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I feel That I got good care | positive | 0.895984 | 7 | 4.0 | Treatment Quality | caring | 0 | 0.895984 | null |
I been coming there for so many years and my Dr PERSON he is fantastic | positive | 0.968975 | 15 | 4.0 | Patient Respect | admiration | 0 | 0.968975 | null |
We struggled to get an appointment for over a month, but finally managed to book one with just 24 hours' notice. The receptionist seemed friendly and apologetic about the wait, but it was still a stressful experience.
I found the staff quite dismissive and uninterested in my concerns. They barely acknowledged me and seemed more focused on filling out paperwork than actually attending to my needs. The nurse seemed rushed and didn't take the time to answer all my questions.
The receptionist made check-in easy, but I was disappointed that we had to wait so long for the actual appointment. Despite this, the doctor was kind and explained everything in detail. The waiting area could have been cleaner, though.
I had a great experience at the surgery! The staff were friendly and welcoming from the start. They answered all my questions and provided clear explanations of my diagnosis. The only downside was that they didn't have any available appointments until two weeks later.
The wait time was unacceptable - we spent over an hour in the reception area before being seen. However, once we saw the doctor, everything seemed fine. They were knowledgeable and kind, but it's hard to forgive a terrible waiting experience like that one.
I'm still waiting for my appointment after visiting the surgery three times already! The staff seem nice, but it seems like they're constantly understaffed. I've been told different dates multiple times now, which is really frustrating. | negative | 0.75731 | 243 | 3 | Appointment Availability | disappointment | 1 | -0.75731 | Appointment Availability |
Vaccinations were a mixed bag at this surgery. The nurse was very knowledgeable about the different types of vaccinations available, but the receptionist seemed overwhelmed and forgot to schedule my appointment twice. However, when I did get an appointment, it was with a great doctor who explained everything in detail. Unfortunately, the waiting time was quite long, and I had to wait for over an hour before being seen. Overall, the staff were friendly and apologetic, but the overall experience felt disorganized. | negative | 0.503381 | 82 | 3 | Vaccinations | remorse | 1 | -0.503381 | Vaccinations |
Always quickly get an appointment and doctors are knowledgeable and supportive | positive | 0.953031 | 11 | 5.0 | Appointment Availability | approval | 0 | 0.953031 | null |
I am really happy with the service politeness cleanliness and with the precessional staff in this GP Highly recommended Thanks for all your help along these years Esperanza | positive | 0.985001 | 28 | 5.0 | Staff Professionalism | gratitude | 0 | 0.985001 | null |
The GP practice I visited had a lovely atmosphere, but the actual treatment was somewhat lacking. The nurse seemed overworked and was only able to focus on me for a few minutes before rushing off to attend another patient.
I found the staff quite dismissive and uninterested in my concerns about the new medication I was prescribed. They barely acknowledged me and didn't seem to care that I had several questions and worries about its effectiveness.
From the moment I arrived, I was treated with kindness and professionalism. The receptionist greeted me warmly and the nurse explained everything in detail. However, when the doctor came in to see me, they seemed distracted and only provided a brief overview of my condition before rushing off to another patient.
The GP practice had an excellent reputation online, but unfortunately, our visit was not representative of their usual service quality. The staff were friendly, if a bit disorganized, but the actual treatment I received felt rushed and incomplete.
I recently visited this surgery for a routine check-up and was pleased with the experience overall. The receptionist was very efficient and the nurse explained everything in detail. However, when the doctor came to see me, they seemed to be in a hurry and didn't ask many questions about my symptoms or concerns.
The GP practice I visited had some nice touches, such as comfortable seating and a welcoming waiting area. Unfortunately, this was let down by the dismissive and uninterested attitude of some of the staff. The nurse barely acknowledged me and the doctor seemed to be in too much of a hurry to provide any meaningful care.
I have mixed feelings about my recent visit to this surgery. On the one hand, the receptionist was very friendly and made check-in easy. However, when I asked for advice on managing my chronic condition, the nurse seemed overwhelmed and didn't offer many helpful suggestions.
The GP practice had a lovely atmosphere, with comfortable waiting chairs and a warm reception area. Unfortunately, this was marred by a lack of attention to detail from some of the staff. The nurse forgot to take my blood pressure and the doctor seemed to have read through my notes without actually listening to what I had to say.
I recently visited this surgery for an urgent appointment and was pleased with the speed and efficiency of the service. However, when it came to discussing my actual condition, the staff seemed somewhat detached and didn't offer much in terms of support or guidance.
The GP practice I visited had some nice touches, such as a relaxing waiting area and friendly receptionist. Unfortunately, this was let down by the dismissive attitude of one of the nurses who barely acknowledged me during our appointment. | negative | 0.788421 | 461 | 3 | Staff Professionalism | disappointment | 1 | -0.788421 | Treatment Quality |
She listened really well to what i had to say and was very nice and gentle when doing my checks | positive | 0.921037 | 20 | 5.0 | Patient Respect | admiration | 0 | 0.921037 | null |
The staff were friendly and welcoming making my first visit to the GP very positive experience.
I had a good impression of the practice when I walked in but felt rushed through the appointment with my nurse. They seemed like they didn't have enough time for me despite being apologetic about it. The GP was competent but lacked empathy. Overall, I'd say my experience was decent and would consider going back if I needed to. However, I wouldn't go out of my way to recommend this place due to the rushed service.
The receptionist at my appointment was very polite and efficient. They helped me book an appointment quickly and made sure everything went smoothly from there. The nurse and GP were also friendly and explained things in a way that made sense to me. I really appreciated how they took their time answering all of my questions. Although, the waiting room could have been cleaner. Overall, it was a great experience despite a few minor issues.
I found the staff quite dismissive and uninterested in my concerns. The receptionist barely acknowledged me, and the nurse seemed rushed. They didn't seem to care about what I had to say or take the time to listen properly. I felt like they were just going through the motions to get me out of there as quickly as possible. It was a very frustrating experience.
The GP surgery staff were very accommodating and understanding when my appointment got postponed due to unexpected circumstances. They explained everything clearly and kept me updated on any changes to my schedule. The waiting room was also clean and comfortable, which made the experience even more positive. I appreciate how they prioritized patient care over their own schedules. | positive | 0.738076 | 290 | 2 | Reception Staff Interaction | admiration | 1 | 0.738076 | Staff Empathy and Compassion |
The nurse is very kind and competent | positive | 0.948807 | 7 | 5.0 | Staff Professionalism | admiration | 0 | 0.948807 | null |
The result is promising and the doctor s advice seems to go on the right direction However the appointments system is very restrictive 2 weeks ahead or same day try your luck | positive | 0.842256 | 31 | 4.0 | Appointment Availability | optimism | 0 | 0.842256 | null |
The GP practice staff were friendly but didn't explain my medication properly.
I had a mixed experience with the surgery today. The receptionist was very helpful and efficient, checking me in quickly and making sure I had all the necessary paperwork done. However, when it came time for my appointment, the doctor seemed rushed and didn't take as much time to answer my questions as I would have liked.
I found the GP practice staff to be completely unhelpful and unprofessional during my visit yesterday. They barely acknowledged me and seemed put off by my concerns about my health issues. The waiting room was also very uncomfortable, with old furniture and inadequate ventilation.
The receptionist at this surgery is always cheerful and welcoming, which makes a big difference in my experience. However, I have noticed that the nurse often seems overwhelmed and stressed out during appointments, which can be concerning for patients like me who are trying to manage chronic health conditions.
Unfortunately, my visit to this GP practice last week was a complete disaster. The staff were completely incompetent and seemed more interested in getting me out of there as quickly as possible than actually helping me with my concerns. I was left feeling frustrated and unheard. | negative | 0.749013 | 208 | 4 | Reception Staff Interaction | disappointment | 1 | -0.749013 | Communication Effectiveness |
The staff were friendly but forgot my appointment.
I had a good experience overall with the surgery.
I've been going to this GP for years, the staff are always so welcoming and helpful, especially when I have a complex medical issue. The doctor takes the time to explain everything in detail and answers all my questions thoroughly. However, on one occasion, the receptionist seemed overwhelmed and apologetic about a delay in treatment, which made me feel a bit uncomfortable. Thankfully, it was just a minor hiccup and they promptly rectified the situation. Overall, I've been very impressed with the level of care provided here.
The nurse was so rude and dismissive.
I recently had an appointment at this surgery and was disappointed by the service I received.
The GP surgery staff were unhelpful and unprofessional, especially when it came to addressing my medical concerns.
I found the receptionist to be very friendly but the actual consultation with the doctor felt rushed and impersonal.
Unfortunately, my experience with the GP surgery was disappointing due to poor communication and a lack of empathy from some staff members. The nurse seemed disinterested in my symptoms and the doctor didn't take enough time to explain my treatment options. On one occasion, I witnessed two new patients being seen while I had been waiting for over 30 minutes.
I've mixed feelings about this GP surgery as some staff have been kind and caring but others seem completely uninterested in their work. | positive | 0.862867 | 246 | 2 | Reception Staff Interaction | disappointment | 1 | 0.862867 | Patient Respect |
I had phone call appointment then I was asked to come into surgery Which I was very happy to do Fast service seen in person as I needed checking over before the Christmas 🎄 holiday s Very good Doctor I was able to make a quick and measured decision about Christmas Day Weather I was well enough to go and what precautions I should take | positive | 0.85682 | 68 | 5.0 | Follow-up and Continuity of Care | joy | 0 | 0.85682 | null |
The GP surgery staff were friendly but sometimes disorganized which made getting an appointment slightly difficult. However, once inside the waiting room was quite comfortable and well-maintained. The receptionist seemed overwhelmed with appointments to fill and struggled to keep up but she didn't let that affect her professionalism. Overall a good experience despite some minor issues with availability. | positive | 0.658423 | 58 | 4 | Appointment Availability | admiration | 1 | 0.658423 | Appointment Availability |
The GP surgery staff were very friendly and helpful. They explained everything clearly and made me feel at ease. The waiting area was comfortable and clean, which is a big plus. However, I had to wait for over an hour before being seen, which was frustrating. Despite this, the doctor took time to listen to my concerns and provide a solid diagnosis.
I was really impressed with how professional and caring the staff were at this GP surgery. The receptionist was very efficient and made check-in easy, while the nurse was incredibly kind and explained everything in detail. I felt seen and heard throughout the entire visit, which is something that's often lacking in medical appointments. Overall, my experience was excellent and I would highly recommend this surgery to anyone.
I recently visited this GP surgery with a complex condition, and unfortunately, the staff did not seem to have any interest in fully understanding my situation. The receptionist seemed overwhelmed and distracted, while the nurse barely spoke to me during the appointment. The doctor rushed through the consultation without taking enough time to ask questions or explain things clearly. I left feeling frustrated and unheard.
The GP surgery staff were very welcoming and made me feel at ease from the moment I arrived. They explained everything in a way that was easy to understand, and the waiting area was comfortable and modern. The doctor took time to answer my questions and provide a thorough diagnosis, which put my mind at peace. However, the parking situation was a bit of an issue, as there were not enough spaces available.
I had a very positive experience at this GP surgery, from the moment I walked in until I left. The staff were friendly, efficient, and caring, with everything explained clearly and in detail. The receptionist made check-in easy, while the nurse was incredibly kind and took time to answer my questions. Overall, I felt seen and heard throughout the visit.
I'm not sure what to say about this GP surgery - it was just okay. The staff seemed friendly enough, but they didn't really seem to care about my specific condition or concerns. The waiting area was clean, but there were not many seats available, which made me feel uncomfortable. The doctor came and went without much explanation or discussion, leaving me feeling frustrated and unheard.
I recently visited this GP surgery with a minor complaint, and I was pleasantly surprised by how professional and caring the staff were. They explained everything clearly and took time to answer my questions. However, there seemed to be a delay in getting seen due to an overload of patients. Despite this, the doctor provided a solid diagnosis and treatment plan.
This GP surgery had a great reputation, but unfortunately, I was disappointed with my experience. The staff were friendly enough, but they didn't seem to have any interest in fully understanding my condition or concerns. The waiting area was comfortable, but there wasn't much of it available when I arrived. Overall, I felt like my time was wasted and my needs weren't met.
I visited this GP surgery with a complex medical issue and was thoroughly impressed by the staff's professionalism and care. They took the time to explain everything clearly, answer my questions thoroughly, and provide a solid diagnosis and treatment plan. The waiting area was modern and comfortable, which is more than I can say for some other surgeries.
I recently had an appointment at this GP surgery and was frustrated with the experience. The staff seemed distant and uninterested in my specific condition or concerns, which made me feel unheard and unvalued. The waiting area was clean, but there were not many seats available, and the doctor came and went without much explanation or discussion.
The GP surgery staff at this surgery were very efficient and professional, with everything explained clearly and in detail. However, I had to wait for over an hour before being seen due to an overload of patients, which was frustrating. The waiting area was comfortable, but there weren't many seats available, and the parking situation was a bit of an issue.
I was really impressed with how kind and caring the staff were at this GP surgery. They explained everything in detail, answered my questions thoroughly, and provided a solid diagnosis and treatment plan. However, I felt like I had to wait for too long before being seen, which made me feel frustrated and anxious.
The GP surgery staff seemed friendly enough, but they didn't really seem to care about my specific condition or concerns. The waiting area was clean, but there weren't many seats available when I arrived, which made me feel uncomfortable. The doctor came and went without much explanation or discussion, leaving me feeling like my time wasn't valued.
I recently visited this GP surgery with a minor complaint, and while the staff were friendly enough, they didn't seem to have any interest in fully understanding my condition or concerns. The waiting area was comfortable, but there seemed to be a delay getting seen due to an overload of patients. Despite this, the doctor provided a solid diagnosis and treatment plan.
I had a very positive experience at this GP surgery, from the moment I arrived until I left. The staff were professional, caring, and efficient, with everything explained clearly in detail. However, there seemed to be some issues with the reception system, as it took a while to get checked in. Overall, I felt seen and heard throughout the visit.
This GP surgery had a great reputation, but unfortunately, my experience was just okay. The staff were friendly enough, but they didn't seem to have any interest in fully understanding my condition or concerns. The waiting area was comfortable, but there wasn't much of it available when I arrived, which made me feel uncomfortable.
I visited this GP surgery with a complex medical issue and was impressed by the staff's professionalism and care. They took time to explain everything clearly, answer my questions thoroughly, and provide a solid diagnosis and treatment plan. However, I felt like my needs weren't met and that there were some issues with the communication between staff.
The GP surgery staff seemed friendly enough, but they didn't really seem to care about my specific condition or concerns. The waiting area was clean, but there were not many seats available when I arrived, which made me feel uncomfortable. Overall, I felt like my time wasn't valued and that I wasn't heard.
I recently had an appointment at this GP surgery and was disappointed with the experience. The staff seemed distant and uninterested in my specific condition or concerns, which made me feel unheard and unvalued. The waiting area was comfortable, but there weren't many seats available when I arrived, which added to my frustration.
The GP surgery staff were very efficient and professional, with everything explained clearly and in detail. However, the parking situation was a bit of an issue, as there were not enough spaces available. Despite this, I felt seen and heard throughout the visit, and the doctor provided a solid diagnosis and treatment plan. | positive | 0.85541 | 1,197 | 3 | Staff Professionalism | disappointment | 1 | 0.85541 | Patient Respect |
The receptionists were very friendly and welcoming.
I was seen by Dr Smith who listened attentively and explained everything clearly. The visit was stress-free and efficient, I would definitely recommend the surgery.
Our GP practice is run with kindness and respect for all patients. The staff are trained to listen carefully and answer questions thoroughly. They always prioritize our well-being and make sure we receive the best care possible.
The experience at this GP surgery was mixed unfortunately. The receptionist seemed overwhelmed on my first visit but improved on subsequent visits. While they were friendly, I found the nurse dismissive and the doctor rushed.
I recently had a good experience with the GP surgery despite some initial worries about being seen quickly enough. The staff were polite and courteous, and Dr Lee took time to answer all my questions thoroughly. I was pleased with the care I received and would visit again if needed.
Unfortunately, I found this GP practice to be quite impersonal. When I visited, the receptionist barely acknowledged me and the nurse seemed completely uninterested in my symptoms. It felt more like a rushed appointment than a proper consultation. | positive | 0.961491 | 192 | 4 | Reception Staff Interaction | approval | 1 | 0.961491 | Patient Respect |
Efficient and very kind Excellent care given to the patients at all times They are all experienced | positive | 0.966225 | 18 | 5.0 | Patient Respect | admiration | 0 | 0.966225 | null |
I spent less than 10 minutes with the Doctor I had 3 easy questions and on the 3rd question the Doctor says to me this will have to be your last question I had not taken much of her time and yet she seemed annoyed by the amount of enquiry i put forth She mentioned that her prior patients had asked too many questions Later i thought no wonder people are asking so many questions it s so difficult to get an appointment to see a doctor i wasn t there is a limit to how many questions a patient is permitted to ask Maybe she was just having a bad day In which case i understand because it happens | negative | 0.510276 | 121 | 3.0 | Appointment Availability | neutral | 0 | -0.510276 | null |
All the Gps and staff are excellent | positive | 0.976454 | 7 | 5.0 | Staff Professionalism | admiration | 0 | 0.976454 | null |
Recently met Dr PERSON great | positive | 0.953781 | 6 | 4.0 | Patient Respect | admiration | 0 | 0.953781 | null |
All staff very helpful Doctors take time to listen and explain whilst remaining professional | positive | 0.930333 | 14 | 5.0 | Staff Professionalism | neutral | 0 | 0.930333 | null |
Because they are very helpful and concern | positive | 0.945928 | 7 | 5.0 | Patient Respect | approval | 0 | 0.945928 | null |
I just need to be assigned a GP | neutral | 0.713334 | 8 | 5.0 | Follow-up and Continuity of Care | desire | 0 | 0.713334 | null |
I had two telephone calls from the surgery didn t know that you would ring me Didn t answer as busy and still didn t talk to the doctor Don t know what this calls were about Can you let me know if you are going to ring me please | negative | 0.675935 | 50 | 2.0 | Patient Respect | confusion | 0 | -0.675935 | null |
The staff were friendly and efficient.
I found the receptionists to be generally pleasant but sometimes struggled to keep up with the demand, often leaving patients waiting for extended periods. They would occasionally offer a glass of water or a warm smile, which was appreciated, however, it wasn't always enough to alleviate my anxiety about waiting in line for so long.
The staff were very welcoming and put me at ease from the moment I walked in. The receptionist took the time to explain everything clearly and answered all my questions thoroughly. However, the nurse seemed a bit distracted and didn't quite live up to the high standard set by the receptionist. Overall, it was still a great experience.
The staff were completely unhelpful and unprofessional throughout my visit. The receptionist barely acknowledged me and seemed put off by my presence, while the nurse seemed overwhelmed and rushed through her tasks. The doctor's bedside manner left much to be desired as well. | positive | 0.595078 | 162 | 4 | Reception Staff Interaction | admiration | 1 | 0.595078 | Reception Staff Interaction |
Never been let down by the amazing Doctors and Staff | positive | 0.922134 | 10 | 5.0 | Patient Respect | admiration | 0 | 0.922134 | null |
I had a good experience with this surgery, the staff were very friendly and welcoming from the reception area all the way through to the doctor's consultation. The nurse was very caring and explained everything in detail. I felt very at ease during my visit.
The follow-up appointment went smoothly, the staff remembered me from before and made sure I had a comfortable seat. However, I had to wait about 15 minutes for the doctor to see me again. Overall, it was a good experience.
I recently visited this surgery after receiving an excellent referral from a friend, which is exactly what led me to choosing them in the first place. The receptionist was very friendly and welcoming, and my appointment started promptly at the scheduled time. However, once I met with the doctor, they seemed somewhat distracted by other patients' concerns and didn't fully address my own issues.
Unfortunately, my recent visit to this surgery fell short of expectations. The reception staff were unhelpful and unprofessional, making the wait times feel even longer than expected. When it was finally time for my appointment, I felt rushed through the entire process, including my consultation with the doctor. | positive | 0.961551 | 197 | 2 | Follow-up and Continuity of Care | disappointment | 1 | 0.961551 | Follow-up and Continuity of Care |
The GP practice staff were friendly but disorganized, making my appointment feel rushed.
I found the receptionist to be unfriendly and unhelpful during my recent visit. They seemed put off by my questions and barely acknowledged me. The nurse did a good job with the actual treatment, but overall it was an unpleasant experience. I will not be returning unless absolutely necessary.
The GP practice staff showed great respect and care for patients, making my initial appointment feel warm and welcoming. From the receptionist to the nurse to the doctor, everyone interacted with me in a friendly and professional manner. However, during the examination, the doctor's assistant seemed careless with the equipment, which made me feel uneasy.
The GP practice staff were extremely helpful and caring, but they lacked clear communication. The receptionist would often leave me hanging or not follow up on any previous conversations I had. This was frustrating as it felt like my concerns were being ignored. | negative | 0.835156 | 160 | 2 | Reception Staff Interaction | annoyance | 1 | -0.835156 | Patient Respect |
The staff were attentive and knowledgeable about procedures but the waiting time was excessive.
I found the GP to be very understanding of my condition, explaining everything in a clear manner, but the wait for an appointment was significantly longer than expected. The receptionist also seemed overwhelmed at times, which added to my overall dissatisfaction with the experience. However, the doctor did their best to address all my concerns and provided some valuable advice. Overall, it was an okay visit but not outstanding. | negative | 0.641625 | 83 | 4 | Waiting Time | disappointment | 1 | -0.641625 | Patient Respect |
The GP surgery's medication management system was a letdown. The reception staff often misplaced my prescription labels, leading to delayed refills and unnecessary hassle. I've lost count of how many times this has happened.
I recently had a good experience with the nurse, who explained my condition in detail and offered helpful advice on managing my symptoms.
The GP's prescription filling process was woefully inefficient. The surgery claims to have online systems for ordering refills, but in reality, it takes weeks for my requests to be processed.
While I appreciate the nurse's compassion, the overall experience is marred by long wait times and disorganized communication.
I recently had a great interaction with the receptionist, who answered all my questions about my medication schedule. However, I have concerns about the quality of the medication itself. | negative | 0.881498 | 134 | 4 | Prescriptions and Medication Management | disappointment | 1 | -0.881498 | Prescriptions and Medication Management |
The surgery staff were friendly but disorganized, making my 20-minute wait feel like an eternity. The receptionist seemed overwhelmed with tasks, and the nurse took too long to examine me. Despite this, they provided a clean and comfortable environment, which was a relief.
I had mixed feelings about my experience at the GP surgery. While the staff were generally kind and professional, the waiting room was cramped and noisy, making it hard for me to focus on my medication list. The receptionist seemed efficient but didn't offer much assistance with checking in. On the other hand, the nurse who examined me was very thorough and took the time to answer all my questions.
I recently had a disappointing experience at this GP surgery due to their inaccessible location, which made it difficult for me to get there without relying on public transportation. The staff were pleasant but seemed unprepared to handle an emergency situation, such as someone having a stroke in the waiting room. They did provide a clean and welcoming environment, though, which was a relief.
I've been visiting this GP surgery regularly for years and have always been satisfied with their services. However, during my latest visit, I felt rushed through the appointment and didn't receive the level of care that I'm used to from them. Despite this, the staff were friendly and welcoming, and they provided me with all the necessary test results in a timely manner.
I was pleasantly surprised by how efficiently this GP surgery ran, considering the limited number of seats available in their waiting room. The receptionist checked me in quickly, and the nurse who examined me was thorough and knowledgeable about my condition. Unfortunately, I had to wait for an extended period before seeing the doctor, but overall, it was a good experience.
The GP surgery staff were generally very professional and caring, but they seemed to be understaffed during my visit. The waiting room was small and cramped, which made me feel anxious about being there for too long. However, when I finally saw the doctor, they took time to answer all my questions and provided excellent care.
I've been visiting this GP surgery for years, and while it's generally a good experience, my most recent visit was subpar due to their lack of availability with certain specialists. The receptionist seemed overwhelmed, and the nurse who examined me didn't provide any useful guidance on how to manage my condition. Despite this, the waiting room was clean and comfortable.
I recently had an issue with my GP surgery's accessibility during a particularly difficult time in my life. Unfortunately, their facilities were not fully equipped to accommodate people like me, which made it challenging for me to access the care I needed. The staff were generally friendly but seemed unprepared to handle emergency situations. | negative | 0.554149 | 471 | 2 | Accessibility and Convenience | disappointment | 1 | -0.554149 | Accessibility and Convenience |
The GP surgery staff were very helpful and understanding when it comes to mental health issues. They made sure I received the right treatment for anxiety. The nurse was very caring and explained everything clearly. I felt comfortable discussing my feelings with them.
I found the GP practice quite unhelpful in addressing my mental health concerns. Despite scheduling multiple appointments, they failed to provide adequate support or resources. The staff seemed more focused on processing paperwork than actually listening to my needs. It left me feeling frustrated and unsupported.
The GP surgery has a good reputation for treating mental health issues, but the experience was somewhat marred by long wait times. When I finally saw the doctor, they were very understanding of my situation and provided some helpful advice. However, it would have been better if they had offered more immediate support during my initial appointment.
The GP surgery staff were not very knowledgeable about mental health issues, which made me feel like I was in the wrong for even seeking help. The receptionist seemed overwhelmed, and the nurse didn't take the time to explain my treatment options. It left me feeling unprepared and anxious about my recovery.
I recently visited this GP surgery with a friend who is struggling with depression. The staff were very caring and empathetic, but they seemed to struggle with providing adequate mental health resources. The receptionist mentioned a waiting list for therapy sessions, which was concerning given the severity of our friend's symptoms. | positive | 0.782147 | 249 | 3 | Mental Health Support | disappointment | 1 | 0.782147 | Mental Health Support |
The staff were helpful but extremely busy. It took a long time to be seen by the doctor, and I was kept waiting for over 20 minutes. The receptionist seemed stressed and didn't offer any apologies or explanations. Despite this, my doctor was kind and competent, which made the visit worthwhile.
I had high hopes for this surgery after reading online reviews, but unfortunately, my experience was a letdown. The waiting room was small and cramped, with no refreshments available. When I finally saw the receptionist, she seemed put out by my presence and didn't ask me to fill in any forms. It took ages to get booked in, and when I asked about wait times, she just shrugged and told me it would be a while.
I was really impressed with the GP surgery on this occasion - extremely efficient and well-organized. The receptionist checked me in quickly, and the nurse came out to discuss my test results shortly after. The doctor saw me promptly, and I felt heard throughout the appointment. However, one minor issue was that they didn't have any extra chairs for visitors, which would have been a nice touch.
My visit to this surgery was underwhelming. As soon as I walked in, the receptionist seemed annoyed and told me it would be at least 30 minutes before the doctor could see me. She barely acknowledged my presence and just handed me a form to fill out without explaining what it was for. The waiting area was also cold and uncomfortable.
I've been using this surgery for years now, but on my latest visit I felt like they were understaffed and disorganized. The receptionist was apologetic about the wait times but didn't do much to help. When I finally saw the doctor, she seemed harried and wasn't as attentive as usual.
The GP surgery left me underwhelmed. As soon as I walked in, I was greeted by a loud, obnoxious patient who wouldn't stop talking on their phone. The receptionist barely acknowledged me and just handed me a form to fill out without asking how I was or what brought me there. When the doctor finally saw me, they were friendly but seemed distracted.
I had mixed feelings about my recent visit to this surgery - it started off badly with an overlong wait time before being seen by the nurse. However, when the doctor arrived, we had a great conversation about my health and treatment options. The staff member who checked me in was very apologetic about the delay and offered me a complimentary cup of tea.
I went to this surgery because I needed some urgent care on short notice and was pleased to find that they took my appointment immediately. However, when I saw the receptionist, she seemed rather gruff and didn't explain what would happen next or answer any of my questions about my treatment. The waiting area could have used a bit more attention as well.
I visited this surgery with mixed results - on the one hand, the staff were friendly and attentive, but on the other hand, I felt like they weren't very organized. When I arrived, there was no clear way to check-in, and it took me ages to get seen by the doctor. The waiting area was small and uncomfortable, which didn't help my mood.
I found this surgery to be well-organized and efficient - as soon as I walked in, I was greeted warmly and given a seat to wait for my appointment. The receptionist explained everything clearly, from how long it would take to see the doctor to what I should expect during the consultation. My visit was stress-free and pleasant.
I recently visited this surgery and was disappointed by the experience - the waiting area felt cramped and cold, with only one chair available for patients. When I arrived, the receptionist seemed distant and didn't ask me any questions about why I needed to see them. The doctor saw me promptly but barely had time to explain my treatment options.
This GP surgery exceeded my expectations in several ways - the staff were warm and welcoming, the waiting area was cozy, and they offered a complimentary cup of tea while I waited. My receptionist checked-in with me quickly and efficiently before calling the nurse to discuss my test results. | negative | 0.658703 | 725 | 3 | Staff Empathy and Compassion | disappointment | 1 | -0.658703 | Appointment Availability |
We love everyone in our GP surgery They are always nice respectful thoughtful and do everything in their power to help myself and my family | positive | 0.978531 | 25 | 5.0 | Staff Empathy and Compassion | love | 0 | 0.978531 | null |
A safe and secure examination couch | neutral | 0.62291 | 6 | 4.0 | Accessibility and Convenience | caring | 0 | 0.62291 | null |
Please get rid off the dead chair lift at the surgery | neutral | 0.63704 | 11 | 4.0 | Facility Cleanliness | neutral | 0 | 0.63704 | null |
Zero duty care all lier even manger agree they lie to Much All the time made mistakes for appointment they miss diagnose me and they let me down they always got delay road staff they cut of phone they don t know how to care about patient really this worse Gp I ever seen now I am in bad condition because of miss treatment form this Gp with brain tumor and I ask Them multiple time but all ignore my request and at end I was right now I got meant problem no one care zero duty care no suports how can be like that | negative | 0.941912 | 104 | 1.0 | Patient Respect | disappointment | 0 | -0.941912 | null |
Have gotten great support for 20 years | positive | 0.971985 | 7 | null | Follow-up and Continuity of Care | admiration | 0 | 0.971985 | null |
Useful follow up appointments leading to situation resolved | positive | 0.860463 | 8 | 5.0 | Follow-up and Continuity of Care | neutral | 0 | 0.860463 | null |
Dr PERSON is amazing We love being able to go to Abingdon medical practice We have always had excellent service from any Dr or reception or nurse staff there Again in particular our regular GP for year Dr PERSON is just brilliant We could not be happier with her care | positive | 0.985918 | 50 | 5.0 | Staff Professionalism | admiration | 0 | 0.985918 | null |
All was Good The surgery needs a facelift | neutral | 0.688001 | 8 | 5.0 | Accessibility and Convenience | neutral | 0 | 0.688001 | null |
Clean light and airy premises Pleasant efficient staff No waiting Immediate follow up to test results The surgery also keeps on top of regular health checks efficiently and uses text email messaging well | positive | 0.723473 | 33 | 5.0 | Facility Cleanliness | neutral | 0 | 0.723473 | null |
No improvement needed Very good visit with Dr PERSON Thank you | positive | 0.941588 | 11 | 5.0 | Patient Respect | gratitude | 0 | 0.941588 | null |
The staff were friendly but the GP was late which caused a delay in treatment.
I have been seeing this surgery for years and overall it has been good, the receptionist is always cheerful and the nurse is very efficient. The doctors are mostly competent but sometimes forget to write notes down after appointments. I recently had an issue with my medication and the pharmacist at the surgery was very helpful in resolving the problem. However, the waiting room could do with some updates it's a bit outdated. | positive | 0.53083 | 88 | 3 | Staff Professionalism | admiration | 1 | 0.53083 | Follow-up and Continuity of Care |
Dr PERSON is great Good welcome at reception | positive | 0.973315 | 8 | 5.0 | Patient Respect | admiration | 0 | 0.973315 | null |
I needed a face to face appointment Called at 9 30 Was seen at 11 am | neutral | 0.861729 | 15 | 5.0 | Appointment Availability | neutral | 0 | 0.861729 | null |
It was easy to book the appointment The GP was very nice and informative All in all a good experience Thank You | positive | 0.978049 | 22 | 5.0 | Staff Professionalism | gratitude | 0 | 0.978049 | null |
All good Dr PERSON provides me with Very good care | positive | 0.949945 | 10 | 4.0 | Treatment Quality | admiration | 0 | 0.949945 | null |
The staff were friendly and attentive but sometimes seemed overworked. The receptionist was efficient and organized, but occasionally lost my name or appointment details. I found the nurse's bedside manner to be warm and compassionate, but sometimes struggled to explain medical conditions in simple terms. Overall, a solid experience with a few minor annoyances that didn't detract from my visit. | positive | 0.612477 | 60 | 3 | Reception Staff Interaction | approval | 1 | 0.612477 | Staff Professionalism |
The GP surgery staff were friendly but seemed disorganized. Check-in was quick but left me waiting for 15 minutes before seeing the doctor. The nurse provided basic advice, but I felt my concerns weren't fully addressed.
I found the follow-up care to be lacking. After receiving treatment, I had several questions and needed clarification on my medication plan. Unfortunately, no one seemed interested in discussing these details further. It would have been nice to receive a more detailed explanation of what was happening with my health.
I recently had an appointment at this GP surgery and was extremely satisfied with the level of care I received. The receptionist greeted me warmly and made sure I had everything I needed before seeing the doctor. My concerns were thoroughly discussed, and I felt heard throughout the entire process. The nurse also took the time to explain my treatment options in detail.
The GP surgery I visited last week left a sour taste in my mouth. Not only was the waiting room cold and uncomfortable, but the staff seemed completely uninterested in addressing my specific health issues. When I finally saw the doctor, they barely looked at me or listened to what I had to say, which made for an extremely frustrating experience.
I recently switched to this GP surgery after receiving a glowing recommendation from a friend. I was pleasantly surprised by how professional and caring the staff were. The receptionist made check-in easy, and the nurse was incredibly kind. However, during my follow-up appointment, I felt like I was being rushed through the process and didn't receive all the information I needed.
I'm extremely disappointed with the level of care I received at this GP surgery. From the moment I arrived, everything seemed to go wrong. The receptionist was overwhelmed, the nurse seemed uninterested, and the doctor barely spoke to me. It felt like my concerns weren't being taken seriously, and I left feeling unheard and frustrated.
The GP surgery staff were friendly but seemed disorganized. Check-in was quick, and then I waited for 20 minutes before seeing the doctor. The nurse provided basic advice, but it didn't feel like they were providing personalized care.
I recently had a great experience at this GP surgery. The receptionist greeted me warmly and made sure I had everything I needed before seeing the doctor. My concerns were thoroughly discussed, and I felt heard throughout the entire process. The nurse also took the time to explain my treatment options in detail and checked in on me afterward.
I'm extremely frustrated with the lack of follow-up care at this GP surgery. After receiving treatment, I had several questions and needed clarification on my medication plan. However, no one seemed interested in discussing these details further, leaving me feeling confused and concerned about my health. | negative | 0.661108 | 469 | 4 | Follow-up and Continuity of Care | disappointment | 1 | -0.661108 | Follow-up and Continuity of Care |
Very friendly carefuly listening to us and making good decisions service | positive | 0.948161 | 11 | 5.0 | Patient Respect | admiration | 0 | 0.948161 | null |
I was able to talk and get lots of information from the doctor | positive | 0.677869 | 13 | 5.0 | Patient Education and Information | neutral | 0 | 0.677869 | null |
The GP surgery staff were friendly and efficient. However, they did not address my concern about my vaccination schedule properly. The receptionist seemed rushed, and the nurse didn't explain enough about the upcoming boosters. Overall, a decent experience but room for improvement.
I was impressed with how well-organized the waiting area was, which made my visit feel more relaxed. But when it came to actually addressing my vaccination needs, things fell through. The staff seemed overwhelmed, and I had to remind them multiple times about the upcoming appointments. It would be great if they could provide better communication regarding vaccination schedules.
The GP surgery staff were incredibly caring and professional. They made sure I was comfortable throughout the entire process. However, the lack of transparency regarding my test results left me feeling a bit uncertain. The nurse should have been more forthcoming about what the results meant for my vaccination schedule.
My visit to this GP surgery was generally positive but had some issues with communication. The receptionist checked me in efficiently, and the nurse was friendly. However, I felt that they didn't fully address all of my concerns regarding my vaccinations. Perhaps a bit more attention to detail would improve the experience.
I recently visited this GP surgery for a vaccination appointment, and while everything went smoothly, I did feel like I wasn't given enough information about my booster shots. The staff seemed competent but didn't explain much about what was happening. It would be great if they could provide more detail in the future.
The GP surgery staff were very helpful, but there was one instance where I felt frustrated with the service. When I asked for a specific vaccination, the nurse seemed hesitant to confirm whether it was available. Thankfully, she eventually provided me with the information I needed, but it would have been better if they could anticipate such questions in advance.
I found the GP surgery staff to be very knowledgeable and professional, which made my visit quite pleasant. However, when it came to scheduling my vaccinations, things got a bit complicated. The receptionist seemed overwhelmed, and there was a delay between appointments. I hope that these issues can be ironed out soon.
The GP surgery staff were friendly but didn't seem to take the time to address all of my concerns regarding my vaccination needs. When I expressed some anxiety about my upcoming booster shots, they barely acknowledged it and moved on with the appointment. Maybe more attention to patients' emotional well-being would improve their overall experience.
I recently went back to this GP surgery for a follow-up visit after getting vaccinated. While everything went smoothly again, I was still a bit uncertain about what the future held in terms of my vaccination schedule. The staff seemed competent but didn't provide much reassurance about what's next. Perhaps more guidance would be helpful.
The GP surgery staff were professional and efficient, which is great for a quick check-in. However, when it came to discussing my specific vaccination needs, things felt somewhat rushed. I had to keep asking questions because the nurse seemed in too big of a hurry. Maybe if they could slow down a bit, we could have a more productive conversation about my vaccinations.
I visited this GP surgery for a vaccination appointment and was generally pleased with the service. However, there were some minor issues with communication that left me feeling slightly confused. When I asked how my test results related to my vaccination schedule, the nurse didn't seem entirely sure, which made me feel uncertain. | negative | 0.602552 | 594 | 4 | Reception Staff Interaction | optimism | 1 | -0.602552 | Vaccinations |
Very caring doctors and helpful reception team | positive | 0.955461 | 7 | 5.0 | Reception Staff Interaction | admiration | 0 | 0.955461 | null |
Extremely likely doctor and nice staff | positive | 0.960587 | 6 | 5.0 | Staff Professionalism | admiration | 0 | 0.960587 | null |
Reception staff were friendly but slow.
They got my appointment scheduled on time but took ages to register me.
The nurse seemed a bit annoyed during the consultation.
Still, they managed to diagnose my issue quickly.
I'm grateful for their professionalism despite the slow pace.
I had an awful experience with this surgery.
Firstly, the waiting room was freezing cold and there were only two chairs available for everyone who arrived at the same time as me.
When I finally got called in, it turned out that they had forgotten my appointment altogether, even though I had confirmed it a week ago.
I left feeling frustrated and disappointed.
The GP practice staff treated me with great respect and kindness during my visit.
They explained everything to me in detail, answering all my questions patiently.
The doctor was very understanding and empathetic, especially considering the circumstances of my illness.
However, the waiting time was quite long, and I had to wait for over an hour before being seen.
I recently visited this GP practice and was pleased with the service.
The receptionist made check-in easy and quick, and the nurse seemed very friendly.
Unfortunately, the doctor took a while to see me due to their heavy workload.
Overall, it was still a good experience, but I would have preferred faster service.
My experience at this surgery was mixed.
On the one hand, the staff were extremely helpful and courteous throughout my visit.
They went above and beyond to answer all my questions and provide guidance on my condition.
However, there was an unusual delay between appointments, which made me feel rushed during our consultation with the GP doctor.
I recently had a good experience at this surgery despite some initial reservations.
Upon arrival, I found the waiting room extremely cold and uncomfortable, but it was cleaned up quickly after I complained to the receptionist.
The staff were friendly and welcoming once they warmed up to me, explaining everything clearly and answering my questions patiently.
However, there was a noticeable delay between appointments which made our consultation feel rushed.
I visited this GP practice with some concerns about my condition.
Unfortunately, the staff seemed uninterested in listening to me at first, but after I explained myself more thoroughly, they became more attentive.
The nurse took good care of me and offered helpful advice, but I couldn't shake off the feeling that my concerns were being dismissed.
I recently had a terrible experience with this surgery.
As soon as I arrived, I was told that there was a long waiting list and that it could take several weeks to see a GP.
The receptionist seemed uninterested in helping me find alternative solutions or providing more detailed information about the practice's services.
When finally seen by the doctor, they barely spoke to me about my condition. | negative | 0.592138 | 472 | 3 | Patient Respect | disappointment | 1 | -0.592138 | Patient Respect |
Very very caring people excellent service | positive | 0.957641 | 6 | 5.0 | Patient Respect | admiration | 0 | 0.957641 | null |
The GP surgery was understaffed and disorganized on my visit today, which made waiting for over an hour stressful. However, the nurse who finally saw me was kind and explained everything clearly, which helped alleviate some of my concerns.
I've been going to this surgery for years and have always had good experiences with the staff, but the current wait times are getting out of control. It's not uncommon for patients to wait over 30 minutes just to be seen, and it's frustrating because I know they're busy too. The receptionist is usually friendly and efficient, but sometimes she seems overwhelmed by the number of patients waiting.
I was impressed with how quickly I was seen at this surgery despite their high patient load. However, when I finally met with my GP, we had to rush through our appointment, and I didn't get a chance to discuss all my concerns thoroughly. The receptionist also seemed slightly disorganized during check-in, which made me wonder if they were adequately staffed. | negative | 0.742495 | 168 | 3 | Waiting Time | disappointment | 1 | -0.742495 | Waiting Time |
I had to change the time of my online booking for a flu jab and asked to see a doctor rather than a nurse practitioner because of an issue I needed to discuss that arose after I had booked the flu jab My needs were accommodated | neutral | 0.588323 | 46 | 5.0 | Vaccinations | neutral | 0 | 0.588323 | null |
My visit was very good the only thing that would have inproved it was if it was with my usual Dr | positive | 0.930331 | 22 | 5.0 | Patient Respect | admiration | 0 | 0.930331 | null |
Thestaff at RHC GP Surgery are excellent They are efficient friendly and treat every one politeness and kindness | positive | 0.93124 | 18 | 5.0 | Staff Professionalism | admiration | 0 | 0.93124 | null |
Very well organised Surgery with charming and efficient Receptionists | positive | 0.959708 | 9 | 5.0 | Staff Professionalism | admiration | 0 | 0.959708 | null |
The doctor is of high professional skills and provide treatment in high level | positive | 0.838169 | 13 | 5.0 | Treatment Quality | admiration | 0 | 0.838169 | null |
The GP surgery staff were very helpful. They answered all my questions clearly and provided a plan for treatment. The waiting room was also clean and comfortable. Overall, I'm satisfied with the service. I would recommend this surgery to others.
I found the staff quite dismissive and uninterested in my concerns. The receptionist barely acknowledged me, and the nurse seemed rushed. They didn't take enough time to explain my test results or discuss possible outcomes. Despite their professionalism, it felt like they weren't genuinely invested in helping me.
The GP I saw was very kind and explained everything clearly. However, the waiting room was quite small and cramped. The receptionist seemed overwhelmed with paperwork, but she was still friendly and welcoming. It's clear that the surgery is understaffed, but that shouldn't detract from the quality of care.
I was left feeling frustrated by the entire experience. The receptionist seemed to be playing a recording on repeat, and the nurse didn't even bother to look up from her phone when I asked for help. The GP itself was competent, but it wasn't enough to make up for the lack of respect shown by the staff.
The GP surgery staff were very polite and courteous. They made me feel at ease right away, which is more than I can say for some other surgeries I've been to. The waiting room was also modern and well-maintained. However, it took a while to get seen, and I had to ask multiple times for updates on my status.
I found the GP practice to be quite disorganized. The receptionist seemed lost, and the nurse didn't know much about my condition. It felt like they were just going through the motions without actually caring about my well-being. Despite this, I did get a decent diagnosis, but it was more luck than anything else.
I was pleasantly surprised by how professional and caring the staff were at this GP surgery. They made me feel heard and understood from the moment I walked in. The receptionist was friendly, the nurse was empathetic, and the GP itself was knowledgeable and competent. It's clear that they value their patients' time and care.
The GP surgery was a complete nightmare to deal with. The staff seemed completely overwhelmed, and it felt like they were all competing against each other for attention. I waited for over an hour just to be seen, and even then, the nurse barely looked at me before rushing off to see the next patient. It's clear that they're not equipped to handle a busy practice.
The GP surgery staff were very understanding and compassionate. They took the time to explain everything clearly and provided a plan for treatment that made sense. The waiting room was also clean and comfortable, with plenty of seating and amenities. I felt like my concerns were heard and valued from start to finish.
I was disappointed by the overall experience at this GP surgery. The staff seemed distant and uninterested in my concerns, and it felt like they were just following a script rather than actually caring about me. Despite this, the GP itself was competent and provided a good diagnosis. I just wish they would show more empathy towards their patients.
The GP surgery staff were very friendly and welcoming. They made me feel at ease right away, which is more than I can say for some other surgeries I've been to. The waiting room was also modern and well-maintained, with plenty of amenities to keep us comfortable while we waited. However, it did take a while to get seen, and I had to ask multiple times for updates on my status.
I found the GP practice to be quite unprofessional. The staff seemed more interested in gossiping than actually helping patients. It was embarrassing to witness at times, and I felt like they were all conspiring against me. Despite this, I did get a decent diagnosis, but it's clear that they're not prioritizing patient care.
The GP surgery staff were very knowledgeable and competent. They took the time to explain everything clearly and provided a plan for treatment that made sense. The waiting room was also clean and comfortable, with plenty of amenities to keep us occupied while we waited. I felt like my concerns were heard and valued from start to finish.
I was frustrated by the lack of communication at this GP surgery. The staff seemed disorganized and didn't keep me informed about what was happening. It took multiple attempts just to get someone to tell me why I had been referred to see a specialist. Despite this, the GP itself was competent and provided a good diagnosis. | positive | 0.94414 | 780 | 3 | Reception Staff Interaction | disappointment | 1 | 0.94414 | Patient Respect |
Reception staff were friendly but always fully booked. Made waiting around stressful. Generally a good GP, but appointment availability is a major issue. They just don't seem to make room for new patients or emergencies. A lot of time wasted on hold or waiting for an extended period. Despite this, the doctors themselves are usually knowledgeable and helpful. | negative | 0.640144 | 58 | 4 | Appointment Availability | disappointment | 1 | -0.640144 | Appointment Availability |
My interaction with staff and the doctors at the surgery has always been professionally great understanding and respectful | positive | 0.954743 | 18 | 5.0 | Staff Professionalism | admiration | 0 | 0.954743 | null |
The GP practice staff were helpful but slightly disorganized, making my appointments a bit confusing at times. The waiting room could be tidied up more often to reduce the stress of sitting there for extended periods. On the other hand, the doctor took great care in explaining my diagnosis and treatment options, which alleviated some of my concerns. Overall, I was satisfied with the service despite a few minor issues.
I found the GP practice's follow-up system to be quite inadequate. After my initial consultation, I didn't receive any reminders or updates on my condition, which left me feeling abandoned. The nurse who handled my case seemed overwhelmed and kept pushing for unnecessary tests, which was frustrating. When I finally got an appointment with a specialist, it took months to get through the queue.
The GP practice I visited recently has been a godsend for my family's health needs. From the initial consultation to ongoing follow-up care, the staff have shown exceptional professionalism and compassion. The doctor takes the time to listen to our concerns, explain everything in detail, and provide personalized advice. Their commitment to continuity of care is truly commendable.
Unfortunately, I had a poor experience with my local GP practice. The receptionist seemed distracted and unfriendly when I called to book an appointment, which set the tone for the rest of my visit. When I arrived at the surgery, I was left waiting for over 30 minutes without being acknowledged by anyone. The nurse who finally saw me was brusque and dismissive.
I've been going to this GP practice for a while now, and overall, I'm satisfied with their service. However, there have been instances where the staff seem unclear about my medical history or medication list. It's not a huge issue, but it would be helpful if they could provide me with a more detailed summary of my care when I attend follow-up appointments.
The GP practice I visited recently left a lot to be desired. The waiting room was dirty and poorly ventilated, which made me feel uncomfortable during my wait. When the nurse finally saw me, she seemed disorganized and kept making mistakes with my test results. The doctor's bedside manner was also off-putting.
I've been seeing this GP for years, and I must say that their follow-up care is exceptional. They take a genuine interest in my well-being and always check in to see how I'm doing. The staff are warm, friendly, and always willing to answer any questions I have about my treatment plan. It's clear that they value continuity of care above all else.
I was disappointed with the GP practice's approach to follow-up care when I recently needed some additional attention. They kept pushing for unnecessary tests and didn't seem to be taking my concerns seriously until I threatened to seek a second opinion. When I finally got through to the doctor, she seemed rushed and dismissive, which made me feel belittled.
I've had mixed experiences with this GP practice, but overall, I'm pleased with their service. They offer flexible appointment times and have a convenient online booking system. However, there have been instances where the staff seem unsure about how to handle certain medical issues, which can be frustrating for patients like myself who are trying to navigate complex health concerns.
The GP practice I visited recently had some glaring issues with follow-up care. The receptionist was unhelpful and seemed more interested in booking new appointments than dealing with existing patients' concerns. When the nurse saw me, she barely explained my diagnosis or treatment plan, which left me feeling confused and scared.
I've been going to this GP practice for over a decade now, and I must say that their commitment to continuity of care is unwavering. The staff know me by name, and they always take the time to review my medical history and medication list before each appointment. It's clear that they value their patients' trust and are dedicated to providing exceptional follow-up care.
I recently had a traumatic experience with this GP practice due to a misdiagnosis and delayed treatment. The staff seemed incompetent and uninterested in addressing my concerns, which left me feeling anxious and worried about my health. I'm still waiting for them to correct their mistake and provide proper care.
The GP practice I visited recently offered some great services, including same-day appointments and online access to my medical records. However, there were moments where the staff seemed unclear or disorganized, which made me feel a bit frustrated during my visit. On the other hand, the doctor was warm and attentive, which helped alleviate some of my concerns.
I've had mixed experiences with this GP practice over the years, but I'm generally pleased with their service. They have a good reputation for being patient-centered and compassionate, which aligns with my own values. However, there have been instances where the staff seem overwhelmed or understaffed, which can impact wait times and communication.
I recently had an excellent experience with this GP practice due to their commitment to continuity of care. The staff took the time to explain my diagnosis and treatment plan in detail, and they checked in regularly to ensure I was doing well. Their professionalism and empathy made me feel seen and heard, which is exactly what I need from a healthcare provider.
The GP practice I visited recently left me feeling disappointed and frustrated. They seemed disorganized and didn't have any clear protocols for handling patient complaints or concerns. The nurse who finally saw me was brusque and dismissive, which didn't help my experience at all.
I've been seeing this GP for years now, and I must say that their follow-up care is some of the best in the business. They offer regular check-ins and have a thorough understanding of each patient's medical history and treatment plan. The staff are warm and welcoming, which makes me feel like I'm part of the team.
I recently had an experience with this GP practice where they failed to address my concerns about my medication regimen. The nurse seemed uninterested in discussing my options or answering my questions, which left me feeling anxious and worried about my health. It was clear that they weren't committed to providing ongoing care and support. | neutral | 0.495126 | 1,047 | 3 | Reception Staff Interaction | annoyance | 1 | 0.495126 | Follow-up and Continuity of Care |
The staff were attentive and caring throughout my visit. They answered all my questions thoroughly and provided a clear diagnosis. However, the waiting time was quite lengthy, which made me feel anxious. Overall, I appreciate their professionalism and kindness. Despite the wait, I felt heard and understood by my doctor.
I had mixed experiences with the GP surgery. The receptionist checked me in promptly and efficiently, but when I asked for an appointment with a specific specialist, she seemed hesitant to book it for me. When the nurse came in, they were friendly and explained everything about my test results, but the actual consultation was rushed. The doctor's diagnosis was spot on, though. Overall, a decent experience.
I recently visited this GP surgery as a last resort after a string of unhelpful experiences elsewhere. Unfortunately, the staff fell short once again. From a phone call in to check-in, I felt like my concerns were being dismissed or glossed over. The nurse seemed preoccupied with paperwork and didn't take the time to listen actively. The doctor's bedside manner was lacking as well. Despite their credentials, it felt more like a production line than patient care.
I recently had an appointment at this GP surgery and I have to say, it was one of the most pleasant experiences I've had in a while. From start to finish, everything ran smoothly. The receptionist greeted me warmly, the nurse explained everything clearly, and the doctor listened attentively to my concerns. I appreciated how they took their time with my questions and diagnosis.
I visited this GP surgery feeling rather anxious about a medical issue that's been causing me problems for months. Unfortunately, when I finally got seen by the doctor, I felt like my concerns were being swept under the rug. The receptionist was friendly but seemed overwhelmed, and the nurse didn't really have time to listen to me at all. When it came to discussing my diagnosis, the doctor barely spoke to me except to hand me a piece of paper with instructions on what to do next.
I had a positive experience at this GP surgery, despite having been in quite a few stressful medical situations recently. The staff were all extremely kind and professional, from the moment I arrived until check-out. However, I did have to wait for an extended period before being seen by the doctor, which made me feel frustrated. Still, it was clear that everyone genuinely cared about my well-being.
The GP surgery I visited recently had some minor issues but overall, everything went smoothly. The receptionist checked in quickly and efficiently, the nurse came in on time to perform the necessary tests, and the doctor explained everything clearly and thoroughly. What really impressed me, though, was how they took the time to listen actively and address all my questions and concerns.
Unfortunately, I had a really poor experience at this GP surgery. From start to finish, it felt like my concerns were being disregarded or ignored. The receptionist barely acknowledged me when I called in for an appointment, the nurse seemed distracted and disorganized during my check-up, and the doctor's diagnosis was rushed and unclear. | positive | 0.7831 | 528 | 4 | Staff Empathy and Compassion | disappointment | 1 | 0.7831 | Patient Respect |
Service was great at clinic Itƒ s just to make MRI scan waiting time to be shorter in order to make faster diagnosis | positive | 0.887166 | 22 | 5.0 | Waiting Time | admiration | 0 | 0.887166 | null |
Because I trust my Doctor and the staff | positive | 0.771636 | 8 | null | Patient Respect | approval | 0 | 0.771636 | null |
The GP surgery staff were very helpful and patient with me during my visit. They explained everything clearly and answered all my questions thoroughly. The nurse was particularly kind and made sure I understood what she was saying. Overall, it was a great experience and I would definitely recommend this surgery to anyone. However, the waiting time was quite long, which was frustrating at times. Despite that, the staff's professionalism and care more than made up for it.
The receptionist was friendly but seemed a bit disorganized, and the nurse appeared distracted during our conversation. The doctor was knowledgeable, but their bedside manner left much to be desired. I felt like just another number rather than a valued patient. Although the surgery itself was well-run, I won't be returning anytime soon.
I had a very positive experience at this GP surgery. From the moment I arrived, I was treated with kindness and respect. The staff were efficient and explained everything in detail, making me feel comfortable and at ease. They even offered me a cup of tea while I waited for my appointment! Overall, I would highly recommend this surgery to anyone.
The GP surgery was a complete disaster from start to finish. The receptionist was rude and unfriendly, and the nurse seemed completely overwhelmed. The waiting time was ridiculous, and when I finally saw the doctor, they barely looked up from their phone. I felt like I was just another annoyance rather than a patient in need of care.
I recently had an appointment at this surgery and was thoroughly impressed with the staff's professionalism and compassion. From the moment I arrived, I was greeted warmly by the receptionist, who explained everything clearly and efficiently. The nurse was kind and caring, and the doctor took the time to answer all my questions thoroughly. It was a truly excellent experience.
The GP surgery I visited had some promising aspects, but overall it was a disappointing experience. The staff seemed friendly enough, but they were sometimes quite dismissive of my concerns. The waiting time was also quite long, which made me feel anxious and stressed. Despite this, the doctor did manage to address all my issues, albeit briefly.
I recently visited this GP surgery with a family member who had been unwell for some time. We were both treated with kindness and respect by the staff, from the receptionist through to the doctor. They explained everything clearly and answered all our questions thoroughly, making us feel confident in their care. The nurse was particularly caring and took the time to explain what was wrong with my relative.
The GP surgery I visited last week had some major issues that prevented it from being a great experience. The staff seemed disorganized and understaffed, which led to long waiting times and frustration. The receptionist barely acknowledged us, and the nurse appeared rushed. The doctor did manage to address our concerns eventually but not before we felt like we were an inconvenience rather than patients in need of care.
I was surprised by how welcoming and inclusive this GP surgery felt, despite it being a busy practice. The staff were all very friendly and made an effort to engage with us as patients. They explained everything clearly and answered all my questions thoroughly, making me feel at ease. I even appreciated the complimentary snacks they offered!
The GP surgery I visited had some issues that prevented it from being a great experience overall. While the receptionist was friendly, she seemed overwhelmed by the volume of patients, which led to long waiting times. The nurse appeared distracted during our conversation, and the doctor barely spoke to me. Despite this, the surgery itself was well-run, and I would consider returning in the future.
I recently had an appointment at this GP surgery and was impressed with the staff's professionalism and compassion. They made every effort to make me feel comfortable and at ease, from the receptionist through to the doctor. The nurse was kind and caring, and they explained everything clearly and thoroughly. I felt like I was in good hands throughout my visit.
The GP surgery I visited last month had some positive aspects but also several issues that prevented it from being a great experience. While the staff seemed friendly enough, they were sometimes quite dismissive of our concerns. The waiting time was long, which made us feel anxious and stressed. However, the doctor did manage to address all our issues eventually.
I recently visited this GP surgery with my elderly mother who has several health issues. We were both treated with kindness and respect by the staff, from the receptionist through to the doctor. They explained everything clearly and answered all our questions thoroughly, making us feel confident in their care. The nurse was particularly caring and took the time to explain what was wrong with my mother.
The GP surgery I visited had some issues that prevented it from being a great experience overall. While the staff seemed friendly enough, they were sometimes quite unprofessional. The receptionist barely acknowledged me, and the nurse appeared rushed. Despite this, the doctor did manage to address all my concerns eventually. | positive | 0.95483 | 865 | 4 | Patient Respect | admiration | 1 | 0.95483 | Patient Respect |
Staff were attentive and kind one visit but seemed disinterested another time very helpful with test results always polite receptionist felt rushed during nurse examination also the doctor explained everything clearly would recommend them highly. | positive | 0.913174 | 35 | 4 | Test Results | neutral | 1 | 0.913174 | Staff Empathy and Compassion |
The staff were friendly and attentive, making my visit a positive experience.
I was met with a dismissive attitude by one of the receptionists, who seemed put off by my minor injury concerns. The rest of the staff appeared overwhelmed, but eventually sorted out my appointment. The nurse was kind, if slightly distracted, and the doctor delivered reassuring news. Overall, it felt like I got adequate care, even if the service wasn't always smooth.
The receptionist was incredibly helpful, guiding me through the check-in process with ease. She explained everything clearly and answered all my questions patiently. The waiting area was comfortable, and I appreciated the refreshing air freshener. My appointment started on time, thanks in part to her efficiency.
I've been to this surgery several times, but last time felt particularly underwhelming. The receptionist seemed uninterested, barely acknowledging me as I waited for my appointment. The nurse was friendly but seemed rushed, and the doctor's explanation of my diagnosis left me feeling confused rather than informed. Overall, it didn't feel like a priority.
The staff were completely unhelpful when I called to make an appointment, with the receptionist being particularly unfriendly. When I finally arrived, she barely looked up from her phone. The nurse was apologetic but seemed overwhelmed by my needs, and the doctor's explanation left me feeling frustrated rather than reassured.
I've been going to this surgery for years, and while it usually provides great service, last time felt like an exception. One of the receptionists was having a bad day, seeming tired and disorganized. However, once she passed on some of her tasks, things improved significantly, with the nurse being particularly kind and understanding.
I have mixed feelings about my experience at this surgery. On the one hand, the staff were friendly and welcoming, making me feel comfortable as I waited for my appointment. The receptionist checked in with me regularly, and the waiting area was pleasant. However, when it came to addressing some pressing concerns, I felt dismissed rather than heard.
The entire visit was marred by poor communication from the receptionist, who seemed completely unprepared. When I asked to see another doctor, she became aggressive and dismissive, making me feel uncomfortable. The nurse apologized but seemed uncertain about how to resolve my issue, while the doctor delivered a concerning diagnosis. | positive | 0.688476 | 386 | 3 | Reception Staff Interaction | disappointment | 1 | 0.688476 | Reception Staff Interaction |
Subsets and Splits