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| Customer Support System – MyCareers Portal | |
| The Customer Support System allows users to raise service tickets within the portal if they encounter issues, need support, or wish to request any feature/action within the system. It consists of two main sections: | |
| 1. Raise a Ticket | |
| To raise a new support request: | |
| Navigate to: Customer Support System ➝ Raise a Ticket | |
| Fill in the following fields: | |
| Subject: Briefly describe your issue/request. | |
| Department: Select the relevant department from the dropdown. | |
| Description: Provide detailed information about the request or issue. | |
| Use the formatting tools to enhance your message (bold, italic, bullet points, etc.). | |
| Click Submit Ticket to raise your request. | |
| Once submitted, the ticket will be listed under the “All Tickets” section. | |
| 2. All Tickets | |
| To view and manage raised tickets: | |
| Go to: Customer Support System ➝ All Tickets | |
| The page displays all support requests made by the user. | |
| Columns shown include: | |
| Date Created | |
| Ticket Owner | |
| Subject | |
| Description | |
| Status (e.g., Pending/Open, Resolved) | |
| Action Buttons: | |
| 👁️ View details | |
| ✏️ Edit the ticket | |
| 🗑️ Delete the ticket | |
| Users can track ticket progress or respond to ongoing tickets from this section. |