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You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Industry Analysis – Mind Mapping
Challenge
We as students of MBA in India had to undertake a fairly complex project on analysing an Industry and deriving managerial implications . The aim of the analysis was to understand the Industry thoroughly from the lens of Finance , Marketing and Strategy .
Our Industry was on Indian Ports which was an extensive topic and we as first year students were intimidated as to how do we proceed about it .
Selection
We as a team decided to apply Mind mapping technique to chart out our approach over the next couple of months .
A rough sketch of the main points from the three domains that needed to be covered was drawn out and discussed with the faculty .
Application
Mind mapping of the various areas to look at and understand gave us a direction and we could further analyse on where to start from .
The financial analysis seemed to be the perfect place to begin with in order to understand how the major players in the industry operated and analysis of their financial statements gave us better understanding . Our Mind map that we developed initially was improved with the help of findings and gave us and idea of taking it to the next level study i.e. marketing
Similarly with every iteration the mind map to further do the research and analysis was improving
The three perspectives helped paint a holistic picture of the industry coupled with industry visits and interviewing professionals
The mind map gave us a way to start the project and helped us take it to the next level gradually , as the whole team could easily recall what all things need to be done looking at the comprehensive mind map
Insight
There was a huge amount of data both qualitative and quantitative that we had to structure and put in a report format with adequate explanation
The Mind mapping tool helped to make an initial framework of how we wanted to go ahead with the data and how to classify under different heads
Different disciplines had different kind of data and information from previously conducted research and survey . Finance was heavy on numbers , Marketing was about volumes and percentages . These two had to be weaved together to present the final report for Strategy
Approach
Being MBA students we are constantly taught to use models and frameworks and try to present the findings in a structured manner . A mind map was the first thing that came to our mind while we were kicking off with the project . However an approach of storytelling could have been adopted as well we feel , as we had lots of data which actually gave insights , the insights could be told in form of story
Story telling becomes easier to comprehend for general people lacking professional knowledge of the subject , hence next time a similar approach can be taken
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Industry Analysis – Mind Mapping
Challenge
We as students of MBA in India had to undertake a fairly complex project on analysing an Industry and deriving managerial implications . The aim of the analysis was to understand the Industry thoroughly from the lens of Finance , Marketing and Strategy .
Our Industry was on Indian Ports which was an extensive topic and we as first year students were intimidated as to how do we proceed about it .
Selection
We as a team decided to apply Mind mapping technique to chart out our approach over the next couple of months .
A rough sketch of the main points from the three domains that needed to be covered was drawn out and discussed with the faculty .
Application
Mind mapping of the various areas to look at and understand gave us a direction and we could further analyse on where to start from .
The financial analysis seemed to be the perfect place to begin with in order to understand how the major players in the industry operated and analysis of their financial statements gave us better understanding . Our Mind map that we developed initially was improved with the help of findings and gave us and idea of taking it to the next level study i.e. marketing
Similarly with every iteration the mind map to further do the research and analysis was improving
The three perspectives helped paint a holistic picture of the industry coupled with industry visits and interviewing professionals
The mind map gave us a way to start the project and helped us take it to the next level gradually , as the whole team could easily recall what all things need to be done looking at the comprehensive mind map
Insight
There was a huge amount of data both qualitative and quantitative that we had to structure and put in a report format with adequate explanation
The Mind mapping tool helped to make an initial framework of how we wanted to go ahead with the data and how to classify under different heads
Different disciplines had different kind of data and information from previously conducted research and survey . Finance was heavy on numbers , Marketing was about volumes and percentages . These two had to be weaved together to present the final report for Strategy
Approach
Being MBA students we are constantly taught to use models and frameworks and try to present the findings in a structured manner . A mind map was the first thing that came to our mind while we were kicking off with the project . However an approach of storytelling could have been adopted as well we feel , as we had lots of data which actually gave insights , the insights could be told in form of story
Story telling becomes easier to comprehend for general people lacking professional knowledge of the subject , hence next time a similar approach can be taken
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12669 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Design Tool : Mind Mapping
Challenge
I work for the Continuous Improvement ( CI ) department of a Logistics company . Our department is responsible for process improvement and innovation , strongly rooted in IT related changes .
Our company has a Brokerage division that sells off freight to other trucking companies , we call these “ Carriers ” . Carriers come in all shapes and sizes , with varying needs and resources .
The CI and Brokerage division continued to struggle to understand how we could improve our service / value offering , and how Carriers wanted to interact with us . We would dream up of new concepts , services , and processes , and sometimes move these unvalidated ideas through to production and roll - out , typically with much effort and failure .
We realized that we were sometimes investing in the wrong ideas and did not know enough about our stakeholder . We did not understand what they valued and how they wanted us to interact with them . We also realized that this group of Carriers has a diverse spectrum of needs and value different things .
Selection
After some lessons learned on failed projects , we decided to apply the Mind Mapping tool . We needed to quickly collect large amounts of data from our diverse Carrier group and organize it in a way that we could then use for decision making . The Mind Mapping tool was a perfect framework to help us with this challenge . It would help us draw out the differences of our Carrier base so that we could then tailor our approach and select the right projects to solve the right problems for the right group .
Application
We set out with a team of five , composed of members of the CI and Brokerage team . The CI team first started by analyzing all the data they had on the existing Carrier base , slicing , and dicing the data a few different ways , by volume , region , commodity , service type , etc . The CI and Brokerage team then came up with a list of questions they would like to ask the Carriers ( a set list of standard questions , plus some additional questions based on the type of service the Carrier provided ) . The team then went out and completed interviews with a sample of the Carrier population .
The team aggregated and organized the data into Personas . This took some effort as there was lots of information to filter and organize . These new Carrier Personas are now used to help validate new and existing projects .
Insight
Some of the feedback was quite shocking , once you got the Carriers talking there was considerable insight to glen from them and a different perspective that was missing from our design step . We did not realize Carriers were having challenges with specific processes making them very time consuming . We believe much of this was due to processes that had changed overtime , but the technology and tools had not been updated to accommodate the changes .
We found categorizing the feedback and data from Carriers was time consuming . It took time creating the personas and grouping specific carriers together , but once the groups started forming it went much faster .
Once we had the personas outlined , we then tested and applied it to our next project . We found it easier to keep the project streamlined and on task , constantly reflecting if the changes would provide value to the Carriers and cutting elements that did not provide value . This approach significantly reduced waste in our design process .
Approach
I believe the Mind Mapping tool was extremely useful in this challenge , where we continued to lack direction and understanding of our critical stakeholder . I believe next time we could add Storytelling as an additional tool that may help draw out critical elements and facts about our Carriers . These stories could provide important context to help with decision making for our projects ( access priority of projects and provide insight to specific features or tools that they may require ) .
Learning Launch may also prove to be a helpful tool with all project launches . We could design small incremental changes and seek Carrier feedback for improvements versus the traditional method of over- designing and over - building for the need .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Design Tool : Mind Mapping
Challenge
I work for the Continuous Improvement ( CI ) department of a Logistics company . Our department is responsible for process improvement and innovation , strongly rooted in IT related changes .
Our company has a Brokerage division that sells off freight to other trucking companies , we call these “ Carriers ” . Carriers come in all shapes and sizes , with varying needs and resources .
The CI and Brokerage division continued to struggle to understand how we could improve our service / value offering , and how Carriers wanted to interact with us . We would dream up of new concepts , services , and processes , and sometimes move these unvalidated ideas through to production and roll - out , typically with much effort and failure .
We realized that we were sometimes investing in the wrong ideas and did not know enough about our stakeholder . We did not understand what they valued and how they wanted us to interact with them . We also realized that this group of Carriers has a diverse spectrum of needs and value different things .
Selection
After some lessons learned on failed projects , we decided to apply the Mind Mapping tool . We needed to quickly collect large amounts of data from our diverse Carrier group and organize it in a way that we could then use for decision making . The Mind Mapping tool was a perfect framework to help us with this challenge . It would help us draw out the differences of our Carrier base so that we could then tailor our approach and select the right projects to solve the right problems for the right group .
Application
We set out with a team of five , composed of members of the CI and Brokerage team . The CI team first started by analyzing all the data they had on the existing Carrier base , slicing , and dicing the data a few different ways , by volume , region , commodity , service type , etc . The CI and Brokerage team then came up with a list of questions they would like to ask the Carriers ( a set list of standard questions , plus some additional questions based on the type of service the Carrier provided ) . The team then went out and completed interviews with a sample of the Carrier population .
The team aggregated and organized the data into Personas . This took some effort as there was lots of information to filter and organize . These new Carrier Personas are now used to help validate new and existing projects .
Insight
Some of the feedback was quite shocking , once you got the Carriers talking there was considerable insight to glen from them and a different perspective that was missing from our design step . We did not realize Carriers were having challenges with specific processes making them very time consuming . We believe much of this was due to processes that had changed overtime , but the technology and tools had not been updated to accommodate the changes .
We found categorizing the feedback and data from Carriers was time consuming . It took time creating the personas and grouping specific carriers together , but once the groups started forming it went much faster .
Once we had the personas outlined , we then tested and applied it to our next project . We found it easier to keep the project streamlined and on task , constantly reflecting if the changes would provide value to the Carriers and cutting elements that did not provide value . This approach significantly reduced waste in our design process .
Approach
I believe the Mind Mapping tool was extremely useful in this challenge , where we continued to lack direction and understanding of our critical stakeholder . I believe next time we could add Storytelling as an additional tool that may help draw out critical elements and facts about our Carriers . These stories could provide important context to help with decision making for our projects ( access priority of projects and provide insight to specific features or tools that they may require ) .
Learning Launch may also prove to be a helpful tool with all project launches . We could design small incremental changes and seek Carrier feedback for improvements versus the traditional method of over- designing and over - building for the need .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 16487 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge
I am working at a customer support center as a Training Manager . Our team of consultants is spread across 4 locations within 2 countries , serving customers in a few different lines of business via 3 channels of support - emails , chats and voice . In the recent 3 months our tenured associates were struggling to achieve their CSAT ( customer satisfaction ) metrics . After a deep dive analysis performed by the Customer Experience department , a list of top offenders was identified - showing that the entire team 's performance was driven down mainly by our usual top performers when it comes to working with a fast temp and handling multiple customer cases as the same time , working on different LOBs and channels of support . We extracted randomly 30 % of all handled cases by the top offenders and while reviewing how they were handled , it turned out that all policies were indeed followed and cases were handled correctly , however customers often complained about associates being rude , in a hurry , not listening carefully etc .
Selection & Application
The method we chose to apply is the Learning launch - we came up with the idea to form a " Learning Cafe " and having small groups of certain identified associates attend those learning sessions . Content is targeting soft skills , however not in general , but rather in small pieces - diverse situations based on customer scenarios are turned into activities for empathizing , paraphrasing , active listening , asking probing questions . The event was planned as a workshop and not like a typical classroom training . Tenured associates would n't be really happy to know they are being drawn back to what they remember as a new hire class . Instead - we had the event as a workshop in order to allow the flow of ideas and sharing of feedback from their side .
Prior to the first initiative dates , our Training team organized a meeting with the program manager and the team managers of all enlisted employees . We asked the managers of what their expectations are .
The workshop was first tested on one of the company locations - in order to gain an idea if it is working and adjust whatever may not be optimal . We had 3 groups of between 5 and 10 participants , the workshop was for 2 days in a row , however only for 4 hours per day . The enrolled attendees were asked to bring some sweets or whatever they would like , additionally we also spared a small amount to have some cup cakes etc . bought just in case nobody would bring anything . We had a special approval taken by the program 's management in order to have food brought inside , as this is usually not allowed . For our surprise , participants were so delighted by the idea and brought in home - made cake and brownies etc . , so there was even more food than what people could eat . Activities were engaging for everyone and despite a first wave of suspicious thoughts by the team members , they actually managed to welcome the time spent during the Learning Cafe with an open mind and to participate actively in everything planned . The atmosphere was absolutely positive and friendly , we had a lot of funny pictures made during the event . Additionally , each participant received a special certificate of participation , which they quite enjoyed . We also released a survey by the end of each workshop batch to gather the feedback , opinions and suggestions of the attendees .
Insight
The results of this initiative were truly amazing and a positive surprise for many of the stakeholders :
1 . We tracked performance of the associates within a month after they attended the workshops and the average improvement in the CSAT metric is 3 % .
2 . Analyzing the survey results , we measured 96 % of NPS ; 98 % of participants stated they have actually learned something new ; 100 % of the employees stated they would gladly participate in next editions of the initiative as well . Verbatim - was an astonishing success !
3 . People even uploaded photos with their certificates on social media . Some employees proactively asked the trainer , who facilitated the event about the next possible session and wanted to be on the list for it . Apparently , consultants from the test location also shared this with team members on the other sites and they went asking their Training team POC about the initiative as well .
Additionally , after seeing which activities work best during the test phase , we adjusted slightly some of the planned materials , so could better fit into the dedicated time frame .
Approach
Currently , we are on the planning stage for the next events of the Learning Cafe series . The workshops will be conducted on 2 other company locations within a month as of now , again 3 groups on each site . We will continue measuring the results and analyzing the feedback from all parties . If the initiative is proven to be a success when delivered on all 4 company locations , we would plan it going forward for every quarter .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge
I am working at a customer support center as a Training Manager . Our team of consultants is spread across 4 locations within 2 countries , serving customers in a few different lines of business via 3 channels of support - emails , chats and voice . In the recent 3 months our tenured associates were struggling to achieve their CSAT ( customer satisfaction ) metrics . After a deep dive analysis performed by the Customer Experience department , a list of top offenders was identified - showing that the entire team 's performance was driven down mainly by our usual top performers when it comes to working with a fast temp and handling multiple customer cases as the same time , working on different LOBs and channels of support . We extracted randomly 30 % of all handled cases by the top offenders and while reviewing how they were handled , it turned out that all policies were indeed followed and cases were handled correctly , however customers often complained about associates being rude , in a hurry , not listening carefully etc .
Selection & Application
The method we chose to apply is the Learning launch - we came up with the idea to form a " Learning Cafe " and having small groups of certain identified associates attend those learning sessions . Content is targeting soft skills , however not in general , but rather in small pieces - diverse situations based on customer scenarios are turned into activities for empathizing , paraphrasing , active listening , asking probing questions . The event was planned as a workshop and not like a typical classroom training . Tenured associates would n't be really happy to know they are being drawn back to what they remember as a new hire class . Instead - we had the event as a workshop in order to allow the flow of ideas and sharing of feedback from their side .
Prior to the first initiative dates , our Training team organized a meeting with the program manager and the team managers of all enlisted employees . We asked the managers of what their expectations are .
The workshop was first tested on one of the company locations - in order to gain an idea if it is working and adjust whatever may not be optimal . We had 3 groups of between 5 and 10 participants , the workshop was for 2 days in a row , however only for 4 hours per day . The enrolled attendees were asked to bring some sweets or whatever they would like , additionally we also spared a small amount to have some cup cakes etc . bought just in case nobody would bring anything . We had a special approval taken by the program 's management in order to have food brought inside , as this is usually not allowed . For our surprise , participants were so delighted by the idea and brought in home - made cake and brownies etc . , so there was even more food than what people could eat . Activities were engaging for everyone and despite a first wave of suspicious thoughts by the team members , they actually managed to welcome the time spent during the Learning Cafe with an open mind and to participate actively in everything planned . The atmosphere was absolutely positive and friendly , we had a lot of funny pictures made during the event . Additionally , each participant received a special certificate of participation , which they quite enjoyed . We also released a survey by the end of each workshop batch to gather the feedback , opinions and suggestions of the attendees .
Insight
The results of this initiative were truly amazing and a positive surprise for many of the stakeholders :
1 . We tracked performance of the associates within a month after they attended the workshops and the average improvement in the CSAT metric is 3 % .
2 . Analyzing the survey results , we measured 96 % of NPS ; 98 % of participants stated they have actually learned something new ; 100 % of the employees stated they would gladly participate in next editions of the initiative as well . Verbatim - was an astonishing success !
3 . People even uploaded photos with their certificates on social media . Some employees proactively asked the trainer , who facilitated the event about the next possible session and wanted to be on the list for it . Apparently , consultants from the test location also shared this with team members on the other sites and they went asking their Training team POC about the initiative as well .
Additionally , after seeing which activities work best during the test phase , we adjusted slightly some of the planned materials , so could better fit into the dedicated time frame .
Approach
Currently , we are on the planning stage for the next events of the Learning Cafe series . The workshops will be conducted on 2 other company locations within a month as of now , again 3 groups on each site . We will continue measuring the results and analyzing the feedback from all parties . If the initiative is proven to be a success when delivered on all 4 company locations , we would plan it going forward for every quarter .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 11794 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge : Actually being the elder son of the family and belonging to middle class , my father was not in a position to help me continue my higher education in regular mode . Transform myself from a Lab- Assistant to School Principal .
Selection : The confidence build by my teachers at school and observation of the surroundings , I learnt to unlearn that life is a tough one to travel . I explored all that I could and was actually very active and simply taking and making note of all that I faced and categorized each event under the heading LEARN and UNLEARN .
The more I did was to learn the do nt ’s as they are less in number and results are reflected immediately . For example an act gifting someone on his birthday or wedding day at the way of reacting to the gift received we could , to some extent understand the acceptance of the gift by that person .
I joined the distance education and could experience the lethargic and irresponsible way of mentors attending classes and compelling attendance , demanding fine , just running through the lessons or units , burdening the students with assignment and project and when submitted , it was not evaluated and the pathetic thing is at times the mentors themselves had no idea on the topic and project .
I decided to learn on my own , then I could see that actually thing are n’t what they appear and how they were actually interpreted to the younger generation . I could also derive at various solutions to a single problem but few of the solution only was accepted at that instance of time as the evaluator was not able to foresee the other solution .
Application : References as book , friends as supporters , elders as guides , thought as philosophers and actions as dedication and rewards as reflection . Every act of mine tried to fix up time for all as a tabular column , I tried to schedule the day and maximized the utilization of valuable and quality time . I could see there was more of time for each than required also could plan some more activities in the rest of the time . I shared more informed and question all I could come across to gather more data and connect those to develop to information and applied for my growth .
Insight : Could realize that self confidence , self respect and determination to achieve something has to be set as goals and while travelling toward it , we should be bold enough to express and equally accept both our success and defeat in such a way that we should develop the tendency to Defeat the Defeats tendency .
Approach : The criteria that I adopted to make the success was Punctuality , Regularity and Reinforcement until I achieved my goal .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge : Actually being the elder son of the family and belonging to middle class , my father was not in a position to help me continue my higher education in regular mode . Transform myself from a Lab- Assistant to School Principal .
Selection : The confidence build by my teachers at school and observation of the surroundings , I learnt to unlearn that life is a tough one to travel . I explored all that I could and was actually very active and simply taking and making note of all that I faced and categorized each event under the heading LEARN and UNLEARN .
The more I did was to learn the do nt ’s as they are less in number and results are reflected immediately . For example an act gifting someone on his birthday or wedding day at the way of reacting to the gift received we could , to some extent understand the acceptance of the gift by that person .
I joined the distance education and could experience the lethargic and irresponsible way of mentors attending classes and compelling attendance , demanding fine , just running through the lessons or units , burdening the students with assignment and project and when submitted , it was not evaluated and the pathetic thing is at times the mentors themselves had no idea on the topic and project .
I decided to learn on my own , then I could see that actually thing are n’t what they appear and how they were actually interpreted to the younger generation . I could also derive at various solutions to a single problem but few of the solution only was accepted at that instance of time as the evaluator was not able to foresee the other solution .
Application : References as book , friends as supporters , elders as guides , thought as philosophers and actions as dedication and rewards as reflection . Every act of mine tried to fix up time for all as a tabular column , I tried to schedule the day and maximized the utilization of valuable and quality time . I could see there was more of time for each than required also could plan some more activities in the rest of the time . I shared more informed and question all I could come across to gather more data and connect those to develop to information and applied for my growth .
Insight : Could realize that self confidence , self respect and determination to achieve something has to be set as goals and while travelling toward it , we should be bold enough to express and equally accept both our success and defeat in such a way that we should develop the tendency to Defeat the Defeats tendency .
Approach : The criteria that I adopted to make the success was Punctuality , Regularity and Reinforcement until I achieved my goal .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 19187 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Assignment : Reflection Chris Humphries
June 11 , 2016
Challenge : The issue involves how you get your customers to understand the value of the services that you offer to them in an intangible environment . Working I the insurance industry we are basically offering an intangible product that has generally been looked at from a pure pricing standpoint . Having the customer understand the value that you bring to the table is basically a foreign concept . We are not in a product world where Apple is able to sell upgrades the product and people want the next version . Think about it , does someone really go out , read their insurance policy and want the latest and greatest version ? No , they want the less expensive price , until something goes wrong and then they may realize that they needed additional or different coverage(s ) .
Selection : There are two tools that I think can be used from standpoint to assist with the challenge , visualization and storytelling . I am going to use the storytelling model , as I believe it is the most appropriate , however , good visualization in conjunction with storytelling is important and would need to use at times .
In listening to the lectures , be able to tell a story that is compelling about an issue in the insurance industry may provide insight to the customer as to why your policy or services are better . One great example about the story telling is the Farmer ’s commercials on television . Farmers insurance have had the ability to relay true data driven claims stories to the audience to allow you to understand some of the issues with insurance policies . They basically explain , what has been covered in the past and it may put doubts into your mind about your own insurance policy . Would my insurance policy cover that type of accident ? Being able to relay these commercials in short , 30 - 60 second commercials might be an effective manner to get your point across .
Application : This has not been tried at the overall company where I am employed , however we have had the opportunity at times to change behavior by telling stories to make places safer . If the right story is told and can be presented in a compelling manner it will have some effect . One example would be using data to creatively tell a story about the hazards of 12 and 15 passenger vans . Using both internal and external data to innovate and develop tools to educate organizations about the hazards of the vans was design thinking . If we had just used the data without the story telling and innovation it would not have been effective . Getting a group of individuals to brainstorm ideas we were able to develop tools to change behavior .
Insight : Storytelling allows you and others to think of compelling ways to tell a story that will allow them to think of concerns or questions they may have regarding their own insurance policies . As I mentioned before , this has been done to change behaviors to make things safer in my world , but has not really been done to make the customer stick to you . The stickiness factor will allow you to retain the customer or attract a new customer to your business in the insurance environment .
Approach : As I mentioned at the beginning storytelling is important , however a combination of storytelling and visualization is important to reaching a customer base . Going forward , I think using a combination of these tools will be most effective . Going forward , using both tools is important and will need to be used to varying degrees depending upon the audience and what you are trying to achieve .
| EMAIL:
ID_NUM:
NAME_STUDENT: Chris Humphries
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Assignment : Reflection Chris Humphries
June 11 , 2016
Challenge : The issue involves how you get your customers to understand the value of the services that you offer to them in an intangible environment . Working I the insurance industry we are basically offering an intangible product that has generally been looked at from a pure pricing standpoint . Having the customer understand the value that you bring to the table is basically a foreign concept . We are not in a product world where Apple is able to sell upgrades the product and people want the next version . Think about it , does someone really go out , read their insurance policy and want the latest and greatest version ? No , they want the less expensive price , until something goes wrong and then they may realize that they needed additional or different coverage(s ) .
Selection : There are two tools that I think can be used from standpoint to assist with the challenge , visualization and storytelling . I am going to use the storytelling model , as I believe it is the most appropriate , however , good visualization in conjunction with storytelling is important and would need to use at times .
In listening to the lectures , be able to tell a story that is compelling about an issue in the insurance industry may provide insight to the customer as to why your policy or services are better . One great example about the story telling is the Farmer ’s commercials on television . Farmers insurance have had the ability to relay true data driven claims stories to the audience to allow you to understand some of the issues with insurance policies . They basically explain , what has been covered in the past and it may put doubts into your mind about your own insurance policy . Would my insurance policy cover that type of accident ? Being able to relay these commercials in short , 30 - 60 second commercials might be an effective manner to get your point across .
Application : This has not been tried at the overall company where I am employed , however we have had the opportunity at times to change behavior by telling stories to make places safer . If the right story is told and can be presented in a compelling manner it will have some effect . One example would be using data to creatively tell a story about the hazards of 12 and 15 passenger vans . Using both internal and external data to innovate and develop tools to educate organizations about the hazards of the vans was design thinking . If we had just used the data without the story telling and innovation it would not have been effective . Getting a group of individuals to brainstorm ideas we were able to develop tools to change behavior .
Insight : Storytelling allows you and others to think of compelling ways to tell a story that will allow them to think of concerns or questions they may have regarding their own insurance policies . As I mentioned before , this has been done to change behaviors to make things safer in my world , but has not really been done to make the customer stick to you . The stickiness factor will allow you to retain the customer or attract a new customer to your business in the insurance environment .
Approach : As I mentioned at the beginning storytelling is important , however a combination of storytelling and visualization is important to reaching a customer base . Going forward , I think using a combination of these tools will be most effective . Going forward , using both tools is important and will need to be used to varying degrees depending upon the audience and what you are trying to achieve .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Chris Humphries"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 5537 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge : Workflow Improvement
I am working for marketing department and our challenge is to improve the workflow within the department
in order to increase productivity and to spend marketing budgets effectively . The project scope includes the
marketing team composed of 10 employees , as well as the larger marketing department and IT department .
The project is limited to internal resources such as budget and employee time . The project should last within
30 business days . We will focus on trying to uncover what our team members consider to be ineffective or
problematic with regard to the workflow .
Selection
As our team has not gone through any design thinking activities / tools and tended to stick with documents
based discussions , we have started to try visualization tool . We used straw man visualization to visualize how
each stakeholder work and feel in each event .
Application
For our first session , we focused on drawing the existing workflow of our marketing tasks . In particular , we
wanted to see how we are collaborating among the organization . We drew straw man diagram inside
marketing department for the process of event marketing . To develop the straw man graphic , we used existing
materials available to understand the environment . The existing materials include operational or procedural
documents , training materials , marketing materials , or other auditing reports . In the case materials were not
available , then we conducted informal interviews with the stakeholders . When we draw the straw man graphic ,
we sometimes referred the simple icons and shapes of power point and also used some photographs . After
drawing the straw man graphic , we did the group discussion consists of 5 to 6 stakeholders and asked the
following questions .
1 ) What key elements are missing from the graphic ?
2 ) What would you change about the graphic to make it more accurately reflect your problem space ?
3 ) How did you feel in each step of workflow and how it could be improved ?
After the session , we summarized the answers from discussion groups and discussed what kinds of shared and
new insights we could get from the group discussion .
Insight
What we have learned from this exercise is as follows . The graphic gives stakeholders a clear understanding
about their problems and makes it easy to share each of their perspectives . It worked pretty well to develop
insights into potential root causes of their problems . They did n’t have so much experience to use graphic ,
however , they could quickly adjust to use the graphic to express what they think as a problem and also it was
easy for them to identify what other people would like to share . Based on these activity , we could identify
what would be the potential causes of the problem and where to start to improve it .
Approach
As we have not done any activities after the visualization , the next step would be to try something based on
the assumption . We assume the next potential tool would be learning launch tool . By using it , I believe we
can easily find viable solution based on the result of some trials .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge : Workflow Improvement
I am working for marketing department and our challenge is to improve the workflow within the department
in order to increase productivity and to spend marketing budgets effectively . The project scope includes the
marketing team composed of 10 employees , as well as the larger marketing department and IT department .
The project is limited to internal resources such as budget and employee time . The project should last within
30 business days . We will focus on trying to uncover what our team members consider to be ineffective or
problematic with regard to the workflow .
Selection
As our team has not gone through any design thinking activities / tools and tended to stick with documents
based discussions , we have started to try visualization tool . We used straw man visualization to visualize how
each stakeholder work and feel in each event .
Application
For our first session , we focused on drawing the existing workflow of our marketing tasks . In particular , we
wanted to see how we are collaborating among the organization . We drew straw man diagram inside
marketing department for the process of event marketing . To develop the straw man graphic , we used existing
materials available to understand the environment . The existing materials include operational or procedural
documents , training materials , marketing materials , or other auditing reports . In the case materials were not
available , then we conducted informal interviews with the stakeholders . When we draw the straw man graphic ,
we sometimes referred the simple icons and shapes of power point and also used some photographs . After
drawing the straw man graphic , we did the group discussion consists of 5 to 6 stakeholders and asked the
following questions .
1 ) What key elements are missing from the graphic ?
2 ) What would you change about the graphic to make it more accurately reflect your problem space ?
3 ) How did you feel in each step of workflow and how it could be improved ?
After the session , we summarized the answers from discussion groups and discussed what kinds of shared and
new insights we could get from the group discussion .
Insight
What we have learned from this exercise is as follows . The graphic gives stakeholders a clear understanding
about their problems and makes it easy to share each of their perspectives . It worked pretty well to develop
insights into potential root causes of their problems . They did n’t have so much experience to use graphic ,
however , they could quickly adjust to use the graphic to express what they think as a problem and also it was
easy for them to identify what other people would like to share . Based on these activity , we could identify
what would be the potential causes of the problem and where to start to improve it .
Approach
As we have not done any activities after the visualization , the next step would be to try something based on
the assumption . We assume the next potential tool would be learning launch tool . By using it , I believe we
can easily find viable solution based on the result of some trials .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 14957 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | The challenge I have applied the design thinking tool Visualization to is social equity issues in my hometown of Chicago . Recently , I was given the task of identifying the root issues of the inequity in the city and subsequently , conjuring a technology - driven solution . There is a plethora of studies on the root causes of inequity available , so interpreting it all seemed to be a Herculean task . I decided it would be easier to draw conclusions from the data if I were able to see it visually . I grouped out several different categories of data related to inequity , such as the unemployment rate , graduation rate , and life expectancy in the respective communities . What particularly stood out to me were the reports of the lower graduation rates , in some
instances there were gaps as large as 15 % between Black and White communities . It had seemed that using Visualization had helped me find my culprit . Further research led me to find that those without a GED have much lower chances at employment and higher rates of poverty than those with one . I deduced that this higher rate of poverty consequently led to the lack of health care and lower life expectancy . After using simple graphing programs with the data , I saw that the funding for schools in majority Black and Brown communities was significantly lower than funding in majority white neighborhoods . This gap in funding could possibly be the reason for the gap in graduation rates . This led me take a different approach in the Visualization tool , and look at anecdotal data
from students in these underfunded schools . Along with stories I was able to find online of the lack of resources due to the under funding , I was actually able to talk to a teacher and her colleagues at one of these underfunded schools . She confirmed what I had suspected , the lack of funding and resources made her job especially difficult . She informed me that often she and her colleagues would have to spend money out of their own pockets for resources for their classrooms . Due to Visualization , I was able to find one of the main causes of inequity in my city , however , my task was not yet complete . The second part to my assignment , coming up with a technologically driven solution to
the inequity , seemed daunting to say the least . Using Visualization yet again , I asked the teacher and her colleagues to write their biggest need on notecards and give them to me . I then grouped them by topic and found that the largest group of needs was access to more learning resources to diversify their lesson plans . With lack of learning resources being the biggest complaint , and the massive expanse of learning resources called the Internet being the considered technology , I had finally found the solution to my problem . I concluded that my solution would need to be a simple and effective way of integrating learning softwares into the classrooms and lesson plans . Without the insight gained from the Visualization tool , I would ’ve never been able to narrow down the massive concept of inequity into manageable quantitative data points and an apparent cause to them . My next steps will include prototyping and conducting several learning launches to find
what works best for both the students and the teachers . By conducting these learning launches I will be able find out whether a smart board approach or a tablet approach will be more effective . Without the tools I learned in the Design Thinking course , I would ’ve never been able to get this far in the process of this task .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: The challenge I have applied the design thinking tool Visualization to is social equity issues in my hometown of Chicago . Recently , I was given the task of identifying the root issues of the inequity in the city and subsequently , conjuring a technology - driven solution . There is a plethora of studies on the root causes of inequity available , so interpreting it all seemed to be a Herculean task . I decided it would be easier to draw conclusions from the data if I were able to see it visually . I grouped out several different categories of data related to inequity , such as the unemployment rate , graduation rate , and life expectancy in the respective communities . What particularly stood out to me were the reports of the lower graduation rates , in some
instances there were gaps as large as 15 % between Black and White communities . It had seemed that using Visualization had helped me find my culprit . Further research led me to find that those without a GED have much lower chances at employment and higher rates of poverty than those with one . I deduced that this higher rate of poverty consequently led to the lack of health care and lower life expectancy . After using simple graphing programs with the data , I saw that the funding for schools in majority Black and Brown communities was significantly lower than funding in majority white neighborhoods . This gap in funding could possibly be the reason for the gap in graduation rates . This led me take a different approach in the Visualization tool , and look at anecdotal data
from students in these underfunded schools . Along with stories I was able to find online of the lack of resources due to the under funding , I was actually able to talk to a teacher and her colleagues at one of these underfunded schools . She confirmed what I had suspected , the lack of funding and resources made her job especially difficult . She informed me that often she and her colleagues would have to spend money out of their own pockets for resources for their classrooms . Due to Visualization , I was able to find one of the main causes of inequity in my city , however , my task was not yet complete . The second part to my assignment , coming up with a technologically driven solution to
the inequity , seemed daunting to say the least . Using Visualization yet again , I asked the teacher and her colleagues to write their biggest need on notecards and give them to me . I then grouped them by topic and found that the largest group of needs was access to more learning resources to diversify their lesson plans . With lack of learning resources being the biggest complaint , and the massive expanse of learning resources called the Internet being the considered technology , I had finally found the solution to my problem . I concluded that my solution would need to be a simple and effective way of integrating learning softwares into the classrooms and lesson plans . Without the insight gained from the Visualization tool , I would ’ve never been able to narrow down the massive concept of inequity into manageable quantitative data points and an apparent cause to them . My next steps will include prototyping and conducting several learning launches to find
what works best for both the students and the teachers . By conducting these learning launches I will be able find out whether a smart board approach or a tablet approach will be more effective . Without the tools I learned in the Design Thinking course , I would ’ve never been able to get this far in the process of this task .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9803 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Mind Mapping tool Challenge : I ’m a member of an association that organizes educational courses in the areas of Technology , Sustainability , Entrepreneurship . I experienced a great application of the Mind Mapping tool when me and my peers were working on a new educational course . Some time ago we wanted to organize a new course for digital skills but we had not decided the topic and the structure of it . Also , the internet is plenty of thousands courses for Technology and Digital competences people can afford easily , so it was very hard to produce something creative , useful and economic . The challenge consisted in producing an attractive course in the Digital area for recently graduates and young professionals , which could spread some technical knowledge and could let them to extend their network meeting people with same interests and passions . Selection : For our purpose we used the Mind Mapping tool . In design thinking , this tool is used at the end of What Is phase , to process the large amount of data collected and look for patters and insights among them . Through Mind Mapping you can establish criteria for the idea generation step , which is explored during the What If phase . Mind Mapping is pivotal because it provides guidelines for the idea generation , that becomes cleaner and faster . In the book Designing for growth , the process is well explained and it becomes clear that Mind Mapping is not used to design , while it ’s useful to design criteria , on which the ideas will be based . Application & Insight : We launched a survey to our network asking basically questions on :
- Why they should choose a face - to - face course instead of online ones
- What they did and did not appreciate about online courses
- How is the best way to learn ( through game experiences , face - to - face lessons , practical sessions )
- Which topic they preferred and what level of knowledge they had
- What they did expect from our course
- Etc .
The data collected were analyzed through the Mapping Tool in this way . We found three macro categories among the answers :
1 . Object of the course 2 . Modality and structure of the course 3 . Other interests / passions of the users
The tool was useful to visualize all the categories , to address the answers and to find the communalities in order to list the major trends / requirements , and the minor ones . Finally , we discovered the following main patterns :
- The majority of users had not specific knowledge on the newest digital competences ( blockchain , machine learning , data analysis , etc ) but had strong interest in these topics and wanted to learn some basics .
- Due to the complexity of the topics , users would prefer a dynamical course , with many case studies , new learning techniques , enjoyable environment .
- Online courses are boring , you do n’t have the opportunity to ask questions directly .
- Users would take the opportunity to expand their network , to share their passions with people with different background
These and other insights were very useful to understand the needs of our network and it was a crucial point for the idea generation phase . Mainly , this tool allowed us to focus our attention , in the next phase , just on ideas that matched those macro - patterns . It allowed us to save a lot of time . Approach The potential of the tool is incredible indeed for the reasons explained above , even if it requires a well - structured data gathering , that is very difficult and time / cost consuming , especially when you are a small organization . Also , if the data collection is not done in the right way ( there is an important knowledge on how to gather information and tools to use ) , the Mind Mapping could get you into wrong patters , destabilizing the whole process . The point is , I found it not so flexible , because it is actually based on the database you collected . This is good when you face problems with many available data . While during innovation processes with low quantity of data , I think it ’s better to not limit so much the ideas generation with the output guidelines of the Mind Mapping , and move on to the next phase ( What If ) .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping tool Challenge : I ’m a member of an association that organizes educational courses in the areas of Technology , Sustainability , Entrepreneurship . I experienced a great application of the Mind Mapping tool when me and my peers were working on a new educational course . Some time ago we wanted to organize a new course for digital skills but we had not decided the topic and the structure of it . Also , the internet is plenty of thousands courses for Technology and Digital competences people can afford easily , so it was very hard to produce something creative , useful and economic . The challenge consisted in producing an attractive course in the Digital area for recently graduates and young professionals , which could spread some technical knowledge and could let them to extend their network meeting people with same interests and passions . Selection : For our purpose we used the Mind Mapping tool . In design thinking , this tool is used at the end of What Is phase , to process the large amount of data collected and look for patters and insights among them . Through Mind Mapping you can establish criteria for the idea generation step , which is explored during the What If phase . Mind Mapping is pivotal because it provides guidelines for the idea generation , that becomes cleaner and faster . In the book Designing for growth , the process is well explained and it becomes clear that Mind Mapping is not used to design , while it ’s useful to design criteria , on which the ideas will be based . Application & Insight : We launched a survey to our network asking basically questions on :
- Why they should choose a face - to - face course instead of online ones
- What they did and did not appreciate about online courses
- How is the best way to learn ( through game experiences , face - to - face lessons , practical sessions )
- Which topic they preferred and what level of knowledge they had
- What they did expect from our course
- Etc .
The data collected were analyzed through the Mapping Tool in this way . We found three macro categories among the answers :
1 . Object of the course 2 . Modality and structure of the course 3 . Other interests / passions of the users
The tool was useful to visualize all the categories , to address the answers and to find the communalities in order to list the major trends / requirements , and the minor ones . Finally , we discovered the following main patterns :
- The majority of users had not specific knowledge on the newest digital competences ( blockchain , machine learning , data analysis , etc ) but had strong interest in these topics and wanted to learn some basics .
- Due to the complexity of the topics , users would prefer a dynamical course , with many case studies , new learning techniques , enjoyable environment .
- Online courses are boring , you do n’t have the opportunity to ask questions directly .
- Users would take the opportunity to expand their network , to share their passions with people with different background
These and other insights were very useful to understand the needs of our network and it was a crucial point for the idea generation phase . Mainly , this tool allowed us to focus our attention , in the next phase , just on ideas that matched those macro - patterns . It allowed us to save a lot of time . Approach The potential of the tool is incredible indeed for the reasons explained above , even if it requires a well - structured data gathering , that is very difficult and time / cost consuming , especially when you are a small organization . Also , if the data collection is not done in the right way ( there is an important knowledge on how to gather information and tools to use ) , the Mind Mapping could get you into wrong patters , destabilizing the whole process . The point is , I found it not so flexible , because it is actually based on the database you collected . This is good when you face problems with many available data . While during innovation processes with low quantity of data , I think it ’s better to not limit so much the ideas generation with the output guidelines of the Mind Mapping , and move on to the next phase ( What If ) .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 22102 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Experience Design Thinking 1 . Challenge : I work as a postgraduate teacher at a Natural Tresors , I teach the course of the master 's degree project in teaching in higher education , in this subject the students ( lecturers ) must generate an innovative project and design thinking remains as ring to the finger . The challenge that we detected with the students is related to the subject of suturing within the dentistry career , where the students ( of the subject ) had to practice the suture simulating with an orange and when they had to take the evaluation many failed because the reality was different . The Covid-19 pandemic brought another problem : the classes had to be online , not face - to - face . 2 . Selection : Within the tools I used the mind map , the mind map consists of looking for ideas or patterns in the data collected in the definition of " what is " , about the current reality . The main reason was because there was a high percentage of clarity in the " what is " and we needed to move to the " What if " , in a way that allowed us to generate ideas or discover patterns within the data that we already had . 3 . Application : We met a couple of sessions , I helped in the process ( but also participated ) to design what it is , ( like the garage sale in the example : https://www.coursera.org/learn/uva-darden- design- thinking - innovation / lecture / lsFRa / mind - mapping - tool ) then we cited teachers from the following year , who complained that students came to the subject without knowing how to suture ( it was added to what is ) , also the students of the following year and a couple of managers , who saw the mind map and provided fresh ideas . The tool allowed us the birth of patterns and ideas from those involved , teachers , students and managers , We used the mind map in several sessions , we drew the problem with ovals and connectors , then each one ( within the team of 5 ) contributed on how to solve each problem where there was discussion , discarded ideas and agreements , for example : the orange ( where they sutured the students ) went to an artificial skin kit , with the instruments to suture , the problem of learning the suture technique and the low grades , went to a video recording uploaded to YouTube and shared in the virtual classroom forum to be assessed by classmates , the teacher and the student himself , based on a rubric ( like this course ) 4 . Perspective :
The application of the mind map tool was interesting , the way in which more information was added to the " what is " and how the collaboration of entities as different as other teachers , other students and managers , contributed to generate the " what if " , which was made a nap on a course , where the instructions were uploaded to the virtual classroom , the suture kits and artificial skin were sent , the students uploaded their videos to the classroom and in the forums there were many comments of feedback on the technique of suture , then the self - evaluation of each student was impressive , very critical , the evaluation of the classmates was very objective and that of the teacher was very concerned with the details . The results were excellent , not only did the grades go up , but they learned how to stitch a cut . Then by actually doing it , it was very easy for the students . A lot of data was collected , in surveys of the students of the course and the teachers , the grades , the messages in the photos , likes on YouTube . The project generated such an impression that this 2021 it will be carried out in all careers in the health area that have to be sutured , regardless of whether there are covid-19 restrictions or not . 5 . Approach : One of the important topics is training in design thinking , the students did not know what it was , and I wasted a lot of time generating material and instructions for them , they finally learned by doing , but that time could have been better used , the reason being it had never been used in postgraduate studies , a product of this is that design thinking was incorporated into the study plans . On the other hand , I feel that more tests were lacking , more different , crazy or crazy options ; The reason why it was not done was because of the time we had to do tests ( 2 weeks ) and not much more could be done . I would apply the mind map tool again , but adding something else , although it was collaborative in its final result , it was difficult to agree on the initial approach , the basic map , because everything was online and the tool selected for this was the Blackboard collaborate board , where it was complex to develop , I think the best solution could be google docs , or google presentations , where everyone can collaborate in real time .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Experience Design Thinking 1 . Challenge : I work as a postgraduate teacher at a Natural Tresors , I teach the course of the master 's degree project in teaching in higher education , in this subject the students ( lecturers ) must generate an innovative project and design thinking remains as ring to the finger . The challenge that we detected with the students is related to the subject of suturing within the dentistry career , where the students ( of the subject ) had to practice the suture simulating with an orange and when they had to take the evaluation many failed because the reality was different . The Covid-19 pandemic brought another problem : the classes had to be online , not face - to - face . 2 . Selection : Within the tools I used the mind map , the mind map consists of looking for ideas or patterns in the data collected in the definition of " what is " , about the current reality . The main reason was because there was a high percentage of clarity in the " what is " and we needed to move to the " What if " , in a way that allowed us to generate ideas or discover patterns within the data that we already had . 3 . Application : We met a couple of sessions , I helped in the process ( but also participated ) to design what it is , ( like the garage sale in the example : https://www.coursera.org/learn/uva-darden- design- thinking - innovation / lecture / lsFRa / mind - mapping - tool ) then we cited teachers from the following year , who complained that students came to the subject without knowing how to suture ( it was added to what is ) , also the students of the following year and a couple of managers , who saw the mind map and provided fresh ideas . The tool allowed us the birth of patterns and ideas from those involved , teachers , students and managers , We used the mind map in several sessions , we drew the problem with ovals and connectors , then each one ( within the team of 5 ) contributed on how to solve each problem where there was discussion , discarded ideas and agreements , for example : the orange ( where they sutured the students ) went to an artificial skin kit , with the instruments to suture , the problem of learning the suture technique and the low grades , went to a video recording uploaded to YouTube and shared in the virtual classroom forum to be assessed by classmates , the teacher and the student himself , based on a rubric ( like this course ) 4 . Perspective :
The application of the mind map tool was interesting , the way in which more information was added to the " what is " and how the collaboration of entities as different as other teachers , other students and managers , contributed to generate the " what if " , which was made a nap on a course , where the instructions were uploaded to the virtual classroom , the suture kits and artificial skin were sent , the students uploaded their videos to the classroom and in the forums there were many comments of feedback on the technique of suture , then the self - evaluation of each student was impressive , very critical , the evaluation of the classmates was very objective and that of the teacher was very concerned with the details . The results were excellent , not only did the grades go up , but they learned how to stitch a cut . Then by actually doing it , it was very easy for the students . A lot of data was collected , in surveys of the students of the course and the teachers , the grades , the messages in the photos , likes on YouTube . The project generated such an impression that this 2021 it will be carried out in all careers in the health area that have to be sutured , regardless of whether there are covid-19 restrictions or not . 5 . Approach : One of the important topics is training in design thinking , the students did not know what it was , and I wasted a lot of time generating material and instructions for them , they finally learned by doing , but that time could have been better used , the reason being it had never been used in postgraduate studies , a product of this is that design thinking was incorporated into the study plans . On the other hand , I feel that more tests were lacking , more different , crazy or crazy options ; The reason why it was not done was because of the time we had to do tests ( 2 weeks ) and not much more could be done . I would apply the mind map tool again , but adding something else , although it was collaborative in its final result , it was difficult to agree on the initial approach , the basic map , because everything was online and the tool selected for this was the Blackboard collaborate board , where it was complex to develop , I think the best solution could be google docs , or google presentations , where everyone can collaborate in real time .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12693 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Electricity Distribution Company case
Challenge
I am a manager of Electricity distribution company working in underdeveloped area . This are is still away from telecom and internet facility . Electricity connection has reached this area just a year ago . In the radius of 50 km there is no major town . Population of this area is also very less . Only mode of communication here is government Post service which is available in all villages . Travel facility is by government transport bus which covers few villages but not all . People in this area receives their electricity bills in hard copy via postal service . By the time they receive bills , it is already late and they have to pay fines . Many people do n’t pay bills because they have to travel to 50 km to our nearest office . Many of the users do n’t pay regular bills and it piles up . Due to this issue many a times distribution company cut their power supply pushing them back to stone age . We need to develop a mechanism through which timely communication of bills and payment of bills can be done . This mechanism will ensure users are getting continued electricity and they need not pay the fine amount .
Selection
Our department have discussed this issue with the village governance body , postal service and government bus service , Telecom provider , Internet provider , etc . We are trying to get this issue resolved with existing infrastructure initially and then will request other departments to broaden their reach in this area . Experiment with postal service is ongoing with postal service .
Application
In our experiment with postal service , we have requested them to visit every village after 3 days of interval . Earlier they were waiting for certain number of letters for every village and then a postman used to visit that village . By this experiment we studied that timely deliver of bills is possible . But postal service is asking for more charges as they need to make more frequent trips . We are negotiating with postal service on the amount of hike in delivery fees . But this is just a half of issue for end users . They still have to travel 50 km to pay bills .
In the second move , we have started experiment with postal service to start a window at their offices where bill payments will be accepted . Here we are sharing percentage of revenue collected by these counters . We have conducted this activity for 1 billing cycle . We explain this experiment to all village body leaders and requested them to encourage villagers to avail this .
In the meantime , we are talking to internet & telecom providers to install their infrastructure in this area . But since it is much costly and revenue generation is negligible they are reviewing the project .
Insight
In this experiment we found that It takes 8 days to deliver a bill copy to each and every end user from the date of dispatch of bills from our office . 8 days window is fair as the bill payment due date is after 30 days , hence users have 22 days to pay the bill
In this experiment we found that now any user has to travel hardly to 8 km to the nearest post office . This is still better than earlier 50 km . In the 1 - month bill cycle we have observed that 80 % of users have utilized this payment service at post office . 20 % users were either not much far from our office or they were unaware / sceptical about this move .
Approach
Since we are a service provider , our prime focus is our end user . Our whole approach was to focus on how we can make our service easy to use . User should not feel bothered while using our service . User should feel the smoothness at all our engagement touch points .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Electricity Distribution Company case
Challenge
I am a manager of Electricity distribution company working in underdeveloped area . This are is still away from telecom and internet facility . Electricity connection has reached this area just a year ago . In the radius of 50 km there is no major town . Population of this area is also very less . Only mode of communication here is government Post service which is available in all villages . Travel facility is by government transport bus which covers few villages but not all . People in this area receives their electricity bills in hard copy via postal service . By the time they receive bills , it is already late and they have to pay fines . Many people do n’t pay bills because they have to travel to 50 km to our nearest office . Many of the users do n’t pay regular bills and it piles up . Due to this issue many a times distribution company cut their power supply pushing them back to stone age . We need to develop a mechanism through which timely communication of bills and payment of bills can be done . This mechanism will ensure users are getting continued electricity and they need not pay the fine amount .
Selection
Our department have discussed this issue with the village governance body , postal service and government bus service , Telecom provider , Internet provider , etc . We are trying to get this issue resolved with existing infrastructure initially and then will request other departments to broaden their reach in this area . Experiment with postal service is ongoing with postal service .
Application
In our experiment with postal service , we have requested them to visit every village after 3 days of interval . Earlier they were waiting for certain number of letters for every village and then a postman used to visit that village . By this experiment we studied that timely deliver of bills is possible . But postal service is asking for more charges as they need to make more frequent trips . We are negotiating with postal service on the amount of hike in delivery fees . But this is just a half of issue for end users . They still have to travel 50 km to pay bills .
In the second move , we have started experiment with postal service to start a window at their offices where bill payments will be accepted . Here we are sharing percentage of revenue collected by these counters . We have conducted this activity for 1 billing cycle . We explain this experiment to all village body leaders and requested them to encourage villagers to avail this .
In the meantime , we are talking to internet & telecom providers to install their infrastructure in this area . But since it is much costly and revenue generation is negligible they are reviewing the project .
Insight
In this experiment we found that It takes 8 days to deliver a bill copy to each and every end user from the date of dispatch of bills from our office . 8 days window is fair as the bill payment due date is after 30 days , hence users have 22 days to pay the bill
In this experiment we found that now any user has to travel hardly to 8 km to the nearest post office . This is still better than earlier 50 km . In the 1 - month bill cycle we have observed that 80 % of users have utilized this payment service at post office . 20 % users were either not much far from our office or they were unaware / sceptical about this move .
Approach
Since we are a service provider , our prime focus is our end user . Our whole approach was to focus on how we can make our service easy to use . User should not feel bothered while using our service . User should feel the smoothness at all our engagement touch points .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 21429 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Learning Launch - Making IT Company Resources Productive ( Improve Overall Utilization )
Challenge
I work for a leading IT service provider , first time in many years , we are experiencing a negative growth in - terms of topline ( it is Industry - wide scenario across all IT - service companies ) as a result of budgetary cuts from customer side . Ultimately causing ramp - downs . Which is resulting into increase of non - billable staff i.e. impacting overall utilization rate & reducing revenue per employee . Idea here is how to leverage bench & make them billable .
Why Learning Launch
To improve the issue of overall utilization , I feel Learning Launch is the best tool that fits here . As explained in the course “ Learning launch is an experiment conducted in the marketplace quickly & inexpensively . It forms a bridge between customer co - creation & commercial rollout ”
Since the issue involves dealing with actual people & and with old bench - management techniques not giving desired results , it was thought of trying something new that too on the ground , rather than creating another version of PowerPoint .
This tool enabled us an opportunity as to learn as to why certain resources remained unproductive , while others became productive .
Application
Existing bench - management , was purely system based , resources who were released from IT Projects , remained on bench - totally unproductive , also they had to await for project managers to find them on System & check for their fitment , before they are on - boarded into the project .
Existing resource management system has lot of flaws , as all skills were not visible to Project Managers , hence which in - turn made difficult for them identify relevant bench resources , rather they had to rely on memory or referrals .
While modifying IT systems was a long - term solution , immediate requirement was to how to make those people productive & get them onto projects . We thought of arranging bench fairs , wherein all PMs who - ever had requirements for resource came to a room & based on their requirements , we would enable each candidates to meet them & discuss , this approach provided PMs with lot of insights about candidates & gave them better opportunity to assess their fitment . Ultimately their requirements were met . Candidates in - turn got feedback as to what they required to became productive i.e. trainings they should attend and how to cross / up - skill themselves .
This approach solved 10 % of the problem , whereby of ~80 + employees on bench who attended bench fair , about 8 to 10 resources were absorbed by Projects . Though still 70 + resources remained on bench it was seen they started enrolling for trainings to up - skill / cross - skill themselves , ultimately increasing their further chances of getting projects & become billable .
Insights
Bench of IT companies is considered as a Taboo i.e. resources which are not good only land - up on bench . While at the same - time it was important for us to see why resources were not getting picked - up & becoming billable . Learning launch provided me with an opportunity of directly going to Project Managers & collecting their feedback on candidates through a Benchfair . This also gave an opportunity to candidates to their assessments done , which will give them a fair view of where they stand .
Next Steps
Though learning launch gave me good insights & help me solve some part of the problem . This approach was so - much liked by others , that such Bench - fairs started getting organized at all locations wherever bench was present . However there is another tool i.e. Customer Co - creation which I would want to leverage next time esp . for rebuilding the Resource Management Platform , whereby It can help the company to better manage unproductive resources . Typically majority of the products are created in insolation , ultimately resulting into less use , since the end - users do not find value in them , hence it ’s always advantageous to involve different stake - holders at design - phase itself .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Learning Launch - Making IT Company Resources Productive ( Improve Overall Utilization )
Challenge
I work for a leading IT service provider , first time in many years , we are experiencing a negative growth in - terms of topline ( it is Industry - wide scenario across all IT - service companies ) as a result of budgetary cuts from customer side . Ultimately causing ramp - downs . Which is resulting into increase of non - billable staff i.e. impacting overall utilization rate & reducing revenue per employee . Idea here is how to leverage bench & make them billable .
Why Learning Launch
To improve the issue of overall utilization , I feel Learning Launch is the best tool that fits here . As explained in the course “ Learning launch is an experiment conducted in the marketplace quickly & inexpensively . It forms a bridge between customer co - creation & commercial rollout ”
Since the issue involves dealing with actual people & and with old bench - management techniques not giving desired results , it was thought of trying something new that too on the ground , rather than creating another version of PowerPoint .
This tool enabled us an opportunity as to learn as to why certain resources remained unproductive , while others became productive .
Application
Existing bench - management , was purely system based , resources who were released from IT Projects , remained on bench - totally unproductive , also they had to await for project managers to find them on System & check for their fitment , before they are on - boarded into the project .
Existing resource management system has lot of flaws , as all skills were not visible to Project Managers , hence which in - turn made difficult for them identify relevant bench resources , rather they had to rely on memory or referrals .
While modifying IT systems was a long - term solution , immediate requirement was to how to make those people productive & get them onto projects . We thought of arranging bench fairs , wherein all PMs who - ever had requirements for resource came to a room & based on their requirements , we would enable each candidates to meet them & discuss , this approach provided PMs with lot of insights about candidates & gave them better opportunity to assess their fitment . Ultimately their requirements were met . Candidates in - turn got feedback as to what they required to became productive i.e. trainings they should attend and how to cross / up - skill themselves .
This approach solved 10 % of the problem , whereby of ~80 + employees on bench who attended bench fair , about 8 to 10 resources were absorbed by Projects . Though still 70 + resources remained on bench it was seen they started enrolling for trainings to up - skill / cross - skill themselves , ultimately increasing their further chances of getting projects & become billable .
Insights
Bench of IT companies is considered as a Taboo i.e. resources which are not good only land - up on bench . While at the same - time it was important for us to see why resources were not getting picked - up & becoming billable . Learning launch provided me with an opportunity of directly going to Project Managers & collecting their feedback on candidates through a Benchfair . This also gave an opportunity to candidates to their assessments done , which will give them a fair view of where they stand .
Next Steps
Though learning launch gave me good insights & help me solve some part of the problem . This approach was so - much liked by others , that such Bench - fairs started getting organized at all locations wherever bench was present . However there is another tool i.e. Customer Co - creation which I would want to leverage next time esp . for rebuilding the Resource Management Platform , whereby It can help the company to better manage unproductive resources . Typically majority of the products are created in insolation , ultimately resulting into less use , since the end - users do not find value in them , hence it ’s always advantageous to involve different stake - holders at design - phase itself .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 22178 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Kevin Taylor | Reflection | Learning Launch | Coursera Assignment Submission | 4th July 2020
Page | 1
Reflection – Learning Launch Challenge & Selection As a software architect and system designer , my day to day work entails , convincing the stakeholders about the viability of the technological solutions to solve a business problem . To achieve this objective , I use visualization , storytelling , and prototyping of brainstormed ideas . Out of these aforementioned tools , I have had the most success with prototyping and eventually learning launches . The stakeholders are most impressed and convinced when they see a hypothesis in action . Visualization does help in bringing all the parties on the same page but when the ideas come alive that is when their interest is sparked and a plethora of feedback is generated . A while ago , when I was working with a banking product company , I was tasked to generate ideas for ' one to one messaging - based payment system ' . The challenge was to delve into an uncertain domain , evaluate the existing solutions , and then come up with ideas , prototypes to show how a better solution can be designed to help the customers leverage their existing messaging platform to do monetary transactions . We picked the most convincing ideas from the idea generation phase . Since we were dealing with a moving target , we wanted deeper insights into an uncertain requirement and its associated challenges . We thought that to get to the bottom of the requirement we must develop a quick prototype and bring it into the hands of a small set of actual users . As it is also mentioned in Ricardo Nummer 's description of the tool - " The purpose of the learning launch is a search for the truth " . I was certain that this " Learning Launch " design tool will help us reach our users directly and early in the process of finding out the worth of the idea . If our initial facts about the solution are corroborated then we can safely proceed with the solution at a larger scale . Application To start with , we went ahead and created a mobile app to tap the SMSs sent and received in a very specific format to identify the Payor / Payee and the purchased items in a transaction . The mobile- enabled users to select specific items based on the registered merchants and the items they offer . To get significant data we launched the program as an alternative payment system in the company cafeteria . I convinced the five vendors in the cafeteria to allow specific users to use SMSs to pay for snacks , beverages , and lunches . On the other hand , we asked the users of the application to submit a set limit of the cash amount which will be translated to the digital amount in the mobile application . To monitor the daily transactions , we set up an automated reporting pipeline . Each transaction would be recorded in the database as a credit or debit transaction . Then reporting scripts would generate pivots for each registered merchant . At the end of each day , we would visit all the merchants with the transaction report of that day and make a payment in cash to them . Of course , this set up was manually orchestrated but we wanted to focus on the channel - based payment solutions instead of other operational aspects .
Kevin Taylor | Reflection | Learning Launch | Coursera Assignment Submission | 4th July 2020
Page | 2
We ran the program for 90 days . With everyday feedback , we kept fixing the race condition errors and usability issues . We learned a lot about user behavior and merchant behavior . Many times , users were on different mobile plans . Each plan has a different signal strength in the area . Which caused disparities in receiving SMS confirmations and subsequently delayed the propagation of the notification to the POS receipt printer . Many users were not happy with the delays and complained that they had to wait for the receipts to be printed due to network delays . To help those users we gave them an on - demand receipt printing option so that they can complete a transaction any time and later they can simply approach the merchant and print the receipt token . Merchants complained about the extra work of monitoring different categories of users ( SMS Payment Users ) and having to wait for the final payment until the very end of the day . We addressed their concerns by appointing one of our team associates to sit with the merchants during the peak hours to support sample users and added additional incentive of 1 % extra payment to participate in the exercise . The learning launch of our program was super effective to unveil the hidden challenges and must- have features for such a payment methodology . The key factor to our success was being empathetic to our sample users and quickly adapting to the discoveries in the requirements . Insights We gained valuable insights from the learning launch . Though the aforementioned solution was not completely adopted . But many of its components and research insights became instrumental in giving birth to new growth initiatives . It spurred great enthusiasm among all stakeholders that they got interested in our other endeavors as well . We documented all the hurdles , customer apprehensions , and gaps in the solution . The modules created for POS and SMS modem communication were received well and were adopted in another line of business to incorporate a similar feature . The wonderful insights gained from customer behavior in the cafe paved the way for a punch card - based payment system . We learned a lot about mobile transaction security and accuracy . Transparency with our sample users gained their confidence and they even expressed their desire to be part of the future experiments as well . We not only reaped tangible benefits but we also fueled important organizational parameters like innovation culture and growth mindset . Approach I have been part of many " Learning launches " and this course has reinforced my understanding of the methodology . It has helped me to explain and convey the approach better . My future learning launches are going to be crispier and better planned with the techniques I have learned in this course . I love the feedback on a live product and will use it not just on technology solutions but in Process enhancements as well .
| EMAIL:
ID_NUM:
NAME_STUDENT: Kevin Taylor, Kevin Taylor
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Kevin Taylor | Reflection | Learning Launch | Coursera Assignment Submission | 4th July 2020
Page | 1
Reflection – Learning Launch Challenge & Selection As a software architect and system designer , my day to day work entails , convincing the stakeholders about the viability of the technological solutions to solve a business problem . To achieve this objective , I use visualization , storytelling , and prototyping of brainstormed ideas . Out of these aforementioned tools , I have had the most success with prototyping and eventually learning launches . The stakeholders are most impressed and convinced when they see a hypothesis in action . Visualization does help in bringing all the parties on the same page but when the ideas come alive that is when their interest is sparked and a plethora of feedback is generated . A while ago , when I was working with a banking product company , I was tasked to generate ideas for ' one to one messaging - based payment system ' . The challenge was to delve into an uncertain domain , evaluate the existing solutions , and then come up with ideas , prototypes to show how a better solution can be designed to help the customers leverage their existing messaging platform to do monetary transactions . We picked the most convincing ideas from the idea generation phase . Since we were dealing with a moving target , we wanted deeper insights into an uncertain requirement and its associated challenges . We thought that to get to the bottom of the requirement we must develop a quick prototype and bring it into the hands of a small set of actual users . As it is also mentioned in Ricardo Nummer 's description of the tool - " The purpose of the learning launch is a search for the truth " . I was certain that this " Learning Launch " design tool will help us reach our users directly and early in the process of finding out the worth of the idea . If our initial facts about the solution are corroborated then we can safely proceed with the solution at a larger scale . Application To start with , we went ahead and created a mobile app to tap the SMSs sent and received in a very specific format to identify the Payor / Payee and the purchased items in a transaction . The mobile- enabled users to select specific items based on the registered merchants and the items they offer . To get significant data we launched the program as an alternative payment system in the company cafeteria . I convinced the five vendors in the cafeteria to allow specific users to use SMSs to pay for snacks , beverages , and lunches . On the other hand , we asked the users of the application to submit a set limit of the cash amount which will be translated to the digital amount in the mobile application . To monitor the daily transactions , we set up an automated reporting pipeline . Each transaction would be recorded in the database as a credit or debit transaction . Then reporting scripts would generate pivots for each registered merchant . At the end of each day , we would visit all the merchants with the transaction report of that day and make a payment in cash to them . Of course , this set up was manually orchestrated but we wanted to focus on the channel - based payment solutions instead of other operational aspects .
Kevin Taylor | Reflection | Learning Launch | Coursera Assignment Submission | 4th July 2020
Page | 2
We ran the program for 90 days . With everyday feedback , we kept fixing the race condition errors and usability issues . We learned a lot about user behavior and merchant behavior . Many times , users were on different mobile plans . Each plan has a different signal strength in the area . Which caused disparities in receiving SMS confirmations and subsequently delayed the propagation of the notification to the POS receipt printer . Many users were not happy with the delays and complained that they had to wait for the receipts to be printed due to network delays . To help those users we gave them an on - demand receipt printing option so that they can complete a transaction any time and later they can simply approach the merchant and print the receipt token . Merchants complained about the extra work of monitoring different categories of users ( SMS Payment Users ) and having to wait for the final payment until the very end of the day . We addressed their concerns by appointing one of our team associates to sit with the merchants during the peak hours to support sample users and added additional incentive of 1 % extra payment to participate in the exercise . The learning launch of our program was super effective to unveil the hidden challenges and must- have features for such a payment methodology . The key factor to our success was being empathetic to our sample users and quickly adapting to the discoveries in the requirements . Insights We gained valuable insights from the learning launch . Though the aforementioned solution was not completely adopted . But many of its components and research insights became instrumental in giving birth to new growth initiatives . It spurred great enthusiasm among all stakeholders that they got interested in our other endeavors as well . We documented all the hurdles , customer apprehensions , and gaps in the solution . The modules created for POS and SMS modem communication were received well and were adopted in another line of business to incorporate a similar feature . The wonderful insights gained from customer behavior in the cafe paved the way for a punch card - based payment system . We learned a lot about mobile transaction security and accuracy . Transparency with our sample users gained their confidence and they even expressed their desire to be part of the future experiments as well . We not only reaped tangible benefits but we also fueled important organizational parameters like innovation culture and growth mindset . Approach I have been part of many " Learning launches " and this course has reinforced my understanding of the methodology . It has helped me to explain and convey the approach better . My future learning launches are going to be crispier and better planned with the techniques I have learned in this course . I love the feedback on a live product and will use it not just on technology solutions but in Process enhancements as well .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Kevin Taylor",
"Kevin Taylor"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 11351 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Visualization
Challenge I used Visualization , to better understand the problem I came to experience . It occurs in a a local community of Kwamashu , where our team had aimed to use intergrated software as a means to assist with educational challenges in a school . Our challenge was related to bridging the communication barriers that impeded our work in rlling out this technology to the local community Selection : Visualization was key to overcome the challenges we faced , as it opened our minds to perspectives and problems , we did not come to conceive . Application : We used an array of techniques including community - based videos and photography as well as collective and interactive drawing . The imagery we engaged with , gave us an improved perspective on the community and the communicative needs , including how the app lacked basic relatability both in language and content .
Insight : Our lessons allowed us to tap into the visual elements of our application that ensured we could create a seamless user integration that not only went beyond normative language but also ensured we tapped into a greater sense of creativity , so to captivate the end - user Approach : It is critical to rethink how we create , and I have learned that there are different ways to better the customer experieince and ensure
that we do n’t have to repeat our work , by ensuring that at origin we tap into the holistic sense of creativity and ideas .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Visualization
Challenge I used Visualization , to better understand the problem I came to experience . It occurs in a a local community of Kwamashu , where our team had aimed to use intergrated software as a means to assist with educational challenges in a school . Our challenge was related to bridging the communication barriers that impeded our work in rlling out this technology to the local community Selection : Visualization was key to overcome the challenges we faced , as it opened our minds to perspectives and problems , we did not come to conceive . Application : We used an array of techniques including community - based videos and photography as well as collective and interactive drawing . The imagery we engaged with , gave us an improved perspective on the community and the communicative needs , including how the app lacked basic relatability both in language and content .
Insight : Our lessons allowed us to tap into the visual elements of our application that ensured we could create a seamless user integration that not only went beyond normative language but also ensured we tapped into a greater sense of creativity , so to captivate the end - user Approach : It is critical to rethink how we create , and I have learned that there are different ways to better the customer experieince and ensure
that we do n’t have to repeat our work , by ensuring that at origin we tap into the holistic sense of creativity and ideas .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 17049 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Learning Launch – Premium Ice Cream Business
Challenge :
I work as a Brand / Innovation Manager for a leading FMCG company in Pakistan . A serious challenge that we were faced with recently was despite being the market leaders in the ice cream category with a 61 % volume share we had the slowest growth rate vs our competition for the past three years . In other words , contrary to what our original role in the category should have been , which is to increase the per capita ice cream consumption in Pakistan , we were doing exactly the opposite and dragging the ice cream category ’s growth down . When we dig deeper using all the primary and secondary data available , in the form of consumer connects and retail audit reports , we discovered that we were out paced by the competition in the ‘ Premium ice cream ’ segment which was growing 2.5 times the category . The key reason behind our failure in this segment was that we have not been able to keep at pace with the market in terms of our innovation speed and variety .
Selection :
Premium ice cream segment had never been a forte for our company , but it was now becoming more important by the day owing to the rate it which it has started growing . However , at this stage we were n’t confident to do a full - fledged launch or ready for a huge financial commitment on the revamp on premium business so we decided to do a learning launch as it could prove to be a cheap and fast litmus test to check the efficacy of our plans .
Application :
We deployed our learning launch in the largest metro city in the country i.e. Karachi . The city has a population of roughly 15 Million , comprising of people from all parts of the country . Hence , we knew the results from this city can be well representative for the overall population of Pakistan . There were a total of two things that we wanted to test with the consumers :
1- We want to test out different flavors and see what we was working and what was n’t to make a
playbook of flavors for when we scale up the operations
2- We wanted to see what go to market strategy works best with the consumer , we had
deployed three simultaneously
We deployed a small - scale learning launch two months back in only 150 top - end stores , 50 Petro Marts and 10 Malls of the city . The pilot is coming along well and we continue to fetch as much data and insights from the experiment as possible . So far the approach seems promising , we have been able to churn out some important insights that can come in very handy when we are eventually scaling up in other cities .
It was initially difficult to deploy the learning launch in in malls due to COVID’19 , however with all safety precautions in place we have been able to have smooth mall operations also .
Insight :
Some of the insights that we have got form the experiments were really eyeopeners for us . We learnt that the agility is going to be key in this market , the consumers in this segment is always looking for something new , something that wows them . Hence , if we are to win in this segment , we must always have a new news waiting for our consumers . We also got to learn that the flavors were not the only thing that drove consumer excitement color , texture , fusion with adjacent categories and experimentation of format was equally important . This experimentation also helped us curate our flavor strategy , for instance we were able to form a playbook that shows exactly the four major flavor palettes that exists in Pakistan and when we are thinking to innovate we must think from the lens of which of the flavor palette we have a weak play in . The GTM bit is yet to be answered , we are still gathering data on that front .
Approach :
As mentioned before , so far that learning launch seems to be a very useful tool . Moving forward we will be corroborating all the information from the three months pilot , putting the learnings together in the form a strategy pieces that will be utilized as we scale up our operations in Q4 2020 .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Learning Launch – Premium Ice Cream Business
Challenge :
I work as a Brand / Innovation Manager for a leading FMCG company in Pakistan . A serious challenge that we were faced with recently was despite being the market leaders in the ice cream category with a 61 % volume share we had the slowest growth rate vs our competition for the past three years . In other words , contrary to what our original role in the category should have been , which is to increase the per capita ice cream consumption in Pakistan , we were doing exactly the opposite and dragging the ice cream category ’s growth down . When we dig deeper using all the primary and secondary data available , in the form of consumer connects and retail audit reports , we discovered that we were out paced by the competition in the ‘ Premium ice cream ’ segment which was growing 2.5 times the category . The key reason behind our failure in this segment was that we have not been able to keep at pace with the market in terms of our innovation speed and variety .
Selection :
Premium ice cream segment had never been a forte for our company , but it was now becoming more important by the day owing to the rate it which it has started growing . However , at this stage we were n’t confident to do a full - fledged launch or ready for a huge financial commitment on the revamp on premium business so we decided to do a learning launch as it could prove to be a cheap and fast litmus test to check the efficacy of our plans .
Application :
We deployed our learning launch in the largest metro city in the country i.e. Karachi . The city has a population of roughly 15 Million , comprising of people from all parts of the country . Hence , we knew the results from this city can be well representative for the overall population of Pakistan . There were a total of two things that we wanted to test with the consumers :
1- We want to test out different flavors and see what we was working and what was n’t to make a
playbook of flavors for when we scale up the operations
2- We wanted to see what go to market strategy works best with the consumer , we had
deployed three simultaneously
We deployed a small - scale learning launch two months back in only 150 top - end stores , 50 Petro Marts and 10 Malls of the city . The pilot is coming along well and we continue to fetch as much data and insights from the experiment as possible . So far the approach seems promising , we have been able to churn out some important insights that can come in very handy when we are eventually scaling up in other cities .
It was initially difficult to deploy the learning launch in in malls due to COVID’19 , however with all safety precautions in place we have been able to have smooth mall operations also .
Insight :
Some of the insights that we have got form the experiments were really eyeopeners for us . We learnt that the agility is going to be key in this market , the consumers in this segment is always looking for something new , something that wows them . Hence , if we are to win in this segment , we must always have a new news waiting for our consumers . We also got to learn that the flavors were not the only thing that drove consumer excitement color , texture , fusion with adjacent categories and experimentation of format was equally important . This experimentation also helped us curate our flavor strategy , for instance we were able to form a playbook that shows exactly the four major flavor palettes that exists in Pakistan and when we are thinking to innovate we must think from the lens of which of the flavor palette we have a weak play in . The GTM bit is yet to be answered , we are still gathering data on that front .
Approach :
As mentioned before , so far that learning launch seems to be a very useful tool . Moving forward we will be corroborating all the information from the three months pilot , putting the learnings together in the form a strategy pieces that will be utilized as we scale up our operations in Q4 2020 .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12437 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge & Selection Mind mapping is a great tool and I use the tool often . I work with a lot of qualitative and quantitative data and this tool helps in finding patterns and finding the criteria for designing the solution . The challenge I have picked up for this exercise is around “ New hire experience ” . We have 100 - 150 employees every year in my unit . These candidates come from different backgrounds and organizations . Hence , have different experiences in terms of culture , ways of working etc . and also different expectations from us . In recent years , we have seen a sharp increase in attrition of new hires ( leaving us in 0 - 6 months ) . Some employee left us as early as 15 days . This trend is the reason I picked up this challenge for the exercise . This challenge required me to collate a lot of quantitative data ( trends for last couple of years ) and quantitative data ( through focused group discussion , one - on - one discussions and discussion with internal stakeholders ) . Mind mapping is one of the efficient methods that organizes all the thoughts and ideas in a formation and in a visually brain - friendly method . This challenge required a lot of analytics and brain storming hence mind mapping is the ideal tool to think and analyze ideas and related topics . Application To apply this tool the first step was to collate all the relevant information – attrition trends for last 3 years , exit interview forms for new hires , data on the organization we hired from and which set of employees decide to leave early . On qualitative side , collated information from new hires about their experience during hiring process , onboarding , induction and the first 6 months . Also did focused group discussion with people managers in the organization to understand how the new hires were experiencing the managers and visa - versa . Post all the data collation , I used the tool to divide the challenge into categories and see what the brainstorming ideas were . Below is the mind map of the same :
Insight & Approach Using this tool helped me realize that the new hire experience is not only restricted to when they join us or how their immediate environment effects them . The experience starts from the first call they receive for the interview , how the interview process is conducted , what is the connect build with them before they are on - boarded , how is their manager and HR taking responsibility of their initial induction , if they are able to make friends at workplace in the first month and most importantly if they understand purpose of their role and in the initial few months see what difference they are making . Mind mapping is a good tool to also break down a big problem into smaller ones and then analyze the data we have and what patterns are emerging . This course helped me identify that and apply the tool to also break down the problem into smaller problems and address them separately .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge & Selection Mind mapping is a great tool and I use the tool often . I work with a lot of qualitative and quantitative data and this tool helps in finding patterns and finding the criteria for designing the solution . The challenge I have picked up for this exercise is around “ New hire experience ” . We have 100 - 150 employees every year in my unit . These candidates come from different backgrounds and organizations . Hence , have different experiences in terms of culture , ways of working etc . and also different expectations from us . In recent years , we have seen a sharp increase in attrition of new hires ( leaving us in 0 - 6 months ) . Some employee left us as early as 15 days . This trend is the reason I picked up this challenge for the exercise . This challenge required me to collate a lot of quantitative data ( trends for last couple of years ) and quantitative data ( through focused group discussion , one - on - one discussions and discussion with internal stakeholders ) . Mind mapping is one of the efficient methods that organizes all the thoughts and ideas in a formation and in a visually brain - friendly method . This challenge required a lot of analytics and brain storming hence mind mapping is the ideal tool to think and analyze ideas and related topics . Application To apply this tool the first step was to collate all the relevant information – attrition trends for last 3 years , exit interview forms for new hires , data on the organization we hired from and which set of employees decide to leave early . On qualitative side , collated information from new hires about their experience during hiring process , onboarding , induction and the first 6 months . Also did focused group discussion with people managers in the organization to understand how the new hires were experiencing the managers and visa - versa . Post all the data collation , I used the tool to divide the challenge into categories and see what the brainstorming ideas were . Below is the mind map of the same :
Insight & Approach Using this tool helped me realize that the new hire experience is not only restricted to when they join us or how their immediate environment effects them . The experience starts from the first call they receive for the interview , how the interview process is conducted , what is the connect build with them before they are on - boarded , how is their manager and HR taking responsibility of their initial induction , if they are able to make friends at workplace in the first month and most importantly if they understand purpose of their role and in the initial few months see what difference they are making . Mind mapping is a good tool to also break down a big problem into smaller ones and then analyze the data we have and what patterns are emerging . This course helped me identify that and apply the tool to also break down the problem into smaller problems and address them separately .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 10490 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | THE VISUALIZATION TOOL
Challenge
I ’m doing a project at a non - profit organization which involves curriculum developing . In
order to do this , the team must have a same mindset about which process goes first and
what goes next in developing the curriculum . Discussing the topic became quite hard to
do because the idea was abstract – it was something that has yet to be done and each
member has a different idea of the process . Moreover , due to COVID-19 , the meeting
was n’t done in person . It was an online meeting and that makes things even harder
because we were n’t present in front of each other to describe the idea clearly . The
discussion did n’t progress quickly , and we were stuck in this phase for quite a while .
Selection
For this project , my team selected the visualization tool . To be specific , we decided to
create a work flowchart , so there is a clear visualization of what the input is , what type of
process should we do , and what comes out of the process . This tool was selected
because we needed to make each of the team members to understand and align ideas .
It was really hard to do before because the ideas were to abstract to be understood by
each other . The visualization tool helped turning these abstract ideas into something
more concrete and understandable .
Application
As we discussed about the curriculum developing process , we created an online
diagram , so that each member of the team can see how far the discussion had
progressed . The discussion started with one person proposing an idea , which had to
include what the input is , the process , what the output is , and why the person proposes
the idea . That idea is then made into a part of the diagram , and then the team members
discuss it .
Insight
The application of this tool improved the quality of the discussion significantly , because
each member now understand the ideas proposed and had a clear visualization of what
was going on . Even when something was going wrong , we simply deleted it and
replaced it with something else . In the end , our team had a clear diagram about what
need to be done in developing the curriculum .
Approach
I will definitely use this tool for something else next time , because it really helps team
members to understand and align our mindsets together . Besides that , with this tool we
can have a concrete document of what to do even when we forget what the next step
is .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: THE VISUALIZATION TOOL
Challenge
I ’m doing a project at a non - profit organization which involves curriculum developing . In
order to do this , the team must have a same mindset about which process goes first and
what goes next in developing the curriculum . Discussing the topic became quite hard to
do because the idea was abstract – it was something that has yet to be done and each
member has a different idea of the process . Moreover , due to COVID-19 , the meeting
was n’t done in person . It was an online meeting and that makes things even harder
because we were n’t present in front of each other to describe the idea clearly . The
discussion did n’t progress quickly , and we were stuck in this phase for quite a while .
Selection
For this project , my team selected the visualization tool . To be specific , we decided to
create a work flowchart , so there is a clear visualization of what the input is , what type of
process should we do , and what comes out of the process . This tool was selected
because we needed to make each of the team members to understand and align ideas .
It was really hard to do before because the ideas were to abstract to be understood by
each other . The visualization tool helped turning these abstract ideas into something
more concrete and understandable .
Application
As we discussed about the curriculum developing process , we created an online
diagram , so that each member of the team can see how far the discussion had
progressed . The discussion started with one person proposing an idea , which had to
include what the input is , the process , what the output is , and why the person proposes
the idea . That idea is then made into a part of the diagram , and then the team members
discuss it .
Insight
The application of this tool improved the quality of the discussion significantly , because
each member now understand the ideas proposed and had a clear visualization of what
was going on . Even when something was going wrong , we simply deleted it and
replaced it with something else . In the end , our team had a clear diagram about what
need to be done in developing the curriculum .
Approach
I will definitely use this tool for something else next time , because it really helps team
members to understand and align our mindsets together . Besides that , with this tool we
can have a concrete document of what to do even when we forget what the next step
is .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 19805 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | STORYTELLING AS A TOOL ...
Challenge :
A few days ago I was given an opportunity to share my ideas on holistic
approach of education in schools as well as in colleges and how it effects the growth of the student ’s personality and how it helps to deal the problems they face both academically and real life . Initially I thought of just explaining orally what is holistic approach , how is it different from the normal education , what are advantages of it , how can it be implemented , what are changes that have to be done to the school curriculum and how holistic education can help the student in overall personality development etc … But later I thought this way would be full of facts and technical terms which may not be understood by everyone , which can result in loss of interest in the topic .
So , I got the idea of using one of the thinking tools i.e. Storytelling .
Selection :
Storytelling is a very powerful way in which one can explain any complex problem with simple words both visually or orally . By connecting storytelling with the problem to be solved it would be more appealing to the audiences to understand the crux of the problem and also it will be easy to explain them how the solution can change the current situation . Storytelling is also a way in which the new ideas can feel more real and compelling .Therefore , I used storytelling as the tool to solve the problem .
Application :
Before telling the story , there were three questions that I had to answer . They were 1)what is the point of my story ? , 2)whom am I telling the story ? , 3)and why am I telling the story?.Keeping these three questions in mind the story follows the pattern of introduction , problem , reaction , solution and ending . In the story , how two boys of same age group turn into two very different people based on the educational background ? One with mark based curriculum where marks are given utmost priority and the other with holistic education and how it shapes the boy into more responsible and caring human being . As defined , Holistic education is a comprehensive approach to teaching where educators seek to address the
emotional , social , ethical , and academic needs of students in integrated learning formats .
The story mainly revolves around how the two boys react to the situations around them and how they tackle any problems they face . I have included many real life situations like getting low marks in exam , how open are they to new skills , how easily they can mingle with people of different cultural , racial and economic backgrounds and how interested are they in learning about new cultures etc ... By telling it as a story it gives scope to be real as well as creative .As this story has real life scenarios it would be very easily understood by the audience . It is believed that if a story is emotionally driven it will be more interesting and the idea with which the story teller wants to convey can be easily understood .
Insight :
Storytelling as a tool in design thinking has helped in broadening my thought process of how a complex idea can be told in an engaging and interesting story . Storytelling also helps both the storyteller and the listener . It improves imaginative ability of both of them . With the help of this experience next time it would be easy to formulate an idea think of that idea in a different way which is never thought before .
Approach :
An idea with both problem and solution can be sold in different ways based on the target audience , revenue if generates , the time etc ... Next time if a problem of this sought happens I would like to think of a tool based on the solution it provides and how can be more engaging to the people who are involved with it . A Story can be told orally or can be seen as a video too . Next time if I would get an opportunity I would like to make a small video of the story so that it can be both engaging and solution also can be told at the same time .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: STORYTELLING AS A TOOL ...
Challenge :
A few days ago I was given an opportunity to share my ideas on holistic
approach of education in schools as well as in colleges and how it effects the growth of the student ’s personality and how it helps to deal the problems they face both academically and real life . Initially I thought of just explaining orally what is holistic approach , how is it different from the normal education , what are advantages of it , how can it be implemented , what are changes that have to be done to the school curriculum and how holistic education can help the student in overall personality development etc … But later I thought this way would be full of facts and technical terms which may not be understood by everyone , which can result in loss of interest in the topic .
So , I got the idea of using one of the thinking tools i.e. Storytelling .
Selection :
Storytelling is a very powerful way in which one can explain any complex problem with simple words both visually or orally . By connecting storytelling with the problem to be solved it would be more appealing to the audiences to understand the crux of the problem and also it will be easy to explain them how the solution can change the current situation . Storytelling is also a way in which the new ideas can feel more real and compelling .Therefore , I used storytelling as the tool to solve the problem .
Application :
Before telling the story , there were three questions that I had to answer . They were 1)what is the point of my story ? , 2)whom am I telling the story ? , 3)and why am I telling the story?.Keeping these three questions in mind the story follows the pattern of introduction , problem , reaction , solution and ending . In the story , how two boys of same age group turn into two very different people based on the educational background ? One with mark based curriculum where marks are given utmost priority and the other with holistic education and how it shapes the boy into more responsible and caring human being . As defined , Holistic education is a comprehensive approach to teaching where educators seek to address the
emotional , social , ethical , and academic needs of students in integrated learning formats .
The story mainly revolves around how the two boys react to the situations around them and how they tackle any problems they face . I have included many real life situations like getting low marks in exam , how open are they to new skills , how easily they can mingle with people of different cultural , racial and economic backgrounds and how interested are they in learning about new cultures etc ... By telling it as a story it gives scope to be real as well as creative .As this story has real life scenarios it would be very easily understood by the audience . It is believed that if a story is emotionally driven it will be more interesting and the idea with which the story teller wants to convey can be easily understood .
Insight :
Storytelling as a tool in design thinking has helped in broadening my thought process of how a complex idea can be told in an engaging and interesting story . Storytelling also helps both the storyteller and the listener . It improves imaginative ability of both of them . With the help of this experience next time it would be easy to formulate an idea think of that idea in a different way which is never thought before .
Approach :
An idea with both problem and solution can be sold in different ways based on the target audience , revenue if generates , the time etc ... Next time if a problem of this sought happens I would like to think of a tool based on the solution it provides and how can be more engaging to the people who are involved with it . A Story can be told orally or can be seen as a video too . Next time if I would get an opportunity I would like to make a small video of the story so that it can be both engaging and solution also can be told at the same time .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12916 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge : I work as product manager for a power sector - based company . I was entrusted with the responsibility of developing a technology - based product for online monitoring of an asset . We included several features in the product after involving a cross functional team and including customers in a closed loop . Now we developed a hypothesis that this product was beneficial to a particular group of customers . Next was to launch the product to such customers in one of the power sector exhibitions . The risk was what if the launch is not a success . We could not afford a failed launch and hence we wanted to test this product before the BIG launch .
Selection : I wanted to test my hypothesis in a fast and cheap way . So that if I fail , I can immediately pivot my hypothesis without incurring large investment in the exhibition . Hence , I chose the learning launch tool of design thinking . For this , we developed a small prototype and identified 2 customers who were in that targeted segment .
Application : The hypothesis of our prototype was that this selected segment of customers will find value in the features of the product which we were communicating . We approached the customers with our small prototype and communicate the value by making a small demonstration . We highlighted the differentiating factors of our product and the features that we thought would delight the customer .
Insight : We realised that the features we thought was a wow factor for the customers was not that impactful and hence the customer was not seeing the value which we thought he would find . However , there were features which he liked more than we had anticipated . Hence , we found a new value proposition for our product which we had missed . Now we knew that what exactly this particular segment of customers was looking for . So instead of making the BIG launch with older product , we now had the option of tweaking the sales pitch . This meant that now we would pitch our product more around that particular feature which would ensure that this product will be liked by the people it was meant for .
Approach : With the learnings from the tool learning launch , we would make tweaks in our products and collaborate again with the cross functional team and customers to further refine our product . In our future product releases too , we are going to adapt the learning launch too to find out quick and cheap outcome of our prototypes .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge : I work as product manager for a power sector - based company . I was entrusted with the responsibility of developing a technology - based product for online monitoring of an asset . We included several features in the product after involving a cross functional team and including customers in a closed loop . Now we developed a hypothesis that this product was beneficial to a particular group of customers . Next was to launch the product to such customers in one of the power sector exhibitions . The risk was what if the launch is not a success . We could not afford a failed launch and hence we wanted to test this product before the BIG launch .
Selection : I wanted to test my hypothesis in a fast and cheap way . So that if I fail , I can immediately pivot my hypothesis without incurring large investment in the exhibition . Hence , I chose the learning launch tool of design thinking . For this , we developed a small prototype and identified 2 customers who were in that targeted segment .
Application : The hypothesis of our prototype was that this selected segment of customers will find value in the features of the product which we were communicating . We approached the customers with our small prototype and communicate the value by making a small demonstration . We highlighted the differentiating factors of our product and the features that we thought would delight the customer .
Insight : We realised that the features we thought was a wow factor for the customers was not that impactful and hence the customer was not seeing the value which we thought he would find . However , there were features which he liked more than we had anticipated . Hence , we found a new value proposition for our product which we had missed . Now we knew that what exactly this particular segment of customers was looking for . So instead of making the BIG launch with older product , we now had the option of tweaking the sales pitch . This meant that now we would pitch our product more around that particular feature which would ensure that this product will be liked by the people it was meant for .
Approach : With the learnings from the tool learning launch , we would make tweaks in our products and collaborate again with the cross functional team and customers to further refine our product . In our future product releases too , we are going to adapt the learning launch too to find out quick and cheap outcome of our prototypes .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 13426 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Design Thinking Eina Nazim
Example Reflection – Story Telling Challenge & Selection I have used some of the tools which is described in Design thinking Modules including Visualization and Journey Mapping and Customer co creation . In this reflection I would like to share my learnings with respect to using Story telling as a tool . I am leading applications engineering organization in semiconductor chip design electronic design automation , due to complex technical problems and increased customer pressure we have a requirement of updating Executives both Internal and external in regular basis . As volume of data and multiple analysis data points conveying the key message and also sharing the empathy for the customer that we are working on the right problems and be able to solve timely becomes challenges , I have used story telling technique in high pressure environment to describe the problem and also correlate with the day to day difficulty of the customer and how our solution can optly fit in solving his todays problem and help him to spend his weekend peacefully while we work on finding long term solution . I have used this technique to use the data but relate to the day to day problem of the designer and how the quick fix has helped me in the past , story telling technique helps to deal with the enormous amount of data and also helps in explaining the cause and benefit easily in limited time and also gain the required traction along with helping to build the trust with the personal connection .
Application and Insight :
Most of the times even in specific meetings where you have to pull in data and also to describe the the background to set the context , I use the story telling technique which helps to build the chronology of the events and the background context which helps to bring the audience to the same sync before we dive in to the data analysis and also time to time bring in the cause and benefit to set the next steps helps to build the logical flow and also to easily highlight risks and dependencies as needed through the flow of story events . The Insight which I gathered so far based on the internal and external meetings where I have used this technique is that it is easier to set the context , get required attention if handled well , cons of using this if not done correctly with the appropriate time setting audience can lose the attention and also divert the attention from pivot of discussion . Overall one of the best tool to get traction , set the context and also set the big picture and benefit / cause when used effectively .
Approach
I would need to prepare the main pivot and risks for the story telling when dealing with multiple levels of audience , in cases of when I am not prepared I would still prefer to use story telling with the help of visualization as required to set the context as well as I might also use the journey mapping as an aid to my story telling in appropriate challenging situations to gain the continued attention and required high level scope
| EMAIL:
ID_NUM:
NAME_STUDENT: Eina Nazim
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking Eina Nazim
Example Reflection – Story Telling Challenge & Selection I have used some of the tools which is described in Design thinking Modules including Visualization and Journey Mapping and Customer co creation . In this reflection I would like to share my learnings with respect to using Story telling as a tool . I am leading applications engineering organization in semiconductor chip design electronic design automation , due to complex technical problems and increased customer pressure we have a requirement of updating Executives both Internal and external in regular basis . As volume of data and multiple analysis data points conveying the key message and also sharing the empathy for the customer that we are working on the right problems and be able to solve timely becomes challenges , I have used story telling technique in high pressure environment to describe the problem and also correlate with the day to day difficulty of the customer and how our solution can optly fit in solving his todays problem and help him to spend his weekend peacefully while we work on finding long term solution . I have used this technique to use the data but relate to the day to day problem of the designer and how the quick fix has helped me in the past , story telling technique helps to deal with the enormous amount of data and also helps in explaining the cause and benefit easily in limited time and also gain the required traction along with helping to build the trust with the personal connection .
Application and Insight :
Most of the times even in specific meetings where you have to pull in data and also to describe the the background to set the context , I use the story telling technique which helps to build the chronology of the events and the background context which helps to bring the audience to the same sync before we dive in to the data analysis and also time to time bring in the cause and benefit to set the next steps helps to build the logical flow and also to easily highlight risks and dependencies as needed through the flow of story events . The Insight which I gathered so far based on the internal and external meetings where I have used this technique is that it is easier to set the context , get required attention if handled well , cons of using this if not done correctly with the appropriate time setting audience can lose the attention and also divert the attention from pivot of discussion . Overall one of the best tool to get traction , set the context and also set the big picture and benefit / cause when used effectively .
Approach
I would need to prepare the main pivot and risks for the story telling when dealing with multiple levels of audience , in cases of when I am not prepared I would still prefer to use story telling with the help of visualization as required to set the context as well as I might also use the journey mapping as an aid to my story telling in appropriate challenging situations to gain the continued attention and required high level scope
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Eina Nazim"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 591 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | ORGANISATION RESEARCH
The company I have selected is BFSI for this assignment .
COMPANY PROFILE
Benita and Catalino Yap Foundation PVT LTD
BFSI Private Limited was founded in the year 2012 and it is a Non - govt company ,
which was incorporated on 14 February , 2012 . BFSI PVT LTD is a private unlisted
company and is classified as ' company limited by shares ' . Company 's authorized capital is Rs
130.0 lakhs and has 91.47492 % paid - up capital which is Rs 118.92 lakhs . BFSI Private
Limited last annual general meet ( AGM ) happened on 02 Sep , 2010 . The company last updated
its financials on 11 Mar , 2009 as per Ministry of Corporate Affairs ( MCA ) .
BFSI Private Limited is majorly into providing Business Services and with the aim of
delivering world class Business process Management software and it is a Business process
outsourcing company which provides services to various clients from past 9 years and currently
their major clients are Swiggy , Pearson , Landmark , Moneytap and Nestaway and the company ’s
current board members & directors are Vinston Samuel , Abhay Vaidya and Jacob Kurian .
Section 1 : Inter - relatedness of organizational functions
Grassroots is a bpo company and the main objective of the company is to delivery good
service to their client inroder to have customer satisfaction . If there is a shortage with the
employees providing service to the client is not possible and also it will affect the profits
and revenue and client relationship
Due to Lockdown BFSI has stopped its service , as a result there will be decrease in
client demand which lead to less revenue and also the government passed a rule that
employees are to be provided with their monthly salary . In this case paying salary for one
month is possible after it will be difficult for the company . As a result after the lockdown
it would likely make it harder to recruit employees if good salary pack is not offered .
Section 2 : Internal Factors
Factor : Budget
If the budget allocated by the CFO for a financial year becomes lesser then there will be a
decrease in the wage offered where in recruitment and selection will be a challenge for the
organization .
Section 3 : External factors
Factor : Competition
BFSI is in fierce rivalry with Cognizant over BPO services . The service
competes primarily with WIPRO BPO , and the domestic rival and also made an offer to
acquire its main domestic competitor , Wipro BPO for around US$ 700–800 million . It
was rejected by the company , which was seeking at least US$ 1 billion .
BFSI if they are not able to compete by providing services to their clients
chances are they will lose out of the market and it will affect the recruitment and
selection process where in talent human resources will join the competitor ’s
organization . This will make attracting talents harder .
Section 4 : Inputs , output and throughputs
Input = Performance records
Throughputs = Training
Output = Skilled employees
The outcome of this process will be skill development in employees .
The organization can review the performance records of the employee as a result the
training need is accessed wherein they are given training .
Section 5 : Feedback
The success of the recruitment and selection method can be analyzed by six months job
performance ratings , job satisfaction review and hiring mangers assessment . Grassroots also
follows computer based feedback technology where client satisfaction level is measured which
will help to evaluate the performance of the particular team who operated in that specific
location . The way by which the employees deal with the customers and prompt delivering will
also determine the success of the recruitment .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: ORGANISATION RESEARCH
The company I have selected is BFSI for this assignment .
COMPANY PROFILE
Benita and Catalino Yap Foundation PVT LTD
BFSI Private Limited was founded in the year 2012 and it is a Non - govt company ,
which was incorporated on 14 February , 2012 . BFSI PVT LTD is a private unlisted
company and is classified as ' company limited by shares ' . Company 's authorized capital is Rs
130.0 lakhs and has 91.47492 % paid - up capital which is Rs 118.92 lakhs . BFSI Private
Limited last annual general meet ( AGM ) happened on 02 Sep , 2010 . The company last updated
its financials on 11 Mar , 2009 as per Ministry of Corporate Affairs ( MCA ) .
BFSI Private Limited is majorly into providing Business Services and with the aim of
delivering world class Business process Management software and it is a Business process
outsourcing company which provides services to various clients from past 9 years and currently
their major clients are Swiggy , Pearson , Landmark , Moneytap and Nestaway and the company ’s
current board members & directors are Vinston Samuel , Abhay Vaidya and Jacob Kurian .
Section 1 : Inter - relatedness of organizational functions
Grassroots is a bpo company and the main objective of the company is to delivery good
service to their client inroder to have customer satisfaction . If there is a shortage with the
employees providing service to the client is not possible and also it will affect the profits
and revenue and client relationship
Due to Lockdown BFSI has stopped its service , as a result there will be decrease in
client demand which lead to less revenue and also the government passed a rule that
employees are to be provided with their monthly salary . In this case paying salary for one
month is possible after it will be difficult for the company . As a result after the lockdown
it would likely make it harder to recruit employees if good salary pack is not offered .
Section 2 : Internal Factors
Factor : Budget
If the budget allocated by the CFO for a financial year becomes lesser then there will be a
decrease in the wage offered where in recruitment and selection will be a challenge for the
organization .
Section 3 : External factors
Factor : Competition
BFSI is in fierce rivalry with Cognizant over BPO services . The service
competes primarily with WIPRO BPO , and the domestic rival and also made an offer to
acquire its main domestic competitor , Wipro BPO for around US$ 700–800 million . It
was rejected by the company , which was seeking at least US$ 1 billion .
BFSI if they are not able to compete by providing services to their clients
chances are they will lose out of the market and it will affect the recruitment and
selection process where in talent human resources will join the competitor ’s
organization . This will make attracting talents harder .
Section 4 : Inputs , output and throughputs
Input = Performance records
Throughputs = Training
Output = Skilled employees
The outcome of this process will be skill development in employees .
The organization can review the performance records of the employee as a result the
training need is accessed wherein they are given training .
Section 5 : Feedback
The success of the recruitment and selection method can be analyzed by six months job
performance ratings , job satisfaction review and hiring mangers assessment . Grassroots also
follows computer based feedback technology where client satisfaction level is measured which
will help to evaluate the performance of the particular team who operated in that specific
location . The way by which the employees deal with the customers and prompt delivering will
also determine the success of the recruitment .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 20539 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | 1 . Challenge :
I working in a software company and need proactively engage cloud service opportunities with
enterprise customer , however , my sales team in company are all senior sales and sales behavior
is license selling model , not solution selling model , we face big challenge for selling service
instead of software .
2 . Selection : Our cloud team has already gone through Universidad Nacional de Colombia D - School design
thinking activities last week , so we are ready to try this new learning launch process
as below . Broadly speaking , the learning launch is an experiment tool to quickly test a selling idea and pitch to enterprise customer and select the right selling workload pitch in different industry .
3 . Application :
For our first learning launch , we focused on selling pitch of our opportunitites in our
pipeline forecast list . In particular , we wanted to see if we could select the key pitch
bullet according to customer industry background and the pain and gain from function view for our selling strategy assumption . We also need re - structure our resource and team member to adapt the methods . In order to this tested our assumption that the selected pitch value creation are best practice for manufacture industry . Our cloud team went through a one - day workshop with a 3 M opportunity
project . Next , we visited our customer ’s CEO and provide our selected value selling pitch and solution road map to him . In this meeting , we got positive feedback from customer and we plan to visit him again after Chinese New Year . To prepare our second learning launch , we will focus on gaining clarity about customer business
model development and innovation direction . Additionally , we need convince the
three CXO key stakeholders from other 22 business insight include marketing department , RD and IT department . The proposal will be included questions about our new proposed process the priorities of service solution , and were conducted within a two - week timeline .
4 . Insight :
By applying the learning launch tool , our cloud team identified our assumptions in
different industry plan and plan the test assumptions time table . I also found most
member think the service selling in traditional software selling thinking model . From this new workshop insight , we re - structure our team member by different industry group and went through the detail for all opportunities engagement activities results , expecting to find that a more agile approach would improve our selling process and decrease our selling cycle , and that both our team and the key leader
would be fairly open to the new approach and working model . Moving forward , our team will review this insight and incorporate it into future new solution selling launch designs such as IoT.
5 . Approach :
Given that our team has already gone through the new design thinking activities and prove the learning launch is the appropriate tool . As previously mentioned , our team will review the insight again from our learning . Storytelling will be our next tool approach to enhance our selling pitch to train every seller and try to make the selling
process be more repeatable and scalable .
6 . Organzation :
I will hire and leverage more industry expert into our sales team and share more
design thinking workshop by quarterly in the team .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: 1 . Challenge :
I working in a software company and need proactively engage cloud service opportunities with
enterprise customer , however , my sales team in company are all senior sales and sales behavior
is license selling model , not solution selling model , we face big challenge for selling service
instead of software .
2 . Selection : Our cloud team has already gone through Universidad Nacional de Colombia D - School design
thinking activities last week , so we are ready to try this new learning launch process
as below . Broadly speaking , the learning launch is an experiment tool to quickly test a selling idea and pitch to enterprise customer and select the right selling workload pitch in different industry .
3 . Application :
For our first learning launch , we focused on selling pitch of our opportunitites in our
pipeline forecast list . In particular , we wanted to see if we could select the key pitch
bullet according to customer industry background and the pain and gain from function view for our selling strategy assumption . We also need re - structure our resource and team member to adapt the methods . In order to this tested our assumption that the selected pitch value creation are best practice for manufacture industry . Our cloud team went through a one - day workshop with a 3 M opportunity
project . Next , we visited our customer ’s CEO and provide our selected value selling pitch and solution road map to him . In this meeting , we got positive feedback from customer and we plan to visit him again after Chinese New Year . To prepare our second learning launch , we will focus on gaining clarity about customer business
model development and innovation direction . Additionally , we need convince the
three CXO key stakeholders from other 22 business insight include marketing department , RD and IT department . The proposal will be included questions about our new proposed process the priorities of service solution , and were conducted within a two - week timeline .
4 . Insight :
By applying the learning launch tool , our cloud team identified our assumptions in
different industry plan and plan the test assumptions time table . I also found most
member think the service selling in traditional software selling thinking model . From this new workshop insight , we re - structure our team member by different industry group and went through the detail for all opportunities engagement activities results , expecting to find that a more agile approach would improve our selling process and decrease our selling cycle , and that both our team and the key leader
would be fairly open to the new approach and working model . Moving forward , our team will review this insight and incorporate it into future new solution selling launch designs such as IoT.
5 . Approach :
Given that our team has already gone through the new design thinking activities and prove the learning launch is the appropriate tool . As previously mentioned , our team will review the insight again from our learning . Storytelling will be our next tool approach to enhance our selling pitch to train every seller and try to make the selling
process be more repeatable and scalable .
6 . Organzation :
I will hire and leverage more industry expert into our sales team and share more
design thinking workshop by quarterly in the team .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 15152 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example Reflection – Visualization
Challenge
One of my company ’s subsidiary has planned an organization which aims to be shared ideas about common topics between my company and them . Only 10 minutes has been allocated for our team to tell how we manage our business , so we had a strong challenge with time restriction .
Selection
Vast amount of number have been obliged to tell , since our profession is revenue management . In order to transfer our knowledge to others , being coherent and persuasive was our main focus , and visualization method fitted well for that focus
Application
As I mentioned in “ Selection ” part , a great KPI pool will have been told . We have planned our presentation flow before and decided to tell our subject in 5 slides : main KPI ’s , history of them , what we did before , what we are planning to do , and KPI projection .
Pie chart was the best way to show all KPI ’s and their share in one scheme , so first slide included a pie chart . In order to tell the history of any KPI , bar chart was suitable . Nevertheless , template graphs in MS applications like pie chart and bar chart was insufficient to express the action history and new plans . There are some free presentation templates on web , and 24slides.com is one of them . That website has helped us to prepare our 3rd and 4th slides with aesthetic visuals . Finally , KPI projection was similar with KPI history , so bar chart was used for the last slide .
Insight & Approach
In case vast amount of numbers are obliged to tell and time limit is a challenge , visualization tool is useful for a clear presentation . Even if you tell missing parts about your presentation , visualization prevents that possibility and help you to leave a perfect perception to the audience .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Visualization
Challenge
One of my company ’s subsidiary has planned an organization which aims to be shared ideas about common topics between my company and them . Only 10 minutes has been allocated for our team to tell how we manage our business , so we had a strong challenge with time restriction .
Selection
Vast amount of number have been obliged to tell , since our profession is revenue management . In order to transfer our knowledge to others , being coherent and persuasive was our main focus , and visualization method fitted well for that focus
Application
As I mentioned in “ Selection ” part , a great KPI pool will have been told . We have planned our presentation flow before and decided to tell our subject in 5 slides : main KPI ’s , history of them , what we did before , what we are planning to do , and KPI projection .
Pie chart was the best way to show all KPI ’s and their share in one scheme , so first slide included a pie chart . In order to tell the history of any KPI , bar chart was suitable . Nevertheless , template graphs in MS applications like pie chart and bar chart was insufficient to express the action history and new plans . There are some free presentation templates on web , and 24slides.com is one of them . That website has helped us to prepare our 3rd and 4th slides with aesthetic visuals . Finally , KPI projection was similar with KPI history , so bar chart was used for the last slide .
Insight & Approach
In case vast amount of numbers are obliged to tell and time limit is a challenge , visualization tool is useful for a clear presentation . Even if you tell missing parts about your presentation , visualization prevents that possibility and help you to leave a perfect perception to the audience .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9361 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Storytelling Challenge I am currently working as a design consultant in an Indian IT services organization . As part of the presales / bidding team pitching for design , development , testing services for different customers around the globe , we are faced with a complex problem as the customer audience varies from marketing , technology , sales , etc . Sometimes the questions miss out on the front of the experience , although found to be an essential component of the outcome 's success , based on our initial research . A standard method of starting the discussion is needed in order to provide the client with a vision to begin the discussion and then expand it into the different domains . Once we replied to a proposal for a global consumer goods corporation , an opportunity was raised , the request was to unify the online presence of their laundry services , currently in the form of three different websites for their dry cleaning , self - service locker and campus laundry services , also present was a mobile application limited to monitoring the clothes . The basic need was to switch to an online presence that was cohesive . The query was specific , to create one of the three websites . Selection The main concern was that the customer was not aware of the difficulty of establishing a unifying presence from currently 3 different sites with different users , their journeys and expectations . Simple scope listed the development of the web - based site and the extension of services to their current mobile application . The requirement did not meet the current mobile dependency trends and all the target users of the clients needed a seamless experience . This aspect had to be effectively communicated to the customer . I decided to use storytelling as a tool to create the right impact to communicate what our vision was for the unified portal of the brands . Storytelling would also help explain to the client how to look at the development of the marketplace for their clients ( such as offering later cross - selling and upselling opportunities ) , which seemed to have been ignored in their need . Last but not least , since the result was to be a B2C ( Business to Customer ) experience , the need was for a deeper extension of the product story to make the connection to their customers through empathy . Telling stories would be an appropriate tool for the above . Application I wanted the story to contribute from the client 's side to the reviewers ( audience ) . So the story line I created was from a campus student 's point of view , not only because the student was also a recipient of the services of clients , but also because they will have the connection for them based on their similar past experience ( nearly all of them must have been a student at some point in time ) . Another justification to choose the student on campus was that he / she might be more willing to make more transparent use of other services offered by the company . A woman named Jessica has been selected as the story 's main character where she enters as a college freshman . For her journey to college , the concept was also developed . Jessica 's life in a day
was the main storyline that focused on the pain points , for example : time juggling between classes , preparation required before laundry , stress she 's going through thinking about the same , etc . It illustrated the main challenges . The story was told using storyboarding and imagination and the video conference was used to render the presentation . The main issues were highlighted after the story telling which were : availability of convenience - based laundry options , preparation assistance needed , laundry cycle scheduling , etc . A description of the solution was also portrayed in a story form as the happy state . The argument was also posed that in the future the consumer will become a different client of the segment and as the connection is made he / she could become loyal to the brand and continue the journey through other services . There has also been a strong business case of upsell / cross sale throughout the plot . I was able to highlight a major strategic turning point that the customer wanted in terms of strategy , which was to focus on the mobile presence approach rather than the new web - based application . So the plot was constructed from a present - day concept to a future scenario and steps of how to achieve that state . Insight The presentation was well received by the consumer , they agreed with most of the suggested changes to the range . Few of which they stated was reserved for the future scope of work that could not be implemented . Overall , using story telling to drive forward our strategic vision and win the project was a fair and acceptable case . Storytelling as a method is very powerful but has its limitations . It is very effective in cases where the story of the brand needs to be enhanced , created or re - looked . The method of telling the story also works in cases where the strategic changes are to be suggested . But it 's hard to use storytelling to build use cases or business cases when the context of something is already well - defined or solution clarity is very current , examples of which would be B2B ( business to business applications ) . Approach The approach I adopted for the above scenario was ideal and worked perfectly , but as I face different customers with different needs this method may not produce the same results as others . As mentioned above , telling stories would be helpful in cases where the brand value and user - centric layout play a major role , but many times I or we face customers from the B2B sector where the queries are not so focused towards the above points . I 'd try to use a storytelling mix with the streamlined process / service flow approaches in that case .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling Challenge I am currently working as a design consultant in an Indian IT services organization . As part of the presales / bidding team pitching for design , development , testing services for different customers around the globe , we are faced with a complex problem as the customer audience varies from marketing , technology , sales , etc . Sometimes the questions miss out on the front of the experience , although found to be an essential component of the outcome 's success , based on our initial research . A standard method of starting the discussion is needed in order to provide the client with a vision to begin the discussion and then expand it into the different domains . Once we replied to a proposal for a global consumer goods corporation , an opportunity was raised , the request was to unify the online presence of their laundry services , currently in the form of three different websites for their dry cleaning , self - service locker and campus laundry services , also present was a mobile application limited to monitoring the clothes . The basic need was to switch to an online presence that was cohesive . The query was specific , to create one of the three websites . Selection The main concern was that the customer was not aware of the difficulty of establishing a unifying presence from currently 3 different sites with different users , their journeys and expectations . Simple scope listed the development of the web - based site and the extension of services to their current mobile application . The requirement did not meet the current mobile dependency trends and all the target users of the clients needed a seamless experience . This aspect had to be effectively communicated to the customer . I decided to use storytelling as a tool to create the right impact to communicate what our vision was for the unified portal of the brands . Storytelling would also help explain to the client how to look at the development of the marketplace for their clients ( such as offering later cross - selling and upselling opportunities ) , which seemed to have been ignored in their need . Last but not least , since the result was to be a B2C ( Business to Customer ) experience , the need was for a deeper extension of the product story to make the connection to their customers through empathy . Telling stories would be an appropriate tool for the above . Application I wanted the story to contribute from the client 's side to the reviewers ( audience ) . So the story line I created was from a campus student 's point of view , not only because the student was also a recipient of the services of clients , but also because they will have the connection for them based on their similar past experience ( nearly all of them must have been a student at some point in time ) . Another justification to choose the student on campus was that he / she might be more willing to make more transparent use of other services offered by the company . A woman named Jessica has been selected as the story 's main character where she enters as a college freshman . For her journey to college , the concept was also developed . Jessica 's life in a day
was the main storyline that focused on the pain points , for example : time juggling between classes , preparation required before laundry , stress she 's going through thinking about the same , etc . It illustrated the main challenges . The story was told using storyboarding and imagination and the video conference was used to render the presentation . The main issues were highlighted after the story telling which were : availability of convenience - based laundry options , preparation assistance needed , laundry cycle scheduling , etc . A description of the solution was also portrayed in a story form as the happy state . The argument was also posed that in the future the consumer will become a different client of the segment and as the connection is made he / she could become loyal to the brand and continue the journey through other services . There has also been a strong business case of upsell / cross sale throughout the plot . I was able to highlight a major strategic turning point that the customer wanted in terms of strategy , which was to focus on the mobile presence approach rather than the new web - based application . So the plot was constructed from a present - day concept to a future scenario and steps of how to achieve that state . Insight The presentation was well received by the consumer , they agreed with most of the suggested changes to the range . Few of which they stated was reserved for the future scope of work that could not be implemented . Overall , using story telling to drive forward our strategic vision and win the project was a fair and acceptable case . Storytelling as a method is very powerful but has its limitations . It is very effective in cases where the story of the brand needs to be enhanced , created or re - looked . The method of telling the story also works in cases where the strategic changes are to be suggested . But it 's hard to use storytelling to build use cases or business cases when the context of something is already well - defined or solution clarity is very current , examples of which would be B2B ( business to business applications ) . Approach The approach I adopted for the above scenario was ideal and worked perfectly , but as I face different customers with different needs this method may not produce the same results as others . As mentioned above , telling stories would be helpful in cases where the brand value and user - centric layout play a major role , but many times I or we face customers from the B2B sector where the queries are not so focused towards the above points . I 'd try to use a storytelling mix with the streamlined process / service flow approaches in that case .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 19855 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Storytelling : a great way to motivate
• Challenge
I am a business student and I enrolled in my first internship experience few months ago , I was asked to be the leader in a group of other interns to realise a project which aimed at identifying and contacting prospective customers and convincing them to use the company ’s products . The goal set by my supervisor was two hundred new customers by the end of the internship . Many days have elapsed , the deadline was getting close and still more than a hundred customers to identify . Like I expected them to , my team mates were getting increasingly discouraged , unmotivated and were thinking of giving up . As bad energy spread gradually in the group I had to react and overcome this challenge .
• Selection
Since our young age we were told stories such as the one about the fox and the grapes that contained morals , and it always seemed to be an efficient way to engrave those morals in our minds . Furthermore , storytelling is a tool that makes transferring a message more fluent and more effective by narrating special events that carries a moral . Storytelling is also about inviting people into a dialogue and making them interact and engage . Moreover this tool was particularly of a good use in this challenge because my team mates did n’t need to hear the usual motivational speech that they have already heard many times before , but they needed to be inspired and start being active in the discussion so we could find a solution , and what better way to do this than storytelling ?
• Application
I am in reunion room , I need to think of a way that I can persuade my team mates by and I need it quickly , they have to be convinced that we are able to reach our goal , and here comes the memory of a story that I read in the internet a long time ago and that followed me to this conference room . So I start narrating this story , wich is about a marine biologist that did an experiment with a shark , the first day the biologist puts in the tank bait fishes and as expected the shark ate them all . The second day the searcher separates the tank in two sections by installing fibreglass and puts the bait fishes in the opposite section of where the shark was . After many attacks , the shark always bounced off the fibreglass until he finally gave up , got tired and stopped trying . The marine biologist then removed the fibreglass but the shark did n’t attack simply because it was accustomed to believe in the existence of an obstacle . The moral here is no matter how many times we fail and believe that we will never succeed there is no real barrier . In fact the only obstacle is our mind , so we should never give up because what if success is just one try away ?
• Insight & approach
This worked really well , my team mates instantly cached my message and responded to it exactly the way I expected them to . They needed enthusiasm , inspiration and motivation and this story captures those efficiently . We actually came up with good ideas that morning , used them and ended up surpassing the two hundred customers goal by nearly fifty more clients .
Since that day I knew that one could always convince , persuade , explain , demonstrate and get away with a good , context appropriate story . But now , after benefiting from this course I
will surely think of and read more stories that could be helpful . Besides the other tools presented in this course can all be as helpful as storytelling , and I would also add that I am very excited to use them all and develop a proper mindset for design thinking .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling : a great way to motivate
• Challenge
I am a business student and I enrolled in my first internship experience few months ago , I was asked to be the leader in a group of other interns to realise a project which aimed at identifying and contacting prospective customers and convincing them to use the company ’s products . The goal set by my supervisor was two hundred new customers by the end of the internship . Many days have elapsed , the deadline was getting close and still more than a hundred customers to identify . Like I expected them to , my team mates were getting increasingly discouraged , unmotivated and were thinking of giving up . As bad energy spread gradually in the group I had to react and overcome this challenge .
• Selection
Since our young age we were told stories such as the one about the fox and the grapes that contained morals , and it always seemed to be an efficient way to engrave those morals in our minds . Furthermore , storytelling is a tool that makes transferring a message more fluent and more effective by narrating special events that carries a moral . Storytelling is also about inviting people into a dialogue and making them interact and engage . Moreover this tool was particularly of a good use in this challenge because my team mates did n’t need to hear the usual motivational speech that they have already heard many times before , but they needed to be inspired and start being active in the discussion so we could find a solution , and what better way to do this than storytelling ?
• Application
I am in reunion room , I need to think of a way that I can persuade my team mates by and I need it quickly , they have to be convinced that we are able to reach our goal , and here comes the memory of a story that I read in the internet a long time ago and that followed me to this conference room . So I start narrating this story , wich is about a marine biologist that did an experiment with a shark , the first day the biologist puts in the tank bait fishes and as expected the shark ate them all . The second day the searcher separates the tank in two sections by installing fibreglass and puts the bait fishes in the opposite section of where the shark was . After many attacks , the shark always bounced off the fibreglass until he finally gave up , got tired and stopped trying . The marine biologist then removed the fibreglass but the shark did n’t attack simply because it was accustomed to believe in the existence of an obstacle . The moral here is no matter how many times we fail and believe that we will never succeed there is no real barrier . In fact the only obstacle is our mind , so we should never give up because what if success is just one try away ?
• Insight & approach
This worked really well , my team mates instantly cached my message and responded to it exactly the way I expected them to . They needed enthusiasm , inspiration and motivation and this story captures those efficiently . We actually came up with good ideas that morning , used them and ended up surpassing the two hundred customers goal by nearly fifty more clients .
Since that day I knew that one could always convince , persuade , explain , demonstrate and get away with a good , context appropriate story . But now , after benefiting from this course I
will surely think of and read more stories that could be helpful . Besides the other tools presented in this course can all be as helpful as storytelling , and I would also add that I am very excited to use them all and develop a proper mindset for design thinking .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 22263 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | REFLECTION - LEARNING LAUNCH
CHALLENGE
The challenge of our organisation 's online marketing department is to improve the workflow that is activities and projects within the department in order to increase the sales in online channel and to also spend marketing budgets on the right place . the project scope includes the online marketing department that is composed of 15 employees as well as larger marketing department and and IT department , with whom we work closely . Thus , will be focusing on trying to uncover what our team members , as stakeholders within the larger marketing department and IT department , consider to be ineffective or problematic with regard to the workflow .
SELECTION
We have selected the learning launch , as it is an experiment man to quickly test and Idea and prototype . Our team has already gone through several design thinking activities / tools , so we are ready to try the learning launch tool . As it will quickly test an idea .
APPLICATION
Focusing on our first learning launch , our team has focus on the structure / execution of a online marketing task . Mainly , we need to see if we could structure are process project stars to adapt the methods of scrum project management for our work to become more agile . Our team went root a today training with the scrum project management coach . The sessions occurred within a 3 week time frame . And expected to produce a document with the clear description of a new , more agile processes/ workflow .
Coming to a second learning launch , we focused on gaining the clarity about the tasks and priorities . This identified are assumptions that are prioritisation of task was just the main cause of workflow challenge . In this our team completed and anonymous survey . And adding the the thing to this is like , 5 key stakeholders from the larger marketing department and IT department also completed and anonymous survey for this learning launch . Some questions like about our new propose process , understanding the process , prioritisation of tasks , and does feelings about the change , and then it was conducted within a 1 weeks time frame , these all questions were included in the survey conducted .
INSIGHT
After applying the learning launch tool , our team identified are assumptions and design launches to test the assumptions . We also thought to anticipated results , expecting to find that a more agile approach would improve our workflow and that both are team and the key stakeholders would be fairly open to the new prioritisation of task and processes . Moving forward , our team will review this inside and incorporate it into future launch designs . And the ongoing insight is particularly important at this Stage , as it launches come before a ful roll out in the design thinking timeline .
APPROACH
As our team has already gone through several design thinking activities / tools and are at this stage in the timeline , the learning launched tool was the appropriate tool to be used here . just because our team needs to review the inside gain from refers to launches and incorporate this into the future launch designs . And future launch design should reflect insight gained , progress made , and come closer to a compelling solution ready for full rollout .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: REFLECTION - LEARNING LAUNCH
CHALLENGE
The challenge of our organisation 's online marketing department is to improve the workflow that is activities and projects within the department in order to increase the sales in online channel and to also spend marketing budgets on the right place . the project scope includes the online marketing department that is composed of 15 employees as well as larger marketing department and and IT department , with whom we work closely . Thus , will be focusing on trying to uncover what our team members , as stakeholders within the larger marketing department and IT department , consider to be ineffective or problematic with regard to the workflow .
SELECTION
We have selected the learning launch , as it is an experiment man to quickly test and Idea and prototype . Our team has already gone through several design thinking activities / tools , so we are ready to try the learning launch tool . As it will quickly test an idea .
APPLICATION
Focusing on our first learning launch , our team has focus on the structure / execution of a online marketing task . Mainly , we need to see if we could structure are process project stars to adapt the methods of scrum project management for our work to become more agile . Our team went root a today training with the scrum project management coach . The sessions occurred within a 3 week time frame . And expected to produce a document with the clear description of a new , more agile processes/ workflow .
Coming to a second learning launch , we focused on gaining the clarity about the tasks and priorities . This identified are assumptions that are prioritisation of task was just the main cause of workflow challenge . In this our team completed and anonymous survey . And adding the the thing to this is like , 5 key stakeholders from the larger marketing department and IT department also completed and anonymous survey for this learning launch . Some questions like about our new propose process , understanding the process , prioritisation of tasks , and does feelings about the change , and then it was conducted within a 1 weeks time frame , these all questions were included in the survey conducted .
INSIGHT
After applying the learning launch tool , our team identified are assumptions and design launches to test the assumptions . We also thought to anticipated results , expecting to find that a more agile approach would improve our workflow and that both are team and the key stakeholders would be fairly open to the new prioritisation of task and processes . Moving forward , our team will review this inside and incorporate it into future launch designs . And the ongoing insight is particularly important at this Stage , as it launches come before a ful roll out in the design thinking timeline .
APPROACH
As our team has already gone through several design thinking activities / tools and are at this stage in the timeline , the learning launched tool was the appropriate tool to be used here . just because our team needs to review the inside gain from refers to launches and incorporate this into the future launch designs . And future launch design should reflect insight gained , progress made , and come closer to a compelling solution ready for full rollout .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12643 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Mind Mapping
Challenge
My consulting teammates and I , specialized in analyzing business concerns and finding the best solutions for their problems , were assigned to a project which consisted on investigating which are the key issues that determine the well - being of the employees in the auditing department of a multinational company , with the aim of pursuing the increase of level of happiness among the workforce environment .
The reason why we were asked to carry out this research is because the department to investigate is recently reporting high employee stress and unsatisfaction , after suffering heavy work waves with numerous demands concerning firm auditing after the break of the Covid-19 economic crisis . We have a pretty short deadline to face this challenge , so we are thinking about testing all employees of the department in one unique experiment .
Selection
Out of all design thinking tools that we could use in order to find an approach that shows us the way to increase employee wellbeing , we have decided to use the mind mapping tool . This design thinking tool is the most appropriate when the experiment aims at finding patterns in given data among the surveyed people . What we want to extract with this method is a group of several personalities when thinking about the key issues for corporate wellbeing , just as we saw in the MeYou Health Story in the Design Thinking course .
Application
In order to apply the mind - mapping tool in an effective manner , we handed out to all employees a blank piece of paper and told them to draw an eight - portion pizza . Each of these portions had to be filled in with a factor that the participant considered mostly essential for his / her wellbeing among the auditing department , out of eight factors we listed to them . This means that the employees had to write eight factors on each of their pizzas but , in case of considering one of those elements more important than others , that element could be written in more than one portion , according to how critical it is in comparison to the rest . The eight factors the participants had to consider for their portions were : career potential , salary , balance with personal life , vacation periods , training financed by the firm , transport provision to go to the office and return to home , the provision of meal tickets and other benefits of working at the company such as online shopping discounts .
After completing this task , the employees were ordered to gather in groups of six people and discuss about why each of them had reached their conclusions about giving more importance to some factors than others .
Insights
Once the whole process mentioned above was finished , we found out that there were interesting results , as patterns of data existed among the selected elements . We concluded that there were different types of employee preferences , as those that selected career potential also tended to choose salary and training paid by the firm . These employees , therefore , could be classified as a first prototype of worker , which are more worried about having a successful professional career , rather than other benefits .
Another clear pattern was showed when observing that those who chose balance with personal life tended to also select vacation periods and transport to go and return from the office . We could conclude , therefore , that this type of employee worries mostly about having time to spend with their family . Finally , there were people that selected a mix of these elements , mainly the four most chosen factors : balance with personal life , salary , vacation periods and career potential . The elements that were less considered among candidates were transport provision and other benefits such as shopping discounts .
Approach
I believe that this tool was accurate for measuring what people consider important for their wellbeing in their company , because it gave us different points of view since we drew conclusions concerning diverse kinds of personalities . Despite this , another valid tool that could fit in this experiment is visualization , where pictures of a successful manager or a happy family would be shown , in order to see which result more attractive for the candidates and conclusions would be drawn by stating the factors determining wellbeing mentioned before , representing the opposite order of the process explained above .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping
Challenge
My consulting teammates and I , specialized in analyzing business concerns and finding the best solutions for their problems , were assigned to a project which consisted on investigating which are the key issues that determine the well - being of the employees in the auditing department of a multinational company , with the aim of pursuing the increase of level of happiness among the workforce environment .
The reason why we were asked to carry out this research is because the department to investigate is recently reporting high employee stress and unsatisfaction , after suffering heavy work waves with numerous demands concerning firm auditing after the break of the Covid-19 economic crisis . We have a pretty short deadline to face this challenge , so we are thinking about testing all employees of the department in one unique experiment .
Selection
Out of all design thinking tools that we could use in order to find an approach that shows us the way to increase employee wellbeing , we have decided to use the mind mapping tool . This design thinking tool is the most appropriate when the experiment aims at finding patterns in given data among the surveyed people . What we want to extract with this method is a group of several personalities when thinking about the key issues for corporate wellbeing , just as we saw in the MeYou Health Story in the Design Thinking course .
Application
In order to apply the mind - mapping tool in an effective manner , we handed out to all employees a blank piece of paper and told them to draw an eight - portion pizza . Each of these portions had to be filled in with a factor that the participant considered mostly essential for his / her wellbeing among the auditing department , out of eight factors we listed to them . This means that the employees had to write eight factors on each of their pizzas but , in case of considering one of those elements more important than others , that element could be written in more than one portion , according to how critical it is in comparison to the rest . The eight factors the participants had to consider for their portions were : career potential , salary , balance with personal life , vacation periods , training financed by the firm , transport provision to go to the office and return to home , the provision of meal tickets and other benefits of working at the company such as online shopping discounts .
After completing this task , the employees were ordered to gather in groups of six people and discuss about why each of them had reached their conclusions about giving more importance to some factors than others .
Insights
Once the whole process mentioned above was finished , we found out that there were interesting results , as patterns of data existed among the selected elements . We concluded that there were different types of employee preferences , as those that selected career potential also tended to choose salary and training paid by the firm . These employees , therefore , could be classified as a first prototype of worker , which are more worried about having a successful professional career , rather than other benefits .
Another clear pattern was showed when observing that those who chose balance with personal life tended to also select vacation periods and transport to go and return from the office . We could conclude , therefore , that this type of employee worries mostly about having time to spend with their family . Finally , there were people that selected a mix of these elements , mainly the four most chosen factors : balance with personal life , salary , vacation periods and career potential . The elements that were less considered among candidates were transport provision and other benefits such as shopping discounts .
Approach
I believe that this tool was accurate for measuring what people consider important for their wellbeing in their company , because it gave us different points of view since we drew conclusions concerning diverse kinds of personalities . Despite this , another valid tool that could fit in this experiment is visualization , where pictures of a successful manager or a happy family would be shown , in order to see which result more attractive for the candidates and conclusions would be drawn by stating the factors determining wellbeing mentioned before , representing the opposite order of the process explained above .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 22687 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection assignment – Storytelling
Challenge
One of our clients wants to perform an upgrade for their IT systems . This system culminates both IT and Business - related topics and as such impacts the business processes when updated . Within the company , there was a severe disconnect between the business and IT side . There is no communication , needs and wants are not expressed properly , and everyone works within their own silo . For a successful upgrade plan , there is a severe need for alignment , communication , and cooperation between Business and IT and within them as well . The business side has many time - consuming projects planned in the next few years . The IT side will require resources of business to successfully upgrade and implement . Our biggest hurdle is convincing all sides of the company that they are part of the same team and share the same mission . This may not seem like it fits in innovation , but the IT system is what ’s called a PLM system chich also aids and improves the processes set in place for innovation and development of new ideas .
Selection
The obvious tool for this is of course storytelling . We must create a common ground between all facets of the company and thus by including them in the same story we hoped to connect them and facilitate collaboration . Storytelling allows the stakeholders to express their concerns and discuss where and most importantly when the upgrade can take place . By creating this cultivated upgrade goal , we hoped to forego all immediate rejection and move toward possible options/
Application
To create the right story , we first had to gather information on the clients and their current projects . We found out , as said above , that the business side has little time in the upcoming years . They blatantly rejected any resource requests that we made at the start . This meant we had to dig deeper and by including IT stakeholders we managed to explain the necessity of the upgrade . Planting the seed of necessity in the business , they let us into their projects and more importantly it informed us of current issues they had . Together with business we transformed the story to make sure that it was n’t “ just ” an upgrade but along the way we could alleviate their concerns and even make some quick wins . The story grew from a simple upgrade to a company wide involved project where every part has their say , and their responsibilities .
Insight
The easiest way to summarize the insight we gained is : “ When people feel they are part of something , they will push their own limits to make sure it will be successful ” . While a story is a very strong and important connector between people , there will always be different angle from which they view the story . Involving people in the story brings them closer together and grants them an inside view of the other and of the whole . It was only at the point we actively involved and made people from business responsible that they not only helped but actively looked for better solutions .
Approach
Now the first stages are complete , the story will have to be adapted to the transforming reality . This is the most dynamic of the tools and will aim to keep including those people necessary for the success of the project . Key to this will be the feeling of shared responsibility and that will only be possible when people not only are , but also believe that they are part of the same team .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection assignment – Storytelling
Challenge
One of our clients wants to perform an upgrade for their IT systems . This system culminates both IT and Business - related topics and as such impacts the business processes when updated . Within the company , there was a severe disconnect between the business and IT side . There is no communication , needs and wants are not expressed properly , and everyone works within their own silo . For a successful upgrade plan , there is a severe need for alignment , communication , and cooperation between Business and IT and within them as well . The business side has many time - consuming projects planned in the next few years . The IT side will require resources of business to successfully upgrade and implement . Our biggest hurdle is convincing all sides of the company that they are part of the same team and share the same mission . This may not seem like it fits in innovation , but the IT system is what ’s called a PLM system chich also aids and improves the processes set in place for innovation and development of new ideas .
Selection
The obvious tool for this is of course storytelling . We must create a common ground between all facets of the company and thus by including them in the same story we hoped to connect them and facilitate collaboration . Storytelling allows the stakeholders to express their concerns and discuss where and most importantly when the upgrade can take place . By creating this cultivated upgrade goal , we hoped to forego all immediate rejection and move toward possible options/
Application
To create the right story , we first had to gather information on the clients and their current projects . We found out , as said above , that the business side has little time in the upcoming years . They blatantly rejected any resource requests that we made at the start . This meant we had to dig deeper and by including IT stakeholders we managed to explain the necessity of the upgrade . Planting the seed of necessity in the business , they let us into their projects and more importantly it informed us of current issues they had . Together with business we transformed the story to make sure that it was n’t “ just ” an upgrade but along the way we could alleviate their concerns and even make some quick wins . The story grew from a simple upgrade to a company wide involved project where every part has their say , and their responsibilities .
Insight
The easiest way to summarize the insight we gained is : “ When people feel they are part of something , they will push their own limits to make sure it will be successful ” . While a story is a very strong and important connector between people , there will always be different angle from which they view the story . Involving people in the story brings them closer together and grants them an inside view of the other and of the whole . It was only at the point we actively involved and made people from business responsible that they not only helped but actively looked for better solutions .
Approach
Now the first stages are complete , the story will have to be adapted to the transforming reality . This is the most dynamic of the tools and will aim to keep including those people necessary for the success of the project . Key to this will be the feeling of shared responsibility and that will only be possible when people not only are , but also believe that they are part of the same team .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9471 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Hello everyone , the topic I selected for this assignment is the role of online education in the time of pandemic . This topic can be discussed in a vast area consisting of advantages and disadvantages . Let us start with ideation , The idea of shifting the entire learning environment to online sounds very absurd to hear at first but as always the necessity was there to push us forward in that direction . Various platforms bubbled up to the need for educational institutions to provide technical services necessary for the transformation to online classes such as Zoom , Google Meets , Microsoft teams , they are just a few of many software that helped the transformation . All of this was possible only because of ideation
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Hello everyone , the topic I selected for this assignment is the role of online education in the time of pandemic . This topic can be discussed in a vast area consisting of advantages and disadvantages . Let us start with ideation , The idea of shifting the entire learning environment to online sounds very absurd to hear at first but as always the necessity was there to push us forward in that direction . Various platforms bubbled up to the need for educational institutions to provide technical services necessary for the transformation to online classes such as Zoom , Google Meets , Microsoft teams , they are just a few of many software that helped the transformation . All of this was possible only because of ideation
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 16361 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | REFLECTION – VISUALIZATION
Challenge & Selection
Visualization tool is the methodology approach to make a similar understanding between stakeholders and branch as the implementer . Identifying problem , improvement spot , and transferring knowledge to both sides . This tool was suitable because of its flexibility to be presented . I tried to making scenario map , telling the observation result , and taking photos to transfer the problems and possible improvements . The main problem is how to increase the awareness of achieving goals and make sure that the solution plan is align with actual happened .
Application
I started this project by making project scope diagram , timeline , and fishbone diagram to identify the problems through the recent data . Knowing the customer ’s pain point is a critical thing because of the unique behavior of customer . Transferring the progress to stakeholders is a beneficial tool to support the implementation of improvement and analyze its possibility to be implemented . Improvement spot was divided by two - time scenario which are Quick Kill and Long - term Solution . Along with the implementation , the input form customer and newest identified problem need to be considered to achieve continuous improvement .
Insight & Approach
Evaluation and continuous improvement should be done periodically to get an optimal solution . What I ’ve learned is a clear data and good framing are a must . Driving the evaluation based on the customer ’s pain point is the most valuable aspect to learn for . Feedback is the way to improve and seize the best solution .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: REFLECTION – VISUALIZATION
Challenge & Selection
Visualization tool is the methodology approach to make a similar understanding between stakeholders and branch as the implementer . Identifying problem , improvement spot , and transferring knowledge to both sides . This tool was suitable because of its flexibility to be presented . I tried to making scenario map , telling the observation result , and taking photos to transfer the problems and possible improvements . The main problem is how to increase the awareness of achieving goals and make sure that the solution plan is align with actual happened .
Application
I started this project by making project scope diagram , timeline , and fishbone diagram to identify the problems through the recent data . Knowing the customer ’s pain point is a critical thing because of the unique behavior of customer . Transferring the progress to stakeholders is a beneficial tool to support the implementation of improvement and analyze its possibility to be implemented . Improvement spot was divided by two - time scenario which are Quick Kill and Long - term Solution . Along with the implementation , the input form customer and newest identified problem need to be considered to achieve continuous improvement .
Insight & Approach
Evaluation and continuous improvement should be done periodically to get an optimal solution . What I ’ve learned is a clear data and good framing are a must . Driving the evaluation based on the customer ’s pain point is the most valuable aspect to learn for . Feedback is the way to improve and seize the best solution .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 14968 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection .
Challenge .
I am a full time student in the career of accounting , although at the moment I am not working and I do not have a problem to solve as such , I have acquired practical knowledge in problem solving , with the cases we study in the career , so my design tool are strategic opportunities .
The development of design thinking is a great tool that has helped me to be able to approach problem solving , not only with the apparent problem , but from the root , observing the surrounding context and attacking the problem with a different approach to the one we are used to , but resulting in an efficient and functional solution .
Application
This course has given me tools to solve cases from a different perspective , which has given me opportunities to apply in classes and being in a school gives me the opportunity to discuss the thoughts with many people with different contexts , more because there are often colleagues from different regions and nationalities with different experiences in the application of work or in search of the same .
This course let me harvest my mind in an environment to a more open , creative thinking and without fear of change , and the biggest benefit is that I can start to work and develop my mind at this stage of my life , so that when I start my working life , I do not submit only still rigid and structured thinking , but depending on the case , apply the design thinking , looking for the most appropriate solution and avoid the fear of knowing , innovate and risk the unknown .
Perspective
Carrying out this tool with my colleagues , was a little difficult and delayed , because sometimes , we did not adequately distinguish which problem to attack , it is a method that took us quite some time to incorporate , but that has given us very positive results since with the practice and constancy , which we have done , we manage to detect the main pillar of the problem and with which to create different strategies .
Approach
The use of strategic opportunities , is a tool that has helped me greatly to expand my panoramas of thought , and not only me , but my colleagues , giving more creative solutions , perhaps not new but solving problems in a different way than expected , the tool that would perhaps help us to complement mind maps since the thinking of others greatly influences these types of problems and are important aspects to consider .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection .
Challenge .
I am a full time student in the career of accounting , although at the moment I am not working and I do not have a problem to solve as such , I have acquired practical knowledge in problem solving , with the cases we study in the career , so my design tool are strategic opportunities .
The development of design thinking is a great tool that has helped me to be able to approach problem solving , not only with the apparent problem , but from the root , observing the surrounding context and attacking the problem with a different approach to the one we are used to , but resulting in an efficient and functional solution .
Application
This course has given me tools to solve cases from a different perspective , which has given me opportunities to apply in classes and being in a school gives me the opportunity to discuss the thoughts with many people with different contexts , more because there are often colleagues from different regions and nationalities with different experiences in the application of work or in search of the same .
This course let me harvest my mind in an environment to a more open , creative thinking and without fear of change , and the biggest benefit is that I can start to work and develop my mind at this stage of my life , so that when I start my working life , I do not submit only still rigid and structured thinking , but depending on the case , apply the design thinking , looking for the most appropriate solution and avoid the fear of knowing , innovate and risk the unknown .
Perspective
Carrying out this tool with my colleagues , was a little difficult and delayed , because sometimes , we did not adequately distinguish which problem to attack , it is a method that took us quite some time to incorporate , but that has given us very positive results since with the practice and constancy , which we have done , we manage to detect the main pillar of the problem and with which to create different strategies .
Approach
The use of strategic opportunities , is a tool that has helped me greatly to expand my panoramas of thought , and not only me , but my colleagues , giving more creative solutions , perhaps not new but solving problems in a different way than expected , the tool that would perhaps help us to complement mind maps since the thinking of others greatly influences these types of problems and are important aspects to consider .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 16655 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge & Selection
An issue that is prevalent in American education systems is the questions surrounding
how much time should be allotted for students to enjoy lunch . In most schools , students are given twenty minutes to eat lunch . However , unless students bring their own lunches , that time can be drastically cut by long lines leaving them at best fifteen minutes to eat . Due to this and due to unappealing options , some students opt out of eating lunch at all . The challenge would be to redesign the way lunches are handled in the public school system to make a positive and beneficial impact on attending students .
In order to tackle this problem , the method that seems best is the storytelling tool . First
and foremost , this solution is going to benefit the students . It ’s their story and it ’s important to have parents and professionals empathize with what students struggle with and need . However , it ’s the parents and school board that need convincing , and it ’s important to recognize their concerns and what they want for their students and children .
Application
The first part of using the storytelling tool is detailing what the students want , which is ,
simply stated , longer lunch periods . Increasing the time to an hour for lunch would be desirable for students for several reasons , and , would also offer many benefits that parents would find appealing . The main question that parents ask is : Why should we increase the time given for lunch ? By increasing lunch period to an hour , students can achieve higher marks and eat healthier meals .
First , let ’s look at grades . Grades are important to parents and teachers , so having an
opportunity to help improve a student ’s grade is fantastic . The immediate benefit can be an increase in attention span in students . By having this time to relax , students are less anxious about their academics , which is critical to their ability to focus . In addition , if they finish their food and still have extra time during lunch period , students can easily work on homework or get help from their teachers .
Next , an indirect benefit is the ability to have healthier lunches . Since healthy lunches
take longer to create , longer lunch hours will allow for these preparations . Also , when there is more time to eat , students will likely eat more . This can actually be beneficial because even if a student starts out with something on the sweeter side , they have time to eat all food groups . When school lunches take up the majority of a student ’s caloric intake , it can greatly improve their well - being . In addition , shoveling food can be detrimental as students can not recognize signs of fullness which can lead to overeating .
The proposal for this challenge is to introduce a lunch period that is a minimum of an
hour in length . The story explains that , with longer lunch periods , cafeteria cooks can work on a new menu . Most notably , there are many resources and recipes that are easy to make and put together by cafeteria cooks for cafeteria cooks . There is so much variety that is not only delicious , but incredibly healthy for students . Finally , this lunch period will not have any classes
scheduled during that time frame . Instead , students can schedule tutoring or extra help with teachers ahead of time . Not only will students be eating healthier which will make them focus , but they ’ll have time to study , get extra help , and relax and free themselves from academic pressures that are caused by shorter lunch periods .
Insight
By using this tool , it made the problem something personable . The storytelling tool is
used to create empathy and make the issue real and important . Even though it ’s the story of the students , the real people who need convincing are the parents and educational professionals . By using this tool , there were certain questions that had to be asked that helped define the solution and make a solid proposal to help create a better environment for students . These questions are who you ’re solving for , what their needs are , how you ’ll solve them , and why your work matters . Empathy is the strong point and by using this tool you sympathize with the students and become passionate about the issue . When you ’re passionate , it shows and makes your audience believe that this issue is important to them as well .
Approach
One way I think I might do it differently is to tell the story of the parents . Although the
change will directly benefit the students and it ’s an issue prevalent to them , the parents are the force that will make it a reality . What is really interesting about this issue is that both perspectives are fairly similar . Both want to achieve good grades and both want healthier meals . However , changing the perspective could make it a bit easier to convince the audience .
This can be due to a few different reasons . Firstly , there is a disconnect in views between
parents and their children . Many people will agree that , even if they get along with their children , there will always be conflict on certain points . By turning a “ student ” problem into a “ parent ” problem it would become easier to get the attention of the audience and make them more willing to listen . Parents are used to back - to - school speeches about making sure they ’re involved with the students and listening to the student ’s problem . What they do n’t hear is that they have a problem .
When presenting this story , the importance is making the parents believe it is actually
their problem . The presentation would now be that current school system procedures are hurting their relationship with their children and their dreams for their children ’s future . Every parent wants to have a positive relationship with their child and wants them to be successful . This presentation is going to starkly explain that shorter lunch periods leave tension in students due to academic stress which could cause them to lash out , poorer marks which can cause strains between parents and students , and unhealthy lifestyles which will affect grades , mood , and success . This presentation would present a solution that parents can help initiate and be proud of , because it allows them to be involved with their student by still allowing them space and
independence . It makes the relationship a partnership and improves the communication and trust between students and parents .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge & Selection
An issue that is prevalent in American education systems is the questions surrounding
how much time should be allotted for students to enjoy lunch . In most schools , students are given twenty minutes to eat lunch . However , unless students bring their own lunches , that time can be drastically cut by long lines leaving them at best fifteen minutes to eat . Due to this and due to unappealing options , some students opt out of eating lunch at all . The challenge would be to redesign the way lunches are handled in the public school system to make a positive and beneficial impact on attending students .
In order to tackle this problem , the method that seems best is the storytelling tool . First
and foremost , this solution is going to benefit the students . It ’s their story and it ’s important to have parents and professionals empathize with what students struggle with and need . However , it ’s the parents and school board that need convincing , and it ’s important to recognize their concerns and what they want for their students and children .
Application
The first part of using the storytelling tool is detailing what the students want , which is ,
simply stated , longer lunch periods . Increasing the time to an hour for lunch would be desirable for students for several reasons , and , would also offer many benefits that parents would find appealing . The main question that parents ask is : Why should we increase the time given for lunch ? By increasing lunch period to an hour , students can achieve higher marks and eat healthier meals .
First , let ’s look at grades . Grades are important to parents and teachers , so having an
opportunity to help improve a student ’s grade is fantastic . The immediate benefit can be an increase in attention span in students . By having this time to relax , students are less anxious about their academics , which is critical to their ability to focus . In addition , if they finish their food and still have extra time during lunch period , students can easily work on homework or get help from their teachers .
Next , an indirect benefit is the ability to have healthier lunches . Since healthy lunches
take longer to create , longer lunch hours will allow for these preparations . Also , when there is more time to eat , students will likely eat more . This can actually be beneficial because even if a student starts out with something on the sweeter side , they have time to eat all food groups . When school lunches take up the majority of a student ’s caloric intake , it can greatly improve their well - being . In addition , shoveling food can be detrimental as students can not recognize signs of fullness which can lead to overeating .
The proposal for this challenge is to introduce a lunch period that is a minimum of an
hour in length . The story explains that , with longer lunch periods , cafeteria cooks can work on a new menu . Most notably , there are many resources and recipes that are easy to make and put together by cafeteria cooks for cafeteria cooks . There is so much variety that is not only delicious , but incredibly healthy for students . Finally , this lunch period will not have any classes
scheduled during that time frame . Instead , students can schedule tutoring or extra help with teachers ahead of time . Not only will students be eating healthier which will make them focus , but they ’ll have time to study , get extra help , and relax and free themselves from academic pressures that are caused by shorter lunch periods .
Insight
By using this tool , it made the problem something personable . The storytelling tool is
used to create empathy and make the issue real and important . Even though it ’s the story of the students , the real people who need convincing are the parents and educational professionals . By using this tool , there were certain questions that had to be asked that helped define the solution and make a solid proposal to help create a better environment for students . These questions are who you ’re solving for , what their needs are , how you ’ll solve them , and why your work matters . Empathy is the strong point and by using this tool you sympathize with the students and become passionate about the issue . When you ’re passionate , it shows and makes your audience believe that this issue is important to them as well .
Approach
One way I think I might do it differently is to tell the story of the parents . Although the
change will directly benefit the students and it ’s an issue prevalent to them , the parents are the force that will make it a reality . What is really interesting about this issue is that both perspectives are fairly similar . Both want to achieve good grades and both want healthier meals . However , changing the perspective could make it a bit easier to convince the audience .
This can be due to a few different reasons . Firstly , there is a disconnect in views between
parents and their children . Many people will agree that , even if they get along with their children , there will always be conflict on certain points . By turning a “ student ” problem into a “ parent ” problem it would become easier to get the attention of the audience and make them more willing to listen . Parents are used to back - to - school speeches about making sure they ’re involved with the students and listening to the student ’s problem . What they do n’t hear is that they have a problem .
When presenting this story , the importance is making the parents believe it is actually
their problem . The presentation would now be that current school system procedures are hurting their relationship with their children and their dreams for their children ’s future . Every parent wants to have a positive relationship with their child and wants them to be successful . This presentation is going to starkly explain that shorter lunch periods leave tension in students due to academic stress which could cause them to lash out , poorer marks which can cause strains between parents and students , and unhealthy lifestyles which will affect grades , mood , and success . This presentation would present a solution that parents can help initiate and be proud of , because it allows them to be involved with their student by still allowing them space and
independence . It makes the relationship a partnership and improves the communication and trust between students and parents .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 16967 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Visualization Tool – Design Thinking
Challenge
I work in financial planning and analytics for a company that recently acquired another firm . The newly acquired company had different operating structures and product mixes . An operating plan needed to be developed for the following year and synergy needed to be created with the parent company and the acquired company . Senior management from both companies needed to understand each other ’s operating structures and product mix / revenue streams . Then , they could create a successful operating plan and structure for the following year .
Selection
I chose the visualization tool to help senior management better understand the structures and financial trends of both companies and to think about future possibilities and strategies . Visualizations help access creativity in one ’s brain . Items such as : colors , symbols and graphs demonstrate concepts in ways not comprehended by words . The synchronized visual understanding among a group of individuals will aid in achieving a sense of agreement . This makes the discussion more mutually beneficial , and the group will thrive , since they are able to agree and understand the issues .
Application
I decided to apply the visualization tool at an off - site planning meeting the following year after acquisition . I created graphics that showed product mix and revenue trends by different geographic areas through a visualization software called Tableau . This easily showed both the parent company and the acquired company areas of opportunity and concern . Senior management was aligned on the issues and created new strategies to fix areas of concern and capitalize on areas of opportunity . Organizational chart tree views were created in Excel that showed the similarities and differences of the parent and acquired company ’s organizational structures . One company had a much higher percentage of its workface in upper management positions and the other had a much higher percentage in lower management positions . The discussion was great and a completely new organization structure was created by adding another layer of management as well as a few other changes .
Insight
I gained many insights when applying the visualization tool . The audience more easily understood the chart and graph trends compared to just stagnantly showing numbers . Issues were easily identified and agreed upon , so the discussion could focus on action plans . The organization chart trees were great views that also easily allowed differences to be identified and created a framework for a new structure to be built . The discussions and actions that particularly related to the organization structure piece of the meeting benefited the company in multiple ways . Once an audience agrees on a challenge , ideas
and strategies come from multiple points of view on how to overcome the challenge . These insights have motivated me to utilize more visualizations for all meetings .
Approach
I will use the visualization tool in the future as it does help facilitate discussion and aids in innovation . The use of it during the operational structure / operating plan meeting did have successful outcomes , but I would change a few things . I would not have covered so much material in a single day meeting . The discussion and ideas during the operational structure meeting were amazing , but the delivery was cut short due to time . Next time , I would utilize it throughout the span of a couple days . I would show the views from the previous day and reflect on the discussions with a clear head to ensure that optimal strategies are chosen . I would also use the Mind Mapping tool to identify patterns in everyone ’s ideas . The meeting was successful and the new operating structure as well as the plan that was created will add value to the company .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Visualization Tool – Design Thinking
Challenge
I work in financial planning and analytics for a company that recently acquired another firm . The newly acquired company had different operating structures and product mixes . An operating plan needed to be developed for the following year and synergy needed to be created with the parent company and the acquired company . Senior management from both companies needed to understand each other ’s operating structures and product mix / revenue streams . Then , they could create a successful operating plan and structure for the following year .
Selection
I chose the visualization tool to help senior management better understand the structures and financial trends of both companies and to think about future possibilities and strategies . Visualizations help access creativity in one ’s brain . Items such as : colors , symbols and graphs demonstrate concepts in ways not comprehended by words . The synchronized visual understanding among a group of individuals will aid in achieving a sense of agreement . This makes the discussion more mutually beneficial , and the group will thrive , since they are able to agree and understand the issues .
Application
I decided to apply the visualization tool at an off - site planning meeting the following year after acquisition . I created graphics that showed product mix and revenue trends by different geographic areas through a visualization software called Tableau . This easily showed both the parent company and the acquired company areas of opportunity and concern . Senior management was aligned on the issues and created new strategies to fix areas of concern and capitalize on areas of opportunity . Organizational chart tree views were created in Excel that showed the similarities and differences of the parent and acquired company ’s organizational structures . One company had a much higher percentage of its workface in upper management positions and the other had a much higher percentage in lower management positions . The discussion was great and a completely new organization structure was created by adding another layer of management as well as a few other changes .
Insight
I gained many insights when applying the visualization tool . The audience more easily understood the chart and graph trends compared to just stagnantly showing numbers . Issues were easily identified and agreed upon , so the discussion could focus on action plans . The organization chart trees were great views that also easily allowed differences to be identified and created a framework for a new structure to be built . The discussions and actions that particularly related to the organization structure piece of the meeting benefited the company in multiple ways . Once an audience agrees on a challenge , ideas
and strategies come from multiple points of view on how to overcome the challenge . These insights have motivated me to utilize more visualizations for all meetings .
Approach
I will use the visualization tool in the future as it does help facilitate discussion and aids in innovation . The use of it during the operational structure / operating plan meeting did have successful outcomes , but I would change a few things . I would not have covered so much material in a single day meeting . The discussion and ideas during the operational structure meeting were amazing , but the delivery was cut short due to time . Next time , I would utilize it throughout the span of a couple days . I would show the views from the previous day and reflect on the discussions with a clear head to ensure that optimal strategies are chosen . I would also use the Mind Mapping tool to identify patterns in everyone ’s ideas . The meeting was successful and the new operating structure as well as the plan that was created will add value to the company .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 14458 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example Reflection - Mind Mapping
Challenge & Selection I am a leader for digital transformation of a material development and testing organization . We struggle with legacy IT infrastructure and routinely perform significant aspects of our daily job by emailing MS Excel spreadsheets to one another . This includes scheduling evaluations with our lab technicians , managing test samples , and gathering the material data . We ’ve studied various Evaluation Management System applications but concluded everything requires significant customization to meet our unique requirements ; as - such we could never secure project budget . We were perpetually stuck in a planning rut unable to chart a path forward . Our team is relatively inexperienced with design thinking processes and had been struggling to break through the traditional business mindset of speadsheets and ROI calcuations . We inherently knew there had to be a better way to manage our testing but were unable to effectively convey this to upper management . Collectively we had many ideas of what an Evaluation Management System could do for our organization , so we decided to adopt a design thinking approach and use mind mapping to get a fresh perspective on the initiative .
Application We gathered a diverse group of experienced and new engineers , managers and technicians to launch the mind mapping activity . At first , we allowed a short amount of time for the group to vent their frustrations at the current situation , but quickly pivoted to a more forward - looking discussion of “ what could be ” . This is when the fresh ideas and positivity began pouring out . We created a spider diagram with Evaluation Management System in the center , and the main business processes as branches . These branches included evaluation scheduling , material data , technician training , and test chamber management . Over the course of several sessions we discussed each business process individually ; brainstorming each group members ’ perspective on that process . On the topic of evaluation scheduling , for example , engineers were concerned with their individual test requests while the technicians were more focused on managing everyone ’s test requests collectively . The interplay between these viewpoints prompted many “ what if we did this ? ” moments that were then captured as floating topics on the spider diagram . Once the group was satisfied that all the ideas were gathered on the diagram , a final round of organizing the floating topics around each main business process took place and the mind map diagram was completed . With the group ’s collective ideas for each business process fully explored , the system requirements for an overall Evaluation Management System had become crystal clear , and a fresh proposal was successfully shared to management .
Insight By breaking down the concept of an Evaluation Management System into its sub - processes , and by focusing mind mapping activity on each of them , the team gained tremendous clarity in its collective idea for how to move forward with digital transformation of the organization ’s evaluation activities . The mindset shifted from “ there has to be a better way ” to “ this is the better way ” . By including a variety of engineers , managers , and technicians in the mind mapping activity , each group member could see how their activity affected one another . The engineer could grasp how their sudden , urgent test request to finish by COB Friday impacted the technician who had planned to complete 5 other test requests that week . A greater feeling of mutual respect was achieved among the team . Through open discussion and gathering each group members ’ ideas on the diagram , there was also the sense that each person was contributing to a greater good and that their ideas mattered . As a result , the collective enthusiasm to move forward was amplified .
Approach Allowing some brief time period for the team to “ vent ” to one another did n’t yield any productive ideas , however it did help forge a common bond that “ we are all in this together ” . If “ venting ” is inevitable , it is probably best it happens first , and finishes as quickly as possible so the negative energy does n’t persist throughout the rest of the mind mapping activity . Due to the sudden remote work requirements from COVID-19 , this mind mapping activity was held 100 % virtually . The communication was strong from all team members , however it would have been stronger through in - person discussion , and the ability to walk around the test lab and see the processes from each other ’s viewpoints . Mind mapping software was used through online meetings to gather everyone ’s ideas quickly and fluidly , however hand - written post - it notes on large posters would have allowed even more free flow of ideas . Nevertheless , this mind mapping activity was a breakthrough for the team to define the system requirements of a new Evaluation Management System .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection - Mind Mapping
Challenge & Selection I am a leader for digital transformation of a material development and testing organization . We struggle with legacy IT infrastructure and routinely perform significant aspects of our daily job by emailing MS Excel spreadsheets to one another . This includes scheduling evaluations with our lab technicians , managing test samples , and gathering the material data . We ’ve studied various Evaluation Management System applications but concluded everything requires significant customization to meet our unique requirements ; as - such we could never secure project budget . We were perpetually stuck in a planning rut unable to chart a path forward . Our team is relatively inexperienced with design thinking processes and had been struggling to break through the traditional business mindset of speadsheets and ROI calcuations . We inherently knew there had to be a better way to manage our testing but were unable to effectively convey this to upper management . Collectively we had many ideas of what an Evaluation Management System could do for our organization , so we decided to adopt a design thinking approach and use mind mapping to get a fresh perspective on the initiative .
Application We gathered a diverse group of experienced and new engineers , managers and technicians to launch the mind mapping activity . At first , we allowed a short amount of time for the group to vent their frustrations at the current situation , but quickly pivoted to a more forward - looking discussion of “ what could be ” . This is when the fresh ideas and positivity began pouring out . We created a spider diagram with Evaluation Management System in the center , and the main business processes as branches . These branches included evaluation scheduling , material data , technician training , and test chamber management . Over the course of several sessions we discussed each business process individually ; brainstorming each group members ’ perspective on that process . On the topic of evaluation scheduling , for example , engineers were concerned with their individual test requests while the technicians were more focused on managing everyone ’s test requests collectively . The interplay between these viewpoints prompted many “ what if we did this ? ” moments that were then captured as floating topics on the spider diagram . Once the group was satisfied that all the ideas were gathered on the diagram , a final round of organizing the floating topics around each main business process took place and the mind map diagram was completed . With the group ’s collective ideas for each business process fully explored , the system requirements for an overall Evaluation Management System had become crystal clear , and a fresh proposal was successfully shared to management .
Insight By breaking down the concept of an Evaluation Management System into its sub - processes , and by focusing mind mapping activity on each of them , the team gained tremendous clarity in its collective idea for how to move forward with digital transformation of the organization ’s evaluation activities . The mindset shifted from “ there has to be a better way ” to “ this is the better way ” . By including a variety of engineers , managers , and technicians in the mind mapping activity , each group member could see how their activity affected one another . The engineer could grasp how their sudden , urgent test request to finish by COB Friday impacted the technician who had planned to complete 5 other test requests that week . A greater feeling of mutual respect was achieved among the team . Through open discussion and gathering each group members ’ ideas on the diagram , there was also the sense that each person was contributing to a greater good and that their ideas mattered . As a result , the collective enthusiasm to move forward was amplified .
Approach Allowing some brief time period for the team to “ vent ” to one another did n’t yield any productive ideas , however it did help forge a common bond that “ we are all in this together ” . If “ venting ” is inevitable , it is probably best it happens first , and finishes as quickly as possible so the negative energy does n’t persist throughout the rest of the mind mapping activity . Due to the sudden remote work requirements from COVID-19 , this mind mapping activity was held 100 % virtually . The communication was strong from all team members , however it would have been stronger through in - person discussion , and the ability to walk around the test lab and see the processes from each other ’s viewpoints . Mind mapping software was used through online meetings to gather everyone ’s ideas quickly and fluidly , however hand - written post - it notes on large posters would have allowed even more free flow of ideas . Nevertheless , this mind mapping activity was a breakthrough for the team to define the system requirements of a new Evaluation Management System .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 20970 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Learning Launch
Challenge This unusual challenge was to choose a new topic for research project to receive European funding . Research concerned fuel cells . I already had a good idea what part of fuel cells and in what way I can study , but for a funded project I had to choose a particular new method of fuel cell I wanted to use . Once the funding is granted , a researcher is bound to study this chosen method for the next two years and at the end of the project present its results in the form of scientific publications . If the chosen method turned out rubbish , I would struggle to publish the negative results and consequently project would ended poorly graded . This would affect my chances to receive another one .
Selection I have selected learning launch as a tool to help me decide which method I would like to submit as topic for a new research project . This tools was described in Week 4 of the course and it is a fast , cheap way to assess viability of an idea . You come up with an idea ( thesis ) to solve a specific problem . The goal is for this idea to be demanded ( solves an existing problem ) and better than already existing solutions . Then you prepare a reasons why this idea / thesis could be disproved . Finally you launch a quick study to find out if the idea yields promising results or if it ’s more likely to be disproved . In this case , the learning launch can be called “ preliminary studies ” .
Application In this case I have prepared two ideas from the close field that could select for a research project application . I have designed very similar experiments for both ideas which required no more than 2 months of lab work . Amount of measurements were limited to bare minimum , simple electrical and morphological tests – only the fastest ones . Small quantity of data , though insufficient for a full scientific publication , required only brief analysis and the results could be shortly presented in the form of a poster or presentation . This way I was able to perform preliminary tests , analyze and describe both potential methods in just under 6 months . Actually I have presented both results on conferences in a form of presentations . First of the methods yielded very promising results , which I could present on international conference . Second was clearly a dead - end ( looking at the results ) , still I have presented it on a small local conference . For me , the “ success ” of the experiment was measured by comparing electrical attributes to the state - of - the - art fuel cells and previous experiments performed on the same equipment .
Insight and Approach Using learning lunch enabled me to relatively quickly distinguish between viability of two methods and choose the more promising one for the research project application . These initial results were already enough to present and potentially a foundation for a better publication . However , still 3 months per research topic ( method ) was a significant time and perhaps faster experimentation methodology , specific for learning launch , should be designed . So in general , the approach to the methodology itself could be improved . It is worth noting that , when properly presented , both experiments were positively received during conferences , even though data clearly favored only one . This shows that setting objective measures of success and failure is necessary to correctly assess the idea – subjective opinions based on mere results presentation may prove wrong .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Learning Launch
Challenge This unusual challenge was to choose a new topic for research project to receive European funding . Research concerned fuel cells . I already had a good idea what part of fuel cells and in what way I can study , but for a funded project I had to choose a particular new method of fuel cell I wanted to use . Once the funding is granted , a researcher is bound to study this chosen method for the next two years and at the end of the project present its results in the form of scientific publications . If the chosen method turned out rubbish , I would struggle to publish the negative results and consequently project would ended poorly graded . This would affect my chances to receive another one .
Selection I have selected learning launch as a tool to help me decide which method I would like to submit as topic for a new research project . This tools was described in Week 4 of the course and it is a fast , cheap way to assess viability of an idea . You come up with an idea ( thesis ) to solve a specific problem . The goal is for this idea to be demanded ( solves an existing problem ) and better than already existing solutions . Then you prepare a reasons why this idea / thesis could be disproved . Finally you launch a quick study to find out if the idea yields promising results or if it ’s more likely to be disproved . In this case , the learning launch can be called “ preliminary studies ” .
Application In this case I have prepared two ideas from the close field that could select for a research project application . I have designed very similar experiments for both ideas which required no more than 2 months of lab work . Amount of measurements were limited to bare minimum , simple electrical and morphological tests – only the fastest ones . Small quantity of data , though insufficient for a full scientific publication , required only brief analysis and the results could be shortly presented in the form of a poster or presentation . This way I was able to perform preliminary tests , analyze and describe both potential methods in just under 6 months . Actually I have presented both results on conferences in a form of presentations . First of the methods yielded very promising results , which I could present on international conference . Second was clearly a dead - end ( looking at the results ) , still I have presented it on a small local conference . For me , the “ success ” of the experiment was measured by comparing electrical attributes to the state - of - the - art fuel cells and previous experiments performed on the same equipment .
Insight and Approach Using learning lunch enabled me to relatively quickly distinguish between viability of two methods and choose the more promising one for the research project application . These initial results were already enough to present and potentially a foundation for a better publication . However , still 3 months per research topic ( method ) was a significant time and perhaps faster experimentation methodology , specific for learning launch , should be designed . So in general , the approach to the methodology itself could be improved . It is worth noting that , when properly presented , both experiments were positively received during conferences , even though data clearly favored only one . This shows that setting objective measures of success and failure is necessary to correctly assess the idea – subjective opinions based on mere results presentation may prove wrong .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 15464 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Storytelling
Challenge and selection
The first tool I used when a situation arose was Storytelling . I have been working in a governmental institution in charge of providing a little help in the food area to the population of my country with scarce resources . To be more specific , we sell milk subsidized by the government . That is : normally milk in my country has a price of $ 18-$20 Mexican pesos for the entire population , what this organization does is to open the possibility that people who need it can buy milk for $ 5 Mexican pesos , having the right to 4 liters per week who approves to be on the list of beneficiaries . This is a great help for thousands of people since they can receive vitaminized milk at a very good price , because the people who receive this help do not have the possibility of having a balanced diet .
The problem that arose was that for some weeks the beneficiaries stopped going for the liters of milk . This started to stay in the dairies , which became a problem because at the end of the day the liters sold and not sold are reported ( this to know if the beneficiaries are going for the liters that correspond to them and if they stop doing so , the government subsidizes less milk ) . As was to be expected , this drew the attention of the vendors and even the farmers because less milk was being bought from them . No one was benefiting from what was happening .
Aplication
There was talk that the milk might be out of date or that people were simply no longer interested in food aid . I am one of the salespeople who makes the morning sale to the beneficiaries and what I decided to use was Storytelling , to inquire and listen to the " client " ( beneficiary ) who did not stop going if they had heard anything about those who no longer showed up for their benefit . There were quite a few people that I listened to , but they all came to the same conclusion : The milk had changed flavor , it tasted different and had a slightly yellowish color as if it was " vanilla " flavor , they mentioned to me that those who had not stopped going was because they really liked the new flavor , but that they had heard from many people that they had n’t liked it and their children hadn´t liked it either .
Insight y approach
This was a great help because we were able to have contact with directors and laboratory managers . In fact , they informed us that they had changed the milk flavoring but that it was thought that the new flavor would be more appealing , but thanks to the narrative we were able to learn that only a very small part of the population liked it and that instead of being a benefit it was becoming a problem . The previous flavoring was introduced and the milk began to have normal sales again .
Narrative seems to me is the most important thing when selling a good or offering a service , as Professor Jeanne M. Liedtka mentioned , you not only have to sell the product , you have to get into the customer 's life , what they do after they buy the product , how they use it , where they use it . Listening to the customer is the key to success because it is precisely to them that we address the customer and not listening to them can be a big cost : failure .
In the case of this organization , failure was because on the one hand there was the possibility that the government subsidy would begin to decrease , people were no longer acquiring a benefit to which they were entitled , and farmers were also no longer selling milk from their cows , which had a direct impact on their families and their income . The next time there are changes in the demand for a product or service or when there is customer dissatisfaction , it seems to me that the best thing to do is to listen to them carefully and find out what they really want .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling
Challenge and selection
The first tool I used when a situation arose was Storytelling . I have been working in a governmental institution in charge of providing a little help in the food area to the population of my country with scarce resources . To be more specific , we sell milk subsidized by the government . That is : normally milk in my country has a price of $ 18-$20 Mexican pesos for the entire population , what this organization does is to open the possibility that people who need it can buy milk for $ 5 Mexican pesos , having the right to 4 liters per week who approves to be on the list of beneficiaries . This is a great help for thousands of people since they can receive vitaminized milk at a very good price , because the people who receive this help do not have the possibility of having a balanced diet .
The problem that arose was that for some weeks the beneficiaries stopped going for the liters of milk . This started to stay in the dairies , which became a problem because at the end of the day the liters sold and not sold are reported ( this to know if the beneficiaries are going for the liters that correspond to them and if they stop doing so , the government subsidizes less milk ) . As was to be expected , this drew the attention of the vendors and even the farmers because less milk was being bought from them . No one was benefiting from what was happening .
Aplication
There was talk that the milk might be out of date or that people were simply no longer interested in food aid . I am one of the salespeople who makes the morning sale to the beneficiaries and what I decided to use was Storytelling , to inquire and listen to the " client " ( beneficiary ) who did not stop going if they had heard anything about those who no longer showed up for their benefit . There were quite a few people that I listened to , but they all came to the same conclusion : The milk had changed flavor , it tasted different and had a slightly yellowish color as if it was " vanilla " flavor , they mentioned to me that those who had not stopped going was because they really liked the new flavor , but that they had heard from many people that they had n’t liked it and their children hadn´t liked it either .
Insight y approach
This was a great help because we were able to have contact with directors and laboratory managers . In fact , they informed us that they had changed the milk flavoring but that it was thought that the new flavor would be more appealing , but thanks to the narrative we were able to learn that only a very small part of the population liked it and that instead of being a benefit it was becoming a problem . The previous flavoring was introduced and the milk began to have normal sales again .
Narrative seems to me is the most important thing when selling a good or offering a service , as Professor Jeanne M. Liedtka mentioned , you not only have to sell the product , you have to get into the customer 's life , what they do after they buy the product , how they use it , where they use it . Listening to the customer is the key to success because it is precisely to them that we address the customer and not listening to them can be a big cost : failure .
In the case of this organization , failure was because on the one hand there was the possibility that the government subsidy would begin to decrease , people were no longer acquiring a benefit to which they were entitled , and farmers were also no longer selling milk from their cows , which had a direct impact on their families and their income . The next time there are changes in the demand for a product or service or when there is customer dissatisfaction , it seems to me that the best thing to do is to listen to them carefully and find out what they really want .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 17361 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge Working in Business development team requires the development of a large number of products , whether mobile apps , websites or technical integrations ( eg B2B ) . Because of our company strives to distribute resources efficiently , we ca n’t launch a technical development before we get stakeholders approval . As a rule , new products have text descriptions , very long feedback loop and eternal correspondence about it . The challenge was to make a presentation of new products in a simple , quick and efficient manner , get quick feedback , and inspire both stakeholders and the technical team to start development . Selection To solve this problem , visualization was chosen , due to the fact that projects can be different and there are no universal tools for displaying them . The choice fell on the Low Fidelity prototypes design with a low level of accuracy , made in a simple cross - platform tool that allows everyone in the process to quickly understand how the application / product will look like and leave their comments . Application I started the process of introducing visualization of products ( website structure or mobile apps ) by creating and editing spreadsheets in Google Sheets . This decision opened up an opportunity for a large amount of involved persons to view and leave comments , not only to read the technical description . The difficulty remained in correct graphic elements visualization : Google Sheets is not very suitable instrument for such tasks because of small number of tools . So as the next step Figma was chosen . This instrument is not only way more suitable for such tasks but also has a large number of wireframing presets presented in community section . Insight This tool has shown maximum efficiency . Stakeholders immediately saw almost ready - made version of the design and promptly responded to any suggestions . It 's not just the feedback loop that has shrunk . Users mastered the product with interest by themselves : it turned out that they were interested in drawing blocks , swapping them and , in general , getting involved in the prototyping process . Thus , we got a team of enthusiasts who began to treat the procedure not as a bureaucratic procedure , but as creativity . Approach This tool has shown its effectiveness at the stage of project approval . But the new approach did not fix the problem of generating new ideas for products at the stage of functionality invention . To do this , we still have to focus on similar products or come up with features with a small team of creators . Therefore , the next design thinking tool that I would like to implement is mind mapping .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge Working in Business development team requires the development of a large number of products , whether mobile apps , websites or technical integrations ( eg B2B ) . Because of our company strives to distribute resources efficiently , we ca n’t launch a technical development before we get stakeholders approval . As a rule , new products have text descriptions , very long feedback loop and eternal correspondence about it . The challenge was to make a presentation of new products in a simple , quick and efficient manner , get quick feedback , and inspire both stakeholders and the technical team to start development . Selection To solve this problem , visualization was chosen , due to the fact that projects can be different and there are no universal tools for displaying them . The choice fell on the Low Fidelity prototypes design with a low level of accuracy , made in a simple cross - platform tool that allows everyone in the process to quickly understand how the application / product will look like and leave their comments . Application I started the process of introducing visualization of products ( website structure or mobile apps ) by creating and editing spreadsheets in Google Sheets . This decision opened up an opportunity for a large amount of involved persons to view and leave comments , not only to read the technical description . The difficulty remained in correct graphic elements visualization : Google Sheets is not very suitable instrument for such tasks because of small number of tools . So as the next step Figma was chosen . This instrument is not only way more suitable for such tasks but also has a large number of wireframing presets presented in community section . Insight This tool has shown maximum efficiency . Stakeholders immediately saw almost ready - made version of the design and promptly responded to any suggestions . It 's not just the feedback loop that has shrunk . Users mastered the product with interest by themselves : it turned out that they were interested in drawing blocks , swapping them and , in general , getting involved in the prototyping process . Thus , we got a team of enthusiasts who began to treat the procedure not as a bureaucratic procedure , but as creativity . Approach This tool has shown its effectiveness at the stage of project approval . But the new approach did not fix the problem of generating new ideas for products at the stage of functionality invention . To do this , we still have to focus on similar products or come up with features with a small team of creators . Therefore , the next design thinking tool that I would like to implement is mind mapping .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 20113 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Design Thinking Assignment
Challenge
I had the privilege of studying at one of the best B - schools in India . In the first few months of my stay at the college campus , I realized a big environment challenge at the campus . All the professors in the college used to be given small plastic water bottles during lectures . I found two main issues here :
Plastic waste issue : With so many professors , and so many lectures happening on a daily basis , the number of water bottles being used and thrown daily was huge .
Water wastage issue : Some water used to get wasted when half / even - lesser - at - times consumed water bottles were left behind by professors .
Selection
Tool - Storytelling
Storytelling is a very powerful tool . It helps to get a clear idea of what issues or challenges people face , and when it ’s directly from the horse ’s mouth , there ’s nothing better than that .
I selected this tool because I thought the best way to understand the problem and get feedback was from user who were actually involved in the usage of these plastic bottles – college admins who approved and bought them , peons who maintained the inventory and finally professors who consumed them .
Application
I spoke to many of the different categories of people mentioned above , to know how these plastic bottles were being used in the college campus , since when they were being used , the number of bottles being used by one person on average on a daily basis , what according to the users were their advantages and disadvantages , what they did of the half consumed bottles , what issues they would face if they were not given these bottles , why they did n’t carry their own water bottles , on what occasions they used such bottles outside of college , what could be a probable alternative to these bottles , to what degree and why they thought this was a problem in the first place , etc . Users shared their experiences and viewpoints whole heartedly . Thus storytelling proved to be an excellent tool for this challenge .
Insight
The insight gained was that most users did n’t think too much about this issue before it was pointed out to them . Though there were some who did think about it , they did n’t think it was so serious . They were alarmed when they were shown the actual data related to the hazards caused by such plastic bottles . Also , because the users were not being charged for it , the half consumed bottles were mostly forgotten about . They did n’t carry their own bottles since they were given a convenient option of these bottles by the college . Also , some users were worried about hygiene , they were happy with the existing bottles because they considered these sealed bottles safe . Drinking from sources like taps or earthen or steel pots , or even coolers seemed like a health worry for some . Going to the water coolers every time they felt thirsty during lectures was another challenge .
Approach
An alternative approach to these plastic bottles that was given and even implemented was , keeping clean glass jugs and two glasses on a clean tray in every classroom . The glasses were changed after every lecture . Since the water was kept in clean , crystal clear glass jugs , to a large extent it reduced the fear that the water might not be safe for consumption . Since the glasses were replaced after every lecture , one more fear was reduced . Professors who felt thirsty during lectures poured only the required quantity of water in the glass , so water wastage too was eliminated . Thus , the use of hundreds of thousands of environment hazardous plastic bottles at the institute was stopped . Water wastage was also drastically reduced .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking Assignment
Challenge
I had the privilege of studying at one of the best B - schools in India . In the first few months of my stay at the college campus , I realized a big environment challenge at the campus . All the professors in the college used to be given small plastic water bottles during lectures . I found two main issues here :
Plastic waste issue : With so many professors , and so many lectures happening on a daily basis , the number of water bottles being used and thrown daily was huge .
Water wastage issue : Some water used to get wasted when half / even - lesser - at - times consumed water bottles were left behind by professors .
Selection
Tool - Storytelling
Storytelling is a very powerful tool . It helps to get a clear idea of what issues or challenges people face , and when it ’s directly from the horse ’s mouth , there ’s nothing better than that .
I selected this tool because I thought the best way to understand the problem and get feedback was from user who were actually involved in the usage of these plastic bottles – college admins who approved and bought them , peons who maintained the inventory and finally professors who consumed them .
Application
I spoke to many of the different categories of people mentioned above , to know how these plastic bottles were being used in the college campus , since when they were being used , the number of bottles being used by one person on average on a daily basis , what according to the users were their advantages and disadvantages , what they did of the half consumed bottles , what issues they would face if they were not given these bottles , why they did n’t carry their own water bottles , on what occasions they used such bottles outside of college , what could be a probable alternative to these bottles , to what degree and why they thought this was a problem in the first place , etc . Users shared their experiences and viewpoints whole heartedly . Thus storytelling proved to be an excellent tool for this challenge .
Insight
The insight gained was that most users did n’t think too much about this issue before it was pointed out to them . Though there were some who did think about it , they did n’t think it was so serious . They were alarmed when they were shown the actual data related to the hazards caused by such plastic bottles . Also , because the users were not being charged for it , the half consumed bottles were mostly forgotten about . They did n’t carry their own bottles since they were given a convenient option of these bottles by the college . Also , some users were worried about hygiene , they were happy with the existing bottles because they considered these sealed bottles safe . Drinking from sources like taps or earthen or steel pots , or even coolers seemed like a health worry for some . Going to the water coolers every time they felt thirsty during lectures was another challenge .
Approach
An alternative approach to these plastic bottles that was given and even implemented was , keeping clean glass jugs and two glasses on a clean tray in every classroom . The glasses were changed after every lecture . Since the water was kept in clean , crystal clear glass jugs , to a large extent it reduced the fear that the water might not be safe for consumption . Since the glasses were replaced after every lecture , one more fear was reduced . Professors who felt thirsty during lectures poured only the required quantity of water in the glass , so water wastage too was eliminated . Thus , the use of hundreds of thousands of environment hazardous plastic bottles at the institute was stopped . Water wastage was also drastically reduced .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 17194 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | 1 . Challenge : How do we make our customers adhere to the application of precautionary and
preventive measures against Covid 19 pandemic . During the recovery period , we noticed the refusal of a small group of customers to apply precautionary measures such as have a negative PCR for no more than 72 hours , wearing a mask , do n’t have a fever and applying social distance , which had a great impact on employees and thus to the interruption of service .
2 . Selection : I will select the Learning Launch tool ( module 4 ) . It is a small experiment that tests
our new idea in the real work place . I will select this tool because it leaves an impact on the customers that is difficult to forget and also it help customers to know impact of implementing the precautionary measures against Covid 19 and why should they choose to .
3 . Application : There will be two scenarios . The first scenario shows that X customer enters the
customer service center ignoring the precautionary measures and by doing that it helped spread the virus among employees and the rest of the customers who applied the precautionary measures , which led to the injury of some , disruption of work and an increase in expenses as a result of the sterilization of the center .
4 . Insight : By applying the selected tools we can convince the target group of the need to adhere
to the application of precautionary measures because everyone ’s safety is safe . This theory helped to discover the fault lines and work to correct them through updating and developing the proposed idea to meet the challenge .
5 . Approach : Next time I will select different tool which is Story Telling ( Module 2 ) because this
tool has an amazing ability to persuade . Moreover , people like to listen to stories and learn the lesson from the story told . Also , using different type of tools each time helps refine the idea and creativity in the application .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: 1 . Challenge : How do we make our customers adhere to the application of precautionary and
preventive measures against Covid 19 pandemic . During the recovery period , we noticed the refusal of a small group of customers to apply precautionary measures such as have a negative PCR for no more than 72 hours , wearing a mask , do n’t have a fever and applying social distance , which had a great impact on employees and thus to the interruption of service .
2 . Selection : I will select the Learning Launch tool ( module 4 ) . It is a small experiment that tests
our new idea in the real work place . I will select this tool because it leaves an impact on the customers that is difficult to forget and also it help customers to know impact of implementing the precautionary measures against Covid 19 and why should they choose to .
3 . Application : There will be two scenarios . The first scenario shows that X customer enters the
customer service center ignoring the precautionary measures and by doing that it helped spread the virus among employees and the rest of the customers who applied the precautionary measures , which led to the injury of some , disruption of work and an increase in expenses as a result of the sterilization of the center .
4 . Insight : By applying the selected tools we can convince the target group of the need to adhere
to the application of precautionary measures because everyone ’s safety is safe . This theory helped to discover the fault lines and work to correct them through updating and developing the proposed idea to meet the challenge .
5 . Approach : Next time I will select different tool which is Story Telling ( Module 2 ) because this
tool has an amazing ability to persuade . Moreover , people like to listen to stories and learn the lesson from the story told . Also , using different type of tools each time helps refine the idea and creativity in the application .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 8984 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Calm for the citizens of Peru
Challenge :
My goal is to help and calm the citizens of Peru because this problem not only affects citizens but does not affect the entire country , hindering economic growth and reducing poverty by watching different documentaries in which people told us stories that they broke their hearts . I realized that I was using the storytelling tool because these different stories that I could hear made me empathize with these people and start thinking about how I could help all the people who suffer and are afraid of going out on the streets due to citizen insecurity .
Selection :
Storytelling seemed to me to be a good solution method in this problem of citizen insecurity that I live in my country because it is not only a part of the country that is affected by this problem if not the whole country , so when I see reports I can appreciate stories of people who talk about what they live in places such as robberies , drug addiction , drug trafficking , fights between gangs , kidnappings , extortions , hit men , etc .
Personally , I can talk about what I see in Huancayo , the place where I live , I can see different types of robberies , fights and I was once a victim of robbery , this makes me a victim of citizen insecurity . I also had the honor of being head of security at my school because I saw many fights and as a brigadier or head of security I was able to occupy a position that fights against citizen insecurity .
Insight :
Now I will talk to you about a report that made the news of the RPP in 2011 where it tells us that according to the Integration Institute , 88 % of Peruvians feel insecure , in short , they are afraid of being attacked or killed .
There is also a report from Noticias al Día where César Ortíz , Expert in Citizen Security , tells us how the number of assaults is growing and even more mentions that with the arrival of Venezuelans to the country , the number of robberies and hitmen will increase .
This is how the figures went down until we found another video which talks about the story of a 55 - year - old person in Callao who tells us that crime has dropped a lot in the last 3 years thanks to citizens sending complaints and
participating in marches in which I participated about 10 marches to make the police help more people against crime
Approach :
The next time I could use the visualization tool because when watching the videos I also used this tool because it made me aware to be able to know that my country needed a change which was to fight against crime so that the next generations do not live with citizen insecurity and so that they continue to propose laws that help our country to free itself from crime and especially drug trafficking that is seen daily in the Port of Callao
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Calm for the citizens of Peru
Challenge :
My goal is to help and calm the citizens of Peru because this problem not only affects citizens but does not affect the entire country , hindering economic growth and reducing poverty by watching different documentaries in which people told us stories that they broke their hearts . I realized that I was using the storytelling tool because these different stories that I could hear made me empathize with these people and start thinking about how I could help all the people who suffer and are afraid of going out on the streets due to citizen insecurity .
Selection :
Storytelling seemed to me to be a good solution method in this problem of citizen insecurity that I live in my country because it is not only a part of the country that is affected by this problem if not the whole country , so when I see reports I can appreciate stories of people who talk about what they live in places such as robberies , drug addiction , drug trafficking , fights between gangs , kidnappings , extortions , hit men , etc .
Personally , I can talk about what I see in Huancayo , the place where I live , I can see different types of robberies , fights and I was once a victim of robbery , this makes me a victim of citizen insecurity . I also had the honor of being head of security at my school because I saw many fights and as a brigadier or head of security I was able to occupy a position that fights against citizen insecurity .
Insight :
Now I will talk to you about a report that made the news of the RPP in 2011 where it tells us that according to the Integration Institute , 88 % of Peruvians feel insecure , in short , they are afraid of being attacked or killed .
There is also a report from Noticias al Día where César Ortíz , Expert in Citizen Security , tells us how the number of assaults is growing and even more mentions that with the arrival of Venezuelans to the country , the number of robberies and hitmen will increase .
This is how the figures went down until we found another video which talks about the story of a 55 - year - old person in Callao who tells us that crime has dropped a lot in the last 3 years thanks to citizens sending complaints and
participating in marches in which I participated about 10 marches to make the police help more people against crime
Approach :
The next time I could use the visualization tool because when watching the videos I also used this tool because it made me aware to be able to know that my country needed a change which was to fight against crime so that the next generations do not live with citizen insecurity and so that they continue to propose laws that help our country to free itself from crime and especially drug trafficking that is seen daily in the Port of Callao
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 14613 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Visualisation of Reflection
Challenge and Selection The first tool which i used was the tool of visualisation , to achieve a shared understanding of a problem space among a diverse group of stakeholders before attempting to identify and define possible solutions to the problem . I use this approach often with our customers , who are government agencies working to apply technology innovations to modernize their mission or the delivery of their services to their customers . I have used the technique of using a straw man visualization of a problem domain with a set of questions or prompts for discussion to allow a diverse group of stakeholders to learn from each other in the process of defining the scope , boundaries , key elements , and relationships etc . Applications I started the process by creating a straw man graphic of the problem domain . To develop the straw man graphic , draw from any existing material available to understand the environment if possible . The existing material may be operational or procedural documents , training materials , marketing materials , GAO or other auditing reports . If materials are not available , then I conduct informal interviews with one - three of the stakeholders who serve as my main points of contact on the initiative . For the activity , I will divide the stakeholders into groups of 5 - 6 participants each representing a different organization or area of interest . Each group receives a poster - size copy of the straw man graphic that they can write on directly , or use sticky notes to make comments . I give them two - three questions to answer , such as : 1) What key elements are missing from the graphic ? 2 ) What would you change about the graphic to make it more accurately reflect your problem space? 3) What key insights do you have about the relationships between the entities in your problem space ? I give them approximately 20 minutes to discuss the questions and mark up the graphic Insight and Approach What I have learned from conducting this exercise with several groups is that while the graphic – especially the revised graphic that incorporates their feedback – is important for reinforcing their understanding of the problem they are working to solve , the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working to define their problem space . The graphic gives the diverse group of stakeholders a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Visualisation of Reflection
Challenge and Selection The first tool which i used was the tool of visualisation , to achieve a shared understanding of a problem space among a diverse group of stakeholders before attempting to identify and define possible solutions to the problem . I use this approach often with our customers , who are government agencies working to apply technology innovations to modernize their mission or the delivery of their services to their customers . I have used the technique of using a straw man visualization of a problem domain with a set of questions or prompts for discussion to allow a diverse group of stakeholders to learn from each other in the process of defining the scope , boundaries , key elements , and relationships etc . Applications I started the process by creating a straw man graphic of the problem domain . To develop the straw man graphic , draw from any existing material available to understand the environment if possible . The existing material may be operational or procedural documents , training materials , marketing materials , GAO or other auditing reports . If materials are not available , then I conduct informal interviews with one - three of the stakeholders who serve as my main points of contact on the initiative . For the activity , I will divide the stakeholders into groups of 5 - 6 participants each representing a different organization or area of interest . Each group receives a poster - size copy of the straw man graphic that they can write on directly , or use sticky notes to make comments . I give them two - three questions to answer , such as : 1) What key elements are missing from the graphic ? 2 ) What would you change about the graphic to make it more accurately reflect your problem space? 3) What key insights do you have about the relationships between the entities in your problem space ? I give them approximately 20 minutes to discuss the questions and mark up the graphic Insight and Approach What I have learned from conducting this exercise with several groups is that while the graphic – especially the revised graphic that incorporates their feedback – is important for reinforcing their understanding of the problem they are working to solve , the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working to define their problem space . The graphic gives the diverse group of stakeholders a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 22417 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge&Selection Storytelling is a great tool that I use sometime . I work as a sales manager , salesperson in my team sometimes ca n’t meet their target sales volume and always feel pressure and frustrated . They need to be coached to keep improve their sale skills . When I work with them , we share stories for different reasons . Often they 're are so happy to share their stories with me to connect and they find meaning in sharing these experiences as a form of learning . I share my stories in order to help them , and sometimes we use stories to better understand their personality and thought processes . I use this information to develop different business strategies to try and find a way that works for them to meet target . Application There is a electronic shop , specializing in selling two different models of video game consoles with same quality and same price , but have relative low sales volume in the past few months . The new manager came up with a good idea to raise the price tag for a small console from $ 80 to $ 160 , while the price tag for the larger console remained unchanged . Some people dropping by , find the larger and cheaper game consoles , compared with the smaller and expensive ones , they thought they have found a good deal , since the opportunity was rare , and did not hesitate to buy them ; some of the more " shrewd " people saw the small game consoles , the price of the larger game consoles was 80 yuan higher than smaller ones , thought that they must have met the best offer and decided to buy the game consoles for the children of their own and friends . Soon , thousands of two models of consoles were sold out . Insight & Approach : When you do business to make money , whether the price of products cheap or not is not important , the important thing is to let customers feel cheap psychologically , by doing which they can finally win the customers ! Sales strategy could be different for different case , we need to keep learning and be flexible to pickup different tools to get success in the end .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge&Selection Storytelling is a great tool that I use sometime . I work as a sales manager , salesperson in my team sometimes ca n’t meet their target sales volume and always feel pressure and frustrated . They need to be coached to keep improve their sale skills . When I work with them , we share stories for different reasons . Often they 're are so happy to share their stories with me to connect and they find meaning in sharing these experiences as a form of learning . I share my stories in order to help them , and sometimes we use stories to better understand their personality and thought processes . I use this information to develop different business strategies to try and find a way that works for them to meet target . Application There is a electronic shop , specializing in selling two different models of video game consoles with same quality and same price , but have relative low sales volume in the past few months . The new manager came up with a good idea to raise the price tag for a small console from $ 80 to $ 160 , while the price tag for the larger console remained unchanged . Some people dropping by , find the larger and cheaper game consoles , compared with the smaller and expensive ones , they thought they have found a good deal , since the opportunity was rare , and did not hesitate to buy them ; some of the more " shrewd " people saw the small game consoles , the price of the larger game consoles was 80 yuan higher than smaller ones , thought that they must have met the best offer and decided to buy the game consoles for the children of their own and friends . Soon , thousands of two models of consoles were sold out . Insight & Approach : When you do business to make money , whether the price of products cheap or not is not important , the important thing is to let customers feel cheap psychologically , by doing which they can finally win the customers ! Sales strategy could be different for different case , we need to keep learning and be flexible to pickup different tools to get success in the end .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 17001 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection : Storytelling ( Module 2 )
Challenge and Selection I am a part of a NGO ( non - government organisation ) called lifegile , which works to benefit the underprivileged people by providing them capabilities and skills to stand on their own , and we provide them with a platform to earn on their own . One product which we made them develop was a handcrafted notebook , which had a raw feel attached to it . The challenge was that people did not prefer buying those notebooks due to its unfinished look and also people thought that the notebook is expensive as compared to other notebooks which are available in the market . To tackle this challenge a Design Thinking tool was needed and ‘ Storytelling ’ was the perfect fit for this problem because the story and purpose of the notebook not being communicated properly was the main reason that held them back . Application To apply the tool of ‘ Storytelling ’ , I learned the problems faced by the beneficiaries , the lack of basic resources which they have like food and shelter . I talked to them about how important is it for them that people should buy the notebooks handcrafted by them . After learning and researching about the back story of what these underprivileged have , I started storytelling , as taught in the Module 2 . I curated the story which communicated the real pain and requirement of these people which would be satisfied when people will buy these notebooks . Through storytelling , I also communicated that how certain high price of these notebooks will not affect the people buying the notebooks but how it will definitely affect the people who are making these notebooks . I developed a marketing campaign which showed the problems which these people are facing and the result was amazing . People gave bulk orders companies bought notebooks to distribute in their offices and also used it as an instrument to gift . Even the raw touch of the notebook was changed into an authentic notebook by the tool of Storytelling . Design Thinking changed the perception of people and was very effective .
Insight and Approach I watched a TED talk of Simon Sinek where he told the importance of starting with why , and how people do not buy the product you sell but they buy the stories which you sell . After pursuing this course , it helped me to implement this talk in real life . It helped me to think from the starting and follow the purpose instead of the end product . Now , not just in Marketing but everything I do would have a purpose , a WHY , and telling your WHY as a story is equally important . After all , people do not buy the product you sell , they buy the stories .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection : Storytelling ( Module 2 )
Challenge and Selection I am a part of a NGO ( non - government organisation ) called lifegile , which works to benefit the underprivileged people by providing them capabilities and skills to stand on their own , and we provide them with a platform to earn on their own . One product which we made them develop was a handcrafted notebook , which had a raw feel attached to it . The challenge was that people did not prefer buying those notebooks due to its unfinished look and also people thought that the notebook is expensive as compared to other notebooks which are available in the market . To tackle this challenge a Design Thinking tool was needed and ‘ Storytelling ’ was the perfect fit for this problem because the story and purpose of the notebook not being communicated properly was the main reason that held them back . Application To apply the tool of ‘ Storytelling ’ , I learned the problems faced by the beneficiaries , the lack of basic resources which they have like food and shelter . I talked to them about how important is it for them that people should buy the notebooks handcrafted by them . After learning and researching about the back story of what these underprivileged have , I started storytelling , as taught in the Module 2 . I curated the story which communicated the real pain and requirement of these people which would be satisfied when people will buy these notebooks . Through storytelling , I also communicated that how certain high price of these notebooks will not affect the people buying the notebooks but how it will definitely affect the people who are making these notebooks . I developed a marketing campaign which showed the problems which these people are facing and the result was amazing . People gave bulk orders companies bought notebooks to distribute in their offices and also used it as an instrument to gift . Even the raw touch of the notebook was changed into an authentic notebook by the tool of Storytelling . Design Thinking changed the perception of people and was very effective .
Insight and Approach I watched a TED talk of Simon Sinek where he told the importance of starting with why , and how people do not buy the product you sell but they buy the stories which you sell . After pursuing this course , it helped me to implement this talk in real life . It helped me to think from the starting and follow the purpose instead of the end product . Now , not just in Marketing but everything I do would have a purpose , a WHY , and telling your WHY as a story is equally important . After all , people do not buy the product you sell , they buy the stories .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 14574 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example - Mind Mapping
Challenge : As I ’m working for an international company as corporate student , traveling and working in different cities and for various departments is quite normal . Also working abroad counts to this . At the moment I ’m working in Taiwan in a sales department . Here I ’ve made the observation that a lot of sellers need material for their client presentations and meetings or just need different kind of information – especially in Chinese . Although they have a community but most of them do n’t use it and write mails to their managers to ask for material or they just collect their own stuff in a cloud storage . When I had a first look on the community I also felt not very comfortable with it . So the challenge was to find out : Why do they not use the community ? and What are the most important information / materials for the sellers , which should be in the community and how should they be structured ? . To clarify this challenge I thought it would be the best idea to use the tool mind mapping . Selection : By using the tool mind mapping we can collect a lot of information from persons with various roles , like the sellers , their managers and some leaders which should use the community . I ’ve selected this tool to make one big overview , with sticky notes and writings on a board . With mind mapping it ’s easy to cluster / order the data in separate rows , columns , and shapes and structure it . After this it ’s possible to gain important insights about the following actions and real needs of the adoption and change process . Application : To use this tool in an effective way I have set up a meeting where all persons from the team could come to an agile space . There they have taken sticky notes and write down their wishes / needs on this , like client references , Chinese presentations , product demos or a section for news . The sticky notes also had different colors , standing for the categories e.g. for the way of accessing the material . After putting this on a wide board we could began to structure the content into different clusters . I ’ve tried to find a logical way in agreement to the participants to do this step by step . That brought a lot of success because the participants were the real users and they have felt included . I could apply the tool effectively and the participants really liked the session to share their thoughts for a better understanding while there were putting on the sticky notes on the board . Now we can use the design criteria to generate next ideas and follwing steps .
Insight The problem here was really to bring all the stuff together and find one way to make it attractive to a lot of people . Before I have not believe that mind mapping can bring such a big impact on the insights we gained . Now I now that some things really were on the wrong place or does n’t fit the requirements of the sellers . So the main problem why they did n’t use the community was the unstructured , not attractive build and also a lot of missing content . I can understand that the information and especially the navigation of the community should be in an intuitive way . So one surprising outcome was also the participation , because normally the people are just sitting in a meeting and listen . But at this session everyone was very open minded or rather getting it more time by time . With every thought of them I got the feeling that the real change process is getting simpler , because of the widen knowledge . Design Thinking makes the whole part of communication and interaction for a theme and within a team so great and easy , that ’s what I have learned now . Approach I think mind mapping can be applied in a lot of situation and cases . The most important thing for me ( and the team ) was to getting this big overview which this tool definitely provides . I think in this case I could not apply so much other tools , perhaps the tool visualization , because when people are visualizing they have a better imagination . In general I think the choice of the tool depends on a lot of factors for example how many persons are affected or are available . Because I think mind mapping would not be effective in a room with 100 people , but in smaller groups it works very well . In this case design thinking really helps me to understand the seller ’s problem and the next time I would use mind mapping again but also perhaps mix it with elements of another tool .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example - Mind Mapping
Challenge : As I ’m working for an international company as corporate student , traveling and working in different cities and for various departments is quite normal . Also working abroad counts to this . At the moment I ’m working in Taiwan in a sales department . Here I ’ve made the observation that a lot of sellers need material for their client presentations and meetings or just need different kind of information – especially in Chinese . Although they have a community but most of them do n’t use it and write mails to their managers to ask for material or they just collect their own stuff in a cloud storage . When I had a first look on the community I also felt not very comfortable with it . So the challenge was to find out : Why do they not use the community ? and What are the most important information / materials for the sellers , which should be in the community and how should they be structured ? . To clarify this challenge I thought it would be the best idea to use the tool mind mapping . Selection : By using the tool mind mapping we can collect a lot of information from persons with various roles , like the sellers , their managers and some leaders which should use the community . I ’ve selected this tool to make one big overview , with sticky notes and writings on a board . With mind mapping it ’s easy to cluster / order the data in separate rows , columns , and shapes and structure it . After this it ’s possible to gain important insights about the following actions and real needs of the adoption and change process . Application : To use this tool in an effective way I have set up a meeting where all persons from the team could come to an agile space . There they have taken sticky notes and write down their wishes / needs on this , like client references , Chinese presentations , product demos or a section for news . The sticky notes also had different colors , standing for the categories e.g. for the way of accessing the material . After putting this on a wide board we could began to structure the content into different clusters . I ’ve tried to find a logical way in agreement to the participants to do this step by step . That brought a lot of success because the participants were the real users and they have felt included . I could apply the tool effectively and the participants really liked the session to share their thoughts for a better understanding while there were putting on the sticky notes on the board . Now we can use the design criteria to generate next ideas and follwing steps .
Insight The problem here was really to bring all the stuff together and find one way to make it attractive to a lot of people . Before I have not believe that mind mapping can bring such a big impact on the insights we gained . Now I now that some things really were on the wrong place or does n’t fit the requirements of the sellers . So the main problem why they did n’t use the community was the unstructured , not attractive build and also a lot of missing content . I can understand that the information and especially the navigation of the community should be in an intuitive way . So one surprising outcome was also the participation , because normally the people are just sitting in a meeting and listen . But at this session everyone was very open minded or rather getting it more time by time . With every thought of them I got the feeling that the real change process is getting simpler , because of the widen knowledge . Design Thinking makes the whole part of communication and interaction for a theme and within a team so great and easy , that ’s what I have learned now . Approach I think mind mapping can be applied in a lot of situation and cases . The most important thing for me ( and the team ) was to getting this big overview which this tool definitely provides . I think in this case I could not apply so much other tools , perhaps the tool visualization , because when people are visualizing they have a better imagination . In general I think the choice of the tool depends on a lot of factors for example how many persons are affected or are available . Because I think mind mapping would not be effective in a room with 100 people , but in smaller groups it works very well . In this case design thinking really helps me to understand the seller ’s problem and the next time I would use mind mapping again but also perhaps mix it with elements of another tool .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 15071 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | My Story Telling Experience
Challenge & Selection Storytelling is a great tool that I use all the time . In my role , I act as a Business Relationship Manager and every time I deal with my Business manager on one - side and Technology leaders on the other side . Both this people have a different mindset to deal with . On one side the Business manager are more focused on business objectives and they do n’t really care about Technology and on the other side Technology leaders are very obsessed with technology who needs to be empowered and inspired from time to time .
I spend a lot of time mentoring people on technology side and finding ways to inspire them to improve their circumstances . When I work with Business leaders , we share stories for different reasons . Often they are happy to share stories of their lives with me to connect and they find meaning in sharing these experiences . I use their feedback against the context of my story to ascertain their goals , and sometimes we use stories to better understand their interests and thought processes .
I use this information to develop different strategies , which might bring both the sides on common page .
Application I have a story about using storytelling . Technology requirement from business leaders shared very briefly and they expect it to deliver as early as possible . On the other side technology leaders needs more clarity to provide realistic timelines . Therefore , as a BRM I always make both the sides understand the challenges on either side by some story telling .
Insight & Approach For the business user I always try to listen more and link my story to give them understanding of the efforts that will be required by IT and on the other side , I talk about Business urgency by making some story on Business need that can have impact on our Business to deliver solution in Agile and quick way .
Listening to Business leader story and linking our story to their journey helps to build the repo and make them realise the real effort that goes in developing something and sharing putting our IT expert in the imagination of they generating impact on business value motivates them to achieve this goal with excitement .
Simple stories sometime makes a big impact and story can be used for people to realize their own worth and value others worth as well . It ’s a great tool that I always use in my day to day life to even mentor people and motivate them
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: My Story Telling Experience
Challenge & Selection Storytelling is a great tool that I use all the time . In my role , I act as a Business Relationship Manager and every time I deal with my Business manager on one - side and Technology leaders on the other side . Both this people have a different mindset to deal with . On one side the Business manager are more focused on business objectives and they do n’t really care about Technology and on the other side Technology leaders are very obsessed with technology who needs to be empowered and inspired from time to time .
I spend a lot of time mentoring people on technology side and finding ways to inspire them to improve their circumstances . When I work with Business leaders , we share stories for different reasons . Often they are happy to share stories of their lives with me to connect and they find meaning in sharing these experiences . I use their feedback against the context of my story to ascertain their goals , and sometimes we use stories to better understand their interests and thought processes .
I use this information to develop different strategies , which might bring both the sides on common page .
Application I have a story about using storytelling . Technology requirement from business leaders shared very briefly and they expect it to deliver as early as possible . On the other side technology leaders needs more clarity to provide realistic timelines . Therefore , as a BRM I always make both the sides understand the challenges on either side by some story telling .
Insight & Approach For the business user I always try to listen more and link my story to give them understanding of the efforts that will be required by IT and on the other side , I talk about Business urgency by making some story on Business need that can have impact on our Business to deliver solution in Agile and quick way .
Listening to Business leader story and linking our story to their journey helps to build the repo and make them realise the real effort that goes in developing something and sharing putting our IT expert in the imagination of they generating impact on business value motivates them to achieve this goal with excitement .
Simple stories sometime makes a big impact and story can be used for people to realize their own worth and value others worth as well . It ’s a great tool that I always use in my day to day life to even mentor people and motivate them
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 17867 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge and selection . When communicating and meeting a team for common work , it is imperative to have a clear and understandable explanation of the goals of the company . For example , the need to convince investors or colleagues of something can often be accompanied by problems in choosing a clear language for the audience , people use the wrong tools in the form of boring presentations or reports , and they try to attract the audience with incomprehensible numbers and long slogans .
Application and Insight . The problem of attracting a new audience can be solved with the help of storytelling . If the company pursues a certain goal , then it can be folded into a coherent logical story that would be involved in real life , humanistic , and not divorced from reality somewhere in the area of corporate ethics . Through the use of storytelling , we draw the person into the framework of their personal emotional experience .
It is the story that can motivate people to take action , convince them of the importance and significance of the proposed product . Traditional rhetoric no longer works : the experience of informing is too familiar and understandable to any intellectual , the statistics and facts presented can be argued endlessly . However , a new step is to use emotional experience , experience of life , experience of experience . And this is where a captivating story comes into play . Emotional strength is more important than rationality , it is more convincing in the fact that it is very difficult for her to argue , because few can argue with emotion . Especially if the story includes overcoming and unexpected turns , has an inner struggle .
Approach . Often times , telling a positive story can seem boring : this is proved to us by literary works , where we carefully follow ambiguous characters , and maybe we are fascinated by negative characters . This is also possible in business storytelling : the presence of a dark side can often become a plus for a story , make it much more interesting and deep .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge and selection . When communicating and meeting a team for common work , it is imperative to have a clear and understandable explanation of the goals of the company . For example , the need to convince investors or colleagues of something can often be accompanied by problems in choosing a clear language for the audience , people use the wrong tools in the form of boring presentations or reports , and they try to attract the audience with incomprehensible numbers and long slogans .
Application and Insight . The problem of attracting a new audience can be solved with the help of storytelling . If the company pursues a certain goal , then it can be folded into a coherent logical story that would be involved in real life , humanistic , and not divorced from reality somewhere in the area of corporate ethics . Through the use of storytelling , we draw the person into the framework of their personal emotional experience .
It is the story that can motivate people to take action , convince them of the importance and significance of the proposed product . Traditional rhetoric no longer works : the experience of informing is too familiar and understandable to any intellectual , the statistics and facts presented can be argued endlessly . However , a new step is to use emotional experience , experience of life , experience of experience . And this is where a captivating story comes into play . Emotional strength is more important than rationality , it is more convincing in the fact that it is very difficult for her to argue , because few can argue with emotion . Especially if the story includes overcoming and unexpected turns , has an inner struggle .
Approach . Often times , telling a positive story can seem boring : this is proved to us by literary works , where we carefully follow ambiguous characters , and maybe we are fascinated by negative characters . This is also possible in business storytelling : the presence of a dark side can often become a plus for a story , make it much more interesting and deep .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 18802 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | P a g e 1 | 3
June 22 , 2017
Jose Gil – Final Assignment .
Design Thinking for Innovation .
Reflection – Mind Mapping .
Challenge
I work as a Consulting Manager at an IT consulting firm in Mexico City . We specialize in the implementation and support of ERP systems for clients of different industries . We started working with a new client , a hospital . Another consulting firm had already implemented them an ERP system for their financials and supply chain management . Although the new system is one of the best in the market , the client had been facing many different problems with it : the nurses had to wait a lot to place their medicine replenishment orders , clients had to wait a lot of time for invoices , finance could not close their accounting periods on time , and so on .
As you can imagine , this situation had caused a big displeasure to the Board of Directors , and a great dislike among end users ( operations , IT , nurses , etc . ) , because the implementation of the new system , instead of making their work easier , it was making it more difficult .
The managers of Operations and IT did n’t have a clear idea where the real problem was : if it was the system configuration , the interfaces , deficient training about the system , etc . They had no idea where to start , and they also did n’t know what to offer their end users to improve .
There were several challenges in this situation . In first place , to gather all the problems that the client was facing in the different areas . Second , to make end users to get involved in the problem and not only complaint all the time , so that they could provide their evaluation about the current challenges and contribute with ideas on the improvements they believed could make each area to provide more value to the company .
Tool Selected
We were clearly in the “ what is ” stage at this point . The tool we selected was mind mapping . As the video lecture shows on week 3 , this is a tool that can be used in the first phase of the design thinking process , which allows us to look at the current reality . It could also help us to bring together a large amount of data , because we would have to interview people from many areas such as inventory , purchasing , accounts payable , IT , finance , etc . and finding possible patterns would be more difficult in a traditional way . Finally , it could help to make all areas to empathize about the problems that the whole hospital was facing and not just their own area .
Application
The IT Director acted as the sponsor for our design thinking activity . We asked him to help us organize a one - day workshop , outside their facilities . So , they rented a hotel lounge , and convened the key users of each area involved . At the workshop day , we asked them to conform
P a g e 2 | 3
workgroups according to business workflows , such as incomes , expenses , and supply chain . We divided the agenda in 3 parts : describe a blueprint of their business processes , make challenges evaluation , and creation of new ideas . We printed in large format the three different layouts for each part of the agenda . We provided them with post - its , markers , and pencils , so that every business process , challenge , problem and idea , they could write them in few words using the post - its and place them in the column of the layout they considered it should be . Below is a picture of one of the business process layouts :
Figure 1 . Business process blueprint layout .
In the third layout , the generation of ideas , we asked them to evaluate the importance level vs. the urgency rate of their new ideas , from low to high . This helped the client to identify from the new ideas for example what is not important and not urgent , from what is important and urgent . Below is a picture of the layout :
P a g e 3 | 3
Figure 2 . Ideas Generation - Priorities Scale .
Insights
This exercise provided me in first place a very clear view of the mind mapping tool , and design thinking as a whole . We obtained a lot of information from many different stakeholders in just a single day . I saw how people can empathize easily among their problems and the problems of others , using mind mapping , because it does n’t judge or criticize them . It only helps them to tell us how they feel about the current problems they were facing . Once they became aware of the situation of all the company , they could come up with ideas that they believed could help to remove all the impediments they had at that moment .
I am positive that this course helped me to understand much better the design thinking process , and it allowed me at my job to apply the mind mapping tool in a real - world situation .
Approach
I believe that the mind mapping tool was the correct tool to use in this situation . Maybe in another situation , the visualization tool would also have been very helpful . But in this case , we arrived with the hospital in a stage where the problem was big , and the client wanted to get information quickly .
| EMAIL:
ID_NUM:
NAME_STUDENT: Jose Gil
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: P a g e 1 | 3
June 22 , 2017
Jose Gil – Final Assignment .
Design Thinking for Innovation .
Reflection – Mind Mapping .
Challenge
I work as a Consulting Manager at an IT consulting firm in Mexico City . We specialize in the implementation and support of ERP systems for clients of different industries . We started working with a new client , a hospital . Another consulting firm had already implemented them an ERP system for their financials and supply chain management . Although the new system is one of the best in the market , the client had been facing many different problems with it : the nurses had to wait a lot to place their medicine replenishment orders , clients had to wait a lot of time for invoices , finance could not close their accounting periods on time , and so on .
As you can imagine , this situation had caused a big displeasure to the Board of Directors , and a great dislike among end users ( operations , IT , nurses , etc . ) , because the implementation of the new system , instead of making their work easier , it was making it more difficult .
The managers of Operations and IT did n’t have a clear idea where the real problem was : if it was the system configuration , the interfaces , deficient training about the system , etc . They had no idea where to start , and they also did n’t know what to offer their end users to improve .
There were several challenges in this situation . In first place , to gather all the problems that the client was facing in the different areas . Second , to make end users to get involved in the problem and not only complaint all the time , so that they could provide their evaluation about the current challenges and contribute with ideas on the improvements they believed could make each area to provide more value to the company .
Tool Selected
We were clearly in the “ what is ” stage at this point . The tool we selected was mind mapping . As the video lecture shows on week 3 , this is a tool that can be used in the first phase of the design thinking process , which allows us to look at the current reality . It could also help us to bring together a large amount of data , because we would have to interview people from many areas such as inventory , purchasing , accounts payable , IT , finance , etc . and finding possible patterns would be more difficult in a traditional way . Finally , it could help to make all areas to empathize about the problems that the whole hospital was facing and not just their own area .
Application
The IT Director acted as the sponsor for our design thinking activity . We asked him to help us organize a one - day workshop , outside their facilities . So , they rented a hotel lounge , and convened the key users of each area involved . At the workshop day , we asked them to conform
P a g e 2 | 3
workgroups according to business workflows , such as incomes , expenses , and supply chain . We divided the agenda in 3 parts : describe a blueprint of their business processes , make challenges evaluation , and creation of new ideas . We printed in large format the three different layouts for each part of the agenda . We provided them with post - its , markers , and pencils , so that every business process , challenge , problem and idea , they could write them in few words using the post - its and place them in the column of the layout they considered it should be . Below is a picture of one of the business process layouts :
Figure 1 . Business process blueprint layout .
In the third layout , the generation of ideas , we asked them to evaluate the importance level vs. the urgency rate of their new ideas , from low to high . This helped the client to identify from the new ideas for example what is not important and not urgent , from what is important and urgent . Below is a picture of the layout :
P a g e 3 | 3
Figure 2 . Ideas Generation - Priorities Scale .
Insights
This exercise provided me in first place a very clear view of the mind mapping tool , and design thinking as a whole . We obtained a lot of information from many different stakeholders in just a single day . I saw how people can empathize easily among their problems and the problems of others , using mind mapping , because it does n’t judge or criticize them . It only helps them to tell us how they feel about the current problems they were facing . Once they became aware of the situation of all the company , they could come up with ideas that they believed could help to remove all the impediments they had at that moment .
I am positive that this course helped me to understand much better the design thinking process , and it allowed me at my job to apply the mind mapping tool in a real - world situation .
Approach
I believe that the mind mapping tool was the correct tool to use in this situation . Maybe in another situation , the visualization tool would also have been very helpful . But in this case , we arrived with the hospital in a stage where the problem was big , and the client wanted to get information quickly .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Jose Gil"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 5688 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge I have seen a lot of women sitting idle at home taking care of the family members . They do have a lot of talents that they want to showcase but because of some or the other reason they do not get the opportunity . They ca n't find the platform that supports them the way they want . They need to get inspired by a bunch of stories and ways that will allow them to come out of their comfort zones and prove themselves .
Selection
Storytelling is a great tool that I use all the time . It allows a bunch of women to earn a living for themselves and also contribute in families requirements . share stories of my life in order to help them visualize a state of independence , I use their feedback against the context of my story to ascertain their goals , and sometimes we use stories to better understand their interests and thought processes . I use this information to develop different strategies to try and find a way that works for them to gain more independence in the areas they find lacking in their lives .
Application
In discussing the policy changes with a NGO , I explained them the need of independence for women and make them realise that each person is a unique being , and addressing their individual needs first and foremost . I explained them that how addressing the needs for an individual can make a huge change in shaping others minds . I asked them to support me and it will result in a great outcome . I shared and reminded them story of JK Rowling . How after she went through divorce and after her mother 's death she went to depression but she used her talent and wrote Harry Potter which we all know is an amazing
Insight & Approach
JK Rowling story was in fact an eye opener . How after she went through divorce and after her mother 's death she went to depression but she used her talent and wrote Harry Potter which we all know is an amazing novel as well as amazing movie .
I told the story to the agency and made them believe that anyone can become the next JK Rowling , Amelia Earhart etc . It had a big impact on people there . Sometimes a little story can do a lot of good .
This definitely shifted their focus on women entrepreneurship and independence .
Next time I will definitely use this tool again for sure . Now I can prepare ahead and think of stories that will assist me in presenting my ideas and best illuminate them .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge I have seen a lot of women sitting idle at home taking care of the family members . They do have a lot of talents that they want to showcase but because of some or the other reason they do not get the opportunity . They ca n't find the platform that supports them the way they want . They need to get inspired by a bunch of stories and ways that will allow them to come out of their comfort zones and prove themselves .
Selection
Storytelling is a great tool that I use all the time . It allows a bunch of women to earn a living for themselves and also contribute in families requirements . share stories of my life in order to help them visualize a state of independence , I use their feedback against the context of my story to ascertain their goals , and sometimes we use stories to better understand their interests and thought processes . I use this information to develop different strategies to try and find a way that works for them to gain more independence in the areas they find lacking in their lives .
Application
In discussing the policy changes with a NGO , I explained them the need of independence for women and make them realise that each person is a unique being , and addressing their individual needs first and foremost . I explained them that how addressing the needs for an individual can make a huge change in shaping others minds . I asked them to support me and it will result in a great outcome . I shared and reminded them story of JK Rowling . How after she went through divorce and after her mother 's death she went to depression but she used her talent and wrote Harry Potter which we all know is an amazing
Insight & Approach
JK Rowling story was in fact an eye opener . How after she went through divorce and after her mother 's death she went to depression but she used her talent and wrote Harry Potter which we all know is an amazing novel as well as amazing movie .
I told the story to the agency and made them believe that anyone can become the next JK Rowling , Amelia Earhart etc . It had a big impact on people there . Sometimes a little story can do a lot of good .
This definitely shifted their focus on women entrepreneurship and independence .
Next time I will definitely use this tool again for sure . Now I can prepare ahead and think of stories that will assist me in presenting my ideas and best illuminate them .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 22210 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Food Business Problem : Visualization
A large problem I have encountered in business is making the customer experience and
purchase convenient for them . The business in place is a food business that operates online .
The purchase cycle starts off with customers inquiring for a date for delivery , making a payment ,
and booking their own delivery rider to pick up their orders . However , it has come to the
attention of the business owner that customers can likely be unsatisfied as their purchasing
experience is not so easy and there are inconveniences that occur . The first problem would be
not having a clear date on when orders will be ready . Second would involve the need for
customers to book their own delivery riders to pick up their orders .
To help me solve this problem , I used the visualization tool in order for me to see in all angles
and perspectives how this problem 1 ) affects the different parties involved 2 ) possible solutions
that can be implemented and satisfy all parties . I used the straw man visualization to help
generate discussions on this . I divided the stakeholders into three : 1 ) business owners 2 )
employees and 3 ) customers . The main questions I asked was 1 ) to see how these problems
affect their place in the business 2 ) what possible solutions they would propose .
I have learned from the graphics created by each party that there are definitely stark differences
between each party as owners want to maximize profit , employees do not want to be
overworked and clients want the easiest way to purchase the products . However , the
visualization also helped shed light on the commonalities between these parties . Besides this ,
the visualization also helped bring out possible solutions each party did not see or recognize
and also bring up more problems that can be solved along the way .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Food Business Problem : Visualization
A large problem I have encountered in business is making the customer experience and
purchase convenient for them . The business in place is a food business that operates online .
The purchase cycle starts off with customers inquiring for a date for delivery , making a payment ,
and booking their own delivery rider to pick up their orders . However , it has come to the
attention of the business owner that customers can likely be unsatisfied as their purchasing
experience is not so easy and there are inconveniences that occur . The first problem would be
not having a clear date on when orders will be ready . Second would involve the need for
customers to book their own delivery riders to pick up their orders .
To help me solve this problem , I used the visualization tool in order for me to see in all angles
and perspectives how this problem 1 ) affects the different parties involved 2 ) possible solutions
that can be implemented and satisfy all parties . I used the straw man visualization to help
generate discussions on this . I divided the stakeholders into three : 1 ) business owners 2 )
employees and 3 ) customers . The main questions I asked was 1 ) to see how these problems
affect their place in the business 2 ) what possible solutions they would propose .
I have learned from the graphics created by each party that there are definitely stark differences
between each party as owners want to maximize profit , employees do not want to be
overworked and clients want the easiest way to purchase the products . However , the
visualization also helped shed light on the commonalities between these parties . Besides this ,
the visualization also helped bring out possible solutions each party did not see or recognize
and also bring up more problems that can be solved along the way .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9740 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Design thinking for innovation Coursera assignment MIND MAPPING Angelik
Mind mapping is used to represent how ideas or other items are linked to a central idea and to each other . Mind maps are used to generate , visualize , structure , and classify ideas to look for patterns and insights that provide key design criteria .
Challenge :
I was one of the process group analysts in the team of a total 6 people in the project . The project was part of a software development and artificial intelligence programme of a public authority . There was a limited time of effort to be paid . In few months we had to deliver a working data or the process data to be used by all the authority departments . The project we were responsible for was the document management system of the authority . The knowledge of the domain was not prepared and made properly and unfortunately a couple of my same group department employees or followers were holding this knowledge in their minds . So the analysis part of the modules the software was really hard to define from an analyst 's perspective as their internal stakeholders or investors and company members .
Selection :
Mind mapping makes it easier to learn faster , brainstorm faster , and communicate more effectively . These are all very nullified skills to have in the todays business world : being able to do all of the above more efficiently saves you time and improves the quality of your work and also gives us best results choosing this method is suitable for overcoming my challenge and also and enhances creative problem solving .
Application :
first I Identified the central idea and add it to your mind map . Maybe you 've been told to develop requirements for a new system and Identify the main areas that impact the problem . So I have various ways of using mind mapping in my challenge so I have selected mind mapping There ’s no real rules to using mind maps . And You just enter your central idea , maybe it ’s a requirement or a problem , and then start adding everything that comes to mind . Mind maps are excellent in interviews and workshops , or as a personal thinking tool .
Insight :
• It helps you remember and recall information , Try this little experiment and It helps you learn new concepts
• It 's a fun way of learning and It makes complex ideas easier to understand
• It improves your presenting and It boosts your creativity and its gives us the improves productivity and flexible .
Approach :
Next I might use the visualization as , it gives much more creativity and Visualization or visualisation is any technique for creating images , diagrams , or animations to communicate a message . Visualization through visual imagery has been an effective way to communicate both abstract and concrete ideas since the dawn of humanity .
| EMAIL:
ID_NUM:
NAME_STUDENT: Angelik
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design thinking for innovation Coursera assignment MIND MAPPING Angelik
Mind mapping is used to represent how ideas or other items are linked to a central idea and to each other . Mind maps are used to generate , visualize , structure , and classify ideas to look for patterns and insights that provide key design criteria .
Challenge :
I was one of the process group analysts in the team of a total 6 people in the project . The project was part of a software development and artificial intelligence programme of a public authority . There was a limited time of effort to be paid . In few months we had to deliver a working data or the process data to be used by all the authority departments . The project we were responsible for was the document management system of the authority . The knowledge of the domain was not prepared and made properly and unfortunately a couple of my same group department employees or followers were holding this knowledge in their minds . So the analysis part of the modules the software was really hard to define from an analyst 's perspective as their internal stakeholders or investors and company members .
Selection :
Mind mapping makes it easier to learn faster , brainstorm faster , and communicate more effectively . These are all very nullified skills to have in the todays business world : being able to do all of the above more efficiently saves you time and improves the quality of your work and also gives us best results choosing this method is suitable for overcoming my challenge and also and enhances creative problem solving .
Application :
first I Identified the central idea and add it to your mind map . Maybe you 've been told to develop requirements for a new system and Identify the main areas that impact the problem . So I have various ways of using mind mapping in my challenge so I have selected mind mapping There ’s no real rules to using mind maps . And You just enter your central idea , maybe it ’s a requirement or a problem , and then start adding everything that comes to mind . Mind maps are excellent in interviews and workshops , or as a personal thinking tool .
Insight :
• It helps you remember and recall information , Try this little experiment and It helps you learn new concepts
• It 's a fun way of learning and It makes complex ideas easier to understand
• It improves your presenting and It boosts your creativity and its gives us the improves productivity and flexible .
Approach :
Next I might use the visualization as , it gives much more creativity and Visualization or visualisation is any technique for creating images , diagrams , or animations to communicate a message . Visualization through visual imagery has been an effective way to communicate both abstract and concrete ideas since the dawn of humanity .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Angelik"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 7006 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge and selection
Learning Launch can be a great solution with many business problems . I am a marketing manager in an engineering company and my challenge is to improve activities at my work in order to start with a new project and get more increasing sales on our page . The project includes the online department composed of twelve employees . The project should not exceed 20 business days and the solution should include an even distribution of working hours amongst the team members . In this case we should start with learning launch tools that uses experiments which are quickly test an idea and prototype .
Application
First , we focused on the structure of our online marketing tasks . We wanted to see if we could structure our tasks , projects , and processes to adapt the methods of project management for our work such as meetings in an effort to become more agile . This tested our assumption that the structure were the main causes of our workflow challenge . Our team went through two - day training with a Scrum project management coach . Next , we went through five workshops to structure our tasks and processes in a more agile way . These two sessions occurred within in a three - week timeframe . We expected to produce a document with a clear description of our new , more agile processes / workflow . For our second learning launch , we focused on gaining clarity about our tasks and priorities . This tested our assumption that our prioritization of tasks was the main cause of our workflow challenge . Our team completed an anonymous survey . Additionally , five key stakeholders from the larger marketing department and IT department also completed an anonymous survey . The surveys included questions about our new , proposed process , understanding the process and the prioritization of tasks , and feelings about the change , and were conducted within a one - week timeframe .
Insight
By applying the learning launch tool , our team identified our assumptions and designed launches to test these assumptions . Additionally , we thought through anticipated results , expecting to find that a more agile approach would improve our workflow , and that both our team and the key stakeholders would be fairly open to the new prioritization of tasks and process . Our actual results were slightly different from what we anticipated : while our team was open to the prioritization of tasks and process , the key stakeholders in the larger marketing department and IT department expressed some concerns . Moving forward , our team will review this insight and incorporate it into future launch designs .
Approach
Given that our team has already gone through several design thinking activities and are at this stage in the timeline , the learning launch is the appropriate tool . As previously mentioned , our team needs to review the insight gained from our first two launches and incorporate this insight into future launch designs . Future launch designs should reflect insight gained , progress made , and come closer to a compelling solution ready for full rollout .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge and selection
Learning Launch can be a great solution with many business problems . I am a marketing manager in an engineering company and my challenge is to improve activities at my work in order to start with a new project and get more increasing sales on our page . The project includes the online department composed of twelve employees . The project should not exceed 20 business days and the solution should include an even distribution of working hours amongst the team members . In this case we should start with learning launch tools that uses experiments which are quickly test an idea and prototype .
Application
First , we focused on the structure of our online marketing tasks . We wanted to see if we could structure our tasks , projects , and processes to adapt the methods of project management for our work such as meetings in an effort to become more agile . This tested our assumption that the structure were the main causes of our workflow challenge . Our team went through two - day training with a Scrum project management coach . Next , we went through five workshops to structure our tasks and processes in a more agile way . These two sessions occurred within in a three - week timeframe . We expected to produce a document with a clear description of our new , more agile processes / workflow . For our second learning launch , we focused on gaining clarity about our tasks and priorities . This tested our assumption that our prioritization of tasks was the main cause of our workflow challenge . Our team completed an anonymous survey . Additionally , five key stakeholders from the larger marketing department and IT department also completed an anonymous survey . The surveys included questions about our new , proposed process , understanding the process and the prioritization of tasks , and feelings about the change , and were conducted within a one - week timeframe .
Insight
By applying the learning launch tool , our team identified our assumptions and designed launches to test these assumptions . Additionally , we thought through anticipated results , expecting to find that a more agile approach would improve our workflow , and that both our team and the key stakeholders would be fairly open to the new prioritization of tasks and process . Our actual results were slightly different from what we anticipated : while our team was open to the prioritization of tasks and process , the key stakeholders in the larger marketing department and IT department expressed some concerns . Moving forward , our team will review this insight and incorporate it into future launch designs .
Approach
Given that our team has already gone through several design thinking activities and are at this stage in the timeline , the learning launch is the appropriate tool . As previously mentioned , our team needs to review the insight gained from our first two launches and incorporate this insight into future launch designs . Future launch designs should reflect insight gained , progress made , and come closer to a compelling solution ready for full rollout .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 13069 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Storytelling tool
Challenge –
The challenge being the initiation and initial struggle to bring people in the same flow of thought . If I could I would choose visualising tool along with storytelling as it makes a huge impact on the crowd . This is due to visual and mindful wordplay which in turn stimulates and grasps the attention of the soon to be distracted crowd .
Selection-
I chose story telling as my main tool as I feel like I am well versed in it . Not only can i do a pretty decent job if I explain words in the form of a story but gain the attention of my listeners as well . Another reason I selected this tool is because of its power to attract people , bring their understanding and relativity of the topic under one common headspace . Every great product , every great service , every great institution has a story behind it . Every great brand has a story and that story connects to the emotions , the characters , the values of the people that , that live that product every day . It 's just recently we ’ve been considering it as a tool that leaders can use as opposed to just an aid in our brand 's and the products that we give to people .
Application-
The process begins when I am usually alone . I do n’t prefer doing this on spot as I may lose the crowd if I make a mistake . I must start by keeping all the important points of the story telling tool as you go ahead . First of all knowing your audience- what does your audience need ? They want a little bit of data . They want hard facts , they want your recommendations and a point of view as reference . The space in between that and how you get to those things , that 's where storytelling can be compelling . By applying this to a business mind sets makes alot of difference from the different perceivable points of view , which in turn helps with the marketing of the business along with creating a possible better quality product for the market or the company .
After I have prepared my basic points and synchronised them into order I will then begin by introducing them ( impatient audience)to the premise of the talk in an interactive and not making it seem like a story but telling it like one . Start them off by making them question something regarding the topic which has a major relevance and something they ca nt quite figure out which is why they ’ll be back for more . As I proceed I must take into consideration the points required and the questioned to be answered , just as it was said by Andre Martin “ I think the second part of a good story is a clear sequence of events . You listen to a great story teller , there 's a very clear sequence of events that moves the story from the beginning to an end . And I think last but not least is having moments of reflection . Questions that remain unanswered , that build suspense that build intrigue , and that have someone sitting on the edge of their seat . To have you answer them . The great storyteller asks and answers questions along the way . They build suspense , and they reduce that suspense by answering this , the questions . Storytellers that are n't so good leave those questions hanging , in the air , and so people walk out confused , unsure , uncertain about the direction to take from there . ”
Insight-
I have used this tool of storytelling a couple of times . And to be honest I must say that the tool was much more effective with a little visualisation and pre planned presentation . Storytelling requires a lot of information regarding the topic discussed , to ensure the flow of the story does n’t break , confusion dosent occur within the crowd etc .
Approach-
After using this tool multiple times I have come to the conclusion that I must be prepare before hand to avoid mistakes when the crowd starts questioning me regarding the lecture . This happens rarely as most people lose interest as they go ahead and I fail to lure them for long enough . However the ones who do pay attention I get through to very quickly and efficiently . I can fell the passion in some peoples words and expressions which makes me feel great . I would also try to work on knowing the crowd , right from their view preferences on the topic , to the idea behind the reason of them being there .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling tool
Challenge –
The challenge being the initiation and initial struggle to bring people in the same flow of thought . If I could I would choose visualising tool along with storytelling as it makes a huge impact on the crowd . This is due to visual and mindful wordplay which in turn stimulates and grasps the attention of the soon to be distracted crowd .
Selection-
I chose story telling as my main tool as I feel like I am well versed in it . Not only can i do a pretty decent job if I explain words in the form of a story but gain the attention of my listeners as well . Another reason I selected this tool is because of its power to attract people , bring their understanding and relativity of the topic under one common headspace . Every great product , every great service , every great institution has a story behind it . Every great brand has a story and that story connects to the emotions , the characters , the values of the people that , that live that product every day . It 's just recently we ’ve been considering it as a tool that leaders can use as opposed to just an aid in our brand 's and the products that we give to people .
Application-
The process begins when I am usually alone . I do n’t prefer doing this on spot as I may lose the crowd if I make a mistake . I must start by keeping all the important points of the story telling tool as you go ahead . First of all knowing your audience- what does your audience need ? They want a little bit of data . They want hard facts , they want your recommendations and a point of view as reference . The space in between that and how you get to those things , that 's where storytelling can be compelling . By applying this to a business mind sets makes alot of difference from the different perceivable points of view , which in turn helps with the marketing of the business along with creating a possible better quality product for the market or the company .
After I have prepared my basic points and synchronised them into order I will then begin by introducing them ( impatient audience)to the premise of the talk in an interactive and not making it seem like a story but telling it like one . Start them off by making them question something regarding the topic which has a major relevance and something they ca nt quite figure out which is why they ’ll be back for more . As I proceed I must take into consideration the points required and the questioned to be answered , just as it was said by Andre Martin “ I think the second part of a good story is a clear sequence of events . You listen to a great story teller , there 's a very clear sequence of events that moves the story from the beginning to an end . And I think last but not least is having moments of reflection . Questions that remain unanswered , that build suspense that build intrigue , and that have someone sitting on the edge of their seat . To have you answer them . The great storyteller asks and answers questions along the way . They build suspense , and they reduce that suspense by answering this , the questions . Storytellers that are n't so good leave those questions hanging , in the air , and so people walk out confused , unsure , uncertain about the direction to take from there . ”
Insight-
I have used this tool of storytelling a couple of times . And to be honest I must say that the tool was much more effective with a little visualisation and pre planned presentation . Storytelling requires a lot of information regarding the topic discussed , to ensure the flow of the story does n’t break , confusion dosent occur within the crowd etc .
Approach-
After using this tool multiple times I have come to the conclusion that I must be prepare before hand to avoid mistakes when the crowd starts questioning me regarding the lecture . This happens rarely as most people lose interest as they go ahead and I fail to lure them for long enough . However the ones who do pay attention I get through to very quickly and efficiently . I can fell the passion in some peoples words and expressions which makes me feel great . I would also try to work on knowing the crowd , right from their view preferences on the topic , to the idea behind the reason of them being there .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 18040 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example reflection – Learning Launch
Challenge
Within our company that manufactures wooden furniture and accessories , the usual way to design new pieces was to hire an industrial designer and develop together with him the pieces that we wanted to launch as novelties each beginning of the year . However , this led us that much of the work carried out did not work properly since not all the pieces were well received by the client . So you had to discard the ideas and especially the large amounts of hours of work , generated models and prototypes so that the design was perfect .
Application
This situation forced us to better use the Learning Launch tool , which by means of furniture pieces worked under accepted minimum principles , we could learn from the reactions of the market , without having to advance to 100 % of the definition of the piece and know the acceptance that would have or what modifications we should make to improve it .
Insight & Approach
So we began to manufacture furniture that was not 100 % defined , but there were certain adjustment variables , but when purchased by customers , they helped us to gather very valuable information about the successes and errors that we had had . In this way we would return to the workshop and adjust what was necessary to highlight what we had liked the most and try to solve what had caused annoyance .
Once the necessary adjustments have been made , now we must detail the furniture and especially the large advertising campaigns that are launched with each new piece of furniture , but with the difference that we had already done a test that gave us greater certainty and confidence in the acceptance of the furniture by part of the customers .
This process became essential when developing new pieces , even if it was for the same market , since each piece of furniture has its specific function and needs to satisfy . With all the more reason if we wanted to enter new market niches , the learning launch tool saved us a lot of waste of time and money .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example reflection – Learning Launch
Challenge
Within our company that manufactures wooden furniture and accessories , the usual way to design new pieces was to hire an industrial designer and develop together with him the pieces that we wanted to launch as novelties each beginning of the year . However , this led us that much of the work carried out did not work properly since not all the pieces were well received by the client . So you had to discard the ideas and especially the large amounts of hours of work , generated models and prototypes so that the design was perfect .
Application
This situation forced us to better use the Learning Launch tool , which by means of furniture pieces worked under accepted minimum principles , we could learn from the reactions of the market , without having to advance to 100 % of the definition of the piece and know the acceptance that would have or what modifications we should make to improve it .
Insight & Approach
So we began to manufacture furniture that was not 100 % defined , but there were certain adjustment variables , but when purchased by customers , they helped us to gather very valuable information about the successes and errors that we had had . In this way we would return to the workshop and adjust what was necessary to highlight what we had liked the most and try to solve what had caused annoyance .
Once the necessary adjustments have been made , now we must detail the furniture and especially the large advertising campaigns that are launched with each new piece of furniture , but with the difference that we had already done a test that gave us greater certainty and confidence in the acceptance of the furniture by part of the customers .
This process became essential when developing new pieces , even if it was for the same market , since each piece of furniture has its specific function and needs to satisfy . With all the more reason if we wanted to enter new market niches , the learning launch tool saved us a lot of waste of time and money .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 13767 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Direct Communication for Field Service Operations
Reflection - Design thinking using Visualization
Problem Statement / Challenge : Field engineers and the technical support team did not have a direct communication medium . All the exchange of
communication would be done by using emails or phone calls . This would cause delay in first visit fixes which were necessary to meet the customer
SLA ’s ( service level agreements ) to avoid penalties and keeping the customer
satisfied . The field engineers are based globally and are supported by a
backend team ’s in the regions to provide the necessary technical support at the time field intervention at customer sites . There was a need to for instant
communication challan between the technical support team and field
engineers . It was necessary to identify how this need could be fulfilled so that
the field engineers and supports teams can work collaboratively in sync to
provide real - time to support the customers .
Tool / Method Selection : I choose Visualization technique to map the current process of communication between the Field Engineers and the Technical Support Teams using process mapping using Visio and the cost based on time and motion study was captured . I choose this technique because I could understand the pain what the stakeholders where struggling through in there day to day life to work towards a better customer experience by talking to them . I could relate to the same experience / pain while I was struggling through my Mac book to fix the software issues in it and how the Apple support team tried hard to fix it and that was only possible as they could communicate and access my Mac - book online directly . I could visualize both the scenario were very similar in nature and this idea could provide the users a better experiencing in supporting the field engineers and thereby giving a
better customer experience .
Application : I choose Visualization technique to map the current process of communication between the Field Engineers and the Technical Support Teams using process mapping using Visio . I identified what are the needs of the field engineers during field intervention at customer sites , what type of information or technical support does the field engineer needs to complete the job at the customer site . After my discussion with the field service management GPO ( global process owner ) and other stakeholders , few field service engineers and technical support team member I proposed a solution of a Chat portal and designed a first cut slide pack of portal process map on a power point presentation and the various screen ( Login screen , choosing support team region , chat dashboard on live , active and missed chats support team users etc . ) in the portal and Chat initiation page in the field engineers mobile application , the proposal was accepted after few iterations
on the process , portal and chat page design .
The modalities on where the chatting feature should be provided to the field service engineers mobile application and what information should appear when the chat is initiated for the technical support team to pull out the desired requirement and address the issue , where should the technical support team agent view the alert in the backend tool that a field engineers is seeking and accept the chat invitation to provide necessary support to the field engineer . How to engage a SME ( subject matter expert ) and bring him on the same chat room , when required to address a technical issue for a solution , while SME is on leave / traveling or off working hours were discussed , risks and challenges were identified and a discussion on how to leverage on NLP ( natural language programming ) and AR ( augmented reality ) based
technologies were also discussed and agreed .
All the details were clearly ideated , captured and agreed with the process owner and were captured in a BRD(Business Requirement Document ) a new project was approved showing up the necessary cost & benefits inclusive of projected benefits on employee and customer experience .
The project was launched in an agile methodology by adding the user stories and delivers agreed on bi - weekly sprints . The idea , process & design was shared & explained to the project team . New features and functionalities were discussed with the developer during the user story grooming sessions , while they provided their inputs on improvising on the design and making it better
for user ’s experience .
Insight : I could visualize what idea can be adopted from my experience but to provide shape to the idea and to gain acceptance it was necessary to provide a story behind the idea and to elaborate on explaining the idea in a more intelligible and evident way . And the only way to do it was to do it was to
think in a non - verbal way and show it to the stakeholders and process owner .
The idea also needed necessary questioning and skepticism so that it can be refined to suite the requirement . While sharing the idea it also came across that a similar tool can be scaled to other business units where there is a need . Engagement , alignment and curation with the stakeholders removed
the friction and fast tracked the idea to materialize as a project .
Approach : I could have tried some other design thinking techniques like story
telling . Although I think I used storytelling by way of using visualization .
I think story telling about relating to my experience can further be improvised by asking other members also to pitch in with their stories and the pain areas
and how they could achieve better results by using design thinking & ideation .
I think all the techniques of Design Thinking can be used in our lives in
different ways to improve it and make it better .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Direct Communication for Field Service Operations
Reflection - Design thinking using Visualization
Problem Statement / Challenge : Field engineers and the technical support team did not have a direct communication medium . All the exchange of
communication would be done by using emails or phone calls . This would cause delay in first visit fixes which were necessary to meet the customer
SLA ’s ( service level agreements ) to avoid penalties and keeping the customer
satisfied . The field engineers are based globally and are supported by a
backend team ’s in the regions to provide the necessary technical support at the time field intervention at customer sites . There was a need to for instant
communication challan between the technical support team and field
engineers . It was necessary to identify how this need could be fulfilled so that
the field engineers and supports teams can work collaboratively in sync to
provide real - time to support the customers .
Tool / Method Selection : I choose Visualization technique to map the current process of communication between the Field Engineers and the Technical Support Teams using process mapping using Visio and the cost based on time and motion study was captured . I choose this technique because I could understand the pain what the stakeholders where struggling through in there day to day life to work towards a better customer experience by talking to them . I could relate to the same experience / pain while I was struggling through my Mac book to fix the software issues in it and how the Apple support team tried hard to fix it and that was only possible as they could communicate and access my Mac - book online directly . I could visualize both the scenario were very similar in nature and this idea could provide the users a better experiencing in supporting the field engineers and thereby giving a
better customer experience .
Application : I choose Visualization technique to map the current process of communication between the Field Engineers and the Technical Support Teams using process mapping using Visio . I identified what are the needs of the field engineers during field intervention at customer sites , what type of information or technical support does the field engineer needs to complete the job at the customer site . After my discussion with the field service management GPO ( global process owner ) and other stakeholders , few field service engineers and technical support team member I proposed a solution of a Chat portal and designed a first cut slide pack of portal process map on a power point presentation and the various screen ( Login screen , choosing support team region , chat dashboard on live , active and missed chats support team users etc . ) in the portal and Chat initiation page in the field engineers mobile application , the proposal was accepted after few iterations
on the process , portal and chat page design .
The modalities on where the chatting feature should be provided to the field service engineers mobile application and what information should appear when the chat is initiated for the technical support team to pull out the desired requirement and address the issue , where should the technical support team agent view the alert in the backend tool that a field engineers is seeking and accept the chat invitation to provide necessary support to the field engineer . How to engage a SME ( subject matter expert ) and bring him on the same chat room , when required to address a technical issue for a solution , while SME is on leave / traveling or off working hours were discussed , risks and challenges were identified and a discussion on how to leverage on NLP ( natural language programming ) and AR ( augmented reality ) based
technologies were also discussed and agreed .
All the details were clearly ideated , captured and agreed with the process owner and were captured in a BRD(Business Requirement Document ) a new project was approved showing up the necessary cost & benefits inclusive of projected benefits on employee and customer experience .
The project was launched in an agile methodology by adding the user stories and delivers agreed on bi - weekly sprints . The idea , process & design was shared & explained to the project team . New features and functionalities were discussed with the developer during the user story grooming sessions , while they provided their inputs on improvising on the design and making it better
for user ’s experience .
Insight : I could visualize what idea can be adopted from my experience but to provide shape to the idea and to gain acceptance it was necessary to provide a story behind the idea and to elaborate on explaining the idea in a more intelligible and evident way . And the only way to do it was to do it was to
think in a non - verbal way and show it to the stakeholders and process owner .
The idea also needed necessary questioning and skepticism so that it can be refined to suite the requirement . While sharing the idea it also came across that a similar tool can be scaled to other business units where there is a need . Engagement , alignment and curation with the stakeholders removed
the friction and fast tracked the idea to materialize as a project .
Approach : I could have tried some other design thinking techniques like story
telling . Although I think I used storytelling by way of using visualization .
I think story telling about relating to my experience can further be improvised by asking other members also to pitch in with their stories and the pain areas
and how they could achieve better results by using design thinking & ideation .
I think all the techniques of Design Thinking can be used in our lives in
different ways to improve it and make it better .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 17396 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example Reflection - Story telling Challenge and selection In my work area , storytelling is one of the most powerful tools that exist , I ’m an audiovisual communicator and last year I had to build a campaign for my faculty , they wanted to promote the process of the third high quality accreditation , but we found out that students did not feel a connection with the faculty , and they were feeling indifferent about whatever that could happen with the accreditation . Application I used storytelling in this project twice , the first time was when I was making the pitch to win the campaign , we told a story about how difficult it was to produce a short film as a student and how people do n’t ever realize that . We are full of stories , like how we almost died in a car in the middle of the nowhere , or how we had to build a chicken coop to destroy it after two days , we made them see how much we struggle as a students , we made them laugh and we made them feel disgust , that ’s how we won the campaign . Insight and Approach We started by talking with the students , we discovered that they also feel ignored by the college and that no one valued them , we then decided the insight of the campaign would be “ the real story is behind the movie ” and we would tell the stories on the set of their short films . We also made t shirts with the most used quotes on set , and we discovered that film students in my faculty love stickers , so we designed a pack with 3 hard lessons of the career , the students were pretty happy with all that , so they started to share in his social media the copies of the campaign and taking photos with the T shirts and that ’s how they start to feel seen and how they felt that they belonged . This campaign lasted for 6 months , it had a big impact in how the students felt about themselves . This also was an opportunity to tell their stories , the ones that no one gets to hear .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection - Story telling Challenge and selection In my work area , storytelling is one of the most powerful tools that exist , I ’m an audiovisual communicator and last year I had to build a campaign for my faculty , they wanted to promote the process of the third high quality accreditation , but we found out that students did not feel a connection with the faculty , and they were feeling indifferent about whatever that could happen with the accreditation . Application I used storytelling in this project twice , the first time was when I was making the pitch to win the campaign , we told a story about how difficult it was to produce a short film as a student and how people do n’t ever realize that . We are full of stories , like how we almost died in a car in the middle of the nowhere , or how we had to build a chicken coop to destroy it after two days , we made them see how much we struggle as a students , we made them laugh and we made them feel disgust , that ’s how we won the campaign . Insight and Approach We started by talking with the students , we discovered that they also feel ignored by the college and that no one valued them , we then decided the insight of the campaign would be “ the real story is behind the movie ” and we would tell the stories on the set of their short films . We also made t shirts with the most used quotes on set , and we discovered that film students in my faculty love stickers , so we designed a pack with 3 hard lessons of the career , the students were pretty happy with all that , so they started to share in his social media the copies of the campaign and taking photos with the T shirts and that ’s how they start to feel seen and how they felt that they belonged . This campaign lasted for 6 months , it had a big impact in how the students felt about themselves . This also was an opportunity to tell their stories , the ones that no one gets to hear .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 21589 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Storytelling
Challenge
As the company grows , it attempted to introduce the OKR ( Objectives and Key Results ) as a new
objective setting system . As the review of the introduction of the new system began , employees
were naturally dissatisfied and anxious about the new system : why we need a new objective setting
system now ; how will this new system affect my evaluation ; am I excluded from promotion by the
introduction of the new system , and so on . The number of employees was about 500 , and we
wanted to introduce a new system for all employees including team leaders and executives . We
aimed to implement the new system with the understanding and empathy of all employees , not in
one direction of top - down .
Selection
Storytelling was the Design Thinking tool we chose to persuade with the understanding and
empathy of all employees . A story was needed to cultivate trust , the foundation of persuasion , and
we thought it was most appropriate to apply Storytelling in order to obtain the hearts of employees
and settle the new system in the organization . Storytelling as one of the powerful Design Thinking
tools puts the human beings and their experience front and center , and takes the listener along on
their journey . Storytelling does not simply convey information , it makes it easier to understand and
remember the information to be conveyed , and has characteristics that elicit emotional commitment
and empathy .
Application
First , the conversation was repeated to find out the source of employee dissatisfaction and anxiety ,
and based on this , we tried to include contents related to employee dissatisfaction and anxiety in
the story . It was confirmed that the degree of acceptance of the OKR system was different
depending on the individual 's career and circumstances , and the content and degree of
dissatisfaction and anxiety were very different . Accordingly , it was explained that the impact of the
introduction of the OKR system on evaluation and promotion differs by employee type , and it was
tried to tell a story that could alleviate and persuade each group to suit their dissatisfaction and
anxiety . In addition , by including previous experiences and private episodes in the story , the feeling
of skepticism of employees was reduced and an atmosphere in which ideas were easily accepted
was created . The previous experience of responding to a new environment , learning a new culture ,
and adjusting to the new environment at the end after a few struggles was especially helpful .
To understand the need for change in order for the company to take a leap forward , a story was
used to explain how the introduction of the OKR system occupies a position in the company 's big
vision , situation and future strategy . Through this , we were able to derive more empathy about how
we started this change and how it had an important meaning . In addition , by carrying out a
storytelling that presents a clear direction , focusing on how the work of employees will change by
introducing the OKR system and what can change when employees set new objective and start
working toward that objective , it was intended to promote the actual actions of employees and to
allow them to be accepted as their own stories .
Insight
It is not easy to persuade a person . Although how excellent the proposal is and convey the
content logically , this is because we can not obtain the other person 's heart with that alone . Through
the use of the Storytelling tool in the introduction of the OKR system , we learned that in order to
gain trust and persuade people , it is necessary to tell a high - quality story , and the success or failure
of leadership or system change can be determined by Storytelling . Furthermore , we learned that
Storytelling can be a big power , whether it 's a single colleague , an executive or a new employee , a
team , or an entire audience we 're trying to persuade . We always want to keep in mind that a clumsy
story can ruin a great idea , but a strong story can elicit empathy even with a frustrating idea .
Approach
If a situation arises that requires the process of persuading based on understanding and empathy ,
we will always actively use the Storytelling tool . The next time we use this tool , we want to make
our listeners more confident in the story by speaking more humbly , even the experience of failure .
By showing the other person that we are not always willing to claim that we are correct , we will
learn new things , and we will not hesitate to change directions if necessary , we will build a
considerable level of friendship with them and give the story more power . Lastly , by continuing to
practice telling a good story , we want to have a good influence on our career .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling
Challenge
As the company grows , it attempted to introduce the OKR ( Objectives and Key Results ) as a new
objective setting system . As the review of the introduction of the new system began , employees
were naturally dissatisfied and anxious about the new system : why we need a new objective setting
system now ; how will this new system affect my evaluation ; am I excluded from promotion by the
introduction of the new system , and so on . The number of employees was about 500 , and we
wanted to introduce a new system for all employees including team leaders and executives . We
aimed to implement the new system with the understanding and empathy of all employees , not in
one direction of top - down .
Selection
Storytelling was the Design Thinking tool we chose to persuade with the understanding and
empathy of all employees . A story was needed to cultivate trust , the foundation of persuasion , and
we thought it was most appropriate to apply Storytelling in order to obtain the hearts of employees
and settle the new system in the organization . Storytelling as one of the powerful Design Thinking
tools puts the human beings and their experience front and center , and takes the listener along on
their journey . Storytelling does not simply convey information , it makes it easier to understand and
remember the information to be conveyed , and has characteristics that elicit emotional commitment
and empathy .
Application
First , the conversation was repeated to find out the source of employee dissatisfaction and anxiety ,
and based on this , we tried to include contents related to employee dissatisfaction and anxiety in
the story . It was confirmed that the degree of acceptance of the OKR system was different
depending on the individual 's career and circumstances , and the content and degree of
dissatisfaction and anxiety were very different . Accordingly , it was explained that the impact of the
introduction of the OKR system on evaluation and promotion differs by employee type , and it was
tried to tell a story that could alleviate and persuade each group to suit their dissatisfaction and
anxiety . In addition , by including previous experiences and private episodes in the story , the feeling
of skepticism of employees was reduced and an atmosphere in which ideas were easily accepted
was created . The previous experience of responding to a new environment , learning a new culture ,
and adjusting to the new environment at the end after a few struggles was especially helpful .
To understand the need for change in order for the company to take a leap forward , a story was
used to explain how the introduction of the OKR system occupies a position in the company 's big
vision , situation and future strategy . Through this , we were able to derive more empathy about how
we started this change and how it had an important meaning . In addition , by carrying out a
storytelling that presents a clear direction , focusing on how the work of employees will change by
introducing the OKR system and what can change when employees set new objective and start
working toward that objective , it was intended to promote the actual actions of employees and to
allow them to be accepted as their own stories .
Insight
It is not easy to persuade a person . Although how excellent the proposal is and convey the
content logically , this is because we can not obtain the other person 's heart with that alone . Through
the use of the Storytelling tool in the introduction of the OKR system , we learned that in order to
gain trust and persuade people , it is necessary to tell a high - quality story , and the success or failure
of leadership or system change can be determined by Storytelling . Furthermore , we learned that
Storytelling can be a big power , whether it 's a single colleague , an executive or a new employee , a
team , or an entire audience we 're trying to persuade . We always want to keep in mind that a clumsy
story can ruin a great idea , but a strong story can elicit empathy even with a frustrating idea .
Approach
If a situation arises that requires the process of persuading based on understanding and empathy ,
we will always actively use the Storytelling tool . The next time we use this tool , we want to make
our listeners more confident in the story by speaking more humbly , even the experience of failure .
By showing the other person that we are not always willing to claim that we are correct , we will
learn new things , and we will not hesitate to change directions if necessary , we will build a
considerable level of friendship with them and give the story more power . Lastly , by continuing to
practice telling a good story , we want to have a good influence on our career .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 18558 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection - Visualization .
Challenge .
Due to my young age , I have not participated in a complex company . However , I have been part of mini - projects , so to speak , with which my work group has been very creative in using environmental resources to create a solution to a need presented by the community in where we work . This town is characterized for being rich in agricultural resources where the life of the people is very austere . What I observe is that adults and adolescents consume only alcohol as a drink when they are tired of doing something , since there is no law that prohibits the consumption of alcohol in minors . When I saw how children and young people were lying on the floor , not knowing that this is fatal to health . That is why I used a tool that I had already used in an entrepreneurial project that I carried out .
Selection .
The tool I used was visualization , which basically is to observe a situation that needs a solution , but that helps us to think with our right side of the brain through non - verbal means , as explained by Angela Myer in the video of the visualization tool . Select this tool since it is very basic for any project and because being a 17 - year - old boy , I do not know how to undertake something since I do not study that branch . On the other hand , I could think of a healthy and non - alcoholic drink that is for all audiences .
Application .
For days , I watched videos how they made juices , every time I saw the fruits that grew on the trees of that town , I drew everything I thought , so I used my right side of my brain to see how my project was coming true . With my group of friends we draw all the ideas we think about for days on a blackboard . Suddenly we were able to weave together some ideas and the final idea came up . A natural drink made from sugar cane that was grown in the area and mixed with lemon juice to counteract any sweet taste . Then we looked at which groups to target even more , and the result was teens . Through advertising that we made , I caught your attention and you liked that idea . As it is a small town I went to talk like these people who suffered from this problem . However , I could n't change their minds .
Insight .
When I carry out this project , I can learn how to think differently when the needs require very complex solutions , to reason more broadly through the simple observation of photos or the environment in which one works to create a better environment . With this product I was able to at least lower the rate of alcoholic people , however this problem requires more than just an idea .
Approach .
In my opinion , what I could do differently is broaden my horizons in search of better options because I still need to further develop that analytical part of the brain in terms
of innovating . Perhaps you could use two tools when undertaking such as visualization and mind mapping .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Visualization .
Challenge .
Due to my young age , I have not participated in a complex company . However , I have been part of mini - projects , so to speak , with which my work group has been very creative in using environmental resources to create a solution to a need presented by the community in where we work . This town is characterized for being rich in agricultural resources where the life of the people is very austere . What I observe is that adults and adolescents consume only alcohol as a drink when they are tired of doing something , since there is no law that prohibits the consumption of alcohol in minors . When I saw how children and young people were lying on the floor , not knowing that this is fatal to health . That is why I used a tool that I had already used in an entrepreneurial project that I carried out .
Selection .
The tool I used was visualization , which basically is to observe a situation that needs a solution , but that helps us to think with our right side of the brain through non - verbal means , as explained by Angela Myer in the video of the visualization tool . Select this tool since it is very basic for any project and because being a 17 - year - old boy , I do not know how to undertake something since I do not study that branch . On the other hand , I could think of a healthy and non - alcoholic drink that is for all audiences .
Application .
For days , I watched videos how they made juices , every time I saw the fruits that grew on the trees of that town , I drew everything I thought , so I used my right side of my brain to see how my project was coming true . With my group of friends we draw all the ideas we think about for days on a blackboard . Suddenly we were able to weave together some ideas and the final idea came up . A natural drink made from sugar cane that was grown in the area and mixed with lemon juice to counteract any sweet taste . Then we looked at which groups to target even more , and the result was teens . Through advertising that we made , I caught your attention and you liked that idea . As it is a small town I went to talk like these people who suffered from this problem . However , I could n't change their minds .
Insight .
When I carry out this project , I can learn how to think differently when the needs require very complex solutions , to reason more broadly through the simple observation of photos or the environment in which one works to create a better environment . With this product I was able to at least lower the rate of alcoholic people , however this problem requires more than just an idea .
Approach .
In my opinion , what I could do differently is broaden my horizons in search of better options because I still need to further develop that analytical part of the brain in terms
of innovating . Perhaps you could use two tools when undertaking such as visualization and mind mapping .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 15719 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Learning Launch – Ahmad Suryadi Challenge I am working as Product Manager in an online grocery startup in Southeast Asia . Our business process is kind of simple , customer order grocery items from supermarket near their address , and then wait until our personal shopper picking and shopping the items and our rider delivering the items to their address . What I am handling and managing now is app that being used by the personal shopper and rider , that also means the app that is being used daily for the shoppers and riders to do their job : shopping and delivering items . Our team ’s main goal is providing the best experience for shoppers and riders in order to achieve the best overall experience for the customer , including maintaining the on - time performance for shopping and delivery , maintaining the order accuracy ( minimize missing or wrong items ) and giving suggestions for customers if there ’s any products in their order are out of stock . The challenge we faced is that the background profile of our shoppers and riders . Mostly our shoppers and riders are only high - school graduates , which means that they are not really tech- savvy , not fluent in English , and somewhat conventional . We once planned to improve the experience in shoppers contacting customers and suggesting item replacement for their out - of - stock items . We added the way the shoppers share product details to customers using chat . We came up with several ideas but not really sure about the impact of the ideas considering the background of our shoppers . Selection To know whether our alternatives might be worked or not to the goals we want to achieve , we planned to do a learning launch . By using experiment and deep research , we used usability testing as a method to do our learning launch . Application As we used usability testing ( UT ) as a method to do learning launch , we prepared several things . In terms of what , we prepared several alternatives ideas that we planned to test to the shopper . For example , we created 3 types of alternatives : sharing product using share icon button , sharing product using “ Share ” word button , and sharing product from the chat room . We provided the prototype , so the interviewee could interact with the design doing the scenarios assigned to them . For prototyping , we use InVision . In terms of who , we scheduled interviews to 7 ( seven ) shoppers , with varied working period . In terms of how , we also prepared several scenarios . For example , first scenario is when shopper initiavely chat customer and share the item recommendation , then the task is shopper need to share item details to the customer . Using the prototype , the scenarios and task
assigned to the shopper are tested , meanwhile , we as the interviewer observed the reaction and how they completed the task , e.g. , is there any hardship when completing the task or not . Insight and Approach From that learning launch — usability testing to be specific , we found out that there ’s thing that we firstly confident will work out then the result is the opposite . For example , before we test , we were sure that share icon button will work fine and be understandable by shoppers . But the result said different , they were not understood would prefer the obvious “ share ” word button . From that we know that how learning launch is important , wondering what if we do n’t test our design , it could lead to failure . Although the failure is not that big , but it still consumes effort and time afterall . We also realized that if things are unsure , better we test , whatever the way we test ( there ’s a lot of methods out there ) . In term of process , we also try to improve . For example , using more various background of interviewee to get more inclusive feedback , or trying the numbers of alternatives and scenarios we want to test .
| EMAIL:
ID_NUM:
NAME_STUDENT: Ahmad Suryadi
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Learning Launch – Ahmad Suryadi Challenge I am working as Product Manager in an online grocery startup in Southeast Asia . Our business process is kind of simple , customer order grocery items from supermarket near their address , and then wait until our personal shopper picking and shopping the items and our rider delivering the items to their address . What I am handling and managing now is app that being used by the personal shopper and rider , that also means the app that is being used daily for the shoppers and riders to do their job : shopping and delivering items . Our team ’s main goal is providing the best experience for shoppers and riders in order to achieve the best overall experience for the customer , including maintaining the on - time performance for shopping and delivery , maintaining the order accuracy ( minimize missing or wrong items ) and giving suggestions for customers if there ’s any products in their order are out of stock . The challenge we faced is that the background profile of our shoppers and riders . Mostly our shoppers and riders are only high - school graduates , which means that they are not really tech- savvy , not fluent in English , and somewhat conventional . We once planned to improve the experience in shoppers contacting customers and suggesting item replacement for their out - of - stock items . We added the way the shoppers share product details to customers using chat . We came up with several ideas but not really sure about the impact of the ideas considering the background of our shoppers . Selection To know whether our alternatives might be worked or not to the goals we want to achieve , we planned to do a learning launch . By using experiment and deep research , we used usability testing as a method to do our learning launch . Application As we used usability testing ( UT ) as a method to do learning launch , we prepared several things . In terms of what , we prepared several alternatives ideas that we planned to test to the shopper . For example , we created 3 types of alternatives : sharing product using share icon button , sharing product using “ Share ” word button , and sharing product from the chat room . We provided the prototype , so the interviewee could interact with the design doing the scenarios assigned to them . For prototyping , we use InVision . In terms of who , we scheduled interviews to 7 ( seven ) shoppers , with varied working period . In terms of how , we also prepared several scenarios . For example , first scenario is when shopper initiavely chat customer and share the item recommendation , then the task is shopper need to share item details to the customer . Using the prototype , the scenarios and task
assigned to the shopper are tested , meanwhile , we as the interviewer observed the reaction and how they completed the task , e.g. , is there any hardship when completing the task or not . Insight and Approach From that learning launch — usability testing to be specific , we found out that there ’s thing that we firstly confident will work out then the result is the opposite . For example , before we test , we were sure that share icon button will work fine and be understandable by shoppers . But the result said different , they were not understood would prefer the obvious “ share ” word button . From that we know that how learning launch is important , wondering what if we do n’t test our design , it could lead to failure . Although the failure is not that big , but it still consumes effort and time afterall . We also realized that if things are unsure , better we test , whatever the way we test ( there ’s a lot of methods out there ) . In term of process , we also try to improve . For example , using more various background of interviewee to get more inclusive feedback , or trying the numbers of alternatives and scenarios we want to test .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Ahmad Suryadi"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 8485 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | REFLECTION ABOUT VISUALIZATION TOOL
Challenge & Selection
In my Engineering life , it is a challenge for me to visualize compounds or scenarios to
answer specific problems . Just like in design thinking , when you are trying to start your
own business , you must visualize different aspects of it like pros and cons . At first , it will
be tough but if you practice or make a thorough research , it will result positive outcomes
and avoid possible mistakes . This will also practice your mind in design thinking taking
considerations all factors .
Application
I used the visualization tool in making my business which is production of dishwashing
liquid . I forecast the possible outcomes of starting this business starting from the good
up to the bad scenarios . After listing those possible outcomes , I make back up plans to
overcome different problems . This tool is helpful for me because I could avoid errors on
making the dishwashing liquid and prepare a better one . By using the tool , it also
enhances my ability in problem solving which does n’t only apply on business but also in
our daily activities .
Insight and Approach
Visualization tool is very effective when you are starting your own product or business .
This is a basic step on your preparation to consider the dos and don’ts of your product .
The specific step that you will take will be based on your visualization tool and further
researches . Everyone do their own imagination by building a successful company and
with this imagination is one of the components of building that successful company . This
can enhance our memory skills and visualization skill . It will be helpful to forecast the
future of your product for improvement and lessen the delays or problems .
In my business , I still find the visualization tool useful . I still use this for further
improvement and will be highly recommend to those acquaintances who are planning to
do startups .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: REFLECTION ABOUT VISUALIZATION TOOL
Challenge & Selection
In my Engineering life , it is a challenge for me to visualize compounds or scenarios to
answer specific problems . Just like in design thinking , when you are trying to start your
own business , you must visualize different aspects of it like pros and cons . At first , it will
be tough but if you practice or make a thorough research , it will result positive outcomes
and avoid possible mistakes . This will also practice your mind in design thinking taking
considerations all factors .
Application
I used the visualization tool in making my business which is production of dishwashing
liquid . I forecast the possible outcomes of starting this business starting from the good
up to the bad scenarios . After listing those possible outcomes , I make back up plans to
overcome different problems . This tool is helpful for me because I could avoid errors on
making the dishwashing liquid and prepare a better one . By using the tool , it also
enhances my ability in problem solving which does n’t only apply on business but also in
our daily activities .
Insight and Approach
Visualization tool is very effective when you are starting your own product or business .
This is a basic step on your preparation to consider the dos and don’ts of your product .
The specific step that you will take will be based on your visualization tool and further
researches . Everyone do their own imagination by building a successful company and
with this imagination is one of the components of building that successful company . This
can enhance our memory skills and visualization skill . It will be helpful to forecast the
future of your product for improvement and lessen the delays or problems .
In my business , I still find the visualization tool useful . I still use this for further
improvement and will be highly recommend to those acquaintances who are planning to
do startups .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 13980 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | By Michele Schmidt
Better Commute Reflection - Visualization
Challenge
I have in the recent past worked with a few of my peers ( group of 6 ) , on a design challenge that is human centric and was focused on ‘ Designing a Better Commute ’ . Some of the framework we applied in selecting our target audience after discussion were as follows :
• The commuter had to be residing and working in a Metropolitan City .
• In order to narrow down to the most critical commute in a metropolitan city we would particularly focus on participants commute to work in the morning .
• Each commuter should have access to and apply atleast 2 means of transport .
It was decided to conduct a 15 - 20 min interview with 3 commuters , as a group . We noted down the interviewees experience , needs , wants , likes , dislikes and asked them to make visual representations of their experience . Our group met to share our observations and then continued to make further visual notes on our understanding of the problem to come up with some radical solutions . Even the solutions were approached through visualization .
Selection
Visualization is a tool that is extremely effective in engaging the creative side of the brain . Even those who are not used to sketching can get past a lot of noise ( in the information ) and come up with some innovative insights on the information available . For the stakeholders , visualization generally provides a deeper meaning into the problem or solution . The advantage of Visualization is also that it can aptly be used in almost every stage of Design - Thinking . Whether one is trying to gather information from stakeholder through ethnography , or trying to mind - map in order to come up with design criteria , or brainstorming for portfolio of ideas , or developing concepts that need to be prototyped or even creating early prototypes – Visualization can be used and evolved at every touchpoint of the Design Framework . This is one of the reasons , I have decided to select Visualization as my design tool for reflection , the other being my recent exposure to visualization when approaching the design challenge mentioned above .
Application
The participants in our design challenge were interviewed independently . We asked them to share their experience on their morning commute to work and then followed up by understanding what they liked , disliked about their time commuting . We also tried digging deeper into understanding what they need changed and what would improve their experience . At the end , we asked them to sketch something that comes to their mind when they think about their morning commute .
By Michele Schmidt
We made notes and attached the sketches of the interviewees . Then my design group met to deliberate on the notes and came up with our observations . We also finally came up with a list of solutions visually , based on the findings of the interviews . The visualization were able to use the experiences and other attributes of the interviewees to build concepts for further brainstorming on viable solutions . I have illustrated some of the solutions that we were able to visually present as part of the study . ( Note : All the visualizations were created on Microsoft Whiteboard )
By Michele Schmidt
Insight
For starters , none of the group members had any prior experience of sketching or art . But what we realised that within a short time and followed by few iterations of attempting visual notes , we were each able to come up with satisfactory visualizations that could be used to interpret and further our understanding on the underlying challenges that our interviewees ( stakeholders ) were facing . I even came to notice that our storytelling , mind - mapping and solution propositions became much easier to be understood and accepted by other stakeholders within the organization . We were also able to build our list of assumptions and missing data based on the last sketch I have shown above .
I must accept that being our first attempt to visualization and also to human - centric design thinking , we were still building our understanding of the framework and application . But with Jeanne ’s coursework on Design Thinking in Innovation , I ’m able to further see the merits of the visualization and the role it ’ll play in developing intuition into our target audiences ’ problems and emotions .
Approach
With all my understanding in Design Thinking at this point , going forward , I will :
• Prepare some baseline visualizations for the stakeholders to connect with during the interviews .
• Try to build more visualizations of an immersive experience during the interviews and get opinions or comments from the interviewees , which could give valuable insight that might have been missed during the verbal interview .
| EMAIL:
ID_NUM:
NAME_STUDENT: Michele Schmidt, Michele Schmidt, Michele Schmidt
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: By Michele Schmidt
Better Commute Reflection - Visualization
Challenge
I have in the recent past worked with a few of my peers ( group of 6 ) , on a design challenge that is human centric and was focused on ‘ Designing a Better Commute ’ . Some of the framework we applied in selecting our target audience after discussion were as follows :
• The commuter had to be residing and working in a Metropolitan City .
• In order to narrow down to the most critical commute in a metropolitan city we would particularly focus on participants commute to work in the morning .
• Each commuter should have access to and apply atleast 2 means of transport .
It was decided to conduct a 15 - 20 min interview with 3 commuters , as a group . We noted down the interviewees experience , needs , wants , likes , dislikes and asked them to make visual representations of their experience . Our group met to share our observations and then continued to make further visual notes on our understanding of the problem to come up with some radical solutions . Even the solutions were approached through visualization .
Selection
Visualization is a tool that is extremely effective in engaging the creative side of the brain . Even those who are not used to sketching can get past a lot of noise ( in the information ) and come up with some innovative insights on the information available . For the stakeholders , visualization generally provides a deeper meaning into the problem or solution . The advantage of Visualization is also that it can aptly be used in almost every stage of Design - Thinking . Whether one is trying to gather information from stakeholder through ethnography , or trying to mind - map in order to come up with design criteria , or brainstorming for portfolio of ideas , or developing concepts that need to be prototyped or even creating early prototypes – Visualization can be used and evolved at every touchpoint of the Design Framework . This is one of the reasons , I have decided to select Visualization as my design tool for reflection , the other being my recent exposure to visualization when approaching the design challenge mentioned above .
Application
The participants in our design challenge were interviewed independently . We asked them to share their experience on their morning commute to work and then followed up by understanding what they liked , disliked about their time commuting . We also tried digging deeper into understanding what they need changed and what would improve their experience . At the end , we asked them to sketch something that comes to their mind when they think about their morning commute .
By Michele Schmidt
We made notes and attached the sketches of the interviewees . Then my design group met to deliberate on the notes and came up with our observations . We also finally came up with a list of solutions visually , based on the findings of the interviews . The visualization were able to use the experiences and other attributes of the interviewees to build concepts for further brainstorming on viable solutions . I have illustrated some of the solutions that we were able to visually present as part of the study . ( Note : All the visualizations were created on Microsoft Whiteboard )
By Michele Schmidt
Insight
For starters , none of the group members had any prior experience of sketching or art . But what we realised that within a short time and followed by few iterations of attempting visual notes , we were each able to come up with satisfactory visualizations that could be used to interpret and further our understanding on the underlying challenges that our interviewees ( stakeholders ) were facing . I even came to notice that our storytelling , mind - mapping and solution propositions became much easier to be understood and accepted by other stakeholders within the organization . We were also able to build our list of assumptions and missing data based on the last sketch I have shown above .
I must accept that being our first attempt to visualization and also to human - centric design thinking , we were still building our understanding of the framework and application . But with Jeanne ’s coursework on Design Thinking in Innovation , I ’m able to further see the merits of the visualization and the role it ’ll play in developing intuition into our target audiences ’ problems and emotions .
Approach
With all my understanding in Design Thinking at this point , going forward , I will :
• Prepare some baseline visualizations for the stakeholders to connect with during the interviews .
• Try to build more visualizations of an immersive experience during the interviews and get opinions or comments from the interviewees , which could give valuable insight that might have been missed during the verbal interview .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Michele Schmidt",
"Michele Schmidt",
"Michele Schmidt"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 7770 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Learning Launch - Module 4
Challenge
As a process engineer in my organization , one of the key responsibilities is to provide insights from a subject matter point of view into new digitalization project . One of these project started earlier this year is creation of a platform which is connected to all required databases and can be used to do both data collection and analytics for yield improvement . After various ethnographic studies and even traditionally carrying out projects we understood the flow required , data required , statistical needs , advance analytical options and insight gathering that is required to drive a yield improvement project . Currently we are a stage to develop the first prototype of the platform to people , the challenge is continuous feedback , user accessibility , interface and the overall acceptance of the platform over traditional . Methods .
Tool used
I have selected the learning launch too , since we shall be deploying a under progress prototype which will be iterated based on feedback from the users .
Application
We started out with first survey to people and asked them the below questions :
1 . What should be the flow of the platform ? This would help us structure the prototype 2 . What kind of statistical features do you expect to be reflected when baseline data is selected ?
This would make data selection much more better and give a statistical summary on the go
3 . What advance analytics do you expect to automate ?
After receiving the surveys we shall carefully list them out and make a Pareto of them for each question about which recommendation is most asked for[what if / what wows ] , which are feasible to be included from a development stand point of view[what works ] and then developing those into the prototype .
After getting a structure the platform shall be rolled out to a selected number of people [ 10 - 12 ] who are currently assigned their yield improvement projects at respective sites . They shall be trained in depth with hands on examples so they familiarise themselves with the platform . Then they shall be asked to start their project on the platform and write their feedbacks weekly as to . What can be done to make it better .
After all their feedbacks are taken into account , they shall be asked to finally rate the platform for usage from a scale of 1 to 10 . If the average score rated is to be greater than 8 , then it shall be deployed across all people and the very people who tested would be asked to volunteer to provide training sessions which will be recorded and available on our learning library to be accessed anytime . For a usage acceptance , 3 projects from each site will be required to be done using the platform and they shall be asked for updates uptil completion . Regular feedbacks and improvement interactions will be a part of the project .
Insights
We gathered insights about the roll out structure which was as mentioned below
1)Data selection(in a dashboard style)→ categorising the data into good bad average->advance analytics ( linear regression and random forest modelling)->graphical insights->accepting the parameters and printing a report
2)On the dashboard itself average , min , max , standard deviation and quartiles included
3 ) Classification model was one of the most used model at our organization thus categorising was included along with regression model .
A total of 42 feedback points was gathered from users with real time deployment out of which 36 were implemented , 6 left apart due to technical capabilities but parked aside for future .
An average score of more than 8 was achieved and now the platform is deployed across the whole organization and has completed more than 20 projects on it .
Approach
I would include a weekly update review with all stakeholders as there were many cross functional issues faced during execution due to communication gap .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Learning Launch - Module 4
Challenge
As a process engineer in my organization , one of the key responsibilities is to provide insights from a subject matter point of view into new digitalization project . One of these project started earlier this year is creation of a platform which is connected to all required databases and can be used to do both data collection and analytics for yield improvement . After various ethnographic studies and even traditionally carrying out projects we understood the flow required , data required , statistical needs , advance analytical options and insight gathering that is required to drive a yield improvement project . Currently we are a stage to develop the first prototype of the platform to people , the challenge is continuous feedback , user accessibility , interface and the overall acceptance of the platform over traditional . Methods .
Tool used
I have selected the learning launch too , since we shall be deploying a under progress prototype which will be iterated based on feedback from the users .
Application
We started out with first survey to people and asked them the below questions :
1 . What should be the flow of the platform ? This would help us structure the prototype 2 . What kind of statistical features do you expect to be reflected when baseline data is selected ?
This would make data selection much more better and give a statistical summary on the go
3 . What advance analytics do you expect to automate ?
After receiving the surveys we shall carefully list them out and make a Pareto of them for each question about which recommendation is most asked for[what if / what wows ] , which are feasible to be included from a development stand point of view[what works ] and then developing those into the prototype .
After getting a structure the platform shall be rolled out to a selected number of people [ 10 - 12 ] who are currently assigned their yield improvement projects at respective sites . They shall be trained in depth with hands on examples so they familiarise themselves with the platform . Then they shall be asked to start their project on the platform and write their feedbacks weekly as to . What can be done to make it better .
After all their feedbacks are taken into account , they shall be asked to finally rate the platform for usage from a scale of 1 to 10 . If the average score rated is to be greater than 8 , then it shall be deployed across all people and the very people who tested would be asked to volunteer to provide training sessions which will be recorded and available on our learning library to be accessed anytime . For a usage acceptance , 3 projects from each site will be required to be done using the platform and they shall be asked for updates uptil completion . Regular feedbacks and improvement interactions will be a part of the project .
Insights
We gathered insights about the roll out structure which was as mentioned below
1)Data selection(in a dashboard style)→ categorising the data into good bad average->advance analytics ( linear regression and random forest modelling)->graphical insights->accepting the parameters and printing a report
2)On the dashboard itself average , min , max , standard deviation and quartiles included
3 ) Classification model was one of the most used model at our organization thus categorising was included along with regression model .
A total of 42 feedback points was gathered from users with real time deployment out of which 36 were implemented , 6 left apart due to technical capabilities but parked aside for future .
An average score of more than 8 was achieved and now the platform is deployed across the whole organization and has completed more than 20 projects on it .
Approach
I would include a weekly update review with all stakeholders as there were many cross functional issues faced during execution due to communication gap .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 11149 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Design Thinking for Innovation Reflection Adigun Okoro April 2020
Testing a Niche Market
A Learning Launch Reflection
The Challenge
Background ; West African diets are traditionally high in carbohydrates . Modernization is increasingly making the foods more highly refined and abundant , causing a steady increase in dietary problems , particularly obesity and type 2 diabetes . There is a growing awareness of healthy eating in the affected communities . A nutritionist has developed a series of substitutes for the problematic traditional foods and needs a compelling proof of concept to raise capital for the business . The formulas have been tested , tasted and do n’t require separate FDA approval as all ingredients are approved . Production either requires the huge outlay of building a factory or outsourcing to an existing factory with milling and mixing capabilities .
The challenge was to establish the commercial viability of this series of products . To do this , I worked with the nutritionist to test the assumptions that people of West African descent , who are interested in healthy diets , would buy this new and unique product just because of the health promises it made and that they would do so at prices that would be profitable .
Selection
I chose the Learning Launch tool for this challenge as it seemed to best fit the bill . A Learning Launch experiment to produces results fast and cheap and as we learned from the Frank in the video , to test key customer execution and defensibility assumptions was ideal for the challenge .
Application
With the tool selected , I analyzed the assumptions and distilled them down to a simple “ must be true ” which was “ people will buy this product online at this price . ” There were some researched factors , the cost of production and minimum order sizes were taken from outsourcing quotations . The cost of advertising was estimated from quotations by a selection of advertising firms , the advertisers chosen anticipated an average 0.5 % response The production and advertising costs were added to anticipated admin costs and used to calculate production costs which was then multiplied by a safety margin and marked up for profit giving us pricing for the experiment .
A simple webpage was set up , with the product available to buy and an initial mailing list of 1000 potential customers were emailed with an advert and a link to the sale page . The mailing list thousand were randomly selected from 20,000 + existing ( opted - in ) subscribers to the nutritionist ’s blog . I played the role of a sceptic as everyone else involved was very excited and I wished to mitigate the confirmation bias . After discussion , the sample customers were estimated to be ten times more likely to buy than the unqualified leads expected from outsourced advertising . This led to an expected response of 5 % ( 10 X the 0.5 % provided by advertisers ) to prove the hypothesis .
Upon landing on the sale page , customers were able to select items , review the shopping cart and click ‘ Buy Now ’ . As the product was n’t actually available to buy , and we did n’t want to take money during the experiment , once the customers committed and reached the checkout , they were shown a message saying that the product was out of stock and if the customers wished , they would be notified and sent a discount voucher when it was available to buy .
Insight
The Learning Launch was a great success , the results of the experiment were very conclusive . There were 132 ‘ sales ’ from the 1000 prospects approached , representing a 13.2 % percent response , far above the 5 % predetermined as a success marker . As the sole success criterion was already predetermined , further data analysis was unnecessary but the high response led us to project returns on the full available ( opted - in ) mailing list of blog subscribers and this projection added conviction to the decision to go ahead with the next phase of using outsourced manufacturing production and starting online sales while building a case for scaling up to a purpose - built factory .
From my point of view , the assumption that the blog subscribers were ten times more likely to buy than other members of the demographic , as well as the original projected 0.5 % provided by the advertising firms as an average response rate were nothing more than guesses and as such represented a significant risk , but the relatively low cost of the Learning Launch phase 2 mitigates this risk very well . There was a financial decision made as the blog subscriber list was free and there would have been a cost to using commercial advertising at this stage . In the event that the experiment yielded borderline results , we had pencilled in plans for a phase 1.5 ; running the experiment again with a small investment in advertising . As it turned out the results were comfortably above the cut - off and this phase was scrapped in favour of going straight to phase 2 .
Approach
Despite the success of the experiment , I still think it would have been better to use a sample from a more neutral market rather than the preselected mailing list that we used . I had been concerned about the fallout from leading customers to a checkout page only to tell them that they could n’t actually complete the purchase , but I was pleasantly surprised that they were not upset and 100 % of them elected to be informed when it was available .
I really liked using this tool and I ’m looking forward to doing more work with it . The single biggest takeaway for me is that it is virtually impossible to predict customer behaviour but extremely easy to record it when it is happening . This makes a Learning Launch an excellent tool for design .
| EMAIL:
ID_NUM:
NAME_STUDENT: Adigun Okoro
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking for Innovation Reflection Adigun Okoro April 2020
Testing a Niche Market
A Learning Launch Reflection
The Challenge
Background ; West African diets are traditionally high in carbohydrates . Modernization is increasingly making the foods more highly refined and abundant , causing a steady increase in dietary problems , particularly obesity and type 2 diabetes . There is a growing awareness of healthy eating in the affected communities . A nutritionist has developed a series of substitutes for the problematic traditional foods and needs a compelling proof of concept to raise capital for the business . The formulas have been tested , tasted and do n’t require separate FDA approval as all ingredients are approved . Production either requires the huge outlay of building a factory or outsourcing to an existing factory with milling and mixing capabilities .
The challenge was to establish the commercial viability of this series of products . To do this , I worked with the nutritionist to test the assumptions that people of West African descent , who are interested in healthy diets , would buy this new and unique product just because of the health promises it made and that they would do so at prices that would be profitable .
Selection
I chose the Learning Launch tool for this challenge as it seemed to best fit the bill . A Learning Launch experiment to produces results fast and cheap and as we learned from the Frank in the video , to test key customer execution and defensibility assumptions was ideal for the challenge .
Application
With the tool selected , I analyzed the assumptions and distilled them down to a simple “ must be true ” which was “ people will buy this product online at this price . ” There were some researched factors , the cost of production and minimum order sizes were taken from outsourcing quotations . The cost of advertising was estimated from quotations by a selection of advertising firms , the advertisers chosen anticipated an average 0.5 % response The production and advertising costs were added to anticipated admin costs and used to calculate production costs which was then multiplied by a safety margin and marked up for profit giving us pricing for the experiment .
A simple webpage was set up , with the product available to buy and an initial mailing list of 1000 potential customers were emailed with an advert and a link to the sale page . The mailing list thousand were randomly selected from 20,000 + existing ( opted - in ) subscribers to the nutritionist ’s blog . I played the role of a sceptic as everyone else involved was very excited and I wished to mitigate the confirmation bias . After discussion , the sample customers were estimated to be ten times more likely to buy than the unqualified leads expected from outsourced advertising . This led to an expected response of 5 % ( 10 X the 0.5 % provided by advertisers ) to prove the hypothesis .
Upon landing on the sale page , customers were able to select items , review the shopping cart and click ‘ Buy Now ’ . As the product was n’t actually available to buy , and we did n’t want to take money during the experiment , once the customers committed and reached the checkout , they were shown a message saying that the product was out of stock and if the customers wished , they would be notified and sent a discount voucher when it was available to buy .
Insight
The Learning Launch was a great success , the results of the experiment were very conclusive . There were 132 ‘ sales ’ from the 1000 prospects approached , representing a 13.2 % percent response , far above the 5 % predetermined as a success marker . As the sole success criterion was already predetermined , further data analysis was unnecessary but the high response led us to project returns on the full available ( opted - in ) mailing list of blog subscribers and this projection added conviction to the decision to go ahead with the next phase of using outsourced manufacturing production and starting online sales while building a case for scaling up to a purpose - built factory .
From my point of view , the assumption that the blog subscribers were ten times more likely to buy than other members of the demographic , as well as the original projected 0.5 % provided by the advertising firms as an average response rate were nothing more than guesses and as such represented a significant risk , but the relatively low cost of the Learning Launch phase 2 mitigates this risk very well . There was a financial decision made as the blog subscriber list was free and there would have been a cost to using commercial advertising at this stage . In the event that the experiment yielded borderline results , we had pencilled in plans for a phase 1.5 ; running the experiment again with a small investment in advertising . As it turned out the results were comfortably above the cut - off and this phase was scrapped in favour of going straight to phase 2 .
Approach
Despite the success of the experiment , I still think it would have been better to use a sample from a more neutral market rather than the preselected mailing list that we used . I had been concerned about the fallout from leading customers to a checkout page only to tell them that they could n’t actually complete the purchase , but I was pleasantly surprised that they were not upset and 100 % of them elected to be informed when it was available .
I really liked using this tool and I ’m looking forward to doing more work with it . The single biggest takeaway for me is that it is virtually impossible to predict customer behaviour but extremely easy to record it when it is happening . This makes a Learning Launch an excellent tool for design .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Adigun Okoro"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 8550 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection : Design Thinking for Innovation
Challenge & Selection
The tool I have chosen for this reflection is storytelling as most of the challenges I face in my professional life as a consultant , data scientist , and trainer have to do with either people or data and storytelling is an element which is useful in both areas .
When I work with clients , the topics we work on usually revolve around change management and innovative ( or at least novel ) approaches to problem - solving and , at least in my experience , people often are at least somewhat reluctant to change their behavior and ways of thinking . This might be due to the fact that they are lacking knowledge or skills on how to properly assess and address the problem at hand or due to their personality traits and attitudes . When I use stories of how other people overcame the challenges at hand , they tend to be more open about the topics that we are discussing as they are more emotionally engaged and do not feel as if they are “ forced ” to change or learn something new .
When I work with data , I need a way of communicating my results to the relevant stakeholders . Instead of just presenting tables and numbers , I try to approach it as a storytelling scenario to get my message across . This usually works as people ’s attention is captured more than it would be the case with less interestings ways of presenting the respective results .
Application
One example when I used a storytelling approach was when I wanted to promote a project I was taking part in on social media and wanted people to take something away from my content as well . My solution to this challenge was to combine marketing content with a tutorial on how to analyze social media data . In other words , I applied the method of storytelling in combination with data analysis to show how we as a community work together , who our community members are , where we are from , and what we are interested in . This was a fruitful approach as people not only learned about our project but could use the code I included in my content to apply it to their own communities .
Insight & Approach
Generally speaking , this course helped me to become more conscious of how to apply design thinking tools and methods in my daily work . While I was aware that the method of storytelling can be used to impact people and foster creative thinking and innovation , I never intended to do so in my early works and rather used storytelling as a simple way to communicate what I did in my analyses and how people can use and adapt my code to fit their own needs . Over time I learned how to apply the method more systematically and to be more clear and specific with the main message I want to convey in my written work . This
also applied to my work as a consultant where I try to use stories more intentionally to help them overcome barriers to change and adopt a more flexible and agile mindset .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection : Design Thinking for Innovation
Challenge & Selection
The tool I have chosen for this reflection is storytelling as most of the challenges I face in my professional life as a consultant , data scientist , and trainer have to do with either people or data and storytelling is an element which is useful in both areas .
When I work with clients , the topics we work on usually revolve around change management and innovative ( or at least novel ) approaches to problem - solving and , at least in my experience , people often are at least somewhat reluctant to change their behavior and ways of thinking . This might be due to the fact that they are lacking knowledge or skills on how to properly assess and address the problem at hand or due to their personality traits and attitudes . When I use stories of how other people overcame the challenges at hand , they tend to be more open about the topics that we are discussing as they are more emotionally engaged and do not feel as if they are “ forced ” to change or learn something new .
When I work with data , I need a way of communicating my results to the relevant stakeholders . Instead of just presenting tables and numbers , I try to approach it as a storytelling scenario to get my message across . This usually works as people ’s attention is captured more than it would be the case with less interestings ways of presenting the respective results .
Application
One example when I used a storytelling approach was when I wanted to promote a project I was taking part in on social media and wanted people to take something away from my content as well . My solution to this challenge was to combine marketing content with a tutorial on how to analyze social media data . In other words , I applied the method of storytelling in combination with data analysis to show how we as a community work together , who our community members are , where we are from , and what we are interested in . This was a fruitful approach as people not only learned about our project but could use the code I included in my content to apply it to their own communities .
Insight & Approach
Generally speaking , this course helped me to become more conscious of how to apply design thinking tools and methods in my daily work . While I was aware that the method of storytelling can be used to impact people and foster creative thinking and innovation , I never intended to do so in my early works and rather used storytelling as a simple way to communicate what I did in my analyses and how people can use and adapt my code to fit their own needs . Over time I learned how to apply the method more systematically and to be more clear and specific with the main message I want to convey in my written work . This
also applied to my work as a consultant where I try to use stories more intentionally to help them overcome barriers to change and adopt a more flexible and agile mindset .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 15508 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Diego Estrada
Design Thinking Assignment
Visualization Tool
Challenge & Selection
The elderly were having a hard time adapting to the changes we brought in our bank . As a result of a poorly implemented linear solution , a more customer centric approach was needed .
After learning about design thinking in this course , we decided to apply it to solve this problem . The visualization tool allowed the team to create a dynamic presentation using diagrams , figures and drawings on the go that really resonated among the stakeholders . Previous to this change , none of our solutions seemed to be adequate for them , but the new implementation created a different type of connection with them that helped them understand the problem in the way the team and I did .
Application
The process starts in the prep time . The team uses a series of tools and software to develop a presentation using the surveys gathered during research and the solutions we created during the process . The use of graphs to quickly show statistics in a fully visual way , rather than verbally was a game changer .
After having a presentation prepared , the team hands an activity to the stakeholders , where the solutions discussed previously appear . Nonetheless , the solutions need more work to them . After this . The stakeholders are asked to help complete the solutions while the team and I create diagrams on a blackboard to represent how their suggestions would impact on this specific problem .
The use of a group activity strengthens the bond between the company and their investors . It makes them feel like they take part and help solve the problems as well as show how customer centric the solutions are . Every complaint and suggestion from customers are read and evaluated using the graph shown in the course ( Involving : can we do it ? Can we afford it ? … ) . The finalization of this activity leaves the team and the stakeholders on the same page . It allows them to completely understand and feel part of the solution and also gives them the chance to ask better questions , which eases the work of the team .
Insight & Approach
The use of this method created a new workflow in the Design Team . It increased the productivity and the success rate as well as the customer / stakeholders satisfaction . The use of the visualization tool created an engaged group of people who work together to
Diego Estrada
find a solution based on their customer satisfaction . This solution is later revised and tweaked with the help of the stakeholders who are deeply involved in the process .
Presentations , graphics , and activities have added a huge increase in satisfaction . As a company we also learnt that engaging different areas can be difficult because of the varying levels of understanding , but when paired with the adequate process things just flow .
( This story is fictional and was created for solving the assignment )
| EMAIL:
ID_NUM:
NAME_STUDENT: Diego Estrada, Diego Estrada
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Diego Estrada
Design Thinking Assignment
Visualization Tool
Challenge & Selection
The elderly were having a hard time adapting to the changes we brought in our bank . As a result of a poorly implemented linear solution , a more customer centric approach was needed .
After learning about design thinking in this course , we decided to apply it to solve this problem . The visualization tool allowed the team to create a dynamic presentation using diagrams , figures and drawings on the go that really resonated among the stakeholders . Previous to this change , none of our solutions seemed to be adequate for them , but the new implementation created a different type of connection with them that helped them understand the problem in the way the team and I did .
Application
The process starts in the prep time . The team uses a series of tools and software to develop a presentation using the surveys gathered during research and the solutions we created during the process . The use of graphs to quickly show statistics in a fully visual way , rather than verbally was a game changer .
After having a presentation prepared , the team hands an activity to the stakeholders , where the solutions discussed previously appear . Nonetheless , the solutions need more work to them . After this . The stakeholders are asked to help complete the solutions while the team and I create diagrams on a blackboard to represent how their suggestions would impact on this specific problem .
The use of a group activity strengthens the bond between the company and their investors . It makes them feel like they take part and help solve the problems as well as show how customer centric the solutions are . Every complaint and suggestion from customers are read and evaluated using the graph shown in the course ( Involving : can we do it ? Can we afford it ? … ) . The finalization of this activity leaves the team and the stakeholders on the same page . It allows them to completely understand and feel part of the solution and also gives them the chance to ask better questions , which eases the work of the team .
Insight & Approach
The use of this method created a new workflow in the Design Team . It increased the productivity and the success rate as well as the customer / stakeholders satisfaction . The use of the visualization tool created an engaged group of people who work together to
Diego Estrada
find a solution based on their customer satisfaction . This solution is later revised and tweaked with the help of the stakeholders who are deeply involved in the process .
Presentations , graphics , and activities have added a huge increase in satisfaction . As a company we also learnt that engaging different areas can be difficult because of the varying levels of understanding , but when paired with the adequate process things just flow .
( This story is fictional and was created for solving the assignment )
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Diego Estrada",
"Diego Estrada"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 10 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example Reflection – Visualization
1 . Challenge
In my company , I play a role akin to an internal management consultant , working between the CEO , COO , Head of IT , Head of HR , and all of the business unit heads . In 2014 , the company was approaching an organization restructure which would involve looking at some fundamental elements of organisation design , including management span of control , and the number of organizational layers . I had attended a few senior leadership meetings leading up to this point and could tell there were a number of looming problems , most notably that each senior executive had a slightly different view of the problem and of the definition of spans and layers . For example , many thought that an organizational “ layer ” was the same as a job grade – ie . that if we had a grade structure from Grade 1 to Grade 8 to which each employee was allocated , that we therefore had eight organizational layers . They did not understand the distinction of reporting layers .
The company was on a path of business decline and this reorganization project was critical to ensuring , in the short term , that the organization was at least “ right sized ” and cost effective before an upward transformation could begin . A major consulting firm had produced a report the year before with lots of data , statistics and charts , but it was clear most executives had either not read it in detail , or did not understand what it was saying .
2 . Selection
Based on the above situation , I needed a way to rapidly visualize the problem for the senior executive team . Until they understood the fundamentals or organization design ( spans , layers , reporting relationships etc ) , we would not be able to advance the discussion on where we stood now ( ie . we would not be able to accurately define “ what is ” ) . The easiest way to do this I felt was to show the executive team an organization chart . But no ordinary org chart . If you have ever had to draw an org chart , you will know it ’s tedious and , once you get beyond , say , 50 employees , it does not even fit on a page . We would likely have to produce org charts for more than 30 business units , and more than 10 countries ! So , to address both the issue of drawing org charts and presenting them , I purchased some org chart software , and a large - format printer that would allow us to print on paper that was 30 ” wide and as long as was needed ( it came off a roll ) .
The org chart software was excellent . It allowed us to merge our HR system data in excel with the software ’s org chart builder . Furthermore , it allowed us to clearly colour code each role based on any criteria we chose . The criteria we selected was firstly by job grade , and then by country .
3 . Application
We started to print our first org charts – some were 20 - 30 ft long ! We arranged a few in a workshop to take the senior executives through , sticking the large charts to a wall for easy review . I was nervous that this would be overwhelming , but when the day came , the results were excellent .
As the senior executive team wondered along the lengthy org chart , they started to notice a few things . “ Wow , look how many Grade 2 VPs we have ! ” one said . “ And look how many of those VPs have few or no direct reports ! ” another followed up . These were typical of the observations . It also became clear to
all present what the definition of a “ layer ” was , as the org chart diagrams clearly stratified employees by reporting lines , showing the layers below the CEO .
After this we continued to roll - out more workshops and more org charts . Over a period of two months , we covered all business units and all countries .
Exhibit A : Example output form org chart software – shows name , job type , location and grade ( the coloured circles clearly show the grades – red / orange G1 / G2 , green / dark green G3 / G4 , and Blue / Dark Blue G5 / G6
Exhibit B : Example of one of the main workshops I conducted , showing a 20 ft long org chart , with executives able to see in one picture the scope and scale of their organisation , make notes , discuss etc
4 . Insights
Besides the overall number of executives and managers the current organization had , and the small spans of control ( we averaged around 1 manager for every 2.3 employees , whereas we had in mind a leaner organization with a ratio of 1:7 ! ) , the charts also revealed a few things we had not expected . Firstly , we noticed how many times senior roles appeared down at layers 5 and 6 ( orange dots clearly visible down in lower layers on our charts ) . This implied that some people had been promoted but not given higher responsibilities that come with the grade . So , as a result , their grade was senior , but they appeared five or even six layers below the CEO , doing more routine work . Our company had a promotion path problem !
Secondly , the charts also revealed how often reporting lines came back to our headquarters from other countries , and not just for senior roles , but even for very junior roles . This illustrated how the company was imbalanced and how headquarters teams had always commanded that control came from the centre . Our headquarters was a very high cost country . Work was being done here that could be done in other countries . It also left less - senior people in other countries unsupervised as their team lead was in our headquarters ’ country and on another time zone . Okay for senior leadership roles , but not for regular team roles .
Thirdly , charts revealed that , on average , we were operating on around eight layers . From a hierarchy point of view , this was not as bad as the perception that we had 12 or more layers before we started this project . In fact , external benchmarks suggested that eight layers for an organization of more than 15,000 people was not bad , and that our biggest issue was our “ fat ” management layers ( ie . too many managers ) .
Same - grade reporting ( where one person reports to another person with the same grade ) , and our Assistant Manager role ( first promotion to manager but almost 96 % had no direct reports ) were other issues identified from the visualization analysis .
Overall , the visualization and related analysis showed us that while we did have a problem of too many managers , it also showed us we had issues with our promotion philosophy and the role of our headquarters .
5 . Approach
If I had to run this analysis again , I would expand its demonstration to lower level managers . I think the senior executives bought in but , as we subsequently experienced when implementing change later that year , lower levels of management were very protective of the status quo and we had to spend time backtracking to convince them . It seems we also needed to illustrate to these people the problem and how bad the current situation was .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Visualization
1 . Challenge
In my company , I play a role akin to an internal management consultant , working between the CEO , COO , Head of IT , Head of HR , and all of the business unit heads . In 2014 , the company was approaching an organization restructure which would involve looking at some fundamental elements of organisation design , including management span of control , and the number of organizational layers . I had attended a few senior leadership meetings leading up to this point and could tell there were a number of looming problems , most notably that each senior executive had a slightly different view of the problem and of the definition of spans and layers . For example , many thought that an organizational “ layer ” was the same as a job grade – ie . that if we had a grade structure from Grade 1 to Grade 8 to which each employee was allocated , that we therefore had eight organizational layers . They did not understand the distinction of reporting layers .
The company was on a path of business decline and this reorganization project was critical to ensuring , in the short term , that the organization was at least “ right sized ” and cost effective before an upward transformation could begin . A major consulting firm had produced a report the year before with lots of data , statistics and charts , but it was clear most executives had either not read it in detail , or did not understand what it was saying .
2 . Selection
Based on the above situation , I needed a way to rapidly visualize the problem for the senior executive team . Until they understood the fundamentals or organization design ( spans , layers , reporting relationships etc ) , we would not be able to advance the discussion on where we stood now ( ie . we would not be able to accurately define “ what is ” ) . The easiest way to do this I felt was to show the executive team an organization chart . But no ordinary org chart . If you have ever had to draw an org chart , you will know it ’s tedious and , once you get beyond , say , 50 employees , it does not even fit on a page . We would likely have to produce org charts for more than 30 business units , and more than 10 countries ! So , to address both the issue of drawing org charts and presenting them , I purchased some org chart software , and a large - format printer that would allow us to print on paper that was 30 ” wide and as long as was needed ( it came off a roll ) .
The org chart software was excellent . It allowed us to merge our HR system data in excel with the software ’s org chart builder . Furthermore , it allowed us to clearly colour code each role based on any criteria we chose . The criteria we selected was firstly by job grade , and then by country .
3 . Application
We started to print our first org charts – some were 20 - 30 ft long ! We arranged a few in a workshop to take the senior executives through , sticking the large charts to a wall for easy review . I was nervous that this would be overwhelming , but when the day came , the results were excellent .
As the senior executive team wondered along the lengthy org chart , they started to notice a few things . “ Wow , look how many Grade 2 VPs we have ! ” one said . “ And look how many of those VPs have few or no direct reports ! ” another followed up . These were typical of the observations . It also became clear to
all present what the definition of a “ layer ” was , as the org chart diagrams clearly stratified employees by reporting lines , showing the layers below the CEO .
After this we continued to roll - out more workshops and more org charts . Over a period of two months , we covered all business units and all countries .
Exhibit A : Example output form org chart software – shows name , job type , location and grade ( the coloured circles clearly show the grades – red / orange G1 / G2 , green / dark green G3 / G4 , and Blue / Dark Blue G5 / G6
Exhibit B : Example of one of the main workshops I conducted , showing a 20 ft long org chart , with executives able to see in one picture the scope and scale of their organisation , make notes , discuss etc
4 . Insights
Besides the overall number of executives and managers the current organization had , and the small spans of control ( we averaged around 1 manager for every 2.3 employees , whereas we had in mind a leaner organization with a ratio of 1:7 ! ) , the charts also revealed a few things we had not expected . Firstly , we noticed how many times senior roles appeared down at layers 5 and 6 ( orange dots clearly visible down in lower layers on our charts ) . This implied that some people had been promoted but not given higher responsibilities that come with the grade . So , as a result , their grade was senior , but they appeared five or even six layers below the CEO , doing more routine work . Our company had a promotion path problem !
Secondly , the charts also revealed how often reporting lines came back to our headquarters from other countries , and not just for senior roles , but even for very junior roles . This illustrated how the company was imbalanced and how headquarters teams had always commanded that control came from the centre . Our headquarters was a very high cost country . Work was being done here that could be done in other countries . It also left less - senior people in other countries unsupervised as their team lead was in our headquarters ’ country and on another time zone . Okay for senior leadership roles , but not for regular team roles .
Thirdly , charts revealed that , on average , we were operating on around eight layers . From a hierarchy point of view , this was not as bad as the perception that we had 12 or more layers before we started this project . In fact , external benchmarks suggested that eight layers for an organization of more than 15,000 people was not bad , and that our biggest issue was our “ fat ” management layers ( ie . too many managers ) .
Same - grade reporting ( where one person reports to another person with the same grade ) , and our Assistant Manager role ( first promotion to manager but almost 96 % had no direct reports ) were other issues identified from the visualization analysis .
Overall , the visualization and related analysis showed us that while we did have a problem of too many managers , it also showed us we had issues with our promotion philosophy and the role of our headquarters .
5 . Approach
If I had to run this analysis again , I would expand its demonstration to lower level managers . I think the senior executives bought in but , as we subsequently experienced when implementing change later that year , lower levels of management were very protective of the status quo and we had to spend time backtracking to convince them . It seems we also needed to illustrate to these people the problem and how bad the current situation was .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 8874 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Learning launch practice reflection
Challenge
I am a math teacher . My job is to help students to develop to their full potential . Unfortunately , some of my students are facing great inequity as they are blind , this fact hinders them in their efforts in learning mathematics . I decided to design some math learning tools that appropriate with their blindness . And it worked , even though they are not able to see , they can still use those ( specially designed rulers , protractor … ) . I was so excited that I wanted to help more and more students with blindness . I explored all the avenue to find sponsor , when I have an idea pitching section , I used learning launch tools to present the business model .
Selection
In pitching section for such a simple idea , the best way to impress sponsor is to bring in prototype . In this way , audience can quickly have a clear picture how the end product looks like , what color is this , how is this specially designed to meet the needs of students with vision impairment , prototype also provide a snapshot of it manufacturing cost which is essential for business sustainability . In short , this is the best way to make the idea appealed to investors in this context
Application
I made several sketch on paper as I brainstorm different design , after a lot of drawing and erasing , the design became much more transparent to me . Based on the blueprints , I made different full scale prototypes . I decided to put the prototypes in to test . Asking some of the students with special need to try the rulers and protractors , hopefully they will work , and they did . I also had in - depth interview with these users to see if there are any changes I have to make . After few modifications , I got to put my hand on the finalized prototypes which I think are the best version of themselves .
Insight
Math learning tools need special signature to help blind students know which direction the math tool is facing , what size it is ... so those tools often have unique patterns like pins or bulges . Help blind students recognize by touching .
Approach
In the next time , instead of making prototype from real material ( expensive ) , I will use hard paper to make them .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Learning launch practice reflection
Challenge
I am a math teacher . My job is to help students to develop to their full potential . Unfortunately , some of my students are facing great inequity as they are blind , this fact hinders them in their efforts in learning mathematics . I decided to design some math learning tools that appropriate with their blindness . And it worked , even though they are not able to see , they can still use those ( specially designed rulers , protractor … ) . I was so excited that I wanted to help more and more students with blindness . I explored all the avenue to find sponsor , when I have an idea pitching section , I used learning launch tools to present the business model .
Selection
In pitching section for such a simple idea , the best way to impress sponsor is to bring in prototype . In this way , audience can quickly have a clear picture how the end product looks like , what color is this , how is this specially designed to meet the needs of students with vision impairment , prototype also provide a snapshot of it manufacturing cost which is essential for business sustainability . In short , this is the best way to make the idea appealed to investors in this context
Application
I made several sketch on paper as I brainstorm different design , after a lot of drawing and erasing , the design became much more transparent to me . Based on the blueprints , I made different full scale prototypes . I decided to put the prototypes in to test . Asking some of the students with special need to try the rulers and protractors , hopefully they will work , and they did . I also had in - depth interview with these users to see if there are any changes I have to make . After few modifications , I got to put my hand on the finalized prototypes which I think are the best version of themselves .
Insight
Math learning tools need special signature to help blind students know which direction the math tool is facing , what size it is ... so those tools often have unique patterns like pins or bulges . Help blind students recognize by touching .
Approach
In the next time , instead of making prototype from real material ( expensive ) , I will use hard paper to make them .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 18449 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | MIND MAPPING
For Architectural Design Firm
1 . Challenge
I am heading the Design Studio of our Architectural Design firm in India and we deal in variety of projects like Industrial , Institutional and Commercial . We generally start the design concept development by listing all the design ideas . The challenge here is that many times it becomes difficult to comprehend on the exhaustive list of ideas for a given project . For instance , if we are developing concept for a commercial project then the team would share various ideas like green building , modern architectural language , maximizing the floor area ratio etc which might or might not have any connection with each other . And many times we are not able to fully utilize this exhaustive exercise .
2 . Selection
Since architectural designing is not about linear processing of ideas we had to choose a tool which can capture a web of ideas – and that ’s where Mind Mapping comes in handy .
3 . Application
We started our meeting with interactive brainstorming session with our design staff for design concept development of the new project . Since we wanted the discussions to be open therefore we welcomed everyone ’s ideas . However we did something different this time , we started grouping these ideas with respect to common elements – for example rain water harvesting on the site and use of high performance glass in building façade ( to reduce electricity consumption ) were both mentioned in a branch called ‘ green building concepts ’ . By doing this our exhaustive list of approximately 35 - 40 points was categorized under 6 sub - heads .
4 . Insight
We realized that the free visual manner in which our ideas were being branching out from our objective was actually helping us see the factors which are extremely important as Design Concept and the factors which are probably not so critical at this stage ! This made it easier for us to define our primary design decisions – for example building orientation with respect to Sun ’s movement . Moreover , it is a fantastic tool for a group brainstorming and facilitates creativity . And the biggest advantage of this exercise was that after our internal discussion on Mind Mapping we were able to share this very diagram with our clients and they were more than happy to see this design process in a visual manner !
5 . Approach
What started out as an experiment is now becoming a fundamental part of our Design Process . It is a collective exercise which invokes creativity . We have now decided to do Mind Mapping at every critical phase of a project life cycle . Moreover , we have decided that we shall try to involve our clients during the next Mind Mapping session of their project – so that it becomes a more collaborative exercise and client ’s visions and intents are inherently incorporated at the fundamental stage of design !
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: MIND MAPPING
For Architectural Design Firm
1 . Challenge
I am heading the Design Studio of our Architectural Design firm in India and we deal in variety of projects like Industrial , Institutional and Commercial . We generally start the design concept development by listing all the design ideas . The challenge here is that many times it becomes difficult to comprehend on the exhaustive list of ideas for a given project . For instance , if we are developing concept for a commercial project then the team would share various ideas like green building , modern architectural language , maximizing the floor area ratio etc which might or might not have any connection with each other . And many times we are not able to fully utilize this exhaustive exercise .
2 . Selection
Since architectural designing is not about linear processing of ideas we had to choose a tool which can capture a web of ideas – and that ’s where Mind Mapping comes in handy .
3 . Application
We started our meeting with interactive brainstorming session with our design staff for design concept development of the new project . Since we wanted the discussions to be open therefore we welcomed everyone ’s ideas . However we did something different this time , we started grouping these ideas with respect to common elements – for example rain water harvesting on the site and use of high performance glass in building façade ( to reduce electricity consumption ) were both mentioned in a branch called ‘ green building concepts ’ . By doing this our exhaustive list of approximately 35 - 40 points was categorized under 6 sub - heads .
4 . Insight
We realized that the free visual manner in which our ideas were being branching out from our objective was actually helping us see the factors which are extremely important as Design Concept and the factors which are probably not so critical at this stage ! This made it easier for us to define our primary design decisions – for example building orientation with respect to Sun ’s movement . Moreover , it is a fantastic tool for a group brainstorming and facilitates creativity . And the biggest advantage of this exercise was that after our internal discussion on Mind Mapping we were able to share this very diagram with our clients and they were more than happy to see this design process in a visual manner !
5 . Approach
What started out as an experiment is now becoming a fundamental part of our Design Process . It is a collective exercise which invokes creativity . We have now decided to do Mind Mapping at every critical phase of a project life cycle . Moreover , we have decided that we shall try to involve our clients during the next Mind Mapping session of their project – so that it becomes a more collaborative exercise and client ’s visions and intents are inherently incorporated at the fundamental stage of design !
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 16208 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Storytelling
Challenge I work in Change Management for a large government organization that provides compensation benefits for workplace injuries . We are an organization with a generally older , long - serving workforce but also a very culturally diverse workforce , as our main office is in a very diverse city . Recently , because of a legal obligation , we had to implement a plan to be able to record customer ’s pronoun preferences . This both required design thinking in the best way to record customer ’s preferred pronouns in our case management software , but also how we would approach the topics of Gender Identity and Gender Inclusivity in our work . This was a challenge because it would require our older and culturally diverse workforce to have an understanding and sensitivity to issues of gender identity and gender inclusivity . Some of our staff may be from a generation or culture where these topics are not understood or talked about .
Selection When looking at the challenge , we decided that we needed to capture our employees ’ attention and have them emotionally connect to the plight of someone who may not have a typical gender identity . Thus , we decided to use storytelling . We needed to tell the story of why customer ’s ability to have their preferred pronouns recorded and for our staff to be sensitive to their gender identity and expression was instrumental in having a positive customer experience . We wanted this storytelling to result in a behavior change of recording and using the customer ’s preferred pronouns and being sensitive to issues of gender identity .
Application To capture our staff ’s attention and to help them build a connection with customers who may have diverse gender identities , we told the story of one customer ’s journey with our organization . This customer had a gender identity that did not match their sex - at - birth ( and their legal identity documents ) . We described in detail how every time they called our organization as part of their benefits claim they were called ‘ Sir ’ or ‘ Mister ’ , even though they identified as female . We described how this made them feel increasingly angry and hesitant to interact with our staff . Then we described how it impacted and delayed their return - to - work which affected the length of time we were paying benefits and therefore impacting our costs .
This approach proved to be very effective in rolling out this initiative to our staff . In post- implementation feedback we had data that indicated that staff understood why the initiative was being implemented and also measured very high levels of commitment to follow process and be sensitive to diverse gender identity . It also drove engagement with a corporate intranet blog post related to the initiative .
Insight The approach of storytelling that I selected was not because I understood design thinking , it just seemed at a gut level the best way to have employees connect with a topic that may not impact them but is deeply impactful to some of our customers . The outcome of using storytelling in this initiative reinforced to me how effective it is in creating successful change and anchoring a behavioral change to the emotional experience of a customer . Now that I have taken this course I understand why storytelling is such an effective tool in design thinking . Like the video on storytelling indicated it is something that can unite and ignite people . It can create lasting adoption of change . I am even more resolved after this course to incorporate the practice of storytelling into my change management activities .
Approach One approach that would have made storytelling even more effect in this initiative would have been to conduct ethnographic research with customers who had diverse gender identities . Understanding their customer journeys and their day - to - day lives could have informed storytelling to make it even more impactful and powerful . In addition , it could have informed our design of pronoun collection in our case management software to make that experience better for customers .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling
Challenge I work in Change Management for a large government organization that provides compensation benefits for workplace injuries . We are an organization with a generally older , long - serving workforce but also a very culturally diverse workforce , as our main office is in a very diverse city . Recently , because of a legal obligation , we had to implement a plan to be able to record customer ’s pronoun preferences . This both required design thinking in the best way to record customer ’s preferred pronouns in our case management software , but also how we would approach the topics of Gender Identity and Gender Inclusivity in our work . This was a challenge because it would require our older and culturally diverse workforce to have an understanding and sensitivity to issues of gender identity and gender inclusivity . Some of our staff may be from a generation or culture where these topics are not understood or talked about .
Selection When looking at the challenge , we decided that we needed to capture our employees ’ attention and have them emotionally connect to the plight of someone who may not have a typical gender identity . Thus , we decided to use storytelling . We needed to tell the story of why customer ’s ability to have their preferred pronouns recorded and for our staff to be sensitive to their gender identity and expression was instrumental in having a positive customer experience . We wanted this storytelling to result in a behavior change of recording and using the customer ’s preferred pronouns and being sensitive to issues of gender identity .
Application To capture our staff ’s attention and to help them build a connection with customers who may have diverse gender identities , we told the story of one customer ’s journey with our organization . This customer had a gender identity that did not match their sex - at - birth ( and their legal identity documents ) . We described in detail how every time they called our organization as part of their benefits claim they were called ‘ Sir ’ or ‘ Mister ’ , even though they identified as female . We described how this made them feel increasingly angry and hesitant to interact with our staff . Then we described how it impacted and delayed their return - to - work which affected the length of time we were paying benefits and therefore impacting our costs .
This approach proved to be very effective in rolling out this initiative to our staff . In post- implementation feedback we had data that indicated that staff understood why the initiative was being implemented and also measured very high levels of commitment to follow process and be sensitive to diverse gender identity . It also drove engagement with a corporate intranet blog post related to the initiative .
Insight The approach of storytelling that I selected was not because I understood design thinking , it just seemed at a gut level the best way to have employees connect with a topic that may not impact them but is deeply impactful to some of our customers . The outcome of using storytelling in this initiative reinforced to me how effective it is in creating successful change and anchoring a behavioral change to the emotional experience of a customer . Now that I have taken this course I understand why storytelling is such an effective tool in design thinking . Like the video on storytelling indicated it is something that can unite and ignite people . It can create lasting adoption of change . I am even more resolved after this course to incorporate the practice of storytelling into my change management activities .
Approach One approach that would have made storytelling even more effect in this initiative would have been to conduct ethnographic research with customers who had diverse gender identities . Understanding their customer journeys and their day - to - day lives could have informed storytelling to make it even more impactful and powerful . In addition , it could have informed our design of pronoun collection in our case management software to make that experience better for customers .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 21603 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection Tools : Visualization
Challenge & Selection
I use visualization most of the time . It is a handy tool that helps me out in almost all situations . From explaining a simple working to people to decrypting complex matters so people can understand in simple terms , it has aided me . In study sessions when I have to explain a concept to my peers , a simple napkin drawing has helped understanding in a long way . My ideology is lots and lots of words to explain a particular concept might give clarity but the human attention span is very limited and it is essential that we make the most of the available attention span . In those cases , rather than oration , visualization will prove to be useful . A vibrant , attractive explanation will always beat a long monotonous paragraph . People tend to relate more to concepts and understand it better as compared to plain words . I always use visualization when I have to explain something to my peers or my superiors .
Application
The situation for employing visualization was when I had to explain a concept of how an electric motor works as part of my syllabus . The working of an electric motor is familiar for many engineers but for new students in the field , they would find it difficult to understand . Such was the case when I had to explain the working of an electric motor to my junior , who was new to the realm of engineering . When I explained the concept with simply words , my junior had a really vague idea of its working since the technical terms were completely new and she could n’t picture it . That is when I taught a few icons and colours would draw an image to her head and this will help in better understanding . I picked up a paper and simply used a pen to draw basic images of the different parts of a motor and where each part fits in and how these parts come in together to make the motor running . Add a few more colours , include more details , and the image will always be fixed in the viewer ’s mind . It will be really hard for the viewer to forget the image and the explanation behind it .
Insight & Approach
That particular incident proved to be the first step in me using visualizations to explain concepts . From then on , for curriculum related subjects or any complex topic . This particular tool was useful to me throughout even when I went into the work environment . Conveying a new idea to my manager through a visual representation had a deeper impact as compared to what it would have been if I had simply told it in words . A visualisation in his mind gave more clarity as to how the idea would work out .
Although I had used the tool earlier , the inputs from this course very valuable in showing me the right approach to take when it comes to visualization . I was an amateur when I started using this tool , but this course has helped me shape my methods and use this tool in a more refined manner .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection Tools : Visualization
Challenge & Selection
I use visualization most of the time . It is a handy tool that helps me out in almost all situations . From explaining a simple working to people to decrypting complex matters so people can understand in simple terms , it has aided me . In study sessions when I have to explain a concept to my peers , a simple napkin drawing has helped understanding in a long way . My ideology is lots and lots of words to explain a particular concept might give clarity but the human attention span is very limited and it is essential that we make the most of the available attention span . In those cases , rather than oration , visualization will prove to be useful . A vibrant , attractive explanation will always beat a long monotonous paragraph . People tend to relate more to concepts and understand it better as compared to plain words . I always use visualization when I have to explain something to my peers or my superiors .
Application
The situation for employing visualization was when I had to explain a concept of how an electric motor works as part of my syllabus . The working of an electric motor is familiar for many engineers but for new students in the field , they would find it difficult to understand . Such was the case when I had to explain the working of an electric motor to my junior , who was new to the realm of engineering . When I explained the concept with simply words , my junior had a really vague idea of its working since the technical terms were completely new and she could n’t picture it . That is when I taught a few icons and colours would draw an image to her head and this will help in better understanding . I picked up a paper and simply used a pen to draw basic images of the different parts of a motor and where each part fits in and how these parts come in together to make the motor running . Add a few more colours , include more details , and the image will always be fixed in the viewer ’s mind . It will be really hard for the viewer to forget the image and the explanation behind it .
Insight & Approach
That particular incident proved to be the first step in me using visualizations to explain concepts . From then on , for curriculum related subjects or any complex topic . This particular tool was useful to me throughout even when I went into the work environment . Conveying a new idea to my manager through a visual representation had a deeper impact as compared to what it would have been if I had simply told it in words . A visualisation in his mind gave more clarity as to how the idea would work out .
Although I had used the tool earlier , the inputs from this course very valuable in showing me the right approach to take when it comes to visualization . I was an amateur when I started using this tool , but this course has helped me shape my methods and use this tool in a more refined manner .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 17881 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | DESING THINKING TOOL : MIND MAPING .
CHALLENGE .
I live in Buenos Aires , Capital of the Argentine Republic and the most populated city in the country . In this context of the COVID-19 pandemic , the government 's decision was strict quarantine for 60 days , and we are currently in mandatory preventive isolation with restrictions on the use of public transport and opening of activities , we were asked at the bank where I work for , the challenge of going back to work at the office , instead of remaining in home office .
To face this , my team and I , needed to know the different realities of the 1,500 employees , and their position in the face of the pandemic , what they thought , what they felt and what they needed , so that the return to work should be the most adjusted to their needs and the most effective for the bank . . So the best tool - in my opinion - to identify their needs was to use the mind maping tool . This would give us a broad view of the needs of the employees and we would detect whether or not we could do it right now or in the most near future .
APPLICATION
As a first measure we use the ethnographic interview tool . I must clarify that all the interviews were conducted via hangout , mindful of difficults in carrying out this personally , due to the current context . We interviewed 25 employees of different age groups , marital statuses and residences , thus trying to have the widest vision of the different realities . The technique used was projective , to create a collaborative environment between the interviewee and us . We used the " pinwheel " technique , asking the interviewees to draw a mill by placing themselves in the middle and in the different blades to place the feelings that caused them to return to work and then assigning them a score , in order to get a broad information about their feel and their priorities .
On the other hand , data was collected , the graphics and statistics made through the result of a survey carried out on all employees via email were displayed . The survey included questions related to how they felt working from home ; if they saw possible the return to the office ; what would be the most friendly environment to return and what protection elements should be present to feel safe on the return trip . This survey was conducted for a whole week . After finishing the interviews , we formed 5 teams of 10 employees each and invited them to a meeting where through a link they could see the collected data presented in the form of a gallery . We asked them to write down those things with which they identified and also those that caught their attention , they had 30 minutes for this task and then the sharing would take place .
From the result of the sharing , my team identified 5 characters : THE GUILTY ( married with children , or with dependent parents who wanted to return but felt guilty for the abandon ) THE PRO ( mostly single without children who had the need to socialize again with their coworkers ) THE ANTI ( t hose who did not want to return in this context , mostly risk groups ) THE NON- ALIGNED ( those who did not care to return or stay doing home office ) and THE PART ( those who wanted to go 2 - 3 times a week and the remaining days stay at home office ) .
INSIGHT :
With the application of the mind maping tool , we were able to have a broad idea of the realities , needs and feelings of the employees before the possibility of returning to work in the office . With this information , the decision was made : carry out a pilot test , with a number of 150 employees who would return to the office for a week with the protection measures adopted ( upon entering , their temperature would be taken and they would be given a kit with all the elements protection : mask , face mask , alcohol gel ) . An app was designed for the dining room ( employees had to reserve their place at a certain time to go to the dining room ) and an app for the parking lot ( they had to reserve their place in the parking lot to be able to come in with their vehicle , bicycle or skateboard ) .
APROACH :
With the application of the mind maping tool , and the use of design thinking , my team and I were able to reach the conclusion , we should carry out a pilot test prior to the return of the 1,500 employees to see how the desired measures would work , how to start it and how employees would be adapted to the new normal in the office . With this result , it would be decided to return or not and its modality ( 2 or 3 times a week , the whole week , in groups , all together ) . It is a tool that my group and I found very useful and I would apply again for another need that arises .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: DESING THINKING TOOL : MIND MAPING .
CHALLENGE .
I live in Buenos Aires , Capital of the Argentine Republic and the most populated city in the country . In this context of the COVID-19 pandemic , the government 's decision was strict quarantine for 60 days , and we are currently in mandatory preventive isolation with restrictions on the use of public transport and opening of activities , we were asked at the bank where I work for , the challenge of going back to work at the office , instead of remaining in home office .
To face this , my team and I , needed to know the different realities of the 1,500 employees , and their position in the face of the pandemic , what they thought , what they felt and what they needed , so that the return to work should be the most adjusted to their needs and the most effective for the bank . . So the best tool - in my opinion - to identify their needs was to use the mind maping tool . This would give us a broad view of the needs of the employees and we would detect whether or not we could do it right now or in the most near future .
APPLICATION
As a first measure we use the ethnographic interview tool . I must clarify that all the interviews were conducted via hangout , mindful of difficults in carrying out this personally , due to the current context . We interviewed 25 employees of different age groups , marital statuses and residences , thus trying to have the widest vision of the different realities . The technique used was projective , to create a collaborative environment between the interviewee and us . We used the " pinwheel " technique , asking the interviewees to draw a mill by placing themselves in the middle and in the different blades to place the feelings that caused them to return to work and then assigning them a score , in order to get a broad information about their feel and their priorities .
On the other hand , data was collected , the graphics and statistics made through the result of a survey carried out on all employees via email were displayed . The survey included questions related to how they felt working from home ; if they saw possible the return to the office ; what would be the most friendly environment to return and what protection elements should be present to feel safe on the return trip . This survey was conducted for a whole week . After finishing the interviews , we formed 5 teams of 10 employees each and invited them to a meeting where through a link they could see the collected data presented in the form of a gallery . We asked them to write down those things with which they identified and also those that caught their attention , they had 30 minutes for this task and then the sharing would take place .
From the result of the sharing , my team identified 5 characters : THE GUILTY ( married with children , or with dependent parents who wanted to return but felt guilty for the abandon ) THE PRO ( mostly single without children who had the need to socialize again with their coworkers ) THE ANTI ( t hose who did not want to return in this context , mostly risk groups ) THE NON- ALIGNED ( those who did not care to return or stay doing home office ) and THE PART ( those who wanted to go 2 - 3 times a week and the remaining days stay at home office ) .
INSIGHT :
With the application of the mind maping tool , we were able to have a broad idea of the realities , needs and feelings of the employees before the possibility of returning to work in the office . With this information , the decision was made : carry out a pilot test , with a number of 150 employees who would return to the office for a week with the protection measures adopted ( upon entering , their temperature would be taken and they would be given a kit with all the elements protection : mask , face mask , alcohol gel ) . An app was designed for the dining room ( employees had to reserve their place at a certain time to go to the dining room ) and an app for the parking lot ( they had to reserve their place in the parking lot to be able to come in with their vehicle , bicycle or skateboard ) .
APROACH :
With the application of the mind maping tool , and the use of design thinking , my team and I were able to reach the conclusion , we should carry out a pilot test prior to the return of the 1,500 employees to see how the desired measures would work , how to start it and how employees would be adapted to the new normal in the office . With this result , it would be decided to return or not and its modality ( 2 or 3 times a week , the whole week , in groups , all together ) . It is a tool that my group and I found very useful and I would apply again for another need that arises .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 19717 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Visualization
Challenge & Selection
The main instrument I utilized was the apparatus of Visualization , or Visual Thinking , to accomplish a common comprehension of an issue space among a differing gathering of partners before endeavoring to distinguish and characterize .
potential answers for the issue . I utilize this methodology regularly with our clients , who are government organizations attempting to apply innovation developments to modernize their strategic the conveyance of their administrations to their client , which might be U.S. residents , organizations , and non - residents . I have utilized the method of utilizing a misrepresentation representation of an issue space with a lot of inquiries or prompts for conversation to permit a different gathering of partners to gain from one another during the time spent characterizing the extension , limits , key components , and connections between components to consider whenever recognizing torment focuses and open doors for enhancements or arrangements .
Application
I start the procedure by making a misrepresentation realistic of the difficult area . To build up the misrepresentation graphic , I will draw from any existing material available to understand the environment . The existing material might be operational or procedural reports , preparing materials , promoting materials , GAO , or other examining reports . On the off chance that materials are not accessible , at that point I direct casual meetings with one - three of the partners who fill in as my primary concerns of contact on the activity .
On the off chance that suitable to the circumstance , I will get the idea to " front - stage / back- stage " from past research , and discussed in David Gray 's book , " The Connected Company " . The front - stage / back - stage approach assists with fortifying the idea that each help – even an inner assistance – has clients with whom the specialist co - op cooperates and inside procedures that empower the association to offer the support . The layout I regularly start with additionally has a segment on the left to recognize Partners and Value Chain Providers and a segment on the option to distinguish Oversight Organizations , for example , Congress , GAO , trade guilds , support gatherings , and different substances that may add imperatives to how the association works . The misrepresentation realistic is basic , utilizing straightforward shapes and symbols accessible in Visio or on the Internet . If the front - stage / back - stage see does n't work , at that point I will make an alternate kind of visual , either dependent on a significant level procedure stream with swim paths for various partners , or another configuration .
For the movement , I will separate the partners into gatherings of 5 - 6 members each speaking to an alternate association or region of intrigue . Each gathering gets a banner size duplicate of the misrepresentation realistic that they can compose on legitimately , or utilize clingy notes to offer remarks . I offer them two - three inquiries to respond , for example , 1 ) What key components are absent from the realistic ? 2 ) What might you change about the realistic to make it all the more precisely mirror your difficult space ? 3 ) What key bits of knowledge do
you have about the connections between the elements in your difficult space ? I give them roughly 20 minutes to talk about the inquiries and increase the realistic . At that point I have each gathering report out on their responses to those three inquiries while highlighting the imprint ups on their banner . As each gathering reports out , I record shared characteristics in the experiences of each gathering , and afterward extra insights that come from the group discussion on an additional copy of the graphic . After the session , I digitize each gathering 's banner as an ancient rarity , make a view that consolidates the common and new experiences from the gathering conversation , and afterward make a changed realistic that joins their criticism and proposed changes that they consented to as a gathering .
Insight & Approach
What I have gained from leading this activity with a few gatherings is that while the realistic particularly the changed realistic that consolidates their criticism – is significant for fortifying their comprehension of the difficulties they are attempting to understand ; the more important part of the movement is the mutual bits of knowledge and shared discovering that happens while they are attempting to characterize their concern space . The realistic gives the different gathering of partners a point of convergence for a conversation that permits them to share their viewpoints and form experiences into potential underlying drivers of their issues . While they could make the realistic from a clear record in a community - oriented way , beginning with a misrepresentation kicks off the discussion for them . They can rapidly recognize where they are in the realistic – or on the off chance that they are missing – and can all the more rapidly increase new bits of knowledge about connections between key elements as opposed to setting aside some effort to distinguish them . They can likewise distinguish factors in the difficult space – that is , it causes them to recognize what they do n't have the foggiest idea , in what regions they have to acquire data or information to give the qualities to the factors .
Since I found that the most significant perspective is the common bits of knowledge and learning , next time I would utilize the perception - action as a beginning stage for a progression of configuration thinking exercises . At that point the modified
realistic that consolidates their joined criticism can fill in as a source of perspective device all through the rest of their work .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Visualization
Challenge & Selection
The main instrument I utilized was the apparatus of Visualization , or Visual Thinking , to accomplish a common comprehension of an issue space among a differing gathering of partners before endeavoring to distinguish and characterize .
potential answers for the issue . I utilize this methodology regularly with our clients , who are government organizations attempting to apply innovation developments to modernize their strategic the conveyance of their administrations to their client , which might be U.S. residents , organizations , and non - residents . I have utilized the method of utilizing a misrepresentation representation of an issue space with a lot of inquiries or prompts for conversation to permit a different gathering of partners to gain from one another during the time spent characterizing the extension , limits , key components , and connections between components to consider whenever recognizing torment focuses and open doors for enhancements or arrangements .
Application
I start the procedure by making a misrepresentation realistic of the difficult area . To build up the misrepresentation graphic , I will draw from any existing material available to understand the environment . The existing material might be operational or procedural reports , preparing materials , promoting materials , GAO , or other examining reports . On the off chance that materials are not accessible , at that point I direct casual meetings with one - three of the partners who fill in as my primary concerns of contact on the activity .
On the off chance that suitable to the circumstance , I will get the idea to " front - stage / back- stage " from past research , and discussed in David Gray 's book , " The Connected Company " . The front - stage / back - stage approach assists with fortifying the idea that each help – even an inner assistance – has clients with whom the specialist co - op cooperates and inside procedures that empower the association to offer the support . The layout I regularly start with additionally has a segment on the left to recognize Partners and Value Chain Providers and a segment on the option to distinguish Oversight Organizations , for example , Congress , GAO , trade guilds , support gatherings , and different substances that may add imperatives to how the association works . The misrepresentation realistic is basic , utilizing straightforward shapes and symbols accessible in Visio or on the Internet . If the front - stage / back - stage see does n't work , at that point I will make an alternate kind of visual , either dependent on a significant level procedure stream with swim paths for various partners , or another configuration .
For the movement , I will separate the partners into gatherings of 5 - 6 members each speaking to an alternate association or region of intrigue . Each gathering gets a banner size duplicate of the misrepresentation realistic that they can compose on legitimately , or utilize clingy notes to offer remarks . I offer them two - three inquiries to respond , for example , 1 ) What key components are absent from the realistic ? 2 ) What might you change about the realistic to make it all the more precisely mirror your difficult space ? 3 ) What key bits of knowledge do
you have about the connections between the elements in your difficult space ? I give them roughly 20 minutes to talk about the inquiries and increase the realistic . At that point I have each gathering report out on their responses to those three inquiries while highlighting the imprint ups on their banner . As each gathering reports out , I record shared characteristics in the experiences of each gathering , and afterward extra insights that come from the group discussion on an additional copy of the graphic . After the session , I digitize each gathering 's banner as an ancient rarity , make a view that consolidates the common and new experiences from the gathering conversation , and afterward make a changed realistic that joins their criticism and proposed changes that they consented to as a gathering .
Insight & Approach
What I have gained from leading this activity with a few gatherings is that while the realistic particularly the changed realistic that consolidates their criticism – is significant for fortifying their comprehension of the difficulties they are attempting to understand ; the more important part of the movement is the mutual bits of knowledge and shared discovering that happens while they are attempting to characterize their concern space . The realistic gives the different gathering of partners a point of convergence for a conversation that permits them to share their viewpoints and form experiences into potential underlying drivers of their issues . While they could make the realistic from a clear record in a community - oriented way , beginning with a misrepresentation kicks off the discussion for them . They can rapidly recognize where they are in the realistic – or on the off chance that they are missing – and can all the more rapidly increase new bits of knowledge about connections between key elements as opposed to setting aside some effort to distinguish them . They can likewise distinguish factors in the difficult space – that is , it causes them to recognize what they do n't have the foggiest idea , in what regions they have to acquire data or information to give the qualities to the factors .
Since I found that the most significant perspective is the common bits of knowledge and learning , next time I would utilize the perception - action as a beginning stage for a progression of configuration thinking exercises . At that point the modified
realistic that consolidates their joined criticism can fill in as a source of perspective device all through the rest of their work .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 15872 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge
I work for a software company which develops core system software for insurance companies . We release new versions of the software every year . The new version contains enhancements which helps Insurance companies build and transact insurance products more effectively . Our customers face the following challenges to upgrade to the new version :
1 . Business interruption : Past upgrades have typically taken 4 - 6 months . While the business can
continue using the software , they can not make and changes to the software once the upgrade process has started . Since the software manages the key products and transactions for the insurance company , not allowing changes to the software for 4 - 6 months limits the insurance company ’s ability to respond to market and regulatory changes
2 . Cost : An upgrade requires investment from the insurance company both in terms of time and
resources . If the customer decides to skip a few versions and then upgrade to a higher version , then the costs are comparatively higher .
The business problem was to devise a ‘ continuous upgrade model ’ which results in minimum business interruptions and allows our customer to upgrade with reasonable investments .
Selection
We decided to use the mind mapping tool to transition from the what is to what if stage . A key consideration behind using the mind mapping tool was encourage participation from multiple stakeholders – customer , internal product management , project teams . Through mind mapping , the intention was to derive a set of insight statements from a set of themes and observations and generate a design criterion for the new model .
Application
At the what is stage , we managed to get a lot of data on past upgrades through project reports , retrospectives , interviews . We also considered how the product management introduces changes into the software – essentially the software development lifecycle . We made large posters using the data and pasted them on walls of our conference room . We then invited small team consisting of customer representatives , onsite project teams who manages upgrades and normal releases and members from the product management team to review the posters and record observations from the posters into sticky notes . The observations formed the basis of mind mapping exercise . The members of the team were asked to group their observations into themed clusters on the wall . A set of common themes are identified . There were a few outliers as well . Through deliberation , we came up with a set of insight statements and design criterion . The insight statements were recorded using a large note against each theme .
Insight
The insight statements and design criterion were as follows :
1 . Large upgrade releases from product management results in longer business interruptions –
Need for smaller upgrade releases .
2 . Lack of co - ordination between product management and project teams – need for an agile way
of working .
3 . Need for a well - defined product road map to enable customer plan for the upgrade 4 . Little reuse of artefacts from normal release and past upgrade – Reusable artefacts thus
reducing cost .
Approach
After the mind mapping exercise , we asked the participants about their feedback on the workshop . Their feedback was quite positive and they enjoyed the engagement piece . One of the things that we would like to do in the future is to involve external consultants in the process . Now that we have identified the insight statements and design criterion , we would like to use the learning launch to experiment .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge
I work for a software company which develops core system software for insurance companies . We release new versions of the software every year . The new version contains enhancements which helps Insurance companies build and transact insurance products more effectively . Our customers face the following challenges to upgrade to the new version :
1 . Business interruption : Past upgrades have typically taken 4 - 6 months . While the business can
continue using the software , they can not make and changes to the software once the upgrade process has started . Since the software manages the key products and transactions for the insurance company , not allowing changes to the software for 4 - 6 months limits the insurance company ’s ability to respond to market and regulatory changes
2 . Cost : An upgrade requires investment from the insurance company both in terms of time and
resources . If the customer decides to skip a few versions and then upgrade to a higher version , then the costs are comparatively higher .
The business problem was to devise a ‘ continuous upgrade model ’ which results in minimum business interruptions and allows our customer to upgrade with reasonable investments .
Selection
We decided to use the mind mapping tool to transition from the what is to what if stage . A key consideration behind using the mind mapping tool was encourage participation from multiple stakeholders – customer , internal product management , project teams . Through mind mapping , the intention was to derive a set of insight statements from a set of themes and observations and generate a design criterion for the new model .
Application
At the what is stage , we managed to get a lot of data on past upgrades through project reports , retrospectives , interviews . We also considered how the product management introduces changes into the software – essentially the software development lifecycle . We made large posters using the data and pasted them on walls of our conference room . We then invited small team consisting of customer representatives , onsite project teams who manages upgrades and normal releases and members from the product management team to review the posters and record observations from the posters into sticky notes . The observations formed the basis of mind mapping exercise . The members of the team were asked to group their observations into themed clusters on the wall . A set of common themes are identified . There were a few outliers as well . Through deliberation , we came up with a set of insight statements and design criterion . The insight statements were recorded using a large note against each theme .
Insight
The insight statements and design criterion were as follows :
1 . Large upgrade releases from product management results in longer business interruptions –
Need for smaller upgrade releases .
2 . Lack of co - ordination between product management and project teams – need for an agile way
of working .
3 . Need for a well - defined product road map to enable customer plan for the upgrade 4 . Little reuse of artefacts from normal release and past upgrade – Reusable artefacts thus
reducing cost .
Approach
After the mind mapping exercise , we asked the participants about their feedback on the workshop . Their feedback was quite positive and they enjoyed the engagement piece . One of the things that we would like to do in the future is to involve external consultants in the process . Now that we have identified the insight statements and design criterion , we would like to use the learning launch to experiment .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 21533 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Visualization For Design Thinking
Challenge
I ’m college student . And I have seen many students are going to lose interest in the subjects which are studied . When I ask my friends about why they are not showing interest during the lectures they said that the lectures are boring and not so interactive . Then I think that the tool of Visualization , or Visual Thinking , is helpful to achieve a shared understanding of a problem by my friends .
Selection
So , now I would like to share you that why and how visualization tool can be useful for education sector for improving the quality of teaching well . The concept of visualization is pretty simple . You use the power of your imagination to create visions of what you want in life and how you will make them happen . You play a movie ( or imagine pictures ) in your head of what and how you want something to happen . So , I think that the visualization tool can be used to getting back interest in students .
Application
So , let ’s see how we can apply visualization tool for the purpose of education . Education can be viewed as the externally facilitated development of knowledge . This external influence can take many forms ( a teacher , textbook , article , movie , TV show , computer program , ... ) . The purpose of any visualization to be used in an educational context is to facilitate the learning of some knowledge ( idea , concept , fact , algorithm , relationship , ... ) . In order to accomplish this a visualization must make connections between knowledge the learner has and the knowledge being taught . Therefor in order to design effective visualizations it is necessary to know ( or at least have a theory about ) what the learner knows . This is especially important in the context of education . As will be discussed shortly the learner knowledge base for a given concept can take several forms . These different forms influence how the visualization will be interpreted and integerated into their knowledge base . Before this issue can be addressed , however , a framework is needed for discussing knowledge and how it might be represented internally .
Insight
Leading and growing any organization , especially an educational institution , requires more than just big data alone . If you can not effectively understand the implications of multiple data sets , you may be missing opportunities to improve outcomes .
And when it comes to the education of our children and young adults , the stakes are high . Everything a school district or university does can directly impact the quality of the education it provides and the future success of the students in attendance .
But with data visualization permeating every market , decision - making can now be reinforced with easy - to - understand trends , correlations and graphs , thereby providing actionable insights .
Approach
Now , can we took another approach or not ? So , it ’s yes . I think we can approach different problem solving tools like storytelling . Storytelling , when modeled properly , can serve as an effective technique for developing literacy and reading comprehension skills . This is made possible through storytelling 's ability to capture the attention of the students , thus enhancing the development of a sense of story in participants .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Visualization For Design Thinking
Challenge
I ’m college student . And I have seen many students are going to lose interest in the subjects which are studied . When I ask my friends about why they are not showing interest during the lectures they said that the lectures are boring and not so interactive . Then I think that the tool of Visualization , or Visual Thinking , is helpful to achieve a shared understanding of a problem by my friends .
Selection
So , now I would like to share you that why and how visualization tool can be useful for education sector for improving the quality of teaching well . The concept of visualization is pretty simple . You use the power of your imagination to create visions of what you want in life and how you will make them happen . You play a movie ( or imagine pictures ) in your head of what and how you want something to happen . So , I think that the visualization tool can be used to getting back interest in students .
Application
So , let ’s see how we can apply visualization tool for the purpose of education . Education can be viewed as the externally facilitated development of knowledge . This external influence can take many forms ( a teacher , textbook , article , movie , TV show , computer program , ... ) . The purpose of any visualization to be used in an educational context is to facilitate the learning of some knowledge ( idea , concept , fact , algorithm , relationship , ... ) . In order to accomplish this a visualization must make connections between knowledge the learner has and the knowledge being taught . Therefor in order to design effective visualizations it is necessary to know ( or at least have a theory about ) what the learner knows . This is especially important in the context of education . As will be discussed shortly the learner knowledge base for a given concept can take several forms . These different forms influence how the visualization will be interpreted and integerated into their knowledge base . Before this issue can be addressed , however , a framework is needed for discussing knowledge and how it might be represented internally .
Insight
Leading and growing any organization , especially an educational institution , requires more than just big data alone . If you can not effectively understand the implications of multiple data sets , you may be missing opportunities to improve outcomes .
And when it comes to the education of our children and young adults , the stakes are high . Everything a school district or university does can directly impact the quality of the education it provides and the future success of the students in attendance .
But with data visualization permeating every market , decision - making can now be reinforced with easy - to - understand trends , correlations and graphs , thereby providing actionable insights .
Approach
Now , can we took another approach or not ? So , it ’s yes . I think we can approach different problem solving tools like storytelling . Storytelling , when modeled properly , can serve as an effective technique for developing literacy and reading comprehension skills . This is made possible through storytelling 's ability to capture the attention of the students , thus enhancing the development of a sense of story in participants .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9077 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection : How to help clients to identify their problems during Counselling sessions with the Mind Mapping tool .
1 . Challenge :
I am currently pursuing a counselling skills course my challenge is to document my work with clients or subjects and apply whatever I am learning in the course in a practical way and provide insights to my mentor . The practical assignments include listening skills , questioning skills , being non - judgemental , helping clients in goal setting , re - phrasing the problem statements and several other assignments . Clients in this context could be friends , peers , colleagues or complete strangers . The Practical assignments are weekly in nature . All of us can tend to get stuck in certain thinking patterns . Breaking thought patterns can help the mind unstuck and generate new ideas . Trying to uncover the real problem , as well if possible identify the root cause of a client ’s issue is always a challenge as a counselor .
2 . Selection
Since I am already facilitating several design thinking activities / tools , so I was ready to try the mind mapping tool . Broadly speaking , the mind mapping tool is an excellent tool meant to unearth the real cause of the problem . It also helps you learn more effectively , improves the way that you record information , and supports and enhances problem solving creatively . It is also helpful to shift the thinking and forces people to find a creative way forward .
3 . Application
In this case I had a background of the clients problem . From my observations she was a pessimist and it was obvious since she used to keep saying “ This wo n’t work for me ” or “ I ca n’t do it ” or I do n’t think It can ever happen ” . I started the process by asking the client to identify the symptom of the main problem she was facing . To facilitate this brain storming / mind mapping exercise I provided her a plain drawing A3 sheet and sticky notes . As this is an ongoing engagement with the client , I asked if she was okay to brainstorm openly with me using this tool ? With a lot of reluctance she agreed to do so . Note : If materials are not available , then I conduct questioning interview to unearth the problem . I am also inspired to share what Nicole Wise , a marketing professor Darton had to say in the Mind Mapping tool session , “ Mind mapping is one of the most powerful tools in the design thinker 's toolbox . It 's used to look for patterns , it 's used to look for insights , that lead to more creative solutions to your design challenge . Your participants have to move from a theme that has probably
been more like a label , for example guilt or no time , which is easy to come up with . To an insight statement . ”
For the activity , I asked the client to name the problem on the circle in the center of the A3 page , and use sticky notes to make connections . I gave her two questions to answer , such as : 1 ) What if this problem had gone away , how would your life look like ? 2 ) So What is the worst that could happen if this problem persists ? 3 ) What would be your life review summary to have a different perspective about this problem ?
I gave her approximately 15 minutes to discuss the questions and write the thoughts on the sticky notes . Then I had her group her thoughts into clusters that made sense and some common elements and keep aside the others . I asked her to draw branches stemming out of problem statement on the sheet and expand on each one of them on the sticky note as keywords or thoughts . As she grouped them and branched them out , I found that they were all correlating to something very different , than her original problem and then additional insights came from a deeper discussion on a A4 paper to jot down her thoughts and observations .
After the session , I asked her to review the sheet that combined the clustered thoughts , observation notes and any new insights from the personal discussion , and then create a revised view that incorporated her feedback and thoughts on what she thought could work for her .
4 . Insights
What I personally learnt from conducting this exercise with this client is that while the sheet – especially the revised review that incorporated her feedback – was important for reinforcing her understanding of the underlying problem she is trying to resolve , the more valuable aspect of the activity is the thoughts and insights and shared learning that occurs while they are working to define the problem space together.as a counselor and counselee .
The mind mapping tool , thus , gives an opportunity for clients and serves as a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems . They can quickly identify where they are in the mind mapping process – or if any thoughts are missing – since it ’s an iterative process , they can more quickly add more thoughts on sticky notes and review .
They can also identify variables in the problem space – that is , it helps them to identify what they do n’t know , in what areas they need to obtain information or data to provide the values for the variables . Since I discovered that the most valuable aspect is , next time I would use the mind mapping tool activity as a starting point for a series of design thinking activities to discover problems and root causes . This can further be applied into a group environment , group level problem solving and facilitate brainstorming . The mind mapping tool also helps to challenge
assumptions . For every situation , you have a set of key assumptions . Challenging these assumptions gives you a whole new spin on possibilities .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection : How to help clients to identify their problems during Counselling sessions with the Mind Mapping tool .
1 . Challenge :
I am currently pursuing a counselling skills course my challenge is to document my work with clients or subjects and apply whatever I am learning in the course in a practical way and provide insights to my mentor . The practical assignments include listening skills , questioning skills , being non - judgemental , helping clients in goal setting , re - phrasing the problem statements and several other assignments . Clients in this context could be friends , peers , colleagues or complete strangers . The Practical assignments are weekly in nature . All of us can tend to get stuck in certain thinking patterns . Breaking thought patterns can help the mind unstuck and generate new ideas . Trying to uncover the real problem , as well if possible identify the root cause of a client ’s issue is always a challenge as a counselor .
2 . Selection
Since I am already facilitating several design thinking activities / tools , so I was ready to try the mind mapping tool . Broadly speaking , the mind mapping tool is an excellent tool meant to unearth the real cause of the problem . It also helps you learn more effectively , improves the way that you record information , and supports and enhances problem solving creatively . It is also helpful to shift the thinking and forces people to find a creative way forward .
3 . Application
In this case I had a background of the clients problem . From my observations she was a pessimist and it was obvious since she used to keep saying “ This wo n’t work for me ” or “ I ca n’t do it ” or I do n’t think It can ever happen ” . I started the process by asking the client to identify the symptom of the main problem she was facing . To facilitate this brain storming / mind mapping exercise I provided her a plain drawing A3 sheet and sticky notes . As this is an ongoing engagement with the client , I asked if she was okay to brainstorm openly with me using this tool ? With a lot of reluctance she agreed to do so . Note : If materials are not available , then I conduct questioning interview to unearth the problem . I am also inspired to share what Nicole Wise , a marketing professor Darton had to say in the Mind Mapping tool session , “ Mind mapping is one of the most powerful tools in the design thinker 's toolbox . It 's used to look for patterns , it 's used to look for insights , that lead to more creative solutions to your design challenge . Your participants have to move from a theme that has probably
been more like a label , for example guilt or no time , which is easy to come up with . To an insight statement . ”
For the activity , I asked the client to name the problem on the circle in the center of the A3 page , and use sticky notes to make connections . I gave her two questions to answer , such as : 1 ) What if this problem had gone away , how would your life look like ? 2 ) So What is the worst that could happen if this problem persists ? 3 ) What would be your life review summary to have a different perspective about this problem ?
I gave her approximately 15 minutes to discuss the questions and write the thoughts on the sticky notes . Then I had her group her thoughts into clusters that made sense and some common elements and keep aside the others . I asked her to draw branches stemming out of problem statement on the sheet and expand on each one of them on the sticky note as keywords or thoughts . As she grouped them and branched them out , I found that they were all correlating to something very different , than her original problem and then additional insights came from a deeper discussion on a A4 paper to jot down her thoughts and observations .
After the session , I asked her to review the sheet that combined the clustered thoughts , observation notes and any new insights from the personal discussion , and then create a revised view that incorporated her feedback and thoughts on what she thought could work for her .
4 . Insights
What I personally learnt from conducting this exercise with this client is that while the sheet – especially the revised review that incorporated her feedback – was important for reinforcing her understanding of the underlying problem she is trying to resolve , the more valuable aspect of the activity is the thoughts and insights and shared learning that occurs while they are working to define the problem space together.as a counselor and counselee .
The mind mapping tool , thus , gives an opportunity for clients and serves as a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems . They can quickly identify where they are in the mind mapping process – or if any thoughts are missing – since it ’s an iterative process , they can more quickly add more thoughts on sticky notes and review .
They can also identify variables in the problem space – that is , it helps them to identify what they do n’t know , in what areas they need to obtain information or data to provide the values for the variables . Since I discovered that the most valuable aspect is , next time I would use the mind mapping tool activity as a starting point for a series of design thinking activities to discover problems and root causes . This can further be applied into a group environment , group level problem solving and facilitate brainstorming . The mind mapping tool also helps to challenge
assumptions . For every situation , you have a set of key assumptions . Challenging these assumptions gives you a whole new spin on possibilities .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 11572 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Using Learning Launch to Solve Sponsorship Problem
Challenge
I am a member of my College ’s Socializer for a Fest . I had to Take care or Marketing and finance . Our challenge was to approach Different Financers and Sponsors . The team I was leading had a group of 15 individuals ( all College Juniors ) , and our work to convince the Sponsors to invest in our college fest . The budget they gave was limited to only half of what we expected . We were given a Limit of the No . of Sponsors ; we had to get them on our campus , and the Solution we had was to have 2 Main Sponsors and 3 Sub - Sponsors .
Selection
Our team has already referred to a few several design thinking tools , and we concluded to try the learning launch tool . The learning launch is an experiment meant to test quickly . We held a Workshop in one of the Funding Companies and Cracked a Deal for a Three Year Sponsorship .
Application
For our learning launch , we focused on Planning for Attracting Sponsors by the only asset we had that was to guarantee a comprehensive media Coverage . In particular , we aimed for Gaining a Trustful Partner so that we would n’t Spoil the College ’s Reputation . Because we could n’t finalize early who the Best Company would be to consult . Our team went through a list of Different Companies in the market . Next , we went through a Bunch of Entrepreneur Companies that require Advertising . After approaching a Lot of Companies , we decided to give the Sponsorship to a Company in the Online Education Stream , trying to Compete with Big competitors . So we thought that it would be a Suitable company to Sponsor .
Insight
By understanding and applying the learning launch tool , our group finally got a Sponsorship . Something that went Unexpected was after we got our Sponsorship confirmed from our desired Company , we got More deals , and we were offered more budget . Our actual Budget was Nominal , but we could n’t find any company that would Sponsor . After Getting a Sponsor , our store Increased by the Sub - Sponsors who were more approachable . The fest went for three days , and it was well organized .
Approach
Approach Given that our team has already gone through several design thinking tools and after marketing and Advertising about the fest , we got a good response . As previously mentioned , our team had tried to Incorporate the Results of the Learning Launch and were planning to approach the same next coming Years . Future launch designs should reflect what we learned from the First and How Successful we were . These Insights , Approaches , and the results we acquired will help in Organising a Bigger Fest .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Using Learning Launch to Solve Sponsorship Problem
Challenge
I am a member of my College ’s Socializer for a Fest . I had to Take care or Marketing and finance . Our challenge was to approach Different Financers and Sponsors . The team I was leading had a group of 15 individuals ( all College Juniors ) , and our work to convince the Sponsors to invest in our college fest . The budget they gave was limited to only half of what we expected . We were given a Limit of the No . of Sponsors ; we had to get them on our campus , and the Solution we had was to have 2 Main Sponsors and 3 Sub - Sponsors .
Selection
Our team has already referred to a few several design thinking tools , and we concluded to try the learning launch tool . The learning launch is an experiment meant to test quickly . We held a Workshop in one of the Funding Companies and Cracked a Deal for a Three Year Sponsorship .
Application
For our learning launch , we focused on Planning for Attracting Sponsors by the only asset we had that was to guarantee a comprehensive media Coverage . In particular , we aimed for Gaining a Trustful Partner so that we would n’t Spoil the College ’s Reputation . Because we could n’t finalize early who the Best Company would be to consult . Our team went through a list of Different Companies in the market . Next , we went through a Bunch of Entrepreneur Companies that require Advertising . After approaching a Lot of Companies , we decided to give the Sponsorship to a Company in the Online Education Stream , trying to Compete with Big competitors . So we thought that it would be a Suitable company to Sponsor .
Insight
By understanding and applying the learning launch tool , our group finally got a Sponsorship . Something that went Unexpected was after we got our Sponsorship confirmed from our desired Company , we got More deals , and we were offered more budget . Our actual Budget was Nominal , but we could n’t find any company that would Sponsor . After Getting a Sponsor , our store Increased by the Sub - Sponsors who were more approachable . The fest went for three days , and it was well organized .
Approach
Approach Given that our team has already gone through several design thinking tools and after marketing and Advertising about the fest , we got a good response . As previously mentioned , our team had tried to Incorporate the Results of the Learning Launch and were planning to approach the same next coming Years . Future launch designs should reflect what we learned from the First and How Successful we were . These Insights , Approaches , and the results we acquired will help in Organising a Bigger Fest .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 11162 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Storytelling
Challenge :
I ’m a final year undergraduate student in an Indian College . The college administration
invited final years for discussions to develop measures to make our campus more friendly for
women . On discussing about this issue with our female friends in college , we arrived at our
problem statement : “ Promoting Gender Equity in Campus ” . Our campus is very
conservative . While men are given enough freedom to do as they wish throughout the day ,
women are confined within their hostels post a 9 PM curfew . The issue of Promoting Gender
Equity in Campus could be considered a “ wicked problem ” .
Tool Selection :
To tackle this wicked problem , we made use of the tool : Storytelling . Storytelling engages
people and allows us to understand their unarticulated needs as they share their experiences
and values ( Ref . Week 2 Lecture4 https://www.coursera.org/learn/uva-darden-design-
thinking - innovation / lecture / PAXCd / storytelling - tool ) . It explains the interconnections among
people in situations and settings , and teaches broad lessons that engage real human beings .
Stories generate questions , questions expand the breadth and depth of stories and this leads to
lots of innovative thoughts and ideas .
Tool Application :
We invited both male and female friends to talk about their routines . As they shared their
routines , the female friends observed the striking differences between their routines and the
routines of our male friends . We made use of journals maintained by our friends to
understand their needs better . We also asked our friends to imagine a situation where they
would be free to do as they wish and then asked them to narrate what they imagined .
Insight :
The female friends unanimously agreed that the 9 PM curfew was the main problem which
inhibited them from doing something that one of our male friends could do at night ( Like
going to a shop within campus to eat noodles or access our computer centre ) . However , they
also agreed that the curfew was an assurance to their parents that they were safe . So we
finally suggested the administration to introduce curfew free zones for women within campus
( other than hostel ) where they could spend time even post curfew , and make the curfew time
10 PM instead of 9 PM . The administration tried this for one month ( before we had to come
back home due to lockdown ) . So far , the results have been promising . The women in our
campus could enjoy more freedom without any compromise on their safety .
Approach :
An alternative approach that could be used is Mind Mapping . Mind Mapping will help in
looking for patterns and themes in the data concerning the routines of female students ( Ref .
Week 3 Lecture 4 https://www.coursera.org/learn/uva-darden-design-thinking-
innovation / lecture / lsFRa / mind - mapping - tool ) . This can kick start the idea generation process
which can help in developing ideas to look at our problem statement with a different
perspective . We have n’t tried this alternate approach , but I ’m sure this approach would give
some amazing ideas to tackle the problem of Promoting Gender Equity in Campus .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling
Challenge :
I ’m a final year undergraduate student in an Indian College . The college administration
invited final years for discussions to develop measures to make our campus more friendly for
women . On discussing about this issue with our female friends in college , we arrived at our
problem statement : “ Promoting Gender Equity in Campus ” . Our campus is very
conservative . While men are given enough freedom to do as they wish throughout the day ,
women are confined within their hostels post a 9 PM curfew . The issue of Promoting Gender
Equity in Campus could be considered a “ wicked problem ” .
Tool Selection :
To tackle this wicked problem , we made use of the tool : Storytelling . Storytelling engages
people and allows us to understand their unarticulated needs as they share their experiences
and values ( Ref . Week 2 Lecture4 https://www.coursera.org/learn/uva-darden-design-
thinking - innovation / lecture / PAXCd / storytelling - tool ) . It explains the interconnections among
people in situations and settings , and teaches broad lessons that engage real human beings .
Stories generate questions , questions expand the breadth and depth of stories and this leads to
lots of innovative thoughts and ideas .
Tool Application :
We invited both male and female friends to talk about their routines . As they shared their
routines , the female friends observed the striking differences between their routines and the
routines of our male friends . We made use of journals maintained by our friends to
understand their needs better . We also asked our friends to imagine a situation where they
would be free to do as they wish and then asked them to narrate what they imagined .
Insight :
The female friends unanimously agreed that the 9 PM curfew was the main problem which
inhibited them from doing something that one of our male friends could do at night ( Like
going to a shop within campus to eat noodles or access our computer centre ) . However , they
also agreed that the curfew was an assurance to their parents that they were safe . So we
finally suggested the administration to introduce curfew free zones for women within campus
( other than hostel ) where they could spend time even post curfew , and make the curfew time
10 PM instead of 9 PM . The administration tried this for one month ( before we had to come
back home due to lockdown ) . So far , the results have been promising . The women in our
campus could enjoy more freedom without any compromise on their safety .
Approach :
An alternative approach that could be used is Mind Mapping . Mind Mapping will help in
looking for patterns and themes in the data concerning the routines of female students ( Ref .
Week 3 Lecture 4 https://www.coursera.org/learn/uva-darden-design-thinking-
innovation / lecture / lsFRa / mind - mapping - tool ) . This can kick start the idea generation process
which can help in developing ideas to look at our problem statement with a different
perspective . We have n’t tried this alternate approach , but I ’m sure this approach would give
some amazing ideas to tackle the problem of Promoting Gender Equity in Campus .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 10356 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Process Improvement
Challenge
I am part of the data protection team of the Intelligence subdirectorate , our purpose is to improve response times in attention to users and requests on the assignment of permissions and validation of tables with the information that each one contains in various environments of the subdirectorate , It is required to have a process or project in which the entire flow of requests that are regenerated for the department is registered and controlled and to obtain the corresponding signatures and vobos per request , due to the fact that there is little staff and said activities exceed The activities are required such a project , therefore it is necessary to generate it to have better control and organization of permissions and thus improve our response times to users to a maximum of 3 business days , the support of other areas is required to generate the platform with a limit of 5 months to carry out tests and validate that the objectives and requirements for the various s olicitudes served in the area
Selection
The department has managed these requests by different means , which have not been entirely effective since it has some problems when presenting the information , so it will try to test other means or generate projects to be able to solve the requests through the learning launch tool
Request
As a first learning test we will focus on generating the necessary documentation by area with the fields required by each of the areas in order to complete everything required to complete the requirement , it is required to have users , user data , name of the tables and classification of information .
It seeks to use Scrum to validate our activities " response time , user requests , total users per application " this in order to know the times in which requests are attended and what are the areas that require more support and improvement times , for this the support of another area is requested to generate a project in which it supports us in managing the requests and assigning them , the team met with the support staff for the project to explain the need and obtain the support and knowledge about how the project flow works and carry out tests in operation in a period of 4 months , hoping to obtain a report with the total requests by area .
For our second learning launch , we seek to obtain the response time of requests , as well as the total of areas that require information and the platforms to which we have the highest number of requests , this to prove that the attention times we have They can be improved by having a better flow in the authorization and signature process . Satisfaction surveys will be sent on request time , staff attention and points for improvement in the process , this is done on a daily basis on all requests attended or managed , in order to obtain points for improvement .
View
Once the learning launch tool was applied , the department identified points for improvement , as well as the areas that require more time to perform validations .
Flows can be improved and activities divided for better user service , having this improved service times and flows , the results were better than expected because they solved problems that were had and improvements in the flow
Getting closer
The team will validate the surveys on a monthly basis to see what improvements the users propose and add them in the next improvement of the tool , it is required to analyze and validate the first two launches and obtain the most important things to improve , in the following launches the knowledge gained , progress made , and approaching a compelling solution ready for full implementation
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Process Improvement
Challenge
I am part of the data protection team of the Intelligence subdirectorate , our purpose is to improve response times in attention to users and requests on the assignment of permissions and validation of tables with the information that each one contains in various environments of the subdirectorate , It is required to have a process or project in which the entire flow of requests that are regenerated for the department is registered and controlled and to obtain the corresponding signatures and vobos per request , due to the fact that there is little staff and said activities exceed The activities are required such a project , therefore it is necessary to generate it to have better control and organization of permissions and thus improve our response times to users to a maximum of 3 business days , the support of other areas is required to generate the platform with a limit of 5 months to carry out tests and validate that the objectives and requirements for the various s olicitudes served in the area
Selection
The department has managed these requests by different means , which have not been entirely effective since it has some problems when presenting the information , so it will try to test other means or generate projects to be able to solve the requests through the learning launch tool
Request
As a first learning test we will focus on generating the necessary documentation by area with the fields required by each of the areas in order to complete everything required to complete the requirement , it is required to have users , user data , name of the tables and classification of information .
It seeks to use Scrum to validate our activities " response time , user requests , total users per application " this in order to know the times in which requests are attended and what are the areas that require more support and improvement times , for this the support of another area is requested to generate a project in which it supports us in managing the requests and assigning them , the team met with the support staff for the project to explain the need and obtain the support and knowledge about how the project flow works and carry out tests in operation in a period of 4 months , hoping to obtain a report with the total requests by area .
For our second learning launch , we seek to obtain the response time of requests , as well as the total of areas that require information and the platforms to which we have the highest number of requests , this to prove that the attention times we have They can be improved by having a better flow in the authorization and signature process . Satisfaction surveys will be sent on request time , staff attention and points for improvement in the process , this is done on a daily basis on all requests attended or managed , in order to obtain points for improvement .
View
Once the learning launch tool was applied , the department identified points for improvement , as well as the areas that require more time to perform validations .
Flows can be improved and activities divided for better user service , having this improved service times and flows , the results were better than expected because they solved problems that were had and improvements in the flow
Getting closer
The team will validate the surveys on a monthly basis to see what improvements the users propose and add them in the next improvement of the tool , it is required to analyze and validate the first two launches and obtain the most important things to improve , in the following launches the knowledge gained , progress made , and approaching a compelling solution ready for full implementation
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 18898 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | REFLECTION – DESIGN OF A SOCIAL BUSINESS
CHALLENGE :
The challenge is to execute a social business venture that offers better open positions . Activities to extend people ’s benefit in offering more to an undertaking of this sort . Spending on impractical items and lacking effort showcasing financial plans are an issue . The task is restricted in assets , that is spending plan and representative time . Social business is essentially a non - benefit business that tries to give an answer for a local area issue . We will focus on attempting to find what the individuals from a social venture have as their objective .
SELECTION :
We have gone various exercises like the journey for social worth and its supportable advancement objectives . Design thinking tools , so we are ready to endeavor the learning dispatch instrument . As a rule , the learning is an analysis planned to rapidly test an idea and model . A model in a social venture is to discover 1 Mission , 2 Vision , 3 Impact .
APPLICATION :
For the first learning dispatch , we focused on the construction of organization B. In specifically , we wanted to check whether we could execute multiple feasible advancement objectives , activities , and cycles to adjust project the board techniques . We have as an illustration the Huawei association that uses five reasonable improvement objections .
1 . Gender quality 2 . Sustainable cities and communities 3 . Education quality 4 . End of neediness 5 . Decrease of imbalances
This is the justification behind the arrangement of reasonable strategy in organization H our work challenge is reflected in the execution of these objectives . We complete assessment and getting ready to all the almost certain understand the subject . Then at that point , courses concerning what a social business venture is , to structure our assignments and cycles in a nimbler manner . These two meetings happened inside regards to a month . We expected to make a report with a reasonable depiction of our new developments .
For our subsequent release , we focused in on obtaining clearness about our examination methodology . This attempted our doubt that our prioritization of methods is in insight , yet we
understood that it was the underlying driver of our test of making a social venture . Our group finished a secretive survey . Also , to help us with the guided visit technique , as instrument learned in the business venture course ; the reviews included requests regarding the issue definition , possible recipients , and feelings about the change and were directed inside five days .
INSIGHT :
By applying the learning release instrument , we perceived our doubts and arranged conveyances to test these speculations with respect to how to propose being altruistic . Furthermore , we consider the normal results , needing to find that a more streamlined methodology would additionally foster the way wherein we see specific client associations , and that both our gathering and key accomplices would be extremely open to the better methodology for placing assets into a respectable social . Our real outcomes were possibly not exactly equivalent to what we anticipated , while we were accessible to focusing on business showing in a social endeavor , key practicality accomplices had requests concerning capital for association plan , among others . Later , we want to improve and design a model with all the key parts .
APPROACH :
Since we have experienced different plan thinking apparatuses and exercises as of now and are at this stage in the timetable , the learning dispatch is the right device . As recently referenced , our group needs to audit the data acquired from our initial two deliveries and fuse this data into future dispatch plans . Future dispatch plans should reflect the information obtained , the advancement made and approach a convincing arrangement prepared for full sending .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: REFLECTION – DESIGN OF A SOCIAL BUSINESS
CHALLENGE :
The challenge is to execute a social business venture that offers better open positions . Activities to extend people ’s benefit in offering more to an undertaking of this sort . Spending on impractical items and lacking effort showcasing financial plans are an issue . The task is restricted in assets , that is spending plan and representative time . Social business is essentially a non - benefit business that tries to give an answer for a local area issue . We will focus on attempting to find what the individuals from a social venture have as their objective .
SELECTION :
We have gone various exercises like the journey for social worth and its supportable advancement objectives . Design thinking tools , so we are ready to endeavor the learning dispatch instrument . As a rule , the learning is an analysis planned to rapidly test an idea and model . A model in a social venture is to discover 1 Mission , 2 Vision , 3 Impact .
APPLICATION :
For the first learning dispatch , we focused on the construction of organization B. In specifically , we wanted to check whether we could execute multiple feasible advancement objectives , activities , and cycles to adjust project the board techniques . We have as an illustration the Huawei association that uses five reasonable improvement objections .
1 . Gender quality 2 . Sustainable cities and communities 3 . Education quality 4 . End of neediness 5 . Decrease of imbalances
This is the justification behind the arrangement of reasonable strategy in organization H our work challenge is reflected in the execution of these objectives . We complete assessment and getting ready to all the almost certain understand the subject . Then at that point , courses concerning what a social business venture is , to structure our assignments and cycles in a nimbler manner . These two meetings happened inside regards to a month . We expected to make a report with a reasonable depiction of our new developments .
For our subsequent release , we focused in on obtaining clearness about our examination methodology . This attempted our doubt that our prioritization of methods is in insight , yet we
understood that it was the underlying driver of our test of making a social venture . Our group finished a secretive survey . Also , to help us with the guided visit technique , as instrument learned in the business venture course ; the reviews included requests regarding the issue definition , possible recipients , and feelings about the change and were directed inside five days .
INSIGHT :
By applying the learning release instrument , we perceived our doubts and arranged conveyances to test these speculations with respect to how to propose being altruistic . Furthermore , we consider the normal results , needing to find that a more streamlined methodology would additionally foster the way wherein we see specific client associations , and that both our gathering and key accomplices would be extremely open to the better methodology for placing assets into a respectable social . Our real outcomes were possibly not exactly equivalent to what we anticipated , while we were accessible to focusing on business showing in a social endeavor , key practicality accomplices had requests concerning capital for association plan , among others . Later , we want to improve and design a model with all the key parts .
APPROACH :
Since we have experienced different plan thinking apparatuses and exercises as of now and are at this stage in the timetable , the learning dispatch is the right device . As recently referenced , our group needs to audit the data acquired from our initial two deliveries and fuse this data into future dispatch plans . Future dispatch plans should reflect the information obtained , the advancement made and approach a convincing arrangement prepared for full sending .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 17652 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection on a Learning Launch in the Food Industry
Challenge : I am part of a group of partners that is developing a food product that is affordable , provides the essential nutrients for a healthy meal , and is easy and convenient to consume . Since we are bootstrapping the business , we have used the design thinking approach to ensure that we fail fast and cheap as well as learn how and where to improve our product . The objective of the learning launch was to test the pricing , the packaging and the quality of the product in specific neighborhoods of the city . Selection : Our group has gone through different stages of the design thinking process , having gathered insights and formed concepts and prototypes through various tools we applied . We are currently ready to try the learning launch tool in order to test those assumptions and concepts we have been iterating . We are ready to get out and talk to customers . As a brief description , to do a learning launch is to execute fast and inexpensive experiments to gain insights and feedback on the key assumptions you are testing , which in this case is a specific product . Application : In this first learning launch we wanted to test key factors which were affordability and attractive packaging . We introduced our product in a small store in a working class neighborhood we had worked with . The product had a specific price and a design we had previously worked on and was placed on shelves where we could observe the customers ’ reactions . We would take note of whether the customer would simply pass by the product without even noticing it , if the customer would pick the product up , see the price and place it back , or if the customer would take it with them . If the customer bought the product , we would interview them to see what they liked about it . If they were only attracted by it , we would ask them what element did n’t convince them to buy it . In the second learning launch we wanted to test the quality of the product , specifically if the customer liked the flavor of it . This time we worked in another working class neighborhood , and offered customers to try our product and if they did n’t like it , we would give them their money back . We also offered that if they gave us their feedback through the entire process , we would share with them loyalty cards in order for them to get discounts on our products . By taking this approach , we not only got to test the quality of our product but also got many of them involved in the iteration process in order to improve the final outcome . Insight : By applying the learning launch tool , we were able to confirm part of our assumptions but we also learned that there were elements that we could develop further . The pricing and the product design did have the result we were expecting . The customers were interested in the packaging and when they saw the price , they did not get discouraged . However , customers did have more feedback on the quality of the product than anticipated . They specifically stressed on the lack of flavor of the product and what we could do to make it more tasteful . We will include this feedback
in our following product launches in order to continue to improve our product before launching in more stores in the selected neighborhoods . Approach : The learning launch tool is the ideal tool in the stage in which we find ourselves in because we have already gone through most of the design thinking process and what we needed was to gain further insight from actual customers . We needed to get out in the street and get a feel of how our product had to change in order to really fulfill that void in the market and achieve our objectives : create an affordable product that was nutritious and convenient . However , we have emphasized that in order for a learning launch to be successful we have to implement the feedback obtained into improving the product . We also came to the conclusion that this not only has to be done at this stage , we plan to improve our communication systems with our customers in order to be able to integrate feedback quickly and effectively for future products and the entire company structure .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection on a Learning Launch in the Food Industry
Challenge : I am part of a group of partners that is developing a food product that is affordable , provides the essential nutrients for a healthy meal , and is easy and convenient to consume . Since we are bootstrapping the business , we have used the design thinking approach to ensure that we fail fast and cheap as well as learn how and where to improve our product . The objective of the learning launch was to test the pricing , the packaging and the quality of the product in specific neighborhoods of the city . Selection : Our group has gone through different stages of the design thinking process , having gathered insights and formed concepts and prototypes through various tools we applied . We are currently ready to try the learning launch tool in order to test those assumptions and concepts we have been iterating . We are ready to get out and talk to customers . As a brief description , to do a learning launch is to execute fast and inexpensive experiments to gain insights and feedback on the key assumptions you are testing , which in this case is a specific product . Application : In this first learning launch we wanted to test key factors which were affordability and attractive packaging . We introduced our product in a small store in a working class neighborhood we had worked with . The product had a specific price and a design we had previously worked on and was placed on shelves where we could observe the customers ’ reactions . We would take note of whether the customer would simply pass by the product without even noticing it , if the customer would pick the product up , see the price and place it back , or if the customer would take it with them . If the customer bought the product , we would interview them to see what they liked about it . If they were only attracted by it , we would ask them what element did n’t convince them to buy it . In the second learning launch we wanted to test the quality of the product , specifically if the customer liked the flavor of it . This time we worked in another working class neighborhood , and offered customers to try our product and if they did n’t like it , we would give them their money back . We also offered that if they gave us their feedback through the entire process , we would share with them loyalty cards in order for them to get discounts on our products . By taking this approach , we not only got to test the quality of our product but also got many of them involved in the iteration process in order to improve the final outcome . Insight : By applying the learning launch tool , we were able to confirm part of our assumptions but we also learned that there were elements that we could develop further . The pricing and the product design did have the result we were expecting . The customers were interested in the packaging and when they saw the price , they did not get discouraged . However , customers did have more feedback on the quality of the product than anticipated . They specifically stressed on the lack of flavor of the product and what we could do to make it more tasteful . We will include this feedback
in our following product launches in order to continue to improve our product before launching in more stores in the selected neighborhoods . Approach : The learning launch tool is the ideal tool in the stage in which we find ourselves in because we have already gone through most of the design thinking process and what we needed was to gain further insight from actual customers . We needed to get out in the street and get a feel of how our product had to change in order to really fulfill that void in the market and achieve our objectives : create an affordable product that was nutritious and convenient . However , we have emphasized that in order for a learning launch to be successful we have to implement the feedback obtained into improving the product . We also came to the conclusion that this not only has to be done at this stage , we plan to improve our communication systems with our customers in order to be able to integrate feedback quickly and effectively for future products and the entire company structure .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9550 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection - Mind Mapping
Challenge When I was in college , I was part of a consulting group which focuses on supporting NGOs . I was assigned to the group of 4 people which consults an NGO that helps African mixed kids . This NGO holds community events each weekend for kids and parents with African roots and about 15 families engage each week . Events are always successful , they have fun but the NGO itself has serious financial problems and the NGO leader was willing to collect more donations to continue the activity . So my challenge was to solve how to raise more funds for this NGO .
Selection We selected a “ Mind Mapping ” tool to find the main cause of the problem and it was really effective to build up hypotheses on how to solve them . Before adopting a mind mapping tool , we conducted some interviews and collected data . We had some meetings with the leader and a financial executive , kids and parents who are involved in this activity , and donors . We had so much information communicating with them , so the next step was to think about which information we should focus on . Mind mapping is a tool for finding coherent stories of hypotheses so it was a good tool for us after all these interviews and did n’t know what to focus on .
Application We lay out all the insights from the interviews on a mind mapping tool called “ mindmeister , ” which we can share and make a mind map online together . First we made clusters with each personas , and wrote down what they said about the donor system . Second we collected the common elements of information and asked ourselves “ why this happens . ” By doing so , we could find out that although there are many fans of this NGO , like those who register on the mailing list , few people donate . Donations were done by very few people like professors and specialists but not by “ light fans . ” This conclusion united the group because the goal became clear , so in that sense , mind mapping was very effective .
Insight and Approach I found out that mind mapping is a strong tool for gathering , sharing your team ’s assumptions and creating a common goal . And is effective before generating ideas about how to solve them . I ’d like to use it the next time between ‘ what is ’ and ‘ what if ’ phase , and also to use different tools when it comes to ‘ what if ’ phase . In the ‘ what if ’ phase , after using a mind mapping tool , we moved on to thinking how to improve the PRs . At that time we focused on how to make attractive potential HP and SNS they were using but I regret that we just focused on the media which this NGO already had . I did n't know the design thinking at that time and creative idea generation was lacking . Now after the course , I 'd like to focus more on how to be more creative when thinking about the solution , because the hypothesis story was clear after the mind mapping and unless this goal is clear , we could be more creative , for example using “ brainstorming '' . But overall , taking this course was a very good opportunity for reflecting on my project and my way of problem - solving thinking , thank you !
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Mind Mapping
Challenge When I was in college , I was part of a consulting group which focuses on supporting NGOs . I was assigned to the group of 4 people which consults an NGO that helps African mixed kids . This NGO holds community events each weekend for kids and parents with African roots and about 15 families engage each week . Events are always successful , they have fun but the NGO itself has serious financial problems and the NGO leader was willing to collect more donations to continue the activity . So my challenge was to solve how to raise more funds for this NGO .
Selection We selected a “ Mind Mapping ” tool to find the main cause of the problem and it was really effective to build up hypotheses on how to solve them . Before adopting a mind mapping tool , we conducted some interviews and collected data . We had some meetings with the leader and a financial executive , kids and parents who are involved in this activity , and donors . We had so much information communicating with them , so the next step was to think about which information we should focus on . Mind mapping is a tool for finding coherent stories of hypotheses so it was a good tool for us after all these interviews and did n’t know what to focus on .
Application We lay out all the insights from the interviews on a mind mapping tool called “ mindmeister , ” which we can share and make a mind map online together . First we made clusters with each personas , and wrote down what they said about the donor system . Second we collected the common elements of information and asked ourselves “ why this happens . ” By doing so , we could find out that although there are many fans of this NGO , like those who register on the mailing list , few people donate . Donations were done by very few people like professors and specialists but not by “ light fans . ” This conclusion united the group because the goal became clear , so in that sense , mind mapping was very effective .
Insight and Approach I found out that mind mapping is a strong tool for gathering , sharing your team ’s assumptions and creating a common goal . And is effective before generating ideas about how to solve them . I ’d like to use it the next time between ‘ what is ’ and ‘ what if ’ phase , and also to use different tools when it comes to ‘ what if ’ phase . In the ‘ what if ’ phase , after using a mind mapping tool , we moved on to thinking how to improve the PRs . At that time we focused on how to make attractive potential HP and SNS they were using but I regret that we just focused on the media which this NGO already had . I did n't know the design thinking at that time and creative idea generation was lacking . Now after the course , I 'd like to focus more on how to be more creative when thinking about the solution , because the hypothesis story was clear after the mind mapping and unless this goal is clear , we could be more creative , for example using “ brainstorming '' . But overall , taking this course was a very good opportunity for reflecting on my project and my way of problem - solving thinking , thank you !
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 19706 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Storytelling
1 . Challenge :
I am a professional worker in the business of tourism and hospitality . I´m now in Argentina where is going throught hard times because of the Pandemic situation . So I decided at the beginning of April to keep growing my intelect and signed up for studying a Degree on Digital Marketing at “ Digital House ” -coding school . During the course , Storytelling understanding was essential to pass the final exam , where you had to give a presentation showing the results of your advertising campaigns .
2 . Selection :
The Project I was assigned , consisted on the representation of a plumbing service company . I started making a long research at the local market of those who provides the service in the capital of Buenos Aires . I noticed that the digital comunication of “ my competition ” was really poor and empty of innovation or creativity . I knew that to make a difference , the focus on the insights for the creation of the content was essential . The content had to be relevant , original and thrilling to get a place in the mind of the costumer .
3 . Application :
When I decided which market segment would be my main objective , I started to think and act in my mind like that ideal coustumer . ( Visualization ) In those moments where the ideal client thinks they need help but does not say so , is the insight where our advertising should be reminded .
4 . Insight :
The content I generated was focused in a funny but accurate way of showing the solutions that the company could provide if any type of problem related to broken pipes , drains , water loss or maintenance in general among others happened . So the content trough images and videos where showing different scenarios of the customer on a daily life facing unexpected situations . In which our company turned out to be the hero in question . The video content was about 30 seconds long , and the story I presented finished always with costumer in a happy mood .
5 . Approach :
Having an empathic mentality allows us to perceive and feel what our client could feel or perceive , from my point of view in the next opportunity , it would change the market niche telling another story to expand my audiences and business .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling
1 . Challenge :
I am a professional worker in the business of tourism and hospitality . I´m now in Argentina where is going throught hard times because of the Pandemic situation . So I decided at the beginning of April to keep growing my intelect and signed up for studying a Degree on Digital Marketing at “ Digital House ” -coding school . During the course , Storytelling understanding was essential to pass the final exam , where you had to give a presentation showing the results of your advertising campaigns .
2 . Selection :
The Project I was assigned , consisted on the representation of a plumbing service company . I started making a long research at the local market of those who provides the service in the capital of Buenos Aires . I noticed that the digital comunication of “ my competition ” was really poor and empty of innovation or creativity . I knew that to make a difference , the focus on the insights for the creation of the content was essential . The content had to be relevant , original and thrilling to get a place in the mind of the costumer .
3 . Application :
When I decided which market segment would be my main objective , I started to think and act in my mind like that ideal coustumer . ( Visualization ) In those moments where the ideal client thinks they need help but does not say so , is the insight where our advertising should be reminded .
4 . Insight :
The content I generated was focused in a funny but accurate way of showing the solutions that the company could provide if any type of problem related to broken pipes , drains , water loss or maintenance in general among others happened . So the content trough images and videos where showing different scenarios of the customer on a daily life facing unexpected situations . In which our company turned out to be the hero in question . The video content was about 30 seconds long , and the story I presented finished always with costumer in a happy mood .
5 . Approach :
Having an empathic mentality allows us to perceive and feel what our client could feel or perceive , from my point of view in the next opportunity , it would change the market niche telling another story to expand my audiences and business .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12068 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Why Dirt is Good for Kids – Storytelling
Challenge & Selection
Storytelling is one of the oldest and best means we have of engaging an audience , and for good reason — stories convey more than facts . Studies show that stories help people empathize and emotionally connect with information , meaning they ’re more likely to absorb something when it ’s presented in a narrative format . I believe dirt is good for kids because without dirt there would be no experience . Dirt is the mark of adventure . It 's a sign that we 're getting stuck in and learning from life . Children do n't only learn by being taught . They learn by doing . Hands - on experience , discovery , and trial and error are vital to every child 's healthy happy development . Laundry might not be fun , but do n't worry – ACTIVE Clean will take care of even the toughest stains , so you can concentrate on the important stuff . Dirt is an essential experience for life .
Application
I know how important messy play is for little ones – every stain is a sign of learning and growing . That 's why we say that dirt is good , from muddy splashes to sticky food stains – they 're all part of how children learn through play and explore the world around them .
Four reasons to encourage messy play:-
Children learn through messy play
Active kids are healthy kids
Playing helps personality development for kids
It feeds their imaginations
So the reason behind encouraging the play activities for kids is that women not just wash the clothes to clean it but also she is contributing to the overall growth of her child .
Insight & Approach
The basic rule of storytelling is “ show , do n’t tell . ” we know this well , as they aim to craft stories that demonstrate how a product or service will enrich people ’s lives . They understand that people are n’t just buying products , they ’re buying better versions of themselves which means they want to know how a product will shape their lives and own narratives .
Giving a story to go along with it humanises your brand and increases the chances that a potential buyer will relate to your message .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Why Dirt is Good for Kids – Storytelling
Challenge & Selection
Storytelling is one of the oldest and best means we have of engaging an audience , and for good reason — stories convey more than facts . Studies show that stories help people empathize and emotionally connect with information , meaning they ’re more likely to absorb something when it ’s presented in a narrative format . I believe dirt is good for kids because without dirt there would be no experience . Dirt is the mark of adventure . It 's a sign that we 're getting stuck in and learning from life . Children do n't only learn by being taught . They learn by doing . Hands - on experience , discovery , and trial and error are vital to every child 's healthy happy development . Laundry might not be fun , but do n't worry – ACTIVE Clean will take care of even the toughest stains , so you can concentrate on the important stuff . Dirt is an essential experience for life .
Application
I know how important messy play is for little ones – every stain is a sign of learning and growing . That 's why we say that dirt is good , from muddy splashes to sticky food stains – they 're all part of how children learn through play and explore the world around them .
Four reasons to encourage messy play:-
Children learn through messy play
Active kids are healthy kids
Playing helps personality development for kids
It feeds their imaginations
So the reason behind encouraging the play activities for kids is that women not just wash the clothes to clean it but also she is contributing to the overall growth of her child .
Insight & Approach
The basic rule of storytelling is “ show , do n’t tell . ” we know this well , as they aim to craft stories that demonstrate how a product or service will enrich people ’s lives . They understand that people are n’t just buying products , they ’re buying better versions of themselves which means they want to know how a product will shape their lives and own narratives .
Giving a story to go along with it humanises your brand and increases the chances that a potential buyer will relate to your message .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 18048 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | MIND MAPPING APPLIED TO RISING THE BAR IN MAN OPS
Challenge
At the company I work for , we are transforming . Following a change of board and a pandemic , our strategy has shifted towards an energizing and hopeful vision based on net zero emissions in production process and products . However , maintaining operational rigor , calm and not being carried away by uncertainty and unease can be a challenge .
The pandemic has deprived us of our escapes , of our social relationships , and the number of supervisors in the plant has also decreased . The transformation of the company implies a reduction in personnel and a reconfiguration of hierarchy and ways of working . Simultaneously , the number of civil and construction works in the refinery increases to adapt to a new scenario of more sustainable production .
More jobs in the plant , fewer supervisors , and a climate of uncertainty = more risk of unwanted events .
Fact : The number of potential incidents at other refineries has increased . Our internal verifications show an upward trend in the number of " minor errors " .
Challenge : to rise commitment and proactivity standards withing the first line workforce . As a result , fewer incidents are expected .
Questions : What can we do to increase the level of care ? How can we prevent the number of incidents from increasing in our refinery , and with it the risk of suffering an accident ? What is in our power to provide peace of mind in an uncertain time to mitigate the human factor in errors ?
Selection
This is not an easy problem to solve since it involves many soft skills the engineers and operators who work in the plant are not very used to . The project was assigned to a colleague and me , but we believe that it is worth expanding the spectrum of opinion , at least , to the entire XLT of Operations to broaden perspectives and fully understand the problem and the underlying causes
I think the problem is abstract enough to use a tool that helps us define some basic criteria to move to the next stage . That is why I have chosen mind - mapping . Mind - mapping is a technique typically used to explore data and find patterns and perspectives that lead to insights and more creative solutions .
I´m sure it would provide a good basis for us to understand underlying issues , putting ourselves in the shoes of operators ’ collective and to move from " what is " to " what if " .
Application
Due to the pandemic , we are unable to meet face - to - face in a room to see all the data first - hand . I therefore organized a virtual session and previously sent the following documentation :
- Analysis of recent high potential incidents of other refineries of the group
- Analysis of internal incidents
- KPIs for compliance with our operational excellence parameters
- Results of the last employee satisfaction survey ( shifts )
- Analysis of the results of the survey / interviews carried out by the WANT team of the UJI ( Positive Organizational Psychology ) based on their Health and Resilient Organizations standards
As I said , I summoned the entire XLT after telling them that we needed their collaboration to promote a change in mindset ; we are 14 people . I started the meeting by sharing screen and sequentially showed all the documents that I mentioned above and that I sent as pre - read or significant data for the meeting . I wanted to spend time displaying all the data in case someone had n't been able to see it in full .
Next , we shared a panel of the Whiteboard application and I asked each one of them to put , in different notes and individually , the learnings they had obtained from the visualization of the information provided , without previously commenting on it with anyone . Then we gave ourselves 10 minutes to read all the notes and think about how they could be clustered . It took us about 40 minutes to perform this step , which was somewhat chaotic in Whiteboard because there were many people without being able to see each other ’s expression when sharing a screen . Maybe it would have been better to set shifts .
Finally , we were able to summarize in 1 or 2 sentences the fundamental ideas of each cluster and we took a break before proceeding to interconnect them . The part of interconnection and specification of the criteria of the process took us around 1.5 hours , where I acted as a coach asking questions like : and what does that translate into ? Why do we think that happens ? What does this affect to ? ...
Insight
The fundamental insights of our process were that we had a very pyramidal structure that left little room for the operators to take the initiative . We must delegate part of the control to create a structure of acquisition of individual leadership , responsibility , and proactivity . This is also related to the factors that fared worst in employee satisfaction surveys . However , to give up control , we must work on tools so that they can assume it .
- The first is to create competence ( improving training processes , training exercises , participation in creating procedures ... )
- The second is clarity in our direction ( set the main goal for the semester / year and put it in writing in the control room , repeat the message , quarterly review of progress towards our objective , etc . )
Mind - mapping has seemed like an excellent technique to land soft and abstract targets in tangible actions .
Approach
I would use the same tool next time , however , I will take care of reserving the auditorium room ( with capacity for many people ) to be able to do the exercise in person safely with the sanitary measures that apply , since the Whiteboard alternative reduces fluidity and hinders the dynamics .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: MIND MAPPING APPLIED TO RISING THE BAR IN MAN OPS
Challenge
At the company I work for , we are transforming . Following a change of board and a pandemic , our strategy has shifted towards an energizing and hopeful vision based on net zero emissions in production process and products . However , maintaining operational rigor , calm and not being carried away by uncertainty and unease can be a challenge .
The pandemic has deprived us of our escapes , of our social relationships , and the number of supervisors in the plant has also decreased . The transformation of the company implies a reduction in personnel and a reconfiguration of hierarchy and ways of working . Simultaneously , the number of civil and construction works in the refinery increases to adapt to a new scenario of more sustainable production .
More jobs in the plant , fewer supervisors , and a climate of uncertainty = more risk of unwanted events .
Fact : The number of potential incidents at other refineries has increased . Our internal verifications show an upward trend in the number of " minor errors " .
Challenge : to rise commitment and proactivity standards withing the first line workforce . As a result , fewer incidents are expected .
Questions : What can we do to increase the level of care ? How can we prevent the number of incidents from increasing in our refinery , and with it the risk of suffering an accident ? What is in our power to provide peace of mind in an uncertain time to mitigate the human factor in errors ?
Selection
This is not an easy problem to solve since it involves many soft skills the engineers and operators who work in the plant are not very used to . The project was assigned to a colleague and me , but we believe that it is worth expanding the spectrum of opinion , at least , to the entire XLT of Operations to broaden perspectives and fully understand the problem and the underlying causes
I think the problem is abstract enough to use a tool that helps us define some basic criteria to move to the next stage . That is why I have chosen mind - mapping . Mind - mapping is a technique typically used to explore data and find patterns and perspectives that lead to insights and more creative solutions .
I´m sure it would provide a good basis for us to understand underlying issues , putting ourselves in the shoes of operators ’ collective and to move from " what is " to " what if " .
Application
Due to the pandemic , we are unable to meet face - to - face in a room to see all the data first - hand . I therefore organized a virtual session and previously sent the following documentation :
- Analysis of recent high potential incidents of other refineries of the group
- Analysis of internal incidents
- KPIs for compliance with our operational excellence parameters
- Results of the last employee satisfaction survey ( shifts )
- Analysis of the results of the survey / interviews carried out by the WANT team of the UJI ( Positive Organizational Psychology ) based on their Health and Resilient Organizations standards
As I said , I summoned the entire XLT after telling them that we needed their collaboration to promote a change in mindset ; we are 14 people . I started the meeting by sharing screen and sequentially showed all the documents that I mentioned above and that I sent as pre - read or significant data for the meeting . I wanted to spend time displaying all the data in case someone had n't been able to see it in full .
Next , we shared a panel of the Whiteboard application and I asked each one of them to put , in different notes and individually , the learnings they had obtained from the visualization of the information provided , without previously commenting on it with anyone . Then we gave ourselves 10 minutes to read all the notes and think about how they could be clustered . It took us about 40 minutes to perform this step , which was somewhat chaotic in Whiteboard because there were many people without being able to see each other ’s expression when sharing a screen . Maybe it would have been better to set shifts .
Finally , we were able to summarize in 1 or 2 sentences the fundamental ideas of each cluster and we took a break before proceeding to interconnect them . The part of interconnection and specification of the criteria of the process took us around 1.5 hours , where I acted as a coach asking questions like : and what does that translate into ? Why do we think that happens ? What does this affect to ? ...
Insight
The fundamental insights of our process were that we had a very pyramidal structure that left little room for the operators to take the initiative . We must delegate part of the control to create a structure of acquisition of individual leadership , responsibility , and proactivity . This is also related to the factors that fared worst in employee satisfaction surveys . However , to give up control , we must work on tools so that they can assume it .
- The first is to create competence ( improving training processes , training exercises , participation in creating procedures ... )
- The second is clarity in our direction ( set the main goal for the semester / year and put it in writing in the control room , repeat the message , quarterly review of progress towards our objective , etc . )
Mind - mapping has seemed like an excellent technique to land soft and abstract targets in tangible actions .
Approach
I would use the same tool next time , however , I will take care of reserving the auditorium room ( with capacity for many people ) to be able to do the exercise in person safely with the sanitary measures that apply , since the Whiteboard alternative reduces fluidity and hinders the dynamics .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 14501 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | 1 . My Three Key Learnings from Design Thinking :
• Empathy : Empathy can be a useful way of solving problems . Listening to people and what they have to say goes a long way .
• Ideate : Brainstorming about ideas and thinking about them from a different perspective gives you a real insight .
• Do n’t be afraid to fail : Failure makes you go on a different path and makes you doubt your ideas
2 . My Mind Map :
3 . Reflection on how to apply Design Thinking to my workplace : Design Thinking gave me insights on how to make those sessions more fruitful . We had a brainstorm meeting during my second week of taking this class . I told everyone to stand up and use post - it notes to make mind maps and help us with our ideas . And it worked ! Standing provides a more interactive environment than sitting and writing ideas on a whiteboard made sessions more productive
4 . Insight : Design Thinking made me want to share the ideas I learned in the course and how I could apply it to improve our problem - solving processes . While we do already think of creative solutions for problems , forming ideas , making prototypes etc help a lot in solving challenges .
Here is my list of Ideas :
• Share my findings with colleagues .
• Give a talk during a staff meeting about each of the steps in Design Thinking .
• Interview readers to find out what they like and do n’t like .
• Make sketches for more prototypes .
5 . Here are my ideas that I would further prototype and test :
• Share my learnings with colleagues . At the end of our weekly production meeting , I could go over one of each area that I learned about .
• Make a list or write a summary of how to make brainstorming meetings more productive and share it with the entire Marketing Division in one of our monthly meetings .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: 1 . My Three Key Learnings from Design Thinking :
• Empathy : Empathy can be a useful way of solving problems . Listening to people and what they have to say goes a long way .
• Ideate : Brainstorming about ideas and thinking about them from a different perspective gives you a real insight .
• Do n’t be afraid to fail : Failure makes you go on a different path and makes you doubt your ideas
2 . My Mind Map :
3 . Reflection on how to apply Design Thinking to my workplace : Design Thinking gave me insights on how to make those sessions more fruitful . We had a brainstorm meeting during my second week of taking this class . I told everyone to stand up and use post - it notes to make mind maps and help us with our ideas . And it worked ! Standing provides a more interactive environment than sitting and writing ideas on a whiteboard made sessions more productive
4 . Insight : Design Thinking made me want to share the ideas I learned in the course and how I could apply it to improve our problem - solving processes . While we do already think of creative solutions for problems , forming ideas , making prototypes etc help a lot in solving challenges .
Here is my list of Ideas :
• Share my findings with colleagues .
• Give a talk during a staff meeting about each of the steps in Design Thinking .
• Interview readers to find out what they like and do n’t like .
• Make sketches for more prototypes .
5 . Here are my ideas that I would further prototype and test :
• Share my learnings with colleagues . At the end of our weekly production meeting , I could go over one of each area that I learned about .
• Make a list or write a summary of how to make brainstorming meetings more productive and share it with the entire Marketing Division in one of our monthly meetings .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 20060 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example reflection – Visualization
Challenge & Selection
I am a graphic designer and work for an email marketing agency , as a team , we design and develop web sites , graphic design , communication strategies and social networks . When we have an any kind of these projects , our results are not the best cuality because of our disorganization , we don´t have a process and workflow .
There are 3 areas to organize the workflow in order to execute the workflow : Coordination / Communication team / Design team . these 3 areas are commonly in misunderstandings because of there is no time enough to clear up doubts , and analyze the projects to know what objectives they must meet . So the results have many changes on the way and sometimes they must be done twice . This is a waste of time , we lose clients , energy and co - workers are not happy .
Application
The idea is to create a workflow to use time appropriately to not lose clients , create better projects that meet their needs , happy clients and happy co - workers .
We create a mind mapping by talking about the way we make the request of every area and clarifying the misunderstandings between us in a wokflow , every area made cards of their needs to do better . We put at the top the coordinator , who will be responsable for bringing the projects and explain them to communication team and desing team , then together answer to the 4 questions to design thinking process : what is ? what if ? what wows ? and what works ? for every project we face .
Once we obtain enough ideas and data from that process , we can create a schedule where coordination delivers their part to communication area , then communication area can make contents and plan their strategy and communicate to design team objetives , kinds of graphic or digital materials to deliver , graphic style and material to work with . Then design area is ready to work their magic and deliver design proposals according to what the client needs to resolve their need .
Once design team finish , coordination / communication team and design team , have a detailed review of the design proposals doing improvements if neccesary . And then coordination can show them to the client . This way time will be enough to have an effective workflow .
Insight and Approach
As a team we´ve learned , how important is to have a workflow to be succesfull in our porjects and to feel happy about our co - workers , taking time to look inside projects , solving them effectively and meeting ther needs properly , and how if every team works their line there won´t be misundestandings , and the work can be more easy . And in the way we can make improvements in our workflow , lloking at what wokrs and does not work for us .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example reflection – Visualization
Challenge & Selection
I am a graphic designer and work for an email marketing agency , as a team , we design and develop web sites , graphic design , communication strategies and social networks . When we have an any kind of these projects , our results are not the best cuality because of our disorganization , we don´t have a process and workflow .
There are 3 areas to organize the workflow in order to execute the workflow : Coordination / Communication team / Design team . these 3 areas are commonly in misunderstandings because of there is no time enough to clear up doubts , and analyze the projects to know what objectives they must meet . So the results have many changes on the way and sometimes they must be done twice . This is a waste of time , we lose clients , energy and co - workers are not happy .
Application
The idea is to create a workflow to use time appropriately to not lose clients , create better projects that meet their needs , happy clients and happy co - workers .
We create a mind mapping by talking about the way we make the request of every area and clarifying the misunderstandings between us in a wokflow , every area made cards of their needs to do better . We put at the top the coordinator , who will be responsable for bringing the projects and explain them to communication team and desing team , then together answer to the 4 questions to design thinking process : what is ? what if ? what wows ? and what works ? for every project we face .
Once we obtain enough ideas and data from that process , we can create a schedule where coordination delivers their part to communication area , then communication area can make contents and plan their strategy and communicate to design team objetives , kinds of graphic or digital materials to deliver , graphic style and material to work with . Then design area is ready to work their magic and deliver design proposals according to what the client needs to resolve their need .
Once design team finish , coordination / communication team and design team , have a detailed review of the design proposals doing improvements if neccesary . And then coordination can show them to the client . This way time will be enough to have an effective workflow .
Insight and Approach
As a team we´ve learned , how important is to have a workflow to be succesfull in our porjects and to feel happy about our co - workers , taking time to look inside projects , solving them effectively and meeting ther needs properly , and how if every team works their line there won´t be misundestandings , and the work can be more easy . And in the way we can make improvements in our workflow , lloking at what wokrs and does not work for us .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 11731 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | I have been a freelancer for 2 years and I realised a freelancing platform specifically for my country is difficult to find . Now , I thought of creating one but , there were some hurdles that I faced along the way .
The lack of fund was one major problem faced by me and it forced me to look for an investor and to convert the investor in believing my idea , I used storytelling tool because I believe it has a lasting effect in the receivers memory and the ideas can be presented in an appealing manner .
I created visual images that vividly described what I had in mind and how the platform would be perceived by the public . I used canva for creating content . The usage of tool proved to be helpful and I was able to convince the investor .
I used canva for the purpose of storytelling and found out that if you understand the tool at your disposal a lot more can be done than what you had thought earlier .
Next time I would use the mind mapping tool because I believe for a larger audience it is a good fit and it can deliver significant data .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: I have been a freelancer for 2 years and I realised a freelancing platform specifically for my country is difficult to find . Now , I thought of creating one but , there were some hurdles that I faced along the way .
The lack of fund was one major problem faced by me and it forced me to look for an investor and to convert the investor in believing my idea , I used storytelling tool because I believe it has a lasting effect in the receivers memory and the ideas can be presented in an appealing manner .
I created visual images that vividly described what I had in mind and how the platform would be perceived by the public . I used canva for creating content . The usage of tool proved to be helpful and I was able to convince the investor .
I used canva for the purpose of storytelling and found out that if you understand the tool at your disposal a lot more can be done than what you had thought earlier .
Next time I would use the mind mapping tool because I believe for a larger audience it is a good fit and it can deliver significant data .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 17545 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge & Selection
I am an employee at a leading global technology research and advisory firm . Within the daily business of external project - related work , we also have a lot of intern - related projects ongoing . I recently was challenged by one of these intern projects regarding the development of a unique & flexible MBA program for extra - occupational studying in the company .
Being able to deliver an innovative , unique & flexible program , we decided to use the Design Thinking Approach and therefore started with the Visualization Tool .
Application
I started with the Visualization Tool by identifying the most critical stakeholders within the model and drawing them on a whiteboard - the student and the company . Both stakeholders have a relationship to each other within they can deliver different values . Furthermore , both of them have different requirements , prerequisites , wishes , and needs . Therefore , to be able to design a high - quality model that even more is flexibly adjustable to various study programs , I had to get to know the environment .
So , I knew that I first had to identify all the crucial criteria of both stakeholders . There are already a lot of existing models of companies supporting extra - occupational studying . That enabled me to visually draw up the essential support possibilities and requirements of the company on myself . Identifying these for MBA students was quite trickier since human - related values often differ a lot . To overcome this problem , I decided to start a survey with 20 recent MBA students in our company . The survey had the following key questions : 1 ) What were the biggest challenges of your studies ? 2 ) What kind of support would you have liked to have during your studies ? 3 ) What is the most significant benefit you could deliver to your company after you finished your MBA ?
After the survey , I started to use the results to develop a graphic overview with my already existing most essential stakeholders . Since I already knew what kind of support our MBA Students wanted to have and what benefit they would , therefore , be able to deliver to the company , I only needed to know what and how the company itself would be able to provide it and what benefit they wanted to have for it . I designed a graphic overview of all crucial answers that were given by the students and invited our 15 members of the People & Organization board to a meeting . I did split them up in three groups with five people in each group . Each group had one of my designed overviews printed out and had 30 minutes to discuss and make notes to it . Afterward , we had a big group discussion about the different offerings and ideas of
how to provide them . In detail , we worked out the approaches of the three different groups , discussed them , and put everything together to one big graphic overview .
Insight & Approach
What I first recognized within this experiment was how powerful visualization is . By first listing up all crucial criteria of the customer ( the MBA students ) , I was able to create a customer- centric discussion with the leaderboard which resulted in finding new ways of different thinking as well as new approaches to help to create a model that both delivers value to the customer and the company . However , that was n't the only thing that amazed me . I never thought that a split - up discussion / visualization could have such a high impact and could give such a variety of different approaches and ideas . The high variety of approaches allowed us to see the necessary assistance for upcoming MBA students in different viewing angles and enabled us to dive deeper into discussions than usually .
Since I now know the positive impact of the visualization of problems , I will not only try to use it more often for myself . In my opinion , this should be the state - of - art tool for every discussion with big stakeholder groups to be able to deliver high - value products / models within little time and effort .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge & Selection
I am an employee at a leading global technology research and advisory firm . Within the daily business of external project - related work , we also have a lot of intern - related projects ongoing . I recently was challenged by one of these intern projects regarding the development of a unique & flexible MBA program for extra - occupational studying in the company .
Being able to deliver an innovative , unique & flexible program , we decided to use the Design Thinking Approach and therefore started with the Visualization Tool .
Application
I started with the Visualization Tool by identifying the most critical stakeholders within the model and drawing them on a whiteboard - the student and the company . Both stakeholders have a relationship to each other within they can deliver different values . Furthermore , both of them have different requirements , prerequisites , wishes , and needs . Therefore , to be able to design a high - quality model that even more is flexibly adjustable to various study programs , I had to get to know the environment .
So , I knew that I first had to identify all the crucial criteria of both stakeholders . There are already a lot of existing models of companies supporting extra - occupational studying . That enabled me to visually draw up the essential support possibilities and requirements of the company on myself . Identifying these for MBA students was quite trickier since human - related values often differ a lot . To overcome this problem , I decided to start a survey with 20 recent MBA students in our company . The survey had the following key questions : 1 ) What were the biggest challenges of your studies ? 2 ) What kind of support would you have liked to have during your studies ? 3 ) What is the most significant benefit you could deliver to your company after you finished your MBA ?
After the survey , I started to use the results to develop a graphic overview with my already existing most essential stakeholders . Since I already knew what kind of support our MBA Students wanted to have and what benefit they would , therefore , be able to deliver to the company , I only needed to know what and how the company itself would be able to provide it and what benefit they wanted to have for it . I designed a graphic overview of all crucial answers that were given by the students and invited our 15 members of the People & Organization board to a meeting . I did split them up in three groups with five people in each group . Each group had one of my designed overviews printed out and had 30 minutes to discuss and make notes to it . Afterward , we had a big group discussion about the different offerings and ideas of
how to provide them . In detail , we worked out the approaches of the three different groups , discussed them , and put everything together to one big graphic overview .
Insight & Approach
What I first recognized within this experiment was how powerful visualization is . By first listing up all crucial criteria of the customer ( the MBA students ) , I was able to create a customer- centric discussion with the leaderboard which resulted in finding new ways of different thinking as well as new approaches to help to create a model that both delivers value to the customer and the company . However , that was n't the only thing that amazed me . I never thought that a split - up discussion / visualization could have such a high impact and could give such a variety of different approaches and ideas . The high variety of approaches allowed us to see the necessary assistance for upcoming MBA students in different viewing angles and enabled us to dive deeper into discussions than usually .
Since I now know the positive impact of the visualization of problems , I will not only try to use it more often for myself . In my opinion , this should be the state - of - art tool for every discussion with big stakeholder groups to be able to deliver high - value products / models within little time and effort .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12691 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | MIND MAPPING TO HELP A TRAINING COMPANY TRANSFORM THEIR BUSINESS MODEL
1 . Challenge
I run my own marketing consultancy specializing in commercial acceleration . My clients are large Life Sciences corporates . Exceptionally , a friend who owns a medium - size , international training company asked me to help facilitate a process to define a new , digitally - enabled business model for his company , including a roadmap on how to achieve the end - to - end digital transformation of the business as soon as possible .
The high urgency is due to the coronavirus crisis . While the training company has a strong proposition and a long , successful track record , it ’s fairly ‘ old - school ’ in its content , approach and methods ; it relies almost entirely on large face - to - face classroom trainings to get the job done for clients . This no longer works in the era of social distancing and remote work and must be urgently evolved .
The expectation is to upgrade content , ways of working and customer experience using technology with the overall goal of step - changing growth . This company not only wants to survive the crisis but also thrive in the new post - covid19 reality . I will be working amidst internal and external uncertainty , with a small team who worries about their current situation and manages budgets tightly . I want to use the Design Thinking approach to address the challenge . This paper will focus on how I will use MIND MAPPING to bridge the path from What Is to What if .
2 . Selection
I have used mind mapping formally and informally in the past but never as part of the rigorous yet flexible process Design Thinking provides . In the context of Design Thinking mind mapping is an incredibly powerful tool which allows its users to translate tons of disparate data into meaningful , communicable insights which deliver criteria on which to build innovation .
I am awed by this prospect as I know from experience that teams typically drown in data and do not use its full potential . I want our solution to be founded on robust data and insights . Mind mapping will help me achieve the transition from What If ( during which we will collect a lot of data ) to What If ( during which we apply it to develop potential solutions ) by identifying insights and design criteria .
As Darden Silvia Robbins said in the opening parts of her Coursera video ‘ Mind mapping is one of the most powerful tools in the design thinker ’s toolbox . It ’s used to look for patterns , it ’s used to look for insights , that lead to more creative solutions to your design challenge . ’
I am looking forward to harnessing mind mapping for my project .
3 . Application
I will use mind mapping - as Robbins puts it – ‘ as the engaging alternative to a giant report we might otherwise have written to sum up and communicate ( … ) step 1 ( What Is ) . I will approach the task as follows : • Gather disparate data from as many stakeholders and sources as possible including
internal and external qualitative interviews ( using projective techniques ) , ecosystem analysis , competitive analysis , best practice and technology analysis , quantitative data and other ways to mine information . This phase will yield a lot of data which will feed into the mind map as a CUSTOMER - centric input .
• ‘ Art Gallery ’ . As I am unable to work with the team face to face , in an ‘ art gallery ’ or an
‘ incident room ’ and so I will do it remotely , using technology while keeping faithful to the offline principles of mind mapping proposed in this course . I have identified a highly engaging brainstorming and workshopping platform called Klaxoon ( if interested pls see https://soto.com/listregister.asp ) and purchased their license to be able to deliver mind mapping remotely in an engaging , intuitive , visual and fun way .
1 . I will set up a ‘ virtual gallery ’ with the help of selected 2 team members . We will
screenshot and scan diverse items from different data sources and post them in the common virtual space on Klaxoon . This will be a great way of displaying and aligning everyone to ‘ what is ’ . This step might take 2 hours on a Zoom call .
2 . I will then invite everyone in the team ( ca 10 people ) to view the ‘ virtual gallery ’
as well as input any missing data in a central team workspace on Klaxoon . I will do it via a plenary zoom call with all of the team members present but will subsequently allow individual time to think and access to peruse the gallery over a few days following the call . Participants will be asked to choose items that resonate with them . They will capture their ‘ favourites ’ on new virtual post it notes . This will represent their individual view of what could help us with our design challenge .
3 . Participants will then be divided into 3 breakout teams and asked to first
individually clean up and organize items they picked up and then share their favourite / highest potential data / ideas with the team . Subsequently breakout teams will work to cluster , prioritize and develop themes and ideas . Examples of potential relevant themes for this project include ‘ remote work ’ , or ‘ content that wows online ’ ‘ or a ‘ fully automated webinar model ’ etc etc etc . The team will also discuss any ‘ outlier ideas ’ . The output of the breakout teams will be formulated as insights related to each cluster captured in a team ’s dedicated virtual board . This step should take about 1 - 2 hours in 3 parallel teams working in their breakout rooms on Zoom .
4 . We will subsequently reconnect in the plenary during which teams will debrief
their work and capture insights together . We will be asking ourselves a joint question about what we can uncover from every team ’s observations and insights using the ‘ so what ’ inquiry . We will also look for connections and/or redundancies between clusters . We will arrive at the joint list of key insights informing our design criteria .
5 . In that same call we will translate insights into design criteria that must be
fulfilled for our challenge to be successful . These conditions will be based on the insights we mined in course of the mind mapping process . One of the criteria might as well be ‘ fully remote delivery ’ . There will be other criteria that will fit with customer journey and day to day life . All these criteria will form a basis for ‘ What if ’ stage of the Design Thinking process . Step 5 and 6 will probably take ca . 2 hours of plenary work online .
4 . Insight
I anticipate that the insights and resulting design criteria collected and generated through the mind mapping exercise will not only be of superior quality but will also be fully understood , aligned , embraced and owned by the team . I anticipate that this methodology will allow all teams members to understand deeply and viscerally what ’s going on ( What is ) including some inconvenient truths where their business is in the eyes of the customer at this moment of the company history … This will allow us to have a great basis for the What If stage of the work – undefensive and open minded , working together to build the future as one team .
I also expect that there will be some unexpected new ideas and realizations , previously blocked by people ’s resistance and ‘ denial ’ of the present reality . Some team members may want to desperately hang on to the ‘ normal ’ represented by the work completed in the past whereas the company ’s success in the post - covid19 world requires fresh new approaches which are 100 percent digital and thus bulletproof for remote and dispersed client teams . A new sense of urgency and a ‘ burning platform ’ may be created in this company as a ‘ side effect ’ of going through the mind mapping exercise . This would be a wonderful bonus .
5 . Approach
My project has not been initiated yet so I ca n’t share specific past learnings . However I wanted to highlight a few potential challenges and solutions I anticipate as part of it being a fully digital / online journey .
1 . I anticipate potential issues moving from observation or themes to insights creation .
In the best of times this may be a tricky moment let alone when all the work needs to be completed remotely . The fact we ca n’t be physically in the presence of team
members may further exacerbate this problem . I will make sure to pay particular attention to this point of the process and allow enough time for this .
2 . The timings proposed by prof . Cristian should be extended to allow for the fully
remote / online work , for each step of the mind mapping process .
3 . I need to investigate in detail how to create good enough design criteria . I am aware
that different methods exist to achieve this .
4 . I might also want to create a summary document ( a report ! ) capturing key data ,
insights and design criteria as a physical representation of our virtual work . I know mind mapping is meant to replace a boring report but I would love to document our journey , using a ppt , or maybe a video ( tbd ) .
Thank you very much for your attention and time reading my work .
Warmest regards ,
Hennie Dijkstra
| EMAIL:
ID_NUM:
NAME_STUDENT: Hennie Dijkstra
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL: https://soto.com/listregister.asp
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: MIND MAPPING TO HELP A TRAINING COMPANY TRANSFORM THEIR BUSINESS MODEL
1 . Challenge
I run my own marketing consultancy specializing in commercial acceleration . My clients are large Life Sciences corporates . Exceptionally , a friend who owns a medium - size , international training company asked me to help facilitate a process to define a new , digitally - enabled business model for his company , including a roadmap on how to achieve the end - to - end digital transformation of the business as soon as possible .
The high urgency is due to the coronavirus crisis . While the training company has a strong proposition and a long , successful track record , it ’s fairly ‘ old - school ’ in its content , approach and methods ; it relies almost entirely on large face - to - face classroom trainings to get the job done for clients . This no longer works in the era of social distancing and remote work and must be urgently evolved .
The expectation is to upgrade content , ways of working and customer experience using technology with the overall goal of step - changing growth . This company not only wants to survive the crisis but also thrive in the new post - covid19 reality . I will be working amidst internal and external uncertainty , with a small team who worries about their current situation and manages budgets tightly . I want to use the Design Thinking approach to address the challenge . This paper will focus on how I will use MIND MAPPING to bridge the path from What Is to What if .
2 . Selection
I have used mind mapping formally and informally in the past but never as part of the rigorous yet flexible process Design Thinking provides . In the context of Design Thinking mind mapping is an incredibly powerful tool which allows its users to translate tons of disparate data into meaningful , communicable insights which deliver criteria on which to build innovation .
I am awed by this prospect as I know from experience that teams typically drown in data and do not use its full potential . I want our solution to be founded on robust data and insights . Mind mapping will help me achieve the transition from What If ( during which we will collect a lot of data ) to What If ( during which we apply it to develop potential solutions ) by identifying insights and design criteria .
As Darden Silvia Robbins said in the opening parts of her Coursera video ‘ Mind mapping is one of the most powerful tools in the design thinker ’s toolbox . It ’s used to look for patterns , it ’s used to look for insights , that lead to more creative solutions to your design challenge . ’
I am looking forward to harnessing mind mapping for my project .
3 . Application
I will use mind mapping - as Robbins puts it – ‘ as the engaging alternative to a giant report we might otherwise have written to sum up and communicate ( … ) step 1 ( What Is ) . I will approach the task as follows : • Gather disparate data from as many stakeholders and sources as possible including
internal and external qualitative interviews ( using projective techniques ) , ecosystem analysis , competitive analysis , best practice and technology analysis , quantitative data and other ways to mine information . This phase will yield a lot of data which will feed into the mind map as a CUSTOMER - centric input .
• ‘ Art Gallery ’ . As I am unable to work with the team face to face , in an ‘ art gallery ’ or an
‘ incident room ’ and so I will do it remotely , using technology while keeping faithful to the offline principles of mind mapping proposed in this course . I have identified a highly engaging brainstorming and workshopping platform called Klaxoon ( if interested pls see https://soto.com/listregister.asp ) and purchased their license to be able to deliver mind mapping remotely in an engaging , intuitive , visual and fun way .
1 . I will set up a ‘ virtual gallery ’ with the help of selected 2 team members . We will
screenshot and scan diverse items from different data sources and post them in the common virtual space on Klaxoon . This will be a great way of displaying and aligning everyone to ‘ what is ’ . This step might take 2 hours on a Zoom call .
2 . I will then invite everyone in the team ( ca 10 people ) to view the ‘ virtual gallery ’
as well as input any missing data in a central team workspace on Klaxoon . I will do it via a plenary zoom call with all of the team members present but will subsequently allow individual time to think and access to peruse the gallery over a few days following the call . Participants will be asked to choose items that resonate with them . They will capture their ‘ favourites ’ on new virtual post it notes . This will represent their individual view of what could help us with our design challenge .
3 . Participants will then be divided into 3 breakout teams and asked to first
individually clean up and organize items they picked up and then share their favourite / highest potential data / ideas with the team . Subsequently breakout teams will work to cluster , prioritize and develop themes and ideas . Examples of potential relevant themes for this project include ‘ remote work ’ , or ‘ content that wows online ’ ‘ or a ‘ fully automated webinar model ’ etc etc etc . The team will also discuss any ‘ outlier ideas ’ . The output of the breakout teams will be formulated as insights related to each cluster captured in a team ’s dedicated virtual board . This step should take about 1 - 2 hours in 3 parallel teams working in their breakout rooms on Zoom .
4 . We will subsequently reconnect in the plenary during which teams will debrief
their work and capture insights together . We will be asking ourselves a joint question about what we can uncover from every team ’s observations and insights using the ‘ so what ’ inquiry . We will also look for connections and/or redundancies between clusters . We will arrive at the joint list of key insights informing our design criteria .
5 . In that same call we will translate insights into design criteria that must be
fulfilled for our challenge to be successful . These conditions will be based on the insights we mined in course of the mind mapping process . One of the criteria might as well be ‘ fully remote delivery ’ . There will be other criteria that will fit with customer journey and day to day life . All these criteria will form a basis for ‘ What if ’ stage of the Design Thinking process . Step 5 and 6 will probably take ca . 2 hours of plenary work online .
4 . Insight
I anticipate that the insights and resulting design criteria collected and generated through the mind mapping exercise will not only be of superior quality but will also be fully understood , aligned , embraced and owned by the team . I anticipate that this methodology will allow all teams members to understand deeply and viscerally what ’s going on ( What is ) including some inconvenient truths where their business is in the eyes of the customer at this moment of the company history … This will allow us to have a great basis for the What If stage of the work – undefensive and open minded , working together to build the future as one team .
I also expect that there will be some unexpected new ideas and realizations , previously blocked by people ’s resistance and ‘ denial ’ of the present reality . Some team members may want to desperately hang on to the ‘ normal ’ represented by the work completed in the past whereas the company ’s success in the post - covid19 world requires fresh new approaches which are 100 percent digital and thus bulletproof for remote and dispersed client teams . A new sense of urgency and a ‘ burning platform ’ may be created in this company as a ‘ side effect ’ of going through the mind mapping exercise . This would be a wonderful bonus .
5 . Approach
My project has not been initiated yet so I ca n’t share specific past learnings . However I wanted to highlight a few potential challenges and solutions I anticipate as part of it being a fully digital / online journey .
1 . I anticipate potential issues moving from observation or themes to insights creation .
In the best of times this may be a tricky moment let alone when all the work needs to be completed remotely . The fact we ca n’t be physically in the presence of team
members may further exacerbate this problem . I will make sure to pay particular attention to this point of the process and allow enough time for this .
2 . The timings proposed by prof . Cristian should be extended to allow for the fully
remote / online work , for each step of the mind mapping process .
3 . I need to investigate in detail how to create good enough design criteria . I am aware
that different methods exist to achieve this .
4 . I might also want to create a summary document ( a report ! ) capturing key data ,
insights and design criteria as a physical representation of our virtual work . I know mind mapping is meant to replace a boring report but I would love to document our journey , using a ppt , or maybe a video ( tbd ) .
Thank you very much for your attention and time reading my work .
Warmest regards ,
Hennie Dijkstra
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Hennie Dijkstra"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [
"https://soto.com/listregister.asp"
],
"USERNAME": []
} | 6784 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Mind Mapping
Challenge / Selection
I 'm a full - time student , however I also indulge in personal training sessions where I train people
with regards to their respective fitness goals . I`ve observed that many gym members who work
under a trainer , although might achieved all their goals , however still lack any interest in the
workout that they do . Most of the time their workout consists of unnecessary long hours of
cardio where they are sweating like a pig and hating every bit of what they are forced to do .
Before I started taking personal clients , I used to look at such members and felt really bad for
them . So , I decided to work with a few clients free of cost to not only gain experience but to
also help them . I offered my services to a few members who wanted to shed a few pounds and
started I used the tool of mind mapping .
Application
First of all , before deciding by myself what I wanted for them to achieve , I asked them what
their goals were , I let them be in charge of their Goals and bodies instead of acting like an
authority over them . I kept asking them questions and told them to picture and map all of their
answers in their mind . After a series of question all the members came to the conclusion that
their goals had nothing to do with what they had been doing for years . I asked them to then
draw whatever they thought about during that time . I instructed them that although they want
to lose weight , they could still achieve it by different methods .
I gave them different option to mention on their maps for a single goal , this included different
things , strength training , resistance training , powerlifting , cross - fit and even cardio . I informed
them of each and every possible option and asked them to think about what would be more fun
to do . Some highlighted powerlifting some strength training , but none mentioned cardio .
Although whatever form of training they choose the weight loss depends upon calories
primarily hence I used training to supplement their weight loss process and also to make it
more fun by using the method of mind mapping where the visualization of all possibilities
made sense to them .
Insight / Approach
Conducting this session enlightened me that many of the gym members were highly
demotivated during the whole process of their weight loss journey , and required some
autonomy in their goals and everything . I could have just informed them about the said options
but rather I choose to make them use mind mapping and evaluate each possible option
themselves . When members were gives this tool of mind mapping , they saw all option and
possibilities in front of themselves , options which they never had seen before . This helped my
making a good name in the gym and also attracted more people to approach me for training
advice to hire me as personal trainer . I think more complex yet easy to use methods can be used
to approach clients such as quizzes or hierarchy chart where each possible option gives further
more options to select from .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping
Challenge / Selection
I 'm a full - time student , however I also indulge in personal training sessions where I train people
with regards to their respective fitness goals . I`ve observed that many gym members who work
under a trainer , although might achieved all their goals , however still lack any interest in the
workout that they do . Most of the time their workout consists of unnecessary long hours of
cardio where they are sweating like a pig and hating every bit of what they are forced to do .
Before I started taking personal clients , I used to look at such members and felt really bad for
them . So , I decided to work with a few clients free of cost to not only gain experience but to
also help them . I offered my services to a few members who wanted to shed a few pounds and
started I used the tool of mind mapping .
Application
First of all , before deciding by myself what I wanted for them to achieve , I asked them what
their goals were , I let them be in charge of their Goals and bodies instead of acting like an
authority over them . I kept asking them questions and told them to picture and map all of their
answers in their mind . After a series of question all the members came to the conclusion that
their goals had nothing to do with what they had been doing for years . I asked them to then
draw whatever they thought about during that time . I instructed them that although they want
to lose weight , they could still achieve it by different methods .
I gave them different option to mention on their maps for a single goal , this included different
things , strength training , resistance training , powerlifting , cross - fit and even cardio . I informed
them of each and every possible option and asked them to think about what would be more fun
to do . Some highlighted powerlifting some strength training , but none mentioned cardio .
Although whatever form of training they choose the weight loss depends upon calories
primarily hence I used training to supplement their weight loss process and also to make it
more fun by using the method of mind mapping where the visualization of all possibilities
made sense to them .
Insight / Approach
Conducting this session enlightened me that many of the gym members were highly
demotivated during the whole process of their weight loss journey , and required some
autonomy in their goals and everything . I could have just informed them about the said options
but rather I choose to make them use mind mapping and evaluate each possible option
themselves . When members were gives this tool of mind mapping , they saw all option and
possibilities in front of themselves , options which they never had seen before . This helped my
making a good name in the gym and also attracted more people to approach me for training
advice to hire me as personal trainer . I think more complex yet easy to use methods can be used
to approach clients such as quizzes or hierarchy chart where each possible option gives further
more options to select from .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9440 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection
Storytelling
Challenge
Selected as the Event Head of a Special Children Play , I was given the challenge of designing a play that could be performed by Special Children and , at the same time , conveyed a powerful and an important message to the audience .
However , as the Event Head , before moving on to the actual script of the play , I had to communicate everything to my team first . This initial step was extremely crucial to making sure that the event was a success and we were able to achieve our goal . So , the question was , how to inform the team about the vision I had for this event while also making sure that I had their 100 % attention and was able to inspire them to give their best .
Selection
Without a doubt , storytelling is one the most valuable skill that one can have . It helps you in networking , convey your ideas in an interesting way that captures your audience , and helps you in communication as well . You can use storytelling to inspire people , make them understand you better , and you can give value to your experiences as well . Storytelling is basically a skill that you can use to market and brand yourself .
As much of a great tool it is , I have got to admit that I am not the best storyteller . If anything , I would go as far to say that I am not even on a beginner level of the art of storytelling . Hence , I decided to use this opportunity to further enhance my skill level when it comes to storytelling by choosing the mentioned for my reflection .
Application
Before holding the first official meeting of the entire team , I made sure that the script of our play was ready . The day of the meeting , after going through introductions , it was time to tell them about my vision of the play . Instead of just passing copies of the script and asking the team members to read them by themselves , I decided that I am going to tell the script myself , except not the way scripts are read out loud , but rather telling it like a story .
Insight & Approach
The storytelling method helped a lot in team building and formation . Instead of each member reading the script on his own , they were all listening to the Event Head attentively . This also helped me to keep them motivated and make sure that everyone was on the same page . As we learned during the course that storytelling is a great way to grab your people ’s attention , so using this approach also helped in achieving that . Through storytelling I was able to increase the attention of my team , and hence increase their commitment and productivity as a result .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection
Storytelling
Challenge
Selected as the Event Head of a Special Children Play , I was given the challenge of designing a play that could be performed by Special Children and , at the same time , conveyed a powerful and an important message to the audience .
However , as the Event Head , before moving on to the actual script of the play , I had to communicate everything to my team first . This initial step was extremely crucial to making sure that the event was a success and we were able to achieve our goal . So , the question was , how to inform the team about the vision I had for this event while also making sure that I had their 100 % attention and was able to inspire them to give their best .
Selection
Without a doubt , storytelling is one the most valuable skill that one can have . It helps you in networking , convey your ideas in an interesting way that captures your audience , and helps you in communication as well . You can use storytelling to inspire people , make them understand you better , and you can give value to your experiences as well . Storytelling is basically a skill that you can use to market and brand yourself .
As much of a great tool it is , I have got to admit that I am not the best storyteller . If anything , I would go as far to say that I am not even on a beginner level of the art of storytelling . Hence , I decided to use this opportunity to further enhance my skill level when it comes to storytelling by choosing the mentioned for my reflection .
Application
Before holding the first official meeting of the entire team , I made sure that the script of our play was ready . The day of the meeting , after going through introductions , it was time to tell them about my vision of the play . Instead of just passing copies of the script and asking the team members to read them by themselves , I decided that I am going to tell the script myself , except not the way scripts are read out loud , but rather telling it like a story .
Insight & Approach
The storytelling method helped a lot in team building and formation . Instead of each member reading the script on his own , they were all listening to the Event Head attentively . This also helped me to keep them motivated and make sure that everyone was on the same page . As we learned during the course that storytelling is a great way to grab your people ’s attention , so using this approach also helped in achieving that . Through storytelling I was able to increase the attention of my team , and hence increase their commitment and productivity as a result .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 13920 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example Reflection- Storytelling
Challenge & Selection
Storytelling is a tool I have unknowingly used for a long time . Storytelling for students have always proved useful , creative stories pique the interest of the novice mind into applying and learning challenging concepts in various domains . These stories ignite a light that form lasting memories so that they could be applied to solve everyday problems , ensure survival , and pass on this wisdom to other generations .
I have worked with underprivileged children a lot . Many of these kids have faced difficulties to get good schooling . I have taught them some concepts of science , chemistry and math too in the forms of stories . Sometimes I have made and played out stories by them being a part of it . Placing them in the lens can teach them how they would apply something they have learnt when they are faced with such a situation . It is fun for them because we start off with music or singing , something that catches their attention .
Application & Approach
In one of my story , I was trying to explain a concept of emulsion , An emulsion is a mixture of two or more liquids that are normally immiscible ( unmixable or unblendable ) owing to liquid - liquid phase separation . The concept is daunting to children that do n’t have the basic facilities of a blackboard , so in order to explain the concept I gave them a task to find a plastic bottle , some water and oil . They were excited because it was time to go out from class , they did the task in a small amount of time .
After they were done , I told them my story when I was a child , when I accidently spilled some oil in a jar of water . I instructed them to play my character , like in movie . They were really excited to act . One of the kids filled up the bottle with water . And the kid that played my character put some oil in the water filled bottle . It was visually appealing as they saw that the oil floated up in the water and did n’t mix well . This is how I told them that water and oil are two different substances that do n’t mix with each other .
Insight
By this exercise , I had visual factors that helped kids engage in the conversation . Kids love visuals and stories . They were excited because they pictured me as a kid and acted out a scene . Teaching helps me a lot with learning new things about storytelling and what is engaging to people . These kids loved the idea of me as a kid , just like them . Thinking like them will help in building stories . This course made me see this as a tool in a new way . When I 've done it before was really simple , now I can prepare ahead and think of stories that will assist me in presenting my ideas and illuminate them . The conventional method of teaching does not work every time . Stories engage our thinking , emotions , and imagination all at once . As listeners we participate in the story with both mind and body as we enter the narrative world and react to it .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection- Storytelling
Challenge & Selection
Storytelling is a tool I have unknowingly used for a long time . Storytelling for students have always proved useful , creative stories pique the interest of the novice mind into applying and learning challenging concepts in various domains . These stories ignite a light that form lasting memories so that they could be applied to solve everyday problems , ensure survival , and pass on this wisdom to other generations .
I have worked with underprivileged children a lot . Many of these kids have faced difficulties to get good schooling . I have taught them some concepts of science , chemistry and math too in the forms of stories . Sometimes I have made and played out stories by them being a part of it . Placing them in the lens can teach them how they would apply something they have learnt when they are faced with such a situation . It is fun for them because we start off with music or singing , something that catches their attention .
Application & Approach
In one of my story , I was trying to explain a concept of emulsion , An emulsion is a mixture of two or more liquids that are normally immiscible ( unmixable or unblendable ) owing to liquid - liquid phase separation . The concept is daunting to children that do n’t have the basic facilities of a blackboard , so in order to explain the concept I gave them a task to find a plastic bottle , some water and oil . They were excited because it was time to go out from class , they did the task in a small amount of time .
After they were done , I told them my story when I was a child , when I accidently spilled some oil in a jar of water . I instructed them to play my character , like in movie . They were really excited to act . One of the kids filled up the bottle with water . And the kid that played my character put some oil in the water filled bottle . It was visually appealing as they saw that the oil floated up in the water and did n’t mix well . This is how I told them that water and oil are two different substances that do n’t mix with each other .
Insight
By this exercise , I had visual factors that helped kids engage in the conversation . Kids love visuals and stories . They were excited because they pictured me as a kid and acted out a scene . Teaching helps me a lot with learning new things about storytelling and what is engaging to people . These kids loved the idea of me as a kid , just like them . Thinking like them will help in building stories . This course made me see this as a tool in a new way . When I 've done it before was really simple , now I can prepare ahead and think of stories that will assist me in presenting my ideas and illuminate them . The conventional method of teaching does not work every time . Stories engage our thinking , emotions , and imagination all at once . As listeners we participate in the story with both mind and body as we enter the narrative world and react to it .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 10316 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Learning Lunch
Challenge :
I am a civil structural engineer , working in a design - build subcontractor company for more than 10 years , which become quite boring , so I decided to make new challenge by shifting my career bath into a new horizon . As a recent trend in the market , for digitalization and using high techniques , I decided to focus more on the digital transformation processes and tools .
As a beginner , and in order to expand my repertoire in this field , I participated in many forums specialized in this topic . Furthermore , I took many courses in the digital transformation and innovation , up to a level enough to create self - confidence that I can lead the digital transformation journey in any business I am in .
By reaching that limit , there were 2 options in front of me : either to leave my company , and create my own consultation start - up , specialized in providing smart solutions and digital transformation plans for companies , or to stay in my company , but to exploit the time after working hours , by study the market and providing consultations and digital transformation plans on small scale .
Selection :
After I took this course , I decided to apply the learning lunch tool in my case ; to go for the 2nd option , which will be the less risky and easier option , also will let me to make small experiments and prototypes , in order to test the market , and get the required feedback , before going to the more advanced step and having my own start - up .
Application :
Based on the knowledge I gained from the courses I studied , and my follow up for the market needs , I started my first trial . I used some social media and websites , such as LinkedIn , to build a business network , concentrating on the architectural and interior design field – as a first trial for targeted customers – as this field has a great potential and wide range of applications for the high techniques in the market , I contacted the CEO ’s and directors of many companies and presented my services as I can provide consultation on the smart services and digital transformation plans tailored for each business needs , and including all of the applicable techniques can be adopted , with detailed procedures . Then the applications were further extended for other fields , such as construction material suppliers ( tiles , floorings , paints , etc .. ) , furniture and curtains , etc ... Each one of the contacts and the following submitted digital transformation plans was considered as a separate prototype or experiment , in order to get the response and feedback from the market on the overall assumptions and trials and to know if the market is ready or welling for such transformation . Most of the replies were positive .
Insight :
By applying the learning lunch tool , I gained a deep insight on the market response for adopting the new and high techniques , which spanning from enthusiasm for some , to fear and negligence for a few others .
For me , there was enough number of contacted businesses showed great interesting for the plan , and in the overall digital transformation process , as a new approach can be considered as a game changer in the market and will give considerable positive impact over the competitors . The responses and feedbacks for the experiments gave me the required indications about the correctness of my primary assumptions , also gave me the direction to which field should I concentrate and deepen my next efforts , and the most important ; how much I can expect as a revenue and how much the various businesses can pay and invest in the digital transformation process .
Approach :
Reaching the previous findings and feedbacks , I can realize that the learning lunch was the most appropriate tool in my case , since I have now the enough motive and knowledge to expand the efforts and to start my own business , where I start with concentrating on one of the tested fields that showed the most positive reply on accepting the digital transformation , and then can apply the learning lunch again whenever we need to expand our business on new fields .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Learning Lunch
Challenge :
I am a civil structural engineer , working in a design - build subcontractor company for more than 10 years , which become quite boring , so I decided to make new challenge by shifting my career bath into a new horizon . As a recent trend in the market , for digitalization and using high techniques , I decided to focus more on the digital transformation processes and tools .
As a beginner , and in order to expand my repertoire in this field , I participated in many forums specialized in this topic . Furthermore , I took many courses in the digital transformation and innovation , up to a level enough to create self - confidence that I can lead the digital transformation journey in any business I am in .
By reaching that limit , there were 2 options in front of me : either to leave my company , and create my own consultation start - up , specialized in providing smart solutions and digital transformation plans for companies , or to stay in my company , but to exploit the time after working hours , by study the market and providing consultations and digital transformation plans on small scale .
Selection :
After I took this course , I decided to apply the learning lunch tool in my case ; to go for the 2nd option , which will be the less risky and easier option , also will let me to make small experiments and prototypes , in order to test the market , and get the required feedback , before going to the more advanced step and having my own start - up .
Application :
Based on the knowledge I gained from the courses I studied , and my follow up for the market needs , I started my first trial . I used some social media and websites , such as LinkedIn , to build a business network , concentrating on the architectural and interior design field – as a first trial for targeted customers – as this field has a great potential and wide range of applications for the high techniques in the market , I contacted the CEO ’s and directors of many companies and presented my services as I can provide consultation on the smart services and digital transformation plans tailored for each business needs , and including all of the applicable techniques can be adopted , with detailed procedures . Then the applications were further extended for other fields , such as construction material suppliers ( tiles , floorings , paints , etc .. ) , furniture and curtains , etc ... Each one of the contacts and the following submitted digital transformation plans was considered as a separate prototype or experiment , in order to get the response and feedback from the market on the overall assumptions and trials and to know if the market is ready or welling for such transformation . Most of the replies were positive .
Insight :
By applying the learning lunch tool , I gained a deep insight on the market response for adopting the new and high techniques , which spanning from enthusiasm for some , to fear and negligence for a few others .
For me , there was enough number of contacted businesses showed great interesting for the plan , and in the overall digital transformation process , as a new approach can be considered as a game changer in the market and will give considerable positive impact over the competitors . The responses and feedbacks for the experiments gave me the required indications about the correctness of my primary assumptions , also gave me the direction to which field should I concentrate and deepen my next efforts , and the most important ; how much I can expect as a revenue and how much the various businesses can pay and invest in the digital transformation process .
Approach :
Reaching the previous findings and feedbacks , I can realize that the learning lunch was the most appropriate tool in my case , since I have now the enough motive and knowledge to expand the efforts and to start my own business , where I start with concentrating on one of the tested fields that showed the most positive reply on accepting the digital transformation , and then can apply the learning lunch again whenever we need to expand our business on new fields .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12950 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge
The challenge was to support a big corporation to solve the problem of people who has no access to traditional banking system . The target was to find innovative solutions for those who need to access financial services but has no profile and track record to open an account in traditional banks .
We have been running a sprint to rise some ideas to solve this challenge , and them I was assigned to prepare a presentation for the board of directors , explaining the complex proposed solution and how the company and the people could benefit from the implementation of this idea .
Selection
Due to complexity of the solution and the small time that we had to present it for the board of directors , I was challenged to be very clear and accurate in the speech and the format , in a short time I would need to capture the audience attention and hearts . For this reason , we selected the story telling tool , which could allow us to spark an empathy from the audience with the problem to solve , and at the same time engage them in the complex solution that we have been designing .
Application
We decided to understand the motivation , challenges and steps that a person who has no access to financial system faces every day . We have been interviewing people in this situation , gathering data and to trying to walk in their shoes to understand the details of this challenges and the feelings involved .
After some data collected , we created a persona representing the whole crowd of the affected population mixing some of the challenges heard . Then we started to draw a journey and create a history of this person highlighting the routine , difficulties , feelings and consequences impacting this persona every day . In the end we remade the journey and how this life could be positively impacted by the implementation of the idea that we were proposing .
Insight
Telling stories creates empathy , makes the audience step in your shoes , so the strategy was very successful and made the audience understand and engage more easily in the challenge . Showing numbers with opportunities would n’t have the same impact as telling a nice and simple history . This tool in the design thinking is one of the most powerful for me , and now I try to use every time that I need to introduce a new idea and engage the audience .
Approach
Despite the fact that was a successful implementation , the was some critics over the profile created for this person . Indeed , it was n’t matching so deeply with story , and the audience noted that . I realized that every detail is important to bring reality and trust for your story and must be carefully reflected . So next time I would spend more time creating and defining the profile of this person and the details of the story , to be more compelling and real .
Fernando Roversi
| EMAIL:
ID_NUM:
NAME_STUDENT: Fernando Roversi
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge
The challenge was to support a big corporation to solve the problem of people who has no access to traditional banking system . The target was to find innovative solutions for those who need to access financial services but has no profile and track record to open an account in traditional banks .
We have been running a sprint to rise some ideas to solve this challenge , and them I was assigned to prepare a presentation for the board of directors , explaining the complex proposed solution and how the company and the people could benefit from the implementation of this idea .
Selection
Due to complexity of the solution and the small time that we had to present it for the board of directors , I was challenged to be very clear and accurate in the speech and the format , in a short time I would need to capture the audience attention and hearts . For this reason , we selected the story telling tool , which could allow us to spark an empathy from the audience with the problem to solve , and at the same time engage them in the complex solution that we have been designing .
Application
We decided to understand the motivation , challenges and steps that a person who has no access to financial system faces every day . We have been interviewing people in this situation , gathering data and to trying to walk in their shoes to understand the details of this challenges and the feelings involved .
After some data collected , we created a persona representing the whole crowd of the affected population mixing some of the challenges heard . Then we started to draw a journey and create a history of this person highlighting the routine , difficulties , feelings and consequences impacting this persona every day . In the end we remade the journey and how this life could be positively impacted by the implementation of the idea that we were proposing .
Insight
Telling stories creates empathy , makes the audience step in your shoes , so the strategy was very successful and made the audience understand and engage more easily in the challenge . Showing numbers with opportunities would n’t have the same impact as telling a nice and simple history . This tool in the design thinking is one of the most powerful for me , and now I try to use every time that I need to introduce a new idea and engage the audience .
Approach
Despite the fact that was a successful implementation , the was some critics over the profile created for this person . Indeed , it was n’t matching so deeply with story , and the audience noted that . I realized that every detail is important to bring reality and trust for your story and must be carefully reflected . So next time I would spend more time creating and defining the profile of this person and the details of the story , to be more compelling and real .
Fernando Roversi
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Fernando Roversi"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 10214 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Identifying reasons of high handle time when connecting a call to Disputes department
Challenge : I am studying a team of customer service agents who assist customers over the phone . Each call takes 3mins to complete . There are times when a customer has a transaction that he / she does n’t recognize , and , in this case , a customer service agent would transfer the call to another department ( i.e. Dispute Department ) . The challenge I have is to understand why it takes for a phone agent additional 3 minutes to connect a call to another department . I am interested to find out what happens during this time , the behaviors , practices or breaks in process that lead to an additional 3 minutes before customer service agent can wrap up a call with a customer .
Selection : For this challenge , I am using the mind mapping technique , which I normally use to understand the different steps in a process and where the breaks are . Mind mapping is also effective in identifying which steps cause waste in the process map , so I can easily identify the problem . Because I am trying to understand breaks or waste in a process flow , this technique will be most appropriate .
Application : Using the mind mapping technique , I gathered a group of 10 phone agents to plot the step by step process they follow when transferring a call to another department . To make it easier for them to visualize the flow , I gave them notepads and pens to write down 1 step on each notepad . Once they 're done writing the steps , I had them post the notepads from first to last step on a whiteboard for everyone to see . I also asked questions that helped the team talk through the variations of their actions . I asked open ended and close ended questions that helped the team identify the non - value adding and value - adding steps in the process , following the principles of LEAN . By doing this , we were be able to identify clearly which step need to be retained , reduced or removed . Then , using the SIPOC diagram ( Six Sigma ) , I helped the team look at different factors that may have caused waste : Supplier , Inputs , Process , Outputs , Customers and other requirements .
Insights
Data gathered-
Supplier Input Process Output Customer
Agent calling another department :
-took 2 mins before dialing the other department ’s number , placed customer on hold to do make up or read an online book ( NVA , Non Value Add )
Numbers to be dialed to call the other department
-agent takes 1min additional , looking for the number -New numbers for some departments -no updated phone book / directory ( Value Add if made readily available )
Identified waste on Step 4 :
-Agent must dial the call right away , connect the call within 30 seconds . ( Value Add if followed )
Can save time if the agent reduces delay , knows the phone number / or has resources ready , and follows process .
Higher Customer Satisfaction , Better efficiency : Customer ’s call can get to appropriate department quickly , the originating agent can assist another customer who comes on the line .
It is important to note that for this strategy to work , I had to give the participants a brief orientation on how SIPOC as a mind mapping diagram works and what its purpose is . What I have learned from conducting this exercise is that it 's easier for groups to understand where in the current process or work causes waste when a mind mapping technique is used . It is also helpful if the mind mapping diagram such as SIPOC is made visually available and interactive for everyone to participate in . After identifying the waste in their work and process , and ensuring that every team member is involved , it is easier to then move into analysis and solutioning phase . Because the participants are end users and executors of the same process , they are taking part in an agile process of improving their efficiency . There is lesser push back when the participants themselves were made part of the entire process from problem identification to solutioning .
I also observed that with everyone in the room doing the solutioning , it took longer time . This is where the mind mapping process progressed into becoming a learning launch session . I realized how intertwined these two approaches are .
Approach
If there ’s another approach that could ’ve also worked , it would be the learning launch . There are participants who are more dominant and could therefore influence the groupthink . At this phase a third - party person , such as someone from quality control would ’ve been a big help in cleaning the findings and data gathered from the mind mapping session .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Identifying reasons of high handle time when connecting a call to Disputes department
Challenge : I am studying a team of customer service agents who assist customers over the phone . Each call takes 3mins to complete . There are times when a customer has a transaction that he / she does n’t recognize , and , in this case , a customer service agent would transfer the call to another department ( i.e. Dispute Department ) . The challenge I have is to understand why it takes for a phone agent additional 3 minutes to connect a call to another department . I am interested to find out what happens during this time , the behaviors , practices or breaks in process that lead to an additional 3 minutes before customer service agent can wrap up a call with a customer .
Selection : For this challenge , I am using the mind mapping technique , which I normally use to understand the different steps in a process and where the breaks are . Mind mapping is also effective in identifying which steps cause waste in the process map , so I can easily identify the problem . Because I am trying to understand breaks or waste in a process flow , this technique will be most appropriate .
Application : Using the mind mapping technique , I gathered a group of 10 phone agents to plot the step by step process they follow when transferring a call to another department . To make it easier for them to visualize the flow , I gave them notepads and pens to write down 1 step on each notepad . Once they 're done writing the steps , I had them post the notepads from first to last step on a whiteboard for everyone to see . I also asked questions that helped the team talk through the variations of their actions . I asked open ended and close ended questions that helped the team identify the non - value adding and value - adding steps in the process , following the principles of LEAN . By doing this , we were be able to identify clearly which step need to be retained , reduced or removed . Then , using the SIPOC diagram ( Six Sigma ) , I helped the team look at different factors that may have caused waste : Supplier , Inputs , Process , Outputs , Customers and other requirements .
Insights
Data gathered-
Supplier Input Process Output Customer
Agent calling another department :
-took 2 mins before dialing the other department ’s number , placed customer on hold to do make up or read an online book ( NVA , Non Value Add )
Numbers to be dialed to call the other department
-agent takes 1min additional , looking for the number -New numbers for some departments -no updated phone book / directory ( Value Add if made readily available )
Identified waste on Step 4 :
-Agent must dial the call right away , connect the call within 30 seconds . ( Value Add if followed )
Can save time if the agent reduces delay , knows the phone number / or has resources ready , and follows process .
Higher Customer Satisfaction , Better efficiency : Customer ’s call can get to appropriate department quickly , the originating agent can assist another customer who comes on the line .
It is important to note that for this strategy to work , I had to give the participants a brief orientation on how SIPOC as a mind mapping diagram works and what its purpose is . What I have learned from conducting this exercise is that it 's easier for groups to understand where in the current process or work causes waste when a mind mapping technique is used . It is also helpful if the mind mapping diagram such as SIPOC is made visually available and interactive for everyone to participate in . After identifying the waste in their work and process , and ensuring that every team member is involved , it is easier to then move into analysis and solutioning phase . Because the participants are end users and executors of the same process , they are taking part in an agile process of improving their efficiency . There is lesser push back when the participants themselves were made part of the entire process from problem identification to solutioning .
I also observed that with everyone in the room doing the solutioning , it took longer time . This is where the mind mapping process progressed into becoming a learning launch session . I realized how intertwined these two approaches are .
Approach
If there ’s another approach that could ’ve also worked , it would be the learning launch . There are participants who are more dominant and could therefore influence the groupthink . At this phase a third - party person , such as someone from quality control would ’ve been a big help in cleaning the findings and data gathered from the mind mapping session .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 13225 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Storytelling
Challenge and Selection :
The main challenge for me in design thinking is a methodology for solving problems that focuses on asking questions and listening , with empathy , to the needs of individuals and groups . Storytelling is an “ essential human activity ” for sharing experiences , explaining values , and deciding on solutions through vivid verbal and visual accounts . The main aspect in empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference . That is the main challenge for me .
Storytelling helps explain the interconnections among people in situations and settings , teaching broad lessons that engage real human beings . Listening engages people ; and empathy is an essential and fundamental component in the process .
Application :
I started the process by becoming a dedicated observer of everybody and everything that my environment comprises . I pay careful attention to the closest people around me – my family , friends and colleagues . I learn each and every trait of their body language , how they express their feelings and emotions , and what can cause a change in their behaviour . Observe all other people and the nature as well , and try to find a trait which makes them unique and worth learning . I turn my “ me ” perception into a “ we ” perception . I become in possession of my own feelings and emotions , but I can learn what and how other people feel . Thus , I ’m able to explore feelings and emotions which I may never have the chance to personally experience . I try to understand or feel what they feel and do not .
I compared it with anything I have already gone through in my life . It is not the same as we are not the same , and our life path is always different . Thirdly , I become a great listener . I listened carefully to everything the people around me talk about , and I do n’t even think to simulate a presence in the conversation . I stay fully concentrated on how they express themselves , what occupies their minds and how they feel about it . If it ’s necessary to take part as a speaker , then ask questions only directly related to the topic . I ’m fully aware of who I ’m and how I ’m positioned in the world around me . I ’m able to skillfully manage my own feelings and emotions . Still , being an empathetic person is not a must ; it ’s a choice to help you rise above the trivial and selfish whims of the ego . That ’s a way to feel united with your higher self and the Universe as well .
Insight and Approach :
So , I learned that stories take on a variety of forms : digital storytelling , visual storytelling , storyboards , scenario generation , storytelling through videos , skits or plays , animation , talk and image , text or image . These forms open up possibilities for many analytical approaches including , thematic , content , discourse ( use of language ) , and structural . The trends and patterns derived from these analyses , in turn , form the bases of additional qualitative and quantitative data collection that value human needs as the authentic foundation of research - based challenges , opportunities and solutions .
Next time , I will use empathy effectively , I will put aside my own viewpoint and see things from the other person 's perspective . Then , I can recognize behavior that appears at first sight to be over emotional , stubborn , or unreasonable as simply a reaction based on a person 's prior knowledge and experiences .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling
Challenge and Selection :
The main challenge for me in design thinking is a methodology for solving problems that focuses on asking questions and listening , with empathy , to the needs of individuals and groups . Storytelling is an “ essential human activity ” for sharing experiences , explaining values , and deciding on solutions through vivid verbal and visual accounts . The main aspect in empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference . That is the main challenge for me .
Storytelling helps explain the interconnections among people in situations and settings , teaching broad lessons that engage real human beings . Listening engages people ; and empathy is an essential and fundamental component in the process .
Application :
I started the process by becoming a dedicated observer of everybody and everything that my environment comprises . I pay careful attention to the closest people around me – my family , friends and colleagues . I learn each and every trait of their body language , how they express their feelings and emotions , and what can cause a change in their behaviour . Observe all other people and the nature as well , and try to find a trait which makes them unique and worth learning . I turn my “ me ” perception into a “ we ” perception . I become in possession of my own feelings and emotions , but I can learn what and how other people feel . Thus , I ’m able to explore feelings and emotions which I may never have the chance to personally experience . I try to understand or feel what they feel and do not .
I compared it with anything I have already gone through in my life . It is not the same as we are not the same , and our life path is always different . Thirdly , I become a great listener . I listened carefully to everything the people around me talk about , and I do n’t even think to simulate a presence in the conversation . I stay fully concentrated on how they express themselves , what occupies their minds and how they feel about it . If it ’s necessary to take part as a speaker , then ask questions only directly related to the topic . I ’m fully aware of who I ’m and how I ’m positioned in the world around me . I ’m able to skillfully manage my own feelings and emotions . Still , being an empathetic person is not a must ; it ’s a choice to help you rise above the trivial and selfish whims of the ego . That ’s a way to feel united with your higher self and the Universe as well .
Insight and Approach :
So , I learned that stories take on a variety of forms : digital storytelling , visual storytelling , storyboards , scenario generation , storytelling through videos , skits or plays , animation , talk and image , text or image . These forms open up possibilities for many analytical approaches including , thematic , content , discourse ( use of language ) , and structural . The trends and patterns derived from these analyses , in turn , form the bases of additional qualitative and quantitative data collection that value human needs as the authentic foundation of research - based challenges , opportunities and solutions .
Next time , I will use empathy effectively , I will put aside my own viewpoint and see things from the other person 's perspective . Then , I can recognize behavior that appears at first sight to be over emotional , stubborn , or unreasonable as simply a reaction based on a person 's prior knowledge and experiences .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 19882 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Storytelling
Diana Vazquez
Challenge & Selection
Storytelling in my field is a tool often used to connect with people all around the world who often share an idealization of a dream or a story itself . Everyone has a dream , many people dream about opening their own business themselves .
I have came across a lot of small business who were opened to the public with the main goal of connecting with people and share their story ( aside the obvious side of making a business ) . I find these kind of processes very noticeable among the new trend of opening Little cafés or food service places , people frequently visit these places no just because of the producto ( food and drinks ) , but because of the differential experience each of these business can give them .
Application
Nowadays people use social media to reach out to a broader public . It ’s a very effective tool to continue the path of storytelling itself . For example , i like to “ hunt ” for new places to visit every time on social media , watching their Instagram feed can tell me so much more about the place before i even get the opportunity to visit it , but it also makes my curiosity grow .
There ’s a little patisserie that opened 3 months ago in the city , the owner used to make bread and cakes for other cafés , quite famous around “ the scene ” , but she never got to open her own business until recently . Al lof this was discovered by a simple approach and conversation , so I wondered , how many people could feel motivated by her story and will her story make her own brand seem more approachable and not just a single new business in town ?
Insight
Using social media as a tool for storytelling can tell me so much not only about the place or their producto , but their story itself . Has anyone tried to interview these entrepeneurs about the challenges and dreams they had in order to get to that place were they finally were able to open their business to public ? How many of these stories can be relatable to the public itself ? It makes the whole experience more personal and engaging before you even have to visit the place , and we know , not everyone has the time to have a 1 to 1 talk with the owner the first time they visit their business .
Approach
Considering using an Instagram account to share the stories about these small business to the people of a certain city or district . To chose this type of communication tool can make the content available to a wider public and they do n’t necessarily have to access a different website to get the story . Owners can also share their story to their peers and the abundant circle of growing the storytelling account can fuel the engagement .
This way , the next time a new costumer visits the place , they will have a familiar feeling lingering , as if it ’s visiting a new friend .
| EMAIL:
ID_NUM:
NAME_STUDENT: Diana Vazquez
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling
Diana Vazquez
Challenge & Selection
Storytelling in my field is a tool often used to connect with people all around the world who often share an idealization of a dream or a story itself . Everyone has a dream , many people dream about opening their own business themselves .
I have came across a lot of small business who were opened to the public with the main goal of connecting with people and share their story ( aside the obvious side of making a business ) . I find these kind of processes very noticeable among the new trend of opening Little cafés or food service places , people frequently visit these places no just because of the producto ( food and drinks ) , but because of the differential experience each of these business can give them .
Application
Nowadays people use social media to reach out to a broader public . It ’s a very effective tool to continue the path of storytelling itself . For example , i like to “ hunt ” for new places to visit every time on social media , watching their Instagram feed can tell me so much more about the place before i even get the opportunity to visit it , but it also makes my curiosity grow .
There ’s a little patisserie that opened 3 months ago in the city , the owner used to make bread and cakes for other cafés , quite famous around “ the scene ” , but she never got to open her own business until recently . Al lof this was discovered by a simple approach and conversation , so I wondered , how many people could feel motivated by her story and will her story make her own brand seem more approachable and not just a single new business in town ?
Insight
Using social media as a tool for storytelling can tell me so much not only about the place or their producto , but their story itself . Has anyone tried to interview these entrepeneurs about the challenges and dreams they had in order to get to that place were they finally were able to open their business to public ? How many of these stories can be relatable to the public itself ? It makes the whole experience more personal and engaging before you even have to visit the place , and we know , not everyone has the time to have a 1 to 1 talk with the owner the first time they visit their business .
Approach
Considering using an Instagram account to share the stories about these small business to the people of a certain city or district . To chose this type of communication tool can make the content available to a wider public and they do n’t necessarily have to access a different website to get the story . Owners can also share their story to their peers and the abundant circle of growing the storytelling account can fuel the engagement .
This way , the next time a new costumer visits the place , they will have a familiar feeling lingering , as if it ’s visiting a new friend .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Diana Vazquez"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 3391 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge & Selection
Storytelling is something I have been trained in by numerous companies , both corporate and more humanitarian focused . I have also had the privilege of spending time working in Human Rights , which had a profound impact on me and the importance of remaining grounded and making a difference to the world . The challenge was enabling a more business and commercial focused team in a humanitarian organisation to connect with and remain grounded with aspects of human vulnerability and suffering . Although the financial and business orientated aspects will tend to be at a forefront , I believe it is important to remember the wider picture and ethos behind what we do . By humanising the session , it will help create a level of empathy and in some cases discomfort – which can be a positive – helping to bridge the gap between the emotional / human sides and the financial / business side . This also provides information in terms of reactions , stories and questions that stakeholders may have – which helps to provide context into their views and thoughts . It is also important to both share and listen to stories , making sure it is not a one - sided affair to create a safe environment for all and foster a sense of collaboration .
Application :
I firstly explained why I believed storytelling was important for reasons similar to the above , alongside aiming to encourage participation and action . The company was very focused on maximising money spent in terms of efficiency – which is critical considering the level of audit and accuracy needed given elements of donation present . Whilst seeking to maximise the amount of resource and output given per donation , and providing exemplary ability for donor to track these payments , there also a need to highlight just how the impacts were and could be unfolding . I aimed to create a very individual focused story , focused on real life examples that showcased not just the successes of how money could utilised , but also the areas where more could be done . I also attempted to highlight the fact the quantity spent does not necessarily translate into the amount of positive impact achieved in a one - to - one ratio . I think it is also important to not just recognise the needs of an individual , but also those of a group and their different interests and biases . I chose a story featuring someone who has escaped from a dictatorship government , and started a new life with the support of similar organisations to ours . His speech focused not just on his personal history , trauma and the disparity between that and his current life , but also on the wider context in relation to his country and the wider scenario there . It helped extrapolate the issue from a personal , individual tale into a larger , scaled issue .
Insight and Approach :
I deemed the talk to be relatively success , in terms of the impact on the room and the abiity to visualise an issue in order provide a tangible impact . Namely , the change or call to action for the people in the room to be a driving force against impunity and human rights abuses worldwide . This encouraged not just donation , but more importantly emotion and a amplification of issues in peoples ’ consciousness . Sometimes issues are n’t necessarily strictly financial , so I feel this technique is useful in that way in bridging the divide between commercial and human aspects of
life . I felt this gave us buy in with both individuals in the room , but also the wider organisations they represented . This made me firstly understand better the power of storytelling , for the individual telling the story and the audience . It also had the effect of creating a strong emotion in
the room .
Importantly , the course aided me in seeing the tool in a more powerful and structured way . It is possible to plan , with aims and objectives , what the impact you are seeking and plan things in a more methodological way through the course . It helps provide a framework in understand how to best employ tools for impact .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge & Selection
Storytelling is something I have been trained in by numerous companies , both corporate and more humanitarian focused . I have also had the privilege of spending time working in Human Rights , which had a profound impact on me and the importance of remaining grounded and making a difference to the world . The challenge was enabling a more business and commercial focused team in a humanitarian organisation to connect with and remain grounded with aspects of human vulnerability and suffering . Although the financial and business orientated aspects will tend to be at a forefront , I believe it is important to remember the wider picture and ethos behind what we do . By humanising the session , it will help create a level of empathy and in some cases discomfort – which can be a positive – helping to bridge the gap between the emotional / human sides and the financial / business side . This also provides information in terms of reactions , stories and questions that stakeholders may have – which helps to provide context into their views and thoughts . It is also important to both share and listen to stories , making sure it is not a one - sided affair to create a safe environment for all and foster a sense of collaboration .
Application :
I firstly explained why I believed storytelling was important for reasons similar to the above , alongside aiming to encourage participation and action . The company was very focused on maximising money spent in terms of efficiency – which is critical considering the level of audit and accuracy needed given elements of donation present . Whilst seeking to maximise the amount of resource and output given per donation , and providing exemplary ability for donor to track these payments , there also a need to highlight just how the impacts were and could be unfolding . I aimed to create a very individual focused story , focused on real life examples that showcased not just the successes of how money could utilised , but also the areas where more could be done . I also attempted to highlight the fact the quantity spent does not necessarily translate into the amount of positive impact achieved in a one - to - one ratio . I think it is also important to not just recognise the needs of an individual , but also those of a group and their different interests and biases . I chose a story featuring someone who has escaped from a dictatorship government , and started a new life with the support of similar organisations to ours . His speech focused not just on his personal history , trauma and the disparity between that and his current life , but also on the wider context in relation to his country and the wider scenario there . It helped extrapolate the issue from a personal , individual tale into a larger , scaled issue .
Insight and Approach :
I deemed the talk to be relatively success , in terms of the impact on the room and the abiity to visualise an issue in order provide a tangible impact . Namely , the change or call to action for the people in the room to be a driving force against impunity and human rights abuses worldwide . This encouraged not just donation , but more importantly emotion and a amplification of issues in peoples ’ consciousness . Sometimes issues are n’t necessarily strictly financial , so I feel this technique is useful in that way in bridging the divide between commercial and human aspects of
life . I felt this gave us buy in with both individuals in the room , but also the wider organisations they represented . This made me firstly understand better the power of storytelling , for the individual telling the story and the audience . It also had the effect of creating a strong emotion in
the room .
Importantly , the course aided me in seeing the tool in a more powerful and structured way . It is possible to plan , with aims and objectives , what the impact you are seeking and plan things in a more methodological way through the course . It helps provide a framework in understand how to best employ tools for impact .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 14311 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example Reflection – Storytelling
Challenge and selection
I always try to use the storytelling tool because it really works . I am a university student . So I have lots of friends there . Some of my friends always feel depressed because they do n’t get good grades and they also have some financial problems . For these reasons they always remain alone and far away from the other friends . And this type of behavior makes them more depressed . But in this situation they only need is inspiration and motivation . So I try to spend lots of time with them and also try to motivate them with my stories . Sometimes they feel motivated and share their own stories . This sharing makes them happy and reliefs them from their depression and sometimes they find the way of their life . That ’s why I use this tool .
Application
I have a story when I was using storytelling tool . A few days ago I was talking and sharing my experience with my friends about how I overcome my depression and solve the problems whenever I am in trouble . I told a story to my friends . Hearing the story everyone feel motivated but one of my friend did not feel well . He was upset hearing the story because some days ago he faced a big problem . I request him to share the problem with us . When we heard from him we were actually shocked . His father had a heart stroke and he was so tensed thinking about his father and also they had lots of family crisis during that time .
Insight & Approach
That story was really heart touching . But after the incident , his father recovered so early and now he is doing well . Well , then I also shared mine . I also was in the same situation when my grandmother was hospitalized and how we looked after her and overcome the situation . Both of the stories were the same and that made everyone emotional but the thing is that both of us faced the problem and overcome it with our own effort . I am still learning and I have to do lots of things in the future and I am sure that the storytelling tool will help me to move forward . The course teaches me a new way of thinking . I am an engineering student and
hopefully , my ideas will work . I think this will be an asset to me and I am really thankful for it .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Storytelling
Challenge and selection
I always try to use the storytelling tool because it really works . I am a university student . So I have lots of friends there . Some of my friends always feel depressed because they do n’t get good grades and they also have some financial problems . For these reasons they always remain alone and far away from the other friends . And this type of behavior makes them more depressed . But in this situation they only need is inspiration and motivation . So I try to spend lots of time with them and also try to motivate them with my stories . Sometimes they feel motivated and share their own stories . This sharing makes them happy and reliefs them from their depression and sometimes they find the way of their life . That ’s why I use this tool .
Application
I have a story when I was using storytelling tool . A few days ago I was talking and sharing my experience with my friends about how I overcome my depression and solve the problems whenever I am in trouble . I told a story to my friends . Hearing the story everyone feel motivated but one of my friend did not feel well . He was upset hearing the story because some days ago he faced a big problem . I request him to share the problem with us . When we heard from him we were actually shocked . His father had a heart stroke and he was so tensed thinking about his father and also they had lots of family crisis during that time .
Insight & Approach
That story was really heart touching . But after the incident , his father recovered so early and now he is doing well . Well , then I also shared mine . I also was in the same situation when my grandmother was hospitalized and how we looked after her and overcome the situation . Both of the stories were the same and that made everyone emotional but the thing is that both of us faced the problem and overcome it with our own effort . I am still learning and I have to do lots of things in the future and I am sure that the storytelling tool will help me to move forward . The course teaches me a new way of thinking . I am an engineering student and
hopefully , my ideas will work . I think this will be an asset to me and I am really thankful for it .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9866 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Visualization
Challenge and selection
The visualization tool seems to me the most practical to interact with people . It allows visualization in a practical way to see and interact with things . The challenge chosen was to improve the location of the products of a grocery store considering the biosecurity measures for the covid-19 . I have a grocery store that was closed for several weeks , so it seemed perfect to use the described tool and practice the new things I learned in the course .
Application
Before opening the store , I began by looking at the internal distribution of grocery store that sell the same products as my store and are the same size . After this research I had a layout idea for my store .
To start with the testing stage , I invited a small group of 8 people who represent the different groups of clients in my grocery store . I started placing the products in the store , made marks on the biosecurity floor and put papers with pens where people could grab and paste their comments .
The group that came by began to check the place , simulating random purchases and starting to put their comments on the papers . After finishing the test , I started to analyze their comments and had to change the layout of the store by 30 % .
Then , two week group , I again invited a new 8 people who represented the clients and did the same test I did before . Great was my surprise that customers had little comment and the proposed changes were only 5 % . Therefore , I decided to verify their comments with the notes of the previous group I have made a little in the positions of the products .
Insight & Approach
What you learned from this exercise is that running small tests with feedback is invaluable for improvement , constantly evaluating yourself is the right way to go . The visualization tool helps make everything more practical and less theoretical . If I had only done a survey of how they would have liked the layout of my store , I would not have had as much benefit as the test that was done .
In the future I will try to continue using the visualization tool and the other tools that I learned in the design thinking course .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Visualization
Challenge and selection
The visualization tool seems to me the most practical to interact with people . It allows visualization in a practical way to see and interact with things . The challenge chosen was to improve the location of the products of a grocery store considering the biosecurity measures for the covid-19 . I have a grocery store that was closed for several weeks , so it seemed perfect to use the described tool and practice the new things I learned in the course .
Application
Before opening the store , I began by looking at the internal distribution of grocery store that sell the same products as my store and are the same size . After this research I had a layout idea for my store .
To start with the testing stage , I invited a small group of 8 people who represent the different groups of clients in my grocery store . I started placing the products in the store , made marks on the biosecurity floor and put papers with pens where people could grab and paste their comments .
The group that came by began to check the place , simulating random purchases and starting to put their comments on the papers . After finishing the test , I started to analyze their comments and had to change the layout of the store by 30 % .
Then , two week group , I again invited a new 8 people who represented the clients and did the same test I did before . Great was my surprise that customers had little comment and the proposed changes were only 5 % . Therefore , I decided to verify their comments with the notes of the previous group I have made a little in the positions of the products .
Insight & Approach
What you learned from this exercise is that running small tests with feedback is invaluable for improvement , constantly evaluating yourself is the right way to go . The visualization tool helps make everything more practical and less theoretical . If I had only done a survey of how they would have liked the layout of my store , I would not have had as much benefit as the test that was done .
In the future I will try to continue using the visualization tool and the other tools that I learned in the design thinking course .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 11059 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Empathy and Learning – Mind Mapping
Challenge
In beginning of my designing and even nowadays , ordinary at whatever point I concentrate any programming language or any ideas like AI and Deep learning or any bit of text or a story I had an extraordinary trouble in recollecting the capacity , punctuation , classes or various ideas .For instance in a programming language like python which is both organized and item arranged language and there is a ton stuff to retain like the various capacities , grammar , so what I did is accepting the fundamental component as focus one and composed all the ideas and related data around it and kept them fit as a fiddle and kept certain shading code for a set to make it look appealing , flawless and ordered for better agreement .
Selection I acquainted brain planning strategy with my companions and they began utilizing it and used to make mind planning trees for even a little snippet of data to an enormous information where they can characterize the data and make it all the more clear for them and the most I recollect is in history to recall occasions in the very year we utilized this planning to speak to the occasions in that specific year .
Application Use of this brain planning method has a wide reach from a little child 's get - together data to , a colossal organization examining it 's new item 's necessities and for all the cops or fighters to save a track for the lawbreakers , weaknesses , etc . We utilized it for main roles like settling an interesting story puzzle , recalling my relations , recollecting properties of components and for such little ones , it can accomplish all the more yet I did n't have a much extension to utilize it .
Insight By applying the brain planning instrument , it has gotten simple for our gathering , to finish the given assignment , effectively , as well as even a speedy method to see sufficiently profound to play out the movement or different positions given to finish and acting in coordinated way and achieving the undertaking in front of the timetable and succeeding it and aided in managing different issues with respect to the errand .
Approach
My kindred individuals attempted different techniques to speak to the information yet different strategies were not that proficient as this is , it caused me and my kindred mates to settle an issue effectively and speak to the data accumulated when gone to workshops and disclosing to others , this is the best strategy .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Empathy and Learning – Mind Mapping
Challenge
In beginning of my designing and even nowadays , ordinary at whatever point I concentrate any programming language or any ideas like AI and Deep learning or any bit of text or a story I had an extraordinary trouble in recollecting the capacity , punctuation , classes or various ideas .For instance in a programming language like python which is both organized and item arranged language and there is a ton stuff to retain like the various capacities , grammar , so what I did is accepting the fundamental component as focus one and composed all the ideas and related data around it and kept them fit as a fiddle and kept certain shading code for a set to make it look appealing , flawless and ordered for better agreement .
Selection I acquainted brain planning strategy with my companions and they began utilizing it and used to make mind planning trees for even a little snippet of data to an enormous information where they can characterize the data and make it all the more clear for them and the most I recollect is in history to recall occasions in the very year we utilized this planning to speak to the occasions in that specific year .
Application Use of this brain planning method has a wide reach from a little child 's get - together data to , a colossal organization examining it 's new item 's necessities and for all the cops or fighters to save a track for the lawbreakers , weaknesses , etc . We utilized it for main roles like settling an interesting story puzzle , recalling my relations , recollecting properties of components and for such little ones , it can accomplish all the more yet I did n't have a much extension to utilize it .
Insight By applying the brain planning instrument , it has gotten simple for our gathering , to finish the given assignment , effectively , as well as even a speedy method to see sufficiently profound to play out the movement or different positions given to finish and acting in coordinated way and achieving the undertaking in front of the timetable and succeeding it and aided in managing different issues with respect to the errand .
Approach
My kindred individuals attempted different techniques to speak to the information yet different strategies were not that proficient as this is , it caused me and my kindred mates to settle an issue effectively and speak to the data accumulated when gone to workshops and disclosing to others , this is the best strategy .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 17752 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Ahmed Elnemr // Reflection – Learning Launch
Challenge
I am founder and president of an art and culture association in Milan , Italy . Since its foundation , this association has had the goal to engage foreign students and expats living in Milan and the Italian society in a dialogue through cultural events . For this purpose , we design and produce numerous cultural events ( mostly concerts ) during a year and this requires a comprehensive knowledge of the audience . Initially , to understand better our market , we relied on traditional market research methods . Thus , we sent out surveys to define our target audience ’s taste and preferences . However , the results were not satisfying . Non - Italian respondents were interested in cultural events that would not attract the Italian audience , therefore , they could not result in the desired interaction between these two communities .
Moreover , we wanted our cultural events to be of high quality and have a positive impact on the cultural taste of our foreign community . Cultural events which precisely matched this community ’s taste could not result in their cultural growth , and thus did not satisfy us as cultural activists . Our confusion and lack of experience resulted in a dramatic failure of our first project . We organized a high - quality jazz event in one of the best music halls in the city . This event cost us a lot of money and energy , but , unfortunately , our ticket sales were not even close to satisfying and the expected interaction between foreigners and Italians , of course did not happen . Following this defeat , we decided to take a different path and try a new approach .
Selection
After an extensive discussion in the association , we decided to try the Learning Launch or the experimentation approach . We decided to follow the suggestion of Dennis Lehmann that he made in his lecture : “ The key is to do experiments that are fast and cheap ” .
Application
After convincing other members of the association , we decided to design a higher number of smaller and more affordable projects which could be implemented more frequently . This allowed our learning - by - doing and to helped us to improve our cultural events in process considering feedback from the audience and other stakeholders . Since then , our cultural events were prototypes , designed and planned in collaboration with our audience , which was enabled to express its opinions and discuss the event ’s content , schedule , timing , etc . on our social media platforms .
After each event , we conducted surveys in which we asked the audience ’s opinion on the event and their expectations regarding our future activities . We also made in - depth interviews with those who had more to say . Moreover , we tried to understand to which extent our events influenced our audience ’s taste and how much they facilitated their interaction with the local society . This new approach proved to be highly efficient . In few months , we started to make profits and were able to invest more in new projects . We also had less disagreements with our audience over taste and had a better understanding of our events ’ identity and our brand . Furthermore , we had a more balanced presence of Italian and non - Italian audience at our events .
Insight
After few successful experiments , we learned that planning and designing cultural events based solely on simplified customer surveys results is a waste of time and energy . Products ( here cultural events ) have to be designed based on a deep understanding of the market that can be gained through an anthropological study of the consumers . Moreover , we can not expect a comprehensive market research to lead us to a single product which will perform perfectly . An organization has to have a set of prototypes which are designed based on research and tested early in the process , so that if not successful , they can fail fast and cheap . This model allows the organization to test , improve , and review the product on the iterative basis . Continuous experimentation allows not only to find the product that
matches the target market ’s expectations the best , but also triggers innovation . Users ’ feedback may lead to discovery of new products and services .
Approach
In few months , our association is planning the first edition of an annual music festival . This festival ’s program and the list of performing bands and musicians will be decided in a collaborative process between the potential audience and the organizers . Though , a slightly bigger weight will be given to the organizers ’ choices , because we do not want the festival ’s genre to be completely defined by the taste of the audience . However , design and organization of this festival again relies upon the Learning Launch approach and Experimentation . Beside the main program of the festival , there will be a parallel event in which a variety of smaller concerts that are not precisely selected and curated will take place . These events target different groups of people and will allow us to observe reactions and explore trends which we could take into consideration for the next edition of the festival .
| EMAIL:
ID_NUM:
NAME_STUDENT: Ahmed Elnemr
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Ahmed Elnemr // Reflection – Learning Launch
Challenge
I am founder and president of an art and culture association in Milan , Italy . Since its foundation , this association has had the goal to engage foreign students and expats living in Milan and the Italian society in a dialogue through cultural events . For this purpose , we design and produce numerous cultural events ( mostly concerts ) during a year and this requires a comprehensive knowledge of the audience . Initially , to understand better our market , we relied on traditional market research methods . Thus , we sent out surveys to define our target audience ’s taste and preferences . However , the results were not satisfying . Non - Italian respondents were interested in cultural events that would not attract the Italian audience , therefore , they could not result in the desired interaction between these two communities .
Moreover , we wanted our cultural events to be of high quality and have a positive impact on the cultural taste of our foreign community . Cultural events which precisely matched this community ’s taste could not result in their cultural growth , and thus did not satisfy us as cultural activists . Our confusion and lack of experience resulted in a dramatic failure of our first project . We organized a high - quality jazz event in one of the best music halls in the city . This event cost us a lot of money and energy , but , unfortunately , our ticket sales were not even close to satisfying and the expected interaction between foreigners and Italians , of course did not happen . Following this defeat , we decided to take a different path and try a new approach .
Selection
After an extensive discussion in the association , we decided to try the Learning Launch or the experimentation approach . We decided to follow the suggestion of Dennis Lehmann that he made in his lecture : “ The key is to do experiments that are fast and cheap ” .
Application
After convincing other members of the association , we decided to design a higher number of smaller and more affordable projects which could be implemented more frequently . This allowed our learning - by - doing and to helped us to improve our cultural events in process considering feedback from the audience and other stakeholders . Since then , our cultural events were prototypes , designed and planned in collaboration with our audience , which was enabled to express its opinions and discuss the event ’s content , schedule , timing , etc . on our social media platforms .
After each event , we conducted surveys in which we asked the audience ’s opinion on the event and their expectations regarding our future activities . We also made in - depth interviews with those who had more to say . Moreover , we tried to understand to which extent our events influenced our audience ’s taste and how much they facilitated their interaction with the local society . This new approach proved to be highly efficient . In few months , we started to make profits and were able to invest more in new projects . We also had less disagreements with our audience over taste and had a better understanding of our events ’ identity and our brand . Furthermore , we had a more balanced presence of Italian and non - Italian audience at our events .
Insight
After few successful experiments , we learned that planning and designing cultural events based solely on simplified customer surveys results is a waste of time and energy . Products ( here cultural events ) have to be designed based on a deep understanding of the market that can be gained through an anthropological study of the consumers . Moreover , we can not expect a comprehensive market research to lead us to a single product which will perform perfectly . An organization has to have a set of prototypes which are designed based on research and tested early in the process , so that if not successful , they can fail fast and cheap . This model allows the organization to test , improve , and review the product on the iterative basis . Continuous experimentation allows not only to find the product that
matches the target market ’s expectations the best , but also triggers innovation . Users ’ feedback may lead to discovery of new products and services .
Approach
In few months , our association is planning the first edition of an annual music festival . This festival ’s program and the list of performing bands and musicians will be decided in a collaborative process between the potential audience and the organizers . Though , a slightly bigger weight will be given to the organizers ’ choices , because we do not want the festival ’s genre to be completely defined by the taste of the audience . However , design and organization of this festival again relies upon the Learning Launch approach and Experimentation . Beside the main program of the festival , there will be a parallel event in which a variety of smaller concerts that are not precisely selected and curated will take place . These events target different groups of people and will allow us to observe reactions and explore trends which we could take into consideration for the next edition of the festival .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Ahmed Elnemr"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 10494 |
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