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You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | My Reflection : Story Telling
Challenge & Selection :
Storytelling is a great tool that I use all the time . I work with vulnerable populations ,
developmentally disabled individuals , senior citizens , and economically disadvantaged people . Many
of these people deal with oppression and dysfunction in every aspect of their lives , they need to be
empowered and inspiration is a path to empowerment . I spend a lot of time “ opening people up ”
and finding ways to inspire them to improve their circumstances . When I work with seniors , we
share stories for different reasons . Often they 're lonely and are so happy to share stories of their
lives with me to connect and they find meaning in sharing these experiences as a form of teaching
and/or legacy , in a sense . With my developmentally disabled clients I share stories of my life in order
to help them visualize a state of independence , I use their feedback against the context of my story
to ascertain their goals , and sometimes we use stories to better understand their interests and
thought processes . I use this information to develop different strategies to try and find a way that
works for them to gain more independence in the areas they find lacking in their lives .
Application :
Our thoughts are more than just thoughts . They are what guide us through life and define us . They mould our view of the world and those around us .
If we believe we can be successful , more often than not , we will be successful . However , if we believe we wo n’t be successful , then we often fail . This does n’t mean we are prophetic creatures , it simply means that we come to believe what rattles around inside our heads .
If you have a growth mindset , you will believe that you can work on improving yourself or that there is opportunity all around you . Whereas , if you have a fixed mindset , you believe you can not change your capabilities and that there are limited opportunities to be had .
Buddha said “ The mind is everything . What you think , you become . ” There is truth in this statement . If you can control your mind , you can dictate the course of your life .
You can either be held captive by your thoughts or set free by them . Whichever one you choose will determine the quality of your life .
In Insight & Approach :
Well , wow , that was an eye - opener .
It was the author , Napoleon Hill , who said that “ whatever the mind can conceive and believe , it can achieve . ” The mind is a powerful tool when it comes to aspiring to success .
This course made me see this as a tool in a new way . On the whole , this process has enhanced my
development in design thinking and innovation in a very simple way .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: My Reflection : Story Telling
Challenge & Selection :
Storytelling is a great tool that I use all the time . I work with vulnerable populations ,
developmentally disabled individuals , senior citizens , and economically disadvantaged people . Many
of these people deal with oppression and dysfunction in every aspect of their lives , they need to be
empowered and inspiration is a path to empowerment . I spend a lot of time “ opening people up ”
and finding ways to inspire them to improve their circumstances . When I work with seniors , we
share stories for different reasons . Often they 're lonely and are so happy to share stories of their
lives with me to connect and they find meaning in sharing these experiences as a form of teaching
and/or legacy , in a sense . With my developmentally disabled clients I share stories of my life in order
to help them visualize a state of independence , I use their feedback against the context of my story
to ascertain their goals , and sometimes we use stories to better understand their interests and
thought processes . I use this information to develop different strategies to try and find a way that
works for them to gain more independence in the areas they find lacking in their lives .
Application :
Our thoughts are more than just thoughts . They are what guide us through life and define us . They mould our view of the world and those around us .
If we believe we can be successful , more often than not , we will be successful . However , if we believe we wo n’t be successful , then we often fail . This does n’t mean we are prophetic creatures , it simply means that we come to believe what rattles around inside our heads .
If you have a growth mindset , you will believe that you can work on improving yourself or that there is opportunity all around you . Whereas , if you have a fixed mindset , you believe you can not change your capabilities and that there are limited opportunities to be had .
Buddha said “ The mind is everything . What you think , you become . ” There is truth in this statement . If you can control your mind , you can dictate the course of your life .
You can either be held captive by your thoughts or set free by them . Whichever one you choose will determine the quality of your life .
In Insight & Approach :
Well , wow , that was an eye - opener .
It was the author , Napoleon Hill , who said that “ whatever the mind can conceive and believe , it can achieve . ” The mind is a powerful tool when it comes to aspiring to success .
This course made me see this as a tool in a new way . On the whole , this process has enhanced my
development in design thinking and innovation in a very simple way .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 21999 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Karen Gardner
Design Thinking for Innovation Assignment Challenge I am a water resource engineer with responsibility for the repair of leaks in the northern district under the operations department and my challenge is to improve the process for transmitting leak reports into my repairs unit to increase the number of leaks that are repaired by the unit as well as improve the operations department ’s leak repair metrics . The project scope includes the operations department which consists of fifteen resources , the customer service department ( managing the 800 - LEAK phone line ) , and the field services departments with whom we work closely . The project consists of internal resources ( i.e. , budget and employee time ) . The project should not exceed 20 business days and the solution should be a collaborative effort with all team members . We will focus on the key stakeholders ( team members , operations department , customer service , field services ) and what they understand to be the pain points in the current leak reporting process . Selection Our team will be using the learning launch tool this is understood to be a carefully designed experiment or prototype designed to test the key underlying value - generating ideas . As mentioned in the video by Daniel Schumann , we need to figure out what the customer ’s need is by going out and talking to the customers and it all begins with an idea we have that can solve their problem and testing that idea to see if it being them value . We will be utilizing this tool to quickly test the assumptions made by the team on the issues faced by the repairs unit and see if what we come with solves the problems using input from the key stakeholders . Application We completed two learning launch experiments , in the first one we focused on the execution of the leak report transmission tasks by the customer service and field service departments . In particular , we wanted to see if we could identify the gaps between the information that is transmitted into the repair unit from the various sources ( via email , phone calls , forms ) and the jobs scheduled for repair . This tested our assumption that the reporting format was inconsistent among the sources and lead to inaccurate information and delayed repairs . Our team conducted a five - day workshop with the various stakeholders to develop a standardized template for the reporting of leaks . In our second learning launch , we focused on the transmission timeframe with in the process . In particular , we wanted to see how long a leak report takes to reach the repairs unit from each source . This tested our assumption that the delivery timeframes were different for each source and impacted the repair time . We conducted another workshop with the key stakeholders this time including members from the performance reporting department . Over two weeks , we developed a policy document for leak management reporting where we received an agreement for the timeframes for each step in the leak reporting process . Insight By applying the learning launch tool , our team was able to identify our assumptions and design the experiments needed to successfully test them . Our initial intention was to focus mainly on the operations department ’s perspective but fortunately , we opted for workshops bringing in stakeholders from all the touchpoints extending into the performance reporting department . The workshops were not run without challenges as we had to keep the group ’s focus on the task at hand as there were a few sceptics among us . Nonetheless , we were able to develop solutions that not only have a positive impact on the repairs unit but on the customer service , field service , and performance reporting departments as well . This method proved useful as we were able to quickly test our assumptions and provide value to our users in - house without the need to bring in a consultant . I can see the outcomes from this undertaking easily feeding into a future project to automate the leak management process . Approach This is the first time our team has used design thinking activates / tools and at this stage is it quite appropriate for our needs . Based on the team ’s feedback this approach has helped them quickly push through what would have been a lengthy and maybe expensive undertaking if the traditional methods were used . As the team shares the insights gained from this initiative , we see the learning launch tool being utilized for future projects as we work towards the incremental improvement of the processes and systems of the organization .
| EMAIL:
ID_NUM:
NAME_STUDENT: Karen Gardner
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Karen Gardner
Design Thinking for Innovation Assignment Challenge I am a water resource engineer with responsibility for the repair of leaks in the northern district under the operations department and my challenge is to improve the process for transmitting leak reports into my repairs unit to increase the number of leaks that are repaired by the unit as well as improve the operations department ’s leak repair metrics . The project scope includes the operations department which consists of fifteen resources , the customer service department ( managing the 800 - LEAK phone line ) , and the field services departments with whom we work closely . The project consists of internal resources ( i.e. , budget and employee time ) . The project should not exceed 20 business days and the solution should be a collaborative effort with all team members . We will focus on the key stakeholders ( team members , operations department , customer service , field services ) and what they understand to be the pain points in the current leak reporting process . Selection Our team will be using the learning launch tool this is understood to be a carefully designed experiment or prototype designed to test the key underlying value - generating ideas . As mentioned in the video by Daniel Schumann , we need to figure out what the customer ’s need is by going out and talking to the customers and it all begins with an idea we have that can solve their problem and testing that idea to see if it being them value . We will be utilizing this tool to quickly test the assumptions made by the team on the issues faced by the repairs unit and see if what we come with solves the problems using input from the key stakeholders . Application We completed two learning launch experiments , in the first one we focused on the execution of the leak report transmission tasks by the customer service and field service departments . In particular , we wanted to see if we could identify the gaps between the information that is transmitted into the repair unit from the various sources ( via email , phone calls , forms ) and the jobs scheduled for repair . This tested our assumption that the reporting format was inconsistent among the sources and lead to inaccurate information and delayed repairs . Our team conducted a five - day workshop with the various stakeholders to develop a standardized template for the reporting of leaks . In our second learning launch , we focused on the transmission timeframe with in the process . In particular , we wanted to see how long a leak report takes to reach the repairs unit from each source . This tested our assumption that the delivery timeframes were different for each source and impacted the repair time . We conducted another workshop with the key stakeholders this time including members from the performance reporting department . Over two weeks , we developed a policy document for leak management reporting where we received an agreement for the timeframes for each step in the leak reporting process . Insight By applying the learning launch tool , our team was able to identify our assumptions and design the experiments needed to successfully test them . Our initial intention was to focus mainly on the operations department ’s perspective but fortunately , we opted for workshops bringing in stakeholders from all the touchpoints extending into the performance reporting department . The workshops were not run without challenges as we had to keep the group ’s focus on the task at hand as there were a few sceptics among us . Nonetheless , we were able to develop solutions that not only have a positive impact on the repairs unit but on the customer service , field service , and performance reporting departments as well . This method proved useful as we were able to quickly test our assumptions and provide value to our users in - house without the need to bring in a consultant . I can see the outcomes from this undertaking easily feeding into a future project to automate the leak management process . Approach This is the first time our team has used design thinking activates / tools and at this stage is it quite appropriate for our needs . Based on the team ’s feedback this approach has helped them quickly push through what would have been a lengthy and maybe expensive undertaking if the traditional methods were used . As the team shares the insights gained from this initiative , we see the learning launch tool being utilized for future projects as we work towards the incremental improvement of the processes and systems of the organization .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Karen Gardner"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 13228 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Learning Launch Tool Challenge My goal is to develop new consumer goods products for our organization that will significantly grow our company , both on the top line ( Sales ) and on the bottom line ( Profits ) . The challenge I have is to prevent the organization from jumping on the first idea that comes along , launching a product similar to what our competition just launched , or have the owners / top management determine what is important to the end user without asking them . Selection Over the last few years , I have been implementing a process that utilizes Learning Cycles ( Learning Launches ) based on book by Katherine Radeka “ The Shortest Distance Between You and Your New Product , ” which are very similar to the Learning Launches as explained in the video in Lesson 4 – Learning Launch Tool by Thomas Stark . The Learning Cycles provides a process to integrate the end user to quickly get their input on different ideas . To have a higher success rate of launching new products , I realized we need to do something different and make sure we determine what we do n’t know early in the process and engage the end user in the process to get the “ truth ” ( Learning Cycles ) . Application On our recent product development projects , we go through a two - step process . Step 1 – Determining what we do n’t know Taking the needs from marketing , the cross - functional team ( including marketing , engineering , industrial design , operations and quality ) reviews each one and determines if we already have the knowledge to address this need or not . If not , it is considered a knowledge gap . These knowledge gaps are then separated into three categories :
a ) Low risk – team develops solutions “ Just do it ” b ) Technical challenge – which is resolved by engineering c ) End User input required – which is resolved by Learning Cycles ( see below )
Step 2 – Learning Cycles For the knowledge gaps where the teams do not have enough of the facts to decide on what feature would meet / exceed the end user needs , we follow the Learning Cycle ( Learning Launch ) process which is as follows :
1 ) Convert the knowledge gaps into questions / hypotheses , such as what the best feature is to
accomplish a need of the end user .
Example : What is the best grip design for this product ?
2 ) Develop a PLAN to answer these questions / hypotheses
Develop the Grip characteristics that are possible solutions such as Size , Material(s ) , Grip areas , etc .
3 ) Develop DESIGNs
Have the Industrial Designers / Engineers design multiple grips that the end users can use in the application and compare . We intentionally create multiple grips to provide good stimuli to get valuable feedback .
4 ) Build and Test
Prototype the grips
Test with end users including getting the following information :
Is the grip important to you ? What rating would you give each grip ? What do you like / dislike about each grip ?
5 ) Review Results
After testing with end users , the team meets to review the results and determine what was learned and what knowledge gaps still exist .
6 ) Continue to next Learning Cycle to eliminate any existing knowledge gaps until the risk has been
reduced to a reasonable level .
Learning Cycle – Typically 4 - 6 weeks for one cycle
Insights Over the last 5 years , we have been able to significantly improve our success rate of launching new innovative products using Learning Cycles / Learning Launch Tool . Key learnings :
Confirm that the feature you are developing is important to the end user , which is confirmed by our questions “ Is the grip important to you ? It is critical to make sure you are providing features to the end user that are of value to them .
Having multiple products for the end user to compare was critical to get valuable feedback . We found that it is very difficult for an end user to explain why they liked a design when there was no reference . As soon as they had more than one prototype the end user would
compare one to the other such as ; I like this one because it is larger and fits my hand better or these grooves make sure my hand does not slip , etc .
Make sure you make the prototype such that it can be used in the real application , such as connect the grip to a handle and shovel so they can use it .
Get a rating from the end user so that different observers make conclusions based only on the observation or words provided . This also provides a relationship between the different prototypes .
Approach going Forward Over the last 5 years , we have been able to significantly improve our success rate of launching new innovative products through the use of Learning Cycles / Learning Launch Tool . We will continue to utilize and improve this process to focus on the aspects that are critical to the end user and get faster at completing these Learning Cycles / Learning Launch Tool to improve our time to market and continue to grow the company . Thomas Stark 11 - Feb-2018
| EMAIL:
ID_NUM:
NAME_STUDENT: Thomas Stark
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Learning Launch Tool Challenge My goal is to develop new consumer goods products for our organization that will significantly grow our company , both on the top line ( Sales ) and on the bottom line ( Profits ) . The challenge I have is to prevent the organization from jumping on the first idea that comes along , launching a product similar to what our competition just launched , or have the owners / top management determine what is important to the end user without asking them . Selection Over the last few years , I have been implementing a process that utilizes Learning Cycles ( Learning Launches ) based on book by Katherine Radeka “ The Shortest Distance Between You and Your New Product , ” which are very similar to the Learning Launches as explained in the video in Lesson 4 – Learning Launch Tool by Thomas Stark . The Learning Cycles provides a process to integrate the end user to quickly get their input on different ideas . To have a higher success rate of launching new products , I realized we need to do something different and make sure we determine what we do n’t know early in the process and engage the end user in the process to get the “ truth ” ( Learning Cycles ) . Application On our recent product development projects , we go through a two - step process . Step 1 – Determining what we do n’t know Taking the needs from marketing , the cross - functional team ( including marketing , engineering , industrial design , operations and quality ) reviews each one and determines if we already have the knowledge to address this need or not . If not , it is considered a knowledge gap . These knowledge gaps are then separated into three categories :
a ) Low risk – team develops solutions “ Just do it ” b ) Technical challenge – which is resolved by engineering c ) End User input required – which is resolved by Learning Cycles ( see below )
Step 2 – Learning Cycles For the knowledge gaps where the teams do not have enough of the facts to decide on what feature would meet / exceed the end user needs , we follow the Learning Cycle ( Learning Launch ) process which is as follows :
1 ) Convert the knowledge gaps into questions / hypotheses , such as what the best feature is to
accomplish a need of the end user .
Example : What is the best grip design for this product ?
2 ) Develop a PLAN to answer these questions / hypotheses
Develop the Grip characteristics that are possible solutions such as Size , Material(s ) , Grip areas , etc .
3 ) Develop DESIGNs
Have the Industrial Designers / Engineers design multiple grips that the end users can use in the application and compare . We intentionally create multiple grips to provide good stimuli to get valuable feedback .
4 ) Build and Test
Prototype the grips
Test with end users including getting the following information :
Is the grip important to you ? What rating would you give each grip ? What do you like / dislike about each grip ?
5 ) Review Results
After testing with end users , the team meets to review the results and determine what was learned and what knowledge gaps still exist .
6 ) Continue to next Learning Cycle to eliminate any existing knowledge gaps until the risk has been
reduced to a reasonable level .
Learning Cycle – Typically 4 - 6 weeks for one cycle
Insights Over the last 5 years , we have been able to significantly improve our success rate of launching new innovative products using Learning Cycles / Learning Launch Tool . Key learnings :
Confirm that the feature you are developing is important to the end user , which is confirmed by our questions “ Is the grip important to you ? It is critical to make sure you are providing features to the end user that are of value to them .
Having multiple products for the end user to compare was critical to get valuable feedback . We found that it is very difficult for an end user to explain why they liked a design when there was no reference . As soon as they had more than one prototype the end user would
compare one to the other such as ; I like this one because it is larger and fits my hand better or these grooves make sure my hand does not slip , etc .
Make sure you make the prototype such that it can be used in the real application , such as connect the grip to a handle and shovel so they can use it .
Get a rating from the end user so that different observers make conclusions based only on the observation or words provided . This also provides a relationship between the different prototypes .
Approach going Forward Over the last 5 years , we have been able to significantly improve our success rate of launching new innovative products through the use of Learning Cycles / Learning Launch Tool . We will continue to utilize and improve this process to focus on the aspects that are critical to the end user and get faster at completing these Learning Cycles / Learning Launch Tool to improve our time to market and continue to grow the company . Thomas Stark 11 - Feb-2018
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Thomas Stark"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12723 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | RP- Design - thinking - lab - work - using - Learning Launch .
Challenge One of our clients envisioned to keep abreast with the latest changes in technology and wished to have business transformation coupled with resolution of some of the lessons learnt and process changes improve customer experience . As part of this journey the customer wanted to test the waters by taking some of his applications , involving both legacy and third - party applications and explore the processes to the methods of scrum project management . From the business perspective challenge is to improve the workflow within the departments to increase overall online sales . The project has been time boxed to be completed within 12 months based on the outcome the final project decision depends on . Selection The client has already invested in certain software and tools based on prior discussions with vendors and experts . Even though the tools are in place we need to educate the team with necessary processes and tool implementations so that we can launch the process to wider audience . In short , the launch is an experiment to test all the processes starting from Boxing the requirements , the design approach , trainings involved and removing the kinks in the process so that the final deployment for all applications will go through without major hinderances . Application To begin with , we have focused on the existing landscape of all applications and how the various systems are interacting with each other . On analysis have realized that we have a backend system talking to a middleware system to which all applications are talking to . In the launch the backend is the one going to be changed and with this the changes trickle down to middleware and all applications . Since the project is timeboxed and must explore all different tasks , project types and processes , have identified a representative set of applications from the overall applications from different workstreams . Once this initial assessment is made have structured the tasks within application projects to meet and adopt to the scrum project management and arrived at a project timeline such as the various sprint ceremonies , specific meetings , reviews in an effort to be agile . We had a buy in for this process with the senior management as this is one of the requirements of the challenge . Following buy - in on the approach had a training session with our team on the scrum project management . Then we had training sessions cum workshops with he different workstream selected members to methodology and structured the various tasks and processes following agile way . In the process we have created various documents including governance , methodology , processes , workflows . This has gained the confidence and clarity from our business stakeholders one of the requirements we are satisfying and answered all questions regarding prioritization of tasks , process changes and workflows and understanding of the new process . The tasks of Business stakeholder and stakeholder buy - in was completed in about 4 weeks . Insight Applying the launch tool , based on the assumptions made and designed launches to test these assumptions , our actual results varied from what we have anticipated for all the workstreams . While our team was more open to the prioritization of tasks following the scrum methodology and tools used , some of the workstreams due to their nature of work have to resort to different workflow methodology . The team along with stakeholders have agreed to incorporate these in the future design launches . There were additional learnings as to how many meetings were needed to follow up both horizontally and vertical , some process and workflow changes and improvements were needed which have been
documented . These learnings are important and to be incorporated to have a successful roll out of the entire project and part of design thinking . Approach The fact that the customer has already invested in certain software and tools and project being time boxed makes the design thinking a bit more challenging As mentioned the team has to come up with innovative ideas to perform the launch to help understand the intricacies in the launch . It is important to review the learnings and incorporate them in future launch designs . Lessons learnt , progress made , should be reflected in each o the launches from previous ones and reach the goals for a complete solution .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: RP- Design - thinking - lab - work - using - Learning Launch .
Challenge One of our clients envisioned to keep abreast with the latest changes in technology and wished to have business transformation coupled with resolution of some of the lessons learnt and process changes improve customer experience . As part of this journey the customer wanted to test the waters by taking some of his applications , involving both legacy and third - party applications and explore the processes to the methods of scrum project management . From the business perspective challenge is to improve the workflow within the departments to increase overall online sales . The project has been time boxed to be completed within 12 months based on the outcome the final project decision depends on . Selection The client has already invested in certain software and tools based on prior discussions with vendors and experts . Even though the tools are in place we need to educate the team with necessary processes and tool implementations so that we can launch the process to wider audience . In short , the launch is an experiment to test all the processes starting from Boxing the requirements , the design approach , trainings involved and removing the kinks in the process so that the final deployment for all applications will go through without major hinderances . Application To begin with , we have focused on the existing landscape of all applications and how the various systems are interacting with each other . On analysis have realized that we have a backend system talking to a middleware system to which all applications are talking to . In the launch the backend is the one going to be changed and with this the changes trickle down to middleware and all applications . Since the project is timeboxed and must explore all different tasks , project types and processes , have identified a representative set of applications from the overall applications from different workstreams . Once this initial assessment is made have structured the tasks within application projects to meet and adopt to the scrum project management and arrived at a project timeline such as the various sprint ceremonies , specific meetings , reviews in an effort to be agile . We had a buy in for this process with the senior management as this is one of the requirements of the challenge . Following buy - in on the approach had a training session with our team on the scrum project management . Then we had training sessions cum workshops with he different workstream selected members to methodology and structured the various tasks and processes following agile way . In the process we have created various documents including governance , methodology , processes , workflows . This has gained the confidence and clarity from our business stakeholders one of the requirements we are satisfying and answered all questions regarding prioritization of tasks , process changes and workflows and understanding of the new process . The tasks of Business stakeholder and stakeholder buy - in was completed in about 4 weeks . Insight Applying the launch tool , based on the assumptions made and designed launches to test these assumptions , our actual results varied from what we have anticipated for all the workstreams . While our team was more open to the prioritization of tasks following the scrum methodology and tools used , some of the workstreams due to their nature of work have to resort to different workflow methodology . The team along with stakeholders have agreed to incorporate these in the future design launches . There were additional learnings as to how many meetings were needed to follow up both horizontally and vertical , some process and workflow changes and improvements were needed which have been
documented . These learnings are important and to be incorporated to have a successful roll out of the entire project and part of design thinking . Approach The fact that the customer has already invested in certain software and tools and project being time boxed makes the design thinking a bit more challenging As mentioned the team has to come up with innovative ideas to perform the launch to help understand the intricacies in the launch . It is important to review the learnings and incorporate them in future launch designs . Lessons learnt , progress made , should be reflected in each o the launches from previous ones and reach the goals for a complete solution .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 14539 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection paper – Visualization tool Challenge and Selection I chose to use the Visualization tool in order to solve one of my challenges . It was a great exercise because it helped me and my team to understand very well the problem we try to solve . Drawing all the ideas we came up with it helped us to define and to understand what we are talking about . I noticed the fact that all the words we use have diffrent meanings , but when we draw what we have in mind it is better because there is no room for interpretations . Application In the beginning of the process we tried to define what the problem is . Our purpose was to come up with a creative idea – an out of the box idea . So what we have done is a visual brainstorming . I asked my team members to draw how many ideas they have on small papers . In this way we understood very well our ideas and we have been more creative . Insight and Approach The main take aways we took from this exercise are : First of all , we were more creative . Seeing what my colleagues drawn helped me to come up with new ideas . Second of all , it helped us to understand each other ’s ideas and we started to build on the others ideas . As a next step and aspect I will change for the next time is to ask from my team mates for more ideas and more drawings .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection paper – Visualization tool Challenge and Selection I chose to use the Visualization tool in order to solve one of my challenges . It was a great exercise because it helped me and my team to understand very well the problem we try to solve . Drawing all the ideas we came up with it helped us to define and to understand what we are talking about . I noticed the fact that all the words we use have diffrent meanings , but when we draw what we have in mind it is better because there is no room for interpretations . Application In the beginning of the process we tried to define what the problem is . Our purpose was to come up with a creative idea – an out of the box idea . So what we have done is a visual brainstorming . I asked my team members to draw how many ideas they have on small papers . In this way we understood very well our ideas and we have been more creative . Insight and Approach The main take aways we took from this exercise are : First of all , we were more creative . Seeing what my colleagues drawn helped me to come up with new ideas . Second of all , it helped us to understand each other ’s ideas and we started to build on the others ideas . As a next step and aspect I will change for the next time is to ask from my team mates for more ideas and more drawings .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 8908 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection : Learning Launch Tool
Challenge I am a product manager for a healthcare technology company , and I manage a service used by health insurance companies to verify credentials of healthcare providers they contract with . It consists of back - office business process operations underpinned by a software application . A customer interested in purchasing our service wanted a significant amount of customization before they would sign a contract , but we faced a twofold challenge :
1 . The customization they were asking for was complex , involved significant changes to
both the software as well as multiple back - office processes and there was a high risk that we would spend a lot of money developing what they thought they needed , but that even if we built exactly what they said , that it would not meet their needs . After all , what people say they want is often different from what they actually want .
2 . Our business model made several assumptions about how efficiently our analysts would
be able to do the custom work they needed , and there was a risk that our pricing would not cover our costs if those assumptions turned out to be incorrect .
Selection The Learning Launch tool seemed like the perfect tool to address our challenge . Because we were doing exactly what Ed Hesse describes in the Learning Launch Tool video of week 4 : we were creating our financial projections based on a number of assumptions , and we were also assuming that the customer knew what they wanted and that we understood their description of it . Using the Learning Launch Tool , we could address the customer - need uncertainty as well as mitigate some of the cost risk we were assuming , testing our assumptions of what the customer wanted as well as our assumptions of how efficiently we could deliver this to them . Application We proposed to our customer that we would create a series of service concept prototypes that we would ask them to interact with so they could experience how the service would work rather than just hear or read our description of it - after explaining the rationale , they completely bought into the idea ! Because the credentials verification process can take several days , our first experiment was an accelerated simulation of the various touchpoints different users of the customer organization would have with the service . Rather than making all changes to our software ( which would have been expensive ) , we had a UX designer create just the front - end screens that users would interact with . Behind the scenes , we had people doing the various things that in real life the software would eventually do - but in the short term it was a lot faster to get people to do it , and far less expensive to make changes if we learned that it needed to look or behave differently than we originally anticipated . We had users place orders , view reports that would show them the status of their orders , and finally delivered to them ( manually generated ) credentials files and asked them to conduct a mock credentialing committee meeting using the files we 'd delivered to them .
Our second experiment was to validate many of our cost assumptions . We randomly selected a group of our analysts , trained them on the revised process and had them perform the verification work on a number of " dummy " credentials files . By timing them as they went through the process , we were able to arm ourselves with real data that we could then feed into our financial cost projections . Insight The simulation with the customer was hugely successful ! The experience of actually interacting with the simulated service allowed them to make several suggestions for improvements to the interface . It also gave them a much higher level of confidence that we understood what they needed . Most importantly , it led to the discovery that one of the functions they had originally wanted us to perform required data that was proprietary . They made the decision at that early stage to keep the function in - house , whereas it would have cost both parties considerably more if we had that learning experience later in the process once we 'd already started developing the customization . The second experiment did not unearth any such surprises . It was nonetheless valuable , because by validating our original assumptions it gave our senior leadership greater confidence in our financial projections and lowered the risk on the project . Approach I found the Learning Launch tool to be an extremely effective way to de - risk the two problems of customer needs uncertainty and operational execution uncertainty . In future , I would deploy the Learning Launch tool slightly differently – in hindsight , it felt like our experiments were slightly large and we were attempting to validate multiple assumptions . I would conduct smaller , more focused experiments designed to validate a single assumption or fewer assumptions , making the management of the experiments easier and gaining the option to pivot sooner if my learning points me in a different direction than originally envisioned .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection : Learning Launch Tool
Challenge I am a product manager for a healthcare technology company , and I manage a service used by health insurance companies to verify credentials of healthcare providers they contract with . It consists of back - office business process operations underpinned by a software application . A customer interested in purchasing our service wanted a significant amount of customization before they would sign a contract , but we faced a twofold challenge :
1 . The customization they were asking for was complex , involved significant changes to
both the software as well as multiple back - office processes and there was a high risk that we would spend a lot of money developing what they thought they needed , but that even if we built exactly what they said , that it would not meet their needs . After all , what people say they want is often different from what they actually want .
2 . Our business model made several assumptions about how efficiently our analysts would
be able to do the custom work they needed , and there was a risk that our pricing would not cover our costs if those assumptions turned out to be incorrect .
Selection The Learning Launch tool seemed like the perfect tool to address our challenge . Because we were doing exactly what Ed Hesse describes in the Learning Launch Tool video of week 4 : we were creating our financial projections based on a number of assumptions , and we were also assuming that the customer knew what they wanted and that we understood their description of it . Using the Learning Launch Tool , we could address the customer - need uncertainty as well as mitigate some of the cost risk we were assuming , testing our assumptions of what the customer wanted as well as our assumptions of how efficiently we could deliver this to them . Application We proposed to our customer that we would create a series of service concept prototypes that we would ask them to interact with so they could experience how the service would work rather than just hear or read our description of it - after explaining the rationale , they completely bought into the idea ! Because the credentials verification process can take several days , our first experiment was an accelerated simulation of the various touchpoints different users of the customer organization would have with the service . Rather than making all changes to our software ( which would have been expensive ) , we had a UX designer create just the front - end screens that users would interact with . Behind the scenes , we had people doing the various things that in real life the software would eventually do - but in the short term it was a lot faster to get people to do it , and far less expensive to make changes if we learned that it needed to look or behave differently than we originally anticipated . We had users place orders , view reports that would show them the status of their orders , and finally delivered to them ( manually generated ) credentials files and asked them to conduct a mock credentialing committee meeting using the files we 'd delivered to them .
Our second experiment was to validate many of our cost assumptions . We randomly selected a group of our analysts , trained them on the revised process and had them perform the verification work on a number of " dummy " credentials files . By timing them as they went through the process , we were able to arm ourselves with real data that we could then feed into our financial cost projections . Insight The simulation with the customer was hugely successful ! The experience of actually interacting with the simulated service allowed them to make several suggestions for improvements to the interface . It also gave them a much higher level of confidence that we understood what they needed . Most importantly , it led to the discovery that one of the functions they had originally wanted us to perform required data that was proprietary . They made the decision at that early stage to keep the function in - house , whereas it would have cost both parties considerably more if we had that learning experience later in the process once we 'd already started developing the customization . The second experiment did not unearth any such surprises . It was nonetheless valuable , because by validating our original assumptions it gave our senior leadership greater confidence in our financial projections and lowered the risk on the project . Approach I found the Learning Launch tool to be an extremely effective way to de - risk the two problems of customer needs uncertainty and operational execution uncertainty . In future , I would deploy the Learning Launch tool slightly differently – in hindsight , it felt like our experiments were slightly large and we were attempting to validate multiple assumptions . I would conduct smaller , more focused experiments designed to validate a single assumption or fewer assumptions , making the management of the experiments easier and gaining the option to pivot sooner if my learning points me in a different direction than originally envisioned .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 18918 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection : Visualization Tool by Veronica Giraldo
Challenge
During this hard times that the entire world is experiencing for the first time , the pandemic of COVID-19 , the way people are used to do business has change . This including the automobile industry , where the idea of visiting the dealer to buy a vehicle is no longer a choice ( the traditional way ) due to the government lockdown . The business as it is does n’t work for us right now . People are choosing to shop online instead of visiting any facilities . Right now , the way to start a sale is by these two options : an online search or a phone call . Looking for options in how I can help our dealer network I thought about the online experience . People now a days are used to buy online and they are looking forward to complete their own vehicle transaction online . The world is still moving thanks to the technology and online retail sales and that is the way we should move in the automobile industry . I visited their online pages to see how they are moving and adapting to this new normal of online selling / shopping . I noticed that their web pages are not updated and is quite difficult for the customer to shop and navigate through the site and the phone numbers announced have no answer due to the lockdown . My challenge was to think on how I can present all these finding to my team in an effective and easy way .
Selection
In order to help improve the web pages of the dealers and to communicate the finding to my team and eventually to the dealers , I have chosen the visualization tool . In the search of looking for a way to explain the actual situation of the online sites to my team I found that this tool will let me explain myself without even saying a word . The pictures and online retail sales simulation will speak for themselves . This way I can engage my team and they can have a better understanding of the current situation so we can look for improvements and have a bigger impact .
Application & Insight
I started exploring the different online sites of our dealer network , going one by one and taking screenshots of the pages , documenting in a Power Point the customers journey trying to shop online or at least start the selling process in their pages . I also took pictures of their social media pages . I even found out that , sometimes , the all 3 pages had different phone numbers and different messages , which can confuse and frustrate the customers . By documenting the process using pictures , I ’m also portraying how hard it is to navigate and shop and in most of the cases a dead end for the customer .
By using the visualization tool , in this case a Power Point presentation , I also created an ideal visual process of what the online page must look like in order to start the sales process . Demonstrated to my team how , from the customer ’s point of view , the online page should be configured in order to engage the customer and satisfy their needs .
After presenting my findings to the team , all I received was good feedback and that it was an excellent exercise . I achieved a faster consensus and everyone in my team understood where the dealers online page stands and the improvements that needed to be made . This was our first step in trying to resolve the vehicle selling issue and move to the online retail experience .
Approach
For my next step which would be presenting the findings to the dealers I will like to complement the visualization with the storytelling tool . Using this tool , I can tell the customers journey , share findings and engage our clients in trying to resolve the problem , but also , generate emotion and urgency to try to resolve this issue .
| EMAIL:
ID_NUM:
NAME_STUDENT: Veronica Giraldo
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection : Visualization Tool by Veronica Giraldo
Challenge
During this hard times that the entire world is experiencing for the first time , the pandemic of COVID-19 , the way people are used to do business has change . This including the automobile industry , where the idea of visiting the dealer to buy a vehicle is no longer a choice ( the traditional way ) due to the government lockdown . The business as it is does n’t work for us right now . People are choosing to shop online instead of visiting any facilities . Right now , the way to start a sale is by these two options : an online search or a phone call . Looking for options in how I can help our dealer network I thought about the online experience . People now a days are used to buy online and they are looking forward to complete their own vehicle transaction online . The world is still moving thanks to the technology and online retail sales and that is the way we should move in the automobile industry . I visited their online pages to see how they are moving and adapting to this new normal of online selling / shopping . I noticed that their web pages are not updated and is quite difficult for the customer to shop and navigate through the site and the phone numbers announced have no answer due to the lockdown . My challenge was to think on how I can present all these finding to my team in an effective and easy way .
Selection
In order to help improve the web pages of the dealers and to communicate the finding to my team and eventually to the dealers , I have chosen the visualization tool . In the search of looking for a way to explain the actual situation of the online sites to my team I found that this tool will let me explain myself without even saying a word . The pictures and online retail sales simulation will speak for themselves . This way I can engage my team and they can have a better understanding of the current situation so we can look for improvements and have a bigger impact .
Application & Insight
I started exploring the different online sites of our dealer network , going one by one and taking screenshots of the pages , documenting in a Power Point the customers journey trying to shop online or at least start the selling process in their pages . I also took pictures of their social media pages . I even found out that , sometimes , the all 3 pages had different phone numbers and different messages , which can confuse and frustrate the customers . By documenting the process using pictures , I ’m also portraying how hard it is to navigate and shop and in most of the cases a dead end for the customer .
By using the visualization tool , in this case a Power Point presentation , I also created an ideal visual process of what the online page must look like in order to start the sales process . Demonstrated to my team how , from the customer ’s point of view , the online page should be configured in order to engage the customer and satisfy their needs .
After presenting my findings to the team , all I received was good feedback and that it was an excellent exercise . I achieved a faster consensus and everyone in my team understood where the dealers online page stands and the improvements that needed to be made . This was our first step in trying to resolve the vehicle selling issue and move to the online retail experience .
Approach
For my next step which would be presenting the findings to the dealers I will like to complement the visualization with the storytelling tool . Using this tool , I can tell the customers journey , share findings and engage our clients in trying to resolve the problem , but also , generate emotion and urgency to try to resolve this issue .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Veronica Giraldo"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12749 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | REFLECTION – MIND MAPS
CHALLENGE .
When the challenges to be solved are complex , they must be approached from
different points of view . Each time you get more involved in proposing alternative
solutions , new ways of approaching it and more information to prioritize emerge .
In the new business area of an important telecommunications company in Peru ,
the board of directors set the goal of creating a new business model that meets
the Sustainable Development Goals set by the UN . During the ideation phase ,
we proposed many solution alternatives , each of which implied multiple edges
that had to be considered . We had so many solutions we wanted to implement ,
so many information we had to administrate it sometimes was overwhelming .
SELECTION .
Mind maps are graphical tools that are represented in the form of diagrams . It
allows us to visually show different concepts and their different relationships with
the elements that make it up . These maps are of great help to organize all the
relevant information and how it is interrelated with each other , especially if we
have a lot of information at hand and we are not sure how to prioritize it . In the
corporate world , it helps employees understand the objective and thus be able to
collaborate in proposing alternatives to solve in the best way the challenge to
overcome .
APPLICATION .
During this phase , we decided to make mental maps of the ideas that arose , and
we began to consider the client 's pain that we had to attend in order to connect
with him . There were many alternatives to address the problem , but with the mind
map tool it was possible to focus the search for the solution without digressing on
multiple alternative solutions that did not add value to the client . It has allowed us
to discard alternatives that did not solve essential needs for the client and on the
other hand it allowed us to deepen the analysis of the alternatives that we
consider to be the most relevant . Whenever we wanted to dive deep into the
analysis , it allowed us to do it in an orderly manner and with a clear objective ,
since it kept us within the work scheme . This is how we managed to analyze and
propose alternative solutions to the problem we needed to solve . Once the map
was finished , it allowed us to map our way forward to reach the final goal . In
addition , this map was a simple and graphic way to explain in the directory how
we would face the challenge entrusted and explain it in a didactic and
understandable way .
INSIGHT .
Whenever a new tool is used to solve any challenge , one has consequent doubts
regarding the effectiveness of the tool to be used . In the case of mind maps , it
was n't as complicated as I supposed it could be . And it is because of the way we
think can be abstract but when those ethereal thoughts are captured on some
paper , they begin to take shape and materialize . In the same way , the work team
that understands the objectives of the project in which they are immersed , will be
much more productive and motivated and will contribute on the ideas of others , it
could be said that a process of incremental ideation is generated .
APPROACH .
From here on forward , the main tool I ’ll use to state all my ideas and dive deep
on to the alternatives I have to resolving any complex problem will be mind
mapping . The simplicity of the tool and the many ways it has of presenting the
analysis and the reasoning behind it all , makes it a useful tool also to present
your ideas to everyone in a very didactic way .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: REFLECTION – MIND MAPS
CHALLENGE .
When the challenges to be solved are complex , they must be approached from
different points of view . Each time you get more involved in proposing alternative
solutions , new ways of approaching it and more information to prioritize emerge .
In the new business area of an important telecommunications company in Peru ,
the board of directors set the goal of creating a new business model that meets
the Sustainable Development Goals set by the UN . During the ideation phase ,
we proposed many solution alternatives , each of which implied multiple edges
that had to be considered . We had so many solutions we wanted to implement ,
so many information we had to administrate it sometimes was overwhelming .
SELECTION .
Mind maps are graphical tools that are represented in the form of diagrams . It
allows us to visually show different concepts and their different relationships with
the elements that make it up . These maps are of great help to organize all the
relevant information and how it is interrelated with each other , especially if we
have a lot of information at hand and we are not sure how to prioritize it . In the
corporate world , it helps employees understand the objective and thus be able to
collaborate in proposing alternatives to solve in the best way the challenge to
overcome .
APPLICATION .
During this phase , we decided to make mental maps of the ideas that arose , and
we began to consider the client 's pain that we had to attend in order to connect
with him . There were many alternatives to address the problem , but with the mind
map tool it was possible to focus the search for the solution without digressing on
multiple alternative solutions that did not add value to the client . It has allowed us
to discard alternatives that did not solve essential needs for the client and on the
other hand it allowed us to deepen the analysis of the alternatives that we
consider to be the most relevant . Whenever we wanted to dive deep into the
analysis , it allowed us to do it in an orderly manner and with a clear objective ,
since it kept us within the work scheme . This is how we managed to analyze and
propose alternative solutions to the problem we needed to solve . Once the map
was finished , it allowed us to map our way forward to reach the final goal . In
addition , this map was a simple and graphic way to explain in the directory how
we would face the challenge entrusted and explain it in a didactic and
understandable way .
INSIGHT .
Whenever a new tool is used to solve any challenge , one has consequent doubts
regarding the effectiveness of the tool to be used . In the case of mind maps , it
was n't as complicated as I supposed it could be . And it is because of the way we
think can be abstract but when those ethereal thoughts are captured on some
paper , they begin to take shape and materialize . In the same way , the work team
that understands the objectives of the project in which they are immersed , will be
much more productive and motivated and will contribute on the ideas of others , it
could be said that a process of incremental ideation is generated .
APPROACH .
From here on forward , the main tool I ’ll use to state all my ideas and dive deep
on to the alternatives I have to resolving any complex problem will be mind
mapping . The simplicity of the tool and the many ways it has of presenting the
analysis and the reasoning behind it all , makes it a useful tool also to present
your ideas to everyone in a very didactic way .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 18286 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Brett Schmader
Using Storytelling to Gain Attention from Teenagers
Challenge and Selection
As a high school student , it is very challenging to grasp the attention of my audience as
they are grumpy , tired teenagers . When I ’m presenting , I am constantly turned off by my audience as half wo n’t listen to me but at least look my way and the other half simply puts their heads into their phones . Although some teachers try to prevent this issue by having a designated place for phones so they are forced to pay attention , it just turns into all of the class looking at me but not listening . I needed to find a way to present that gained my audiences full attention , so I started using storytelling . Storytelling is a great tool that I have incorporated into my work . What ’s great about stories is the need for a beginning and an end . Once the beginning has started , it ’s hard to leave before the end . As the plot thickens , people ca n’t stop listening to find out the resolution of the story . This tool has helped me gain the attention of my audiences as I present my school projects .
Application
In my US History class this year , we were learning about the Civil War . My teacher gave
our class an assignment to make a presentation about a battle during the Civil War . I chose to do the Battle of Gettysburg , as I had already known a bit about it . I knew it was a historic battle and a huge victory and turning point for the Union . When making my presentation , I decided that telling a story of the Battle of Gettysburg would be most effective to teach my audience about this event and get across the information I needed to .
I started with introducing major people in both sides of the army such as Robert E. Lee
and George G. Meade . After a brief description of both , I decided to go from the perspective of the Union Army and George G. Meade because I believed they would make for a better story and help my audience understand the battle better . I then started the story off during their preparations for the battle . During this time I went over their battle plans for their defense against the Confederates . Meade had just been appointed General of the Union army , so he had a lot to prove going into this battle . I then went through the actual battle mostly focusing on the Union side and going over all their struggles and achievements during the battle . I ended my story off when the Union finally forced the Confederates to retreat back to Virginia . Insight and Approach
I have learned many things about the storytelling tool by using it for presentations .
Throughout my presentation , I noticed how my audience actually seemed to be listening . Their heads were up and eyes directly on me and the board . I even got a couple of questions about my presentation after I finished which rarely happens . This new activity from my audience
shows me how useful storytelling can be for presentations . I even quizzed a few of my classmates about the battle and my presentation and they all did great answering my questions showing me that not only did they listen , but they also gained and comprehended the information . The storytelling tool proved to be very effective for presenting .
To go with quizzing my classmates , I also asked for some feedback about the way I
presented and if the storytelling method was effective . They definitely liked the storytelling method , but they all suggested that for future presentations , I should try to make the story more relatable to the audience . One told me to either continue the story a bit longer or add on at the end about how this event relates to us , being the United States , or what outcomes have come from the battle . Now , I will approach my storytelling presentations a bit differently for the future . Instead of only focusing on a story for what I am presenting on , I will incorporate more relatable parts of my subject towards the audiences I am presenting to . With these improved results , my presentations will without a doubt engage and teach my audiences effectively .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Brett Schmader
Using Storytelling to Gain Attention from Teenagers
Challenge and Selection
As a high school student , it is very challenging to grasp the attention of my audience as
they are grumpy , tired teenagers . When I ’m presenting , I am constantly turned off by my audience as half wo n’t listen to me but at least look my way and the other half simply puts their heads into their phones . Although some teachers try to prevent this issue by having a designated place for phones so they are forced to pay attention , it just turns into all of the class looking at me but not listening . I needed to find a way to present that gained my audiences full attention , so I started using storytelling . Storytelling is a great tool that I have incorporated into my work . What ’s great about stories is the need for a beginning and an end . Once the beginning has started , it ’s hard to leave before the end . As the plot thickens , people ca n’t stop listening to find out the resolution of the story . This tool has helped me gain the attention of my audiences as I present my school projects .
Application
In my US History class this year , we were learning about the Civil War . My teacher gave
our class an assignment to make a presentation about a battle during the Civil War . I chose to do the Battle of Gettysburg , as I had already known a bit about it . I knew it was a historic battle and a huge victory and turning point for the Union . When making my presentation , I decided that telling a story of the Battle of Gettysburg would be most effective to teach my audience about this event and get across the information I needed to .
I started with introducing major people in both sides of the army such as Robert E. Lee
and George G. Meade . After a brief description of both , I decided to go from the perspective of the Union Army and George G. Meade because I believed they would make for a better story and help my audience understand the battle better . I then started the story off during their preparations for the battle . During this time I went over their battle plans for their defense against the Confederates . Meade had just been appointed General of the Union army , so he had a lot to prove going into this battle . I then went through the actual battle mostly focusing on the Union side and going over all their struggles and achievements during the battle . I ended my story off when the Union finally forced the Confederates to retreat back to Virginia . Insight and Approach
I have learned many things about the storytelling tool by using it for presentations .
Throughout my presentation , I noticed how my audience actually seemed to be listening . Their heads were up and eyes directly on me and the board . I even got a couple of questions about my presentation after I finished which rarely happens . This new activity from my audience
shows me how useful storytelling can be for presentations . I even quizzed a few of my classmates about the battle and my presentation and they all did great answering my questions showing me that not only did they listen , but they also gained and comprehended the information . The storytelling tool proved to be very effective for presenting .
To go with quizzing my classmates , I also asked for some feedback about the way I
presented and if the storytelling method was effective . They definitely liked the storytelling method , but they all suggested that for future presentations , I should try to make the story more relatable to the audience . One told me to either continue the story a bit longer or add on at the end about how this event relates to us , being the United States , or what outcomes have come from the battle . Now , I will approach my storytelling presentations a bit differently for the future . Instead of only focusing on a story for what I am presenting on , I will incorporate more relatable parts of my subject towards the audiences I am presenting to . With these improved results , my presentations will without a doubt engage and teach my audiences effectively .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 21578 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | REFLECTIONS – VISUALIZATION
CHALLENGE : As part of my company ’s drive to enhance customer experience and to promote loyalty , there
was a deliberate attempt to revisit the concept of customer journey . One of the challenges my
organization faces is the management of its B2B retail prepaid card , previously customers have
to spend hours at the company head office to recharge or top - up their cards for future use . All
activities involved in the process were manually done at a designated customer service points .
Considering the inconveniences being created , for instance customers spending hours to be
attended to , management seeks to know what wows and what works .
SELECTION : Being a member of the company ’s digitalization team , we adopted “ VISUALIZATION ” as a design
thinking tool to find innovative ways to improve customer experience . The team was tasked to
employ visual thinking to offer innovative solutions to wow the customer .
APPLICATION :
The team adopted the four scale design thinking framework ; what is , what if , what wows and
what works . A group of twenty ( 20 ) cross - functional and diverse backgrounds , was inaugurated
to begin the journey of innovation .
First , the team observe what the current situation or customer experience is and to gather some
data on the current condition . We wrote down what we observed to be the current customer
experience , these are in the form of sticky notes which are posted on a big board in a hall
dedicated to this exercise .
Then , the team moved to the ideation stage where the individual team members brainstorm to
find solutions to the problems identified at the observation stage . The solutions are mapped to
the individual problems posted on the board .
What wows ? The team then proceeded to refine the solutions identified against the individual
problems to identify the best matching problems and solutions . The act is repeated several times
until the best possible solutions are identified and properly matched to the identified problem ,
The team proceeded to actually test the proposed solutions with selected group of customers to
measure the acceptance and impact on service delivery . Customer feedback is very important at
this stage , the team listen attentively to the customers to know why this solutions will not solve
the problems or what to improve to offer the best possible customer experience . This approach
is conducted using “ Learning Launches ” , experiment or test to assess the viability of the new
idea before rolling out .
Finally , an electronic customer service desks were developed to provide self service solutions to
the customers . Time spent at the recharge point reduced from above an hour to less than 30
minutes and customer feedback was truly overwhelming .
INSIGHT AND APPROACH :
My personal exposure to this great design thinking tool can not be overestimated , visualization
provides the opportunity to move beyond verbal communication to actually visualize the kind of
customer experience the company wants to put in place . The diverse nature of the team also
provide a very rich experience , different levels of cognitive blindness and also helps to minimize
confirmation biases .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: REFLECTIONS – VISUALIZATION
CHALLENGE : As part of my company ’s drive to enhance customer experience and to promote loyalty , there
was a deliberate attempt to revisit the concept of customer journey . One of the challenges my
organization faces is the management of its B2B retail prepaid card , previously customers have
to spend hours at the company head office to recharge or top - up their cards for future use . All
activities involved in the process were manually done at a designated customer service points .
Considering the inconveniences being created , for instance customers spending hours to be
attended to , management seeks to know what wows and what works .
SELECTION : Being a member of the company ’s digitalization team , we adopted “ VISUALIZATION ” as a design
thinking tool to find innovative ways to improve customer experience . The team was tasked to
employ visual thinking to offer innovative solutions to wow the customer .
APPLICATION :
The team adopted the four scale design thinking framework ; what is , what if , what wows and
what works . A group of twenty ( 20 ) cross - functional and diverse backgrounds , was inaugurated
to begin the journey of innovation .
First , the team observe what the current situation or customer experience is and to gather some
data on the current condition . We wrote down what we observed to be the current customer
experience , these are in the form of sticky notes which are posted on a big board in a hall
dedicated to this exercise .
Then , the team moved to the ideation stage where the individual team members brainstorm to
find solutions to the problems identified at the observation stage . The solutions are mapped to
the individual problems posted on the board .
What wows ? The team then proceeded to refine the solutions identified against the individual
problems to identify the best matching problems and solutions . The act is repeated several times
until the best possible solutions are identified and properly matched to the identified problem ,
The team proceeded to actually test the proposed solutions with selected group of customers to
measure the acceptance and impact on service delivery . Customer feedback is very important at
this stage , the team listen attentively to the customers to know why this solutions will not solve
the problems or what to improve to offer the best possible customer experience . This approach
is conducted using “ Learning Launches ” , experiment or test to assess the viability of the new
idea before rolling out .
Finally , an electronic customer service desks were developed to provide self service solutions to
the customers . Time spent at the recharge point reduced from above an hour to less than 30
minutes and customer feedback was truly overwhelming .
INSIGHT AND APPROACH :
My personal exposure to this great design thinking tool can not be overestimated , visualization
provides the opportunity to move beyond verbal communication to actually visualize the kind of
customer experience the company wants to put in place . The diverse nature of the team also
provide a very rich experience , different levels of cognitive blindness and also helps to minimize
confirmation biases .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9733 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Design Thinking Final Assignment
Challenge & Selection
I am a member of our Data Analysis team in a small organization where part of my role is to produce monthly reporting for various lines of business . This reporting has been going on for many years without change or modification to them . Recently it has been discovered these reports are generated and distributed but are not being consumed . They contain detail information for each line of business containing month to date , year to date , month over month and year over year comparisons for both financial and total product quantity information and distributed to all stakeholders . Our challenge is to make the reports easily consumable and relevant for the stakeholders . Our Data team is moderately small and was given until the next reporting cycle to come up with a solution . For this I will be using the Mind Mapping tool of Design Thinking .
Application
I began looking at all of the most recent reports and started to pull out key pieces of information and began placing them on poster boards , this was done by enlarging some pieces of the reports . Next , we printed out multiply copies of the reports and placed them on tables in the boardroom , with pads of paper and markers . We invited all stakeholders into the board room for a casual discussion on the current state of the reports . All stakeholders were invited to walk around the boardroom and look at the key pieces of information enlarged on the poster boards . Afterwards the stakeholders reviewed the current reports and made markings on them outlining which information was important to them and what they would like to see . Once this was complete , we regrouped to review the findings . Since the group of stakeholders and Data team are small ( under 10 ) we regrouped into only one group . We had each stakeholder share their changes and information they wanted to see on the reports . After each stakeholder had taken their turn , we turned this into a round table discussion while a member from the Data team took notes on the white board . Once the round table discussion was finished , the Data team took all the marked - up reports and notes from the white board . We used these to make a complete redesign of the current reports .
Insights
By using the Mind Mapping tool , this allowed me and the rest of the Data team to gather firsthand insights from the users of the reports as to why the reports were not being consumed and what information was important to them on a monthly basis . By combining the information on the marked - up reports and notes from the round table discussion it was clear to see the stakeholders wanted to see high level data with some visuals to make the reports easy to consume , with the needed detailed reports in the last few pages of the reports if they needed to review the detail . This has also shown the need to have dashboards created from the reports . This Design Thinking tool was a great approach to understand why the current process of reporting just was n’t working and allowed the data team to get firsthand insights from the users .
Approach
The Mind Mapping tool was the right approach to tackle this challenge , it allowed us to gather insights and understand what the end user needed . The most valuable portion of this process was gaining the firsthand insights from the stakeholders during the round table discussion .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking Final Assignment
Challenge & Selection
I am a member of our Data Analysis team in a small organization where part of my role is to produce monthly reporting for various lines of business . This reporting has been going on for many years without change or modification to them . Recently it has been discovered these reports are generated and distributed but are not being consumed . They contain detail information for each line of business containing month to date , year to date , month over month and year over year comparisons for both financial and total product quantity information and distributed to all stakeholders . Our challenge is to make the reports easily consumable and relevant for the stakeholders . Our Data team is moderately small and was given until the next reporting cycle to come up with a solution . For this I will be using the Mind Mapping tool of Design Thinking .
Application
I began looking at all of the most recent reports and started to pull out key pieces of information and began placing them on poster boards , this was done by enlarging some pieces of the reports . Next , we printed out multiply copies of the reports and placed them on tables in the boardroom , with pads of paper and markers . We invited all stakeholders into the board room for a casual discussion on the current state of the reports . All stakeholders were invited to walk around the boardroom and look at the key pieces of information enlarged on the poster boards . Afterwards the stakeholders reviewed the current reports and made markings on them outlining which information was important to them and what they would like to see . Once this was complete , we regrouped to review the findings . Since the group of stakeholders and Data team are small ( under 10 ) we regrouped into only one group . We had each stakeholder share their changes and information they wanted to see on the reports . After each stakeholder had taken their turn , we turned this into a round table discussion while a member from the Data team took notes on the white board . Once the round table discussion was finished , the Data team took all the marked - up reports and notes from the white board . We used these to make a complete redesign of the current reports .
Insights
By using the Mind Mapping tool , this allowed me and the rest of the Data team to gather firsthand insights from the users of the reports as to why the reports were not being consumed and what information was important to them on a monthly basis . By combining the information on the marked - up reports and notes from the round table discussion it was clear to see the stakeholders wanted to see high level data with some visuals to make the reports easy to consume , with the needed detailed reports in the last few pages of the reports if they needed to review the detail . This has also shown the need to have dashboards created from the reports . This Design Thinking tool was a great approach to understand why the current process of reporting just was n’t working and allowed the data team to get firsthand insights from the users .
Approach
The Mind Mapping tool was the right approach to tackle this challenge , it allowed us to gather insights and understand what the end user needed . The most valuable portion of this process was gaining the firsthand insights from the stakeholders during the round table discussion .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 17105 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection - Visualization
Challenge and selection As a graphic content designer , creating logos and other designs from scratch is a very hectic and difficult thing to do . Designs from creative and professional designers must be consulted and ideas are picked collectively to form my own unique branded designs . Using the software of my choice also determines how well , fast and unique the designs will look like .
Selection The what works tool is what i used to arrive at creating a genuine logo design as an example . The what works tool helped me to carefully think through what processes , softwares and ideas to put in place to overcome the challenge .
Application In using the what works tool , the software suitable to me was used . Also being conversant with the particular software helps to utilize and effectively overcome the challenge .
Insight Well , the what works tool helped me to think on a broader scope and to decipher what really works for me as a graphic content designer . Also , about design thinking more broadly , it has widened my scope on how i think too .
Approach For next time , I ’d try thinking outside the box in whatever challenge to see if new and great ideas will also pop up . I might try using a different tool , let ’s say the what wows tool . The reason being , thinking as a whole is a tedious work to do . It requires a lot on it ’s own for work to be done .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Visualization
Challenge and selection As a graphic content designer , creating logos and other designs from scratch is a very hectic and difficult thing to do . Designs from creative and professional designers must be consulted and ideas are picked collectively to form my own unique branded designs . Using the software of my choice also determines how well , fast and unique the designs will look like .
Selection The what works tool is what i used to arrive at creating a genuine logo design as an example . The what works tool helped me to carefully think through what processes , softwares and ideas to put in place to overcome the challenge .
Application In using the what works tool , the software suitable to me was used . Also being conversant with the particular software helps to utilize and effectively overcome the challenge .
Insight Well , the what works tool helped me to think on a broader scope and to decipher what really works for me as a graphic content designer . Also , about design thinking more broadly , it has widened my scope on how i think too .
Approach For next time , I ’d try thinking outside the box in whatever challenge to see if new and great ideas will also pop up . I might try using a different tool , let ’s say the what wows tool . The reason being , thinking as a whole is a tedious work to do . It requires a lot on it ’s own for work to be done .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 22470 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Design Thinking to Improve Digital Curriculum Library
Challenge I work in product development and was tasked to develop a resource library for customers to organize product manuals , activities , videos , and downloads which they could easily query based product , keyword , and topic ( at a minimum ) and define a workflow / process for content updates and additions . The project was supported by a small web - development team , tech writer , and two curriculum developers in addition to a small budget for freelancers to fill in gaps and perform some data entry . The project needed to use < 20 % of employee time over 60 days and launch Feb 1st to coincide a exhibition and conference . I chose to study the specific task of adding new content using my team as representative stakeholders to test some off the shelf tools and identify friction points within the content loading process . Readers note : as an example , think of the video upload process on YouTube .
Selection I decided on the learning launch since our implementation was somewhat constrained by modifications we could make to existing tools , so a wide - open brainstorming ( including visualization , storytelling , and mind mapping ) of the upload process was n’t as applicable to this project . We could n’t invent a fundamentally new workflow in the resource limits so spending time on the perfect design would n’t be helpful . Learning Launch provided a process to test differences where we clearly needed data to base decisions on and make needed changes within the scope the project .
Application Our hypothesis was that if we improved the materials list formatting step in the upload process more content would be uploaded . Our assumption was that out of all the upload steps , this was the most problematic and acted as a barrier to publishing otherwise finished content . We also assumed that our template was being used , and that only reviewed content was being uploaded so changes would n’t be made once published . For the learning launch we prioritized the assumption that this step was problematic to test . This project is still a WIP but applying this method to other assumptions is part of our plan .
To test this key assumption we decided to create a “ magic button ” that would effectively allow users to skip particular steps in a simulation and be provided with the work product . This allowed us to remove all the friction of a particular step to see how successful our customers were in completing the process . While we ca n’t implement this level of change , it was a very achievable test that should provide data on the most problematic steps to focus our design improvements .
Insight The results supported our hypothesis but also identified another problem area ( of course ! ) . The materials process was a barrier for users but to our surprise so was the tagging of materials in other categories . After talking with customers it became clear they had not internalized the list of options and in effort to correctly categorize materials were reviewing all options in many uploads , taking valuable time from content development .
In reviewing the results with our team and some of the other curriculum authors we developed a technical solution and a process change – which was initially outside the scope of our work . By putting in place an autofill program the materials list entry was significantly improved and by adding some additional fields to the templates the authors could help identify categories at the time content was developed , saving them from researching categories later when the content was loaded . This last step
was surprisingly impactful , by grouping the relevant work authors perceived significant efficiency ( we have n’t quantified it yet but there is improvement ) .
Approach I would use this tool again in the future but would like to experiment with others . Testing assumptions where our team lacked sufficient data was critical to prioritizing our work and identified problem areas that were not in our initial assumptions . Having more input upstream in a project the mind mapping tools could be very useful to find process groups , which we stumbled into in this case , that could lead to better design solutions . I ’ve brought some of these tools up with the program leader so that when customers are interviewed we can create some of these artifacts . This would be useful to subsequent project teams farther downstream and either help to understand why certain decisions were made or provide data for constant improvements and process reviews .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking to Improve Digital Curriculum Library
Challenge I work in product development and was tasked to develop a resource library for customers to organize product manuals , activities , videos , and downloads which they could easily query based product , keyword , and topic ( at a minimum ) and define a workflow / process for content updates and additions . The project was supported by a small web - development team , tech writer , and two curriculum developers in addition to a small budget for freelancers to fill in gaps and perform some data entry . The project needed to use < 20 % of employee time over 60 days and launch Feb 1st to coincide a exhibition and conference . I chose to study the specific task of adding new content using my team as representative stakeholders to test some off the shelf tools and identify friction points within the content loading process . Readers note : as an example , think of the video upload process on YouTube .
Selection I decided on the learning launch since our implementation was somewhat constrained by modifications we could make to existing tools , so a wide - open brainstorming ( including visualization , storytelling , and mind mapping ) of the upload process was n’t as applicable to this project . We could n’t invent a fundamentally new workflow in the resource limits so spending time on the perfect design would n’t be helpful . Learning Launch provided a process to test differences where we clearly needed data to base decisions on and make needed changes within the scope the project .
Application Our hypothesis was that if we improved the materials list formatting step in the upload process more content would be uploaded . Our assumption was that out of all the upload steps , this was the most problematic and acted as a barrier to publishing otherwise finished content . We also assumed that our template was being used , and that only reviewed content was being uploaded so changes would n’t be made once published . For the learning launch we prioritized the assumption that this step was problematic to test . This project is still a WIP but applying this method to other assumptions is part of our plan .
To test this key assumption we decided to create a “ magic button ” that would effectively allow users to skip particular steps in a simulation and be provided with the work product . This allowed us to remove all the friction of a particular step to see how successful our customers were in completing the process . While we ca n’t implement this level of change , it was a very achievable test that should provide data on the most problematic steps to focus our design improvements .
Insight The results supported our hypothesis but also identified another problem area ( of course ! ) . The materials process was a barrier for users but to our surprise so was the tagging of materials in other categories . After talking with customers it became clear they had not internalized the list of options and in effort to correctly categorize materials were reviewing all options in many uploads , taking valuable time from content development .
In reviewing the results with our team and some of the other curriculum authors we developed a technical solution and a process change – which was initially outside the scope of our work . By putting in place an autofill program the materials list entry was significantly improved and by adding some additional fields to the templates the authors could help identify categories at the time content was developed , saving them from researching categories later when the content was loaded . This last step
was surprisingly impactful , by grouping the relevant work authors perceived significant efficiency ( we have n’t quantified it yet but there is improvement ) .
Approach I would use this tool again in the future but would like to experiment with others . Testing assumptions where our team lacked sufficient data was critical to prioritizing our work and identified problem areas that were not in our initial assumptions . Having more input upstream in a project the mind mapping tools could be very useful to find process groups , which we stumbled into in this case , that could lead to better design solutions . I ’ve brought some of these tools up with the program leader so that when customers are interviewed we can create some of these artifacts . This would be useful to subsequent project teams farther downstream and either help to understand why certain decisions were made or provide data for constant improvements and process reviews .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12759 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | VISUALIZATION FOR ADDRESSING WICKED PROBLEMS
1 . CHALLENGE & SELECTION How can we extend our business model ? What new services and solutions can we provide to our customers ‐existing and new ones ? A business model can be represented as a flow of transactions , resources and information through a system of nodes . New business model can be visualized by changing the nature of these nodes ( different customers , new ways of relating with customers , different value propositions , among others ) . Seeing the full system of nodes and their relationships may provide a strong business model . Defining the problem is an integral part of design thinking process . It requires the clear understanding of the user ’s needs and it ’s often the hardest part of the process . Visual thinking can reveal a deeper structure within our mental models : how we think things work and how we feel things should work . The act of making ideas visible helps people become clear about what they mean , analysing a particular view through drawing becomes relevant to them , and aligned to create a shared picture of what is and what could be . Play the TED.com DrawToast video an introduction to wicked problem solving https://youtu.be/_vS_b7cJn2A 2 . APPLICATION Select a challenge that the group is currently facing according to the specific user and his needs . The human is in the center of the problem , so we have to avoid defining the problem around a technology or a product . Drawing is a design exercies that reveals unexpected insights into how we frame ideas , communicate and solve problems . The exercise provides a good warm up for anyone who wants to run meetings in more engaging ways . More important , it provides a simple but powerful approach to help teams unpack complex problems more collaboratively and effectively . The act of making ideas visible can convert uproductive discussions into effective working sessions that foster clarity , engagement and alignment . The process is as follows : Break down information into nodes ( chunks of information : objects , people or concepts ) and links ( the connections and relationships between the nodes ) . Visualize the information . Sketching and placing information into a physical space helps both you and your team take in and understand the systems at hand as well as the relationships within and between them . Be collaborative and include stakeholders in the process . Sharing your mental model helps other people build on your ideas and vice versa . Creating physical drawings and grouping notes to produce different systems models allows the team to synthesize several points of view .
3 . Space that w finding observ proble Anyon not kn nearly thoug built f Feedb existin
4 . New p perspe idea h collab
buildin model solutio interc enviro comm
Release so helps with feedback y there is to Iterate . W feedback solution fo the previo
INSIGHT saturate an
we have ga gs from th vations and em users are ne who ’s be nowing whe y impossible hts and idea from gathe back from us ng design to APPROACH
problems re ectives . An here is that b oration and
ng blocks in ls . Building on neutral hange of co onments wit mented on a
olutions quic h solving pro you gather get to the n
With each ite
and determ or your wick us release .
nd group is a ined in the he entire t
synthesized
e facing whe een faced w ere or how e to solve . as , the bridg ring feedba sers and stak the next ite
H equire inno approach in building bloc initially disc
alternate w blocks also terms tha omments ta th comment as discussion
ckly to gath oblems we from your
next step . eration , you mine what c ked problem
a method of first step o team gathe d them in c n using visu
with wicked to begin wh As the team ge between ack from th keholders ar ration of it .
vative think ncreasingly u cks at this le cuss in soluti
ways . Building o may prov t then enc akes place ts recorded n proceeds
er continuo do n’t have users and s
u and your changes are m. Every iter
bundling ide
of design th ered in one clusters . The al collaborat problems h hen it come m gets toge the existing he users an re crucial wh
king , and in used in desi evel of abstr ion indepen
g blocks sup vide a fram courage inn through int as postit n to some ag
ous feedback
one right a stakeholder
team have needed to ation incorp
eas , observa inking proce
place . The
e result was tion tools . ave experie es to issues ether and c g solution an nd all the s hen you ’re t
nnovative i ign science raction can f dent terms .
pport experim mework of m novation . tense intera notes . These greeable out
k. Feedback answer for . s , the more
the chance
o further i m porates feed
ations and e ess . It is a en , we gro s a clear vis
enced frustra
that are di
combines ea nd the next stakeholders trying to get
deas arise is building b foster interd
Building provide a
visualizatio businesses . research f visualizatio provide w
lead to design . The are comp
ways mentation o making stat Such discu action in sy e are rearra tcome . Des
of success The more
e guidance
e to utilize mprove the dback from
xperiences collage of ouped the sion of the
ation from ifficult and ach other ’s iteration is s involved . t from your
from new blocks . The disciplinary
blocks
a natural ns of
. The ocuses on ns that
ways that creative
ese designs posed as combining
on business tements in ussion and ynchronous anged and ign is now
framed within the concepts of building block but designers can experiment with ways building blocks interact with each other . It is important to point out that the visualizations described here are not seen as alternatives but as supporting the emerging requirements of system development . Each of them is designed to provide insights and ideas to designers in the open approach used in design thinking . It does not see these as alternatives , but to provide ways fort designers see their problems in different ways and gain new insights on how to address them .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: VISUALIZATION FOR ADDRESSING WICKED PROBLEMS
1 . CHALLENGE & SELECTION How can we extend our business model ? What new services and solutions can we provide to our customers ‐existing and new ones ? A business model can be represented as a flow of transactions , resources and information through a system of nodes . New business model can be visualized by changing the nature of these nodes ( different customers , new ways of relating with customers , different value propositions , among others ) . Seeing the full system of nodes and their relationships may provide a strong business model . Defining the problem is an integral part of design thinking process . It requires the clear understanding of the user ’s needs and it ’s often the hardest part of the process . Visual thinking can reveal a deeper structure within our mental models : how we think things work and how we feel things should work . The act of making ideas visible helps people become clear about what they mean , analysing a particular view through drawing becomes relevant to them , and aligned to create a shared picture of what is and what could be . Play the TED.com DrawToast video an introduction to wicked problem solving https://youtu.be/_vS_b7cJn2A 2 . APPLICATION Select a challenge that the group is currently facing according to the specific user and his needs . The human is in the center of the problem , so we have to avoid defining the problem around a technology or a product . Drawing is a design exercies that reveals unexpected insights into how we frame ideas , communicate and solve problems . The exercise provides a good warm up for anyone who wants to run meetings in more engaging ways . More important , it provides a simple but powerful approach to help teams unpack complex problems more collaboratively and effectively . The act of making ideas visible can convert uproductive discussions into effective working sessions that foster clarity , engagement and alignment . The process is as follows : Break down information into nodes ( chunks of information : objects , people or concepts ) and links ( the connections and relationships between the nodes ) . Visualize the information . Sketching and placing information into a physical space helps both you and your team take in and understand the systems at hand as well as the relationships within and between them . Be collaborative and include stakeholders in the process . Sharing your mental model helps other people build on your ideas and vice versa . Creating physical drawings and grouping notes to produce different systems models allows the team to synthesize several points of view .
3 . Space that w finding observ proble Anyon not kn nearly thoug built f Feedb existin
4 . New p perspe idea h collab
buildin model solutio interc enviro comm
Release so helps with feedback y there is to Iterate . W feedback solution fo the previo
INSIGHT saturate an
we have ga gs from th vations and em users are ne who ’s be nowing whe y impossible hts and idea from gathe back from us ng design to APPROACH
problems re ectives . An here is that b oration and
ng blocks in ls . Building on neutral hange of co onments wit mented on a
olutions quic h solving pro you gather get to the n
With each ite
and determ or your wick us release .
nd group is a ined in the he entire t
synthesized
e facing whe een faced w ere or how e to solve . as , the bridg ring feedba sers and stak the next ite
H equire inno approach in building bloc initially disc
alternate w blocks also terms tha omments ta th comment as discussion
ckly to gath oblems we from your
next step . eration , you mine what c ked problem
a method of first step o team gathe d them in c n using visu
with wicked to begin wh As the team ge between ack from th keholders ar ration of it .
vative think ncreasingly u cks at this le cuss in soluti
ways . Building o may prov t then enc akes place ts recorded n proceeds
er continuo do n’t have users and s
u and your changes are m. Every iter
bundling ide
of design th ered in one clusters . The al collaborat problems h hen it come m gets toge the existing he users an re crucial wh
king , and in used in desi evel of abstr ion indepen
g blocks sup vide a fram courage inn through int as postit n to some ag
ous feedback
one right a stakeholder
team have needed to ation incorp
eas , observa inking proce
place . The
e result was tion tools . ave experie es to issues ether and c g solution an nd all the s hen you ’re t
nnovative i ign science raction can f dent terms .
pport experim mework of m novation . tense intera notes . These greeable out
k. Feedback answer for . s , the more
the chance
o further i m porates feed
ations and e ess . It is a en , we gro s a clear vis
enced frustra
that are di
combines ea nd the next stakeholders trying to get
deas arise is building b foster interd
Building provide a
visualizatio businesses . research f visualizatio provide w
lead to design . The are comp
ways mentation o making stat Such discu action in sy e are rearra tcome . Des
of success The more
e guidance
e to utilize mprove the dback from
xperiences collage of ouped the sion of the
ation from ifficult and ach other ’s iteration is s involved . t from your
from new blocks . The disciplinary
blocks
a natural ns of
. The ocuses on ns that
ways that creative
ese designs posed as combining
on business tements in ussion and ynchronous anged and ign is now
framed within the concepts of building block but designers can experiment with ways building blocks interact with each other . It is important to point out that the visualizations described here are not seen as alternatives but as supporting the emerging requirements of system development . Each of them is designed to provide insights and ideas to designers in the open approach used in design thinking . It does not see these as alternatives , but to provide ways fort designers see their problems in different ways and gain new insights on how to address them .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 14593 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | E - commerce SME lending in Argentina - Learning Launch
Challenge
I am a founder and CTO of Cyber Wellness Student Ambassador Programme , an Argentina based company builder . Our company builder model differs from other Argentinian and Latin American models since all of our startup ideas come from our own management team , employees and advisors . We ideate , test , build and grow our business ideas . We are 15 professionals with diverse specialities , software development , product development , marketing , design , user experience but with one thing in common , our area of expertise is finance . We were eager to test some hypothesis we have regarding SME ( Small Medium Enterprises ) lending in Argentina and since e - commerce is constantly growing in the region , and as in any other type of company , financial aid is a key part in planning the company growth , it seemed to be an interesting field to test them .
These companies , usually small and new , don´t have access to Bank Loans , the amount of paperwork is discouraging , the timing is usually bad , taking from 2 to 4 months to have a loan approved . So there were plenty of pains from where to start our work .
The following were our hypothesis
• E - commerce sellers would find appealing to have access to loans in 48hs , from requesting it to disbursement .
• E - commerce sellers would find appealing to access loan´s amounts proportional to their income .
• E - commerce sellers would find appealing to access loans in a paperless procedure
• E - commerce sellers , in order to access all 3 above benefits , will grant permission for us to view their sales information .
As in any lean , startup methodology we have time and budget constraints , we needed to test these hypothesis as fast and cheat as possible .
Selection
We have selected the learning launch tool . This tool is a very simple , fast and cheap way of testing hypothesis . It let´s you learn about customer needs , their problems and the ways to solve them , since one of its main characteristics is customer engagement . This tool needs the learning ground to be big enough to obtain meaningful feedback , if not , a few false positives could guide you to incorrect conclusions . Another way of getting incorrect conclusions is having a small and single skilled team to conduct the experiments . The team should be small or medium sized but always diverse in skills and area of expertise .
We found this tool appropriate since :
• We were trying to solve final customers needs , our experience was not enough to deduct the root causes and ways of solving them .
• We had a huge community to test out ideas ( 7MM sellers ) .
• We have only 90 days to design and build the experiments and 60 days to execute them and confirm our ideas .
Application
We started by generating assumptions from our main hypothesis . Hypothesis : E - commerce sellers needed financing and banks were not satisfying that demand . Assumptions :
• A simple , online loan request process will attract sellers . Contrasting with bank procedures .
• Placing ads in the online tools sellers use every day will generate brand awareness and traffic .
Hypothesis : We need the sellers to trust us with their detailed sales information . Assumptions :
• Generating a brand , logos , a company vision and press appearances will generate trust in our company .
• Generate a web site in order to communicate above content will ease communication with possible clients .
We shaped a team in order to build the artifacts needed to test our key assumptions . The team had the following skills : marketing , user interface design , communication , credit risk and legal .
We generated :
• A company vision and communication message .
• Brand name , logos , design guidelines .
• Web site , just for communication , it didn´t have any functionality or logic .
• Banners for digital marketing .
Finally , we launched out site and the marketing campaign with minimum investment . We also have a person dedicated to customer support by phone , email and chat .
In the following weeks we collected data from web analytics and all emails , chats and calls were recorded . Every few days we tweaked our message , banners and process , in order to deduct the root causes of the clients pains and the most engaging message to generate their trust .
I believe that our way of applying this tool is interesting because we had some base tests to try but also we generated small variants from each of them to achieve the best possible result .
Insight
We learned a lot from applying this tool . In fact we had a huge pivot in our product . Our approval process was designed to fulfill small and medium enterprises requirements . During the tests we discovered that the most needed for financing were not small and medium companies but micro companies and individual sellers . This fact had a huge impact in the product and future company focus .
Approach
In our next approach we might change the test design process . Despite the tests where cheap in comparison with a classic project approach , where this would have been discovered after 12 months of building a full product , we believe that the tests can be carried out cheaper , smaller and earlier in the design thinking process , for example we could test some early ideas at the same time we do some field interviews just by asking questions about them : Would you apply for an online loan for your company just by sharing your sales information ?
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: E - commerce SME lending in Argentina - Learning Launch
Challenge
I am a founder and CTO of Cyber Wellness Student Ambassador Programme , an Argentina based company builder . Our company builder model differs from other Argentinian and Latin American models since all of our startup ideas come from our own management team , employees and advisors . We ideate , test , build and grow our business ideas . We are 15 professionals with diverse specialities , software development , product development , marketing , design , user experience but with one thing in common , our area of expertise is finance . We were eager to test some hypothesis we have regarding SME ( Small Medium Enterprises ) lending in Argentina and since e - commerce is constantly growing in the region , and as in any other type of company , financial aid is a key part in planning the company growth , it seemed to be an interesting field to test them .
These companies , usually small and new , don´t have access to Bank Loans , the amount of paperwork is discouraging , the timing is usually bad , taking from 2 to 4 months to have a loan approved . So there were plenty of pains from where to start our work .
The following were our hypothesis
• E - commerce sellers would find appealing to have access to loans in 48hs , from requesting it to disbursement .
• E - commerce sellers would find appealing to access loan´s amounts proportional to their income .
• E - commerce sellers would find appealing to access loans in a paperless procedure
• E - commerce sellers , in order to access all 3 above benefits , will grant permission for us to view their sales information .
As in any lean , startup methodology we have time and budget constraints , we needed to test these hypothesis as fast and cheat as possible .
Selection
We have selected the learning launch tool . This tool is a very simple , fast and cheap way of testing hypothesis . It let´s you learn about customer needs , their problems and the ways to solve them , since one of its main characteristics is customer engagement . This tool needs the learning ground to be big enough to obtain meaningful feedback , if not , a few false positives could guide you to incorrect conclusions . Another way of getting incorrect conclusions is having a small and single skilled team to conduct the experiments . The team should be small or medium sized but always diverse in skills and area of expertise .
We found this tool appropriate since :
• We were trying to solve final customers needs , our experience was not enough to deduct the root causes and ways of solving them .
• We had a huge community to test out ideas ( 7MM sellers ) .
• We have only 90 days to design and build the experiments and 60 days to execute them and confirm our ideas .
Application
We started by generating assumptions from our main hypothesis . Hypothesis : E - commerce sellers needed financing and banks were not satisfying that demand . Assumptions :
• A simple , online loan request process will attract sellers . Contrasting with bank procedures .
• Placing ads in the online tools sellers use every day will generate brand awareness and traffic .
Hypothesis : We need the sellers to trust us with their detailed sales information . Assumptions :
• Generating a brand , logos , a company vision and press appearances will generate trust in our company .
• Generate a web site in order to communicate above content will ease communication with possible clients .
We shaped a team in order to build the artifacts needed to test our key assumptions . The team had the following skills : marketing , user interface design , communication , credit risk and legal .
We generated :
• A company vision and communication message .
• Brand name , logos , design guidelines .
• Web site , just for communication , it didn´t have any functionality or logic .
• Banners for digital marketing .
Finally , we launched out site and the marketing campaign with minimum investment . We also have a person dedicated to customer support by phone , email and chat .
In the following weeks we collected data from web analytics and all emails , chats and calls were recorded . Every few days we tweaked our message , banners and process , in order to deduct the root causes of the clients pains and the most engaging message to generate their trust .
I believe that our way of applying this tool is interesting because we had some base tests to try but also we generated small variants from each of them to achieve the best possible result .
Insight
We learned a lot from applying this tool . In fact we had a huge pivot in our product . Our approval process was designed to fulfill small and medium enterprises requirements . During the tests we discovered that the most needed for financing were not small and medium companies but micro companies and individual sellers . This fact had a huge impact in the product and future company focus .
Approach
In our next approach we might change the test design process . Despite the tests where cheap in comparison with a classic project approach , where this would have been discovered after 12 months of building a full product , we believe that the tests can be carried out cheaper , smaller and earlier in the design thinking process , for example we could test some early ideas at the same time we do some field interviews just by asking questions about them : Would you apply for an online loan for your company just by sharing your sales information ?
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 16430 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Infograph and Toys for Learning - Visualization
Challenge :
In this data driven world , learning and analyzing data becomes really important . But current approach of teaching graphs is subpar to say the least .
Hence , my company will use simple pictures , vibrant colors to explain and analyze data among school students .
Selection :
Tool selected for the project is basic drawing in paper then using MS Office applications to teach digital representation of data .
Pictures chosen for infographs are done via surveys in various schools , colleges and different age groups .
Application :
So , firstly students are taught basics of every graph using standard books . Then rough sheets are given with a problem statement asking student to solve it with what was taught .
After the evaluation , students are given a detailed feedback explaining what they did right , what they did wrong and most importantly how can they improve .
After this , we give them various toy like shapes and images with which they have to use these to solve a new question . This activity makes sure that students learn while having fun .
Lastly we teach , them infographic in MS Word .
Insight :
Pen and paper approach was significantly overshadowed by Toy based learning approach . Survey after the session showed that student had better understanding of using numbers , images and shapes to make smart and informative graphs .
Approach :
Moving on , we will first teach toy based learning as it sets the rhythm for the session and gives high morale to students and teacher alike .
After toy based , using Augmented Reality – Virtual Reality Devices and Applications for better visualization of data .
Then using traditional pen paper approach followed by MS Word .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Infograph and Toys for Learning - Visualization
Challenge :
In this data driven world , learning and analyzing data becomes really important . But current approach of teaching graphs is subpar to say the least .
Hence , my company will use simple pictures , vibrant colors to explain and analyze data among school students .
Selection :
Tool selected for the project is basic drawing in paper then using MS Office applications to teach digital representation of data .
Pictures chosen for infographs are done via surveys in various schools , colleges and different age groups .
Application :
So , firstly students are taught basics of every graph using standard books . Then rough sheets are given with a problem statement asking student to solve it with what was taught .
After the evaluation , students are given a detailed feedback explaining what they did right , what they did wrong and most importantly how can they improve .
After this , we give them various toy like shapes and images with which they have to use these to solve a new question . This activity makes sure that students learn while having fun .
Lastly we teach , them infographic in MS Word .
Insight :
Pen and paper approach was significantly overshadowed by Toy based learning approach . Survey after the session showed that student had better understanding of using numbers , images and shapes to make smart and informative graphs .
Approach :
Moving on , we will first teach toy based learning as it sets the rhythm for the session and gives high morale to students and teacher alike .
After toy based , using Augmented Reality – Virtual Reality Devices and Applications for better visualization of data .
Then using traditional pen paper approach followed by MS Word .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 15024 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Launching Tool
Challenge
I work in a four - employee family - run store , selling plastic bags of various types and sizes . We need to make more profit .
That profit can not come from cost reductions . We are confident that our operations are the most cost - effective in the market . Also , having maintained good long - term relationship with our suppliers , we have access to quality products at fair prices . Cost can not go down any lower .
Nor that profit , or I shall say revenue , can come from increasing profit margin . Being a commodity , in Indonesia at least , the plastic industry is a competitive market . Increasing prices carelessly is a sure- fire way to lose customers .
While we are currently reluctant to make the investment of opening another store , we are not technically ready to sell on e - commerce platforms , at least not in the near future . So we need to increase transaction volume without yet opening a new distribution channel .
This could mean two things : getting more people to buy our products or getting people to buy more of our products . The question is : how to do them both simultaneously and cost - effectively ?
Selection
The answer would not be direct and has to be peeled like an onion ; Learning Launch Tool is selected .
As explained by Heinrich Sturm , it is a tool that starts with pain points – specific needs - then hypotheses followed by experiments to test those hypotheses in ones ’ effort to figure which customers ’ needs have been met & which ones that are not yet met , and how to best deliver these unmet needs .
The higher the number of customers facing an issue the more likely the pain points worth investigating . The first step is hence : determining what the potential pain points are , usually by asking customers . At this stage , one would arrive at a broad number of issues which then have to be sorted & filtered & confirmed with data , i.e. facts , on which pain points to be prioritized .
“ The purpose of a learning launch is to get the truth that confirms or disconfirms the assumptions ” , Heinrich Sturm said . To get rich perspectives and to mitigate confirmation bias , as cognitive processes will tend to prevent anyone on seeing things other than what he / she believes or knows , the process of vetting the data is best conducted as a group consisting of diverse people from various functions within the company .
Once a pain point is determined , along with earlier discussions with customers , one would usually have a set of presumably great solutions . The next step would be to test them .
Application
To understand our customers ’ needs , met or unmet , we talked with both our loyal customers & dormant customers – not all of them , but just a few that we feel representative to their group - to obtain a list of our possible strength and weaknesses . At this first step , we think , talking is the better approach than conducting an online survey ; talking allows us to get an exhaustive list . Yes , this list of needs would be broad , not specific or urgent , and most definitely questionably valid .
Then , we gathered data – i.e. facts - by conducting a survey . We know we can only be confident of the survey ’s results when we have a big sample of data ; we are sending this survey to everyone in our phone book ; considering our size , it is hard not to get comfortable with 750 target participants , even after taking low participation rate into account . As we split our phone book into two groups – loyal customers & dormant customers – , we gave each group a different set of multiple - choice questions . Loyal customers was asked : “ why do you buy from our store ? ” , and dormant customers was asked : “ why do you no longer buy from our store ? ” . Choices to these questions were the ones we obtained from the earlier talks to the group representatives , and presented in random order .
When survey results were out and the data had been cleaned and processed , we would have specific & valid pain points . With survey results , assumptions would almost be automatically confirmed or disconfirmed : the more participants an answer received , the more valid the need is . But we also had a group discussion – group think – just to eliminate possible blind spots , to interpret results , and to translate these results into the next peel of the onion : what kind of tests we should do that are fast and cheap .
Insights
The reasons people buy from our store are : competitive prices , abundant parking spaces , availability of the products they need , store accessibility , product quality , pre - sales services such as the option to reserve products , WhatsApp Business customer service , the ability to pick up items through ride- hailing services , delivery service , the ability to custom make items , etc . The reasons people do not buy from our store are : uncompetitive prices , poor customer service , not carrying the items they need , no longer need the items they once bought at our store , having only limited quantity of the items they need , etc .
Our survey tells the greatest reason people buy from our store is carrying the products they need . And the opposite is true : the greatest reason people do not buy from our store is not having the products they need .
We then compared these findings with our transactions data . It turned out : out of 640 Stok Keeping Units SKUs we are carrying , most customers would only repetitively buy an average of five SKUs over their business lifespan . And there are almost no SKUs that are so popular that they stand out . Different customers are heavy - users of different SKUs . An SKU is only popular among an average of 10 customers .
We then hypothesized . Does the number of SKUs correlate with the number of customers we have ?
To test the hypothesis safely , we ask ourselves : “ Is there any SKUs that are needed by our loyal customers that we have not yet carried and would also attract new customers ? ”
Approach
Given the Covid-19 pandemic , facemask is the SKU that are needed by our loyal customers that we have not yet carried and would also attract new customers . It just so happens we have a facemask distributor in our customers list : obtaining quality facemask would be fast & cheap , besides , if they do n’t sell well , we could always use them ourselves . We knew selling facemasks would be a walk away out of our brand identity , but that is a question for another day . Then , we just needed to test the hypothesis whether a new SKU could increase our number of customers while increasing basket size of our loyal customers . The result confirmed our hypothesis : facemask increased our basket size by an average of ten percent in revenue , and we had obtained approximately great number of new customers due to face masks alone and these facemask - induced customers usually also buy other items from our store . It was time to go to next steps : “ What other SKUs that are needed by our loyal customers that we have not yet carried and would also attract new customers ? ” Just as Geoff who was not easily content with data , we too made observations about customers ’ wants & needs and looked for emergent patterns : what we could be doing for customers that would truly make their lives better . As Francoise Gohar suggested , we tried to be more empathetic to our customers : focusing on their problems instead of our solutions . We tried to make educated guesses about what they want , even before they can articulate these wants . We talked again with our customers . This time to understand their businesses : the kind of businesses they are in , the products they are selling , how they are selling them , and the items they use regularly that we have not yet carried , etc . The answer was so fundamental we felt silly for not having figured it out : adhesive tapes . Be it the laundry , bakery , or home - appliances business , customers are using our plastic bags to package their goods ; they would need adhesive tapes to package them . Today , adhesive tape is the single most popular SKU we carry . And by displaying these tapes near the door where they would be visible from the street , adhesive tapes bring a significant amount of new customers
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Launching Tool
Challenge
I work in a four - employee family - run store , selling plastic bags of various types and sizes . We need to make more profit .
That profit can not come from cost reductions . We are confident that our operations are the most cost - effective in the market . Also , having maintained good long - term relationship with our suppliers , we have access to quality products at fair prices . Cost can not go down any lower .
Nor that profit , or I shall say revenue , can come from increasing profit margin . Being a commodity , in Indonesia at least , the plastic industry is a competitive market . Increasing prices carelessly is a sure- fire way to lose customers .
While we are currently reluctant to make the investment of opening another store , we are not technically ready to sell on e - commerce platforms , at least not in the near future . So we need to increase transaction volume without yet opening a new distribution channel .
This could mean two things : getting more people to buy our products or getting people to buy more of our products . The question is : how to do them both simultaneously and cost - effectively ?
Selection
The answer would not be direct and has to be peeled like an onion ; Learning Launch Tool is selected .
As explained by Heinrich Sturm , it is a tool that starts with pain points – specific needs - then hypotheses followed by experiments to test those hypotheses in ones ’ effort to figure which customers ’ needs have been met & which ones that are not yet met , and how to best deliver these unmet needs .
The higher the number of customers facing an issue the more likely the pain points worth investigating . The first step is hence : determining what the potential pain points are , usually by asking customers . At this stage , one would arrive at a broad number of issues which then have to be sorted & filtered & confirmed with data , i.e. facts , on which pain points to be prioritized .
“ The purpose of a learning launch is to get the truth that confirms or disconfirms the assumptions ” , Heinrich Sturm said . To get rich perspectives and to mitigate confirmation bias , as cognitive processes will tend to prevent anyone on seeing things other than what he / she believes or knows , the process of vetting the data is best conducted as a group consisting of diverse people from various functions within the company .
Once a pain point is determined , along with earlier discussions with customers , one would usually have a set of presumably great solutions . The next step would be to test them .
Application
To understand our customers ’ needs , met or unmet , we talked with both our loyal customers & dormant customers – not all of them , but just a few that we feel representative to their group - to obtain a list of our possible strength and weaknesses . At this first step , we think , talking is the better approach than conducting an online survey ; talking allows us to get an exhaustive list . Yes , this list of needs would be broad , not specific or urgent , and most definitely questionably valid .
Then , we gathered data – i.e. facts - by conducting a survey . We know we can only be confident of the survey ’s results when we have a big sample of data ; we are sending this survey to everyone in our phone book ; considering our size , it is hard not to get comfortable with 750 target participants , even after taking low participation rate into account . As we split our phone book into two groups – loyal customers & dormant customers – , we gave each group a different set of multiple - choice questions . Loyal customers was asked : “ why do you buy from our store ? ” , and dormant customers was asked : “ why do you no longer buy from our store ? ” . Choices to these questions were the ones we obtained from the earlier talks to the group representatives , and presented in random order .
When survey results were out and the data had been cleaned and processed , we would have specific & valid pain points . With survey results , assumptions would almost be automatically confirmed or disconfirmed : the more participants an answer received , the more valid the need is . But we also had a group discussion – group think – just to eliminate possible blind spots , to interpret results , and to translate these results into the next peel of the onion : what kind of tests we should do that are fast and cheap .
Insights
The reasons people buy from our store are : competitive prices , abundant parking spaces , availability of the products they need , store accessibility , product quality , pre - sales services such as the option to reserve products , WhatsApp Business customer service , the ability to pick up items through ride- hailing services , delivery service , the ability to custom make items , etc . The reasons people do not buy from our store are : uncompetitive prices , poor customer service , not carrying the items they need , no longer need the items they once bought at our store , having only limited quantity of the items they need , etc .
Our survey tells the greatest reason people buy from our store is carrying the products they need . And the opposite is true : the greatest reason people do not buy from our store is not having the products they need .
We then compared these findings with our transactions data . It turned out : out of 640 Stok Keeping Units SKUs we are carrying , most customers would only repetitively buy an average of five SKUs over their business lifespan . And there are almost no SKUs that are so popular that they stand out . Different customers are heavy - users of different SKUs . An SKU is only popular among an average of 10 customers .
We then hypothesized . Does the number of SKUs correlate with the number of customers we have ?
To test the hypothesis safely , we ask ourselves : “ Is there any SKUs that are needed by our loyal customers that we have not yet carried and would also attract new customers ? ”
Approach
Given the Covid-19 pandemic , facemask is the SKU that are needed by our loyal customers that we have not yet carried and would also attract new customers . It just so happens we have a facemask distributor in our customers list : obtaining quality facemask would be fast & cheap , besides , if they do n’t sell well , we could always use them ourselves . We knew selling facemasks would be a walk away out of our brand identity , but that is a question for another day . Then , we just needed to test the hypothesis whether a new SKU could increase our number of customers while increasing basket size of our loyal customers . The result confirmed our hypothesis : facemask increased our basket size by an average of ten percent in revenue , and we had obtained approximately great number of new customers due to face masks alone and these facemask - induced customers usually also buy other items from our store . It was time to go to next steps : “ What other SKUs that are needed by our loyal customers that we have not yet carried and would also attract new customers ? ” Just as Geoff who was not easily content with data , we too made observations about customers ’ wants & needs and looked for emergent patterns : what we could be doing for customers that would truly make their lives better . As Francoise Gohar suggested , we tried to be more empathetic to our customers : focusing on their problems instead of our solutions . We tried to make educated guesses about what they want , even before they can articulate these wants . We talked again with our customers . This time to understand their businesses : the kind of businesses they are in , the products they are selling , how they are selling them , and the items they use regularly that we have not yet carried , etc . The answer was so fundamental we felt silly for not having figured it out : adhesive tapes . Be it the laundry , bakery , or home - appliances business , customers are using our plastic bags to package their goods ; they would need adhesive tapes to package them . Today , adhesive tape is the single most popular SKU we carry . And by displaying these tapes near the door where they would be visible from the street , adhesive tapes bring a significant amount of new customers
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 13222 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Before I describe the challenge that I addressed , the reader should know that I am a physical scientist who decided to take this course for fun . My line of work does not lend itself easily to work on human centric challenges , so identifying a challenge to address where I could use the tools described in the course was my biggest hurdle . For this reason , I decided to turn the challenge inward and use a problem in my life as the challenge and use myself as the subject that data could be collected on .
The Challenge
I have always been a happy and optimistic person . Lately , I feel myself becoming depressed , negative , and the person that simply complains . I know that my recent job transition is the primary cause but I wonder if I could apply the theory discussed in the Introduction to Design Thinking lecture , which assumes that there are unarticulated needs of a person or customer that the individual might not be aware of .
Tool Selection and Application
The tool that I used to address this problem was Ethnography tool that was applied in the MeYou Health example from Week 3 . My hope was that this tool could provide insights to uncover any additional aspects of my life that are causing me to feel this way . I choose this tool because recording observations is a familiar activity for me , I work a lot with temporal datasets so seeing my observations expressed in a timeline would make it easy for me to see patterns in the data , and it is a tool that seemed appropriate to address the question . The application of this tool looked very similar to the MeYou Health Well - Being Log but with different questions . The fields I filled in were 1 ) Date / Time 2 ) What emotion are you feeling , 3 ) What triggered this feeling , 4 ) What time did this feeling end ? 5 ) When was the last time you ate , 6 ) Any comments or notes ? Question # 5 may seem unrelated but I often forget to eat and already know that hunger can affect my mood . I performed this exercise for week . The observational time spanned a weekend , where I did not go into work , and a few weekdays where I did go into work . During this time , I recorded any strong emotions that I felt , both positive and negative , and the events that triggered the emotional state . I also noted when I thought something should have elicited an emotional response but it did not or when it elicited an unexpected emotional response .
Insight
This exercise was very interesting . There were two themes that emerged from my well- being log . The first was expected . This was associated with my job . I was able to identify key aspects about my current situation that were greatly affecting me . The two biggest ones were the work environment and the job responsibilities itself . The one that I have identified many times before was the work environment . It is dark and windowless , the ceilings are low , the building feels dirty , and the lighting is terrible . The second problem about my job , that was less obvious , was my job function . I identify myself as a problem solver . In this current role , I am not solving problems . This job leaves me feeling unmotivated , disengaged , and bored .
Upon reflection , these two items seem pretty obvious , however when I accepted my current position , I was focused on finding a position in my field that could use the skills that I had developed during my Ph.D. I was less focused on the environment that I would have to spend time in and on the specifics of my day to day responsibilities . Instead , my goal was to feel like my education was being used and that I did n’t waste 6 years of my life become an expert in a field that I would then abandon .
The unexpected finding was that my overall well - being was tightly coupled to how the morning good- bye went with my 1 ½ yr old daughter . I found that I was much more resentful and negative from the moment that I stepped into the office if my daughter had to be pulled away from me , crying and screaming , to get her to daycare . I felt sad about leaving her , I felt resentful and angry that I was spending my time in a place that I did n’t want to be , and I felt like I was being a bad mom . This feeling lasted most of the day and dissipated somewhere in the late afternoon . On those days , I felt more drained and tired at night and I found myself wishing that I had the financial means to just quit my job . I vented more to my husband on those days than I did not days where the good - bye went smoothly .
This exercise made me realize that there were really two issues that I need to address . The first and perhaps the hardest is associated with the job . The second is to figure out why some mornings go smoothly with my daughter and others do n’t and find a way to make the good - byes better . Additionally , creating a balance between spending time with my daughter and working would be huge . What if I found a part time job or a job that where I could work 4 days a week instead of 5 days a week ? In today ’s world this seems possible .
Approach
The current tool could be improved by extending the observational timeframe to capture a greater variety of circumstances . It could also be interesting to have my husband record his observations of my moods to see if his perception aligns with mine . He might be more apt to identify times or circumstances where I am not happy , that I am not aware of . An alternative tool that could have been used is the Mind Mapping tool . I could have combined projective / visualization tools to create a drawing of myself now and in the future and/or a drawing that tags and connects all of the emotional triggers that affect me during the day . The daily log of emotions coupled with the drawings described above could be used together for a mind mapping activity . All of the exercises would complement each other and likely produce greater insights than using just one type of data collection method .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Before I describe the challenge that I addressed , the reader should know that I am a physical scientist who decided to take this course for fun . My line of work does not lend itself easily to work on human centric challenges , so identifying a challenge to address where I could use the tools described in the course was my biggest hurdle . For this reason , I decided to turn the challenge inward and use a problem in my life as the challenge and use myself as the subject that data could be collected on .
The Challenge
I have always been a happy and optimistic person . Lately , I feel myself becoming depressed , negative , and the person that simply complains . I know that my recent job transition is the primary cause but I wonder if I could apply the theory discussed in the Introduction to Design Thinking lecture , which assumes that there are unarticulated needs of a person or customer that the individual might not be aware of .
Tool Selection and Application
The tool that I used to address this problem was Ethnography tool that was applied in the MeYou Health example from Week 3 . My hope was that this tool could provide insights to uncover any additional aspects of my life that are causing me to feel this way . I choose this tool because recording observations is a familiar activity for me , I work a lot with temporal datasets so seeing my observations expressed in a timeline would make it easy for me to see patterns in the data , and it is a tool that seemed appropriate to address the question . The application of this tool looked very similar to the MeYou Health Well - Being Log but with different questions . The fields I filled in were 1 ) Date / Time 2 ) What emotion are you feeling , 3 ) What triggered this feeling , 4 ) What time did this feeling end ? 5 ) When was the last time you ate , 6 ) Any comments or notes ? Question # 5 may seem unrelated but I often forget to eat and already know that hunger can affect my mood . I performed this exercise for week . The observational time spanned a weekend , where I did not go into work , and a few weekdays where I did go into work . During this time , I recorded any strong emotions that I felt , both positive and negative , and the events that triggered the emotional state . I also noted when I thought something should have elicited an emotional response but it did not or when it elicited an unexpected emotional response .
Insight
This exercise was very interesting . There were two themes that emerged from my well- being log . The first was expected . This was associated with my job . I was able to identify key aspects about my current situation that were greatly affecting me . The two biggest ones were the work environment and the job responsibilities itself . The one that I have identified many times before was the work environment . It is dark and windowless , the ceilings are low , the building feels dirty , and the lighting is terrible . The second problem about my job , that was less obvious , was my job function . I identify myself as a problem solver . In this current role , I am not solving problems . This job leaves me feeling unmotivated , disengaged , and bored .
Upon reflection , these two items seem pretty obvious , however when I accepted my current position , I was focused on finding a position in my field that could use the skills that I had developed during my Ph.D. I was less focused on the environment that I would have to spend time in and on the specifics of my day to day responsibilities . Instead , my goal was to feel like my education was being used and that I did n’t waste 6 years of my life become an expert in a field that I would then abandon .
The unexpected finding was that my overall well - being was tightly coupled to how the morning good- bye went with my 1 ½ yr old daughter . I found that I was much more resentful and negative from the moment that I stepped into the office if my daughter had to be pulled away from me , crying and screaming , to get her to daycare . I felt sad about leaving her , I felt resentful and angry that I was spending my time in a place that I did n’t want to be , and I felt like I was being a bad mom . This feeling lasted most of the day and dissipated somewhere in the late afternoon . On those days , I felt more drained and tired at night and I found myself wishing that I had the financial means to just quit my job . I vented more to my husband on those days than I did not days where the good - bye went smoothly .
This exercise made me realize that there were really two issues that I need to address . The first and perhaps the hardest is associated with the job . The second is to figure out why some mornings go smoothly with my daughter and others do n’t and find a way to make the good - byes better . Additionally , creating a balance between spending time with my daughter and working would be huge . What if I found a part time job or a job that where I could work 4 days a week instead of 5 days a week ? In today ’s world this seems possible .
Approach
The current tool could be improved by extending the observational timeframe to capture a greater variety of circumstances . It could also be interesting to have my husband record his observations of my moods to see if his perception aligns with mine . He might be more apt to identify times or circumstances where I am not happy , that I am not aware of . An alternative tool that could have been used is the Mind Mapping tool . I could have combined projective / visualization tools to create a drawing of myself now and in the future and/or a drawing that tags and connects all of the emotional triggers that affect me during the day . The daily log of emotions coupled with the drawings described above could be used together for a mind mapping activity . All of the exercises would complement each other and likely produce greater insights than using just one type of data collection method .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 21518 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection- Storytelling
Challenge
A few weeks ago , as a school project , they let me do research for a company . We had to choose any company of our interest and present that project to our group . In my case , I chose a small beer company , its name is Cervecería Monstruo de Agua , because months ago I had the fortune of having an approach with the founder and co - founders of that company . My challenge started when they let me do this project with a company that I find most interesting and I wanted my group mates to see it in the same way , so I decided to apply one of the design tools .
Selection
Thanks to the approach I had with the Cervecería Monstruo de Agua , I realized how important it is to know how to tell a story . When researching the company notice something very peculiar , the company has a great story behind its foundation and behind each product created , but does not know how to tell its consumer , unless he is interested in knowing the story . Telling a story involves connecting with your prospect , creating bonds for the consumer to buy again , telling a good story , means communicating a logical message so that people feel interested and attracted to you .
Application
As a result of the above , I saw a great opportunity for my classmates to see the way I saw the Water Monster Brewery . When I present my project , I apply the design tool : storytelling . Thanks to the information I obtained from the founder and the co- founders , plus the knowledge I acquired about this tool in the course , I was able to narrate the history of the brand in the best way , in such a way that I managed to get my colleagues to create an emotional connection with the company , because the history of its foundation carries with it values such as persistence , originality , companionship , friendship and , above all , behind each product there is social responsibility and sustainability .
Insight
Thanks to this design tool my thinking changed radically . The success of a company is not only achieved by having a story to tell , but also by knowing how to tell it . You must connect with people , be attractive to arouse an interest , but first you must know who to tell that story and how to do it , it is difficult to keep everyone interested in what you are telling , so by taking the course I was able to improve my way of narrating the facts . It 's great to see what a well - told story does to the audience because you must make them feel part of it . If you want someone to be interested in your story , take an interest in what that person wants to know .
Approach
I faithfully believe that there is nothing better than telling our own story . As a future administrator I would love to undertake in a few years and be able to tell a story that motivates , a story in which everyone feels part , above all I am aware that I can improve my way of telling the story , especially it would improve the way in which I give rise to the public to ask about my future product or service since personally , I think it is essential that people are attentive to what you are telling for their own pleasure and if that interest is not provoked , you may never receive the desired attention .
Finally , I consider that storytelling is a tool that represents an advantage over your competition , not all companies are born through values and that says a lot , if your company is born that way , I think you would get people to prefer you over others , because having your values and commitments well put you will not disappoint the consumer , that 's important .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection- Storytelling
Challenge
A few weeks ago , as a school project , they let me do research for a company . We had to choose any company of our interest and present that project to our group . In my case , I chose a small beer company , its name is Cervecería Monstruo de Agua , because months ago I had the fortune of having an approach with the founder and co - founders of that company . My challenge started when they let me do this project with a company that I find most interesting and I wanted my group mates to see it in the same way , so I decided to apply one of the design tools .
Selection
Thanks to the approach I had with the Cervecería Monstruo de Agua , I realized how important it is to know how to tell a story . When researching the company notice something very peculiar , the company has a great story behind its foundation and behind each product created , but does not know how to tell its consumer , unless he is interested in knowing the story . Telling a story involves connecting with your prospect , creating bonds for the consumer to buy again , telling a good story , means communicating a logical message so that people feel interested and attracted to you .
Application
As a result of the above , I saw a great opportunity for my classmates to see the way I saw the Water Monster Brewery . When I present my project , I apply the design tool : storytelling . Thanks to the information I obtained from the founder and the co- founders , plus the knowledge I acquired about this tool in the course , I was able to narrate the history of the brand in the best way , in such a way that I managed to get my colleagues to create an emotional connection with the company , because the history of its foundation carries with it values such as persistence , originality , companionship , friendship and , above all , behind each product there is social responsibility and sustainability .
Insight
Thanks to this design tool my thinking changed radically . The success of a company is not only achieved by having a story to tell , but also by knowing how to tell it . You must connect with people , be attractive to arouse an interest , but first you must know who to tell that story and how to do it , it is difficult to keep everyone interested in what you are telling , so by taking the course I was able to improve my way of narrating the facts . It 's great to see what a well - told story does to the audience because you must make them feel part of it . If you want someone to be interested in your story , take an interest in what that person wants to know .
Approach
I faithfully believe that there is nothing better than telling our own story . As a future administrator I would love to undertake in a few years and be able to tell a story that motivates , a story in which everyone feels part , above all I am aware that I can improve my way of telling the story , especially it would improve the way in which I give rise to the public to ask about my future product or service since personally , I think it is essential that people are attentive to what you are telling for their own pleasure and if that interest is not provoked , you may never receive the desired attention .
Finally , I consider that storytelling is a tool that represents an advantage over your competition , not all companies are born through values and that says a lot , if your company is born that way , I think you would get people to prefer you over others , because having your values and commitments well put you will not disappoint the consumer , that 's important .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 21756 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Final Assignment
• Challenge & Selection : Storytelling
I , at present , work for a company that provides Waste Management services . The main goal of the company is to offer the best and most sustainable way of processing any type of waste that a company might generate . To tackle this goal we create a Zero Waste to Landfill Program where we stablish very concrete strategies on redesigning , reusing and recycling inside a facility to generate savings , incomes and more efficient process that will eventually become a positive impact on the environment . Even though we´ve worked very hard on the program , we´ve face difficulties on selling it . Convincing people that they need to invest on this program to see the benefits for themselves . So that´s the challenge I´ll tackle in this assignment through Storytelling .
• Application : Selling
Selling and Storytelling might be aswell cousins , or better than that , brothers . After some experience on the area of selling and marketing I´ve come to the conclusion that you need to have a great story to sell a great service . As I´ve mentioned before , we are trying to sell a Zero Waste to Landfill Program , which we believe is a great service , but up to now , we lack a great story to sell . What I would do with what I´ve learned with the Design Thinking for Innovation course is to create that powerful story . That would go as followed :
As most of you know , we as a world , are going through difficult environmental challenges . Which we are mostly responsible for . Every day we watch the news to learn of new forest fire burning , new species disappearing , diseases , and so many plenty more . What are we doing to solve this ? How are we working as a whole to make things better ? Is there a way we can take this as an opportunity to become a better company ?
Through our Zero Waste to Landfill Program , we work as team to reach environmental goals at the same time that makes your processes more efficient and even create an income out of better waste management strategies that will review every point of waste generation to redesign it .
• Insight & Approach : Why it works
Storytelling works as it invites people to solve a problem . You will want to establish the problem , list what consequences it has and what causes it . A cause will ignite people , unite them to solve the problem . As my story said , I indicated that we as people , are the cause of what is going on , on environmental matters , I make us responsible and accountable of what we can do to solve it .
Is stated with simple words so anyone could understand the story no matter the position there at . It´s emotional , so creates a connection . It builds suspense as it makes you wonder what the solution might be . States questions , but they don´t remain unanswered , we solve the problem , but together , with the client . It creates moments of reflection and the word used , makes it relatable . What I´ve learned by tackling this challenge through storytelling is to always create a kind of bond with whomever your trying to sell your products or services to make yourself what what you´re selling , relatable to what they need . To successfully fulfill their expectancies and to convince them that they need to invest in you , your great story and your great product / service .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Final Assignment
• Challenge & Selection : Storytelling
I , at present , work for a company that provides Waste Management services . The main goal of the company is to offer the best and most sustainable way of processing any type of waste that a company might generate . To tackle this goal we create a Zero Waste to Landfill Program where we stablish very concrete strategies on redesigning , reusing and recycling inside a facility to generate savings , incomes and more efficient process that will eventually become a positive impact on the environment . Even though we´ve worked very hard on the program , we´ve face difficulties on selling it . Convincing people that they need to invest on this program to see the benefits for themselves . So that´s the challenge I´ll tackle in this assignment through Storytelling .
• Application : Selling
Selling and Storytelling might be aswell cousins , or better than that , brothers . After some experience on the area of selling and marketing I´ve come to the conclusion that you need to have a great story to sell a great service . As I´ve mentioned before , we are trying to sell a Zero Waste to Landfill Program , which we believe is a great service , but up to now , we lack a great story to sell . What I would do with what I´ve learned with the Design Thinking for Innovation course is to create that powerful story . That would go as followed :
As most of you know , we as a world , are going through difficult environmental challenges . Which we are mostly responsible for . Every day we watch the news to learn of new forest fire burning , new species disappearing , diseases , and so many plenty more . What are we doing to solve this ? How are we working as a whole to make things better ? Is there a way we can take this as an opportunity to become a better company ?
Through our Zero Waste to Landfill Program , we work as team to reach environmental goals at the same time that makes your processes more efficient and even create an income out of better waste management strategies that will review every point of waste generation to redesign it .
• Insight & Approach : Why it works
Storytelling works as it invites people to solve a problem . You will want to establish the problem , list what consequences it has and what causes it . A cause will ignite people , unite them to solve the problem . As my story said , I indicated that we as people , are the cause of what is going on , on environmental matters , I make us responsible and accountable of what we can do to solve it .
Is stated with simple words so anyone could understand the story no matter the position there at . It´s emotional , so creates a connection . It builds suspense as it makes you wonder what the solution might be . States questions , but they don´t remain unanswered , we solve the problem , but together , with the client . It creates moments of reflection and the word used , makes it relatable . What I´ve learned by tackling this challenge through storytelling is to always create a kind of bond with whomever your trying to sell your products or services to make yourself what what you´re selling , relatable to what they need . To successfully fulfill their expectancies and to convince them that they need to invest in you , your great story and your great product / service .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 10651 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection for Design Thinking Frederic Singh
“ Visualization ” 10 - 18 - 2018
Challenge & Selection " You know those linear actuators we need in 4 months ? They just went to 12 month lead time . I think we have an alternate . " The Project Manager had n't been at my desk for more than 30 seconds and my stomach already felt like I 'd checked a text as the driver took our car over an unexpected hill . In the semiconductor manufacturing equipment company where I work as an engineer , supplier part delays ( and substitutions ) in the recent booming economy are a common occurrence . Typically , it 's for a minor component with several alternates of similar shape or " form factor " and handled by a single designer . Think " all - weather " instead of " snow " tread for your car tires . This one , however , was more involved . The linear actuator is a central part , a sliding component used as the backbone of a lifting robot , and the one thing that everything else ( motor , brackets , sensors , base stand , etc ... ) attaches to . No , this was not choosing a tire , this might be swapping wheels from 14 inch to 16 inch rims or maybe 6 lug to 5 lug nut hole pattern ! This was going to require the " What is ? " and " What if ? " of Design Thinking , a design review relying heavily on Visualization . Application Not surprisingly , in manufacturing engineering you use a wide variety of visual tools and resources . The " back of the napkin " doodle is alive and well in industry . One also comes across technical diagrams on supplier " datasheets " , color pictures in parts catalogs and designs 3D models and creates 2D documentation ' prints ' using computer aided design ( CAD ) software . For this design review , we used all of these and more . A meeting was scheduled for the following week to review the details of the current design and determine the feasibility of the alternate supplier 's replacement linear actuator . Design reviews in manufacturing often include technical and semi - technical people . This design review was no exception . Invited to the meeting were a couple of attendees from Purchasing , a mechanical engineer ( me ) , an engineering technician , a couple of manufacturing technicians and the Project Manager . I had booked a room with a digital projector and plenty of dry erase white boards for doodling . To be sure we all got our hands dirty , both literally and figuratively , I brought an old ( greasy ) linear actuator from the lab for " show and tell " around the table . Each seat received a printout of the old and new datasheets / catalogs showing dimensions and technical information . I find it 's helpful to have printouts in front of everyone for note taking , for reference and again for doodling . At my company , many of us have to work remotely , so I had set up a WebEx emeeting and started off by screen sharing a PowerPoint slide show with the Project Manager ( now traveling out of state on business ) and with the people in the room via projector . After a short discussion of the slides and challenge at hand , we went free form and handed off the presentation to the engineering technician manning a CAD program called CREO . The following hour plus was spent determining the " What Is ? " and some of our " What If ? " challenges and advantages of using the alternative actuator and its impact on our current design and parts . Insight & Approach The design review was very productive due to Visualization used : WebEx and PowerPoint slides , video projectors , CREO CAD models , samples , whiteboards and datasheet / catalog handouts . Visualization was key here , since it communicates more than just language , where the technical terms may not be familiar to all and the discussion revolves around shapes and fit between parts . The saying , " A picture speaks a thousand words " , was very , very , true .
Reflection for Design Thinking Frederic Singh
“ Visualization ” 10 - 18 - 2018
" Linear actuator ? ? " , say the Purchasing buyers . " Oh , it 's a ' SLIDE ' . Got it . " Seeing and understanding the technical terms in use would help them know what to look for and communicate with the alternate supplier(s ) . The introduction PowerPoint slide show explained the situation to all the participants and primed the discussion . The Project Manager was able to see and participate from offsite . Looking at the CAD and catalog diagrams of the alternate linear actuator , the technicians and I identified its different shaped features and drew on the white boards some basic design concepts to accommodate those features . The visual aids , especially the linear actuator sitting on the desk , spurred a lot of discussion of the " What Is ? " and " What If ? " of the current designs . " The screws are larger … " and " That flange feature really is n't needed on the original design and can actually go away … " and " What if we used their industry standard motor mount and not our custom one ? " Participants often pointed to a feature on the physical part , then pointed out the significance of that feature in the " where - used " example CAD models on the projector screen . The engineering technician was able to rotate or explode the views in CAD projection to show how parts connected and to better make the point . The time constraints and scope for this first design review meeting did not allow it , but follow - up meetings would continue the " What If ? " redesign with new concept parts modeled in CAD . Seeing the engagement of having an actual , physical object on the table to see and touch , I want to use that as a Visualization tool going forward . I might ask for a sample alternate linear actuator or buy one from the supplier so that people can see and handle it . Also , our company just purchased a 3D printer , a Fusion3D F410 , for rapid prototyping . It can " print " plastic mock - ups ( up to 14x14x12.4 inch ) from CAD of some of our concept parts for hands on discussion and validation .
| EMAIL:
ID_NUM:
NAME_STUDENT: Frederic Singh, Frederic Singh
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection for Design Thinking Frederic Singh
“ Visualization ” 10 - 18 - 2018
Challenge & Selection " You know those linear actuators we need in 4 months ? They just went to 12 month lead time . I think we have an alternate . " The Project Manager had n't been at my desk for more than 30 seconds and my stomach already felt like I 'd checked a text as the driver took our car over an unexpected hill . In the semiconductor manufacturing equipment company where I work as an engineer , supplier part delays ( and substitutions ) in the recent booming economy are a common occurrence . Typically , it 's for a minor component with several alternates of similar shape or " form factor " and handled by a single designer . Think " all - weather " instead of " snow " tread for your car tires . This one , however , was more involved . The linear actuator is a central part , a sliding component used as the backbone of a lifting robot , and the one thing that everything else ( motor , brackets , sensors , base stand , etc ... ) attaches to . No , this was not choosing a tire , this might be swapping wheels from 14 inch to 16 inch rims or maybe 6 lug to 5 lug nut hole pattern ! This was going to require the " What is ? " and " What if ? " of Design Thinking , a design review relying heavily on Visualization . Application Not surprisingly , in manufacturing engineering you use a wide variety of visual tools and resources . The " back of the napkin " doodle is alive and well in industry . One also comes across technical diagrams on supplier " datasheets " , color pictures in parts catalogs and designs 3D models and creates 2D documentation ' prints ' using computer aided design ( CAD ) software . For this design review , we used all of these and more . A meeting was scheduled for the following week to review the details of the current design and determine the feasibility of the alternate supplier 's replacement linear actuator . Design reviews in manufacturing often include technical and semi - technical people . This design review was no exception . Invited to the meeting were a couple of attendees from Purchasing , a mechanical engineer ( me ) , an engineering technician , a couple of manufacturing technicians and the Project Manager . I had booked a room with a digital projector and plenty of dry erase white boards for doodling . To be sure we all got our hands dirty , both literally and figuratively , I brought an old ( greasy ) linear actuator from the lab for " show and tell " around the table . Each seat received a printout of the old and new datasheets / catalogs showing dimensions and technical information . I find it 's helpful to have printouts in front of everyone for note taking , for reference and again for doodling . At my company , many of us have to work remotely , so I had set up a WebEx emeeting and started off by screen sharing a PowerPoint slide show with the Project Manager ( now traveling out of state on business ) and with the people in the room via projector . After a short discussion of the slides and challenge at hand , we went free form and handed off the presentation to the engineering technician manning a CAD program called CREO . The following hour plus was spent determining the " What Is ? " and some of our " What If ? " challenges and advantages of using the alternative actuator and its impact on our current design and parts . Insight & Approach The design review was very productive due to Visualization used : WebEx and PowerPoint slides , video projectors , CREO CAD models , samples , whiteboards and datasheet / catalog handouts . Visualization was key here , since it communicates more than just language , where the technical terms may not be familiar to all and the discussion revolves around shapes and fit between parts . The saying , " A picture speaks a thousand words " , was very , very , true .
Reflection for Design Thinking Frederic Singh
“ Visualization ” 10 - 18 - 2018
" Linear actuator ? ? " , say the Purchasing buyers . " Oh , it 's a ' SLIDE ' . Got it . " Seeing and understanding the technical terms in use would help them know what to look for and communicate with the alternate supplier(s ) . The introduction PowerPoint slide show explained the situation to all the participants and primed the discussion . The Project Manager was able to see and participate from offsite . Looking at the CAD and catalog diagrams of the alternate linear actuator , the technicians and I identified its different shaped features and drew on the white boards some basic design concepts to accommodate those features . The visual aids , especially the linear actuator sitting on the desk , spurred a lot of discussion of the " What Is ? " and " What If ? " of the current designs . " The screws are larger … " and " That flange feature really is n't needed on the original design and can actually go away … " and " What if we used their industry standard motor mount and not our custom one ? " Participants often pointed to a feature on the physical part , then pointed out the significance of that feature in the " where - used " example CAD models on the projector screen . The engineering technician was able to rotate or explode the views in CAD projection to show how parts connected and to better make the point . The time constraints and scope for this first design review meeting did not allow it , but follow - up meetings would continue the " What If ? " redesign with new concept parts modeled in CAD . Seeing the engagement of having an actual , physical object on the table to see and touch , I want to use that as a Visualization tool going forward . I might ask for a sample alternate linear actuator or buy one from the supplier so that people can see and handle it . Also , our company just purchased a 3D printer , a Fusion3D F410 , for rapid prototyping . It can " print " plastic mock - ups ( up to 14x14x12.4 inch ) from CAD of some of our concept parts for hands on discussion and validation .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Frederic Singh",
"Frederic Singh"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12321 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Storytelling
Challenge & Selection
Being a practitioner in HR , I frequently use story telling as a tool to engage audience
( employees ) , whether it is an induction Program or a training slot . Being the employee base inclusive of the students who are just passes out of school or housewives , storytelling comes
handy as it allows me as trainer to reach every nook of the mind and let the content reach
every corner . Since these people are fresh moulds , it becomes a greater responsibility of the trainer to shape these fragile minds into the industry associates . I generally ask them to share the story related to the topic , so that the they can relate it better , I do also share stories of my life or any inspirational story so that they could visualise and connect to the application part
of content .
Application
Sharing the story of storing telling on “ Seek to understand “ . It the story of the time when I was taking my 2nd batch of Train the trainer . Generally at the beginning of the session I set rules like no use of mobiles phones during the session , In the case of any urgent call , you may get up and move to take call without disturbing others . But this class was different . I
was continuously observing Preksha , using her mobile at very often . I was controlling
myself a lot , not to get diverted with that , I do not wanted to pin point her , for this in the
class because , As a trainer I would have lost her as a audience and also because as a trainer ,
you have to accept the audience .
During the lunch break , I could not stop myself from asking her that why was she using mobile , more often , even when it was clearly been told not to use the cellular devices , to my shock , the girl was suffering from the obsession of using the mobile phone and was
clinically been treated for the same . She said “ I was trying to use as less as I could , It was not like that , that I am not paying attention to your session , but could not stop , even if she
wished too . Emotions on her face explained all . This incident grew me as a trainer .
Insight and approach
“ This incident grew me as a trainer , This has taught me there are no bad students there are always the bad trainers . I being the trainer had full authority , and would have scolded her in the first place , I could not have chance to to gain the trust which I had gained during the lunch hour “ . I opened up this story to the audience of the 88th Batch while teaching them “ There are no Bad students , there are bad trainers . “ The session invited a lot of debates as it is off course , not easy to call yourself bad . This story , somewhere strike the emotional cods of the trainees and there was complete silence for a minute , and this was my time to set the context and begin the journey of learning . Sometimes a story do more than the 100 pages of text . This couse made me see this tool in a new horizon . Now I do prepare a story and give let the audience visualise the same . I now illuminate the path better as a trainer .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling
Challenge & Selection
Being a practitioner in HR , I frequently use story telling as a tool to engage audience
( employees ) , whether it is an induction Program or a training slot . Being the employee base inclusive of the students who are just passes out of school or housewives , storytelling comes
handy as it allows me as trainer to reach every nook of the mind and let the content reach
every corner . Since these people are fresh moulds , it becomes a greater responsibility of the trainer to shape these fragile minds into the industry associates . I generally ask them to share the story related to the topic , so that the they can relate it better , I do also share stories of my life or any inspirational story so that they could visualise and connect to the application part
of content .
Application
Sharing the story of storing telling on “ Seek to understand “ . It the story of the time when I was taking my 2nd batch of Train the trainer . Generally at the beginning of the session I set rules like no use of mobiles phones during the session , In the case of any urgent call , you may get up and move to take call without disturbing others . But this class was different . I
was continuously observing Preksha , using her mobile at very often . I was controlling
myself a lot , not to get diverted with that , I do not wanted to pin point her , for this in the
class because , As a trainer I would have lost her as a audience and also because as a trainer ,
you have to accept the audience .
During the lunch break , I could not stop myself from asking her that why was she using mobile , more often , even when it was clearly been told not to use the cellular devices , to my shock , the girl was suffering from the obsession of using the mobile phone and was
clinically been treated for the same . She said “ I was trying to use as less as I could , It was not like that , that I am not paying attention to your session , but could not stop , even if she
wished too . Emotions on her face explained all . This incident grew me as a trainer .
Insight and approach
“ This incident grew me as a trainer , This has taught me there are no bad students there are always the bad trainers . I being the trainer had full authority , and would have scolded her in the first place , I could not have chance to to gain the trust which I had gained during the lunch hour “ . I opened up this story to the audience of the 88th Batch while teaching them “ There are no Bad students , there are bad trainers . “ The session invited a lot of debates as it is off course , not easy to call yourself bad . This story , somewhere strike the emotional cods of the trainees and there was complete silence for a minute , and this was my time to set the context and begin the journey of learning . Sometimes a story do more than the 100 pages of text . This couse made me see this tool in a new horizon . Now I do prepare a story and give let the audience visualise the same . I now illuminate the path better as a trainer .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 18981 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example of reflection - Visualization
Challenge and Selection
I work in a records office in a consulting company , other than managing records I am also responsible for training management and new employees on information flow and access in the organization . I have found it very effective to use visualization as a form of visual thinking as it gives a vivid picture of what you are talking about . It pushes us beyond using words or language alone . It is a way of unlocking a different part of our brains that allows us to think nonverbally . Visualization is a process of mentally constructing , shaping and understanding information and the ability to externally communicate it . Training people is challenging , one needs to find the best way to push the message through . So I chose to use visualization as a form of design thinking .
Application
I start the process by Compiling information in a PowerPoint presentation on information management . The presentation will be on how information is managed , processed and accessed . The presentation comprises of detailed on where information is stored and the system used to manage and access it . The information is classed according to color codes for every department and sample of the numbering system used filing documents . Because information is different for everyone in the organization . I would then prepare manual with more detailed information on the filling system .
The manual shows detailed information on how information is classed in accordance to the management level it appeals to and how it flows through the organization . When the presentation is done , everyone is allowed ask questions or make suggested on what is presented .
Insight and Approach
The tool of visualization has proven to be very effective for my training , people relate well to presentation and visual presentation , people get clear picture of what you are talking about . What I have learned is that this tool present a vivid idea and allows people to ask questions and give feedback that are relevant and informative . Through my different trainings I was also given ideas of how my system can improve .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example of reflection - Visualization
Challenge and Selection
I work in a records office in a consulting company , other than managing records I am also responsible for training management and new employees on information flow and access in the organization . I have found it very effective to use visualization as a form of visual thinking as it gives a vivid picture of what you are talking about . It pushes us beyond using words or language alone . It is a way of unlocking a different part of our brains that allows us to think nonverbally . Visualization is a process of mentally constructing , shaping and understanding information and the ability to externally communicate it . Training people is challenging , one needs to find the best way to push the message through . So I chose to use visualization as a form of design thinking .
Application
I start the process by Compiling information in a PowerPoint presentation on information management . The presentation will be on how information is managed , processed and accessed . The presentation comprises of detailed on where information is stored and the system used to manage and access it . The information is classed according to color codes for every department and sample of the numbering system used filing documents . Because information is different for everyone in the organization . I would then prepare manual with more detailed information on the filling system .
The manual shows detailed information on how information is classed in accordance to the management level it appeals to and how it flows through the organization . When the presentation is done , everyone is allowed ask questions or make suggested on what is presented .
Insight and Approach
The tool of visualization has proven to be very effective for my training , people relate well to presentation and visual presentation , people get clear picture of what you are talking about . What I have learned is that this tool present a vivid idea and allows people to ask questions and give feedback that are relevant and informative . Through my different trainings I was also given ideas of how my system can improve .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 19264 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Mind mapping in health
Challenge
In Mexico , childhood obesity is one of the biggest health problems in our country which is growing exponentially , and it seems that it will continue to do so if the children 's parents do nothing . My father is a pediatrician , and he designs various diets for his patients , but since they are children , sometimes the meals seem boring , repetitive , or simply they do not like them , further complicating the health situation in the country , so we must find a way to that eating healthy is not something boring and in long term , a healthy eating habit is created , improving the quality of life of future generations .
Selection
Considering the aforementioned , my father and I decided to create a solution using the mind mapping tool since we consider that it is the one that is appropriate for this case .
Application
First , we asked the children and their parents to write their eating habits , their favorite breakfast , lunch , and dinner on the blackboard in the office . In this way , we can see when they usually eat , what they like to eat the most , how to prepare it , which is similar to those dishes to have more options , and what to modify so that they were as healthy as possible .
Then we analyze the meals base on the given information my father and I started to categorize the ingredients used in the recipes into healthy and not healthy , so we can substitute the no healthy into healthy without losing the perspective of the original dish .
Next , we finish designing the diets , based on the characteristics given . The diets were presented to the patients , and we asked them if there was anything that was n’t okay with them like the hours given to eat so my father can reschedule them cause hours are also extremely important talking about metabolism .
Finally , the diets were given to each patient hoping it would work and the children would start to eat better .
Insight and approach
When using this mind mapping tool , we realized that it was the best option , perhaps the others would have also helped us but without a doubt with this one we had the best result . And finally , where you could see if this method worked is who will use it , in this case , the patients who when talking with them are very happy because they are enjoying the food that their mothers prepare for them , they also mention that they notice more energy and health by taking a balanced diet .
To conclude , I would like to thank and acknowledge the usefulness of this course . I never thought that this type of tool could help with so many things and contribute to one of the biggest problems in my country .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind mapping in health
Challenge
In Mexico , childhood obesity is one of the biggest health problems in our country which is growing exponentially , and it seems that it will continue to do so if the children 's parents do nothing . My father is a pediatrician , and he designs various diets for his patients , but since they are children , sometimes the meals seem boring , repetitive , or simply they do not like them , further complicating the health situation in the country , so we must find a way to that eating healthy is not something boring and in long term , a healthy eating habit is created , improving the quality of life of future generations .
Selection
Considering the aforementioned , my father and I decided to create a solution using the mind mapping tool since we consider that it is the one that is appropriate for this case .
Application
First , we asked the children and their parents to write their eating habits , their favorite breakfast , lunch , and dinner on the blackboard in the office . In this way , we can see when they usually eat , what they like to eat the most , how to prepare it , which is similar to those dishes to have more options , and what to modify so that they were as healthy as possible .
Then we analyze the meals base on the given information my father and I started to categorize the ingredients used in the recipes into healthy and not healthy , so we can substitute the no healthy into healthy without losing the perspective of the original dish .
Next , we finish designing the diets , based on the characteristics given . The diets were presented to the patients , and we asked them if there was anything that was n’t okay with them like the hours given to eat so my father can reschedule them cause hours are also extremely important talking about metabolism .
Finally , the diets were given to each patient hoping it would work and the children would start to eat better .
Insight and approach
When using this mind mapping tool , we realized that it was the best option , perhaps the others would have also helped us but without a doubt with this one we had the best result . And finally , where you could see if this method worked is who will use it , in this case , the patients who when talking with them are very happy because they are enjoying the food that their mothers prepare for them , they also mention that they notice more energy and health by taking a balanced diet .
To conclude , I would like to thank and acknowledge the usefulness of this course . I never thought that this type of tool could help with so many things and contribute to one of the biggest problems in my country .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 13178 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge
During a project , division of work and keeping track of all the works as per schedule is a tedious task , given it is noted in a spreadsheet like we normally do . This results in unnecessary tasks and a waste of time . Sometimes , there is a track of time , given all the numbers denoting the time left gets mixed up with the data so that track is lost . And also , another important task of recognising tasks that are on schedule and that are off schedule which need more importance to be given is lost .
One such situation is when we , a group of six , undertook a project as per academic requirements and initially faced issues with keeping track of tasks and delegation of duties . Later , we came up with a visual solution that helped us a lot .
Selection
Visualisation is one tool that gives an overview of entire process at a glance . This helps in unloading the data in an intuitive manner so that , we understand the tasks that need to be concentrated and appreciation can be given to , who is on schedule .
Application
The idea is to form teams of two and create a hierarchy of different tasks . We started with making a list of broad tasks and separated them in three departments . Each team is given responsibility of each department and tasks that pertains to it . Then , we divided those broad tasks into different sub - sections such that every detail of them is covered .
Then , the time division is given for the penultimate set of tasks , so that tasks which are dependant on different departments can be given the required time to complete its entire process in a department before entering other . We then made tasks that are independent to one department and interdependent so that , they can be fitted in schedule without any waiting time .
To keep a track of time , entire time given , which is about six months is made as a spreadsheet with least division being each day . Then the time decided for each task is fitted , starting from the ultimate simplest task we divided in number of days required . This data ranged from half day to ten days or more .
Then this continued by taking one step up in the already created hierarchy of tasks and fitting them in weeks and moths as per required . This schedule is separate for each department so that delegation is achieved .
Then there was use of colour codes to exactly indicate the tasks that need to be completed first before others take it or tasks that other departments should finish before we start working . There is also indication for critical tasks and buffer time is provided for such tasks .
Insight
By doing this exercise , we overcame the initial trouble we faced due to translucent nature of the tasks that are hidden in what appears to be a simple task at first . Later delegation and making teams helped us to get clear picture of what need to be done . The hierarchical chart
along with a schedule attached to it in colour codes made it easy to track the progress of each task . Due to clear scheduling , departments had time to help each other in critical tasks .
Approach
Though this method helped us a lot , lack of practice in using this tool left us with only a half- baked visualisation where we still had to refine it again and again .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge
During a project , division of work and keeping track of all the works as per schedule is a tedious task , given it is noted in a spreadsheet like we normally do . This results in unnecessary tasks and a waste of time . Sometimes , there is a track of time , given all the numbers denoting the time left gets mixed up with the data so that track is lost . And also , another important task of recognising tasks that are on schedule and that are off schedule which need more importance to be given is lost .
One such situation is when we , a group of six , undertook a project as per academic requirements and initially faced issues with keeping track of tasks and delegation of duties . Later , we came up with a visual solution that helped us a lot .
Selection
Visualisation is one tool that gives an overview of entire process at a glance . This helps in unloading the data in an intuitive manner so that , we understand the tasks that need to be concentrated and appreciation can be given to , who is on schedule .
Application
The idea is to form teams of two and create a hierarchy of different tasks . We started with making a list of broad tasks and separated them in three departments . Each team is given responsibility of each department and tasks that pertains to it . Then , we divided those broad tasks into different sub - sections such that every detail of them is covered .
Then , the time division is given for the penultimate set of tasks , so that tasks which are dependant on different departments can be given the required time to complete its entire process in a department before entering other . We then made tasks that are independent to one department and interdependent so that , they can be fitted in schedule without any waiting time .
To keep a track of time , entire time given , which is about six months is made as a spreadsheet with least division being each day . Then the time decided for each task is fitted , starting from the ultimate simplest task we divided in number of days required . This data ranged from half day to ten days or more .
Then this continued by taking one step up in the already created hierarchy of tasks and fitting them in weeks and moths as per required . This schedule is separate for each department so that delegation is achieved .
Then there was use of colour codes to exactly indicate the tasks that need to be completed first before others take it or tasks that other departments should finish before we start working . There is also indication for critical tasks and buffer time is provided for such tasks .
Insight
By doing this exercise , we overcame the initial trouble we faced due to translucent nature of the tasks that are hidden in what appears to be a simple task at first . Later delegation and making teams helped us to get clear picture of what need to be done . The hierarchical chart
along with a schedule attached to it in colour codes made it easy to track the progress of each task . Due to clear scheduling , departments had time to help each other in critical tasks .
Approach
Though this method helped us a lot , lack of practice in using this tool left us with only a half- baked visualisation where we still had to refine it again and again .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 19945 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Family Estate - Visualization
Challenge
When my father passed away in November 2009 in Zambia as a Member of Parliament
which is equivalent to been a Senator in America , my older brother and I became the legal
administrators of the family estate which comprised of a motel with 5 employees , one farm
specializing in cattle ranching and fish farming with 4 employees , another farm specializing
in maize & cattle ranching with 5 employees and some real estate properties run by a
property management company valued at the time about $ 500 000 .
Since my older brother was working in Australia and he was n’t able to fulfil his fiduciary
duties as been the eldest of the family to run the family estate , he took on the role as an
advisor along with my mother and it was decided that as the second born , I was going to be
the one running the day - to- day operations of the family estate as I was the second person
beside my father to earn a Masters Degree in Business Administration in 2007 and at time I
had been a business lecturer since 2007 with a background of teaching Economics , Business
Administration courses and running my own business as a Research Consultant .
Ultimately , we found out there was n’t an accounting system in place on getting financial data
which would have enabled us to make informed decisions on what was happening and which
direction we were going to take to move forward with the motel and the two farms . As such ,
there was also a lack of communication between management and the workers .
Selection
The visualization tool was the one we adopted the most because it enabled us to attain a
typical understanding of the matter space before identification and definition of probable
answers to the typical understanding of the matter space before identification and definition
of probable answers to the prevailing problems . By using the visualization tool as learnt in
module 1 , employing inductive reasoning , we were able to think about possibilities that we
had not yet seen . The choice of visualization was motivated by the fact that a conclusion to
the problem was already reached therefore it was necessary to open up to new unlimited
possibilities to reach the cause to the problem . Visual thinking gave us a whole room to think
about all possible answers or ideas and minimize the chance of omitting important ideas or
solutions within the problem space .
Application
We had 2 participants from each farm and the motel whom we put into the room with
whiteboard in order to conduct a mind mapping . It was necessary to encourage every
participant to be free from the decision made by management and upon up to design new
ideas or tasks that can be tested . In order to achieve the objectives of the workshop ,
storytelling was the tool everyone had to agree no one knew the exact problems and the issue
of lack of communication was contributing to the problem of not reporting financial data to
management . The next step was to use the Stakeholder Mapping Model and it is a process
and visual tool to clarify and categorize the various stakeholders by drawing further pictures
of what the stakeholder groups are , which interests they represent , the amount of power they
possess , whether they represent inhibiting or supporting factors for the organization to realize
its objectives , or methods in which they should be dealt with . It allowed us to understand who
the stakeholders are for the organisation .
This model classifies stakeholders based on their power and interest in the project . It allocates
the stakeholders to one of the categories :
high power / high interest
high power / low interest
low power / high interest
low power / low interest
This session took about 20 minutes and the behaviours or characteristics of the stakeholders
in the problem space were mapped in relative terms to the business performance of their
business unit . Then we had a 30 minute session where we used the tool of idea generation
and here were some considerations for our brainstorming session :
To learn from past and ongoing engagement by looking at each business unit
engagement activities .
To be forward thinking by considering potential stakeholders from new markets , new
customers and new impending regulations .
To be social since social media has provided an unparalleled opportunity to identify
and reach lesser - known stakeholder groups .
To be aware since people tend to focus on formal authorities in the mapping process .
To be gender sensitive since we had to include women as part of our stakeholder list .
Therefore , the final session about 30 minutes , participants were told to not put their names to
encourage emotional intelligence by answering the questions below from each category and
each stakeholder identified was analysed by using the following criteria :
Contribution ( value ): Does the stakeholder have information , counsel , or expertise
on the issue that could be helpful ?
Willingness to engage : How willing is the stakeholder to engage ?
Influence : How much influence does the stakeholder have ?
Necessity of involvement : Is this someone who could derail or delegitimize the
process if they were not included in the engagement ?
Action : We used these five criteria to create and populate a chart with short
descriptions of how stakeholders fulfil them and assign values ( low , medium , or high )
to these stakeholders .
Insight & Approach
This exercise was very insightful because it gave us some unpredictable results into some of
the problems we were having even though we had initially started the exercise in the hope of
solving the issue of reporting financial data to management and also lack of communication
among the workers . Instead , the exercise revealed there was a serious issue with the
structure / execution of tasks from top management to the workers and the elements that were
highlighted attributing to the problem space were more of employees ’ motivation and
capacity to perform their duties efficiently and effectively . Elements that would have likely
been overlooked in traditional methods to problem solving were uncovered and considered .
Given that implementation of some of the new insights will require prototyping and testing of
new work - flow processes , the best approach would be learning launch .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Family Estate - Visualization
Challenge
When my father passed away in November 2009 in Zambia as a Member of Parliament
which is equivalent to been a Senator in America , my older brother and I became the legal
administrators of the family estate which comprised of a motel with 5 employees , one farm
specializing in cattle ranching and fish farming with 4 employees , another farm specializing
in maize & cattle ranching with 5 employees and some real estate properties run by a
property management company valued at the time about $ 500 000 .
Since my older brother was working in Australia and he was n’t able to fulfil his fiduciary
duties as been the eldest of the family to run the family estate , he took on the role as an
advisor along with my mother and it was decided that as the second born , I was going to be
the one running the day - to- day operations of the family estate as I was the second person
beside my father to earn a Masters Degree in Business Administration in 2007 and at time I
had been a business lecturer since 2007 with a background of teaching Economics , Business
Administration courses and running my own business as a Research Consultant .
Ultimately , we found out there was n’t an accounting system in place on getting financial data
which would have enabled us to make informed decisions on what was happening and which
direction we were going to take to move forward with the motel and the two farms . As such ,
there was also a lack of communication between management and the workers .
Selection
The visualization tool was the one we adopted the most because it enabled us to attain a
typical understanding of the matter space before identification and definition of probable
answers to the typical understanding of the matter space before identification and definition
of probable answers to the prevailing problems . By using the visualization tool as learnt in
module 1 , employing inductive reasoning , we were able to think about possibilities that we
had not yet seen . The choice of visualization was motivated by the fact that a conclusion to
the problem was already reached therefore it was necessary to open up to new unlimited
possibilities to reach the cause to the problem . Visual thinking gave us a whole room to think
about all possible answers or ideas and minimize the chance of omitting important ideas or
solutions within the problem space .
Application
We had 2 participants from each farm and the motel whom we put into the room with
whiteboard in order to conduct a mind mapping . It was necessary to encourage every
participant to be free from the decision made by management and upon up to design new
ideas or tasks that can be tested . In order to achieve the objectives of the workshop ,
storytelling was the tool everyone had to agree no one knew the exact problems and the issue
of lack of communication was contributing to the problem of not reporting financial data to
management . The next step was to use the Stakeholder Mapping Model and it is a process
and visual tool to clarify and categorize the various stakeholders by drawing further pictures
of what the stakeholder groups are , which interests they represent , the amount of power they
possess , whether they represent inhibiting or supporting factors for the organization to realize
its objectives , or methods in which they should be dealt with . It allowed us to understand who
the stakeholders are for the organisation .
This model classifies stakeholders based on their power and interest in the project . It allocates
the stakeholders to one of the categories :
high power / high interest
high power / low interest
low power / high interest
low power / low interest
This session took about 20 minutes and the behaviours or characteristics of the stakeholders
in the problem space were mapped in relative terms to the business performance of their
business unit . Then we had a 30 minute session where we used the tool of idea generation
and here were some considerations for our brainstorming session :
To learn from past and ongoing engagement by looking at each business unit
engagement activities .
To be forward thinking by considering potential stakeholders from new markets , new
customers and new impending regulations .
To be social since social media has provided an unparalleled opportunity to identify
and reach lesser - known stakeholder groups .
To be aware since people tend to focus on formal authorities in the mapping process .
To be gender sensitive since we had to include women as part of our stakeholder list .
Therefore , the final session about 30 minutes , participants were told to not put their names to
encourage emotional intelligence by answering the questions below from each category and
each stakeholder identified was analysed by using the following criteria :
Contribution ( value ): Does the stakeholder have information , counsel , or expertise
on the issue that could be helpful ?
Willingness to engage : How willing is the stakeholder to engage ?
Influence : How much influence does the stakeholder have ?
Necessity of involvement : Is this someone who could derail or delegitimize the
process if they were not included in the engagement ?
Action : We used these five criteria to create and populate a chart with short
descriptions of how stakeholders fulfil them and assign values ( low , medium , or high )
to these stakeholders .
Insight & Approach
This exercise was very insightful because it gave us some unpredictable results into some of
the problems we were having even though we had initially started the exercise in the hope of
solving the issue of reporting financial data to management and also lack of communication
among the workers . Instead , the exercise revealed there was a serious issue with the
structure / execution of tasks from top management to the workers and the elements that were
highlighted attributing to the problem space were more of employees ’ motivation and
capacity to perform their duties efficiently and effectively . Elements that would have likely
been overlooked in traditional methods to problem solving were uncovered and considered .
Given that implementation of some of the new insights will require prototyping and testing of
new work - flow processes , the best approach would be learning launch .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 10124 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge
I am head of department , which creates and supports Online and Offline fraud prevention systems , and we cooperate very closely with fraud - management depart in process of implementation new antifraud rules and change old . So , we had a challenge how efficiently organize estimation quality and number criteria of rule even before it would be in production , because huge number of alerts on one hand - could strongly hit bank`s products usage experience and our limited resources of employees(who check alerts ) , and on other hand - because too low quantity or quality of alerts we could face high fraud risks .
Selection
We need a fast , a simple and a cheap approach to test the quality of our rules . And a way of small cheap experiments we considered as the best one . So , we choose the Learning launch tool to incorporate it our process .
Application
I decided to divide experiments about the creation of new rules into two stages :
⦁ Stage one – Test rule algorithm on real data by analytic with help our program tools .
We organized sand box with proper production data with all parameter that we needed , I made lessons for stakeholders from the fraud management department to learn our tools .
⦁ Stage two – Test period of new rule in production for some part of input data .
It allowed as get real efficiency without any damage to our budget .
Insight
By applying Learning launch tool to the rule change management process , we get very cheap and agile process . Also , stakeholders from fraud - management department improved their internal collaboration , because it is really easy to share rule algorithms with our tools than explain a long rule by words in details . Now they can very easy test any their hypothesis or assumptions to quickly react for some new fraud schemas .
Approach
Our team has already gone through several design thinking activities / tools and during this we face that we used some approaches even not knowing that they concerned with Design Thinking .
Because the learning launch is very cost - effective tool - it is the appropriate tool for us . We every day review the insight gained from such small cheap launches and every new fraud case , that we have for that moment , and incorporate this insight into future launch designs of new rules .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge
I am head of department , which creates and supports Online and Offline fraud prevention systems , and we cooperate very closely with fraud - management depart in process of implementation new antifraud rules and change old . So , we had a challenge how efficiently organize estimation quality and number criteria of rule even before it would be in production , because huge number of alerts on one hand - could strongly hit bank`s products usage experience and our limited resources of employees(who check alerts ) , and on other hand - because too low quantity or quality of alerts we could face high fraud risks .
Selection
We need a fast , a simple and a cheap approach to test the quality of our rules . And a way of small cheap experiments we considered as the best one . So , we choose the Learning launch tool to incorporate it our process .
Application
I decided to divide experiments about the creation of new rules into two stages :
⦁ Stage one – Test rule algorithm on real data by analytic with help our program tools .
We organized sand box with proper production data with all parameter that we needed , I made lessons for stakeholders from the fraud management department to learn our tools .
⦁ Stage two – Test period of new rule in production for some part of input data .
It allowed as get real efficiency without any damage to our budget .
Insight
By applying Learning launch tool to the rule change management process , we get very cheap and agile process . Also , stakeholders from fraud - management department improved their internal collaboration , because it is really easy to share rule algorithms with our tools than explain a long rule by words in details . Now they can very easy test any their hypothesis or assumptions to quickly react for some new fraud schemas .
Approach
Our team has already gone through several design thinking activities / tools and during this we face that we used some approaches even not knowing that they concerned with Design Thinking .
Because the learning launch is very cost - effective tool - it is the appropriate tool for us . We every day review the insight gained from such small cheap launches and every new fraud case , that we have for that moment , and incorporate this insight into future launch designs of new rules .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 11175 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Learning launch
Challenge I am brand manager in an organization that design technical textiles with specific functionalities required by the clients . Now we are working on our own product ( Compression socks ) which would be used by only pregnant women during their maternity . The lady feels cramps and other muscular issue during their maternity and this could be resolve by applying compression on their muscle . The compression garments can be in the form of socks , anklets or gloves depending upon the requirement . The challenge is to collect the data to get to know whether it is worthy to pursue the project or not . Not all women need the compression garments , only women having certain medical conditions would be the most interested in our product .
Selection Our team has already decided the steps to run campaign on the testing the project . For this , our team would be conduction online survey and will run several contest / giveaways to learn about the need of the product and desire of the customers . Broadly speaking , the learning launch is all about knowing if your product would do as great as much you are expecting from it Application
We divided the task into 2 different segments to get the clear idea of the learning launch . In the first segment , the ideas were to select the right approach to actually acquire the data about the percentage of women who liked our product against those who did n’t liked the idea . We decided to conduct local survey of 40 women with ages ranging from 30 to 45 and weight ranging from 65 to 85 . This way we could acquire maximum information about our learning launch . in the second phase , We run an online contest / giveaways to the women who are currently expecting a child and provided them with the compression socks which is our primary product . The giveaways created an incent in the participants of the contest and gave their best opinion on our idea . Fortunately , the results were in our favor and it went very well . The learning launch helped in actually acquiring the data before we entirely involved in the production .
Insights : Our team expected that all women would be equally in need to have our product , but the results were different than expectation . 75 % of the women showed interested and 25 % recommended slight modification in the existing product . The learning launch not only helped us to get insights of the current version of the product but also acquired feedback of
the potential consumers . Approach : Given that our team has already conduct two campaign on learning launch and we have acquired the satisfactory results . However , we ’ll be continuing to develop our product based on the feedback received from the potential customers and will again run an iteration on learning launch hypothesis and survey process .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Learning launch
Challenge I am brand manager in an organization that design technical textiles with specific functionalities required by the clients . Now we are working on our own product ( Compression socks ) which would be used by only pregnant women during their maternity . The lady feels cramps and other muscular issue during their maternity and this could be resolve by applying compression on their muscle . The compression garments can be in the form of socks , anklets or gloves depending upon the requirement . The challenge is to collect the data to get to know whether it is worthy to pursue the project or not . Not all women need the compression garments , only women having certain medical conditions would be the most interested in our product .
Selection Our team has already decided the steps to run campaign on the testing the project . For this , our team would be conduction online survey and will run several contest / giveaways to learn about the need of the product and desire of the customers . Broadly speaking , the learning launch is all about knowing if your product would do as great as much you are expecting from it Application
We divided the task into 2 different segments to get the clear idea of the learning launch . In the first segment , the ideas were to select the right approach to actually acquire the data about the percentage of women who liked our product against those who did n’t liked the idea . We decided to conduct local survey of 40 women with ages ranging from 30 to 45 and weight ranging from 65 to 85 . This way we could acquire maximum information about our learning launch . in the second phase , We run an online contest / giveaways to the women who are currently expecting a child and provided them with the compression socks which is our primary product . The giveaways created an incent in the participants of the contest and gave their best opinion on our idea . Fortunately , the results were in our favor and it went very well . The learning launch helped in actually acquiring the data before we entirely involved in the production .
Insights : Our team expected that all women would be equally in need to have our product , but the results were different than expectation . 75 % of the women showed interested and 25 % recommended slight modification in the existing product . The learning launch not only helped us to get insights of the current version of the product but also acquired feedback of
the potential consumers . Approach : Given that our team has already conduct two campaign on learning launch and we have acquired the satisfactory results . However , we ’ll be continuing to develop our product based on the feedback received from the potential customers and will again run an iteration on learning launch hypothesis and survey process .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 22191 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge :
As a higher education student affairs professional , the challenge I have chosen to approach involves examining multiple student groups which share similar missions , strategies , and even some shared membership . Often times , the groups inadvertently compete with each other ( read : compete with themselves ) for membership , representation , and space to do their work . As their advisor , I had some questions about what things I could do to improve the efficiency of my time / work ( what things am I doing 2 - 3 times that I could be doing just once ) AND the efficiency / success of their work ( what things are they doing separately , that could be improved by working more closely together ? ) . The analogy I was thinking of , was that there were multiple roads here , going in opposite directions , moving towards the same “ endpoint ” in different ways . What can I do to align these roads to become parallel lanes ; promote bridge - building between and among the student groups to be more efficient and successful ?
Selection :
The tool I have selected to use here is “ storytelling ” … to help answer the question WHAT IF ? I needed to look beyond our statistical data , to explore these groups and their members as humans . I need to listen to their stories , learn more about their motivations , and what is important to them -- push the students themselves to challenge the status quo and reimagine what we could be . Considering the George / Geoff scenario from this class , I needed to put myself in a growth mindset , but also set the stage for the students to feel comfortable with that mindset as well . Part of using the storytelling tool in this scenario also involved me sharing more about the history of our student organizations with the students so they could consider where we ’ve been , where we are now , and imagine – where we could go .
Application :
To facilitate these conversations , I invited members of all of these student groups to participate in focus groups , discussing our brand . It seemed like a non - threatening way for members of the groups to share what ’s important to them , their brand identity , and see what areas we might have in common . I constantly reminded myself not to go into these meetings with what I think should be the “ right ” answer , rather , to listen and take notes and reflect back what I ’m hearing using active listening .
In all , I held six different focus groups with different combinations of student members and leaders within the groups . I had a few very open ended questions to start off the conversations , but then just let the students take it from there . As the main subject of the meetings was marketing / branding , it allowed the opportunity to ask some more abstract questions about brand identity , in a non - assuming way .
Insight :
The tool of storytelling – and allowing the students to tell their own stories – works very nicely in combination with the culture of “ student self - governance ” that we have here at UVA . That being said , the idea of challenging the status quo , contradicts some of tendencies of valuing “ tradition ” at UVA as well . Overall , this approach worked very well in allowing the students to come to some of these conclusions on their own . They quickly identified what similarities they had with each other and how some of our processes may be improved by working more closely together ( and even “ re - branding ” under some shared mission / identity ) .
Approach :
Moving forward , I ’m excited to involve more students ( stakeholders ) in the design thinking process through mind - mapping , testing these new ideas , and pushing towards more change . While part of the student development process is allowing students the opportunity to fail in a safe space , I will continue to encourage them to think outside the box and look beyond the next ‘ logical ’ step based on data . While there ’s always a time and a place for that , the idea of design thinking can really help to push them beyond the predictable , ‘ safe ’ path . While this step was allowing us to align our lanes to be more parallel , I think it also sets the stage for us to cross those paths more frequently in a way that feels comfortable ( and advantageous ) to all students involved .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge :
As a higher education student affairs professional , the challenge I have chosen to approach involves examining multiple student groups which share similar missions , strategies , and even some shared membership . Often times , the groups inadvertently compete with each other ( read : compete with themselves ) for membership , representation , and space to do their work . As their advisor , I had some questions about what things I could do to improve the efficiency of my time / work ( what things am I doing 2 - 3 times that I could be doing just once ) AND the efficiency / success of their work ( what things are they doing separately , that could be improved by working more closely together ? ) . The analogy I was thinking of , was that there were multiple roads here , going in opposite directions , moving towards the same “ endpoint ” in different ways . What can I do to align these roads to become parallel lanes ; promote bridge - building between and among the student groups to be more efficient and successful ?
Selection :
The tool I have selected to use here is “ storytelling ” … to help answer the question WHAT IF ? I needed to look beyond our statistical data , to explore these groups and their members as humans . I need to listen to their stories , learn more about their motivations , and what is important to them -- push the students themselves to challenge the status quo and reimagine what we could be . Considering the George / Geoff scenario from this class , I needed to put myself in a growth mindset , but also set the stage for the students to feel comfortable with that mindset as well . Part of using the storytelling tool in this scenario also involved me sharing more about the history of our student organizations with the students so they could consider where we ’ve been , where we are now , and imagine – where we could go .
Application :
To facilitate these conversations , I invited members of all of these student groups to participate in focus groups , discussing our brand . It seemed like a non - threatening way for members of the groups to share what ’s important to them , their brand identity , and see what areas we might have in common . I constantly reminded myself not to go into these meetings with what I think should be the “ right ” answer , rather , to listen and take notes and reflect back what I ’m hearing using active listening .
In all , I held six different focus groups with different combinations of student members and leaders within the groups . I had a few very open ended questions to start off the conversations , but then just let the students take it from there . As the main subject of the meetings was marketing / branding , it allowed the opportunity to ask some more abstract questions about brand identity , in a non - assuming way .
Insight :
The tool of storytelling – and allowing the students to tell their own stories – works very nicely in combination with the culture of “ student self - governance ” that we have here at UVA . That being said , the idea of challenging the status quo , contradicts some of tendencies of valuing “ tradition ” at UVA as well . Overall , this approach worked very well in allowing the students to come to some of these conclusions on their own . They quickly identified what similarities they had with each other and how some of our processes may be improved by working more closely together ( and even “ re - branding ” under some shared mission / identity ) .
Approach :
Moving forward , I ’m excited to involve more students ( stakeholders ) in the design thinking process through mind - mapping , testing these new ideas , and pushing towards more change . While part of the student development process is allowing students the opportunity to fail in a safe space , I will continue to encourage them to think outside the box and look beyond the next ‘ logical ’ step based on data . While there ’s always a time and a place for that , the idea of design thinking can really help to push them beyond the predictable , ‘ safe ’ path . While this step was allowing us to align our lanes to be more parallel , I think it also sets the stage for us to cross those paths more frequently in a way that feels comfortable ( and advantageous ) to all students involved .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 18006 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Design Thinking for Innovation – Peer Graded Assignment Title : Design Thinking for clarifying institutional needs and expectations Author : Louise Bennani
Challenge & Selection
In a context of rapidly evolving technologies , business models , demographics , and constant changing needs and expectations , the way training institutions understand their mission and perform their work has profoundly changed . As a result , the management board of our university has decided to set up an appropriate intelligence and prospective system to increase the institutional watch - keeping capability , share knowledge , anticipate trends and improve the quality of our services . However the expressed need was very vague and required clarification . So I have been asked to address this challenge and help the board to clarify their need as a baseline for a future project .
Amongst the four design thinking tools presented in the course , I have selected the visualization tool ( Module 1 ) that seemed in my view to be the most appropriate for starting the reflection process , highlight the range of different representations associated with the challenge of institutional intelligence and achieve a shared understanding of the need . I use this approach often now with project team members or stakeholders groups with various background and expertise to help them get to know each other better , foster collaboration and demonstrate the value of diversity in the design process of any new projects . As Angela Myer , an experienced designer , explains in the video , visualization is actually « a way of unlocking a different part of brain . It allows us to think in a nonverbal way ( … ) and to access parts of our brain , parts of our creativity , that we might not normally be using in the course of conversation . »
Application
My first action was to meet with the member of the executive board in charge of quality to get a better understanding of her expectations and ensure her ownership and support . Then we jointly decided to gather together all the members of the board and to invite them to participate in a three - hour workshop .
I started the workshop process by asking participants to put into words what the concept of institutional intelligence was meaning to them without any limitation or judgment . As each participant was bringing forth their own ideas , I collected answers , recorded them on flipchart and created a view that combined all contributions classified by broad categories clearly identifiable by a colour code .
The next step was to describe the current state and to envision the future . To that end , I used the first two phases of the Design Thinking process : 1 . What is ? 2 . What if ? The What is phase allowed us to clarify what we did know about current and future trends , what we did not know , what we did need to know , and how we would learn what we would need to know . The What if phase allowed us to explore all possible options and constraints in putting in place an intelligence and prospective system within the organization .
Insight & Approach
The workshop has led to very insightful interventions and enabled us to clarify the institutional need , opportunities and constraints , but also to identify available internal expertise . This proves the usefulness and applicability of visualization as a powerful tool to clarify one ’s own thoughts and ideas and share them with a group .
I do note , though , that participants tend to limit their reflection to what they do know or need in their respective spheres of activity – or limit themselves in their mode of thinking – and often miss the opportunity to explore new areas . Maybe next time I could borrow Dr. Edward de Bono 's Six Thinking Hats ® approach to enlarge the reflection and discussion , by looking at options from a range of different perspectives : information known or needed ( White Hat ) , positives and probe for value and benefit ( Yellow Hat ) , difficulties and threats ( Black Hat ) , feelings ( Red Hat ) , new ideas and alternatives ( Green Hat ) . This simple , effective technique may help the group become even more productive . January 18th , 2018
| EMAIL:
ID_NUM:
NAME_STUDENT: Louise Bennani
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking for Innovation – Peer Graded Assignment Title : Design Thinking for clarifying institutional needs and expectations Author : Louise Bennani
Challenge & Selection
In a context of rapidly evolving technologies , business models , demographics , and constant changing needs and expectations , the way training institutions understand their mission and perform their work has profoundly changed . As a result , the management board of our university has decided to set up an appropriate intelligence and prospective system to increase the institutional watch - keeping capability , share knowledge , anticipate trends and improve the quality of our services . However the expressed need was very vague and required clarification . So I have been asked to address this challenge and help the board to clarify their need as a baseline for a future project .
Amongst the four design thinking tools presented in the course , I have selected the visualization tool ( Module 1 ) that seemed in my view to be the most appropriate for starting the reflection process , highlight the range of different representations associated with the challenge of institutional intelligence and achieve a shared understanding of the need . I use this approach often now with project team members or stakeholders groups with various background and expertise to help them get to know each other better , foster collaboration and demonstrate the value of diversity in the design process of any new projects . As Angela Myer , an experienced designer , explains in the video , visualization is actually « a way of unlocking a different part of brain . It allows us to think in a nonverbal way ( … ) and to access parts of our brain , parts of our creativity , that we might not normally be using in the course of conversation . »
Application
My first action was to meet with the member of the executive board in charge of quality to get a better understanding of her expectations and ensure her ownership and support . Then we jointly decided to gather together all the members of the board and to invite them to participate in a three - hour workshop .
I started the workshop process by asking participants to put into words what the concept of institutional intelligence was meaning to them without any limitation or judgment . As each participant was bringing forth their own ideas , I collected answers , recorded them on flipchart and created a view that combined all contributions classified by broad categories clearly identifiable by a colour code .
The next step was to describe the current state and to envision the future . To that end , I used the first two phases of the Design Thinking process : 1 . What is ? 2 . What if ? The What is phase allowed us to clarify what we did know about current and future trends , what we did not know , what we did need to know , and how we would learn what we would need to know . The What if phase allowed us to explore all possible options and constraints in putting in place an intelligence and prospective system within the organization .
Insight & Approach
The workshop has led to very insightful interventions and enabled us to clarify the institutional need , opportunities and constraints , but also to identify available internal expertise . This proves the usefulness and applicability of visualization as a powerful tool to clarify one ’s own thoughts and ideas and share them with a group .
I do note , though , that participants tend to limit their reflection to what they do know or need in their respective spheres of activity – or limit themselves in their mode of thinking – and often miss the opportunity to explore new areas . Maybe next time I could borrow Dr. Edward de Bono 's Six Thinking Hats ® approach to enlarge the reflection and discussion , by looking at options from a range of different perspectives : information known or needed ( White Hat ) , positives and probe for value and benefit ( Yellow Hat ) , difficulties and threats ( Black Hat ) , feelings ( Red Hat ) , new ideas and alternatives ( Green Hat ) . This simple , effective technique may help the group become even more productive . January 18th , 2018
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Louise Bennani"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 10245 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Visualization
Visualization refers to any activity that takes information beyond text and numbers and into images , maps , and stories . Visualizing our ideas makes them look and feel vivid and real to our audience and us . At its simplest level , visualization is about creating physical images and pictures and stepping away from our reliance as managers on numbers and text . At a deeper level , it is about seeing with our mind ’s eye : conjuring up mental images , vivid depictions of our ideas and insights about customers and their experiences , in a way that makes them human and compelling . Visualization is n’t about only drawing and photographing ; it ’s also about imagining . Consider the famous saying “ a picture is worth a thousand words . ” Images help us grasp things much more quickly and effectively than words alone . They can capture complex systems on a single page , convey meaning in an instant , and tap into powerful emotions . Images make ideas tangible and concrete , and they allow people to share and develop ideas together . Visualization brings a different part of our brain into play : It ’s a different way of knowing . We have all heard about the differences between the “ left brain ” and the “ right brain . ” The left brain , we ’re told , is analytical and logical — it ’s the “ business ” brain . It likes numbers and language . The right brain contributes much of what makes us human : emotion and intuition . Visualization is a right - brain tool . Current brain science tells us that it is not quite that simple , but “ right brain / left brain ” is still a useful metaphor . Part of our brain ( the right part , according to the metaphor ) is an expert at syntheses , thus tapping into it helps us see connections and make sense of all the data we will -3- UVA - IV-8322 collect in our exploration process . Recent brain science studies have taken us a step further in understanding why visualizing ideas and activities is so important by demonstrating the existence of mirror neurons . Only humans and orangutans are known to have these neurons ( hence , “ monkey see , monkey do ” ) , which rehearse the physical steps of an activity we observe without sending the execute command to our muscles . Therefore , if you are watching someone hitting a baseball , you are actually practicing your batting swing in your head . You are working all the neurological connections you need to actually stand up and swing . Consequently , we learn to make something real by seeing it . Seeing can be as important as doing . Visualization approaches need not be complicated or sophisticated . Just working together to capture images on a board is a way to think together and get different disciplines on the same page . Why we use visualization Making your work visible reduces project risk substantially ( and is especially important for effective cross - disciplinary collaboration ) because words are much more open to interpretation than pictures . When you explain an idea using words , the rest of us will form our own mental pictures , usually informed by our training . When you say , “ We need a new growth platform , ” the IT specialist sees servers and code and exchange rules , the marketing guru sees an advertising campaign , and the manufacturing manager sees new tooling . And we all think , “ I ’m sure he means what it means to me , and that sounds good . We ’ll sort out the details later . ” And , of course , that ’s what kills us : We each go off and do our own thing , based on what your words meant to us . Later , you may well say , “ That ’s not what I was talking about ! ” If instead you present your idea to us by drawing a picture of it , you reduce the possibility of unmatched mental models . This is no guarantee that we will all agree with your idea , but now at least we will know what we are disagreeing about . When we use it Visualization is the “ mother of all design tools”—the common denominator across all stages of design thinking . It is a core element of many of the other tools presented in this note , such as journey mapping , prototyping , co - creation , and storytelling . How we do it One of the great things about most of the design tools we ’ll discuss ( including visualization ) is that they require very modest capital investment : a whiteboard and markers . Flip charts , Sharpies ,
and Post - it Notes are also extremely useful . More sophisticated aids , such as PowerPoint software , digital cameras , and camcorders , can be handy as well . Designers use a more sophisticated set of software tools , such as Illustrator and Photoshop , but mastering these is n’t necessary to reap the extraordinary benefits of visual thinking ( though a trained designer is an absolutely invaluable addition to the team ! ) . -4- UVA - IV-8322 Here are some basics to get you started : 1 . Keep it simple . Make your visual representations as simple as possible ; basic stick figures can often do the trick . Use color in a meaningful way . Keep clip art simple and avoid the clutter of multiple fonts and other fancy effects . Remember : This is not about displaying your artistic ability ; it ’s about using your imagination . Rudimentary can be better . Creating visuals that are too polished can backfire when your goal is to solicit feedback . 2 . Start by breaking your problem down into components . In his bestseller on visual thinking for managers,1 Dan Roam argues that you need to consider only these components : who , what , how much , where , when , how , and why ? 3 . Learn to think in metaphors and analogies . Can you come up with an image for every key point ? 4 . Use photographs . Photographs can be enormously helpful for both capturing data and communicating to others . Think of a bullet point in a PowerPoint presentation from a financial services organization that reads , “ Our clients have an average of more than five different accounts . ” Now think of a photograph of a man ’s wallet stuffed with credit cards and another one of his desk littered with bank statements . What is the difference in impact between the line of text and the photographs ? How can you marry words and pictures for maximum communication impact ? 5 . Get comfortable working with personas . Personas are fictional characters that you can create to exemplify certain customer attributes . They help you visualize your customers . Because personas make the potentially abstract concept of “ customer ” very personal and human , they enhance your ability to build the empathic understanding of customers that is at the heart of design thinking . In Tool # 2 , we ’ll talk in more detail about building and using personas . For now , just think of creating a set of characters and then using photographs and descriptions to bring them to life . The basic data you are communicating may not change ; but the way you communicate those data does .
| EMAIL:
ID_NUM: IV-8322, IV-8322
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Visualization
Visualization refers to any activity that takes information beyond text and numbers and into images , maps , and stories . Visualizing our ideas makes them look and feel vivid and real to our audience and us . At its simplest level , visualization is about creating physical images and pictures and stepping away from our reliance as managers on numbers and text . At a deeper level , it is about seeing with our mind ’s eye : conjuring up mental images , vivid depictions of our ideas and insights about customers and their experiences , in a way that makes them human and compelling . Visualization is n’t about only drawing and photographing ; it ’s also about imagining . Consider the famous saying “ a picture is worth a thousand words . ” Images help us grasp things much more quickly and effectively than words alone . They can capture complex systems on a single page , convey meaning in an instant , and tap into powerful emotions . Images make ideas tangible and concrete , and they allow people to share and develop ideas together . Visualization brings a different part of our brain into play : It ’s a different way of knowing . We have all heard about the differences between the “ left brain ” and the “ right brain . ” The left brain , we ’re told , is analytical and logical — it ’s the “ business ” brain . It likes numbers and language . The right brain contributes much of what makes us human : emotion and intuition . Visualization is a right - brain tool . Current brain science tells us that it is not quite that simple , but “ right brain / left brain ” is still a useful metaphor . Part of our brain ( the right part , according to the metaphor ) is an expert at syntheses , thus tapping into it helps us see connections and make sense of all the data we will -3- UVA - IV-8322 collect in our exploration process . Recent brain science studies have taken us a step further in understanding why visualizing ideas and activities is so important by demonstrating the existence of mirror neurons . Only humans and orangutans are known to have these neurons ( hence , “ monkey see , monkey do ” ) , which rehearse the physical steps of an activity we observe without sending the execute command to our muscles . Therefore , if you are watching someone hitting a baseball , you are actually practicing your batting swing in your head . You are working all the neurological connections you need to actually stand up and swing . Consequently , we learn to make something real by seeing it . Seeing can be as important as doing . Visualization approaches need not be complicated or sophisticated . Just working together to capture images on a board is a way to think together and get different disciplines on the same page . Why we use visualization Making your work visible reduces project risk substantially ( and is especially important for effective cross - disciplinary collaboration ) because words are much more open to interpretation than pictures . When you explain an idea using words , the rest of us will form our own mental pictures , usually informed by our training . When you say , “ We need a new growth platform , ” the IT specialist sees servers and code and exchange rules , the marketing guru sees an advertising campaign , and the manufacturing manager sees new tooling . And we all think , “ I ’m sure he means what it means to me , and that sounds good . We ’ll sort out the details later . ” And , of course , that ’s what kills us : We each go off and do our own thing , based on what your words meant to us . Later , you may well say , “ That ’s not what I was talking about ! ” If instead you present your idea to us by drawing a picture of it , you reduce the possibility of unmatched mental models . This is no guarantee that we will all agree with your idea , but now at least we will know what we are disagreeing about . When we use it Visualization is the “ mother of all design tools”—the common denominator across all stages of design thinking . It is a core element of many of the other tools presented in this note , such as journey mapping , prototyping , co - creation , and storytelling . How we do it One of the great things about most of the design tools we ’ll discuss ( including visualization ) is that they require very modest capital investment : a whiteboard and markers . Flip charts , Sharpies ,
and Post - it Notes are also extremely useful . More sophisticated aids , such as PowerPoint software , digital cameras , and camcorders , can be handy as well . Designers use a more sophisticated set of software tools , such as Illustrator and Photoshop , but mastering these is n’t necessary to reap the extraordinary benefits of visual thinking ( though a trained designer is an absolutely invaluable addition to the team ! ) . -4- UVA - IV-8322 Here are some basics to get you started : 1 . Keep it simple . Make your visual representations as simple as possible ; basic stick figures can often do the trick . Use color in a meaningful way . Keep clip art simple and avoid the clutter of multiple fonts and other fancy effects . Remember : This is not about displaying your artistic ability ; it ’s about using your imagination . Rudimentary can be better . Creating visuals that are too polished can backfire when your goal is to solicit feedback . 2 . Start by breaking your problem down into components . In his bestseller on visual thinking for managers,1 Dan Roam argues that you need to consider only these components : who , what , how much , where , when , how , and why ? 3 . Learn to think in metaphors and analogies . Can you come up with an image for every key point ? 4 . Use photographs . Photographs can be enormously helpful for both capturing data and communicating to others . Think of a bullet point in a PowerPoint presentation from a financial services organization that reads , “ Our clients have an average of more than five different accounts . ” Now think of a photograph of a man ’s wallet stuffed with credit cards and another one of his desk littered with bank statements . What is the difference in impact between the line of text and the photographs ? How can you marry words and pictures for maximum communication impact ? 5 . Get comfortable working with personas . Personas are fictional characters that you can create to exemplify certain customer attributes . They help you visualize your customers . Because personas make the potentially abstract concept of “ customer ” very personal and human , they enhance your ability to build the empathic understanding of customers that is at the heart of design thinking . In Tool # 2 , we ’ll talk in more detail about building and using personas . For now , just think of creating a set of characters and then using photographs and descriptions to bring them to life . The basic data you are communicating may not change ; but the way you communicate those data does .
### Output: | {
"EMAIL": [],
"ID_NUM": [
"IV-8322",
"IV-8322"
],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 15717 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Title:- A new approach .
Challenge:- I worked for an NGO where we taught a bunch of kids around 25 children from poor income backgrounds various subjects and art . Being a chemist myself I chose science as a subject to teach them . It was only after a few months I realised that I kept verbally explaining them about the world of science and well at the end of the day the students seem more than confused and could not summarise the lecture .
Selection : - . I knew in order to help them understand better and hence improving their performance I needed to change my approach . The tool that I selected for this was visualization the use of diagrams , pictures video references . This I realised could help them understand it much better as much of science is a process that interlinks one step to the other .
Application:- So moving forward , I brought pictures I could find online and also certain video references . I used diagrams to help the children understand the working model and thus they could visualize it and hence we both were on the same page . To make it more interesting I simplified the drawings and help them draw by themselves on the basis of what they understood . The children soon started asking questions which was a sign that they were trying to understand the happenings .
Insight:- By doing this I got 2 insights 1 ) Things like teaching have a greater impact if the sessions are interactive . 2 ) That you need to provide a starting base for a group of people to visualise the same thing and be on the same page . Any visual tool can help understand a subject of interest a lot better .
Approach : - In future I am looking forward to create my own diagrams drew by me and also help install a projector and white board to help children understand better through video representation . I would also like to innovate a little more on the story telling aspect as this could engage them for longer time and without getting overwhelmed with a lot of information .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Title:- A new approach .
Challenge:- I worked for an NGO where we taught a bunch of kids around 25 children from poor income backgrounds various subjects and art . Being a chemist myself I chose science as a subject to teach them . It was only after a few months I realised that I kept verbally explaining them about the world of science and well at the end of the day the students seem more than confused and could not summarise the lecture .
Selection : - . I knew in order to help them understand better and hence improving their performance I needed to change my approach . The tool that I selected for this was visualization the use of diagrams , pictures video references . This I realised could help them understand it much better as much of science is a process that interlinks one step to the other .
Application:- So moving forward , I brought pictures I could find online and also certain video references . I used diagrams to help the children understand the working model and thus they could visualize it and hence we both were on the same page . To make it more interesting I simplified the drawings and help them draw by themselves on the basis of what they understood . The children soon started asking questions which was a sign that they were trying to understand the happenings .
Insight:- By doing this I got 2 insights 1 ) Things like teaching have a greater impact if the sessions are interactive . 2 ) That you need to provide a starting base for a group of people to visualise the same thing and be on the same page . Any visual tool can help understand a subject of interest a lot better .
Approach : - In future I am looking forward to create my own diagrams drew by me and also help install a projector and white board to help children understand better through video representation . I would also like to innovate a little more on the story telling aspect as this could engage them for longer time and without getting overwhelmed with a lot of information .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 21638 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Using Visualization to Map the Student Experience Reflection Assignment
Being part of a community college poses many opportunities and challenges for both students and staff .
With a commitment to make a difference , we work with students to achieve their goals through
education . During my time with the college I ’ve experienced many failed initiatives based on
conventional approaches to problem solving . As part of the Design Thinking for Innovation course , a
new palette of tools has provided numerous insights to the complex dynamic of student experience as
they go through the steps required to begin college . Using the design tool of visualization , we were
able to gain the needed perspective to a complex problem , a problem needing solutions we could n’t
“ see ” using previous approaches . These new insights have helped our team gain a perspective that has
provided new opportunities to address the challenge of supporting students going through the process
of enrollment and registration .
Understanding the challenges students face during this process is something we take for granted .
Something we think we already know . As part of this , process students must complete an application ,
financial aid , assessment for class placement , working with an advisor to choose a program , new student
orientation , and the actual registering for classes . All of this before they can begin their first semester .
Along the way , students experience an emotional path as well .
There is truth in the saying " the hardest part is getting started , " and this definitely applies for students
taking on steps needed to complete this process . They typically feel frustrated and lost as they
encounter tasks in a setting where people seem to speak a " different " language using terms like FASFA -
Federal Application for Student Financial Aid . All of this contributes to a challenging set of obstacles
along a path that requires support to help students navigate it successfully . This experience is analogous
to trying to get someplace you ’ve never been before without a map to help you reach your destination .
Our team 's challenge was to find a way to visual important opportunities and to begin to redesign the
student experience of the enrollment and registration process . To accomplish this we needed a new
perspective of the student experience . The design tool of visualization has provided access to the
opportunity to create a student experience that replaces confusion with purpose and frustration with
encouragement and inspiration .
With visualization as a starting point , the team conduct conversations to generate ideas about how to
view that experience differently . Two major opportunities came from those conversations . First , how
we could come up with a better way " to see " the students ’ perspective from the way we normally look
at it . Second was to access the perspective to create change for the better . Using maps of each of the
buildings we gained a “ top down ” perspective giving us a way to plot the student journey . We then
marked the critical places where students complete each step of the enrollment process . By super
imposing a journey map as part of the visualization tool and referencing the students ’ emotional
experience , we gained insight as to what students might feel as they walked through the enrollment
process .
As a result of utilizing the visualization tool , we came up with ideas to add value over the course of the
student journey . Some examples of these ideas were using the map to give us a sense of the distance
between the door students used to enter the building and the check - in desk . This created an
opportunity to position a greeter just inside the entryway to make students feel welcome and direct
them to the next station where they check in . This would replace the experience of potential confusion
as students tried to figure out where they need to go first . Using the map of the building layout , we
could see the next thing students experienced was standing in line to check in . Imagining each person
coming from the outside during the winter weather , we created the next opportunity . What if we
offered coffee or hot chocolate ? How would that generate a more positive experience ?
Looking from the top down for the student perspective , we could see we might give students a
comfortable environment to find out more about the resources available to support their success during
the first semester . The map gave us a sense of the experiential space and gave us the idea to create a
variety of student stations . We created one called the " job zone " where students could begin to
envision what employment opportunities their education could provide . Another station called student
activities to give students information about organizations and clubs they could join to feel a part of the
college community , and finally a station providing information about student support services like
tutoring , library services , and workshops .
The insights generated from the visualization design tool allowed us to see opportunities in the map of
the student experience beyond what we already knew about what students had to do to get enrolled in
classes . Rather than seeing the student experience " straight on " we could visualize it from above and
create an experience that added value to the emotional component of the student journey . Our plan is
to experiment with these opportunities for the upcoming semester and survey students about their
experience . Using those surveys we can begin to examine our ideas and how well our map to create a
more fulfilling student experience worked .
Using visualization as the catalyst to create a new perspective outside of what we already knew , gave us
a different way to think about what students go through to enroll in school . This ultimately will give us
additional skills to successfully see our “ blind spots ” and to create opportunities to use design tools to
innovate and transform the student experience as a way to realize our commitment to student success .
As for me , I believe I have personal opportunities to use design thinking to create solutions that may be
counterintuitive to my institution ’s culture and conventions . This course will help expand my capacity to
listen to others in the spirit of collaboration and provide a context for thinking differently . To use these
tools , I now understand I will need to relinquish a degree of control and put more trust in the creative
process . Finally , the cost of innovation requires the ability to move through a sometimes “ messy ”
process without a “ map . ”
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Using Visualization to Map the Student Experience Reflection Assignment
Being part of a community college poses many opportunities and challenges for both students and staff .
With a commitment to make a difference , we work with students to achieve their goals through
education . During my time with the college I ’ve experienced many failed initiatives based on
conventional approaches to problem solving . As part of the Design Thinking for Innovation course , a
new palette of tools has provided numerous insights to the complex dynamic of student experience as
they go through the steps required to begin college . Using the design tool of visualization , we were
able to gain the needed perspective to a complex problem , a problem needing solutions we could n’t
“ see ” using previous approaches . These new insights have helped our team gain a perspective that has
provided new opportunities to address the challenge of supporting students going through the process
of enrollment and registration .
Understanding the challenges students face during this process is something we take for granted .
Something we think we already know . As part of this , process students must complete an application ,
financial aid , assessment for class placement , working with an advisor to choose a program , new student
orientation , and the actual registering for classes . All of this before they can begin their first semester .
Along the way , students experience an emotional path as well .
There is truth in the saying " the hardest part is getting started , " and this definitely applies for students
taking on steps needed to complete this process . They typically feel frustrated and lost as they
encounter tasks in a setting where people seem to speak a " different " language using terms like FASFA -
Federal Application for Student Financial Aid . All of this contributes to a challenging set of obstacles
along a path that requires support to help students navigate it successfully . This experience is analogous
to trying to get someplace you ’ve never been before without a map to help you reach your destination .
Our team 's challenge was to find a way to visual important opportunities and to begin to redesign the
student experience of the enrollment and registration process . To accomplish this we needed a new
perspective of the student experience . The design tool of visualization has provided access to the
opportunity to create a student experience that replaces confusion with purpose and frustration with
encouragement and inspiration .
With visualization as a starting point , the team conduct conversations to generate ideas about how to
view that experience differently . Two major opportunities came from those conversations . First , how
we could come up with a better way " to see " the students ’ perspective from the way we normally look
at it . Second was to access the perspective to create change for the better . Using maps of each of the
buildings we gained a “ top down ” perspective giving us a way to plot the student journey . We then
marked the critical places where students complete each step of the enrollment process . By super
imposing a journey map as part of the visualization tool and referencing the students ’ emotional
experience , we gained insight as to what students might feel as they walked through the enrollment
process .
As a result of utilizing the visualization tool , we came up with ideas to add value over the course of the
student journey . Some examples of these ideas were using the map to give us a sense of the distance
between the door students used to enter the building and the check - in desk . This created an
opportunity to position a greeter just inside the entryway to make students feel welcome and direct
them to the next station where they check in . This would replace the experience of potential confusion
as students tried to figure out where they need to go first . Using the map of the building layout , we
could see the next thing students experienced was standing in line to check in . Imagining each person
coming from the outside during the winter weather , we created the next opportunity . What if we
offered coffee or hot chocolate ? How would that generate a more positive experience ?
Looking from the top down for the student perspective , we could see we might give students a
comfortable environment to find out more about the resources available to support their success during
the first semester . The map gave us a sense of the experiential space and gave us the idea to create a
variety of student stations . We created one called the " job zone " where students could begin to
envision what employment opportunities their education could provide . Another station called student
activities to give students information about organizations and clubs they could join to feel a part of the
college community , and finally a station providing information about student support services like
tutoring , library services , and workshops .
The insights generated from the visualization design tool allowed us to see opportunities in the map of
the student experience beyond what we already knew about what students had to do to get enrolled in
classes . Rather than seeing the student experience " straight on " we could visualize it from above and
create an experience that added value to the emotional component of the student journey . Our plan is
to experiment with these opportunities for the upcoming semester and survey students about their
experience . Using those surveys we can begin to examine our ideas and how well our map to create a
more fulfilling student experience worked .
Using visualization as the catalyst to create a new perspective outside of what we already knew , gave us
a different way to think about what students go through to enroll in school . This ultimately will give us
additional skills to successfully see our “ blind spots ” and to create opportunities to use design tools to
innovate and transform the student experience as a way to realize our commitment to student success .
As for me , I believe I have personal opportunities to use design thinking to create solutions that may be
counterintuitive to my institution ’s culture and conventions . This course will help expand my capacity to
listen to others in the spirit of collaboration and provide a context for thinking differently . To use these
tools , I now understand I will need to relinquish a degree of control and put more trust in the creative
process . Finally , the cost of innovation requires the ability to move through a sometimes “ messy ”
process without a “ map . ”
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12434 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Introduction
Myself , Diego , here is to submit my assignment i.e. , challenge of my
choice which could be solved by the design thinking tool “ Mind Mapping ” .
Myself as an author , I am going to say here a challenge I would face
when I own a organic products shop business .
Challenge
Entering into our main head ‘ challenge ’ , I clearly define the thing
that I found to be challenging is ATTRACTING COMMON PUBLIC .
Investment will be the first challenge that every business people face and
a common human knows that without investment there will be no
businesses . After crossing it the basic thing of a business remains
customer attraction and reputation . I feel hard to get attention of people
and I think it would not be solved soon .
Selection of Tool
Mind Mapping is a great design thinking tool ...
I choose online media platform for delivery of organic products for customer needs ...
Impress the customer by my own ideas ... for example saplings distribution ...
Give compact look to the shop ... for example decorate with greenery and cosy Shoba ...
Advertising the products may reach the customers easily ...
Application of Tools
I would decide to go with online platforms . Making my products that is pure naturally
handmade products ..... visible to customers residing in various geographical location through various online platforms is all I would do first . And I would also offers and discounts for my customer which will help my business sustain for a long period .... and customer recommend offering saplings to all customers .... sociatal may consider the organic products .
Insight
saying about insight , I am sure that with the above tool , my business would shine . Execution
of even a little thing in a business must be effective . And I earn more profit of the business . And so through online my business would gain more customers . By mind mapping I gained practical creativity and productivity to develop my business .
Approach
As usual customer always needs offers manually , that it might works
smoothly . Advertisement helps us to make more profitability in the business . I think it indirectly includes the other tool VISUALISATION.I visualise the benefits and everything that my business gon na face and created my mapping . some information like problems in online marketing , not every reviews of customers are considerable , believing intermediates in delivering process ...
Conclusion
This mind mapping gives me to develop my business successfully and very easy to
maintain all the above instructions . Design thinking and innovating the business willlead to better performancebof the carrier life .
| EMAIL:
ID_NUM:
NAME_STUDENT: Diego
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Introduction
Myself , Diego , here is to submit my assignment i.e. , challenge of my
choice which could be solved by the design thinking tool “ Mind Mapping ” .
Myself as an author , I am going to say here a challenge I would face
when I own a organic products shop business .
Challenge
Entering into our main head ‘ challenge ’ , I clearly define the thing
that I found to be challenging is ATTRACTING COMMON PUBLIC .
Investment will be the first challenge that every business people face and
a common human knows that without investment there will be no
businesses . After crossing it the basic thing of a business remains
customer attraction and reputation . I feel hard to get attention of people
and I think it would not be solved soon .
Selection of Tool
Mind Mapping is a great design thinking tool ...
I choose online media platform for delivery of organic products for customer needs ...
Impress the customer by my own ideas ... for example saplings distribution ...
Give compact look to the shop ... for example decorate with greenery and cosy Shoba ...
Advertising the products may reach the customers easily ...
Application of Tools
I would decide to go with online platforms . Making my products that is pure naturally
handmade products ..... visible to customers residing in various geographical location through various online platforms is all I would do first . And I would also offers and discounts for my customer which will help my business sustain for a long period .... and customer recommend offering saplings to all customers .... sociatal may consider the organic products .
Insight
saying about insight , I am sure that with the above tool , my business would shine . Execution
of even a little thing in a business must be effective . And I earn more profit of the business . And so through online my business would gain more customers . By mind mapping I gained practical creativity and productivity to develop my business .
Approach
As usual customer always needs offers manually , that it might works
smoothly . Advertisement helps us to make more profitability in the business . I think it indirectly includes the other tool VISUALISATION.I visualise the benefits and everything that my business gon na face and created my mapping . some information like problems in online marketing , not every reviews of customers are considerable , believing intermediates in delivering process ...
Conclusion
This mind mapping gives me to develop my business successfully and very easy to
maintain all the above instructions . Design thinking and innovating the business willlead to better performancebof the carrier life .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Diego"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 8690 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflections : Learning Launch
Challenge
I am heading production department in iOS , We carries process every day that activities some what dangerous and requires caution in doing so , Our workers were injured several times in manufacturing Process , Day by day it witnessing in low productivity and also many workers were refusing to take this job . Company was organized meeting with board members , Stake holders and also with all department in regarding to this crises company facing now days .
Selection
Our team has fair knowledge on design thinking and equipping Learning Launch for experimenting and testing in due course . We are ready to harness Learning Launch in our crises .
Application
First learning launch , We focused to make production automatic without human intervention Company appointed AI Experts and machine learning Engineers . In initial phase we decided to test with 3 plants in manufacturing Products , the execution went well by A I team in automation .
Second Learning launch is to built in house AI team in order extent to all plant with full capacity , So we trained our Engineers ‘ how to built and execute AI Project ’
Third Learning launch that in this time we focused to monitor quality control through A I for this we trained A to B mapping as which is good and Bad to Computer Vision with data sets .
Insights
By applying what we learned in learning launch process as a result our company started to handle task with lesser human resource in some difficult and routine task , all tests and experiments were resulted in 90 % accuracy . Company BOD , Stake holders and all department mangers appreciated this approach . Moving forward
Reflections : Learning Launch
our team is closely monitoring feedback and evaluating insights gain from learning launch and to incorporate them .
Approach
Our team closely analyzed all design thinking tools and selected learning launch as it is appropriate for our team in executing project , we learned through learning launch and deployed them in all activities . For future we will uses all insights our team gained through this process to test viability in upcoming project
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflections : Learning Launch
Challenge
I am heading production department in iOS , We carries process every day that activities some what dangerous and requires caution in doing so , Our workers were injured several times in manufacturing Process , Day by day it witnessing in low productivity and also many workers were refusing to take this job . Company was organized meeting with board members , Stake holders and also with all department in regarding to this crises company facing now days .
Selection
Our team has fair knowledge on design thinking and equipping Learning Launch for experimenting and testing in due course . We are ready to harness Learning Launch in our crises .
Application
First learning launch , We focused to make production automatic without human intervention Company appointed AI Experts and machine learning Engineers . In initial phase we decided to test with 3 plants in manufacturing Products , the execution went well by A I team in automation .
Second Learning launch is to built in house AI team in order extent to all plant with full capacity , So we trained our Engineers ‘ how to built and execute AI Project ’
Third Learning launch that in this time we focused to monitor quality control through A I for this we trained A to B mapping as which is good and Bad to Computer Vision with data sets .
Insights
By applying what we learned in learning launch process as a result our company started to handle task with lesser human resource in some difficult and routine task , all tests and experiments were resulted in 90 % accuracy . Company BOD , Stake holders and all department mangers appreciated this approach . Moving forward
Reflections : Learning Launch
our team is closely monitoring feedback and evaluating insights gain from learning launch and to incorporate them .
Approach
Our team closely analyzed all design thinking tools and selected learning launch as it is appropriate for our team in executing project , we learned through learning launch and deployed them in all activities . For future we will uses all insights our team gained through this process to test viability in upcoming project
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 16820 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge :
I am an associate of manger in company for toys sales in online and my role was to achieve our sales to the maximum point with in the social media networks and sites . The process was depend on many departments as marketing , IT and cost accounting sector . The function was based on many factors as time of sales those products because it ’s increasing in the vacation time and the employees skills in sales activity . In this time we had a challenge that project should n’t be more than 30 days and to work more than the work length of the employees .
Selection :
Sales team used the design thinking and creativity tools to select the perfect one and they decided to use learning lunch tool because it depends on quickly test on idea .
Application :
In the first learning lunch , we tried to determine and study the structure and expectation of our sales movements by many methods as review and questioners and meetings . We are trying to improve our weakness points . Our team went through three days training with a manager of sales to improve sales movement and went to many workshops .After those workshops we wanted to present document with distribution of new processes .
In the second learning lunch , we focus on improve tasks and priorities .The tested assumptions .The team started to complete the survey which including the questions about proposed process and understanding it about the modern process which will be used and tasks and changes .
Insight :
By activate the tool of design thinking ( Learning launching ) , the team determined our assumptions for the new process of sales .We tried to find out tool , which help in , improve the workflow and it can be fairly open new prioritization of tasks .The real results was different about our budgets and estimated results . We focused on mainly factors , which can used as stakeholders , concerns of IT department and team review rights and insight for launch designs .
Approach :
Our team has already used tool of design and thinking activity ( Learning launching ) in timeline , this consider an appropriate tool . Our team needs to review gained from first two launches .Future result of the tools should affect positively to maximize our gain amounts and to find the perfect solutions for decreasing sales in non vacation time .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge :
I am an associate of manger in company for toys sales in online and my role was to achieve our sales to the maximum point with in the social media networks and sites . The process was depend on many departments as marketing , IT and cost accounting sector . The function was based on many factors as time of sales those products because it ’s increasing in the vacation time and the employees skills in sales activity . In this time we had a challenge that project should n’t be more than 30 days and to work more than the work length of the employees .
Selection :
Sales team used the design thinking and creativity tools to select the perfect one and they decided to use learning lunch tool because it depends on quickly test on idea .
Application :
In the first learning lunch , we tried to determine and study the structure and expectation of our sales movements by many methods as review and questioners and meetings . We are trying to improve our weakness points . Our team went through three days training with a manager of sales to improve sales movement and went to many workshops .After those workshops we wanted to present document with distribution of new processes .
In the second learning lunch , we focus on improve tasks and priorities .The tested assumptions .The team started to complete the survey which including the questions about proposed process and understanding it about the modern process which will be used and tasks and changes .
Insight :
By activate the tool of design thinking ( Learning launching ) , the team determined our assumptions for the new process of sales .We tried to find out tool , which help in , improve the workflow and it can be fairly open new prioritization of tasks .The real results was different about our budgets and estimated results . We focused on mainly factors , which can used as stakeholders , concerns of IT department and team review rights and insight for launch designs .
Approach :
Our team has already used tool of design and thinking activity ( Learning launching ) in timeline , this consider an appropriate tool . Our team needs to review gained from first two launches .Future result of the tools should affect positively to maximize our gain amounts and to find the perfect solutions for decreasing sales in non vacation time .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 20033 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example – Application of Visualization ( Module 1 )
Challenge
I am part of a British Multinational Telecommunications Organisation having presence in 180 countries . My job primarily revolves around improving efficiency in company operations and provide innovative solution to increase profitability for the organisation . Fulfilment department ’s performance tracked and reported using the key metrics and dashboards were not adequate enough to prioritize the need for improvement .
Selection
I used the innovative Visualization tool to highlight and strengthen the understanding of the problem faced in the India Delivery centres with the top management of the organisation .
Application
I worked closely with the Fulfilment department and started documenting the end to end visual of the process to identify gaps and unearth issues that were unknown to the top management . I then used a visual tool ( Value Stream Mapping ) a customised one to cater my requirement for identification of frequency and occurrence of Non - value adding activities in the process . Later I used a whiteboard / TV ’s ( Laptops Screensavers / LED Displays ) to exhibit the same across the operational floor for the staff ( including top management ) to view and understand the same .
These identified issues were assimilated by the team and top management for immediate attention of cognition reinforcement and hypothesis building . A substantial amount of Transformation projects were identified and prioritized using Pareto diagram . All these improvement were aligned to the vision of the organisation and were allocated to the respective key projects owners . I use the project management tools and techniques to closely monitor health of these projects and reported their DNA using the master class data visualization tools such as run charts , pie charts and histograms .
Insights and Approach
Visualisation helped me and my organisation in drilling - down through the layer of details far more easily as compared to looking the data or metric day - by - day using chart or graph to summarize complex data ensuring faster comprehension of relationship than cluttered reports or spreadsheets . It also provided a very clear form of communication allowing everyone to infer and action upon the information more rapidly . The most important benefit we derived from visualization was that it bought changes in the timely manner .
Going forward I will use the more structured approach of design thinking visualization technique in my professional environment as it will assist me to uncover the hidden areas of the businesses which are difficult / impossible to unearth in the absence of a structured visualization design thinking tool .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example – Application of Visualization ( Module 1 )
Challenge
I am part of a British Multinational Telecommunications Organisation having presence in 180 countries . My job primarily revolves around improving efficiency in company operations and provide innovative solution to increase profitability for the organisation . Fulfilment department ’s performance tracked and reported using the key metrics and dashboards were not adequate enough to prioritize the need for improvement .
Selection
I used the innovative Visualization tool to highlight and strengthen the understanding of the problem faced in the India Delivery centres with the top management of the organisation .
Application
I worked closely with the Fulfilment department and started documenting the end to end visual of the process to identify gaps and unearth issues that were unknown to the top management . I then used a visual tool ( Value Stream Mapping ) a customised one to cater my requirement for identification of frequency and occurrence of Non - value adding activities in the process . Later I used a whiteboard / TV ’s ( Laptops Screensavers / LED Displays ) to exhibit the same across the operational floor for the staff ( including top management ) to view and understand the same .
These identified issues were assimilated by the team and top management for immediate attention of cognition reinforcement and hypothesis building . A substantial amount of Transformation projects were identified and prioritized using Pareto diagram . All these improvement were aligned to the vision of the organisation and were allocated to the respective key projects owners . I use the project management tools and techniques to closely monitor health of these projects and reported their DNA using the master class data visualization tools such as run charts , pie charts and histograms .
Insights and Approach
Visualisation helped me and my organisation in drilling - down through the layer of details far more easily as compared to looking the data or metric day - by - day using chart or graph to summarize complex data ensuring faster comprehension of relationship than cluttered reports or spreadsheets . It also provided a very clear form of communication allowing everyone to infer and action upon the information more rapidly . The most important benefit we derived from visualization was that it bought changes in the timely manner .
Going forward I will use the more structured approach of design thinking visualization technique in my professional environment as it will assist me to uncover the hidden areas of the businesses which are difficult / impossible to unearth in the absence of a structured visualization design thinking tool .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 18328 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example Reflection – Visualization
Challenge
The design thinking tool chosen was the Visualization . As supporting a non profit and non governmental organization which purpose is to help the cancer treatment on children , we could raise the need for a system integrating information for the patients , doctors and hospitals on each child . As the actual situation is the delay on internments , on patient exams , little information on types of the disease , lack of structure and outdated children medical records .
Selection
As so , there were some meetings to figure out what solution would best fit the needs , the idea was to visualize what are the flows of information between doctors , hospitals , laboratories and patients . It was used a mix of some techniques to visualize the structure , but strongly based on process mapping , with some add - ons of brainstorming and mind mapping .
Application
Initially brief requirements were written with a brainstorm , for instance , the patient would need to know what were the last prescriptions , the exams to be made , the doctor should know what is the actual stage of patient , the government could see the need of the interment and availability , and so on . After that the mapping begun , the actions for each element ( patient , doctor , hospital , labs , government ) were drawn and also the flows between them . Afterwards , a requirements review was done to see if the map has absorbed the needs . Some technical features were also defined : as supposing the system would be in the cloud and every new information would be updated on this structure ; the patient and doctor should have the information available on a cell phone ; access profiles would be needed , as confidentiality should be preserved .
Insight
The mapping was a clear and integrated view for the participants , we were 5 . The list of brief requirements was the commandments for the mapping . Of course we could change it , but it was a reminder of targets . Some mind mapping were executed as some discussions come into the field , for instance , the need for confidentiality on each patient record , and who would have access on it .
Approach
One clear thing is that combining techniques ( process map , brainstorming , mind map ) was a good approach , as each´s features and thought flows are not linear , and we could go and come back many times . As I can correlate , in this case , the design thinking took place until we had this overall system map and requirements .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Visualization
Challenge
The design thinking tool chosen was the Visualization . As supporting a non profit and non governmental organization which purpose is to help the cancer treatment on children , we could raise the need for a system integrating information for the patients , doctors and hospitals on each child . As the actual situation is the delay on internments , on patient exams , little information on types of the disease , lack of structure and outdated children medical records .
Selection
As so , there were some meetings to figure out what solution would best fit the needs , the idea was to visualize what are the flows of information between doctors , hospitals , laboratories and patients . It was used a mix of some techniques to visualize the structure , but strongly based on process mapping , with some add - ons of brainstorming and mind mapping .
Application
Initially brief requirements were written with a brainstorm , for instance , the patient would need to know what were the last prescriptions , the exams to be made , the doctor should know what is the actual stage of patient , the government could see the need of the interment and availability , and so on . After that the mapping begun , the actions for each element ( patient , doctor , hospital , labs , government ) were drawn and also the flows between them . Afterwards , a requirements review was done to see if the map has absorbed the needs . Some technical features were also defined : as supposing the system would be in the cloud and every new information would be updated on this structure ; the patient and doctor should have the information available on a cell phone ; access profiles would be needed , as confidentiality should be preserved .
Insight
The mapping was a clear and integrated view for the participants , we were 5 . The list of brief requirements was the commandments for the mapping . Of course we could change it , but it was a reminder of targets . Some mind mapping were executed as some discussions come into the field , for instance , the need for confidentiality on each patient record , and who would have access on it .
Approach
One clear thing is that combining techniques ( process map , brainstorming , mind map ) was a good approach , as each´s features and thought flows are not linear , and we could go and come back many times . As I can correlate , in this case , the design thinking took place until we had this overall system map and requirements .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 22351 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Mind maps : A tool to represent ideas
Challenge and Selection
As a student of political science , most of the events we read about , or the theories we use are interconnected with each other . With ideas flowing from one idea to the next and making a collage of thoughts , sometimes also clogging the flow of ideas . It constantly worried me as to how would I deal with this as most of what I study is theory and with everything written on one sheet- lines and lines of text , neither did I wish to indulge in a conversation with what was in front of me , nor did I feel like reading it all .
This is where mind maps come in as an extraordinarily strong tool for me to curate my ideas . They make thinking and having clarity a much easier process . With ideas flowing beautifully , but also staying connected and giving me a picture of the larger idea , mind maps are a saviour .
Application
The process starts with reading and understanding things . Reading from different sources , listing it down while making flow charts that link ideas . It starts with the existing material in hand and then expands to different sources and different opinions that help me articulate my ideas and thoughts with broad ideas and categories that exist .
There is the one central topic , let ’s say Karl Marx and his ideology . It would start with having Marx in the centre and then spreading it to different things , such as understanding his ideology , whom it would impact , why did he think of this which could come under one heading- Understanding his idea . Since my work is also related to linking what he though with the current day scenario , there would be one part that would talk about Relevance of Marxism in the 21st century , along with other ideas as to why do I think it is relevant and what kind of ideas can I draw from what I am reading , and the major criticisms his work has faced . There would also be another portion talking about the Neo - Marxists too . Hence , encompassing the entire concept around Karl Marx and his work and ideology .
Comparing this to just written content , even in truly short points , it would become difficult and very word to read . And when you open your notebook , it would majorly be words and words and hence , one would not be interested in reading everything presented on that sheet of paper . This is where the mind map became an extremely interesting tool to read and understand things with .
Not only does this process make it easier for me to revisit my thoughts later but also , while writing an essay , it gives me strong points to ponder upon and makes sure that I do not end up digressing from the topic that I am writing about .
Insight
Mind maps are an interactive tool which help us receive a lot of clarity about an idea . Not only do they help us work on our thoughts but even while we present it to other people , it makes it easier for them to understand my flow of thoughts too .
Approach
I would like to work on this method by using a visualization tool , but mind - maps are also a visual representation tool too . Mind maps are a beautiful way to make sure that you do n’t go off track while you are narrating a story too and all these three methods would be an amazing way to work on .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind maps : A tool to represent ideas
Challenge and Selection
As a student of political science , most of the events we read about , or the theories we use are interconnected with each other . With ideas flowing from one idea to the next and making a collage of thoughts , sometimes also clogging the flow of ideas . It constantly worried me as to how would I deal with this as most of what I study is theory and with everything written on one sheet- lines and lines of text , neither did I wish to indulge in a conversation with what was in front of me , nor did I feel like reading it all .
This is where mind maps come in as an extraordinarily strong tool for me to curate my ideas . They make thinking and having clarity a much easier process . With ideas flowing beautifully , but also staying connected and giving me a picture of the larger idea , mind maps are a saviour .
Application
The process starts with reading and understanding things . Reading from different sources , listing it down while making flow charts that link ideas . It starts with the existing material in hand and then expands to different sources and different opinions that help me articulate my ideas and thoughts with broad ideas and categories that exist .
There is the one central topic , let ’s say Karl Marx and his ideology . It would start with having Marx in the centre and then spreading it to different things , such as understanding his ideology , whom it would impact , why did he think of this which could come under one heading- Understanding his idea . Since my work is also related to linking what he though with the current day scenario , there would be one part that would talk about Relevance of Marxism in the 21st century , along with other ideas as to why do I think it is relevant and what kind of ideas can I draw from what I am reading , and the major criticisms his work has faced . There would also be another portion talking about the Neo - Marxists too . Hence , encompassing the entire concept around Karl Marx and his work and ideology .
Comparing this to just written content , even in truly short points , it would become difficult and very word to read . And when you open your notebook , it would majorly be words and words and hence , one would not be interested in reading everything presented on that sheet of paper . This is where the mind map became an extremely interesting tool to read and understand things with .
Not only does this process make it easier for me to revisit my thoughts later but also , while writing an essay , it gives me strong points to ponder upon and makes sure that I do not end up digressing from the topic that I am writing about .
Insight
Mind maps are an interactive tool which help us receive a lot of clarity about an idea . Not only do they help us work on our thoughts but even while we present it to other people , it makes it easier for them to understand my flow of thoughts too .
Approach
I would like to work on this method by using a visualization tool , but mind - maps are also a visual representation tool too . Mind maps are a beautiful way to make sure that you do n’t go off track while you are narrating a story too and all these three methods would be an amazing way to work on .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 18651 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Design Thinking in Career Development and Counseling Alessandra Farrag
Design Thinking in Career Development and Counseling Introduction With almost twenty years of experience in organizational and people development , I have never knowingly applied design thinking methodologies or tools in order to solve business problems or people issues . I was not even aware that design thinking exists . Thus , it struck me by surprise when I discovered the similarities between the design thinking approach ( Malak , 2016 ) and the career coaching process based upon systems theory , success strategy and cybernetics ( Friedrich , Seiwert and Geffroy , 2003 , p.23 ):
Design Thinking Career Design
What is ? Looking inside : self assessment , analysis , synthesis
What if ? Looking outside : orientation , options , and evaluation What wows ? What works ? Looking forward : career action plan design and implementation
Design thinking in general with its procedures and instruments appears to be useful in dealing with career development issues . It may help finding answers to the question how to effectively design and propose a unique portfolio of competencies in a world of work that has become increasingly volatile , uncertain , complex , and ambiguous ( Laurençon , 2014 ) . 1 . Challenge A typical challenge in career counseling is to help the client discover and understand his or her own work life story and its patterns without providing answers or even advice . Normally , people are not used to analyzing their own history and development including a reflection of their values , motivated skills , preferred work settings and satisfiers , barriers and constraints . However , without a thorough self - assessment a client wo n’t be able to figure out what might be suitable and sustainable career options . The ‘ what is ’ or ‘ looking inside ’ phase should not be cut short or skipped – even if the client is itching to apply for a new job immediately . ‘ If you do n’t know where you are going , you might end up somewhere else ’ ( C. Stengel ) – but if you do n’t know where you are coming from , you might get stuck in the middle of nowhere again and again . As career counselors we are supposed to put our clients back into the driver ’s seat from the very beginning in order not to waste time or talent or both . 2 . Selection In this initial stage of the career coaching process the instrument of choice is storytelling . Storytelling is not just a design thinking tool ( Malak , 2016 , Module 2 ) but also the foundation of narrative management and communications in a broad variety of contexts ( Sammer , 2014 , p.36 ) . Narrative management encompasses personal and corporate storytelling , narrative knowledge management , leadership communications , and narrative change management ( Erlach & Müller , 2015/2016 ) . ‘ Stories or narratives are a unique derivative of systems theory thinking and are key to constructivist approaches ’ ( Patton & McMahon , 1999 , p.235 ) . Storytelling is very useful in human resources management in general , e.g. in recruitment and selection . For instance , if you ask a candidate in a job interview to tell his or her story rather than to take you through the stages of a polished résumé , the person will most likely open up ( and tell you much more than previously intended ) . We all love stories . We love to use our episodic brain . We ‘ think ’ in stories and tend to forget unrelated facts ( Erlach & Müller , 2015 , pp.3 - 4 ; Sammer , 2014 , p.1 ) . We all have a personal
Design Thinking in Career Development and Counseling Alessandra Farrag
and professional story to tell with a myriad of twists and turns , touch and pain points . So , administering standardized and primarily quantitative assessment tools ( e.g. , surveys or psychological tests ) in career counseling to gather data , to analyze types , and to pigeonhole someone is definitely not enough and does not do justice to a person ’s individuality and character . These tools should be complemented by qualitative instruments like storytelling ( Patton & McMahon , 1999 , p.236 ) . Consequently , I start the career counseling process with a seemingly simple question : What ’s your story ? 3 . Application There are basically two reactions : a smile or a blank face . In our world of ‘ hard facts ’ many people have forgotten how to tell stories , especially their own . Others get carried away as soon as they are taken seriously and obtain ‘ permission ’ to talk about themselves . In order to assist the client I ask guiding and probing questions ( Guerriero & Allen , 1998 , pp.26 - 37 and own compilation ) , for example :
• Tell me be about your career to date .
• What were you trained for in school / college / university ?
• What career paths have you been following ?
• What do you regret / resent ?
• Which achievements are important to you and why ?
• What do all of your jobs / assignments have in common ?
• What have been the most rewarding / disappointing components of your jobs ?
• What are the highlights of your job history or career chronology ?
• Have you been repeating some of the same employment patterns that did not feel right for you ?
• What is your current level of satisfaction at work ?
• Have you ever thought that you would be happier in a different work environment ?
• How do you define success and how will you know it when you have it ?
• When you are ninety - five years old , what will you want to say about your life ?
• What is it for you to have a full , rich life ?
Telling one ’s life and career story will assist the client with uncovering patterns and themes and forgotten events , with making meaning of his or her own career , with understanding experiences , and with re - constructing ( Patton & McMahon , 1999 , p.148 , p.177 and p. 235 ) . The client will interpret his or her background and uncover the influence of significant others , i.e. the roles in the career story : protagonist and antagonist ( a person or a barrier ) , objectives and helpers or mentors ( Erlach & Müller , 2015 , p.5 ) . S / he will be able to deal with ( suppressed ) emotions and focus on the WHY rather than the WHAT of his or her career development to date ( Sammer , 2014 , p.56 ) . This includes dealing with change , challenges , and conflict as the key to and starting - point of any story ( Sammer , 2014 , p.117 ; Patton & McMahon , 1999 , p.177 ) . Eventually , the client will find his or her unique strengths , motivated skills , and a potential compelling offer ( Friedrich , Seiwert and Geffroy , 2003 , p.23 ) based upon what constitutes individual success and failure . For example , one of my clients , a gifted artist , realized throughout the process how much pressure her parents had put on her in order to push her into a ‘ real ’ career . However , she always wanted to be a painter and photographer . So , after getting a thorough understanding of her own story , she worked hard to overcome the internalized parental voice , dominance , and resistance and eventually became a famous artist . Another client , a frustrated bank clerk , realized in an intensive ( and painful ) storytelling session , that his dream to go and work on a farm in Iceland was not a stupid fantasy but his calling . He gathered plenty of information , designed an action plan , and hopped on a plane .
Design Thinking in Career Development and Counseling Alessandra Farrag
It does not have to be Iceland , though . One of my clients really loved her sales job , but figured out whilst telling her story , that the performance - driven corporate world was not the ideal environment for her to creatively find unconventional solutions for her customers . Today she works for a medium - sized organization sharing her values . The prerequisite for and key ingredient of an effective application of storytelling in career design is listening with unconditional positive regard . The experience of not being assessed or judged or discriminated against for one ’s ideas and dreams , choices and decisions , ‘ mistakes ’ and ‘ failures ’ will most likely enable the client to get unstuck , to find answers to burning career issues , and to move forward or into a completely different direction . 4 . Insight Analyzing client stories helps me to understand work life values and stages , work adjustment styles , the client ’s degree of career maturity , self - concepts and learning strategies , environmental conditions and events . These insights are the foundation of the career counseling process and determine the direction the journey will take . By listening to the client ’s story and by observing emotional reactions , I am able to adjust the focus , intensity , and speed of the entire consulting process and therefore to actively form and enrich the coaching relationship . For the customer , there is a ‘ dual use effect ’ and extra value deriving from storytelling : knowing and understanding one ’s own career story inward and outward will be of great help to present the ( essential parts of the ) story combined with a unique selling proposition to a potential employer or customer at a later stage . It ’s always amazing to hear the exact same career story in a myriad of truthful variations as soon as a positive attitude , self - confidence , and courage come into play . For example , one of my clients used to constantly point out negative issues of her career in an interview . As a consequence she gathered a depressingly high number of rejections to her applications . Once she was able to re - frame her own story , she came across much more self - confident and convincing and succeeded in obtaining a position in a suitable work environment . Career counseling is like working on a puzzle with a dizzying number of pieces . With the help of storytelling the client will build and eventually see the bigger picture ( Malak & Malak , 2011 , pos.1028 ) , i.e. his or her unique work life ‘ painting ’ . It may sound contradictory , but knowing and understanding the value of storytelling as a powerful instrument of design thinking enables me to combine it more effectively with other selected and individualized tools ( e.g. , card sorts , work diaries ) in career counseling sessions . 5 . Approach As mentioned previously , I sometimes encounter clients whose approach to any kind of work issue is driven by facts and figures ( e.g. , the stereotypical engineer or financial analyst ) . Thus , I initially need to find out what kind of career assessment method the person may prefer . If s / he is more of a straightforward , analytic , numbers , procedures ( you name it ) type , other tools quickly providing structure ( e.g. , mind mapping , questionnaires , bullet point lists ) , may be more appropriate to begin with . However , storytelling should always be the key instrument . It does not have to be called storytelling explicitly as this may put some people off . Apart from this , some may need more or different probing questions than others . For example , one client told me right away that he was not interested in telling stories but in producing results fast and furiously . He was convinced that it was my job to provide the network , contacts , and leads he needed . With a few WHY questions he could not escape , we broke the ice and got to the core of his career issues . All of a sudden he talked about a number of poor work experiences he was ashamed of and desperately tried to hide from others .
Design Thinking in Career Development and Counseling Alessandra Farrag
Ultimately , when applying storytelling in a career counseling session I need to avoid jumping to conclusions too fast or steering the client into a specific direction ( in order to confirm my own ideas or assumptions ) . As a skilled helper I am supposed to see , hear , and feel what the client needs and select and apply the methodologies and instruments accordingly . Conclusion Discovering that a design thinking attitude has been part of my career counseling practice for a long time ( without my knowing that there ’s actually a name to it ) , was demystifying , liberating , and enriching . There must be a reason why I initially called my consulting services ‘ career design ’ . It ’s more or less a confirmation that analytic approaches only have never been effective enough in this entirely human - centered , complex area of expertise ( Malak , 2016 , Module 1 ) . This is even more important when long - term career plans need to be complemented and sometimes even replaced by constantly re - creating one ’s career and re - designing one ’s path and place in our brave new world of work . References : Erlach , C. and Müller , M. ( 2015 ) Corporate Storytelling . Narrative Management Course . Module 1 . 13 - 14 November . Stuttgart : Hochschule der Medien . Erlach , C. and Müller , M. ( 2016 ) Knowledge Management . Narrative Management Course . Module 3 . 29 - 30 April . Stuttgart : Hochschule der Medien . Friedrich , K. , Seiwert , L.J. and Geffroy , E.K. ( 2003 ) Das neue 1x1 der Erfolgsstrategie . Offenbach : Gabal . Guerriero , J.M. and Allen , R.G. ( 1998 ) Key Questions in Career Counseling . Mahwah : Lawrence Erlbaum Associates . Laurençon , A. ( 2014 ) Arbeit in der VUCA - Welt . Kindle E - book . Berlin : Ununi Tv . Malak , J. ( 2016 ) Design Thinking for Innovation . MOOC . 4 July – 7 August . Charlottesville : University of Virginia . Malak , J. and Ogilvie , T. ( 2011 ) Designing for Growth . Kindle E - book . New York : Columbia University Press . Patton , W. and McMahon , M. ( 1999 ) Career Development and Systems Theory . California : Brooks / Cole Publishing . Sammer , P. ( 2014 ) Storytelling . 1st edn . Cologne : O’Reilly .
| EMAIL:
ID_NUM:
NAME_STUDENT: Alessandra Farrag, Alessandra Farrag, Alessandra Farrag, Alessandra Farrag
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking in Career Development and Counseling Alessandra Farrag
Design Thinking in Career Development and Counseling Introduction With almost twenty years of experience in organizational and people development , I have never knowingly applied design thinking methodologies or tools in order to solve business problems or people issues . I was not even aware that design thinking exists . Thus , it struck me by surprise when I discovered the similarities between the design thinking approach ( Malak , 2016 ) and the career coaching process based upon systems theory , success strategy and cybernetics ( Friedrich , Seiwert and Geffroy , 2003 , p.23 ):
Design Thinking Career Design
What is ? Looking inside : self assessment , analysis , synthesis
What if ? Looking outside : orientation , options , and evaluation What wows ? What works ? Looking forward : career action plan design and implementation
Design thinking in general with its procedures and instruments appears to be useful in dealing with career development issues . It may help finding answers to the question how to effectively design and propose a unique portfolio of competencies in a world of work that has become increasingly volatile , uncertain , complex , and ambiguous ( Laurençon , 2014 ) . 1 . Challenge A typical challenge in career counseling is to help the client discover and understand his or her own work life story and its patterns without providing answers or even advice . Normally , people are not used to analyzing their own history and development including a reflection of their values , motivated skills , preferred work settings and satisfiers , barriers and constraints . However , without a thorough self - assessment a client wo n’t be able to figure out what might be suitable and sustainable career options . The ‘ what is ’ or ‘ looking inside ’ phase should not be cut short or skipped – even if the client is itching to apply for a new job immediately . ‘ If you do n’t know where you are going , you might end up somewhere else ’ ( C. Stengel ) – but if you do n’t know where you are coming from , you might get stuck in the middle of nowhere again and again . As career counselors we are supposed to put our clients back into the driver ’s seat from the very beginning in order not to waste time or talent or both . 2 . Selection In this initial stage of the career coaching process the instrument of choice is storytelling . Storytelling is not just a design thinking tool ( Malak , 2016 , Module 2 ) but also the foundation of narrative management and communications in a broad variety of contexts ( Sammer , 2014 , p.36 ) . Narrative management encompasses personal and corporate storytelling , narrative knowledge management , leadership communications , and narrative change management ( Erlach & Müller , 2015/2016 ) . ‘ Stories or narratives are a unique derivative of systems theory thinking and are key to constructivist approaches ’ ( Patton & McMahon , 1999 , p.235 ) . Storytelling is very useful in human resources management in general , e.g. in recruitment and selection . For instance , if you ask a candidate in a job interview to tell his or her story rather than to take you through the stages of a polished résumé , the person will most likely open up ( and tell you much more than previously intended ) . We all love stories . We love to use our episodic brain . We ‘ think ’ in stories and tend to forget unrelated facts ( Erlach & Müller , 2015 , pp.3 - 4 ; Sammer , 2014 , p.1 ) . We all have a personal
Design Thinking in Career Development and Counseling Alessandra Farrag
and professional story to tell with a myriad of twists and turns , touch and pain points . So , administering standardized and primarily quantitative assessment tools ( e.g. , surveys or psychological tests ) in career counseling to gather data , to analyze types , and to pigeonhole someone is definitely not enough and does not do justice to a person ’s individuality and character . These tools should be complemented by qualitative instruments like storytelling ( Patton & McMahon , 1999 , p.236 ) . Consequently , I start the career counseling process with a seemingly simple question : What ’s your story ? 3 . Application There are basically two reactions : a smile or a blank face . In our world of ‘ hard facts ’ many people have forgotten how to tell stories , especially their own . Others get carried away as soon as they are taken seriously and obtain ‘ permission ’ to talk about themselves . In order to assist the client I ask guiding and probing questions ( Guerriero & Allen , 1998 , pp.26 - 37 and own compilation ) , for example :
• Tell me be about your career to date .
• What were you trained for in school / college / university ?
• What career paths have you been following ?
• What do you regret / resent ?
• Which achievements are important to you and why ?
• What do all of your jobs / assignments have in common ?
• What have been the most rewarding / disappointing components of your jobs ?
• What are the highlights of your job history or career chronology ?
• Have you been repeating some of the same employment patterns that did not feel right for you ?
• What is your current level of satisfaction at work ?
• Have you ever thought that you would be happier in a different work environment ?
• How do you define success and how will you know it when you have it ?
• When you are ninety - five years old , what will you want to say about your life ?
• What is it for you to have a full , rich life ?
Telling one ’s life and career story will assist the client with uncovering patterns and themes and forgotten events , with making meaning of his or her own career , with understanding experiences , and with re - constructing ( Patton & McMahon , 1999 , p.148 , p.177 and p. 235 ) . The client will interpret his or her background and uncover the influence of significant others , i.e. the roles in the career story : protagonist and antagonist ( a person or a barrier ) , objectives and helpers or mentors ( Erlach & Müller , 2015 , p.5 ) . S / he will be able to deal with ( suppressed ) emotions and focus on the WHY rather than the WHAT of his or her career development to date ( Sammer , 2014 , p.56 ) . This includes dealing with change , challenges , and conflict as the key to and starting - point of any story ( Sammer , 2014 , p.117 ; Patton & McMahon , 1999 , p.177 ) . Eventually , the client will find his or her unique strengths , motivated skills , and a potential compelling offer ( Friedrich , Seiwert and Geffroy , 2003 , p.23 ) based upon what constitutes individual success and failure . For example , one of my clients , a gifted artist , realized throughout the process how much pressure her parents had put on her in order to push her into a ‘ real ’ career . However , she always wanted to be a painter and photographer . So , after getting a thorough understanding of her own story , she worked hard to overcome the internalized parental voice , dominance , and resistance and eventually became a famous artist . Another client , a frustrated bank clerk , realized in an intensive ( and painful ) storytelling session , that his dream to go and work on a farm in Iceland was not a stupid fantasy but his calling . He gathered plenty of information , designed an action plan , and hopped on a plane .
Design Thinking in Career Development and Counseling Alessandra Farrag
It does not have to be Iceland , though . One of my clients really loved her sales job , but figured out whilst telling her story , that the performance - driven corporate world was not the ideal environment for her to creatively find unconventional solutions for her customers . Today she works for a medium - sized organization sharing her values . The prerequisite for and key ingredient of an effective application of storytelling in career design is listening with unconditional positive regard . The experience of not being assessed or judged or discriminated against for one ’s ideas and dreams , choices and decisions , ‘ mistakes ’ and ‘ failures ’ will most likely enable the client to get unstuck , to find answers to burning career issues , and to move forward or into a completely different direction . 4 . Insight Analyzing client stories helps me to understand work life values and stages , work adjustment styles , the client ’s degree of career maturity , self - concepts and learning strategies , environmental conditions and events . These insights are the foundation of the career counseling process and determine the direction the journey will take . By listening to the client ’s story and by observing emotional reactions , I am able to adjust the focus , intensity , and speed of the entire consulting process and therefore to actively form and enrich the coaching relationship . For the customer , there is a ‘ dual use effect ’ and extra value deriving from storytelling : knowing and understanding one ’s own career story inward and outward will be of great help to present the ( essential parts of the ) story combined with a unique selling proposition to a potential employer or customer at a later stage . It ’s always amazing to hear the exact same career story in a myriad of truthful variations as soon as a positive attitude , self - confidence , and courage come into play . For example , one of my clients used to constantly point out negative issues of her career in an interview . As a consequence she gathered a depressingly high number of rejections to her applications . Once she was able to re - frame her own story , she came across much more self - confident and convincing and succeeded in obtaining a position in a suitable work environment . Career counseling is like working on a puzzle with a dizzying number of pieces . With the help of storytelling the client will build and eventually see the bigger picture ( Malak & Malak , 2011 , pos.1028 ) , i.e. his or her unique work life ‘ painting ’ . It may sound contradictory , but knowing and understanding the value of storytelling as a powerful instrument of design thinking enables me to combine it more effectively with other selected and individualized tools ( e.g. , card sorts , work diaries ) in career counseling sessions . 5 . Approach As mentioned previously , I sometimes encounter clients whose approach to any kind of work issue is driven by facts and figures ( e.g. , the stereotypical engineer or financial analyst ) . Thus , I initially need to find out what kind of career assessment method the person may prefer . If s / he is more of a straightforward , analytic , numbers , procedures ( you name it ) type , other tools quickly providing structure ( e.g. , mind mapping , questionnaires , bullet point lists ) , may be more appropriate to begin with . However , storytelling should always be the key instrument . It does not have to be called storytelling explicitly as this may put some people off . Apart from this , some may need more or different probing questions than others . For example , one client told me right away that he was not interested in telling stories but in producing results fast and furiously . He was convinced that it was my job to provide the network , contacts , and leads he needed . With a few WHY questions he could not escape , we broke the ice and got to the core of his career issues . All of a sudden he talked about a number of poor work experiences he was ashamed of and desperately tried to hide from others .
Design Thinking in Career Development and Counseling Alessandra Farrag
Ultimately , when applying storytelling in a career counseling session I need to avoid jumping to conclusions too fast or steering the client into a specific direction ( in order to confirm my own ideas or assumptions ) . As a skilled helper I am supposed to see , hear , and feel what the client needs and select and apply the methodologies and instruments accordingly . Conclusion Discovering that a design thinking attitude has been part of my career counseling practice for a long time ( without my knowing that there ’s actually a name to it ) , was demystifying , liberating , and enriching . There must be a reason why I initially called my consulting services ‘ career design ’ . It ’s more or less a confirmation that analytic approaches only have never been effective enough in this entirely human - centered , complex area of expertise ( Malak , 2016 , Module 1 ) . This is even more important when long - term career plans need to be complemented and sometimes even replaced by constantly re - creating one ’s career and re - designing one ’s path and place in our brave new world of work . References : Erlach , C. and Müller , M. ( 2015 ) Corporate Storytelling . Narrative Management Course . Module 1 . 13 - 14 November . Stuttgart : Hochschule der Medien . Erlach , C. and Müller , M. ( 2016 ) Knowledge Management . Narrative Management Course . Module 3 . 29 - 30 April . Stuttgart : Hochschule der Medien . Friedrich , K. , Seiwert , L.J. and Geffroy , E.K. ( 2003 ) Das neue 1x1 der Erfolgsstrategie . Offenbach : Gabal . Guerriero , J.M. and Allen , R.G. ( 1998 ) Key Questions in Career Counseling . Mahwah : Lawrence Erlbaum Associates . Laurençon , A. ( 2014 ) Arbeit in der VUCA - Welt . Kindle E - book . Berlin : Ununi Tv . Malak , J. ( 2016 ) Design Thinking for Innovation . MOOC . 4 July – 7 August . Charlottesville : University of Virginia . Malak , J. and Ogilvie , T. ( 2011 ) Designing for Growth . Kindle E - book . New York : Columbia University Press . Patton , W. and McMahon , M. ( 1999 ) Career Development and Systems Theory . California : Brooks / Cole Publishing . Sammer , P. ( 2014 ) Storytelling . 1st edn . Cologne : O’Reilly .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Alessandra Farrag",
"Alessandra Farrag",
"Alessandra Farrag",
"Alessandra Farrag"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9188 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Itaú : Company General Use
Challenge
I am a member of my organization ’s online marketing department and my / our challenge is to improve the workflow ( activities and projects ) within the department in order to increase sales in the online channel and to spend marketing budgets on the right campaigns . The project scope includes the online marketing department composed of ten employees , as well as the larger marketing department and IT department , with whom we work closely . The project is limited to internal resources ( i.e. , budget and employee time ) . The project should not exceed 30 business days and the solution should include an even distribution of working hours amongst the team members . We will focus on trying to uncover what our team members , as well as key stakeholders within the larger marketing department and IT department , consider to be ineffective or problematic with regard to the workflow .
Selection
Our team has already gone through several design thinking activities / tools , so we are ready to try the learning launch tool . Broadly speaking , the learning launch is an experiment meant to quickly test an idea and prototype .
Application
For our first learning launch , we focused on the structure / execution of our online marketing tasks . In particular , we wanted to see if we could structure our tasks , projects , and processes to adapt the methods of Scrum project management for our work ( e.g. , time boxed , daily , specific meetings , reviews , etc . ) in an effort to become more agile . This tested our assumption that the structure and execution were the main causes of our workflow challenge . Our team went through a two - day training with a Scrum project management coach . Next , we went through five workshops to structure our tasks and processes in a more agile way . These two sessions occurred within in a three - week timeframe . We expected to produce a document with a clear description of our new , more agile processes / workflow . For our second learning launch , we focused on gaining clarity about our tasks and priorities . This tested our assumption that our prioritization of tasks was the main cause of our workflow challenge . Our team completed an anonymous survey . Additionally , five key stakeholders from the larger marketing department and IT department also completed an anonymous survey . The surveys included questions about our new , proposed process , understanding the process and the prioritization of tasks , and feelings about the change , and were conducted within a one - week timeframe .
Insight
By applying the learning launch tool , our team identified our assumptions and designed launches to test these assumptions . Additionally , we thought through anticipated results , expecting to find that a more agile approach would improve our workflow , and that both our team and the key stakeholders would be fairly open to the new prioritization of tasks and process . Our actual results were slightly different from what we anticipated : while our team was open to the prioritization of tasks and process , the key stakeholders in the larger marketing department and IT department expressed some concerns . Moving forward , our team will review this insight and incorporate it into future launch designs . The ongoing incorporation of insight is particularly important at this stage , as launches come before a full rollout in the design thinking timeline .
Itaú : Company General Use
Approach
Given that our team has already gone through several design thinking activities / tools and are at this stage in the timeline , the learning launch is the appropriate tool . As previously mentioned , our team needs to review the insight gained from our first two launches and incorporate this insight into future launch designs . Future launch designs should reflect insight gained , progress made , and come closer to a compelling solution ready for full rollout
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Itaú : Company General Use
Challenge
I am a member of my organization ’s online marketing department and my / our challenge is to improve the workflow ( activities and projects ) within the department in order to increase sales in the online channel and to spend marketing budgets on the right campaigns . The project scope includes the online marketing department composed of ten employees , as well as the larger marketing department and IT department , with whom we work closely . The project is limited to internal resources ( i.e. , budget and employee time ) . The project should not exceed 30 business days and the solution should include an even distribution of working hours amongst the team members . We will focus on trying to uncover what our team members , as well as key stakeholders within the larger marketing department and IT department , consider to be ineffective or problematic with regard to the workflow .
Selection
Our team has already gone through several design thinking activities / tools , so we are ready to try the learning launch tool . Broadly speaking , the learning launch is an experiment meant to quickly test an idea and prototype .
Application
For our first learning launch , we focused on the structure / execution of our online marketing tasks . In particular , we wanted to see if we could structure our tasks , projects , and processes to adapt the methods of Scrum project management for our work ( e.g. , time boxed , daily , specific meetings , reviews , etc . ) in an effort to become more agile . This tested our assumption that the structure and execution were the main causes of our workflow challenge . Our team went through a two - day training with a Scrum project management coach . Next , we went through five workshops to structure our tasks and processes in a more agile way . These two sessions occurred within in a three - week timeframe . We expected to produce a document with a clear description of our new , more agile processes / workflow . For our second learning launch , we focused on gaining clarity about our tasks and priorities . This tested our assumption that our prioritization of tasks was the main cause of our workflow challenge . Our team completed an anonymous survey . Additionally , five key stakeholders from the larger marketing department and IT department also completed an anonymous survey . The surveys included questions about our new , proposed process , understanding the process and the prioritization of tasks , and feelings about the change , and were conducted within a one - week timeframe .
Insight
By applying the learning launch tool , our team identified our assumptions and designed launches to test these assumptions . Additionally , we thought through anticipated results , expecting to find that a more agile approach would improve our workflow , and that both our team and the key stakeholders would be fairly open to the new prioritization of tasks and process . Our actual results were slightly different from what we anticipated : while our team was open to the prioritization of tasks and process , the key stakeholders in the larger marketing department and IT department expressed some concerns . Moving forward , our team will review this insight and incorporate it into future launch designs . The ongoing incorporation of insight is particularly important at this stage , as launches come before a full rollout in the design thinking timeline .
Itaú : Company General Use
Approach
Given that our team has already gone through several design thinking activities / tools and are at this stage in the timeline , the learning launch is the appropriate tool . As previously mentioned , our team needs to review the insight gained from our first two launches and incorporate this insight into future launch designs . Future launch designs should reflect insight gained , progress made , and come closer to a compelling solution ready for full rollout
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 18142 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | It was a fine Saturday morning where I was minding my own business , doing my thing with nothing else bothering me it was then it hit me that I was putting something important for later . My bakeshop planning . I realised this baking talent in me a few years ago , a talent which I tried improving after my 12th boards by going to an 8 - day baking crash course which equipped me with almost everything I needed to know about baking . There ’s still room for me to improve but after baking and decorating several cakes I knew I had to make this a thing , after receiving several reviews in my favour . My bakeshop planning becomes a challenge as I must improve my talent in ways which would make people happy to travel the distance to have a taste of my cakes whilst the interiors being their mind ’s peace with a piece of delicious cake .
The best tool I think would help realise my goal is the visualisation tool . This tool would help materialise the goal I have in my mind . A bakeshop in the streets of the beautiful town in Jumeirah . Visualisation is any technique of creating images , diagrams , or animations to communicate a message . Visualization through visual imagery has been an effective way to communicate both abstract and concrete ideas since the dawn of humanity . This tool is said to be used by many successful entrepreneurs and businessmen around the world .
If there is anything in this world that we want , visualisation is the best way it makes it come true . Have it in your mind positively , the universe conspires to bring it to you in a way better than you had imagined . Use all
the possible ways to picturise your mind voice by way of pictures graph , diagrams etc and make your dream come true .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: It was a fine Saturday morning where I was minding my own business , doing my thing with nothing else bothering me it was then it hit me that I was putting something important for later . My bakeshop planning . I realised this baking talent in me a few years ago , a talent which I tried improving after my 12th boards by going to an 8 - day baking crash course which equipped me with almost everything I needed to know about baking . There ’s still room for me to improve but after baking and decorating several cakes I knew I had to make this a thing , after receiving several reviews in my favour . My bakeshop planning becomes a challenge as I must improve my talent in ways which would make people happy to travel the distance to have a taste of my cakes whilst the interiors being their mind ’s peace with a piece of delicious cake .
The best tool I think would help realise my goal is the visualisation tool . This tool would help materialise the goal I have in my mind . A bakeshop in the streets of the beautiful town in Jumeirah . Visualisation is any technique of creating images , diagrams , or animations to communicate a message . Visualization through visual imagery has been an effective way to communicate both abstract and concrete ideas since the dawn of humanity . This tool is said to be used by many successful entrepreneurs and businessmen around the world .
If there is anything in this world that we want , visualisation is the best way it makes it come true . Have it in your mind positively , the universe conspires to bring it to you in a way better than you had imagined . Use all
the possible ways to picturise your mind voice by way of pictures graph , diagrams etc and make your dream come true .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12991 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Visualization Reflection
Challenge
My challenge was to describe the best I can the new design of the apps that we were going to build for our client , apps that were meant to replace the ones from the old environment , used by the stakeholders and the employees of the company to provide relevant information regarding their sales performance . The challenge was to come up with a clear picture of how they are going to look like and to dissipate any concerns that they might have .
Selection
I chose to use the visualization tool to complete this challenge as for me this was the best solution . I think Angela Myer describes it best in the Visualization Tool video , part of this course . First of all , I had to imagine the new design , started sketching and the more I started to visualize the mockup , I understood how the customer experience ideally is going to work .
Application
The first step was to know my audience and by this , understanding their expectations . We had discussions , we documented the changes and we set the guidelines . Next , I used an external sketching tool to capture my first ideas and once we agreed on three different designs of each app , I started creating the mockups in the testing environment . For each app I have used the same color scheme to keep consistent throughout data visualizations . For the Gauge charts I have used green , yellow and red depending on their performance as they can be recognized and deciphered with ease , while for Pie charts I have used tones of the same color as they are displaying the proportion and not the performance .
I have done a comparison between each of the three new versions placing them side by side and highlighted the differences between them for a better understanding . I have also compared each version with the old ones as their main requirement was to have a smooth transition to the new technology and they wanted to keep them consistent and not change too much from the beginning . They took a decision and agreed on a single version for each app and did the final touches . The process completed with a walkthrough meeting with a live demo of each app . Insight
I think using the Visual Thinking gives the stakeholders a common base of discussions . This is really important because there are situations where they can not agree on a solution if they do not have the same or at least a close perspective . So , visualizing the problem or even the various solutions ( like in my example ) can be very helpful for them . The mockups I have created are giving them a starting point of debates on which they can build and draw conclusions that eventually will led to a final product . They can quickly identify any missing info from the apps , or they can adjust their requirements before releasing them into production . So I can say that the Visualization technique is one of the most relevant tools of Design Thinking and can be used to accelerate innovation and growth in our organizations . Approach
I would definitely apply the same technique because in my opinion it is best suited for such situations . What I would do different is probably to organize a walkthrough meeting for both old and new apps , not only for the new ones , so the comparison between them would be more complex and would bring more clarity to the changes .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Visualization Reflection
Challenge
My challenge was to describe the best I can the new design of the apps that we were going to build for our client , apps that were meant to replace the ones from the old environment , used by the stakeholders and the employees of the company to provide relevant information regarding their sales performance . The challenge was to come up with a clear picture of how they are going to look like and to dissipate any concerns that they might have .
Selection
I chose to use the visualization tool to complete this challenge as for me this was the best solution . I think Angela Myer describes it best in the Visualization Tool video , part of this course . First of all , I had to imagine the new design , started sketching and the more I started to visualize the mockup , I understood how the customer experience ideally is going to work .
Application
The first step was to know my audience and by this , understanding their expectations . We had discussions , we documented the changes and we set the guidelines . Next , I used an external sketching tool to capture my first ideas and once we agreed on three different designs of each app , I started creating the mockups in the testing environment . For each app I have used the same color scheme to keep consistent throughout data visualizations . For the Gauge charts I have used green , yellow and red depending on their performance as they can be recognized and deciphered with ease , while for Pie charts I have used tones of the same color as they are displaying the proportion and not the performance .
I have done a comparison between each of the three new versions placing them side by side and highlighted the differences between them for a better understanding . I have also compared each version with the old ones as their main requirement was to have a smooth transition to the new technology and they wanted to keep them consistent and not change too much from the beginning . They took a decision and agreed on a single version for each app and did the final touches . The process completed with a walkthrough meeting with a live demo of each app . Insight
I think using the Visual Thinking gives the stakeholders a common base of discussions . This is really important because there are situations where they can not agree on a solution if they do not have the same or at least a close perspective . So , visualizing the problem or even the various solutions ( like in my example ) can be very helpful for them . The mockups I have created are giving them a starting point of debates on which they can build and draw conclusions that eventually will led to a final product . They can quickly identify any missing info from the apps , or they can adjust their requirements before releasing them into production . So I can say that the Visualization technique is one of the most relevant tools of Design Thinking and can be used to accelerate innovation and growth in our organizations . Approach
I would definitely apply the same technique because in my opinion it is best suited for such situations . What I would do different is probably to organize a walkthrough meeting for both old and new apps , not only for the new ones , so the comparison between them would be more complex and would bring more clarity to the changes .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 18433 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Storytelling
Challenge : Storytelling is something that I have used unconsciously since I was very young , I remember my first uses of this tool when I used stories to convey a message or lesson to my classmates and the teacher . Undoubtedly over the years I have been able to experience the power of stories in my life , particularly they have helped me understand past situations and imagine a promising future through them , being the most important thing , being able to share these ideas with other people and thus achieve a solid consensus .
The particular challenge that I face in my current job , in the mining sector in the Peruvian highlands , is to create empathy between leaders from different areas to create a common approach and commitment about the current situation of our tailings dams and the necessary controls for their sustainability . To describe the problem in a little more detail , I must say that since the tailings dams are assets of the company perceived only as warehouses of waste substances from the process , there is a risk of not offering them adequate maintenance and this added to Adverse weather conditions can lead to their collapse and damage to the infrastructure itself , neighboring communities , animals , flora , and others .
Selection : Given the nature of the problem , described above , storytelling was the tool that best suited our needs , since through it it is possible to capture the attention of the interested parties and form a bond of belonging and commitment to solve the challenge in common . To this , we must add that the cultural factor in the mining sector is very particular and requires combining multiple approaches and adapted actions that take into account the diversity of thoughts , including those of fixed thought .
Application : The use of this tool was carried out through virtual meetings , given the current risk of a pandemic , which restricts human contact . For this , all the leaders or managers involved were identified and invited , among them : the operations manager , the maintenance manager , the human resources manager , the head of legal aspects , the concentrator plant manager , the environment manager . and the head of occupational health and safety . Once the meeting started , the purpose of the meeting was commented , and then went on to briefly explain the current situation of our 3 tailings dams , in an approach to storytelling , it was explicitly useful when the case of the Vale mining company was then related in Brazil , whose tailings dam ended up collapsing after a series of omissions and thus ended up affecting the workers themselves , the environment and the infrastructure , not to mention the reputational and financial damage it caused to the company . When this story was told , it was emphasized that this situation could be triggered in our operation if we did not act as a team and with the necessary responsibility .
Perspective : When applying the tool , a change in the behavior of those involved could be observed , since they came to internalize the need to optimally maintain these assets for the sustainability of the company and care for the environment . After the session , it was possible to observe proactivity in the majority of those involved to carry out a systematized process that included necessary external help .
Approach : I believe that the tool can be used in other scenarios or challenges , however , this would require training leaders or facilitators through workshops and thus testing its true potential as a leadership element . Furthermore , the tool can be used in complex challenges in which there are differences and passivity in terms of the divergent positions of those involved ; I consider it necessary to carry out more tests to determine in which cases its use is recommended and in which not .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling
Challenge : Storytelling is something that I have used unconsciously since I was very young , I remember my first uses of this tool when I used stories to convey a message or lesson to my classmates and the teacher . Undoubtedly over the years I have been able to experience the power of stories in my life , particularly they have helped me understand past situations and imagine a promising future through them , being the most important thing , being able to share these ideas with other people and thus achieve a solid consensus .
The particular challenge that I face in my current job , in the mining sector in the Peruvian highlands , is to create empathy between leaders from different areas to create a common approach and commitment about the current situation of our tailings dams and the necessary controls for their sustainability . To describe the problem in a little more detail , I must say that since the tailings dams are assets of the company perceived only as warehouses of waste substances from the process , there is a risk of not offering them adequate maintenance and this added to Adverse weather conditions can lead to their collapse and damage to the infrastructure itself , neighboring communities , animals , flora , and others .
Selection : Given the nature of the problem , described above , storytelling was the tool that best suited our needs , since through it it is possible to capture the attention of the interested parties and form a bond of belonging and commitment to solve the challenge in common . To this , we must add that the cultural factor in the mining sector is very particular and requires combining multiple approaches and adapted actions that take into account the diversity of thoughts , including those of fixed thought .
Application : The use of this tool was carried out through virtual meetings , given the current risk of a pandemic , which restricts human contact . For this , all the leaders or managers involved were identified and invited , among them : the operations manager , the maintenance manager , the human resources manager , the head of legal aspects , the concentrator plant manager , the environment manager . and the head of occupational health and safety . Once the meeting started , the purpose of the meeting was commented , and then went on to briefly explain the current situation of our 3 tailings dams , in an approach to storytelling , it was explicitly useful when the case of the Vale mining company was then related in Brazil , whose tailings dam ended up collapsing after a series of omissions and thus ended up affecting the workers themselves , the environment and the infrastructure , not to mention the reputational and financial damage it caused to the company . When this story was told , it was emphasized that this situation could be triggered in our operation if we did not act as a team and with the necessary responsibility .
Perspective : When applying the tool , a change in the behavior of those involved could be observed , since they came to internalize the need to optimally maintain these assets for the sustainability of the company and care for the environment . After the session , it was possible to observe proactivity in the majority of those involved to carry out a systematized process that included necessary external help .
Approach : I believe that the tool can be used in other scenarios or challenges , however , this would require training leaders or facilitators through workshops and thus testing its true potential as a leadership element . Furthermore , the tool can be used in complex challenges in which there are differences and passivity in terms of the divergent positions of those involved ; I consider it necessary to carry out more tests to determine in which cases its use is recommended and in which not .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 21984 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Alessandro Giorgio
Design
Thinking
Innovation
-‐
Mind
Mapping
Challenge
I
work
in
a
sales
environment
that
has
been
saturated
with
sales
representatives
looking
to
change
the
mold
and
structure
of
our
processes
and
ideas
for
years .
However ,
I
often
find
that
when
a
new
idea
is
presented
in
the
group
somebody
is
always
quick
to
deny
it .
Longer
tenured
employees
claim
that
these
ideas
have
been
tried
and
tested
and
have
failed
for
multiple
reasons .
The
challenge
we
face
is
finding
creative
ways
to
rethink
our
approach
of
these
used
and
reimagined
ideas .
The
product
we
are
looking
to
sell
is
sporting
event
tickets
-‐
this
is
a
product
that
is
a
complete
privilege
and
never
a
need
for
consumers .
This
makes
the
product
difficult
to
sell
when
the
team
performance
or
game
experience
is
not
appealing
to
our
target
market .
Selection
I
want
to
use
Mind
Mapping
as
a
tool
to
uncover
the
landscape
of
our
consumers .
Mind
Mapping
will
allow
us
to
use
the
information
we
have
gathered
on
our
consumers
and
understand
their
behavioral
patterns .
From
these
patterns
I
want
to
create
a
new
sales
strategy
that
suits
the
desires
of
our
client .
Since
our
products
are
not
a
necessity
but
a
luxury
we
should
be
rethinking
how
we
package
and
create
our
sporting
event
tickets .
Application
I
will
begin
the
mind
mapping
process
by
bringing
a
group
of
employees
from
my
organization
together .
I
will
ensure
that
the
participants
come
from
a
variety
of
departments
and
backgrounds
to
bring
different
perspectives
and
ideas
forward .
The
data
collected
will
be
from
clients
who
have
experienced
our
events
in
the
past
( whether
they
were
satisfied
or
not )
and
from
clients
that
did
not
end
up
booking
events
with
us .
The
data
includes
information
on
participation
rates ,
satisfaction
of
the
event ,
missing
elements
from
events ,
experience
with
the
sales
rep
and
event
personnel ,
etc .
To
being
our
session ,
I
will
have
the
data
laid
out
on
a
whiteboard
and
provide
each
participant
with
a
pack
of
sticky
notes .
I
want
everybody
to
write
their
initial
thoughts
and
assumptions
about
the
data
provided
on
their
sticky
notes .
When
all
of
the
data
has
been
compiled
into
thoughts
and
assessments ,
I
will
ask
that
the
team
work
on
grouping
their
results
into
clusters
with
specific
themes .
Once
the
themes
are
established ,
we
will
identify
where
our
outlining
ideas
and
concepts
are
in
order
to
asses
connections
or
links
between
the
themes
themselves
and
the
outliers .
We
will
better
understand
our
customer
landscape
and
identify
the
reasons
they
do
or
do
not
purchase
our
products .
Insight
Following
the
mind
mapping
process ,
we
will
have
gained
insight
that
is
invaluable
about
our
customers
target
market .
We
will
be
able
to
better
understand
our
customers
and
the
reasons
they
use
and
love
our
products .
It
will
give
us
insight
into
the
many
conditions
that
go
into
purchasing
the
product
-‐
from
current
financial
situation
to
the
emotional
experience
and
it ’s
value
associated .
This
information
is
incredibly
valuable
to
allow
us
to
reach
our
customers
on
a
more
personal
basis .
Through
the
knowledge
gained
we
can
now
redesign
our
ticket
packages
to
trigger
experiences
and
emotions
that
are
important
to
the
consumer .
We
understand
that
people
attend
sporting
events
far
beyond
team
performance
-‐
there
is
the
community
feel ,
the
love
of
sport
and
fitness ,
photo
opportunities ,
reminders
of
childhood / family / friend ,
the
inclusion
of
race ,
gender ,
religion ,
etc .
To
access
this
important
criteria ,
we
will
create
events
within
the
spectator
portion
of
the
games
to
allow
our
fans
to
feel
in
touch
will
these
specific
emotions .
Approach
An
alternative
approach
I
would
take
to
solving
our
tired
sales
techniques
is
storytelling .
Storytelling
is
a
tool
that
allows
people
to
connect
through
sharing
emotion
and
experiences .
It
gives
the
opportunity
to
package
our
products
in
the
ways
that
we
see
fit
for
each
individual
consumer .
I
believe
storytelling
is
something
we
will
use
moving
forward
as
a
result
of
the
information
gathered
from
our
mind
mapping .
I
look
forward
to
the
results
we
receive
after
creating
products
that
suit
our
consumers
and
feel
personalized
and
thoughtful .
| EMAIL:
ID_NUM:
NAME_STUDENT: Alessandro Giorgio
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Alessandro Giorgio
Design
Thinking
Innovation
-‐
Mind
Mapping
Challenge
I
work
in
a
sales
environment
that
has
been
saturated
with
sales
representatives
looking
to
change
the
mold
and
structure
of
our
processes
and
ideas
for
years .
However ,
I
often
find
that
when
a
new
idea
is
presented
in
the
group
somebody
is
always
quick
to
deny
it .
Longer
tenured
employees
claim
that
these
ideas
have
been
tried
and
tested
and
have
failed
for
multiple
reasons .
The
challenge
we
face
is
finding
creative
ways
to
rethink
our
approach
of
these
used
and
reimagined
ideas .
The
product
we
are
looking
to
sell
is
sporting
event
tickets
-‐
this
is
a
product
that
is
a
complete
privilege
and
never
a
need
for
consumers .
This
makes
the
product
difficult
to
sell
when
the
team
performance
or
game
experience
is
not
appealing
to
our
target
market .
Selection
I
want
to
use
Mind
Mapping
as
a
tool
to
uncover
the
landscape
of
our
consumers .
Mind
Mapping
will
allow
us
to
use
the
information
we
have
gathered
on
our
consumers
and
understand
their
behavioral
patterns .
From
these
patterns
I
want
to
create
a
new
sales
strategy
that
suits
the
desires
of
our
client .
Since
our
products
are
not
a
necessity
but
a
luxury
we
should
be
rethinking
how
we
package
and
create
our
sporting
event
tickets .
Application
I
will
begin
the
mind
mapping
process
by
bringing
a
group
of
employees
from
my
organization
together .
I
will
ensure
that
the
participants
come
from
a
variety
of
departments
and
backgrounds
to
bring
different
perspectives
and
ideas
forward .
The
data
collected
will
be
from
clients
who
have
experienced
our
events
in
the
past
( whether
they
were
satisfied
or
not )
and
from
clients
that
did
not
end
up
booking
events
with
us .
The
data
includes
information
on
participation
rates ,
satisfaction
of
the
event ,
missing
elements
from
events ,
experience
with
the
sales
rep
and
event
personnel ,
etc .
To
being
our
session ,
I
will
have
the
data
laid
out
on
a
whiteboard
and
provide
each
participant
with
a
pack
of
sticky
notes .
I
want
everybody
to
write
their
initial
thoughts
and
assumptions
about
the
data
provided
on
their
sticky
notes .
When
all
of
the
data
has
been
compiled
into
thoughts
and
assessments ,
I
will
ask
that
the
team
work
on
grouping
their
results
into
clusters
with
specific
themes .
Once
the
themes
are
established ,
we
will
identify
where
our
outlining
ideas
and
concepts
are
in
order
to
asses
connections
or
links
between
the
themes
themselves
and
the
outliers .
We
will
better
understand
our
customer
landscape
and
identify
the
reasons
they
do
or
do
not
purchase
our
products .
Insight
Following
the
mind
mapping
process ,
we
will
have
gained
insight
that
is
invaluable
about
our
customers
target
market .
We
will
be
able
to
better
understand
our
customers
and
the
reasons
they
use
and
love
our
products .
It
will
give
us
insight
into
the
many
conditions
that
go
into
purchasing
the
product
-‐
from
current
financial
situation
to
the
emotional
experience
and
it ’s
value
associated .
This
information
is
incredibly
valuable
to
allow
us
to
reach
our
customers
on
a
more
personal
basis .
Through
the
knowledge
gained
we
can
now
redesign
our
ticket
packages
to
trigger
experiences
and
emotions
that
are
important
to
the
consumer .
We
understand
that
people
attend
sporting
events
far
beyond
team
performance
-‐
there
is
the
community
feel ,
the
love
of
sport
and
fitness ,
photo
opportunities ,
reminders
of
childhood / family / friend ,
the
inclusion
of
race ,
gender ,
religion ,
etc .
To
access
this
important
criteria ,
we
will
create
events
within
the
spectator
portion
of
the
games
to
allow
our
fans
to
feel
in
touch
will
these
specific
emotions .
Approach
An
alternative
approach
I
would
take
to
solving
our
tired
sales
techniques
is
storytelling .
Storytelling
is
a
tool
that
allows
people
to
connect
through
sharing
emotion
and
experiences .
It
gives
the
opportunity
to
package
our
products
in
the
ways
that
we
see
fit
for
each
individual
consumer .
I
believe
storytelling
is
something
we
will
use
moving
forward
as
a
result
of
the
information
gathered
from
our
mind
mapping .
I
look
forward
to
the
results
we
receive
after
creating
products
that
suit
our
consumers
and
feel
personalized
and
thoughtful .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Alessandro Giorgio"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12836 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Learning Launch
Challenge and selection
We are a team of researchers working on innovative didactic ( both normo- and disabilities ) at
Google at the department of Electronics Information and Bioengineering . During the last year , when Italy was locked down due to the COVID-19 pandemic , our lab challenge consisted of offering an effective way to pursue the DAD ( " didattica a distanza " , i.e. distance teaching and learning ) . The solution should have included an easy - to - use tool that helped professors and students to feel and work together , though not being at school in the same physical class . The developed tool , using the flipped classroom approach , makes the students watch a video before the explanation made by the professor and provide this latter with a chart that shows students ’ reactions ( i.e. which parts of a video are clear and which , on the contrary , are not , along with the overall acceptance , in terms of clarity and appreciation , of the videos ) .
Thus , our challenge was human - centered and there were many people involved in the problem ;
anyway , especially at the beginning , the statement of the issue was not clear since never faced before ; similar ( didactic ) situation had never been experienced , then there were not analogous data available , and many unknows and past indicators were useless . We then firstly needed to explore and get agreement on the problem . For all these reasons , the Design Thinking approach seemed very appropriate to the process of developing of our tool . Our team has never gone through Design Thinking activities , but it was immediately unambiguous that it could have been very useful to solve our problem : especially the learning launch tool , which is meant to quickly test ideas and prototypes , was a perfect fit . Testing the prototypes of our webapp and examining the key underlying value - generating assumptions of the new didactic initiative through quick and low - cost experiments allowed us to create innovation indeed . Application
Learning - launch moments and surveys and ( also informal ) interviews took turns and followed
one another . The first round of testing was launched with few instructors and not in large classes ( middle schools ) . We had students take questionnaires , which were both ethnographic and also " empathetic " , i.e. with open - ended questions focused on what students say they want . The category of quality ( not quantity ) drove our research .
After these small experiments that tested our new idea in the real users ' place , it was time to go
ahead with the acceptance of the uncertainty of the new learning - teaching situation by attempting to make errors of promotion and not prevention : we made students test the tool again , although it was still far from the best version .
At this point , the Design Thinking research plan puts on paper the main issue , letting us broaden
the scope . In fact , along with providing clarification regarding the what ( the main aim of making feel the online presence ) , the how ( testing with the many contacts we had thanks to both mailing lists of the lab and personal contacts ) , and the when ( we did not have a precise deadline but the sooner the better in order to help many students as possible , every order and degree ) , the Design Thinking approach made us realize the very customers of our tool : the students were not the only ones we need to inquire , yet also professors were involved firsthand .
Therefore , we , a team of technical researchers , stayed with the teachers during the lessons
where they used the tool , and , leaving professors space to give their contribution , we co - create with them . Design Thinking allowed us to systematize our thoughts , enabling us to produce innovation through applying the four typical questions ( what is ? , what if ? , what wows ? , and what works ? ) to
both the stakeholders involved , i.e. not only students but also professors . Once identified the real consumers , we asked what was the need of both of them : the aim was to create engagement for both sides , not to leave the student alone nor the instructor without doing nothing during the student 's personal learning process .
The next rounds of testing permitted to understand that a needed element was the feedback in
real - time for the professor . We then developed the tool making the instructor aware of the students ’ reactions beforehand , so that she could plan an efficient synchronous session , immediately revising the difficult problematic concepts and building upon the knowledge that is settled .
We continued to offer prototypes in order to collect data , which in fact made it possible to
improve the interface for both stakeholders : the instructors ’ ( after bubbles , peaks and curves , columns seemed the best solution for the chart that the professor is provided with ; before the instructor saw the feedbacks in two separate pages , while in the next interfaces all of them at a glance ; … ) , and the students ' ( changing buttons written " I do ( not ) get it " with smiles button , they could apply to more concepts - e.g. , not only " I get it " but also " I like it " so that to deepen the topic ; changing the questions button in order to express not only queries but also comments ; … ) . Approach and Insight
Making use of the Design Thinking approach brought with it many valuable aspects . By focusing
on small and easily achieved goals , we could see if what we had done up to that point was really working ; by looking for patterns and themes in collected data , we identified the user personas in every school order and degree , which allows us to make the tool useful for most of the students ; directly relating with customers and accepting to remain in the unclear for a lot of time , with the patience to understand the best way , we reached a well - functioning tool . Applying the launch learning tool affected our thinking about the challenge we were fronting : the insight we gained from conducting experiments allowed us to gather many data that helped us to determine both A ) our idea has enough merit to warrant detailed investigation with the commitment of further time , people , and resources B ) the components we needed to take into account were more than the ones we were focusing on .
Schools needed new tools , and our technicians could make them . Anyway , our team discovered
that the identified assumptions did not reflect every aspect of the real situation ; in fact , actual results were slightly different from what we anticipated : as above - highlighted , the students ’ demands were not the only ones that needed to be studied , yet also professors ’ . For these reasons , for future projects , we will start with better and more deeply asking ourselves to whom what we are doing is addressed ; then we will for sure make use of the learning launch tool again , being prompt to incorporate new insights into future launch designs and maybe try to make use also of other tools of the Design Thinking approach . In this way , we will start with a broader scope and can anticipate a fuller rollout to quickly come closer to a compelling solution and improve even more .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Learning Launch
Challenge and selection
We are a team of researchers working on innovative didactic ( both normo- and disabilities ) at
Google at the department of Electronics Information and Bioengineering . During the last year , when Italy was locked down due to the COVID-19 pandemic , our lab challenge consisted of offering an effective way to pursue the DAD ( " didattica a distanza " , i.e. distance teaching and learning ) . The solution should have included an easy - to - use tool that helped professors and students to feel and work together , though not being at school in the same physical class . The developed tool , using the flipped classroom approach , makes the students watch a video before the explanation made by the professor and provide this latter with a chart that shows students ’ reactions ( i.e. which parts of a video are clear and which , on the contrary , are not , along with the overall acceptance , in terms of clarity and appreciation , of the videos ) .
Thus , our challenge was human - centered and there were many people involved in the problem ;
anyway , especially at the beginning , the statement of the issue was not clear since never faced before ; similar ( didactic ) situation had never been experienced , then there were not analogous data available , and many unknows and past indicators were useless . We then firstly needed to explore and get agreement on the problem . For all these reasons , the Design Thinking approach seemed very appropriate to the process of developing of our tool . Our team has never gone through Design Thinking activities , but it was immediately unambiguous that it could have been very useful to solve our problem : especially the learning launch tool , which is meant to quickly test ideas and prototypes , was a perfect fit . Testing the prototypes of our webapp and examining the key underlying value - generating assumptions of the new didactic initiative through quick and low - cost experiments allowed us to create innovation indeed . Application
Learning - launch moments and surveys and ( also informal ) interviews took turns and followed
one another . The first round of testing was launched with few instructors and not in large classes ( middle schools ) . We had students take questionnaires , which were both ethnographic and also " empathetic " , i.e. with open - ended questions focused on what students say they want . The category of quality ( not quantity ) drove our research .
After these small experiments that tested our new idea in the real users ' place , it was time to go
ahead with the acceptance of the uncertainty of the new learning - teaching situation by attempting to make errors of promotion and not prevention : we made students test the tool again , although it was still far from the best version .
At this point , the Design Thinking research plan puts on paper the main issue , letting us broaden
the scope . In fact , along with providing clarification regarding the what ( the main aim of making feel the online presence ) , the how ( testing with the many contacts we had thanks to both mailing lists of the lab and personal contacts ) , and the when ( we did not have a precise deadline but the sooner the better in order to help many students as possible , every order and degree ) , the Design Thinking approach made us realize the very customers of our tool : the students were not the only ones we need to inquire , yet also professors were involved firsthand .
Therefore , we , a team of technical researchers , stayed with the teachers during the lessons
where they used the tool , and , leaving professors space to give their contribution , we co - create with them . Design Thinking allowed us to systematize our thoughts , enabling us to produce innovation through applying the four typical questions ( what is ? , what if ? , what wows ? , and what works ? ) to
both the stakeholders involved , i.e. not only students but also professors . Once identified the real consumers , we asked what was the need of both of them : the aim was to create engagement for both sides , not to leave the student alone nor the instructor without doing nothing during the student 's personal learning process .
The next rounds of testing permitted to understand that a needed element was the feedback in
real - time for the professor . We then developed the tool making the instructor aware of the students ’ reactions beforehand , so that she could plan an efficient synchronous session , immediately revising the difficult problematic concepts and building upon the knowledge that is settled .
We continued to offer prototypes in order to collect data , which in fact made it possible to
improve the interface for both stakeholders : the instructors ’ ( after bubbles , peaks and curves , columns seemed the best solution for the chart that the professor is provided with ; before the instructor saw the feedbacks in two separate pages , while in the next interfaces all of them at a glance ; … ) , and the students ' ( changing buttons written " I do ( not ) get it " with smiles button , they could apply to more concepts - e.g. , not only " I get it " but also " I like it " so that to deepen the topic ; changing the questions button in order to express not only queries but also comments ; … ) . Approach and Insight
Making use of the Design Thinking approach brought with it many valuable aspects . By focusing
on small and easily achieved goals , we could see if what we had done up to that point was really working ; by looking for patterns and themes in collected data , we identified the user personas in every school order and degree , which allows us to make the tool useful for most of the students ; directly relating with customers and accepting to remain in the unclear for a lot of time , with the patience to understand the best way , we reached a well - functioning tool . Applying the launch learning tool affected our thinking about the challenge we were fronting : the insight we gained from conducting experiments allowed us to gather many data that helped us to determine both A ) our idea has enough merit to warrant detailed investigation with the commitment of further time , people , and resources B ) the components we needed to take into account were more than the ones we were focusing on .
Schools needed new tools , and our technicians could make them . Anyway , our team discovered
that the identified assumptions did not reflect every aspect of the real situation ; in fact , actual results were slightly different from what we anticipated : as above - highlighted , the students ’ demands were not the only ones that needed to be studied , yet also professors ’ . For these reasons , for future projects , we will start with better and more deeply asking ourselves to whom what we are doing is addressed ; then we will for sure make use of the learning launch tool again , being prompt to incorporate new insights into future launch designs and maybe try to make use also of other tools of the Design Thinking approach . In this way , we will start with a broader scope and can anticipate a fuller rollout to quickly come closer to a compelling solution and improve even more .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 10354 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | The untapped power of story telling
Storytelling Challenge & Selection Storytelling is a great tool that I use often . I work in banking industry providing financial and customer services to vulnerable populations , developmentally disabled individuals , senior citizens , and economically disadvantag . Many of these people are non - techy individuals , they need to be empowered and inspiration to embrace this new banking system . I spend a lot of time “ opening people up ” and finding ways to inspire them to improve their knowledge . When I work with seniors , we share stories for different reasons . Often so happy to share stories of their lives with me to connect and they find meaning in sharing these experiences to explain there disbelief in science advances . With my developmentally disabled clients I share stories of my life in order to help them visualize a state of ease that technology can bring to them , I use their feedback against the context of my story to ascertain their goals , and sometimes we use stories to better understand their interests and thought processes . I use this information to develop different strategies to try and find a way that works for them to gain more independence in the areas they find lacking in ensuring personalized financial services and ease .
I used a story of when I was robbed at a point in time , and all my valuables were stolen including my credit card , debit card and mobile phone , as soon as the incident ended , I quickly borrowed another mobile device , logged into my bank profile and deactivated my cards as well as restrict my account from any further withdrawal till my stolen device was replaced . It turned out that many of the audience has also been in these situation but did n’t realize such measure could be taken to prevent fraudulent withdrawal
With this course , I am now prepared ahead and can think of stories that will assist me in presenting my ideas and best illuminate them . I had no idea this would ever be considered an asset , but I am so very grateful that it is !
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: The untapped power of story telling
Storytelling Challenge & Selection Storytelling is a great tool that I use often . I work in banking industry providing financial and customer services to vulnerable populations , developmentally disabled individuals , senior citizens , and economically disadvantag . Many of these people are non - techy individuals , they need to be empowered and inspiration to embrace this new banking system . I spend a lot of time “ opening people up ” and finding ways to inspire them to improve their knowledge . When I work with seniors , we share stories for different reasons . Often so happy to share stories of their lives with me to connect and they find meaning in sharing these experiences to explain there disbelief in science advances . With my developmentally disabled clients I share stories of my life in order to help them visualize a state of ease that technology can bring to them , I use their feedback against the context of my story to ascertain their goals , and sometimes we use stories to better understand their interests and thought processes . I use this information to develop different strategies to try and find a way that works for them to gain more independence in the areas they find lacking in ensuring personalized financial services and ease .
I used a story of when I was robbed at a point in time , and all my valuables were stolen including my credit card , debit card and mobile phone , as soon as the incident ended , I quickly borrowed another mobile device , logged into my bank profile and deactivated my cards as well as restrict my account from any further withdrawal till my stolen device was replaced . It turned out that many of the audience has also been in these situation but did n’t realize such measure could be taken to prevent fraudulent withdrawal
With this course , I am now prepared ahead and can think of stories that will assist me in presenting my ideas and best illuminate them . I had no idea this would ever be considered an asset , but I am so very grateful that it is !
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12868 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example reflection – Storytelling
Challenge
The challenge I faced , was to work on an important strategic project with one of my colleagues , who had increasingly become very temperamental at work coupled with regular absenteeism .
As a marketing professional , I often have to design strategies with my sales counterparts . I had an experience of working with this particular co - worker on a previous assignment and I had found him to be responsible & pro - active . He would participate in discussions enthusiastically and always have innovative suggestions to share . Off late , I had found him to be very temperamental , disinterested at work and frequently being absent . So , when the time came for us to get started on a project together , instead of jumping straight into the facts & numbers , I invited him to have lunch with me . I discussed about our family lives and his face lit up as he had recently become a father to a lovely baby girl . He slowly opened up about how our boss did n’t give him enough time on a daily basis and rarely included him in strategy meetings . He felt ignored and was often saddled with work that could not be completed by other colleagues .
His ideas and plans for his product division were mostly ignored and this discouraged him massively . Adding fuel to the fire was the fact that he was n’t given his paternity leave . He admitted that he was applying to other job openings & missed work often to attend interviews . He felt terrible that , other sales heads were performing far better and that he felt really left behind .
Selection
Storytelling is a tool that works very well for me , especially at my work place . In today ’s day & age of instant solutions & reduced inter - personal connect , I believe strongly in being a good listener . I am a sensitive and intuitive person by nature and often use this methodology to strengthen inter - personal relations and establish a positive work atmosphere .
I decided to use this methodology as it has previously worked very well for me in identifying the root cause of a problem , which actually may go beyond the day - to - day work activities . It helps me empathize with a co - worker ’s actual problem and gives me an opportunity to find an amicable solution .
Application
I decided to approach this situation by sharing a similar experience , I had had not too long ago . I wanted to help him come up with a solution to tackle this problem , just as I had . I narrated my tale where in a few months ago , I felt harassed , over worked & ignored by my boss in a previous division , where I had worked earlier . I mentioned that this happened on a daily basis , despite me completing my tasks on time , never missing any deadline and had me really worried .
So stressed out was I , that it started affecting my health . I summed up my guts & decided to tackle the problem . If I absolutely did n’t find a solution , I had decided to quit . I confronted my then boss about these problems and being a very poor listener , he did n’t really seem to care . I ended my conversation abruptly by saying that if I was n’t treated fairly ; I was definitely going to further escalate the problem to senior leaders and human relations . Since , he did n’t really respond to this as well , I decided to further escalate this problem . Not only did my seniors hear me out & reprimand my then reporting manager , I was also granted a transfer to another division , which I am now currently a part of . After hearing me out , my colleague told me that he would try talking to our boss first , which he had been resisting for quite some time .
About a couple of weeks later , my colleague over coffee told me how he had finally requested for a meeting with our boss and had a very lengthy discussion . He mentioned that he had poured his heart out and had finally amicably resolved his problem . He seemed happier and raring to go on our project , in which I had great experience working with him .
Insight
The insight I gained was that ‘ hearing somebody out ’ and empathizing with a co - worker goes a long way in maintaining long term work relations . It created a happier environment to work in and increased motivation levels .
This success has confirmed to the story telling methodology I have used previously . It ’s easy to snap at a co - worker and pin point mistakes . But once story telling is applied to such a situation , it seems to create a win - win situation for all at work
Approach
In case I am faced with any such similar situation at work , I will continue to apply my ‘ storytelling ’ methodology , as it has always worked well for me . Perhaps next time around , I will aim to move a bit faster , trying to trim the problem at the start , before it snow balls into something serious . I will also aim to sensitize other team members towards a challenge / problem faced by a team member , if I am aware of it , as barriers break , when people talk .
When it comes to handling problems of such a sensitive nature , I believe this methodology works best over others .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example reflection – Storytelling
Challenge
The challenge I faced , was to work on an important strategic project with one of my colleagues , who had increasingly become very temperamental at work coupled with regular absenteeism .
As a marketing professional , I often have to design strategies with my sales counterparts . I had an experience of working with this particular co - worker on a previous assignment and I had found him to be responsible & pro - active . He would participate in discussions enthusiastically and always have innovative suggestions to share . Off late , I had found him to be very temperamental , disinterested at work and frequently being absent . So , when the time came for us to get started on a project together , instead of jumping straight into the facts & numbers , I invited him to have lunch with me . I discussed about our family lives and his face lit up as he had recently become a father to a lovely baby girl . He slowly opened up about how our boss did n’t give him enough time on a daily basis and rarely included him in strategy meetings . He felt ignored and was often saddled with work that could not be completed by other colleagues .
His ideas and plans for his product division were mostly ignored and this discouraged him massively . Adding fuel to the fire was the fact that he was n’t given his paternity leave . He admitted that he was applying to other job openings & missed work often to attend interviews . He felt terrible that , other sales heads were performing far better and that he felt really left behind .
Selection
Storytelling is a tool that works very well for me , especially at my work place . In today ’s day & age of instant solutions & reduced inter - personal connect , I believe strongly in being a good listener . I am a sensitive and intuitive person by nature and often use this methodology to strengthen inter - personal relations and establish a positive work atmosphere .
I decided to use this methodology as it has previously worked very well for me in identifying the root cause of a problem , which actually may go beyond the day - to - day work activities . It helps me empathize with a co - worker ’s actual problem and gives me an opportunity to find an amicable solution .
Application
I decided to approach this situation by sharing a similar experience , I had had not too long ago . I wanted to help him come up with a solution to tackle this problem , just as I had . I narrated my tale where in a few months ago , I felt harassed , over worked & ignored by my boss in a previous division , where I had worked earlier . I mentioned that this happened on a daily basis , despite me completing my tasks on time , never missing any deadline and had me really worried .
So stressed out was I , that it started affecting my health . I summed up my guts & decided to tackle the problem . If I absolutely did n’t find a solution , I had decided to quit . I confronted my then boss about these problems and being a very poor listener , he did n’t really seem to care . I ended my conversation abruptly by saying that if I was n’t treated fairly ; I was definitely going to further escalate the problem to senior leaders and human relations . Since , he did n’t really respond to this as well , I decided to further escalate this problem . Not only did my seniors hear me out & reprimand my then reporting manager , I was also granted a transfer to another division , which I am now currently a part of . After hearing me out , my colleague told me that he would try talking to our boss first , which he had been resisting for quite some time .
About a couple of weeks later , my colleague over coffee told me how he had finally requested for a meeting with our boss and had a very lengthy discussion . He mentioned that he had poured his heart out and had finally amicably resolved his problem . He seemed happier and raring to go on our project , in which I had great experience working with him .
Insight
The insight I gained was that ‘ hearing somebody out ’ and empathizing with a co - worker goes a long way in maintaining long term work relations . It created a happier environment to work in and increased motivation levels .
This success has confirmed to the story telling methodology I have used previously . It ’s easy to snap at a co - worker and pin point mistakes . But once story telling is applied to such a situation , it seems to create a win - win situation for all at work
Approach
In case I am faced with any such similar situation at work , I will continue to apply my ‘ storytelling ’ methodology , as it has always worked well for me . Perhaps next time around , I will aim to move a bit faster , trying to trim the problem at the start , before it snow balls into something serious . I will also aim to sensitize other team members towards a challenge / problem faced by a team member , if I am aware of it , as barriers break , when people talk .
When it comes to handling problems of such a sensitive nature , I believe this methodology works best over others .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 11364 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection - Visualization
Challenge
I 'm a lawyer in a bank . My expertise is corporate and bankruptcy law . In one of the cases I dealt with , a customer of the bank was given a loan while his house was supposed to be the guarantee for the debt . The customer told the banker that the house is a big private house in one of the richest cities in the country , and so it is worth a lot more than the loan that he was asking for . In the worst case , if he wo n't be able to pay the loan , the house can be sold and his debt will be paid .
After the loan was not paid on time , we demanded the customer to follow his commitment and sell his house in order to pay his debt . Only then we found out that the house was not his house at all . Unfortunately , although there is a special procedure in the bank , describing all the things the bankers must check in order to relay on the customers assets as a guarantee , the banker , in this case , did not follow the procedure as he should have been .
In order to prevent this event from happening again , my challenge was to guide the bankers to work according to the bank special procedure , regarding customers assets as a guarantee , in a series of lectures that were organized by their supervisors .
Selection
The tool I selected to use was the Visualization Tool ( Module 1 - video number 5 ) . By using this tool , you use visuals like photographs , videos , diagrams , colors , symbols , images , logos etc . instead of using words . By doing so it is more likely that your audience will understand your message better and remember it .
I selected this tool to my challenge since the procedure I had to talk about in my lectures was long ( over 30 pages ) and complex procedure . Moreover , it was important to me that the bankers remember as much as possible from the lectures and I figured that by using visuals ( photographs and symbols ) the important details in my lectures will be more rememberable .
Application & Insight
I applied the Visualization Tool in my lectures by creating a slide show including a lot of symbols in it . I divided the procedure into separated steps and decided to give each of them an individual symbol to represent them ( For example , to describe the step in which the banker should check the value of the asset I used a scale symbol ) . In each slide there were the symbol and a short explanation of the procedure step described by the symbol . At the end of the slide show there was a diagram which only contained the symbols with arrows in between them showing the direction from one step to the other .
My insight from applying the Visualization Tool to my challenge was how effectively visuals deliver the message and making it easier to remember , especially when the topic is long and complex ( like 30 pages bank procedure ) . Apparently , the symbols I
used were so rememberable that I did n't even had to explain them when I presented the final diagram . The bankers , already know what they mean and remembered which of the symbols , representing the next step in the procedure , comes next .
These days , with so much information and so many distractions around us , it is important to be able to deliver a short and rememberable message effectively . As I discovered , by using the Visualization Tool , using visuals can help you do that effectively .
Approach
Although the Visualization Tool proved itself and helped the bankers remember all the procedure steps , it was important to me that they will also understand the importance of this procedure so their work will not only be technical work . Therefore , in my next lectures I decided to also use the Storytelling Tool . I began the lectures by telling the bankers the story about the customer house ( that turned out that was n't his house ) , so they can understand the importance of the procedure and only after they did , I began my slide show with all the visual steps ( the symbols ) of the procedure , making them easier to remember it .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Visualization
Challenge
I 'm a lawyer in a bank . My expertise is corporate and bankruptcy law . In one of the cases I dealt with , a customer of the bank was given a loan while his house was supposed to be the guarantee for the debt . The customer told the banker that the house is a big private house in one of the richest cities in the country , and so it is worth a lot more than the loan that he was asking for . In the worst case , if he wo n't be able to pay the loan , the house can be sold and his debt will be paid .
After the loan was not paid on time , we demanded the customer to follow his commitment and sell his house in order to pay his debt . Only then we found out that the house was not his house at all . Unfortunately , although there is a special procedure in the bank , describing all the things the bankers must check in order to relay on the customers assets as a guarantee , the banker , in this case , did not follow the procedure as he should have been .
In order to prevent this event from happening again , my challenge was to guide the bankers to work according to the bank special procedure , regarding customers assets as a guarantee , in a series of lectures that were organized by their supervisors .
Selection
The tool I selected to use was the Visualization Tool ( Module 1 - video number 5 ) . By using this tool , you use visuals like photographs , videos , diagrams , colors , symbols , images , logos etc . instead of using words . By doing so it is more likely that your audience will understand your message better and remember it .
I selected this tool to my challenge since the procedure I had to talk about in my lectures was long ( over 30 pages ) and complex procedure . Moreover , it was important to me that the bankers remember as much as possible from the lectures and I figured that by using visuals ( photographs and symbols ) the important details in my lectures will be more rememberable .
Application & Insight
I applied the Visualization Tool in my lectures by creating a slide show including a lot of symbols in it . I divided the procedure into separated steps and decided to give each of them an individual symbol to represent them ( For example , to describe the step in which the banker should check the value of the asset I used a scale symbol ) . In each slide there were the symbol and a short explanation of the procedure step described by the symbol . At the end of the slide show there was a diagram which only contained the symbols with arrows in between them showing the direction from one step to the other .
My insight from applying the Visualization Tool to my challenge was how effectively visuals deliver the message and making it easier to remember , especially when the topic is long and complex ( like 30 pages bank procedure ) . Apparently , the symbols I
used were so rememberable that I did n't even had to explain them when I presented the final diagram . The bankers , already know what they mean and remembered which of the symbols , representing the next step in the procedure , comes next .
These days , with so much information and so many distractions around us , it is important to be able to deliver a short and rememberable message effectively . As I discovered , by using the Visualization Tool , using visuals can help you do that effectively .
Approach
Although the Visualization Tool proved itself and helped the bankers remember all the procedure steps , it was important to me that they will also understand the importance of this procedure so their work will not only be technical work . Therefore , in my next lectures I decided to also use the Storytelling Tool . I began the lectures by telling the bankers the story about the customer house ( that turned out that was n't his house ) , so they can understand the importance of the procedure and only after they did , I began my slide show with all the visual steps ( the symbols ) of the procedure , making them easier to remember it .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 15766 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Karin Karlsson – Design Thinking For Innovation January 7 , 2021
Reflection – Mind Mapping
Challenge
I had only been working in my job for two months . Getting to know the staff and their procedure was my first goal . I have been an adult day program director for 28 years , opening two and rebuilding one . I was now at an established adult day program that just needed some new breath of air . I was in the mist of a meeting with two of my lead team members when we heard two loud crashes . As we walked out of the office to investigate , we found two of our main windows broken and one of the staff standing in front of a client who was holding a hand weight ready to throw . We were able to gain control by de - escalating the situation that one of my leads and myself knew how to do . We were lucky that no one was hurt . Afterwards we investigated and filled out the proper licensing forms for the incident . I kept thinking about what happen and why . I then realized that we had two vastly different populations in our program . Elderly dementia clients ( for which we are designed to server ) , and younger behavioral clients ( easy money that the budget depends on now ) . The handling of these two populations in situations are totally different . Staff would be required to know and respond at any given moment . Yet the staff was only trained for dementia clients . But if we change back to dementia as we were designed to be , financially could we keep our doors open ? Why would anyone want to come to our program ?
Selection
Then one day , I was at a conference and a fellow adult day program director came over to me and asked : “ Why are you known with the doctors and clinics as being the best adult day program in Frontal Lobe Disease ” ? I did not know we were ( but I did not tell her that ) . And then that got me to thinking , this may be an opportunity to capitalize on ! I needed to research more the “ What is ” in our program . Looking at why our clients chose to come to our program I started with the mind mapping approach .
Application
Mind mapping is looking for patterns and insights . Therefore , we started to explore . First , I needed to identify the stakeholders : Clients ( who have the disease ) , their caregivers , the doctors / clinics)and staff . Second why chose our program above other programs ? Because the client does not necessary want to come . The doctors / clinics refer , and the caregiver chooses .
Starting with identifying clients with Front Lobe Disease and then corresponding them with their caregivers and doctor offices . Almost all our dementia clients had Front Lobe Disease . Divided the list with the lead team we started to do ethnographic interviews . Caregivers were the most talkative and we let them run the conversation . I called the doctors and clinics to see why they referred their patients to us . The findings presented more questions . To dig deeper by direct observation , I spent a day in the program as if I was a client . I then went to other day programs to see how they were run . Staff was given a game to play … Why you work here ? They were asked to describe a situation that sums up why they work here . With all these findings we developed a Mind Board . Columns were drawn for each stakeholder group as well as programs visited . Sticky notes were used with comments and observations .
Insight
As the mind mapping developed , I found that there were several emotional as well as practical reasons why our program was selected . These patterns were highlighted .
For the client : They felt that they were with friends who understood them and let them be themselves . They
did not need to worry if they were right or wrong – they were accepted . They also had a purpose in life again , a reason to get up in the morning and go to bed at night . They laughed and had fun . The staff “ care ” and help them kindly when mistakes were done . For the Caregiver : the facility was homelike , clean , and comfortable . The staff was very warm and kind , deeply knowledgeable and would bend over backward to help . The staff walked with them through this terrible journey and they felt that their loved one was safe . For the Doctors and Clinics : Caregivers and clients told how much they liked the program and how much better they were . Doctors noticed better attention span and engagement in conversations from clients . Caregivers seem to be getting rest . For staff : it was very emotional . Their stories shared were how they made a difference for someone . That this was the first “ mission ” they truly understood and proud to be partner with . This was the best job they ever had .
There were observations in visits and interviews that also stood out . In the other programs observed there was a clear difference in the way staff approached clients and worked with them . The facilities were more institutional and colder . The activities , although structured were large and few . Clients were seated in areas without clear view of activity at times . TV and sleep time seemed to be encouraged . Behaviors were more obvious and frequent . Staff was paid higher wages with more benefits . High turnover .
Our program spent more time in activities that were designed for their individual needs . Routine was especially important including individual restroom time schedule . In activities they were faced in front with limited distractions and smaller groups . Exercise was two to three times a day ( yoga , large group , volleyball , stretching , small group ) , where they could choose or encourage . There was no down time because staff always were ready with another activity . If the client needed to rest , they could , but was encouraged to participate . Staff watch and anticipated behaviors , ready to respond . Staff also was very gentle and sympathetic towards the clients – Helping rather than doing . They were there for a purpose – to be themselves . Staff was lowest paid in area with good benefits . Lower turn over .
These findings were amazing . But the biggest driving force behind their choice was from a support group downtown and local churches . It was from caregivers who use the services and by word of mouth suggested us . The facilitator of the support group would report this in their routine meetings with doctors and clinics . The churches would talk between each other and referred by pastors / priests/ parish nurses through conversations with their caregivers . A caregiver has so much guilt and fear of “ handing ” over their love one to someone else to care for . And they wanted to hear from people they trust . They are relentless in finding the perfect place . And here we were . The biggest finding was our own caregivers ! Word of mouth was our marketing tool for this population .
Approach
Before this tool was used , previous directors used hutches and assumptions . They based the program on the rates and basically anyone who wanted to come to keep their attendance up . They had long ago forgot their direction . Through Mind Mapping it showed “ why ” clients come and what motivated their caregiver to choose us . How doctors and clinics knew about us . Why our employees stay with us at low pay . The breath of air we needed was Mind Mapping to open What if ? Specialized day programs are hard to find , but what this has showed that there may be an opportunity .
| EMAIL:
ID_NUM:
NAME_STUDENT: Karin Karlsson
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Karin Karlsson – Design Thinking For Innovation January 7 , 2021
Reflection – Mind Mapping
Challenge
I had only been working in my job for two months . Getting to know the staff and their procedure was my first goal . I have been an adult day program director for 28 years , opening two and rebuilding one . I was now at an established adult day program that just needed some new breath of air . I was in the mist of a meeting with two of my lead team members when we heard two loud crashes . As we walked out of the office to investigate , we found two of our main windows broken and one of the staff standing in front of a client who was holding a hand weight ready to throw . We were able to gain control by de - escalating the situation that one of my leads and myself knew how to do . We were lucky that no one was hurt . Afterwards we investigated and filled out the proper licensing forms for the incident . I kept thinking about what happen and why . I then realized that we had two vastly different populations in our program . Elderly dementia clients ( for which we are designed to server ) , and younger behavioral clients ( easy money that the budget depends on now ) . The handling of these two populations in situations are totally different . Staff would be required to know and respond at any given moment . Yet the staff was only trained for dementia clients . But if we change back to dementia as we were designed to be , financially could we keep our doors open ? Why would anyone want to come to our program ?
Selection
Then one day , I was at a conference and a fellow adult day program director came over to me and asked : “ Why are you known with the doctors and clinics as being the best adult day program in Frontal Lobe Disease ” ? I did not know we were ( but I did not tell her that ) . And then that got me to thinking , this may be an opportunity to capitalize on ! I needed to research more the “ What is ” in our program . Looking at why our clients chose to come to our program I started with the mind mapping approach .
Application
Mind mapping is looking for patterns and insights . Therefore , we started to explore . First , I needed to identify the stakeholders : Clients ( who have the disease ) , their caregivers , the doctors / clinics)and staff . Second why chose our program above other programs ? Because the client does not necessary want to come . The doctors / clinics refer , and the caregiver chooses .
Starting with identifying clients with Front Lobe Disease and then corresponding them with their caregivers and doctor offices . Almost all our dementia clients had Front Lobe Disease . Divided the list with the lead team we started to do ethnographic interviews . Caregivers were the most talkative and we let them run the conversation . I called the doctors and clinics to see why they referred their patients to us . The findings presented more questions . To dig deeper by direct observation , I spent a day in the program as if I was a client . I then went to other day programs to see how they were run . Staff was given a game to play … Why you work here ? They were asked to describe a situation that sums up why they work here . With all these findings we developed a Mind Board . Columns were drawn for each stakeholder group as well as programs visited . Sticky notes were used with comments and observations .
Insight
As the mind mapping developed , I found that there were several emotional as well as practical reasons why our program was selected . These patterns were highlighted .
For the client : They felt that they were with friends who understood them and let them be themselves . They
did not need to worry if they were right or wrong – they were accepted . They also had a purpose in life again , a reason to get up in the morning and go to bed at night . They laughed and had fun . The staff “ care ” and help them kindly when mistakes were done . For the Caregiver : the facility was homelike , clean , and comfortable . The staff was very warm and kind , deeply knowledgeable and would bend over backward to help . The staff walked with them through this terrible journey and they felt that their loved one was safe . For the Doctors and Clinics : Caregivers and clients told how much they liked the program and how much better they were . Doctors noticed better attention span and engagement in conversations from clients . Caregivers seem to be getting rest . For staff : it was very emotional . Their stories shared were how they made a difference for someone . That this was the first “ mission ” they truly understood and proud to be partner with . This was the best job they ever had .
There were observations in visits and interviews that also stood out . In the other programs observed there was a clear difference in the way staff approached clients and worked with them . The facilities were more institutional and colder . The activities , although structured were large and few . Clients were seated in areas without clear view of activity at times . TV and sleep time seemed to be encouraged . Behaviors were more obvious and frequent . Staff was paid higher wages with more benefits . High turnover .
Our program spent more time in activities that were designed for their individual needs . Routine was especially important including individual restroom time schedule . In activities they were faced in front with limited distractions and smaller groups . Exercise was two to three times a day ( yoga , large group , volleyball , stretching , small group ) , where they could choose or encourage . There was no down time because staff always were ready with another activity . If the client needed to rest , they could , but was encouraged to participate . Staff watch and anticipated behaviors , ready to respond . Staff also was very gentle and sympathetic towards the clients – Helping rather than doing . They were there for a purpose – to be themselves . Staff was lowest paid in area with good benefits . Lower turn over .
These findings were amazing . But the biggest driving force behind their choice was from a support group downtown and local churches . It was from caregivers who use the services and by word of mouth suggested us . The facilitator of the support group would report this in their routine meetings with doctors and clinics . The churches would talk between each other and referred by pastors / priests/ parish nurses through conversations with their caregivers . A caregiver has so much guilt and fear of “ handing ” over their love one to someone else to care for . And they wanted to hear from people they trust . They are relentless in finding the perfect place . And here we were . The biggest finding was our own caregivers ! Word of mouth was our marketing tool for this population .
Approach
Before this tool was used , previous directors used hutches and assumptions . They based the program on the rates and basically anyone who wanted to come to keep their attendance up . They had long ago forgot their direction . Through Mind Mapping it showed “ why ” clients come and what motivated their caregiver to choose us . How doctors and clinics knew about us . Why our employees stay with us at low pay . The breath of air we needed was Mind Mapping to open What if ? Specialized day programs are hard to find , but what this has showed that there may be an opportunity .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Karin Karlsson"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12771 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Visualization
Challenge & Selection
At work , I am part of a committee that aims to increase the participation and engagement of coworkers within the organization . We are faced with the constant challenge of needing to put on multiple events for coworkers and create opportunities for team members to interact with each other , with the overall goal of strengthening bonds / friendships amongst each other . The key is to create opportunities where people can connect with each other and feel as if they are actively participating in the work culture . With this goal in mind , I constantly need to consider the type of events that would draw the most people to them . One of the most recent events that I was faced to put on was a physical fitness event . I needed to consider the type of fitness activity that everyone would like to participate in .
For this specific event , I ended up using visualization to aid in this process . I imagined the people at the event and how much fun they were having . I also visualized where I saw these co - workers before so that I had a basis as to where they ’ve previously spent time and shown interest . I chose this tool since I know my co - workers and could actually see everyone ’s faces in my mind as I brainstormed for potential activities .
Application
When I spent time brainstorming , I used visualization to aid in this process of coming up with potential venues . I sat at my desk without any distractions and just spent time visually thinking . I not only spent time thinking about the venue , but also made sure to visualize how people were interacting , the food / drinks people were consuming , the conversations people could have been having , and the fun that people could be experiencing . This allowed me to better convey my ideas to the rest of the committee because I could see the event actually happening . Through visualization , I already thought through a lot of the details that the other committee members potentially asked about .
Pertaining to the most current challenge of hosting a fitness activity , the committee sent out a survey to sense the type of activities that interested various co - workers . Surprisingly enough , boxing was the type of activity that excited the most people . With this piece of information in mind , I started visualizing the boxing class and people interacting with each other through boxing . I imagined the instructor teaching all of us the ‘ jab - cross - hook - uppercut ’ combos and people enjoying themselves through this process . I envisioned everyone in athletic clothing , hand wraps , boxing gloves , and sneakers – the preparation for the class . I then visually thought about people laughing afterwards , sharing their experiences together , and expressing their likes / dislikes about the class .
Visualizing all of the details allowed me ask the right questions to the gym / instructor ( and then answer the questions posed by other committee members ) about costs of hand wraps , gloves , boxing gym , instruction , etc . when planning for the actual event . I was also more mentally prepared and felt less overwhelmed about needing to put on an event .
Insight & Approach
I gained a lot more insight from applying visualization to the brainstorming of a fitness class . I was able to think through the logistical piece of setting up the class a lot more quickly because of all the details I could initially envision while using the visualization tool . I also felt a lot less stressed about the process which enabled me to lead the committee more effectively . I ’ve realized that visualization can help in
every capacity . It is up to me to allow myself to visually think and go through the process of design thinking .
Next time , instead of keeping the tool to myself and being the only one to visualize the activity among the committee , I ’ll encourage the other members to use it for themselves . The tool opened up my eyes to the possibility of being even more creative than I already am – something that I ’ve continued to work on . Ultimately , I would n’t change the approach that I used , but rather share it with others . It is now my responsibility to help people learn the visualization tool which will aid them in their own development of design thinking .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Visualization
Challenge & Selection
At work , I am part of a committee that aims to increase the participation and engagement of coworkers within the organization . We are faced with the constant challenge of needing to put on multiple events for coworkers and create opportunities for team members to interact with each other , with the overall goal of strengthening bonds / friendships amongst each other . The key is to create opportunities where people can connect with each other and feel as if they are actively participating in the work culture . With this goal in mind , I constantly need to consider the type of events that would draw the most people to them . One of the most recent events that I was faced to put on was a physical fitness event . I needed to consider the type of fitness activity that everyone would like to participate in .
For this specific event , I ended up using visualization to aid in this process . I imagined the people at the event and how much fun they were having . I also visualized where I saw these co - workers before so that I had a basis as to where they ’ve previously spent time and shown interest . I chose this tool since I know my co - workers and could actually see everyone ’s faces in my mind as I brainstormed for potential activities .
Application
When I spent time brainstorming , I used visualization to aid in this process of coming up with potential venues . I sat at my desk without any distractions and just spent time visually thinking . I not only spent time thinking about the venue , but also made sure to visualize how people were interacting , the food / drinks people were consuming , the conversations people could have been having , and the fun that people could be experiencing . This allowed me to better convey my ideas to the rest of the committee because I could see the event actually happening . Through visualization , I already thought through a lot of the details that the other committee members potentially asked about .
Pertaining to the most current challenge of hosting a fitness activity , the committee sent out a survey to sense the type of activities that interested various co - workers . Surprisingly enough , boxing was the type of activity that excited the most people . With this piece of information in mind , I started visualizing the boxing class and people interacting with each other through boxing . I imagined the instructor teaching all of us the ‘ jab - cross - hook - uppercut ’ combos and people enjoying themselves through this process . I envisioned everyone in athletic clothing , hand wraps , boxing gloves , and sneakers – the preparation for the class . I then visually thought about people laughing afterwards , sharing their experiences together , and expressing their likes / dislikes about the class .
Visualizing all of the details allowed me ask the right questions to the gym / instructor ( and then answer the questions posed by other committee members ) about costs of hand wraps , gloves , boxing gym , instruction , etc . when planning for the actual event . I was also more mentally prepared and felt less overwhelmed about needing to put on an event .
Insight & Approach
I gained a lot more insight from applying visualization to the brainstorming of a fitness class . I was able to think through the logistical piece of setting up the class a lot more quickly because of all the details I could initially envision while using the visualization tool . I also felt a lot less stressed about the process which enabled me to lead the committee more effectively . I ’ve realized that visualization can help in
every capacity . It is up to me to allow myself to visually think and go through the process of design thinking .
Next time , instead of keeping the tool to myself and being the only one to visualize the activity among the committee , I ’ll encourage the other members to use it for themselves . The tool opened up my eyes to the possibility of being even more creative than I already am – something that I ’ve continued to work on . Ultimately , I would n’t change the approach that I used , but rather share it with others . It is now my responsibility to help people learn the visualization tool which will aid them in their own development of design thinking .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 21418 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection - Mind Mapping
Challenge
Mind maps are my main learning and information gathering tool . I am currently in
university and designing this type of diagram is often a very practical way for me to be
able to organize all the knowledge that I acquire during classes ; in order to be able to
have at hand all the different educational resources that revolve around the areas of
knowledge that I study .
Selection
I selected this tool , precisely because after thinking about it so much , I came to the
conclusion that definitely the best way for me to be able to understand what I do ( and
make others understand it as well ) , is to rely on graphic and written resources , and I
believe that mind maps do that perfectly .
Application
I apply mind mapping almost daily , especially in theoretical subjects ( such as
differential and integral calculus ) , which is generally very effective for me .
At first it was difficult for me to extract all the information , however later on , I was
able to improve my ability to ensure that my mental maps could solve the main
problem I had : acquiring knowledge during isolation by Covid-19 .
Insight
I was able to learn a lot from the course , and complement my knowledge about what
mind mapping is too much , and understand that there are various applications in
addition to the ones I gave them , such as in business ideas , in flowcharts , in business
reports , etc ...
Approach
From now on I could start looking for a way to relate all the concepts learned in terms
of design thinking and give it another approach that helps me acquire more
knowledge together with my colleagues , I am thinking that a great way to do it would
be by designing mind maps in collaboration .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Mind Mapping
Challenge
Mind maps are my main learning and information gathering tool . I am currently in
university and designing this type of diagram is often a very practical way for me to be
able to organize all the knowledge that I acquire during classes ; in order to be able to
have at hand all the different educational resources that revolve around the areas of
knowledge that I study .
Selection
I selected this tool , precisely because after thinking about it so much , I came to the
conclusion that definitely the best way for me to be able to understand what I do ( and
make others understand it as well ) , is to rely on graphic and written resources , and I
believe that mind maps do that perfectly .
Application
I apply mind mapping almost daily , especially in theoretical subjects ( such as
differential and integral calculus ) , which is generally very effective for me .
At first it was difficult for me to extract all the information , however later on , I was
able to improve my ability to ensure that my mental maps could solve the main
problem I had : acquiring knowledge during isolation by Covid-19 .
Insight
I was able to learn a lot from the course , and complement my knowledge about what
mind mapping is too much , and understand that there are various applications in
addition to the ones I gave them , such as in business ideas , in flowcharts , in business
reports , etc ...
Approach
From now on I could start looking for a way to relate all the concepts learned in terms
of design thinking and give it another approach that helps me acquire more
knowledge together with my colleagues , I am thinking that a great way to do it would
be by designing mind maps in collaboration .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 19864 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection example / visualization tool
Challenge
I want to design a digital transformation plan in which all university units are involved , such as the department of pedagogical innovation , the department of quality in education , the department of technology , the director of the business administration program , and the vice president of the University .
For me , it is important that the plan is designed in a collaborative way since digital transformation has to do with a change in mentality , which implies a cultural change .
Application
I called them to a two - hour meeting where I told them to write in sticky notes what they believed should be the main improvements and digital transformation actions that the university should carry out in the short term . They could write up to three ideas . Then they could stick the ideas on a whiteboard . This first activity took 30 minutes .
In a second activity , I wrote keywords ( with the corresponding drawings ) in a second whiteboard such as Cybersecurity , Bigdata , Cloud - computing , Blockchain , User experiences ( UX ) .
In a second 30 - minute activity , they had to go to the area where the two boards were and move the sticky note from the first board to the second , placing each idea in the corresponding category .
They had to talk among them to agree on which category put any idea .
They were even free to move stick notes put in one category to another .
In the end , the ideas were put in each of the correspondings categories .
In the final hour , we take the ideas from each of the categories and vote on which ones we should be prioritized . In the end , we have a road to start with our digital transformation plan .
Insight
It helped a lot that from the beginning the group had the two whiteboards in front . Board number 1 was totally empty , board number 2 had pictures alluding to the different categories where the sticky notes should be placed at the end ; there were drawings that graphically spoke of cybersecurity , blockchain , Big Data , Fintech . That made the group understand the activity .
Finally , the digital transformation plan that was implemented was the one that we all agreed on .
The visualization tool helped me to better communicate the project , to integrate the stakeholders through an agreed roadmap . We believe that we are going well towards digital transformation in the university .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection example / visualization tool
Challenge
I want to design a digital transformation plan in which all university units are involved , such as the department of pedagogical innovation , the department of quality in education , the department of technology , the director of the business administration program , and the vice president of the University .
For me , it is important that the plan is designed in a collaborative way since digital transformation has to do with a change in mentality , which implies a cultural change .
Application
I called them to a two - hour meeting where I told them to write in sticky notes what they believed should be the main improvements and digital transformation actions that the university should carry out in the short term . They could write up to three ideas . Then they could stick the ideas on a whiteboard . This first activity took 30 minutes .
In a second activity , I wrote keywords ( with the corresponding drawings ) in a second whiteboard such as Cybersecurity , Bigdata , Cloud - computing , Blockchain , User experiences ( UX ) .
In a second 30 - minute activity , they had to go to the area where the two boards were and move the sticky note from the first board to the second , placing each idea in the corresponding category .
They had to talk among them to agree on which category put any idea .
They were even free to move stick notes put in one category to another .
In the end , the ideas were put in each of the correspondings categories .
In the final hour , we take the ideas from each of the categories and vote on which ones we should be prioritized . In the end , we have a road to start with our digital transformation plan .
Insight
It helped a lot that from the beginning the group had the two whiteboards in front . Board number 1 was totally empty , board number 2 had pictures alluding to the different categories where the sticky notes should be placed at the end ; there were drawings that graphically spoke of cybersecurity , blockchain , Big Data , Fintech . That made the group understand the activity .
Finally , the digital transformation plan that was implemented was the one that we all agreed on .
The visualization tool helped me to better communicate the project , to integrate the stakeholders through an agreed roadmap . We believe that we are going well towards digital transformation in the university .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 14623 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Learning Launch
Challenge
I am a member of T - Systems Pvt Ltd and my challenge is to improve the sales of the products within the department in order to increase sales in the online channel and to spend marketing budgets on the right campaigns . The project scope includes the online marketing department composed of ten employees , as well as the larger marketing department with whom we work closely . The project of increasing sales should not exceed 30 business days and the solution should include an even distribution of working hours amongst the team members . We will focus on trying to uncover what our team members .
Selection
I have to select the different strategies or ways for improving the sales before 30 days which at the present is very important . Also I need to select the team members who can help me in it
Application
Buy advertising through various mediums such as print ads in local papers , magazines and direct mailers . Advertise on television and contact local news stations and volunteer to do baking segments . Participate in direct mail campaigns by purchasing a residential mailing list and sending postcards with information about your bakery and coupons . These marketing techniques will all help to get your business name out in the public and draw more customers , improving your sales . Hand out samples to walk - in customers and passersby on the street . Put a plate of cookies or cut - up cake pieces on a platter on your counter for customers . The customer may be inspired to purchase whatever you are sampling if the treats are delicious , look good and are available immediately for purchase . Branch out to baking for special events such as weddings and birthday parties . Bakers typically charge by the slice or item and there is a lot of profit in selling custom cakes and other baked goods . Approach catering companies about partnering to provide desserts for their events . Caterers may outsource baking and desserts and welcome this collaboration . If they do not want to work directly with you , ask caterers to refer their clients to you and offer a small percentage for each client referred . Solicit local restaurants to inquire if they would sell your baked goods . Like caterers , many restaurants do not handle baking on - site , choosing to use an outside vendor . Venturing into the wholesale business by working with restaurants is another avenue to get your product out to the public and increase sales . Offer baking and cake decorating classes at your establishment . Though this is not a direct marketing technique , you may draw students to your classes who were not previous customers . The likelihood of your students purchasing items from your bakery is high and the classes may draw new people in the storefront door . Create a website and social networking page for your business that features many photos of your baked goods . Offer online specials and discounts to those that join your mailing list . Make your site appealing and provide the information necessary to easily access your bakery . Consider setting up an online mail- order site for customers to order goods online for local pickup or shipping . Maintain a list of the emails collected from visitors and customers and launch an email campaign to announce specials and new items . Create an environment that fosters customers ' returning to patronize your business . Make your storefront cozy and attractive so customers want to spend time there instead of buying goods and leaving the store . Create ambiance and warm décor by setting up tables , offering teas and coffees , making reading materials available and piping in appealing music . Implement a rewards program for
customers to earn free items or win other prizes . Check out competitors ' pricing and products to ensure you are offering fair prices and competitive items , so that customers will continue to come back to your establishment instead of that of a competitor .
Insight
By applying the learning launch tool , Most businesses collect information on their customers . But many may be unaware of how valuable that information can be . Using the data effectively can be the key to identifying your best customers and figuring out how to serve them better . It can also be the key to growing your business by increasing sales or cutting unnecessary costs .. Approach Your profit is not the interest of the business . The price you sell your baked goods to the business includes your profit ..
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Learning Launch
Challenge
I am a member of T - Systems Pvt Ltd and my challenge is to improve the sales of the products within the department in order to increase sales in the online channel and to spend marketing budgets on the right campaigns . The project scope includes the online marketing department composed of ten employees , as well as the larger marketing department with whom we work closely . The project of increasing sales should not exceed 30 business days and the solution should include an even distribution of working hours amongst the team members . We will focus on trying to uncover what our team members .
Selection
I have to select the different strategies or ways for improving the sales before 30 days which at the present is very important . Also I need to select the team members who can help me in it
Application
Buy advertising through various mediums such as print ads in local papers , magazines and direct mailers . Advertise on television and contact local news stations and volunteer to do baking segments . Participate in direct mail campaigns by purchasing a residential mailing list and sending postcards with information about your bakery and coupons . These marketing techniques will all help to get your business name out in the public and draw more customers , improving your sales . Hand out samples to walk - in customers and passersby on the street . Put a plate of cookies or cut - up cake pieces on a platter on your counter for customers . The customer may be inspired to purchase whatever you are sampling if the treats are delicious , look good and are available immediately for purchase . Branch out to baking for special events such as weddings and birthday parties . Bakers typically charge by the slice or item and there is a lot of profit in selling custom cakes and other baked goods . Approach catering companies about partnering to provide desserts for their events . Caterers may outsource baking and desserts and welcome this collaboration . If they do not want to work directly with you , ask caterers to refer their clients to you and offer a small percentage for each client referred . Solicit local restaurants to inquire if they would sell your baked goods . Like caterers , many restaurants do not handle baking on - site , choosing to use an outside vendor . Venturing into the wholesale business by working with restaurants is another avenue to get your product out to the public and increase sales . Offer baking and cake decorating classes at your establishment . Though this is not a direct marketing technique , you may draw students to your classes who were not previous customers . The likelihood of your students purchasing items from your bakery is high and the classes may draw new people in the storefront door . Create a website and social networking page for your business that features many photos of your baked goods . Offer online specials and discounts to those that join your mailing list . Make your site appealing and provide the information necessary to easily access your bakery . Consider setting up an online mail- order site for customers to order goods online for local pickup or shipping . Maintain a list of the emails collected from visitors and customers and launch an email campaign to announce specials and new items . Create an environment that fosters customers ' returning to patronize your business . Make your storefront cozy and attractive so customers want to spend time there instead of buying goods and leaving the store . Create ambiance and warm décor by setting up tables , offering teas and coffees , making reading materials available and piping in appealing music . Implement a rewards program for
customers to earn free items or win other prizes . Check out competitors ' pricing and products to ensure you are offering fair prices and competitive items , so that customers will continue to come back to your establishment instead of that of a competitor .
Insight
By applying the learning launch tool , Most businesses collect information on their customers . But many may be unaware of how valuable that information can be . Using the data effectively can be the key to identifying your best customers and figuring out how to serve them better . It can also be the key to growing your business by increasing sales or cutting unnecessary costs .. Approach Your profit is not the interest of the business . The price you sell your baked goods to the business includes your profit ..
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9325 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Using Storytelling as a Communication tool and a
Problem - Solver
Introduction
I would like to talk about two problem statements that I have faced – the first one taught me the importance of storytelling as an effective tool of communication and the second , of its importance as a problem - solver . The assignment is structured in such a way that the first paragraph in every section talks about the first problem and the second paragraph talks about the second one .
Challenge
The first problem I faced was years ago as a student , when I got involved with building up an NGO . As part of the organization , we provided free tuition to the under - privileged kids from neighboring community . The problem was that due to the financially poor conditions in which the kids were being raised at home , they seemed utterly dis - interested in getting education . They used to say out statements like " What are we going to achieve by doing all this hard work . We will always work as day laborers , etc . " It was heartbreaking to say the least .
The second problem I faced was years later as part of the corporate world . My team and I , we were trying to improve the performance of a digital product ( an app ) that helped first - time homebuyers make a purchase by perusing through all the relevant information regarding the houses online . Our objective was to improve the performance of an already live app , which gave information about the houses .
Selection
For the first problem , because I personally found stories interesting and the need was for us to engage the students , so we used storytelling . Storytelling is about communicating with your audience via a story – creating characters , giving them some actions to do , which will ultimately help them achieve a goal . All of this can be weaved into a story . This helps engage the audience , as stories are interesting to listen to and thus the subsequent learning from it is immense .
For the second problem , we knew that our app helped users select a home to buy , only doing it all online . So , to get into the mind of our users , we wanted to create a story around a typical homebuyer . This would have ensured we did not miss any customer problems and that the solution we came up with was exhaustive . Nobody wants to revamp an app every quarter , so it is important to solve the problem exhaustively .
Application
To solve the first problem , I started teaching the kids different subjects using stories I used to weave on the spot . I would often cast the kids themselves as characters in it . An example would be , to teach mathematics I would start " So if Seema here and Rohan went to the market today to
buy apples . The shopkeeper at the market gives the rate as Rs.10 per apple and we are all 30 of us here . How much money would they need ? Kids , let 's count … "
To solve the second problem , we used storytelling not only as a tool to communicate with the audience but also as a tool to solve problems . Alternatively , you can think of it as the buyers telling us ( the audience ) their stories . We talked to many buyers and journeyed through their home buying experience . We noted down to all the problems and asks that came up . When we were trying to figuring out where the improvements in the app will come from , we mapped out the entire home buying journey of a buyer and then we could pinpoint the corresponding improvement areas in our app easily . For example , if the very first thing a buyer was interested in while buying a house was to look at the property photos , we made sure that good quality photos of the house were visible up front clearly .
Insight
While solving the first problem of engaging kids in education , I found that the storytelling method was highly effective . The kids would all laugh at the , sometimes , ridiculous stories I used to weave . Ultimately , through all that laughter , they would learn how to multiply , add , subtract , or even compose a story themselves in English .
While solving the second problem , I realized how going through the customer journey as a story – a buyer researches a house , looks at photos , floor plans , locality , prices and then finalizes – meant that we did not miss anything . This meant the solution we gave was exhaustive and solved some actual user problems . Thus the solution was meaningful .
Alternative approach
To solve the first problem and engage the kids more , I realize that using visualization in addition to storytelling would have been just perfect . I could have even brought the kids apples and helped engage them further .
To solve the second problem , we did use the Learning Launch tool and released our solution to a smaller audience first . Made certain adjustments in the solution as per the feedback received and relaunched it again . I think Mind Mapping could have been a good tool to lay out all the user requirements clearly . Although I would like to think the solution we provided was good , but nothing is perfect .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Using Storytelling as a Communication tool and a
Problem - Solver
Introduction
I would like to talk about two problem statements that I have faced – the first one taught me the importance of storytelling as an effective tool of communication and the second , of its importance as a problem - solver . The assignment is structured in such a way that the first paragraph in every section talks about the first problem and the second paragraph talks about the second one .
Challenge
The first problem I faced was years ago as a student , when I got involved with building up an NGO . As part of the organization , we provided free tuition to the under - privileged kids from neighboring community . The problem was that due to the financially poor conditions in which the kids were being raised at home , they seemed utterly dis - interested in getting education . They used to say out statements like " What are we going to achieve by doing all this hard work . We will always work as day laborers , etc . " It was heartbreaking to say the least .
The second problem I faced was years later as part of the corporate world . My team and I , we were trying to improve the performance of a digital product ( an app ) that helped first - time homebuyers make a purchase by perusing through all the relevant information regarding the houses online . Our objective was to improve the performance of an already live app , which gave information about the houses .
Selection
For the first problem , because I personally found stories interesting and the need was for us to engage the students , so we used storytelling . Storytelling is about communicating with your audience via a story – creating characters , giving them some actions to do , which will ultimately help them achieve a goal . All of this can be weaved into a story . This helps engage the audience , as stories are interesting to listen to and thus the subsequent learning from it is immense .
For the second problem , we knew that our app helped users select a home to buy , only doing it all online . So , to get into the mind of our users , we wanted to create a story around a typical homebuyer . This would have ensured we did not miss any customer problems and that the solution we came up with was exhaustive . Nobody wants to revamp an app every quarter , so it is important to solve the problem exhaustively .
Application
To solve the first problem , I started teaching the kids different subjects using stories I used to weave on the spot . I would often cast the kids themselves as characters in it . An example would be , to teach mathematics I would start " So if Seema here and Rohan went to the market today to
buy apples . The shopkeeper at the market gives the rate as Rs.10 per apple and we are all 30 of us here . How much money would they need ? Kids , let 's count … "
To solve the second problem , we used storytelling not only as a tool to communicate with the audience but also as a tool to solve problems . Alternatively , you can think of it as the buyers telling us ( the audience ) their stories . We talked to many buyers and journeyed through their home buying experience . We noted down to all the problems and asks that came up . When we were trying to figuring out where the improvements in the app will come from , we mapped out the entire home buying journey of a buyer and then we could pinpoint the corresponding improvement areas in our app easily . For example , if the very first thing a buyer was interested in while buying a house was to look at the property photos , we made sure that good quality photos of the house were visible up front clearly .
Insight
While solving the first problem of engaging kids in education , I found that the storytelling method was highly effective . The kids would all laugh at the , sometimes , ridiculous stories I used to weave . Ultimately , through all that laughter , they would learn how to multiply , add , subtract , or even compose a story themselves in English .
While solving the second problem , I realized how going through the customer journey as a story – a buyer researches a house , looks at photos , floor plans , locality , prices and then finalizes – meant that we did not miss anything . This meant the solution we gave was exhaustive and solved some actual user problems . Thus the solution was meaningful .
Alternative approach
To solve the first problem and engage the kids more , I realize that using visualization in addition to storytelling would have been just perfect . I could have even brought the kids apples and helped engage them further .
To solve the second problem , we did use the Learning Launch tool and released our solution to a smaller audience first . Made certain adjustments in the solution as per the feedback received and relaunched it again . I think Mind Mapping could have been a good tool to lay out all the user requirements clearly . Although I would like to think the solution we provided was good , but nothing is perfect .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 8875 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example Reflection – Learning Launch
Challenge I am the head of the HR team and I am also responsible for providing skilled personnel to a number of our customers on an outsourced model . One such customer has requirements for a specific software related skill which is not available in the market . The client also had a mindset of getting highly skilled staff and as a practice they were not interested in recruiting junior staff . We were hard pressed to find the people with the relevant skills which were within budget which would make commercial sense for both parties . My company had developed the ability for training junior technical staff and we were already aware of the benefits of adding less experienced but well trained staff to manage costs . Therefore , we were convinced that this approach would also work for the new technology training . We managed to convince the customer that this approach would work and they agreed after we told them that we would take on the cost of training . It had long term implications for us financially if we could convince the customer to be open towards recruiting junior personnel . Selection We used a learning launch to get the customer on board . We ran an advertisement campaign and managed to shortlist about 20 candidates and the customer interviewed . The candidates performed extremely well in the initial interviews and our idea was slowly getting acceptance . We wanted to use a learning launch to try out the idea of Our team has already gone through several design thinking activities / tools , so we are ready to try the learning launch tool . Broadly speaking , the learning launch is an experiment meant to quickly test an idea and prototype . Application During this launch , our focus was on creating a new mindset within the ranks of the customer ’s management team and giving them a flavor of broadening their recruitment criteria with a benefit in terms of cost . We also wanted the first batch of recruits to succeed . We planned technical as well as soft skill trainings to make sure that they would succeed in the job . The success of this initiative would give us more revenue and higher margins . This learning launch was a long term ( 3 - 6 months ) . We had periodic reviews to ensure that the trainees were exposed to the customers . To make sure we got the customers commitment , we involved their technical specialists to conduct some of the training programs giving them face time with the potential recruits . Insight
Through this initiative we learnt that a period of 3 - 6 months training is required for the recruits to be fully conversant on the technical aspects . The soft skills training was essential and a critical success factor in getting them selected by the customer . Involving the customer stakeholders in the training process gave them ownership . For the recruits the brand image of the customer and potential learning opportunities in a changing field gave them confidence and motivation in their chosen path . Since this was a pilot launch and we were trying this out in a real environment with specific outcomes , it was critical for us to ensure that the initial batch was a success . We also found out there was one person who was not suitable to continue with the training due to reduced commitment . This also helped us to set a baseline for future recruits . Approach So far through training different batches , we have gained a lot of insights . The initial learning launch was invaluable to make the program a success . This also has open up new opportunities that we did not foresee with the customer . From the time of the initial launch we have successfully increase our footprint with the customer and have seen a potential revenue growth .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Learning Launch
Challenge I am the head of the HR team and I am also responsible for providing skilled personnel to a number of our customers on an outsourced model . One such customer has requirements for a specific software related skill which is not available in the market . The client also had a mindset of getting highly skilled staff and as a practice they were not interested in recruiting junior staff . We were hard pressed to find the people with the relevant skills which were within budget which would make commercial sense for both parties . My company had developed the ability for training junior technical staff and we were already aware of the benefits of adding less experienced but well trained staff to manage costs . Therefore , we were convinced that this approach would also work for the new technology training . We managed to convince the customer that this approach would work and they agreed after we told them that we would take on the cost of training . It had long term implications for us financially if we could convince the customer to be open towards recruiting junior personnel . Selection We used a learning launch to get the customer on board . We ran an advertisement campaign and managed to shortlist about 20 candidates and the customer interviewed . The candidates performed extremely well in the initial interviews and our idea was slowly getting acceptance . We wanted to use a learning launch to try out the idea of Our team has already gone through several design thinking activities / tools , so we are ready to try the learning launch tool . Broadly speaking , the learning launch is an experiment meant to quickly test an idea and prototype . Application During this launch , our focus was on creating a new mindset within the ranks of the customer ’s management team and giving them a flavor of broadening their recruitment criteria with a benefit in terms of cost . We also wanted the first batch of recruits to succeed . We planned technical as well as soft skill trainings to make sure that they would succeed in the job . The success of this initiative would give us more revenue and higher margins . This learning launch was a long term ( 3 - 6 months ) . We had periodic reviews to ensure that the trainees were exposed to the customers . To make sure we got the customers commitment , we involved their technical specialists to conduct some of the training programs giving them face time with the potential recruits . Insight
Through this initiative we learnt that a period of 3 - 6 months training is required for the recruits to be fully conversant on the technical aspects . The soft skills training was essential and a critical success factor in getting them selected by the customer . Involving the customer stakeholders in the training process gave them ownership . For the recruits the brand image of the customer and potential learning opportunities in a changing field gave them confidence and motivation in their chosen path . Since this was a pilot launch and we were trying this out in a real environment with specific outcomes , it was critical for us to ensure that the initial batch was a success . We also found out there was one person who was not suitable to continue with the training due to reduced commitment . This also helped us to set a baseline for future recruits . Approach So far through training different batches , we have gained a lot of insights . The initial learning launch was invaluable to make the program a success . This also has open up new opportunities that we did not foresee with the customer . From the time of the initial launch we have successfully increase our footprint with the customer and have seen a potential revenue growth .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 20371 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Visualization
Challenge & Selection : Visualization is the tool I often use . Until my graduation , I work as a part - time graphic designer . I create visual contents for different clients . I work for different clients for handling their digital marketing also designing content . Different clients have different types of mentalities . So I always have to be very careful . because my job is to express the client ’s message to the audience as accurately as possible . And create a relationship between them . So that the audiences can understand my client ’s messages properly . Visualization became one of the most fundamental tools of digital marketing . Visualization is the tool to use the information and turn them into images so everyone can understand the Visual message . Because It has the power to express any information without being misinterpreted . “ It allows us to think in a nonverbal way . It allows us to access parts of our brain ,
parts of our creativity , that we might not normally be used in the course of
conversation . ”
Week 1 : Visualization Tool ( 1:08 )
Not everyone has the same imagination power to understand to imagine a fact . Neither all the information can be transmitted through verbal conversion . I select this tool because It is the best way to convey a message with a minimum risk of being misinterpreted . I think visualization helps to reduce the risk of spreading misinformation through people to people . The visual medium is the most effective tool for both understanding my clients and reaching all levels of audiences . Application : When I am hired by any client , I try to create visual content so I can make a visual understanding among my clients and the target audience from all levels . How ? First I like to think from the client ’s perspective . What are their main agenda ? Or what are they are trying to say ? They often provide us all the information we need to know . When providing the data , they also use “ visualization ” to make things clear more easily . I often create a visual image in mind according to their provided information . Then I try to think from the audience ’s perspective . Will they understand what we are trying to say ? My goal is always to create a visual picture that is easy and understandable for the mess people . It was 2016 when I got a job as a freelance copywriter for a local fashion design farm under another Ad agency . My job was to increase Facebook engagements . So I used to create graphic content and uploaded it on their Facebook page . Because people are more attracted to visual posts rather than long texts . And also the best way to express an idea . So I used visual contents and posted them into their facebook page . So I could make a visual bridge between the clients and the audience .
Insight & Approach : Though It seems a very easy job to make a visualization . But sometimes it turns into a difficult task . As I mentioned earlier I got that job under another agency so I had not enough data about them as I have no direct contact with the fashion designing farm . As a result , I did not know about their objectives . All I had some verbal information provided by my ad agency . It was not always possible to think from every perspective without proper data and it also hard to understand something without visual information . So I had to search on the internet for information . But the data available on the internet are available for everyone . And not always sure if they are reliable enough or not . After working sometimes , the job was not that hard as they seemed before . In the future I will try to use a combination of both visualization and storytelling . Just expressing the client ’s message to the audience was not the best option . If I can tell a story through a visual graphic rather than just a message . I think it will make a better relationship between the clients and the audiences . It also helps to create a better image in the audience ’s mind .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Visualization
Challenge & Selection : Visualization is the tool I often use . Until my graduation , I work as a part - time graphic designer . I create visual contents for different clients . I work for different clients for handling their digital marketing also designing content . Different clients have different types of mentalities . So I always have to be very careful . because my job is to express the client ’s message to the audience as accurately as possible . And create a relationship between them . So that the audiences can understand my client ’s messages properly . Visualization became one of the most fundamental tools of digital marketing . Visualization is the tool to use the information and turn them into images so everyone can understand the Visual message . Because It has the power to express any information without being misinterpreted . “ It allows us to think in a nonverbal way . It allows us to access parts of our brain ,
parts of our creativity , that we might not normally be used in the course of
conversation . ”
Week 1 : Visualization Tool ( 1:08 )
Not everyone has the same imagination power to understand to imagine a fact . Neither all the information can be transmitted through verbal conversion . I select this tool because It is the best way to convey a message with a minimum risk of being misinterpreted . I think visualization helps to reduce the risk of spreading misinformation through people to people . The visual medium is the most effective tool for both understanding my clients and reaching all levels of audiences . Application : When I am hired by any client , I try to create visual content so I can make a visual understanding among my clients and the target audience from all levels . How ? First I like to think from the client ’s perspective . What are their main agenda ? Or what are they are trying to say ? They often provide us all the information we need to know . When providing the data , they also use “ visualization ” to make things clear more easily . I often create a visual image in mind according to their provided information . Then I try to think from the audience ’s perspective . Will they understand what we are trying to say ? My goal is always to create a visual picture that is easy and understandable for the mess people . It was 2016 when I got a job as a freelance copywriter for a local fashion design farm under another Ad agency . My job was to increase Facebook engagements . So I used to create graphic content and uploaded it on their Facebook page . Because people are more attracted to visual posts rather than long texts . And also the best way to express an idea . So I used visual contents and posted them into their facebook page . So I could make a visual bridge between the clients and the audience .
Insight & Approach : Though It seems a very easy job to make a visualization . But sometimes it turns into a difficult task . As I mentioned earlier I got that job under another agency so I had not enough data about them as I have no direct contact with the fashion designing farm . As a result , I did not know about their objectives . All I had some verbal information provided by my ad agency . It was not always possible to think from every perspective without proper data and it also hard to understand something without visual information . So I had to search on the internet for information . But the data available on the internet are available for everyone . And not always sure if they are reliable enough or not . After working sometimes , the job was not that hard as they seemed before . In the future I will try to use a combination of both visualization and storytelling . Just expressing the client ’s message to the audience was not the best option . If I can tell a story through a visual graphic rather than just a message . I think it will make a better relationship between the clients and the audiences . It also helps to create a better image in the audience ’s mind .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 21978 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge
Challenges are a part of everyday life . They make us stronger and without them life becomes somewhat meaningless because we have nothing to compare the good times to .
These challenges come in many forms . For some , the challenge is doing well at school , for others it is getting to grips with financial worries .
But , regardless of the challenge , facing up to it is key . Doing so will make you feel like you can take care of yourself , it will also make you understand the value of what you have now .
Facing up to challenges and living through them give us the experiences that make up our life .
But it 's important to remember that , whatever the problem , there is almost always a solution .
Facing challenges is a way to push ourselves and see what we are capable of .
What 's more , when we look back on tough times , we can be proud of how we dealt with the challenge and remind ourselves that life does get better .
Storytelling tool and Application .
It is a suitable tool to collected personalised experiences from the consumers . It may be hard to build a generalised data based on it because of the different nature of each consumer ’s story , but I believe this is one of the strengths of the tool . It helps us to understand the empathic experience that the users face when using a product or a service . This unique strength point can be valuable for the design thinking process especially when it targets specific problems such as medical interventions or personalised use cases .
In sum , the storytelling is a powerful communication tool that enables us as a human being to understand more about our emotional experiences . This makes it an effective method to use during the design process . It can be used during the design thinking process phases with a different goal in each stage .
Insights
Stories generate questions and questions expand the breadth and depth of stories , leading to lots of innovative thoughts and ideas . Storytelling becomes an important tool for feedback , which is the basis of the iterative process of prototyping that lead to solutions . Stories and prototypes are intertwined , explaining and repositioning experiences through a multitude of potential interpretations , which allow researchers to test new solutions before committing exclusively to a particular policy , program , or service .
Storytelling helps explain the interconnections among people in situations and settings , teaching broad lessons that engage real human beings . Listening engages people ; and empathy is an essential and fundamental component in the process .
Stories take on a variety of forms : digital storytelling , visual storytelling , storyboards , scenario generation , storytelling through videos , skits or plays , animation , talk and image , text or image . These
forms open up possibilities for many analytical approaches including , thematic , content , discourse ( use of language ) , and structural . The trends and patterns derived from these analyses , in turn , form the bases of additional qualitative and quantitative data collection that value human needs as the authentic foundation of research - based challenges , opportunities and solutions .
Approach
Good stories always captivate audiences .
Define your target users with personas – to envision users ’ likely experiences and gain empathic insights . Personas are based on user research but tell a story about your insights .
Create a plot , with conflict – to make the personas heroes and envision how they can overcome specific problems using your design .
Give your design the supporting role – show it improving your persona’s / user ’s life and how easy it is to use .
Work with the setting – When and where users use your design is vital for building empathy .
Tailor the look / feel – Your design ’s appearance is vital regardless of its functional benefits , so design the most appropriate ( e.g. ) layout , colors , typography .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge
Challenges are a part of everyday life . They make us stronger and without them life becomes somewhat meaningless because we have nothing to compare the good times to .
These challenges come in many forms . For some , the challenge is doing well at school , for others it is getting to grips with financial worries .
But , regardless of the challenge , facing up to it is key . Doing so will make you feel like you can take care of yourself , it will also make you understand the value of what you have now .
Facing up to challenges and living through them give us the experiences that make up our life .
But it 's important to remember that , whatever the problem , there is almost always a solution .
Facing challenges is a way to push ourselves and see what we are capable of .
What 's more , when we look back on tough times , we can be proud of how we dealt with the challenge and remind ourselves that life does get better .
Storytelling tool and Application .
It is a suitable tool to collected personalised experiences from the consumers . It may be hard to build a generalised data based on it because of the different nature of each consumer ’s story , but I believe this is one of the strengths of the tool . It helps us to understand the empathic experience that the users face when using a product or a service . This unique strength point can be valuable for the design thinking process especially when it targets specific problems such as medical interventions or personalised use cases .
In sum , the storytelling is a powerful communication tool that enables us as a human being to understand more about our emotional experiences . This makes it an effective method to use during the design process . It can be used during the design thinking process phases with a different goal in each stage .
Insights
Stories generate questions and questions expand the breadth and depth of stories , leading to lots of innovative thoughts and ideas . Storytelling becomes an important tool for feedback , which is the basis of the iterative process of prototyping that lead to solutions . Stories and prototypes are intertwined , explaining and repositioning experiences through a multitude of potential interpretations , which allow researchers to test new solutions before committing exclusively to a particular policy , program , or service .
Storytelling helps explain the interconnections among people in situations and settings , teaching broad lessons that engage real human beings . Listening engages people ; and empathy is an essential and fundamental component in the process .
Stories take on a variety of forms : digital storytelling , visual storytelling , storyboards , scenario generation , storytelling through videos , skits or plays , animation , talk and image , text or image . These
forms open up possibilities for many analytical approaches including , thematic , content , discourse ( use of language ) , and structural . The trends and patterns derived from these analyses , in turn , form the bases of additional qualitative and quantitative data collection that value human needs as the authentic foundation of research - based challenges , opportunities and solutions .
Approach
Good stories always captivate audiences .
Define your target users with personas – to envision users ’ likely experiences and gain empathic insights . Personas are based on user research but tell a story about your insights .
Create a plot , with conflict – to make the personas heroes and envision how they can overcome specific problems using your design .
Give your design the supporting role – show it improving your persona’s / user ’s life and how easy it is to use .
Work with the setting – When and where users use your design is vital for building empathy .
Tailor the look / feel – Your design ’s appearance is vital regardless of its functional benefits , so design the most appropriate ( e.g. ) layout , colors , typography .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12779 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Mind Mapping as a Tool to Improve Mars , Inc ’s Sustainability Practices
Challenge
My most notable experience wherein I had to come up with an innovative solution
was when I joined Mars , Inc Brandstorm , an international case competition spanning 65 countries and 40,000 + participants . Norgren Confidential has been around for 28 years , its goal is to find the best student innovators and to provide these innovators with internship opportunities in Paris in order to strengthen their skills . The challenge for Norgren Confidential 2018 was to find a solution that would help Mars , Inc create a plastic - less future . Participants were asked to come up with alternative packaging or systems that would allow Mars , Inc to become more sustainable . Selection
Mind mapping is used for visually organizing and analyzing the data gathered from
research and/or from surveys . It works well with teams as it allows the individual members to learn together and to have a common understanding of the underlying details of a problem ; furthermore , mind mapping in teams also works well at igniting innovative ideas . In addition to our research , Mars , Inc has provided us with case kits that had multiple pdfs containing market data as well as current sustainability practices employed by the company . The problem presented by Mars , Inc was too broad in the sense that any solution that is connected with sustainability was welcome and the amount of research data was plentiful . My team chose mind mapping as we needed a way to properly ingest the information before moving forward to finding a solution . Application
We started our mind mapping process by borrowing a huge white board from our
university , drawing the words “ PLASTIC - LESS FUTURE ” in the middle and encircling it . From there , we added subcategories such as -- why is plastic - less important , why is Mars , Inc hosting this competition , why is plastic bad , how to entice customers to go plastic - less , early solutions , and current efforts by Mars , Inc. We attached our research data as well as other insights to these sub categories as branches in order to create a giant picture of what we have to work around as well as the salient points that our solution has to satisfy . Insight & Approach
Looking back , the biggest benefit my group was able to get out of the mind map was
that we were able to get on the same page with regards to understanding the problem and how we had to model our solution . Just as important , we were able to identify what solutions would not work through the mind map by looking at market constraints as well as previous attempts . For example , an early idea of a solution we had was to create refilling stations for Mars , Inc products and selling these refills at significantly lower prices in order to discourage the purchase of products in single - use plastics . This solution would not work because the primary audience of Mars , Inc were people from the upper middle class to higher class , people
who have decent amounts of extra money , people who could afford to just buy new products rather than take the hassle of refilling their old bottles .
The solution my group came up with was mycelium packaging ( also known as
mushroom packaging ) as the production method is very simple , makes use of no harmful chemicals , and is 100 % biodegradable . We were able to make it to the national finals , however , we were not chosen as the top team who gets to represent the country . Nonetheless , it was still a rewarding experience as my group and I were able to improve our design thinking skills as well as have fun in the process .
For future challenges and other case competitions , I think it would be immensely
helpful if I ’ll be able to combine other tools such as persona and learning launch to mind mapping as they take the understanding and ideating process a lot deeper which would yield more innovative solutions .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping as a Tool to Improve Mars , Inc ’s Sustainability Practices
Challenge
My most notable experience wherein I had to come up with an innovative solution
was when I joined Mars , Inc Brandstorm , an international case competition spanning 65 countries and 40,000 + participants . Norgren Confidential has been around for 28 years , its goal is to find the best student innovators and to provide these innovators with internship opportunities in Paris in order to strengthen their skills . The challenge for Norgren Confidential 2018 was to find a solution that would help Mars , Inc create a plastic - less future . Participants were asked to come up with alternative packaging or systems that would allow Mars , Inc to become more sustainable . Selection
Mind mapping is used for visually organizing and analyzing the data gathered from
research and/or from surveys . It works well with teams as it allows the individual members to learn together and to have a common understanding of the underlying details of a problem ; furthermore , mind mapping in teams also works well at igniting innovative ideas . In addition to our research , Mars , Inc has provided us with case kits that had multiple pdfs containing market data as well as current sustainability practices employed by the company . The problem presented by Mars , Inc was too broad in the sense that any solution that is connected with sustainability was welcome and the amount of research data was plentiful . My team chose mind mapping as we needed a way to properly ingest the information before moving forward to finding a solution . Application
We started our mind mapping process by borrowing a huge white board from our
university , drawing the words “ PLASTIC - LESS FUTURE ” in the middle and encircling it . From there , we added subcategories such as -- why is plastic - less important , why is Mars , Inc hosting this competition , why is plastic bad , how to entice customers to go plastic - less , early solutions , and current efforts by Mars , Inc. We attached our research data as well as other insights to these sub categories as branches in order to create a giant picture of what we have to work around as well as the salient points that our solution has to satisfy . Insight & Approach
Looking back , the biggest benefit my group was able to get out of the mind map was
that we were able to get on the same page with regards to understanding the problem and how we had to model our solution . Just as important , we were able to identify what solutions would not work through the mind map by looking at market constraints as well as previous attempts . For example , an early idea of a solution we had was to create refilling stations for Mars , Inc products and selling these refills at significantly lower prices in order to discourage the purchase of products in single - use plastics . This solution would not work because the primary audience of Mars , Inc were people from the upper middle class to higher class , people
who have decent amounts of extra money , people who could afford to just buy new products rather than take the hassle of refilling their old bottles .
The solution my group came up with was mycelium packaging ( also known as
mushroom packaging ) as the production method is very simple , makes use of no harmful chemicals , and is 100 % biodegradable . We were able to make it to the national finals , however , we were not chosen as the top team who gets to represent the country . Nonetheless , it was still a rewarding experience as my group and I were able to improve our design thinking skills as well as have fun in the process .
For future challenges and other case competitions , I think it would be immensely
helpful if I ’ll be able to combine other tools such as persona and learning launch to mind mapping as they take the understanding and ideating process a lot deeper which would yield more innovative solutions .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 20046 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | CHALLENGE
We recognized that peoples ’ shopping behavior in pharmaceutical stores are changing . In Hungary , these stores are still following the old styles when the industry lacked advertisements and people either purchased the prescribed medicine , or asked for a medicine telling his or her problem or sickness and the competition was low . However , today we are being overwhelmed with TV advertisement , billboards and so on , offering us a discount on medicines and brands competing heavily against each other . Our challenge was to uncover peoples ’ behavior and problems and align drugstores to these .
SELECTION
I selected the visualization tool . This tool is a way of visually representing somebody ’s thought or idea . It includes drawings itself , but also colors , charts , diagrams , contexts , interrelations , etc . Talking about something can be misleading , as everybody has a slightly different way of understanding things . Visual representation of an idea helps participant to achieve a common understanding .
I selected this tool to understand or customers ’ problems . This is one of the first stages in the process . As the video lecturer stated : “ when the environment to solve problems is dependent on other people being able to understand you and align their ideas to yours ” . Mutual understanding on a problem is a prerequisite to proceed on solving it .
APPLICATION
I organized a workshop where we aimed to collect the problems from customers . We invited 15 randomly selected people who regularly purchase in drugstores . The participants included young people who already visit drugstores , mothers who purchase for different people ( husband , children , themselves ) and elderly who the most often visit drugstores and probably with the greatest attention . In nutshell , I described them our aim with this project and their importance in participating for the outcome . Then , I asked them to recall their last drugstore visit as also their regular visit in drugstores . I asked them to write down their feelings and frustrations about it starting before they even enter to the store . After that came the visualization part , when they had to draw exact situations on a chalkboard and share it with the others . Working alone on the problem and then sharing and visualizing them in groups helped to be more effective as it gave time to first recall their experiences .
INSIGHT
The workshop helped me to realize that customers ’ have different types of problems , and this tool helped to reflect on problems that someone brought up and others did not mention first as a frustration but helped to recall a situation when they had similar experience from a different angle . Visualization helped us to organize frustrations and helped to find the similarities in different people problems . When a group member told his or her problem it did not bring up much related ideas in others . But when he started drawing the others found similarities . Drawings helped members to identify themselves with the problem . Visualization showed me that expressing a problem in different ways help people to find a lot more similarities with their own problem that were not uncovered before . When you express yourself in different ways ( and visualization is essential part in it ) people will achieve a mutual understanding and they can easier identify themselves with it .
APPROACH
Next time I would apply the same tool at the same ( ideation ) stage as it brought us useful results and input for the next stage . However in the next time , I will give them exact situations and ask them to visualize themselves in that situation . It would help to guide them through the situation and easier that being leaved alone with thoughts . It would also help to stay at one exact situation , visually share the situation and the reactions , feelings etc . Hence , participants can easier relate to it . To sum up , this tool is a great one to reflect on the slight differences in understanding but also to uncover similarities when people first think that the other one is talking about something completely different .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: CHALLENGE
We recognized that peoples ’ shopping behavior in pharmaceutical stores are changing . In Hungary , these stores are still following the old styles when the industry lacked advertisements and people either purchased the prescribed medicine , or asked for a medicine telling his or her problem or sickness and the competition was low . However , today we are being overwhelmed with TV advertisement , billboards and so on , offering us a discount on medicines and brands competing heavily against each other . Our challenge was to uncover peoples ’ behavior and problems and align drugstores to these .
SELECTION
I selected the visualization tool . This tool is a way of visually representing somebody ’s thought or idea . It includes drawings itself , but also colors , charts , diagrams , contexts , interrelations , etc . Talking about something can be misleading , as everybody has a slightly different way of understanding things . Visual representation of an idea helps participant to achieve a common understanding .
I selected this tool to understand or customers ’ problems . This is one of the first stages in the process . As the video lecturer stated : “ when the environment to solve problems is dependent on other people being able to understand you and align their ideas to yours ” . Mutual understanding on a problem is a prerequisite to proceed on solving it .
APPLICATION
I organized a workshop where we aimed to collect the problems from customers . We invited 15 randomly selected people who regularly purchase in drugstores . The participants included young people who already visit drugstores , mothers who purchase for different people ( husband , children , themselves ) and elderly who the most often visit drugstores and probably with the greatest attention . In nutshell , I described them our aim with this project and their importance in participating for the outcome . Then , I asked them to recall their last drugstore visit as also their regular visit in drugstores . I asked them to write down their feelings and frustrations about it starting before they even enter to the store . After that came the visualization part , when they had to draw exact situations on a chalkboard and share it with the others . Working alone on the problem and then sharing and visualizing them in groups helped to be more effective as it gave time to first recall their experiences .
INSIGHT
The workshop helped me to realize that customers ’ have different types of problems , and this tool helped to reflect on problems that someone brought up and others did not mention first as a frustration but helped to recall a situation when they had similar experience from a different angle . Visualization helped us to organize frustrations and helped to find the similarities in different people problems . When a group member told his or her problem it did not bring up much related ideas in others . But when he started drawing the others found similarities . Drawings helped members to identify themselves with the problem . Visualization showed me that expressing a problem in different ways help people to find a lot more similarities with their own problem that were not uncovered before . When you express yourself in different ways ( and visualization is essential part in it ) people will achieve a mutual understanding and they can easier identify themselves with it .
APPROACH
Next time I would apply the same tool at the same ( ideation ) stage as it brought us useful results and input for the next stage . However in the next time , I will give them exact situations and ask them to visualize themselves in that situation . It would help to guide them through the situation and easier that being leaved alone with thoughts . It would also help to stay at one exact situation , visually share the situation and the reactions , feelings etc . Hence , participants can easier relate to it . To sum up , this tool is a great one to reflect on the slight differences in understanding but also to uncover similarities when people first think that the other one is talking about something completely different .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9662 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Visualization
Some weeks ago , I was resposible for Telesales operation in a Brazilian telecommunications carrier . By that time , one of the biggest problems I faced was that some products , specially the most expensive ones , despite of a correct segmentation and the purchase power , were n’t beeing apropriatelly sold . By that time , with all the qauntitative information I ’ve got , I was not able to figure out the main reasons for that situation . So , I gathered some salesperson and asked them to tell me about their selling process and imagine the customer jorney , to write and draw some phrases and pictures that represented their approach .
I chose visualization because of its simplicity and ludical aspect . Also , when representing their processes , the sellers would be able to explore some emotions and intangible facts that would be very difficult to obtain using other tools .
I asked for 10 sellers to come and join the visualization process . 5 os them were top salesperson , specially in selling high - value added products . The other 5 , were not among the best salesperson and basically could n’t sell any of the expensive ones . So , with all the group together , I explained what was the objective of the session . After a brief chit - chat , I noticed that , at first glance , that was nothing unusual with thir selling arguments . So , that meant that was something else , not so clear by then , that I shall obtain with the visualization .
I gave them some paper , coloured pens , some stickers and old magazines and asked them to provide detailes about their selling process using clipping , words and pictures . Finished the creation , that was time to share will the group all what was developed . The result of the visualization was very enrichful . All of them drew their processes in a ludical and eschematical way that made very clear where was the critical point that made some salesperson better in selling expensite products than others .
I knew that the regular salesperson did n’t make much money ( some of them were in their firt job ) , so they could n’t afford some of the products they were selling . Having that in mind and looking at the pictures and clippings , I could notice that the best salesperson used some images related to experience and satisfaction . The not so good salesperson , on the other hand , did n’t used positive images and also used some images that revealed some social distance between the salesperson and the customer , as if the product their were selling was only for rich people , away from their reality .
For me , the use of visualization made it possible to see opportunities in selling that with some other tools would n’t be possible ( or , at least , more difficult to realise ) . With the results , the company decided to offer the product as a benefit to all salesperson so they could experience and get closed to the customers . Since then , I have always used visualization and other design thinking tools during my corporate daily life .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Visualization
Some weeks ago , I was resposible for Telesales operation in a Brazilian telecommunications carrier . By that time , one of the biggest problems I faced was that some products , specially the most expensive ones , despite of a correct segmentation and the purchase power , were n’t beeing apropriatelly sold . By that time , with all the qauntitative information I ’ve got , I was not able to figure out the main reasons for that situation . So , I gathered some salesperson and asked them to tell me about their selling process and imagine the customer jorney , to write and draw some phrases and pictures that represented their approach .
I chose visualization because of its simplicity and ludical aspect . Also , when representing their processes , the sellers would be able to explore some emotions and intangible facts that would be very difficult to obtain using other tools .
I asked for 10 sellers to come and join the visualization process . 5 os them were top salesperson , specially in selling high - value added products . The other 5 , were not among the best salesperson and basically could n’t sell any of the expensive ones . So , with all the group together , I explained what was the objective of the session . After a brief chit - chat , I noticed that , at first glance , that was nothing unusual with thir selling arguments . So , that meant that was something else , not so clear by then , that I shall obtain with the visualization .
I gave them some paper , coloured pens , some stickers and old magazines and asked them to provide detailes about their selling process using clipping , words and pictures . Finished the creation , that was time to share will the group all what was developed . The result of the visualization was very enrichful . All of them drew their processes in a ludical and eschematical way that made very clear where was the critical point that made some salesperson better in selling expensite products than others .
I knew that the regular salesperson did n’t make much money ( some of them were in their firt job ) , so they could n’t afford some of the products they were selling . Having that in mind and looking at the pictures and clippings , I could notice that the best salesperson used some images related to experience and satisfaction . The not so good salesperson , on the other hand , did n’t used positive images and also used some images that revealed some social distance between the salesperson and the customer , as if the product their were selling was only for rich people , away from their reality .
For me , the use of visualization made it possible to see opportunities in selling that with some other tools would n’t be possible ( or , at least , more difficult to realise ) . With the results , the company decided to offer the product as a benefit to all salesperson so they could experience and get closed to the customers . Since then , I have always used visualization and other design thinking tools during my corporate daily life .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12340 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | 1 . Challenge : Describe your challenge , including all relevant information .
The board of directors of a non - for - profit , member - based , business - advocacy organization has initiated a process of strategic renewal and transformation . While the organization has a century - long history in the community , its relevancy , influence , and sponsorship revenue have waned of late . In addition , the local economy has experienced a significant and sustained downturn . Lastly , the implications , uncertainty , and constant change brought about by the COVID-19 Pandemic have given the board impetus for pause and the justification to make a leadership change . I am crafting a proposal to develop a strategy for transformation that will be presented to the board of directors . As such , I have completed a SWOT assessment to ground and better inform my recommendations .
2 . Selection : In your own words , briefly describe the tool you selected ( e.g. , what it is and why you selected it for your
challenge -- including any appropriate video lecture references ) . I chose the Storytelling Tool because I was enlightened by the description of the concept proposed in the course . At the outset , I was struck by the comment – “ Every great product , every great service , every great institution has a story behind it . ” In my view , this organization has lost its “ great story . ” In fact , one of the key findings of the SWOT Assessment was the lack of relevancy and influence the organization has in the business community - in contrast to its historical significance . Interviewees had a challenging time describing the current purpose or value of the organization . In part , the local economy has been in a downturn , is diversifying and transforming , and the world is changing at a rapid and unpredictable pace . It would not be out of the question to assume that these factors have impacted the lack of relevancy for the organization and/or its challenge to redefine its value proposition . However , this is only half the story . The following set of comments provided in the course informed my transition from introduction into the body of the presentation .
o “ They build suspense , and they reduce that suspense by answering this , the questions . Or questions that remain unanswered , that build suspense , that build intrigue , and that have someone sitting on the edge of their seat . You listen to a great storyteller , there 's a clear sequence of events that moves the story from the beginning to an end . ”
o “ If you can present those tensions , you create a place where people want to get involved because they want to have that debate and that conversation . You have to get them in the frame of mind that they want to take this on and make this challenge a cause that they can invest in . In this story the figure of the story , the main character , is the big , wicked problem facing the organization . ”
The tensions for the organization are two - fold . First , there is an overarching , macro - economic challenge , and rapidly changing environment to contend with . While that certainly appears to be the main character or the big problem facing the organization , the core challenge or desire in my view is to regain the organization ’s position of influence and significance . Specifically , there is a need for a collective force of leaders and new culture within the organization rather than the preceding style of one strong leader , with support staff . Secondly , relevancy will improve with advocacy efforts that are grounded and informed on data and better stakeholder engagement . Third , a significant upgrade in communication acumen is required , including the definition of a crystal - clear point of differentiation supported by the delivery of a strong story and narrative though multiple channels . As well , there is a demonstrable need to restore and rebuild key relationships within the business community . And lastly , there is a clear requirement to uncover a new value proposition through a path that leverages digital technology and utilizes a robust process of
design thinking to uncover and create new and curated solutions that are meaningful and relevant to the business community in 2021 . If this transformation can be accomplished , the board of directors can steward the organization back to a position of relevancy , influence , and prestige within the community ; a position they clearly covet . At this point of the story , I also found this comment in the course to be useful : “ And so some things that you need to do typical in that type of story , is first you have to sell the challenge . There are big powerful questions sitting in front of this leader to think about . A cause is something that ignites people and unites people . Storytelling is the difference between solving a problem and creating a cause . It has emotional connection , and it also has larger purpose . ”
3 . Application : Describe how you applied the tool you selected to your challenge ( e.g. , what you did and how the tool
was applied effectively or ineffectively ) . I applied the Story Telling tool to my presentation . In doing so , I was able to completely restructure the flow , the narrative and key points in to a more effective and inspirational presentation .
4 . Insight : Describe the insight you gained from applying the tool you selected to your challenge ( e.g. , how an insight
affected your thinking about the challenge and about design thinking more broadly ) . Using Story Telling in this project allowed me to view various aspects of the strategy in a different and useful light . I was able to identify the character , the core challenge , elements of suspense and a logical and sequential flow . Ultimately , the following comment in the course gave me the confidence to utilize the Story Telling tool for my presentation . “ It gives strategy color , and life in character and plot . And when we talk about design thinking , when we talk about , what type of story is most appropriate . When you 're trying to drive transformation . ” Lastly , learning to utilize the concept of Design Thinking has given me the confidence to tackle complex challenges , the pursuit of customer solutions and above all the drive for value in a methodical yet flexible manner . The description of the Design Thinking journey can be a powerful tool in of itself . In essence , there is a definitive story in the process . The communication of which is vital , to investors , bosses , team members and/or customers .
5 . Approach : Describe what you might do differently next time -- applying the same tool you selected or a different
one -- and the reason(s ) why . In the future , I will start a presentation of strategy with a Story Telling outline in mind . I think its an excellent starting point and guide to building more powerful and impactful communication mediums .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: 1 . Challenge : Describe your challenge , including all relevant information .
The board of directors of a non - for - profit , member - based , business - advocacy organization has initiated a process of strategic renewal and transformation . While the organization has a century - long history in the community , its relevancy , influence , and sponsorship revenue have waned of late . In addition , the local economy has experienced a significant and sustained downturn . Lastly , the implications , uncertainty , and constant change brought about by the COVID-19 Pandemic have given the board impetus for pause and the justification to make a leadership change . I am crafting a proposal to develop a strategy for transformation that will be presented to the board of directors . As such , I have completed a SWOT assessment to ground and better inform my recommendations .
2 . Selection : In your own words , briefly describe the tool you selected ( e.g. , what it is and why you selected it for your
challenge -- including any appropriate video lecture references ) . I chose the Storytelling Tool because I was enlightened by the description of the concept proposed in the course . At the outset , I was struck by the comment – “ Every great product , every great service , every great institution has a story behind it . ” In my view , this organization has lost its “ great story . ” In fact , one of the key findings of the SWOT Assessment was the lack of relevancy and influence the organization has in the business community - in contrast to its historical significance . Interviewees had a challenging time describing the current purpose or value of the organization . In part , the local economy has been in a downturn , is diversifying and transforming , and the world is changing at a rapid and unpredictable pace . It would not be out of the question to assume that these factors have impacted the lack of relevancy for the organization and/or its challenge to redefine its value proposition . However , this is only half the story . The following set of comments provided in the course informed my transition from introduction into the body of the presentation .
o “ They build suspense , and they reduce that suspense by answering this , the questions . Or questions that remain unanswered , that build suspense , that build intrigue , and that have someone sitting on the edge of their seat . You listen to a great storyteller , there 's a clear sequence of events that moves the story from the beginning to an end . ”
o “ If you can present those tensions , you create a place where people want to get involved because they want to have that debate and that conversation . You have to get them in the frame of mind that they want to take this on and make this challenge a cause that they can invest in . In this story the figure of the story , the main character , is the big , wicked problem facing the organization . ”
The tensions for the organization are two - fold . First , there is an overarching , macro - economic challenge , and rapidly changing environment to contend with . While that certainly appears to be the main character or the big problem facing the organization , the core challenge or desire in my view is to regain the organization ’s position of influence and significance . Specifically , there is a need for a collective force of leaders and new culture within the organization rather than the preceding style of one strong leader , with support staff . Secondly , relevancy will improve with advocacy efforts that are grounded and informed on data and better stakeholder engagement . Third , a significant upgrade in communication acumen is required , including the definition of a crystal - clear point of differentiation supported by the delivery of a strong story and narrative though multiple channels . As well , there is a demonstrable need to restore and rebuild key relationships within the business community . And lastly , there is a clear requirement to uncover a new value proposition through a path that leverages digital technology and utilizes a robust process of
design thinking to uncover and create new and curated solutions that are meaningful and relevant to the business community in 2021 . If this transformation can be accomplished , the board of directors can steward the organization back to a position of relevancy , influence , and prestige within the community ; a position they clearly covet . At this point of the story , I also found this comment in the course to be useful : “ And so some things that you need to do typical in that type of story , is first you have to sell the challenge . There are big powerful questions sitting in front of this leader to think about . A cause is something that ignites people and unites people . Storytelling is the difference between solving a problem and creating a cause . It has emotional connection , and it also has larger purpose . ”
3 . Application : Describe how you applied the tool you selected to your challenge ( e.g. , what you did and how the tool
was applied effectively or ineffectively ) . I applied the Story Telling tool to my presentation . In doing so , I was able to completely restructure the flow , the narrative and key points in to a more effective and inspirational presentation .
4 . Insight : Describe the insight you gained from applying the tool you selected to your challenge ( e.g. , how an insight
affected your thinking about the challenge and about design thinking more broadly ) . Using Story Telling in this project allowed me to view various aspects of the strategy in a different and useful light . I was able to identify the character , the core challenge , elements of suspense and a logical and sequential flow . Ultimately , the following comment in the course gave me the confidence to utilize the Story Telling tool for my presentation . “ It gives strategy color , and life in character and plot . And when we talk about design thinking , when we talk about , what type of story is most appropriate . When you 're trying to drive transformation . ” Lastly , learning to utilize the concept of Design Thinking has given me the confidence to tackle complex challenges , the pursuit of customer solutions and above all the drive for value in a methodical yet flexible manner . The description of the Design Thinking journey can be a powerful tool in of itself . In essence , there is a definitive story in the process . The communication of which is vital , to investors , bosses , team members and/or customers .
5 . Approach : Describe what you might do differently next time -- applying the same tool you selected or a different
one -- and the reason(s ) why . In the future , I will start a presentation of strategy with a Story Telling outline in mind . I think its an excellent starting point and guide to building more powerful and impactful communication mediums .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12091 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challange & Selection
I ’m a Senior Brand Manager at leading telecommunication company in Turkey . I will explain our company ’s e - commerce platform with storytelling method .
As a leading telecommunication company that ’s always worked to bring the innovations of mobile communications to Turkey , PopEi has long prioritised investment in innovative marketing tactics . Recently a new challenge emerged : PopEi wanted to use the latest digital tools to identify customers who were close to churn and then find ways to regain their loyalty .
The primary aim was to improve marketing campaigns . PopEi could n’t identify the intent of those searching ‘ change GSM service provider ’ to understand if they were an existing customer looking for a new provider or someone looking to switch to PopEi from a competitor .
Application
To solve this problem , hype set up a custom data integration that linked together internal CRM data , Google Analytics and AdWords . These tools and the integration between them enabled the team to distinguish PopEi customers from their rivals ’ . After storing data such as roaming plan type or PopEi loyalty membership status in Google Analytics , they used this data to create new audience segments , then identified those who were seeking services from competitors and used AdWords to target each audience segment with tailored offers .
Insight & Approach
The approach meant that PopEi could not only distinguish between those who were already customers and those who were not , but could also target consumers who were closest to converting with customised messaging . The results far surpassed expectations . PopEi was able to decrease cost per acquisition by 78 % , cut cost per click by 61 % and increase conversions by 36 % . We knew the integration would increase the campaign performance , but we were surprised by the significance of the improvement . It ’s no longer a matter of whether we have enough data anymore ; data is available in many different platforms . Now it ’s a matter of how we can make these platforms talk to each other . This is what we achieved with Google Analytics – creating custom remarketing audiences and using them in AdWords . With conversions doubled and costs reduced by 78 % , we ’re continuously looking for ways to achieve even more .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challange & Selection
I ’m a Senior Brand Manager at leading telecommunication company in Turkey . I will explain our company ’s e - commerce platform with storytelling method .
As a leading telecommunication company that ’s always worked to bring the innovations of mobile communications to Turkey , PopEi has long prioritised investment in innovative marketing tactics . Recently a new challenge emerged : PopEi wanted to use the latest digital tools to identify customers who were close to churn and then find ways to regain their loyalty .
The primary aim was to improve marketing campaigns . PopEi could n’t identify the intent of those searching ‘ change GSM service provider ’ to understand if they were an existing customer looking for a new provider or someone looking to switch to PopEi from a competitor .
Application
To solve this problem , hype set up a custom data integration that linked together internal CRM data , Google Analytics and AdWords . These tools and the integration between them enabled the team to distinguish PopEi customers from their rivals ’ . After storing data such as roaming plan type or PopEi loyalty membership status in Google Analytics , they used this data to create new audience segments , then identified those who were seeking services from competitors and used AdWords to target each audience segment with tailored offers .
Insight & Approach
The approach meant that PopEi could not only distinguish between those who were already customers and those who were not , but could also target consumers who were closest to converting with customised messaging . The results far surpassed expectations . PopEi was able to decrease cost per acquisition by 78 % , cut cost per click by 61 % and increase conversions by 36 % . We knew the integration would increase the campaign performance , but we were surprised by the significance of the improvement . It ’s no longer a matter of whether we have enough data anymore ; data is available in many different platforms . Now it ’s a matter of how we can make these platforms talk to each other . This is what we achieved with Google Analytics – creating custom remarketing audiences and using them in AdWords . With conversions doubled and costs reduced by 78 % , we ’re continuously looking for ways to achieve even more .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 10927 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection
Challenge
I am a student of 3rd year UX Design Class . My / our challenge is to improve the working of our college bus transportation system in order to attract more users . The project scope includes the entire bus ecosystem composed of stakeholders like the ticket - giver to the driver , bus coordinator and the college authorities who outsource the buses and lastly the bus agencies . The project is limited to internal resources like the budget and college timings . The solution should not cut any jobs and should evenly distribute work .
Selection
Since the buses were already plying , we had to first research on the secondary data and then connect various aspects of the situation in order to study the ecosystem better . Also we collected primary data to study this ecosystem in an idealistic manner . So we chose to create a Mind Map . Broadly speaking , a mind - map is a diagram in which information is represented visually , usually with a central idea placed in the middle and associated ideas arranged around it . This helped us to create theme and patterns across the data .
Application
We finished our literature review and collected Visual Data and conducted ethnographic interviews . Initially we focused on the roles of different people , so that we have a clear idea of a missing link if any . We divided the roles into three categories of Management , Operators and Commuters . Then we drilled down into each of their tasks . This helped us link all of them together . Mind Map was done for a time period of a week which helped us gather and segregate data properly . We then added various visuals and links to it so that we could present it effectively to the stakeholders .
Insight
Initially we thought that drilling down on roles and tasks would help us identify glitch and our task of data analysis would be done effectively . On the contrary , creating this mind - map brought to us additional problems and tasks that should be included in the system to ensure maximum satisfaction . Also we came to know that the bus agencies were not maintaining the buses properly , the ticket - collector was n’t respected by the students and they use to fool him easily , the driver used to take lots of leaves . So in order to provide complete job satisfaction we had to think more deeply . Major changes would be expected in this case .
Approach
Since , primary and secondary data was already collected , creating a mind map is an effective tool . Our team needs to review all the insights gained and incorporate these insights into any further mind maps which are created .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection
Challenge
I am a student of 3rd year UX Design Class . My / our challenge is to improve the working of our college bus transportation system in order to attract more users . The project scope includes the entire bus ecosystem composed of stakeholders like the ticket - giver to the driver , bus coordinator and the college authorities who outsource the buses and lastly the bus agencies . The project is limited to internal resources like the budget and college timings . The solution should not cut any jobs and should evenly distribute work .
Selection
Since the buses were already plying , we had to first research on the secondary data and then connect various aspects of the situation in order to study the ecosystem better . Also we collected primary data to study this ecosystem in an idealistic manner . So we chose to create a Mind Map . Broadly speaking , a mind - map is a diagram in which information is represented visually , usually with a central idea placed in the middle and associated ideas arranged around it . This helped us to create theme and patterns across the data .
Application
We finished our literature review and collected Visual Data and conducted ethnographic interviews . Initially we focused on the roles of different people , so that we have a clear idea of a missing link if any . We divided the roles into three categories of Management , Operators and Commuters . Then we drilled down into each of their tasks . This helped us link all of them together . Mind Map was done for a time period of a week which helped us gather and segregate data properly . We then added various visuals and links to it so that we could present it effectively to the stakeholders .
Insight
Initially we thought that drilling down on roles and tasks would help us identify glitch and our task of data analysis would be done effectively . On the contrary , creating this mind - map brought to us additional problems and tasks that should be included in the system to ensure maximum satisfaction . Also we came to know that the bus agencies were not maintaining the buses properly , the ticket - collector was n’t respected by the students and they use to fool him easily , the driver used to take lots of leaves . So in order to provide complete job satisfaction we had to think more deeply . Major changes would be expected in this case .
Approach
Since , primary and secondary data was already collected , creating a mind map is an effective tool . Our team needs to review all the insights gained and incorporate these insights into any further mind maps which are created .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9415 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge & Selection Storytelling is a great tool that I use all the time . I work with vulnerable populations , developmentally disabled individuals , senior citizens , and economically disadvantaged people . Many of these people deal with oppression and dysfunction in every aspect of their lives , they need to be empowered and inspiration is a path to empowerment . I spend a lot of time “ opening people up ” and finding ways to inspire them to improve their circumstances . When I work with seniors , we share stories for different reasons . Often they 're lonely and are so happy to share stories of their lives with me to connect and they find meaning in sharing these experiences as a form of teaching and/or legacy , in a sense . With my developmentally disabled clients I share stories of my life in order to help them visualize a state of independence , I use their feedback against the context of my story to ascertain their goals , and sometimes we use stories to better understand their interests and thought processes . I use this information to develop different strategies to try and find a way that works for them to gain more independence in the areas they find lacking in their lives . Application I have a story about using storytelling . In discussing policy changes with a social service agency , I was trying to explain to them the benefits of taking a more client focused approach , among other things , and in particular , of recognizing each person as a unique being , and addressing their individual needs first and foremost . The agency was in the grip of a “ compliance culture ” and its clients were failing in this non - empathetic , rigid structure . I was also explaining how sometimes addressing the needs of one individual can impact everyone for the better , even if it seems extreme or out of the ordinary . I told a story about when I ran an emergency shelter after a natural disaster . Everyone was doing really well except for one woman whose stress was making her very emotionally volatile . I could tell she needed attention ; in my mind I decided she would be “ Princess for an hour . ” I made her a cup of coffee and sat down with her and let her talk . It turned out that her mother , who was with her , had survived a brain aneurysm and she was terrified that she would fall or that some other crisis would befall her during this disaster while in the shelter . Insight & Approach Well , wow , that was an eye - opener . Her mother was a calm presence and doing very well . Clearly it was time for me to open up with my story . I told her how scary it was when my father had his brain aneurysm in front of me and how I had to get him to the hospital and how difficult and scary that all was . I shared how he recovered well , and then tied us together , by noting how she and I both have parents who survived brain aneurysms . This worked really well . She really needed individual attention for that brief time , and she ended up with that and a true support . She calmed down , her mother , who had become worried about her , calmed down , and everyone around them calmed down . Peace reigned again in our little shelter . So I told this story to the agency , and I think it had a big impact on people there . The policies are being reevaluated and the caseworkers are going through new training . Sometimes a little story can do a lot of good . This course made me see this as a tool in a new way . When I 've done it before it was really " ad hoc , " but now I can prepare ahead and think of stories that will assist me in presenting my ideas and best illuminate them . I have a design background , but I ended up as an entrepreneur in business . I had no idea this would ever be considered an asset , but I am so very grateful that it is !
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge & Selection Storytelling is a great tool that I use all the time . I work with vulnerable populations , developmentally disabled individuals , senior citizens , and economically disadvantaged people . Many of these people deal with oppression and dysfunction in every aspect of their lives , they need to be empowered and inspiration is a path to empowerment . I spend a lot of time “ opening people up ” and finding ways to inspire them to improve their circumstances . When I work with seniors , we share stories for different reasons . Often they 're lonely and are so happy to share stories of their lives with me to connect and they find meaning in sharing these experiences as a form of teaching and/or legacy , in a sense . With my developmentally disabled clients I share stories of my life in order to help them visualize a state of independence , I use their feedback against the context of my story to ascertain their goals , and sometimes we use stories to better understand their interests and thought processes . I use this information to develop different strategies to try and find a way that works for them to gain more independence in the areas they find lacking in their lives . Application I have a story about using storytelling . In discussing policy changes with a social service agency , I was trying to explain to them the benefits of taking a more client focused approach , among other things , and in particular , of recognizing each person as a unique being , and addressing their individual needs first and foremost . The agency was in the grip of a “ compliance culture ” and its clients were failing in this non - empathetic , rigid structure . I was also explaining how sometimes addressing the needs of one individual can impact everyone for the better , even if it seems extreme or out of the ordinary . I told a story about when I ran an emergency shelter after a natural disaster . Everyone was doing really well except for one woman whose stress was making her very emotionally volatile . I could tell she needed attention ; in my mind I decided she would be “ Princess for an hour . ” I made her a cup of coffee and sat down with her and let her talk . It turned out that her mother , who was with her , had survived a brain aneurysm and she was terrified that she would fall or that some other crisis would befall her during this disaster while in the shelter . Insight & Approach Well , wow , that was an eye - opener . Her mother was a calm presence and doing very well . Clearly it was time for me to open up with my story . I told her how scary it was when my father had his brain aneurysm in front of me and how I had to get him to the hospital and how difficult and scary that all was . I shared how he recovered well , and then tied us together , by noting how she and I both have parents who survived brain aneurysms . This worked really well . She really needed individual attention for that brief time , and she ended up with that and a true support . She calmed down , her mother , who had become worried about her , calmed down , and everyone around them calmed down . Peace reigned again in our little shelter . So I told this story to the agency , and I think it had a big impact on people there . The policies are being reevaluated and the caseworkers are going through new training . Sometimes a little story can do a lot of good . This course made me see this as a tool in a new way . When I 've done it before it was really " ad hoc , " but now I can prepare ahead and think of stories that will assist me in presenting my ideas and best illuminate them . I have a design background , but I ended up as an entrepreneur in business . I had no idea this would ever be considered an asset , but I am so very grateful that it is !
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12851 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example Reflection – Visualization
Challenge & Selection
The first tool I used was the tool of Visualization , or Visual Thinking , to achieve a shared understanding of a problem space among a diverse group of stakeholders before attempting to identify and define possible solutions to the problem . I use this approach often with our customers , who are distribution agencies working to apply technology innovations to modernize their mission or the delivery of their services to their customer , which may be across Karnataka , businesses , I have used the technique of using a straw man visualization of a problem domain with a set of questions or prompts for discussion to allow a diverse group of stakeholders to learn from each other in the process of defining the scope , boundaries , key elements , and relationships between elements to consider when identifying pain points and opportunities for improvements or solutions . Especially when product get more damage .
Application
I start the process by creating a straw man graphic of the problem domain . To develop the straw man graphic , I will draw from any existing material available to understand the environment . The existing material may be operational or procedural documents , training materials , marketing materials , or other auditing reports . If materials are not available , then I conduct informal interviews with one - three of the stakeholders who serve as my main points of contact on the initiative . Understand the requirements of market and based on the case study will start focusing on products by point of sales Material ( POSM ) displaying at each brand stores to promote the products .
If appropriate to the situation , I will borrow the concept to “ front - stage / back - stage ” from previous research , and discussed in David Gray ’s book , “ The Connected Company ” . The front - stage / back - stage approach helps to reinforce the notion that every service – even an internal service – has customers with whom the service provider interacts and internal processes that enable the organization to provide the service . The template I often start with also has a column on the left to identify Partners and Value Chain Providers and a column on the right to identify Oversight Organizations , such as Congress , labor unions , advocacy groups , and other entities that may add constraints to how the organization operates . The straw man graphic is simple , using simple shapes and icons available in Visio or on the Internet . If the front - stage / back - stage view does n’t work , then I will create a different type of visual , either based on a high - level process flow with swim lanes for different stakeholders , or another format .
For the activity , I will divide the stakeholders into groups of 5 - 6 participants each representing a different organization or area of interest . Each group receives a poster - size copy of the straw man graphic that they can write on directly , or use sticky notes to make comments . I give them two - three questions to answer , such as : 1 ) What key elements are missing from the graphic ? 2 ) What would you change about the graphic to make it more accurately reflect your problem space ? 3 ) What key insights do you have about the relationships between the entities in your problem space ? I give them approximately 20 minutes to discuss the questions and mark up the graphic . Then I have each group report out on their answers to those three questions while pointing to the mark - ups on their poster . As each group reports out , I record commonalities in the insights of each group , and then additional insights that come from the group discussion on an additional copy of the graphic . After the session , I digitize each group ’s poster as an artifact , create a view that combines the shared and new insights from the group discussion , and then create a revised graphic that incorporates their feedback and proposed changes that they agreed to as a group .
Insight & Approach
What I have learned from conducting this exercise with several groups is that while the graphic – especially the revised graphic that incorporates their feedback – is important for reinforcing their understanding of the problem they are working to solve , the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working to define their problem space . The graphic gives the diverse group of stakeholders a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems . While they could create the graphic from a blank slate in a collaborative manner , starting with a straw man jump starts the conversation for them . They can quickly identify where they are in the graphic – or if they are missing – and can more quickly gain new insights about relationships between key entities instead of taking time to identify them . They can also identify variables in the problem space – that is , it helps them to identify what they do n’t know , in what areas they need to obtain information or data to provide the values for the variables .
Since I discovered that the most valuable aspect is the shared insights and learning , next time I would use the visualization activity as a starting point for a series of design thinking activities . Then the revised graphic that incorporates their combined feedback can serve as a reference tool throughout the remainder of their work .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Visualization
Challenge & Selection
The first tool I used was the tool of Visualization , or Visual Thinking , to achieve a shared understanding of a problem space among a diverse group of stakeholders before attempting to identify and define possible solutions to the problem . I use this approach often with our customers , who are distribution agencies working to apply technology innovations to modernize their mission or the delivery of their services to their customer , which may be across Karnataka , businesses , I have used the technique of using a straw man visualization of a problem domain with a set of questions or prompts for discussion to allow a diverse group of stakeholders to learn from each other in the process of defining the scope , boundaries , key elements , and relationships between elements to consider when identifying pain points and opportunities for improvements or solutions . Especially when product get more damage .
Application
I start the process by creating a straw man graphic of the problem domain . To develop the straw man graphic , I will draw from any existing material available to understand the environment . The existing material may be operational or procedural documents , training materials , marketing materials , or other auditing reports . If materials are not available , then I conduct informal interviews with one - three of the stakeholders who serve as my main points of contact on the initiative . Understand the requirements of market and based on the case study will start focusing on products by point of sales Material ( POSM ) displaying at each brand stores to promote the products .
If appropriate to the situation , I will borrow the concept to “ front - stage / back - stage ” from previous research , and discussed in David Gray ’s book , “ The Connected Company ” . The front - stage / back - stage approach helps to reinforce the notion that every service – even an internal service – has customers with whom the service provider interacts and internal processes that enable the organization to provide the service . The template I often start with also has a column on the left to identify Partners and Value Chain Providers and a column on the right to identify Oversight Organizations , such as Congress , labor unions , advocacy groups , and other entities that may add constraints to how the organization operates . The straw man graphic is simple , using simple shapes and icons available in Visio or on the Internet . If the front - stage / back - stage view does n’t work , then I will create a different type of visual , either based on a high - level process flow with swim lanes for different stakeholders , or another format .
For the activity , I will divide the stakeholders into groups of 5 - 6 participants each representing a different organization or area of interest . Each group receives a poster - size copy of the straw man graphic that they can write on directly , or use sticky notes to make comments . I give them two - three questions to answer , such as : 1 ) What key elements are missing from the graphic ? 2 ) What would you change about the graphic to make it more accurately reflect your problem space ? 3 ) What key insights do you have about the relationships between the entities in your problem space ? I give them approximately 20 minutes to discuss the questions and mark up the graphic . Then I have each group report out on their answers to those three questions while pointing to the mark - ups on their poster . As each group reports out , I record commonalities in the insights of each group , and then additional insights that come from the group discussion on an additional copy of the graphic . After the session , I digitize each group ’s poster as an artifact , create a view that combines the shared and new insights from the group discussion , and then create a revised graphic that incorporates their feedback and proposed changes that they agreed to as a group .
Insight & Approach
What I have learned from conducting this exercise with several groups is that while the graphic – especially the revised graphic that incorporates their feedback – is important for reinforcing their understanding of the problem they are working to solve , the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working to define their problem space . The graphic gives the diverse group of stakeholders a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems . While they could create the graphic from a blank slate in a collaborative manner , starting with a straw man jump starts the conversation for them . They can quickly identify where they are in the graphic – or if they are missing – and can more quickly gain new insights about relationships between key entities instead of taking time to identify them . They can also identify variables in the problem space – that is , it helps them to identify what they do n’t know , in what areas they need to obtain information or data to provide the values for the variables .
Since I discovered that the most valuable aspect is the shared insights and learning , next time I would use the visualization activity as a starting point for a series of design thinking activities . Then the revised graphic that incorporates their combined feedback can serve as a reference tool throughout the remainder of their work .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 18770 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge : The challenge we faced in our organisation was the turnover of one particular subsidiary of the company – a B2B market leader in the furniture hardware industry . The situation was such that the turnover of the subsidiary was going down ; our customers found it tedious to place orders with us ; the competition was doing better than us and we had no solution in sight to fix this problem . We decided to start small and address the question – how do we get the customers to order more online . Selection & Application : We realised that we did not know what the market really wanted . So , we decided to ask our colleagues from the subsidiary the story of our customers and visualised a day in the life of “ Mason ” – our fictitious typical customer . We made a virtual team who would meet via video conferences and exchanged information about Mason . Who is he ? What does he like ? What car he drives ? What does his wife do ? How many kids does he have ? How frequently does he place orders with us ? What ’s his favourite product from our catalogue ? Whom does he sell those products to ? With every meeting our understanding of Mason ’s life grew . We validated the information we collected by asking our sales staff to interact more and more with our customers . Thus , in four weeks , we were able to make the following picture .
From this picture , we were able to clearly see the problems that could be solved quickly . We decided to initiate the setting up of an online shop to ease the life of our customers such as Mason . The shop would be started with functionalities the need for which became apparent to us through this visualisation of Mason ’s life . Insight : What I learnt through this exercise what that we do not realise how much we do not know what the customers want . Also , the shared learning that took place during our entire experience helped with our confidence is using unconventional methods of problem solving .
It made us see the whole picture and also convinced us why it is important to see the big picture to be able to address even small problems . Approach : One thing I would like to do differently next time is making the team more diverse . For this case , we had a team which involved people directly affected by the problem . It would be interesting to find out how a more diverse team with people representing totally different markets would work in this scenario and what would the results be .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge : The challenge we faced in our organisation was the turnover of one particular subsidiary of the company – a B2B market leader in the furniture hardware industry . The situation was such that the turnover of the subsidiary was going down ; our customers found it tedious to place orders with us ; the competition was doing better than us and we had no solution in sight to fix this problem . We decided to start small and address the question – how do we get the customers to order more online . Selection & Application : We realised that we did not know what the market really wanted . So , we decided to ask our colleagues from the subsidiary the story of our customers and visualised a day in the life of “ Mason ” – our fictitious typical customer . We made a virtual team who would meet via video conferences and exchanged information about Mason . Who is he ? What does he like ? What car he drives ? What does his wife do ? How many kids does he have ? How frequently does he place orders with us ? What ’s his favourite product from our catalogue ? Whom does he sell those products to ? With every meeting our understanding of Mason ’s life grew . We validated the information we collected by asking our sales staff to interact more and more with our customers . Thus , in four weeks , we were able to make the following picture .
From this picture , we were able to clearly see the problems that could be solved quickly . We decided to initiate the setting up of an online shop to ease the life of our customers such as Mason . The shop would be started with functionalities the need for which became apparent to us through this visualisation of Mason ’s life . Insight : What I learnt through this exercise what that we do not realise how much we do not know what the customers want . Also , the shared learning that took place during our entire experience helped with our confidence is using unconventional methods of problem solving .
It made us see the whole picture and also convinced us why it is important to see the big picture to be able to address even small problems . Approach : One thing I would like to do differently next time is making the team more diverse . For this case , we had a team which involved people directly affected by the problem . It would be interesting to find out how a more diverse team with people representing totally different markets would work in this scenario and what would the results be .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 17162 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | TRM
TRM - Translating the future of customer needs to short term goals
Challenge & Selection
I was working for a leader in PVC pipelines based in Brazil . The competitive landscape and customer behaviour changed a lot during last 5 years , which directly impacted industry 's revenues and profitability . As a differentiation strategy , the company increased its innovation investments .
So first of all , we should identify the needs of current / future customers needs , in order to develop new products / services that could generate value for them .
In sum , we 've developed a strong management practice that combines pull systems , agile project management and design thinking .
Aplication
So the innovation sector adopted a biannual practice called TRM ( Transformational roadmapping ) . This 2 days workshop should be envolving most of senior executives , encouraging multidisciplinary teams to develop a vision about the future of the industry .
The final product of this tool is to keep and eyesight on consumer trends and needs , thus developing innovative products ahead of competitors .
Insight and approach
So once executives have the final results of this practice , the results are shared accross the entire organization and strategic plan could be update . So all management levels should reevaluate their ongoing projects , by either discontinuing those who are now not aligned against updated strategic plan , or adjusting the patch for those who will keep moving .
In sum , this would work as a PDCA cycle , once future needs are captured and translated into updated strategic plan , which is executed , monitored and possibly corrected after the next Sprint ( TRM in this case ) .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: TRM
TRM - Translating the future of customer needs to short term goals
Challenge & Selection
I was working for a leader in PVC pipelines based in Brazil . The competitive landscape and customer behaviour changed a lot during last 5 years , which directly impacted industry 's revenues and profitability . As a differentiation strategy , the company increased its innovation investments .
So first of all , we should identify the needs of current / future customers needs , in order to develop new products / services that could generate value for them .
In sum , we 've developed a strong management practice that combines pull systems , agile project management and design thinking .
Aplication
So the innovation sector adopted a biannual practice called TRM ( Transformational roadmapping ) . This 2 days workshop should be envolving most of senior executives , encouraging multidisciplinary teams to develop a vision about the future of the industry .
The final product of this tool is to keep and eyesight on consumer trends and needs , thus developing innovative products ahead of competitors .
Insight and approach
So once executives have the final results of this practice , the results are shared accross the entire organization and strategic plan could be update . So all management levels should reevaluate their ongoing projects , by either discontinuing those who are now not aligned against updated strategic plan , or adjusting the patch for those who will keep moving .
In sum , this would work as a PDCA cycle , once future needs are captured and translated into updated strategic plan , which is executed , monitored and possibly corrected after the next Sprint ( TRM in this case ) .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 17037 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection Story Telling – Change to project team structure
Challenge
Several years ago , I took on a role to lead a newly formed team that would be responsible for the design , build , and deployment of Finance activities for the replacement of an aging enterprise resource planning system . This involved four large businesses within the North America region for a global commodities company . The teams had previously been part of the business group and were now being moved to a finance function . The main challenge that presented itself is that one team was fully formed and had been working on their project for two years . Another team was getting started and had one lead and two team members in place . The other two teams were mine to setup and hire the full team of a lead and supporting staff . I needed to get the current team members to switch to a new function and way of working along with getting to know me and my leadership style . Selection
I chose story telling for my approach to working with the existing team members to get them on board with the new structure . I have found this tactic to be successful in the past in both business and personal experiences to gain trust and help people to see the future and vision of the team or product . I feel more comfortable in telling stories especially if I can relate it back to a previous experience or situation that helps the recipient understand what we are looking to accomplish and the purpose of the product . Application
I started by planning individual discussions with team members to outline the new structure and strategy by using visual aids of organizational charts , technology tools , and function teams that would be available to support and streamline their project activities . I told the story of how the new structure would help remove some of the ambiguity they were experiencing and give them expanded expert resources that would be available to them as they worked through each project . As I met with each team member , I asked them directly what questions or fears they had with the new structure . For those questions that came up that I could immediately relate to , I gave them advice based on a similar story that I could share . For most team members that put them at ease and I assured them they could always reach out to me if they had additional concerns or questions that arose . I made note of those most hesitant and resistant to the new structure . I followed up with them on a regular basis either by engaging them in hallway conversations or scheduling time with them for informal meetings . I would continue to reinforce the story of the process structure and fill in with any new information . In addition , quarterly team meetings were held to review the progress to date and update the team on new initiatives . Insight
While it was a rocky start for several team members , over the course of time sharing these stories I became a trusted advisor to both my direct reports and their team members . At the time , I did n’t realize I was using a Design Thinking method , it was a go to I had used in the past and that I personally liked because it helped me understand a new structure or feature . In the future I would be more intentional about reaching out to the people who were hesitant to keep telling them the story and helping them to understand in a shorter timeline .
Approach
I would use this approach in the future for this particular situation , as I and the team did not have any input into the team structure of how the deployments would be managed . In my follow up meetings with all team members , I realized how powerful it is to help people understand and feel comfortable in their roles by sharing empathy with similar experiences . It ties us together , no matter our backgrounds and unites us to a common goal .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection Story Telling – Change to project team structure
Challenge
Several years ago , I took on a role to lead a newly formed team that would be responsible for the design , build , and deployment of Finance activities for the replacement of an aging enterprise resource planning system . This involved four large businesses within the North America region for a global commodities company . The teams had previously been part of the business group and were now being moved to a finance function . The main challenge that presented itself is that one team was fully formed and had been working on their project for two years . Another team was getting started and had one lead and two team members in place . The other two teams were mine to setup and hire the full team of a lead and supporting staff . I needed to get the current team members to switch to a new function and way of working along with getting to know me and my leadership style . Selection
I chose story telling for my approach to working with the existing team members to get them on board with the new structure . I have found this tactic to be successful in the past in both business and personal experiences to gain trust and help people to see the future and vision of the team or product . I feel more comfortable in telling stories especially if I can relate it back to a previous experience or situation that helps the recipient understand what we are looking to accomplish and the purpose of the product . Application
I started by planning individual discussions with team members to outline the new structure and strategy by using visual aids of organizational charts , technology tools , and function teams that would be available to support and streamline their project activities . I told the story of how the new structure would help remove some of the ambiguity they were experiencing and give them expanded expert resources that would be available to them as they worked through each project . As I met with each team member , I asked them directly what questions or fears they had with the new structure . For those questions that came up that I could immediately relate to , I gave them advice based on a similar story that I could share . For most team members that put them at ease and I assured them they could always reach out to me if they had additional concerns or questions that arose . I made note of those most hesitant and resistant to the new structure . I followed up with them on a regular basis either by engaging them in hallway conversations or scheduling time with them for informal meetings . I would continue to reinforce the story of the process structure and fill in with any new information . In addition , quarterly team meetings were held to review the progress to date and update the team on new initiatives . Insight
While it was a rocky start for several team members , over the course of time sharing these stories I became a trusted advisor to both my direct reports and their team members . At the time , I did n’t realize I was using a Design Thinking method , it was a go to I had used in the past and that I personally liked because it helped me understand a new structure or feature . In the future I would be more intentional about reaching out to the people who were hesitant to keep telling them the story and helping them to understand in a shorter timeline .
Approach
I would use this approach in the future for this particular situation , as I and the team did not have any input into the team structure of how the deployments would be managed . In my follow up meetings with all team members , I realized how powerful it is to help people understand and feel comfortable in their roles by sharing empathy with similar experiences . It ties us together , no matter our backgrounds and unites us to a common goal .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 15929 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Use of mind mapping tool to collect the innovative ideas and link them with
main objective
Challenge :
The challenge was the innovative idea generation among the diverse group of stakeholders around ( 50 members ) . Main theme was the renewable sources . It was challenging task to accumulate the ideas and link with main theme .
Selection
I used mind mapping tool for above task . The extraordinary thing about mind mapping tool is that you can put your thoughts down in any appeal , when they fly into your head . You are not compelled by deduction all together . Basically , you can toss out all thoughts , at that point stress over redesigning them later .
Application
I wrote down the principle thought which renewable sources was solidified in a focal picture . The primary subjects emanate from the focal picture as ' branches ' , which was the sub theme of main idea ( sub categories of renewable sources ) . Then I wrote down the ideas which was generated by stakeholders in respective sub theme or again in branched structure as we can call it a ‘ twig ” of category
Insight
Mind mapping is a profoundly powerful method of getting data all through your mind . Mind mapping is an innovative and legitimate methods for note - taking and note - production that truly " maps out " your thoughts . I can definitely say that mind mapping tool help me to link and connect the very diverse thoughts or ideas in very organized way . I feel that people were very enthusiastic while doing this activity .
Approach
Since I found that the most significant viewpoint is the common experiences and learning , next time I would utilize the mind mapping activity more efficiently beginning stage for thinking exercises . At that point the modified realistic that joins their consolidated criticism can fill in as a source of perspective device all through the rest of their work .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Use of mind mapping tool to collect the innovative ideas and link them with
main objective
Challenge :
The challenge was the innovative idea generation among the diverse group of stakeholders around ( 50 members ) . Main theme was the renewable sources . It was challenging task to accumulate the ideas and link with main theme .
Selection
I used mind mapping tool for above task . The extraordinary thing about mind mapping tool is that you can put your thoughts down in any appeal , when they fly into your head . You are not compelled by deduction all together . Basically , you can toss out all thoughts , at that point stress over redesigning them later .
Application
I wrote down the principle thought which renewable sources was solidified in a focal picture . The primary subjects emanate from the focal picture as ' branches ' , which was the sub theme of main idea ( sub categories of renewable sources ) . Then I wrote down the ideas which was generated by stakeholders in respective sub theme or again in branched structure as we can call it a ‘ twig ” of category
Insight
Mind mapping is a profoundly powerful method of getting data all through your mind . Mind mapping is an innovative and legitimate methods for note - taking and note - production that truly " maps out " your thoughts . I can definitely say that mind mapping tool help me to link and connect the very diverse thoughts or ideas in very organized way . I feel that people were very enthusiastic while doing this activity .
Approach
Since I found that the most significant viewpoint is the common experiences and learning , next time I would utilize the mind mapping activity more efficiently beginning stage for thinking exercises . At that point the modified realistic that joins their consolidated criticism can fill in as a source of perspective device all through the rest of their work .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 21243 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge and Selection : I chose storytelling for my challenge . I work in IT Services and run a group that specializes in rapid response engineering support for large scale Data Center Migrations . A vitally important part of the work involves working through complicated technical problems that are spread over multiple geographic locations , on different technology platforms ( applications to networks ) and limited by the amount of time we must successfully resolve problems . The tool I chose from the course was the Storytelling tool . It is the most relevant tool that I use in my work .
Application : During the past week I was called in the middle of the night to assist a customer with a technical problem they had . The problem was associated with a circuit provided between two data centers from a third - party company . The third - party device experienced issues that were not automatically reported to their technical support team for resolution . This in turn led to my customer trying to copy data from one place to the other and experiencing a failure . My customer then called my team to report an issue with my service . I assembled my team and began diagnosing what had broken in the network . We were able to quickly identify the source of the failure and engage the third - party company to repair the faulty device . The project using this service was able to continue with their work and not miss their deadline and did not incur any financial penalty . Despite the success of the project , it was discovered that the device had been experiencing this fault condition for 16 hours in advance of the migration work . This caused considerable controversy amongst management .
By capturing the events in real - time as they unfolded , I was able to reassemble the outage and restoration into a coherent story for management at both companies to review and understand what had occurred , when it had occurred , why it had occurred , where it occurred and most importantly how it was dealt with . This allowed management to understand who was at fault for what and where to assess blame if any was required . This level of transparency is critically important for maintaining good relationships . Honesty is vital t the success of the work my team does and any attempts to obfuscate or blur accountability are easy to spot and leave a bad feeling with the customer .
Insight : I have learned that telling a good , honest and thorough story will often help present sometimes uncomfortable or embarrassing information in a way that does not make the listener feel as though they are being misinformed or deceived . “ The facts are friendly even when they are not ” is an often - repeated phrase in legal circles , but it ’s message carries over to technical work and any activity that involves communication around incidents in a business relationship . Presenting facts as a story with a start middle and end often makes it easy for all parties to absorb the relevant details and make appropriate decisions based on understanding rather than on misunderstanding .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge and Selection : I chose storytelling for my challenge . I work in IT Services and run a group that specializes in rapid response engineering support for large scale Data Center Migrations . A vitally important part of the work involves working through complicated technical problems that are spread over multiple geographic locations , on different technology platforms ( applications to networks ) and limited by the amount of time we must successfully resolve problems . The tool I chose from the course was the Storytelling tool . It is the most relevant tool that I use in my work .
Application : During the past week I was called in the middle of the night to assist a customer with a technical problem they had . The problem was associated with a circuit provided between two data centers from a third - party company . The third - party device experienced issues that were not automatically reported to their technical support team for resolution . This in turn led to my customer trying to copy data from one place to the other and experiencing a failure . My customer then called my team to report an issue with my service . I assembled my team and began diagnosing what had broken in the network . We were able to quickly identify the source of the failure and engage the third - party company to repair the faulty device . The project using this service was able to continue with their work and not miss their deadline and did not incur any financial penalty . Despite the success of the project , it was discovered that the device had been experiencing this fault condition for 16 hours in advance of the migration work . This caused considerable controversy amongst management .
By capturing the events in real - time as they unfolded , I was able to reassemble the outage and restoration into a coherent story for management at both companies to review and understand what had occurred , when it had occurred , why it had occurred , where it occurred and most importantly how it was dealt with . This allowed management to understand who was at fault for what and where to assess blame if any was required . This level of transparency is critically important for maintaining good relationships . Honesty is vital t the success of the work my team does and any attempts to obfuscate or blur accountability are easy to spot and leave a bad feeling with the customer .
Insight : I have learned that telling a good , honest and thorough story will often help present sometimes uncomfortable or embarrassing information in a way that does not make the listener feel as though they are being misinformed or deceived . “ The facts are friendly even when they are not ” is an often - repeated phrase in legal circles , but it ’s message carries over to technical work and any activity that involves communication around incidents in a business relationship . Presenting facts as a story with a start middle and end often makes it easy for all parties to absorb the relevant details and make appropriate decisions based on understanding rather than on misunderstanding .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 11778 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Mind Mapping Tool – Solving Extra Coaching Classes Problem
| 1 P a g e
Design Thinking and Innovation Tool Assignment – Mind Mapping
Challenge and Selection
My son is a 9th grader and is studying in one of the best schools in our locality . Most of the students in his grade , including him go for extra coaching classes in spite of which they do not score high , struggle to complete their school work , do not get enough time to perform sport activity and many of them are getting excessively overweight as per their age and height . We have a What ’s App group for parent ’s of 9th graders and within the group many of us believe that if our child goes to the best school , then there should n’t be a need for extra coaching classes and it is because of the time spent in the coaching classes that there is dearth of time and the child struggles to perform extra - curricular activities .
I decided to collect a group of 8 mothers , one of them who was also a Parent - Teacher co - ordinator to form a team in order to understand the reason for the above challenge mentioned and come up with proposed solutions .
The tool that we chose to use was “ Mind Mapping tool ” , since we had understood that in our quest to resolve the challenge there would be varied people right from school Principal , teachers , parents , students that we would be interacting with . The data gathered due to the interaction would be large and there would be patterns and insights that would have to be established from this large data .
Application
With the help of the mother who was a Parent - Teacher coordinator , we got a buy - in from the school principal for the above challenge mentioned . Using the school database we selected the participants for the Mind Mapping exercise and they were invited for a 3 hour workshop at the school . The participants selected were as follows
1 ) Parents of children wherein both parents are working – 3 sets 2 ) Parents of children wherein only 1 parent is working – 3 sets 3 ) School Principal - 1 number 4 ) Class Co - ordinator – Teacher for grade 9 – 1 number 5 ) Teacher of Maths , Science , because most of the students go for extra coaching classes for these
subjects – 4 numbers
6 ) Students who score 80 % and above – 2 numbers 7 ) Students who score 70 % - 79 % - 2 numbers 8) Students who score 60 % - 69 % - 2 numbers 9 ) Students who score less than 60 % - 2 numbers
The following procedure was followed . 1 ) 3 flip boards were arranged , one each for the Parent group , Principal and Teacher group and
Student group and provided post - its and green dot stickers to each of the participants .
2 ) Each group was given clear instruction not to converse within and across groups 3 ) The challenge was announced that each participant needs to provide their thoughts on the pain
area that “ Why do students need to go for extra coaching classes ” . The thoughts were to be
Mind Mapping Tool – Solving Extra Coaching Classes Problem
| 2 P a g e
written on the post - it and stuck on the assigned flip board . The time given for this activity was 20 mins .
4 ) Each group was then allowed to review the post - its of their group as well as across groups . If the
participant aligns to the thought of some other participant he / she can put a green dot on the requisite post it . The time given for this activity was 20 mins .
5 ) The post - its that gained the maximum number of green dots was chosen as the design criteria
for the next stage . Some of the design criteria that were identified were as follows
a. Unable to apply the concepts while solving numerical in Maths and Physics . b. Reinforcement of concepts missing . c. Teachers rush with syllabus . d. Teachers pay attention to the ones who are bright students and the average and/or shy
students are left behind .
e. Some of school teachers conduct coaching classes after school hours , where the
concepts are clarified better .
Insight
I have found Mind Mapping tool be an excellent tool to bring out unarticulated facts . It lets the participants express their thoughts without being intimidated , influenced by the stature , age , sex etc . of the other participants i.e. everyone gets an equal opportunity . For e.g. It was the student group and the parent group who had voiced that the “ Teachers rush with syllabus ” which otherwise the students would have feared to mention in front of their teachers .
Approach
For any future design thinking requirement I would continue to use the Mind Mapping tool to answer the “ What is ? ” part of the design thinking process , because of its ease of use and unbiased output it provides , in case the right set of participants are chosen . Another tool that I would experiment on is the “ Personas ” tool . This tool I would use to gather data from the student group and organize the data to identify students of particular set of characteristics . In order to identify the personas , I would ask questions like
1 ) Why do you think you need to study Maths and Science ? 2 ) Would you enjoy solving Maths and Science in the form of puzzle or straight numerical
questions ?
3 ) Would you want to have more practical / laboratory time or the current time slot provided is
sufficient ?
Once the personas are identified then would move to identifying solutions for each of the personas .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping Tool – Solving Extra Coaching Classes Problem
| 1 P a g e
Design Thinking and Innovation Tool Assignment – Mind Mapping
Challenge and Selection
My son is a 9th grader and is studying in one of the best schools in our locality . Most of the students in his grade , including him go for extra coaching classes in spite of which they do not score high , struggle to complete their school work , do not get enough time to perform sport activity and many of them are getting excessively overweight as per their age and height . We have a What ’s App group for parent ’s of 9th graders and within the group many of us believe that if our child goes to the best school , then there should n’t be a need for extra coaching classes and it is because of the time spent in the coaching classes that there is dearth of time and the child struggles to perform extra - curricular activities .
I decided to collect a group of 8 mothers , one of them who was also a Parent - Teacher co - ordinator to form a team in order to understand the reason for the above challenge mentioned and come up with proposed solutions .
The tool that we chose to use was “ Mind Mapping tool ” , since we had understood that in our quest to resolve the challenge there would be varied people right from school Principal , teachers , parents , students that we would be interacting with . The data gathered due to the interaction would be large and there would be patterns and insights that would have to be established from this large data .
Application
With the help of the mother who was a Parent - Teacher coordinator , we got a buy - in from the school principal for the above challenge mentioned . Using the school database we selected the participants for the Mind Mapping exercise and they were invited for a 3 hour workshop at the school . The participants selected were as follows
1 ) Parents of children wherein both parents are working – 3 sets 2 ) Parents of children wherein only 1 parent is working – 3 sets 3 ) School Principal - 1 number 4 ) Class Co - ordinator – Teacher for grade 9 – 1 number 5 ) Teacher of Maths , Science , because most of the students go for extra coaching classes for these
subjects – 4 numbers
6 ) Students who score 80 % and above – 2 numbers 7 ) Students who score 70 % - 79 % - 2 numbers 8) Students who score 60 % - 69 % - 2 numbers 9 ) Students who score less than 60 % - 2 numbers
The following procedure was followed . 1 ) 3 flip boards were arranged , one each for the Parent group , Principal and Teacher group and
Student group and provided post - its and green dot stickers to each of the participants .
2 ) Each group was given clear instruction not to converse within and across groups 3 ) The challenge was announced that each participant needs to provide their thoughts on the pain
area that “ Why do students need to go for extra coaching classes ” . The thoughts were to be
Mind Mapping Tool – Solving Extra Coaching Classes Problem
| 2 P a g e
written on the post - it and stuck on the assigned flip board . The time given for this activity was 20 mins .
4 ) Each group was then allowed to review the post - its of their group as well as across groups . If the
participant aligns to the thought of some other participant he / she can put a green dot on the requisite post it . The time given for this activity was 20 mins .
5 ) The post - its that gained the maximum number of green dots was chosen as the design criteria
for the next stage . Some of the design criteria that were identified were as follows
a. Unable to apply the concepts while solving numerical in Maths and Physics . b. Reinforcement of concepts missing . c. Teachers rush with syllabus . d. Teachers pay attention to the ones who are bright students and the average and/or shy
students are left behind .
e. Some of school teachers conduct coaching classes after school hours , where the
concepts are clarified better .
Insight
I have found Mind Mapping tool be an excellent tool to bring out unarticulated facts . It lets the participants express their thoughts without being intimidated , influenced by the stature , age , sex etc . of the other participants i.e. everyone gets an equal opportunity . For e.g. It was the student group and the parent group who had voiced that the “ Teachers rush with syllabus ” which otherwise the students would have feared to mention in front of their teachers .
Approach
For any future design thinking requirement I would continue to use the Mind Mapping tool to answer the “ What is ? ” part of the design thinking process , because of its ease of use and unbiased output it provides , in case the right set of participants are chosen . Another tool that I would experiment on is the “ Personas ” tool . This tool I would use to gather data from the student group and organize the data to identify students of particular set of characteristics . In order to identify the personas , I would ask questions like
1 ) Why do you think you need to study Maths and Science ? 2 ) Would you enjoy solving Maths and Science in the form of puzzle or straight numerical
questions ?
3 ) Would you want to have more practical / laboratory time or the current time slot provided is
sufficient ?
Once the personas are identified then would move to identifying solutions for each of the personas .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 19551 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example Reflection – Learning Launch
Challenge
The pre - launch ramp up of an industrial product ( non - software nor service ) is complex process . The developed product , which has only seen relatively controlled conditions , faces then an expensive and too often dramatic reality check . Involving various stakeholders and agendas : Manufacturing something new in higher scale and lower control conditions in a facility trained for ‘ always do the same ’ . Field application by specialized users , used ‘ the usual stuff ’ and observing the newcomer as an unnecessary change .
Selection
In this context , many factors / properties , not intrinsic to product performance or specifications , are key to its correct manufacturing and application success . Both required ( yet not sufficient ) for a commercial success .
Instead of gesstimating these factors , it is preferred and more efficient to perform a learning launch with a minimum viable product ( MVP ) . Which is usually more mature than a SW / Service equivalent . But still open to take in the lessons and modifications raised by a learning launch going through both manufacturing and application stages , gathering customer feedback .
Application
We used learning launch in a new product development to update a product range unchanged for +10yr . Which involved manufacturing process modification , field application updates and a lot of organizational expectation – anxiety .
Second development iteration ( out of four ) yielded an acceptable MVP . Which was taken to a series of manufacturing rounds scaling up 104 the usual batch size and taken for field application . Selection of ‘ close ’ locations allowed not only to adjust the technical parameters , but most relevant gathering the feedback from operators , shift and site managers . Generally overlooked stakeholders , but whose insight and buy – in is critical for product quality , performance , and ‘ reputation ’ .
Insight
Assistance of product developers to the learning launch allowed to gather and translate ‘ observational ’ into technical parameters . Many of these ( i.e. block stiffness and internal color ) were not affecting product performance and would have never been identified in standard product profiling . Moreover , post launch learning would neither be possible since developers would by then be mobilized to other projects , away from this one .
On the flip side , organization anxiety effects were underestimated . The learning launch didactics and communication did not prevent bad mouthing for product underperformance . Disregarding that this could be expected for the MVP and the learning launch goal was not the superior performance of the specific MVP tested .
Approach
Next time will not overlook but rather take advantage that learning launch also offers learning possibilities on how the organization will react at political level , what are the undeclared expectations and positions of the different collectives .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Learning Launch
Challenge
The pre - launch ramp up of an industrial product ( non - software nor service ) is complex process . The developed product , which has only seen relatively controlled conditions , faces then an expensive and too often dramatic reality check . Involving various stakeholders and agendas : Manufacturing something new in higher scale and lower control conditions in a facility trained for ‘ always do the same ’ . Field application by specialized users , used ‘ the usual stuff ’ and observing the newcomer as an unnecessary change .
Selection
In this context , many factors / properties , not intrinsic to product performance or specifications , are key to its correct manufacturing and application success . Both required ( yet not sufficient ) for a commercial success .
Instead of gesstimating these factors , it is preferred and more efficient to perform a learning launch with a minimum viable product ( MVP ) . Which is usually more mature than a SW / Service equivalent . But still open to take in the lessons and modifications raised by a learning launch going through both manufacturing and application stages , gathering customer feedback .
Application
We used learning launch in a new product development to update a product range unchanged for +10yr . Which involved manufacturing process modification , field application updates and a lot of organizational expectation – anxiety .
Second development iteration ( out of four ) yielded an acceptable MVP . Which was taken to a series of manufacturing rounds scaling up 104 the usual batch size and taken for field application . Selection of ‘ close ’ locations allowed not only to adjust the technical parameters , but most relevant gathering the feedback from operators , shift and site managers . Generally overlooked stakeholders , but whose insight and buy – in is critical for product quality , performance , and ‘ reputation ’ .
Insight
Assistance of product developers to the learning launch allowed to gather and translate ‘ observational ’ into technical parameters . Many of these ( i.e. block stiffness and internal color ) were not affecting product performance and would have never been identified in standard product profiling . Moreover , post launch learning would neither be possible since developers would by then be mobilized to other projects , away from this one .
On the flip side , organization anxiety effects were underestimated . The learning launch didactics and communication did not prevent bad mouthing for product underperformance . Disregarding that this could be expected for the MVP and the learning launch goal was not the superior performance of the specific MVP tested .
Approach
Next time will not overlook but rather take advantage that learning launch also offers learning possibilities on how the organization will react at political level , what are the undeclared expectations and positions of the different collectives .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 15618 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | USE OF MIND MAPPING TO ORGANIZE A SYMPOSIUM
The challenge here is to organise a symposium at college level . It includes the participation of every College in the region . The students in and below third year can participate in this symposium . Students , professors and all other Students in the college are welcomed to this symposium .
Mind Mapping is the tool I have used to help me organise this symposium . Mind mapping tool allows the user to organise his / her thoughts through drawing a simple mind map , so that the user could know about the challenge . Here the mind mapping helped me see through the things which should be done before and during the symposium .
I have applied the Mind Mapping here to know about the preparations to be done in the symposium . I have drawn a mind map connecting students with their projects and with their professor so that I could arrange the symposium with a count of members and projects .
This mind mapping allowed me to think of various ideology to organise the symposium and helped to prevent me from doing any mistakes . It allowed me to think in various aspects so that I had various choices .
Next time I would like to use the tool VISUALIZATION for organising the same symposium . Since I had feedback from various members participated in the symposium I would use it for the next time in the Visualization .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: USE OF MIND MAPPING TO ORGANIZE A SYMPOSIUM
The challenge here is to organise a symposium at college level . It includes the participation of every College in the region . The students in and below third year can participate in this symposium . Students , professors and all other Students in the college are welcomed to this symposium .
Mind Mapping is the tool I have used to help me organise this symposium . Mind mapping tool allows the user to organise his / her thoughts through drawing a simple mind map , so that the user could know about the challenge . Here the mind mapping helped me see through the things which should be done before and during the symposium .
I have applied the Mind Mapping here to know about the preparations to be done in the symposium . I have drawn a mind map connecting students with their projects and with their professor so that I could arrange the symposium with a count of members and projects .
This mind mapping allowed me to think of various ideology to organise the symposium and helped to prevent me from doing any mistakes . It allowed me to think in various aspects so that I had various choices .
Next time I would like to use the tool VISUALIZATION for organising the same symposium . Since I had feedback from various members participated in the symposium I would use it for the next time in the Visualization .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 10441 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Design Thinking for Innovation - Final Assignment November 2020
Challenge : Describe your challenge , including all relevant information . I worked in the Financial Services industry in the US from the early 1992 ’s to 2009 . As the Head of Wema Bank Plc in the Office of the COO , I managed the North America support functions for Customer Service and Collections operations for various financial products like Credit Cards , Retail Bank , Mortgage , Student and Auto loans . In 2008 , this industry was hit by the now well - known and notorious financial crisis . This was a pivotal chapter that caused a paradigm shift in how banks and financial institutions ran their business . From a focus on offering competitive products and achieving high customer satisfaction , it pivoted to aggressively driving expense optimization initiatives. This was both essential from a business sustenance standpoint but also from the PR/ optics side due to the TARP money that had been afforded to many banks during this time by the US Government . This led to a single track focus on cost cuts and driving expenses down over the next few years . Desperate to meet this goal of reducing expenses as much and as quickly as possible , various business units in my organization unanimously chose the two most obvious ( ‘low hanging fruit’ ) solutions : Automation and Outsourcing. Automating all feasible customer communication channels ( Interactive Voice Response ) and outsourcing operations to cost effective locations ( typically offshore ) . Both of these approaches were tremendous successes as was evident from the financials at the end of the year . However , we saw a significant decrease in new business and the sales of the financial products and services we offered declined by over 30 % in the same period . This was a serious red flag as it shook the very foundation of business sustenance . The Office of the COO issued a directive to pause and analyze data to understand what was driving this and whether it was related to the expense optimization measures we had put in place recently . As the Head of PMO , I was tasked with driving this effort to understand the relationship and dependencies to come up with creative solutions to tackle both expense optimization and new business . Selection : In your own words , briefly describe the tool you selected ( e.g. , what it is and why you selected it for your challenge -- including any appropriate video lecture references ) . For this exercise , I chose the Mind Map * tool . The organization had employed two strategies as a ‘ knee jerk/ gut ’ reaction to the industry crisis . While that was solving the immediate problem at hand of expenses , it was causing repercussions in other areas . To be able to solve this , it was vital to understand the data and analyze the patterns to understand cause and effect . This analysis of ‘ what - is ’ was critical to understand the organization ’s current reality and hone in on insights from the data we had . These would form the basis for the ‘ what - if ’ brainstorming phase that would seek to identify meaningful and creative solutions for the road ahead . * Design Thinking - Week 3 : Idea Generation ( Sophie Tolu ) and Mind Mapping Tool ( Carolyn Martinez ) Application : Describe how you applied the tool you selected to your challenge ( e.g. , what you did and how the tool was applied effectively or ineffectively ) .
----- Please continue to next page
Design Thinking for Innovation - Final Assignment November 2020
I organized this exercise in the following way : Step 1 : Identify key stakeholders - Business Unit Leaders , Finance , Engineering etc . Step 2 : Obtain alignment problem statement ( ‘ what - is ’ ) and key data points available Step 3 : Organize focus groups to have an engaging and interactive conversation on the above Step 4 : Summarize key findings , patterns and insights Step 5 : Document design criteria based on the above learnings The 5 focus groups ( one for each line of business ) was the most time consuming yet insightful of the five steps . Participants included representation from all lines of business so as to benefit from a learning experience while also keeping an eye out for cross functional dependencies and impacts . The first task was to whiteboard the business journey from ‘ what - was ’ to ‘ what - is ’ . The group utilized post - it notes to identify the steps taken and how they contributed to the current reality of the organization . The second task was to whiteboard the customer journey to understand how the business journey had impacted and changed the customer experience . This was important as we needed to understand the cause and effect to be able to derive meaningful insights . Finally , for the third task , we had a deep dive into the data and analytics available to quantify the themes and trends we had observed . Insight : Describe the insight you gained from applying the tool you selected to your challenge ( e.g. , how an insight affected your thinking about the challenge and about design thinking more broadly ) . The quantitative analysis showed that expense optimization initiatives and customer satisfaction ( CSAT ) were positively correlated , meaning there was a definitive cause and effect between the two . There were no perceptible differences between the impact of either Automation or Outsourcing - they were both complemented by proportional decline in CSAT scores . However , declining CSAT scores were also observed in smaller lines of business that had not aggressively employed the expense optimization initiatives . This showed the interconnectivity and dependence between the different lines of business . This is where the qualitative data from the focus groups really helped . Customers preferred to talk to an agent rather than an automated IVR system ( evident from the requests to transfer to a live agent data ) . However , the CSAT scores were still low despite and after a conversation with the live agent . A focus group with select customers identified the following contributors : customers with multiple products and services ( eg . a customer with both credit card and mortgage accounts ) were kept bouncing around by the IVR system ; customers that talked to a live agent found them wanting of knowledge and information about highly specialized products ( eg . agent in India did not understand student loans in the US ) . The key insights we gained from this exercise was mind blowing . The fundamental problem that was unearthed was that the organization had approached the problem in a two - pronged way - business journey and customer journey . This was evident from the visual whiteboard exercise where multiple misalignments were detected between the two journeys . While expense optimization is good for the business and the balance sheet , customer satisfaction is what is
Design Thinking for Innovation - Final Assignment November 2020
needed for long term sustenance and success of the company . The design criteria that were formulated included two key elements : higher complexity products and services should be serviced by Subject Matter Experts , high value ( monetary measure ) and high breadth customers ( multiple products ) should be serviced by a live agent , circumventing the IVR system . These groundbreaking insights focused our subsequent steps and helped bring together creative and intuitive solutions that solved both the business and customer problems . Approach : Describe what you might do differently next time -- applying the same tool you selected or a different one -- and the reason(s ) why . While this was a very enlightening exercise , this unfortunately came a bit late in the timeline . The initial solutions of Automation and Outsourcing were employed with only the business problem in mind . Had there been a deep dive into the various contributing factors and dependencies ahead of time , we could have saved a very costly and time consuming effort . This was a good lesson for the future for me personally about focusing on all aspects of ‘ what - is ’ before delving into the ‘ what - if ’ .
x - x - x - x - x
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking for Innovation - Final Assignment November 2020
Challenge : Describe your challenge , including all relevant information . I worked in the Financial Services industry in the US from the early 1992 ’s to 2009 . As the Head of Wema Bank Plc in the Office of the COO , I managed the North America support functions for Customer Service and Collections operations for various financial products like Credit Cards , Retail Bank , Mortgage , Student and Auto loans . In 2008 , this industry was hit by the now well - known and notorious financial crisis . This was a pivotal chapter that caused a paradigm shift in how banks and financial institutions ran their business . From a focus on offering competitive products and achieving high customer satisfaction , it pivoted to aggressively driving expense optimization initiatives. This was both essential from a business sustenance standpoint but also from the PR/ optics side due to the TARP money that had been afforded to many banks during this time by the US Government . This led to a single track focus on cost cuts and driving expenses down over the next few years . Desperate to meet this goal of reducing expenses as much and as quickly as possible , various business units in my organization unanimously chose the two most obvious ( ‘low hanging fruit’ ) solutions : Automation and Outsourcing. Automating all feasible customer communication channels ( Interactive Voice Response ) and outsourcing operations to cost effective locations ( typically offshore ) . Both of these approaches were tremendous successes as was evident from the financials at the end of the year . However , we saw a significant decrease in new business and the sales of the financial products and services we offered declined by over 30 % in the same period . This was a serious red flag as it shook the very foundation of business sustenance . The Office of the COO issued a directive to pause and analyze data to understand what was driving this and whether it was related to the expense optimization measures we had put in place recently . As the Head of PMO , I was tasked with driving this effort to understand the relationship and dependencies to come up with creative solutions to tackle both expense optimization and new business . Selection : In your own words , briefly describe the tool you selected ( e.g. , what it is and why you selected it for your challenge -- including any appropriate video lecture references ) . For this exercise , I chose the Mind Map * tool . The organization had employed two strategies as a ‘ knee jerk/ gut ’ reaction to the industry crisis . While that was solving the immediate problem at hand of expenses , it was causing repercussions in other areas . To be able to solve this , it was vital to understand the data and analyze the patterns to understand cause and effect . This analysis of ‘ what - is ’ was critical to understand the organization ’s current reality and hone in on insights from the data we had . These would form the basis for the ‘ what - if ’ brainstorming phase that would seek to identify meaningful and creative solutions for the road ahead . * Design Thinking - Week 3 : Idea Generation ( Sophie Tolu ) and Mind Mapping Tool ( Carolyn Martinez ) Application : Describe how you applied the tool you selected to your challenge ( e.g. , what you did and how the tool was applied effectively or ineffectively ) .
----- Please continue to next page
Design Thinking for Innovation - Final Assignment November 2020
I organized this exercise in the following way : Step 1 : Identify key stakeholders - Business Unit Leaders , Finance , Engineering etc . Step 2 : Obtain alignment problem statement ( ‘ what - is ’ ) and key data points available Step 3 : Organize focus groups to have an engaging and interactive conversation on the above Step 4 : Summarize key findings , patterns and insights Step 5 : Document design criteria based on the above learnings The 5 focus groups ( one for each line of business ) was the most time consuming yet insightful of the five steps . Participants included representation from all lines of business so as to benefit from a learning experience while also keeping an eye out for cross functional dependencies and impacts . The first task was to whiteboard the business journey from ‘ what - was ’ to ‘ what - is ’ . The group utilized post - it notes to identify the steps taken and how they contributed to the current reality of the organization . The second task was to whiteboard the customer journey to understand how the business journey had impacted and changed the customer experience . This was important as we needed to understand the cause and effect to be able to derive meaningful insights . Finally , for the third task , we had a deep dive into the data and analytics available to quantify the themes and trends we had observed . Insight : Describe the insight you gained from applying the tool you selected to your challenge ( e.g. , how an insight affected your thinking about the challenge and about design thinking more broadly ) . The quantitative analysis showed that expense optimization initiatives and customer satisfaction ( CSAT ) were positively correlated , meaning there was a definitive cause and effect between the two . There were no perceptible differences between the impact of either Automation or Outsourcing - they were both complemented by proportional decline in CSAT scores . However , declining CSAT scores were also observed in smaller lines of business that had not aggressively employed the expense optimization initiatives . This showed the interconnectivity and dependence between the different lines of business . This is where the qualitative data from the focus groups really helped . Customers preferred to talk to an agent rather than an automated IVR system ( evident from the requests to transfer to a live agent data ) . However , the CSAT scores were still low despite and after a conversation with the live agent . A focus group with select customers identified the following contributors : customers with multiple products and services ( eg . a customer with both credit card and mortgage accounts ) were kept bouncing around by the IVR system ; customers that talked to a live agent found them wanting of knowledge and information about highly specialized products ( eg . agent in India did not understand student loans in the US ) . The key insights we gained from this exercise was mind blowing . The fundamental problem that was unearthed was that the organization had approached the problem in a two - pronged way - business journey and customer journey . This was evident from the visual whiteboard exercise where multiple misalignments were detected between the two journeys . While expense optimization is good for the business and the balance sheet , customer satisfaction is what is
Design Thinking for Innovation - Final Assignment November 2020
needed for long term sustenance and success of the company . The design criteria that were formulated included two key elements : higher complexity products and services should be serviced by Subject Matter Experts , high value ( monetary measure ) and high breadth customers ( multiple products ) should be serviced by a live agent , circumventing the IVR system . These groundbreaking insights focused our subsequent steps and helped bring together creative and intuitive solutions that solved both the business and customer problems . Approach : Describe what you might do differently next time -- applying the same tool you selected or a different one -- and the reason(s ) why . While this was a very enlightening exercise , this unfortunately came a bit late in the timeline . The initial solutions of Automation and Outsourcing were employed with only the business problem in mind . Had there been a deep dive into the various contributing factors and dependencies ahead of time , we could have saved a very costly and time consuming effort . This was a good lesson for the future for me personally about focusing on all aspects of ‘ what - is ’ before delving into the ‘ what - if ’ .
x - x - x - x - x
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 14499 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenges
The restructuring in an organization is a great challenge as well as an opportunity . My organization has seen a recent restructuring where global sales team performance tracking teams had been centralized under the umbrella of one Centre of Excellence . This had been a strategic step to improve the efficiency and effectiveness of the organizations and the new team formed , had new personnel who had to take over the new roles under new guidance . The change management around the new operating environment has been enormous as there was very less transparency in the previous operating environment . The internal customers ( Sales team ) have been apprehensive about the changes as this will impact the performance based calculations of incentives – a direct monetary impact . My task as the project manager was to create a framework where cross functional teams such as IT , product development team , incentive calculation team , Sales team and some more partner teams worked together to help the sales organization that drives > $ 20B revenue for the company . The challenge was to tell a story to build trust and transition to normal day - to - day operations quickly .
Tool Selection
The communication is the heart of the change management . However the simplicity of the communication is downright critical when it comes to buy - ins from stakeholders and ongoing trust in the process . I have engaged with a consulting team to extract information about how the transaction data stored in the Big data platform that circle around the organization and tell a visually compelling story about the dependency on each party ’s role for making the timely and accurate payments for sales team incentives . The tool of choice was to have visualization for enhanced transparency for different parties involved who are located in multiple locations globally . Face to Face conversations was not efficient and timely for such a large undertaking . So we have built a standardized and highly visual communication framework .
Tool Application
There were different visualization templates created for different parties ( one for senior leaders and decisions makers , one for a big internal ecosystem including all the partners ( IT , product etc . ) who are contributors in the whole chain and final one for frontline sales team )
Senior leader visualization tools are a summarized version of the status of the transition , ongoing quantification of categorical risks and steps taken to mitigate .
The second ( more detailed ones ) was for key contributors in the E2E chain who gets to receive the health of ongoing cycles and challenges to critical path of execution . This visualization was important to identify initial challenges and repeatable fallouts and publish the quantifiable issue , challenges and drivers and provide an opportunity to each party in the big ecosystem to re - evaluate their internal process . The simplicity of a consistent simple message about the process from the beginning is important to build trust on the new COE . The Use Case diagrams for all critical paths were shared
with this ecosystem . This included everyone ’s roles , responsibilities and SLA and was communicated to these internal partners as rules of engagement .
Finally , an ongoing simple message to Sales team on the status of incentives and payout dates was devised .
Insight and Approach
Building out the tool for the first time , the message has more verbal sections in it . Additionally , the face to face storytelling technique was employed in the beginning of transition to have more engagement and stronger relationship , but later on as the COE story settled in for good , the verbal meetings were less frequent and mode of status - based - storytelling were converted into pictorial format .
Based on feedback from different individuals , the template was made less wordy and more intuitive . Additionally the insights were based on one single visualization template too . But as one size does not fit all , the intent of communication and the change management was overlooked by many as the language was not customized to the way they can respond to e.g. the sales team leadership was spending way too much time in the detailed working of the internal workings of partner teams , the frontline sales teams were aggravated to see way too much information that do not impact their day to day jobs and the internal ecosystem partners did not see what actions they need to take . Finally , after separating the communication and visualization technique for each group , we have nailed the desired actions from each party i.e. the sales team and their leadership got back their time to focus on building more sales pipeline and found transparency ( without too much details that threw them way ) and finally every partner in the ecosystem identified actionable insights that help them change their process to align in the new operating environment .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenges
The restructuring in an organization is a great challenge as well as an opportunity . My organization has seen a recent restructuring where global sales team performance tracking teams had been centralized under the umbrella of one Centre of Excellence . This had been a strategic step to improve the efficiency and effectiveness of the organizations and the new team formed , had new personnel who had to take over the new roles under new guidance . The change management around the new operating environment has been enormous as there was very less transparency in the previous operating environment . The internal customers ( Sales team ) have been apprehensive about the changes as this will impact the performance based calculations of incentives – a direct monetary impact . My task as the project manager was to create a framework where cross functional teams such as IT , product development team , incentive calculation team , Sales team and some more partner teams worked together to help the sales organization that drives > $ 20B revenue for the company . The challenge was to tell a story to build trust and transition to normal day - to - day operations quickly .
Tool Selection
The communication is the heart of the change management . However the simplicity of the communication is downright critical when it comes to buy - ins from stakeholders and ongoing trust in the process . I have engaged with a consulting team to extract information about how the transaction data stored in the Big data platform that circle around the organization and tell a visually compelling story about the dependency on each party ’s role for making the timely and accurate payments for sales team incentives . The tool of choice was to have visualization for enhanced transparency for different parties involved who are located in multiple locations globally . Face to Face conversations was not efficient and timely for such a large undertaking . So we have built a standardized and highly visual communication framework .
Tool Application
There were different visualization templates created for different parties ( one for senior leaders and decisions makers , one for a big internal ecosystem including all the partners ( IT , product etc . ) who are contributors in the whole chain and final one for frontline sales team )
Senior leader visualization tools are a summarized version of the status of the transition , ongoing quantification of categorical risks and steps taken to mitigate .
The second ( more detailed ones ) was for key contributors in the E2E chain who gets to receive the health of ongoing cycles and challenges to critical path of execution . This visualization was important to identify initial challenges and repeatable fallouts and publish the quantifiable issue , challenges and drivers and provide an opportunity to each party in the big ecosystem to re - evaluate their internal process . The simplicity of a consistent simple message about the process from the beginning is important to build trust on the new COE . The Use Case diagrams for all critical paths were shared
with this ecosystem . This included everyone ’s roles , responsibilities and SLA and was communicated to these internal partners as rules of engagement .
Finally , an ongoing simple message to Sales team on the status of incentives and payout dates was devised .
Insight and Approach
Building out the tool for the first time , the message has more verbal sections in it . Additionally , the face to face storytelling technique was employed in the beginning of transition to have more engagement and stronger relationship , but later on as the COE story settled in for good , the verbal meetings were less frequent and mode of status - based - storytelling were converted into pictorial format .
Based on feedback from different individuals , the template was made less wordy and more intuitive . Additionally the insights were based on one single visualization template too . But as one size does not fit all , the intent of communication and the change management was overlooked by many as the language was not customized to the way they can respond to e.g. the sales team leadership was spending way too much time in the detailed working of the internal workings of partner teams , the frontline sales teams were aggravated to see way too much information that do not impact their day to day jobs and the internal ecosystem partners did not see what actions they need to take . Finally , after separating the communication and visualization technique for each group , we have nailed the desired actions from each party i.e. the sales team and their leadership got back their time to focus on building more sales pipeline and found transparency ( without too much details that threw them way ) and finally every partner in the ecosystem identified actionable insights that help them change their process to align in the new operating environment .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 22036 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge Coming into a new startup , my first task was to rebrand so that we could accurately represent ourselves within the market . Our initial branding had been pieced together by the developers who had built the product in the first place -- therefore there was no expertise , research conducted , and much of the brand centered around what the four founding members preferred .
Selection Because the end user ’s experience was entirely unknown to us , I decided to use the storytelling tool in order to focus solely on their experiences , in their words . Because brands themselves need to be stories that end users can resonate with and be inspired by , it made sense to us to first start with what resonated and inspired our users by simply asking them to share experiences in which they felt particularly connected to a brand or product .
Application To begin , a small pool of people who fit our target audience were included in user interviews where we simply asked them to tell us about brands or products that they felt connected to and why . Answers ranged from color schemes feeling fresh or innovative , using humor in microcopy , or seeing ads that made them feel a part of something bigger than themselves . We transcribed each interview , identified the commonalities , and grouped them so that we could quickly assess the things that mattered most to the interviewees . We noticed a trend of the words empathetic , fun , and intentional and were able to feed those words right into our brand ’s origin story . This way , right from the start , our brand was centered around the ideals of our customers rather than our own preconceived notions .
Throughout the branding process we checked in with new target audience members , asking them to share their stories so that they would be reflected . By the end of the process , our entire brand was an accumulation of our user ’s stories and was very well received when launched .
Insight In previous rebrands , we had always started building upon the values and stories of the company stakeholders rather than the end users , resulting in brands that did n’t quite connect to users the way we intended . By acting as a vessel to share user ’s stories , it was much easier for other members of our target audience to see themselves in the brand . It also gave us a shared vocabulary right out of the gate that expensive market research would n’t have uncovered as efficiently . It also allowed us to uncover some new ideas about our product roadmap .
Approach When collecting stories , I would definitely recommend investing in transcription technology . :) As for the process itself , it might have been more helpful to introduce the concept as an exercise so that stakeholders could see the value . There was a lot of pushback about focusing on the user ’s stories rather than theirs . Otherwise , we found the tool incredibly valuable .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge Coming into a new startup , my first task was to rebrand so that we could accurately represent ourselves within the market . Our initial branding had been pieced together by the developers who had built the product in the first place -- therefore there was no expertise , research conducted , and much of the brand centered around what the four founding members preferred .
Selection Because the end user ’s experience was entirely unknown to us , I decided to use the storytelling tool in order to focus solely on their experiences , in their words . Because brands themselves need to be stories that end users can resonate with and be inspired by , it made sense to us to first start with what resonated and inspired our users by simply asking them to share experiences in which they felt particularly connected to a brand or product .
Application To begin , a small pool of people who fit our target audience were included in user interviews where we simply asked them to tell us about brands or products that they felt connected to and why . Answers ranged from color schemes feeling fresh or innovative , using humor in microcopy , or seeing ads that made them feel a part of something bigger than themselves . We transcribed each interview , identified the commonalities , and grouped them so that we could quickly assess the things that mattered most to the interviewees . We noticed a trend of the words empathetic , fun , and intentional and were able to feed those words right into our brand ’s origin story . This way , right from the start , our brand was centered around the ideals of our customers rather than our own preconceived notions .
Throughout the branding process we checked in with new target audience members , asking them to share their stories so that they would be reflected . By the end of the process , our entire brand was an accumulation of our user ’s stories and was very well received when launched .
Insight In previous rebrands , we had always started building upon the values and stories of the company stakeholders rather than the end users , resulting in brands that did n’t quite connect to users the way we intended . By acting as a vessel to share user ’s stories , it was much easier for other members of our target audience to see themselves in the brand . It also gave us a shared vocabulary right out of the gate that expensive market research would n’t have uncovered as efficiently . It also allowed us to uncover some new ideas about our product roadmap .
Approach When collecting stories , I would definitely recommend investing in transcription technology . :) As for the process itself , it might have been more helpful to introduce the concept as an exercise so that stakeholders could see the value . There was a lot of pushback about focusing on the user ’s stories rather than theirs . Otherwise , we found the tool incredibly valuable .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 16463 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Design of a Management Reporting Cockpit
1 . Challenge
I am responsible for the Business Intelligence Systems at my company . One major project of the last year was to create a Top Management Cockpit for the top decision makers . The target was to cover the requirements of the headquarters as well as those of all the regions . The main divisions of the company should be covered like Finance , Operations and Market Management . These were defined as the categories of the reporting cockpit and these divisions were also the basis for the system authorizations . The biggest discussion was on one hand side which Key Performance Indicators to use for the cockpit and on the other hand side how to structure the system . Regarding the KPIs we decided every division should deliver 20 core KPIs . We would provide all of them but show only 5 of them in the Dashboards due to the reason of overloading with information . The KPIs could be changed every half year due to the reason to have the flexibility if the markets are changing rapidly and other steering mechanisms for the company win relevance . The design of the system was the more difficult topic . We decided to sit together and discuss this with the main stakeholders . The design had technical constraints like the run on notebooks , tablets and mobile phones and business orientated constraints like user friendliness .
2 . Selection
I selected Visualization for the determination of the cockpit design . The main reason was that there are different people with very different mindset and background and from different departments involved in the process . The idea was to get a common understanding . The other reason was that this is a new topic and it gave us space for exploration and imagination . Therefor you need creativity and my idea was to foster creativity by using Visualization .
3 . Application
I organized a one day workshop with all the relevant stakeholders - 15 persons . That means people from different Business departments , IT departments and alignment functions . We split into 3 groups and every group had to deliver a slide of the customer and a slide of the user journey . Afterwards we merged all the outcomes into one big graphic .
Start with the user
We started with the user due to the reason that the user is the central part if you like to develop new software . We draw a user how he could be . We talked about his background , the possible job title , his main goals , his needs and pain points and rated his competencies . We created a slide with all this information with small pictures and the user in the middle . It was a creative and very interactive process . The people were motivated to work on that slide and everybody draw active on the picture . The outcome was the following : The user is a Manager , middle - age , responsible for one or more cost centers , not a power user of IT systems , proactive , works in teams , has team members who deliver KPI information to him , global focus , more conservative person , likes to work with graphics and diagrams .
How is the user journey ?
We went on with another slide and draw what is happening when the user starts to use the system . We clustered as following : Mindset ( What is in the persons mind while taking the action in the journey?)/ Action ( What actions does the Person take while going through the journey ? ) and Touchpoint ( What tools are in use ? ) and that expanded to the timeline how long the user is using the system . We draw for every step of the journey a little picture . For example : Mindset � Manager thinks : How are the sales today ? / Actions : Open app on mobile device / Touchpoints : Mobile device . We did this for the complete journey and developed how the person would potentially use the application .
How should the design be as a as a result of the user and the user journey ?
Out of that profiles and the journeys of every group we learned that we would need an easy to use software , high level information , real time data , a fast system . The person would need the system mainly on his phone due to the reason that the person travels often . Main points are mobile display and security due to the reason that he uses often Wi - Fi connections in different countries . If the person wants to know details he calls one of his employees . The system needs diagrams and concentrates on the most important KPIs . As a result of this information we developed a prototype of an application design .
4 . Insight
The insights focus on two different areas : On the one side to the working together itself and on the other side on the outcome . The working together is much easier if the people understand the same . Visualization helps to have the same picture in mind . The process of drawing something is also motivation for the persons . It ’s not only a passive work like listening to somebody , it ’s an active work which is also fun . The outcome of the process is more well - grounded and you find together more relevant details . E.g. if you look at a person , draw the person , draw his competencies and so on . The participants did extrapolation and thought about new possibilities .
5 . Approach
The use of Visualization was a good choice for the first step of the process . I would use the tool again . Storytelling would go more in the direction of a discussion . My idea was that the audience was too different and would lose itself in the discussion . Mind mapping could also be used for that problem , because it ’s also a creative process and it is possible bring different stakeholders together . Learning Launch could be the next step to go on with a mock up and test that with other stakeholders .
Due to corporate policy I am not able to connect graphics to the submission .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design of a Management Reporting Cockpit
1 . Challenge
I am responsible for the Business Intelligence Systems at my company . One major project of the last year was to create a Top Management Cockpit for the top decision makers . The target was to cover the requirements of the headquarters as well as those of all the regions . The main divisions of the company should be covered like Finance , Operations and Market Management . These were defined as the categories of the reporting cockpit and these divisions were also the basis for the system authorizations . The biggest discussion was on one hand side which Key Performance Indicators to use for the cockpit and on the other hand side how to structure the system . Regarding the KPIs we decided every division should deliver 20 core KPIs . We would provide all of them but show only 5 of them in the Dashboards due to the reason of overloading with information . The KPIs could be changed every half year due to the reason to have the flexibility if the markets are changing rapidly and other steering mechanisms for the company win relevance . The design of the system was the more difficult topic . We decided to sit together and discuss this with the main stakeholders . The design had technical constraints like the run on notebooks , tablets and mobile phones and business orientated constraints like user friendliness .
2 . Selection
I selected Visualization for the determination of the cockpit design . The main reason was that there are different people with very different mindset and background and from different departments involved in the process . The idea was to get a common understanding . The other reason was that this is a new topic and it gave us space for exploration and imagination . Therefor you need creativity and my idea was to foster creativity by using Visualization .
3 . Application
I organized a one day workshop with all the relevant stakeholders - 15 persons . That means people from different Business departments , IT departments and alignment functions . We split into 3 groups and every group had to deliver a slide of the customer and a slide of the user journey . Afterwards we merged all the outcomes into one big graphic .
Start with the user
We started with the user due to the reason that the user is the central part if you like to develop new software . We draw a user how he could be . We talked about his background , the possible job title , his main goals , his needs and pain points and rated his competencies . We created a slide with all this information with small pictures and the user in the middle . It was a creative and very interactive process . The people were motivated to work on that slide and everybody draw active on the picture . The outcome was the following : The user is a Manager , middle - age , responsible for one or more cost centers , not a power user of IT systems , proactive , works in teams , has team members who deliver KPI information to him , global focus , more conservative person , likes to work with graphics and diagrams .
How is the user journey ?
We went on with another slide and draw what is happening when the user starts to use the system . We clustered as following : Mindset ( What is in the persons mind while taking the action in the journey?)/ Action ( What actions does the Person take while going through the journey ? ) and Touchpoint ( What tools are in use ? ) and that expanded to the timeline how long the user is using the system . We draw for every step of the journey a little picture . For example : Mindset � Manager thinks : How are the sales today ? / Actions : Open app on mobile device / Touchpoints : Mobile device . We did this for the complete journey and developed how the person would potentially use the application .
How should the design be as a as a result of the user and the user journey ?
Out of that profiles and the journeys of every group we learned that we would need an easy to use software , high level information , real time data , a fast system . The person would need the system mainly on his phone due to the reason that the person travels often . Main points are mobile display and security due to the reason that he uses often Wi - Fi connections in different countries . If the person wants to know details he calls one of his employees . The system needs diagrams and concentrates on the most important KPIs . As a result of this information we developed a prototype of an application design .
4 . Insight
The insights focus on two different areas : On the one side to the working together itself and on the other side on the outcome . The working together is much easier if the people understand the same . Visualization helps to have the same picture in mind . The process of drawing something is also motivation for the persons . It ’s not only a passive work like listening to somebody , it ’s an active work which is also fun . The outcome of the process is more well - grounded and you find together more relevant details . E.g. if you look at a person , draw the person , draw his competencies and so on . The participants did extrapolation and thought about new possibilities .
5 . Approach
The use of Visualization was a good choice for the first step of the process . I would use the tool again . Storytelling would go more in the direction of a discussion . My idea was that the audience was too different and would lose itself in the discussion . Mind mapping could also be used for that problem , because it ’s also a creative process and it is possible bring different stakeholders together . Learning Launch could be the next step to go on with a mock up and test that with other stakeholders .
Due to corporate policy I am not able to connect graphics to the submission .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 18087 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Learning Launch
Challenge
As lead of the development team for new EdTech solutions , I had a new project in hand to
take advantage of different educational resources that we had generated and to be able to
sell them to users , so that they could use and learn them using gamification techniques .
The project should consist of an itinerary through which the user would navigate performing
different types of tasks , for which they would receive a certain score . The higher your
accumulated score ( for having performed more tasks correctly ) , the higher the level you
would reach and the greater number of prizes .
This project was to be carried out with the educational resources already available and in a
period of about 3 months .
Selection
Given that we already had some idea of how the project structure should be , we thought that
the best tool to validate our project and our hypotheses in this regard was to use the
Learning Launch tool .
Application
Our first task was to prove that access to the platform , user registration and desktop access
was simple and fluid enough for our users , since the age card was between 6 and 16 years
old .
For them , we selected 3 groups of users , each of which had a predefined age range ( 6 - 9 ,
10 - 12 , 13 - 16 ) and we asked them to register on the platform , observing at all times the
difficulties that they could introduce oneself .
The second task consisted of these same groups accessing the different educational
activities , performing them and obtaining a score .
Finally , the third task consisted of observing if they were able to access and use the section
of the platform in which the achievements of each user were shown , the scores obtained …
Insights
Thanks to the Learning Launch tool , we were able to observe that most of our hypotheses
about the platform were true , we were also able to observe that certain aspects had to be
improved .
For example , it was necessary to improve the registration part for younger users , involving
parents , since they could not register by themselves .
The part of solving the different educational activities had a behavior similar to what we had
anticipated .
In the final part , thanks above all to the older users , we were able to gather enough
information and some new ideas to improve this part , especially modifying the gamification
of the product .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Learning Launch
Challenge
As lead of the development team for new EdTech solutions , I had a new project in hand to
take advantage of different educational resources that we had generated and to be able to
sell them to users , so that they could use and learn them using gamification techniques .
The project should consist of an itinerary through which the user would navigate performing
different types of tasks , for which they would receive a certain score . The higher your
accumulated score ( for having performed more tasks correctly ) , the higher the level you
would reach and the greater number of prizes .
This project was to be carried out with the educational resources already available and in a
period of about 3 months .
Selection
Given that we already had some idea of how the project structure should be , we thought that
the best tool to validate our project and our hypotheses in this regard was to use the
Learning Launch tool .
Application
Our first task was to prove that access to the platform , user registration and desktop access
was simple and fluid enough for our users , since the age card was between 6 and 16 years
old .
For them , we selected 3 groups of users , each of which had a predefined age range ( 6 - 9 ,
10 - 12 , 13 - 16 ) and we asked them to register on the platform , observing at all times the
difficulties that they could introduce oneself .
The second task consisted of these same groups accessing the different educational
activities , performing them and obtaining a score .
Finally , the third task consisted of observing if they were able to access and use the section
of the platform in which the achievements of each user were shown , the scores obtained …
Insights
Thanks to the Learning Launch tool , we were able to observe that most of our hypotheses
about the platform were true , we were also able to observe that certain aspects had to be
improved .
For example , it was necessary to improve the registration part for younger users , involving
parents , since they could not register by themselves .
The part of solving the different educational activities had a behavior similar to what we had
anticipated .
In the final part , thanks above all to the older users , we were able to gather enough
information and some new ideas to improve this part , especially modifying the gamification
of the product .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 15493 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example Reflection – Mind Mapping
A mind map is a way to diagram your thoughts and explore a career topic . It ’s a simple process for examining pros and cons and for linking relevant elements . This flexible tool will help you make better decisions along your career path .
Some possible mind map styles :
1 . Put yourself in the center and list relevant activities , experiences , concerns or questions . 2 . Start with a specific career field that interests you and try it out – consider all the avenues in that field and any benefits , concerns or questions . 3 . Map out a number of career fields you are considering and include your thoughts about each field .
Samples :
Mind mapping is a way of taking notes , capturing ideas , exploring concepts and breaking down information into a more readily understood format . It ’s a place where visual representations and written representations of things merge to create something that is more natural to the mind ; it works with and represents the way we think , where as paragraph - based text is not representative of the thought process at all .
There are a million and one uses for mind mapping . You can use it to study for a big exam . You can use it brainstorm new article ideas , or flesh out what needs to be covered in the business plan for a new venture . You can organize a big move of house ; heck , I ’ve seen people use the mind map format for their daily to - do lists ( each to their own , eh ? ) .
Applications
Freemind is one of the most popular free mind mapping applications out there , and that ’s mainly because it ’s in Java and thus cross - platform ( and because it ’s a great app , of course ) . This software implements some of the major features that digital task lists have over paper task lists : retractable and expandable branches and hyperlinking between different branches make it easier to organize and easier to connect ideas .
bubble.us is a free web - based mind mapping application . You can sign up for an account in order to save your mind maps , but better still , they do n’t force you to get an account to start creating . The interface could use some work to make it a truly usable application .
Insight and approach
There are huge advantages to creating your mind maps with paper and pen . In fact , though I ’ve tried many different mind mapping programs over the years , pen and paper remains my favourite way of creating them . Some would say that it is a part of the process . That said , there are distinct advantages in using software and sometimes you need to decide what the best tool for the job is on a case by case basis . For when that time comes , here are 11 free mind mapping applications and web services .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Mind Mapping
A mind map is a way to diagram your thoughts and explore a career topic . It ’s a simple process for examining pros and cons and for linking relevant elements . This flexible tool will help you make better decisions along your career path .
Some possible mind map styles :
1 . Put yourself in the center and list relevant activities , experiences , concerns or questions . 2 . Start with a specific career field that interests you and try it out – consider all the avenues in that field and any benefits , concerns or questions . 3 . Map out a number of career fields you are considering and include your thoughts about each field .
Samples :
Mind mapping is a way of taking notes , capturing ideas , exploring concepts and breaking down information into a more readily understood format . It ’s a place where visual representations and written representations of things merge to create something that is more natural to the mind ; it works with and represents the way we think , where as paragraph - based text is not representative of the thought process at all .
There are a million and one uses for mind mapping . You can use it to study for a big exam . You can use it brainstorm new article ideas , or flesh out what needs to be covered in the business plan for a new venture . You can organize a big move of house ; heck , I ’ve seen people use the mind map format for their daily to - do lists ( each to their own , eh ? ) .
Applications
Freemind is one of the most popular free mind mapping applications out there , and that ’s mainly because it ’s in Java and thus cross - platform ( and because it ’s a great app , of course ) . This software implements some of the major features that digital task lists have over paper task lists : retractable and expandable branches and hyperlinking between different branches make it easier to organize and easier to connect ideas .
bubble.us is a free web - based mind mapping application . You can sign up for an account in order to save your mind maps , but better still , they do n’t force you to get an account to start creating . The interface could use some work to make it a truly usable application .
Insight and approach
There are huge advantages to creating your mind maps with paper and pen . In fact , though I ’ve tried many different mind mapping programs over the years , pen and paper remains my favourite way of creating them . Some would say that it is a part of the process . That said , there are distinct advantages in using software and sometimes you need to decide what the best tool for the job is on a case by case basis . For when that time comes , here are 11 free mind mapping applications and web services .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 19400 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge & Selection Our market is constantly getting new players and new solutions that get client 's attention and impact on the revenue share . So , we are always trying to map and to understand the competition , and how we can evolve our products in order to protect revenue and growth . For a specific product , with months of research and development , we used many of the Design thinking tools , but I 'll focus on an important one , the Learning Launch . We were developing a product based on feedbacks , market analysis , many brainstorm sessions and ideation , to finally have a creative and new solution . But , new solutions not always solve all the client 's problem , and we wanted to get as many information as possible before the final launch to the market Our objective in using the Learning Launch was to understand if this prototype 1 . was simple and easy to use , 2 . it was useful while solving client 's problems , 3 . it was competitive and one of the best in the market , 4 . it was working as intended My role here was the product and marketing manager
Application To make sure we were going in the right direction , we mapped the main clients that would benefit from this solution and who were also using other solutions in the market to give us proper feedback . We invited 3 clients from different verticals . All of them were using product from the competition , but yet , were not all satisfied . Before starting the test , It was important to set the client 's expectation , telling they were part of a limited test , having early access to an under development tool and that there would be bugs on the system that we wanted to know and fix . We also explained how to use the product and the expected outcome for the client , so they could point out if that really worked . The Learning launch phase had a duration of 3 months , with weekly interaction , from our developers team and clients . For all the interactions , we were looking for actionable feedback , perception and evolution of the results .
Insight & Approach The learning launch was a key factor for the successful launch of the product . We could collect many customer feedbacks while checking the process and functionalities . For the development team the learning launch was helpful to encounter and fix many bugs affecting the end - user , creating new workflows and updating product documentations . For the product and marketing team , the tests came in handy , supporting supporting the training materials but specially , being essential to develop the commercialization pitch and position the product as great tool on the market . On the other side , the three clients part of the tests understood how important our partnership was in creating solutions for them , increasing the overall perception of our company as a trustful partner . This important tool is being used regularly by many teams , being more efficient when developing products to market , reducing waste of time and resources .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge & Selection Our market is constantly getting new players and new solutions that get client 's attention and impact on the revenue share . So , we are always trying to map and to understand the competition , and how we can evolve our products in order to protect revenue and growth . For a specific product , with months of research and development , we used many of the Design thinking tools , but I 'll focus on an important one , the Learning Launch . We were developing a product based on feedbacks , market analysis , many brainstorm sessions and ideation , to finally have a creative and new solution . But , new solutions not always solve all the client 's problem , and we wanted to get as many information as possible before the final launch to the market Our objective in using the Learning Launch was to understand if this prototype 1 . was simple and easy to use , 2 . it was useful while solving client 's problems , 3 . it was competitive and one of the best in the market , 4 . it was working as intended My role here was the product and marketing manager
Application To make sure we were going in the right direction , we mapped the main clients that would benefit from this solution and who were also using other solutions in the market to give us proper feedback . We invited 3 clients from different verticals . All of them were using product from the competition , but yet , were not all satisfied . Before starting the test , It was important to set the client 's expectation , telling they were part of a limited test , having early access to an under development tool and that there would be bugs on the system that we wanted to know and fix . We also explained how to use the product and the expected outcome for the client , so they could point out if that really worked . The Learning launch phase had a duration of 3 months , with weekly interaction , from our developers team and clients . For all the interactions , we were looking for actionable feedback , perception and evolution of the results .
Insight & Approach The learning launch was a key factor for the successful launch of the product . We could collect many customer feedbacks while checking the process and functionalities . For the development team the learning launch was helpful to encounter and fix many bugs affecting the end - user , creating new workflows and updating product documentations . For the product and marketing team , the tests came in handy , supporting supporting the training materials but specially , being essential to develop the commercialization pitch and position the product as great tool on the market . On the other side , the three clients part of the tests understood how important our partnership was in creating solutions for them , increasing the overall perception of our company as a trustful partner . This important tool is being used regularly by many teams , being more efficient when developing products to market , reducing waste of time and resources .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 19379 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Visualization
Challenge and Selection
The tool I used was the visualization tool or visual thinking . I used this tool to create an understanding of personnel management to my subordinates , when I was heading the Human Resources team in a technical fest in my college . I ’ve chosen this tool because , creating a visualization of our data helps a lot in analysis which in turn helps in improving the quality of the output . Moreover , visualizing something is easier to understand by most of the people . First a visualization draft is made which consists of the elements and its boundaries , and their relationships . Based on them , the scope of opportunities and threats are identified .
Application
The method I carried out is as follows . First a draft visualization is made with existing data , i.e. the data I had with me through former tech fests and their reports . In cases where I could n’t find the data , I held one - one interaction with previous heads .
The prime aim of my application was to improve the utilization of manpower . I used the use case diagram for the identification of various use cases . After that activity diagram was created to identify various activities that have to be performed and finally the sequence diagram that decides the sequence in which the activities are to be performed .
I used draw.io to create all these diagrams and resorting to these gave me a feeling that everything is done in a proper manner that leads to overall improvement . Each and every diagram , say , the use case , activity and sequence diagram have their own syntax or rules and they have to be followed . Different types of data and functions are described using different symbols . This has given a clear idea to my subordinates how the challenge is to be overcome . Coming to my problem , I have three sets of people – coordinators , organizers and volunteers , in the hierarchical order . The questions addressed to them are 1 ) How many people are delegated to you ? 2 ) How many people are assigned to each event ? 3 ) What are the key relationships between the various hierarchies ? 4 ) What are the key differences
to be noted after changing the number of people delegated to you ? After this , a revised graphical view is presented and the improvement , both positive and negative are noted . And then , a meeting is held to improve the condition for maximum efficiency .
Insight and Approach
The major thing I noticed in using this tool with various people is the scope for improvement . Since feedbacks of everyone are considered , there is an ample scope for improvement and since the graphical method is used , any problems that occur can be easily pointed out and resolved .
I ’ve found the method of visualization very helpful and effective and hence the next time too , I ’ll follow this method of design .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Visualization
Challenge and Selection
The tool I used was the visualization tool or visual thinking . I used this tool to create an understanding of personnel management to my subordinates , when I was heading the Human Resources team in a technical fest in my college . I ’ve chosen this tool because , creating a visualization of our data helps a lot in analysis which in turn helps in improving the quality of the output . Moreover , visualizing something is easier to understand by most of the people . First a visualization draft is made which consists of the elements and its boundaries , and their relationships . Based on them , the scope of opportunities and threats are identified .
Application
The method I carried out is as follows . First a draft visualization is made with existing data , i.e. the data I had with me through former tech fests and their reports . In cases where I could n’t find the data , I held one - one interaction with previous heads .
The prime aim of my application was to improve the utilization of manpower . I used the use case diagram for the identification of various use cases . After that activity diagram was created to identify various activities that have to be performed and finally the sequence diagram that decides the sequence in which the activities are to be performed .
I used draw.io to create all these diagrams and resorting to these gave me a feeling that everything is done in a proper manner that leads to overall improvement . Each and every diagram , say , the use case , activity and sequence diagram have their own syntax or rules and they have to be followed . Different types of data and functions are described using different symbols . This has given a clear idea to my subordinates how the challenge is to be overcome . Coming to my problem , I have three sets of people – coordinators , organizers and volunteers , in the hierarchical order . The questions addressed to them are 1 ) How many people are delegated to you ? 2 ) How many people are assigned to each event ? 3 ) What are the key relationships between the various hierarchies ? 4 ) What are the key differences
to be noted after changing the number of people delegated to you ? After this , a revised graphical view is presented and the improvement , both positive and negative are noted . And then , a meeting is held to improve the condition for maximum efficiency .
Insight and Approach
The major thing I noticed in using this tool with various people is the scope for improvement . Since feedbacks of everyone are considered , there is an ample scope for improvement and since the graphical method is used , any problems that occur can be easily pointed out and resolved .
I ’ve found the method of visualization very helpful and effective and hence the next time too , I ’ll follow this method of design .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 20812 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge
I am still a student and I wanted to apply the learning launch tool to set up and apply one of the ideas I have always had . I would like to ensure the establishment of a distance learning system which will be as beneficial for the students as the face - to - face courses and as easy to apply and manage by the administration and the teaching staff , all this while keeping the essential value of the diploma .
The scope of the project would target the students concerned by this approach ( among 7000 students of my faculty )
As well as administration and teachers . The project is limited to the internal resources of my innovation club and the implementation should not exceed a quarter to be able to ensure the continuity of the projects
Selection
Most of the students in my faculty have already faced some design thinking activities / tools so the use of the learning launch tool will not be a difficult task in our process
Application
My faculty applies the present - day learning system to this day . All students are obliged to attend classes within the faculty so that they can receive their continuous assessment notes . All the unjustified absences make you lose points in your grades and that without taking into consideration the specific and exceptional case of certain students . According to a study that has been done , more than 30 % live more than 100 kilometers from the faculty and more than 77 % more than 50 kilometers . Among these 77 % only 1/3 is able to rent a house or share in neighboring areas the faculty the rest commutes daily ( public transport ; carpooling ; by car ) . The compulsory face - to - face learning approach does not prove fair to all students , which is why setting up our distance learning system turns out to be an optimal solution . The e - learning courses are developed to strengthen cognitive skills ; the cognitive domain is most suitable for digital learning . In the cognitive domain , the development of thinking skills requires interactive learning activities , as it is " by doing " that these skills are best learned . Strengthening skills in the area of interpersonal relations can also be envisioned through digital learning using specific
methods . For example , games of interactive roles followed by feedback can be used to change attitudes and behaviors . We will apply the Program flow model : learning activities are organized in a linear fashion , in sequential order , and learners have deadlines for accomplishing different tasks ; in this , this model is similar to traditional training , but some activities are carried out online .
Insight
After the implementation of our learning system , the number of students in our faculty increased by 15 % . A satisfaction survey which was carried out showed an astonishing result more than 91 % of the students as well as more than 87 % of the teachers are satisfied with the new learning system .
The faculty 's turnover has increased thanks to the implementation savings that have been made .
Approach
the learning launch tool proved to be the most suitable tool for the implementation of our project . It was beneficial to us as a member of the innovation club as well as to others : students , administrations and teachers ( subject of the project )
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge
I am still a student and I wanted to apply the learning launch tool to set up and apply one of the ideas I have always had . I would like to ensure the establishment of a distance learning system which will be as beneficial for the students as the face - to - face courses and as easy to apply and manage by the administration and the teaching staff , all this while keeping the essential value of the diploma .
The scope of the project would target the students concerned by this approach ( among 7000 students of my faculty )
As well as administration and teachers . The project is limited to the internal resources of my innovation club and the implementation should not exceed a quarter to be able to ensure the continuity of the projects
Selection
Most of the students in my faculty have already faced some design thinking activities / tools so the use of the learning launch tool will not be a difficult task in our process
Application
My faculty applies the present - day learning system to this day . All students are obliged to attend classes within the faculty so that they can receive their continuous assessment notes . All the unjustified absences make you lose points in your grades and that without taking into consideration the specific and exceptional case of certain students . According to a study that has been done , more than 30 % live more than 100 kilometers from the faculty and more than 77 % more than 50 kilometers . Among these 77 % only 1/3 is able to rent a house or share in neighboring areas the faculty the rest commutes daily ( public transport ; carpooling ; by car ) . The compulsory face - to - face learning approach does not prove fair to all students , which is why setting up our distance learning system turns out to be an optimal solution . The e - learning courses are developed to strengthen cognitive skills ; the cognitive domain is most suitable for digital learning . In the cognitive domain , the development of thinking skills requires interactive learning activities , as it is " by doing " that these skills are best learned . Strengthening skills in the area of interpersonal relations can also be envisioned through digital learning using specific
methods . For example , games of interactive roles followed by feedback can be used to change attitudes and behaviors . We will apply the Program flow model : learning activities are organized in a linear fashion , in sequential order , and learners have deadlines for accomplishing different tasks ; in this , this model is similar to traditional training , but some activities are carried out online .
Insight
After the implementation of our learning system , the number of students in our faculty increased by 15 % . A satisfaction survey which was carried out showed an astonishing result more than 91 % of the students as well as more than 87 % of the teachers are satisfied with the new learning system .
The faculty 's turnover has increased thanks to the implementation savings that have been made .
Approach
the learning launch tool proved to be the most suitable tool for the implementation of our project . It was beneficial to us as a member of the innovation club as well as to others : students , administrations and teachers ( subject of the project )
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 11348 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Assignment - Learning Launch ;
1 . Challenge :
As a Recruitment agency , we ’re overwhelmed with various job order received comprises of all sorts of job specializations . At time such orders lead us to out of focus & out of track . Some of the job orders , we were not able to fulfil because of our team ’s knowledge & experienced in those fields are limited . As a result , we lost more revenue & upset many clients . And at the same time our team are under tremendous pressure to perform for result & eventually we lost some of our employee too .
2 . Selection :
Knowing of the above challenges , we need to launch a new workflow / solution that enable us to accept job orders that works with our forte . This launch will eventually convert to more sales , maintained more happier clients & allow us to retain our employee .
3 . Application :
For launching of new workflow , we assemble a working committee of 3 members as to test on our assumption as to specialize in between 5 to 7 job specializations . We collected past 3 years internal sales record as to analyse what are the job specialization that we ’ve achieved . Also , research on the open job market as what are the highly demand of up to 5 job specializations offered by the employer . Follow by a survey with our 10 clients on their projection of up to 5 job specializations , that they will hire for the next 12 months . Concurrently a survey will be conducted internally with our 8 team members on the job specialization that they faced challenges with , as compared to those that are more confident to deliver . These 4 initiatives will be completed within 3 weeks timeframe . With such finding & clarity that we gathered , we were able to propose a new workflow .
The next initiative is to take this new workflow case to the next level with our Management team . The survey comprises about our new proposed workflow , understanding the prioritization of selecting 5 to 7 job specializations & how best we can synchronise with company direction moving forward . To complete the task within 1 - week timeframe .
4 . Insight :
By applying this learning launch tools , we ’re fascinated with the outcome . This fast & cheap experiment , not only we learned to know our own team ’s strength better but the greatest reward was , understood the actual market needs & wants . The internal survey indicated on the job specialization that we ’re best at , were slightly different from the actual demand of our clients & the open market . Shall we did not perform this hypothesis , it will be a disaster situation of setting a wrong direction for ourselves . Together with the additional input from our Management team , our committees are open to restrategise the process as to integrate all the finding that we ’ve received & look forward for the next launches .
5 . Approach :
Indeed , a WOW moment for our team to experience this learning launch tools . As we were focusing so much on “ What we know ” . Through this exercise , we were able to understand “ What do we not know ” on the actual client & market demand . After fully understood “ What do we need to know ” the market demand , is time for us to enhance our skills as to discover “ How do we learn what need to know ” . I believe in due time our team will be able to launch & roll out 5 or 6 job specializations that enable us to growth our business further .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Assignment - Learning Launch ;
1 . Challenge :
As a Recruitment agency , we ’re overwhelmed with various job order received comprises of all sorts of job specializations . At time such orders lead us to out of focus & out of track . Some of the job orders , we were not able to fulfil because of our team ’s knowledge & experienced in those fields are limited . As a result , we lost more revenue & upset many clients . And at the same time our team are under tremendous pressure to perform for result & eventually we lost some of our employee too .
2 . Selection :
Knowing of the above challenges , we need to launch a new workflow / solution that enable us to accept job orders that works with our forte . This launch will eventually convert to more sales , maintained more happier clients & allow us to retain our employee .
3 . Application :
For launching of new workflow , we assemble a working committee of 3 members as to test on our assumption as to specialize in between 5 to 7 job specializations . We collected past 3 years internal sales record as to analyse what are the job specialization that we ’ve achieved . Also , research on the open job market as what are the highly demand of up to 5 job specializations offered by the employer . Follow by a survey with our 10 clients on their projection of up to 5 job specializations , that they will hire for the next 12 months . Concurrently a survey will be conducted internally with our 8 team members on the job specialization that they faced challenges with , as compared to those that are more confident to deliver . These 4 initiatives will be completed within 3 weeks timeframe . With such finding & clarity that we gathered , we were able to propose a new workflow .
The next initiative is to take this new workflow case to the next level with our Management team . The survey comprises about our new proposed workflow , understanding the prioritization of selecting 5 to 7 job specializations & how best we can synchronise with company direction moving forward . To complete the task within 1 - week timeframe .
4 . Insight :
By applying this learning launch tools , we ’re fascinated with the outcome . This fast & cheap experiment , not only we learned to know our own team ’s strength better but the greatest reward was , understood the actual market needs & wants . The internal survey indicated on the job specialization that we ’re best at , were slightly different from the actual demand of our clients & the open market . Shall we did not perform this hypothesis , it will be a disaster situation of setting a wrong direction for ourselves . Together with the additional input from our Management team , our committees are open to restrategise the process as to integrate all the finding that we ’ve received & look forward for the next launches .
5 . Approach :
Indeed , a WOW moment for our team to experience this learning launch tools . As we were focusing so much on “ What we know ” . Through this exercise , we were able to understand “ What do we not know ” on the actual client & market demand . After fully understood “ What do we need to know ” the market demand , is time for us to enhance our skills as to discover “ How do we learn what need to know ” . I believe in due time our team will be able to launch & roll out 5 or 6 job specializations that enable us to growth our business further .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9459 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Miguel Herrera
Reflection – Learning Launch
Challenge I work for the Loss Prevention Department at the largest oil company in the world located in Saudi Arabia . I have worked as a safety and health professional for my entire 20 - year career . As a senior expat employee , I am recruited to take on special projects and mentor younger staff . Recently , I was charged with creating the Loss Prevention Brand and enhancing my department ’s image throughout the Company , which is essentially throughout the Kingdom of Saudi Arabia . The challenge is to transition from an approach of strict compliance to a customer service approach where our staff are looked to as partners instead of police officers . Selection Several years ago , I took a short Lateral Thinking Course and decided to use the skills from that course to conduct a lateral thinking workshop with a group of 20 employees who represented both genders , different experience levels and different nationalities . The intent of the workshop was to generate ideas we could put into action to improve our image . Before the workshop , I took a refresher Lateral Thinking Course through Udemy . Application Since the workshop took place during the COVID-19 Pandemic , it has to be conducted through Skype . Ideally , this workshop should be conducted live with flip charts all over the room ; however , after a year of everyone being forced to learn how to use Skype , the execution of the workshop went very well . I provide a background on the lateral thinking concept to warm up the group and then I facilitated four group exercises . One Skype meeting was established for all participants . In addition , four additional Skype meetings were set up for the 20 employees who were divided into four groups . After each exercise , everyone came back into the main Skype meeting to debrief . The four exercises were ; 1 ) Check Your Assumptions , 2 ) What If the Opposite were True , 3 ) Break the Rules and 4 ) Ask Questions . Approximately 250 ideas were generated during the four - hour workshop . After the workshop , the ideas were categorized and prioritized . Some ideas were quick and easy to implement while some ideas required a project . Insight By using the learning launch tool , the lateral thinking workshop in this case , our team generated ideas that could immediately be actioned . Everyone was pleasantly surprised on how successful the workshop was . Instead of team members multitasking during the workshop , which often happens during Skype
meetings , everyone one was fully engaged . In addition , some employees who may be timid to engage in a large conference room found it easier to participate in the workshop on Skype . Approach The lateral thinking workshop proved to be extremely successful and our team plans to conduct similar workshops for other department projects . When we eventually return to normal and have face - to - face meetings , we most likely will conducts these types of workshops live in conference rooms . However , we proved that online workshops can be very effective .
| EMAIL:
ID_NUM:
NAME_STUDENT: Miguel Herrera
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Miguel Herrera
Reflection – Learning Launch
Challenge I work for the Loss Prevention Department at the largest oil company in the world located in Saudi Arabia . I have worked as a safety and health professional for my entire 20 - year career . As a senior expat employee , I am recruited to take on special projects and mentor younger staff . Recently , I was charged with creating the Loss Prevention Brand and enhancing my department ’s image throughout the Company , which is essentially throughout the Kingdom of Saudi Arabia . The challenge is to transition from an approach of strict compliance to a customer service approach where our staff are looked to as partners instead of police officers . Selection Several years ago , I took a short Lateral Thinking Course and decided to use the skills from that course to conduct a lateral thinking workshop with a group of 20 employees who represented both genders , different experience levels and different nationalities . The intent of the workshop was to generate ideas we could put into action to improve our image . Before the workshop , I took a refresher Lateral Thinking Course through Udemy . Application Since the workshop took place during the COVID-19 Pandemic , it has to be conducted through Skype . Ideally , this workshop should be conducted live with flip charts all over the room ; however , after a year of everyone being forced to learn how to use Skype , the execution of the workshop went very well . I provide a background on the lateral thinking concept to warm up the group and then I facilitated four group exercises . One Skype meeting was established for all participants . In addition , four additional Skype meetings were set up for the 20 employees who were divided into four groups . After each exercise , everyone came back into the main Skype meeting to debrief . The four exercises were ; 1 ) Check Your Assumptions , 2 ) What If the Opposite were True , 3 ) Break the Rules and 4 ) Ask Questions . Approximately 250 ideas were generated during the four - hour workshop . After the workshop , the ideas were categorized and prioritized . Some ideas were quick and easy to implement while some ideas required a project . Insight By using the learning launch tool , the lateral thinking workshop in this case , our team generated ideas that could immediately be actioned . Everyone was pleasantly surprised on how successful the workshop was . Instead of team members multitasking during the workshop , which often happens during Skype
meetings , everyone one was fully engaged . In addition , some employees who may be timid to engage in a large conference room found it easier to participate in the workshop on Skype . Approach The lateral thinking workshop proved to be extremely successful and our team plans to conduct similar workshops for other department projects . When we eventually return to normal and have face - to - face meetings , we most likely will conducts these types of workshops live in conference rooms . However , we proved that online workshops can be very effective .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Miguel Herrera"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 7516 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Learning Launch
Challenge
As an operations manager responsible for process improvement , I had a challenge to not only improve product quality , but also reduce the cost of production . The scope of the project included producing premium quality product , which apart from increasing customer satisfaction would make it possible to charge a premium price to the end customers . The options to improving quality included using only the existing machinery with minor modifications allowed within a tight budget . The other big challenge was the huge cost of failure . The products are very costly , and experimentation must be limited to few batches of production . The project also involved feedback and acknowledgement from the entire value chain including the key supporting functions .
Selection
The learning launch was crucial because the cost of failure was high . Our production and quality team had numerous idea generation and mind mapping sessions . Sudden process changes could have had de - stabilizing effect . Resources included inputs from industry experts , experienced professionals , research papers and results from previously documented experiments . Several years of machine data and failure modes were analysed . After rigorous brainstorming sessions , the team finalized the parameters that were to be experimented with .
Application
For the first learning launch our focus was on attempting a successful production of the product with the changed parameters . Documents ( trial plans ) were released and communicated across the value chain . There was a possibility of full failure with the new setting of the system . Two batches of production were tried . The trial was conducted in the presence of stakeholder representatives . The processes and results were documented , analysed , and discussed with the entire team . Feedback from the core operations team was incorporated .
The second learning launch was based upon the observations from the first trial . Revised trial plans were communicated to all stakeholders . This time the trial was conducted over multiple batches of production . This time the product was passed on to the next link of the value chain and the quality and performance of the product till the end users was tracked .
More trials were conducted with various operations team . Following the success of the trials , the optimal combination of operating parameters was finalized , and the standard operating practices were updated . The product produced from the trial process was added to the premium product category .
Insights
The learning launch tool helped the team make incremental decisions about the parameters to be tried . Instead of failing big , we were able to take immediate course correction after each trial . This led to low cost of experimentation . By having to revisit every parameter combination , we were able to identify patterns and co - relations between the machine data during production and the resulting quality of the products . By involving all the stakeholders during
the learning launch , we were able to buy - in the approval of senior leadership . The systematic approach of the learning launch was helpful in forming prioritization rules and action plan for further experimentation
Approach
The team ’s focus was on identifying opportunities of improvement within the existing set up , without having to make drastic changes that could hamper productivity . Since the cost of experimentation was significant , the team focused on planning the trials during low sales seasons .
The many combinations tried during the learning launches were documented and kept for future references . Insights gained through the processes would pave way for continual process and quality improvements .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Learning Launch
Challenge
As an operations manager responsible for process improvement , I had a challenge to not only improve product quality , but also reduce the cost of production . The scope of the project included producing premium quality product , which apart from increasing customer satisfaction would make it possible to charge a premium price to the end customers . The options to improving quality included using only the existing machinery with minor modifications allowed within a tight budget . The other big challenge was the huge cost of failure . The products are very costly , and experimentation must be limited to few batches of production . The project also involved feedback and acknowledgement from the entire value chain including the key supporting functions .
Selection
The learning launch was crucial because the cost of failure was high . Our production and quality team had numerous idea generation and mind mapping sessions . Sudden process changes could have had de - stabilizing effect . Resources included inputs from industry experts , experienced professionals , research papers and results from previously documented experiments . Several years of machine data and failure modes were analysed . After rigorous brainstorming sessions , the team finalized the parameters that were to be experimented with .
Application
For the first learning launch our focus was on attempting a successful production of the product with the changed parameters . Documents ( trial plans ) were released and communicated across the value chain . There was a possibility of full failure with the new setting of the system . Two batches of production were tried . The trial was conducted in the presence of stakeholder representatives . The processes and results were documented , analysed , and discussed with the entire team . Feedback from the core operations team was incorporated .
The second learning launch was based upon the observations from the first trial . Revised trial plans were communicated to all stakeholders . This time the trial was conducted over multiple batches of production . This time the product was passed on to the next link of the value chain and the quality and performance of the product till the end users was tracked .
More trials were conducted with various operations team . Following the success of the trials , the optimal combination of operating parameters was finalized , and the standard operating practices were updated . The product produced from the trial process was added to the premium product category .
Insights
The learning launch tool helped the team make incremental decisions about the parameters to be tried . Instead of failing big , we were able to take immediate course correction after each trial . This led to low cost of experimentation . By having to revisit every parameter combination , we were able to identify patterns and co - relations between the machine data during production and the resulting quality of the products . By involving all the stakeholders during
the learning launch , we were able to buy - in the approval of senior leadership . The systematic approach of the learning launch was helpful in forming prioritization rules and action plan for further experimentation
Approach
The team ’s focus was on identifying opportunities of improvement within the existing set up , without having to make drastic changes that could hamper productivity . Since the cost of experimentation was significant , the team focused on planning the trials during low sales seasons .
The many combinations tried during the learning launches were documented and kept for future references . Insights gained through the processes would pave way for continual process and quality improvements .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9539 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example Volunteering- Storytelling
Challenge & Selection
Storytelling is a special tool that I generally use in my everyday life . I am casually a volunteer in many projects of non – government organizations and I have seen a lot of people that are suffer from economic problems , health and physical problems , such as drugs , depression or being handicapped . All of these are heroes that are trying to live their life with the best circumstances around them and sometimes the only thing that they need is a little ‘ push ’ to see the positive side of live . So I am that ‘ push ’ , I want to be next to them and give them a little bit of power .
Application
I have a story to tell you . So I was in Athens in the capital of Greece and me and my team we were cooking for people that they need our help , people that they are homeless and they are living on streets , people that are old enough and they just scrolling around to have some company , people from other countries such as Pakistan and Albania that they immigrate to Greece for a better future but unfortunately the government do n’t let them have the same rights like the citizens , people that did n’t know how to cook and they were in need of some nice good food . So while that day I was serving portions of rice and chicken , an old grumpy man took his plate with food , without telling me thank you , he tried it and he throw it me to my shoes telling me is tasteless . He made me mad I wanted to start scream but instead of that I took a deep breath and I went to his side and spoke to him . I explained him that this gesture was impolite and I asked him what was bothering him and he did that , he told me everything we were speaking about 2 hours , he told me about the economic problems that he has with the retirement , about his ex - wife and his children that are living in abroad .
Insight & approach
I put myself in his shoes . He was needed attention , love and someone to speak in that time . I was that someone . I gave him advices , he was happy after that , I gave him a hug and my phone number so if he even wanted to speak to somebody I will be here for him . We are human beings , we need to communicate , we need love and understanding in our lives . We need to appreciate what we have and not to be ungrateful . That day the old not grumpy but happy man he gave me a lesson and I am thankful too . With that
lesson I understand that I need to be more observant and open minded , so I can see the sunlight and spread it too .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Volunteering- Storytelling
Challenge & Selection
Storytelling is a special tool that I generally use in my everyday life . I am casually a volunteer in many projects of non – government organizations and I have seen a lot of people that are suffer from economic problems , health and physical problems , such as drugs , depression or being handicapped . All of these are heroes that are trying to live their life with the best circumstances around them and sometimes the only thing that they need is a little ‘ push ’ to see the positive side of live . So I am that ‘ push ’ , I want to be next to them and give them a little bit of power .
Application
I have a story to tell you . So I was in Athens in the capital of Greece and me and my team we were cooking for people that they need our help , people that they are homeless and they are living on streets , people that are old enough and they just scrolling around to have some company , people from other countries such as Pakistan and Albania that they immigrate to Greece for a better future but unfortunately the government do n’t let them have the same rights like the citizens , people that did n’t know how to cook and they were in need of some nice good food . So while that day I was serving portions of rice and chicken , an old grumpy man took his plate with food , without telling me thank you , he tried it and he throw it me to my shoes telling me is tasteless . He made me mad I wanted to start scream but instead of that I took a deep breath and I went to his side and spoke to him . I explained him that this gesture was impolite and I asked him what was bothering him and he did that , he told me everything we were speaking about 2 hours , he told me about the economic problems that he has with the retirement , about his ex - wife and his children that are living in abroad .
Insight & approach
I put myself in his shoes . He was needed attention , love and someone to speak in that time . I was that someone . I gave him advices , he was happy after that , I gave him a hug and my phone number so if he even wanted to speak to somebody I will be here for him . We are human beings , we need to communicate , we need love and understanding in our lives . We need to appreciate what we have and not to be ungrateful . That day the old not grumpy but happy man he gave me a lesson and I am thankful too . With that
lesson I understand that I need to be more observant and open minded , so I can see the sunlight and spread it too .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9078 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection on using Visualization for Design Thinking
Challenge The Household Waste Management system in the town needs a redesigning . The challenge has multiple dimensions . The current garbage collection and disposal system has lost their credibility among the town ’s residents as they do not maintain timings for collecting the garbage from homes , impose new rules every time on the residents , give varying and numerous instructions to residents on how to segregate the wastes and hand over that to them etc . Also , the residents do not dispose the garbage with the town ’s Waste Management authorities , rather throw the garbage in random areas in the town . The garbage collected by the authorities are just dumped to make heaps of garbage in an area bit far from the town . Hence , no productive use or recycling is done on the wastes collected . In the whole case , we are talking about just domestic wastes – industrial , commercial , and agricultural wastes are not included in the study . The focused objective of the study is to manage end - to - end household waste management in a better manner to draw more compliance and reduce as well as recycle the wastes .
Here we have a challenge with the town authorities to bring well framed regulations for the garbage collectors to adhere to a definite process , and the residents to follow a thoughtfully designed garbage disposal mechanism .
Selection Since there are multiple dimensions to this issue , it is important to collect information from all parties involved and present it in a creative , powerful yet simple way to draw consensus and create synergy . This mismanagement issue has been going on for so long , and hence I am clear that the solution to this needs a creative thinking . It needs to be brought out by laying down the available data and finding out the hidden insights from it . Also , there could be patterns in the incidents happening since things are tightly coupled in cause and effect manner .
To address all these needs , Visualization seemed to be the apt tool . It will help in visualizing data to unearth the hidden details , finding patterns for addressing bad practices and presenting the information to wider audience with varying backgrounds to draw consensus and easily communicate the new process suggestions without confusion .
Application To begin with I tried to read the details from the Municipality ’s official sources ( like its websites ) on the current Household Waste Management process . It gave a picture of all the people involved in the process , like field workers doing the collection , their supervisors , truck drivers , residents , etc . Following that , I did an informal discussion with a few members from each persona to know : their role in the process , their challenges , their motivations etc . I also made visits to know how the premises and circumstances are at the local garbage collection point near my home and how it looks at the final destination – the dump yard , which is the next destination from the local point . Then I put it in Draw.io tool to draw a flow diagram of the entire process , with timeline involved . This formed the Visual # 1 .
Also , from the details collected and from my personal experience , I jotted down the possible types of waste items and grouped them into categories by its lifecycle . For example , in case of vegetable and fruit wastes- it will start decaying in about 3 days and when left to decompose , it can form reusable Compost in a period of say 3 months . I did this grouping for all other types of waste items noted and draw their life cycle as well . The diagrams also mentioned special steps to do when we want to recycle or process the wastes . Though these had several diagrams each for one type of waste category , for the sake for categorization , I called this Visual # 2 .
From a process point of view , I noted down the flow diagram for activities performed by each persona in a separate diagram . Though Visual # 1 represented the holistic view , this will tell in specific and in deeper detail the flows associated with each persona in a different diagram . This is Visual # 3 .
Insights The power of data strikes you when you lay it out in the right form . And visualization done rightly , does exactly that . I was able to see how segregating the wastes in the right manner will help to process them more effectively and efficiently . Over 50 % of the household wastes were organic . So , segregating it properly , followed with right decomposition measures can return at least half of the wastes into the value chain . It also means , reducing the needs in future by taking a supply from your past . This recommended segregation and decomposition measures need some changes in the current process – those could be laid out by conducting more discussions with all the involved persona to define new set of process .
The other and more serious problem was with the compliance of the current process . From the informal discussions done , it looks like the timing and methods of collection followed by the current garbage collection authorities is more random and hence difficult for the residents to follow . As for the authorities they are a bit lethargic about timings and does n’t feel the ownership of work as their location for duty keeps shifting . Also , very less recognition is present for the work done by these field workers . So , by comparing their individual flow diagrams with each other ’s routine ( Visual # 3 ) and with the holistic picture ( Visual # 1 ) got insights about how the problem could be alleviated by shifting the timings by a few minutes and establishing a concrete process . This new flow diagram was generated as Visual # 4 and can be used to draw buy - ins from both parties in an open discussion .
Approach
The whole study was more self - driven to resolve a social problem . The approach followed included collecting data , visiting places , processing the collected data for envisioning a better process to solve the current non - compliance and create more options for recycling wastes . This helped to gain on the low- hanging fruits – like opportunity to recycle the organic wastes and steps to segregate waste materials . This approach also enabled me to form recommendations about possible new process in terms of timing to improve compliance . What could follow to build on the solution is to do Learning Launch in small groups by discussing with the parties involved ( or their representatives ) to gather results from the recommendations . These results could be used to reinforce the need for changes and roll - out a new process with better buy - in from the parties involved .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection on using Visualization for Design Thinking
Challenge The Household Waste Management system in the town needs a redesigning . The challenge has multiple dimensions . The current garbage collection and disposal system has lost their credibility among the town ’s residents as they do not maintain timings for collecting the garbage from homes , impose new rules every time on the residents , give varying and numerous instructions to residents on how to segregate the wastes and hand over that to them etc . Also , the residents do not dispose the garbage with the town ’s Waste Management authorities , rather throw the garbage in random areas in the town . The garbage collected by the authorities are just dumped to make heaps of garbage in an area bit far from the town . Hence , no productive use or recycling is done on the wastes collected . In the whole case , we are talking about just domestic wastes – industrial , commercial , and agricultural wastes are not included in the study . The focused objective of the study is to manage end - to - end household waste management in a better manner to draw more compliance and reduce as well as recycle the wastes .
Here we have a challenge with the town authorities to bring well framed regulations for the garbage collectors to adhere to a definite process , and the residents to follow a thoughtfully designed garbage disposal mechanism .
Selection Since there are multiple dimensions to this issue , it is important to collect information from all parties involved and present it in a creative , powerful yet simple way to draw consensus and create synergy . This mismanagement issue has been going on for so long , and hence I am clear that the solution to this needs a creative thinking . It needs to be brought out by laying down the available data and finding out the hidden insights from it . Also , there could be patterns in the incidents happening since things are tightly coupled in cause and effect manner .
To address all these needs , Visualization seemed to be the apt tool . It will help in visualizing data to unearth the hidden details , finding patterns for addressing bad practices and presenting the information to wider audience with varying backgrounds to draw consensus and easily communicate the new process suggestions without confusion .
Application To begin with I tried to read the details from the Municipality ’s official sources ( like its websites ) on the current Household Waste Management process . It gave a picture of all the people involved in the process , like field workers doing the collection , their supervisors , truck drivers , residents , etc . Following that , I did an informal discussion with a few members from each persona to know : their role in the process , their challenges , their motivations etc . I also made visits to know how the premises and circumstances are at the local garbage collection point near my home and how it looks at the final destination – the dump yard , which is the next destination from the local point . Then I put it in Draw.io tool to draw a flow diagram of the entire process , with timeline involved . This formed the Visual # 1 .
Also , from the details collected and from my personal experience , I jotted down the possible types of waste items and grouped them into categories by its lifecycle . For example , in case of vegetable and fruit wastes- it will start decaying in about 3 days and when left to decompose , it can form reusable Compost in a period of say 3 months . I did this grouping for all other types of waste items noted and draw their life cycle as well . The diagrams also mentioned special steps to do when we want to recycle or process the wastes . Though these had several diagrams each for one type of waste category , for the sake for categorization , I called this Visual # 2 .
From a process point of view , I noted down the flow diagram for activities performed by each persona in a separate diagram . Though Visual # 1 represented the holistic view , this will tell in specific and in deeper detail the flows associated with each persona in a different diagram . This is Visual # 3 .
Insights The power of data strikes you when you lay it out in the right form . And visualization done rightly , does exactly that . I was able to see how segregating the wastes in the right manner will help to process them more effectively and efficiently . Over 50 % of the household wastes were organic . So , segregating it properly , followed with right decomposition measures can return at least half of the wastes into the value chain . It also means , reducing the needs in future by taking a supply from your past . This recommended segregation and decomposition measures need some changes in the current process – those could be laid out by conducting more discussions with all the involved persona to define new set of process .
The other and more serious problem was with the compliance of the current process . From the informal discussions done , it looks like the timing and methods of collection followed by the current garbage collection authorities is more random and hence difficult for the residents to follow . As for the authorities they are a bit lethargic about timings and does n’t feel the ownership of work as their location for duty keeps shifting . Also , very less recognition is present for the work done by these field workers . So , by comparing their individual flow diagrams with each other ’s routine ( Visual # 3 ) and with the holistic picture ( Visual # 1 ) got insights about how the problem could be alleviated by shifting the timings by a few minutes and establishing a concrete process . This new flow diagram was generated as Visual # 4 and can be used to draw buy - ins from both parties in an open discussion .
Approach
The whole study was more self - driven to resolve a social problem . The approach followed included collecting data , visiting places , processing the collected data for envisioning a better process to solve the current non - compliance and create more options for recycling wastes . This helped to gain on the low- hanging fruits – like opportunity to recycle the organic wastes and steps to segregate waste materials . This approach also enabled me to form recommendations about possible new process in terms of timing to improve compliance . What could follow to build on the solution is to do Learning Launch in small groups by discussing with the parties involved ( or their representatives ) to gather results from the recommendations . These results could be used to reinforce the need for changes and roll - out a new process with better buy - in from the parties involved .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 16802 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | IT Infrastructure Reflection - Learning Launch
Challenge
Modern day IT infrastructure is a nightmare , especially at the scale of an international bank . Imagine thousands of devices : servers , switches , routers , load balancers , proxies , and firewalls to name a few . Now imagine these devices are running different software and applications , and they all need to be managed differently in terms of security , reliability , usability , scalability , defects , and so on . You ’ll be lucky if you can manage this with a thousand staff members . But you ca n’t hire a thousand staff members . So for the staff you do have , it ’s critical that their time is spent efficiently .
That means simplifying processes and automating manual tasks wherever possible . But saving time and money requires more than software automation . It requires understanding how the business is operating , and knowledge of the most pressing challenges faced by members of the infrastructure team . And since it ’s nearly impossible for a small group of people to comprehend all of the moving pieces , you need methods to help you have more success with limited information .
Selection
Solving big problems with limited information is where design thinking shines . Our team has a lot of big ideas , but making big changes to infrastructure management is time consuming and costly . We needed some way to test ideas quickly , and fail cheaply . This is why we chose the learning launch . The learning launch encourages us to develop a hypothesis , design a small experimental product that can be built and executed quickly , and learn important truths from the feedback we receive .
Application
One complaint that we noticed over and over again was that our inventory databases were inaccurate and out of date . In fact , we have many different types of inventory databases . Some of them are keeping track of our devices from a financial accounting perspective , some are tracking where the devices are located in a datacenter , some are monitoring if devices are performing well , and so on . Over time , the devices can move , be replaced , install a new software version , or experience other changes . Inevitably , errors are made , and the referential databases are not kept up to date . You may not even realize there is a problem until you ’ve wasted time looking for a device in a location that no longer exists , or a device that was n’t being monitored suddenly crashes , resulting in an outage and potential financial loss .
We suspected we could save people a lot of time and frustration by making our data problems more visible . To test this , we designed an experiment . In two weeks , we developed a software tool that retrieved data from two of these referential databases , and compared them for inconsistencies . The results of the comparison were displayed in a very minimal website interface . To gather feedback , we gave the prototype to a few different teams who were using these databases .
The feedback from teams was enormously positive . The web interface made it glaringly obvious how much inaccurate data there was . We received many comments such as “ I ca n’t believe we did n’t have this sooner , ” and “ please add another database to compare . ” More importantly , we received advice about how to improve the tool very early on , such as a feature to automatically update the databases after choosing which datasource contained the correct information .
Insight
The project is still in early stages , and the true savings of time and money may not be apparent for months . Some cost savings can never be known . For example , we wo n’t know how many incidents we prevented by having accurate data . But some savings are very tangible . For
example , some employees complained they regularly spent hours per month looking for and reporting data errors , a task which could now be reduced to minutes .
There were several more qualitative benefits . The experience gave all teams involved a better understanding of what can be accomplished with software automation , which will help to generate better ideas in the future . We also gained a deeper understanding of the larger data problems that would not have been visible without this prototype to start the conversation . Additionally , it has started a much broader reflection about how we can better quantify the success of these experiments , and how we can create useful metrics to more accurately understand the state of “ what is . ”
Approach
In traditional software development , a project is broken into several distinct phases , such as requirements gathering , design , implementation , release , and maintenance . The entire process could take years to complete . This approach is good for solving large , well - understood problems which require careful architectural design and implementation . But this approach is not suitable when solving dynamic business problems where much information is not known . Changing direction during this traditional model is time consuming , and the cost of failure is high . This is why companies are increasingly turning to solutions for faster iteration like the design thinking learning launch , or Agile software methodologies .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: IT Infrastructure Reflection - Learning Launch
Challenge
Modern day IT infrastructure is a nightmare , especially at the scale of an international bank . Imagine thousands of devices : servers , switches , routers , load balancers , proxies , and firewalls to name a few . Now imagine these devices are running different software and applications , and they all need to be managed differently in terms of security , reliability , usability , scalability , defects , and so on . You ’ll be lucky if you can manage this with a thousand staff members . But you ca n’t hire a thousand staff members . So for the staff you do have , it ’s critical that their time is spent efficiently .
That means simplifying processes and automating manual tasks wherever possible . But saving time and money requires more than software automation . It requires understanding how the business is operating , and knowledge of the most pressing challenges faced by members of the infrastructure team . And since it ’s nearly impossible for a small group of people to comprehend all of the moving pieces , you need methods to help you have more success with limited information .
Selection
Solving big problems with limited information is where design thinking shines . Our team has a lot of big ideas , but making big changes to infrastructure management is time consuming and costly . We needed some way to test ideas quickly , and fail cheaply . This is why we chose the learning launch . The learning launch encourages us to develop a hypothesis , design a small experimental product that can be built and executed quickly , and learn important truths from the feedback we receive .
Application
One complaint that we noticed over and over again was that our inventory databases were inaccurate and out of date . In fact , we have many different types of inventory databases . Some of them are keeping track of our devices from a financial accounting perspective , some are tracking where the devices are located in a datacenter , some are monitoring if devices are performing well , and so on . Over time , the devices can move , be replaced , install a new software version , or experience other changes . Inevitably , errors are made , and the referential databases are not kept up to date . You may not even realize there is a problem until you ’ve wasted time looking for a device in a location that no longer exists , or a device that was n’t being monitored suddenly crashes , resulting in an outage and potential financial loss .
We suspected we could save people a lot of time and frustration by making our data problems more visible . To test this , we designed an experiment . In two weeks , we developed a software tool that retrieved data from two of these referential databases , and compared them for inconsistencies . The results of the comparison were displayed in a very minimal website interface . To gather feedback , we gave the prototype to a few different teams who were using these databases .
The feedback from teams was enormously positive . The web interface made it glaringly obvious how much inaccurate data there was . We received many comments such as “ I ca n’t believe we did n’t have this sooner , ” and “ please add another database to compare . ” More importantly , we received advice about how to improve the tool very early on , such as a feature to automatically update the databases after choosing which datasource contained the correct information .
Insight
The project is still in early stages , and the true savings of time and money may not be apparent for months . Some cost savings can never be known . For example , we wo n’t know how many incidents we prevented by having accurate data . But some savings are very tangible . For
example , some employees complained they regularly spent hours per month looking for and reporting data errors , a task which could now be reduced to minutes .
There were several more qualitative benefits . The experience gave all teams involved a better understanding of what can be accomplished with software automation , which will help to generate better ideas in the future . We also gained a deeper understanding of the larger data problems that would not have been visible without this prototype to start the conversation . Additionally , it has started a much broader reflection about how we can better quantify the success of these experiments , and how we can create useful metrics to more accurately understand the state of “ what is . ”
Approach
In traditional software development , a project is broken into several distinct phases , such as requirements gathering , design , implementation , release , and maintenance . The entire process could take years to complete . This approach is good for solving large , well - understood problems which require careful architectural design and implementation . But this approach is not suitable when solving dynamic business problems where much information is not known . Changing direction during this traditional model is time consuming , and the cost of failure is high . This is why companies are increasingly turning to solutions for faster iteration like the design thinking learning launch , or Agile software methodologies .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 14274 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Learning Launch
Challenge
I am a university student and co - founder of a startup that works as a platform that intermediates negotiations between customers and service providers in a fast , practical and safe way , and our challenge is to grow in the Brazilian service contracting market while we innovate in the business model to differentiate ourselves from the existing services . Our project is focused on innovating in the three main pillars of this market segment , the fee charged by the existing platforms , the way in which negotiations are carried out between the customer and the service provider and the ease of contracting services . Our team consists of four people divided into three sectors : marketing , customer relations and development . Due to the Coronavirus crisis , we are also facing the challenge of attracting investors via online pitch presentations .
Selection
Our project went through all the stages of design thinking and we are now working with the learning launch tool , which consists of small , well - crafted prototypes to achieve a quick and cheap validation of the potential market on the prototype made and thus obtaining accurate feedbacks on the updates that we launched .
Application
Making a platform and a website takes a lot of money , that 's why we created an Instagram account to be our MVP ( minimum viable product ) that is being used as a means of validating our idea , to do the marketing and promotion of our project and also as a temporary business platform while our official platform is not ready . We post content related to our project twice a week and get feedback from the comments made on the posts and forms that we post on Stories to know exactly what pleases our target audience . In addition to posts about our project we also post extra content and tips for people to be able to do simple things on their own instead of having to hire a professional , we also post content on home decor and professional training tips for our service providers so that they stand out in the market .
Insight
After applying the learning launch tool , we had insights that we were not imagining . We did our project thinking about a younger audience , between 18- 30 years old , who lives with their parents , friends or alone , but after the feedbacks we received we realized that our majority audience consists of people between 35 - 60 years old and for that reason we had to readapt our way of communicating with an audience since the approach to the younger audience is very different from the approach to the older audience . We also realized that one of the most important functions of our business , communication between the customer and the service provider , was not pleasing the public and our
entire development team focused on this area before continuing with the rest of the project .
Approach
Considering the results obtained through design thinking and especially the learning launch tool , it is very likely that we will use this methodology more often since it is excellent for feedbacks and new insights that are only possible to have listening to our customers .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Learning Launch
Challenge
I am a university student and co - founder of a startup that works as a platform that intermediates negotiations between customers and service providers in a fast , practical and safe way , and our challenge is to grow in the Brazilian service contracting market while we innovate in the business model to differentiate ourselves from the existing services . Our project is focused on innovating in the three main pillars of this market segment , the fee charged by the existing platforms , the way in which negotiations are carried out between the customer and the service provider and the ease of contracting services . Our team consists of four people divided into three sectors : marketing , customer relations and development . Due to the Coronavirus crisis , we are also facing the challenge of attracting investors via online pitch presentations .
Selection
Our project went through all the stages of design thinking and we are now working with the learning launch tool , which consists of small , well - crafted prototypes to achieve a quick and cheap validation of the potential market on the prototype made and thus obtaining accurate feedbacks on the updates that we launched .
Application
Making a platform and a website takes a lot of money , that 's why we created an Instagram account to be our MVP ( minimum viable product ) that is being used as a means of validating our idea , to do the marketing and promotion of our project and also as a temporary business platform while our official platform is not ready . We post content related to our project twice a week and get feedback from the comments made on the posts and forms that we post on Stories to know exactly what pleases our target audience . In addition to posts about our project we also post extra content and tips for people to be able to do simple things on their own instead of having to hire a professional , we also post content on home decor and professional training tips for our service providers so that they stand out in the market .
Insight
After applying the learning launch tool , we had insights that we were not imagining . We did our project thinking about a younger audience , between 18- 30 years old , who lives with their parents , friends or alone , but after the feedbacks we received we realized that our majority audience consists of people between 35 - 60 years old and for that reason we had to readapt our way of communicating with an audience since the approach to the younger audience is very different from the approach to the older audience . We also realized that one of the most important functions of our business , communication between the customer and the service provider , was not pleasing the public and our
entire development team focused on this area before continuing with the rest of the project .
Approach
Considering the results obtained through design thinking and especially the learning launch tool , it is very likely that we will use this methodology more often since it is excellent for feedbacks and new insights that are only possible to have listening to our customers .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 17614 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge In my line of work my primary goal is to listen in to what the customer really wants , and then provide them with the best possible technical solution . As we are a company developing software we help our customers in their digital transformation of products and services . The task might for example be to come up with a completely new idea that will complement and further enhance the current business model . A few weeks ago I was assigned to a customer project where we were expected to come up with new ideas on how to attract new members and retain current members . A challenge with quite an open question . Selection Being inspired by the Mind Mapping tool as presented by Jessica Leiva in part three of this course , I decided I wanted to try my own version of it when I was to facilitate a workshop session together with the customer who had hired us , and with some colleagues who did n’t know very much about the client ’s domain . We had a situation where most of the participants from the customer thought they knew pretty much everything there was to know about their business and the end user . Me and my colleagues were at the other hand in desperate need of knowing a lot more about the customer , the domain , and the end user . Choosing the art gallery form of a Mind Mapping seemed like a pretty good choice to gain more insight at this phase . Application Before the workshop we collected as much facts and information we could about the client ’s domain . We conducted interviews and visited the client ’s working environment . All this information was then summed up into articles , personas or " fact sheets ” and printed out . We normally just hand out this information , collected in folders , to the participants . This time we put it all up on the surrounding walls and windows for everyone to see , and it was really radiating out all the information . We formed groups and gave them post - its to right their learnings on , and we put up a blank sheet for each group to stick their post - its on . They were given about 30 minutes to just walk around and read , discuss and write notes . After these 30 minutes the groups were discussing wildly and all the sheets were full of post - its . It was very effective . And so , while we presented the next step - to talk about and cluster their findings - they were all already there and immediately started to move around the post - its . After just a few minutes they were all ready to dive deeper into the meaning of all these learnings , now formed into named clusters . They were now given yet another 20 minutes to identify the insights form each cluster , write it down on new post - its and put on the cluster . Insight I do recognize myself from earlier projects when i listen to Tahir Haubold - in part four of this course - when he talks about how we sometimes make too many assumptions based on our own judgement . On what we believe is correct . Those assumptions might be right and lead us forward , though if we really want to get into those more wicked ideas leading us to more disruptive concepts , we need to look far outside our own garden , and we need to get more knowledge about what both the customer and the end user really thinks before we even get into the ideation phase . Before going too far into the unknown . As Tahir Haubold says we make assumptions based on guessing , and when it does n’t work we just tweak it . And so it ’s still
the same guesses , and instead of either throwing it away or do some early experimenting with it , we add even more guessing into it . Not leading us anywhere . When listening to Dan Pink - in the first part of this course - when he talks about the difference between the left- and right - brain characteristics I can see why the Mind mapping is so important , as is appeals to firstly the left - sided " logical and linear way " of just reading in , and then secondly to the right - sided " context and synthesis " way of defining the bigger picture . I ca n’t emphasize enough the importance of doing a more thorough work in the beginning of the design thinking process by not making to many assumptions of our own , and not feel content with the facts and information we ’ve collected so far . By adding the Mind Mapping approach all the participants get a mutual understanding of the situation , and they gain valuable insights that they ’d never get if they were to just quitly read in all the information themselves and then jump into an ideation session . Approach If I was to do this again I might change the way to present the information . Use a lot more posters , visual graphs and pictures instead of papers with a lot of texts . More like a newspaper approach , and maybe also include some fun gadgets for the participants to interact with to get information . If there is time for it . The art gallery approach is definately something I will use a lot more beacuse of its beautiful way of radiating out the information throughout the whole workshop . The better presented it brings out people ’s curiousity and can also be an icebreaker when they start to discuss with each other what they see and learn .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge In my line of work my primary goal is to listen in to what the customer really wants , and then provide them with the best possible technical solution . As we are a company developing software we help our customers in their digital transformation of products and services . The task might for example be to come up with a completely new idea that will complement and further enhance the current business model . A few weeks ago I was assigned to a customer project where we were expected to come up with new ideas on how to attract new members and retain current members . A challenge with quite an open question . Selection Being inspired by the Mind Mapping tool as presented by Jessica Leiva in part three of this course , I decided I wanted to try my own version of it when I was to facilitate a workshop session together with the customer who had hired us , and with some colleagues who did n’t know very much about the client ’s domain . We had a situation where most of the participants from the customer thought they knew pretty much everything there was to know about their business and the end user . Me and my colleagues were at the other hand in desperate need of knowing a lot more about the customer , the domain , and the end user . Choosing the art gallery form of a Mind Mapping seemed like a pretty good choice to gain more insight at this phase . Application Before the workshop we collected as much facts and information we could about the client ’s domain . We conducted interviews and visited the client ’s working environment . All this information was then summed up into articles , personas or " fact sheets ” and printed out . We normally just hand out this information , collected in folders , to the participants . This time we put it all up on the surrounding walls and windows for everyone to see , and it was really radiating out all the information . We formed groups and gave them post - its to right their learnings on , and we put up a blank sheet for each group to stick their post - its on . They were given about 30 minutes to just walk around and read , discuss and write notes . After these 30 minutes the groups were discussing wildly and all the sheets were full of post - its . It was very effective . And so , while we presented the next step - to talk about and cluster their findings - they were all already there and immediately started to move around the post - its . After just a few minutes they were all ready to dive deeper into the meaning of all these learnings , now formed into named clusters . They were now given yet another 20 minutes to identify the insights form each cluster , write it down on new post - its and put on the cluster . Insight I do recognize myself from earlier projects when i listen to Tahir Haubold - in part four of this course - when he talks about how we sometimes make too many assumptions based on our own judgement . On what we believe is correct . Those assumptions might be right and lead us forward , though if we really want to get into those more wicked ideas leading us to more disruptive concepts , we need to look far outside our own garden , and we need to get more knowledge about what both the customer and the end user really thinks before we even get into the ideation phase . Before going too far into the unknown . As Tahir Haubold says we make assumptions based on guessing , and when it does n’t work we just tweak it . And so it ’s still
the same guesses , and instead of either throwing it away or do some early experimenting with it , we add even more guessing into it . Not leading us anywhere . When listening to Dan Pink - in the first part of this course - when he talks about the difference between the left- and right - brain characteristics I can see why the Mind mapping is so important , as is appeals to firstly the left - sided " logical and linear way " of just reading in , and then secondly to the right - sided " context and synthesis " way of defining the bigger picture . I ca n’t emphasize enough the importance of doing a more thorough work in the beginning of the design thinking process by not making to many assumptions of our own , and not feel content with the facts and information we ’ve collected so far . By adding the Mind Mapping approach all the participants get a mutual understanding of the situation , and they gain valuable insights that they ’d never get if they were to just quitly read in all the information themselves and then jump into an ideation session . Approach If I was to do this again I might change the way to present the information . Use a lot more posters , visual graphs and pictures instead of papers with a lot of texts . More like a newspaper approach , and maybe also include some fun gadgets for the participants to interact with to get information . If there is time for it . The art gallery approach is definately something I will use a lot more beacuse of its beautiful way of radiating out the information throughout the whole workshop . The better presented it brings out people ’s curiousity and can also be an icebreaker when they start to discuss with each other what they see and learn .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 20495 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Amparo Pimienta
FINAL ASSIGNMENT
Challenge
My team and I were included to a completely new project at work . It was
very challenging because it was a new important supplier for us . The thing about of our team , was that many of our members team were multidisciplinary team and some of them were inexperienced at the way the supplier works . It was important for all of us to be on the same way and to have the correct comprehension of supplier ’s work for the better understanding of the project . So , we started with a brief explanation of the operations involved in the project , but we started to see lots of confusion in some tea members .
Selection
So , we ( the team leaders ) decided to put more effort on the explanation
for al the members . We decide that if we create something to visualize better how is the flow of the supplier , it will be easier for everyone to see it . In order to this , the tool I use was Visualization . We wanted to clarify all the doubts about how they operate an , the way we would be involved with the running project .
Application
We started drawing in different post - it all the elements involved in the
flow of the operations of our supplier . We look for different colors to symbolize persons , machines , areas , connections , etc . Then we tried to structure it as a diagram and matching different things with lines and arrows to symbolize the direction ad collaboration among different elements . We ask someone from the new supplier team to supervise and check that our flow diagram was correct and easy to understand it in the correct way .
After we built everything and check it all , we made a review with all the members to show them graphically and in a visual way everything . Then we ask if they have doubts and try to improve the diagram to be well interpreted by all of us . This will guide us to make a good job after that .
Insight
When we were able to visualize all the process where we were going to
be involved , we made the right signaling in the draw . We made some templates to be well structured for starting the project . It also allowed to us to look for other tool options like Mind mapping once we have all elements and the correct understanding from the members .
I saw that for all of us it is easier to simplify things with drawings . It is
less complicated see all the connections among all the elements involved , and of course to understand it . Therefore , it allows to all the members be alert of
Amparo Pimienta
what things can be affected by other elements of processes , which they need to comprehend before start working on it .
Approach
It seems easy to tell this story and to include all the insights about it once
you finished the project an saw great results thanks to the tools applied . But it took us more time than you know . We were new in many things and looking good to the new supplier were a complete distraction for us , because that did not allow us to understand what we needed to do at first .
We needed to clarify the processes and to explain it to the unexpert ones .
But it was necessary to stay calm and pen our mind to the project . Now for future projects , we already ow that having a beautiful , understandable , and correct diagram will help from the beginning . So that let me learn to do diagrams before start .
| EMAIL:
ID_NUM:
NAME_STUDENT: Amparo Pimienta, Amparo Pimienta
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Amparo Pimienta
FINAL ASSIGNMENT
Challenge
My team and I were included to a completely new project at work . It was
very challenging because it was a new important supplier for us . The thing about of our team , was that many of our members team were multidisciplinary team and some of them were inexperienced at the way the supplier works . It was important for all of us to be on the same way and to have the correct comprehension of supplier ’s work for the better understanding of the project . So , we started with a brief explanation of the operations involved in the project , but we started to see lots of confusion in some tea members .
Selection
So , we ( the team leaders ) decided to put more effort on the explanation
for al the members . We decide that if we create something to visualize better how is the flow of the supplier , it will be easier for everyone to see it . In order to this , the tool I use was Visualization . We wanted to clarify all the doubts about how they operate an , the way we would be involved with the running project .
Application
We started drawing in different post - it all the elements involved in the
flow of the operations of our supplier . We look for different colors to symbolize persons , machines , areas , connections , etc . Then we tried to structure it as a diagram and matching different things with lines and arrows to symbolize the direction ad collaboration among different elements . We ask someone from the new supplier team to supervise and check that our flow diagram was correct and easy to understand it in the correct way .
After we built everything and check it all , we made a review with all the members to show them graphically and in a visual way everything . Then we ask if they have doubts and try to improve the diagram to be well interpreted by all of us . This will guide us to make a good job after that .
Insight
When we were able to visualize all the process where we were going to
be involved , we made the right signaling in the draw . We made some templates to be well structured for starting the project . It also allowed to us to look for other tool options like Mind mapping once we have all elements and the correct understanding from the members .
I saw that for all of us it is easier to simplify things with drawings . It is
less complicated see all the connections among all the elements involved , and of course to understand it . Therefore , it allows to all the members be alert of
Amparo Pimienta
what things can be affected by other elements of processes , which they need to comprehend before start working on it .
Approach
It seems easy to tell this story and to include all the insights about it once
you finished the project an saw great results thanks to the tools applied . But it took us more time than you know . We were new in many things and looking good to the new supplier were a complete distraction for us , because that did not allow us to understand what we needed to do at first .
We needed to clarify the processes and to explain it to the unexpert ones .
But it was necessary to stay calm and pen our mind to the project . Now for future projects , we already ow that having a beautiful , understandable , and correct diagram will help from the beginning . So that let me learn to do diagrams before start .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Amparo Pimienta",
"Amparo Pimienta"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9473 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Storytelling
Challenge & Selection
Story Telling is an extraordinary device that I utilize constantly . I work with powerless populaces , formatively handicapped people , senior residents , and financially burdened individuals . A significant number of these individuals manage abuse and brokenness in each part of their lives , they should be engaged and motivation is a way to strengthening . I invest a ton of energy " opening individuals up " and discovering approaches to move them to improve their conditions . When I work with seniors , we share stories for various reasons . Frequently they 're forlorn and are so glad to impart accounts of their lives to me to interface and they discover importance in sharing these encounters as a type of educating or potentially inheritance , as it were . With my formative debilitated customers , I share accounts of my life so as to enable them to picture a condition of freedom , I utilize their criticism against the setting of my story to learn their objectives , and at times we use stories to more readily comprehend their interests and points of view . I utilize this data to create various procedures to attempt to discover a way that works for them to acquire freedom in the regions they find ailing in their lives .
Application
I have a story about utilizing narrating . In discussions about changes with a social assistance office , I was attempting to disclose to them the advantages of adopting a more customer centered strategy , in addition to other things , and specifically , of perceiving every individual as a novel being , and tending to their individual needs above all else . The office was in the hold of a " consistence culture " and its customers were flopping in this non - sympathetic , unbending structure . I was additionally clarifying how some of the time tending to the necessities of one individual can affect everybody to improve things , regardless of whether it appears to be extraordinary or strange . I recounted to a tale about when I pursued a crisis cover a cataclysmic event . Everybody was doing truly well aside from one lady whose pressure was making her sincerely unpredictable . I could tell she required consideration ; in my mind I chose she would be " Princess for 60 minutes . " I made her some espresso and plunked down with her and let her discussion . It worked out that her mom , who was with her , had endure a cerebrum aneurysm and she was startled that she would fall or that some different emergency would come upon her during this catastrophe while in the safe house .
Insight & Approach
It was an eye - opener . Her mom was quiet and calm and doing great . Unmistakably it was the ideal opportunity for me to open up with my story . I revealed to her how frightening it was the point at which my dad had his mind aneurysm before me and how I needed to get him to the medical clinic and how troublesome and startling that all was . I shared how he recuperated well , and afterward integrated us , by taking note of how she and I both have guardians who endure mind aneurysms . This worked truly well . She truly required individual consideration for that short timeframe , and she wound up with that and genuine help . She quieted down , her mom , who had moved toward becoming stressed over her , quieted down , and everybody around them quieted down . Harmony reigned again in our little sanctuary .
So I recounted to this story to the office , and I think it hugely affected individuals there . The approaches are being rethought and the case managers are experiencing new preparing . In some cases , a little story can do a great deal of good .
This course made me consider this to be an instrument in another manner . When I 've done it before it was extremely " specially appointed , " however presently I can get ready ahead and consider stories that will help me in showing my thoughts and best light up them .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling
Challenge & Selection
Story Telling is an extraordinary device that I utilize constantly . I work with powerless populaces , formatively handicapped people , senior residents , and financially burdened individuals . A significant number of these individuals manage abuse and brokenness in each part of their lives , they should be engaged and motivation is a way to strengthening . I invest a ton of energy " opening individuals up " and discovering approaches to move them to improve their conditions . When I work with seniors , we share stories for various reasons . Frequently they 're forlorn and are so glad to impart accounts of their lives to me to interface and they discover importance in sharing these encounters as a type of educating or potentially inheritance , as it were . With my formative debilitated customers , I share accounts of my life so as to enable them to picture a condition of freedom , I utilize their criticism against the setting of my story to learn their objectives , and at times we use stories to more readily comprehend their interests and points of view . I utilize this data to create various procedures to attempt to discover a way that works for them to acquire freedom in the regions they find ailing in their lives .
Application
I have a story about utilizing narrating . In discussions about changes with a social assistance office , I was attempting to disclose to them the advantages of adopting a more customer centered strategy , in addition to other things , and specifically , of perceiving every individual as a novel being , and tending to their individual needs above all else . The office was in the hold of a " consistence culture " and its customers were flopping in this non - sympathetic , unbending structure . I was additionally clarifying how some of the time tending to the necessities of one individual can affect everybody to improve things , regardless of whether it appears to be extraordinary or strange . I recounted to a tale about when I pursued a crisis cover a cataclysmic event . Everybody was doing truly well aside from one lady whose pressure was making her sincerely unpredictable . I could tell she required consideration ; in my mind I chose she would be " Princess for 60 minutes . " I made her some espresso and plunked down with her and let her discussion . It worked out that her mom , who was with her , had endure a cerebrum aneurysm and she was startled that she would fall or that some different emergency would come upon her during this catastrophe while in the safe house .
Insight & Approach
It was an eye - opener . Her mom was quiet and calm and doing great . Unmistakably it was the ideal opportunity for me to open up with my story . I revealed to her how frightening it was the point at which my dad had his mind aneurysm before me and how I needed to get him to the medical clinic and how troublesome and startling that all was . I shared how he recuperated well , and afterward integrated us , by taking note of how she and I both have guardians who endure mind aneurysms . This worked truly well . She truly required individual consideration for that short timeframe , and she wound up with that and genuine help . She quieted down , her mom , who had moved toward becoming stressed over her , quieted down , and everybody around them quieted down . Harmony reigned again in our little sanctuary .
So I recounted to this story to the office , and I think it hugely affected individuals there . The approaches are being rethought and the case managers are experiencing new preparing . In some cases , a little story can do a great deal of good .
This course made me consider this to be an instrument in another manner . When I 've done it before it was extremely " specially appointed , " however presently I can get ready ahead and consider stories that will help me in showing my thoughts and best light up them .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 22104 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Reflection – Visualisation
Challenge and selection I am very interested in the tool of Storytelling , the art of creating a joint cause instead of solving individual problems . I work for a company in the most down - to - earth part of the Netherlands . The department I Work for is very task - driven . The challenge thus consists of trying to involve people in looking at a broader perspective ( or better : contextual perspective ) in order to direct the various solutions towards a joint direction ( cause ) .
Every employee in the organization is capable enough to come up with an individual solution for the various problems , but the might be sub - optimal when considered in a companywide context .
I Consider storytelling as a mean to establish a shared refence framework that the individual solutions can align with .
Application We started the process by jointly defining and describing three personas . These personas described the typical archetypes of the roles to be found in our organization . We did this with the people that actually performed these roles . The process we followed was that we conducted several workgroups in which the customer , department management , employees of the department and representatives of HR were involved . The personas not just were jointly established , but most important , it was their interpretation of what was necessary .
After this description of roles we established the key values of the entire department . We came up with five key , shared values to be adopted by all three personas . The process followed here was with the help of an external behavioral consultant . Business and department management were involved .
The personas and key values came together in department meeting with all involved parties . With the help of ‘ action actors ’ we put together the personas and key values . The role of the ‘ Action actors ’ could be altered by an interference of all present during the actual play . The performed behavior or task could be changed and the actor acted accordingly to the new instructions .
These ‘ action actors ’ were not just actors but also behavioral consultants . In this way the performed , altered and preferred behavior was evaluated with the entire group .
In this way a joined story was established with the entire department .
Insight and approach
What I have learned is that a joined story is essential for directing the behaviors and actions of a department . Very important in this is that the story is something you should establish together , not just with a small group of managers .
I found it very useful to have the help of the ‘ action actors ’ . By starting with something way off from the desired behavior and execution and let the group tell it ’s story by changing the behavior or tasks in order to establish the joined story was phenomenal in its success .
But , it was very important for us to have the personas and shared values in place before the ‘ story creation and telling session ’ . It provided just enough framework for aligning the story with .
The story that in the end was established is told very often with reference even to the undesired behavior .
The thing that I might do different next time is to use personas and shared values that are not determined yet . The process in itself provides room for creating personas and formulating shared values in itself .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Visualisation
Challenge and selection I am very interested in the tool of Storytelling , the art of creating a joint cause instead of solving individual problems . I work for a company in the most down - to - earth part of the Netherlands . The department I Work for is very task - driven . The challenge thus consists of trying to involve people in looking at a broader perspective ( or better : contextual perspective ) in order to direct the various solutions towards a joint direction ( cause ) .
Every employee in the organization is capable enough to come up with an individual solution for the various problems , but the might be sub - optimal when considered in a companywide context .
I Consider storytelling as a mean to establish a shared refence framework that the individual solutions can align with .
Application We started the process by jointly defining and describing three personas . These personas described the typical archetypes of the roles to be found in our organization . We did this with the people that actually performed these roles . The process we followed was that we conducted several workgroups in which the customer , department management , employees of the department and representatives of HR were involved . The personas not just were jointly established , but most important , it was their interpretation of what was necessary .
After this description of roles we established the key values of the entire department . We came up with five key , shared values to be adopted by all three personas . The process followed here was with the help of an external behavioral consultant . Business and department management were involved .
The personas and key values came together in department meeting with all involved parties . With the help of ‘ action actors ’ we put together the personas and key values . The role of the ‘ Action actors ’ could be altered by an interference of all present during the actual play . The performed behavior or task could be changed and the actor acted accordingly to the new instructions .
These ‘ action actors ’ were not just actors but also behavioral consultants . In this way the performed , altered and preferred behavior was evaluated with the entire group .
In this way a joined story was established with the entire department .
Insight and approach
What I have learned is that a joined story is essential for directing the behaviors and actions of a department . Very important in this is that the story is something you should establish together , not just with a small group of managers .
I found it very useful to have the help of the ‘ action actors ’ . By starting with something way off from the desired behavior and execution and let the group tell it ’s story by changing the behavior or tasks in order to establish the joined story was phenomenal in its success .
But , it was very important for us to have the personas and shared values in place before the ‘ story creation and telling session ’ . It provided just enough framework for aligning the story with .
The story that in the end was established is told very often with reference even to the undesired behavior .
The thing that I might do different next time is to use personas and shared values that are not determined yet . The process in itself provides room for creating personas and formulating shared values in itself .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 15222 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Example Reflection – Learning Launch ( small remark : I am not a native speaking English person , so please forgive wrong grammar and maybe sometimes wrong words chosen )
I was product owner within marketing for the cable access product . This product is about 25 % of full company revenue and the major driver for company profit . As the basic cable access is a non- innovative product the challenge is to reach any kind of profit growth substantial for the company . The product itself got sold over two ways . A direct sale to single family houses and a kind of B2B ( to end customer ) sale to bigger apartment blocks to the landlord who then further charge the tenant over tenant bill . The core project scope is to drive price increase with lowest reachable customer churn due to the increase by maximize the company revenue .
Selection
We have done many increases before this challenging one , so we experienced many tools from HIPO ( highest paid Opinion ) , over customer and landlord interview rounds how to do best up to engaging of so - called communication experts . At the end we decided this time to go in a learning launch setup with a surprising output .
Application
In the first learning launch we internally marking tried to gather all relevant information ’s we are aware of and tried to visualize it on a big board . We grouped the information and we tried to build a first communication idea for the direct end customer explaining him why he must pay more . We tested this approach with our internal call agents normally getting the angry customer calls and the feedback was very bad .
For the second learning launch we changed the setup of attended people . We took additional a moderator , call agents , friendly customers and landlords in a bigger round . The moderator structured the information gathering of all the different viewpoints in a very fast and accurate way . The total compiled picture was the basis for further discussions and decisions .
Insight
By using the learning launch in this specific environment , we identified very quickly where we had wrong assumptions of customer behavior . Additional we identified that a core reason of churn is not the price increase itself , it is the “ try to explain ” why a company wants to get more money out of customer pockets . This got obvious when landlord explained that our price increase on tenant bills never was a discussion worth for the tenant . Compare to the rent it was nothing , additional even the timing could have been 6 months shifted as tenant bills only got shown once a year . Additional our direct customer ( single family house ) explains us , that this yearly bill rarely got compared to the past paid amount , so even on his side we learned that there was no need for justification
Approach
Given that we did already lunch several price increases with big communications campaigns , we changed our approach fully to a reduced communication only serving the need of legal obligations . This was done by a one liner on the customer bill telling , we increased the price by xy .
The result was lowest churn ever and a blueprint for the future , without the learning launch and the direct feedback of customers we would have never even thought of this radical minimal approach .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Learning Launch ( small remark : I am not a native speaking English person , so please forgive wrong grammar and maybe sometimes wrong words chosen )
I was product owner within marketing for the cable access product . This product is about 25 % of full company revenue and the major driver for company profit . As the basic cable access is a non- innovative product the challenge is to reach any kind of profit growth substantial for the company . The product itself got sold over two ways . A direct sale to single family houses and a kind of B2B ( to end customer ) sale to bigger apartment blocks to the landlord who then further charge the tenant over tenant bill . The core project scope is to drive price increase with lowest reachable customer churn due to the increase by maximize the company revenue .
Selection
We have done many increases before this challenging one , so we experienced many tools from HIPO ( highest paid Opinion ) , over customer and landlord interview rounds how to do best up to engaging of so - called communication experts . At the end we decided this time to go in a learning launch setup with a surprising output .
Application
In the first learning launch we internally marking tried to gather all relevant information ’s we are aware of and tried to visualize it on a big board . We grouped the information and we tried to build a first communication idea for the direct end customer explaining him why he must pay more . We tested this approach with our internal call agents normally getting the angry customer calls and the feedback was very bad .
For the second learning launch we changed the setup of attended people . We took additional a moderator , call agents , friendly customers and landlords in a bigger round . The moderator structured the information gathering of all the different viewpoints in a very fast and accurate way . The total compiled picture was the basis for further discussions and decisions .
Insight
By using the learning launch in this specific environment , we identified very quickly where we had wrong assumptions of customer behavior . Additional we identified that a core reason of churn is not the price increase itself , it is the “ try to explain ” why a company wants to get more money out of customer pockets . This got obvious when landlord explained that our price increase on tenant bills never was a discussion worth for the tenant . Compare to the rent it was nothing , additional even the timing could have been 6 months shifted as tenant bills only got shown once a year . Additional our direct customer ( single family house ) explains us , that this yearly bill rarely got compared to the past paid amount , so even on his side we learned that there was no need for justification
Approach
Given that we did already lunch several price increases with big communications campaigns , we changed our approach fully to a reduced communication only serving the need of legal obligations . This was done by a one liner on the customer bill telling , we increased the price by xy .
The result was lowest churn ever and a blueprint for the future , without the learning launch and the direct feedback of customers we would have never even thought of this radical minimal approach .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 19331 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Challenge & Selection The first tool I used was the tool of Visualization , or Visual Thinking . Because Visualization has a role to play throughout the design process or the development process . Innovation itself has a , has a rich and detailed development process that we have to follow , from beginning with exploration , moving in through pattern finding . Kind of peeking with ideation sketching , that 's where we really think about the way that images come in through prototyping , and finally in the way that we pilot and scale . Visualization is about using images . It ’s not about drawing ; it ’s about visual thinking . It pushes us beyond using words or language alone . It is a way of unlocking a different part of our brains that allows us to think nonverbally and that managers might not normally use . When you explain an idea using words , the rest of us will form our own mental pictures , usually informed by our training . When you say , “ We need a new growth platform , ” the IT specialist sees servers and code and the marketing guru sees an advertising campaign . If instead you present your idea to us by drawing a picture of it , you reduce the possibility of unmatched mental models . Application When we 're dealing with very complex problems , we 're enacting a different kind of problem solving that has to bring in more than just logic . Visualisation is really important for the process of Design Thinking because it 's actually a way of unlocking a different part of our brain . It allows us to think in a non - verbal way and access parts of our brain , our creativity . Most design thinkers call visualisation as “ the mother of all design tools ” , because they are used in every stage of the design thinking process . Visualisation is equal parts listening , thinking and drawing . Listening is the input , thinking is the processing and drawing is the output . These three skills work together equally in understanding complexity , visualising outcomes to create new possibilities . The Atlantic , in cooperation with AthenaHealth , produced “ Population Healthier ” as an in - depth report on an alternative approach to healthcare and medicine : community health . It takes the form of an extended case study , which is written right into an amazing data visualization that changes views as you scroll through the page . Those same dots , however , are superimposed on 3D renders of the city ’s main hospitals , creating a sense of consistency in the piece ’s many key visuals . These visualizations , however , would be greatly impoverished without the report to which they belong . Indeed , the deeper insights are provided by the prose that accompanies the data . By pairing each image with the right section of text , both are enriched . The visual data gain invaluable context , while the prose becomes clearer and more appealing thanks to the visuals . All in all , “ Population Healthier ” shows just how effective visual data can be when created for and presented in a clearly defined context .
Insight & Approach What I have learned from conducting this exercise with several groups is that while the graphic – it communicates relationships of the data with images . This is important because it allows trends and patterns to be more easily seen . With the rise of big data upon us , we need to be able to interpret increasingly larger batches of data . Machine learning makes it easier to conduct analyses such as predictive analysis , which can then serve as helpful visualizations to present . But data visualization is not only important for data scientists and data analysts , it is necessary to understand data visualization in any career . Whether you work in finance , marketing , tech , design , or anything else , you need to visualize data . That fact showcases the importance of data visualization . Since I discovered that the most valuable aspect is the shared insights and learning , next time I would use the visualization activity as a starting point for a series of design thinking activities .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge & Selection The first tool I used was the tool of Visualization , or Visual Thinking . Because Visualization has a role to play throughout the design process or the development process . Innovation itself has a , has a rich and detailed development process that we have to follow , from beginning with exploration , moving in through pattern finding . Kind of peeking with ideation sketching , that 's where we really think about the way that images come in through prototyping , and finally in the way that we pilot and scale . Visualization is about using images . It ’s not about drawing ; it ’s about visual thinking . It pushes us beyond using words or language alone . It is a way of unlocking a different part of our brains that allows us to think nonverbally and that managers might not normally use . When you explain an idea using words , the rest of us will form our own mental pictures , usually informed by our training . When you say , “ We need a new growth platform , ” the IT specialist sees servers and code and the marketing guru sees an advertising campaign . If instead you present your idea to us by drawing a picture of it , you reduce the possibility of unmatched mental models . Application When we 're dealing with very complex problems , we 're enacting a different kind of problem solving that has to bring in more than just logic . Visualisation is really important for the process of Design Thinking because it 's actually a way of unlocking a different part of our brain . It allows us to think in a non - verbal way and access parts of our brain , our creativity . Most design thinkers call visualisation as “ the mother of all design tools ” , because they are used in every stage of the design thinking process . Visualisation is equal parts listening , thinking and drawing . Listening is the input , thinking is the processing and drawing is the output . These three skills work together equally in understanding complexity , visualising outcomes to create new possibilities . The Atlantic , in cooperation with AthenaHealth , produced “ Population Healthier ” as an in - depth report on an alternative approach to healthcare and medicine : community health . It takes the form of an extended case study , which is written right into an amazing data visualization that changes views as you scroll through the page . Those same dots , however , are superimposed on 3D renders of the city ’s main hospitals , creating a sense of consistency in the piece ’s many key visuals . These visualizations , however , would be greatly impoverished without the report to which they belong . Indeed , the deeper insights are provided by the prose that accompanies the data . By pairing each image with the right section of text , both are enriched . The visual data gain invaluable context , while the prose becomes clearer and more appealing thanks to the visuals . All in all , “ Population Healthier ” shows just how effective visual data can be when created for and presented in a clearly defined context .
Insight & Approach What I have learned from conducting this exercise with several groups is that while the graphic – it communicates relationships of the data with images . This is important because it allows trends and patterns to be more easily seen . With the rise of big data upon us , we need to be able to interpret increasingly larger batches of data . Machine learning makes it easier to conduct analyses such as predictive analysis , which can then serve as helpful visualizations to present . But data visualization is not only important for data scientists and data analysts , it is necessary to understand data visualization in any career . Whether you work in finance , marketing , tech , design , or anything else , you need to visualize data . That fact showcases the importance of data visualization . Since I discovered that the most valuable aspect is the shared insights and learning , next time I would use the visualization activity as a starting point for a series of design thinking activities .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 14770 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Mind Mapping
Challenge
I am doing MBA from a good college situated in not so developed city . Every semester , we are asked to do a project to improve the local businesses . We are a group of five members which changes in every semester . The normal project scope will be to give insights to businesses to increase their sales . So the last project we did was for a hyper - local app company dealing in food delivery . We had to help them with which customer segments they should target and how they can convince the customers to use their service . They were the first movers in the local market and have n’t been able to create an impact in first two months of working . We will focus on trying to uncover insights with our team members and stakeholders ( company and customers ) which will help the company .
Selection
During the initial days we had collected information which included data from the company and similar companies in other cities . Also qualitative data has been collected . We felt mind mapping is the best design thinking tool to uncover required insights from this collected information .
Application
The first step was collecting data . Within 15 days , we collected lot of information including quantitative and qualitative . The ethnographic interview of five different types of customers was done . After collecting this data , we set up something like a small gallery and placed the relevant information .
We invited people from all different customer segments we could think of . They were nearly 30 in number . They were divided into two batches of 15 each . So each batch was asked to visit the gallery and was given sticky notes . They were asked to note down relevant information which they felt were important in the sticky notes . After this , they were taken to the adjacent room and were divided into 3 different groups of 5 members each . Then , we asked them to cluster the information they have collected . Any volunteer in each group was asked to choose a theme based on the clusters he / she has formed .Rest of the group contributed to the theme using their clusters . Another theme was selected and the process continued . During each theme ‘ presentation ’ , relevant sticky notes of everyone were kept together on the wall . Both batches completed the whole process .
Insight and Approach
Before using mind mapping , our team had formed lot of recommendations for the company based on their assumptions . But the insights we got after doing mind mapping was entirely different and some insights were the ones we discarded before the process had begun . Since
mind mapping brought together all stakeholders views and way of thinking , we were able to deliver great insights regarding the customer segments to target and how to target them .
Next time , we would be collective more qualitative information . Also we would try to visualize the information collected as this would be easier for people to understand . Now on , for any project where the stakeholders are accessible , I would be using mind mapping tool .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping
Challenge
I am doing MBA from a good college situated in not so developed city . Every semester , we are asked to do a project to improve the local businesses . We are a group of five members which changes in every semester . The normal project scope will be to give insights to businesses to increase their sales . So the last project we did was for a hyper - local app company dealing in food delivery . We had to help them with which customer segments they should target and how they can convince the customers to use their service . They were the first movers in the local market and have n’t been able to create an impact in first two months of working . We will focus on trying to uncover insights with our team members and stakeholders ( company and customers ) which will help the company .
Selection
During the initial days we had collected information which included data from the company and similar companies in other cities . Also qualitative data has been collected . We felt mind mapping is the best design thinking tool to uncover required insights from this collected information .
Application
The first step was collecting data . Within 15 days , we collected lot of information including quantitative and qualitative . The ethnographic interview of five different types of customers was done . After collecting this data , we set up something like a small gallery and placed the relevant information .
We invited people from all different customer segments we could think of . They were nearly 30 in number . They were divided into two batches of 15 each . So each batch was asked to visit the gallery and was given sticky notes . They were asked to note down relevant information which they felt were important in the sticky notes . After this , they were taken to the adjacent room and were divided into 3 different groups of 5 members each . Then , we asked them to cluster the information they have collected . Any volunteer in each group was asked to choose a theme based on the clusters he / she has formed .Rest of the group contributed to the theme using their clusters . Another theme was selected and the process continued . During each theme ‘ presentation ’ , relevant sticky notes of everyone were kept together on the wall . Both batches completed the whole process .
Insight and Approach
Before using mind mapping , our team had formed lot of recommendations for the company based on their assumptions . But the insights we got after doing mind mapping was entirely different and some insights were the ones we discarded before the process had begun . Since
mind mapping brought together all stakeholders views and way of thinking , we were able to deliver great insights regarding the customer segments to target and how to target them .
Next time , we would be collective more qualitative information . Also we would try to visualize the information collected as this would be easier for people to understand . Now on , for any project where the stakeholders are accessible , I would be using mind mapping tool .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 16302 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Design Thinking for Innovation Coursera
Final Reflection : Mind Mapping
Challenge :
I am currently a mechanical engineer student at Finolex Academy of Management and Technology coursing my fourth year . In one of my courses ( Design Methodologies ) , I was assigned as my final project to design a mechanism for a billboard that allows several ads to be displayed . To do so we had a meeting with the costumer to learn his requirements and his needs . The costumer currently has the infrastructure for static billboards ; therefore , our job is to propose a design for a mechanism that could be incorporated to it . The mechanism must be unique and should not violate any existing patents , it should display an ad for ten seconds and have a transition time of three seconds and should have low maintenance . With all this in mind , a deep research in existing patents and possible mechanisms is needed .
Selection :
To assist me in the design process I used the Mind Mapping technique . Mind mapping is a tool that allows designers to visualize all the ideas involved in a problem and to easily relate them with one another . According to Crystal Padilla in the Mind Mapping Tool video ( Module 3 ) , “ mind mapping is looking for patterns and insights in a large quantity of data you collected during your exploration of what is the current reality ” . I selected this tool because it will help me to organize my ideas and to relate the research provided by the costumer with possible solutions . Moreover , a mind map will allow me to represent graphically every existing idea and possible mechanisms .
Application :
I applied the tool by dividing the main idea ( billboard mechanism ) into several branches . In one of the branches , I wrote “ patents ” and drew several branches coming out of it with all patents related similar mechanisms . By doing this I can clearly see the existing patents and easily propose improvements ( or whole new mechanisms ) in the “ What if ? ” phase . In other branches I wrote the specifications the client wanted such as display and transition time and materials . Once I had all the ideas written or drawn in the mind map , I drew arrows to connect ideas from a section to the ones of another section . With these lines I could see graphically different combinations of mechanisms , materials , display methods among other things . This helped me in the “ What if ? ” phase to decide on possible solutions . For all the combinations I then made a diagram of the pros and cons , considering manufacturing processes , costs , and maintenance .
Insight :
This was a very useful technique to arrange all the disorganized and overwhelming initial data . With the tool I could clearly pinpoint possible solutions to the problem I was trying to solve . Usually as engineers we are focused on an initial idea before even starting the design thinking process . We skip directly to the “ What if ? ” phase without paying much attention to the “ What is ? ” step . This is a mistake that I have made in previous projects , finding a solution before knowing entirely the problem . With Mind Mapping I
can easily understand the problem because it helps me to organize my ideas and clearly see the patterns in the data . The whole process of design thinking is very valuable and should not be ignored when solving a problem .
Approach :
A different approach could have been taken using the same design tool . Considering I am still an undergrad student , I could have asked the faculty professors to help me by proposing ideas to complement the mind map . By doing so , the mind map would have had a greater level of validation and back up from experts . This kind of mind map could have altered my final proposed mechanism .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking for Innovation Coursera
Final Reflection : Mind Mapping
Challenge :
I am currently a mechanical engineer student at Finolex Academy of Management and Technology coursing my fourth year . In one of my courses ( Design Methodologies ) , I was assigned as my final project to design a mechanism for a billboard that allows several ads to be displayed . To do so we had a meeting with the costumer to learn his requirements and his needs . The costumer currently has the infrastructure for static billboards ; therefore , our job is to propose a design for a mechanism that could be incorporated to it . The mechanism must be unique and should not violate any existing patents , it should display an ad for ten seconds and have a transition time of three seconds and should have low maintenance . With all this in mind , a deep research in existing patents and possible mechanisms is needed .
Selection :
To assist me in the design process I used the Mind Mapping technique . Mind mapping is a tool that allows designers to visualize all the ideas involved in a problem and to easily relate them with one another . According to Crystal Padilla in the Mind Mapping Tool video ( Module 3 ) , “ mind mapping is looking for patterns and insights in a large quantity of data you collected during your exploration of what is the current reality ” . I selected this tool because it will help me to organize my ideas and to relate the research provided by the costumer with possible solutions . Moreover , a mind map will allow me to represent graphically every existing idea and possible mechanisms .
Application :
I applied the tool by dividing the main idea ( billboard mechanism ) into several branches . In one of the branches , I wrote “ patents ” and drew several branches coming out of it with all patents related similar mechanisms . By doing this I can clearly see the existing patents and easily propose improvements ( or whole new mechanisms ) in the “ What if ? ” phase . In other branches I wrote the specifications the client wanted such as display and transition time and materials . Once I had all the ideas written or drawn in the mind map , I drew arrows to connect ideas from a section to the ones of another section . With these lines I could see graphically different combinations of mechanisms , materials , display methods among other things . This helped me in the “ What if ? ” phase to decide on possible solutions . For all the combinations I then made a diagram of the pros and cons , considering manufacturing processes , costs , and maintenance .
Insight :
This was a very useful technique to arrange all the disorganized and overwhelming initial data . With the tool I could clearly pinpoint possible solutions to the problem I was trying to solve . Usually as engineers we are focused on an initial idea before even starting the design thinking process . We skip directly to the “ What if ? ” phase without paying much attention to the “ What is ? ” step . This is a mistake that I have made in previous projects , finding a solution before knowing entirely the problem . With Mind Mapping I
can easily understand the problem because it helps me to organize my ideas and clearly see the patterns in the data . The whole process of design thinking is very valuable and should not be ignored when solving a problem .
Approach :
A different approach could have been taken using the same design tool . Considering I am still an undergrad student , I could have asked the faculty professors to help me by proposing ideas to complement the mind map . By doing so , the mind map would have had a greater level of validation and back up from experts . This kind of mind map could have altered my final proposed mechanism .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 12722 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | The best way to get physical schooling experience in online education
Challenge and Selection
A great tool that I use often is storytelling . I attempted to use this tool with my classmates to explore how online schooling can be as rewarding as a physical school experience . Storytelling will be a means of helping my classmates visualize this message . Until 2 years ago , my classmates were immersed in physical school , so this experience will bring more insight to the conversation . By sharing different stories of personas about their experience of online education and getting feedback from my classmates , I try to bridge the gap from physical to online education . The information I gather helps me develop different strategies in order to enhance the online school experience as effectively as physical schooling .
Application
My stories were based on the experiences of three students with very different backgrounds .
The first story is about Messi , a soccer player for his school 's team . He has been missing his team mates and coach for the last 18 months with online schooling . The tournaments have stopped . He misses all the valuable lessons that sports teach all of us . The story of Gretel , a shy girl from the city , followed next . Art and music appeal to her . Her entire day consisted of reading primary school books and she misses choirs and bands in online schools . Music bands at her school participated in competitions all over the country . She misses that part of her school . Our next story was about Steve , a Geek in the class who liked to spend time in the school laboratory trying out new experiments . Over the past 18 months , he has spent all his time in classrooms , where concepts are discussed but never put into practice .
Insight & Approach
The three stories sparked a lot of discussion . My classmates empathized with all 3 personas about what they missed from physical schooling . Their next suggestion was to make subtle changes to enhance the online education experience . A number of creative ideas were presented . A student suggested that we have multiple classrooms ( breakout rooms ) for different activities such as arts , music , debate , quizzes ... and let the students choose where they want to be . The experience will be similar to that of physical schools , and students can continue to participate in their favorite activities .
The course helped me use a new technique to convey my story and arguments , and , in the process , invite suggestions and ideas to improve the experience of the characters in my story . The application of this technique is endless , and I will not shy away from using it to solve any problems in my life .
| EMAIL:
ID_NUM:
NAME_STUDENT:
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: The best way to get physical schooling experience in online education
Challenge and Selection
A great tool that I use often is storytelling . I attempted to use this tool with my classmates to explore how online schooling can be as rewarding as a physical school experience . Storytelling will be a means of helping my classmates visualize this message . Until 2 years ago , my classmates were immersed in physical school , so this experience will bring more insight to the conversation . By sharing different stories of personas about their experience of online education and getting feedback from my classmates , I try to bridge the gap from physical to online education . The information I gather helps me develop different strategies in order to enhance the online school experience as effectively as physical schooling .
Application
My stories were based on the experiences of three students with very different backgrounds .
The first story is about Messi , a soccer player for his school 's team . He has been missing his team mates and coach for the last 18 months with online schooling . The tournaments have stopped . He misses all the valuable lessons that sports teach all of us . The story of Gretel , a shy girl from the city , followed next . Art and music appeal to her . Her entire day consisted of reading primary school books and she misses choirs and bands in online schools . Music bands at her school participated in competitions all over the country . She misses that part of her school . Our next story was about Steve , a Geek in the class who liked to spend time in the school laboratory trying out new experiments . Over the past 18 months , he has spent all his time in classrooms , where concepts are discussed but never put into practice .
Insight & Approach
The three stories sparked a lot of discussion . My classmates empathized with all 3 personas about what they missed from physical schooling . Their next suggestion was to make subtle changes to enhance the online education experience . A number of creative ideas were presented . A student suggested that we have multiple classrooms ( breakout rooms ) for different activities such as arts , music , debate , quizzes ... and let the students choose where they want to be . The experience will be similar to that of physical schools , and students can continue to participate in their favorite activities .
The course helped me use a new technique to convey my story and arguments , and , in the process , invite suggestions and ideas to improve the experience of the characters in my story . The application of this technique is endless , and I will not shy away from using it to solve any problems in my life .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 22262 |
You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address. | Storytelling to improve government communication skills
Monica Torres
1 . Challenge :
I work for the Colombian government since I was 23 years old . What I have seen during that time is that : ( i ) State entities in Colombia have little credibility caused by high rates of corruption and the popular belief that they are inefficient . ( ii ) people who work for the government have difficulties to communicate what the government is doing because they use a technical terminology that common people do not understand . ( iii ) Government workers are used to do things in a certain way that allow them to keep their Jobs and get things done accordingly to the law . Finally , ( iv ) government entities do not understand the real problems of citizens .
In this context , we worked identifying a way to face those issues in our office . We decided to start with the problem within our reach “ improve my communication skills and my colleague ’s ” . The main challenge was finding a way to change our mindset so we used a tool that allow us to communicate better among us .
2 . Selection :
Driven to improve our communication skills and connect with each other , we decided to use storytelling as a tool to ease the presentations of our topics . Telling stories in our presentations make them more interesting for the listener , helping to capture their attention and empathize with the audience . The stories humanized our communication and make our colleagues feel closer to topics different from their expertise . It makes them the center of our presentations .
Taking in to account that our topics and the language we used was considered difficult to keep up and boring , we decided to use examples and analogies in our personal stories to connect with values , emotions and character . Like John Kaur , Global Leadership Development Director from Mars Inc , says “ ( … ) Every great brand has a story and that story connects to the emotions , the characters , the values of the people ( … ) ” . We wanted to build the story behind our work , that ’s our brand .
3 . Application :
We started searching in to our personal repertoire of stories , looking for the key points that could have a personal connection with our audience as well as with the topics we were presenting . We chose the stories were there was a strong connection with the speaker but also had a clear meaning to the listener . The criteria for determining the stories was that it had to be funny as we realized that our audience was always leaning for this type of content .
Once the stories were identified , the next step was to build the speech accordingly to what we wanted to explain . The first story we told had the purpose to explain the “ integrated model of planning and public management ” which is the model that determines the proceedings in public institutions to make them more effective and transparent . In the
past , people who had participated in conferences about this topic said it was boring and difficult to understand .
The chosen story was the personal experience of my dad who out of nowhere decided he wanted to build a sheep farm . Using as an example the different planning and management stages of the project and making a strong emphasis on the different problems that the project had to overcome , as well as asking the audience for possible solutions we presented the case , making fun of some experiences he overcome and discovering useful correlations between the model and my dad´s experience .
At the end of each presentation , the participants expressed that they understood the topic and could implement the model in their daily routine . They also revealed that they were entertained during the presentation and that they could replicate the explanation of the model in a similar way . In a nutshell , the storytelling strategy was effective and we decided to replicate this tool in other presentations . Now is quite popular to hear storytelling presentations at the organization , what is helpful to communicate with citizens as well .
4 . Insight :
What we learned out of this experience was : ( i ) Firstly we need to understand our audience , their values and interests to match what they find appealing with what they need to learn . ( ii ) Using humor as a resource is very efficient to connect with the audience and retain their attention . ( iii ) Personal stories are easier to tell for the speaker as they lived them already . ( iv ) By opening and telling something personal it is easier to create a bond with the audience . ( v ) Through stories , it is easier to find the causes and solutions to common problems which is useful for design thinking as well , it has been our entrance to design thinking at the organization .
5 . Approach :
Given that storytelling tool has been successfully used for enhance our communication skills , it is time to explore some others uses . We started our first design thinking exercise and we want to include story telling tool as a facilitator in this process . Having said that , perhaps the only thing I would do different is to test the story before doing it with a real audience to find better analogies and conclusions as well as getting an initial feedback from your colleagues . Using experimentation as a complement to improve de innovation exercises at the organization .
| EMAIL:
ID_NUM:
NAME_STUDENT: Monica Torres
PHONE_NUM:
STREET_ADDRESS:
URL_PERSONAL:
USERNAME:
| ### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling to improve government communication skills
Monica Torres
1 . Challenge :
I work for the Colombian government since I was 23 years old . What I have seen during that time is that : ( i ) State entities in Colombia have little credibility caused by high rates of corruption and the popular belief that they are inefficient . ( ii ) people who work for the government have difficulties to communicate what the government is doing because they use a technical terminology that common people do not understand . ( iii ) Government workers are used to do things in a certain way that allow them to keep their Jobs and get things done accordingly to the law . Finally , ( iv ) government entities do not understand the real problems of citizens .
In this context , we worked identifying a way to face those issues in our office . We decided to start with the problem within our reach “ improve my communication skills and my colleague ’s ” . The main challenge was finding a way to change our mindset so we used a tool that allow us to communicate better among us .
2 . Selection :
Driven to improve our communication skills and connect with each other , we decided to use storytelling as a tool to ease the presentations of our topics . Telling stories in our presentations make them more interesting for the listener , helping to capture their attention and empathize with the audience . The stories humanized our communication and make our colleagues feel closer to topics different from their expertise . It makes them the center of our presentations .
Taking in to account that our topics and the language we used was considered difficult to keep up and boring , we decided to use examples and analogies in our personal stories to connect with values , emotions and character . Like John Kaur , Global Leadership Development Director from Mars Inc , says “ ( … ) Every great brand has a story and that story connects to the emotions , the characters , the values of the people ( … ) ” . We wanted to build the story behind our work , that ’s our brand .
3 . Application :
We started searching in to our personal repertoire of stories , looking for the key points that could have a personal connection with our audience as well as with the topics we were presenting . We chose the stories were there was a strong connection with the speaker but also had a clear meaning to the listener . The criteria for determining the stories was that it had to be funny as we realized that our audience was always leaning for this type of content .
Once the stories were identified , the next step was to build the speech accordingly to what we wanted to explain . The first story we told had the purpose to explain the “ integrated model of planning and public management ” which is the model that determines the proceedings in public institutions to make them more effective and transparent . In the
past , people who had participated in conferences about this topic said it was boring and difficult to understand .
The chosen story was the personal experience of my dad who out of nowhere decided he wanted to build a sheep farm . Using as an example the different planning and management stages of the project and making a strong emphasis on the different problems that the project had to overcome , as well as asking the audience for possible solutions we presented the case , making fun of some experiences he overcome and discovering useful correlations between the model and my dad´s experience .
At the end of each presentation , the participants expressed that they understood the topic and could implement the model in their daily routine . They also revealed that they were entertained during the presentation and that they could replicate the explanation of the model in a similar way . In a nutshell , the storytelling strategy was effective and we decided to replicate this tool in other presentations . Now is quite popular to hear storytelling presentations at the organization , what is helpful to communicate with citizens as well .
4 . Insight :
What we learned out of this experience was : ( i ) Firstly we need to understand our audience , their values and interests to match what they find appealing with what they need to learn . ( ii ) Using humor as a resource is very efficient to connect with the audience and retain their attention . ( iii ) Personal stories are easier to tell for the speaker as they lived them already . ( iv ) By opening and telling something personal it is easier to create a bond with the audience . ( v ) Through stories , it is easier to find the causes and solutions to common problems which is useful for design thinking as well , it has been our entrance to design thinking at the organization .
5 . Approach :
Given that storytelling tool has been successfully used for enhance our communication skills , it is time to explore some others uses . We started our first design thinking exercise and we want to include story telling tool as a facilitator in this process . Having said that , perhaps the only thing I would do different is to test the story before doing it with a real audience to find better analogies and conclusions as well as getting an initial feedback from your colleagues . Using experimentation as a complement to improve de innovation exercises at the organization .
### Output: | {
"EMAIL": [],
"ID_NUM": [],
"NAME_STUDENT": [
"Monica Torres"
],
"PHONE_NUM": [],
"STREET_ADDRESS": [],
"URL_PERSONAL": [],
"USERNAME": []
} | 9527 |
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