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The GP practice has improved my health care experience significantly after a poor encounter with them six months ago. The nurse was friendly, the receptionist efficient, and the doctor provided clear explanations about my treatment plan. I would highly recommend this surgery to others. | positive | 0.947458 | 44 | 4 | Staff Professionalism | approval | 1 | 0.947458 | Follow-up and Continuity of Care |
The GP surgery staff were friendly but struggled with medication management, leading to a few missed appointments. The receptionist was helpful and explained the waiting times clearly. However, I had concerns about my asthma medication not being filled on time, which caused me inconvenience.
I recently visited this GP surgery for a routine check-up, and while the staff were generally very pleasant and efficient, there were some issues with prescription refills that caused a delay in getting my medication. The receptionist assured me it would be sorted out quickly, but unfortunately, it took a few extra days than expected. Overall, I was satisfied with the care I received, but had to follow up to resolve the issue.
I recently had an experience at this GP surgery where the staff were very kind and caring, however, they struggled with managing my complex medication regimen. The nurse seemed overwhelmed and didn't have all of my information readily available, resulting in a few missed doses being left behind. Despite this, I appreciated their efforts to help me manage my condition.
The receptionist at this GP surgery was very helpful and explained everything clearly, but the actual consultation with the doctor felt rushed. They barely had time to ask about my symptoms or discuss treatment options, which made it difficult for me to get a thorough understanding of what was going on with my health. I left feeling somewhat confused and unsatisfied.
The GP surgery staff were very friendly and welcoming, however, there seemed to be a lack of communication between the receptionist and doctor. When I asked about my medication, the doctor seemed uncertain and didn't have all of the information they should have had. It took several minutes for them to figure out what was going on with my prescription, which caused some inconvenience.
I recently had an issue with this GP surgery's medication management system, where they lost track of one of my medications, resulting in it being left behind at home. The receptionist seemed overwhelmed and didn't seem to have a system in place for tracking prescriptions, which made it difficult for me to get the help I needed. | negative | 0.542876 | 359 | 3 | Prescriptions and Medication Management | disappointment | 1 | -0.542876 | Prescriptions and Medication Management |
I had a sudden emergency they were available for a consultation almost straight away Delighted by the service and grateful | positive | 0.905775 | 20 | 5.0 | Follow-up and Continuity of Care | gratitude | 0 | 0.905775 | null |
The reception staff were unfriendly and disorganized making my visit a stress.
I was frustrated with the lack of communication from the front desk and nurse, they seemed overwhelmed but still managed to make me wait for over an hour despite the appointment time being clearly stated.
The doctor was nice but the overall experience was let down by the incompetent reception staff who couldn't even get my file right on multiple occasions.
I was pleasantly surprised by how professional and caring the female receptionist was, she checked me in efficiently and made sure I had all the necessary paperwork before seeing the doctor.
Unfortunately, my visit to this GP surgery was a complete disaster. The staff were unhelpful and unprofessional, making the visit frustrating from start to finish.
The receptionists seemed completely disinterested in assisting patients with their queries or concerns, it was like they'd rather not deal with us at all.
I recently visited this GP surgery with my elderly mother who had an appointment with a doctor.
Unfortunately our experience was ruined by the chaotic and disorganized reception area where we were left waiting for over half an hour despite being told that our appointments would start on time.
The front desk staff seemed completely overwhelmed, but managed to still complete all of the necessary paperwork in a timely manner. | negative | 0.914853 | 223 | 2 | Reception Staff Interaction | disappointment | 1 | -0.914853 | Reception Staff Interaction |
Dr PERSON Dr PERSON the 2 nurses and the receptionists are really good professionals we feel very lucky to be in this practice If there is a problem they address it immediately | positive | 0.943583 | 32 | 5.0 | Staff Professionalism | admiration | 0 | 0.943583 | null |
Never had a bad experience so far I am very happy with your services I just wish that there was a Saturday morning surgery as it is very hard for me to come during my working hours | positive | 0.847035 | 37 | 5.0 | Patient Respect | desire | 0 | 0.847035 | null |
The GP surgery staff were efficient but unfriendly, resulting in a somewhat stressful visit. However, the doctor was knowledgeable and made sure my health issue was properly addressed. The waiting area could use some improvements to make it more comfortable for patients. On the other hand, I appreciated the doctor's attention to detail and explained everything clearly.
I found the GP surgery very difficult to schedule an appointment with due to the limited availability of slots on short notice. Most days were fully booked, making it challenging to get a same-day or next-day appointment without having to wait for several weeks. This left me feeling frustrated and unable to manage my condition effectively during that period.
The GP surgery I recently visited was well-organized, with an efficient system in place for booking appointments and managing waiting lists. The receptionist was friendly and accommodating, and the nurse was knowledgeable about our health issues. The doctor took a reasonable amount of time to see me, even though they were busy, which showed that they valued my time.
Unfortunately, I had a terrible experience at this GP surgery due to their lack of availability for appointments. Despite multiple attempts, I couldn't get an appointment on short notice or with my preferred time slot, which made it difficult to manage my chronic condition effectively. This resulted in unnecessary stress and anxiety during that period.
The staff at this GP surgery were friendly and welcoming but seemed overwhelmed by the number of patients they had to see. The waiting area was cramped and uncomfortable, which made me feel anxious about my visit. Despite this, the doctor took a reasonable amount of time to see me and explained everything clearly, making the experience somewhat bearable.
The GP surgery I visited recently had limited availability for appointments, particularly on weekdays, which made it difficult for me to get an appointment at a convenient time. This resulted in a lot of stress and anxiety as I had to rearrange my schedule around their limited slots. On the other hand, the doctor was knowledgeable and explained everything clearly.
I found the GP surgery to be very helpful in addressing my health issue but were let down by the lack of availability for appointments. Despite this, the staff were friendly and accommodating, and the nurse was incredibly kind. Unfortunately, I had to wait for several weeks to get an appointment on short notice, which was frustrating.
The GP surgery I recently visited was well-organized, with a system in place for booking appointments and managing waiting lists. However, I found it difficult to schedule an appointment due to limited availability, particularly on weekends. This made me feel frustrated as I had to wait for several weeks to get a same-day or next-day appointment.
I was disappointed by the GP surgery's lack of availability for appointments but appreciated the doctor's kindness and professionalism. The receptionist was friendly and accommodating, and the nurse was knowledgeable about our health issues. Unfortunately, the waiting area could use some improvements to make it more comfortable for patients.
The staff at this GP surgery were unfriendly and unprofessional, which made me feel unwelcome during my visit. Despite this, I appreciated the doctor's attention to detail and explained everything clearly. However, the limited availability of appointments resulted in a lot of stress and anxiety as I had to rearrange my schedule around their limited slots.
I recently visited a GP surgery that was well-organized but lacked availability for appointments. The receptionist was friendly, and the nurse was kind, but this did not make up for the frustration of having to wait for several weeks to get an appointment on short notice. | neutral | 0.424938 | 613 | 3 | Reception Staff Interaction | disappointment | 1 | 0.424938 | Appointment Availability |
I completely trust Stanhope Mews GPs | positive | 0.780348 | 6 | 5.0 | Patient Respect | approval | 0 | 0.780348 | null |
The staff were friendly and helpful, always available to answer questions. However, some of them seemed overworked and stressed, which made the atmosphere a bit tense at times. Overall, I would recommend this surgery to friends and family, but with the understanding that sometimes things can get chaotic. The medical care was top-notch, and the staff's professionalism shone through despite their busy schedules. Sometimes, though, it felt like they were just going through the motions rather than truly caring for their patients. | positive | 0.676529 | 82 | 3 | Staff Professionalism | admiration | 1 | 0.676529 | Staff Professionalism |
The staff were friendly and helpful, making my visit a pleasant experience. However, they could have been more transparent about wait times and appointment details.
I found the staff's attitude to be quite condescending and unprofessional. The nurse seemed more interested in chatting with her colleagues than attending to my concerns. I felt like I was an inconvenience rather than a patient.
The receptionist was extremely helpful and went above and beyond to accommodate me. She explained everything clearly and answered all my questions patiently, making the check-in process smooth and stress-free. However, the waiting area could have been cleaner and more comfortable.
The staff's professionalism was impeccable, but their lack of attention to detail was frustrating. The appointment schedule was not up-to-date, and I had to wait for an extended period due to this error. Despite this, the doctor seemed genuinely concerned about my health.
I had a mixed experience with the GP surgery. On one hand, the receptionist was very efficient and helped me with all my queries. On the other hand, the nurse seemed uninterested in my symptoms, and I had to repeat myself multiple times for her to take notes. Overall, it was a decent visit, but room for improvement.
The staff's behavior towards each other was concerning, as they frequently spoke loudly and dismissively. This created an uncomfortable atmosphere for patients like me who just want some basic care. The receptionist seemed overwhelmed and struggling to keep up with the demands of her role.
I was pleasantly surprised by the GP surgery's staff's friendliness and approachability. They explained everything in a way that I could understand, and they made sure I felt at ease throughout my visit. However, the waiting area could have been more comfortable, and there were not enough chairs for patients who had to wait longer than expected.
The GP surgery's staff failed to meet my expectations on multiple counts. The receptionist was unfriendly and unhelpful, the nurse seemed uninterested in my concerns, and the doctor took a long time to see me despite having an earlier appointment scheduled. Overall, it was a disappointing experience that left me feeling frustrated and unheard.
I found the staff's professionalism to be excellent, but their communication skills left much to be desired. The receptionist would often interrupt me mid-sentence, and the nurse seemed like she had already made up her mind about my diagnosis before I even shared my symptoms. | positive | 0.807583 | 405 | 4 | Staff Professionalism | disappointment | 1 | 0.807583 | Staff Professionalism |
I am very happy with the quality of care and knowledge of receptionist staff and short waiting times | positive | 0.976653 | 18 | 5.0 | Reception Staff Interaction | joy | 0 | 0.976653 | null |
It was a phone conversation to remedy an item that had been left off my prescription Not really enough to gauge feed back upon | neutral | 0.57556 | 24 | 4.0 | Prescriptions and Medication Management | neutral | 0 | 0.57556 | null |
The staff were unhelpful and unprofessional, making the visit frustrating. The nurse didn't seem to care about my vaccination concerns, just went through the motions. I asked multiple questions but wasn't answered properly. The whole experience was a letdown.
I recently visited this surgery for my MMR vaccine and was impressed with the efficiency of the process. The receptionist was friendly and made sure I had everything I needed before the appointment. The nurse explained the vaccine in detail and answered all my questions, putting me at ease. The doctor arrived promptly and checked my records before starting the vaccination.
I've been going to this surgery for years and have always been satisfied with their services. Recently, I got a flu vaccine and was pleased with how smoothly it went. The staff were knowledgeable and friendly, and the nurse explained everything clearly. My only suggestion would be to offer more flexibility in terms of appointment scheduling.
Unfortunately, my experience at this surgery was far from positive. The receptionist seemed overwhelmed and rushed, and the nurse appeared uninterested in addressing my concerns about a recent vaccination side effect. When I asked for further information, she dismissed me with a quick answer without taking the time to fully address the issue. It's disappointing that such an important aspect of care was handled so poorly.
I've been meaning to write this review for months after visiting the surgery for a routine vaccination. The staff were absolutely wonderful - friendly, professional, and attentive to my needs. The receptionist made sure I had all the necessary paperwork before the appointment, and the nurse explained everything in detail. My doctor was also very kind and took time to answer my questions.
I recently visited this surgery for a shingles vaccine and was disappointed with the experience. The receptionist seemed disorganized and struggled to manage the waiting list, which put me on hold for an excessive amount of time. When I finally met with the nurse, she seemed distracted and didn't address all my concerns thoroughly. To make matters worse, I had to wait even longer for the doctor's appointment.
I've been going to this surgery for years and have always been impressed with their services. Recently, I got a booster shot and was pleased with how quickly it went. The staff were knowledgeable and friendly, and the nurse explained everything clearly. My only suggestion would be to offer more convenient hours of operation to accommodate working professionals like myself.
The experience at this surgery was a resounding success from start to finish. The receptionist greeted me warmly and efficiently checked in my details. The nurse was compassionate and took time to answer all my questions about the vaccination. Most impressively, the doctor listened attentively to my concerns and provided personalized guidance on how to manage any potential side effects.
Unfortunately, I had a terrible experience at this surgery when I visited for a HPV vaccine. The receptionist seemed dismissive and uninterested in addressing my concerns, which made me feel uncomfortable from the start. When I asked about aftercare instructions, she simply handed me a pamphlet without explaining it clearly. To make matters worse, the nurse seemed rushed and didn't provide any additional support.
I recently visited this surgery for a routine vaccination and was pleased with the level of care provided. The receptionist made sure I had all the necessary paperwork before the appointment, and the nurse explained everything in detail. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
The staff at this surgery were unhelpful and unprofessional when I visited for a tetanus shot. The receptionist seemed overwhelmed and didn't manage the waiting list efficiently, which put me on hold for an extended period. When I finally met with the nurse, she appeared disinterested in addressing my concerns about vaccine efficacy. To make matters worse, the doctor barely spoke to me before rushing out of the room.
I've been going to this surgery for years and have always been satisfied with their services. Recently, I got a flu shot and was impressed with how quickly it went. The staff were friendly and knowledgeable, and the nurse explained everything clearly. My only suggestion would be to consider offering more flexible appointment scheduling options for working professionals.
I recently visited this surgery for a MMR vaccine and was disappointed with my experience. The receptionist seemed disorganized and didn't manage the waiting list effectively, which put me on hold for an excessive amount of time. When I finally met with the nurse, she appeared distracted and didn't address all my concerns thoroughly. To make matters worse, I had to wait even longer for the doctor's appointment.
I've been meaning to write this review for months after visiting the surgery for a routine vaccination. Unfortunately, my experience was underwhelming - the staff seemed uninterested in addressing my concerns about vaccine effectiveness and didn't provide adequate support. The receptionist barely acknowledged me, and the nurse seemed overwhelmed and rushed. To make matters worse, I felt like I wasn't heard or valued as a patient.
The staff at this surgery were friendly but ultimately unhelpful when I visited for a shingles vaccine. The receptionist made some mistakes with my paperwork, which put me on hold for an extended period. When I finally met with the nurse, she seemed disinterested in addressing my concerns about vaccine efficacy and didn't provide clear guidance on aftercare instructions.
I recently visited this surgery for a booster shot and was pleased with the level of care provided. The receptionist greeted me warmly and efficiently checked in my details. The nurse was compassionate and took time to answer all my questions about the vaccination. Most impressively, the doctor listened attentively to my concerns and provided personalized guidance on how to manage any potential side effects.
I've been going to this surgery for years and have always been satisfied with their services. Recently, I got a HPV vaccine and was impressed with how smoothly it went. The staff were knowledgeable and friendly, and the nurse explained everything clearly. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was stress-free and hassle-free.
I recently visited this surgery for a tetanus shot and was disappointed with the level of care provided. The receptionist seemed overwhelmed and didn't manage the waiting list efficiently, which put me on hold for an extended period. When I finally met with the nurse, she appeared distracted and didn't address all my concerns thoroughly. To make matters worse, I felt like I wasn't heard or valued as a patient.
I've been meaning to write this review for months after visiting the surgery for a routine vaccination. Unfortunately, my experience was underwhelming - the staff seemed uninterested in addressing my concerns about vaccine effectiveness and didn't provide adequate support. The receptionist barely acknowledged me, and the nurse seemed overwhelmed and rushed. To make matters worse, I felt like I wasn't heard or valued as a patient.
The staff at this surgery were friendly but ultimately unhelpful when I visited for a shingles vaccine. The receptionist made some mistakes with my paperwork, which put me on hold for an extended period. When I finally met with the nurse, she seemed disinterested in addressing my concerns about vaccine efficacy and didn't provide clear guidance on aftercare instructions.
I've been going to this surgery for years and have always been satisfied with their services. Recently, I got a flu shot and was impressed with how quickly it went. The staff were friendly and knowledgeable, and the nurse explained everything clearly. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
I recently visited this surgery for a MMR vaccine and was disappointed with my experience. The receptionist seemed disorganized and didn't manage the waiting list effectively, which put me on hold for an extended period. When I finally met with the nurse, she appeared distracted and didn't address all my concerns thoroughly. To make matters worse, I had to wait even longer for the doctor's appointment.
I recently visited this surgery for a routine vaccination and was pleased with the level of care provided. The receptionist made sure I had all the necessary paperwork before the appointment, and the nurse explained everything in detail. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
The staff at this surgery were unhelpful and unprofessional when I visited for a tetanus shot. The receptionist seemed overwhelmed and didn't manage the waiting list efficiently, which put me on hold for an extended period. When I finally met with the nurse, she appeared disinterested in addressing my concerns about vaccine efficacy. To make matters worse, the doctor barely spoke to me before rushing out of the room.
I've been going to this surgery for years and have always been satisfied with their services. Recently, I got a shingles vaccine and was impressed with how smoothly it went. The staff were friendly and knowledgeable, and the nurse explained everything clearly. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
I recently visited this surgery for a routine vaccination and was pleased with the level of care provided. The receptionist made sure I had all the necessary paperwork before the appointment, and the nurse explained everything in detail. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
The staff at this surgery were unhelpful and unprofessional when I visited for a flu shot. The receptionist seemed overwhelmed and didn't manage the waiting list efficiently, which put me on hold for an extended period. When I finally met with the nurse, she appeared distracted and didn't address all my concerns thoroughly. To make matters worse, I felt like I wasn't heard or valued as a patient.
I recently visited this surgery for a routine vaccination and was pleased with the level of care provided. The receptionist greeted me warmly and efficiently checked in my details. The nurse was compassionate and took time to answer all my questions about the vaccination. Most impressively, the doctor listened attentively to my concerns and provided personalized guidance on how to manage any potential side effects.
I've been going to this surgery for years and have always been satisfied with their services. Recently, I got a tetanus shot and was impressed with how smoothly it went. The staff were friendly and knowledgeable, and the nurse explained everything clearly. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
I recently visited this surgery for a shingles vaccine and was disappointed with my experience. The receptionist seemed disorganized and didn't manage the waiting list effectively, which put me on hold for an extended period. When I finally met with the nurse, she appeared distracted and didn't address all my concerns thoroughly. To make matters worse, I had to wait even longer for the doctor's appointment.
I recently visited this surgery for a routine vaccination and was pleased with the level of care provided. The receptionist made sure I had all the necessary paperwork before the appointment, and the nurse explained everything in detail. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
The staff at this surgery were unhelpful and unprofessional when I visited for a routine vaccination. The receptionist seemed overwhelmed and didn't manage the waiting list efficiently, which put me on hold for an extended period. When I finally met with the nurse, she appeared disinterested in addressing my concerns about vaccine efficacy. To make matters worse, the doctor barely spoke to me before rushing out of the room.
I recently visited this surgery for a flu shot and was disappointed with my experience. The receptionist seemed overwhelmed and didn't manage the waiting list effectively, which put me on hold for an extended period. When I finally met with the nurse, she appeared distracted and didn't address all my concerns thoroughly. To make matters worse, I felt like I wasn't heard or valued as a patient.
I recently visited this surgery for a routine vaccination and was pleased with the level of care provided. The receptionist greeted me warmly and efficiently checked in my details. The nurse was compassionate and took time to answer all my questions about the vaccination. Most impressively, the doctor listened attentively to my concerns and provided personalized guidance on how to manage any potential side effects.
I've been going to this surgery for years and have always been satisfied with their services. Recently, I got a tetanus shot and was impressed with how smoothly it went. The staff were friendly and knowledgeable, and the nurse explained everything clearly. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
I recently visited this surgery for a shingles vaccine and was disappointed with my experience. The receptionist seemed disorganized and didn't manage the waiting list effectively, which put me on hold for an extended period. When I finally met with the nurse, she appeared distracted and didn't address all my concerns thoroughly. To make matters worse, I had to wait even longer for the doctor's appointment.
I recently visited this surgery for a routine vaccination and was pleased with the level of care provided. The receptionist made sure I had all the necessary paperwork before the appointment, and the nurse explained everything in detail. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
The staff at this surgery were unhelpful and unprofessional when I visited for a routine vaccination. The receptionist seemed overwhelmed and didn't manage the waiting list efficiently, which put me on hold for an extended period. When I finally met with the nurse, she appeared disinterested in addressing my concerns about vaccine efficacy. To make matters worse, the doctor barely spoke to me before rushing out of the room.
I recently visited this surgery for a flu shot and was disappointed with my experience. The receptionist seemed overwhelmed and didn't manage the waiting list effectively, which put me on hold for an extended period. When I finally met with the nurse, she appeared distracted and didn't address all my concerns thoroughly. To make matters worse, I felt like I wasn't heard or valued as a patient.
I recently visited this surgery for a routine vaccination and was pleased with the level of care provided. The receptionist greeted me warmly and efficiently checked in my details. The nurse was compassionate and took time to answer all my questions about the vaccination. Most impressively, the doctor listened attentively to my concerns and provided personalized guidance on how to manage any potential side effects.
I've been going to this surgery for years and have always been satisfied with their services. Recently, I got a tetanus shot and was impressed with how smoothly it went. The staff were friendly and knowledgeable, and the nurse explained everything clearly. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
I recently visited this surgery for a shingles vaccine and was disappointed with my experience. The receptionist seemed disorganized and didn't manage the waiting list effectively, which put me on hold for an extended period. When I finally met with the nurse, she appeared distracted and didn't address all my concerns thoroughly. To make matters worse, I had to wait even longer for the doctor's appointment.
I recently visited this surgery for a routine vaccination and was pleased with the level of care provided. The receptionist made sure I had all the necessary paperwork before the appointment, and the nurse explained everything in detail. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
The staff at this surgery were unhelpful and unprofessional when I visited for a routine vaccination. The receptionist seemed overwhelmed and didn't manage the waiting list efficiently, which put me on hold for an extended period. When I finally met with the nurse, she appeared disinterested in addressing my concerns about vaccine efficacy. To make matters worse, the doctor barely spoke to me before rushing out of the room.
I recently visited this surgery for a flu shot and was disappointed with my experience. The receptionist seemed overwhelmed and didn't manage the waiting list effectively, which put me on hold for an extended period. When I finally met with the nurse, she appeared distracted and didn't address all my concerns thoroughly. To make matters worse, I felt like I wasn't heard or valued as a patient.
I recently visited this surgery for a routine vaccination and was pleased with the level of care provided. The receptionist greeted me warmly and efficiently checked in my details. The nurse was compassionate and took time to answer all my questions about the vaccination. Most impressively, the doctor listened attentively to my concerns and provided personalized guidance on how to manage any potential side effects.
I've been going to this surgery for years and have always been satisfied with their services. Recently, I got a tetanus shot and was impressed with how smoothly it went. The staff were friendly and knowledgeable, and the nurse explained everything clearly. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
I recently visited this surgery for a shingles vaccine and was disappointed with my experience. The receptionist seemed disorganized and didn't manage the waiting list effectively, which put me on hold for an extended period. When I finally met with the nurse, she appeared distracted and didn't address all my concerns thoroughly. To make matters worse, I had to wait even longer for the doctor's appointment.
I recently visited this surgery for a routine vaccination and was pleased with the level of care provided. The receptionist made sure I had all the necessary paperwork before the appointment, and the nurse explained everything in detail. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
The staff at this surgery were unhelpful and unprofessional when I visited for a routine vaccination. The receptionist seemed overwhelmed and didn't manage the waiting list efficiently, which put me on hold for an extended period. When I finally met with the nurse, she appeared disinterested in addressing my concerns about vaccine efficacy. To make matters worse, the doctor barely spoke to me before rushing out of the room.
I recently visited this surgery for a flu shot and was disappointed with my experience. The receptionist seemed overwhelmed and didn't manage the waiting list effectively, which put me on hold for an extended period. When I finally met with the nurse, she appeared distracted and didn't address all my concerns thoroughly. To make matters worse, I felt like I wasn't heard or valued as a patient.
I recently visited this surgery for a routine vaccination and was pleased with the level of care provided. The receptionist greeted me warmly and efficiently checked in my details. The nurse was compassionate and took time to answer all my questions about the vaccination. Most impressively, the doctor listened attentively to my concerns and provided personalized guidance on how to manage any potential side effects.
I've been going to this surgery for years and have always been satisfied with their services. Recently, I got a tetanus shot and was impressed with how smoothly it went. The staff were friendly and knowledgeable, and the nurse explained everything clearly. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
I recently visited this surgery for a shingles vaccine and was disappointed with my experience. The receptionist seemed disorganized and didn't manage the waiting list effectively, which put me on hold for an extended period. When I finally met with the nurse, she appeared distracted and didn't address all my concerns thoroughly. To make matters worse, I had to wait even longer for the doctor's appointment.
I recently visited this surgery for a routine vaccination and was pleased with the level of care provided. The receptionist made sure I had all the necessary paperwork before the appointment, and the nurse explained everything in detail. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
The staff at this surgery were unhelpful and unprofessional when I visited for a routine vaccination. The receptionist seemed overwhelmed and didn't manage the waiting list efficiently, which put me on hold for an extended period. When I finally met with the nurse, she appeared disinterested in addressing my concerns about vaccine efficacy. To make matters worse, the doctor barely spoke to me before rushing out of the room.
I recently visited this surgery for a flu shot and was disappointed with my experience. The receptionist seemed overwhelmed and didn't manage the waiting list effectively, which put me on hold for an extended period. When I finally met with the nurse, she appeared distracted and didn't address all my concerns thoroughly. To make matters worse, I felt like I wasn't heard or valued as a patient.
I recently visited this surgery for a routine vaccination and was pleased with the level of care provided. The receptionist greeted me warmly and efficiently checked in my details. The nurse was compassionate and took time to answer all my questions about the vaccination. Most impressively, the doctor listened attentively to my concerns and provided personalized guidance on how to manage any potential side effects.
I've been going to this surgery for years and have always been satisfied with their services. Recently, I got a tetanus shot and was impressed with how smoothly it went. The staff were friendly and knowledgeable, and the nurse explained everything clearly. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
I recently visited this surgery for a shingles vaccine and was disappointed with my experience. The receptionist seemed disorganized and didn't manage the waiting list effectively, which put me on hold for an extended period. When I finally met with the nurse, she appeared distracted and didn't address all my concerns thoroughly. To make matters worse, I had to wait even longer for the doctor's appointment.
I recently visited this surgery for a routine vaccination and was pleased with the level of care provided. The receptionist made sure I had all the necessary paperwork before the appointment, and the nurse explained everything in detail. My doctor arrived promptly and checked my records before starting the vaccination. The whole experience was seamless and stress-free.
The staff at this surgery were unhelpful and unprofessional when I visited for a routine vaccination. The receptionist seemed overwhelmed and didn't manage the waiting list efficiently, which put me on hold for an extended period. When I finally met with the nurse, she appeared disinterested in addressing my concerns about vaccine efficacy. To make matters worse, the doctor barely spoke to me before rushing out of the room.
I recently visited this surgery for a flu shot and was disappointed with my experience. The receptionist seemed overwhelmed and didn't manage the waiting list effectively, which put me on hold for an extended period. When I finally met with the nurse, she appeared distracted and didn't address all my concerns thoroughly. To make matters worse, I felt like I wasn't heard or valued as a patient.
I recently visited this surgery for a routine vaccination and was pleased with the level of care provided. The receptionist greeted me warmly and efficiently checked in my details. The nurse was compassionate and took time to answer all my questions about the vaccination. Most impressively, the doctor listened attentively to my concerns and provided personalized guidance on how to manage any potential side effects.
I've been going to this surgery for years and have always been satisfied with their services. | negative | 0.837753 | 4,065 | 2 | Reception Staff Interaction | disappointment | 1 | -0.837753 | Vaccinations |
The staff were friendly but seemed overwhelmed with patients.
I found the nurses to be extremely competent and caring, always explaining my treatment options in detail. However, the administrative staff were slow and disorganized, causing delays in the check-in process.
From what I saw, the doctors seem to be very knowledgeable about their field, but they can come across as a bit aloof and dismissive of patients' concerns. The overall experience was decent, but it could be improved with more training on communication skills.
The GP's office staff were very polite and welcoming, but the actual consultation felt rushed and superficial. I had to ask multiple times for clarification on my medication regimen, which made me feel like an inconvenience rather than a valued patient.
I've been going to this surgery for years and have always found the staff to be incredibly professional and efficient. However, during my most recent visit, I felt like I was seen as just another number rather than a person with concerns.
The GP's office was clean and well-organized, but the waiting room was tiny and cramped. The receptionist seemed friendly enough, but she barely spoke to me beyond checking in and out. Overall, it was a standard, no-frills experience.
I recently had an appointment at this surgery and was impressed by how organized and efficient the staff were. However, I did feel like I was rushed through my consultation and didn't get as much time with the GP as I would have liked.
The surgery's administrative staff seemed to be struggling to keep up with the high volume of patients, resulting in long wait times and disorganization. Despite this, the actual consultations felt professional and competent.
Unfortunately, my experience at this surgery was a letdown from start to finish. The waiting room was dirty and uncomfortable, and the receptionist seemed completely uninterested in helping me. | neutral | 0.487576 | 311 | 3 | Accessibility and Convenience | disappointment | 1 | 0.487576 | Staff Professionalism |
Punctual both ways very friendly and professional in every way | positive | 0.949136 | 10 | 5.0 | Patient Respect | admiration | 0 | 0.949136 | null |
The GP practice is decent, but follow-up appointments are a hassle. They rarely call or text me to check on my condition, making it hard to get timely support.
I had an excellent experience with the GP surgery from start to finish. The staff were very attentive and explained everything in detail. However, I did have some concerns about the continuity of care after leaving the surgery. I was unsure if all my test results would be sent to my new GP.
The GP practice is well-organized, but their follow-up process is lacking. It's been over a month since my appointment, and I still haven't received any updates on my condition or treatment plan. This lack of communication makes it difficult for me to manage my health effectively.
I recently visited the GP surgery for a routine check-up, and I was impressed by the professionalism and care provided by the staff. However, when it came time for my follow-up appointment, they forgot to schedule it, leaving me feeling frustrated and neglected.
The GP practice has improved significantly since I first started going there, but I still have concerns about continuity of care. Sometimes, I feel like I'm not receiving the same level of attention from different doctors or nurses. This can be confusing and make it harder for me to manage my condition effectively.
I had a positive experience with the GP surgery initially, but unfortunately, the follow-up process fell short. The receptionist was friendly and helpful, but there were long delays between appointments, which made it difficult for me to get timely support when I needed it most.
The GP practice has one major flaw: their lack of communication after appointments. It's been months since my surgery, and I still haven't received any updates on my condition or treatment plan. This lack of follow-up is concerning and makes it hard for me to manage my health effectively in the long run.
I recently visited the GP surgery with a family member who had a minor issue, and we were both impressed by the care provided by the staff. However, when it came time for the doctor's note for our child's school, they told us that they couldn't provide one due to some policy or procedure, which was frustrating.
The GP practice is convenient and well-organized, but their follow-up process needs significant improvement. I've been going there for years and still haven't received any regular check-ups or reminders about my condition, making it hard for me to stay on top of my health.
I had mixed feelings during my recent visit to the GP surgery. The staff were friendly and professional, but when I asked about follow-up appointments, they seemed confused and unhelpful. This left me feeling uncertain about what would happen next with my treatment plan.
The GP practice is doing a better job than before in terms of communication, but there's still room for improvement. Sometimes, the receptionist calls to check on my condition, while other times I have to follow up with them myself, which can be inconvenient.
I recently had a positive experience with the GP surgery, from start to finish. The staff were attentive and explained everything in detail, and the doctor took time to answer all my questions. However, when it came time for follow-up appointments, they didn't always call or text me as promised, leaving me feeling neglected.
The GP practice has a good reputation, but their follow-up process needs more attention. I've been going there for years, and while the staff is friendly, I often find myself having to call them multiple times to get updates on my condition, which can be time-consuming.
I was pleased with the care provided by the GP surgery initially, but unfortunately, the lack of continuity in their follow-up process has caused me some concern. Sometimes, it feels like I'm starting from scratch every time I see a new doctor or nurse, rather than being able to pick up where I left off.
The GP practice is convenient and well-organized, making it easy for me to schedule appointments and check-in online. However, when it comes to follow-up care, they seem to fall short. I've had issues with delayed appointments and lack of communication from the staff, which can be frustrating.
I recently visited the GP surgery with a minor issue, and while the staff provided good care, I was disappointed that there wasn't more attention paid to my condition in terms of follow-up care. The receptionist barely acknowledged me, and it felt like my concerns were brushed off.
The GP practice has room for improvement when it comes to communication after appointments. Sometimes, I receive calls from the staff checking on my condition, while other times I have to reach out myself. This can be confusing and leave me feeling uncertain about what's happening with my treatment plan. | negative | 0.70472 | 811 | 4 | Communication Effectiveness | disappointment | 1 | -0.70472 | Follow-up and Continuity of Care |
Booking an appointment is a frustrating process that waist patience time by having to wait for a call back to triage before actually get an appointment This is highly inefficient and must divert valuable resources from key front line focus areas | negative | 0.905264 | 41 | 3.0 | Appointment Availability | annoyance | 0 | -0.905264 | null |
The staff were extremely helpful and professional throughout my entire visit. They answered all my questions clearly and provided excellent care. The receptionist was particularly friendly and made me feel at ease. I would highly recommend this surgery to anyone looking for a great healthcare experience.
I had a disappointing experience with the GP surgery, unfortunately. The waiting time was quite long, but what really let them down was the lack of communication from the staff. They didn't keep me informed about my test results or appointments, which caused unnecessary stress. I left feeling frustrated and unvalued.
The GP surgery's receptionist is always friendly and welcoming when I visit, which sets a positive tone for my appointment. However, sometimes it feels like they don't take my concerns seriously enough. When I mentioned a persistent cough, the doctor brushed it off without giving me any further investigation. This has left me feeling skeptical about their ability to provide thorough care.
I recently had an excellent experience at this GP surgery with the female nurse who treated me. She was kind, empathetic, and took the time to explain everything in detail. The waiting area was also clean and comfortable. I felt cared for and valued throughout my entire visit.
Unfortunately, my recent visit to the GP surgery fell short of expectations. The staff seemed overwhelmed, and it took ages to get seen. When I finally met with the doctor, they barely looked at me or listen to what I had to say. It was a really disheartening experience that left me feeling unheard and unimportant.
The GP surgery has improved significantly since my last visit, but there's still room for improvement. The staff were efficient and friendly, and the receptionist made check-in easy. However, when it comes to actual care, I feel like they're not doing enough to address underlying health issues. More effort would be needed to truly deliver top-notch service.
I was pleased with my recent visit to this GP surgery, but there are areas for improvement. The nurse was friendly and knowledgeable, and the waiting area was clean. However, when it comes to communication, I feel like they could do better. Sometimes I'm left wondering what's going on with my treatment or test results. | positive | 0.973095 | 375 | 4 | Reception Staff Interaction | disappointment | 1 | 0.973095 | Staff Professionalism |
My appointment was cancelled the morning of my visit I was disappointed | negative | 0.896372 | 12 | null | Appointment Availability | disappointment | 0 | -0.896372 | null |
Booked an appointment at 8am at was seen by GP at 9 40am Very good turnaround | positive | 0.919824 | 15 | 5.0 | Appointment Availability | admiration | 0 | 0.919824 | null |
Reception staff were friendly and welcoming. They handled my initial appointment with ease, explaining everything clearly and answering all my questions thoroughly. The doctor and nurse were also very approachable and put me at ease throughout the visit. Overall, I was impressed by their professionalism and care.
I recently had a bad experience at this GP surgery. The staff seemed disorganised and unprofessional, which made my appointment feel rushed and stressful. The receptionist struggled to book me in initially, and when I finally saw the doctor, they barely listened to what I had to say. Despite this, the nurse was kind and helpful, but it wasn't enough to make up for the rest of the issues.
The GP surgery staff were friendly and welcoming from the moment I walked in. The receptionist greeted me with a smile, and the nurse explained everything in detail before the doctor came to see me. They answered all my questions thoroughly and took time to address my concerns. However, I was disappointed that they didn't offer any additional tests or assessments despite my symptoms being quite severe.
I had a great experience at this GP surgery, which is rare for me as I'm always nervous about going to the doctor's office. The staff were extremely professional and put me at ease from the start. The receptionist made check-in easy, and the nurse was incredibly kind and caring. However, I did have to wait a bit longer than expected to see the doctor.
I recently had an appointment at this GP surgery which left me feeling quite frustrated. The staff seemed completely uninterested in my concerns, which made it difficult for them to provide any adequate care. The receptionist barely acknowledged me, and when I saw the nurse, they just gave me a cursory examination without asking any questions about what was wrong.
The GP surgery staff were friendly and welcoming, but I felt like they didn't take my symptoms seriously enough. The receptionist made check-in easy, but the doctor seemed rushed and didn't give me as much time to ask questions as I would have liked. Despite this, the nurse was kind and helpful throughout the visit.
I recently had a bad experience at this GP surgery which left me feeling disappointed and unheard. The staff seemed completely disorganised, with the receptionist struggling to book me in initially. When I saw the doctor, they barely listened to what I had to say and didn't offer any additional tests or assessments despite my symptoms being quite severe.
I was pleasantly surprised by how professional and caring the staff were at this GP surgery. The receptionist made check-in easy, and the nurse was incredibly kind and helpful throughout the visit. However, I did feel a bit frustrated when they kept putting me on hold while I waited for my appointment.
The GP surgery staff were friendly, but I felt like they didn't take my symptoms seriously enough. The receptionist made check-in easy, but the doctor seemed rushed and didn't give me as much time to ask questions as I would have liked. | positive | 0.911825 | 516 | 4 | Reception Staff Interaction | disappointment | 1 | 0.911825 | Staff Professionalism |
My gp dr tobi is always very helpful | positive | 0.975805 | 8 | 5.0 | Patient Education and Information | approval | 0 | 0.975805 | null |
All the stuff the doctors the nurses the receptionist and everyone else in the building are efficient friendly and inspire confidence They are also very sympathetic | positive | 0.90944 | 26 | 5.0 | Staff Empathy and Compassion | admiration | 0 | 0.90944 | null |
The staff were helpful but always fully booked, resulting in long waits for appointments.
I was disappointed with the appointment availability at this surgery, as they often have full schedules which can lead to lengthy waiting periods.
I recently had an issue with my appointment being rescheduled multiple times due to unavailability of the doctor I originally wanted to see. The receptionist seemed apologetic but explained that it's a common problem and that they're working on improving their scheduling system.
The GP surgery was good, apart from the limited availability of doctors for same-day appointments.
I found the staff at this surgery to be friendly and efficient, however, the lack of flexibility with appointment times made it difficult for me to attend at a time that suited my schedule.
Unfortunately, I had a frustrating experience with the appointment availability at this surgery, as they were consistently fully booked and never seemed to have any last-minute openings. The receptionist was unfriendly and unhelpful when I asked about alternative appointments.
The GP practice made it easy for me to book an appointment online but unfortunately their availability was limited and I found myself waiting in line for over an hour before being seen.
I recently went to this surgery and had a good experience with the staff, however, the problem is that they rarely have any flexibility with their appointment schedule. | negative | 0.6385 | 229 | 4 | Appointment Availability | disappointment | 1 | -0.6385 | Appointment Availability |
Things ran smoothly from start to finish | positive | 0.718974 | 7 | 5.0 | Follow-up and Continuity of Care | approval | 0 | 0.718974 | null |
Always had a Very good service in all aspects | positive | 0.472538 | 9 | 5.0 | Patient Respect | neutral | 0 | 0.472538 | null |
The GP practice is well-organized and efficient in managing my medication. The staff are friendly and attentive, but sometimes it feels like they're not taking my concerns seriously.
I recently had an appointment with the surgery and was pleased with the service. The receptionist was very helpful and made sure I had all the necessary paperwork ready. The nurse seemed to know exactly what she was doing and explained everything clearly. However, when I asked for a prescription refill, it took several days to get back to me. Overall, I would recommend this surgery to anyone in need of GP care.
The staff at this surgery are generally helpful but sometimes seem overwhelmed. They're not always available on the same day that you want to visit, and the waiting room can be quite crowded. However, when they do have time for you, they're very kind and understanding. The doctor seemed knowledgeable and took a good amount of time to discuss my treatment options with me.
I was disappointed with my recent experience at this surgery. From the moment I arrived, I felt like I was just another number in a long line of patients. The receptionist seemed distracted and the nurse barely looked up from her phone as she spoke to me. When it came time for the doctor's visit, they rushed through our conversation and barely explained anything about my treatment. To make matters worse, when I tried to follow up on some concerns I had, I was met with indifference by the staff.
The GP practice is convenient and has a good reputation in the area. However, the staff can be quite short-tempered at times. The receptionist often seems put off when you arrive late or have an issue that requires more attention than expected. That being said, they do try their best to accommodate your needs, even if it doesn't always feel like it.
I was pleased with my recent experience at this surgery. From the moment I arrived, everything felt smooth and efficient. The receptionist greeted me warmly and made sure I had all the necessary paperwork ready. The nurse explained everything clearly and the doctor took a good amount of time to discuss my treatment options with me. Overall, it was a very positive experience.
I've been going to this surgery for years and have generally been satisfied with their services. However, lately, I've noticed that they seem to be understaffed and struggling to keep up with demand. When I visited recently, the waiting room was crowded and the staff seemed overwhelmed. While they did try to accommodate me as best they could, it was clear that they were stretched thin.
The GP practice is good at managing my medication, but sometimes it feels like they're not doing enough to monitor my condition. The staff are friendly, but I often feel like I'm being told what to do rather than having a collaborative conversation about my care. | positive | 0.567266 | 492 | 3 | Reception Staff Interaction | disappointment | 1 | 0.567266 | Prescriptions and Medication Management |
The reception staff were friendly but forgot my appointment twice.
I had to wait for 30 minutes before being seen.
The nurse was very kind and explained everything clearly.
However, the doctor seemed rushed and didn't listen carefully to my concerns.
Despite this, I appreciate their efforts to keep me calm during the procedure. | negative | 0.571637 | 54 | 3 | Reception Staff Interaction | admiration | 1 | -0.571637 | Reception Staff Interaction |
Staff were dismissive of my concerns
I felt like a number not a patient
The receptionist didn't offer much help
They just booked me an appointment.
The nurse was friendly but seemed rushed
Didn't take the time to explain everything
Left me feeling anxious about what's next
Not impressed with the service quality
I recently had an excellent experience at this GP surgery. The staff were extremely welcoming and made me feel at ease from the moment I arrived. They asked about my medical history, explained everything in detail, and even offered some valuable advice on how to manage my condition. The doctor was knowledgeable and took the time to answer all my questions.
I recently had a bad experience with this GP surgery. The staff were unhelpful and unprofessional, making the visit frustrating. I felt like I was a burden to them. They didn't offer any support or guidance, just booked me an appointment without any explanation. Not a good experience at all | negative | 0.805927 | 164 | 3 | Reception Staff Interaction | disappointment | 1 | -0.805927 | Staff Empathy and Compassion |
The staff were friendly and helpful throughout my visit. They explained everything clearly and answered all my questions. The doctor was efficient but also took the time to listen to my concerns, which made a big difference. Overall, it was a great experience and I would definitely recommend this surgery to others. | positive | 0.962551 | 52 | 4 | Staff Professionalism | admiration | 1 | 0.962551 | Staff Professionalism |
The staff at this surgery were incredibly empathetic and understanding when my grandmother fell ill. They took the time to explain everything to us, from treatment options to medication side effects, making sure we felt supported throughout her recovery. The nurse was particularly kind and patient with us, taking care to address all our concerns. However, during one visit, the receptionist seemed put off by my mother's questions about costs, which made me uncomfortable. Despite this, the overall experience at the surgery was still very positive, thanks to the dedication and compassion of the medical staff. They truly went above and beyond to ensure we received the best possible care for our loved ones. | positive | 0.737448 | 114 | 4 | Staff Empathy and Compassion | gratitude | 1 | 0.737448 | Staff Empathy and Compassion |
Very good doctor helping me to recover after my operations Thank you so much | positive | 0.981889 | 14 | 5.0 | Patient Respect | gratitude | 0 | 0.981889 | null |
The reception staff were unfriendly and unhelpful making my visit a chore.
I found the staff quite dismissive and uninterested in my concerns they barely acknowledged me and the nurse seemed rushed during my appointment it was frustrating. The waiting room was also in disarray with empty chairs scattered around the floor. Overall I would not recommend this practice to anyone.
From the moment I arrived, I felt a sense of unease due to the receptionist's abrupt demeanor however, once I met my doctor, their kindness and empathy made up for it greatly they explained everything thoroughly and answered all my questions patiently. The waiting room was also surprisingly clean considering the chaotic atmosphere outside. I would definitely return here despite the initial awkwardness.
The staff were unhelpful and unprofessional making the visit frustrating especially when they got my name wrong multiple times during check-in.
I was pleasantly surprised by how professional and caring the staff were from the moment I arrived until it was time to leave the receptionist made check-in easy, the nurse was incredibly kind, and the doctor took the time to answer all my questions. The only minor complaint I have is that the waiting room was a bit cold.
The entire experience felt chaotic with the receptionist being overwhelmed and rude which set the tone for the rest of my visit the nurse seemed uninterested, and the doctor barely spoke to me. I left feeling unheard and disappointed after being told I wouldn't be seeing another specialist after all. | negative | 0.915129 | 254 | 3 | Reception Staff Interaction | disappointment | 1 | -0.915129 | Reception Staff Interaction |
First class exemplary My doctor Dr PERSON has been an unbelievably supportive and conscientious doctor for me through the years particularly as I have had multiple health issues which she has dealt with with care and attention My only wish is that she never retires Thank you to all the staff there too | positive | 0.954578 | 53 | 5.0 | Patient Respect | gratitude | 0 | 0.954578 | null |
Dr PERSON she is the best | positive | 0.96784 | 6 | 5.0 | Patient Respect | admiration | 0 | 0.96784 | null |
Not having to wait 55 min for my appointment to start | neutral | 0.623749 | 11 | 2.0 | Appointment Availability | neutral | 0 | 0.623749 | null |
I feel my complicated needs are met with patients and respect | positive | 0.49148 | 11 | 5.0 | Patient Respect | approval | 0 | 0.49148 | null |
Most of the Reception staff are courteous and sympathetic however one or two have an unwelcoming and at times officious behaviour towards people who only need help The Reception is the face of the practice and not an easy place to work in and I do not like the unacceptable behaviour that You see towards those who Work in the Reception however Receptionist should be able to cope with these Challenges which may arise from fear or frustration arising from their disease process which the Patient Feel has not been addressed Beeing Kind does not make you a weak Person rather makes you a Quietly Strong and Measured Individual Be kind because Everyone You meet May have Battles Or Trauma s You know Little About | negative | 0.705654 | 122 | 4.0 | Reception Staff Interaction | disapproval | 0 | -0.705654 | null |
The doctor I seen was so nice an absolute pleasure | positive | 0.984635 | 9 | 5.0 | Patient Respect | admiration | 0 | 0.984635 | null |
Because everyone is very kind with me especially my doctor Dr PERSON She s such support and so attentive and caring towards me | positive | 0.977168 | 23 | 5.0 | Staff Empathy and Compassion | caring | 0 | 0.977168 | null |
I am contacted with the reminders often but I haven t seen a GP doctor for a long time But the stuff is very nice polite and easy to communicate | positive | 0.782738 | 29 | 4.0 | Follow-up and Continuity of Care | admiration | 0 | 0.782738 | null |
Reception unusually chaotic I arrived early but seen late by 15 mins ish I think Had I been late I wouldn t have been seen if the notice in waiting area enforced No one apologised | negative | 0.866586 | 33 | 4.0 | Waiting Time | neutral | 0 | -0.866586 | null |
Staff were unfriendly but efficient always.
Their bedside manner could use improvement though.
They did their job well, just didn't make an effort to care about my concerns. I was seen promptly by a nurse who seemed overwhelmed with the workload. The doctor's diagnosis and treatment options were clear, even if they weren't explained thoroughly. Overall, it was just a standard visit without any surprises.
The GP practice is generally good but has room for improvement.
I found the waiting room to be clean and comfortable which is always a plus.
However, I had an appointment scheduled for 10 am but didn't get seen until after lunchtime.
When I did see the doctor, they were kind and explained everything clearly, so it's not all bad.
The GP practice has improved significantly over the years.
They've added more staff to reduce waiting times which is a huge plus.
However, sometimes the nurse seems overwhelmed with patients and doesn't have time to fully explain things.
Overall, I'm very pleased with my experience here. The staff are friendly, and the facilities are modern.
I had a mixed experience at this GP practice unfortunately.
The receptionist was extremely helpful and made check-in easy.
However, when it came time for the actual consultation, the doctor seemed distracted and didn't fully answer all my questions.
It felt like I was just another number in their system rather than a patient who needed care.
I've been going to this GP practice for years and have always had positive experiences.
The staff are friendly, and the waiting room is comfortable.
However, since they added more patients to the list, it's taken longer to be seen. But overall, I still trust my GP to give me good advice.
Unfortunately, my experience at this GP practice was a letdown.
The receptionist barely acknowledged me when I arrived, and the nurse seemed put off by my concerns.
It felt like they didn't have time for me, which made me feel unvalued as a patient.
I left feeling frustrated and unheard.
Staff were efficient but lacked empathy during my visit yesterday.
They quickly ran through the motions without taking the time to really listen or explain things in detail.
The doctor seemed rushed and didn't make eye contact with me at all.
It felt like I was just a minor inconvenience rather than a person who needed care. | negative | 0.523239 | 396 | 2 | Facility Cleanliness | disappointment | 1 | -0.523239 | Treatment Quality |
The staff were friendly and efficient during my visit. The receptionist processed my paperwork quickly and accurately. However, the nurse seemed distracted and forgot to administer a crucial test result.
I found the staff quite dismissive and uninterested in my concerns. The receptionist barely acknowledged me, and the nurse seemed rushed. They didn't take the time to explain what was happening or why certain tests were necessary. I felt like just another patient to be seen quickly.
The surgery team worked together seamlessly, ensuring a smooth and stress-free experience. From check-in to discharge, everything went according to plan. The staff communicated clearly and showed genuine concern for my well-being. Overall, I'm very satisfied with the care I received here.
I was pleasantly surprised by how professional and caring the staff were. The receptionist made check-in easy, and the nurse was incredibly kind. However, the waiting room could use some upgrades - it felt cramped and outdated.
The entire experience felt chaotic. The receptionist was overwhelmed and rude, the nurse seemed uninterested, and the doctor barely spoke to me. I left feeling unheard and disappointed. Despite the staff's apologetic tone, I couldn't shake the sense that I wasn't a priority.
I've been to several GP surgeries in my area, but this one stands out for its excellent service. The receptionist was warm and welcoming, the nurse was attentive, and the doctor took the time to address all my concerns. The surgery ran smoothly, and I felt confident in their care.
The staff at this surgery were unhelpful and unprofessional, making the visit frustrating. They seemed put off by my questions and didn't bother to explain anything clearly. The waiting room was dirty and uncomfortable, which only added to my frustration. | neutral | 0.424101 | 289 | 3 | Patient Respect | disappointment | 1 | 0.424101 | Treatment Quality |
The staff were kind and understanding always.
I appreciated how they made sure I was comfortable during my appointment.
Their empathy and compassion are truly commendable.
I had a great experience with the GP practice overall, but the receptionist seemed completely unaware of the wait time and kept pushing me back for an appointment.
However, once I finally got to see the doctor, she listened attentively and provided clear explanations.
Her bedside manner put me at ease, making my visit much more pleasant than I expected.
The nurse who attended to me was extremely professional but lacked warmth, which made the experience somewhat uncomfortable.
Despite this, they still managed to address all of my concerns and provide some useful advice.
I appreciate their expertise and efficiency, even if it didn't feel very personalized.
I recently had a mixed experience with the GP practice. The receptionist seemed completely unfriendly and uninterested in assisting me.
However, once I spoke with the doctor, they were warm, kind, and genuinely cared about my well-being.
Unfortunately, this wasn't enough to overcome the initial negative impression.
The GP practice is generally excellent, with staff who are knowledgeable and compassionate.
I was particularly impressed by how they handled a sensitive situation involving one of their patients.
Their professionalism and empathy helped to create a positive outcome for everyone involved.
I recently visited the GP surgery with an issue that required urgent attention.
Unfortunately, I found the waiting room to be overcrowded and noisy, which made my experience stressful.
However, once I was seen by the doctor, they were kind, competent, and made sure I received proper care. | positive | 0.944178 | 270 | 3 | Staff Empathy and Compassion | admiration | 1 | 0.944178 | Staff Empathy and Compassion |
Staff were friendly but seemed overworked,
making my appointment feel rushed.
They efficiently managed the waiting room,
but could've offered more explanation on procedures.
I found the staff quite dismissive and uninterested
in my concerns. The receptionist barely acknowledged me,
and the nurse seemed rushed. I was only there for 10 minutes.
The doctor came in, but didn't explain much about my diagnosis.
When asked what the next steps would be, they just told me to follow up.
I recently visited this surgery and had a great experience
with the staff. They were all so friendly and welcoming,
from the receptionist who checked me in to the nurse who
explained everything I needed to know. The doctor was also very kind
and took time to answer my questions, making sure I felt at ease.
I would definitely recommend this surgery to others.
The staff were unhelpful and unprofessional,
making the visit frustrating. They seemed more interested
in chatting with each other than in helping me with my issue.
When I asked for a second opinion, they became defensive.
Overall, I was disappointed with the service I received here. | negative | 0.843346 | 188 | 4 | Reception Staff Interaction | disappointment | 1 | -0.843346 | Staff Professionalism |
I find it hard to get appointment with own doctor | negative | 0.774021 | 10 | 3.0 | Appointment Availability | disappointment | 0 | -0.774021 | null |
Good quality of care and appreciate the 9 11am urgent issues service | positive | 0.94846 | 11 | 5.0 | Patient Respect | admiration | 0 | 0.94846 | null |
Reception staff were unfriendly and disorganized always causing delays. The waiting room was cold and uncomfortable which made my anxiety worse. The nurse seemed rushed and didn't explain things properly to me. I had to ask multiple times for clarification, but even then, I wasn't entirely satisfied with the care I received.
The receptionist barely acknowledged me, and the nurse seemed uninterested in my concerns. However, the doctor was kind and took time to answer my questions. Despite this, I couldn't shake off the feeling that my issues were not being fully addressed. The overall experience was disappointing, but the staff's professionalism saved it from being a complete disaster.
I found the GP surgery to be quite welcoming and professional. From the moment I arrived, I was treated with kindness and respect. The receptionist greeted me warmly, the nurse explained everything in detail, and the doctor took time to answer my questions. The waiting room was comfortable, and the staff were attentive to my needs. However, I did notice that the facilities could use some updating.
The staff at this GP surgery were unhelpful and unprofessional, making the visit frustrating. The receptionist seemed disorganized, and the nurse barely looked up from her phone. Despite the doctor's best efforts, I didn't feel heard or understood. The waiting room was cold and uncomfortable, which only added to my frustration.
I had a mixed experience at this GP surgery. On the one hand, the staff were kind and professional. The receptionist made check-in easy, and the nurse was incredibly kind. However, the doctor seemed rushed and didn't explain things properly. I felt like I was rushed through my appointment and didn't have time to ask all my questions.
The entire experience felt chaotic at this GP surgery. The receptionist was overwhelmed and rude, the nurse seemed uninterested, and the doctor barely spoke to me. I left feeling unheard and disappointed. Despite the staff's professionalism, the overall atmosphere was tense and stressful. | negative | 0.921917 | 328 | 4 | Staff Professionalism | disappointment | 1 | -0.921917 | Patient Respect |
Because I was very well attended by everyone | positive | 0.969243 | 8 | 5.0 | Patient Respect | admiration | 0 | 0.969243 | null |
Reception staff were pleasant but not overly attentive. The waiting room was clean and well-maintained, which was a relief. However, the doctor seemed distracted during our conversation and didn't fully address my concerns. I appreciated the nurse's kind demeanor, though. Overall, it was an average experience, neither exceptional nor particularly disappointing. | positive | 0.569154 | 51 | 3 | Reception Staff Interaction | admiration | 1 | 0.569154 | Staff Empathy and Compassion |
The staff were friendly and helpful, answering all my questions thoroughly. They explained everything clearly and made sure I understood what was happening with my treatment. The waiting time was surprisingly short considering the amount of people there, which was a big plus. Overall, I'm pleased with the service I received. However, the consultation itself could have been longer as some topics felt rushed.
I found the GP to be completely uninterested in my symptoms and barely listened to what I had to say. The nurse seemed put off by me asking questions and made no effort to reassure me that everything would be okay. The waiting room was also a bit of an ordeal, with patients being rushed out without their medication ready.
The staff were incredibly friendly and welcoming from the moment I walked in. They checked me in promptly and provided me with a comfortable place to wait. When my GP came in, they explained my diagnosis and treatment options clearly and took the time to answer all my questions. However, I did find the nurse to be somewhat distracted and slightly rude when it came to checking my blood pressure.
I was really impressed by how efficient and well-organized the entire process was. The receptionist checked me in quickly and the nurse provided me with a thorough explanation of what would happen during the procedure. My GP also came in promptly, despite being running behind schedule, and took time to address all my concerns. Overall, I felt very comfortable and cared for throughout the visit.
The consultation itself was really helpful but let down by the initial reception experience. The waiting room was cramped and uncomfortable, and the receptionist barely acknowledged me when I arrived. However, once I met with my GP, they were fantastic, explaining everything clearly and providing personalized advice.
I had a generally good experience at this surgery, despite some minor annoyances along the way. The staff were all very friendly and welcoming, but the waiting room could have been cleaner and more comfortable. My GP was excellent, though - they took the time to listen to my concerns and provided clear explanations for everything. | positive | 0.878919 | 362 | 4 | Staff Empathy and Compassion | admiration | 1 | 0.878919 | Treatment Quality |
The surgery has always been attentive to my needs | positive | 0.842028 | 9 | 5.0 | Follow-up and Continuity of Care | approval | 0 | 0.842028 | null |
The staff were friendly and helpful always getting my appointments on time but sometimes overbooked which made waiting areas quite cramped. The receptionist was very understanding when I had to reschedule for a third time due to family emergency. However, the lack of communication regarding my new appointment time really frustrated me. Overall, it's great that they prioritize patient care but improve communication and space would be ideal. | positive | 0.424757 | 68 | 4 | Reception Staff Interaction | annoyance | 1 | 0.424757 | Reception Staff Interaction |
The staff were very helpful and efficient always finding time for new patients without exception even on short notice was a big plus.
I recently had an appointment at this surgery and I must say the waiting room temperature was set too high which made my visit uncomfortable. However, once the doctor arrived everything went smoothly.
Unfortunately, my experience was marred by a long wait of over 30 minutes despite booking in advance. The receptionist apologized profusely but didn't seem to be able to do much about it.
I had to wait for over an hour before being seen and even then I wasn't given the time I requested with the doctor which really disappointed me. The nurse seemed kind but was rushed and apologetic at the same time, which made things awkward. | positive | 0.775915 | 133 | 2 | Reception Staff Interaction | disappointment | 1 | 0.775915 | Appointment Availability |
I am happy with the service Thank you | positive | 0.97412 | 8 | 5.0 | Patient Respect | gratitude | 0 | 0.97412 | null |
Dr PERSON is an outstanding doctor | positive | 0.95617 | 6 | 5.0 | Patient Respect | admiration | 0 | 0.95617 | null |
The GP surgery is quite understaffed which makes it difficult to get an appointment quickly but it's worth waiting for because of the excellent care I receive from the doctors.
I had a decent experience at this GP surgery, but the real issue was with the appointment system. They never seem to have availability until late in the day or over the weekend which is inconvenient for me as I work during the week and can't visit then. The staff are friendly and efficient, but it's hard to schedule appointments without having to call multiple times.
I recently visited this GP surgery and was impressed by how organized they were. They had a clear system in place for booking appointments and check-in. However, when I tried to book an appointment online, the website was slow and sometimes would not load which made the whole process frustrating. Overall, it's a great practice but needs some improvements.
I've been trying to get an appointment at this GP surgery for weeks and finally managed to secure one. However, when I arrived, I was disappointed to find that the waiting room was dirty and uncomfortable. The staff seemed overwhelmed with patients and didn't offer me any refreshments which made my visit unpleasant.
I was pleased with my experience at this GP surgery but felt it could be improved by having more appointment availability during the week. The receptionist was friendly and efficient, and the nurse explained everything in detail. However, I did have to wait for over an hour before being seen which was frustrating.
The GP surgery I visited recently had an excellent reputation online but unfortunately, my experience didn't live up to it. The staff seemed uninterested and dismissive, and the waiting room was uncomfortable. The receptionist barely acknowledged me when I tried to book an appointment, and the nurse seemed rushed when she came to see me.
I've been going to this GP surgery for years and have always been impressed with their service. However, recently they've introduced a new online booking system which has caused some issues. It's slow and sometimes won't load, but the staff are still friendly and efficient. | positive | 0.497977 | 361 | 3 | Reception Staff Interaction | disappointment | 1 | 0.497977 | Appointment Availability |
Dr was very supportive and offered great help | positive | 0.968404 | 8 | 5.0 | Patient Respect | admiration | 0 | 0.968404 | null |
The reception staff were friendly and welcoming but struggled with keeping my appointment on time. It was a bit frustrating, but they did offer a solution and apologized for the delay. I appreciate their efforts to make it right. However, I do wish they could have been more proactive in finding me an earlier slot. Despite this, my overall experience at the surgery was positive, and I'll be returning. The staff's kindness and professionalism made up for any inconvenience caused by their mistake. | neutral | 0.42164 | 83 | 4 | Staff Professionalism | desire | 1 | 0.42164 | Reception Staff Interaction |
The GP practice is understaffed during weekdays but has adequate evenings for walk-ins. The receptionist was apologetic about the wait, which lasted around 20 minutes. Overall, I was satisfied with my experience, mainly due to the friendly and knowledgeable staff.
I had a decent appointment with the GP, mostly because they were able to see me quickly. However, the waiting area was quite small and uncomfortable. The nurse seemed nice but didn't explain much about my condition. Still, the overall service was decent considering it's not the most popular practice in town.
I recently visited this surgery for a routine check-up, which was a great experience all around. The receptionist was very welcoming and helped me with the booking process efficiently. The waiting time wasn't too long either, making it feel like a seamless experience from start to finish. I even got some valuable advice on how to manage my diabetes better.
Unfortunately, my last visit to this GP surgery was disappointing due to poor appointment availability. I had scheduled an appointment for 10 am but arrived over an hour earlier to fill out the paperwork. However, they were not ready until around 11 am, and I ended up waiting for almost another hour before seeing the doctor. It would be great if they could have more appointments available during peak hours.
I recently needed some urgent attention from this GP surgery due to a serious health issue. The staff were incredibly understanding and accommodating throughout my appointment. Despite the short notice of my visit, the practice managed to find time for me, which I greatly appreciated. However, the waiting room was quite small, making it uncomfortable for others.
I visited this surgery several times before finally finding one that suits my needs. Unfortunately, their appointment availability is quite limited, especially during weekdays. This made it difficult for me to schedule an appointment at a time that worked best for me. I ended up having to call multiple times just to secure a spot within the next few days.
I was extremely frustrated with my experience at this GP surgery due to poor communication and inadequate appointment availability. When I first called to book an appointment, the receptionist told me there were available slots in two weeks. However, when I showed up on the designated day, they informed me that those appointments had been rescheduled for another time without informing me beforehand. The entire process left a bad taste in my mouth.
The GP practice was helpful and efficient during my last visit, but the appointment availability is still quite limited. They were able to fit me in quickly, which I appreciated. However, it took me about 30 minutes to fill out the paperwork before being seen by the doctor. It would be great if they could have more appointments available during off-peak hours.
I recently experienced some health issues and visited this GP surgery for help. Unfortunately, their appointment availability was quite limited, especially during weekdays. I had to call multiple times just to secure a spot within the next few days. However, when I finally got an appointment, the staff were friendly and knowledgeable, which made up for my initial frustration.
I found the GP practice to be relatively efficient and accommodating, mainly due to their good appointment availability. They managed to fit me in at short notice, which was greatly appreciated. The waiting area was comfortable and clean, making it feel like a welcoming space for patients. | positive | 0.726637 | 580 | 3 | Reception Staff Interaction | disappointment | 1 | 0.726637 | Appointment Availability |
The appointment almost was on time my GP Dr PERSON always is being kind and professional | positive | 0.965258 | 17 | 4.0 | Staff Professionalism | neutral | 0 | 0.965258 | null |
I went online to book an appointment That is the first time that has ever worked for me I got an appointment quicker that I ever previously had got to the Doctors was seen bang on time and the doctor PERSON was great Only one problem she doesn t have the specialist authorisation to give me the prescription that I needed | positive | 0.932536 | 61 | 5.0 | Accessibility and Convenience | neutral | 0 | 0.932536 | null |
The doctors are professional and helpful Reception is much better now than in the past Great place | positive | 0.969698 | 20 | 4.0 | Staff Professionalism | admiration | 0 | 0.969698 | null |
Very helpful friendly and polite staff Can t recommend enough | positive | 0.971181 | 9 | null | Staff Professionalism | admiration | 0 | 0.971181 | null |
Reception staff were friendly and helpful always.
The nurses were very kind and professional when checking my blood pressure.
I was impressed by the doctor's bedside manner, especially during a difficult diagnosis.
Staff seemed to be under pressure with long waiting times, but they all tried their best.
The receptionist could have been more attentive, but overall it was a positive experience.
I had to wait for over an hour before seeing the doctor and felt rushed through my consultation. The staff were still polite but it didn't make up for the time I wasted.
The staff showed compassion and empathy during a sensitive appointment with one of our family members.
However, I found some of the nurses seemed disorganized and struggled to manage the workload.
Despite this, the overall experience was good due to the kind and caring nature of most staff.
Unfortunately, my experience was marred by a poorly trained nurse who failed to explain my medication properly. | positive | 0.841414 | 160 | 4 | Reception Staff Interaction | admiration | 1 | 0.841414 | Staff Professionalism |
Reception staff were always friendly but on my last visit they seemed particularly overworked and stressed which made my experience a bit awkward. They were apologetic about the delay, but it was clear that they had more patients to attend to. The nurse who came in was lovely though and explained everything clearly. I appreciate their hard work despite the chaos they must be dealing with. | negative | 0.584613 | 66 | 4 | Reception Staff Interaction | admiration | 1 | -0.584613 | Staff Professionalism |
This was a telephone appointment only It was helpful but as the technology did t allow me to upload a photo I needed to a visit in person would have been more satisfactory However the doctor was helpful and arranged for me to have blood tests | positive | 0.435926 | 46 | 4.0 | Appointment Availability | neutral | 0 | 0.435926 | null |
Success in drawing blood from me the first time not 2 3 attempts and still failing which wasn’t very comfortable | negative | 0.616612 | 19 | 3.0 | Test Results | disappointment | 0 | -0.616612 | null |
Very satisfied as reception always helpful However i get feustrated whwn so often told to look at websire and fill in request etc as a partially sighted person it gets very irriating Can t always use lap top or computer | negative | 0.479068 | 40 | 5.0 | Reception Staff Interaction | neutral | 0 | -0.479068 | null |
Staff are helpful and doctors are so kind to listen to us | positive | 0.967087 | 12 | 4.0 | Patient Respect | admiration | 0 | 0.967087 | null |
It is impossible to obtain an appointment due to the appointment rota not being made up | negative | 0.852344 | 16 | 1.0 | Appointment Availability | neutral | 0 | -0.852344 | null |
The GP's staff were friendly but not efficient, which made waiting time longer than expected. The receptionist was apologetic about the delay but didn't seem to understand its impact on patients' stress levels.
I had a mixed experience at this surgery. The receptionist was welcoming and checked in my mother efficiently. However, when we needed to discuss her medication, the nurse seemed distracted and didn't answer our questions thoroughly. The GP listened attentively, though, and provided some reassurance. Overall, it felt like a decent visit, but not outstanding.
The GP surgery's staff were completely unfriendly and unhelpful. The receptionist barely acknowledged me when I arrived, and the nurse seemed put off by my concerns about my symptoms. The waiting area was also cluttered and uncomfortable. I ended up leaving without seeing the doctor because of their attitude.
I recently visited this surgery with a family member who suffers from chronic pain. The staff were extremely welcoming and accommodating, which made us feel at ease. The receptionist checked in both of us efficiently and explained the waiting process clearly. The nurse was also very kind and explained the treatment options in detail. We even received a discount on our medication, which was a lovely touch.
The GP's staff were completely unprofessional and disorganized. When I arrived for my appointment, the receptionist seemed overwhelmed and kept apologizing for the delay. The nurse came in late and didn't explain anything about my condition. To make matters worse, the doctor spent most of the time on their phone instead of attending to us. | negative | 0.767293 | 259 | 4 | Reception Staff Interaction | disappointment | 1 | -0.767293 | Patient Respect |
I m still getting used to the new premises in two different locations I find it very difficult to speak to a receptionist by telephone as the waiting time is too long | negative | 0.796166 | 31 | 4.0 | Waiting Time | neutral | 0 | -0.796166 | null |
The GP practice provides excellent follow-up care, always ensuring my test results are promptly available. This has saved me from unnecessary anxiety during check-ups. The reception staff were efficient and friendly, answering all my queries quickly.
I was extremely disappointed with the lack of continuity of care at this surgery. My doctor was new to the practice when I first registered, but he never referred to any notes or previous conversations we had. This meant that each visit felt like a complete start from scratch, which made it difficult for me to keep track of my condition.
I recently visited this GP surgery and was really impressed with how well-organized everything seemed. From the check-in process to the actual consultation, I felt confident that I was receiving top-notch care. The staff were all very professional and courteous, and the doctor took a genuine interest in my concerns.
Unfortunately, my experience at this GP practice fell short of my expectations for follow-up and continuity of care. Despite making multiple appointments and sending messages, I never received any updates on my test results or treatment plan. The receptionist seemed overwhelmed with work and didn't offer any assistance or support.
I've been attending this surgery for years and have always been satisfied with the level of service provided. However, recently I noticed that some of my previous medical records were incomplete, which made it difficult for me to keep track of my condition. The reception staff apologized and promised to rectify the situation, but I'm still waiting to see improvements.
The GP practice seems to be doing a great job with follow-up care, but there's always room for improvement when it comes to continuity of care. During my most recent visit, I asked about a medication that was prescribed years ago, only to find out that they had no record of it in their system. This made me question the reliability of their records.
I recently had an emergency surgery with this practice and was pleased to see how efficiently everything ran. The reception staff were quick to respond and organized my appointment without any issues. However, I did notice that some of my medical notes seemed outdated, which might have led to delays in receiving proper treatment.
Despite the excellent follow-up care provided by this GP practice, I couldn't help but feel frustrated with the lack of continuity of care during my most recent visit. The doctor barely spoke to me and didn't seem to know much about my condition, which left me feeling unheard and neglected. | positive | 0.841358 | 425 | 3 | Follow-up and Continuity of Care | disappointment | 1 | 0.841358 | Follow-up and Continuity of Care |
Because all staff are friendly and helpful and respectful | positive | 0.93997 | 9 | 5.0 | Staff Professionalism | admiration | 0 | 0.93997 | null |
No waiting time Pleasant reception staff Comforting examining staff | neutral | 0.561315 | 9 | 5.0 | Patient Respect | neutral | 0 | 0.561315 | null |
I find it much harder to communicate with surgery for appointments with doctors but nursing care good | neutral | 0.560166 | 17 | 3.0 | Appointment Availability | admiration | 0 | 0.560166 | null |
The staff were friendly but not attentive, making my visit somewhat stressful. The receptionist was polite but seemed overwhelmed with paperwork. The nurse was kind but rushed through the examination. I had to repeat my concerns twice before they were addressed. Overall, it was an average experience.
I found the follow-up care to be excellent, the GP kept me updated on my condition and made sure everything was under control. However, the initial consultation was somewhat lacking, the doctor seemed preoccupied with other patients. Despite this, I felt comfortable enough to ask questions and express my concerns. The nurse also did a great job of listening and explaining things in detail.
I've been going to this GP surgery for years and have always had positive experiences. However, my most recent visit was somewhat disappointing. The receptionist seemed tired and unfriendly, but the nurse made up for it with her kindness and care. Unfortunately, I did experience some issues that required follow-up appointments, which added to my stress levels.
The GP surgery staff were very professional and efficient, making check-in a breeze. However, I felt that they didn't really listen to my concerns during the consultation, which left me feeling somewhat unheard. The nurse was lovely but didn't seem to know much about the treatment options.
I recently had a terrible experience with this GP surgery, which has shaken my trust in them. The receptionist was completely unhelpful and seemed to be on her phone most of the time. The doctor was also very dismissive and didn't take the time to explain things properly. The nurse tried to make up for it but ultimately couldn't fix the issues I had. | negative | 0.769964 | 279 | 3 | Follow-up and Continuity of Care | disappointment | 1 | -0.769964 | Follow-up and Continuity of Care |
I was a bit nervous about visiting a new GP surgery but my experience here exceeded expectations The staff were friendly efficient and put me at ease throughout The doctor took the time to understand my specific needs and provided personalized guidance Can t praise this practice enough I ll be back | positive | 0.933591 | 51 | 5.0 | Staff Empathy and Compassion | approval | 0 | 0.933591 | null |
The GP surgery staff were very helpful and professional, always putting my needs first. They answered all my questions thoroughly and explained everything in a clear manner, making me feel at ease. The receptionist was friendly and efficient, checking me in quickly while also being courteous. However, I did notice that some of the nurses seemed overwhelmed during peak hours, but overall, it was a great experience. | positive | 0.926821 | 67 | 4 | Staff Professionalism | admiration | 1 | 0.926821 | Staff Professionalism |
Repeat prescriptions can be requested online which is highly convenient Yet there are times when the turnaround time for a prescription is longer than expected | neutral | 0.634825 | 25 | 5.0 | Accessibility and Convenience | neutral | 0 | 0.634825 | null |
I am very pleased with the service provided by this surgery The staff are always friendly professional and efficient The doctors and nurses take the time to listen to my concerns and explain things in a way that s easy to understand Appointments are well organized and I appreciate how smoothly the process runs whether booking online or in person It s reassuring to feel that my health is in good hands and I m grateful for the care and support I receive here | positive | 0.967201 | 80 | 5.0 | Staff Professionalism | admiration | 0 | 0.967201 | null |
"The GP practice did an excellent job of following up on my condition after the initial diagnosis. They sent a thorough report to my specialists, ensuring I received comprehensive care throughout my treatment."
"I recently had a great experience with this GP surgery. The staff were friendly and efficient, making it easy for me to schedule appointments and manage my ongoing health issues."
"Unfortunately, my visit to this GP practice was marred by poor communication and unprofessional behavior from the receptionist. Despite my concerns being addressed, I felt rushed through the consultation and wasn't given a thorough explanation of my diagnosis or treatment options."
"I've been using this surgery for years and have always been satisfied with their follow-up care. They're proactive in checking in on me between appointments, which is greatly appreciated."
"Last week's visit to this GP practice was a complete disaster. The staff seemed overwhelmed and disorganized, leading to a lengthy wait and poor communication from the doctor regarding my diagnosis."
"I've had mixed experiences with this surgery over the years, but one thing that sets them apart is their follow-up care after diagnoses are made. They keep in touch with me regularly, which I find reassuring."
"The GP practice took a bit too long to call me back for my check-up, and when they did, the receptionist seemed distracted and unfriendly. However, once the doctor arrived, everything was fine."
"I recently experienced some issues with the surgery's follow-up care after an initial diagnosis. They didn't contact me as frequently as I'd expected, leaving me feeling uncertain about my treatment plan." | positive | 0.879651 | 264 | 3 | Follow-up and Continuity of Care | disappointment | 1 | 0.879651 | Follow-up and Continuity of Care |
The GP surgery staff were friendly but struggled with test results. They took over 30 minutes to deliver the news, which was a significant delay. The receptionist seemed overwhelmed, and the nurse apologized for the wait. The results themselves revealed some unexpected changes, which I had not anticipated. Overall, while the staff were well-intentioned, the process was slow and frustrating.
I was disappointed with my recent visit to this surgery, particularly with test results. The doctor's explanation of the findings left me feeling confused and uncertain. The nurse seemed in a rush, and the receptionist barely acknowledged my concerns. To make matters worse, it took over an hour to obtain the test results, which only added to my frustration. I had hoped for a more thorough and efficient experience.
The GP surgery's approach to test results was lacking in communication. They failed to inform me about my test results until I asked multiple times, which left me feeling uninformed and anxious. The staff seemed disorganized, with the receptionist struggling to locate my files. It took an excessively long time to receive the test results, which added to my stress levels.
I was pleased with my recent visit to this surgery, particularly with how they handled test results. The doctor explained everything in detail, and the nurse provided clear instructions on next steps. The staff were friendly and efficient, making the process feel streamlined. However, I did notice that it took a while to obtain the test results, which may be due for improvement.
The GP surgery's handling of test results was subpar, leaving me feeling frustrated and unheard. Despite my concerns being acknowledged by the staff, the receptionist seemed unprepared, and the nurse appeared overwhelmed. The wait time for test results was excessively long, which made it difficult to manage my anxiety levels. I had hoped for a more considerate and responsive experience.
I recently visited this GP surgery with some test results in hand, only to be told that they were not yet available. This left me feeling confused and uncertain about what was happening. The staff seemed unorganized, and the receptionist failed to keep me informed about the status of my test results. It wasn't until I asked multiple times that I finally received an update.
The GP surgery's approach to test results was surprisingly good, considering it was a first-time visit for me. The staff were friendly and welcoming, making me feel at ease from the start. The doctor explained everything clearly, and the nurse provided helpful guidance on next steps. However, there seemed to be some confusion with the test results themselves, which took longer than expected to resolve.
The GP surgery's handling of test results was excellent, but the wait time for results was excessively long. Despite this, the staff were friendly and efficient, making the process feel smooth. The doctor explained everything clearly, and the nurse provided clear instructions on next steps. However, I did notice that it took some time to obtain the test results, which may be due for improvement.
I recently visited this GP surgery with some concerns about my test results, only to find that they were not yet available. This left me feeling frustrated and anxious, as I was eager to get clarity on my health status. The staff seemed unprepared, and the receptionist failed to keep me informed about the status of my test results. | negative | 0.789369 | 567 | 4 | Reception Staff Interaction | disappointment | 1 | -0.789369 | Test Results |
Dr PERSON is always welcoming incisive friendly and careful Highly recommend her | positive | 0.962886 | 12 | 5.0 | Patient Respect | admiration | 0 | 0.962886 | null |
Nothing why try to fix something that isn t broken all the staff from the receptionists the nurses and the doctors are doing fantastic thank you | positive | 0.577926 | 25 | 5.0 | Reception Staff Interaction | gratitude | 0 | 0.577926 | null |
The GP surgery has a very convenient location just off the high street, making it easy to fit appointments around my busy schedule. The staff are generally friendly and welcoming, although I have had some mixed experiences with the receptionists. On one occasion, I was seen within 10 minutes of arriving, which was great. However, on another visit, I had to wait for over an hour to be called back in. Overall, it's a decent surgery, but they need to work on their waiting times and communication between staff members. | positive | 0.892527 | 90 | 4 | Waiting Time | admiration | 1 | 0.892527 | Accessibility and Convenience |
I went to Audiology at Charing Cross Hospital upon the instructions and help by a very nice Polish Doctor from Flood Walk who examined me for Hearing When I got to Audiology They couldn t beam up any details of my existence As they said that the Earls Court Previous Health Centre hadn t sent them on to PERSON at Flood Walk Please could you rectify this PERSON 30 12 1951 11a CRESSWELL PLACE SW109RD | neutral | 0.702496 | 81 | 1.0 | Follow-up and Continuity of Care | neutral | 0 | 0.702496 | null |
I’ve only ever got to see a nurse | neutral | 0.664757 | 8 | 4.0 | Reception Staff Interaction | neutral | 0 | 0.664757 | null |
The GP practice is conveniently located and easily accessible by public transport. However, I found the appointment availability to be quite limited and inconvenient. I had to wait over an hour for a same-day appointment, which was disappointing given the long queues at peak hours. The practice should consider implementing a more efficient booking system or offering online booking to reduce waiting times.
The GP surgery has excellent facilities, but the lack of appointment slots available during weekdays is a major drawback. I've been trying to book appointments for months now, and it's becoming increasingly difficult due to their limited availability. It would be great if they could offer more flexible scheduling options or provide reminders for upcoming appointments.
I recently visited this GP surgery for the first time, and while the staff were friendly and welcoming, the appointment availability was a major issue. I had to take time off work unexpectedly, which made it difficult to find a suitable appointment slot. However, I did appreciate the kind nurse who saw me at short notice.
Unfortunately, my experience with this GP surgery was marred by poor appointment availability. The waiting room was small and cramped, and there were no clear indications of when appointments would be available. The receptionist seemed overwhelmed and couldn't provide any clear information about wait times or availability.
The GP surgery has a good reputation in the area, but their appointment system is woefully outdated. I found myself waiting for over 30 minutes before being seen by the doctor, which was frustrating given the limited number of appointments available. They should consider implementing a more efficient booking system to reduce waiting times.
I recently booked an appointment at this GP surgery and was disappointed to find that the waiting time was over an hour long. The receptionist seemed uninterested in helping me book a different time slot, and I had to politely ask multiple times for assistance. It would be great if they could offer more flexible scheduling options or provide reminders for upcoming appointments.
The GP practice has excellent facilities, but the lack of appointment slots available during weekends is a major inconvenience. As someone with limited mobility, it's essential to have access to appointments on weekends when possible. However, I've been unable to find a suitable time slot and will need to explore alternative options in the future.
I recently had an excellent experience at this GP surgery, but the appointment availability was a concern. The receptionist was kind and efficient, but I found it difficult to book an appointment due to limited availability during my preferred times. It would be great if they could offer more flexible scheduling options or provide reminders for upcoming appointments.
The GP surgery has a good team of doctors and nurses, but the lack of online booking facilities is a major drawback. I had to visit multiple surgeries before finding one that offered same-day appointments, which was time-consuming and inconvenient. It would be great if they could implement an online booking system to make it easier for patients to book appointments at their convenience.
I recently visited this GP surgery during peak hours and was surprised by the long wait times. The appointment availability seemed limited, but I was eventually seen by the doctor after waiting for over 45 minutes. However, the nurse seemed uninterested in answering my questions about treatment options, which left me feeling unsure about my diagnosis.
The GP practice has a good reputation in the area, but the lack of appointment slots available during evenings is a major issue. As someone with limited mobility and working hours that often conflict with typical office hours, it's essential to have access to appointments on evenings when possible. However, I've been unable to find a suitable time slot and will need to explore alternative options in the future.
I recently booked an appointment at this GP surgery and was disappointed to find that there were no available slots for several days after my initial booking. The receptionist seemed uninterested in helping me reschedule or offer alternative dates, which left me feeling frustrated. It would be great if they could offer more flexible scheduling options or provide reminders for upcoming appointments.
The GP surgery has excellent facilities and a kind team of doctors and nurses, but the lack of appointment availability during lunch breaks is a major issue. As someone with limited mobility and working hours that often conflict with typical office hours, it's essential to have access to appointments on specific days when possible. However, I've been unable to find a suitable time slot and will need to explore alternative options in the future.
I recently visited this GP surgery for the first time, but my experience was marred by poor appointment availability. The waiting room was small and cramped, and there were no clear indications of when appointments would be available. However, I did appreciate the kind nurse who saw me at short notice and provided excellent care during my visit.
Unfortunately, my experience with this GP surgery was disappointing due to the limited appointment slots available during weekdays. As someone who needs regular check-ups, it's essential to have access to appointments on weekdays when possible. However, I've been unable to find a suitable time slot and will need to explore alternative options in the future.
I recently booked an appointment at this GP surgery and was pleased to find that there were several available slots within a short period of time. The receptionist was kind and efficient, but I did appreciate the reminder about upcoming appointments to help me stay on schedule. It would be great if they could offer more flexible scheduling options or provide reminders for upcoming appointments.
The GP practice has excellent facilities and a good team of doctors and nurses, but the lack of appointment slots available during weekends is a major issue. As someone with limited mobility, it's essential to have access to appointments on weekends when possible. However, I've been unable to find a suitable time slot and will need to explore alternative options in the future.
The GP surgery has a good reputation in the area, but their appointment system is woefully outdated. I found myself waiting for over 30 minutes before being seen by the doctor, which was frustrating given the limited number of appointments available. However, I did appreciate the kind nurse who provided excellent care during my visit and explained everything in detail.
I recently visited this GP surgery and was disappointed to find that there were no available slots for several days after my initial booking. The receptionist seemed uninterested in helping me reschedule or offer alternative dates, which left me feeling frustrated. However, I did appreciate the reminder about upcoming appointments to help me stay on schedule.
The GP practice has excellent facilities and a kind team of doctors and nurses, but the lack of appointment slots available during evenings is a major issue. As someone with limited mobility and working hours that often conflict with typical office hours, it's essential to have access to appointments on specific days when possible. However, I've been unable to find a suitable time slot and will need to explore alternative options in the future.
I recently booked an appointment at this GP surgery and was pleased to find that there were several available slots within a short period of time. The receptionist was kind and efficient, but I did appreciate the reminder about upcoming appointments to help me stay on schedule. | negative | 0.749525 | 1,255 | 4 | Communication Effectiveness | disappointment | 1 | -0.749525 | Appointment Availability |
Because they re concerned about my heath | neutral | 0.631518 | 7 | 5.0 | Patient Respect | neutral | 0 | 0.631518 | null |
The staff were helpful but not very friendly.
I found the receptionist to be somewhat disorganized and difficult to communicate with. The nurse seemed rushed and wasn't able to answer all my questions thoroughly.
The receptionists at this surgery are absolutely fantastic! They're so welcoming, efficient, and just generally lovely to deal with. I've been coming here for years and it's always a pleasure. The staff really do seem to care about their patients' well-being.
I was appalled by the lack of customer service from the staff at this surgery. The receptionist seemed completely uninterested in helping me and the nurse barely acknowledged my presence. It was like I was invisible.
The staff are generally friendly but sometimes they can be a bit clueless. The receptionist didn't seem to know what was going on with my appointment, but the doctor made up for it by explaining everything clearly.
I had a really bad experience at this surgery because of the poor communication from the staff. The nurse seemed completely unprepared and kept interrupting me while I was trying to ask questions. It felt like I wasn't even heard. | negative | 0.777065 | 188 | 4 | Reception Staff Interaction | disappointment | 1 | -0.777065 | Reception Staff Interaction |
The GP surgery staff were friendly but disorganized, causing a lengthy wait of over an hour for my appointment. The waiting area was crowded with patients, making the experience feel more like a hospital than a general practice.
I had a mixed experience at this GP surgery. On one hand, the receptionist was very efficient and got me checked in quickly. However, when it came to seeing the doctor, I felt rushed through my consultation and didn't get the chance to ask all of my questions.
The staff were incredibly welcoming and made me feel at ease from the moment I arrived. The waiting area was modern and comfortable, which helped put me at ease while I waited for what felt like an eternity. Despite the long wait time, the doctor made up for it with a thorough examination and excellent communication skills. | negative | 0.674181 | 143 | 4 | Reception Staff Interaction | admiration | 1 | -0.674181 | Waiting Time |
Everyone kind helpful and very nice | positive | 0.948119 | 6 | 5.0 | Patient Respect | admiration | 0 | 0.948119 | null |
The GP surgery staff were friendly but disorganized. I had to wait 20 minutes before being seen and wasn't given a clear estimated time for the appointment. The nurse seemed distracted and took a while to explain what was happening. | negative | 0.769302 | 40 | 2 | Waiting Time | neutral | 1 | -0.769302 | Vaccinations |
The doctors and the medical staff here are very good as they look after the patients very well and also very helpful and understanding with patients needs They made you feel at ease talking about your medical condition and keep you informed at all times reassuring that help is always there Very pleased with this medical centre and been with them for well over 30 years | positive | 0.946838 | 66 | 4.0 | Staff Empathy and Compassion | admiration | 0 | 0.946838 | null |
The GP surgery's waiting time was quite acceptable on this visit, thanks to their efficient system of booking appointments online.
I have mixed feelings about the waiting time here. Sometimes it's really quick, but other times you can wait for ages. The staff are generally friendly and apologetic when things get busy. On my last visit, I had to wait over an hour for my appointment, which was disappointing. However, they made up for it by being very understanding and offering me a complimentary drink while I waited. Overall, I think the surgery does its best with limited resources.
I recently visited this GP surgery and was impressed by how quickly I was seen. The waiting time was minimal, which was great considering it was a Saturday morning. However, this made me wonder if they have enough staff on hand to deal with all the patients. On my last visit, I had to wait over 30 minutes before being called in, but the nurse was really nice and explained everything to me.
I'm extremely frustrated with the waiting time at this surgery. Sometimes it feels like they're not even trying to manage their workload. On my last visit, I had to wait for over two hours just to be seen by a doctor. The staff seemed overwhelmed and unorganized, which made the experience really stressful. | positive | 0.803296 | 225 | 4 | Waiting Time | disappointment | 1 | 0.803296 | Waiting Time |
No improvement needed all Very good Thank you | positive | 0.503641 | 8 | 5.0 | Patient Respect | gratitude | 0 | 0.503641 | null |
Reception staff were friendly and welcoming, making the wait time feel manageable. However, my appointment was delayed by over an hour without any explanation or apology from the medical team. The nurse seemed rushed but still managed to answer all my questions thoroughly. Overall, it was a decent experience, but I would have liked a bit more communication about the delay. | neutral | 0.41442 | 61 | 4 | Reception Staff Interaction | disappointment | 1 | 0.41442 | Patient Respect |
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