionist seemed friendly but disorganized. However, when I asked to speak with the doctor in charge, they were dismissive and unhelpful. Overall, an inconsistent experience that left me feeling somewhat cared for but not thoroughly attended to.
The GP surgery's patient-centered approach is admirable, with a clear focus on making patients feel comfortable and informed. However, during my visit, I felt like I was rushed through the appointment without being given sufficient time to ask questions or discuss concerns. The nurse explained everything clearly, but the doctor seemed in a hurry to get me out of there. Overall, an okay experience that left me feeling somewhat cared for but not thoroughly attended to.
The GP practice has made significant strides in improving patient care and respect since I last visited, with a greater emphasis on personalized attention and clear communication. The receptionist was friendly and welcoming, the nurse took time to explain everything clearly, and the doctor showed genuine interest in my concerns. Overall, an excellent experience that left me feeling seen, heard, and cared for. | negative | 0.553523 | 792 | 3 | Reception Staff Interaction | disappointment | 1 | -0.553523 | Patient Respect |
The GP surgery staff were really helpful and kind. They explained everything clearly and made sure I had all the right medication. The nurse was very caring and checked on me throughout my visit. I felt at ease with them and would definitely recommend this surgery to others. However, there were a few minor issues with the waiting room temperature which could be improved. Overall, I'm extremely satisfied with the care I received here. | positive | 0.927846 | 74 | 4 | Staff Empathy and Compassion | approval | 1 | 0.927846 | Follow-up and Continuity of Care |
The Reception Team at KPMC is always courteous and very busy Dr PERSON is excellent | positive | 0.965825 | 15 | 5.0 | Staff Professionalism | admiration | 0 | 0.965825 | null |
Other than emergency appointments the wait for scheduled appointments is way too long The practice has been operating an initial phone consultations with patients since Covid this is now highly Good to be leading to the he doubling up on the doctors and patients time when it would be more efficient for the patients to be seen by the doctor in the first instance | negative | 0.752761 | 64 | 4.0 | Waiting Time | neutral | 0 | -0.752761 | null |
Reception staff were friendly but seemed overworked. They efficiently checked me in and explained my appointment details clearly. The nurse was very kind and took the time to discuss my treatment options with me, which I found very reassuring. However, when the doctor arrived, they barely spoke to me about my condition or treatment plan, which left me feeling somewhat unaddressed. Overall, a decent experience, but room for improvement in terms of communication between staff members. | positive | 0.620962 | 76 | 3 | Reception Staff Interaction | disappointment | 1 | 0.620962 | Staff Empathy and Compassion |
I cannot track messages in one place as I appear to get messages from a number of different sources and it is also not yet functioning re appointments so I can manage them | negative | 0.656353 | 33 | 5.0 | Appointment Availability | neutral | 0 | -0.656353 | null |
The GP practice provided excellent follow-up care after my initial appointment. The receptionist ensured that all necessary appointments were booked in a timely manner, and the nurse kept me informed about any changes to my treatment plan. I appreciated the doctor's willingness to listen to my concerns and offer guidance.
I had mixed experiences with continuity of care at this surgery. At times, it felt like my GP was not aware of my previous medical conditions, which made it difficult for me to receive comprehensive treatment. However, there were instances where the staff showed empathy and understanding towards my situation, such as when I had a follow-up appointment for a chronic condition.
Unfortunately, my experience with this surgery fell short in terms of continuity of care. The GP seemed unfamiliar with my medical history, which led to unnecessary delays and complications during treatment. Despite this, the receptionist was always friendly and helpful, making an effort to accommodate my schedule. | positive | 0.788975 | 159 | 3 | Follow-up and Continuity of Care | disappointment | 1 | 0.788975 | Follow-up and Continuity of Care |
Staff were friendly and welcoming staff made my wait feel less long.
The receptionist was particularly apologetic about the delay, explaining it was due to an emergency appointment running over time. They offered me a cup of tea and sat with me until I felt comfortable enough to discuss my symptoms.
I had high expectations for this surgery after reading other reviews, but unfortunately, my experience fell short. The staff were friendly but seemed overwhelmed by the number of patients waiting. The nurse was efficient but didn't take the time to explain everything clearly. Overall, it felt like a rushed visit.
The GP I saw was very knowledgeable and took the time to listen to my concerns. However, the receptionist could have been more helpful, as they kept me waiting for over 20 minutes without any explanation. The nurse seemed competent but didn't offer much support or reassurance. | positive | 0.562618 | 148 | 4 | Reception Staff Interaction | disappointment | 1 | 0.562618 | Staff Professionalism |
Responsive engagement from in person attention at reception Provided solution | neutral | 0.711511 | 10 | 5.0 | Follow-up and Continuity of Care | neutral | 0 | 0.711511 | null |
I went mostly deaf tried to call and was told to book online Booked online and the next day received a text for an inappropriate time I couldn t make Ended up just buying codeine from the pharmacy and hoping for the best Luckily I got better but it s scary how easily you could fall through the cracks and die in this country It feels like the NHS doesn t give a shit about anyone the system makes you feel inhuman | negative | 0.883538 | 79 | 1.0 | Prescriptions and Medication Management | fear | 0 | -0.883538 | null |
I have been with the surgery for many years and always found everyone very helpful Always treated with respect and care | positive | 0.960654 | 21 | 5.0 | Patient Respect | approval | 0 | 0.960654 | null |
The GP surgery staff were very helpful and efficient during my visit they explained everything clearly and answered all my questions which made me feel at ease with no anxiety whatsoever from start to finish. I would highly recommend this surgery to anyone looking for a reliable and professional service their reception team is very organized and the doctors are very knowledgeable.
I recently had an appointment here and was disappointed by the lack of follow-up care after my visit. The nurse didn't take down any details about my condition, and I felt like I wasn't being heard or taken seriously. To make matters worse, when I tried to contact them a few days later with questions, they ignored my calls and messages.
I've been seeing this GP for several years now, and I must say that the staff have always been professional, caring, and efficient in their service. From the receptionist to the nurse to the doctor, everyone has always gone above and beyond to ensure that I receive excellent care. The continuity of care is truly impressive.
Unfortunately, my experience at this GP surgery was a letdown from start to finish. The reception staff seemed overwhelmed and unfriendly, the nurse was inconsiderate, and the doctor barely spoke to me. When I left, I felt unheard, dismissed, and frustrated with no clear answers to my questions about my condition.
I recently had an appointment at this GP surgery and was impressed by the professionalism and kindness of the reception team and the nurse who attended to me during the visit they were both very friendly and made me feel comfortable throughout the whole process which is something that I really appreciate in a healthcare setting. | positive | 0.934035 | 286 | 3 | Staff Professionalism | disappointment | 1 | 0.934035 | Follow-up and Continuity of Care |
You have a splendid quality of care and service | positive | 0.962255 | 9 | 5.0 | Patient Respect | admiration | 0 | 0.962255 | null |
Very friendly environment the staff do all they tp help So far have had no trouble with treatment | positive | 0.935926 | 18 | 5.0 | Environment and Ambiance | approval | 0 | 0.935926 | null |
Staff are very professional welcome excellent Doctor is the best | positive | 0.977718 | 10 | 5.0 | Staff Professionalism | admiration | 0 | 0.977718 | null |
The staff were friendly and helpful during my visit, but not overly attentive.
I had a mixed experience with the surgery's staff professionalism. Some of the receptionists were polite and welcoming, while others seemed dismissive and uninterested in my concerns. The nurse who attended to me was kind, but the doctor's bedside manner left much to be desired. I felt like I was just another appointment rather than an individual patient.
The staff at this GP surgery were professional and courteous, always ready with a smile and a solution to any problem you may have. However, what really sets them apart is their willingness to listen and take the time to understand your concerns. From the receptionist who checked me in to the nurse who took my vitals, every single person I interacted with seemed genuinely invested in my care. It's clear that they value patients as individuals rather than just another face in the crowd.
I was disappointed with the level of professionalism displayed by some of the staff at this GP surgery. The receptionist seemed put off when I arrived, and the nurse who saw me appeared distracted and unfocused. When I asked for a second opinion on my diagnosis, I was met with resistance from the doctor, who seemed more interested in rushing through my appointment than addressing my concerns.
The staff at this GP surgery were knowledgeable and caring, but not always effective communicators. The receptionist sometimes struggled to keep up with the demand of patients, leading to delays and frustration. However, when it mattered most, the nurse and doctor stepped up and provided the necessary attention and reassurance.
I was thoroughly unimpressed with the professionalism displayed by some members of this GP surgery's staff. The receptionist seemed completely disinterested in my care, barely acknowledging my presence or checking in on my status. When I tried to discuss my concerns with her, she cut me off abruptly, leaving me feeling unheard and frustrated.
The staff at this GP surgery were genuinely apologetic and concerned when I had an issue with one of their nurses' actions. They listened attentively to my complaints and took swift action to rectify the situation. It was a refreshing change from the usual experience of being seen as just another patient rather than an individual person.
I found some members of this GP surgery's staff to be unprofessional and unhelpful, while others were kind and competent. The receptionist seemed overwhelmed and disorganized at times, which led to delays and frustration. However, when I was seen by a nurse who took the time to explain my diagnosis and treatment options in detail, I felt much more confident and reassured.
I had an excellent experience with this GP surgery's staff professionalism. From the moment I arrived, I was treated with kindness, respect, and compassion. The receptionist greeted me warmly, the nurse explained everything clearly, and the doctor took the time to answer all my questions. It was a truly exceptional experience that left me feeling valued and appreciated.
The staff at this GP surgery were sometimes disorganized and unhelpful, but also kind and caring when they could be bothered. The receptionist often seemed completely overwhelmed, which led to delays and frustration. However, when I was seen by a nurse who took the time to listen to my concerns and explain my diagnosis in detail, I felt much more confident and reassured.
I was impressed with the professionalism displayed by most of this GP surgery's staff, but unfortunately not all. The receptionist seemed friendly and welcoming at first, but became increasingly dismissive as the visit went on. When I tried to discuss my concerns with her, she cut me off abruptly, leaving me feeling unheard and frustrated.
The staff at this GP surgery were sometimes professional and competent, but also occasionally unhelpful and disorganized. The receptionist seemed overwhelmed at times, which led to delays and frustration. However, when I was seen by a nurse who took the time to explain my diagnosis and treatment options in detail, I felt much more confident and reassured.
I had mixed feelings about this GP surgery's staff professionalism during my visit. Some of the receptionists were polite and welcoming, while others seemed completely disinterested in my care. The nurse who attended to me was kind, but the doctor's bedside manner left much to be desired. I felt like I was just another appointment rather than an individual patient.
The staff at this GP surgery were knowledgeable and caring, but sometimes struggled with communication. The receptionist would sometimes struggle to keep up with the demand of patients, leading to delays and frustration. However, when it mattered most, the nurse and doctor stepped up and provided the necessary attention and reassurance.
I was thoroughly unimpressed with the professionalism displayed by some members of this GP surgery's staff during my visit. The receptionist seemed completely disinterested in my care, barely acknowledging my presence or checking in on my status. When I tried to discuss my concerns with her, she cut me off abruptly, leaving me feeling unheard and frustrated.
I found the staff at this GP surgery to be inconsistent in their professionalism. Sometimes they were kind and competent, while other times they seemed overwhelmed and unhelpful. The receptionist would sometimes struggle to keep up with the demand of patients, leading to delays and frustration. However, when I was seen by a nurse who took the time to explain my diagnosis and treatment options in detail, I felt much more confident and reassured.
The staff at this GP surgery were professional and courteous, always ready with a smile and a solution to any problem you may have. The receptionist checked me in efficiently, and the nurse who attended to me was kind and attentive. However, what really stood out was the doctor's willingness to listen and take my concerns seriously.
I had an excellent experience with this GP surgery's staff professionalism. From the moment I arrived, I was treated with kindness and respect. The receptionist greeted me warmly, and the nurse explained everything clearly and concisely. The doctor took the time to answer all my questions thoroughly and reassuringly, leaving me feeling confident and in good hands.
I was disappointed with some aspects of this GP surgery's staff professionalism during my visit. The receptionist seemed overwhelmed at times, leading to delays and frustration. However, when I was seen by a nurse who took the time to explain my diagnosis and treatment options in detail, I felt much more confident and reassured.
The staff at this GP surgery were professional and knowledgeable, but sometimes struggled with communication. The receptionist would sometimes struggle to keep up with the demand of patients, leading to delays and frustration. However, when it mattered most, the nurse and doctor stepped up and provided the necessary attention and reassurance.
I was thoroughly unimpressed with the professionalism displayed by some members of this GP surgery's staff during my visit. The receptionist seemed completely disinterested in my care, barely acknowledging my presence or checking in on my status. When I tried to discuss my concerns with her, she cut me off abruptly, leaving me feeling unheard and frustrated.
I found the staff at this GP surgery to be kind and competent most of the time, but occasionally unhelpful and disorganized. The receptionist seemed overwhelmed at times, leading to delays and frustration. However, when I was seen by a nurse who took the time to explain my diagnosis and treatment options in detail, I felt much more confident and reassured.
The staff at this GP surgery were professional and courteous, always ready with a smile and a solution to any problem you may have. The receptionist checked me in efficiently, and the nurse who attended to me was kind and attentive. However, what really stood out was the doctor's willingness to listen and take my concerns seriously.
I had an excellent experience with this GP surgery's staff professionalism. From the moment I arrived, I was treated with kindness and respect. The receptionist greeted me warmly, and the nurse explained everything clearly and concisely. The doctor took the time to answer all my questions thoroughly and reassuringly, leaving me feeling confident and in good hands.
I was impressed with the professionalism displayed by most of this GP surgery's staff during my visit. Some of the receptionists were polite and welcoming, while others seemed completely disinterested in my care. The nurse who attended to me was kind, but the doctor's bedside manner left much to be desired. I felt like I was just another appointment rather than an individual patient.
The staff at this GP surgery were professional and knowledgeable, but sometimes struggled with communication. The receptionist would sometimes struggle to keep up with the demand of patients, leading to delays and frustration. However, when it mattered most, the nurse and doctor stepped up and provided the necessary attention and reassurance.
I had mixed feelings about this GP surgery's staff professionalism during my visit. Some of the receptionists were polite and welcoming, while others seemed completely disinterested in my care. The nurse who attended to me was kind, but the doctor's bedside manner left much to be desired. I felt like I was just another appointment rather than an individual patient.
The staff at this GP surgery were professional and knowledgeable, always ready with a solution to any problem you may have. The receptionist checked me in efficiently, and the nurse who attended to me was kind and attentive. However, what really stood out was the doctor's willingness to listen and take my concerns seriously.
I had an excellent experience with this GP surgery's staff professionalism. From the moment I arrived, I was treated with kindness and respect. The receptionist greeted me warmly, and the nurse explained everything clearly and concisely. The doctor took the time to answer all my questions thoroughly and reassuringly, leaving me feeling confident and in good hands.
I was disappointed with some aspects of this GP surgery's staff professionalism during my visit. The receptionist seemed overwhelmed at times, leading to delays and frustration. However, when I was seen by a nurse who took the time to explain my diagnosis and treatment options in detail, I felt much more confident and reassured.
The staff at this GP surgery were professional and courteous, always ready with a smile and a solution to any problem you may have. The receptionist checked me in efficiently, and the nurse who attended to me was kind and attentive. However, what really stood out was the doctor's willingness to listen and take my concerns seriously.
I had an excellent experience with this GP surgery's staff professionalism. From the moment I arrived, I was treated with kindness and respect. The receptionist greeted me warmly, and the nurse explained everything clearly and concisely. The doctor took the time to answer all my questions thoroughly and reassuringly, leaving me feeling confident and in good hands.
The staff at this GP surgery were professional and knowledgeable, but sometimes struggled with communication. The receptionist would sometimes struggle to keep up with the demand of patients, leading to delays and frustration. However, when it mattered most, the nurse and doctor stepped up and provided the necessary attention and reassurance.
I had mixed feelings about this GP surgery's staff professionalism during my visit. Some of the receptionists were polite and welcoming, while others seemed completely disinterested in my care. The nurse who attended to me was kind, but the doctor's bedside manner left much to be desired. I felt like I was just another appointment rather than an individual patient.
I had a good experience with this GP surgery's staff professionalism. The receptionist checked me in efficiently, and the nurse explained everything clearly and concisely. The doctor took the time to answer all my questions thoroughly and reassuringly, leaving me feeling confident and in good hands.
The staff at this GP surgery were professional and knowledgeable, always ready with a solution to any problem you may have. However, I was disappointed that some of the receptionists seemed overwhelmed at times, leading to delays and frustration.
I had mixed feelings about this GP surgery's staff professionalism during my visit. Some of the receptionists were polite and welcoming, while others seemed completely disinterested in my care. The nurse who attended to me was kind, but the doctor's bedside manner left much to be desired. I felt like I was just another appointment rather than an individual patient.
The staff at this GP surgery were professional and knowledgeable, always ready with a solution to any problem you may have. However, some of the receptionists seemed overwhelmed at times, leading to delays and frustration.
I had a good experience with this GP surgery's staff professionalism. The receptionist checked me in efficiently, and the nurse explained everything clearly and concisely. The doctor took the time to answer all my questions thoroughly and reassuringly, leaving me feeling confident and in good hands.
The staff at this GP surgery were professional and knowledgeable, but sometimes struggled with communication. The receptionist would sometimes struggle to keep up with the demand of patients, leading to delays and frustration. However, when it mattered most, the nurse and doctor stepped up and provided the necessary attention and reassurance.
I was disappointed with some aspects of this GP surgery's staff professionalism during my visit. Some of the receptionists seemed overwhelmed at times, leading to delays and frustration. | neutral | 0.506211 | 2,242 | 3 | Communication Effectiveness | disappointment | 1 | 0.506211 | Staff Professionalism |
I ve had good phone consultations but it s hard to find appointments I received bad advice on a medication | negative | 0.840633 | 18 | 4.0 | Appointment Availability | disappointment | 0 | -0.840633 | null |
Staff were unfriendly and unhelpful during my visit.
Their lack of patience was frustrating to witness.
I had expected a better service from such an esteemed practice. | negative | 0.933729 | 27 | 2 | Patient Respect | annoyance | 1 | -0.933729 | Patient Respect |
The staff were very helpful with my appointment but the waiting area could be cleaner.
I was initially impressed with the practice, but after a few follow-up appointments, I started to feel like I was being forgotten. The receptionist would sometimes forget to update my records or contact me about upcoming appointments. Despite this, I appreciated the initial care I received from my doctor, who was knowledgeable and kind. However, over time, I began to feel like I wasn't a priority patient anymore.
I recently visited this surgery for a follow-up appointment and was pleased with the service I received. The receptionist checked me in promptly, and the nurse was friendly and efficient. However, when it came time for my doctor's consultation, I felt like they barely looked at my notes or took my concerns seriously. Overall, it feels like there's room for improvement in terms of follow-up care.
I was frustrated with the lack of communication from this surgery regarding my appointment. Despite setting reminders on my phone and calendar, I received no notification about the time change. When I arrived, the receptionist seemed surprised that I had shown up at the wrong time. It felt like they weren't taking my schedule seriously.
The practice has a good reputation in our community, but unfortunately, my experience was different. The staff were friendly, but when it came to addressing my concerns about my condition, I felt dismissed and unheard. The doctor seemed more interested in rushing through their tasks than listening to me. I hope they take steps to improve patient engagement.
I recently had a pleasant experience at this surgery, despite being nervous about going back after a bad previous visit. The staff were welcoming and apologetic about the past issues. My new nurse was kind and took the time to explain everything in detail, which made a big difference. However, I did have to wait a bit longer than expected for my appointment.
I've been using this surgery for years, but unfortunately, my experience with them has declined significantly over the past few months. The staff seem overwhelmed and unfriendly, making it difficult for me to get any meaningful care. When I tried to speak with the receptionist about my concerns, she seemed annoyed and uninterested in helping.
The practice's emphasis on patient-centered care feels like an afterthought. Despite being told that they value their patients' opinions, I've found myself feeling ignored and disrespected during my appointments. The staff seem more focused on managing the surgery's workload than providing individualized attention to each patient. | positive | 0.679948 | 426 | 3 | Follow-up and Continuity of Care | disappointment | 1 | 0.679948 | Follow-up and Continuity of Care |
The staff were friendly but forgot my test results.
I had a good experience overall, but the nurse seemed rushed and didn't explain everything clearly. The receptionist was polite and efficient, making my visit smooth and stress-free. However, I did have to wait for about 20 minutes before being seen by the doctor.
The staff were unhelpful and unprofessional, making the visit frustrating. I had a clear understanding of what was wrong with me, but no one seemed interested in discussing it further. The nurse barely spoke to me throughout my appointment, and the receptionist just handed me a script to sign. Overall, I left feeling unheard and disappointed.
I recently visited this surgery for a minor issue, and I was pleasantly surprised by how professional and caring the staff were. The receptionist made check-in easy, and the nurse was incredibly kind. She explained everything in detail and took time to answer my questions. However, there was a bit of a wait before being seen by the doctor.
The experience at this surgery was absolutely dreadful. The receptionist seemed overwhelmed and rude, and the nurse appeared uninterested in helping me. When I finally saw the doctor, they barely spoke to me and didn't explain anything clearly. The waiting room was also extremely hot and uncomfortable.
I have been a patient of this surgery for several years and have always had a good experience. However, my most recent visit left a lot to be desired. The staff were friendly but forgot my test results, which caused unnecessary delays. The receptionist apologized profusely, but I was still frustrated by the oversight.
The surgery's treatment quality is generally excellent, with knowledgeable and compassionate staff. My latest visit, however, fell short of expectations. The nurse seemed rushed and didn't fully address my concerns. Nevertheless, the doctor's diagnosis and treatment plan were accurate, and I appreciate their expertise. | negative | 0.422194 | 313 | 3 | Treatment Quality | disappointment | 1 | -0.422194 | Treatment Quality |
Everyone I ve met from the receptionists to the doctors have been excellent And anytime I ve been asked to go for check ups for anything mostly to do with my age 67 I ve been happy to attend But the back up has been awful No one gets back to me about the results and what they might mean I usually have to ask at a GP appointment when whoever I might see then tells me That is a concern for me | positive | 0.532316 | 77 | 4.0 | Follow-up and Continuity of Care | disappointment | 0 | 0.532316 | null |
I have nothing to compare PERSON with so my largely valueless | negative | 0.756828 | 12 | 4.0 | Waiting Time | sadness | 0 | -0.756828 | null |
The GP surgery staff were friendly but unhelpful during my visit.
I found the doctor's bedside manner to be lacking, and their explanations for test results were overly simplistic. The nurse seemed overwhelmed with patients at the time of my appointment, which took a toll on our conversation. Despite this, I appreciate the efforts made by the receptionist to make check-in as smooth as possible. However, overall, my experience felt rushed and less than personalized. This was not an ideal first impression for a doctor's practice.
I recently had a negative experience at the GP surgery due to lack of respect from the staff. The nurse seemed to be in a hurry and barely acknowledged me, while the receptionist was unfriendly and unhelpful. I did not feel heard or understood during my visit. In contrast, my sister had a great experience with her recent appointment. She found the doctor and nurses to be friendly, caring, and attentive. The staff made her feel seen and valued.
My GP surgery review is generally positive, but I do have some criticisms. Firstly, the waiting area was not well-maintained, which was somewhat unhygienic. Secondly, the nurse who attended to me was quite dismissive when discussing my symptoms. However, the receptionist was welcoming and efficient, and the doctor took a genuine interest in my health. Overall, it was a decent experience despite some minor issues.
I recently had an appointment at the GP surgery and was disappointed by the lack of respect shown by the staff. The nurse seemed put off when I asked questions about my test results, while the receptionist barely acknowledged me as I checked in. In contrast, I have heard positive reviews from friends who have had good experiences with this practice.
The GP surgery I recently visited made a great first impression, but unfortunately, that was where the positives ended. The staff seemed overly stressed and short-tempered, which made our visit feel more like an ordeal than a routine check-up. Despite the doctor's efforts to be understanding, it felt like they were just going through the motions.
I had mixed feelings about my recent appointment at the GP surgery. On the one hand, I appreciated the receptionist's efficiency and friendliness. However, I was disappointed by the lack of communication from the nurse and doctor regarding my test results. When I politely asked for clarification, I felt like they were dismissing me rather than addressing my concerns.
I recently had a frustrating experience at the GP surgery due to poor patient respect. The receptionist seemed uninterested in my appointment, while the nurse barely acknowledged me as she administered my medication. In contrast, I have heard positive reviews from friends who have had good experiences with this practice. | negative | 0.720147 | 456 | 4 | Patient Respect | disappointment | 1 | -0.720147 | Patient Respect |
The GP practice staff were very helpful with my test results, they explained everything clearly and made sure I understood what was going on. The nurse was particularly good at answering my questions.
I had some mixed feelings about the experience, to be honest. The test results themselves looked fine, but the waiting room was a bit cramped and there wasn't enough seating for patients who arrived early. Still, it's always a relief when you can get your test results back quickly.
I recently had an appointment at this GP surgery where they gave me my test results, which I found to be thoroughly unhelpful. The doctor seemed put off by my questions about the results and barely explained anything in detail. Overall, it was a disappointing experience and I won't be returning to this practice.
The reception staff were friendly but seemed overwhelmed with the volume of patients that day. I had been waiting for 20 minutes when I was finally called back in, and the nurse didn't seem particularly interested in explaining my test results to me. Not the worst GP surgery I've ever visited, but it could be improved.
I recently received my test results from this GP practice and I have mixed feelings about them. While they were clear and easy to understand, there was a delay between receiving them and having an appointment with the doctor, which made things difficult for me. I'm just glad that everything came out okay in the end.
The GP surgery staff handled my test results very well, but I had some concerns about the quality of care at this practice before the visit. Thankfully, my concerns were alleviated when I received my test results and spoke with the nurse. However, there's still room for improvement here. | positive | 0.889532 | 297 | 4 | Test Results | disappointment | 1 | 0.889532 | Test Results |
The staff were kind and helpful | positive | 0.945134 | 6 | 4.0 | Staff Empathy and Compassion | admiration | 0 | 0.945134 | null |
The GP surgery staff were very helpful and explained everything clearly in a simple way that I can understand easily as they knew that I have learning difficulties with reading and writing. The receptionist was friendly and welcoming, and the nurse was kind and gentle when taking my blood pressure. However, the doctor's explanation of my test results was a bit confusing, but the receptionist helped me to understand it better. Overall, I felt very comfortable during my visit and would definitely go back again if I had any other health issues.
The tests were done quickly, and the results came out fast too, which is good for people like me who have to take medication soon after the test. The staff were efficient and got everything done on time.
I was disappointed with my GP surgery as the test results showed that my blood sugar levels are higher than they should be. The receptionist told me that I would need to go on some medication, but she didn't explain anything about it properly. The nurse seemed uninterested in answering my questions and left me feeling frustrated.
The doctor's explanation of my test results was very confusing, and the staff seemed overwhelmed with work, which made the whole experience feel rushed. | positive | 0.772745 | 211 | 4 | Test Results | disappointment | 1 | 0.772745 | Test Results |
Doctors and staff have provided me with excellent support throughout my cancer journey and the various conditions I have had after | positive | 0.913912 | 21 | 5.0 | Treatment Quality | admiration | 0 | 0.913912 | null |
My personal individual help from Aldi in the Pharmacy department Over and above help for me Also all the Receptionists are exceptional helpful | positive | 0.964462 | 23 | 5.0 | Reception Staff Interaction | admiration | 0 | 0.964462 | null |
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